Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform. We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and with more than 3,500 colleagues worldwide, across 20+ industries we deliver value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business. Why join the Sales team at GlobalData GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people and it's the partnership of our teams that have shaped our success and will continue to do so in the future. Our shared values of courage, curiosity and collaboration drive the way we behave and interact with each other, and our customers. Our Sales team The GlobalData Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of market leading brands and the scope to build new markets, there is a huge opportunity for sales talent to play a crucial role in ourgrowing business. The role We have a significant opportunity in our mid-market segment and are looking for a Head of Sales that can expand our market penetration in the EMEA. This role will be responsible for leading a large team across new business and account management, ensuring the continueddevelopment of our sales organisation effectiveness, and executing revenue generating initiatives. What you'll be doing . Recruiting, retaining and developing a team of high performing Sales Player- Managers, fostering a culture of continuous learning and development, performance and accountability. Presenting regular reporting to the leadership team on targets, performance and team initiatives. Developing and implementing comprehensive sales strategies to achieve revenue targets and market share growth in Europe. Driving revenue growth through new customer acquisition driving value-based selling to increase average contract value. Drive an increase in multi-year deals to facilitate long-term customer relationships. Successfully managing the renewals book for business in Europe, driving customer retention and creating opportunity to increase renewals through upsell and cross-sell opportunities. Developing and maintaining strong relationships with customers, ensuring regular face-to-face contact and engagement. Partnering with stakeholders across Consulting, R&A, Customer Success and wider sales teams to deliver excellent customer experience from prospecting through to delivery. Utilising strategic insights and a deep understanding of client needs to produce professional and compelling material to support sales activities. Growing your personal brand as a thought leader and market/industry expert, leveraging this knowledge to advance organisational goals. Keeping abreast of relevant competitive offerings, understanding both their strengths and weaknesses, so that the USPs of Global Data can be effectively positioned in comparison to incumbent suppliers. Maintaining the accurate use of GlobalData systems, tools and processes, actively pursuing opportunities for continuous improvement and innovation in our ways of working. What we're looking for Significant experience in sales, with several years in a leadership role owning a multi-million-pound revenue target. Previous experience leading a team, coaching and developing them to exceed goals. Strong ability to identify and harness talent, energises them on organisational strategy and working with a growth mindset. Proven track record of achieving and exceeding sales targets and driving revenue growth. Strong understanding of the European market dynamics, regulations, and cultural nuances. Can demonstrate understanding of key customer and business requirements and has clarity about the drivers that deliver commercial success. A background in Business Intelligence, Data, SAAS or Consulting is highly desirable. Exceptional communication skills, able to build rapport and influence stakeholders of all levels, both internally and externally. A natural problem solver who proactively addresses opportunities and challenges. A highly commercial approach and mental agility when responding to complex client needs and negotiations. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit
Aug 13, 2025
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform. We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and with more than 3,500 colleagues worldwide, across 20+ industries we deliver value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business. Why join the Sales team at GlobalData GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people and it's the partnership of our teams that have shaped our success and will continue to do so in the future. Our shared values of courage, curiosity and collaboration drive the way we behave and interact with each other, and our customers. Our Sales team The GlobalData Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of market leading brands and the scope to build new markets, there is a huge opportunity for sales talent to play a crucial role in ourgrowing business. The role We have a significant opportunity in our mid-market segment and are looking for a Head of Sales that can expand our market penetration in the EMEA. This role will be responsible for leading a large team across new business and account management, ensuring the continueddevelopment of our sales organisation effectiveness, and executing revenue generating initiatives. What you'll be doing . Recruiting, retaining and developing a team of high performing Sales Player- Managers, fostering a culture of continuous learning and development, performance and accountability. Presenting regular reporting to the leadership team on targets, performance and team initiatives. Developing and implementing comprehensive sales strategies to achieve revenue targets and market share growth in Europe. Driving revenue growth through new customer acquisition driving value-based selling to increase average contract value. Drive an increase in multi-year deals to facilitate long-term customer relationships. Successfully managing the renewals book for business in Europe, driving customer retention and creating opportunity to increase renewals through upsell and cross-sell opportunities. Developing and maintaining strong relationships with customers, ensuring regular face-to-face contact and engagement. Partnering with stakeholders across Consulting, R&A, Customer Success and wider sales teams to deliver excellent customer experience from prospecting through to delivery. Utilising strategic insights and a deep understanding of client needs to produce professional and compelling material to support sales activities. Growing your personal brand as a thought leader and market/industry expert, leveraging this knowledge to advance organisational goals. Keeping abreast of relevant competitive offerings, understanding both their strengths and weaknesses, so that the USPs of Global Data can be effectively positioned in comparison to incumbent suppliers. Maintaining the accurate use of GlobalData systems, tools and processes, actively pursuing opportunities for continuous improvement and innovation in our ways of working. What we're looking for Significant experience in sales, with several years in a leadership role owning a multi-million-pound revenue target. Previous experience leading a team, coaching and developing them to exceed goals. Strong ability to identify and harness talent, energises them on organisational strategy and working with a growth mindset. Proven track record of achieving and exceeding sales targets and driving revenue growth. Strong understanding of the European market dynamics, regulations, and cultural nuances. Can demonstrate understanding of key customer and business requirements and has clarity about the drivers that deliver commercial success. A background in Business Intelligence, Data, SAAS or Consulting is highly desirable. Exceptional communication skills, able to build rapport and influence stakeholders of all levels, both internally and externally. A natural problem solver who proactively addresses opportunities and challenges. A highly commercial approach and mental agility when responding to complex client needs and negotiations. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit
Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
Pensions & Benefits Administrator - 60-80% FTE You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Start your career journey with Swiss Re.
Aug 12, 2025
Full time
Pensions & Benefits Administrator - 60-80% FTE You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Start your career journey with Swiss Re.
Select how often (in days) to receive an alert: Pensions & Benefits Administrator - 60-80% FTE About the Role You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Compensation, Payroll, Data Management, Business Process, HR, Human Resources, Finance, Data, Management
Aug 12, 2025
Full time
Select how often (in days) to receive an alert: Pensions & Benefits Administrator - 60-80% FTE About the Role You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Compensation, Payroll, Data Management, Business Process, HR, Human Resources, Finance, Data, Management
Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions-oriented, "can-do" mindset. Self-motivated and capable of working independently or as part of a team. Effective interpersonal skills to build rapport with cross-functional teams. Excellent Excel skills and ability to present data effectively Excellent organisational and communication skills Mobile network and telecoms knowledge (preferred) 5 years customer service Driving Licence (preferred) What We Offer 25 Days Paid Holiday per Annum (plus Bank Holidays) Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking
Aug 08, 2025
Full time
Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions-oriented, "can-do" mindset. Self-motivated and capable of working independently or as part of a team. Effective interpersonal skills to build rapport with cross-functional teams. Excellent Excel skills and ability to present data effectively Excellent organisational and communication skills Mobile network and telecoms knowledge (preferred) 5 years customer service Driving Licence (preferred) What We Offer 25 Days Paid Holiday per Annum (plus Bank Holidays) Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking
About the team The Reward team is a newly established part of our People function, dedicated to helping the Bank attract, motivate, and retain its workforce. With an ambitious people transformation agenda underway, this is an exciting opportunity to join the Bank and play a key role in shaping and executing an updated reward strategy. The team is tasked with developing our reward and benefits strategy and delivering frameworks that promote a high-performance culture, support the people transformation agenda, and enhance employee retention. What you will be doing? The primary purpose of this role is to collaborate with the Reward Director in managing reward and benefit programs that support effective recruitment and engagement of employees, aligning with the Group's People vision to become an employer of choice. The role holder will serve as a subject matter expert on all reward-related topics, collaborating closely with the Reward Director and the broader People team. This would be inclusive of complying with relevant financial services remuneration regulations. A significant part of the role involves contributing to the development of the Group's culture and people transformation agenda by helping to design and implement innovative frameworks that promote a high-performance culture and aid in retaining key talent. Your responsibilities will include Developing a Reward and Benefits Strategy that fosters a high-performance culture, addresses the current and future needs of the business, whilst remaining financially sustainable, and attracts and retains top talent Aiding the Reward Director in statutory reporting by drafting the Directors' Remuneration Report for the Annual Report & Accounts, compiling necessary information such as emolument statements and approvals Working closely with the Company Secretariat team to administer employee share schemes, including drafting and reviewing plan rules and managing grants, vestings, minimum holdings, exercises, lapses, and communications related to share-based incentives Partnering with the Reward Director to manage the annual Compensation Review process for salary increases and discretionary bonuses Working alongside Payroll to calculate the annual Gender Pay Gap (GPG) and CEO Pay Ratio, preparing related documentation for review and approval by the Remuneration Committee Managing the administration and vendor management of UK employee benefits, maintaining proactive relationships with brokers and intermediaries, ensuring timely and accurate policy renewals, and negotiating to secure best value for the Group Developing and delivering regular, clear, and engaging communications about reward and benefits to Line Managers and employees Attending employee forums and team or departmental meetings to improve understanding of the Group's reward and benefits offerings This role can be based in London, Wolverhampton or Chatham in Kent with an element of travel involved to other locations What's in it for you? We offer a base salary dependent on experience between £90,000 - £100,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 25% 30 days annual leave plus bank holidays Contributory pension(8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Proven experience in a specialist Reward or Compensation & Benefits role within Financial Services, including: Managing or supporting compensation-related activities such as remuneration committee matters, annual compensation reviews and the design of compensation schemes Collaborating with external employee benefits providers, brokers, and intermediaries Conducting thorough job evaluations and delivering salary benchmarking data using recognized external methodologies Strong technical expertise across a wide range of employee benefits and reward programs Experience within financial services or providing advisory services to financial services clients from a consulting perspective will be essential for success in this role. Next steps If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Aug 08, 2025
Full time
About the team The Reward team is a newly established part of our People function, dedicated to helping the Bank attract, motivate, and retain its workforce. With an ambitious people transformation agenda underway, this is an exciting opportunity to join the Bank and play a key role in shaping and executing an updated reward strategy. The team is tasked with developing our reward and benefits strategy and delivering frameworks that promote a high-performance culture, support the people transformation agenda, and enhance employee retention. What you will be doing? The primary purpose of this role is to collaborate with the Reward Director in managing reward and benefit programs that support effective recruitment and engagement of employees, aligning with the Group's People vision to become an employer of choice. The role holder will serve as a subject matter expert on all reward-related topics, collaborating closely with the Reward Director and the broader People team. This would be inclusive of complying with relevant financial services remuneration regulations. A significant part of the role involves contributing to the development of the Group's culture and people transformation agenda by helping to design and implement innovative frameworks that promote a high-performance culture and aid in retaining key talent. Your responsibilities will include Developing a Reward and Benefits Strategy that fosters a high-performance culture, addresses the current and future needs of the business, whilst remaining financially sustainable, and attracts and retains top talent Aiding the Reward Director in statutory reporting by drafting the Directors' Remuneration Report for the Annual Report & Accounts, compiling necessary information such as emolument statements and approvals Working closely with the Company Secretariat team to administer employee share schemes, including drafting and reviewing plan rules and managing grants, vestings, minimum holdings, exercises, lapses, and communications related to share-based incentives Partnering with the Reward Director to manage the annual Compensation Review process for salary increases and discretionary bonuses Working alongside Payroll to calculate the annual Gender Pay Gap (GPG) and CEO Pay Ratio, preparing related documentation for review and approval by the Remuneration Committee Managing the administration and vendor management of UK employee benefits, maintaining proactive relationships with brokers and intermediaries, ensuring timely and accurate policy renewals, and negotiating to secure best value for the Group Developing and delivering regular, clear, and engaging communications about reward and benefits to Line Managers and employees Attending employee forums and team or departmental meetings to improve understanding of the Group's reward and benefits offerings This role can be based in London, Wolverhampton or Chatham in Kent with an element of travel involved to other locations What's in it for you? We offer a base salary dependent on experience between £90,000 - £100,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 25% 30 days annual leave plus bank holidays Contributory pension(8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Proven experience in a specialist Reward or Compensation & Benefits role within Financial Services, including: Managing or supporting compensation-related activities such as remuneration committee matters, annual compensation reviews and the design of compensation schemes Collaborating with external employee benefits providers, brokers, and intermediaries Conducting thorough job evaluations and delivering salary benchmarking data using recognized external methodologies Strong technical expertise across a wide range of employee benefits and reward programs Experience within financial services or providing advisory services to financial services clients from a consulting perspective will be essential for success in this role. Next steps If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role The Commercial analyst s role is focused on building strategic partnerships with GlobalData clients, helping to build and maintain strong relationships, while also managing the delivery of key consumer projects across analysis and data, to agreed time, scope and quality. Commercial analysts will be thought leaders in their sectors, allowing them to effectively review all insights produced in the delivery of projects, reports, datasets and customer facing presentations/briefings. The commercial analyst will work with a range of stakeholders across the business such as sales, customer success, consultancy and directors to aid in the renewal and growth of leading customer subscriptions. A core part of the role will be building strategic partnerships with clients. Understanding company goals, objectives and annual planning cycles, will allow the commercial analyst to become a champion for clients within GlobalData. This goal will be achieved through GlobalData s customer lifecycle and regular engagement. What you ll be doing Develop a dynamic content plan for your set of accounts allowing for key client engagement while also contributing to our syndicated product Responsibility for growing renewal rates for the consumer sector and aiding in winning new business Build and maintain strong relationships with GlobalData clients through engagement sessions and customer lifecycle Present the insights of GlobalData with confidence through analyst briefings, webinars, research agendas, conferences and client meetings Responsibility for new central initiatives and ad hoc requests from across the business Develop working knowledge of multiple industries Creation of industry insight reports providing thought leadership Identification of hot topics and growth areas across the industry through key interaction with clients Develop sector-level expertise and thought leadership Train/Onboard internal stakeholders such as analysts and sales on a wide range of analysis tools and methods to ensure all team members can fulfil their tasks to a high standard. Be a champion for customers needs within GlobalData ensuring our product offering aligns with the aims and goals of our customers Flexibility to work directly with R&A teams on data and report production on occasions when we need to meet key targets Responsible for leading cross-functional renewals meeting and associated reporting Provide support to peers, managers, and analysis team, when needed to ensure success and build stronger delivery capabilities Understand personas within businesses and how to talk to different types of clients to build stronger relationships Create customer ready presentations and deliver executive briefings What we re looking for Strong data analysis skills Strong presentation skills Confidence to speak to industry professionals Provide opinion and talk knowledgeably Confident in front of customers Engaging and Passionate Ability to work under pressure and to tight deadlines Strong written/verbal/oral communicator at all levels Ability to engage effectively with different personality types Strong analytical skills and attention to detail Microsoft systems knowledge Team player Critical Thinker and problem solver Strong organizational skills Adaptability Excellent decision-making and leadership capabilities Able to demonstrate the Company values: Excellence; Innovation; Integrity; Responsibility; Inclusion; and Teamwork. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Aug 06, 2025
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role The Commercial analyst s role is focused on building strategic partnerships with GlobalData clients, helping to build and maintain strong relationships, while also managing the delivery of key consumer projects across analysis and data, to agreed time, scope and quality. Commercial analysts will be thought leaders in their sectors, allowing them to effectively review all insights produced in the delivery of projects, reports, datasets and customer facing presentations/briefings. The commercial analyst will work with a range of stakeholders across the business such as sales, customer success, consultancy and directors to aid in the renewal and growth of leading customer subscriptions. A core part of the role will be building strategic partnerships with clients. Understanding company goals, objectives and annual planning cycles, will allow the commercial analyst to become a champion for clients within GlobalData. This goal will be achieved through GlobalData s customer lifecycle and regular engagement. What you ll be doing Develop a dynamic content plan for your set of accounts allowing for key client engagement while also contributing to our syndicated product Responsibility for growing renewal rates for the consumer sector and aiding in winning new business Build and maintain strong relationships with GlobalData clients through engagement sessions and customer lifecycle Present the insights of GlobalData with confidence through analyst briefings, webinars, research agendas, conferences and client meetings Responsibility for new central initiatives and ad hoc requests from across the business Develop working knowledge of multiple industries Creation of industry insight reports providing thought leadership Identification of hot topics and growth areas across the industry through key interaction with clients Develop sector-level expertise and thought leadership Train/Onboard internal stakeholders such as analysts and sales on a wide range of analysis tools and methods to ensure all team members can fulfil their tasks to a high standard. Be a champion for customers needs within GlobalData ensuring our product offering aligns with the aims and goals of our customers Flexibility to work directly with R&A teams on data and report production on occasions when we need to meet key targets Responsible for leading cross-functional renewals meeting and associated reporting Provide support to peers, managers, and analysis team, when needed to ensure success and build stronger delivery capabilities Understand personas within businesses and how to talk to different types of clients to build stronger relationships Create customer ready presentations and deliver executive briefings What we re looking for Strong data analysis skills Strong presentation skills Confidence to speak to industry professionals Provide opinion and talk knowledgeably Confident in front of customers Engaging and Passionate Ability to work under pressure and to tight deadlines Strong written/verbal/oral communicator at all levels Ability to engage effectively with different personality types Strong analytical skills and attention to detail Microsoft systems knowledge Team player Critical Thinker and problem solver Strong organizational skills Adaptability Excellent decision-making and leadership capabilities Able to demonstrate the Company values: Excellence; Innovation; Integrity; Responsibility; Inclusion; and Teamwork. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions-oriented, "can-do" mindset. Self-motivated and capable of working independently or as part of a team. Effective interpersonal skills to build rapport with cross-functional teams. Excellent Excel skills and ability to present data effectively Excellent organisational and communication skills Mobile network and telecoms knowledge (preferred) 5 years customer service Driving Licence (preferred) What We Offer 25 Days Paid Holiday per Annum (plus Bank Holidays) Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking
Aug 06, 2025
Full time
Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions-oriented, "can-do" mindset. Self-motivated and capable of working independently or as part of a team. Effective interpersonal skills to build rapport with cross-functional teams. Excellent Excel skills and ability to present data effectively Excellent organisational and communication skills Mobile network and telecoms knowledge (preferred) 5 years customer service Driving Licence (preferred) What We Offer 25 Days Paid Holiday per Annum (plus Bank Holidays) Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. The Southern Renewals Enterprise (SRE) is accountable for the Southern Region's renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a 9 billion programme between (Apply online only). The Southern Integrated Delivery (SID), which forms part of the SRE, is a fully integrated commercial partnership between AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail. Through our collective strength, capability and knowledge we will own and deliver the renewals programme and together we achieve and share in its success. We are seeking to appoint an experienced Change Project Manager to the SID to deliver strategic and tactical cultural behavioural projects which are part of a programme designed to transform the Southern Renewals Enterprise. With a high level of organisation and people engagement skills the role is responsible for: The delivery of several culture and behaviour programme projects Ensuring stakeholders are engaged, supportive of the projects and project outcomes Planning, Organising and facilitating events and meetings for the overall culture and behaviour programme About you Thorough knowledge and experience in stakeholder management planning, communication methodologies and people engagement Thorough knowledge and experience in translating ideas into actionable plans and deliverables General knowledge and experience in facilitating workshops and stakeholder meetings General knowledge and experience in analysing data and information for informing decision making and programme approach General knowledge and experience in leading and managing change initiatives General knowledge of organisational culture and its impact on behaviour and change Working knowledge and / or experience of managing change focused on cultural and behavioural transformation Working knowledge and / or experience in working within different cultural contexts and adapting strategies to fit the unique needs of the organisation. Working knowledge and / or experience with change management frameworks Working knowledge and / or experience in setting up monitoring and evaluation frameworks to track the progress and impact of change initiatives Working knowledge and / or experience of coaching in an organisation APM Project Management Qualification (PMQ) or equivalent Degree level qualification If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional Information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Jul 25, 2025
Full time
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. The Southern Renewals Enterprise (SRE) is accountable for the Southern Region's renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a 9 billion programme between (Apply online only). The Southern Integrated Delivery (SID), which forms part of the SRE, is a fully integrated commercial partnership between AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail. Through our collective strength, capability and knowledge we will own and deliver the renewals programme and together we achieve and share in its success. We are seeking to appoint an experienced Change Project Manager to the SID to deliver strategic and tactical cultural behavioural projects which are part of a programme designed to transform the Southern Renewals Enterprise. With a high level of organisation and people engagement skills the role is responsible for: The delivery of several culture and behaviour programme projects Ensuring stakeholders are engaged, supportive of the projects and project outcomes Planning, Organising and facilitating events and meetings for the overall culture and behaviour programme About you Thorough knowledge and experience in stakeholder management planning, communication methodologies and people engagement Thorough knowledge and experience in translating ideas into actionable plans and deliverables General knowledge and experience in facilitating workshops and stakeholder meetings General knowledge and experience in analysing data and information for informing decision making and programme approach General knowledge and experience in leading and managing change initiatives General knowledge of organisational culture and its impact on behaviour and change Working knowledge and / or experience of managing change focused on cultural and behavioural transformation Working knowledge and / or experience in working within different cultural contexts and adapting strategies to fit the unique needs of the organisation. Working knowledge and / or experience with change management frameworks Working knowledge and / or experience in setting up monitoring and evaluation frameworks to track the progress and impact of change initiatives Working knowledge and / or experience of coaching in an organisation APM Project Management Qualification (PMQ) or equivalent Degree level qualification If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional Information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify opportunities to upsell or cross-sell additional solutions. Work closely with the Customer success team Provide clients with insights on how additional services can optimize their software usage. Collaboration with Internal Teams: Work with account managers, technical support, and finance teams to ensure smooth renewal processes. Provide feedback to marketing and sales teams on customer needs and market trends. Data Management & Reporting: Maintain accurate records of contract statuses in CRM systems (NetSuite). Generate reports on renewal rates, revenue growth, and customer feedback. Analyze trends in contract renewals and customer retention Requirements: Professional experience: Bachelor s degree in a relevant field or equivalent by relevant experience Proven experience in positions related to license management, contract management, account management or related fields. Skills Deep knowledge of renewal conditions for all products or services the company offers. Understanding of the value proposition of products and services offered to clients. Detail-oriented with good organizational and time management skills An approach oriented to discover customer needs and to positioning as an advisor. Results-oriented with a proven track of meeting or exceeding sales objectives Excellent verbal and written communication skills Ability to thrive in a fast-paced, dynamic international environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations. Language: Fluent in English; additional regional languages are a plus
Jul 18, 2025
Full time
Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify opportunities to upsell or cross-sell additional solutions. Work closely with the Customer success team Provide clients with insights on how additional services can optimize their software usage. Collaboration with Internal Teams: Work with account managers, technical support, and finance teams to ensure smooth renewal processes. Provide feedback to marketing and sales teams on customer needs and market trends. Data Management & Reporting: Maintain accurate records of contract statuses in CRM systems (NetSuite). Generate reports on renewal rates, revenue growth, and customer feedback. Analyze trends in contract renewals and customer retention Requirements: Professional experience: Bachelor s degree in a relevant field or equivalent by relevant experience Proven experience in positions related to license management, contract management, account management or related fields. Skills Deep knowledge of renewal conditions for all products or services the company offers. Understanding of the value proposition of products and services offered to clients. Detail-oriented with good organizational and time management skills An approach oriented to discover customer needs and to positioning as an advisor. Results-oriented with a proven track of meeting or exceeding sales objectives Excellent verbal and written communication skills Ability to thrive in a fast-paced, dynamic international environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations. Language: Fluent in English; additional regional languages are a plus
Job Title: Sales Agent Location: London Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 08, 2025
Full time
Job Title: Sales Agent Location: London Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: Manchester Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 08, 2025
Full time
Job Title: Sales Agent Location: Manchester Salary: 24,255 to 25,876 Plus up to 2,000 performance related bonus per annum Job Type : Permanent, Full-time The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Responsibilities; Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for; Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. Why Acorn? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. RR&C; Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Pensions Administrator Remote 12 Month contract 55 per hour (Umbrella) ARM are delighted to be supporting one of our clients with the recruitment of a Pensions Administrator on an initial 12 month basis. As Pension Administrator, you will manage the company's employee pension and benefits programs, offering guidance and analysis while overseeing invoice payments and plan renewals. Responsibilities Work with regional Reward teams and external vendors to ensure efficiency of administration. Work with the US team to ensure that all statutory reporting is completed on time. Develop and maintain employee communications and support to ensure a greater level of engagement and understanding with the workforce. Provide information and guidance to plan participants on eligibility, benefits, and plan provisions. Prepare participant communication materials, such as webinars, statements and newsletters. Respond to inquiries from employees, retirees, and external stakeholders regarding pension plan matters. Provide advice and support as required to Regional Reward leads. Monitoring project income and work with the International Pensions and Benefits Specialist. Work with the Reward Operations team to improve processes. Cover for the International Pensions and Benefits Specialist Requirements: Minimum of 4 years? experience with Pension and benefits. Complete understanding and wide application of pension and benefit principles and theories. Demonstrated ability to work in a high-volume role within a large complex business within a hands-on capacity. Ability to manage multiple priorities. Ability to build and maintain strong relationships with multiple key stakeholders. Perform other related administrative tasks as necessary, including assisting with payroll-related queries and coordinating with other departments as needed. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 08, 2025
Contractor
Pensions Administrator Remote 12 Month contract 55 per hour (Umbrella) ARM are delighted to be supporting one of our clients with the recruitment of a Pensions Administrator on an initial 12 month basis. As Pension Administrator, you will manage the company's employee pension and benefits programs, offering guidance and analysis while overseeing invoice payments and plan renewals. Responsibilities Work with regional Reward teams and external vendors to ensure efficiency of administration. Work with the US team to ensure that all statutory reporting is completed on time. Develop and maintain employee communications and support to ensure a greater level of engagement and understanding with the workforce. Provide information and guidance to plan participants on eligibility, benefits, and plan provisions. Prepare participant communication materials, such as webinars, statements and newsletters. Respond to inquiries from employees, retirees, and external stakeholders regarding pension plan matters. Provide advice and support as required to Regional Reward leads. Monitoring project income and work with the International Pensions and Benefits Specialist. Work with the Reward Operations team to improve processes. Cover for the International Pensions and Benefits Specialist Requirements: Minimum of 4 years? experience with Pension and benefits. Complete understanding and wide application of pension and benefit principles and theories. Demonstrated ability to work in a high-volume role within a large complex business within a hands-on capacity. Ability to manage multiple priorities. Ability to build and maintain strong relationships with multiple key stakeholders. Perform other related administrative tasks as necessary, including assisting with payroll-related queries and coordinating with other departments as needed. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: Pensions Administrator Location: Remote - Havant/Ampthill every so often for site visits Rate: 33 p/h - We are booking interviews next week! Please call or email for a slot As Pension Administrator, you will manage the company's employee pension and benefits programs, offering guidance and analysis while overseeing invoice payments and plan renewals. You will ensure that all related programs are administered in compliance with established guidelines, procedures, and applicable laws. Additionally, you may stay updated on trends and developments in the field of employee pensions and benefits, and assist in communicating pension and benefit information to employees. The Role: So, what will you be doing as a Pensions Administrator ? Work with regional Reward teams and external vendors to ensure efficiency of administration. Work with the US team to ensure that all statutory reporting is completed on time. Ensure the timely payment of invoices. Develop and maintain employee communications and support to ensure a greater level of engagement and understanding with the workforce. Provide information and guidance to plan participants on eligibility, benefits, and plan provisions. Prepare participant communication materials, such as webinars, statements and newsletters. Respond to inquiries from employees, retirees, and external stakeholders regarding pension plan matters. Provide advice and support as required to Regional Reward leads. Monitoring project income and work with the International Pensions and Benefits Specialist to ensure projects are delivered on plan and to budget. Work with the Reward Operations team to improve processes. Cover for the International Pensions and Benefits Specialist What are we looking for in our next Pensions Administrator ? Complete understanding and wide application of pension and benefit principles and theories. Demonstrated ability to work in a high-volume role within a large complex business within a hands on capacity. Ability to manage multiple priorities. Ability to build and maintain strong relationships with multiple key stakeholders. Perform other related administrative tasks as necessary, including assisting with payroll-related queries and coordinating with other departments as needed. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Pensions Administrator, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Pensions Administrator, hit that apply button now! PLEASE NOTE Security Clearance (BPSS) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 07, 2025
Contractor
Job Title: Pensions Administrator Location: Remote - Havant/Ampthill every so often for site visits Rate: 33 p/h - We are booking interviews next week! Please call or email for a slot As Pension Administrator, you will manage the company's employee pension and benefits programs, offering guidance and analysis while overseeing invoice payments and plan renewals. You will ensure that all related programs are administered in compliance with established guidelines, procedures, and applicable laws. Additionally, you may stay updated on trends and developments in the field of employee pensions and benefits, and assist in communicating pension and benefit information to employees. The Role: So, what will you be doing as a Pensions Administrator ? Work with regional Reward teams and external vendors to ensure efficiency of administration. Work with the US team to ensure that all statutory reporting is completed on time. Ensure the timely payment of invoices. Develop and maintain employee communications and support to ensure a greater level of engagement and understanding with the workforce. Provide information and guidance to plan participants on eligibility, benefits, and plan provisions. Prepare participant communication materials, such as webinars, statements and newsletters. Respond to inquiries from employees, retirees, and external stakeholders regarding pension plan matters. Provide advice and support as required to Regional Reward leads. Monitoring project income and work with the International Pensions and Benefits Specialist to ensure projects are delivered on plan and to budget. Work with the Reward Operations team to improve processes. Cover for the International Pensions and Benefits Specialist What are we looking for in our next Pensions Administrator ? Complete understanding and wide application of pension and benefit principles and theories. Demonstrated ability to work in a high-volume role within a large complex business within a hands on capacity. Ability to manage multiple priorities. Ability to build and maintain strong relationships with multiple key stakeholders. Perform other related administrative tasks as necessary, including assisting with payroll-related queries and coordinating with other departments as needed. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Pensions Administrator, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Pensions Administrator, hit that apply button now! PLEASE NOTE Security Clearance (BPSS) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Summary We have an exciting new opportunity within our Customer Success Team for a Customer Success Manager who is passionate about delivering exceptional customer experience and has a strong history of driving growth in existing accounts. Reporting to Director Customer Success, you will be responsible for preserving and growing subscription renewals for the EMEA/LATAM Geo. This will be achieved through maintaining trusted relationships with our customers, and driving the successful adoption and expansion of our solutions. Working with the broader sales team, you will identify opportunities to secure new revenue streams for the business and servicing these through their lifecycle. You will play an important role in strengthening our relationship with our key customers. You will also maintain close relationships with teams within the Business Unit and act as a customer representative. You will coordinate the delivery of Instaclustr offerings to each client, and keep them informed of developments in Instaclustr's capability. This role requires flexible hours to align with a variety of time zones. You may also be required to travel occasionally to represent the company at key events or customer meetings. Job Responsibilities Achieve revenue growth targets within existing accounts by driving adoption of Instaclustr products, identifying opportunities for growth, and by appropriately managing churn. Account renewals with 100% on time completion. Work with Account Executive on strategy and legal/finance on execution. Forecast revenue changes in your business. Manage the end to end customer lifecycle from onboarding and adoption, to maintenance, expansion and renewals/retention. Maintain close relationships and regular engagement with key stakeholders in assigned accounts to establish Instaclustr as a source of trusted technical advice while uncovering new opportunities. Proven ability to build and maintain close working relationships with cross-functional teams, especially across multiple time zones. Maintain a knowledge of current and future product and service offerings and enhancements, and be able to map these to customer business requirements. Provide ongoing advice on application of Instaclustr's products and services to maximise customer success and ROI. Develop execution plans for new sales opportunities and maintain and report on revenue forecasts. Monitor customer interactions with Instaclustr, provide an escalation point for any dissatisfaction and negotiate successful resolution of issues. Gather information from customer use cases (including forward looking architecture and technical roadmap) to feed into Instaclustr's product development roadmap. Represent Instaclustr at technical marketing events and in strategic customer situations. Job Requirements 4 years minimum in customer success, technical pre-sales, account management, consulting or similar roles. Experience working with corporate enterprise customers and a proven ability to build strong relationships with stakeholders at all levels. Experience negotiating and closing renewals. Good understanding of Cloud platforms (AWS, GCP, Azure). A high 'get-it' factor - an ability to understand and communicate complex problems and ideas. You can communicate effectively with both technical and non-technical teams and can empathetically understand customer requirements. Exceptional interpersonal and communication skills. Energetic, resourceful and a creative thinker. Bachelor's Degree with a technical or business focus preferred. Compensation: The target salary range for this position is 103,700 - 134,200 GBP. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Did you know Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.
Feb 19, 2025
Full time
Job Summary We have an exciting new opportunity within our Customer Success Team for a Customer Success Manager who is passionate about delivering exceptional customer experience and has a strong history of driving growth in existing accounts. Reporting to Director Customer Success, you will be responsible for preserving and growing subscription renewals for the EMEA/LATAM Geo. This will be achieved through maintaining trusted relationships with our customers, and driving the successful adoption and expansion of our solutions. Working with the broader sales team, you will identify opportunities to secure new revenue streams for the business and servicing these through their lifecycle. You will play an important role in strengthening our relationship with our key customers. You will also maintain close relationships with teams within the Business Unit and act as a customer representative. You will coordinate the delivery of Instaclustr offerings to each client, and keep them informed of developments in Instaclustr's capability. This role requires flexible hours to align with a variety of time zones. You may also be required to travel occasionally to represent the company at key events or customer meetings. Job Responsibilities Achieve revenue growth targets within existing accounts by driving adoption of Instaclustr products, identifying opportunities for growth, and by appropriately managing churn. Account renewals with 100% on time completion. Work with Account Executive on strategy and legal/finance on execution. Forecast revenue changes in your business. Manage the end to end customer lifecycle from onboarding and adoption, to maintenance, expansion and renewals/retention. Maintain close relationships and regular engagement with key stakeholders in assigned accounts to establish Instaclustr as a source of trusted technical advice while uncovering new opportunities. Proven ability to build and maintain close working relationships with cross-functional teams, especially across multiple time zones. Maintain a knowledge of current and future product and service offerings and enhancements, and be able to map these to customer business requirements. Provide ongoing advice on application of Instaclustr's products and services to maximise customer success and ROI. Develop execution plans for new sales opportunities and maintain and report on revenue forecasts. Monitor customer interactions with Instaclustr, provide an escalation point for any dissatisfaction and negotiate successful resolution of issues. Gather information from customer use cases (including forward looking architecture and technical roadmap) to feed into Instaclustr's product development roadmap. Represent Instaclustr at technical marketing events and in strategic customer situations. Job Requirements 4 years minimum in customer success, technical pre-sales, account management, consulting or similar roles. Experience working with corporate enterprise customers and a proven ability to build strong relationships with stakeholders at all levels. Experience negotiating and closing renewals. Good understanding of Cloud platforms (AWS, GCP, Azure). A high 'get-it' factor - an ability to understand and communicate complex problems and ideas. You can communicate effectively with both technical and non-technical teams and can empathetically understand customer requirements. Exceptional interpersonal and communication skills. Energetic, resourceful and a creative thinker. Bachelor's Degree with a technical or business focus preferred. Compensation: The target salary range for this position is 103,700 - 134,200 GBP. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Did you know Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what's happening in an ever-changing landscape. We combine world-class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage. The Role: The Customer Success team (CS) is a relatively new function at VIXIO and is responsible for the health of our customer base through their full lifecycle. We have an industry-leading commercial performance owing to our strong renewal rates supported by continuous product and content development that is pertinent to our customers. We are looking for an operational leader to continue to build our global customer success organisation by delivering first-class onboarding, identifying risk early, delivering value through measured business impact, improving efficiency, and further supporting commercial performance as we scale. You will also be a key member of the Global Sales & Marketing Leadership team. This team is responsible for driving the strategy, operations and results across the global commercial function. The overall responsibility will be the direct management of a team of 4 across London and Washington DC, to deliver first-class onboarding to new customers, broaden and deepen user engagement across the customer portfolio to embed in daily workflow, identify risk accounts early, and support Account Management team to identify new upsell opportunities. What You'll Be Doing: Manage, coach and develop a team of four Client Value Specialists, supporting the Payments and Gambling product lines (and soon to be Financial Services) across the US and UK. Partner with the commercial management team to design and implement business processes and drive efficiency to ensure we consistently deliver value to the customer and revenue to the business (identifying cross-sell opportunities) and ensure predictability in revenues, by driving early renewals 3-6 months out, across the customer portfolio. Develop measurable and repeatable best practices and strategies resulting in product adoption, deep engagement, user expansion, and increased customer satisfaction. Leverage the sales and marketing stack, particularly ChurnZero (customer success platform) to identify risk early and drive consistency and scale across the function, to support the above. Work closely with the Content team to share stories, supported by data, on content and product improvements that further enhance our offering and service to customers. Utilisation and optimisation of customer usage statistics across the portfolio, to identify trends to maximise impact or course correct as appropriate and playback insights to the wider Commercial Management Team and Senior Leadership Team. Build the Client Value brand internally at VIXIO, as well as to our customers. Decision maker in the recruitment, selection, promotion and termination of employees. Manage and prepare weekly report showing against key CS leading KPI's and initiatives that will move the dial to drive growth and optimise the business performance. What You'll Bring: Leadership experience in a combination of SaaS, or Business Intelligence organisations. Track record of owning and delivering upon commercial targets at scale. Past experience in leading teams that work in lockstep with Account Management team and always with a customer-centric focus. A genuine passion for coaching and mentoring a junior team, aimed at developing and accelerating the skills and career trajectory of your team members. Ability to utilise data and metrics to communicate strategy to internal stakeholders and external clients. Demonstrable experience in developing and managing C-level relationships with customers. Strong prioritisation skills with the ability to drive multiple concurrent projects from beginning to end. Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Outstanding communication skills and ability to inspire teams and customers. The Expectation for Success: You will know you are doing an extraordinary job when the CVS team consistently support in exceeding the value and volume retention of the customer base, increasing engagement/license adoption across all AM portfolios and makes a significant contribution to upsell and early renewal initiatives, and improves and embeds process efficiencies. You will also be partnering with heads of across all the main function in the business, Account Management, Sales, Marketing, Content & Product to ensure growth and provide the highest level of service to our customers. The successful candidate must be a strong people leader that is comfortable developing strategies for success whilst simultaneously driving operational improvement. You have demonstrated strong organisational skills, are comfortable with ambiguity and solving previously unseen problems and can juggle competing priorities. -Hybrid Working (2/3 days in the office)
Feb 17, 2025
Full time
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what's happening in an ever-changing landscape. We combine world-class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage. The Role: The Customer Success team (CS) is a relatively new function at VIXIO and is responsible for the health of our customer base through their full lifecycle. We have an industry-leading commercial performance owing to our strong renewal rates supported by continuous product and content development that is pertinent to our customers. We are looking for an operational leader to continue to build our global customer success organisation by delivering first-class onboarding, identifying risk early, delivering value through measured business impact, improving efficiency, and further supporting commercial performance as we scale. You will also be a key member of the Global Sales & Marketing Leadership team. This team is responsible for driving the strategy, operations and results across the global commercial function. The overall responsibility will be the direct management of a team of 4 across London and Washington DC, to deliver first-class onboarding to new customers, broaden and deepen user engagement across the customer portfolio to embed in daily workflow, identify risk accounts early, and support Account Management team to identify new upsell opportunities. What You'll Be Doing: Manage, coach and develop a team of four Client Value Specialists, supporting the Payments and Gambling product lines (and soon to be Financial Services) across the US and UK. Partner with the commercial management team to design and implement business processes and drive efficiency to ensure we consistently deliver value to the customer and revenue to the business (identifying cross-sell opportunities) and ensure predictability in revenues, by driving early renewals 3-6 months out, across the customer portfolio. Develop measurable and repeatable best practices and strategies resulting in product adoption, deep engagement, user expansion, and increased customer satisfaction. Leverage the sales and marketing stack, particularly ChurnZero (customer success platform) to identify risk early and drive consistency and scale across the function, to support the above. Work closely with the Content team to share stories, supported by data, on content and product improvements that further enhance our offering and service to customers. Utilisation and optimisation of customer usage statistics across the portfolio, to identify trends to maximise impact or course correct as appropriate and playback insights to the wider Commercial Management Team and Senior Leadership Team. Build the Client Value brand internally at VIXIO, as well as to our customers. Decision maker in the recruitment, selection, promotion and termination of employees. Manage and prepare weekly report showing against key CS leading KPI's and initiatives that will move the dial to drive growth and optimise the business performance. What You'll Bring: Leadership experience in a combination of SaaS, or Business Intelligence organisations. Track record of owning and delivering upon commercial targets at scale. Past experience in leading teams that work in lockstep with Account Management team and always with a customer-centric focus. A genuine passion for coaching and mentoring a junior team, aimed at developing and accelerating the skills and career trajectory of your team members. Ability to utilise data and metrics to communicate strategy to internal stakeholders and external clients. Demonstrable experience in developing and managing C-level relationships with customers. Strong prioritisation skills with the ability to drive multiple concurrent projects from beginning to end. Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Outstanding communication skills and ability to inspire teams and customers. The Expectation for Success: You will know you are doing an extraordinary job when the CVS team consistently support in exceeding the value and volume retention of the customer base, increasing engagement/license adoption across all AM portfolios and makes a significant contribution to upsell and early renewal initiatives, and improves and embeds process efficiencies. You will also be partnering with heads of across all the main function in the business, Account Management, Sales, Marketing, Content & Product to ensure growth and provide the highest level of service to our customers. The successful candidate must be a strong people leader that is comfortable developing strategies for success whilst simultaneously driving operational improvement. You have demonstrated strong organisational skills, are comfortable with ambiguity and solving previously unseen problems and can juggle competing priorities. -Hybrid Working (2/3 days in the office)
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency, and absolute return capabilities. Insight Investment is owned by BNY, a global leader in investment management and investment services. As a leading fixed income specialist asset manager, Insight Investments aims to deliver consistent and repeatable performance by focusing on key specializations - fixed income, insurance asset management, risk management strategies including liability-driven investment (LDI), currency risk management and absolute return and multi-asset. Headquartered in London (with other key offices in New York, Boston, San Francisco, Dublin, Frankfurt, Manchester, Sydney, and Tokyo), the business employs over 1,100 people including 285-plus investment professionals. With just under $1 trillion under management and sitting within the Bank of New York Corporation (BNY) Insight leverages the unique combination of achieving the high-performing, risk-adjusted returns of a boutique with the financial stability of a large, global financial institution. It enjoys investment decision-making autonomy, operating with an independent management structure and boards. As part of BNY's multi-boutique structure, Insight has the backing of a sound global financial institution for which asset management is a core strategic priority. The business has a clear mission and purpose to offer investors a different approach to achieving their investment goals; one that prioritizes the certainty of meeting their chosen objectives. Since its launch in 2002, Insight's partnership approach has delivered an impressive record of growing assets under management based on client advocacy, making it a leading force in investment management. Insight is ranked number one in Edelman's Asset Management Brand Index 2024 as the manager whose brand is most highly regarded in the institutional marketplace. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan, and Australia. More information about Insight Investment can be found at: Division Description: The Vendor Management team, established in 2019 under Operations, supports Insight Investment and its subsidiaries by overseeing vendor relationships and procurement activities. The department's key objective is to provide outstanding customer service to all business colleagues and to ensure that their "user experience" of technology and office services is as good as it can be. Regular engagement with key stakeholders is a vital component of the department's drive to maintain high standards, as is a keen focus on risk management. Role Overview: This is a global role to ensure Insight's compliance with Third Party regulations and to manage all procurement activities, including sourcing, negotiating, and contracting with vendors. This role involves delivering cost reduction initiatives and maintaining strong relationships with suppliers to support Insight's operational needs. Role Responsibilities: Ensure all business transactions align with BNY / Insight policies, procedures, legal requirements, regulations, and ethical standards. Build strong relationships with internal and external stakeholders. Lead procurement activities, including supplier sourcing, renewals, contract negotiation, and supplier onboarding, ensuring due diligence and compliance. Assist with developing and executing procurement strategies that support Insight's goals and regulatory requirements. Prepare regular sourcing reports, dashboards, and spend analysis to senior management. Identify opportunities for process improvement and innovation. Maintain accurate records and documentation for all supplier-related activities, ensuring compliance and audit readiness. Manage key supplier relationships, prepare, and establish NDA, MSA, SOW, pricelists, catalogues data, terminations, and other contracts in line with strategies. Negotiate and manage administration for a large quantity of complex contracts in multiple categories, including NDAs, complex agreements, SOWs, and terminations, among others. Independently review and analyse contract asks, effectively communicate requirements, and determine solutions and actions in response to contract asks. Identify contracting issues and provide both internal and external issue resolution. Provide guidance to stakeholders such as advising on contract negotiation improvements and identifying contracting issues. Evaluate and analyse contracts to understand products/services/licenses provided. Ensure Insight receives best value for money and associated cost saving and that no unnecessary costs are incurred. Ensure SLAs are in place with our suppliers of key high-value projects through internal governance and controls to completion. Communicate contract-related information to all stakeholders. Liaise with legal and other SMEs for the negotiation of agreements when required. Maintain all data and documentation as required with a high degree of accuracy as evidenced by data quality tool reporting. Conduct complex research to support contract negotiations and compile findings into an appropriate, intuitive format. Assess and prioritize work requirements, develop, and execute plans in a timely manner and accept advice and/or direction well. Contribute to the achievement of business area objectives. Work with data to agree on sourcing strategies, cost modelling, and cost breakdowns. Assist with other tasks and projects. Experience Required: Qualifications: Bachelor's degree or equivalent combination of education and work experience required. Business, Procurement, Supply Chain degree or CIPS qualification preferred. Ideally 5 years of total work experience. Understanding of procurement and sourcing processes and practices in the financial sector preferred. Experience working in a controlled environment, where you understand all the key regulations and processes involved in sourcing activities. Demonstrated experience in managing large, complex projects and spend categories preferred. A wealth of category knowledge across multiple complex categories, with a key focus on Technology. Practices: Strong stakeholder management skills, with the ability to influence and negotiate effectively. Demonstrated ability to achieve cost savings and add value through strategic sourcing initiatives. Proactively generates new ideas and solutions to enhance Vendor Management & Sourcing processes and outcomes. Strong contract modelling skills. Proven experience managing complex and non-complex sourcing deals and categories, in the context of the financial services or regulated environment. Be recognised internally as a subject matter expert in the context of their category. Commercial acumen. Technical: Strong analytical and reporting skills, with proficiency in data analysis and report generation. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint, Access, Project. Ability to meet project objectives within designated constraints. Solution-oriented, strives to meet or exceed stakeholder expectations. Pragmatic results-driven / execution and delivery focused. Analytical mind-set. Confident collaborator who takes ownership and leads by example. Knowledge of the procurement of Technology. Behavioural: Excellent communication, networking, and relationship-building skills. Resilient, adaptable, and able to manage change in a dynamic work environment, even under pressure. Takes the initiative in researching solutions to technology problems. A drive to learn new technologies and consider how they can be adopted by the business. Can work independently or as part of a team. Able and willing to learn new skills quickly. Motivated self-starter, problem solver, collaborative. Understands and upholds the need for good documentation. Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
Feb 13, 2025
Full time
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency, and absolute return capabilities. Insight Investment is owned by BNY, a global leader in investment management and investment services. As a leading fixed income specialist asset manager, Insight Investments aims to deliver consistent and repeatable performance by focusing on key specializations - fixed income, insurance asset management, risk management strategies including liability-driven investment (LDI), currency risk management and absolute return and multi-asset. Headquartered in London (with other key offices in New York, Boston, San Francisco, Dublin, Frankfurt, Manchester, Sydney, and Tokyo), the business employs over 1,100 people including 285-plus investment professionals. With just under $1 trillion under management and sitting within the Bank of New York Corporation (BNY) Insight leverages the unique combination of achieving the high-performing, risk-adjusted returns of a boutique with the financial stability of a large, global financial institution. It enjoys investment decision-making autonomy, operating with an independent management structure and boards. As part of BNY's multi-boutique structure, Insight has the backing of a sound global financial institution for which asset management is a core strategic priority. The business has a clear mission and purpose to offer investors a different approach to achieving their investment goals; one that prioritizes the certainty of meeting their chosen objectives. Since its launch in 2002, Insight's partnership approach has delivered an impressive record of growing assets under management based on client advocacy, making it a leading force in investment management. Insight is ranked number one in Edelman's Asset Management Brand Index 2024 as the manager whose brand is most highly regarded in the institutional marketplace. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan, and Australia. More information about Insight Investment can be found at: Division Description: The Vendor Management team, established in 2019 under Operations, supports Insight Investment and its subsidiaries by overseeing vendor relationships and procurement activities. The department's key objective is to provide outstanding customer service to all business colleagues and to ensure that their "user experience" of technology and office services is as good as it can be. Regular engagement with key stakeholders is a vital component of the department's drive to maintain high standards, as is a keen focus on risk management. Role Overview: This is a global role to ensure Insight's compliance with Third Party regulations and to manage all procurement activities, including sourcing, negotiating, and contracting with vendors. This role involves delivering cost reduction initiatives and maintaining strong relationships with suppliers to support Insight's operational needs. Role Responsibilities: Ensure all business transactions align with BNY / Insight policies, procedures, legal requirements, regulations, and ethical standards. Build strong relationships with internal and external stakeholders. Lead procurement activities, including supplier sourcing, renewals, contract negotiation, and supplier onboarding, ensuring due diligence and compliance. Assist with developing and executing procurement strategies that support Insight's goals and regulatory requirements. Prepare regular sourcing reports, dashboards, and spend analysis to senior management. Identify opportunities for process improvement and innovation. Maintain accurate records and documentation for all supplier-related activities, ensuring compliance and audit readiness. Manage key supplier relationships, prepare, and establish NDA, MSA, SOW, pricelists, catalogues data, terminations, and other contracts in line with strategies. Negotiate and manage administration for a large quantity of complex contracts in multiple categories, including NDAs, complex agreements, SOWs, and terminations, among others. Independently review and analyse contract asks, effectively communicate requirements, and determine solutions and actions in response to contract asks. Identify contracting issues and provide both internal and external issue resolution. Provide guidance to stakeholders such as advising on contract negotiation improvements and identifying contracting issues. Evaluate and analyse contracts to understand products/services/licenses provided. Ensure Insight receives best value for money and associated cost saving and that no unnecessary costs are incurred. Ensure SLAs are in place with our suppliers of key high-value projects through internal governance and controls to completion. Communicate contract-related information to all stakeholders. Liaise with legal and other SMEs for the negotiation of agreements when required. Maintain all data and documentation as required with a high degree of accuracy as evidenced by data quality tool reporting. Conduct complex research to support contract negotiations and compile findings into an appropriate, intuitive format. Assess and prioritize work requirements, develop, and execute plans in a timely manner and accept advice and/or direction well. Contribute to the achievement of business area objectives. Work with data to agree on sourcing strategies, cost modelling, and cost breakdowns. Assist with other tasks and projects. Experience Required: Qualifications: Bachelor's degree or equivalent combination of education and work experience required. Business, Procurement, Supply Chain degree or CIPS qualification preferred. Ideally 5 years of total work experience. Understanding of procurement and sourcing processes and practices in the financial sector preferred. Experience working in a controlled environment, where you understand all the key regulations and processes involved in sourcing activities. Demonstrated experience in managing large, complex projects and spend categories preferred. A wealth of category knowledge across multiple complex categories, with a key focus on Technology. Practices: Strong stakeholder management skills, with the ability to influence and negotiate effectively. Demonstrated ability to achieve cost savings and add value through strategic sourcing initiatives. Proactively generates new ideas and solutions to enhance Vendor Management & Sourcing processes and outcomes. Strong contract modelling skills. Proven experience managing complex and non-complex sourcing deals and categories, in the context of the financial services or regulated environment. Be recognised internally as a subject matter expert in the context of their category. Commercial acumen. Technical: Strong analytical and reporting skills, with proficiency in data analysis and report generation. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint, Access, Project. Ability to meet project objectives within designated constraints. Solution-oriented, strives to meet or exceed stakeholder expectations. Pragmatic results-driven / execution and delivery focused. Analytical mind-set. Confident collaborator who takes ownership and leads by example. Knowledge of the procurement of Technology. Behavioural: Excellent communication, networking, and relationship-building skills. Resilient, adaptable, and able to manage change in a dynamic work environment, even under pressure. Takes the initiative in researching solutions to technology problems. A drive to learn new technologies and consider how they can be adopted by the business. Can work independently or as part of a team. Able and willing to learn new skills quickly. Motivated self-starter, problem solver, collaborative. Understands and upholds the need for good documentation. Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100 who are in Glassdoor's Best Places to Work 2025 UK list. Role Profile: Our client, The World Broadband Association (WBBA) is a multilateral, industry-led association, providing leadership for global broadband across the next decade. Our objective is to overcome industry challenges and support the drive towards the provision of broadband networks and services for all. With a goal of accelerating the healthy development of the industry, with sustainable benefits for stakeholders, end users, and society. The Member Success Specialist is a pivotal role dedicated to ensuring WBBA members achieve maximum value from their membership. By fostering strong relationships and prioritising member satisfaction, this role supports revenue retention and enhances the member experience through a blend of customer-centric innovation and proactive engagement strategies. The ideal candidate will manage the member lifecycle management portfolio and be the key point of contact to enable members to take advantage of WBBA membership benefits and instrumental in driving membership renewals. He / She will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction.
Feb 12, 2025
Contractor
At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100 who are in Glassdoor's Best Places to Work 2025 UK list. Role Profile: Our client, The World Broadband Association (WBBA) is a multilateral, industry-led association, providing leadership for global broadband across the next decade. Our objective is to overcome industry challenges and support the drive towards the provision of broadband networks and services for all. With a goal of accelerating the healthy development of the industry, with sustainable benefits for stakeholders, end users, and society. The Member Success Specialist is a pivotal role dedicated to ensuring WBBA members achieve maximum value from their membership. By fostering strong relationships and prioritising member satisfaction, this role supports revenue retention and enhances the member experience through a blend of customer-centric innovation and proactive engagement strategies. The ideal candidate will manage the member lifecycle management portfolio and be the key point of contact to enable members to take advantage of WBBA membership benefits and instrumental in driving membership renewals. He / She will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction.
Harbor is seeking a Contracts Solicitor to join our growing team. By providing strategic, technology and operational services to clients in the legal, professional and financial services industries, our Contract Specialists are a highly talented group of professionals who offer a unique blend of Legal experience across several industries and disciplines. Our employees are our greatest competitive advantage. The Vendor Governance Solutions (VGS) team assists clients in procuring goods and services, reducing costs across a variety of areas, optimizing business processes and improving stakeholder value. As a part of Harbor's VGS team, we will rely on you to work closely with project team members and client personnel, facilitating the review of vendor contracts, supporting negotiations with vendors to optimize terms and conditions, and adhering to VGS' contracts administration process. We look to you both to mitigate risk and create value by developing contracts that meet or exceed the needs of our clients. This is a fully remote role with little to no travel involved. Although this role will service clients in the United States, Canada and the United Kingdom, we are looking for a candidate located in England, preferably near London. Responsibilities: Redline and edit contract language while incorporating client-defined standards and additionally suggest alternate terms based on the services and products related to the engagement Identify terms and conditions options, and/or carve-out strategies, to VGS personnel and client stakeholders to resolve contract negotiation roadblocks while limiting risk Liaise with in-house legal counsel in the review and final approval of initial contracts and renewals. Engage with department leaders to discuss upcoming contract renewals. Facilitate terms negotiation process and act as liaison between internal and external personnel throughout process including identifying points of escalation Communicate pertinent information in the terms and conditions of each contract to appropriate end users. Effectively manage pipeline of work including tracking status of reviews, providing proactive updates to stakeholders, timely follow up internal and external. Assist with the contracts administration - by providing contracts and information our client teams to migrate contracts into our proprietary contract management technology, which analyzes, aggregates, and reports necessary contracts information to our clients Act as key point of contact for any questions / needs regarding contracts. Develop and administer standard agreement templates, including Non-Disclosure Agreements, Master Service Agreements, and Statements of Work. Support Vendor Governance processes including on/off boarding of vendors, risk management, and relationship management Maintain and facilitate proactive planning and contract management meetings with key stakeholders. Education + Experience Requirements: Law Degree and Completion of the LPC with requisite training is required. 4+ years of work experience in contract development, redlining, legal terms review, negotiations, contract management. Law Firm background preferable but not necessary. Strong familiarity with Professional Services Agreements, Software as a Service Agreements, and software license agreements, along with related contract provisions, is required. Experience with UK and US laws for contract review is required. Additional Qualifications: Proven ability to interpret complex policies and legal language and assess business risk and help plan a risk mitigation approach. Ability to build collaborative relationships and effectively communicate (orally and written) with managers, internal clients, vendors, colleagues and support staff Demonstrates proactivity and takes ownership of daily responsibilities and projects, including contract administration Effective time management, prioritization and organizational skills in a multitasked environment Extremely responsive and customer-focused; appropriate follow-up and follow-through Commitment to superior quality and accuracy Willingness to learn and adapt to change Working knowledge of data privacy and data security laws (such as GDPR), and experience with reviewing and negotiating related contractual language is preferable. Experience in reviewing Canadian contracts is desired.
Feb 07, 2025
Full time
Harbor is seeking a Contracts Solicitor to join our growing team. By providing strategic, technology and operational services to clients in the legal, professional and financial services industries, our Contract Specialists are a highly talented group of professionals who offer a unique blend of Legal experience across several industries and disciplines. Our employees are our greatest competitive advantage. The Vendor Governance Solutions (VGS) team assists clients in procuring goods and services, reducing costs across a variety of areas, optimizing business processes and improving stakeholder value. As a part of Harbor's VGS team, we will rely on you to work closely with project team members and client personnel, facilitating the review of vendor contracts, supporting negotiations with vendors to optimize terms and conditions, and adhering to VGS' contracts administration process. We look to you both to mitigate risk and create value by developing contracts that meet or exceed the needs of our clients. This is a fully remote role with little to no travel involved. Although this role will service clients in the United States, Canada and the United Kingdom, we are looking for a candidate located in England, preferably near London. Responsibilities: Redline and edit contract language while incorporating client-defined standards and additionally suggest alternate terms based on the services and products related to the engagement Identify terms and conditions options, and/or carve-out strategies, to VGS personnel and client stakeholders to resolve contract negotiation roadblocks while limiting risk Liaise with in-house legal counsel in the review and final approval of initial contracts and renewals. Engage with department leaders to discuss upcoming contract renewals. Facilitate terms negotiation process and act as liaison between internal and external personnel throughout process including identifying points of escalation Communicate pertinent information in the terms and conditions of each contract to appropriate end users. Effectively manage pipeline of work including tracking status of reviews, providing proactive updates to stakeholders, timely follow up internal and external. Assist with the contracts administration - by providing contracts and information our client teams to migrate contracts into our proprietary contract management technology, which analyzes, aggregates, and reports necessary contracts information to our clients Act as key point of contact for any questions / needs regarding contracts. Develop and administer standard agreement templates, including Non-Disclosure Agreements, Master Service Agreements, and Statements of Work. Support Vendor Governance processes including on/off boarding of vendors, risk management, and relationship management Maintain and facilitate proactive planning and contract management meetings with key stakeholders. Education + Experience Requirements: Law Degree and Completion of the LPC with requisite training is required. 4+ years of work experience in contract development, redlining, legal terms review, negotiations, contract management. Law Firm background preferable but not necessary. Strong familiarity with Professional Services Agreements, Software as a Service Agreements, and software license agreements, along with related contract provisions, is required. Experience with UK and US laws for contract review is required. Additional Qualifications: Proven ability to interpret complex policies and legal language and assess business risk and help plan a risk mitigation approach. Ability to build collaborative relationships and effectively communicate (orally and written) with managers, internal clients, vendors, colleagues and support staff Demonstrates proactivity and takes ownership of daily responsibilities and projects, including contract administration Effective time management, prioritization and organizational skills in a multitasked environment Extremely responsive and customer-focused; appropriate follow-up and follow-through Commitment to superior quality and accuracy Willingness to learn and adapt to change Working knowledge of data privacy and data security laws (such as GDPR), and experience with reviewing and negotiating related contractual language is preferable. Experience in reviewing Canadian contracts is desired.
Join a growing, dynamic Marine Lloyd's Broker specializing in providing innovative solutions for global clients. This is an excellent opportunity to manage a diverse portfolio across Asia, Europe, and LATAM, placing Cargo risks into the Lloyd's and London Markets. Cargo Broker Join a growing, dynamic Marine Lloyd's Broker specializing in providing innovative solutions for global clients. This is an excellent opportunity to manage a diverse portfolio across Asia, Europe, and LATAM, placing Cargo risks into the Lloyd's and London Markets. Why Join This Team? Be part of a team that prides itself on delivering bespoke insurance solutions for international clients. As a Cargo Broker, you'll work in a 360 role, handling client relationships from inception to completion, and contributing to the growth of the business through technical expertise and exceptional client service. Your Responsibilities Client Relationship Management Handle the full client journey, from risk assessment and placement to policy documentation and renewals. Develop and maintain strong relationships with clients and underwriters. Provide high-level service, addressing queries promptly and ensuring client satisfaction. Risk Placement Negotiate competitive terms with Lloyd's and London Market underwriters. Prepare and review market documentation, including slip production, wordings, and clauses. Deliver tailored solutions for a complex international portfolio, including Europe, Asia, and LATAM. Market Engagement Build and maintain strong relationships with Lloyd's and London Market underwriters. Travel occasionally to meet clients and underwriters, strengthening partnerships and understanding client needs. What You'll Need to Succeed A minimum of 5 years' experience within the Lloyd's Insurance Market. Proven expertise in managing international Cargo risks and negotiating placements. Strong knowledge of Lloyd's practices, systems, and processes. Excellent attention to detail and strong numerical skills. Reputation for professionalism and credibility with brokers and underwriters. What's on Offer? Salary range: £70k - £100k. Hybrid working arrangements based in the City of London. Opportunity to work within a supportive, collaborative environment focused on innovation and growth. As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance
Feb 04, 2025
Full time
Join a growing, dynamic Marine Lloyd's Broker specializing in providing innovative solutions for global clients. This is an excellent opportunity to manage a diverse portfolio across Asia, Europe, and LATAM, placing Cargo risks into the Lloyd's and London Markets. Cargo Broker Join a growing, dynamic Marine Lloyd's Broker specializing in providing innovative solutions for global clients. This is an excellent opportunity to manage a diverse portfolio across Asia, Europe, and LATAM, placing Cargo risks into the Lloyd's and London Markets. Why Join This Team? Be part of a team that prides itself on delivering bespoke insurance solutions for international clients. As a Cargo Broker, you'll work in a 360 role, handling client relationships from inception to completion, and contributing to the growth of the business through technical expertise and exceptional client service. Your Responsibilities Client Relationship Management Handle the full client journey, from risk assessment and placement to policy documentation and renewals. Develop and maintain strong relationships with clients and underwriters. Provide high-level service, addressing queries promptly and ensuring client satisfaction. Risk Placement Negotiate competitive terms with Lloyd's and London Market underwriters. Prepare and review market documentation, including slip production, wordings, and clauses. Deliver tailored solutions for a complex international portfolio, including Europe, Asia, and LATAM. Market Engagement Build and maintain strong relationships with Lloyd's and London Market underwriters. Travel occasionally to meet clients and underwriters, strengthening partnerships and understanding client needs. What You'll Need to Succeed A minimum of 5 years' experience within the Lloyd's Insurance Market. Proven expertise in managing international Cargo risks and negotiating placements. Strong knowledge of Lloyd's practices, systems, and processes. Excellent attention to detail and strong numerical skills. Reputation for professionalism and credibility with brokers and underwriters. What's on Offer? Salary range: £70k - £100k. Hybrid working arrangements based in the City of London. Opportunity to work within a supportive, collaborative environment focused on innovation and growth. As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Regulatory Specialist to join the business at a key time of growth. The Regulatory Specialist will provide technical and strategic advice, and ensure implementation of appropriate actions, on regulatory matters as required in all or any of the group businesses across multiple jurisdictions. This is a senior position and while no responsibility for staff management is currently envisaged, a willingness to manage other team members at a future date would be desirable. The regulatory team of three covers a wide range of matters, in both competitive and exclusive market environments, often working to competing, short deadlines. You will be accountable for delivering specific projects, with minimum supervision and so previous practical experience of task responsibility (albeit supported by the wider team), within a regulatory environment is essential. Key duties will include: Formulating appropriate regulatory strategies that are supportive of and consistent with the overall strategic direction of the Group Advising on implications of specific regulatory risks and opportunities, including making recommendations on best courses of action, that take full account of the company's commercial objectives Ensuring that each group business understands the regulatory requirements of the relevant licences, laws and regulations, that apply in its jurisdiction and ensuring that we act accordingly Actively engaging with the overall business processes and working closely with the commercial, technical and marketing teams to best achieve commercial strategies Active engagement with relevant regulatory bodies and governments, including negotiations for price controls, licence renewals and spectrum applications, and overall stakeholder management Providing advice and guidance on the increasing use of competition law principles to regulatory issues and, where appropriate, the application of specific competition laws to the communications sector Providing updates to Exco and other relevant Senior Management, including where appropriate, stakeholders within the wider organisation, on key regulatory issues that impact the business Where relevant, instructing and managing any external legal and/or regulatory advisers Providing regulatory and legal compliance training to all staff, where appropriate Supporting discussions and negotiations with relevant regulatory bodies and competitors and wholesalers, particularly in relation to requests for interconnection and wholesale services (both as a service provider and taker) Provision of regulatory context and oversight in relation to accounting separation processes - acting as internal reviewer for the Guernsey operation and external reviewer for Jersey and Isle of Man Coordinating with Finance and Product teams for the provision of cost-based product data, to assist in the justification of Guernsey's regulated interconnection/wholesale charges Detailed analysis and review of price control frameworks The ideal candidate for the role of Regulatory Specialist will have: A minimum of five years proven, practical experience of working on regulatory matters within a regulated environment, preferably within the telecoms industry or working for a telecoms regulator. This may have been gained as a regulatory economist, a regulatory lawyer, or possibly as a regulatory-focussed accountant Familiarity with licence compliance matters; regulatory consultation processes; and practical "business as usual" regulatory matters Ability to apply technical regulatory expertise to deliver the commercial objectives of the Group, including the drafting and submission of formal responses to external consultations and market information requests. Ideally the candidate will also have some practical regulatory finance cost modelling skills Ability to effectively engage with relevant regulatory and government bodies on regulatory issues that could impact the Group, to ensure our commercial interests are appropriately promoted and protected Ability to engage proactively and effectively at all levels within Sure to ensure the delivery of Sure's commercial objectives Willingness and ability to work alone to progress projects, reflecting the appropriate technical and commercial inputs provided Highly organised and able to manage numerous competing matters at the same time, effectively prioritising them and keeping the business updated in the process Ability to manage expectations and requirements, both within the business and with regulatory bodies Ability to explain key regulatory principles and requirements in plain English, to non-specialists, including commercial implications and how they may benefit or harm the relevant group business Attention to detail and accuracy Ability to solve problems with a commercial and pragmatic approach, to meet the needs of the business within the appropriate legal and regulatory frameworks
Jan 31, 2025
Full time
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Regulatory Specialist to join the business at a key time of growth. The Regulatory Specialist will provide technical and strategic advice, and ensure implementation of appropriate actions, on regulatory matters as required in all or any of the group businesses across multiple jurisdictions. This is a senior position and while no responsibility for staff management is currently envisaged, a willingness to manage other team members at a future date would be desirable. The regulatory team of three covers a wide range of matters, in both competitive and exclusive market environments, often working to competing, short deadlines. You will be accountable for delivering specific projects, with minimum supervision and so previous practical experience of task responsibility (albeit supported by the wider team), within a regulatory environment is essential. Key duties will include: Formulating appropriate regulatory strategies that are supportive of and consistent with the overall strategic direction of the Group Advising on implications of specific regulatory risks and opportunities, including making recommendations on best courses of action, that take full account of the company's commercial objectives Ensuring that each group business understands the regulatory requirements of the relevant licences, laws and regulations, that apply in its jurisdiction and ensuring that we act accordingly Actively engaging with the overall business processes and working closely with the commercial, technical and marketing teams to best achieve commercial strategies Active engagement with relevant regulatory bodies and governments, including negotiations for price controls, licence renewals and spectrum applications, and overall stakeholder management Providing advice and guidance on the increasing use of competition law principles to regulatory issues and, where appropriate, the application of specific competition laws to the communications sector Providing updates to Exco and other relevant Senior Management, including where appropriate, stakeholders within the wider organisation, on key regulatory issues that impact the business Where relevant, instructing and managing any external legal and/or regulatory advisers Providing regulatory and legal compliance training to all staff, where appropriate Supporting discussions and negotiations with relevant regulatory bodies and competitors and wholesalers, particularly in relation to requests for interconnection and wholesale services (both as a service provider and taker) Provision of regulatory context and oversight in relation to accounting separation processes - acting as internal reviewer for the Guernsey operation and external reviewer for Jersey and Isle of Man Coordinating with Finance and Product teams for the provision of cost-based product data, to assist in the justification of Guernsey's regulated interconnection/wholesale charges Detailed analysis and review of price control frameworks The ideal candidate for the role of Regulatory Specialist will have: A minimum of five years proven, practical experience of working on regulatory matters within a regulated environment, preferably within the telecoms industry or working for a telecoms regulator. This may have been gained as a regulatory economist, a regulatory lawyer, or possibly as a regulatory-focussed accountant Familiarity with licence compliance matters; regulatory consultation processes; and practical "business as usual" regulatory matters Ability to apply technical regulatory expertise to deliver the commercial objectives of the Group, including the drafting and submission of formal responses to external consultations and market information requests. Ideally the candidate will also have some practical regulatory finance cost modelling skills Ability to effectively engage with relevant regulatory and government bodies on regulatory issues that could impact the Group, to ensure our commercial interests are appropriately promoted and protected Ability to engage proactively and effectively at all levels within Sure to ensure the delivery of Sure's commercial objectives Willingness and ability to work alone to progress projects, reflecting the appropriate technical and commercial inputs provided Highly organised and able to manage numerous competing matters at the same time, effectively prioritising them and keeping the business updated in the process Ability to manage expectations and requirements, both within the business and with regulatory bodies Ability to explain key regulatory principles and requirements in plain English, to non-specialists, including commercial implications and how they may benefit or harm the relevant group business Attention to detail and accuracy Ability to solve problems with a commercial and pragmatic approach, to meet the needs of the business within the appropriate legal and regulatory frameworks
