Head of Live Gaming Retention - (Relocation to Malta) About client At RemoteStar we are currently hiring for a client who is a world-class iGaming operator offering various online gaming products across multiple markets, both through their proprietary gaming sites and partner brands. Their iGaming platform is central to their strategy, supporting over 25 online brands and growing, and it's used by hundreds of thousands of users worldwide. Our client embraces a Hybrid model, with the flexibility of working three days in the office in Malta. About the Role They are seeking a motivated senior leader to join the Global CRM & Engagement department and head the CRM Live Casino Retention team. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts. Reporting directly to the Director of CRM & VIP, in this role you are responsible for the successful design and delivery of the Live Casino retention strategy across a variety of brands and markets. You will be measured on your ability to impact top-line KPIs; your main objectives are to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value. WHAT WE ARE LOOKING FOR: Exceptional leadership and people management skills, with a passion for mentoring and guiding team members to achieve high-quality results in a fast-paced environment. Deep understanding of CRM best practices, trends, and technologies. Excellent understanding of player segmentation, player bonuses and incentives. Strong knowledge of compliance and regulatory requirements for CRM activities across all of RemoteStar's jurisdictions. Proven ability to interpret CRM data and derive actionable insights. Experience working in Salesforce Marketing Cloud or similar CRM systems. Genuine interest in the online Live Casino sector with an in-depth understanding of the Live Casino products offered by Evolution, Pragmatic Play, and Playtech. Excellent written and verbal communication skills in English. Minimum of 8 years' CRM experience, ideally from a similar role in the iGaming industry. Minimum of 5 years of leadership experience. Experience working in a multi-brand and multi-jurisdiction environment. THE CHALLENGE: Here is a taste of what you will be involved with: Leadership: Lead and manage the CRM Live Casino Retention team, setting clear performance goals and ensuring team members have the necessary resources and knowledge to achieve them. Foster a culture of continuous improvement within the team, promoting collaboration and a results-driven work environment. Offer guidance, support, and mentorship to help each team member grow and reach their full potential. Strategy: Develop a CRM strategy for above the line (ATL), open to all, onsite Live Casino promotions, across various brands and markets, to drive an exciting player experience - with big headline offers, over and beyond the game play. Design a comprehensive, hyper segmented, below the line (BTL), CRM Live Casino retention strategy to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalized interactions with customers. Budget Management: Take full ownership, manage, and optimize the CRM spend budget for the active Live Casino segment across various brands and markets. Use advanced data models, to ensure that the budget is spent on the right customer segments and is invested wisely to drive a positive net ROI across all activities. Strategy Implementation: Oversee the ideation, creation, implementation, and analysis of Casino CRM offers and communications across multiple brands and markets, ensuring that all processes are followed, utilizing the most effective channels. Analysis & Optimization: Conduct ongoing reviews of campaign performance to ensure all activities are driving positive net ROI. Adjust, or discontinue all unprofitable offers. Lead the team to fail fast during testing phases to minimize budget waste. Ownership & Compliance: Review and approve all campaigns and automations before they go live to customers, ensuring that each activity is set-up correctly and is targeting the right customer audience, with appropriate offers per segment that comply with local regulations in each jurisdiction. In this role you are responsible and accountable for all activities and budget investment made by the Live Casino Retention team. On-call: In addition to standard working hours, you will also work on a roster along with other 'Head of CRM' colleagues to provide after-hours support on any campaign incidents which may require additional system approval or decisions on wider customer compensation. EXTRA AWESOME: Bachelor's or Master's degree in business, marketing, technology, or equivalent work experience. Proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages is a significant plus. WHAT IS IN IT FOR ME? Much like riding a rollercoaster, sometimes life with us can be lightning fast with twists and turns but always FUN! We recognize it may not be for the faint-hearted, but if you're a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you'll fit right in. We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of a multi-cultural and diverse company, with people from all over the world.
Jun 28, 2025
Full time
Head of Live Gaming Retention - (Relocation to Malta) About client At RemoteStar we are currently hiring for a client who is a world-class iGaming operator offering various online gaming products across multiple markets, both through their proprietary gaming sites and partner brands. Their iGaming platform is central to their strategy, supporting over 25 online brands and growing, and it's used by hundreds of thousands of users worldwide. Our client embraces a Hybrid model, with the flexibility of working three days in the office in Malta. About the Role They are seeking a motivated senior leader to join the Global CRM & Engagement department and head the CRM Live Casino Retention team. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts. Reporting directly to the Director of CRM & VIP, in this role you are responsible for the successful design and delivery of the Live Casino retention strategy across a variety of brands and markets. You will be measured on your ability to impact top-line KPIs; your main objectives are to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value. WHAT WE ARE LOOKING FOR: Exceptional leadership and people management skills, with a passion for mentoring and guiding team members to achieve high-quality results in a fast-paced environment. Deep understanding of CRM best practices, trends, and technologies. Excellent understanding of player segmentation, player bonuses and incentives. Strong knowledge of compliance and regulatory requirements for CRM activities across all of RemoteStar's jurisdictions. Proven ability to interpret CRM data and derive actionable insights. Experience working in Salesforce Marketing Cloud or similar CRM systems. Genuine interest in the online Live Casino sector with an in-depth understanding of the Live Casino products offered by Evolution, Pragmatic Play, and Playtech. Excellent written and verbal communication skills in English. Minimum of 8 years' CRM experience, ideally from a similar role in the iGaming industry. Minimum of 5 years of leadership experience. Experience working in a multi-brand and multi-jurisdiction environment. THE CHALLENGE: Here is a taste of what you will be involved with: Leadership: Lead and manage the CRM Live Casino Retention team, setting clear performance goals and ensuring team members have the necessary resources and knowledge to achieve them. Foster a culture of continuous improvement within the team, promoting collaboration and a results-driven work environment. Offer guidance, support, and mentorship to help each team member grow and reach their full potential. Strategy: Develop a CRM strategy for above the line (ATL), open to all, onsite Live Casino promotions, across various brands and markets, to drive an exciting player experience - with big headline offers, over and beyond the game play. Design a comprehensive, hyper segmented, below the line (BTL), CRM Live Casino retention strategy to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalized interactions with customers. Budget Management: Take full ownership, manage, and optimize the CRM spend budget for the active Live Casino segment across various brands and markets. Use advanced data models, to ensure that the budget is spent on the right customer segments and is invested wisely to drive a positive net ROI across all activities. Strategy Implementation: Oversee the ideation, creation, implementation, and analysis of Casino CRM offers and communications across multiple brands and markets, ensuring that all processes are followed, utilizing the most effective channels. Analysis & Optimization: Conduct ongoing reviews of campaign performance to ensure all activities are driving positive net ROI. Adjust, or discontinue all unprofitable offers. Lead the team to fail fast during testing phases to minimize budget waste. Ownership & Compliance: Review and approve all campaigns and automations before they go live to customers, ensuring that each activity is set-up correctly and is targeting the right customer audience, with appropriate offers per segment that comply with local regulations in each jurisdiction. In this role you are responsible and accountable for all activities and budget investment made by the Live Casino Retention team. On-call: In addition to standard working hours, you will also work on a roster along with other 'Head of CRM' colleagues to provide after-hours support on any campaign incidents which may require additional system approval or decisions on wider customer compensation. EXTRA AWESOME: Bachelor's or Master's degree in business, marketing, technology, or equivalent work experience. Proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages is a significant plus. WHAT IS IN IT FOR ME? Much like riding a rollercoaster, sometimes life with us can be lightning fast with twists and turns but always FUN! We recognize it may not be for the faint-hearted, but if you're a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you'll fit right in. We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of a multi-cultural and diverse company, with people from all over the world.
Join a creative events agency powering standout experiences for beauty brands. Are you a passionate venue expert with a flair for the unique and unforgettable? We're an events agency specialising in conferences, incentives, and bespoke experiences for the beauty, wellness, and lifestyle sectors - and we're on the hunt for a Venue Sourcing Executive to help us elevate our clients' visions into reality. The Role You'll be the go-to for all things venue. You'll scout, source, and negotiate stunning spaces that align with our clients' brand identities and event goals. Working closely with our event producers and creative team, you'll help shape the first and most vital element of our event experiences: the perfect setting. Key Responsibilities Source and propose venues globally for conferences, incentives, brand experiences, and dinners Negotiate contracts, rates, and terms with venues and suppliers Conduct in-depth venue research, including site visits and virtual tours Build and maintain strong relationships with hotels and venues Stay ahead of industry trends and uncover hidden gems to wow our clients Prepare compelling and beautifully presented venue proposals Support the wider events team with logistics and supplier coordination as needed About You Some experience of venue sourcing or event management experience within an agency Passionate about the beauty, lifestyle, or luxury sectors Commercially savvy with strong negotiation skills Highly organised, deadline-driven, and confident managing multiple projects Creative eye and attention to detail - you know a stylish space when you see one Proficient in Microsoft Office, and comfortable using venue databases or CRM tools A natural communicator who thrives in a collaborative, fast-paced team
Jun 28, 2025
Full time
Join a creative events agency powering standout experiences for beauty brands. Are you a passionate venue expert with a flair for the unique and unforgettable? We're an events agency specialising in conferences, incentives, and bespoke experiences for the beauty, wellness, and lifestyle sectors - and we're on the hunt for a Venue Sourcing Executive to help us elevate our clients' visions into reality. The Role You'll be the go-to for all things venue. You'll scout, source, and negotiate stunning spaces that align with our clients' brand identities and event goals. Working closely with our event producers and creative team, you'll help shape the first and most vital element of our event experiences: the perfect setting. Key Responsibilities Source and propose venues globally for conferences, incentives, brand experiences, and dinners Negotiate contracts, rates, and terms with venues and suppliers Conduct in-depth venue research, including site visits and virtual tours Build and maintain strong relationships with hotels and venues Stay ahead of industry trends and uncover hidden gems to wow our clients Prepare compelling and beautifully presented venue proposals Support the wider events team with logistics and supplier coordination as needed About You Some experience of venue sourcing or event management experience within an agency Passionate about the beauty, lifestyle, or luxury sectors Commercially savvy with strong negotiation skills Highly organised, deadline-driven, and confident managing multiple projects Creative eye and attention to detail - you know a stylish space when you see one Proficient in Microsoft Office, and comfortable using venue databases or CRM tools A natural communicator who thrives in a collaborative, fast-paced team
My client is on a mission to create the most inspiring go to destination for luxury gifting and interiors - a place where you can wrap yourself, and the people you love, in the world's most luxurious and special products. Offering a very design focused, multi-brand, multi-category, product assortment, we are the place to find that very special gift and product for all the rooms of your homes, a place to be inspired by creativity and artisans from across the globe - all easily accessible and shoppable through our ecommerce platform, delivered with unparalleled high-touch service, and connecting with customers through story-telling and unique experiences. We are seeking a Head Of / Director of Logistics to help develop its global logistics strategy. Catering to a very specific HNWI customer, that loves to explore the world, to experience new things and that wants to be surprised and delighted - and amplify their sense of connections and passion through our focused Edit of products. Role Overview The position will work as part of the Senior Management team, and report directly to the CFO. This role will oversee the end-to-end Logistics for the business - from managing its 3PL partner(s), to over-seeing the various DC processes, to packaging and returns. The Head of Logistic will be responsible for setting up the most efficient operations, balancing the strongest customer proposition, with the underpinned business complexity and financial efficiencies around international tax and duties. This could involve having to manage several facilities on different continents. The role will also be responsible for identifying continuous room for improvements, scalability, and long-term developments throughout the operation for optimal efficiencies. What you'll do: Develop carrier and network strategy Define the types of partners required to enable global shipping of extremely valuable and rare merchandise, leveraging parcel, freight, and white glove services Recommend specific partners across shipping types and geographies, with a view toward coverage of the UK, EMEA, US, EU, and LATAM Develop route and region specific strategies to reduce cost and increase speed Guide contract and pricing discussions Scale complex logistics operations Design process improvements to the shipping quote process; define a longer-term strategy to streamline this process Recommend near-term process improvements to improve tracking of shipments in order to create transparency for buyers and dealers Partner with our Product and Engineering teams to prioritize and address the most important opportunities to positively impact customers, dealers, and internal users What you'll bring: Minimum of 5 years of operational management experience, including growing and managing a global team Demonstrated track record of solving complex strategic and operational problems Superior business judgment coupled with logical, data-driven and fact-based approach Experience in operational scalability and best practices; Six Sigma certification is a plus Ability to see the big picture while maintaining close attention to detail Appreciation for balancing high-touch service with operational efficiency Plus: Experience in managing complex logistics across shipping types and geographies; familiarity with regional and global carriers, including parcel, freight and white glove carriers The Candidate Solid experience in e-commerce fulfilment and logistics management within an international D2C luxury environment: operational experience and understand the pressures, dynamics, and critical success factors for e-commerce retailers, warehouse teams, courier partners, and customers Deep knowledge of the delivery infrastructure in the UK, US and Europe (Middle East and Asia a plus) Drive for results with proactive, dynamic and action orientated approach Keen to deliver the best customer experience at every touchpoint of the delivery and return steps Strong collaboration skills (external / internal) with strong business and financial acumen Strategic thinking and solid negotiating skills with ability to negotiate in tough situations Build, mentor and retain a team Thrive in a fast pace environment, excited to join an early stage project and ready to take it from start-up to scale-up Salary: Six figure, plus equity (salary level dependent on experience) Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Jun 28, 2025
Full time
My client is on a mission to create the most inspiring go to destination for luxury gifting and interiors - a place where you can wrap yourself, and the people you love, in the world's most luxurious and special products. Offering a very design focused, multi-brand, multi-category, product assortment, we are the place to find that very special gift and product for all the rooms of your homes, a place to be inspired by creativity and artisans from across the globe - all easily accessible and shoppable through our ecommerce platform, delivered with unparalleled high-touch service, and connecting with customers through story-telling and unique experiences. We are seeking a Head Of / Director of Logistics to help develop its global logistics strategy. Catering to a very specific HNWI customer, that loves to explore the world, to experience new things and that wants to be surprised and delighted - and amplify their sense of connections and passion through our focused Edit of products. Role Overview The position will work as part of the Senior Management team, and report directly to the CFO. This role will oversee the end-to-end Logistics for the business - from managing its 3PL partner(s), to over-seeing the various DC processes, to packaging and returns. The Head of Logistic will be responsible for setting up the most efficient operations, balancing the strongest customer proposition, with the underpinned business complexity and financial efficiencies around international tax and duties. This could involve having to manage several facilities on different continents. The role will also be responsible for identifying continuous room for improvements, scalability, and long-term developments throughout the operation for optimal efficiencies. What you'll do: Develop carrier and network strategy Define the types of partners required to enable global shipping of extremely valuable and rare merchandise, leveraging parcel, freight, and white glove services Recommend specific partners across shipping types and geographies, with a view toward coverage of the UK, EMEA, US, EU, and LATAM Develop route and region specific strategies to reduce cost and increase speed Guide contract and pricing discussions Scale complex logistics operations Design process improvements to the shipping quote process; define a longer-term strategy to streamline this process Recommend near-term process improvements to improve tracking of shipments in order to create transparency for buyers and dealers Partner with our Product and Engineering teams to prioritize and address the most important opportunities to positively impact customers, dealers, and internal users What you'll bring: Minimum of 5 years of operational management experience, including growing and managing a global team Demonstrated track record of solving complex strategic and operational problems Superior business judgment coupled with logical, data-driven and fact-based approach Experience in operational scalability and best practices; Six Sigma certification is a plus Ability to see the big picture while maintaining close attention to detail Appreciation for balancing high-touch service with operational efficiency Plus: Experience in managing complex logistics across shipping types and geographies; familiarity with regional and global carriers, including parcel, freight and white glove carriers The Candidate Solid experience in e-commerce fulfilment and logistics management within an international D2C luxury environment: operational experience and understand the pressures, dynamics, and critical success factors for e-commerce retailers, warehouse teams, courier partners, and customers Deep knowledge of the delivery infrastructure in the UK, US and Europe (Middle East and Asia a plus) Drive for results with proactive, dynamic and action orientated approach Keen to deliver the best customer experience at every touchpoint of the delivery and return steps Strong collaboration skills (external / internal) with strong business and financial acumen Strategic thinking and solid negotiating skills with ability to negotiate in tough situations Build, mentor and retain a team Thrive in a fast pace environment, excited to join an early stage project and ready to take it from start-up to scale-up Salary: Six figure, plus equity (salary level dependent on experience) Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Are you ready to rethink your routine? We're looking for a Regulatory Manager to join our Product Innovation team for 12 months on a maternity cover. Reporting into our Head of Product Integrity, you will spearhead the global regulatory compliance of our innovative range of cosmetic, general, and OTC products. Collaborating closely with our technical and brand teams, you'll ensure our products meet the requirements for sale worldwide. You will also be instrumental in developing and implementing a streamlined and adaptable Global Regulatory Strategy that supports our rapid growth. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Collaborating within cross-functional teams and clearly communicating complex regulatory requirements and technical data to diverse audiences, facilitating the successful and timely launch of exciting new products. Ensuring comprehensive regulatory compliance for all product artworks and marketing messages across all channels and our target global markets. Working with the Head of Product Integrity to develop and implement our Global Regulatory strategy. Supporting Brand Innovation and Technical teams on proposed claims and testing for all products to ensure claims are maximised and compliant with legislation in our key markets. Maintaining a deep understanding of global regulations to ensure Trinny London remains agile and compliant throughout its fast growth. Taking ownership of the development of safe and compliant products, providing expert advice to our development teams on ingredient selection and inclusion, and effectively utilizing external consultants where necessary. Authoring and compiling technical documentation for submissions, licensing and re-licensing, and change reporting. Researching and reporting relevant regulations and conducting impact/gap analyses to ensure smooth implementations in assigned markets. Developing strong & supportive relationships with internal stakeholders and external suppliers. These skills will help you go far in this role: A scientific degree Demonstrable and significant experience in cosmetic regulatory affairs Project management experience Strong interpersonal skills, ability to develop relationships and communicate with all levels of management. Strong analytical skills, proactive approach to anticipate issues and provide solutions. Impeccable communication skills, both verbal and written, with a high level of creativity and meticulous attention to detail. Ability to thrive in a fast-paced, start-up environment with a strong sense of urgency and commitment to speed to market. Strong results orientation with a proven ability to navigate complex regulatory landscapes and deliver compliant product launches efficiently. Excellent ability to utilise and manage the organisation's resources to achieve goals. We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget, or study support Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Jun 28, 2025
Full time
Are you ready to rethink your routine? We're looking for a Regulatory Manager to join our Product Innovation team for 12 months on a maternity cover. Reporting into our Head of Product Integrity, you will spearhead the global regulatory compliance of our innovative range of cosmetic, general, and OTC products. Collaborating closely with our technical and brand teams, you'll ensure our products meet the requirements for sale worldwide. You will also be instrumental in developing and implementing a streamlined and adaptable Global Regulatory Strategy that supports our rapid growth. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Collaborating within cross-functional teams and clearly communicating complex regulatory requirements and technical data to diverse audiences, facilitating the successful and timely launch of exciting new products. Ensuring comprehensive regulatory compliance for all product artworks and marketing messages across all channels and our target global markets. Working with the Head of Product Integrity to develop and implement our Global Regulatory strategy. Supporting Brand Innovation and Technical teams on proposed claims and testing for all products to ensure claims are maximised and compliant with legislation in our key markets. Maintaining a deep understanding of global regulations to ensure Trinny London remains agile and compliant throughout its fast growth. Taking ownership of the development of safe and compliant products, providing expert advice to our development teams on ingredient selection and inclusion, and effectively utilizing external consultants where necessary. Authoring and compiling technical documentation for submissions, licensing and re-licensing, and change reporting. Researching and reporting relevant regulations and conducting impact/gap analyses to ensure smooth implementations in assigned markets. Developing strong & supportive relationships with internal stakeholders and external suppliers. These skills will help you go far in this role: A scientific degree Demonstrable and significant experience in cosmetic regulatory affairs Project management experience Strong interpersonal skills, ability to develop relationships and communicate with all levels of management. Strong analytical skills, proactive approach to anticipate issues and provide solutions. Impeccable communication skills, both verbal and written, with a high level of creativity and meticulous attention to detail. Ability to thrive in a fast-paced, start-up environment with a strong sense of urgency and commitment to speed to market. Strong results orientation with a proven ability to navigate complex regulatory landscapes and deliver compliant product launches efficiently. Excellent ability to utilise and manage the organisation's resources to achieve goals. We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget, or study support Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Are you passionate about financial operations? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. The Head of Back Office Operations plays a pivotal role in keeping everything running smoothly behind the scenes. From managing invoicing, settlements, payments, and client reporting to overseeing onboarding and offboarding, this position ensures top-notch efficiency, accuracy, and compliance across all business lines. What your responsibilities will include: Lead and optimize invoicing, payment settlements, financial reconciliations, and client reporting processes across multiple business units, ensuring seamless execution and precision. Implement rigorous financial and operational controls to ensure compliance and mitigate operational risks Keep the integrity and accuracy of internal information and client data with robust controls and regular audits. Design and refine back-office processes to boost efficiency, scalability, and streamline operations through lean process improvements. Collaborate closely with finance, legal, compliance, customer support, and tech teams to align workflows, enhance cross-department efficiency, and resolve operational challenges smoothly. Lead the preparation and delivery of precise, timely client statements, reports, and internal documentation. Qualifications: At least 7 years of hands-on experience in brokerage operations. Leverage extensive expertise in managing back-office operations within financial services, brokerage, fintech, or payment processing companies. Master financial operations, from settlements and invoicing to payments, client onboarding/offboarding, data management, and regulatory reporting. Drive impactful results by implementing process improvements, lean methodologies, and automation strategies. Ensure a seamless client onboarding and offboarding process while maintaining full regulatory compliance, delivering a hassle-free experience for every client. Preferred Qualifications: Excellent analytical, organizational, and communication skills High attention to detail and ability to work independently Joining us means you'll enjoy: A vibrant and innovative work culture encouraging creativity and teamwork. Vast opportunities for professional advancement and skill enhancement. Flexible work arrangements and the potential for international work exposure. permanent contract or B2B contract Sounds interesting? Send us your CV by applying to this page! The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" . There you will find how your Personal Data is being processed and what your rights are in connection to this. The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. , Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. , our Employees and Subcontractors (jointly referred to as the Company). Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107 IT Recruitment Poland Executive Search Recruitment Process Outsourcing
Jun 28, 2025
Full time
Are you passionate about financial operations? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. The Head of Back Office Operations plays a pivotal role in keeping everything running smoothly behind the scenes. From managing invoicing, settlements, payments, and client reporting to overseeing onboarding and offboarding, this position ensures top-notch efficiency, accuracy, and compliance across all business lines. What your responsibilities will include: Lead and optimize invoicing, payment settlements, financial reconciliations, and client reporting processes across multiple business units, ensuring seamless execution and precision. Implement rigorous financial and operational controls to ensure compliance and mitigate operational risks Keep the integrity and accuracy of internal information and client data with robust controls and regular audits. Design and refine back-office processes to boost efficiency, scalability, and streamline operations through lean process improvements. Collaborate closely with finance, legal, compliance, customer support, and tech teams to align workflows, enhance cross-department efficiency, and resolve operational challenges smoothly. Lead the preparation and delivery of precise, timely client statements, reports, and internal documentation. Qualifications: At least 7 years of hands-on experience in brokerage operations. Leverage extensive expertise in managing back-office operations within financial services, brokerage, fintech, or payment processing companies. Master financial operations, from settlements and invoicing to payments, client onboarding/offboarding, data management, and regulatory reporting. Drive impactful results by implementing process improvements, lean methodologies, and automation strategies. Ensure a seamless client onboarding and offboarding process while maintaining full regulatory compliance, delivering a hassle-free experience for every client. Preferred Qualifications: Excellent analytical, organizational, and communication skills High attention to detail and ability to work independently Joining us means you'll enjoy: A vibrant and innovative work culture encouraging creativity and teamwork. Vast opportunities for professional advancement and skill enhancement. Flexible work arrangements and the potential for international work exposure. permanent contract or B2B contract Sounds interesting? Send us your CV by applying to this page! The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" . There you will find how your Personal Data is being processed and what your rights are in connection to this. The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. , Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. , our Employees and Subcontractors (jointly referred to as the Company). Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107 IT Recruitment Poland Executive Search Recruitment Process Outsourcing
Luxury Recruit is a specialist executive search and recruitment agency, we are a recognized market leader focusing on placing talent across exclusively targeted clients within the premium digital, retail, fashion, and luxury goods industries. We operate both in the UK and internationally and have long standing and demonstrable relationships with our clients, who represent a rostrum of the world's most admired and best recognised consumer brands. The successful candidates will have the opportunity to head up a business as its own. Luxury Recruit has a stable and longstanding client base and anticipate that this is a unique opportunity to join a small business with relationships to avail from very quickly. Summary of Role: Reporting directly to the CEO, you will be responsible for the profitability and strategic direction of the permanent team operating within the UK and Europe. Overall responsibility for the continuous development and execution of the sales and strategy for the business internally, including client acquisition, market segmentation and client commercial relationships. The role involves ensuring a dynamic sales culture to drive continuous strong growth across the LR client base for all the company's services and commercial channels. Direct responsibility for achieving the company budgeted sales targets and cost budget of the designated teams. Collective responsibility with CEO and leadership for the overall P&L and achievement of budgeted sales and profit targets. Leadership of a team of staff. The Role: You will direct, motivate, and inspire a division within the company to achieve short, medium, and long-term goals You will have responsibility for the profitability of the division (i.e. P&L ownership) You will have shared responsibility for the strategic direction of the divisions You will have direct line management responsibility for divisional employees. You will be responsible for driving initiatives to ensure successful recruitment of new divisional employees as well as retention of existing staff within the division with the aim of growing to 20 heads within 24 months. You will interview all prospective new employees for the business You will set sales targets for all consultants and managers within your division You will have direct involvement in Client Relationship Management and Business Development Activities relevant to your division. You will be available to attend key client-facing meetings and to participate in tender processes/PSL reviews. You will be available as a key point of contact for escalation of any issues that may arise day-to-day within the division Skills & Experience: Degree educated or equivalent. At least 3 years of experience in staffing and recruiting at senior management level You will have a proven and sustained track record of successful billings as a consultant You will have extensive experience in a senior management or director level role within the recruitment industry with a demonstrable track record of success You will have a track record or developing and managing top billers and of creating succession within a recruitment team Experience of recruitment within the fashion & luxury sector is preferred but not essential. We will consider other specialist markets such as Tech, Finance, Salary: Base + bonuses, equity considered Clearly defined strategy and vision Community: attraction, retention & up skilling Defined career ladder, constant up skilling and strong management & non-exec team Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB consent_yes I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Jun 28, 2025
Full time
Luxury Recruit is a specialist executive search and recruitment agency, we are a recognized market leader focusing on placing talent across exclusively targeted clients within the premium digital, retail, fashion, and luxury goods industries. We operate both in the UK and internationally and have long standing and demonstrable relationships with our clients, who represent a rostrum of the world's most admired and best recognised consumer brands. The successful candidates will have the opportunity to head up a business as its own. Luxury Recruit has a stable and longstanding client base and anticipate that this is a unique opportunity to join a small business with relationships to avail from very quickly. Summary of Role: Reporting directly to the CEO, you will be responsible for the profitability and strategic direction of the permanent team operating within the UK and Europe. Overall responsibility for the continuous development and execution of the sales and strategy for the business internally, including client acquisition, market segmentation and client commercial relationships. The role involves ensuring a dynamic sales culture to drive continuous strong growth across the LR client base for all the company's services and commercial channels. Direct responsibility for achieving the company budgeted sales targets and cost budget of the designated teams. Collective responsibility with CEO and leadership for the overall P&L and achievement of budgeted sales and profit targets. Leadership of a team of staff. The Role: You will direct, motivate, and inspire a division within the company to achieve short, medium, and long-term goals You will have responsibility for the profitability of the division (i.e. P&L ownership) You will have shared responsibility for the strategic direction of the divisions You will have direct line management responsibility for divisional employees. You will be responsible for driving initiatives to ensure successful recruitment of new divisional employees as well as retention of existing staff within the division with the aim of growing to 20 heads within 24 months. You will interview all prospective new employees for the business You will set sales targets for all consultants and managers within your division You will have direct involvement in Client Relationship Management and Business Development Activities relevant to your division. You will be available to attend key client-facing meetings and to participate in tender processes/PSL reviews. You will be available as a key point of contact for escalation of any issues that may arise day-to-day within the division Skills & Experience: Degree educated or equivalent. At least 3 years of experience in staffing and recruiting at senior management level You will have a proven and sustained track record of successful billings as a consultant You will have extensive experience in a senior management or director level role within the recruitment industry with a demonstrable track record of success You will have a track record or developing and managing top billers and of creating succession within a recruitment team Experience of recruitment within the fashion & luxury sector is preferred but not essential. We will consider other specialist markets such as Tech, Finance, Salary: Base + bonuses, equity considered Clearly defined strategy and vision Community: attraction, retention & up skilling Defined career ladder, constant up skilling and strong management & non-exec team Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB consent_yes I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success. We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 15,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering or solutions consulting of advantage Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in Spanish and English with an interest in delivering compelling presentations and demonstrations Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Senior Solutions Engineer (Spanish-speaking) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Jun 28, 2025
Full time
We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success. We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 15,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 5+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering or solutions consulting of advantage Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in Spanish and English with an interest in delivering compelling presentations and demonstrations Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Senior Solutions Engineer (Spanish-speaking) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Director of Luxury Brand Merchandising and Strategy A leading retail destination is seeking a Director of Luxury Brand Merchandising and Strategy to drive brand performance and optimize product and assortment strategies across a portfolio of luxury brands. This role is pivotal in developing strategic partnerships with brand partners, ensuring that product, pricing, and inventory plans align with customer demand and market trends to maximize sales and enhance the overall shopping experience. Working closely with both boutique teams and brand headquarters, you will act as a strategic advisor, influencing brand decisions to ensure the right product is available at the right time, at the right price. You will report to the Product Merchandising Director and collaborate with senior stakeholders across the business to ensure commercial success and sustained brand growth. This is a hybrid position requiring a minimum of 4 days per week on-site at the retail destination. Key Responsibilities: Develop and execute product, merchandising, and pricing strategies to drive sales and optimize assortments across multiple luxury brands. Build and nurture strategic partnerships with key brand stakeholders, both at the boutique and corporate level, to align on product and merchandising strategies. Lead high-level conversations with brands on product selection, pricing structure, delivery schedules, and stock management. Analyze sales performance, consumer trends, and market data to identify opportunities for growth and improvement. Act as a trusted advisor to brand partners, offering insights and recommendations to enhance their performance within the retail environment. Collaborate with internal teams, including Marketing and Retail Operations, to create impactful product assortments and campaigns that resonate with target customers. Serve as the regional expert in product and merchandising strategy, ensuring best practices are shared and implemented across teams. What We Are Looking For: Proven experience in product merchandising, assortment planning, or buying within the luxury retail or fashion industry. Strong commercial acumen with the ability to drive brand performance through strategic product and merchandising decisions. Exceptional relationship management and influencing skills, with experience partnering with luxury brands. Expertise in pricing strategies, stock planning, and inventory optimization. Strong understanding of both local and international luxury markets and consumer behaviors. Highly proficient in Microsoft Office, with advanced Excel skills and an analytical mindset. If you are a commercially driven merchandising professional with a passion for luxury retail and brand strategy, we would love to hear from you. Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Jun 28, 2025
Full time
Director of Luxury Brand Merchandising and Strategy A leading retail destination is seeking a Director of Luxury Brand Merchandising and Strategy to drive brand performance and optimize product and assortment strategies across a portfolio of luxury brands. This role is pivotal in developing strategic partnerships with brand partners, ensuring that product, pricing, and inventory plans align with customer demand and market trends to maximize sales and enhance the overall shopping experience. Working closely with both boutique teams and brand headquarters, you will act as a strategic advisor, influencing brand decisions to ensure the right product is available at the right time, at the right price. You will report to the Product Merchandising Director and collaborate with senior stakeholders across the business to ensure commercial success and sustained brand growth. This is a hybrid position requiring a minimum of 4 days per week on-site at the retail destination. Key Responsibilities: Develop and execute product, merchandising, and pricing strategies to drive sales and optimize assortments across multiple luxury brands. Build and nurture strategic partnerships with key brand stakeholders, both at the boutique and corporate level, to align on product and merchandising strategies. Lead high-level conversations with brands on product selection, pricing structure, delivery schedules, and stock management. Analyze sales performance, consumer trends, and market data to identify opportunities for growth and improvement. Act as a trusted advisor to brand partners, offering insights and recommendations to enhance their performance within the retail environment. Collaborate with internal teams, including Marketing and Retail Operations, to create impactful product assortments and campaigns that resonate with target customers. Serve as the regional expert in product and merchandising strategy, ensuring best practices are shared and implemented across teams. What We Are Looking For: Proven experience in product merchandising, assortment planning, or buying within the luxury retail or fashion industry. Strong commercial acumen with the ability to drive brand performance through strategic product and merchandising decisions. Exceptional relationship management and influencing skills, with experience partnering with luxury brands. Expertise in pricing strategies, stock planning, and inventory optimization. Strong understanding of both local and international luxury markets and consumer behaviors. Highly proficient in Microsoft Office, with advanced Excel skills and an analytical mindset. If you are a commercially driven merchandising professional with a passion for luxury retail and brand strategy, we would love to hear from you. Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
Jobs Assistant Director of Housing Apply Now Salary £81,174 - £89,956 per annum (pay award pending), plus relocation support Expires 29/06/2025 Company City of York Council Location York, North Yorkshire Job Type Full Time Location:York / Hybrid Contract:Full-time / Permanent Salary:£81,174 - £89,956 per annum (pay award pending), plus relocation support Now is an exciting time to take a leading role in shaping York's housing future. York is a place where big things are happening. From major regeneration schemes and housing developments to clean transport projects, innovative digital infrastructure and award-winning community engagement, we are creating the conditions for people and places to thrive. You'll be empowered to lead in a supportive, values-led culture where collaboration, creativity and improvement are championed at every level. Reporting to the Director of Housing & Communities, the Assistant Director of Housing will lead York's Housing portfolio, ensuring all residents of our beautiful city have access to safe, affordable homes. You will play a vital role in developing and delivering housing services that support the public and vulnerable populations, working closely with the Combined Authority and a wide range of local partners. You will be responsible for overseeing and driving the delivery of housing provision, maintaining rigorous standards to meet current and evolving housing regulations. As City of York Council moves towards a 'one public estate' approach and having approved a new local plan that will unlock housing developments across the city, you will be a key stakeholder in these transformative initiatives. You will lead the housing workforce and deliver the council's housing strategies to: Discharge statutory housing duties related to homelessness, housing allocations, private sector housing, adaptations, and home energy efficiency, alongside statutory landlord services for council homes; Deliver the council's housing development programme. Your specific portfolio will cover: Housing Registration & Options Resettlement Services Temporary Accommodation Building Services and Responsive Repairs Private Sector Enforcement Housing Standards & Adaptations Housing Delivery Housing Strategy and Partnerships Some key accountabilities will be to : Set clear performance targets and develop robust monitoring systems to assess progress against housing strategies and standards set by the Housing Regulator, reflecting local, regional, and national goals. Lead strategic planning across all housing services, including council provision, other landlords, and private sector options, to create sustainable housing solutions for all residents. Monitor and respond proactively to political and external developments to ensure housing strategies meet the council's objectives/council plan, the administration's political ambitions alongside regional devolved and national government /statutory requirements. Ensure that the council's overall housing ambitions are fully integrated into the council's overarching goals and strategic direction. Drive the development and delivery of collaborative programmes with key partners to: o Expand and diversify housing supply to meet current and future needs; o Uphold and enforce high housing standards across all sectors, reinforcing York's reputation as a great place to live; o Reduce homelessness across the city. Oversee the effective management and maintenance of the council's housing stock to ensure well-maintained properties, sustainable tenancies, and safe, thriving communities. Annually set and review ambitious, meaningful performance measures that reflect local priorities and the operating environment. Monitor and analyse key performance data to drive continuous improvement and identify necessary corrective actions. Benchmark performance against industry best practices to maintain high standards Direct, lead and manage the Housing team, budgets, and assets, including the Housing Revenue Account and Business Plan, ensuring financial and operational efficiency. Provide regular briefings and expert advice to the Chief Operating Officer, Director, Executive, and elected members on strategic performance and statutory housing responsibilities, supporting informed decision-making and governance. Apply innovative thinking to build strong relationships, influence complex negotiations, and foster a results-driven, customer-focused culture that delivers cost-effective, high-quality services. Develop and implement community engagement strategies that empower residents to participate in service redesign and explore new delivery models. Collaborate closely with national government bodies-such as the Ministry of Housing, Communities and Local Government, Homes England, and the Housing Regulator-and professional organisations to secure funding, stay informed of emerging trends, and elevate York's profile. Work in partnership with the statutory Children's and Adults Corporate Directors to create housing strategies for vulnerable people, focusing on pathways to reduce homelessness and rough sleeping. York is a modern city, and we adopt modern working practices, this enables us to visibly lead services in York and really know and understand our great city and our communities, whilst practicing effective hybrid working to maximise our efficiencies. In practice this typically results in working within the city 2 to 3 days per week. York is well-connected and only 2 hours from London and Edinburgh on the main train line. In the Housing & Communities Directorate we work across 2 sites so the expectation is that some office time will be split between our city centre headquarters in West Offices opposite the railway station and the Depot at Hazel Court on the edge of the City Centre (within walking/cycling distance). About City of York Council Come and join our team At City of York Council we are focused on four core principles at the centre of everything we do:Equalities, Affordability, Climate and Health and Wellbeing. OurOne City, for all, the City of York Council's Council Plan ( ), sets a strong ambition to increase opportunities for everyone living in York to live healthy and fulfilling lives, and supports our 10 year plan. We have started the decade long journey of our10-year plan , which sets a clear vision for the city. By 2032 we will be a city that is vibrant, prosperous, welcoming and sustainable, where everyone can share and take pride in its success. Our 10 year strategies underpin this plan and includethe Climate Change Strategy , theHealth and Wellbeing Strategy and theYork Economic Strategy . Our strategies also have a strong alignment to the Combined Authority priorities. This in turn offers the opportunity for this role to play a key part in achieving many of the Council Plan objectives and to work closely with Executive and Corporate Management Team to shape and steer the council to achieve its ambition. We had already made a commitment to developing 600 new homes across York in Council owned sites and this is set out in ourHousing Delivery Programme , and have now committed to an additional 250 1 bed tenancies with other providers across the city to deliver Housing First, and expansion of social housing and the delivery of more affordable homes. OurHomelessness and Rough Sleeping Strategy will seek to enlist partners, stakeholders and citizens in a plan to make homelessness rare, brief and non-recurring. The council'sHousing Charter vision of One Team, Healthy Homes, Better Lives and principles including We Think Forward, We Think Together and We Think You are embedded within the person- centred, partnership based and wellbeing focused approach taken in this Strategy. Our key Homelessness and Rough Sleeping objectives are; to build on existing successful delivery and partnership to make homelessness rare, brief and non-recurring; Supported by an action plan focussed on key priorities and investment opportunities, including Housing First led system transformation, more affordable homes for client groups with and without children, and high-quality homelessness prevention services. Our strategy provides a basis for partnership work and strategic partnership development; Progress during 2018-23 informs the identification of needs to build on; Implement enhanced performance monitoring, data and governance frameworks. Building independence is a core principle of support provision, with services designed to develop people's skills and capacities and to avoid creating dependence. Delivery and outcome monitoring of a distinct offer dependent on local connection status, with specialist pathways developed for individuals with a local connection to the City of York. Alternative resolution options such as supported reconnection with another locality are provided for individuals without local connection status. It may be noted that local connection has a broad definition and encompasses for example, people fleeing domestic abuse who would not be a safe in another area. Our new10-year Economic Strategy sets out to improve living standards and livelihoods for all of York's residents and businesses. We aim to do this through increasing productivity, raising earnings, and maintaining our skills advantage. Building on York's strengths as a leading economy in the North of England . click apply for full job details
Jun 28, 2025
Full time
Jobs Assistant Director of Housing Apply Now Salary £81,174 - £89,956 per annum (pay award pending), plus relocation support Expires 29/06/2025 Company City of York Council Location York, North Yorkshire Job Type Full Time Location:York / Hybrid Contract:Full-time / Permanent Salary:£81,174 - £89,956 per annum (pay award pending), plus relocation support Now is an exciting time to take a leading role in shaping York's housing future. York is a place where big things are happening. From major regeneration schemes and housing developments to clean transport projects, innovative digital infrastructure and award-winning community engagement, we are creating the conditions for people and places to thrive. You'll be empowered to lead in a supportive, values-led culture where collaboration, creativity and improvement are championed at every level. Reporting to the Director of Housing & Communities, the Assistant Director of Housing will lead York's Housing portfolio, ensuring all residents of our beautiful city have access to safe, affordable homes. You will play a vital role in developing and delivering housing services that support the public and vulnerable populations, working closely with the Combined Authority and a wide range of local partners. You will be responsible for overseeing and driving the delivery of housing provision, maintaining rigorous standards to meet current and evolving housing regulations. As City of York Council moves towards a 'one public estate' approach and having approved a new local plan that will unlock housing developments across the city, you will be a key stakeholder in these transformative initiatives. You will lead the housing workforce and deliver the council's housing strategies to: Discharge statutory housing duties related to homelessness, housing allocations, private sector housing, adaptations, and home energy efficiency, alongside statutory landlord services for council homes; Deliver the council's housing development programme. Your specific portfolio will cover: Housing Registration & Options Resettlement Services Temporary Accommodation Building Services and Responsive Repairs Private Sector Enforcement Housing Standards & Adaptations Housing Delivery Housing Strategy and Partnerships Some key accountabilities will be to : Set clear performance targets and develop robust monitoring systems to assess progress against housing strategies and standards set by the Housing Regulator, reflecting local, regional, and national goals. Lead strategic planning across all housing services, including council provision, other landlords, and private sector options, to create sustainable housing solutions for all residents. Monitor and respond proactively to political and external developments to ensure housing strategies meet the council's objectives/council plan, the administration's political ambitions alongside regional devolved and national government /statutory requirements. Ensure that the council's overall housing ambitions are fully integrated into the council's overarching goals and strategic direction. Drive the development and delivery of collaborative programmes with key partners to: o Expand and diversify housing supply to meet current and future needs; o Uphold and enforce high housing standards across all sectors, reinforcing York's reputation as a great place to live; o Reduce homelessness across the city. Oversee the effective management and maintenance of the council's housing stock to ensure well-maintained properties, sustainable tenancies, and safe, thriving communities. Annually set and review ambitious, meaningful performance measures that reflect local priorities and the operating environment. Monitor and analyse key performance data to drive continuous improvement and identify necessary corrective actions. Benchmark performance against industry best practices to maintain high standards Direct, lead and manage the Housing team, budgets, and assets, including the Housing Revenue Account and Business Plan, ensuring financial and operational efficiency. Provide regular briefings and expert advice to the Chief Operating Officer, Director, Executive, and elected members on strategic performance and statutory housing responsibilities, supporting informed decision-making and governance. Apply innovative thinking to build strong relationships, influence complex negotiations, and foster a results-driven, customer-focused culture that delivers cost-effective, high-quality services. Develop and implement community engagement strategies that empower residents to participate in service redesign and explore new delivery models. Collaborate closely with national government bodies-such as the Ministry of Housing, Communities and Local Government, Homes England, and the Housing Regulator-and professional organisations to secure funding, stay informed of emerging trends, and elevate York's profile. Work in partnership with the statutory Children's and Adults Corporate Directors to create housing strategies for vulnerable people, focusing on pathways to reduce homelessness and rough sleeping. York is a modern city, and we adopt modern working practices, this enables us to visibly lead services in York and really know and understand our great city and our communities, whilst practicing effective hybrid working to maximise our efficiencies. In practice this typically results in working within the city 2 to 3 days per week. York is well-connected and only 2 hours from London and Edinburgh on the main train line. In the Housing & Communities Directorate we work across 2 sites so the expectation is that some office time will be split between our city centre headquarters in West Offices opposite the railway station and the Depot at Hazel Court on the edge of the City Centre (within walking/cycling distance). About City of York Council Come and join our team At City of York Council we are focused on four core principles at the centre of everything we do:Equalities, Affordability, Climate and Health and Wellbeing. OurOne City, for all, the City of York Council's Council Plan ( ), sets a strong ambition to increase opportunities for everyone living in York to live healthy and fulfilling lives, and supports our 10 year plan. We have started the decade long journey of our10-year plan , which sets a clear vision for the city. By 2032 we will be a city that is vibrant, prosperous, welcoming and sustainable, where everyone can share and take pride in its success. Our 10 year strategies underpin this plan and includethe Climate Change Strategy , theHealth and Wellbeing Strategy and theYork Economic Strategy . Our strategies also have a strong alignment to the Combined Authority priorities. This in turn offers the opportunity for this role to play a key part in achieving many of the Council Plan objectives and to work closely with Executive and Corporate Management Team to shape and steer the council to achieve its ambition. We had already made a commitment to developing 600 new homes across York in Council owned sites and this is set out in ourHousing Delivery Programme , and have now committed to an additional 250 1 bed tenancies with other providers across the city to deliver Housing First, and expansion of social housing and the delivery of more affordable homes. OurHomelessness and Rough Sleeping Strategy will seek to enlist partners, stakeholders and citizens in a plan to make homelessness rare, brief and non-recurring. The council'sHousing Charter vision of One Team, Healthy Homes, Better Lives and principles including We Think Forward, We Think Together and We Think You are embedded within the person- centred, partnership based and wellbeing focused approach taken in this Strategy. Our key Homelessness and Rough Sleeping objectives are; to build on existing successful delivery and partnership to make homelessness rare, brief and non-recurring; Supported by an action plan focussed on key priorities and investment opportunities, including Housing First led system transformation, more affordable homes for client groups with and without children, and high-quality homelessness prevention services. Our strategy provides a basis for partnership work and strategic partnership development; Progress during 2018-23 informs the identification of needs to build on; Implement enhanced performance monitoring, data and governance frameworks. Building independence is a core principle of support provision, with services designed to develop people's skills and capacities and to avoid creating dependence. Delivery and outcome monitoring of a distinct offer dependent on local connection status, with specialist pathways developed for individuals with a local connection to the City of York. Alternative resolution options such as supported reconnection with another locality are provided for individuals without local connection status. It may be noted that local connection has a broad definition and encompasses for example, people fleeing domestic abuse who would not be a safe in another area. Our new10-year Economic Strategy sets out to improve living standards and livelihoods for all of York's residents and businesses. We aim to do this through increasing productivity, raising earnings, and maintaining our skills advantage. Building on York's strengths as a leading economy in the North of England . click apply for full job details
We advise, implement, and operate transformational solutions that create world-class business performance management capabilities across the organisation. We are the market leader in business performance management in the United Kingdom and throughout Europe. Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you advise, architect, sell and deliver innovative Financial Planning, Management Reporting or Consolidation & Close (Collectively Enterprise Performance Management or EPM for short) solutions that ensure our clients have best in class processes enabled by leading EPM technology delivering the right information, at the right time to run their businesses? Be able to work within different sectors; across Financial Services, Private and Public Sectors? We are committed to the diversity of our Enterprise Performance Management (EPM) practice and would particularly welcome applications from female, LGBT+, Black, Asian and minority ethnic candidates. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity You will be passionate about delivering an impact that matters to our clients by delivering solutions which provide the right information, at the right time to run their businesses. You will deliver PM transformation projects that are tailor made, business led and technology enabled across geographic and organisational boundaries. You will contribute to business development, new opportunities and sales, relationships with clients. You will be responsible for: Designing parts of our key clients EPM solutions including processes, technologies or supporting operating model. Supporting business development opportunities including responding to RFPs, contributing to proposals, and delivering proposal presentations. Driving your own development and developing talent of the team through mentoring, coaching and knowledge & experience sharing. Contributing to the development of the proposition, aligning it to Deloitte's Thought Leadership in Finance, and leading the team in creating the necessary supporting material. Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution. Connect to your skills and professional experience You're a natural at taking initiative.Someone who brings out the best in others and is a brilliant listener. You'll deliver value without compromising standards, integrity or culture. We're all about letting our managers manage, so we'll give you the breathing space you need to do so'. You will demonstrate: Experience designing key components of SAP EPM solutions. Experience managing the delivery of key workstreams within SAP EPM projects. Knowledge of Financial Planning, Reporting or Close & Consolidation processes and operating model. Experience in SAP Group Reporting, Analytics Cloud or Business Data Cloud, as well as other EPM solutions, such as Oracle EPM, OneStream, CCH Tagetik, etc. Experience in managing small to medium sized EPM delivery teams. Qualified/Part-Qualified ACA/CIMA/ACCA Experience across different sectors and industries. Understanding of EPM operating model. Understanding of ESG frameworks and/or ESG Reporting Standards Hands-on experience on configuration and technical implementation of close and consolidation tools Experience of delivering solutions using offshore and/or near-shore teams Certification in SAP EPM tools including SAP Group Reporting, SAP Analytics Cloud and SAP Business Data Cloud Security Clearance, to be able to support activities in Public Sector Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London or Belfast with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jun 28, 2025
Full time
We advise, implement, and operate transformational solutions that create world-class business performance management capabilities across the organisation. We are the market leader in business performance management in the United Kingdom and throughout Europe. Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you advise, architect, sell and deliver innovative Financial Planning, Management Reporting or Consolidation & Close (Collectively Enterprise Performance Management or EPM for short) solutions that ensure our clients have best in class processes enabled by leading EPM technology delivering the right information, at the right time to run their businesses? Be able to work within different sectors; across Financial Services, Private and Public Sectors? We are committed to the diversity of our Enterprise Performance Management (EPM) practice and would particularly welcome applications from female, LGBT+, Black, Asian and minority ethnic candidates. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity You will be passionate about delivering an impact that matters to our clients by delivering solutions which provide the right information, at the right time to run their businesses. You will deliver PM transformation projects that are tailor made, business led and technology enabled across geographic and organisational boundaries. You will contribute to business development, new opportunities and sales, relationships with clients. You will be responsible for: Designing parts of our key clients EPM solutions including processes, technologies or supporting operating model. Supporting business development opportunities including responding to RFPs, contributing to proposals, and delivering proposal presentations. Driving your own development and developing talent of the team through mentoring, coaching and knowledge & experience sharing. Contributing to the development of the proposition, aligning it to Deloitte's Thought Leadership in Finance, and leading the team in creating the necessary supporting material. Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution. Connect to your skills and professional experience You're a natural at taking initiative.Someone who brings out the best in others and is a brilliant listener. You'll deliver value without compromising standards, integrity or culture. We're all about letting our managers manage, so we'll give you the breathing space you need to do so'. You will demonstrate: Experience designing key components of SAP EPM solutions. Experience managing the delivery of key workstreams within SAP EPM projects. Knowledge of Financial Planning, Reporting or Close & Consolidation processes and operating model. Experience in SAP Group Reporting, Analytics Cloud or Business Data Cloud, as well as other EPM solutions, such as Oracle EPM, OneStream, CCH Tagetik, etc. Experience in managing small to medium sized EPM delivery teams. Qualified/Part-Qualified ACA/CIMA/ACCA Experience across different sectors and industries. Understanding of EPM operating model. Understanding of ESG frameworks and/or ESG Reporting Standards Hands-on experience on configuration and technical implementation of close and consolidation tools Experience of delivering solutions using offshore and/or near-shore teams Certification in SAP EPM tools including SAP Group Reporting, SAP Analytics Cloud and SAP Business Data Cloud Security Clearance, to be able to support activities in Public Sector Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London or Belfast with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Press Tab to Move to Skip to Content Link Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Title: Partner - Insurance Consulting, UKI Requisition ID: 69291 City: London Country/Region: GB Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at . Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. O͏verview & Responsibilities Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro Consulting is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our Insurance Domain Consulting team is at the heart of this. Our people are the tip-of-the-spear driving change, come join us! This is a Partner level role within our Insurance consulting business unit. The role as Insurance Consulting Partner UKI will lead growth of the consulting business across one or more strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. The role will report into the European Consulting Head for Insurance, with a dotted line to the local UKI Strategic Market Unit (SMU) sales team. This role is expected to lead the growth agenda (in a business development, transformational and delivery capacity) across the following areas within the UKI region and in a supporting role across the wider European (and Global) Insurance markets; Life, Annuities and Pensions General Insurance (both Personal and Commercial Lines) Platform experience (especially Guidewire) Broking and Re-Insurance Provide pull through opportunities for wider Wipro practice areas (Technology Services, Business Process Services and Engineering Services) Our UKI Insurance Consulting Partner is expected to build and maintain senior client (up to C-level) relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. Areas of focus Growth: Work with the Insurance leadership team and UKI sales teams to agree and execute a targeted sales strategy to grow Wipro's Insurance business in UKI (leveraging our global capabilities) Relationships: As a Partner you bring a significant external network within the UKI Insurance markets that you can leverage to provide Wipro with business development opportunities. You also possess the ability to quickly forge constructive internal relationships within and across multiple Wipro practices ensuring we can take a truly 'One Wipro' approach to our clients. Specifically for this opportunity, we are looking for someone who can build and manage multi-level relationships (from C-Suite to Operational Leads) on an ongoing basis, for commercial value. Solutions: You will be a good 'shaper', able to pull together the best of what Wipro can offer to drive innovative solutions to client problems in the UKI market Team Building: Initially you will look to leverage the broader consulting capabilities within the UKI region, as well as our substantial offshore presence. As pipeline crystalizes, you will also look to build an on-site presence within the region of similarly minded Insurance domain consultants. W͏ho we are looking for Develop Business, Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth across the region Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organization Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Work effectively along side our Global Account Executives within each strategic account to drive value that is both from consulting as well as our wider business offerings Bring a self-sufficient approach that will be both pro-active in driving business development opportunities as well as effective at creating personal utilization in our 'sell & deliver' operating model (after a period of embedding) Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value Driving Transformation Be a champion and passionate advocate for transformation in the UKI Insurance landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and Digital Transformation for the Insurance industry. Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Bring strong program and consulting disciplines (e.g. Project / Program Management, Storytelling, Executive Communications, Commercial disciplines etc.) Possess a good working knowledge, in depth in areas, of common industry solutions (such as: Policy Administration systems (especially Guidewire), Finance / Actuarial, Claims or Data and Analytics platforms) Possess a good understanding and opinion as to where within the Insurance value chain, Clients can effectively leverage AI solutions to maximise valu Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organizational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Thought Leadership Strong local domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital and Data within Insurance Brings own opinion on the key issues facing Insurers across the UKI region and able to demonstrate how they have leveraged this in a collaborative environment to develop points of views and propositions Ability to converse with industry leaders and analysts on trends within the UKI market. Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilizes social media effectively with their digital presence to enhance the Wipro brand presence. W͏hy work at Wipro We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes. All of our employees are expected to embody Wipro's 5-Habits for Success which are: Being Respectful, Being Responsive, Always Communicating . click apply for full job details
Jun 28, 2025
Full time
Press Tab to Move to Skip to Content Link Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Title: Partner - Insurance Consulting, UKI Requisition ID: 69291 City: London Country/Region: GB Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at . Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. O͏verview & Responsibilities Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro Consulting is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our Insurance Domain Consulting team is at the heart of this. Our people are the tip-of-the-spear driving change, come join us! This is a Partner level role within our Insurance consulting business unit. The role as Insurance Consulting Partner UKI will lead growth of the consulting business across one or more strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. The role will report into the European Consulting Head for Insurance, with a dotted line to the local UKI Strategic Market Unit (SMU) sales team. This role is expected to lead the growth agenda (in a business development, transformational and delivery capacity) across the following areas within the UKI region and in a supporting role across the wider European (and Global) Insurance markets; Life, Annuities and Pensions General Insurance (both Personal and Commercial Lines) Platform experience (especially Guidewire) Broking and Re-Insurance Provide pull through opportunities for wider Wipro practice areas (Technology Services, Business Process Services and Engineering Services) Our UKI Insurance Consulting Partner is expected to build and maintain senior client (up to C-level) relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. Areas of focus Growth: Work with the Insurance leadership team and UKI sales teams to agree and execute a targeted sales strategy to grow Wipro's Insurance business in UKI (leveraging our global capabilities) Relationships: As a Partner you bring a significant external network within the UKI Insurance markets that you can leverage to provide Wipro with business development opportunities. You also possess the ability to quickly forge constructive internal relationships within and across multiple Wipro practices ensuring we can take a truly 'One Wipro' approach to our clients. Specifically for this opportunity, we are looking for someone who can build and manage multi-level relationships (from C-Suite to Operational Leads) on an ongoing basis, for commercial value. Solutions: You will be a good 'shaper', able to pull together the best of what Wipro can offer to drive innovative solutions to client problems in the UKI market Team Building: Initially you will look to leverage the broader consulting capabilities within the UKI region, as well as our substantial offshore presence. As pipeline crystalizes, you will also look to build an on-site presence within the region of similarly minded Insurance domain consultants. W͏ho we are looking for Develop Business, Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth across the region Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organization Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Work effectively along side our Global Account Executives within each strategic account to drive value that is both from consulting as well as our wider business offerings Bring a self-sufficient approach that will be both pro-active in driving business development opportunities as well as effective at creating personal utilization in our 'sell & deliver' operating model (after a period of embedding) Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value Driving Transformation Be a champion and passionate advocate for transformation in the UKI Insurance landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and Digital Transformation for the Insurance industry. Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Bring strong program and consulting disciplines (e.g. Project / Program Management, Storytelling, Executive Communications, Commercial disciplines etc.) Possess a good working knowledge, in depth in areas, of common industry solutions (such as: Policy Administration systems (especially Guidewire), Finance / Actuarial, Claims or Data and Analytics platforms) Possess a good understanding and opinion as to where within the Insurance value chain, Clients can effectively leverage AI solutions to maximise valu Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organizational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Thought Leadership Strong local domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital and Data within Insurance Brings own opinion on the key issues facing Insurers across the UKI region and able to demonstrate how they have leveraged this in a collaborative environment to develop points of views and propositions Ability to converse with industry leaders and analysts on trends within the UKI market. Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilizes social media effectively with their digital presence to enhance the Wipro brand presence. W͏hy work at Wipro We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes. All of our employees are expected to embody Wipro's 5-Habits for Success which are: Being Respectful, Being Responsive, Always Communicating . click apply for full job details
This role requires you to be onsite full time based at our site on Kent Science Park in Sittingbourne. Brief Description: The Associate Director, R&D - Process Chemistry heads the process research and development team within the Discovery and Medicinal Chemistry group at Kent Science Park, adopting a leadership and technical role and working together with other CMC functions to advance drug candidates from lead optimisation to GLP Tox. Essential Functions Lead a group of scientists and is accountable for the development activities in the Process Development Team. Analyse and evaluate medicinal chemistry synthetic procedures to redesign and/or identify scalable processes covering supply of early development activities up to GLP Tox. Plan, agree, resource, and execute the optimization of a synthetic route, identifying clear deliverables and milestones in accordance with the overall molecule project plan. Identify intellectual property generation opportunities and drive innovation within the team. Present regularly project updates to the department and CMC teams with a focus on prioritization and delivery. Act as the Drug Substance Lead and SME, working closely with other early CMC functions including analytical, preformulation, biopharmaceutics, Medicinal Chemistry, and toxicology. Promote a purpose-driven team environment, with a focus on safety within the department. Identify procedural and technical gaps within the department and drive implementation of optimized procedures. Required Knowledge, Skills, and Abilities Relevant pharmaceutical industry experience within a Discovery/Early Development setting with a broad understanding of early drug development and drug candidate nomination criteria. Good understanding of key attributes that make a potential drug suitable for IND-enabling / clinical development. Ability to survey scientific literature broadly beyond own discipline. Excellent management skills, including planning and resource allocation. Excellent verbal and written communication skills, including effective communication with external partners. Strong IT skills and ability to use key software packages for data production, presentation, and analysis. Demonstrated ability to lead projects from inception to completion, coordinating efforts within budget, timelines, and regulatory requirements. Partner with Pharmaceutical Development on API development approaches to mitigate risk as candidates progress. Display attributes aligned with Jazz's values, encouraging their development in others. Required/Preferred Education and Licenses MSc/PhD in a chemical or pharmaceutical subject, ideally with postgraduate qualification in chemical synthesis, drug substance development, or related discipline. Knowledge of quality and regulatory standards within the Pharmaceutical Industry in early phases and experience applying those into drug development projects. cGxP awareness and experience applying this within an R&D environment. Ideally, experience with statistical procedures and software, particularly DoE and multivariate analysis.
Jun 28, 2025
Full time
This role requires you to be onsite full time based at our site on Kent Science Park in Sittingbourne. Brief Description: The Associate Director, R&D - Process Chemistry heads the process research and development team within the Discovery and Medicinal Chemistry group at Kent Science Park, adopting a leadership and technical role and working together with other CMC functions to advance drug candidates from lead optimisation to GLP Tox. Essential Functions Lead a group of scientists and is accountable for the development activities in the Process Development Team. Analyse and evaluate medicinal chemistry synthetic procedures to redesign and/or identify scalable processes covering supply of early development activities up to GLP Tox. Plan, agree, resource, and execute the optimization of a synthetic route, identifying clear deliverables and milestones in accordance with the overall molecule project plan. Identify intellectual property generation opportunities and drive innovation within the team. Present regularly project updates to the department and CMC teams with a focus on prioritization and delivery. Act as the Drug Substance Lead and SME, working closely with other early CMC functions including analytical, preformulation, biopharmaceutics, Medicinal Chemistry, and toxicology. Promote a purpose-driven team environment, with a focus on safety within the department. Identify procedural and technical gaps within the department and drive implementation of optimized procedures. Required Knowledge, Skills, and Abilities Relevant pharmaceutical industry experience within a Discovery/Early Development setting with a broad understanding of early drug development and drug candidate nomination criteria. Good understanding of key attributes that make a potential drug suitable for IND-enabling / clinical development. Ability to survey scientific literature broadly beyond own discipline. Excellent management skills, including planning and resource allocation. Excellent verbal and written communication skills, including effective communication with external partners. Strong IT skills and ability to use key software packages for data production, presentation, and analysis. Demonstrated ability to lead projects from inception to completion, coordinating efforts within budget, timelines, and regulatory requirements. Partner with Pharmaceutical Development on API development approaches to mitigate risk as candidates progress. Display attributes aligned with Jazz's values, encouraging their development in others. Required/Preferred Education and Licenses MSc/PhD in a chemical or pharmaceutical subject, ideally with postgraduate qualification in chemical synthesis, drug substance development, or related discipline. Knowledge of quality and regulatory standards within the Pharmaceutical Industry in early phases and experience applying those into drug development projects. cGxP awareness and experience applying this within an R&D environment. Ideally, experience with statistical procedures and software, particularly DoE and multivariate analysis.
Mason Blake is a boutique recruitment agency established for over 20 years in consulting clients and candidates in the investment management industry. We are now looking to recruit a Recruitment Analyst on a permanent basis. This is a predominantly office-based role, based in our premises in the heart of trendy Shoreditch. The Recruitment Analyst will support on all roles within our Distribution recruitment offering (Sales & Marketing). Duties will involve: Researching the recruitment landscape within the investment management industry Learning about Sales & Marketing roles within the investment management industry, and different companies within this sector Attending meetings - both in person and virtually - with clients and candidates (Heads of Sales, Heads of Marketing) Speaking regularly over the phone with our candidates Being an advocate - both internally and externally - for Diversity & Inclusion Help source candidates for live roles within Sales and Marketing, both in the UK and in key European financial hubs such as Frankfurt, Paris & Milan Working on niche client requirements for senior level roles with a Sales and Marketing focus within the investment management sector (these may include: Marketing Strategist, Marketing Manager, RFP Writer, Investment Writer, Marketing Communications Specialist) Consistent training and development Ensure that the client/candidate database (RBD) is kept up to date and accurate, regularly keeping in touch with our candidates Network existing candidates to develop leads and candidate referrals Identify and approach suitable individuals for live roles Write attractive advertisements for roles being recruited for by Mason Blake The Recruitment Analyst calls for candidates to have the following credentials: A graduate with a degree from a reputable university Proven experience meeting targets and/or deadlines High levels of self-motivation Relevant office, corporate environment, sales or customer service experience Personable with the ability to build strong relationships easily Commercially minded Have strong attention to detail and the ability to organise, prioritise and balance workflow What we offer: Regular team building activities Home office equipment Life assurance Private medical insurance Season ticket loan Cycle to work scheme Subsidised gym membership "Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age." Apply for this job
Jun 28, 2025
Full time
Mason Blake is a boutique recruitment agency established for over 20 years in consulting clients and candidates in the investment management industry. We are now looking to recruit a Recruitment Analyst on a permanent basis. This is a predominantly office-based role, based in our premises in the heart of trendy Shoreditch. The Recruitment Analyst will support on all roles within our Distribution recruitment offering (Sales & Marketing). Duties will involve: Researching the recruitment landscape within the investment management industry Learning about Sales & Marketing roles within the investment management industry, and different companies within this sector Attending meetings - both in person and virtually - with clients and candidates (Heads of Sales, Heads of Marketing) Speaking regularly over the phone with our candidates Being an advocate - both internally and externally - for Diversity & Inclusion Help source candidates for live roles within Sales and Marketing, both in the UK and in key European financial hubs such as Frankfurt, Paris & Milan Working on niche client requirements for senior level roles with a Sales and Marketing focus within the investment management sector (these may include: Marketing Strategist, Marketing Manager, RFP Writer, Investment Writer, Marketing Communications Specialist) Consistent training and development Ensure that the client/candidate database (RBD) is kept up to date and accurate, regularly keeping in touch with our candidates Network existing candidates to develop leads and candidate referrals Identify and approach suitable individuals for live roles Write attractive advertisements for roles being recruited for by Mason Blake The Recruitment Analyst calls for candidates to have the following credentials: A graduate with a degree from a reputable university Proven experience meeting targets and/or deadlines High levels of self-motivation Relevant office, corporate environment, sales or customer service experience Personable with the ability to build strong relationships easily Commercially minded Have strong attention to detail and the ability to organise, prioritise and balance workflow What we offer: Regular team building activities Home office equipment Life assurance Private medical insurance Season ticket loan Cycle to work scheme Subsidised gym membership "Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age." Apply for this job
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Customer Success leader to spearhead DACH and Southern Europe, across enterprise and strategic accounts. Reporting directly to the SVP of Customer Success, you will lead, inspire and grow a world-class team of Customer Success Managers. You will drive customer outcomes, own renewal targets, and partner with Sales leaders to drive expansions. This role is perfect for someone who thrives in a fast-paced environment, who has a passion for building and scaling high-performing teams, who loves making customers successful, and who is driven by the desire to leave a lasting impact. What you'll be doing Recruiting, developing, and retaining a high-performing team of Customer Success Managers Empowering customers to achieve their goals through increased usage, engagement, adoption, and value realization Building trusted relationships with senior stakeholders across customers, serving as an executive sponsor and escalation point when needed Owning renewal targets and ensuring accurate and timely forecasting Collaborating with Sales leadership to drive expansion and growth Working with other Customer Success leaders to introduce innovative frameworks, proven playbooks, and best practices that accelerate customer success and growth Acting as the voice of the customer internally and partnering with Product teams to provide feedback, influence product enhancements, and ensure customer needs are met Proactively identifying risks and opportunities, building the business case for customer success investments. We'd love to hear from you if you have Proven experience recruiting and managing high-performing Customer Success teams in high-growth B2B SaaS environments Strong track record of owning and exceeding renewals and retention targets in enterprise and strategic account segments Deep experience working with large, complex organizations across multiple industries and relevant geographies Comfortable engaging with C-suite stakeholders and navigating enterprise relationships Expertise in data-driven customer success initiatives, risk management and forecasting Experience leveraging customer success platforms to drive CSM productivity A strong sense of ownership, with a passion for building and scaling the customer success function Native-level fluency in French and/or German We'd be particularly excited if You have experience with Video AI You have worked in commercial orgs implementing MEDDPICC & Command of the Message Frameworks, or other value-frameworks A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings Cycle to work scheme Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you require sponsorship to work at Synthesia? Please provide any details Do you require any reasonable adjustments for your interview with us? If you're comfortable to do so, please outline your salary expectations By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.
Jun 28, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Customer Success leader to spearhead DACH and Southern Europe, across enterprise and strategic accounts. Reporting directly to the SVP of Customer Success, you will lead, inspire and grow a world-class team of Customer Success Managers. You will drive customer outcomes, own renewal targets, and partner with Sales leaders to drive expansions. This role is perfect for someone who thrives in a fast-paced environment, who has a passion for building and scaling high-performing teams, who loves making customers successful, and who is driven by the desire to leave a lasting impact. What you'll be doing Recruiting, developing, and retaining a high-performing team of Customer Success Managers Empowering customers to achieve their goals through increased usage, engagement, adoption, and value realization Building trusted relationships with senior stakeholders across customers, serving as an executive sponsor and escalation point when needed Owning renewal targets and ensuring accurate and timely forecasting Collaborating with Sales leadership to drive expansion and growth Working with other Customer Success leaders to introduce innovative frameworks, proven playbooks, and best practices that accelerate customer success and growth Acting as the voice of the customer internally and partnering with Product teams to provide feedback, influence product enhancements, and ensure customer needs are met Proactively identifying risks and opportunities, building the business case for customer success investments. We'd love to hear from you if you have Proven experience recruiting and managing high-performing Customer Success teams in high-growth B2B SaaS environments Strong track record of owning and exceeding renewals and retention targets in enterprise and strategic account segments Deep experience working with large, complex organizations across multiple industries and relevant geographies Comfortable engaging with C-suite stakeholders and navigating enterprise relationships Expertise in data-driven customer success initiatives, risk management and forecasting Experience leveraging customer success platforms to drive CSM productivity A strong sense of ownership, with a passion for building and scaling the customer success function Native-level fluency in French and/or German We'd be particularly excited if You have experience with Video AI You have worked in commercial orgs implementing MEDDPICC & Command of the Message Frameworks, or other value-frameworks A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings Cycle to work scheme Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you require sponsorship to work at Synthesia? Please provide any details Do you require any reasonable adjustments for your interview with us? If you're comfortable to do so, please outline your salary expectations By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.
Senior Event Marketing Manager - Global Tech Event Series (12 month maternity) Job Sector Marketing / PR / Product Management Contract Type Contract Location London / Working from Home Up to £50k plus bonuses Job Reference MediaIQ-MX12mth-1039 Do you have extensive experience of running the visitor, partner and vendor acquisition for a large scale exhibition? Interested in a 12 month maternity cover contract where you will be in charge of the marketing for a global tech event series? Like the idea of working for a large scale, fast growing and highly innovative global events business? If yes, please read on The Company A large global exhibition and conference business with an innovative approach to growth and many leading global brands, seeks a Senior Event Marketing Manager. The Role of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors, Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your and the content team - for all channels including email, web, social and virtual events and write compelling copy Manage the social media accounts Lead campaign team meetings to ensure that are all teams are integrated in their approach and working together to deliver against the plans and objectives Create clear, compelling and succinct briefs for the campaign team Analyse data from communication channels to ensure that each channel is effective and where necessary make changes to campaign plans and channels Report on and analyse pre-reg data Manage the day to day marketing budget and be responsible for the budget tracker, ensuring this delivers the required commercial results and ROI. This includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and manage the partnership plan (including associations, professional bodies & media partners); acquire and manage the relationship with Tier 1 strategic partners, including media partners and key customers; work with team to enable them to acquire and manage Tier 2 partners; work with Campaigns and Client Delivery teams to ensure partnership contra requirements are fulfilled Work with digital marketing teams and Visitor Marketing team to ensure all plans translate into clear campaign and activity schedules, and meet required timelines, milestones and budgets; and that all elements of the plan are covered tactically, with someone accountable for delivering all aspects of the plan With Portfolio Director, provide aggregated reporting of event KPI performance vs. target, ensuring full ownership of monthly marketing KPIs, and weekly reporting. Skills and Experiences required for this Senior Event Marketing position Minimum five years' experience of creating highly effective tactical marketing plans. Strong experience of running the visitor, partner and vendor acquisition marketing programmes for a series of exhibitions. Experience growing and nurturing visitor/buyer communities. Experience in creating face-to-face and digital/online customer experiences. Practiced in managing and implementing all aspects of the marketing mix. Experience of developing customer insight and improving customer experience. Experience in stakeholder (internal and external) management. Experience in budget management, with an analytical, data-driven and highly structured approach to decision-making Results-focused, able to clearly demonstrate success via proven metrics. Proven relationship skills - able to build and develop working relationships across the business to facilitate the accomplishment of goals, leverage learning and share best practice. Proven track record in setting and hitting targets and KPIs with weekly reporting on performance updates. Ability to deliver presentations clearly, and succinctly convey information and ideas through a variety of media to individuals or groups within the team, in a manner that engages the audience and helps them understand and retain the message. Degree in business or marketing (desirable) If you tick the above boxes please apply and a consultant will be in touch should you make the shortlist.
Jun 28, 2025
Full time
Senior Event Marketing Manager - Global Tech Event Series (12 month maternity) Job Sector Marketing / PR / Product Management Contract Type Contract Location London / Working from Home Up to £50k plus bonuses Job Reference MediaIQ-MX12mth-1039 Do you have extensive experience of running the visitor, partner and vendor acquisition for a large scale exhibition? Interested in a 12 month maternity cover contract where you will be in charge of the marketing for a global tech event series? Like the idea of working for a large scale, fast growing and highly innovative global events business? If yes, please read on The Company A large global exhibition and conference business with an innovative approach to growth and many leading global brands, seeks a Senior Event Marketing Manager. The Role of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors, Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your and the content team - for all channels including email, web, social and virtual events and write compelling copy Manage the social media accounts Lead campaign team meetings to ensure that are all teams are integrated in their approach and working together to deliver against the plans and objectives Create clear, compelling and succinct briefs for the campaign team Analyse data from communication channels to ensure that each channel is effective and where necessary make changes to campaign plans and channels Report on and analyse pre-reg data Manage the day to day marketing budget and be responsible for the budget tracker, ensuring this delivers the required commercial results and ROI. This includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and manage the partnership plan (including associations, professional bodies & media partners); acquire and manage the relationship with Tier 1 strategic partners, including media partners and key customers; work with team to enable them to acquire and manage Tier 2 partners; work with Campaigns and Client Delivery teams to ensure partnership contra requirements are fulfilled Work with digital marketing teams and Visitor Marketing team to ensure all plans translate into clear campaign and activity schedules, and meet required timelines, milestones and budgets; and that all elements of the plan are covered tactically, with someone accountable for delivering all aspects of the plan With Portfolio Director, provide aggregated reporting of event KPI performance vs. target, ensuring full ownership of monthly marketing KPIs, and weekly reporting. Skills and Experiences required for this Senior Event Marketing position Minimum five years' experience of creating highly effective tactical marketing plans. Strong experience of running the visitor, partner and vendor acquisition marketing programmes for a series of exhibitions. Experience growing and nurturing visitor/buyer communities. Experience in creating face-to-face and digital/online customer experiences. Practiced in managing and implementing all aspects of the marketing mix. Experience of developing customer insight and improving customer experience. Experience in stakeholder (internal and external) management. Experience in budget management, with an analytical, data-driven and highly structured approach to decision-making Results-focused, able to clearly demonstrate success via proven metrics. Proven relationship skills - able to build and develop working relationships across the business to facilitate the accomplishment of goals, leverage learning and share best practice. Proven track record in setting and hitting targets and KPIs with weekly reporting on performance updates. Ability to deliver presentations clearly, and succinctly convey information and ideas through a variety of media to individuals or groups within the team, in a manner that engages the audience and helps them understand and retain the message. Degree in business or marketing (desirable) If you tick the above boxes please apply and a consultant will be in touch should you make the shortlist.
HR strategy and leadership: Develop and implement HR strategies that support the Group's vision, mission, and growth objectives. Partner with the Group's Board Members and Senior Management team, providing expert advice on people-related topics, ensuring alignment between people practices and business goals. Drive initiatives to enhance employee engagement, retention and productivity. Leader of the Commercial and Office Manager to ensure all HR administration tasks are executed accurately and timely. Talent acquisition and recruitment: Oversee and manage the recruitment process to attract top talent, ensuring a diverse and inclusive hiring strategy. Actively build a talent pipeline to ensure the business has contingency. Develop and maintain strong relationships with recruitment agencies and other talent networks. Ensure the agency is positioned as an employer of choice within the digital marketing industry. Employee engagement and culture: Foster a positive, inclusive, and high-performance culture that supports employee engagement and retention. Design and implement employee engagement programs, including recognition, feedback, and team-building initiatives. Act as a trusted advisor to employees and leadership on all matters related to company culture, employee relations, and well-being. Performance management and development: Lead the development of performance excellence to drive accountability, feedback, and employee development. Implement training and development initiatives to enhance the skills and capabilities of staff. Support line managers with succession planning and carrying out skills gap analysis. Promote a continuous learning environment and career progression opportunities for employees. Compensation and benefits: Oversee compensation and benefits schemes to ensure they are competitive, fair, and aligned with industry standards. Manage payroll, bonuses, and benefits administration in accordance with UK regulations. Conduct annual reviews of compensation packages to ensure market competitiveness. Compliance and best practice: Ensure that all HR practices and processes comply with UK employment law and relevant regulations. Stay updated on HR trends, best practices, and legal requirements, incorporating these into the agency's policies and procedures. Highlight potential risks with employment law updates and options to mitigate or minimise disruption to the business. Manage the employee lifecycle, including onboarding, disciplinary processes, and exits. HR systems and reporting: Oversee HR systems and technology to streamline processes and improve efficiency. Develop and maintain key HR metrics to monitor and report on key people data; performance, turnover, engagement, and other relevant data. Senior Management Team Responsibilities: Executing business strategy and operational decisions as directed by the Board. Ensure SMT priorities are aligned to overall board priorities. Nimbleness -quick thinking, agile and adaptable. Ability to adjust to changing/challenging circumstances. Challenge each others thinking. Peer review all recommendations before they are brought to the board for approval. Skills and Knowledge: Strong understanding of UK employment law and best practices. Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organisation. Experience in driving culture change and managing employee engagement initiatives. A strategic thinker who can align HR initiatives with the agency's long-term goals. High level of confidentiality, professionalism, and emotional intelligence. Strong organisational skills with the ability to manage multiple projects simultaneously. You will demonstrate our Company values in your day to day interactions with team members and clients. Interpersonal skills - Clear and effective communicator. Provide feedback. Ability to actively listen to team members building trust. Resolve conflicts.
Jun 28, 2025
Full time
HR strategy and leadership: Develop and implement HR strategies that support the Group's vision, mission, and growth objectives. Partner with the Group's Board Members and Senior Management team, providing expert advice on people-related topics, ensuring alignment between people practices and business goals. Drive initiatives to enhance employee engagement, retention and productivity. Leader of the Commercial and Office Manager to ensure all HR administration tasks are executed accurately and timely. Talent acquisition and recruitment: Oversee and manage the recruitment process to attract top talent, ensuring a diverse and inclusive hiring strategy. Actively build a talent pipeline to ensure the business has contingency. Develop and maintain strong relationships with recruitment agencies and other talent networks. Ensure the agency is positioned as an employer of choice within the digital marketing industry. Employee engagement and culture: Foster a positive, inclusive, and high-performance culture that supports employee engagement and retention. Design and implement employee engagement programs, including recognition, feedback, and team-building initiatives. Act as a trusted advisor to employees and leadership on all matters related to company culture, employee relations, and well-being. Performance management and development: Lead the development of performance excellence to drive accountability, feedback, and employee development. Implement training and development initiatives to enhance the skills and capabilities of staff. Support line managers with succession planning and carrying out skills gap analysis. Promote a continuous learning environment and career progression opportunities for employees. Compensation and benefits: Oversee compensation and benefits schemes to ensure they are competitive, fair, and aligned with industry standards. Manage payroll, bonuses, and benefits administration in accordance with UK regulations. Conduct annual reviews of compensation packages to ensure market competitiveness. Compliance and best practice: Ensure that all HR practices and processes comply with UK employment law and relevant regulations. Stay updated on HR trends, best practices, and legal requirements, incorporating these into the agency's policies and procedures. Highlight potential risks with employment law updates and options to mitigate or minimise disruption to the business. Manage the employee lifecycle, including onboarding, disciplinary processes, and exits. HR systems and reporting: Oversee HR systems and technology to streamline processes and improve efficiency. Develop and maintain key HR metrics to monitor and report on key people data; performance, turnover, engagement, and other relevant data. Senior Management Team Responsibilities: Executing business strategy and operational decisions as directed by the Board. Ensure SMT priorities are aligned to overall board priorities. Nimbleness -quick thinking, agile and adaptable. Ability to adjust to changing/challenging circumstances. Challenge each others thinking. Peer review all recommendations before they are brought to the board for approval. Skills and Knowledge: Strong understanding of UK employment law and best practices. Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organisation. Experience in driving culture change and managing employee engagement initiatives. A strategic thinker who can align HR initiatives with the agency's long-term goals. High level of confidentiality, professionalism, and emotional intelligence. Strong organisational skills with the ability to manage multiple projects simultaneously. You will demonstrate our Company values in your day to day interactions with team members and clients. Interpersonal skills - Clear and effective communicator. Provide feedback. Ability to actively listen to team members building trust. Resolve conflicts.
Are you a visionary leader with a passion for driving strategic growth and delivering exceptional consultancy services? We are seeking an experienced and dynamic Head of Advice and Consultancy to join our team. In this pivotal role, you will lead a talented group of professionals, providing expert guidance and innovative solutions to our diverse clientele. Your strategic insights and leadership will be instrumental in shaping the future of our consultancy services, ensuring we continue to exceed client expectations and achieve outstanding results. Head of Advice and Consultancy Grade: SMR B £65,106 - £80,241 pa The overall purpose of this role is to lead and develop the HR Advice and Consultancy team to provide high quality and consistent advice on the application of HR policy and procedures. To establish and maintain the Council's approach to resolution, ensuring assessment of all employment cases (grievance, bullying and harassment, conduct) to determine the appropriate route for resolution, including mediation. You will develop and maintain toolkits (e.g., guidance, flow charts, template letters) to enable managers to carry out their people management responsibilities and act as a key member of the HR&OD Leadership Team, driving cultural change and new ways of working and representing and promoting the reputation of the service within the Council. To be successful in this role you must have: Significant knowledge of key issues and developments relating to people management practice and employment law Knowledge of how to use and apply data and analytics in a strategic HR&OD context MCIPD, or equivalent Experience of business relationship management Extensive experience of advising managers on the application of people management policies and procedures within a large complex organisation Experience of leading change projects in large, diverse organisations Considerable experience of engaging and influencing others Experience of operating in a unionised environment and undertaking consultation and/or negotiation with trade union representatives Experience of managing staff and budget management Closing date: 6th January We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Jun 28, 2025
Full time
Are you a visionary leader with a passion for driving strategic growth and delivering exceptional consultancy services? We are seeking an experienced and dynamic Head of Advice and Consultancy to join our team. In this pivotal role, you will lead a talented group of professionals, providing expert guidance and innovative solutions to our diverse clientele. Your strategic insights and leadership will be instrumental in shaping the future of our consultancy services, ensuring we continue to exceed client expectations and achieve outstanding results. Head of Advice and Consultancy Grade: SMR B £65,106 - £80,241 pa The overall purpose of this role is to lead and develop the HR Advice and Consultancy team to provide high quality and consistent advice on the application of HR policy and procedures. To establish and maintain the Council's approach to resolution, ensuring assessment of all employment cases (grievance, bullying and harassment, conduct) to determine the appropriate route for resolution, including mediation. You will develop and maintain toolkits (e.g., guidance, flow charts, template letters) to enable managers to carry out their people management responsibilities and act as a key member of the HR&OD Leadership Team, driving cultural change and new ways of working and representing and promoting the reputation of the service within the Council. To be successful in this role you must have: Significant knowledge of key issues and developments relating to people management practice and employment law Knowledge of how to use and apply data and analytics in a strategic HR&OD context MCIPD, or equivalent Experience of business relationship management Extensive experience of advising managers on the application of people management policies and procedures within a large complex organisation Experience of leading change projects in large, diverse organisations Considerable experience of engaging and influencing others Experience of operating in a unionised environment and undertaking consultation and/or negotiation with trade union representatives Experience of managing staff and budget management Closing date: 6th January We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Development Manager: Research & Operations Role Summary The Development Department is responsible for generating over a third of the Wallace Collection's annual income through a variety of income streams including individual donors, trusts and foundations and corporate partners. This income enables the Collection to achieve its principal aims outlined in the Museum's strategy for : Making Culture Matter. The recently announced transformational masterplan will be a major focus for the Development Department in the years ahead and an opportunity to make a step-change in fundraising at the Wallace Collection. The Development Manager: Research and Operations is a new role that has been made possible thanks to a generous gift from the Kate and Marcus Agius Charitable Foundation. This position will play a critical role in delivering a step-change in fundraising at the Wallace Collection to support the ambitious plans. The successful candidate will ensure that robust fundraising and financial processes are in place across the Development team and partner with each income stream to support income growth. This will enable maximised focus on frontline fundraising across the team. The post holder will play a vital role in supporting the fundraising efforts of the Collection by delivering high-quality philanthropic research, including donor profiles and briefing documents. They will be instrumental in identifying, qualifying, and researching prospective donors to build a robust and strategic pipeline of support, with a particular emphasis on securing funding for the masterplan capital works. This role reports to the Head of Development and line manages the Development Assistant. Role Description Research and Pipeline Development Identify, qualify and research new prospective major donors, including current Benefactors, funders and corporate partners. Prepare tailored profiles and briefings for colleagues and stakeholders for meetings/visits assigned donors and prospects. Develop and implement improvements to the prospect logging and tracking system through the Dynamics CRM to support effective cultivation of prospects. Work with the Director of Development to develop and implement a refreshed due diligence process and undertake research as required for donor engagement reviews. CRM, Data and Insights Champion the use of Microsoft Dynamics across the Development team and lead on updates to the system, workflow and processes to support an insight-led approach to fundraising. Partner with each income stream to analyse the team's financials and metrics (e.g. website, campaign statistics), set and track KPI's and make recommendations for improvements to support further income growth. Regularly review cross-team processes and make recommendations that can maximise efficiency and ultimately deliver increased income. Support the relevant team members including the Development Assistant in creating and managing concise and accurate guest lists and profiles for Development events. Keep abreast of industry sector trends and benchmarking to support strategy development. Comprehensive Fundraising Campaign Support the Director of Development and Head of Development with the planning and implementation of the strategy and timeline for the comprehensive fundraising campaign. Develop a high value pipeline for individuals and trusts and foundations to support the Masterplan especially the capital works programme. Finance and Administration Support the Director of Development and Head of Development with annual budgeting and tracking of progress through the year; lead on monthly monitoring and reporting on monthly results. Oversee and support as needed the Development Assistant in their collecting and processing of department invoices and expenses, and monthly reconciliation financial processes. Ensure the highest standards of data capture in financial processes and record- keeping for major donors, benefactor and members in a way that is consistent with GDPR and other relevant legislation and best practice. Ensure donor's accreditation requirements are consistently recorded and fulfilled including supporting the Development Assistant in the annual updates to the donor boards. Line Management Lead, motivate and develop the Development Assistant, including: agreeing objectives, learning and development and performance appraisals. Other To support the work of the other members of the team, and to participate in any way that the Director of Development or Head of Development requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and events as required. Person Specification Essential An understanding of the different fundraising income streams. Experience of and/or interest in data analytics. Experience of and/or interest in philanthropic prospect research. Excellent communication skills, both verbal and written. Excellent attention to detail and strong organisational skills. Working knowledge of CRM databases (Microsoft Dynamics is an advantage). Ability to manage and prioritise a busy workload and to think proactively. Comfortable working with, interpreting and reporting on financial information. Demonstrable computer skills (familiarity with MS packages). Knowledge of fundraising compliance and best practice including GDPR, Fundraising standards, HMRC guidelines and Gift Aid. Friendly, flexible and sensitive attitude; enjoys working as part of a team. An understanding and appreciation for the arts. Desirable Experience of working in a similar role, preferably in the arts and heritage sector. Experience of working at an organisation undertaking a major fundraising campaign. Understanding of laws and regulations related to e-communications (PECR). Line management experience. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 20/07/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 29/07/2025 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Jun 28, 2025
Full time
Development Manager: Research & Operations Role Summary The Development Department is responsible for generating over a third of the Wallace Collection's annual income through a variety of income streams including individual donors, trusts and foundations and corporate partners. This income enables the Collection to achieve its principal aims outlined in the Museum's strategy for : Making Culture Matter. The recently announced transformational masterplan will be a major focus for the Development Department in the years ahead and an opportunity to make a step-change in fundraising at the Wallace Collection. The Development Manager: Research and Operations is a new role that has been made possible thanks to a generous gift from the Kate and Marcus Agius Charitable Foundation. This position will play a critical role in delivering a step-change in fundraising at the Wallace Collection to support the ambitious plans. The successful candidate will ensure that robust fundraising and financial processes are in place across the Development team and partner with each income stream to support income growth. This will enable maximised focus on frontline fundraising across the team. The post holder will play a vital role in supporting the fundraising efforts of the Collection by delivering high-quality philanthropic research, including donor profiles and briefing documents. They will be instrumental in identifying, qualifying, and researching prospective donors to build a robust and strategic pipeline of support, with a particular emphasis on securing funding for the masterplan capital works. This role reports to the Head of Development and line manages the Development Assistant. Role Description Research and Pipeline Development Identify, qualify and research new prospective major donors, including current Benefactors, funders and corporate partners. Prepare tailored profiles and briefings for colleagues and stakeholders for meetings/visits assigned donors and prospects. Develop and implement improvements to the prospect logging and tracking system through the Dynamics CRM to support effective cultivation of prospects. Work with the Director of Development to develop and implement a refreshed due diligence process and undertake research as required for donor engagement reviews. CRM, Data and Insights Champion the use of Microsoft Dynamics across the Development team and lead on updates to the system, workflow and processes to support an insight-led approach to fundraising. Partner with each income stream to analyse the team's financials and metrics (e.g. website, campaign statistics), set and track KPI's and make recommendations for improvements to support further income growth. Regularly review cross-team processes and make recommendations that can maximise efficiency and ultimately deliver increased income. Support the relevant team members including the Development Assistant in creating and managing concise and accurate guest lists and profiles for Development events. Keep abreast of industry sector trends and benchmarking to support strategy development. Comprehensive Fundraising Campaign Support the Director of Development and Head of Development with the planning and implementation of the strategy and timeline for the comprehensive fundraising campaign. Develop a high value pipeline for individuals and trusts and foundations to support the Masterplan especially the capital works programme. Finance and Administration Support the Director of Development and Head of Development with annual budgeting and tracking of progress through the year; lead on monthly monitoring and reporting on monthly results. Oversee and support as needed the Development Assistant in their collecting and processing of department invoices and expenses, and monthly reconciliation financial processes. Ensure the highest standards of data capture in financial processes and record- keeping for major donors, benefactor and members in a way that is consistent with GDPR and other relevant legislation and best practice. Ensure donor's accreditation requirements are consistently recorded and fulfilled including supporting the Development Assistant in the annual updates to the donor boards. Line Management Lead, motivate and develop the Development Assistant, including: agreeing objectives, learning and development and performance appraisals. Other To support the work of the other members of the team, and to participate in any way that the Director of Development or Head of Development requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and events as required. Person Specification Essential An understanding of the different fundraising income streams. Experience of and/or interest in data analytics. Experience of and/or interest in philanthropic prospect research. Excellent communication skills, both verbal and written. Excellent attention to detail and strong organisational skills. Working knowledge of CRM databases (Microsoft Dynamics is an advantage). Ability to manage and prioritise a busy workload and to think proactively. Comfortable working with, interpreting and reporting on financial information. Demonstrable computer skills (familiarity with MS packages). Knowledge of fundraising compliance and best practice including GDPR, Fundraising standards, HMRC guidelines and Gift Aid. Friendly, flexible and sensitive attitude; enjoys working as part of a team. An understanding and appreciation for the arts. Desirable Experience of working in a similar role, preferably in the arts and heritage sector. Experience of working at an organisation undertaking a major fundraising campaign. Understanding of laws and regulations related to e-communications (PECR). Line management experience. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 20/07/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 29/07/2025 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Senior Associate, Operations and Change Reporting Business Support London, England Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role Our London-based team is seeking a Senior Associate to own data reporting and presentation for our Operations team; formally, the Senior Change Management Associate. This individual will be responsible for identifying and driving operational efficiency gains, supporting strategic and regulatory projects through specialist knowledge, and delivering Target Operating Model (TOM) designs, enhancement and implementation. This role combines skills in written communication and presentation with technical data analysis to develop and deliver critical and automated reporting needs across the EMEA & APAC Operations team that will help drive efficiency, identify potential operational improvements, and support management decision-making. This role also includes a high level of project management to successfully deliver complex projects with Operations and/or Regulatory impact. This will be coupled with strong leadership, communication and influencing skills in order to directly liaise with senior management and a broad range of stakeholders and business partners across the firm. How You'll Help Take Us There Support delivery of the Operations Automation and Transformation Programme and Regulatory-driven change initiatives, helping to ensure that all impacts have been factored into the plan and any areas of concern / exposure are escalated through the Head of Operations Change Management and appropriate management forums (SteerCos, etc.) Use a variety of data sources to collate, prepare and format operational statistics and KPIs into clear and engaging reports suitable for a range of senior and front-line stakeholders Create and maintain high-quality management presentations and updates on key projects and initiatives Create and maintain operational knowledgebases such as wikis, internal websites and process documentation Set-up and maintain tools and platforms to automate the creation of reports and dashboards, etc. where possible Support the technical implementation of strategic automation of daily data processing and manual operational processes, including migration from legacy end-user tools such as Excel Work closely with a range of Operations and Technology stakeholders to gather requirements and implement quality presentations, accurate reports and reliable, strategic reporting solutions What We're Looking For 5+ years in the Financial Services industry; experience from a regulatory reporting, operations or controls environment a plus Extensive experience creating/collating executive presentations and sharing updates on their progress Extensive experience in creating detailed and summarised reports of operational data, including graphs and visualisations to highlight trends and outliers, etc. Advanced skills using Tableau to create/configure reports Advanced SQL/database skills in Oracle, Python and SQL Server RDMS systems Experience with AWS data tools and querying Exposure to automation tools and platforms a plus Set-up of internal wiki pages (e.g. Confluence), preferred Experience within Change Management, beneficial Strong spoken and written communications, tailored to a wide range of audiences Excellent analytical skills and critical thinking abilities Self-motivated and focused on delivery Highly organised and able to thrive in a dynamic environment Team player who enjoys collaborating with others Multitasking and priority management essential with ability to manage demanding stakeholders What You Can Expect from Us Central Location: based at our city offices near St Paul's Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. v Privacy Preference Center Always Active
Jun 28, 2025
Full time
Senior Associate, Operations and Change Reporting Business Support London, England Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role Our London-based team is seeking a Senior Associate to own data reporting and presentation for our Operations team; formally, the Senior Change Management Associate. This individual will be responsible for identifying and driving operational efficiency gains, supporting strategic and regulatory projects through specialist knowledge, and delivering Target Operating Model (TOM) designs, enhancement and implementation. This role combines skills in written communication and presentation with technical data analysis to develop and deliver critical and automated reporting needs across the EMEA & APAC Operations team that will help drive efficiency, identify potential operational improvements, and support management decision-making. This role also includes a high level of project management to successfully deliver complex projects with Operations and/or Regulatory impact. This will be coupled with strong leadership, communication and influencing skills in order to directly liaise with senior management and a broad range of stakeholders and business partners across the firm. How You'll Help Take Us There Support delivery of the Operations Automation and Transformation Programme and Regulatory-driven change initiatives, helping to ensure that all impacts have been factored into the plan and any areas of concern / exposure are escalated through the Head of Operations Change Management and appropriate management forums (SteerCos, etc.) Use a variety of data sources to collate, prepare and format operational statistics and KPIs into clear and engaging reports suitable for a range of senior and front-line stakeholders Create and maintain high-quality management presentations and updates on key projects and initiatives Create and maintain operational knowledgebases such as wikis, internal websites and process documentation Set-up and maintain tools and platforms to automate the creation of reports and dashboards, etc. where possible Support the technical implementation of strategic automation of daily data processing and manual operational processes, including migration from legacy end-user tools such as Excel Work closely with a range of Operations and Technology stakeholders to gather requirements and implement quality presentations, accurate reports and reliable, strategic reporting solutions What We're Looking For 5+ years in the Financial Services industry; experience from a regulatory reporting, operations or controls environment a plus Extensive experience creating/collating executive presentations and sharing updates on their progress Extensive experience in creating detailed and summarised reports of operational data, including graphs and visualisations to highlight trends and outliers, etc. Advanced skills using Tableau to create/configure reports Advanced SQL/database skills in Oracle, Python and SQL Server RDMS systems Experience with AWS data tools and querying Exposure to automation tools and platforms a plus Set-up of internal wiki pages (e.g. Confluence), preferred Experience within Change Management, beneficial Strong spoken and written communications, tailored to a wide range of audiences Excellent analytical skills and critical thinking abilities Self-motivated and focused on delivery Highly organised and able to thrive in a dynamic environment Team player who enjoys collaborating with others Multitasking and priority management essential with ability to manage demanding stakeholders What You Can Expect from Us Central Location: based at our city offices near St Paul's Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. v Privacy Preference Center Always Active
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Director to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers' needs to identify new business opportunities and inform growth strategies. • Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making. • Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales. • Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance. • Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement. • Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness. • Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. • Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively. • Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations. • Support the Services Manager in designing educational and engaging customer experiences that drive service targets. • Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance. • Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising. • Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers. • Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement. Team Development & Management • Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs. • Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment • Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 28, 2025
Full time
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Director to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers' needs to identify new business opportunities and inform growth strategies. • Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making. • Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales. • Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance. • Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement. • Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness. • Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. • Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively. • Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations. • Support the Services Manager in designing educational and engaging customer experiences that drive service targets. • Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance. • Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising. • Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers. • Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement. Team Development & Management • Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs. • Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment • Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
