Are you an experienced 2nd, or 3rd Line Technical Support Engineer, or Consultant who just might be looking for more variety, and wonderful work / life balance? Perhaps you have 5 to 10 years of relevant Managed Service Provider experience, and if you remain passionate about what you do (provided that you possess exquisite verbal and written English skills) . We NEED to be talking! How would you benefit from working in a positive, and collaborative environment, in a company where your skills are rewarded and where the management team value your professional development as highly as you do? How would you like to be progressing your career, working for one of THE most highly recognised Microsoft Certified partners in the UK? Where is this remarkable company? It s based in South London, with easy, direct transport links to the heart of London. Working a 40-hour week Monday to Friday covering an 8am to 6pm service delivery (company will consider some flexibility on this). Possibility of Hybrid working after qualifying period They are seeking to recruit an experienced 2nd Line Support Technician, or a 3rd Line Consultant (or perhaps BOTH) who can deliver robust solutions across a spectrum of Microsoft applications and platforms. WHY are they such an exciting company to work for? They regularly work with BETA software, both inhouse and on client premises, PLUS they are always proactively testing new technologies and products on behalf of their clients. Most of their exciting clients want to stay ahead of the competition and command the most up to date technology and most efficient operating systems. Which is why this incredible family run business continues to expand and grow! What technical skills and qualities do you need? A highly technically minded person who is passionate about Tech A strong commercial customer focus (Yes! You will also have to LIKE people)! Windows Server Windows Active Directory Microsoft Azure / 0365 Microsoft Exchange (On premise troubleshooting experience, ideally) TCP/IP Networking Experience in supporting multi sited Network environments VoIP telephone systems Experience of working with distributed networking systems Oh and maybe you might have tinkered around with MAC OSX a little? If you are simply looking for a job perhaps apply for something else. On the other hand, if you love working with tech (and people) and you are looking for an exciting, rewarding, and progressive career opportunity, contact Bright Side Recruitment Ltd for more information.
Jul 30, 2025
Full time
Are you an experienced 2nd, or 3rd Line Technical Support Engineer, or Consultant who just might be looking for more variety, and wonderful work / life balance? Perhaps you have 5 to 10 years of relevant Managed Service Provider experience, and if you remain passionate about what you do (provided that you possess exquisite verbal and written English skills) . We NEED to be talking! How would you benefit from working in a positive, and collaborative environment, in a company where your skills are rewarded and where the management team value your professional development as highly as you do? How would you like to be progressing your career, working for one of THE most highly recognised Microsoft Certified partners in the UK? Where is this remarkable company? It s based in South London, with easy, direct transport links to the heart of London. Working a 40-hour week Monday to Friday covering an 8am to 6pm service delivery (company will consider some flexibility on this). Possibility of Hybrid working after qualifying period They are seeking to recruit an experienced 2nd Line Support Technician, or a 3rd Line Consultant (or perhaps BOTH) who can deliver robust solutions across a spectrum of Microsoft applications and platforms. WHY are they such an exciting company to work for? They regularly work with BETA software, both inhouse and on client premises, PLUS they are always proactively testing new technologies and products on behalf of their clients. Most of their exciting clients want to stay ahead of the competition and command the most up to date technology and most efficient operating systems. Which is why this incredible family run business continues to expand and grow! What technical skills and qualities do you need? A highly technically minded person who is passionate about Tech A strong commercial customer focus (Yes! You will also have to LIKE people)! Windows Server Windows Active Directory Microsoft Azure / 0365 Microsoft Exchange (On premise troubleshooting experience, ideally) TCP/IP Networking Experience in supporting multi sited Network environments VoIP telephone systems Experience of working with distributed networking systems Oh and maybe you might have tinkered around with MAC OSX a little? If you are simply looking for a job perhaps apply for something else. On the other hand, if you love working with tech (and people) and you are looking for an exciting, rewarding, and progressive career opportunity, contact Bright Side Recruitment Ltd for more information.
Network Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Car Allowance + Private Healthcare + Pension + Progression + Gym Membership + Full Training London We are seeking a skilled and motivated Network Engineer to play a key role in supporting and evolving our internal and customer-facing network infrastructure. This is an opportunity to contribute to a dynamic engineering environment where reliability, security, and performance are essential. With a strong track record in delivering secure communications, the organisation supports a wide range of customers across sectors such as government, defence, maritime, and enterprise. The networks underpinning these services are critical to daily operations, and this role plays a key part in maintaining their stability, performance, and security. As a Network Engineer, you'll be responsible for the full lifecycle of network delivery - from initial configuration and deployment to ongoing optimisation and support. Working alongside internal specialists and technical teams, you'll troubleshoot complex issues, apply best practices in secure network design, and help ensure high levels of system availability and performance. We value engineers who are hands-on, detail-oriented, and comfortable working with a range of technologies and protocols across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to maintain secure, resilient infrastructure The person: Experience supporting and maintaining secure networks Hands-on knowledge of Fortinet (FortiGate, FortiManager, FortiAnalyzer) and Cisco (routers, switches, IOS-XE) Comfortable with VPNs, IPSEC, BGP, OSPF, VOIP QoS, and Linux systems Eligible for SC Clearance Reference Number: BBBH - (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Jul 30, 2025
Full time
Network Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Car Allowance + Private Healthcare + Pension + Progression + Gym Membership + Full Training London We are seeking a skilled and motivated Network Engineer to play a key role in supporting and evolving our internal and customer-facing network infrastructure. This is an opportunity to contribute to a dynamic engineering environment where reliability, security, and performance are essential. With a strong track record in delivering secure communications, the organisation supports a wide range of customers across sectors such as government, defence, maritime, and enterprise. The networks underpinning these services are critical to daily operations, and this role plays a key part in maintaining their stability, performance, and security. As a Network Engineer, you'll be responsible for the full lifecycle of network delivery - from initial configuration and deployment to ongoing optimisation and support. Working alongside internal specialists and technical teams, you'll troubleshoot complex issues, apply best practices in secure network design, and help ensure high levels of system availability and performance. We value engineers who are hands-on, detail-oriented, and comfortable working with a range of technologies and protocols across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to maintain secure, resilient infrastructure The person: Experience supporting and maintaining secure networks Hands-on knowledge of Fortinet (FortiGate, FortiManager, FortiAnalyzer) and Cisco (routers, switches, IOS-XE) Comfortable with VPNs, IPSEC, BGP, OSPF, VOIP QoS, and Linux systems Eligible for SC Clearance Reference Number: BBBH - (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Company Overview: This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customer service, and they are now seeking talented professionals to join their close-knit and dynamic team. Role Overview: This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to final implementation and handoff. The ideal candidate will be a proactive, skilled engineer with a 'can do attitude, capable of delivering well-planned, professional installations and support services across a wide range of technologies. The client will be interested in a Support Engineer who is would be interested in moving into a more hands on role. Key Responsibilities: Deliver efficient and high-quality on-site service and support Install IT and telecoms solutions Onboard clients into managed support services Provide remote and on-site technical support Plan and manage installation projects Identify and drive new sales opportunities from technical operations Essential Skills & Qualifications: Advanced configuration of routers, switches, and firewalls Installation and support of IT hardware and services Experience with virtual environments and disaster recovery Familiarity with Microsoft Azure and virtualised cloud environments Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred) Design and deployment of cloud telephony solutions Understanding of SIP and broadband technologies Installation of LAN infrastructure (including testing and design) Experience using CRM/ticketing systems Full UK driving license Strong written and verbal communication skills Professional, organised, and reliable work ethic Ability to build rapport with clients, colleagues, and suppliers Do not need experience with all of the above Preferred Qualifications: Microsoft cloud certifications/experience Windows Server (Apply online only) experience/certification Experience with Microsoft Defender or equivalent security solutions Networking certifications (CCNA, FortiGate, Netgear) Experience with VMWare and Hyper-V Router configuration (Draytek preferred) Firewall configuration (FortiGate preferred) Experience with anti-virus/anti-spam deployment including DNS changes VOIP telephony experience Project management experience or certification
Jul 29, 2025
Full time
Company Overview: This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customer service, and they are now seeking talented professionals to join their close-knit and dynamic team. Role Overview: This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to final implementation and handoff. The ideal candidate will be a proactive, skilled engineer with a 'can do attitude, capable of delivering well-planned, professional installations and support services across a wide range of technologies. The client will be interested in a Support Engineer who is would be interested in moving into a more hands on role. Key Responsibilities: Deliver efficient and high-quality on-site service and support Install IT and telecoms solutions Onboard clients into managed support services Provide remote and on-site technical support Plan and manage installation projects Identify and drive new sales opportunities from technical operations Essential Skills & Qualifications: Advanced configuration of routers, switches, and firewalls Installation and support of IT hardware and services Experience with virtual environments and disaster recovery Familiarity with Microsoft Azure and virtualised cloud environments Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred) Design and deployment of cloud telephony solutions Understanding of SIP and broadband technologies Installation of LAN infrastructure (including testing and design) Experience using CRM/ticketing systems Full UK driving license Strong written and verbal communication skills Professional, organised, and reliable work ethic Ability to build rapport with clients, colleagues, and suppliers Do not need experience with all of the above Preferred Qualifications: Microsoft cloud certifications/experience Windows Server (Apply online only) experience/certification Experience with Microsoft Defender or equivalent security solutions Networking certifications (CCNA, FortiGate, Netgear) Experience with VMWare and Hyper-V Router configuration (Draytek preferred) Firewall configuration (FortiGate preferred) Experience with anti-virus/anti-spam deployment including DNS changes VOIP telephony experience Project management experience or certification
Telecom Operations Engineer, Amazon Connect Job ID: Amazon Data Services Ireland Limited As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community." We are seeking Support Engineers who are experts in SIP/VoIP to join our Dublin team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. About the team AWS Solutions As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. BASIC QUALIFICATIONS • 3 years of network and operating system support experience • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience • 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services PREFERRED QUALIFICATIONS • Experience troubleshooting telephony systems • Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER • Operational experience in a 24/7 production environment • Experience working as part of a global team Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 23, 2025 (Updated 25 days ago) Posted: February 12, 2025 (Updated 26 days ago) Posted: November 13, 2024 (Updated 26 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 29, 2025
Full time
Telecom Operations Engineer, Amazon Connect Job ID: Amazon Data Services Ireland Limited As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community." We are seeking Support Engineers who are experts in SIP/VoIP to join our Dublin team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. About the team AWS Solutions As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. BASIC QUALIFICATIONS • 3 years of network and operating system support experience • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience • 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services PREFERRED QUALIFICATIONS • Experience troubleshooting telephony systems • Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER • Operational experience in a 24/7 production environment • Experience working as part of a global team Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 23, 2025 (Updated 25 days ago) Posted: February 12, 2025 (Updated 26 days ago) Posted: November 13, 2024 (Updated 26 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Third Line Technician Annual Salary: Up to 37,000, dependent on experience Location: Hampshire Job Type: Full-time - hybrid Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of IT infrastructure by resolving complex technical issues escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments. Support applications written in Node.js and manage FreeSwitch systems. Apply over-the-air firmware updates and monitor system performance. SIP, VoIP & Network Management: Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE. Configure SIP trunks and resolve complex call routing and quality issues. Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS. Knowledge Sharing & Documentation: Mentor junior technicians and contribute to internal training. Create and maintain detailed documentation and system diagrams. Vendor & Supplier Liaison: Collaborate with third-party vendors to resolve technical issues. Assist in managing SLAs and ensuring service quality. Required Skills & Qualifications: Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting. Strong knowledge of Linux and Windows systems, and experience with FreeSwitch. Experience with AWS infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications such as Microsoft Certified: Azure Administrator, or equivalent. Benefits: 161 hours holiday rising to 175 hours with length of service plus Bank Holidays. Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more. 24/7 employee assistance programme with an easily accessible app. Family and friends' discounts on our services & products. Cycle to work incentive. Pension Scheme, up to 4% Company matched. Free on-site parking. If you are interested in this position please apply online or for more information please contact me on
Jul 29, 2025
Full time
Third Line Technician Annual Salary: Up to 37,000, dependent on experience Location: Hampshire Job Type: Full-time - hybrid Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of IT infrastructure by resolving complex technical issues escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments. Support applications written in Node.js and manage FreeSwitch systems. Apply over-the-air firmware updates and monitor system performance. SIP, VoIP & Network Management: Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE. Configure SIP trunks and resolve complex call routing and quality issues. Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS. Knowledge Sharing & Documentation: Mentor junior technicians and contribute to internal training. Create and maintain detailed documentation and system diagrams. Vendor & Supplier Liaison: Collaborate with third-party vendors to resolve technical issues. Assist in managing SLAs and ensuring service quality. Required Skills & Qualifications: Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting. Strong knowledge of Linux and Windows systems, and experience with FreeSwitch. Experience with AWS infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications such as Microsoft Certified: Azure Administrator, or equivalent. Benefits: 161 hours holiday rising to 175 hours with length of service plus Bank Holidays. Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more. 24/7 employee assistance programme with an easily accessible app. Family and friends' discounts on our services & products. Cycle to work incentive. Pension Scheme, up to 4% Company matched. Free on-site parking. If you are interested in this position please apply online or for more information please contact me on
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities - Build knowledge and understanding of the WFM tools and solutions provided to stakeholders - Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. - Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan - Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents - Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures - Create a mechanism to gather feedback during the project lifecycle - Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams - Assist customer teams in change management strategies to ensure successful change management process implementation - Provide on-call support which will require some nights and weekends. - Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS - 3+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in requirement gathering and ability to write clear and detailed requirement document - Exceptional organizational skills and influencing and leadership skills - 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and written communication skills are required in order to provide appropriate customer support and interaction - Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. - Speaking-listening-writing skills, attention to details, proactive self-starter - Proven ability to work in a dynamic, ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 28, 2025
Full time
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities - Build knowledge and understanding of the WFM tools and solutions provided to stakeholders - Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. - Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan - Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents - Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures - Create a mechanism to gather feedback during the project lifecycle - Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams - Assist customer teams in change management strategies to ensure successful change management process implementation - Provide on-call support which will require some nights and weekends. - Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS - 3+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in requirement gathering and ability to write clear and detailed requirement document - Exceptional organizational skills and influencing and leadership skills - 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and written communication skills are required in order to provide appropriate customer support and interaction - Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. - Speaking-listening-writing skills, attention to details, proactive self-starter - Proven ability to work in a dynamic, ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Feeling Underutilised? Ready to Step Up? Head of IT - Infrastructure Systems Technical Leadership Systems & Operations Change & Transitions West Midlands HQ Hybrid Working Regular UK Travel (Fully Expensed) £50,000 - £70,000 DOE + Excellent Benefits Seeking your next big move? Enthusiasm pushing you forward? Is a hands-on Head of IT role your next career milestone? This is your opportunity to lead, shape, and elevate IT across a UK-wide business. The Role: A unique opportunity for a hands-on, technically strong IT professional to step into a Head of IT position within a well-established UK group specialising in engineering, production, and manufacturing. You'll be the go-to expert for all things IT- Leading infrastructure, systems, and operations across the UK, while driving performance, change, transformation, resilience, and future growth. This role requires the functional and softer skills Your Toolkit: Microsoft Cloud, O365, Active Directory, Azure AD Cyber Security, GDPR, MFA, IAM Windows 10/11, Windows Server Genealogy Virtualisation, LAN/WAN Networking, VoIP Desktop, Software & Hardware Support What You'll Do: Lead and improving a UK-wide Microsoft Cloud & O365 infrastructure Manage 3rd party vendors and SLA's to drive service excellence Deliver strategic IT projects to enhance capacity and performance Ensure GDPR compliance and cybersecurity resilience Act as the technical authority at 3rd/4th line level Drive transitions, integrations, and change initiatives Who You Are: A technical all-rounder with 3rd/4th line engineering experience A natural leader with a consultative, forward-thinking mindset Experienced in vendor management and project delivery Passionate about IT performance, security, and innovation Ready to Lead? This is your chance to step up and shape the IT future of a growing UK enterprise. Call Experis IT on or apply today to take the next step in your IT leadership journey.
Jul 28, 2025
Full time
Feeling Underutilised? Ready to Step Up? Head of IT - Infrastructure Systems Technical Leadership Systems & Operations Change & Transitions West Midlands HQ Hybrid Working Regular UK Travel (Fully Expensed) £50,000 - £70,000 DOE + Excellent Benefits Seeking your next big move? Enthusiasm pushing you forward? Is a hands-on Head of IT role your next career milestone? This is your opportunity to lead, shape, and elevate IT across a UK-wide business. The Role: A unique opportunity for a hands-on, technically strong IT professional to step into a Head of IT position within a well-established UK group specialising in engineering, production, and manufacturing. You'll be the go-to expert for all things IT- Leading infrastructure, systems, and operations across the UK, while driving performance, change, transformation, resilience, and future growth. This role requires the functional and softer skills Your Toolkit: Microsoft Cloud, O365, Active Directory, Azure AD Cyber Security, GDPR, MFA, IAM Windows 10/11, Windows Server Genealogy Virtualisation, LAN/WAN Networking, VoIP Desktop, Software & Hardware Support What You'll Do: Lead and improving a UK-wide Microsoft Cloud & O365 infrastructure Manage 3rd party vendors and SLA's to drive service excellence Deliver strategic IT projects to enhance capacity and performance Ensure GDPR compliance and cybersecurity resilience Act as the technical authority at 3rd/4th line level Drive transitions, integrations, and change initiatives Who You Are: A technical all-rounder with 3rd/4th line engineering experience A natural leader with a consultative, forward-thinking mindset Experienced in vendor management and project delivery Passionate about IT performance, security, and innovation Ready to Lead? This is your chance to step up and shape the IT future of a growing UK enterprise. Call Experis IT on or apply today to take the next step in your IT leadership journey.
Senior Digital Workplace Engineer Opportunity: Permanent position Hybrid: 3-day onsite per week Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all users across our organization. You'll be responsible for managing core IT infrastructure, including Windows 11 systems, Virtual Desktop, EUC, Infrastructure (VDI), Azure services, and Microsoft 365 platforms. The ideal candidate will have strong expertise in Entra ID, Intune, Citrix XenApp and XenDesktop, and other enterprise mobility management technologies, with a DevSecOps mindset and automation skills. Key Responsibilities: Design, build, and maintain Windows 11 standard operating system builds, ensuring they meet security standards and are properly patched Manage and optimize Virtual Desktop Infrastructure (VDI) environments to deliver reliable remote access solutions Configure and maintain Entra ID (Azure Active Directory) for identity and access management across the organization Deploy and manage Microsoft Intune for device management, application deployment, and security policy enforcement Implement conditional access policies, group policies, and user profile management solutions Support Azure and Microsoft 365 services integration with on-premise systems Manage application packaging, virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice solutions and repeatable processes Collaborate with security, operations, and vendor teams to maintain current technology standards Provide technical consultancy and knowledge transfer to project and operational teams Qualifications and Requirements: More than 5 years of experience in Core Infrastructure design (HLD), MUST be in financial services, exchange, or a similar regulated high-performance environment Proven track record working in architecture roles within ITIL-governed environments Strong hands-on experience with Windows 11, Entra ID, Active Directory, VDI, EUC, Microsoft 365 suites, and Intune Expertise in VDI technologies and virtual desktop management Knowledge of Microsoft 365, single sign-on (SSO), identity providers, and PKI systems PowerShell scripting skills and automation experience with Infrastructure as Code (IaC) Experience with SCCM, Citrix XenApp/XenDesktop, Azure Virtual Desktop Knowledge of Linux, OpenShift Container Platform, and Unix systems Understanding of network infrastructure (LAN/WAN, routers, switches, firewalls) Familiarity with database systems, storage solutions, and voice services, including VoIP To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Jul 26, 2025
Full time
Senior Digital Workplace Engineer Opportunity: Permanent position Hybrid: 3-day onsite per week Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all users across our organization. You'll be responsible for managing core IT infrastructure, including Windows 11 systems, Virtual Desktop, EUC, Infrastructure (VDI), Azure services, and Microsoft 365 platforms. The ideal candidate will have strong expertise in Entra ID, Intune, Citrix XenApp and XenDesktop, and other enterprise mobility management technologies, with a DevSecOps mindset and automation skills. Key Responsibilities: Design, build, and maintain Windows 11 standard operating system builds, ensuring they meet security standards and are properly patched Manage and optimize Virtual Desktop Infrastructure (VDI) environments to deliver reliable remote access solutions Configure and maintain Entra ID (Azure Active Directory) for identity and access management across the organization Deploy and manage Microsoft Intune for device management, application deployment, and security policy enforcement Implement conditional access policies, group policies, and user profile management solutions Support Azure and Microsoft 365 services integration with on-premise systems Manage application packaging, virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice solutions and repeatable processes Collaborate with security, operations, and vendor teams to maintain current technology standards Provide technical consultancy and knowledge transfer to project and operational teams Qualifications and Requirements: More than 5 years of experience in Core Infrastructure design (HLD), MUST be in financial services, exchange, or a similar regulated high-performance environment Proven track record working in architecture roles within ITIL-governed environments Strong hands-on experience with Windows 11, Entra ID, Active Directory, VDI, EUC, Microsoft 365 suites, and Intune Expertise in VDI technologies and virtual desktop management Knowledge of Microsoft 365, single sign-on (SSO), identity providers, and PKI systems PowerShell scripting skills and automation experience with Infrastructure as Code (IaC) Experience with SCCM, Citrix XenApp/XenDesktop, Azure Virtual Desktop Knowledge of Linux, OpenShift Container Platform, and Unix systems Understanding of network infrastructure (LAN/WAN, routers, switches, firewalls) Familiarity with database systems, storage solutions, and voice services, including VoIP To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Role overview: Working for a global System Integrator (SI), reporting into the enterprise organisations' project manager, this role will support design and implementation of an enterprise network monitoring solution for Process Control Networks. The Security Solution Architect will have responsibility for the solution architecture (both functional and technical). He/She will also be accountable for all the process related aspects of architecture, which include formal engagement with the project manager, project lead architect, and the project team members, adoption-of and compliance-with the Architecture Common Process (Architecture Quality Plans, Design Reviews, etc.) and the delivery of all the required architecture artefacts. Essential Job Functions: Responsible for the high and low level architecture design and implementation. Responsible for the creation of the architecture quality plan which defines the content, scope and objectives of the architecture activities for the project. Creates all conceptual, logical, and physical architecture deliverables documented and agreed to in the architecture quality plan. Produce and maintain all architecture artefacts including vision, principles, constraints, standards, high and low level design etc. Ensure that organisational standards, security solutions/methods and architectures are followed to mitigate security risks. Ensure that proposed high level and low level designs adequately mitigate identified information risks. Create technical implementation plans needed to install security solutions in process control environments. Act as a point of contact for any technical issues within the project. Interface with architecture, network, operations and business stakeholders to ensure that proposed designs address organisational needs. Build effective partnerships with vendors, peer architects, DS&R teams and Operational Service lines. Work with the technical engineers during the full implementation lifecycle and help validate and install the solution. Main Tasks & Responsibilities: Pre-Deployment: Participate in Site Engagement call to gather inputs to technical questionnaire Request & gather physical & local Network Diagrams Request physical details of cabinets, rack locations, buildings, power, etc. Draft Low Level Design Document (LLD) Review Draft LLD with site Update & Issue LLD for internal review and sign off Draft and complete Site Implementation Plan (SIP) Provide FWRC input to Deployment Managers Participate and conduct LLD Peer Reviews Participate and conduct Implementation Plan Peer Reviews Deployment (in conjunction with Site): Provide technical support during implementation. Post Deployment: Ensure that LLD design and drawing is up to date with all site details, drawings, and site specific information Post all FWRC forms, LLD, SIP and site documentation on site SharePoint folder Pre-requisites: Knowledge and experience with industrial control systems and networks. In depth knowledge of networking devices such as Firewalls, Proxy servers, Routers, Switches, TAPs etc. In depth knowledge of networking protocols HTTP, VOIP, TCP/IP, NAT'ing etc. Good understanding of network cabling e.g. copper, fiber and their characteristics. Hold CCNA, CCNP, CCIE or similar Network/Security certification. Strong understanding of TCP/IP, OSI and Purdue Reference Model concepts. Hands-on experience with network devices (switches, routers, firewalls, ect.) in a process control environment. Excellent troubleshooting skills across IT and process control network disciplines. Excellent communication and influencing skills. Ability to analyse complex technical issues and provide options to overcome challenges. Must be a self-starter with the ability and drive to own and deliver a project work package within minimum guidance and support. Desirables: PCN Monitoring Experience CISSP, GICSP, ect TOGAF certification preferred Good working knowledge of ITIL principles. Must have minimum of 6 years' experience working for a global fortune 100 company within network or solutions delivery team. Must have a full appreciation and/or worked within a global operation's team. Further info: Competitive Basic / day rate London To apply: Please either register your CV and complete the information fields requested or send your CV to referencing LCL111 and your current salary
Jul 24, 2025
Full time
Role overview: Working for a global System Integrator (SI), reporting into the enterprise organisations' project manager, this role will support design and implementation of an enterprise network monitoring solution for Process Control Networks. The Security Solution Architect will have responsibility for the solution architecture (both functional and technical). He/She will also be accountable for all the process related aspects of architecture, which include formal engagement with the project manager, project lead architect, and the project team members, adoption-of and compliance-with the Architecture Common Process (Architecture Quality Plans, Design Reviews, etc.) and the delivery of all the required architecture artefacts. Essential Job Functions: Responsible for the high and low level architecture design and implementation. Responsible for the creation of the architecture quality plan which defines the content, scope and objectives of the architecture activities for the project. Creates all conceptual, logical, and physical architecture deliverables documented and agreed to in the architecture quality plan. Produce and maintain all architecture artefacts including vision, principles, constraints, standards, high and low level design etc. Ensure that organisational standards, security solutions/methods and architectures are followed to mitigate security risks. Ensure that proposed high level and low level designs adequately mitigate identified information risks. Create technical implementation plans needed to install security solutions in process control environments. Act as a point of contact for any technical issues within the project. Interface with architecture, network, operations and business stakeholders to ensure that proposed designs address organisational needs. Build effective partnerships with vendors, peer architects, DS&R teams and Operational Service lines. Work with the technical engineers during the full implementation lifecycle and help validate and install the solution. Main Tasks & Responsibilities: Pre-Deployment: Participate in Site Engagement call to gather inputs to technical questionnaire Request & gather physical & local Network Diagrams Request physical details of cabinets, rack locations, buildings, power, etc. Draft Low Level Design Document (LLD) Review Draft LLD with site Update & Issue LLD for internal review and sign off Draft and complete Site Implementation Plan (SIP) Provide FWRC input to Deployment Managers Participate and conduct LLD Peer Reviews Participate and conduct Implementation Plan Peer Reviews Deployment (in conjunction with Site): Provide technical support during implementation. Post Deployment: Ensure that LLD design and drawing is up to date with all site details, drawings, and site specific information Post all FWRC forms, LLD, SIP and site documentation on site SharePoint folder Pre-requisites: Knowledge and experience with industrial control systems and networks. In depth knowledge of networking devices such as Firewalls, Proxy servers, Routers, Switches, TAPs etc. In depth knowledge of networking protocols HTTP, VOIP, TCP/IP, NAT'ing etc. Good understanding of network cabling e.g. copper, fiber and their characteristics. Hold CCNA, CCNP, CCIE or similar Network/Security certification. Strong understanding of TCP/IP, OSI and Purdue Reference Model concepts. Hands-on experience with network devices (switches, routers, firewalls, ect.) in a process control environment. Excellent troubleshooting skills across IT and process control network disciplines. Excellent communication and influencing skills. Ability to analyse complex technical issues and provide options to overcome challenges. Must be a self-starter with the ability and drive to own and deliver a project work package within minimum guidance and support. Desirables: PCN Monitoring Experience CISSP, GICSP, ect TOGAF certification preferred Good working knowledge of ITIL principles. Must have minimum of 6 years' experience working for a global fortune 100 company within network or solutions delivery team. Must have a full appreciation and/or worked within a global operation's team. Further info: Competitive Basic / day rate London To apply: Please either register your CV and complete the information fields requested or send your CV to referencing LCL111 and your current salary
Key Responsibilities: Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing: Provide support for cloud and local server based business critical systems and security systems Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management Troubleshoot advanced network issues (routing, switching, VoIP) Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems. Implement and manage: Endpoint protection solutions (antivirus/encryption), Patch management systems, Two-factor authentication infrastructure. Ensure compliance with enterprise security policies Provide desktop support (in-person/remote) for employees, including VIPs. Support onboarding/offboarding (system deployment, IT inductions). Conduct IT training and maintain support documentation. Perform O&M for industrial PCs (production line support, backups, fault resolution). Maintain door access/CCTV systems and video conferencing equipment. Participate in after-hours/Weekend support (remote or onsite). Ensure IT environments comply with company global security policies. Work with global IT teams to innovate solutions aligned with business needs. Manage asset lifecycle (inventory, audits, decommissioning). Person Specification: Required: 3+ years in enterprise IT infrastructure (Wintel/Networking). Advanced networking knowledge: Routing/switching (CCNA or equivalent). Microsoft certifications preferred (Windows Server 2012R2/2016/2019). Virtualization (VMware/Hyper-V), VoIP, video conferencing. Endpoint security (encryption/patching/2FA). Strong problem-solving, teamwork, and communication skills. Ability to work after-hours/weekends. Desired: CCNP, MCSE, or other relevant certifications. Experience with security support systems (CCTV, Door Access, Visitor Systems). Multilingual proficiency (e.g., Mandarin) for global collaboration.
Jul 24, 2025
Contractor
Key Responsibilities: Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing: Provide support for cloud and local server based business critical systems and security systems Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management Troubleshoot advanced network issues (routing, switching, VoIP) Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems. Implement and manage: Endpoint protection solutions (antivirus/encryption), Patch management systems, Two-factor authentication infrastructure. Ensure compliance with enterprise security policies Provide desktop support (in-person/remote) for employees, including VIPs. Support onboarding/offboarding (system deployment, IT inductions). Conduct IT training and maintain support documentation. Perform O&M for industrial PCs (production line support, backups, fault resolution). Maintain door access/CCTV systems and video conferencing equipment. Participate in after-hours/Weekend support (remote or onsite). Ensure IT environments comply with company global security policies. Work with global IT teams to innovate solutions aligned with business needs. Manage asset lifecycle (inventory, audits, decommissioning). Person Specification: Required: 3+ years in enterprise IT infrastructure (Wintel/Networking). Advanced networking knowledge: Routing/switching (CCNA or equivalent). Microsoft certifications preferred (Windows Server 2012R2/2016/2019). Virtualization (VMware/Hyper-V), VoIP, video conferencing. Endpoint security (encryption/patching/2FA). Strong problem-solving, teamwork, and communication skills. Ability to work after-hours/weekends. Desired: CCNP, MCSE, or other relevant certifications. Experience with security support systems (CCTV, Door Access, Visitor Systems). Multilingual proficiency (e.g., Mandarin) for global collaboration.
Job Title: IT Engineer Location: Fully Onsite- Ipswich Based Salary: Up to 60,000 per annum- DOE Contract Type: 12-Month Agency Contract Language Requirement: Mandarin & English About the Role We're recruiting on behalf of our client for a skilled IT Engineer to join their team on a 12-month agency contract. This is a fully onsite role supporting a complex global IT environment, with a focus on infrastructure, security, and responsive user support. As part of a highly technical environment, you'll work closely with teams all over the business. This is an ideal opportunity for someone experienced in enterprise IT who thrives in a structured, hands-on role. Key Responsibilities Maintain and support cloud and on-premise IT infrastructure Design and manage secure hybrid cloud systems Troubleshoot network and server issues across global environments Configure and manage MPLS, VPN, LAN/WAN, wireless networks, and firewalls Deploy and maintain Windows/Linux servers, virtualisation platforms (VMware/Hyper-V), backup systems, and VoIP Manage endpoint protection, patch management, encryption, and 2FA Provide IT support for employees onsite and remotely, including onboarding and training Maintain production IT equipment, CCTV, access control, and video conferencing systems Participate in scheduled out-of-hours and weekend support Ensure compliance with internal IT and security policies Collaborate with global IT teams to develop effective solutions Handle IT asset lifecycle including inventory and decommissioning About You Minimum 3 years' experience in enterprise IT (Windows, networking) Strong networking knowledge (CCNA or equivalent) Experience with Microsoft Server Skilled in VMware/Hyper-V, VoIP, and conferencing tools Familiar with endpoint security, encryption, patching, and 2FA Strong problem-solving and interpersonal skills Willing to work occasional evenings/weekends as required Mandarin speaking desireable What's on Offer Salary up to 60,000 DOE 12-month agency contract with the potential for extension, based on business need and performance. Fully onsite role Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 22, 2025
Contractor
Job Title: IT Engineer Location: Fully Onsite- Ipswich Based Salary: Up to 60,000 per annum- DOE Contract Type: 12-Month Agency Contract Language Requirement: Mandarin & English About the Role We're recruiting on behalf of our client for a skilled IT Engineer to join their team on a 12-month agency contract. This is a fully onsite role supporting a complex global IT environment, with a focus on infrastructure, security, and responsive user support. As part of a highly technical environment, you'll work closely with teams all over the business. This is an ideal opportunity for someone experienced in enterprise IT who thrives in a structured, hands-on role. Key Responsibilities Maintain and support cloud and on-premise IT infrastructure Design and manage secure hybrid cloud systems Troubleshoot network and server issues across global environments Configure and manage MPLS, VPN, LAN/WAN, wireless networks, and firewalls Deploy and maintain Windows/Linux servers, virtualisation platforms (VMware/Hyper-V), backup systems, and VoIP Manage endpoint protection, patch management, encryption, and 2FA Provide IT support for employees onsite and remotely, including onboarding and training Maintain production IT equipment, CCTV, access control, and video conferencing systems Participate in scheduled out-of-hours and weekend support Ensure compliance with internal IT and security policies Collaborate with global IT teams to develop effective solutions Handle IT asset lifecycle including inventory and decommissioning About You Minimum 3 years' experience in enterprise IT (Windows, networking) Strong networking knowledge (CCNA or equivalent) Experience with Microsoft Server Skilled in VMware/Hyper-V, VoIP, and conferencing tools Familiar with endpoint security, encryption, patching, and 2FA Strong problem-solving and interpersonal skills Willing to work occasional evenings/weekends as required Mandarin speaking desireable What's on Offer Salary up to 60,000 DOE 12-month agency contract with the potential for extension, based on business need and performance. Fully onsite role Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Junior Infrastructure / Desktop Support Engineer Purpose of Role An opportunity has arisen for Junior Infrastructure / Desktop Support Engineer. The successful candidate will be required to work from the office 5 days a week and perform out-of-hours, on-call duties when required. Supporting all areas of the business with their Information Technology and Communication Technology needs. Supporting the company s infrastructure, PC s, Servers, Switches Firewalls and associated hardware. Key Responsibilities: 1st line support for in-house applications and ad-hoc operational issues (training will be provided). PC hardware and software builds. Systems Administration (Active Directory, MS Exchange, Azure, Microsoft 365, Juniper and Linux systems etc.). Telephone administration and setup (Mobile and VoIP). The Successful Candidate Will: Ideally be a graduate of a relevant IT Degree. Be familiar with Microsoft Windows 11, Server 2019 and Linux operating Systems, Azure and Active Directory. Be capable of working with people at all levels and be able to operate independently as well as being a strong team player. Have excellent written and verbal communication skills. Have the ability to work under pressure and multi-task. Have excellent organisation and time management skills. The role presents a great opportunity for a junior professional with drive, determination, a proactive approach and excellent problem-solving skills. The environment is fast-paced, and the opportunity is rewarding, offering the prospect of taking your career to the next level with a salary up to £30,000, depending on experience. At Spread Co we look for top talent to join our team! Have you got the skills, experience and drive to succeed within a fast-paced and constantly evolving office environment If so, Spread Co are looking for ambitious, hardworking and talented individuals to join our ever-expanding team.
Jul 22, 2025
Full time
Junior Infrastructure / Desktop Support Engineer Purpose of Role An opportunity has arisen for Junior Infrastructure / Desktop Support Engineer. The successful candidate will be required to work from the office 5 days a week and perform out-of-hours, on-call duties when required. Supporting all areas of the business with their Information Technology and Communication Technology needs. Supporting the company s infrastructure, PC s, Servers, Switches Firewalls and associated hardware. Key Responsibilities: 1st line support for in-house applications and ad-hoc operational issues (training will be provided). PC hardware and software builds. Systems Administration (Active Directory, MS Exchange, Azure, Microsoft 365, Juniper and Linux systems etc.). Telephone administration and setup (Mobile and VoIP). The Successful Candidate Will: Ideally be a graduate of a relevant IT Degree. Be familiar with Microsoft Windows 11, Server 2019 and Linux operating Systems, Azure and Active Directory. Be capable of working with people at all levels and be able to operate independently as well as being a strong team player. Have excellent written and verbal communication skills. Have the ability to work under pressure and multi-task. Have excellent organisation and time management skills. The role presents a great opportunity for a junior professional with drive, determination, a proactive approach and excellent problem-solving skills. The environment is fast-paced, and the opportunity is rewarding, offering the prospect of taking your career to the next level with a salary up to £30,000, depending on experience. At Spread Co we look for top talent to join our team! Have you got the skills, experience and drive to succeed within a fast-paced and constantly evolving office environment If so, Spread Co are looking for ambitious, hardworking and talented individuals to join our ever-expanding team.
Job Title: Support Engineer Overall Purpose of Job To be responsible for the progress of helpdesk requests, managing and all user devices and the software and services used to operate them. Also providing technical support to project teams in order to deliver projects efficiently and effectively. We offer all our employees a great package of benefits, including: Competitive salary £34,922 which is bench marked against other employers Enrolment on our Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more benefits to working for Ongo Main Responsibilities To troubleshoot desktop, mobile and system problems enabling hardware/software incidents to be closed successfully. On occasions when demand sees fit also aiding 1st point of contact for a first touch resolution service for our customers. To be responsible for the progress of Helpdesk requests ensuring there is accuracy and the relevant triage information as well as closing or escalating as appropriate and to provide a dynamic support service to the organisation. To ensure customer s requests for help are dealt with as efficiently as possible and within the ICT Service Standards. Providing guidance to staff on technical matters in relation to the use of I.T. software & hardware. Involvement as required in the delivery of key strategic projects and work streams, to enable the ICT team to achieve the groups objectives. To assist in the preparation, management, and mass roll-out of new or upgraded equipment to staff around the business. Manage and administer our MDM (Mobile Device Management) system service and its interfaces to other relevant services such as email, mobile applications and all applications owned by the group. To be responsible for stocks of inventory and spares, ensuring equipment is replenished before stock runs out. To maintain our Asset Register and keep it up to date. Assist in the ordering of equipment, materials and consumables as required, to ensure that value for money is obtained. Preparation, installation and maintenance of all ICT user equipment. User Administration (creation, deletion, granting of permissions in line with business requirements.) Research and develop new technologies to maintain and improve the existing mobile device infrastructure and ICT infrastructure using own initiative. To act proactively to department incidents and provide high level support ensuring internal incident management procedures are followed. To monitor error reports produced by all Business Systems, analyse the issue and impact on the Business responding with a solution. Communicating with stakeholders via the most effective means to assist and resolve issues. Administration of printers. (inc maintenance and support) To liaise and manage excellent working relationships with customers, 3rd party support, suppliers, developers and other key professionals. To keep up to date with best practice and new developments in the ICT area. To conform to the Company s overall need to comply with legislative, regulatory, constitutional and financial requirements and to work to high professional and ethical standards. To represent, promote and maintain a positive attitude and image for ongo in line with organisation policy. To carry out any other duties appropriate to this post, as necessary or as requested. Daily contact with colleagues within the ICT department as well as ICT Management Team to ensure targets are being met and complex issues are escalated. Carry out a range of audits across the groups systems to ensure we remain compliant with security policies. Knowledge, Skill & Experience Required Knowledge and experience of configuring and troubleshooting Laptops and knowledge of User Administration within Windows Server, AD and Azure. Knowledge of mobile networks, devices and all aspects of this function. Knowledge of Telephony/Communication software. (VoIP) Testing and Deployment of applications in a mobile environment along with ensuring data security. Experience of TCP/IP networking including cable making and wireless LAN networking. Ability to troubleshoot and diagnose problems in a logical manner. Excellent interpersonal skills both oral and written and ability to communicate at all levels within the organisation and 3rd parties. Works well within a team and with the ability to demonstrate initiative. Commitment to delivering quality work at all times. Ability to work under pressure and to deliver work against tight deadlines. Attention to detail. Strong organisational skills, time management and prioritisation skills. Self-motivated and Innovative. Problem solving ability and prioritising own workload. Work within set procedures determined by the ICT Management Team. Ability to formulate solutions using own initiative. Able to identify potential areas of risk, evaluate and implement resolutions. Knowledge of ITIL or trained to ITILv3 Foundation desirable. Understanding or experience of working in a virtualised environment. Have an overall ICT awareness of software and be highly skilled in all other general aspects of ICT with at least 2 years experience in an ICT setting. The ability to explain technical issues to non-technical staff. CLOSING DATE FOR APPLICATIONS 30 JULY 2025 INTERVIEWS TO BE HELD IN PERSON 4 AUGUST 2025 We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Jul 22, 2025
Full time
Job Title: Support Engineer Overall Purpose of Job To be responsible for the progress of helpdesk requests, managing and all user devices and the software and services used to operate them. Also providing technical support to project teams in order to deliver projects efficiently and effectively. We offer all our employees a great package of benefits, including: Competitive salary £34,922 which is bench marked against other employers Enrolment on our Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more benefits to working for Ongo Main Responsibilities To troubleshoot desktop, mobile and system problems enabling hardware/software incidents to be closed successfully. On occasions when demand sees fit also aiding 1st point of contact for a first touch resolution service for our customers. To be responsible for the progress of Helpdesk requests ensuring there is accuracy and the relevant triage information as well as closing or escalating as appropriate and to provide a dynamic support service to the organisation. To ensure customer s requests for help are dealt with as efficiently as possible and within the ICT Service Standards. Providing guidance to staff on technical matters in relation to the use of I.T. software & hardware. Involvement as required in the delivery of key strategic projects and work streams, to enable the ICT team to achieve the groups objectives. To assist in the preparation, management, and mass roll-out of new or upgraded equipment to staff around the business. Manage and administer our MDM (Mobile Device Management) system service and its interfaces to other relevant services such as email, mobile applications and all applications owned by the group. To be responsible for stocks of inventory and spares, ensuring equipment is replenished before stock runs out. To maintain our Asset Register and keep it up to date. Assist in the ordering of equipment, materials and consumables as required, to ensure that value for money is obtained. Preparation, installation and maintenance of all ICT user equipment. User Administration (creation, deletion, granting of permissions in line with business requirements.) Research and develop new technologies to maintain and improve the existing mobile device infrastructure and ICT infrastructure using own initiative. To act proactively to department incidents and provide high level support ensuring internal incident management procedures are followed. To monitor error reports produced by all Business Systems, analyse the issue and impact on the Business responding with a solution. Communicating with stakeholders via the most effective means to assist and resolve issues. Administration of printers. (inc maintenance and support) To liaise and manage excellent working relationships with customers, 3rd party support, suppliers, developers and other key professionals. To keep up to date with best practice and new developments in the ICT area. To conform to the Company s overall need to comply with legislative, regulatory, constitutional and financial requirements and to work to high professional and ethical standards. To represent, promote and maintain a positive attitude and image for ongo in line with organisation policy. To carry out any other duties appropriate to this post, as necessary or as requested. Daily contact with colleagues within the ICT department as well as ICT Management Team to ensure targets are being met and complex issues are escalated. Carry out a range of audits across the groups systems to ensure we remain compliant with security policies. Knowledge, Skill & Experience Required Knowledge and experience of configuring and troubleshooting Laptops and knowledge of User Administration within Windows Server, AD and Azure. Knowledge of mobile networks, devices and all aspects of this function. Knowledge of Telephony/Communication software. (VoIP) Testing and Deployment of applications in a mobile environment along with ensuring data security. Experience of TCP/IP networking including cable making and wireless LAN networking. Ability to troubleshoot and diagnose problems in a logical manner. Excellent interpersonal skills both oral and written and ability to communicate at all levels within the organisation and 3rd parties. Works well within a team and with the ability to demonstrate initiative. Commitment to delivering quality work at all times. Ability to work under pressure and to deliver work against tight deadlines. Attention to detail. Strong organisational skills, time management and prioritisation skills. Self-motivated and Innovative. Problem solving ability and prioritising own workload. Work within set procedures determined by the ICT Management Team. Ability to formulate solutions using own initiative. Able to identify potential areas of risk, evaluate and implement resolutions. Knowledge of ITIL or trained to ITILv3 Foundation desirable. Understanding or experience of working in a virtualised environment. Have an overall ICT awareness of software and be highly skilled in all other general aspects of ICT with at least 2 years experience in an ICT setting. The ability to explain technical issues to non-technical staff. CLOSING DATE FOR APPLICATIONS 30 JULY 2025 INTERVIEWS TO BE HELD IN PERSON 4 AUGUST 2025 We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Do you like field-based IT delivery in the healthcare Industry ? Are you an expert in Azure Cloud SaaS tech solutions? You can enjoy an attractive competitive salary & home working with UK travel. You will r eport directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application , internal systems, and Azure infrastructure . You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services. You ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks. About the company They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our ongoing growth, we are seeking an experienced and technically capable Support Engineer to join our team and play a vital role in supporting our internal systems, infrastructure, and healthcare customer base. Key Responsibilities Deliver 2nd/3rd line technical support to both internal users and external healthcare clients Support the clinical imaging product our cloud-based Endoscopy reporting system and related infrastructure Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments Administer system monitoring and alerts, issuing responses and updates as required Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence Manage and execute pre-defined and custom SQL scripts for data import and diagnostics Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards Contribute to internal knowledge bases and customer self-service tools Participate in on-site customer visits as needed Who We re Looking For Essential: 10+ years experience in IT support or systems engineering Strong technical skills in Azure infrastructure , Windows Server/AD, Linux, networking and firewalls Experience with SaaS application suppor t and customer-facing technical troubleshooting Understanding of REST APIs, SSL/TLS, and HTTP technologies Excellent communication skills written and verbal with clinical and non-technical audiences Methodical, analytical, and service-oriented approach to problem-solving Comfortable working in a high-trust, quality-driven environment with SLA commitments Home-based, but - Willingness to travel to customer sites occasionally Desirable: Familiarity with CRM/ticketing tools SQL scripting and basic database design experience Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools Exposure to scripting languages (BASH, Python, etc.) Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps) Experience working in ISO9001/27001 , Cyber Essentials/CE+ certified environments Healthcare IT experience, particularly in clinical imaging or endoscopy systems Understanding of GDPR compliance and best practices Why Join them? Competitive salary Comprehensive company benefits package Ongoing training and professional development A pathway to progress within a market-leading health tech organisation A collaborative and supportive technical team The opportunity to directly impact the quality of healthcare delivery across the UK Apply Now If you re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we d love to hear from you. Apply with your CV and a brief cover letter
Jul 22, 2025
Full time
Do you like field-based IT delivery in the healthcare Industry ? Are you an expert in Azure Cloud SaaS tech solutions? You can enjoy an attractive competitive salary & home working with UK travel. You will r eport directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application , internal systems, and Azure infrastructure . You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services. You ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks. About the company They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our ongoing growth, we are seeking an experienced and technically capable Support Engineer to join our team and play a vital role in supporting our internal systems, infrastructure, and healthcare customer base. Key Responsibilities Deliver 2nd/3rd line technical support to both internal users and external healthcare clients Support the clinical imaging product our cloud-based Endoscopy reporting system and related infrastructure Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments Administer system monitoring and alerts, issuing responses and updates as required Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence Manage and execute pre-defined and custom SQL scripts for data import and diagnostics Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards Contribute to internal knowledge bases and customer self-service tools Participate in on-site customer visits as needed Who We re Looking For Essential: 10+ years experience in IT support or systems engineering Strong technical skills in Azure infrastructure , Windows Server/AD, Linux, networking and firewalls Experience with SaaS application suppor t and customer-facing technical troubleshooting Understanding of REST APIs, SSL/TLS, and HTTP technologies Excellent communication skills written and verbal with clinical and non-technical audiences Methodical, analytical, and service-oriented approach to problem-solving Comfortable working in a high-trust, quality-driven environment with SLA commitments Home-based, but - Willingness to travel to customer sites occasionally Desirable: Familiarity with CRM/ticketing tools SQL scripting and basic database design experience Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools Exposure to scripting languages (BASH, Python, etc.) Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps) Experience working in ISO9001/27001 , Cyber Essentials/CE+ certified environments Healthcare IT experience, particularly in clinical imaging or endoscopy systems Understanding of GDPR compliance and best practices Why Join them? Competitive salary Comprehensive company benefits package Ongoing training and professional development A pathway to progress within a market-leading health tech organisation A collaborative and supportive technical team The opportunity to directly impact the quality of healthcare delivery across the UK Apply Now If you re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we d love to hear from you. Apply with your CV and a brief cover letter
Senior Network Engineer VOIP, Cisco, Teams Telephony, MPLS, SD-WAN, Meraki Location: Southampton or Tunbridge Wells (Hybrid with home working) Salary: c. 42,000 base + bens Are you an experienced Network Engineer passionate about delivering seamless, resilient connectivity across a diverse technology estate? Are you ready to play a pivotal role in shaping network strategies and optimising service delivery for a growing enterprise? About the Role We are seeking a talented Network Engineer to join our client's IT function. In this hands-on position, you'll spearhead network infrastructure projects, lead operational excellence, and drive innovation across their multi-site estate. You'll collaborate with stakeholders and managed service providers to ensure outstanding service delivery and continuous network improvement. Key Responsibilities Take responsibility for network infrastructure projects aligned with the Group's technology strategy and standards. Oversee day-to-day network operations, troubleshoot issues, and optimise network performance. Provide technical expertise in VOIP, Cisco Call Manager, Cisco Voice platforms, Teams Telephony, MPLS, SD-WAN, WAN/LAN and Meraki solutions. Manage and evaluate relationships with telecommunications vendors and managed service providers (MSPs). Identify opportunities for network transformation, cost savings, and technology innovation. Maintain compliance with policies, guidelines, and risk management procedures. Skills & Experience Required Essential: Strong hands-on expertise with VOIP, Cisco Voice and Call Manager, Microsoft Teams Telephony, MPLS networks, SD-WAN (Software Defined Wide Area Network), and Meraki. Deep understanding of WAN, LAN, and network optimisation best practices. Experience managing multi-vendor environments and third-party providers Desirable: Certifications such as CCNP, CCIE, Cisco Meraki, or equivalent. Experience in large, multi-site or multi-tenant environments. Familiarity with ITIL or ITSM frameworks. What's in it for You? Opportunity to drive and influence the organisation's evolving network infrastructure Work with a forward-thinking, supportive team Access to ongoing professional development and the latest technologies Inclusive company culture, committed to equality, diversity, and inclusion Competitive remuneration and benefits packag Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 19, 2025
Full time
Senior Network Engineer VOIP, Cisco, Teams Telephony, MPLS, SD-WAN, Meraki Location: Southampton or Tunbridge Wells (Hybrid with home working) Salary: c. 42,000 base + bens Are you an experienced Network Engineer passionate about delivering seamless, resilient connectivity across a diverse technology estate? Are you ready to play a pivotal role in shaping network strategies and optimising service delivery for a growing enterprise? About the Role We are seeking a talented Network Engineer to join our client's IT function. In this hands-on position, you'll spearhead network infrastructure projects, lead operational excellence, and drive innovation across their multi-site estate. You'll collaborate with stakeholders and managed service providers to ensure outstanding service delivery and continuous network improvement. Key Responsibilities Take responsibility for network infrastructure projects aligned with the Group's technology strategy and standards. Oversee day-to-day network operations, troubleshoot issues, and optimise network performance. Provide technical expertise in VOIP, Cisco Call Manager, Cisco Voice platforms, Teams Telephony, MPLS, SD-WAN, WAN/LAN and Meraki solutions. Manage and evaluate relationships with telecommunications vendors and managed service providers (MSPs). Identify opportunities for network transformation, cost savings, and technology innovation. Maintain compliance with policies, guidelines, and risk management procedures. Skills & Experience Required Essential: Strong hands-on expertise with VOIP, Cisco Voice and Call Manager, Microsoft Teams Telephony, MPLS networks, SD-WAN (Software Defined Wide Area Network), and Meraki. Deep understanding of WAN, LAN, and network optimisation best practices. Experience managing multi-vendor environments and third-party providers Desirable: Certifications such as CCNP, CCIE, Cisco Meraki, or equivalent. Experience in large, multi-site or multi-tenant environments. Familiarity with ITIL or ITSM frameworks. What's in it for You? Opportunity to drive and influence the organisation's evolving network infrastructure Work with a forward-thinking, supportive team Access to ongoing professional development and the latest technologies Inclusive company culture, committed to equality, diversity, and inclusion Competitive remuneration and benefits packag Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Hybrid Working - 3/4 days on site are required Is seeking a Head of IT Operations role, leading a small team of 6. About Our Client The employer is a well-established organisation in the leisure, travel, and tourism industry. Job Description The Head of IT Operations will provide strategic and operational leadership of IT infrastructure, cloud environments, network, and telephony systems, supporting mission-critical services across port terminals, shipping operations, and commercial offices. This role is pivotal in ensuring IT operations are resilient, secure, and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Strategic Leadership Define and implement IT operations strategy tailored to the unique challenges of maritime logistics, port terminal operations, and supply chain ecosystems. Drive operational maturity through standards, policies, and service models aligned with global shipping and trade environments. Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience across geographically dispersed operations. Implement automation, Infrastructure as Code (IaC), and DevOps practices to modernize deployments and reduce downtime. Network & Telephony Ensure secure and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. Lead business continuity and disaster recovery planning with specific emphasis on safeguarding terminal and cargo operations. Budgeting & Resource Management Manage operational and capital budgets for IT infrastructure and cloud services, ensuring efficient use of resources in a cost-sensitive, performance-driven environment. Lead and mentor an infrastructure operations team, promoting accountability, innovation, and operational agility across business units. Oversee vendor relationships across IT services, telecoms, and maritime technology providers. The Successful Applicant A successful Head of IT Operations should have: Minimum Experience Required: 8+ years of experience in IT operations and infrastructure management, with at least 3 years in a senior leadership role. Experience in port operations, maritime logistics, or large-scale industrial environments is highly desirable. Proven experience leading cloud and infrastructure transformation in hybrid environments (Azure). Expertise in enterprise networks, telephony, and industrial connectivity in multi-site or operationally intensive settings. Key Skills: Deep understanding of maritime and port operations Network and cloud infrastructure architecture Strong vendor and stakeholder management Familiarity with OT/IT convergence and control systems Operational and project leadership in high-availability environments Regulatory and cyber risk awareness in critical infrastructure Minimum Education Requirements: Bachelor's or Master's degree in Information Technology, Computer Science, or Engineering. Desirable Certifications: ITIL v4 Foundation or Practitioner AWS Certified Solutions Architect / Microsoft Azure Architect Expert Cisco Certified Network Professional (CCNP) PMP or equivalent project management certification Maritime-specific standards (e.g., ISPS Code awareness, IMO cybersecurity guidelines) What's on Offer Competitive salary ranging from £85,000 to £100,000 per annum Plus Benefits. Hybrid working arrangements for enhanced work-life balance. Comprehensive benefits package tailored to employee needs. Opportunity to contribute to a key role within a reputable company. Engaging and collaborative company culture.
Jul 18, 2025
Full time
Hybrid Working - 3/4 days on site are required Is seeking a Head of IT Operations role, leading a small team of 6. About Our Client The employer is a well-established organisation in the leisure, travel, and tourism industry. Job Description The Head of IT Operations will provide strategic and operational leadership of IT infrastructure, cloud environments, network, and telephony systems, supporting mission-critical services across port terminals, shipping operations, and commercial offices. This role is pivotal in ensuring IT operations are resilient, secure, and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Strategic Leadership Define and implement IT operations strategy tailored to the unique challenges of maritime logistics, port terminal operations, and supply chain ecosystems. Drive operational maturity through standards, policies, and service models aligned with global shipping and trade environments. Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience across geographically dispersed operations. Implement automation, Infrastructure as Code (IaC), and DevOps practices to modernize deployments and reduce downtime. Network & Telephony Ensure secure and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. Lead business continuity and disaster recovery planning with specific emphasis on safeguarding terminal and cargo operations. Budgeting & Resource Management Manage operational and capital budgets for IT infrastructure and cloud services, ensuring efficient use of resources in a cost-sensitive, performance-driven environment. Lead and mentor an infrastructure operations team, promoting accountability, innovation, and operational agility across business units. Oversee vendor relationships across IT services, telecoms, and maritime technology providers. The Successful Applicant A successful Head of IT Operations should have: Minimum Experience Required: 8+ years of experience in IT operations and infrastructure management, with at least 3 years in a senior leadership role. Experience in port operations, maritime logistics, or large-scale industrial environments is highly desirable. Proven experience leading cloud and infrastructure transformation in hybrid environments (Azure). Expertise in enterprise networks, telephony, and industrial connectivity in multi-site or operationally intensive settings. Key Skills: Deep understanding of maritime and port operations Network and cloud infrastructure architecture Strong vendor and stakeholder management Familiarity with OT/IT convergence and control systems Operational and project leadership in high-availability environments Regulatory and cyber risk awareness in critical infrastructure Minimum Education Requirements: Bachelor's or Master's degree in Information Technology, Computer Science, or Engineering. Desirable Certifications: ITIL v4 Foundation or Practitioner AWS Certified Solutions Architect / Microsoft Azure Architect Expert Cisco Certified Network Professional (CCNP) PMP or equivalent project management certification Maritime-specific standards (e.g., ISPS Code awareness, IMO cybersecurity guidelines) What's on Offer Competitive salary ranging from £85,000 to £100,000 per annum Plus Benefits. Hybrid working arrangements for enhanced work-life balance. Comprehensive benefits package tailored to employee needs. Opportunity to contribute to a key role within a reputable company. Engaging and collaborative company culture.
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries. Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud including virtual servers Azure Active Directory experience Office 365 Networking and Firewall configuration skills are useful Any knowledge or experience of SharePoint Online or Exchange Online VOIP solutions Any knowledge or experience of MS Dynamics is desirable Outstanding customer service experience Enjoys building customer rapport and relationships Thrives working as part of a team, sharing knowledge and ideas Confident, friendly, sociable Strong communicator verbally, face to face and written Great problem solver with a high attention to detail Takes accountability for own work
Jul 17, 2025
Full time
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries. Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud including virtual servers Azure Active Directory experience Office 365 Networking and Firewall configuration skills are useful Any knowledge or experience of SharePoint Online or Exchange Online VOIP solutions Any knowledge or experience of MS Dynamics is desirable Outstanding customer service experience Enjoys building customer rapport and relationships Thrives working as part of a team, sharing knowledge and ideas Confident, friendly, sociable Strong communicator verbally, face to face and written Great problem solver with a high attention to detail Takes accountability for own work
Role: Cloud & Infrastructure Engineer (Microsoft Azure) Location: Sheffield (Hybrid) Salary: 50,000 - 60,000 per year I'm currently working with a fantastic client who's looking to bring an experienced Cloud & DevOps Engineer on board. If you have strong Microsoft Azure skills and a background in infrastructure, networking, and automation, this could be the perfect next step in your career. About the Role: This is a hands-on role where you'll be responsible for managing and optimizing a hybrid cloud and on-premises infrastructure. The right candidate will have experience deploying Azure services, administering Microsoft 365, and working with both Windows and network infrastructure. You'll be joining a well-established IT team in a stable company that offers genuine career progression and support for certification/training. What You'll Be Doing: Managing and supporting Azure cloud infrastructure (VMs, Storage, Key Vault, Automation, Recovery Services Vault) Administering Windows Servers, Active Directory, Exchange, and Entra ID (Azure AD) Handling Microsoft 365 services: Exchange Online, Intune, Teams Supporting infrastructure: Cisco firewalls, switches, VPNs, and Ubiquiti wireless networks Implementing and monitoring NTFS permissions, data access policies, and security configurations Providing 2nd/3rd line support for servers, desktops, and mobile devices Maintaining monitoring systems like PRTG and working with VoIP and Access Control (Paxton) What We're Looking For Solid experience in a 2nd/3rd line IT support or infrastructure/cloud engineering role Strong hands-on experience with Azure services Comfortable with Windows Server environments, Active Directory, and Microsoft 365 Good knowledge of Cisco networking (firewalls, VPN, VLANs) Ability to work both independently and as part of a team Strong troubleshooting and documentation skills What's on Offer Competitive salary Flexible working (remote/hybrid options available) Support for training and certifications Friendly, professional team with a strong IT culture Career progression opportunities Interested? If this sounds like the kind of opportunity you're looking for, send your CV to (url removed) or apply directly today. Know someone who'd be a good fit? Referrals are always welcome! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Role: Cloud & Infrastructure Engineer (Microsoft Azure) Location: Sheffield (Hybrid) Salary: 50,000 - 60,000 per year I'm currently working with a fantastic client who's looking to bring an experienced Cloud & DevOps Engineer on board. If you have strong Microsoft Azure skills and a background in infrastructure, networking, and automation, this could be the perfect next step in your career. About the Role: This is a hands-on role where you'll be responsible for managing and optimizing a hybrid cloud and on-premises infrastructure. The right candidate will have experience deploying Azure services, administering Microsoft 365, and working with both Windows and network infrastructure. You'll be joining a well-established IT team in a stable company that offers genuine career progression and support for certification/training. What You'll Be Doing: Managing and supporting Azure cloud infrastructure (VMs, Storage, Key Vault, Automation, Recovery Services Vault) Administering Windows Servers, Active Directory, Exchange, and Entra ID (Azure AD) Handling Microsoft 365 services: Exchange Online, Intune, Teams Supporting infrastructure: Cisco firewalls, switches, VPNs, and Ubiquiti wireless networks Implementing and monitoring NTFS permissions, data access policies, and security configurations Providing 2nd/3rd line support for servers, desktops, and mobile devices Maintaining monitoring systems like PRTG and working with VoIP and Access Control (Paxton) What We're Looking For Solid experience in a 2nd/3rd line IT support or infrastructure/cloud engineering role Strong hands-on experience with Azure services Comfortable with Windows Server environments, Active Directory, and Microsoft 365 Good knowledge of Cisco networking (firewalls, VPN, VLANs) Ability to work both independently and as part of a team Strong troubleshooting and documentation skills What's on Offer Competitive salary Flexible working (remote/hybrid options available) Support for training and certifications Friendly, professional team with a strong IT culture Career progression opportunities Interested? If this sounds like the kind of opportunity you're looking for, send your CV to (url removed) or apply directly today. Know someone who'd be a good fit? Referrals are always welcome! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Cloud Infrastructure & Application Support Engineer Cheadle (4 days office / 1 day home) 34,000 - 40,000 + Bonus + Benefits An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week. You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments. Key Responsibilities: Provide remote application support for cloud and on-premise systems. Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring). Support Windows Server (Apply online only , desktop environments, and Linux (Debian). Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN). Write and troubleshoot SQL queries; maintain SQL Server environments. Maintain documentation, knowledge base articles, and support procedures. Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards. Work with support desk tools (Salesforce Service Cloud desirable). Assist with system builds, UAT testing, and hardware/software licensing. Travel occasionally to customer and other UK sites as needed. Requirements: Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure). Strong Azure IaaS and cybersecurity knowledge. Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs). Experience with Windows Server and ideally Linux. Confident using help desk/ticketing systems. Strong communication and documentation skills. Full UK driving licence. Package: Salary: 34,000 - 40,000 Bonus scheme 25 days holiday + bank holidays Laptop provided Life assurance (3x salary), healthcare and mental wellbeing services Enhanced maternity/paternity pay and sick pay Holiday purchase scheme, staff discounts, bike to work scheme and more Click apply now to be considered for this opportunity.
Jul 17, 2025
Full time
Cloud Infrastructure & Application Support Engineer Cheadle (4 days office / 1 day home) 34,000 - 40,000 + Bonus + Benefits An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week. You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments. Key Responsibilities: Provide remote application support for cloud and on-premise systems. Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring). Support Windows Server (Apply online only , desktop environments, and Linux (Debian). Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN). Write and troubleshoot SQL queries; maintain SQL Server environments. Maintain documentation, knowledge base articles, and support procedures. Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards. Work with support desk tools (Salesforce Service Cloud desirable). Assist with system builds, UAT testing, and hardware/software licensing. Travel occasionally to customer and other UK sites as needed. Requirements: Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure). Strong Azure IaaS and cybersecurity knowledge. Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs). Experience with Windows Server and ideally Linux. Confident using help desk/ticketing systems. Strong communication and documentation skills. Full UK driving licence. Package: Salary: 34,000 - 40,000 Bonus scheme 25 days holiday + bank holidays Laptop provided Life assurance (3x salary), healthcare and mental wellbeing services Enhanced maternity/paternity pay and sick pay Holiday purchase scheme, staff discounts, bike to work scheme and more Click apply now to be considered for this opportunity.
IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. They offer and encourage development and progression, with the opportunity of great career with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Maidenhead and must be prepared to travel to the office. Skill/Experience Active directory and group policy administration, Windows Server 2008 and above. Windows technologies such as Windows Server and Desktop operating systems. Windows Server 2008 and above. Windows Desktop 7 and above. Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Recognised accreditations (MCP's, CompTIA). Foundation Certificate in ITIL. VoIP knowledge, preferably Gamma. Experience with SharePoint On-Line Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure. Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support. Knowledge of desktop imaging software/services. Salary: 26,000 - 28,000 depending upon experience Location: Maidenhead
Jul 17, 2025
Full time
IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. They offer and encourage development and progression, with the opportunity of great career with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Maidenhead and must be prepared to travel to the office. Skill/Experience Active directory and group policy administration, Windows Server 2008 and above. Windows technologies such as Windows Server and Desktop operating systems. Windows Server 2008 and above. Windows Desktop 7 and above. Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Recognised accreditations (MCP's, CompTIA). Foundation Certificate in ITIL. VoIP knowledge, preferably Gamma. Experience with SharePoint On-Line Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure. Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support. Knowledge of desktop imaging software/services. Salary: 26,000 - 28,000 depending upon experience Location: Maidenhead