Who We Are Noli is the future of Beauty Tech! Backed by L'Oréal, we launched in 2024 with a BIG mission: to solve the ultimate beauty dilemma; helping users find the perfect products for their unique needs. Based in the heart of London (Holborn), we're a dynamic, fast-growing startup reshaping the online beauty experience. At Noli, we embrace a vibrant culture where ambition, curiosity, and innovation are at the core of everything we do. Our mission is bold, our team is fearless, and we're just getting started. Role Drive Product Strategy! Are you a visionary product analytics leader ready to shape our product's future? As our Senior Product Analyst, reporting to the Director of Product, you'll architect and drive the data strategy that fuels our innovation. Own the data narrative, transforming insights into unparalleled user experiences across eCommerce, Personalization, and Growth Responsibilities Strategic KPI Leadership:Define, own, and continually refine the Product KPIs that dictate our strategic direction. You'll move beyond reporting, translating complex data into a clear, actionable roadmap that enhances product performance and business outcomes. Empowering Data-Driven Decisions:Act as the lead analytical partner for our product pods, providing deep, actionable insights that directly inform and improve user experiences across the entire lifecycle - from acquisition and conversion to retention and engagement. Building Our Data Foundation:Own Noli's event framework, continuously refining and improving its robustness and scalability. Bridge the gap between product, engineering, and the broader data organization, ensuring seamless data integration, impeccable quality, and consistent tracking across all platforms. Proactive Growth Identification:Design and maintain a comprehensive tracking strategy that not only supports flawless product releases but also uncovers strategic marketing opportunities. Leading Experimentation & A/B Testing:Spearhead the end-to-end design, execution, and in-depth analysis of our A/B tests, implementing sophisticated methodologies. Champion a Test and Learn culture at Noli. Fostering a Data-Driven Culture:Mentor all teams, elevate data literacy across the organization, and lead key performance rituals that directly inform our strategic roadmaps and critical decision-making processes. You'll be an evangelist for data, empowering every team to leverage insights effectively. 4 Reasons This Role is Remarkable: Direct Product Impact:Shape the future of beauty tech by providing insights that drive strategic product decisions. Accelerated Career Growth:Thrive in a hyper-growth startup with rapid career development and exposure to cutting-edge AI/personalization tech. Collaborative & Innovative Culture:Work with passionate teams where your leadership and insights are highly valued. Diverse & Meaningful Challenges:Tackle complex analytical problems, from e-commerce optimization to advanced AI-driven personalization. Requirements What Our Ideal Hire Looks Like: Experience:3-5+ years in product analytics, preferably within B2C startup/scale-up environments. Technical Mastery:Expert in product analytics platform (i.e Contentsquare, Amplitude ) Autonomous & Impact-Driven:A highly self-sufficient individual eager to own their scope, make data-backed decisions, and proactively drive product impact. Influential Leader:Exceptional communication and presentation skills, with a proven ability to lead, influence, and align diverse cross-functional teams around data-driven strategies. Curiosity & Drive:Eager to stay at the forefront of industry trends and analytical tech. Analytical Acumen:Strong grasp of A/B testing, cohort analysis, and statistical methods. Data Architecture Pro:Proven experience creating and maintaining robust event frameworks. Clear understand of the different data stacks Location:London-based; hybrid (3+ days in-office). About Our Noli Culture At Noli, our vibrant culture is the heart of everything we do. We believe in creating an environment where innovation, curiosity, and empowerment thrive. Our values define us and shape the way we work together to transform the beauty industry. Founded for the People: We put our users at the centre of everything. We constantly learn from them, challenge biases, and adapt our products to meet their unique needs. Boundlessly Ambitious: We believe in limitless potential. Our team sets high expectations and pushes boundaries to achieve great things. Relentlessly Curious: The beauty industry is always evolving, and so are we. We embrace new technologies and stay connected to the latest trends to keep us ahead of the curve. Positively Glowing: We're passionate about inspiring each other and bringing light to the beauty world. Our energy is contagious, and it fuels our creativity. Empowered: We empower doers with radical ownership. We eliminate stagnation and encourage innovation by giving our team the freedom to experiment and create. Unique & United: We celebrate diversity in all its forms. We value different perspectives, foster mutual care, and strive to be better, together. Join us at Noli and help us redefine the beauty experience!
Jul 30, 2025
Full time
Who We Are Noli is the future of Beauty Tech! Backed by L'Oréal, we launched in 2024 with a BIG mission: to solve the ultimate beauty dilemma; helping users find the perfect products for their unique needs. Based in the heart of London (Holborn), we're a dynamic, fast-growing startup reshaping the online beauty experience. At Noli, we embrace a vibrant culture where ambition, curiosity, and innovation are at the core of everything we do. Our mission is bold, our team is fearless, and we're just getting started. Role Drive Product Strategy! Are you a visionary product analytics leader ready to shape our product's future? As our Senior Product Analyst, reporting to the Director of Product, you'll architect and drive the data strategy that fuels our innovation. Own the data narrative, transforming insights into unparalleled user experiences across eCommerce, Personalization, and Growth Responsibilities Strategic KPI Leadership:Define, own, and continually refine the Product KPIs that dictate our strategic direction. You'll move beyond reporting, translating complex data into a clear, actionable roadmap that enhances product performance and business outcomes. Empowering Data-Driven Decisions:Act as the lead analytical partner for our product pods, providing deep, actionable insights that directly inform and improve user experiences across the entire lifecycle - from acquisition and conversion to retention and engagement. Building Our Data Foundation:Own Noli's event framework, continuously refining and improving its robustness and scalability. Bridge the gap between product, engineering, and the broader data organization, ensuring seamless data integration, impeccable quality, and consistent tracking across all platforms. Proactive Growth Identification:Design and maintain a comprehensive tracking strategy that not only supports flawless product releases but also uncovers strategic marketing opportunities. Leading Experimentation & A/B Testing:Spearhead the end-to-end design, execution, and in-depth analysis of our A/B tests, implementing sophisticated methodologies. Champion a Test and Learn culture at Noli. Fostering a Data-Driven Culture:Mentor all teams, elevate data literacy across the organization, and lead key performance rituals that directly inform our strategic roadmaps and critical decision-making processes. You'll be an evangelist for data, empowering every team to leverage insights effectively. 4 Reasons This Role is Remarkable: Direct Product Impact:Shape the future of beauty tech by providing insights that drive strategic product decisions. Accelerated Career Growth:Thrive in a hyper-growth startup with rapid career development and exposure to cutting-edge AI/personalization tech. Collaborative & Innovative Culture:Work with passionate teams where your leadership and insights are highly valued. Diverse & Meaningful Challenges:Tackle complex analytical problems, from e-commerce optimization to advanced AI-driven personalization. Requirements What Our Ideal Hire Looks Like: Experience:3-5+ years in product analytics, preferably within B2C startup/scale-up environments. Technical Mastery:Expert in product analytics platform (i.e Contentsquare, Amplitude ) Autonomous & Impact-Driven:A highly self-sufficient individual eager to own their scope, make data-backed decisions, and proactively drive product impact. Influential Leader:Exceptional communication and presentation skills, with a proven ability to lead, influence, and align diverse cross-functional teams around data-driven strategies. Curiosity & Drive:Eager to stay at the forefront of industry trends and analytical tech. Analytical Acumen:Strong grasp of A/B testing, cohort analysis, and statistical methods. Data Architecture Pro:Proven experience creating and maintaining robust event frameworks. Clear understand of the different data stacks Location:London-based; hybrid (3+ days in-office). About Our Noli Culture At Noli, our vibrant culture is the heart of everything we do. We believe in creating an environment where innovation, curiosity, and empowerment thrive. Our values define us and shape the way we work together to transform the beauty industry. Founded for the People: We put our users at the centre of everything. We constantly learn from them, challenge biases, and adapt our products to meet their unique needs. Boundlessly Ambitious: We believe in limitless potential. Our team sets high expectations and pushes boundaries to achieve great things. Relentlessly Curious: The beauty industry is always evolving, and so are we. We embrace new technologies and stay connected to the latest trends to keep us ahead of the curve. Positively Glowing: We're passionate about inspiring each other and bringing light to the beauty world. Our energy is contagious, and it fuels our creativity. Empowered: We empower doers with radical ownership. We eliminate stagnation and encourage innovation by giving our team the freedom to experiment and create. Unique & United: We celebrate diversity in all its forms. We value different perspectives, foster mutual care, and strive to be better, together. Join us at Noli and help us redefine the beauty experience!
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Posting Date: 3 Jul 2025 Function: Software Engineering Unit: Digital Location: Riverside Tower, Belfast (N.I), United Kingdom Hybrid 3 days a week together out of our Belfast office (flexible 2 days remote wherever). Why This Job Matters In this role, you will play a crucial part in delivering BT's Simplify transformation. You will be at the forefront of designing and engineering the next generation of technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core integration capabilities. This involves building a standardised set of integration capabilities across the value and volume IT components. You will concentrate on DevOps engineering best practices and build across SaaS vendor platforms as well as Cloud Native IaaS/PaaS applications on our strategic Cloud Platforms. Collaboration and engagement with your value stream stakeholders will be key to understanding and interpreting priorities, working with value stream product owners to prioritise their demands into your backlogs. You will be the subject matter expert for API and Microservices-driven integration work. Responsibilities Technical Solutions : Create and implement technical solutions for a domain or cross-domains/portfolios of work within a specific technology area autonomously, understanding how solutions impact systems internally and externally, and assessing the impact of change. Problem Resolution : Deliver resolutions to complex, cross-domain problems or those of high impact to customers. Standards Improvement : Identify opportunities to improve standards of practice within a project, continuously enhancing ways of working. Provide sound technical expertise to consult on significant components of a technical solution within a specific domain or cross-domain. Quality Assurance : Provide technical quality assurance over the work of other engineers through a matrix team structure. Integration Capabilities : Design and deliver strategic integration capabilities using Microservices and TMF open APIs where appropriate, or BT-defined open APIs as part of the Enterprise services/Integration squad. Software Engineering : Responsible for software engineering integration patterns across a wide variety of SaaS, IaaS, and PaaS-based applications. Team Leadership : Lead a squad of cross-functional developers and QA focused on building strategic integration capabilities using ReSTful API and Microservices. Deployment Architecture : Accountable for cloud-native deployment architecture for integration components, with a focus on highly scalable and resilient architectures. Roadmap and Backlog : Create, maintain, and regularly iterate a roadmap and backlog for the Integration squad. Operational Monitoring : Set up operational monitoring and reporting with engagement from the DevOps squad for the new IT Integration stack. User Feedback : Regularly seek feedback from users and use it, coupled with quantitative data, to iterate rapidly. Efficiency Delivery : Responsible for unlocking and delivering benefits/efficiencies in the squad, with assistance from squad members as required. Skills Architecture and Solution Design : Skills in architecture definition and solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance criteria that can be engineered. Growth Mindset : Reflect and learn constantly, and have a growth mindset - Build, measure, learn. IT Experience : Experience in the Enterprise telco business with specialist knowledge in at least one of Fixed & Mobile products, networks, sales, service, marketing, digital experiences. API and Data Monetisation : Understanding of API and Data monetisation options. Cloud Infrastructure as Code : Experience in Cloud Infrastructure as Code using Terraform and/or AWS CloudFormation would be ideal This role offers an exciting opportunity to be at the heart of BT's technological transformation, working with cutting-edge technologies and leading a dynamicteam. If you are passionate about technology and innovation, we would love to hear from you! 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 30% discount for friends and family on EE mobile pay monthly and SIM only plans Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jul 29, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Posting Date: 3 Jul 2025 Function: Software Engineering Unit: Digital Location: Riverside Tower, Belfast (N.I), United Kingdom Hybrid 3 days a week together out of our Belfast office (flexible 2 days remote wherever). Why This Job Matters In this role, you will play a crucial part in delivering BT's Simplify transformation. You will be at the forefront of designing and engineering the next generation of technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core integration capabilities. This involves building a standardised set of integration capabilities across the value and volume IT components. You will concentrate on DevOps engineering best practices and build across SaaS vendor platforms as well as Cloud Native IaaS/PaaS applications on our strategic Cloud Platforms. Collaboration and engagement with your value stream stakeholders will be key to understanding and interpreting priorities, working with value stream product owners to prioritise their demands into your backlogs. You will be the subject matter expert for API and Microservices-driven integration work. Responsibilities Technical Solutions : Create and implement technical solutions for a domain or cross-domains/portfolios of work within a specific technology area autonomously, understanding how solutions impact systems internally and externally, and assessing the impact of change. Problem Resolution : Deliver resolutions to complex, cross-domain problems or those of high impact to customers. Standards Improvement : Identify opportunities to improve standards of practice within a project, continuously enhancing ways of working. Provide sound technical expertise to consult on significant components of a technical solution within a specific domain or cross-domain. Quality Assurance : Provide technical quality assurance over the work of other engineers through a matrix team structure. Integration Capabilities : Design and deliver strategic integration capabilities using Microservices and TMF open APIs where appropriate, or BT-defined open APIs as part of the Enterprise services/Integration squad. Software Engineering : Responsible for software engineering integration patterns across a wide variety of SaaS, IaaS, and PaaS-based applications. Team Leadership : Lead a squad of cross-functional developers and QA focused on building strategic integration capabilities using ReSTful API and Microservices. Deployment Architecture : Accountable for cloud-native deployment architecture for integration components, with a focus on highly scalable and resilient architectures. Roadmap and Backlog : Create, maintain, and regularly iterate a roadmap and backlog for the Integration squad. Operational Monitoring : Set up operational monitoring and reporting with engagement from the DevOps squad for the new IT Integration stack. User Feedback : Regularly seek feedback from users and use it, coupled with quantitative data, to iterate rapidly. Efficiency Delivery : Responsible for unlocking and delivering benefits/efficiencies in the squad, with assistance from squad members as required. Skills Architecture and Solution Design : Skills in architecture definition and solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance criteria that can be engineered. Growth Mindset : Reflect and learn constantly, and have a growth mindset - Build, measure, learn. IT Experience : Experience in the Enterprise telco business with specialist knowledge in at least one of Fixed & Mobile products, networks, sales, service, marketing, digital experiences. API and Data Monetisation : Understanding of API and Data monetisation options. Cloud Infrastructure as Code : Experience in Cloud Infrastructure as Code using Terraform and/or AWS CloudFormation would be ideal This role offers an exciting opportunity to be at the heart of BT's technological transformation, working with cutting-edge technologies and leading a dynamicteam. If you are passionate about technology and innovation, we would love to hear from you! 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 30% discount for friends and family on EE mobile pay monthly and SIM only plans Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown from an idea into the dominant force for trust in e-commerce: Shopify's Review Solution : We've earned over 29k five-star reviews from merchants who rely on us daily Global Scale : More than 500k shops across 140+ countries use our platform Massive Reach : We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll work collaboratively with our Growth team to systematically engineer these touchpoints for maximum 5-star review generation, directly impacting our growth trajectory and market dominance. As the architect of our support transformation, you'll build technology-driven systems that achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency optimization while maintaining uncompromising service quality standards Implement data-driven QA frameworks with automated monitoring and real-time performance tracking Establish scalable, technology-first processes that reduce dependency on human intervention Optimize Shopify App Store review generation through systematic touchpoint engineering Create and monitor aggressive performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards across our globally distributed contractor network. Implement robust monitoring frameworks with clear metrics, establish contractor specialization tracks, and drive performance-based selection and retention aligned with measurable outcomes. Shopify App Store Optimization & Growth Maintain our position in the Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios : Workload/contractor performance improvements through technology optimization Reviews/Agent Ratio : Ownership of this critical metric that ties support performance directly to business growth AI Resolution Rate : Drive continuous improvement in automated resolution efficiency Performance Standards Compliance: Contractor network adherence to established quality benchmarks Cost Per Resolution : Technology-driven efficiency improvements What You'll Bring Must-Haves Demonstrable experience of performance-driven leadership in SaaS or e-commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem-solving and decision-making Nice-to-Haves Experience in e-commerce environment Understanding of API integrations and system connectivity Understanding of Shopify ecosystem Background in support transformation or restructuring Experience with distributed team management Our Culture: Results-Driven Excellence We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else-it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value. Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours. Your Package The Essentials £80-90k DOE + Monthly Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year) Team Life Weekly team meals Quarterly events Perks at Work Account Join Us in Building the Future of Trust in Commerce Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.
Jul 29, 2025
Full time
Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown from an idea into the dominant force for trust in e-commerce: Shopify's Review Solution : We've earned over 29k five-star reviews from merchants who rely on us daily Global Scale : More than 500k shops across 140+ countries use our platform Massive Reach : We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll work collaboratively with our Growth team to systematically engineer these touchpoints for maximum 5-star review generation, directly impacting our growth trajectory and market dominance. As the architect of our support transformation, you'll build technology-driven systems that achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency optimization while maintaining uncompromising service quality standards Implement data-driven QA frameworks with automated monitoring and real-time performance tracking Establish scalable, technology-first processes that reduce dependency on human intervention Optimize Shopify App Store review generation through systematic touchpoint engineering Create and monitor aggressive performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards across our globally distributed contractor network. Implement robust monitoring frameworks with clear metrics, establish contractor specialization tracks, and drive performance-based selection and retention aligned with measurable outcomes. Shopify App Store Optimization & Growth Maintain our position in the Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios : Workload/contractor performance improvements through technology optimization Reviews/Agent Ratio : Ownership of this critical metric that ties support performance directly to business growth AI Resolution Rate : Drive continuous improvement in automated resolution efficiency Performance Standards Compliance: Contractor network adherence to established quality benchmarks Cost Per Resolution : Technology-driven efficiency improvements What You'll Bring Must-Haves Demonstrable experience of performance-driven leadership in SaaS or e-commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem-solving and decision-making Nice-to-Haves Experience in e-commerce environment Understanding of API integrations and system connectivity Understanding of Shopify ecosystem Background in support transformation or restructuring Experience with distributed team management Our Culture: Results-Driven Excellence We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else-it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value. Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours. Your Package The Essentials £80-90k DOE + Monthly Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year) Team Life Weekly team meals Quarterly events Perks at Work Account Join Us in Building the Future of Trust in Commerce Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.
Position: Lead Analytics Engineer Location: Remote (UK only) Salary: 80,000 - 90,000 per annum plus equity Employment Type: Permanent, Full-Time Work Authorisation: Candidates must reside in the UK and have existing work eligibility . Sponsorship is not available. About Us We're a fast-growing, product-focused e-commerce business investing heavily in data to power smarter decisions across the company. With data becoming a core enabler for everything from product development to marketing performance, we're looking for a Lead Analytics Engineer to take the reins of our modern data platform and lead the next phase of our analytics maturity. Role Overview This is a senior, strategic role for someone who enjoys balancing technical execution with team leadership. You'll be responsible for shaping our data architecture, managing a small but growing team of analytics engineers, and working closely with stakeholders across the business to ensure data is accurate, actionable, and accessible at scale. Key Responsibilities Data Platform Strategy: Define and maintain the long-term roadmap for our analytics engineering infrastructure, CI/CD pipelines, and tooling standards. Pipeline Development: Architect and maintain high-performance data pipelines using dbt and Snowflake , optimised for scale, cost, and usability. Team Leadership: Manage and mentor a team of analytics engineers. Conduct code reviews, set technical objectives, and promote engineering best practices. Stakeholder Collaboration: Work closely with teams across Product, Marketing, and Analytics to prioritise and deliver on key data initiatives. BI & Data Accessibility: Drive the adoption and governance of ThoughtSpot (and other BI tools), ensuring users can confidently self-serve data. Data Governance: Own systems for monitoring, testing, and validation to maintain trust in the data and catch issues early. Cloud Infrastructure: Leverage AWS services (S3, Glue, Lambda, etc.) and Python scripting to orchestrate and automate data workflows. Innovation & Improvement: Continually explore and implement tools and processes that improve scalability, developer productivity, and data usability. What You Bring Relevant Experience: 4+ years in analytics or data engineering, ideally with exposure to e-commerce or digital product environments. Technical Expertise: Deep hands-on experience with Snowflake and dbt . Strong SQL skills and experience optimising complex transformations. Programming Proficiency: Comfortable with Python for automation, integration, and data orchestration. Cloud Savvy: Solid understanding of modern cloud data infrastructure, especially within AWS . Team Leadership: Experience mentoring and managing engineers in a fast-paced environment. Communication Skills: Able to clearly communicate with both technical and non-technical stakeholders. BI Familiarity: Comfortable working with tools like ThoughtSpot , Looker , or Tableau and supporting a self-service analytics culture. Process Orientation: You value strong documentation, scalable solutions, and consistent engineering standards. What We Offer A fully remote position within the UK with flexible hours The opportunity to lead and shape the data function of a growing, data-driven company A salary of 80,000- 90,000 depending on experience Supportive, fast-paced team environment with plenty of room for growth Apply Now If you're an experienced analytics engineer ready to take ownership of a modern data platform-and you're UK-based with full work eligibility-we'd love to hear from you.
Jul 29, 2025
Full time
Position: Lead Analytics Engineer Location: Remote (UK only) Salary: 80,000 - 90,000 per annum plus equity Employment Type: Permanent, Full-Time Work Authorisation: Candidates must reside in the UK and have existing work eligibility . Sponsorship is not available. About Us We're a fast-growing, product-focused e-commerce business investing heavily in data to power smarter decisions across the company. With data becoming a core enabler for everything from product development to marketing performance, we're looking for a Lead Analytics Engineer to take the reins of our modern data platform and lead the next phase of our analytics maturity. Role Overview This is a senior, strategic role for someone who enjoys balancing technical execution with team leadership. You'll be responsible for shaping our data architecture, managing a small but growing team of analytics engineers, and working closely with stakeholders across the business to ensure data is accurate, actionable, and accessible at scale. Key Responsibilities Data Platform Strategy: Define and maintain the long-term roadmap for our analytics engineering infrastructure, CI/CD pipelines, and tooling standards. Pipeline Development: Architect and maintain high-performance data pipelines using dbt and Snowflake , optimised for scale, cost, and usability. Team Leadership: Manage and mentor a team of analytics engineers. Conduct code reviews, set technical objectives, and promote engineering best practices. Stakeholder Collaboration: Work closely with teams across Product, Marketing, and Analytics to prioritise and deliver on key data initiatives. BI & Data Accessibility: Drive the adoption and governance of ThoughtSpot (and other BI tools), ensuring users can confidently self-serve data. Data Governance: Own systems for monitoring, testing, and validation to maintain trust in the data and catch issues early. Cloud Infrastructure: Leverage AWS services (S3, Glue, Lambda, etc.) and Python scripting to orchestrate and automate data workflows. Innovation & Improvement: Continually explore and implement tools and processes that improve scalability, developer productivity, and data usability. What You Bring Relevant Experience: 4+ years in analytics or data engineering, ideally with exposure to e-commerce or digital product environments. Technical Expertise: Deep hands-on experience with Snowflake and dbt . Strong SQL skills and experience optimising complex transformations. Programming Proficiency: Comfortable with Python for automation, integration, and data orchestration. Cloud Savvy: Solid understanding of modern cloud data infrastructure, especially within AWS . Team Leadership: Experience mentoring and managing engineers in a fast-paced environment. Communication Skills: Able to clearly communicate with both technical and non-technical stakeholders. BI Familiarity: Comfortable working with tools like ThoughtSpot , Looker , or Tableau and supporting a self-service analytics culture. Process Orientation: You value strong documentation, scalable solutions, and consistent engineering standards. What We Offer A fully remote position within the UK with flexible hours The opportunity to lead and shape the data function of a growing, data-driven company A salary of 80,000- 90,000 depending on experience Supportive, fast-paced team environment with plenty of room for growth Apply Now If you're an experienced analytics engineer ready to take ownership of a modern data platform-and you're UK-based with full work eligibility-we'd love to hear from you.
Software Development Engineer - 2 Years Contract, Japan Store Tech Job ID: Amazon (China) Holding Company Limited - D24 Are you passionate about working on disruptive ideas? Have you built and launched new experiences on Amazon top slot of home page and search page? This is a unique opportunity that combines the ability to build exciting, new user experiences for Amazon's customers, with the opportunity to work with Big Data, Machine Learning, and other advanced techniques to provide the best personalized experience for hundreds of millions of Amazon's customers. Key job responsibilities As a Software Development Engineer, you will be responsible for designing, developing, testing, and deploying large-scale data mining solutions, distributed machine learning systems, and/or modern client experiences across webpages, mobile applications, and other shopping mediums. You will collaborate closely with teams of software engineers, applied machine learning scientists, product managers, user interface designers, and others in order to influence our overall strategy, and define the team's roadmap. You will also drive the system architecture, spearhead best practices, and develop junior engineers. A successful candidate will have an established background in engineering large scale software systems, a strong technical ability, great communication skills, and a motivation to achieve results in a fast-paced environment. About the team Japan Marketing Automation team is a high-performing group that leverages Amazon's solution in large scale language model for processing shopping data, and build highly available distributed systems to deliver the best shopping experiences for our customers. We work full stack, from foundational backend systems to future-forward user interfaces. Our team's culture is centered on rapid prototyping, rigorous experimentation, and data-driven decision-making. We run large number of experiments each year and our work has revolutionized e-commerce features on Amazon home page, category page, deal page and high velocity event pages with up to 10 billion US dollars business contribution. We care deeply about our customers, as well as the well-being and growth of our team members. We focus on visible high-impact work, reduce operational load with automation, and are respectful work-life balance, and continual opportunity for people to learn and grow. We are looking for creative and innovative engineers with a similar penchant for deeply-technical problem solving and the ability to lead and deliver while upholding Amazon's leadership principles. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 28, 2025
Full time
Software Development Engineer - 2 Years Contract, Japan Store Tech Job ID: Amazon (China) Holding Company Limited - D24 Are you passionate about working on disruptive ideas? Have you built and launched new experiences on Amazon top slot of home page and search page? This is a unique opportunity that combines the ability to build exciting, new user experiences for Amazon's customers, with the opportunity to work with Big Data, Machine Learning, and other advanced techniques to provide the best personalized experience for hundreds of millions of Amazon's customers. Key job responsibilities As a Software Development Engineer, you will be responsible for designing, developing, testing, and deploying large-scale data mining solutions, distributed machine learning systems, and/or modern client experiences across webpages, mobile applications, and other shopping mediums. You will collaborate closely with teams of software engineers, applied machine learning scientists, product managers, user interface designers, and others in order to influence our overall strategy, and define the team's roadmap. You will also drive the system architecture, spearhead best practices, and develop junior engineers. A successful candidate will have an established background in engineering large scale software systems, a strong technical ability, great communication skills, and a motivation to achieve results in a fast-paced environment. About the team Japan Marketing Automation team is a high-performing group that leverages Amazon's solution in large scale language model for processing shopping data, and build highly available distributed systems to deliver the best shopping experiences for our customers. We work full stack, from foundational backend systems to future-forward user interfaces. Our team's culture is centered on rapid prototyping, rigorous experimentation, and data-driven decision-making. We run large number of experiments each year and our work has revolutionized e-commerce features on Amazon home page, category page, deal page and high velocity event pages with up to 10 billion US dollars business contribution. We care deeply about our customers, as well as the well-being and growth of our team members. We focus on visible high-impact work, reduce operational load with automation, and are respectful work-life balance, and continual opportunity for people to learn and grow. We are looking for creative and innovative engineers with a similar penchant for deeply-technical problem solving and the ability to lead and deliver while upholding Amazon's leadership principles. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
About us Photoroom was launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our mission is clear: to create the best visuals for your commerce. Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-the-world background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more. Processing over 5 billion images a year and downloaded over 200 million times, Photoroom is now the world's AI photo-editing app, available across mobile, web, and via an API in over 180 countries. Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 100 world-class deep learning, product, and marketing experts with backgrounds at the world's best companies. We are a diverse team of entrepreneurs building for entrepreneurs. TL;DR Build the web platform that powers 5 billion image transformations annually. As a frontend engineer at Photoroom, you'll join a 10-person web team where you'll architect scalable solutions for millions of users, integrate cutting-edge AI features, and directly shape the product that entrepreneurs worldwide rely on to create stunning visuals. You'll work autonomously across squads, tackling challenges from real-time image manipulation to AI-powered generative tools. 70k€-100k€ + Stock-Options/BSPCE Full remote:youcanworkfromanywhereinEuropewithina3-hourflightfromParis(HQ)andcometoourofficeonceperquarter(fullyreimbursed). WecurrentlysponsorvisasforindividualsrelocatingtoFranceoralreadybasedthere.WeareunabletosponsorvisasforremotepositionsoutsideofFranceatthistime. Socials-Annualcompanyretreats,quarterlygatherings,GameTime We can go higher for outstanding profiles and adapt to the cost of living if it is higher than in Paris. About the role Build the future of visual commerce at unprecedented scale. Imagine writing code that directly impacts millions of entrepreneurs creating their next big product launch. You'll work on real-time canvas manipulation, WebAssembly integration, AI-powered workflows, and performance optimization for massive visual datasets. What makes this role extraordinary: AI at the core: You'll have the best AI tools at your disposal, and the ability to focus on problem solving while AI manages what is automatable, redundant, and repetitive. You'll also build breakthrough features based on our proprietary genAI models. Not just consuming APIs, but building the interfaces that make complex AI feel effortless Technical depth: From sophisticated state management patterns with MobX to brand new features for our AI photo editor, you'll solve problems that push the boundaries of what's possible in the browser Product ownership: You'll go beyond implementation, and partner closely with our ML and product teams to help shape product strategy and build features from planning to launch and beyond Real-life impact: Your work will empower millions of small businesses and creators to compete visually with major brands Key projects you might tackle: Real-time collaborative editing, AI-powered background generation interfaces, complex image composition rendering, internal developer tools, design system architecture. Your technical playground: React.js, TypeScript, MobX, Canvas API, WebAssembly, TailwindCSS, Turborepo, Vite, Playwright. Plus, you'll be encouraged to experiment with cutting-edge web technologies as they emerge. About you You're a senior (8 years+) engineer excited about complex, high-impact challenges. You've built large-scale web applications that real people depend on. Think SaaS platforms serving 1M+ users monthly with teams of 10+ developers. You know how to maintain performance when every millisecond (and pixel!) count What we're looking for: React mastery: Deep expertise in React and component-based architecture State management expertise: Strong understanding of MobX or the observer pattern, and how to use it to manage complex application state elegantly Proven scale experience: You've architected applications serving 1M+ users monthly Startup mindset: You favor fast iteration over perfection, can work autonomously, and understand that in a scaling startup, adaptability beats rigid process AI enthusiasm: You actively use AI tools to amplify your productivity Bonus points for: WebAssembly experience, visual tools background, Canvas/WebGL knowledge, product photography interest. If you think you have what it takes but don't meet every single point above, please still apply. We'd love to chat and see if you could be a great fit. Hiring Process Screening call with recruiting Technical interview with the team lead Home technical assignment, followed by a review with the web team Ways of working interviews and meet the team Reference check & offer Support- If you have amedical condition or anindividual need for anadjustment to our process, and youbelieve this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Diversity, Equity, Inclusion and Belonging We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds. That's why: - We have flexible working hours - We trust people to work remotely - We extended the length of the parental leave All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
Jul 28, 2025
Full time
About us Photoroom was launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our mission is clear: to create the best visuals for your commerce. Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-the-world background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more. Processing over 5 billion images a year and downloaded over 200 million times, Photoroom is now the world's AI photo-editing app, available across mobile, web, and via an API in over 180 countries. Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 100 world-class deep learning, product, and marketing experts with backgrounds at the world's best companies. We are a diverse team of entrepreneurs building for entrepreneurs. TL;DR Build the web platform that powers 5 billion image transformations annually. As a frontend engineer at Photoroom, you'll join a 10-person web team where you'll architect scalable solutions for millions of users, integrate cutting-edge AI features, and directly shape the product that entrepreneurs worldwide rely on to create stunning visuals. You'll work autonomously across squads, tackling challenges from real-time image manipulation to AI-powered generative tools. 70k€-100k€ + Stock-Options/BSPCE Full remote:youcanworkfromanywhereinEuropewithina3-hourflightfromParis(HQ)andcometoourofficeonceperquarter(fullyreimbursed). WecurrentlysponsorvisasforindividualsrelocatingtoFranceoralreadybasedthere.WeareunabletosponsorvisasforremotepositionsoutsideofFranceatthistime. Socials-Annualcompanyretreats,quarterlygatherings,GameTime We can go higher for outstanding profiles and adapt to the cost of living if it is higher than in Paris. About the role Build the future of visual commerce at unprecedented scale. Imagine writing code that directly impacts millions of entrepreneurs creating their next big product launch. You'll work on real-time canvas manipulation, WebAssembly integration, AI-powered workflows, and performance optimization for massive visual datasets. What makes this role extraordinary: AI at the core: You'll have the best AI tools at your disposal, and the ability to focus on problem solving while AI manages what is automatable, redundant, and repetitive. You'll also build breakthrough features based on our proprietary genAI models. Not just consuming APIs, but building the interfaces that make complex AI feel effortless Technical depth: From sophisticated state management patterns with MobX to brand new features for our AI photo editor, you'll solve problems that push the boundaries of what's possible in the browser Product ownership: You'll go beyond implementation, and partner closely with our ML and product teams to help shape product strategy and build features from planning to launch and beyond Real-life impact: Your work will empower millions of small businesses and creators to compete visually with major brands Key projects you might tackle: Real-time collaborative editing, AI-powered background generation interfaces, complex image composition rendering, internal developer tools, design system architecture. Your technical playground: React.js, TypeScript, MobX, Canvas API, WebAssembly, TailwindCSS, Turborepo, Vite, Playwright. Plus, you'll be encouraged to experiment with cutting-edge web technologies as they emerge. About you You're a senior (8 years+) engineer excited about complex, high-impact challenges. You've built large-scale web applications that real people depend on. Think SaaS platforms serving 1M+ users monthly with teams of 10+ developers. You know how to maintain performance when every millisecond (and pixel!) count What we're looking for: React mastery: Deep expertise in React and component-based architecture State management expertise: Strong understanding of MobX or the observer pattern, and how to use it to manage complex application state elegantly Proven scale experience: You've architected applications serving 1M+ users monthly Startup mindset: You favor fast iteration over perfection, can work autonomously, and understand that in a scaling startup, adaptability beats rigid process AI enthusiasm: You actively use AI tools to amplify your productivity Bonus points for: WebAssembly experience, visual tools background, Canvas/WebGL knowledge, product photography interest. If you think you have what it takes but don't meet every single point above, please still apply. We'd love to chat and see if you could be a great fit. Hiring Process Screening call with recruiting Technical interview with the team lead Home technical assignment, followed by a review with the web team Ways of working interviews and meet the team Reference check & offer Support- If you have amedical condition or anindividual need for anadjustment to our process, and youbelieve this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Diversity, Equity, Inclusion and Belonging We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds. That's why: - We have flexible working hours - We trust people to work remotely - We extended the length of the parental leave All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
Jul 28, 2025
Full time
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. As our Engineering Head of eCommerce, you lead the teams responsible for the delivery of our eCommerce marketplace products. You will drive the implementation and execution of our eCommerce initiatives, ensuring they are robust, scalable, and secure amidst a rapidly evolving tech landscape. You will guide a highly skilled Engineering team toward the creation of a global marketplace meeting the needs of both users and merchants. You will oversee delivery across both web and mobile apps with an API-first cloud-based approach, applying your knowledge to simplify and refine operational processes. Key Responsibilities Lead initiatives to enhance the e-commerce capabilities, aligning with the trend towards personalised mobile-first shopping experiences. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high-quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability and performance, particularly for high-traffic events. Ensure compliance with international financial laws and security standards, integrating appropriate solutions for global payments. Set a high bar for software engineering excellence, emphasizing efficiency, performance optimization, and high availability. Being a mentor to tech leads and managers across the Engineering organisation. Skills Proven experience in leading and managing large teams or projects in an eCommerce environment with Gross Merchandise Value above $500M. Deep understanding of global payment and regulations related to eCommerce platforms. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns. Expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud-based solutions. Broad knowledge of eCommerce, including insights into online retail, customer engagement, digital marketing, and mobile commerce technologies. Excellent analytical and problem-solving skills, capable of making data-driven decisions. Experience communicating with senior stakeholders, including executives, partners, and vendors. Ability to thrive in a fast-paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process Online screening interview with the Senior Talent Partner Interview with the Group Director of Engineering and Director of Engineering (App & Merchant Experience) Final interview with the CTO and CPO Be comfortable. Be you. At Reward Gateway Edenred, we encourage all our employees to feel comfortable expressing their passion, creativity, and individuality at work. We value diverse cultures, backgrounds, and experiences because we truly believe that diversity drives innovation. Join our community, express yourself, and help us make the world a better place to work.
Jul 27, 2025
Full time
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. As our Engineering Head of eCommerce, you lead the teams responsible for the delivery of our eCommerce marketplace products. You will drive the implementation and execution of our eCommerce initiatives, ensuring they are robust, scalable, and secure amidst a rapidly evolving tech landscape. You will guide a highly skilled Engineering team toward the creation of a global marketplace meeting the needs of both users and merchants. You will oversee delivery across both web and mobile apps with an API-first cloud-based approach, applying your knowledge to simplify and refine operational processes. Key Responsibilities Lead initiatives to enhance the e-commerce capabilities, aligning with the trend towards personalised mobile-first shopping experiences. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high-quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability and performance, particularly for high-traffic events. Ensure compliance with international financial laws and security standards, integrating appropriate solutions for global payments. Set a high bar for software engineering excellence, emphasizing efficiency, performance optimization, and high availability. Being a mentor to tech leads and managers across the Engineering organisation. Skills Proven experience in leading and managing large teams or projects in an eCommerce environment with Gross Merchandise Value above $500M. Deep understanding of global payment and regulations related to eCommerce platforms. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns. Expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud-based solutions. Broad knowledge of eCommerce, including insights into online retail, customer engagement, digital marketing, and mobile commerce technologies. Excellent analytical and problem-solving skills, capable of making data-driven decisions. Experience communicating with senior stakeholders, including executives, partners, and vendors. Ability to thrive in a fast-paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process Online screening interview with the Senior Talent Partner Interview with the Group Director of Engineering and Director of Engineering (App & Merchant Experience) Final interview with the CTO and CPO Be comfortable. Be you. At Reward Gateway Edenred, we encourage all our employees to feel comfortable expressing their passion, creativity, and individuality at work. We value diverse cultures, backgrounds, and experiences because we truly believe that diversity drives innovation. Join our community, express yourself, and help us make the world a better place to work.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: The Partner team at Vercel is charged with accelerating our growth with partners. As a Partner Lead, GSI , you will play a pivotal role in helping to establish, grow, and manage strategic alliances with Global Systems Integrators (GSIs). The ideal candidate will have a deep relationship and a proven track record of building and scaling GSI partnerships, with strong understanding and experience in web development ecosystems. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Strategic Alliance Development: Build and expand strategic relationships with top-tier GSIs, such as Accenture,Capgemini and Slalom to drive joint business growth. Accelerate with cloud partners to achieve joint business outcomes. Go-to-Market Execution: Co-develop and execute go-to-market plans with GSI partners including joint solution offerings, industry-specific use cases, and field engagement strategies. Partner Enablement: Design and deliver enablement programs, in collaboration with the Education team, to educate GSI partners on our digital web development platform, Ecommerce capabilities, and value propositions. Revenue Growth & Pipeline Development: Drive pipeline generation through GSI channels by aligning with sales teams and executing joint account strategies. Executive Engagement: Cultivate strong executive relationships with key stakeholders within GSI organizations to influence partner priorities and investments. Cross-Functional Collaboration: Work closely with product, marketing, sales, and customer success teams to align partner initiatives with company objectives and customer needs. Performance Measurement: Define KPIs and regularly report on partnership health, influenced revenue, deal registrations, and other critical metrics. Industry Expertise: Stay current on Ecommerce and retail industry trends, partner solutions, and customer demands to inform partner strategies and innovation. About You: 8+ years of experience in strategic alliances, partner management, or business development within the software/SaaS industry. Existing relationships with key GSI organizations, including Accenture, Capgemini, Slalom and cloud providers (AWS as a key focus) Have strong business-level knowledge of the SaaS, headless, MACH architecture landscape Experienced in building GSIs partner channel from the ground up A track record of creating and executing successful partner/alliance strategies and plans, including expanding practices within a SI/GSI and exceeding both referral and bookings targets Strong understanding of Ecommerce platforms, digital transformation, and web development technologies. Ability to manage multiple stakeholders and projects in a fast-paced, collaborative environment. A collaborative team spirit, actively contributing to collective success Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $179,000-$269,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Jul 26, 2025
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: The Partner team at Vercel is charged with accelerating our growth with partners. As a Partner Lead, GSI , you will play a pivotal role in helping to establish, grow, and manage strategic alliances with Global Systems Integrators (GSIs). The ideal candidate will have a deep relationship and a proven track record of building and scaling GSI partnerships, with strong understanding and experience in web development ecosystems. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Strategic Alliance Development: Build and expand strategic relationships with top-tier GSIs, such as Accenture,Capgemini and Slalom to drive joint business growth. Accelerate with cloud partners to achieve joint business outcomes. Go-to-Market Execution: Co-develop and execute go-to-market plans with GSI partners including joint solution offerings, industry-specific use cases, and field engagement strategies. Partner Enablement: Design and deliver enablement programs, in collaboration with the Education team, to educate GSI partners on our digital web development platform, Ecommerce capabilities, and value propositions. Revenue Growth & Pipeline Development: Drive pipeline generation through GSI channels by aligning with sales teams and executing joint account strategies. Executive Engagement: Cultivate strong executive relationships with key stakeholders within GSI organizations to influence partner priorities and investments. Cross-Functional Collaboration: Work closely with product, marketing, sales, and customer success teams to align partner initiatives with company objectives and customer needs. Performance Measurement: Define KPIs and regularly report on partnership health, influenced revenue, deal registrations, and other critical metrics. Industry Expertise: Stay current on Ecommerce and retail industry trends, partner solutions, and customer demands to inform partner strategies and innovation. About You: 8+ years of experience in strategic alliances, partner management, or business development within the software/SaaS industry. Existing relationships with key GSI organizations, including Accenture, Capgemini, Slalom and cloud providers (AWS as a key focus) Have strong business-level knowledge of the SaaS, headless, MACH architecture landscape Experienced in building GSIs partner channel from the ground up A track record of creating and executing successful partner/alliance strategies and plans, including expanding practices within a SI/GSI and exceeding both referral and bookings targets Strong understanding of Ecommerce platforms, digital transformation, and web development technologies. Ability to manage multiple stakeholders and projects in a fast-paced, collaborative environment. A collaborative team spirit, actively contributing to collective success Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $179,000-$269,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Senior Product Director, SEO page is loaded Senior Product Director, SEO Apply locations London-1 London Bridge St time type Full time posted on Posted 30+ Days Ago job requisition id Job_Req_46446 Job Description: About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video, and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies. About the Role: Dow Jones is seeking an experienced and strategic Senior Product Director of SEO to lead the development and execution of our SEO roadmap. In this senior role, you will oversee the optimization and evolution of our SEO strategy, ensuring we continuously grow organic traffic, improve rankings, and expand our acquisition funnel. You will collaborate closely with cross-functional teams including our newsrooms, marketing, engineering, and analytics team to drive innovative SEO solutions and impact. As a leader in the engineering team, you will be involved in every aspect of the product development process, from brainstorming and ideation to production launch and on-going development. You will work closely with an engineering organization ensuring initiatives launch within scope, on time, with measurable impact. You Will: Develop and execute a long-term SEO product strategy that aligns with business objectives across multiple properties. Stay ahead of industry trends, algorithm changes, and SEO best practices to ensure our strategies are future-proof. Partner with Engineering, Design, Editorial, and Marketing teams to implement SEO strategies that optimize site architecture, content, and overall search visibility. Act as the product owner for all SEO-related tools and features, managing product lifecycle from ideation to launch. Facilitate open communication and alignment between departments to ensure a cohesive SEO roadmap. Leverage analytics, performance metrics, and A/B testing to refine SEO strategies and prioritize high-impact initiatives. Define and track key SEO metrics (traffic, rankings, conversions, etc.) and present regular performance reports to leadership teams. Use competitive analysis and market research to identify opportunities and gaps in SEO performance. Foster a culture of innovation, continuous learning, and proactive problem-solving within the team. Own the product vision and roadmap for SEO-related features, tools, and platforms. Work with the engineering team to ensure SEO considerations are integrated into the architecture and systems. Prioritize and manage a backlog of SEO-related enhancements, ensuring timely and efficient delivery of initiatives. You Have: 7+ years of SEO experience, with at least 3+ years in a leadership role managing teams and SEO product strategy. Proven experience in product management or product ownership within an SEO or digital marketing context. Deep understanding of SEO best practices, search algorithms, and the technical elements of SEO (crawling, indexing, sitemaps, etc.). Strong analytical mindset with the ability to use data to make informed decisions and track SEO success. Experience with SEO tools such as Google Search Console, SEMrush, Ahrefs, News Dashboard, Screaming Frog, or similar. Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders. Experience managing large-scale SEO efforts across complex digital ecosystems (e-commerce, SaaS, or similar industries is a plus). Familiarity with web development languages (HTML, CSS, JavaScript) is a plus. Demonstrated success in driving SEO growth for large-scale websites or platforms. Familiarity with Agile methodologies and working in fast-paced, iterative development environments. Experience working in media is a plus. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Technology Job Category: Software Product Engineering Union Status: Non-Union role About Us Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Jul 25, 2025
Full time
Senior Product Director, SEO page is loaded Senior Product Director, SEO Apply locations London-1 London Bridge St time type Full time posted on Posted 30+ Days Ago job requisition id Job_Req_46446 Job Description: About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video, and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies. About the Role: Dow Jones is seeking an experienced and strategic Senior Product Director of SEO to lead the development and execution of our SEO roadmap. In this senior role, you will oversee the optimization and evolution of our SEO strategy, ensuring we continuously grow organic traffic, improve rankings, and expand our acquisition funnel. You will collaborate closely with cross-functional teams including our newsrooms, marketing, engineering, and analytics team to drive innovative SEO solutions and impact. As a leader in the engineering team, you will be involved in every aspect of the product development process, from brainstorming and ideation to production launch and on-going development. You will work closely with an engineering organization ensuring initiatives launch within scope, on time, with measurable impact. You Will: Develop and execute a long-term SEO product strategy that aligns with business objectives across multiple properties. Stay ahead of industry trends, algorithm changes, and SEO best practices to ensure our strategies are future-proof. Partner with Engineering, Design, Editorial, and Marketing teams to implement SEO strategies that optimize site architecture, content, and overall search visibility. Act as the product owner for all SEO-related tools and features, managing product lifecycle from ideation to launch. Facilitate open communication and alignment between departments to ensure a cohesive SEO roadmap. Leverage analytics, performance metrics, and A/B testing to refine SEO strategies and prioritize high-impact initiatives. Define and track key SEO metrics (traffic, rankings, conversions, etc.) and present regular performance reports to leadership teams. Use competitive analysis and market research to identify opportunities and gaps in SEO performance. Foster a culture of innovation, continuous learning, and proactive problem-solving within the team. Own the product vision and roadmap for SEO-related features, tools, and platforms. Work with the engineering team to ensure SEO considerations are integrated into the architecture and systems. Prioritize and manage a backlog of SEO-related enhancements, ensuring timely and efficient delivery of initiatives. You Have: 7+ years of SEO experience, with at least 3+ years in a leadership role managing teams and SEO product strategy. Proven experience in product management or product ownership within an SEO or digital marketing context. Deep understanding of SEO best practices, search algorithms, and the technical elements of SEO (crawling, indexing, sitemaps, etc.). Strong analytical mindset with the ability to use data to make informed decisions and track SEO success. Experience with SEO tools such as Google Search Console, SEMrush, Ahrefs, News Dashboard, Screaming Frog, or similar. Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders. Experience managing large-scale SEO efforts across complex digital ecosystems (e-commerce, SaaS, or similar industries is a plus). Familiarity with web development languages (HTML, CSS, JavaScript) is a plus. Demonstrated success in driving SEO growth for large-scale websites or platforms. Familiarity with Agile methodologies and working in fast-paced, iterative development environments. Experience working in media is a plus. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Technology Job Category: Software Product Engineering Union Status: Non-Union role About Us Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description At Publicis Groupe , innovation is in our DNA-and Performics is where performance and technology meet to transform digital marketing outcomes for global brands. As a key capability within Publicis Media, Performics delivers high-impact digital activation strategies across 57+ markets. With over 30 nationalities in our team and deep partnerships with platforms like Google, Meta, Amazon, and The Trade Desk, we lead the way in delivering performance-driven solutions across search, social, programmatic, commerce, and affiliate marketing. We're not just about delivering clicks-we're about delivering business outcomes. This is a strategic operational role. You will play a pivotal part in ensuring that product initiatives across our digital performance ecosystem are operationally defined, structured for execution, and delivered with precision. Sitting between Product, Tech, Marketing, Sales, and Leadership, you will lead and orchestrate the processes that turn innovation into scaled, market-ready solutions. This role is perfect for someone who thrives in structured environments, understands the needs of digital marketing teams, and knows how to build the processes, governance, and alignment needed to make complex products work across regions, channels, and teams. Responsibilities 1. Product Strategy & Operational Definition Lead operational processes to define and scope new product features-ensuring they're backed by insights, business priorities, and feasibility assessments. Act as the voice of operational readiness within product development cycles, aligning MVPs with technical and marketing channel execution. Ensure all product documentation, requirements, and handovers are robust and execution-ready. Work cross-functionally to bridge the gap between strategy and channel-specific implementation needs. 2. Cross-Team Operational Collaboration & Alignment Serve as the primary operational conduit between Product, Engineering, Digital Marketing (Search, Social, Commerce, Programmatic), and Sales. Facilitate alignment across stakeholders through structured communication forums, working groups, and feedback loops. Translate product goals into operational roadmaps and delivery timelines, securing buy-in and ongoing accountability from all departments. Drive problem-solving for any operational barriers that prevent successful rollout or adoption. 3. Operational Excellence & Processes Build, optimise, and govern workflows for planning, prioritization, execution, and go-to-market enablement. Develop tools, reporting frameworks, and dashboards to track progress and performance of product initiatives across digital channels. Maintain intake and prioritisation mechanisms for requests related to digital marketing product needs and operational enhancements. Qualifications Required Experience A strong operational mindset -skilled at creating systems, frameworks, and workflows that drive clarity and alignment. Experience in product operations, program management, marketing operations, or similar roles focused on execution in complex digital environments. Understanding of how digital marketing channels operate, perform, and integrate with product delivery (e.g., Search, Paid Social, Programmatic, Commerce, Affiliates). Ability to manage competing priorities and cross-functional stakeholders in a matrixed, fast-moving organisation. Excellent communication skills to navigate between technical and non-technical audiences, and influence at multiple levels. Familiarity with tools like Jira, Confluence, Asana, and marketing analytics platforms to support agile planning and performance tracking. Preferred but Not Required Experience supporting go-to-market operations for digital tools, platforms, or data products. Insight into how product evolution impacts digital performance outcomes and marketing ROI. Certification in Agile (e.g., CSM, CSPO) or Project Management (e.g., PMP) is a plus. Preferred Skills PMP, Agile, or Scrum certifications a plus. Experience supporting global product rollouts. Fluency in marketing data and analytics to inform operational decision-making. Experience managing product assets or information across multiple digital platforms. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups)
Jul 25, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description At Publicis Groupe , innovation is in our DNA-and Performics is where performance and technology meet to transform digital marketing outcomes for global brands. As a key capability within Publicis Media, Performics delivers high-impact digital activation strategies across 57+ markets. With over 30 nationalities in our team and deep partnerships with platforms like Google, Meta, Amazon, and The Trade Desk, we lead the way in delivering performance-driven solutions across search, social, programmatic, commerce, and affiliate marketing. We're not just about delivering clicks-we're about delivering business outcomes. This is a strategic operational role. You will play a pivotal part in ensuring that product initiatives across our digital performance ecosystem are operationally defined, structured for execution, and delivered with precision. Sitting between Product, Tech, Marketing, Sales, and Leadership, you will lead and orchestrate the processes that turn innovation into scaled, market-ready solutions. This role is perfect for someone who thrives in structured environments, understands the needs of digital marketing teams, and knows how to build the processes, governance, and alignment needed to make complex products work across regions, channels, and teams. Responsibilities 1. Product Strategy & Operational Definition Lead operational processes to define and scope new product features-ensuring they're backed by insights, business priorities, and feasibility assessments. Act as the voice of operational readiness within product development cycles, aligning MVPs with technical and marketing channel execution. Ensure all product documentation, requirements, and handovers are robust and execution-ready. Work cross-functionally to bridge the gap between strategy and channel-specific implementation needs. 2. Cross-Team Operational Collaboration & Alignment Serve as the primary operational conduit between Product, Engineering, Digital Marketing (Search, Social, Commerce, Programmatic), and Sales. Facilitate alignment across stakeholders through structured communication forums, working groups, and feedback loops. Translate product goals into operational roadmaps and delivery timelines, securing buy-in and ongoing accountability from all departments. Drive problem-solving for any operational barriers that prevent successful rollout or adoption. 3. Operational Excellence & Processes Build, optimise, and govern workflows for planning, prioritization, execution, and go-to-market enablement. Develop tools, reporting frameworks, and dashboards to track progress and performance of product initiatives across digital channels. Maintain intake and prioritisation mechanisms for requests related to digital marketing product needs and operational enhancements. Qualifications Required Experience A strong operational mindset -skilled at creating systems, frameworks, and workflows that drive clarity and alignment. Experience in product operations, program management, marketing operations, or similar roles focused on execution in complex digital environments. Understanding of how digital marketing channels operate, perform, and integrate with product delivery (e.g., Search, Paid Social, Programmatic, Commerce, Affiliates). Ability to manage competing priorities and cross-functional stakeholders in a matrixed, fast-moving organisation. Excellent communication skills to navigate between technical and non-technical audiences, and influence at multiple levels. Familiarity with tools like Jira, Confluence, Asana, and marketing analytics platforms to support agile planning and performance tracking. Preferred but Not Required Experience supporting go-to-market operations for digital tools, platforms, or data products. Insight into how product evolution impacts digital performance outcomes and marketing ROI. Certification in Agile (e.g., CSM, CSPO) or Project Management (e.g., PMP) is a plus. Preferred Skills PMP, Agile, or Scrum certifications a plus. Experience supporting global product rollouts. Fluency in marketing data and analytics to inform operational decision-making. Experience managing product assets or information across multiple digital platforms. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups)
OpenDoor I Planning Director - Job Description PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Planning Director at OpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've built OpenDoor for Amazon . OpenDoor is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles , and WPP's core values of Open, Optimistic and Extraordinary . Together, w hen WPP's Creative Transformation meets Amazon's next-level customer centricity, our people come together to challenge and impact what's done today and build a better future. B y joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP's top five global clients, but you are also taking a step to challeng e yourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. ABOUT THE ROLE We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Planning Director . This is a full-time position based in London. The r ole will repor t to the R egional P lanning Le ad and will manage a team of 4 across EU markets . This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. RESPONSIBILITIES Media planning: Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs and pitches. Have an advanced understanding of the Purchase Journey thinking and planning philosophy across all client work. Including being an expert in a broad set of internal tools, as well as external tools to build a deep understanding of the consumer, the client's business and its specific opportunities. Have an expert overview of the media market landscape, trends and start to build media owner relationships. Campaign management & effective communication: Oversee campaign management, ensuring quality control and output is of the highest standard. Develop a skilled understand ing of commercial practices and of the wider agency. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Comms planning and storytelling: Lead multi-market comms strategies with the local comms planning team. Direct the central and local planning teams on comms planning campaigns and workstreams . Own planning presentations and narratives including defining the inputs needed and working with the wider teams in London and the European countries to compile work and meet deadlines. Lead brainstorm and idea creation for campaigns I ndependently problem solve, including integrating and questioning data and insights and find solutions based on knowledge and experience. Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required. Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities. Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results. Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges. Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing. QUALIFICATIONS Comfortable presenting both directly from platform (OS, Architect etc) and developing a story from data but delivered outside of the platform (Telmar etc). Strong writing skills and able to communicate ideas clearly and effectively. Can confidently answer client questions and liaise with internal teams on best solutions to use. Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout Uses critical questioning and maintains a broad perspective when analysing information to gain a deeper understanding of the problem and wider impact. Has an understanding of how behaviour change theory and practice influences communications campaigns and the role of company reputation on wider corporate performance . Leads the delivery of relevant and accurate information to drive maximum impact. Consistently delivers communications to influence and educate all levels of seniority, appropriately judging the demands of the situation. Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout . Successful delivery of key launches in line with scope, resources and agreed budget . Productive and well-prepared client and network status meetings . Adherence to Ways of Working both by clients and internal teams . Deliver monthly thought leadership (engaging with internal and third-party stakeholders as required) BONUS POINTS Multi-market experience Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting). Applies big picture thinking in work and proactively leverages an understanding of the organization and key industry trends. Designs differentiated communications (content focus, style, presentation etc) for various internal and external audiences. Applies knowledge of client, audience, channel, market and category to effectively deliver compelling multi-media plans. Translates learnings and trends to create marketing communication strategies that are effective with clear measurement. Application of purchase journey thinking and visualization of how the media plan works channels. Applies best practices to campaign management and acts as the escalation point for issues. Oversees team members to discuss current projects, workload and activities prioritises resources accordingly. Improves workload management by supporting others in setting priorities and by postponing less relevant work. Provide actionable insights during mid and post-campaign reports to improve in-flight optimizations and future campaign brief recommendations. Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles Familiarity with Amazon Ads Understanding of Amazon's ecosystem BENEFITS OF OPENDOOR Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies. Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon. Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open. Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making. Global Impact: Be part of a team that is shaping the future of marketing on a global scale. HOW TO APPLY Interested candidates are encouraged to submit their resume and cover letter to the talent team We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jul 24, 2025
Full time
OpenDoor I Planning Director - Job Description PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Planning Director at OpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've built OpenDoor for Amazon . OpenDoor is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles , and WPP's core values of Open, Optimistic and Extraordinary . Together, w hen WPP's Creative Transformation meets Amazon's next-level customer centricity, our people come together to challenge and impact what's done today and build a better future. B y joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP's top five global clients, but you are also taking a step to challeng e yourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. ABOUT THE ROLE We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Planning Director . This is a full-time position based in London. The r ole will repor t to the R egional P lanning Le ad and will manage a team of 4 across EU markets . This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. RESPONSIBILITIES Media planning: Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs and pitches. Have an advanced understanding of the Purchase Journey thinking and planning philosophy across all client work. Including being an expert in a broad set of internal tools, as well as external tools to build a deep understanding of the consumer, the client's business and its specific opportunities. Have an expert overview of the media market landscape, trends and start to build media owner relationships. Campaign management & effective communication: Oversee campaign management, ensuring quality control and output is of the highest standard. Develop a skilled understand ing of commercial practices and of the wider agency. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Comms planning and storytelling: Lead multi-market comms strategies with the local comms planning team. Direct the central and local planning teams on comms planning campaigns and workstreams . Own planning presentations and narratives including defining the inputs needed and working with the wider teams in London and the European countries to compile work and meet deadlines. Lead brainstorm and idea creation for campaigns I ndependently problem solve, including integrating and questioning data and insights and find solutions based on knowledge and experience. Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required. Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities. Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results. Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges. Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing. QUALIFICATIONS Comfortable presenting both directly from platform (OS, Architect etc) and developing a story from data but delivered outside of the platform (Telmar etc). Strong writing skills and able to communicate ideas clearly and effectively. Can confidently answer client questions and liaise with internal teams on best solutions to use. Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout Uses critical questioning and maintains a broad perspective when analysing information to gain a deeper understanding of the problem and wider impact. Has an understanding of how behaviour change theory and practice influences communications campaigns and the role of company reputation on wider corporate performance . Leads the delivery of relevant and accurate information to drive maximum impact. Consistently delivers communications to influence and educate all levels of seniority, appropriately judging the demands of the situation. Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout . Successful delivery of key launches in line with scope, resources and agreed budget . Productive and well-prepared client and network status meetings . Adherence to Ways of Working both by clients and internal teams . Deliver monthly thought leadership (engaging with internal and third-party stakeholders as required) BONUS POINTS Multi-market experience Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting). Applies big picture thinking in work and proactively leverages an understanding of the organization and key industry trends. Designs differentiated communications (content focus, style, presentation etc) for various internal and external audiences. Applies knowledge of client, audience, channel, market and category to effectively deliver compelling multi-media plans. Translates learnings and trends to create marketing communication strategies that are effective with clear measurement. Application of purchase journey thinking and visualization of how the media plan works channels. Applies best practices to campaign management and acts as the escalation point for issues. Oversees team members to discuss current projects, workload and activities prioritises resources accordingly. Improves workload management by supporting others in setting priorities and by postponing less relevant work. Provide actionable insights during mid and post-campaign reports to improve in-flight optimizations and future campaign brief recommendations. Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles Familiarity with Amazon Ads Understanding of Amazon's ecosystem BENEFITS OF OPENDOOR Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies. Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon. Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open. Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making. Global Impact: Be part of a team that is shaping the future of marketing on a global scale. HOW TO APPLY Interested candidates are encouraged to submit their resume and cover letter to the talent team We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Come and change the world of AI with the Kumo team! Companies spend millions of dollars to store terabytes of data in data lakehouses, but only leverage a fraction of it for predictive tasks. This is because traditional machine learning is slow and time consuming, taking months to perform feature engineering, build training pipelines, and achieve acceptable performance. At Kumo, we are building a machine learning platform for data lakehouses, enabling data scientists to train powerful Graph Neural Net models directly on their relational data, with only a few lines of declarative syntax known as Predictive Query Language. The Kumo platform enables users to build models a dozen times faster, and achieve better model accuracy than traditional approaches. As a Data Scientist in London, you will be a technical liaison for Kumo's customers and prospects in the UK region. Your objective is to discover the technical needs of customers and showcase how Kumo can address them (or explain why you think it won't). With this information, you will craft and tell a story of how Kumo can deliver value to their organization. Together with the customer and Account Manager, you will put together a plan to solve the customer's machine learning problems using Kumo. You will leverage your industry knowledge and data science expertise to help the customer craft the solution architecture and machine learning approach for their use cases, and guide them to achieve technical wins. You will maintain relationships with technical champions, ensuring continued success of existing models as well as expansion to new use cases. This is a fantastic opportunity for someone with deep expertise in machine learning and passion for data science to grow into a confident leader within a dynamic and innovative environment. The Value You Will Add: Be a Kumo platform superuser - understand the product in and out and how it should be used to solve customer problems. Lead the technical discovery to understand the alignment between what Kumo offers and prospective customer expectations. Conduct product demos of Kumo solving ML problems in a variety of verticals, including finance/fraud, growth/marketing, personalization/commerce, and forecasting/optimization. Guide the customer to achieve meaningful wins on high-impact ML problems, by leveraging your problem-solving skills, data science knowledge, and industry experience. Be hands-on, to help customers overcome challenges they may encounter in achieving sufficient model performance, or integrating Kumo into their production systems. Lead architecture reviews and security assessments. Maintain meaningful relationships with technical influencers and champions within ML teams, both pre and post-sale. Educate current Kumo users on how to successfully use our product, best practices, etc. so that they increase usage across a larger and larger number of internal workloads. Provide market and customer feedback to the Product and Engineering team to refine feature specifications and the product roadmap. Create broader processes for each customer to go through to ensure we can drive repeatable successes in PoCs. Generate Kumo platform educational materials to disseminate amongst current users or prospects. Your Foundation: Someone who finds genuine satisfaction in solving customer ML problems and helping them deliver value to the business. 5+ years of relevant professional experience working with external customers in deploying AI/ML/data science solutions in production for customers. Proficiency with ML and data science fundamentals, at the level of a bachelors/graduate program. Persuasive communication - ability to present, speak, demo well to customer stakeholders and convince them to partner with Kumo! Self-starter, motivative, resourceful and persistent: demonstrated ability to structure complex problems, take the initiative, and identify creative solutions to deliver outcomes in the face of obstacles. Knowledge of common data science tools around SQL-based data warehousing (eg. Snowflake, Databricks, DBT), BI tools (eg. Tableau, Looker), workflow orchestration, and ML Ops. Excellent spoken and written English skills. Fluency with scripting in Python. Ability to work effectively across time zones. Teammates will be located from PT to CET time zones. Customers will be in GMT/CET, while occasionally as far as SGT. - Benefits: Stock Competitive Salaries Medical Insurance Dental Insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jul 24, 2025
Full time
Come and change the world of AI with the Kumo team! Companies spend millions of dollars to store terabytes of data in data lakehouses, but only leverage a fraction of it for predictive tasks. This is because traditional machine learning is slow and time consuming, taking months to perform feature engineering, build training pipelines, and achieve acceptable performance. At Kumo, we are building a machine learning platform for data lakehouses, enabling data scientists to train powerful Graph Neural Net models directly on their relational data, with only a few lines of declarative syntax known as Predictive Query Language. The Kumo platform enables users to build models a dozen times faster, and achieve better model accuracy than traditional approaches. As a Data Scientist in London, you will be a technical liaison for Kumo's customers and prospects in the UK region. Your objective is to discover the technical needs of customers and showcase how Kumo can address them (or explain why you think it won't). With this information, you will craft and tell a story of how Kumo can deliver value to their organization. Together with the customer and Account Manager, you will put together a plan to solve the customer's machine learning problems using Kumo. You will leverage your industry knowledge and data science expertise to help the customer craft the solution architecture and machine learning approach for their use cases, and guide them to achieve technical wins. You will maintain relationships with technical champions, ensuring continued success of existing models as well as expansion to new use cases. This is a fantastic opportunity for someone with deep expertise in machine learning and passion for data science to grow into a confident leader within a dynamic and innovative environment. The Value You Will Add: Be a Kumo platform superuser - understand the product in and out and how it should be used to solve customer problems. Lead the technical discovery to understand the alignment between what Kumo offers and prospective customer expectations. Conduct product demos of Kumo solving ML problems in a variety of verticals, including finance/fraud, growth/marketing, personalization/commerce, and forecasting/optimization. Guide the customer to achieve meaningful wins on high-impact ML problems, by leveraging your problem-solving skills, data science knowledge, and industry experience. Be hands-on, to help customers overcome challenges they may encounter in achieving sufficient model performance, or integrating Kumo into their production systems. Lead architecture reviews and security assessments. Maintain meaningful relationships with technical influencers and champions within ML teams, both pre and post-sale. Educate current Kumo users on how to successfully use our product, best practices, etc. so that they increase usage across a larger and larger number of internal workloads. Provide market and customer feedback to the Product and Engineering team to refine feature specifications and the product roadmap. Create broader processes for each customer to go through to ensure we can drive repeatable successes in PoCs. Generate Kumo platform educational materials to disseminate amongst current users or prospects. Your Foundation: Someone who finds genuine satisfaction in solving customer ML problems and helping them deliver value to the business. 5+ years of relevant professional experience working with external customers in deploying AI/ML/data science solutions in production for customers. Proficiency with ML and data science fundamentals, at the level of a bachelors/graduate program. Persuasive communication - ability to present, speak, demo well to customer stakeholders and convince them to partner with Kumo! Self-starter, motivative, resourceful and persistent: demonstrated ability to structure complex problems, take the initiative, and identify creative solutions to deliver outcomes in the face of obstacles. Knowledge of common data science tools around SQL-based data warehousing (eg. Snowflake, Databricks, DBT), BI tools (eg. Tableau, Looker), workflow orchestration, and ML Ops. Excellent spoken and written English skills. Fluency with scripting in Python. Ability to work effectively across time zones. Teammates will be located from PT to CET time zones. Customers will be in GMT/CET, while occasionally as far as SGT. - Benefits: Stock Competitive Salaries Medical Insurance Dental Insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !
Jul 24, 2025
Full time
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !
Job Description How You'll Make an Impact We're seeking a highly motivated Solutions Architect (Programmatic and Privacy) to play a pivotal role in driving the sales cycle for Epsilon's product portfolio. This is a technical client-facing role within the Customer Solutions team, supporting scalable digital solutions across paid, earned, and owned channels. Your mission is to drive growth by guiding clients through seamless integrations, onboarding, and long-term adoption of our platform.You'll use your expertise in system architecture and data strategy to align solutions with client tech stacks, becoming both a trusted advisor to clients and a champion of innovation within Epsilon. This is a hybrid role based in our London office. (3 days per week) What You'll Achieve Lead technology strategy, system integrations, and implementation across digital advertising and marketing platforms. Assess client architectures, define future-state visions, and align them with business goals and technical realities. Oversee onboarding and integration, advising on system design, data flows, and platform compatibility. Ensure technical scalability and product-market fit in go-to-market strategies. Clearly communicate platform capabilities and value to varied audiences, tailoring based on client needs. Collaborate cross-functionally with Product, Engineering, Sales, and external stakeholders to develop and deliver solutions. Build strong relationships with client decision-makers to influence long-term technical strategy. Understand client goals and guide them toward sustainable, high-impact technical solutions. Promote platform adoption by identifying opportunities from client use cases and market feedback; channel insights back to product teams. Manage project execution, ensuring on-time delivery and successful outcomes through coordination of internal resources. Stay informed on industry trends, regulatory changes, and new technologies to guide both clients and internal teams. Who You Are What you'll bring with you : 5+ years in technical solutions, systems architecture, or ad tech engineering, with client-facing experience. Deep knowledge of the digital advertising ecosystem: RTB/programmatic, retail media, identity, and measurement. Proficiency in web technologies (HTML, CSS, JavaScript), tag managers, and tracking methods (client/server-side). Strong API skills (REST, Postman) and experience troubleshooting integration workflows. Familiarity with data formats (CSV, TSV, XML, JSON) used in ad tech and e-commerce. Experience with SQL and data platforms like BigQuery for analysis and troubleshooting. Understanding of event tracking for impressions, clicks, and conversions via APIs or tags. Working knowledge of cloud platforms (GCP preferred; AWS/Azure a plus). Ability to explain complex concepts to technical and non-technical audiences; excellent communication skills. Proven success in fast-paced, cross-functional environments. Why you might stand out from other talent : Experience with RMNs, agencies, publishers, or MarTech platforms. Knowledge of data clean rooms, privacy regulations (GDPR/CCPA), and identity resolution. Familiarity with ad tagging and tag management systems. Contributions to technical documentation or client-facing integration tools. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Jul 24, 2025
Full time
Job Description How You'll Make an Impact We're seeking a highly motivated Solutions Architect (Programmatic and Privacy) to play a pivotal role in driving the sales cycle for Epsilon's product portfolio. This is a technical client-facing role within the Customer Solutions team, supporting scalable digital solutions across paid, earned, and owned channels. Your mission is to drive growth by guiding clients through seamless integrations, onboarding, and long-term adoption of our platform.You'll use your expertise in system architecture and data strategy to align solutions with client tech stacks, becoming both a trusted advisor to clients and a champion of innovation within Epsilon. This is a hybrid role based in our London office. (3 days per week) What You'll Achieve Lead technology strategy, system integrations, and implementation across digital advertising and marketing platforms. Assess client architectures, define future-state visions, and align them with business goals and technical realities. Oversee onboarding and integration, advising on system design, data flows, and platform compatibility. Ensure technical scalability and product-market fit in go-to-market strategies. Clearly communicate platform capabilities and value to varied audiences, tailoring based on client needs. Collaborate cross-functionally with Product, Engineering, Sales, and external stakeholders to develop and deliver solutions. Build strong relationships with client decision-makers to influence long-term technical strategy. Understand client goals and guide them toward sustainable, high-impact technical solutions. Promote platform adoption by identifying opportunities from client use cases and market feedback; channel insights back to product teams. Manage project execution, ensuring on-time delivery and successful outcomes through coordination of internal resources. Stay informed on industry trends, regulatory changes, and new technologies to guide both clients and internal teams. Who You Are What you'll bring with you : 5+ years in technical solutions, systems architecture, or ad tech engineering, with client-facing experience. Deep knowledge of the digital advertising ecosystem: RTB/programmatic, retail media, identity, and measurement. Proficiency in web technologies (HTML, CSS, JavaScript), tag managers, and tracking methods (client/server-side). Strong API skills (REST, Postman) and experience troubleshooting integration workflows. Familiarity with data formats (CSV, TSV, XML, JSON) used in ad tech and e-commerce. Experience with SQL and data platforms like BigQuery for analysis and troubleshooting. Understanding of event tracking for impressions, clicks, and conversions via APIs or tags. Working knowledge of cloud platforms (GCP preferred; AWS/Azure a plus). Ability to explain complex concepts to technical and non-technical audiences; excellent communication skills. Proven success in fast-paced, cross-functional environments. Why you might stand out from other talent : Experience with RMNs, agencies, publishers, or MarTech platforms. Knowledge of data clean rooms, privacy regulations (GDPR/CCPA), and identity resolution. Familiarity with ad tagging and tag management systems. Contributions to technical documentation or client-facing integration tools. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Bloomreach is building the world's premier agentic platform for personalization .We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn't only autonomous it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. The Team The Senior Software Engineer is part of the Bloomreach Professional Services team and is seen as a consultant by our clients and partners. You're at the frontline helping some of the world's biggest and most innovative global businesses create the next generation of digital experiences through personalized websites & mobile applications using AI powered APIs and SDKs of Bloomreach's Digital Experience Platform (brXM). We are looking for someone who combines deep technical hands-on knowledge with creativity, for the position of Developer/Senior Developer. If you have a talent for building elegant solutions and if you can explain technical concepts in plain language, we want you on board! You'll be working in one our London office or from home on a full-time basis. Responsibilities As a Senior Software Engineer in our Professional Services team, you will: Work in client-projects as a lead Bloomreach developer, projects which typically impact millions of people on a monthly basis; Assist with the integration of our products using Java and modern frontend frameworks like Vue, Angular and React Knowledge of Spring and Maven are a plus Validate functional discovery, scope, and solution design decisions for product integrations; Assess technical risks and provide mitigation strategies; Make architectural decisions related to and advise our customers and partners, together with Solution Architects; Develop & improve the usability of the add-ons and plugins of our DXP platform, either through improved code or improvements in technical documentation and training guides; You're someone who likes to learn on the job and is not afraid to learn to dive in and to coach / train peers. Your onboarding will include getting product and company training and shadow colleagues who are supporting large implementations in the region. For international implementations, expect to travel occasionally for short trips to Client/Partners in EMEA. The ideal candidate Has a Bachelor's or Master's degree in IT or in an IT related field Minimum of 6 years of Developer experience, Minimum of 4 years of hands-on implementations with Java Has experience leading client relationships Has experience with developing or implementation of enterprise and or cloud software Strong organisational and troubleshooting skills, with attention to detail Gets energised from sharing best practices with fellow developers We have adopted English as our working language in so we expect you to have a good grasp on both verbal and written English More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer . We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! ( Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you now or in the future require visa sponsorship to continue working in one of the countries where this job is posted? Select Are you currently eligible to work in one of the countries where this job is posted as per this job post? Select I agree that Bloomreach may keep my CV and other data in their internal database for the period of one year, and may contact me in the case of opening new suitable job positions. Select You may withdraw your consent at any time. You can also find more information in our Privacy Policy .
Jul 24, 2025
Full time
Bloomreach is building the world's premier agentic platform for personalization .We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn't only autonomous it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. The Team The Senior Software Engineer is part of the Bloomreach Professional Services team and is seen as a consultant by our clients and partners. You're at the frontline helping some of the world's biggest and most innovative global businesses create the next generation of digital experiences through personalized websites & mobile applications using AI powered APIs and SDKs of Bloomreach's Digital Experience Platform (brXM). We are looking for someone who combines deep technical hands-on knowledge with creativity, for the position of Developer/Senior Developer. If you have a talent for building elegant solutions and if you can explain technical concepts in plain language, we want you on board! You'll be working in one our London office or from home on a full-time basis. Responsibilities As a Senior Software Engineer in our Professional Services team, you will: Work in client-projects as a lead Bloomreach developer, projects which typically impact millions of people on a monthly basis; Assist with the integration of our products using Java and modern frontend frameworks like Vue, Angular and React Knowledge of Spring and Maven are a plus Validate functional discovery, scope, and solution design decisions for product integrations; Assess technical risks and provide mitigation strategies; Make architectural decisions related to and advise our customers and partners, together with Solution Architects; Develop & improve the usability of the add-ons and plugins of our DXP platform, either through improved code or improvements in technical documentation and training guides; You're someone who likes to learn on the job and is not afraid to learn to dive in and to coach / train peers. Your onboarding will include getting product and company training and shadow colleagues who are supporting large implementations in the region. For international implementations, expect to travel occasionally for short trips to Client/Partners in EMEA. The ideal candidate Has a Bachelor's or Master's degree in IT or in an IT related field Minimum of 6 years of Developer experience, Minimum of 4 years of hands-on implementations with Java Has experience leading client relationships Has experience with developing or implementation of enterprise and or cloud software Strong organisational and troubleshooting skills, with attention to detail Gets energised from sharing best practices with fellow developers We have adopted English as our working language in so we expect you to have a good grasp on both verbal and written English More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer . We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! ( Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you now or in the future require visa sponsorship to continue working in one of the countries where this job is posted? Select Are you currently eligible to work in one of the countries where this job is posted as per this job post? Select I agree that Bloomreach may keep my CV and other data in their internal database for the period of one year, and may contact me in the case of opening new suitable job positions. Select You may withdraw your consent at any time. You can also find more information in our Privacy Policy .
mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world's leading companies. In January 2025, Rokt's valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Customer Success Manager Target total compensation ranges from £80,000 - 97,500, including a fixed annual salary of £60,000 - 70,000 Base + variable, employee equity plan grant & world class benefits. Become the trusted advisor who propels our clients to new heights as a Customer Success Manager at mParticle by Rokt. In this role, you'll blend relationship management with cutting-edge AI insights to drive long-term client growth and satisfaction. You'll take charge of key client partnerships, ensuring they maximize the value of Rokt's platform through strategic guidance and data-driven marketing initiatives. If you are passionate about helping clients succeed, love solving business challenges with innovative tech, and want to directly influence client growth, this opportunity is for you. What You'll Do Own Client Relationships: Serve as the primary point of contact for a portfolio of mParticle clients, and as a secondary point of contact for larger strategic accounts under the guidance of a Strategic Customer Success Manager. Build deep, positive relationships and become a trusted partner who understands each client's goals and challenges. Drive Client Growth: Work with a Strategic CSM and account pod to develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success. Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results. Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients' needs. Make sure client feedback leads to improvements in our products and offerings. Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in mParticle by Rokt's value. Conduct Regular Reviews: Lead and collaborate on quarterly business reviews (QBRs) for clients to highlight achievements, align on future goals, and showcase the value delivered by mParticle. About You: Experienced: You have 2-4 years of experience in customer success, account management, or client-facing roles for SaaS platforms, preferably in martech, data, or related fields. Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities. Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results. Adaptable & Tech-Savvy: You're excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients. Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises. Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any About Rokt'stars: As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. About the Benefits: We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it: Accelerate your career. We offer roadmaps to leadership and an annual training allowance Become a shareholder. Every Rokt'star gets equity in the company Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world! We have offices in New York, Seattle, Sydney, Tokyo and London We believe we're better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere. We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
Jul 24, 2025
Full time
mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world's leading companies. In January 2025, Rokt's valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Customer Success Manager Target total compensation ranges from £80,000 - 97,500, including a fixed annual salary of £60,000 - 70,000 Base + variable, employee equity plan grant & world class benefits. Become the trusted advisor who propels our clients to new heights as a Customer Success Manager at mParticle by Rokt. In this role, you'll blend relationship management with cutting-edge AI insights to drive long-term client growth and satisfaction. You'll take charge of key client partnerships, ensuring they maximize the value of Rokt's platform through strategic guidance and data-driven marketing initiatives. If you are passionate about helping clients succeed, love solving business challenges with innovative tech, and want to directly influence client growth, this opportunity is for you. What You'll Do Own Client Relationships: Serve as the primary point of contact for a portfolio of mParticle clients, and as a secondary point of contact for larger strategic accounts under the guidance of a Strategic Customer Success Manager. Build deep, positive relationships and become a trusted partner who understands each client's goals and challenges. Drive Client Growth: Work with a Strategic CSM and account pod to develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success. Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results. Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients' needs. Make sure client feedback leads to improvements in our products and offerings. Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in mParticle by Rokt's value. Conduct Regular Reviews: Lead and collaborate on quarterly business reviews (QBRs) for clients to highlight achievements, align on future goals, and showcase the value delivered by mParticle. About You: Experienced: You have 2-4 years of experience in customer success, account management, or client-facing roles for SaaS platforms, preferably in martech, data, or related fields. Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities. Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results. Adaptable & Tech-Savvy: You're excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients. Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises. Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any About Rokt'stars: As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. About the Benefits: We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it: Accelerate your career. We offer roadmaps to leadership and an annual training allowance Become a shareholder. Every Rokt'star gets equity in the company Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world! We have offices in New York, Seattle, Sydney, Tokyo and London We believe we're better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere. We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Department Overview Performics, a leading performance marketing agency under Publicis Groupe, activates digital strategies for global advertisers across 57+ markets. Our Centre of Excellence drives innovation in social, search, programmatic, commerce, and affiliates. With a culturally diverse team and close collaborations with partners like Meta, TikTok, Google, and Amazon, we deliver meaningful business results for our clients. Join us to shape the future of digital performance. The Role We're looking for an ambitious and strategic Social Product Manager with experience in social media and digital product operations. You'll work closely with our Head of Product Strategy to support and grow our OneSocial product - contributing across ideation, launch, and post-launch phases. Your role bridges social expertise, product thinking, and agile delivery to ensure we develop tools that empower media teams and meet real-world needs. You will help prioritise product features, support cross-functional development teams, and keep projects on track while maintaining a clear focus on impact and user experience. Responsibilities Stakeholder Engagement: Support communication between tech, enablement, and internal social teams to ensure alignment on product priorities and rollouts. Social Subject Matter Expertise: Bring working knowledge of social platforms to shape product improvements and educate internal teams on capabilities and benefits. Market Awareness: Stay up to date with social media trends, platform updates, and competitor activity to inform product decisions. Agile Team Support: Collaborate with development and QA teams, assist in backlog grooming, write clear user stories, and support sprint ceremonies. Project & Roadmap Support: Assist with organizing roadmaps, timelines, and milestone tracking across features and projects. Communication & Documentation: Prepare release notes, presentations, and updates for stakeholders across regions and time zones. Qualifications Strong experience in social media marketing or product-related roles, ideally in a digital agency or media environment. Hands-on familiarity with major social platforms (Meta, TikTok, LinkedIn, Pinterest, X) and their tools. Solid understanding of performance media principles and how products support campaign delivery. Proactive, detail-oriented, and comfortable juggling multiple projects across global teams. Strong communication skills and a collaborative mindset. Nice to have: Experience with tools like Jira, Trello, or Asana Experience working in agile environments or with development teams. Exposure to social marketing platforms (e.g., Sprinklr, Smartly, Brandwatch, or Hootsuite). Interest in product development, feature testing, and data interpretation. Bachelor's degree in Marketing, Communications, Business, or a related field. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jul 24, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Department Overview Performics, a leading performance marketing agency under Publicis Groupe, activates digital strategies for global advertisers across 57+ markets. Our Centre of Excellence drives innovation in social, search, programmatic, commerce, and affiliates. With a culturally diverse team and close collaborations with partners like Meta, TikTok, Google, and Amazon, we deliver meaningful business results for our clients. Join us to shape the future of digital performance. The Role We're looking for an ambitious and strategic Social Product Manager with experience in social media and digital product operations. You'll work closely with our Head of Product Strategy to support and grow our OneSocial product - contributing across ideation, launch, and post-launch phases. Your role bridges social expertise, product thinking, and agile delivery to ensure we develop tools that empower media teams and meet real-world needs. You will help prioritise product features, support cross-functional development teams, and keep projects on track while maintaining a clear focus on impact and user experience. Responsibilities Stakeholder Engagement: Support communication between tech, enablement, and internal social teams to ensure alignment on product priorities and rollouts. Social Subject Matter Expertise: Bring working knowledge of social platforms to shape product improvements and educate internal teams on capabilities and benefits. Market Awareness: Stay up to date with social media trends, platform updates, and competitor activity to inform product decisions. Agile Team Support: Collaborate with development and QA teams, assist in backlog grooming, write clear user stories, and support sprint ceremonies. Project & Roadmap Support: Assist with organizing roadmaps, timelines, and milestone tracking across features and projects. Communication & Documentation: Prepare release notes, presentations, and updates for stakeholders across regions and time zones. Qualifications Strong experience in social media marketing or product-related roles, ideally in a digital agency or media environment. Hands-on familiarity with major social platforms (Meta, TikTok, LinkedIn, Pinterest, X) and their tools. Solid understanding of performance media principles and how products support campaign delivery. Proactive, detail-oriented, and comfortable juggling multiple projects across global teams. Strong communication skills and a collaborative mindset. Nice to have: Experience with tools like Jira, Trello, or Asana Experience working in agile environments or with development teams. Exposure to social marketing platforms (e.g., Sprinklr, Smartly, Brandwatch, or Hootsuite). Interest in product development, feature testing, and data interpretation. Bachelor's degree in Marketing, Communications, Business, or a related field. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
OpenDoor I Planning Manager About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've builtOpenDoorforAmazon. OpenDoor is a unique integrationofthe best ofWPP and Amazon - building on their respective strengths and visions.Whetherat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles ,andWPP's core values of Open, Optimistic and Extraordinary.Together, when WPP's Creative Transformation meets Amazon's next-levelcustomercentricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor,not only are you joining a cross-function team partnering with one of WPP's top five global clients,but youarealsotaking a step to challengeyourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Planning Manager. This is a full-time position based in London. The Role will report to the Planning Director and will manage a team of 2+. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . RESPONSIBILITIES Media planning: Develop an in-depth understanding of media channels including where, when and how to use them based on the client brief. Have a skilled knowledge of industry media planning tools and be able to train other team members. Have a skilled understanding of industry best practices and planning theory. Develop a fundamental knowledge of OpenDoor Purchase Journey thinking and Provocative Planning Philosophy. Design and distribute multi market comms strategies. Campaign management: Ownership of campaign activity including briefing teams, collating response, managing client's deliverables, and ensuring accuracy across all workstreams. Work closely with the planning and activation teams to ensure the day-to-day account is run efficiently and effectively. Be able to bring in specialist teams where needed to work on briefs and client questions. Ensure financial management processes are always excellent and met in a timely manner. Effective communication: Become a trusted main day-to-day contact for junior clients, learning their business and ways of working. Ensuring that all requests & queries are answered with accuracy and in a timely manner. Support in managing Planning Executives to ensure they are on track with daily tasks, mentor and challenge them with new projects to develop their career. Start to develop a proactive problem-solving mindset but know when to flag any issues or concerns with Planning Director. QUALIFICATIONS Develops breadth and depth of industry understanding. Becomes confident using tools, technology, techniques and systems and is able to train others. Comfortable presenting both directly from platform (OS, Architect etc) and developing a story from data but delivered outside of platform (Telmar etc). Can confidently answer client questions and liaise with internal teams on best solutions to use. Delivers accurate reports with value-added insights and actionable findings to improve campaign performance. Be accountable for the ongoing management of campaign budgets. E.g finance reconciliations Entertainment category experience Multi-market experience Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout BONUS POINTS Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly. Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles Familiarity with Amazon Ads Understanding of Amazon's ecosystem Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Notice ( ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Jul 24, 2025
Full time
OpenDoor I Planning Manager About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've builtOpenDoorforAmazon. OpenDoor is a unique integrationofthe best ofWPP and Amazon - building on their respective strengths and visions.Whetherat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles ,andWPP's core values of Open, Optimistic and Extraordinary.Together, when WPP's Creative Transformation meets Amazon's next-levelcustomercentricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor,not only are you joining a cross-function team partnering with one of WPP's top five global clients,but youarealsotaking a step to challengeyourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Planning Manager. This is a full-time position based in London. The Role will report to the Planning Director and will manage a team of 2+. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . RESPONSIBILITIES Media planning: Develop an in-depth understanding of media channels including where, when and how to use them based on the client brief. Have a skilled knowledge of industry media planning tools and be able to train other team members. Have a skilled understanding of industry best practices and planning theory. Develop a fundamental knowledge of OpenDoor Purchase Journey thinking and Provocative Planning Philosophy. Design and distribute multi market comms strategies. Campaign management: Ownership of campaign activity including briefing teams, collating response, managing client's deliverables, and ensuring accuracy across all workstreams. Work closely with the planning and activation teams to ensure the day-to-day account is run efficiently and effectively. Be able to bring in specialist teams where needed to work on briefs and client questions. Ensure financial management processes are always excellent and met in a timely manner. Effective communication: Become a trusted main day-to-day contact for junior clients, learning their business and ways of working. Ensuring that all requests & queries are answered with accuracy and in a timely manner. Support in managing Planning Executives to ensure they are on track with daily tasks, mentor and challenge them with new projects to develop their career. Start to develop a proactive problem-solving mindset but know when to flag any issues or concerns with Planning Director. QUALIFICATIONS Develops breadth and depth of industry understanding. Becomes confident using tools, technology, techniques and systems and is able to train others. Comfortable presenting both directly from platform (OS, Architect etc) and developing a story from data but delivered outside of platform (Telmar etc). Can confidently answer client questions and liaise with internal teams on best solutions to use. Delivers accurate reports with value-added insights and actionable findings to improve campaign performance. Be accountable for the ongoing management of campaign budgets. E.g finance reconciliations Entertainment category experience Multi-market experience Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout BONUS POINTS Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly. Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles Familiarity with Amazon Ads Understanding of Amazon's ecosystem Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Notice ( ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Company Description Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce technology leader who is looking for significant professional growth at an organisation with an award-winning culture for creativity, client impact and openness. Your role will carry a core focus on defining and delivering architectural solutions, structuring technology and engineering teams and contributing to large-scale technical deliveries. You will also be responsible for thought leadership and driving the adoption of Salesforce architecture and technology trends at many of the worlds' most prestigious brands. Along with driving best fit solutions for our clients, you will also work closely with business development leads, client partners and programme delivery managers to realise new business opportunities and help grow client accounts. Your Impact You will work closely with stakeholders to pitch, design and deliver Salesforce solutions that will transform our clients' businesses. Your key strengths will be in leading Salesforce technical strategy, design, planning and delivery, driving best practices adoption, and ensuring the growth of teams and talent. As a seasoned technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce solutions Strong presentation, client pitching skills and Agile Delivery experience A proven track record as a senior architect delivering enterprise scale technology transformation projects using Salesforce technology including: Salesforce Sales and Service Cloud, Marketing Cloud, Mulesoft, Heroku etc Salesforce Integration/Architecture and design knowledge of API gateways DevOps/Automation (CI, CD) for large scale delivery Salesforce B2B Commerce Proven aptitude to rapidly learn new technologies Strong presentation and facilitation skills Ability to lead a range of workshops e.g. Discovery, Solution Design and Delivery Certified Application Architect and/or Certified System Architect Eagerness to co-define and deliver advisory sessions for strategic initiatives Experience contributing towards the development of a Salesforce technology practice and in building reusable frameworks Experience coaching and mentoring experienced Salesforce Architects Set Yourself Apart with Salesforce CTA certification Experience and certifications in Salesforce Consumer Goods Cloud and/or Loyalty Cloud Additional Information Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
Jul 23, 2025
Full time
Company Description Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce technology leader who is looking for significant professional growth at an organisation with an award-winning culture for creativity, client impact and openness. Your role will carry a core focus on defining and delivering architectural solutions, structuring technology and engineering teams and contributing to large-scale technical deliveries. You will also be responsible for thought leadership and driving the adoption of Salesforce architecture and technology trends at many of the worlds' most prestigious brands. Along with driving best fit solutions for our clients, you will also work closely with business development leads, client partners and programme delivery managers to realise new business opportunities and help grow client accounts. Your Impact You will work closely with stakeholders to pitch, design and deliver Salesforce solutions that will transform our clients' businesses. Your key strengths will be in leading Salesforce technical strategy, design, planning and delivery, driving best practices adoption, and ensuring the growth of teams and talent. As a seasoned technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce solutions Strong presentation, client pitching skills and Agile Delivery experience A proven track record as a senior architect delivering enterprise scale technology transformation projects using Salesforce technology including: Salesforce Sales and Service Cloud, Marketing Cloud, Mulesoft, Heroku etc Salesforce Integration/Architecture and design knowledge of API gateways DevOps/Automation (CI, CD) for large scale delivery Salesforce B2B Commerce Proven aptitude to rapidly learn new technologies Strong presentation and facilitation skills Ability to lead a range of workshops e.g. Discovery, Solution Design and Delivery Certified Application Architect and/or Certified System Architect Eagerness to co-define and deliver advisory sessions for strategic initiatives Experience contributing towards the development of a Salesforce technology practice and in building reusable frameworks Experience coaching and mentoring experienced Salesforce Architects Set Yourself Apart with Salesforce CTA certification Experience and certifications in Salesforce Consumer Goods Cloud and/or Loyalty Cloud Additional Information Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.