Senior Marketing Communications Manager page is loaded Senior Marketing Communications Manager Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id J-75251 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're looking to add an established marketing professional to join our global marketing team. If you're passionate about travel, making connections, working with others, and providing an outstanding experience for our customers, you might be perfect for our team. In this role, you will partner closely with the Senior director of marketing communications and be accountable for our global value proposition and go-to-market strategy under the global American Express Global Business Travel (Amex GBT) brand. As a marketing leader, you'll be a key part of our mission of Powering Progress Through Travel. In this role you will partner closely with various stakeholders including Commercial teams to develop a strategy and own execution for key functional areas. You will be responsible for overall go-to-market marketing strategy and campaign execution. Your team will also be the 'gate' into marketing from various areas of the Amex GBT organization such as Product, Tech, Commercial teams, Pricing, Sales Enablement and beyond. This role will include cross- sell and upsell opportunities to drive awareness, pipeline progression, customer retention and revenue through strong marketing campaigns. You will also be accountable for measuring success of marketing activity and building robust plans to improve performance over time. Our marketing team prides ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, using data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. This person will be a critical part of orchestrating this transformation for our range of clients. This role is located in London, UK (hybrid working is in place). What You'll Do: Work closely with the Senior Director, Global Marketing Communication to lead,build and create GTM propositions and communication campaigns and engagement for customers no matter their journey position. Build a strong rapport with Commercial partners and establish existing Go-to-market activities in plan across the wider group. Identify 'white space' opportunities, build specific strategic campaigns to cross-sell and upsell our products and services, aligned to key business objectives. Design and lead all aspects of your team's implementation of campaigns and work with appropriate agencies to ensure feasibility and timely execution. Work with extended teams and collaborators including Sales, Sales Enablement, Marketing Operations, Product marketing, Pricing, and Digital Marketing teams on the overall end-to-end experience. Work with Commercial partners to define critical metrics that measure overall success; collaborate with Operations & Analytics teams to create reports; communicate results to partners; identify clear opportunities for improvement. Manage and be the 'gate' into GBMC from various areas of the Amex GBT organization such as Product, Tech, Commercial teams, Pricing, Sales Enablement and beyond Play an active role in the leadership of the Global Marketing Communications team. Responsible for governance of all activity within your team, working closely with the Amex GBT General Counsel's Office to ensure compliance with all appropriate standards. Key Stakeholders and Relationships Commercial and Business Teams Marketing function overall Agency partners Procurement and Finance Sales Enablement Product/Tech General Counsel and Compliance Executive Team Please note that this is a 6 month fixed-term contract. Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Jul 28, 2025
Full time
Senior Marketing Communications Manager page is loaded Senior Marketing Communications Manager Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id J-75251 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're looking to add an established marketing professional to join our global marketing team. If you're passionate about travel, making connections, working with others, and providing an outstanding experience for our customers, you might be perfect for our team. In this role, you will partner closely with the Senior director of marketing communications and be accountable for our global value proposition and go-to-market strategy under the global American Express Global Business Travel (Amex GBT) brand. As a marketing leader, you'll be a key part of our mission of Powering Progress Through Travel. In this role you will partner closely with various stakeholders including Commercial teams to develop a strategy and own execution for key functional areas. You will be responsible for overall go-to-market marketing strategy and campaign execution. Your team will also be the 'gate' into marketing from various areas of the Amex GBT organization such as Product, Tech, Commercial teams, Pricing, Sales Enablement and beyond. This role will include cross- sell and upsell opportunities to drive awareness, pipeline progression, customer retention and revenue through strong marketing campaigns. You will also be accountable for measuring success of marketing activity and building robust plans to improve performance over time. Our marketing team prides ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, using data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. This person will be a critical part of orchestrating this transformation for our range of clients. This role is located in London, UK (hybrid working is in place). What You'll Do: Work closely with the Senior Director, Global Marketing Communication to lead,build and create GTM propositions and communication campaigns and engagement for customers no matter their journey position. Build a strong rapport with Commercial partners and establish existing Go-to-market activities in plan across the wider group. Identify 'white space' opportunities, build specific strategic campaigns to cross-sell and upsell our products and services, aligned to key business objectives. Design and lead all aspects of your team's implementation of campaigns and work with appropriate agencies to ensure feasibility and timely execution. Work with extended teams and collaborators including Sales, Sales Enablement, Marketing Operations, Product marketing, Pricing, and Digital Marketing teams on the overall end-to-end experience. Work with Commercial partners to define critical metrics that measure overall success; collaborate with Operations & Analytics teams to create reports; communicate results to partners; identify clear opportunities for improvement. Manage and be the 'gate' into GBMC from various areas of the Amex GBT organization such as Product, Tech, Commercial teams, Pricing, Sales Enablement and beyond Play an active role in the leadership of the Global Marketing Communications team. Responsible for governance of all activity within your team, working closely with the Amex GBT General Counsel's Office to ensure compliance with all appropriate standards. Key Stakeholders and Relationships Commercial and Business Teams Marketing function overall Agency partners Procurement and Finance Sales Enablement Product/Tech General Counsel and Compliance Executive Team Please note that this is a 6 month fixed-term contract. Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Global Sales Compensation Manager page is loaded Global Sales Compensation Manager Apply locations UK - London time type Full time posted on Posted 28 Days Ago time left to apply End Date: July 26, 2025 (1 day left to apply) job requisition id R-96160 Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Global Sales Compensation Manager We're looking for a high-performing Sales Compensation Manager to join our Global Total Rewards team. This is a strategic and hands-on role that will shape, analyze, and refine sales compensation programs across Expedia Group. You will work closely with senior business leaders to align incentive plans with our global go-to-market (GTM) strategy, ensuring our programs drive high-impact results while maintaining fairness, transparency, and compliance. In this role, you will: Design and evolve sales incentive programs that drive performance, align with Expedia Group's GTM strategy, and support our financial goals and values. Act as a trusted advisor to senior leaders across Sales, Finance, Revenue Operations, and HR on compensation structure, plan effectiveness, and design best practices. Lead the quarterly and annual sales plan effectiveness reviews, delivering actionable insights through rigorous analysis of performance, behaviors, and ROI. Own the end-to-end change management process for compensation plans, including stakeholder alignment, documentation, approval cycles, and rollout. Evaluate job architecture and role-based eligibility to determine which roles should be on variable pay programs, and partner with HR and business stakeholders to maintain clear alignment between role scope, leveling, and plan design. Collaborate with HR, Legal, and Compliance teams to define and govern policies related to incentive plans, including Terms and Conditions (T&Cs), eligibility rules, and change treatment protocols . Support Workers Council presentations and related documentation when plan changes impact international employees. Partner with Analytics and BI teams to transform large datasets into meaningful compensation trends, diagnostics, and predictive insights. Experience and qualifications: Strategic, data-driven, and passionate about aligning pay with performance. 7+ years of experience in sales compensation, sales strategy, or consulting-preferably in a global, matrixed environment. Proven ability to work cross-functionally and communicate complex concepts to both technical and non-technical audiences. Strong problem-solving skills with the ability to conduct complex quantitative analysis (e.g., pay-mix design, quota vs attainment modeling, ROI of incentive levers). Skilled in data storytelling- you don't just run the numbers, you bring them to life. Proficiency in Workday, Salesforce, and sales compensation platforms (e.g., Xactly, Varicent, Anaplan) is highly desirable. Comfortable presenting to executive stakeholders and adapting communication across cultural and organizational contexts. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. About Us Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is .
Jul 25, 2025
Full time
Global Sales Compensation Manager page is loaded Global Sales Compensation Manager Apply locations UK - London time type Full time posted on Posted 28 Days Ago time left to apply End Date: July 26, 2025 (1 day left to apply) job requisition id R-96160 Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Global Sales Compensation Manager We're looking for a high-performing Sales Compensation Manager to join our Global Total Rewards team. This is a strategic and hands-on role that will shape, analyze, and refine sales compensation programs across Expedia Group. You will work closely with senior business leaders to align incentive plans with our global go-to-market (GTM) strategy, ensuring our programs drive high-impact results while maintaining fairness, transparency, and compliance. In this role, you will: Design and evolve sales incentive programs that drive performance, align with Expedia Group's GTM strategy, and support our financial goals and values. Act as a trusted advisor to senior leaders across Sales, Finance, Revenue Operations, and HR on compensation structure, plan effectiveness, and design best practices. Lead the quarterly and annual sales plan effectiveness reviews, delivering actionable insights through rigorous analysis of performance, behaviors, and ROI. Own the end-to-end change management process for compensation plans, including stakeholder alignment, documentation, approval cycles, and rollout. Evaluate job architecture and role-based eligibility to determine which roles should be on variable pay programs, and partner with HR and business stakeholders to maintain clear alignment between role scope, leveling, and plan design. Collaborate with HR, Legal, and Compliance teams to define and govern policies related to incentive plans, including Terms and Conditions (T&Cs), eligibility rules, and change treatment protocols . Support Workers Council presentations and related documentation when plan changes impact international employees. Partner with Analytics and BI teams to transform large datasets into meaningful compensation trends, diagnostics, and predictive insights. Experience and qualifications: Strategic, data-driven, and passionate about aligning pay with performance. 7+ years of experience in sales compensation, sales strategy, or consulting-preferably in a global, matrixed environment. Proven ability to work cross-functionally and communicate complex concepts to both technical and non-technical audiences. Strong problem-solving skills with the ability to conduct complex quantitative analysis (e.g., pay-mix design, quota vs attainment modeling, ROI of incentive levers). Skilled in data storytelling- you don't just run the numbers, you bring them to life. Proficiency in Workday, Salesforce, and sales compensation platforms (e.g., Xactly, Varicent, Anaplan) is highly desirable. Comfortable presenting to executive stakeholders and adapting communication across cultural and organizational contexts. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. About Us Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is .
Assistant Travel Branch Manager Location : Braintree & Chelmsford (flexible between branches) Salary : £26,500 per annum Hours: Full-time, 37.5 hours per week Contract : Permanent Help lead two thriving travel branches at the heart of a values-driven business! Are you a passionate travel professional with a flair for leadership and sales We re looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches. This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays from UK breaks to worldwide escapes and luxury cruises. You ll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches. What You ll Be Doing: • Assist the Travel Manager in overseeing both branch operations and achieving commercial targets • Lead by example in delivering exceptional customer service and expert holiday advice • Support with staff coaching, training, and development • Contribute to daily and weekly performance reporting • Assist with the sale and handling of foreign currency • Confidently create and book complex travel itineraries, tailoring each trip to customer needs • Maintain high branch standards in line with company policies and procedures What You ll Bring: • Minimum 2 years experience as a Travel Consultant • Passion for global destinations and the travel industry • Excellent communication and interpersonal skills • Strong customer service and sales ability • Accuracy, numeracy, and IT proficiency Desirable (but not essential): • Experience in a similar Assistant Manager role • Familiarity with the Tarsc CRM system • Bureau de Change experience • A recognised travel qualification Why Join Chelmsford Star Co-operative Society As a co-operative, we do things differently. We re owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first from our colleagues to our customers. Benefits Include: • Uncapped commission on bookings • Additional commission based on overall branch performance • Holidays at cost price through our agency • Weekly pay • Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores • Up to 20% in Quadrant Department Stores • Long Service Awards • Death in Service cover • Self-contributory pension & health plans • Access to educational trips with tour operators Apply Now If you re ready to step into a leadership role and share your love of travel with customers and colleagues alike, we d love to hear from you. Help us create memorable journeys and enjoy one of your own with a rewarding career in travel. No agencies please.
Jul 22, 2025
Full time
Assistant Travel Branch Manager Location : Braintree & Chelmsford (flexible between branches) Salary : £26,500 per annum Hours: Full-time, 37.5 hours per week Contract : Permanent Help lead two thriving travel branches at the heart of a values-driven business! Are you a passionate travel professional with a flair for leadership and sales We re looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches. This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays from UK breaks to worldwide escapes and luxury cruises. You ll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches. What You ll Be Doing: • Assist the Travel Manager in overseeing both branch operations and achieving commercial targets • Lead by example in delivering exceptional customer service and expert holiday advice • Support with staff coaching, training, and development • Contribute to daily and weekly performance reporting • Assist with the sale and handling of foreign currency • Confidently create and book complex travel itineraries, tailoring each trip to customer needs • Maintain high branch standards in line with company policies and procedures What You ll Bring: • Minimum 2 years experience as a Travel Consultant • Passion for global destinations and the travel industry • Excellent communication and interpersonal skills • Strong customer service and sales ability • Accuracy, numeracy, and IT proficiency Desirable (but not essential): • Experience in a similar Assistant Manager role • Familiarity with the Tarsc CRM system • Bureau de Change experience • A recognised travel qualification Why Join Chelmsford Star Co-operative Society As a co-operative, we do things differently. We re owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first from our colleagues to our customers. Benefits Include: • Uncapped commission on bookings • Additional commission based on overall branch performance • Holidays at cost price through our agency • Weekly pay • Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores • Up to 20% in Quadrant Department Stores • Long Service Awards • Death in Service cover • Self-contributory pension & health plans • Access to educational trips with tour operators Apply Now If you re ready to step into a leadership role and share your love of travel with customers and colleagues alike, we d love to hear from you. Help us create memorable journeys and enjoy one of your own with a rewarding career in travel. No agencies please.
We have a fabulous opportunity for an experienced Cruise Sales & Operations Manager to join a leading Tour Operator, as they further develop their cruise offering and launch their Cruise website. The successful candidate will oversee all aspects of cruise within the business, from commercial to some operational focus and a key aspect will be launching our client's cruise website. Our client s ideal candidate will bring operational / commercial / managerial experience from the cruise sector and will be keen to take on a newly created role, in which they'll really be able to add their own stamp! In return, they can offer a competitive salary up to £45k, travel industry incentives and excellent benefits, so if this role is of interest to you, please press the apply online button now. Please note - this role can be Birmingham / Peterborough / hybrid based. Role of Cruise Sales & Operations Manager: Oversee the upcoming launch of a bookable website. Manage commercial relationships with our client's top performing cruise lines and agents. Foster a positive and thriving environment between our client and cruise lines. Monitor and manage sales targets and margin improvement Build product relevant to promotion and target market and recommend pricing relevant to channel Work with the Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. Skills required for the role: Customer Focus Demonstrate a strong focus on customer service and exceeding expectations Leadership Ability to lead and motivate a large, diverse team Crisis Management Calm under pressure with the ability to handle unexpected situations Organisational Skills Exceptional time management, scheduling, and multi-tasking abilities If you re interested in learning more about this Cruise Sales & Operations Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Jul 18, 2025
Full time
We have a fabulous opportunity for an experienced Cruise Sales & Operations Manager to join a leading Tour Operator, as they further develop their cruise offering and launch their Cruise website. The successful candidate will oversee all aspects of cruise within the business, from commercial to some operational focus and a key aspect will be launching our client's cruise website. Our client s ideal candidate will bring operational / commercial / managerial experience from the cruise sector and will be keen to take on a newly created role, in which they'll really be able to add their own stamp! In return, they can offer a competitive salary up to £45k, travel industry incentives and excellent benefits, so if this role is of interest to you, please press the apply online button now. Please note - this role can be Birmingham / Peterborough / hybrid based. Role of Cruise Sales & Operations Manager: Oversee the upcoming launch of a bookable website. Manage commercial relationships with our client's top performing cruise lines and agents. Foster a positive and thriving environment between our client and cruise lines. Monitor and manage sales targets and margin improvement Build product relevant to promotion and target market and recommend pricing relevant to channel Work with the Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. Skills required for the role: Customer Focus Demonstrate a strong focus on customer service and exceeding expectations Leadership Ability to lead and motivate a large, diverse team Crisis Management Calm under pressure with the ability to handle unexpected situations Organisational Skills Exceptional time management, scheduling, and multi-tasking abilities If you re interested in learning more about this Cruise Sales & Operations Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Assistant Manager for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of 35k pa - 40k pa, they are seeking an experienced and highly passionate Travel Assistant Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 35k pa - 45k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.
Jul 16, 2025
Full time
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Assistant Manager for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of 35k pa - 40k pa, they are seeking an experienced and highly passionate Travel Assistant Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 35k pa - 45k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.
Travel Trade Recruitment Limited
Bickenhill, West Midlands
Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? If you have worked in a management role within a cruise travel specialist company, or lead the growth of a cruise department in a travel company, this is for you. The successful Cruise Manager will be involved in a critical phase of a well-known tour operators Cruise Department, including the management and launch of a bookable platform. In this role you will oversee the day to day operations of cruise department, ensuring and maintaining excellent relationships with the cruise lines and their agents. Offering a competitive salary up to 45k pa with great career scope this is an office-based role based near Birmingham Airport, but some flexibility could be consider for hybrid working dependent on the successful candidates and their location. THE JOB: Organising the upcoming launch of a bookable cruise website. Manage commercial relationships with our top performing cruise lines and agents. Foster a positive and thriving environment with cruise lines. Monitor and manage sales targets and margin improvements Build product relevant to promotion and target market and recommend pricing relevant to channel Work with our existing team of Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. EXPERIENCE REQUIRED: They are ideally looking for someone who is a key contact and known individual from the cruise industry to motivate and take their cruise product team forward. You will be customer focused, have the ability to lead and motivate a diverse team. You will also have excellent organisation skills and knowledge of the Cruise industry. THE PACKAGE You will receive a competitive salary up to 45k with excellent company benefits. This is a real career opportunity to make the role your own and develop it. This Tour Operator already features cruise and is well established company, but you will take their cruise product and sales to the next level! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Mar 18, 2025
Full time
Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? If you have worked in a management role within a cruise travel specialist company, or lead the growth of a cruise department in a travel company, this is for you. The successful Cruise Manager will be involved in a critical phase of a well-known tour operators Cruise Department, including the management and launch of a bookable platform. In this role you will oversee the day to day operations of cruise department, ensuring and maintaining excellent relationships with the cruise lines and their agents. Offering a competitive salary up to 45k pa with great career scope this is an office-based role based near Birmingham Airport, but some flexibility could be consider for hybrid working dependent on the successful candidates and their location. THE JOB: Organising the upcoming launch of a bookable cruise website. Manage commercial relationships with our top performing cruise lines and agents. Foster a positive and thriving environment with cruise lines. Monitor and manage sales targets and margin improvements Build product relevant to promotion and target market and recommend pricing relevant to channel Work with our existing team of Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. EXPERIENCE REQUIRED: They are ideally looking for someone who is a key contact and known individual from the cruise industry to motivate and take their cruise product team forward. You will be customer focused, have the ability to lead and motivate a diverse team. You will also have excellent organisation skills and knowledge of the Cruise industry. THE PACKAGE You will receive a competitive salary up to 45k with excellent company benefits. This is a real career opportunity to make the role your own and develop it. This Tour Operator already features cruise and is well established company, but you will take their cruise product and sales to the next level! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Travel Trade Recruitment Limited
Bickenhill, West Midlands
Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? If you have worked in a management role within a cruise travel specialist company, or lead the growth of a cruise department in a travel company, this is for you. The successful Cruise Manager will be involved in a critical phase of a well-known tour operators Cruise Department, including the management and launch of a bookable platform. In this role you will oversee the day to day operations of cruise department, ensuring and maintaining excellent relationships with the cruise lines and their agents. Offering a competitive salary up to 45k pa with great career scope this is an office-based role based near Birmingham Airport, but some flexibility could be consider for hybrid working dependent on the successful candidates and their location. THE JOB: Organising the upcoming launch of a bookable cruise website. Manage commercial relationships with our top performing cruise lines and agents. Foster a positive and thriving environment with cruise lines. Monitor and manage sales targets and margin improvements Build product relevant to promotion and target market and recommend pricing relevant to channel Work with our existing team of Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. EXPERIENCE REQUIRED: They are ideally looking for someone who is a key contact and known individual from the cruise industry to motivate and take their cruise product team forward. You will be customer focused, have the ability to lead and motivate a diverse team. You will also have excellent organisation skills and knowledge of the Cruise industry. THE PACKAGE You will receive a competitive salary up to 45k with excellent company benefits. This is a real career opportunity to make the role your own and develop it. This Tour Operator already features cruise and is well established company, but you will take their cruise product and sales to the next level! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Feb 19, 2025
Full time
Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? If you have worked in a management role within a cruise travel specialist company, or lead the growth of a cruise department in a travel company, this is for you. The successful Cruise Manager will be involved in a critical phase of a well-known tour operators Cruise Department, including the management and launch of a bookable platform. In this role you will oversee the day to day operations of cruise department, ensuring and maintaining excellent relationships with the cruise lines and their agents. Offering a competitive salary up to 45k pa with great career scope this is an office-based role based near Birmingham Airport, but some flexibility could be consider for hybrid working dependent on the successful candidates and their location. THE JOB: Organising the upcoming launch of a bookable cruise website. Manage commercial relationships with our top performing cruise lines and agents. Foster a positive and thriving environment with cruise lines. Monitor and manage sales targets and margin improvements Build product relevant to promotion and target market and recommend pricing relevant to channel Work with our existing team of Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. EXPERIENCE REQUIRED: They are ideally looking for someone who is a key contact and known individual from the cruise industry to motivate and take their cruise product team forward. You will be customer focused, have the ability to lead and motivate a diverse team. You will also have excellent organisation skills and knowledge of the Cruise industry. THE PACKAGE You will receive a competitive salary up to 45k with excellent company benefits. This is a real career opportunity to make the role your own and develop it. This Tour Operator already features cruise and is well established company, but you will take their cruise product and sales to the next level! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Manager SDR Transformation page is loaded Manager SDR Transformation Apply locations: London, United Kingdom; Manchester, United Kingdom; Paris, France; Issy-les-Moulineaux, France Time type: Full time Posted on: Posted Yesterday Job requisition id: J-71862 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Your role as a Manager SDR Transformation will be instrumental in driving the company's growth, development, and achievement of inbound and outbound lead targets. Through your leadership and expertise, you will drive positive change and help the organization adapt to the ever-evolving business landscape. The Manager SDR Transformation is a key role in driving and implementing key organizational changes and ensuring the company's strategic objectives are met. This role will be part of the SDR team and will report to the team Senior Director. You will collaborate closely with various teams, including our global marketing organization and our multi-segment sales organization, to lead and support transformation initiatives. What You'll Do Lead and manage end-to-end transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimize business processes. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions. Work with SDR tools vendor relation managers to research AI and digital capabilities available to further optimize resources and results. Develop and deliver training programs to ensure smooth adoption of new processes and technologies. Monitor and evaluate the effectiveness of transformation initiatives, making adjustments as necessary. What We're Looking For Bachelor's degree in business, management, or a related field. 5 to 10 years of experience in project management or business transformation roles. Strong leadership and interpersonal skills to effectively engage and work with cross-functional teams. Expertise in Sales development tools and technologies such as SalesForce, Orum, 6Sense, LinkedIn Sales Navigator, Outreach and other sequencing processes. An effective communicator, with strong presentational abilities (both written and verbal) and an ability to build relationships across the business. A team player who will work as part of a diverse team to address and solve some of the businesses' most important problems. Excellent analytical and problem-solving abilities. Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment. Ability to adapt to change and thrive in a fast-paced environment. Location: London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;
Feb 18, 2025
Full time
Manager SDR Transformation page is loaded Manager SDR Transformation Apply locations: London, United Kingdom; Manchester, United Kingdom; Paris, France; Issy-les-Moulineaux, France Time type: Full time Posted on: Posted Yesterday Job requisition id: J-71862 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Your role as a Manager SDR Transformation will be instrumental in driving the company's growth, development, and achievement of inbound and outbound lead targets. Through your leadership and expertise, you will drive positive change and help the organization adapt to the ever-evolving business landscape. The Manager SDR Transformation is a key role in driving and implementing key organizational changes and ensuring the company's strategic objectives are met. This role will be part of the SDR team and will report to the team Senior Director. You will collaborate closely with various teams, including our global marketing organization and our multi-segment sales organization, to lead and support transformation initiatives. What You'll Do Lead and manage end-to-end transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimize business processes. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions. Work with SDR tools vendor relation managers to research AI and digital capabilities available to further optimize resources and results. Develop and deliver training programs to ensure smooth adoption of new processes and technologies. Monitor and evaluate the effectiveness of transformation initiatives, making adjustments as necessary. What We're Looking For Bachelor's degree in business, management, or a related field. 5 to 10 years of experience in project management or business transformation roles. Strong leadership and interpersonal skills to effectively engage and work with cross-functional teams. Expertise in Sales development tools and technologies such as SalesForce, Orum, 6Sense, LinkedIn Sales Navigator, Outreach and other sequencing processes. An effective communicator, with strong presentational abilities (both written and verbal) and an ability to build relationships across the business. A team player who will work as part of a diverse team to address and solve some of the businesses' most important problems. Excellent analytical and problem-solving abilities. Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment. Ability to adapt to change and thrive in a fast-paced environment. Location: London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;
Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit . The General Manager (GM) - Europe will oversee Virtuoso's global operations in market. The role is responsible for the regional business plan that consists of our regional playbook, budget and agreed key performance indicators. Responsibility includes the strategic design, implementation, and communication and GMs are held accountable for overall market performance. The ideal candidate will be based in Continental Europe. Virtuoso has complimentary goals of driving global consistency and delivering regional relevancy, these objectives are harmonized by the GM in cooperation with the Virtuoso leadership team. The GM must have a keen understanding of the market including cultural, political, and structural characteristics. In addition to business direction, budgetary and economic outlooks are key areas of focus. As such, the GM should be extremely capable in finance management and team leadership. International GM's localize the business strategy and oversee specific roles within a matrix structure. Account management and Marketing/Product management roles will report directly to the GM (divisional team members will report under the matrix system where it is expected that GM will deliberate with other global management using the matrix procedures and protocols). This is an executive position that manages the in-market team. It will be the GM's responsibility to ensure employees and business practices conform to country, regional and international regulations. Decision-making, communication, and leadership skills are essential for the success of international management staff. This role is a key member of Global Operations and the Virtuoso leadership team. This role plays a critical link between in market execution and interdepartmental synergies. Essential duties and responsibilities include the following. Other duties may be assigned. Design and stewardship of regional business plan - playbook and budget. Collaborate with Virtuoso departments to develop annual strategies for optimization of revenues, brand equity and margin. Work directly with Virtuoso divisions to ensure relevance and quality of the Virtuoso value proposition. Provide coverage for vacant roles in the regional matrix. Assist in commercial negotiations. Identify potential partners. Collaboration and communication with executive teams. Analyze and communicate competitive context. Operate as the brand ambassador in market and be the on-the-ground reference point for Virtuoso. Provide local market intelligence. Ensure team development aligned with the Virtuoso culture and values Delivery of key performance metrics as outlined in the Business plan Educational and Skills Requirements: Tertiary Qualifications in relevant field Innovation - Forward thinking, curious and creative Solution Orientated - Ability to identify issues and provide solutions Leadership - Ability to lead people or projects Marketplace Expertise - Current business trend knowledge Analytical Skills (Advanced) - Ability to collect and analyze complex information, problem solve, and make decisions Collaboration - Strong skills in inspiring the win-win-win Self-starter - Ability to work independently Profile in market in line with expectation Proven track record of success in the industry Expertise and experience in negotiations Experience contributing at a senior level to team performance Communication and leadership capabilities Strong project management skills Excellent presentation skills Interpersonal skills Work history reflecting strong leadership skills, ability to lead and motivate Results orientated Strong quality service attitude and approach Self-motivated Champion of company brand Travel Requirements: Travel is required. Approximately 35%+ of time for this role will be spent travelling, visiting members, attending events, member conferences, and team meetings. Travel will be primarily domestic but may include some international. Type/Nature of Contacts: External: Majority of time spent in market with Members and Partners. Internal: This role supervises and supports the entire market team. Key job contacts are primarily with director level staff and above outside of the job's immediate work unit/department. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Dec 15, 2022
Full time
Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit . The General Manager (GM) - Europe will oversee Virtuoso's global operations in market. The role is responsible for the regional business plan that consists of our regional playbook, budget and agreed key performance indicators. Responsibility includes the strategic design, implementation, and communication and GMs are held accountable for overall market performance. The ideal candidate will be based in Continental Europe. Virtuoso has complimentary goals of driving global consistency and delivering regional relevancy, these objectives are harmonized by the GM in cooperation with the Virtuoso leadership team. The GM must have a keen understanding of the market including cultural, political, and structural characteristics. In addition to business direction, budgetary and economic outlooks are key areas of focus. As such, the GM should be extremely capable in finance management and team leadership. International GM's localize the business strategy and oversee specific roles within a matrix structure. Account management and Marketing/Product management roles will report directly to the GM (divisional team members will report under the matrix system where it is expected that GM will deliberate with other global management using the matrix procedures and protocols). This is an executive position that manages the in-market team. It will be the GM's responsibility to ensure employees and business practices conform to country, regional and international regulations. Decision-making, communication, and leadership skills are essential for the success of international management staff. This role is a key member of Global Operations and the Virtuoso leadership team. This role plays a critical link between in market execution and interdepartmental synergies. Essential duties and responsibilities include the following. Other duties may be assigned. Design and stewardship of regional business plan - playbook and budget. Collaborate with Virtuoso departments to develop annual strategies for optimization of revenues, brand equity and margin. Work directly with Virtuoso divisions to ensure relevance and quality of the Virtuoso value proposition. Provide coverage for vacant roles in the regional matrix. Assist in commercial negotiations. Identify potential partners. Collaboration and communication with executive teams. Analyze and communicate competitive context. Operate as the brand ambassador in market and be the on-the-ground reference point for Virtuoso. Provide local market intelligence. Ensure team development aligned with the Virtuoso culture and values Delivery of key performance metrics as outlined in the Business plan Educational and Skills Requirements: Tertiary Qualifications in relevant field Innovation - Forward thinking, curious and creative Solution Orientated - Ability to identify issues and provide solutions Leadership - Ability to lead people or projects Marketplace Expertise - Current business trend knowledge Analytical Skills (Advanced) - Ability to collect and analyze complex information, problem solve, and make decisions Collaboration - Strong skills in inspiring the win-win-win Self-starter - Ability to work independently Profile in market in line with expectation Proven track record of success in the industry Expertise and experience in negotiations Experience contributing at a senior level to team performance Communication and leadership capabilities Strong project management skills Excellent presentation skills Interpersonal skills Work history reflecting strong leadership skills, ability to lead and motivate Results orientated Strong quality service attitude and approach Self-motivated Champion of company brand Travel Requirements: Travel is required. Approximately 35%+ of time for this role will be spent travelling, visiting members, attending events, member conferences, and team meetings. Travel will be primarily domestic but may include some international. Type/Nature of Contacts: External: Majority of time spent in market with Members and Partners. Internal: This role supervises and supports the entire market team. Key job contacts are primarily with director level staff and above outside of the job's immediate work unit/department. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Company Description FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. Job Description The Opportunity As a Fraser's Group Supervisor, you will be part of one of the UKs fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work. The Ambition Key Result Areas and Competencies: 1. Operations: • Support with daily workload and delegation to team • Supervise work, check completion and deliver to expectation set by line manager • Use business communication tools for completion of tasks and ensure your team understand all key functions • Understand all process and procedures and set the example for others • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles • Support with maintaining store environment and housekeeping standards 2. Controls: • Understand how to resolve payroll issues and exceptions • Understand daily controls and how to set up the store • Compliance with all back of house procedures and staff searches • Understand company policy and rules regarding security measures and demonstrate compliance and controls • Compliance with all till and cashing up controls 3. Sales • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners • Understand KPI targets and expectations to achieve results • Demonstrate commercial awareness and adopt right product, place and time compliance 4. Development • Understand the Frasers structure, elevation strategy and initiatives • Engage with and feedback issues to contribute to the wider business • Support with identifying development needs within the team • Understand own development needs and be driven to improve • Support senior management to coach the team • Understand and support performance management processes 5. Leadership and Management • Understand your individual role and responsibilities and how they impact the team • Demonstrate day to day best practice standard and compliance • Support the team and act as a role model • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store • Support senior management to coach the team Key Behaviours: An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will: Own it and back yourself • Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge • Brings an appetite for a challenge even if it means making and learning from mistakes Think without limits and take the team with you • Is willing to look for new and different ways of working, trusting their instincts when they think there is a better way • Encourages and supports others to push themselves and deliver great work Don't hesitate and act with purpose • Acts with purpose and pace, executing every task they do quickly, effectively and efficiently • Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness Qualifications The Requirements • Experience of leading a team within a retail environment would be beneficial • Knowledge of and passion for luxury brands • Ability to drive sales through excellent service • Understanding of visual presentation and how to impact sales floor commercially • Ability to motivate a team with effective communication We are looking for an individual who is currently either a sales assistant ready to take the next step or a supervisor looking for a new challenge to join our fabulous team based in Swindon, you'll be experienced and have the passion for customer service and retail! Additional Information The Rewards: Basic Salary of up to £26,500 per annum. 28 days holiday a year inclusive of bank holidays 20% Staff Discount across all Frasers group Stores Excellent bonus scheme paid monthly Commission
Sep 24, 2022
Full time
Company Description FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. Job Description The Opportunity As a Fraser's Group Supervisor, you will be part of one of the UKs fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work. The Ambition Key Result Areas and Competencies: 1. Operations: • Support with daily workload and delegation to team • Supervise work, check completion and deliver to expectation set by line manager • Use business communication tools for completion of tasks and ensure your team understand all key functions • Understand all process and procedures and set the example for others • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles • Support with maintaining store environment and housekeeping standards 2. Controls: • Understand how to resolve payroll issues and exceptions • Understand daily controls and how to set up the store • Compliance with all back of house procedures and staff searches • Understand company policy and rules regarding security measures and demonstrate compliance and controls • Compliance with all till and cashing up controls 3. Sales • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners • Understand KPI targets and expectations to achieve results • Demonstrate commercial awareness and adopt right product, place and time compliance 4. Development • Understand the Frasers structure, elevation strategy and initiatives • Engage with and feedback issues to contribute to the wider business • Support with identifying development needs within the team • Understand own development needs and be driven to improve • Support senior management to coach the team • Understand and support performance management processes 5. Leadership and Management • Understand your individual role and responsibilities and how they impact the team • Demonstrate day to day best practice standard and compliance • Support the team and act as a role model • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store • Support senior management to coach the team Key Behaviours: An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will: Own it and back yourself • Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge • Brings an appetite for a challenge even if it means making and learning from mistakes Think without limits and take the team with you • Is willing to look for new and different ways of working, trusting their instincts when they think there is a better way • Encourages and supports others to push themselves and deliver great work Don't hesitate and act with purpose • Acts with purpose and pace, executing every task they do quickly, effectively and efficiently • Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness Qualifications The Requirements • Experience of leading a team within a retail environment would be beneficial • Knowledge of and passion for luxury brands • Ability to drive sales through excellent service • Understanding of visual presentation and how to impact sales floor commercially • Ability to motivate a team with effective communication We are looking for an individual who is currently either a sales assistant ready to take the next step or a supervisor looking for a new challenge to join our fabulous team based in Swindon, you'll be experienced and have the passion for customer service and retail! Additional Information The Rewards: Basic Salary of up to £26,500 per annum. 28 days holiday a year inclusive of bank holidays 20% Staff Discount across all Frasers group Stores Excellent bonus scheme paid monthly Commission
