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We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities Why You'll Love This Opportunity as Sales Operations Director To fuel our next phase of growth we are hiring a Sales Operations Director to lead and enhance our sales operations by building clear scalable processes, improving performance through data and helping our sales teams succeed. You'll be both an influential leader and a hands-on partner. From forecasting to reporting, process design to pipeline insights you'll work with sales leaders to create and support a global sales operations team across multiple time zones ensuring seamless collaboration and operational efficiency. You will define and continuously improve our end-to-end sales processes Own and refine sales methodologies and best practice playbooks to ensure consistency and effectiveness Develop and maintain clear and actionable sales reporting and forecasting via Salesforce Collaborate with sales leaders and teams providing support and operational sales guidance Support a culture of continuous improvement, learning and inclusion across the sales organisation What you will do to be successful in this role: You will be an experienced and resilient Sales Operations leader from a SaaS environment, with significant experience in leading sales operations on a global scale. You will have experience in the following areas: Experience supporting a global multi-national salesforce. Strong understanding of pipeline management, quota setting, territory planning, and bid management. Experience with B2B SaaS and enterprise software licence sales models and metrics. Advanced expertise with CRM systems (Salesforce preferred) and other sales tools (Clari, Highspot). Data-driven mindset with an ability to analyse performance to provide actionable insights. Excellent leadership, communication, and project management skills with the ability to work cross-functionally and drive organisational change. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Benefits Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long-term illness. Life Assurance - 4x salary tax-free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Affinity Groups - Join employee-led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Who We Are BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health. Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a number of treatment modalities. Using our unparalleled expertise in genetics and molecular biology, we develop medicines for patients with significant unmet medical need. We enlist the best of the best - people with the right technical expertise and a relentless drive to solve real problems - and create an environment that empowers our teams to pursue bold, innovative science. With this distinctive approach to drug discovery, we've produced a diverse pipeline of commercial, clinical and preclinical candidates that have well-understood biology and provide an opportunity to be first-to-market or offer a substantial benefit over existing therapeutic options. About Technical Operations BioMarin's Technical Operations group is responsible for creating our drugs for use in clinical trials and for scaling production of those drugs for the commercial market. These engineers, technicians, scientists and support staff build and maintain BioMarin's cutting-edge manufacturing processes and sites, provide quality assurance and quality control to ensure we meet regulatory standards, and procure the needed goods and services to support manufacturing and coordinating the worldwide movement of our drugs to patients. SUMMARY DESCRIPTION The Director of Launch Excellence is a new role in the Product Supply Chain Management organization. Director, Launch Excellence will ensure enterprise governance and frameworks for new product launches and artwork and labelling are implemented with quality and timeliness to elevate BioMarin's launch discipline. Reporting to the Executive Director, Product Supply Chain Management, the Director, Launch Excellence will partner closely with Product Teams and cross-functional launch teams to develop launch disciplines and establish consistent tools, processes, and KPI dashboards, ensuring launch excellence against specific business deliverables. The ideal candidate will have strong leadership and team development skills, a deep understanding of Product Launch (New Product Introduction), Project Management and Artwork & Labelling with demonstrated ability to drive continuous improvement initiatives. Note that individual responsibilities may include all or part of responsibilities defined below depending on individual experience and abilities and may change to best support on going business needs. RESPONSIBILITIES Mange team to drive launch processes, disciplines, and toolkits including blueprints, frameworks, archetypes, playbooks, governance models that are standardized and utilizes across all products and launch teams. Create communities of practice across for upcoming launches to be able to gather, aggregate and share best practices and cross-functional perspectives across teams, ensuring that teams are building on launch and artwork and labelling learnings across the organization Manage a consistent and robust product launch process and governance as a 'control tower' structure to provide oversight and to ensure consistency of tracking and incorporating disciplines across launches Work with internal launch stakeholders to ensure launch process management and successful completion of launch readiness tasks (standardized approach across business units - including Blueprint / Playbook, Governance, and Dashboards /KPIs. Work with cross-functional team to understand the impact of changing regulations, product requirements and new market entry regarding artwork and labelling. Coordinate Launch Readiness Review Assessments across launch brands to ensure strategic and tactical plans are reviewed and aligned with CtF (commit to file) and CtL (commit to launch) dates with BU and TOPs leadership Establish reporting dashboards to manage reporting of key metrics and KPIs including leading and lagging indicators to ensure launch success, providing mechanism for teams to share critical updates. Leading overall business planning working with the Product Teams, Commercial / Country leaders, Planning & Logistics as well as cross-functionally to ensure that strategic planning & financial-planning deliverables are created at a high-level and in a timely manner Designs and establishes new processes, as required, for new modalities and emerging technologies that warrant deviation / modification of standard processes. Create and manage change control packages in product life cycle management system, ensure documentation is accurate and appropriate. Team Leadership: Lead, mentor, and develop a matrix team of TOPS professionals, fostering a culture of excellence and continuous improvement. Compliance: Ensure compliance with all relevant TOPS and Regulatory policies and processes. Stakeholder Collaboration: Collaborate and consistently communicate with key stakeholders, including BU leadership, TOPS product teams and leadership. Technology Utilization: Leverage appropriate technology and systems to streamline processes and improve data accuracy to support Product Launch Dashboards. Change Leadership:As a member of the Product Supply Chain Team(s) support and drive the change management requirements through communication internally and externally, developing the vision for Launch Excellence and broader PSCM and GSC organization and empowering team members to make effective decisions. SCOPE This role is responsible for supporting the on-time Launch and availability of products and artwork and labelling in market in compliance with applicable regulations. Decisions made in this role are of critical nature in mitigating risks for the business while ensuring BioMarin's commercial products are delivered to patients in a timely and compliant manner. The candidate should demonstrate the following attributes: A firm commitment to BioMarin's cultural beliefs and values Consistent track record of exceeding objectives within area of influence Ability to multitask effectively within a highly dynamic environment Ability to achieve results through others without direct reporting lines Strong problem-solving skills with a global focus both internally and externally Possess a high level of accountability and demonstrate an ability to be a change agent in a highly regulated industry Flexibility and ability to deal with changing priorities without losing sight of the overall business, product and market needs Strong interpersonal, communication and influencing skills working with all levels and within an environment of constant change Proactive and energetic outlook with an unwillingness to accept the status quo Interaction and collaboration with team members, peers and senior management Ability to work independently with strong time management skills Ability to operate globally, across different time-zones, work with global and regional functions. EDUCATION Bachelor's degree in Life Science, Engineering, Supply Chain Management, Business Administration, or a related field. Preferred: MBA in supply chain management, finance or business operations EXPERIENCE Minimum 10 years of experience in Supply Chain Product Launch or related discipline. Experience developing and operationalizing processes, systems and plans for New Product Launches inclusive of Artwork and Labelling. Strong leadership and management skills, excellent communication and interpersonal skills. Lean-DMAIC expertise, preferably Green Belt Certified or higher Project management certification, PMP or equivalent (preferred). Strong regulatory and GMP acumen Detail-oriented, analytical thinker, problem-solver, and able to work in a fast-paced environment. Proven ability to lead change initiatives and drive improvements within and across functions which enable compliance and mitigate risk Ability to effectively work autonomously and independently Proficiency in Microsoft applications and understanding of Office Timeline, MS Project / Project Online, MS Teams, MS PowerBI, SAP, or like technologies CONTACTS TOPS and PSCT product teams, GSC Planning, Site SC and Operations, Regulatory (CMC, Labeling & International / EU), Commercial Ops., Master Data team, Logistics, Artwork / Packaging Operations, Quality SUPERVISOR RESPONSIBILITY Manage a direct team of 3 - 5 professionals responsible for Product Launches and Artwork & Labelling across BioMarin portfolio of products. Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned. Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Business Analyst - Service Strategy and Optimisation Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA), Service Strategy and Optimisation will play a critical role in defining and enabling exceptional client service and operational excellence through business process and technology change. The BA will identify, define, and enable change within our Banking Systems, processes, and Platforms. By collecting, analysing, and interpreting data from various sources, the BA will support the Digital Transformation Roadmap and project portfolio. To succeed, the BA will need to build a deep understanding of Arbuthnot Latham's operating model (People, Process, and Technology). They will work on agreed initiatives, document client-focused business requirements and capture changes to our client journey and experience. The BA will be at the forefront of driving positive change, ensuring our Platform evolves to meet the needs of our clients and colleagues. Where applicable, you will place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: The Business Analyst (BA), Service Strategy and Optimisation will work closely with colleagues across the business to understand the needs of each team and client persona in relation to specific business problems or potential changes/transformation. Specific responsibilities are: Crafting the Client Service Strategy : Aid the Head of SSO in creating and delivering a comprehensive Client Service Excellence Strategy. This strategy will drive a focused approach to end-to-end client service across key journeys for private, commercial, and wealth management clients, ensuring a seamless and operationally effective experience. This includes cross-functional processes. Client Journey Mapping : As we deliver enhancements to our client journeys, be responsible for maintaining and updating our existing client journey maps and service blueprints. Gathering, Identifying, and Documenting Business Requirements : This involves facilitating both virtual and face-to-face interviews, focus groups, and workshops with a range of business stakeholders. Other techniques, such as document analysis, can also be utilised. Providing Options and Impact Assessments : Evaluate a range of potential operating model design solutions and decisions (including change requests), fully documenting the benefits, limitations, and associated risks. Additionally, identify the processes, business areas, key stakeholders, and technology required to implement recommendations. Documentation and Analysis of Existing Business and Operational Processes : Identify gaps and improvements in client journeys and define an improved future state. BA contributions will contribute to the production of the 'as-is' and 'to-be'/target operating model for the Banking Systems. Data Analysis and Visualization : Utilise relevant Management Information (MI), data analysis, and visualisation skills to empower key forums and decision-makers, enabling them to make informed choices. Input into the Development of the Bank's Change Capability : Actively contribute to the Change Management Community practice area, aiding in the development of Arbuthnot Latham's internal Business Analysis capabilities. Continuous Learning and Best Practices : Ensure that knowledge remains up-to-date and reflective of both internal and industry best practices. Stay informed about Change Management and Business Analysis methodologies, techniques, Banking Systems subject matter, supplier roadmaps, and banking system technology solutions. Collaboration : Work closely with internal teams and external partners, acting as a 'translator' to bridge business needs and technology capabilities. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Programme/Project/Product Owners Business Analysts Heads of Business Areas / Directors Business and Operational SMEs Client Insights Managers, Marketing Senior representatives of Private & Commercial Banking and Wealth Management Heads of Platform Business Architect/Technology Architect Project Managers and SMEs Person Specification Knowledge/Experience/Skills: Comprehensive Understanding of the Financial Services Industry : Wealth Management, Private Banking & Commercial Banking. While not essential, this knowledge is highly desirable. Familiarity with Financial Services Regulations : Including GDPR/Data Protection, Vulnerable Clients, and related compliance requirements. Experience with Fintech Systems : understanding or experience with Core Banking systems, client-facing banking platforms, investment platforms, and CRM systems. While not essential, this knowledge is highly desirable. Proficiency in Business Analysis Techniques : Adept at applying key Business Analysis tools and methodologies. This includes process mapping, requirements gathering/documentation, user story definition, functional specification definition, data modelling techniques, gap analysis, and financial appraisal techniques. Data Analysis Competence : Knowledge of data analytics and proficiency in using tools for data analysis and visualisation. Change and Transformation Exposure : Significant experience working within a change and transformation environment, with a fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Demonstrated Success in Similar BA Roles : Evidence of ability to undertake all core Business Analyst responsibilities. Self-Starter and Collaborative Team Player : The ability to work independently while also contributing effectively within a team. Strong Problem-Solving Skills : Ability to think on your feet and provide realistic solutions for complex business challenges. Attention to Detail and Deadline-Driven Approach : A detail-oriented mindset for tasks and a commitment to meeting deliverable deadlines. Capacity to Manage Multiple Projects Under Pressure : Capable of handling multiple projects simultaneously. Client Journeys Documentation : Experience in documenting end-to-end client journeys and service blueprints is desirable. Communication Skills : Strong verbal and written communication skills are essential for effective collaboration with stakeholders and developers. Capable of leading or contributing to project teams. The ability to articulate business requirements in a way that is easily understood by business stakeholders, IT teams, and external partners is essential. User Experience (UX) : An awareness of user-centric design principles is crucial for enhancing customer experience. Understanding how users interact with systems and interfaces will inform decision-making. Problem-Solving and Critical Thinking : Ability to analyse complex problems, identify solutions, and make informed decisions is vital. A strategic mindset and critical thinking skills are valuable assets. Business Case Development : Experience in constructing compelling business cases for proposed changes is beneficial. Demonstrating the value and feasibility of initiatives is a key aspect of the role. Proficiency in Microsoft Office : Strong familiarity with Microsoft Office tools, particularly PowerPoint, is necessary for effective communication and documentation. Qualifications: Client Focus Planning and reviewing Influencing Others Creativity and Innovation Communication & confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your background in managing large, complex security accounts, you will: Pre-Sales Support and Business Development Partner with sales and business development teams to define and articulate the value proposition of the security development and testing offerings. Represent the function in client engagements, pre-sales discussions, and technical assessments. Design and present tailored solutions based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management Develop and manage financial plans, including budgeting and profitability analysis. Monitor expenses and identify cost reduction opportunities. Ensure profitability through forecasting and margin analysis. Refine pricing models and maximise billable utilisation. Client Delivery and Governance Define and govern delivery standards across client accounts, ensuring alignment with enterprise security policies, regulatory requirements, and industry frameworks (e.g., NIST, ISO 27001). Lead the strategic integration of security practices into client delivery, embedding security controls and governance into account management workflows. Oversee the implementation and optimisation of security services, including incident response, threat intelligence, and compliance management. Establish client review boards and governance checkpoints to validate that client engagements meet defined security requirements and service levels. Drive continuous improvement in client delivery maturity, using metrics and feedback loops to refine processes, reduce risk exposure, and enhance client satisfaction. Collaborate with client executives, account managers, and service delivery teams to ensure security is embedded from engagement through to delivery and support. Champion client-specific security initiatives, ensuring account teams proactively identify and mitigate risks during the delivery phase. Mentor and upskill account teams on security governance, risk management, and client delivery principles to build a culture of shared security ownership. Key Performance Indicators (KPIs) Client Satisfaction Rate : Measured through regular client feedback and satisfaction surveys. Delivery Compliance Rate : Percentage of client engagements that meet defined delivery standards and pass governance review gates. Incident Response Effectiveness : Success rate in managing and resolving client incidents within predefined response windows. Service Utilisation Rate : Adoption and effective use of security services across client accounts, measured by service uptake and issue resolution rates. Financial Performance : Achievement of financial targets, including revenue growth, profitability, and cost management. Training and Awareness Uptake : Percentage of account teams completing security governance and client delivery training programs. Audit and Compliance Pass Rate : Success rate in internal and external audits related to client delivery practices and governance controls. Innovation and Automation Impact : Number of manual delivery processes replaced or enhanced through automation, contributing to faster and more reliable client engagements. What experience you'll bring: What you'll be doing; It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise: 10+ years in secure software development and testing, 5+ in leadership. Proven success in managing the delivery of large-scale programmes. Excellent communication and client relationship skills. Experience managing crisis situations and leading diverse teams. Strong English writing and verbal communication skills. Attention to detail and ability to build high-performing teams. Relevant certifications (e.g., CISSP, CISM, CSSLP, CEH). Valid right to work in the UK and eligibility for UK SC clearance We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA what we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team. Back to search Email to a friend Apply now

About the role The Director of Project Management will be responsible for leading and growing a multi-disciplinary/multi-skilled team of customer facing Implementation Programme and Project Managers across the UK and Kochi. These programme and project managers are responsible for the successful implementation of Zellis' solutions and services on stand-alone engagements or as part of a wider project team, and whilst focussed on solutions and systems delivery, support other customer engagements including management consultancy, BI and analytics and sales/commercial growth. They will be an extremely strong people leader who will be accountable for building a centre of excellence in the UK and Kochi for programme and project management. They will own developing skills, performance managing individuals and supporting colleagues in the build of their careers. They will own proactive and reactive resourcing, capacity planning and management (including the cost budget for the resource pool) and will align with the Director of Implementation by making sure that all Implementation and ad-hoc change delivery is suitably staffed. They will play a leading role in transformation, by creating and developing new and improved approaches to Implementation and working across Zellis (especially with Zellis Product and IT teams) to automate and accelerate customer delivery whilst not losing sight of quality and customer success criteria. They will help embed change for new tools and ways of working and will accelerate the adoption and product operational readiness for their teams. They will also play a key role in supporting building new propositions that fulfil a market demand but also leverage the skills of the team and developing assets and methods that make repeatable tasks more efficient over time. This could be across the UK and Kochi Implementation colleague population. The chosen candidate will bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders - ensuring that they are acting as a servant leader to the market facing units, whilst also bringing to bear their experience and offering constructive tension in the operating model. In this role your key responsibilities will be: Achievement of the key financial measures and outcomes for the Implementation Service Lines, in particular management of the cost budgets into the overall Implementation P&L and chargeability/revenue generating chargeability performance of the service lines Achievement of key delivery objectives for the Implementation Service Lines, including employee engagement (eNPS), current and accelerated time to value for mid-market and enterprise delivery (all territories), commercial lead generation as part of delivery, on time delivery and delivery NPS Lead and grow the Implementation Service Lines, building skills and expertise to justify external rates and ensure we are bringing value to customers Develop skills and knowledge rapidly to ensure that we have the best Project Managers in the HCM market Schedule people on to projects and ensure that they are fully utilised but not over allocated, ensuring that consideration is given to skills required and skills available, customer requirements, team chemistry etc. Take accountability for capacity planning and management for your team (including recommendations for recruitment when needed) Manage conflicts in resourcing and proactively propose resolution paths Support a structured career development path for Implementation colleagues, and performance manage those underperforming taking inputs from key stakeholders Consume ahead of time product/release changes to ensure people are trained/skilled adequately to be able to offer Services during the canary ring and to support day 1 of general availability Develop or contribute to propositions that leverage the skills of the team and fulfil a market need Design, develop, deploy and change manage (with the support of the wider Zellis business) assets, methods and automation to improve the delivery of repeatable tasks to enable the organisation to scale without adding in an exponential growth in costs Support chargeable activities from time to time at the Director of Implementation's request, to provide project QA etc. Act as a coach and advisor to ensure people are the very best versions of themselves without getting directly involved in the delivery of a programme Accelerate and grow the Service lines offshore, including a clear RACI and hand offs, ensuring quality is maintained, and managing a safe transition between on and offshore resources Build, maintain, lead and engage a high-calibre team Supporting the Director of Implementation in delivery of their objectives Skills & experience Essential Skills: Deep experience in leading, growing and scaling high performing teams, improving customer delivery, success measures and employee engagement on a consistent basis (achieving eNPS scores minimum) and managing within a cost budget Exceptional communication and ability to develop robust and enduring relationships with stakeholders, with regular engagement with C-suite individuals at Zellis Inspiring leader with outstanding skills and ability to work effectively at all levels Able to manage, mitigate and facilitate the resolution for people and delivery risks and issues Will have the gravitas, charisma, and knowledge to be credible in all business situations Action oriented and collaborative team player with defined leadership qualities enabling them to gain confidence and buy-in from their peers Sets extremely high standards for self and team and they need to be both strategist as well as strong operator, with a continuous improvement mindset Capable of conveying complex concepts in simple terms and of tailoring their presentation style of delivery to suit their audience Excellent interpersonal skills will be needed to build strong relationships and to sustain confidence with customers and other colleagues that will be critical to the success of this role Experience working in the HR & Payroll software and/or outsourcing industry Personal Attributes: Strategic Thinker: Ability to think strategically and align project management practices with organizational goals. Problem Solver: Strong problem-solving skills and the ability to make decisions under uncertainty. Collaborative: Excellent interpersonal skills and the ability to work effectively with diverse teams and stakeholders. Detail-Oriented: Attention to detail and a commitment to delivering high-quality results. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Group Financial Controller page is loaded Group Financial Controller Apply locations United Kingdom time type Full time posted on Posted 14 Days Ago job requisition id R55368 Job Summary: Modaxo is looking for a Group Financial Controller to support Group Finance Director; a commercial role with a focus on high-quality reporting and adding value to the business, driving a positive impact on financial accuracy. This role will also have a dotted reporting line into our Group Manager, with a focus on supporting in driving performance and standards within those businesses. Job Description: Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for People Transportation. With more than two dozen companies representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world. Modaxo Europe is 21 businesses across 11 countries As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. "Modaxo's expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo. Key Responsibilities Support Group Leader, Business Unit Leaders and functional managers to develop clear business plans, priorities and forecasts in line with our specialized KPIs. Providing financial support and monthly reports to Functional Heads Complete all Group Monthly and Quarterly Consolidated Financial reporting for all internal and external requirements Support finance leads in collating group reports and explaining variances Help support efforts to improve ROIC (return on invested capital), working capital and growth performance Responsible to act as 'critical friend' to BU finance teams to ensure that all monthly and quarterly deadlines are met Assist with preparation and review quarterly budget meetings Prepare and review financial models and proposals on an ad hoc basis to support the decision making process across a range of commercial issues Develop and improve finance and project systems. Reviewing and assisting with $1m checklists Support GFD with financial integration and processes to portfolio best practices, including the training of finance resources Support internal and external audits and yearly statutory fillings Lead best practices to processes, people and systems to affect revenue, profitability and cashflow, to improve operating efficiency and performance Lead and implement introduction of new systems and processes such as new financial systems, expense management and other reporting systems Additional Activities (shared with other members of finance team): Take on company-wide finance tasks as allocated from time to time Support financial team providing day-to-day assistance as required Assist in monthly and year end management/financial accounts and audit Ad hoc financial analysis in support of the preparation of management accounts Travel will be required from time to time, primarily Germany, Italy, Norway & Israel (travel restriction dependent) but covering other areas as required Personal Specification Knowledge and Skills required: The ideal candidate will be / have: Professionally qualified (CIMA, ACA, ACCA, ACMA) with at least 3 years post qualification experience Strong organisational abilities, experience of working to tight deadlines and a hands on approach to finance. Advanced Excel including Pivot tables, Look-up functions and similar is essential for all analysis and reporting duties Experience of implementing new ERP & Financial Reporting systems Deep knowledge of accounting principles (primarily IFRS), good understanding of financial/management information systems. Technically competent with finance and accounting knowledge and skills. Strong analytical skills and the ability to adapt to and implement change. High level of numeracy (Accounting/Maths/Statistics) and the ability to interpret management information High computer literacy, with particular reference to accounting and management software and their application in a software / project environment. Strong relationship building & communication skills, both verbal and written Desirable but not essential Experience with Microsoft Great Plains Experience with Netsuite Previous experience of working within IFRS15 Revenue Recognition Previous experience of working within a multi-currency reporting environment Personal Qualities Approachable and professional Ambitious, with a desire to grow with the Group Ability to work flexible hours under pressure to tight time-scales. Passionate and driven Self motivated and energetic. Flexible and adaptable - We believe in leading through learning Good sense of humour, with the ability to create and maintain excellent communication between different stakeholders at all levels across the organisation In return we will offer a competitive salary along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle. Worker Type: Regular Number of Openings Available: 1 And a fantastic opportunity to join a market leading Software Company. If you're interested in this role then click on apply! About Us Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, and Stanstead Airport. Trapeze ITS UK is a leading software and Hardware supplier to the public transport industry. From buses to trains to Boats, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. Diversity and inclusion are about understanding, respecting and appreciating the different perspectives we bring to working together. We would love to see more women having access to information and inspiration to choose a career in technology - and the support to do so. We are delighted to partner with the Inclusive Tech Alliance and other UK technology companies to take the lead in driving diversity and inclusion further within our businesses. We will retain unsuccessful applicant's details for 6 months at which point these will be destroyed and will not be shared with any third parties without the applicants consent. Trapezeis an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Production Controller, HQ, Mills & Boon (13 month FTC) HarperCollins Publishers Employment Type Full time 13 months Fixed Term Contract Location Hybrid London, UK 3+ days office based Team Group Production Seniority Mid-level Closing: 11:55pm, 20th Jul 2025 BST Perks and benefits Work from home option Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Mentoring/coaching Cycle to work scheme Candidate happiness 8.66 (30362) Job Description Introduction to the role This is a fantastic opportunity within the HQ/M&B Production Team to work on a wide range of mono fiction and non-fiction titles in a forward-thinking and innovative company. Reporting to the Production Manager, the Production Controller will be working within the Group Production team to produce mono front-list titles, reprints and eBooks, as well as providing general support to the Production Manager and Production Director as required. We're looking for an individual with experience working on mono books, who will confidently produce the products within the agreed budget, quality and lead-time requirements. As well as strong organisation and communication skills, we're looking for someone with a creative spark and a keen eye for detail. You must be able to work to deadlines and be able to prioritise your workload. This position is fixed term for 13 months. Core responsibilities Ensure products are produced within budget through estimating and maintaining costs (print, paper and bind costs as well as plant costs); negotiating with suppliers where applicable; presenting accurate final costs and processing invoices. Run costings, ensuring commercial decisions are made using the most accurate information. Manage schedules for front list and reprints, from pre-press through to delivery, ensuring effective communication to all stakeholders. Liaise with warehouse and client services staff on stock issues and the release of your titles. Manage the archiving process to ensure that all product is available via Digital Asset Management System. Ensure completed technical files are assembled for new titles prior to publication and are up to date for reprints/co-editions as required. Manage eBook production in time for publication/corrections. Maintain accurate records and data within the production system. Maintain and develop relationships with key suppliers. Maintain communication with the appropriate creative and commercial teams, attending the fortnightly progress meeting and chairing when required. Assist other team members and Production Manager/Director when required to manage workload and departmental needs. Experience required Production and title management experience Experience working on mono titles and with external print suppliers Managing multiple projects simultaneously Working with spot buy and contract pricing Good knowledge of adult trade books Working with multiple external/internal stakeholders, managing workload and priorities Skills required Solid 1 colour and print production experience, special editions an advantage Knowledge of eBook production Excellent numerical skills and commercial acumen Ability to solve problems creatively, and think on your feet, escalating where necessary Strong IT skills including Microsoft Office Desirable: understanding of InDesign/print pdfs Hybrid working model (3 days in the office) 28 days holiday plus bank holidays (option to buy and sell holiday days) Enhanced pay for maternity, paternity, adoption and shared parental leave Private healthcare cover and life assurance Summer Hours Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal Season ticket loans (from day 1 for entry level) and cycle to work scheme Relocation Rent Support Loan Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes Virtual GP and eyecare vouchers Onsite physiotherapy (London only) Charitable donation matching and2 volunteering days Green Electric/Hybrid Car Benefit Scheme (salary sacrifice) With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire Free e-books and audiobooks, digital newspaper subscriptions and discounts on books Subsidised canteen and retail discounts Onsite prayer room The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking internships or entry level positions. For more information visit At HarperCollins, we value authenticity and integrity in our recruitment process. To ensure a fair and accurate evaluation of all applications, we ask that all responses to assessment questions reflect your own thoughts, experiences, and capabilities. This allows us to fairly assess your knowledge, skills, and experience to determine how they align with the role. We value diverse perspectives and genuine contributions, even if answers are not perfect. The use of AI tools or external assistance to generate responses is discouraged unless explicitly permitted for specific tasks. If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to with subject heading 'Vacancy Query' plus the job title and we will aim to get back to you within 5 working days. Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.

ABOUT TEMENOS Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably. At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE The Delivery Partner Manager isresponsible for driving the successful execution of Temenos' global deliverypartner strategy at the regional level. Reporting directly to the SeniorDirector - Global Delivery Partner Program, this role will manage and supportthe performance of regional delivery partners, ensuring that they are equipped,certified, and able to deliver Temenos software effectively across customerimplementations. This individual will act as thekey point of contact for a portfolio of delivery partners and ensure thatpartners meet the standards of excellence set by Temenos. In addition, you willact as the key contact and champion for delivery partners in a Temenos regionproviding credentials, feedback and detailed information on the partners to theregional Services Management Teams (Regional Services Directors, Areas ServicesManagers and Client Engagement Managers). The Delivery Partner Manager willwork closely with partner management, account teams, partners, and otherinternal stakeholders to align resources, drive partner enablement, and ensuresuccessful project delivery. You will play an essential rolein fostering a strong partner ecosystem and contributing to the long-termsuccess of our regional partner relationships, customer satisfaction, andTemenos' global partner strategy. OPPORTUNITIES Performance& Governance Partner Performance Tracking:Regularly assess and track the performance of regionaldelivery partners, ensuring that partners are meeting Temenos' deliverystandards. This includes project quality, timelines, customersatisfaction, and adherence to internal processes. Remediation Planning: Raise performance issueswith the delivery partners and identify potential trends to be addressedby actions to be improved up to and including formally documentedremediation plans. Governance Compliance:Monitor and enforce the governance processes for regionalpartners to ensure compliance with Temenos' policies, procedures, andquality assurance standards. Customer Satisfaction:Work with delivery partners to measure and improve customersatisfaction on partner-led projects, using feedback to drive improvementsin partner performance and delivery quality. Client References: Drive success stories with Marketing for successful PartnerGo Lives. Promote and share Partner delivery references. Cross-Functional Collaboration:Collaborate with Temenos' sales, product, and accountmanagement teams to ensure alignment between customer needs, deliverycapabilities, and regional partner strategies. Regional Strategy Execution:Help define and execute the regional partner strategy inalignment with the global delivery partner framework. Provide regularupdates to the Senior Director on regional performance, challenges, andopportunities. Partner Management Alignment: Agree responsibilities for each of the Partner Managementroles (Global Partner Management, Delivery Partner Management and RegionalPartner Sales Management) and operate as virtual teams where applicable toprovide consistent messaging to the Delivery Partners. In addition,contribute to Quarterly Business Reviews with key strategic partners. Reporting & Insights:Provide regular reporting and insights on regional partnerperformance, challenges, and opportunities for process improvement, bothto internal stakeholders, executive sponsors and the global partner team. Return on Investment Support: Assist those Partners who have made an investment to develop,position and develop their solutions based on Temenos technology to themarket. Partner Onboarding & Enablement:Identify gaps in the Delivery Partner Ecosystem, and whereapplicable propose potential new Delivery partners to address. Workclosely with Partner Management team who are responsible for executing thedue diligence and agreement contracting with the Partner. Actively managethe onboarding process for new delivery partners in the region. Ensurethat partners understand Temenos' products, services, certifications andimplementation methodologies to drive smooth project execution. Partner Support:Serve as the primary liaison between Temenos and regionaldelivery partners, providing ongoing support, guidance, and assistance toensure the successful delivery of projects. Partner Relationships:Build and maintain strong, strategic relationships with keypartners, ensuring that they are aligned with Temenos' delivery standards,customer expectations, and project requirements. Partner Sales Management alignment: Collaborateclosely with the overall Temenos Partner Sales Program managers, aligningthe delivery requirements with the Partner Sales teams. Partner Selection and Recommendation: Apply the certification tiering to Partners and advise saleson which Partners are best suited to deliver Temenos projects. EncouragePartners to achieve specialist certification (Development, Migration andUpgrade) to promote their engagement on related assignments. Provideclients with recommendations based on credentials where the Partner isengaged directly by the end customer. DeliveryOversight & Execution Project Execution:Work with delivery partners to ensure that implementationprojects are executed in accordance with Temenos methodologies, standards,timelines, and quality expectations. CollaborativeEngagement: Drive adoption and successful executionof Service Packages such as CIO (Collaborative Implementation Offering),by working closely with Delivery Partners. Issue Resolution & Escalation:Identify, troubleshoot, and escalate issues related to partnerproject delivery, liaising with Delivery Management, ensuring timelyresolution and maintaining customer satisfaction. Resource Management:Ensure that regional partners assign the right resources withthe required expertise to projects, and ensure partners are leveragingTemenos' internal resources as needed for complex implementations. Initiate credential checks on proposed Partner project team resources toensure that their consultants hold the appropriate level of certification. PartnerEnablement & Training Credentials Review: Ensure Delivery Partners provide monthly reports and reviewthe data provided. Understand Partner delivery Capability, support thecreation of Training Plans and drive the buildup of Temenos skills andcapacity. Training and Certification Support:Ensure regional delivery partners are up-to-date withTemenos' training programs, certifications, and tools. Work with theTemenos Learning Center to communicate regional partner training needs andhelp drive local enablement initiatives. Continuous Development:Support regional partners in maintaining their certificationsand developing specialized expertise in key Temenos products and services. TieredModel Management: Evaluate existing DeliveryPartners, downshift Partners who do not meet the new standards and upshift and have investment meetings with key focusdelivery partners. Knowledge Sharing:Promote best practices within the regional partner ecosystemand facilitate knowledge-sharing between partners, ensuring continuouslearning and improvement. Encourage Partners to utilise the knowledgeassets made available by Temenos including Basecamp, and theTemenos Knowledge Center. SKILLS Atleast 5-7 years of experience in partner management, delivery management,or consulting in the technology/software industry, preferably withinenterprise software or banking solutions. Demonstratedexperience managing regional partner relationships and overseeing thedelivery of complex software implementations. Strongtrack record of managing cross-functional teams, collaborating with seniorstakeholders, and delivering results through partners. Good knowledge of the Temenos Delivery Partner Program or the wider partner ecosystem supporting the delivery of Banking/Wealth Management products and related services. Solidunderstanding of enterprise software implementation lifecycles,particularly in banking or financial services. Goodunderstanding of the Temenos Implementation Methodology, Deliveryprocesses and Packaged Service offerings. VALUES Careabout implementationlifecycles. Commit to being a key contact for Delivery Partners. Collaborate with the organisations that allow us to succeed. Challenge outmoded ways of thinking and working. SOME OF OUR BENEFITS include: Maternity leave:Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership:1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: . click apply for full job details

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' ' Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. About the Role HDR has an exceptional opportunity for a Resources Business Group Director to provide oversight and direction for the Power, Industrial and Waste program in the UK. This is primarily an operational position with an emphasis on staff development and ensuring we are providing timely and quality services on projects to our clients, while meeting internal financial goals. The position will also set the vision and drive growth of the business group within the UK by establishing effective partnerships with market sector and business leadership to achieve growth objectives and promote success. In the role of UK Resources Business Group Director , we'll count on you to: Develop, implement, and maintain an effective regional business group program, including business development strategies, new business pursuits, monitor staffing levels, foster technical/specialty services, quality assurance program, production methods and standards, all within established goals and objectives of the company and business group. Identify and establish effective external teaming relationships to support program growth. This includes developing relationships with industry counterparts and representing HDR in industry associations and as a role model in business and community organizations. Work cooperatively withother Regional Business Group Directors, Regional Operations Directors, Area Managers and Market Sector Directors to identify and get out ahead of market trends, drive Business Group strategies, P&L performance, and support other initiatives in the UK as part of a robust cross market sector program. Participate in Global Resources Business Group Senior Leadership meetings. Participate in all Matrix of Approval (MOA) functions and responsibilities defined by the UK Resources Business Group Director role. Mentor Area Sector Leaders, Section Managers and key personnel within the UK. Work closely with other Resources Business Group leaders around the globe in driving workshare activities. Address operational leadership inquiries as it relates to utilization issues, project losses and claims. Assist and review risk management plans for projects. Participate in Alternative Delivery risk reviews. Participate in project reviews for at-risk / critical projects as part of Quality Management System policies and procedures. Serve as Principal-in-Charge for select projects. Identify and prioritize strategic hires which includes active involvement in recruiting efforts. Support talent management activities. Review marketing forecasts and staff alignment with backlog. Drive growth and partner with Project Managers to drive delivery of work under contract. Participate in annual planning and preparing annual revenue forecasts through the budgeting process. Participate in annual budgeting session. Add strong business skillset as the UK Resources Business Group point of interface with Operational Leadership. Committed to quality, improvement and HDR values. Perform other duties as needed. Preferred Qualifications Experience with Regional Business Group teams and key Clients in the UK market. Technical background and demonstrated expertise within the Resources BG, including Power, Industrial and Waste Sectors Ideally maintains a professional or Engineering registration. Required Qualifications Bachelor's degree in a Professional, Architecture, Engineering or closely related field A minimum of 12 years experience in related field Demonstrated experience with leading diverse teams Works cooperatively with other regional business group directors, regional and local office managers, technical and marketing directors Committed to quality, improvement and HDR values Add strong business skills because of point with operations An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. Primary Location Primary Location : United Kingdom-England-London Other Locations Other Locations : United Kingdom-Scotland-Glasgow Industry : Power Schedule Schedule : Full-time Employee Status Employee Status : Regular BusinessClass : Substation Engineering Job Posting Job Posting : Jul 7, 2025 At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employe r. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great thingspossible. We design solutions to the world's greatest challenges. We'realways looking for great talent to join our global teams.

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Business Development Manager Location: Portsmouth, GB, PO6 3EN Lyneham, Swindon, GB, SN15 4PZ London, GB, E6 6LR Southwark, London, GB, SE1 0EH Bristol, GB, BS11 0YA Reading, GB, RG14 2PZ Walsall, GB, WS2 8LD Tidworth, Salisbury, GB, SP9 7QD Salisbury, GB, SP11 8HT Gloucester, GB, GL20 8LZ Portsmouth, GB, PO14 1AS London, GB, NW10 7PA Devonport, Plymouth, GB, PL1 4SG Onsite or Hybrid: Hybrid Job Title: Senior Business Development Manager Location: Flexible + Hybrid Working Arrangements Compensation: Competitive + Benefits Role Type: Full time / Permanent Role ID: SF63909 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Capture Lead at one of our sites at either London, Bristol, Plymouth, Portsmouth, Andover or Walsall The role As a Senior Business Development Manager, you'll have a role that's out of the ordinary. The Senior Business Development Manager is a key growth position that operates as an embedded member of a business unit, working closely with the BU Managing Director and senior management team. The primary purpose of the role is to plan, lead, and execute the effective capture management and continued qualification of assigned opportunities and growth programmes in order to position Babcock to win and achieve the Sector's strategic objectives. Day-to-day, you'll work closely with operations, commercial, business development, and bidding professionals, the Capture Lead will develop and execute winning strategies and propositions that drive growth against the business unit's largest and most strategic pursuits. This could include the assignment of multiple pursuits at different stages of the capture lifecycle at any one time, and the development of market entry strategies and compelling value propositions for new products and services. Translate customer and competitive intelligence into executable win strategies and target value propositions. Develop specific partnering strategies and teaming arrangements, including managing the objective assessment of potential partners, participating in partner dialogue as required, and supporting on-boarding and integration. Work with commercial and finance teams to inform commercial arrangements and competitive delivery models in line with the business's risk tolerance. Manage the early and continued qualification of opportunities through the capture phase, using data and information to objectively assess strategic fit, risk, and ability to win At times, this position will be required to hold responsibility for the overall leadership and conversion of growth opportunities / programmes, including through the bidding and negotiation phases. This role is full time, 37.5 hours per week and provides hybrid working arrangements Essential experience of the Senior Business Development Manager An established understanding of the dynamics, intricacies, and worked application of the full capture lifecycle. Previous capture management of high value pursuits, ideally in the Defence market Experienced in developing clearly articulated and compelling value propositions. Proven track record in fostering collaborative working relationships with partner organisations. Detailed understanding of the Defence landscape Qualifications for the Senior Business Development Manager Educated to degree level, ideally in a related field such as business marketing, or equivalent relevant experience. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Working Pattern: Full time, hybrid working (3 days in, 2 days flexible) About Grayling UK Our people are in equal parts exceptional professionals and wonderful human beings. We've created a culture that champions personal growth and development, empowering everyone to be creative, innovate enjoy their work. Your growth is our priority because when you thrive, so do we. We're serious about our work but never about ourselves, so if you're looking for your next move in a fast-paced environment and the opportunity to lead one of the most dynamic accounts in the business, you've come to the right place! The day to day We're looking for an experienced communications professional to take on the role of Director for one of Grayling's flagship global accounts. This is a senior, high-profile role responsible for leading day-to-day client service, ensuring excellence in delivery, and nurturing strong, trusted relationships with senior stakeholders across the business. As a key member of the leadership team, you will work hand-in-hand with the Heads of Corporate and Brand, providing strategic counsel and overseeing integrated communications activity that reflects both the client's objectives and the broader geopolitical and economic context in which it operates. You'll also collaborate closely with the wider Grayling network to maintain consistent standards, drive innovation, and support talent development. Responsibilities will include: Lead the day-to-day delivery of the account, ensuring seamless, high-quality service across all workstreams. Serve as a trusted advisor to senior clients, providing strategic insight, challenge, and proactive recommendations. Support team leads in managing delivery across multiple disciplines: earned media, social, digital, content, analytics, and creative. Maintain a strong understanding of the client's business model, brand priorities, and stakeholder environment, ensuring all communications are contextually relevant and aligned with business goals. Monitor macroeconomic, political, and reputational developments and advise clients on risks and opportunities. Champion an integrated approach - coordinating with Grayling teams across UK, Ireland, and international markets to ensure consistency and impact. Collaborate with our central Creative Services and Analytics teams to shape data-informed strategies, develop standout campaigns, and measure success against key KPIs. Ensure accurate scoping, budgeting and commercial management, liaising with Finance and Procurement as needed. Take ownership of talent development and team leadership, actively mentoring junior staff, supporting career progression, and cultivating a high-performance, collaborative culture What will give you the edge Extensive corporate communications experience, ideally within a leading agency environment, including recent agency leadership on a complex, multi-market account for a globally recognised brand. Strong experience and knowledge of the financial services, payments, and fintech landscape. Commercially astute, decisive, and comfortable operating at C-suite level. Strategic thinker with a creative, solutions-focused mindset. A confident communicator, writer and presenter with strong attention to detail. Skilled in managing integrated teams and multi-channel campaign delivery. Calm, authoritative, and composed under pressure - including in issues and crisis scenarios. A passionate, inspiring team leader who supports and empowers others. Adaptable and self-aware, with a collaborative approach and a commitment to continuous learning. Our promises to you Flexible working arrangements, including hybrid working & flexi time and 4pm Friday finishes 25 days' holiday, increasing by one day every year up to 30 days Additional day of leave on your birthday & gifted time off over Christmas A monthly cash allowance to use on the benefits most important to you. Whether it's subscribing to services like Netflix, dental insurance or gym membership, you'll have the freedom to choose how you enjoy it! Enhanced family-friendly policies Free subscription to Calm app Free breakfasts & fruit An abundance of personal development opportunities, through our internal training programmes. New business and employee referral bonuses Interest-free season ticket loan & Railcard reimbursement Cycle to work scheme Employee Assistance Programme offering a 24/7 confidential advice line Life assurance Get to know us Grayling is the UK's best-connected communications agency, working across Consumer, Corporate, and Public Affairs. With nine UK offices and 20+ worldwide, we help brands make an impact through smart thinking, cultural insights, and creative ideas. We've been on a huge journey the last year and have just been shortlisted for PRWeek UK's brand-new People and Places Awards 2025. Our commitment at Grayling is to combine our employees' unique backgrounds, perspectives and experiences to build a more diverse and inclusive organisation that represents all of us and the businesses we work with. We encourage applications from people of all backgrounds and will consider all applicants regardless of age, gender identity, ethnicity, religion or belief, sexual orientation, family or parental status, neurodiversity and disability status. If you need any adjustments during the application process, we're here to help - just let us know. Create a Job Alert Interested in building your career at Accordience Group? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Select Legally we have to verify your Right to Work in the UK before you can start working for us. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. Please confirm your Right to Work status using the drop down below. Select Have you previously or are you currently an employee at another Accordience agency? Select Privacy Policy Acknowledgement Select Your privacy is important to us, so please review our RecruitmentPrivacy Notice before submitting your job application. Please note that some of our recruitment suppliers are based outside of the European Economic Area ("EEA"), including in the US, therefore by submitting your application you agree that your personal data may be transferred overseas. By providing your acknowledgement of our RecruitmentPrivacy Notice , you agree that we may use your information for recruiting purposes over the next 24 months. Please confirm your pronouns Select UK Demographic Questions Accordience is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. 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Job Description Our purpose is to engineer a better future for our planet and its people.By connecting people, data and technology to design, deliver and operate the most complex projects we can create solutions that lead the world on the right path through the most pressing of challenges - energy resilience, security & defence, net zero carbon, sustainability. Join our Building Design practice, a multi-disciplinary practice leading innovation in the creation, design and delivery of high-performance buildings. We work for clients in the UK and internationally providing multi-disciplinary services for new build, retrofit and repurposing building design projects. You'll make a tangible difference to our future in projects across our key sectors of Buildings & Places, Energy, Defence, Transportation. As the Practice Manager for our Architecture team covering the region of the North, Scotland and Northern Ireland you will be based in one of our key offices of Glasgow, Manchester and Leeds reporting to the Regional Practice Director and responsible for leading a practice of talented architectural professionals. The regional senior leadership team are a tight knit, hardworking, friendly, passionate and collaborative group. We would welcome an individual who would fit into this team quickly and seamlessly, engaging effectively with counterparts in other regions, while also playing a key role, integrating with the other disciplines, as we forge a new multi-disciplinary leadership approach for the North, Scotland and Northern Ireland. We want you to get the most out of life inside and outside of work, and our flexible working culture can support your priorities. You won't need to sign up for a full-time contract. Our office spaces are set up for quieter individual working or for teamworking where you can connect and socialise. Our IT systems will make home-working easy and just as effective for you. So, if you have important personal responsibilities, AtkinsRéalis' flexible working will work for you. Your objectives will be to: Lead a regional practice team recognised for technical excellence and ability to flexibly respond to business needs. Build and maintain productivity within the team through efficient resource management whilst facilitating the flow of work to the Global Technology Centre (GTC). Liaise with the other Regional Practice Managers to ensure we have sufficient resources with the right skills to develop our current and future market strategies. Support the technical development of staff within the team and be accountable for technical assurance of deliverables. Enthuse our people through effective performance and development plans that align to their career preferences and organisation goals. Support practice wide and business initiatives and innovations such as GTC first, ED&I, wellbeing, digital and others. Manage practice performance with focus on meeting or exceeding all targets. Responsibilities: Strategy: Work collaboratively with the senior leadership team to ensure that the Practice operates as a co-ordinated national discipline and strategically influence the Building Design business. Sharing information, lessons learnt and resources as required across all teams. Support and encourage a culture of high-quality multi-disciplinary design focused project delivery, driving technical best practice and process standardisation or optimisation. Technical Excellence: Drive the teams reputation for technical excellence. Work closely with the other discipline Practice Managers in region and nationally (and their teams) to develop a collaborative and integrated multi-discipline delivery of our projects. Take ownership of project performance in the region to ensure suitable Architectural leads are in place to provide predictability for quality, programme. Be accountable for the project performance and cost delivery of all projects, acting collaboratively as a One Building Design practice. Support PM/PDs and Project Design Leads in ensuring that business activity conforms to the Company Management System (CMS) and does not present an unacceptable risk. Act as a Project Manager or Project Director and undertake technical delivery as required, taking responsibility for the financial performance and delivery of projects and/or frameworks. Ability to develop/maintain strong client relationships. Responsible for QSSE compliance and leadership in the region. Work winning: Accountable for winning work in the region and nationally, via direct client relationships and via bidding on opportunities across all Markets, maximising additional/repeat/follow-on work from clients. Support and lead on project opportunities, acting as Bid manager or Bid Director as required, ensuring all governance requirements are met as part of the process. Service line transformation. Create an awareness of technical and digital innovation across the region and proactively support the Design Transformation programme including the implementation of new tools and products. Guide the team through technical and behavioural change necessitated by advances in information management, automation, intelligent systems and the Net Zero Carbon and sustainability agendas. Workforce planning and resourcing: Working with the Professional Head of Discipline and Technical Authorities in the Practice, support the Regional Practice Director with workforce planning including skills development and recruitment. Achievement of headcount and diversity targets. Develop the people resources required to meet our clients' requirements, build an agile and flexible team through permanent and contingent staff, supply chain and our Global Technology Centre in India, based on pipeline of opportunities and workload. People leadership: Provide the focus for business communications and pastoral support to the regional practice teams and proactively support career and talent development. Provide line management for local team leaders, be accountable for career and talent development and manage employee performance. Requirements: Experience of leading an architectural team to successfully win and deliver major buildings/infrastructure design projects. Ability to build and motivate a team through great leadership qualities - collaborative, self-motivated, enthusiastic, committed to delivering sustainable outcomes. Strong and effective communicator and listener, always promoting inclusivity. Strong interpersonal and conflict resolution skills, showing empathy and understanding in meeting business needs. Able to build a culture of trust through transparency, diplomacy and collaboration. Strong collaborative behaviours to interface and engage with other practices, market teams and wider stakeholders. Excellent technical reputation and ability to work as a technical authority, Project Director, Project Manager or design manager, to interface with clients ensuring the team delivers on, and is recognised for, technical excellence and design quality. Knowledge of our markets, ability to build on current client relationships and a desire to establish new client contacts. Strong commercial acumen and understanding of corporate operations and levers available to maximise performance. Open to new taking on new opportunities and stretch experiences that support career progression or personal growth. Qualities of the successful candidate: Role model - collaborative multi-disciplinary ways of working. Motivational - to build and motivate a team and demonstrate good management qualities. A high expectation of performance - both for themselves and other members of the team, coupled with a drive for continuous improvement. Excellent communication - both interpersonal and organisational skills, verbally and in writing. Approachable - to be supportive and encouraging to all members of the team, coupled with a passion for staff development. Professional - to lead the practice team so that it has a reputation for technical excellence and quality of delivery in a relevant discipline. Flexible - be able to travel throughout the UK where required, while maintaining a beneficial balance. Hard working - someone who is reliable, proactive and innovative, whilst able to keep calm under pressure and when working to often demanding deadlines. Adaptive -able to adapt to different cultures and working environments to build rapport with both clients and practice teams. What we offer: We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women. Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo. We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. . click apply for full job details

Location: London / Hemel Hempstead, Hertfordshire. We support hybrid working, typically we expect our people to be either in the office, or with clients 60% of their working week. Introduction Following Amberside Advisors' recent partnership with Steer and to support our future growth plans, we are looking to strengthen our team with the appointment of an experienced Project / Corporate Finance professional. We see that adding a transaction lead to our team will support our future growth and represents a huge opportunity for the candidate to leverage the skills within the business and reputation of Amberside Advisors in the marketplace. This role will be crucial in securing new transaction mandates, leading teams in project delivery and helping to enhance the technical skills of junior members of the team. Responsibilities of the role The individual will play a critical role in winning and delivering Financial Advisory / transaction mandates ranging from greenfield financings to refinancings alongside Buyside & Sellside M&A on Infrastructure, Renewable Energy and Energy Transition assets. This individual will be responsible for leading our day-to-day Financial Advisory support to clients on transactions. The role will include initial client screening, drafting Teasers, Information Memorandums, performing Funding Competitions, co-ordinating advisors and closing both Debt and Equity transactions. Specific responsibilities include but are not limited to: Managing several complex client engagements or components independently Managing commercial aspects of an individual engagement to achieve desired levels of quality and profitability Executing projects and maintaining a review process to ensure projects are completed to a level that meets the high-quality standards of Amberside Advisors Business development to grow new sectors, clients and markets Progressing to specialise and contribute to a practice area - developing and maintaining industry knowledge and demonstrating sound knowledge of economic, political and market trends Providing commercial/pertinent sector knowledge on projects specifics to junior staff and feeding back any perceived knowledge gaps to senior management to deal with. Ensuring relevant project team members are accurately charging time to proposal / engagement codes as part of assessing profitability of individual projects Passing on pertinent market/client knowledge to senior management and colleagues/ teams to aid the development of knowledge. Ability to understand clients' needs and translate that into a scope Deliver timely and quality outputs. Communicating risk and issue early to appropriate colleagues. Holding/attending reviews on completion of projects to identify lessons learned and enhance future quality of performance. Working on Continuing Professional Development (CPD) to maintain any relevant professional status/ accreditation. Meeting deadlines throughout the Amberside Advisors Performance Development Cycle for self, including seeking good quality feedback goal setting, providing input into engagement/ project reviews. Taking action to ensure employee wellbeing is being actively managed in the office. Exhibiting role model behaviour in line with Amberside Advisors values. Building constructive working relationships across the team and our colleagues within Steer Participate in team meetings to support with resource allocation. Takes ownership of complex projects. Being able to step back, see the bigger picture and ability to translate datasets and models into a value-add analysis, including financial models where relevant to project Ensure projects are "closed down" with all potential marketing opportunities exploited. Ensures where applicable, that team meets client expectations, budget and profit requirements. Uses resources effectively and efficiently on project/task. Effectively manages director expectations of project outcomes. Developing the team through continuous mentoring. The role requires working to deadlines, prioritising workload supporting wider team members, while providing a high level of conscientious service at all times to be our clients' trusted advisor. What we'd like from you Ambitious and passionate about infrastructure and decarbonisation investment Belief that solving the world's energy and climate challenges is something to which we should all respond Knowledge of the Lender market and investor sphere in the UK Exceptional commercial acumen Excellent communication and presentation skills, with the ability to convey complex financial concepts to non-financial stakeholders. Practiced at communicating complex information in a clear and concise manner Exceptional attention to detail and an ability to translate this to/from an Excel model Strong analytical and problem-solving abilities, with attention to detail and accuracy. Ability to work and communicate as part of a team, and in an effective manner Skilled at coping well when under pressure from competing priorities and interruptions Driving curiosity to solve client problems and respond to a challenge Able to apply research skills to solve new issues and make improvements You must be self-motivated, a team player and find it easy to adapt to your working environment Confidence in using you own initiative and making decisions at pace Confidence in exhibiting role model behaviour in line with Amberside Advisors values. Qualifications and experience required Degree in business administration or relevant field such as economics, law, finance, sciences, engineering. MBA/MSc/MA desirable Experienced in corporate finance, project finance, or a related role in the Infrastructure, Renewables or Energy Transition sectors. Experience of Leading Financial Advisory transactions, drafting Teasers, Information Memorandums, performing Funding Competitions, co-ordinating advisors and closing transactions. In-depth knowledge of financial principles, investment analysis, and risk management. Working in a commercial/investment or advisory/consulting role in infrastructure services for major projects, in a financial/commercial focussed environment. Experience in delivery of large-scale infrastructure projects, preferably the low carbon energy sector, including the commercial development and financing of assets. Experience of project management, business case development, report writing, due diligence, risk and opportunity analysis. Client-facing experience in providing technical knowledge and expertise to maximise the value of the project for stakeholders. Expert user of Microsoft Office products, including Word, Excel, Teams, Outlook & PowerPoint We offer Competitive starting salary along with discretionary company bonus based on combined company and personal performance 25 days holiday (plus bank holidays) common across all employees with the ability to buy and sell up to 10 days leave; plus up to 5 optional volunteering days (2 paid) Pension (7.5% employer contribution post probation), life assurance (4 Salary), and Group Income Protection (salary protection) and employee assistance programme Other optional including season ticket loan, cycle to work, Gym discount, eye care, language lessons Relevant Learning and Development opportunities Steer's employee ownership structure provides share voting rights, and ability to invest in shares through salary sacrifice Weekly lunch in-person paid for by the company Team building and sports and social club events and activities Flexible working hours and work-life balance London and Hemel Hempstead based offices About Amberside Advisors Amberside Advisors specialise in providing project finance consultancy, and financial and commercial advisory services to public and private sector organisations involved in Infrastructure, Energy and Energy Transition projects. Our services include financial and commercial advisory support to transactions including Debt & Equity raises, Buyside and Sellside M&A, Refinancing, Due Diligence, financial model development, model audit and training. We have worked on more than 2,500 projects to date across a wide range of sectors and global locations and our clients are well-known companies with billions of pounds of investments. Part of the Steer Group since July 2022, we serve a global client base through 22 offices across four continents and take great pride in providing high quality advisory, customer service and insight into our clients' projects. Our core industry sectors are large scale energy and infrastructure & decentralised energy. We regularly advise on major projects ranging across road and rail, schools and hospitals, to wind, solar and biomass as well as Decentralised Energy projects and Heat Networks, including public service delivery contracts in sectors such as local authorities, healthcare, education and justice. Amberside Advisors are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our employees. In addition, staff wellbeing is a key focus for Amberside Advisors, and annual events are dedicated to reconnecting with colleagues, welcoming new joiners and having fun together as a team. Furthermore, regular social events provide an easy and enjoyable way to get to know your peers. . click apply for full job details

Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints and disputes using industry best practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics like NPS and CSAT. General Responsibilities Continuously review and refine processes to drive efficiency and improve complaints oversight. Embed a culture of accountability and learning to mitigate recurring issues. Report on complaints trends and recommend improvements to leadership. Coach and develop stakeholders, ensuring alignment with complaint-handling standards. Contribute insights to projects and initiatives to support good customer outcomes. The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role; Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance. Deep working knowledge: of all insurance-related areas and claims operations. Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service. Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain Support performence: coaching customer service and claims teams to improve performance against KPIs. these additional skills that could set you apart Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice. Adapts: well to constant change and is able to see the bigger picture, yet understand the details. You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance & one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&AD , we have secured over $70 million in funding as well as the acquisition of US MGA & Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details

Press Tab to Move to Skip to Content Link Location: London Other locations: Anywhere in Region Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Global Law Engagement and Enablement Lead (LEE) role is key in strengthening EY Law's internal global network connectivity and capabilities, enabling EY Law to lead the market and drive operational excellence. This role involves strategic planning, project oversight and thought leadership as well as stakeholder collaboration across markets, clients, industries, sectors and competencies. Your key responsibilities The LEE is an Associate Director-ranked role. Their responsibilities typically include: Assessing emerging and future legal market trends and their impact on EY Law to recommend improvements and innovations to business strategy, management, operations and service delivery. Teaming with BMC to elevate the brand, building awareness both internally across Global Law Pillars and Super Regions (SR) and externally. Leading initiatives to showcase Global Law's value proposition (e.g., speaking engagements, client case studies, collaborations, awards). Creating and deploying market materials to educate account teams on specific offerings and initiatives. Coordinating the Global Law learning agenda and capability-building initiatives. Managing knowledge-sharing platforms and internal communications strategy. Driving connectivity across Law network for Global Law initiatives, tools and resources. Developing content and running global community calls, forums, and internal campaigns to foster network engagement. Communicating with stakeholders at all levels, including senior leaders and project teams across multiple countries to ensure alignment and address any concerns, while navigating diverse cultural contexts and ensuring sensitivity to local practices and regulations. Collaborating with key functions such as Talent, Finance, BMC, Technology, Knowledge Insights and Operations to ensure cohesive strategy execution and alignment. Identifying and allocating resources effectively, including personnel, budget, and technology, to support project initiatives. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes. Analytical/decision making responsibilities: Development of recommendations for strategic direction and/or ability to assist in problem solving as strategic issues arise. Proactively anticipates problems before they occur, defines the problems, and identifies the possible/apparent causes. Makes key decisions and suggestions based on a solid understanding of the firm's business objectives and own experience/knowledge. Uses reasoning to develop alternatives and recommendations for key decisions. Ability and authority to resolve challenges related to specific projects that are of varying complexity. Supervision responsibilities: Responsible for coaching and developing other team members and ensuring the core team collaborate and work effectively together. Directing GDS enablement team members to support with delivery of high standard materials. Responsible for executing the strategic direction and operational excellence of Law and Tax, acting as role model to others. Skills and attributes for success Proactive self-starter with the ability to translate strategy into tactical execution. In-depth knowledge of EY's organization, strategy, culture, and Tax practice, including growth drivers and solutions. Expertise in managing market growth, navigating EY's matrix organization, and engaging stakeholders effectively. Strong strategic thinking and leadership skills, with the ability to identify opportunities and create impact. Experienced in project management, prioritizing complex initiatives, and collaborating with diverse teams. Exceptional communication skills, capable of influencing stakeholders at all levels and maintaining professionalism. Strong analytical and problem-solving abilities, with attention to detail and proficiency in Microsoft Office tools. Education: University/Bachelor's degree in Law/Tax/Commerce/Business Management or related field. Additional professional qualifications, such as PRINCE2 or PMP, are desirable. Experience: 8+ years of experience in a professional services firm or large global organization in an advisory role. Considerable experience of operating and influencing across multiple levels of an organization and working with global virtue teams/networks. Project management experience and excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs. Good understanding of project governance and change management principles. Understanding of P&L and general firm financials What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.