Who AreWe? RAM Hotels -a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family! POSITION: Assistant General Manager JOBSUMMARY The Assistant General Manager will coordinate the daily activitiesof the property and the hotel personnel as directed. He/she will provide support to the GeneralManager and assume the responsibilities of the General Manager in theirabsence. The AGM will collaborate with the GM to improve our level of service andenhance profitability of our hotel. (S)he will assist in the training of newteam members and oversee the day-to-day operations of the front desk team, aswell as housekeeping. JOBRESPONSIBILITIES Assign duties to staffand observe performance to ensure adherence to hotel policies andestablished operating procedures. Provide training tostaff, including job specific, safety and security content. Assist with the hiringand onboarding process. Review team memberperformance and work with the GM to conduct performance reviews anddisciplinary warnings. Maintain accuraterecords, including deposits, PM's, Deep Cleans, guest requests,complaints, etc. Adhere to all companyand brand standard operating procedures. Review and respond toguest requests and/or complaints. Assumes the role ofGM, in his/her absence. Is available and ableto report to the property at a moment's notice. Primarily works the3pm - 11pm shift, and covers shifts as needed and determined by theGeneral Manager Maintains guest service as the driving philosophy ofthe hotel. Personally, demonstrates a commitment to guestservice by responding promptly to guests' needs with an interest andconcern in satisfying every guest. Ensures hotel staff, including all new hires aretrained to meet service standards. Develops added-value customer service programsregarding housekeeping services. Can communicate to guests about hotel promotions,local attractions, and points of interest. Empowers hotel staff to deliver great guest serviceby encouraging responsiveness to guests' needs. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute tothe delivery of consistent guest service. Engage every guest inconversation and recognition Resolve any guestissue immediately Promote the hotel bydemonstrating high level of positive attitude and energy to serve ourguests Take proactive approaches when dealing withguest concerns Always extend professionalism and courtesy toguests Become involved in thecommunity and/or government affairs. Other duties asassigned. PROFESSIONALEXPERIENCE Bachelor'sdegree inHospitality Management orsimilar degree or an equivalentcombination of education and experience Hoteloperations experience to includeknowledge of all applicable laws,ordinances, regulations, andrequirements offederal, state, andmunicipal authority Minimum2 years' experience in Customer Service REQUIRED SKILLS Ability to work in a fast-paced environment Must be flexible to work varied schedules Ability to delegate and direct the activities ofthe team to ensure efficient operation Excellent written and oral communication skills Must have the physical ability to walk, bend, andstand for long time periods Must be able to lift up to 25 lbs. ESSENTIAL SKILLS Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure Promote the property by demonstrating a"top-notch" attitude toward our guests which includes anticipating the guestsneeds - be proactive Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments BENEFITS RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much moreenjoyable. As a leader in the hospitality industry; we promoteadvancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels. RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.
Jul 17, 2025
Full time
Who AreWe? RAM Hotels -a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family! POSITION: Assistant General Manager JOBSUMMARY The Assistant General Manager will coordinate the daily activitiesof the property and the hotel personnel as directed. He/she will provide support to the GeneralManager and assume the responsibilities of the General Manager in theirabsence. The AGM will collaborate with the GM to improve our level of service andenhance profitability of our hotel. (S)he will assist in the training of newteam members and oversee the day-to-day operations of the front desk team, aswell as housekeeping. JOBRESPONSIBILITIES Assign duties to staffand observe performance to ensure adherence to hotel policies andestablished operating procedures. Provide training tostaff, including job specific, safety and security content. Assist with the hiringand onboarding process. Review team memberperformance and work with the GM to conduct performance reviews anddisciplinary warnings. Maintain accuraterecords, including deposits, PM's, Deep Cleans, guest requests,complaints, etc. Adhere to all companyand brand standard operating procedures. Review and respond toguest requests and/or complaints. Assumes the role ofGM, in his/her absence. Is available and ableto report to the property at a moment's notice. Primarily works the3pm - 11pm shift, and covers shifts as needed and determined by theGeneral Manager Maintains guest service as the driving philosophy ofthe hotel. Personally, demonstrates a commitment to guestservice by responding promptly to guests' needs with an interest andconcern in satisfying every guest. Ensures hotel staff, including all new hires aretrained to meet service standards. Develops added-value customer service programsregarding housekeeping services. Can communicate to guests about hotel promotions,local attractions, and points of interest. Empowers hotel staff to deliver great guest serviceby encouraging responsiveness to guests' needs. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute tothe delivery of consistent guest service. Engage every guest inconversation and recognition Resolve any guestissue immediately Promote the hotel bydemonstrating high level of positive attitude and energy to serve ourguests Take proactive approaches when dealing withguest concerns Always extend professionalism and courtesy toguests Become involved in thecommunity and/or government affairs. Other duties asassigned. PROFESSIONALEXPERIENCE Bachelor'sdegree inHospitality Management orsimilar degree or an equivalentcombination of education and experience Hoteloperations experience to includeknowledge of all applicable laws,ordinances, regulations, andrequirements offederal, state, andmunicipal authority Minimum2 years' experience in Customer Service REQUIRED SKILLS Ability to work in a fast-paced environment Must be flexible to work varied schedules Ability to delegate and direct the activities ofthe team to ensure efficient operation Excellent written and oral communication skills Must have the physical ability to walk, bend, andstand for long time periods Must be able to lift up to 25 lbs. ESSENTIAL SKILLS Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure Promote the property by demonstrating a"top-notch" attitude toward our guests which includes anticipating the guestsneeds - be proactive Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments BENEFITS RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much moreenjoyable. As a leader in the hospitality industry; we promoteadvancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels. RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.
VS/7642 Resident Services & Leasing Assistant Birmingham Salary: £25,000 - £26,500 per annum, plus 10% performance bonus Hours: 8am 4pm and 12.00 8pm on a rota, Monday to Friday My client is an emerging Build to Rent property management company. They are looking to hire a permanent Resident Services & Leasing Assistant for a new BTR scheme in the centre of Birmingham consisting of 230 residential apartments You will work alongside the team to ensure that KPI s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Resident Experience Manager and will collaborate with other teams across the UK. Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail Carry out specific daily/weekly tasks as agreed with the City Manager. Support City Team with tasks at another City site when required. Customer service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Leasing Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Drive the highest rates of retention and community engagement. Validate Right to Rent document checks. To support Resident Services Assistant and Resident Operations Manager with leasing process when needed. The ideal candidate will have: At least 2 years experience in a similar role, preferably in either BTR or PBSA. My client will also consider candidates who have worked in a similar role within the hotel / hospitality industry. Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your cv. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Mar 08, 2025
Full time
VS/7642 Resident Services & Leasing Assistant Birmingham Salary: £25,000 - £26,500 per annum, plus 10% performance bonus Hours: 8am 4pm and 12.00 8pm on a rota, Monday to Friday My client is an emerging Build to Rent property management company. They are looking to hire a permanent Resident Services & Leasing Assistant for a new BTR scheme in the centre of Birmingham consisting of 230 residential apartments You will work alongside the team to ensure that KPI s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Resident Experience Manager and will collaborate with other teams across the UK. Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail Carry out specific daily/weekly tasks as agreed with the City Manager. Support City Team with tasks at another City site when required. Customer service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Leasing Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Drive the highest rates of retention and community engagement. Validate Right to Rent document checks. To support Resident Services Assistant and Resident Operations Manager with leasing process when needed. The ideal candidate will have: At least 2 years experience in a similar role, preferably in either BTR or PBSA. My client will also consider candidates who have worked in a similar role within the hotel / hospitality industry. Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your cv. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
VS/7610 Resident Services & Leasing Assistant Birmingham Salary: £25,000 - £26,500 per annum, plus 10% performance bonus Hours: 40 hours per week, working between the hours of 8am 8pm Monday to Friday My client is an emerging Build to Rent property management company. They are looking to hire a permanent Resident Services & Leasing Assistant for a new BTR scheme in the centre of Birmingham consisting of 237 residential apartments You will work alongside the team to ensure that KPI s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Resident Experience Manager and will collaborate with other teams across the UK. Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail Carry out specific daily/weekly tasks as agreed with the City Manager. Support City Team with tasks at another City site when required. Customer service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Leasing Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Drive the highest rates of retention and community engagement. Validate Right to Rent document checks. To support Resident Services Assistant and Resident Operations Manager with leasing process when needed. The ideal candidate will have: At least 2 years experience in a similar role, preferably in either BTR or PBSA. My client will also consider candidates who have worked in a similar role within the hotel / hospitality industry. Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your cv. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Feb 13, 2025
Full time
VS/7610 Resident Services & Leasing Assistant Birmingham Salary: £25,000 - £26,500 per annum, plus 10% performance bonus Hours: 40 hours per week, working between the hours of 8am 8pm Monday to Friday My client is an emerging Build to Rent property management company. They are looking to hire a permanent Resident Services & Leasing Assistant for a new BTR scheme in the centre of Birmingham consisting of 237 residential apartments You will work alongside the team to ensure that KPI s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Resident Experience Manager and will collaborate with other teams across the UK. Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail Carry out specific daily/weekly tasks as agreed with the City Manager. Support City Team with tasks at another City site when required. Customer service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Leasing Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Drive the highest rates of retention and community engagement. Validate Right to Rent document checks. To support Resident Services Assistant and Resident Operations Manager with leasing process when needed. The ideal candidate will have: At least 2 years experience in a similar role, preferably in either BTR or PBSA. My client will also consider candidates who have worked in a similar role within the hotel / hospitality industry. Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your cv. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
