About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at Calex is pleased to announce a number of new Technical Trainer vacancies based in Slough delivering training with our Porsche Apprenticeship Programme at our dedicated academy. Based at a state-of-the-art training facility, the successful candidates will work with the programme manager and team to deliver Light Vehicle Level 3 Service Maintenance Technician apprenticeship programmes linked to the manufacturer's technician accreditation pathways and High Voltage journey. Successful candidate will be required to deliver a curriculum of training, assist with course design and development and also monitor apprentice progression and provide reports to sponsoring employers. We are aware some candidates will want to join the world of technical training from the retailer network. We are able to offer a very comprehensive training programme to take candidates through teacher training, assessment and also the manufacturer technician accreditation programmes to ensure that they are well skilled in training delivery by the end of probation. Working with a dedicated manufacturer team, and reporting into the Programme Manager, the Technical Trainers will be responsible for the delivery and development of high-quality learning programmes, ensuring that learners remain on track to achieve their respective qualifications and technician accreditation along with maintaining a safe healthy and conducive to learning environment. About the Apprenticeship Programme The Porsche Apprenticeship Programme is delivered from our state-of-the-art Academy in Slough. The training facility is equipped with all the latest equipment and manufacturer vehicles to provide a real-world environment for apprenticeship training development. The programme delivers not only the core curriculum of the apprenticeship standards but also the technician accreditation pathway and high voltage vehicle journey so that all apprentices are equipped to work on the whole range of vehicles safely and competently. The core responsibility of the programme is to deliver high quality training to enable Apprentices to achieve their career aspirations and appropriate brand accreditation and professional skills, behaviours, and competencies. Key Responsibilities Deliver high quality, engaging and effective Apprentice learning to the very highest standards within the manufacturer and apprenticeship standards. Work alongside other trainers and key team members to deliver curriculum courses and other manufacturer specific modules through face to face and virtual environments Deploy and facilitate engaging training in-line with Trainer Accreditation methodology and latest technology Maintain quality, standardisation and application of training delivery to ensure that it meets the needs of the Apprentice Programme objectives Conduct delegate assessments and other 'Off the Job' competency assessments Prepare the academy based and virtual based learning environment and resources (including setting up the workshop vehicles with training faults) Track, manage and coach apprentices to progress using our learner management tracking platform, including monitoring of pre-requisite learning through our Learner Management Systems Assist with development of new training material to create highly engaging training sessions meeting the needs of the apprenticeship standard. The role includes delivery of training across level 3 qualifications - combining attended and virtual classroom formats Embed functional skills in key subject areas in line with programme requirements Produce off the job training reports for employers and managers Identify learners that require additional support, or who require stretch - work with team, and other organisations as appropriate to facilitate this need Assist in delivering quality induction sessions to all new technical apprentices joining the programme Ensure that personal development is maintained and attend relevant updates sessions as instructed, and required by the role Use all resources in an approved, safe and efficient manner Work to timely and overall EPA completion targets with your apprentice case load Promote a positive culture and promote the brand in everything that you do Ensure all of the training adheres to Health and Safety standards, Safeguarding and Prevent Act as an ambassador for the Apprenticeship Programme, proactively demonstrating good practice and the brand values Attend Personal Development Outdoor Pursuits programmes annually with new apprentices to develop team, resilience and problem solving skills. About You Qualified Technician at Level 3 (EHV certification desirable) Teaching qualification/experience (PTLLS, DTLLS, PGCE, TAP, Cert Ed or NVQ equivalent qualification desirable) Full Driving License Relevant Health & Safety Qualification (desirable) First Aid at Work Qualification (desirable) Safeguarding, Prevent and Equality & Diversity training (desirable) Recent manufacturer workshop experience (desirable) Strong awareness of new technical innovation Be competent in using MS software packages Experience and knowledge of apprenticeship programmes Personal Qualities Strong 'Customer First' ethic Passion for training and development of others Motivated by their own professional development Excellent team player Self-motivated Our Calex Core Values We are looking for an individual who aligns with our company core values: Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Immediate starts are available for this role. Salary & Benefits: Competitive dependant on experience, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent, Full Time Working Hours: Monday to Friday, 40 hours per week Place of Work: Automotive Manufacturer Academy, Slough, Berkshire. Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK ( ). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors , there is not an opportunity of sponsorship for this specific role.
Jul 01, 2025
Full time
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at Calex is pleased to announce a number of new Technical Trainer vacancies based in Slough delivering training with our Porsche Apprenticeship Programme at our dedicated academy. Based at a state-of-the-art training facility, the successful candidates will work with the programme manager and team to deliver Light Vehicle Level 3 Service Maintenance Technician apprenticeship programmes linked to the manufacturer's technician accreditation pathways and High Voltage journey. Successful candidate will be required to deliver a curriculum of training, assist with course design and development and also monitor apprentice progression and provide reports to sponsoring employers. We are aware some candidates will want to join the world of technical training from the retailer network. We are able to offer a very comprehensive training programme to take candidates through teacher training, assessment and also the manufacturer technician accreditation programmes to ensure that they are well skilled in training delivery by the end of probation. Working with a dedicated manufacturer team, and reporting into the Programme Manager, the Technical Trainers will be responsible for the delivery and development of high-quality learning programmes, ensuring that learners remain on track to achieve their respective qualifications and technician accreditation along with maintaining a safe healthy and conducive to learning environment. About the Apprenticeship Programme The Porsche Apprenticeship Programme is delivered from our state-of-the-art Academy in Slough. The training facility is equipped with all the latest equipment and manufacturer vehicles to provide a real-world environment for apprenticeship training development. The programme delivers not only the core curriculum of the apprenticeship standards but also the technician accreditation pathway and high voltage vehicle journey so that all apprentices are equipped to work on the whole range of vehicles safely and competently. The core responsibility of the programme is to deliver high quality training to enable Apprentices to achieve their career aspirations and appropriate brand accreditation and professional skills, behaviours, and competencies. Key Responsibilities Deliver high quality, engaging and effective Apprentice learning to the very highest standards within the manufacturer and apprenticeship standards. Work alongside other trainers and key team members to deliver curriculum courses and other manufacturer specific modules through face to face and virtual environments Deploy and facilitate engaging training in-line with Trainer Accreditation methodology and latest technology Maintain quality, standardisation and application of training delivery to ensure that it meets the needs of the Apprentice Programme objectives Conduct delegate assessments and other 'Off the Job' competency assessments Prepare the academy based and virtual based learning environment and resources (including setting up the workshop vehicles with training faults) Track, manage and coach apprentices to progress using our learner management tracking platform, including monitoring of pre-requisite learning through our Learner Management Systems Assist with development of new training material to create highly engaging training sessions meeting the needs of the apprenticeship standard. The role includes delivery of training across level 3 qualifications - combining attended and virtual classroom formats Embed functional skills in key subject areas in line with programme requirements Produce off the job training reports for employers and managers Identify learners that require additional support, or who require stretch - work with team, and other organisations as appropriate to facilitate this need Assist in delivering quality induction sessions to all new technical apprentices joining the programme Ensure that personal development is maintained and attend relevant updates sessions as instructed, and required by the role Use all resources in an approved, safe and efficient manner Work to timely and overall EPA completion targets with your apprentice case load Promote a positive culture and promote the brand in everything that you do Ensure all of the training adheres to Health and Safety standards, Safeguarding and Prevent Act as an ambassador for the Apprenticeship Programme, proactively demonstrating good practice and the brand values Attend Personal Development Outdoor Pursuits programmes annually with new apprentices to develop team, resilience and problem solving skills. About You Qualified Technician at Level 3 (EHV certification desirable) Teaching qualification/experience (PTLLS, DTLLS, PGCE, TAP, Cert Ed or NVQ equivalent qualification desirable) Full Driving License Relevant Health & Safety Qualification (desirable) First Aid at Work Qualification (desirable) Safeguarding, Prevent and Equality & Diversity training (desirable) Recent manufacturer workshop experience (desirable) Strong awareness of new technical innovation Be competent in using MS software packages Experience and knowledge of apprenticeship programmes Personal Qualities Strong 'Customer First' ethic Passion for training and development of others Motivated by their own professional development Excellent team player Self-motivated Our Calex Core Values We are looking for an individual who aligns with our company core values: Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Immediate starts are available for this role. Salary & Benefits: Competitive dependant on experience, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent, Full Time Working Hours: Monday to Friday, 40 hours per week Place of Work: Automotive Manufacturer Academy, Slough, Berkshire. Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK ( ). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors , there is not an opportunity of sponsorship for this specific role.
Position not right for you? Share it with someone you know. Service Manager Reference: JUN Expiry date: 11:01, Fri, 18th Jul 2025 Location: Brent Cross Benefits: . Salary: £42,000 basic + Bonus + Company Car/Allowance Weekly Hours : 42.5 / Week We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on. If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you! As a Workshop Manager , you will be responsible supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers. About you At heart, you are a technical expert with a solid automotive workshop management background - your team value your expert technical knowledge, input and guidance. You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results. Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team. You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well. You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it. An excellent basic salary , but there is much more available at Northgate Vehicle Hire than that. Some of our most popular benefits include (but are not limited to) Fantastic bonus scheme Regular enhanced overtime, paid at time and a half (subject to business needs) Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you'll have public holidays too and an extra day off to celebrate your birthda y ! free life assurance (2x your salary) Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance). Exclusive colleague-only vehicle-leasing schemes Pension & save-as-you-earn s hare scheme. Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few) Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach ! With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we're also part of something bigger - ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
Jun 27, 2025
Full time
Position not right for you? Share it with someone you know. Service Manager Reference: JUN Expiry date: 11:01, Fri, 18th Jul 2025 Location: Brent Cross Benefits: . Salary: £42,000 basic + Bonus + Company Car/Allowance Weekly Hours : 42.5 / Week We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on. If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you! As a Workshop Manager , you will be responsible supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers. About you At heart, you are a technical expert with a solid automotive workshop management background - your team value your expert technical knowledge, input and guidance. You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results. Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team. You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well. You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it. An excellent basic salary , but there is much more available at Northgate Vehicle Hire than that. Some of our most popular benefits include (but are not limited to) Fantastic bonus scheme Regular enhanced overtime, paid at time and a half (subject to business needs) Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you'll have public holidays too and an extra day off to celebrate your birthda y ! free life assurance (2x your salary) Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance). Exclusive colleague-only vehicle-leasing schemes Pension & save-as-you-earn s hare scheme. Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few) Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach ! With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. And we're also part of something bigger - ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
Fantastic opportunity for a talented Head of Business to lead the team at our Lloyd Jaguar Land Rover (JLR) site based in Carlisle . We are looking for an experienced Head of Business, within the automotive industry, to lead a team of circa 120 people and maintain its status as the no1 retailer in the UK. Location: Carlisle CA1 2RP Salary: £150,000 + Per Annum (Uncapped) Relocation package is also available for the right candidate, as it will be necessary for you to live within a reasonable commutable distance to the Retail Centre. Benefits: Company Car, Pension plus Life Cover, Private Health Insurance (family cover). Head of Business Key Role & Responsibilities: To prioritise customer experience and ensure that a premium experience is consistently delivered, through all business operations. To lead the whole business to maximise performance, to deliver results, and to achieve objectives, working towards the agreed vision and executing approved strategy. To ensure that the business thrives and grows; safeguarding the business, the franchise and its long-term stability, sustainability and success. To act as an ambassador for Lloyd Motor Group, and the JLR Group brands and products; to live by the brand values and inspire others to follow this example. To prioritise employee engagement and development whilst maximising the performance delivered by the entire workforce. To manage the financial performance and health of the business. To create and maintain healthy relationships with all stakeholders of the business in order that its interests are served. To attend Lloyd Motor Group and JLR retail network meetings and events across the UK and abroad. Key Skills and Attributes for the Role: Proven experience as Head of Business in a JLR retail network, or in an equivalent automotive retail business. Leading a team using the most appropriate style; flexing to use coaching, directing, delegating, pacesetting, supporting. Communicate effectively and engagingly to a wide range of different audiences, using a wide range of different styles and media, including presenting to large audiences. Emotional intelligence; understanding yourself and others well, high awareness and behavioural management. Create a positive and productive climate and a sustainable, healthy culture. Build a feedback culture; encouraging all members of the team to seek, give and value effective feedback. Financial and Commercial acumen; to understand and be able to operate the KPI levers that drive business success, including revenue growth and profitability, stock/asset management, cashflow and ability to interpret Land Rover and company management accounts (IFC). Computer literate, including fluency with all standard business systems and applications, plus brand-specific programs. Reward and Benefits: As well as a highly competitive salary (OTE £150k+ uncapped) and company car, we offer the following benefits: 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. Pension Scheme with Life Cover at 4 x P60 earnings. Private Health Care for you and your family. Cycle to work scheme. Free flu jabs. Internal and manufacturer training. About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset. Share This Vacancy Get In Touch Your next career move could be just a click away We're looking for driven, focused and vibrant people. Fill out our form to let us know you're interested in this role. Your Name Your Email Contact Number Your Location Role of Interest Any further comments? Upload your CV Select a file No file selected Next Benefits of Working With Us Medicash healthcare cash plan is available for all colleagues. Holidays 30 days of holiday a year. Plus an extra day off on your birthday. Retail Discount Scheme Highstreet discounts and cashback opportunities. Refer a Friend Scheme Colleague incentive of £500 for recommending great people to join us. Great Facilities We take pride in our state-of-the-art working environments and facilities. Staff Parking Free staff parking at the majority of our sites or subsidised parking. Great experience at Lloyd Jaguar York. Christian was fantastic from start to finish on the purchase. Would definitely recommend. Garry Shaw My daughter had a small issue with the Ford Fiesta she had bought from Lloyd Used Car Centre. Even though the car was out of warranty, My daughter had a small issue with the Ford Fiesta she had bought from Lloyd Used Car Centre. Even though the car was out of warranty, Read more Richard Higgin Carlisle Used Car Centre - January, 2025 Absolutely outstanding service. My sales executive was Paul Richardson, who from start to finish couldn't have been more friendly, help Absolutely outstanding service. My sales executive was Paul Richardson, who from start to finish couldn't have been more friendly, help Read more Rhianne Taylor Lloyd Select Newcastle - April, 2025 From arriving on the forecourt to aftersales care, I received top class advice and support making sure I purchased the right car for my From arriving on the forecourt to aftersales care, I received top class advice and support making sure I purchased the right car for my Read more Linz Irving Carlisle Land Rover - November, 2024 Excellent service and friendly staff West Cumbria Kia - March, 2025 Professional and punctual Blackpool BMW - August, 2024 Superb staff that really go the extra mile Jay Holmes Carlisle Used Car Centre - June, 2024 Recently purchased a used vehicle from Land Rover York. Their customer service and team were fantastic. Roxana looked after us througho
Jun 24, 2025
Full time
Fantastic opportunity for a talented Head of Business to lead the team at our Lloyd Jaguar Land Rover (JLR) site based in Carlisle . We are looking for an experienced Head of Business, within the automotive industry, to lead a team of circa 120 people and maintain its status as the no1 retailer in the UK. Location: Carlisle CA1 2RP Salary: £150,000 + Per Annum (Uncapped) Relocation package is also available for the right candidate, as it will be necessary for you to live within a reasonable commutable distance to the Retail Centre. Benefits: Company Car, Pension plus Life Cover, Private Health Insurance (family cover). Head of Business Key Role & Responsibilities: To prioritise customer experience and ensure that a premium experience is consistently delivered, through all business operations. To lead the whole business to maximise performance, to deliver results, and to achieve objectives, working towards the agreed vision and executing approved strategy. To ensure that the business thrives and grows; safeguarding the business, the franchise and its long-term stability, sustainability and success. To act as an ambassador for Lloyd Motor Group, and the JLR Group brands and products; to live by the brand values and inspire others to follow this example. To prioritise employee engagement and development whilst maximising the performance delivered by the entire workforce. To manage the financial performance and health of the business. To create and maintain healthy relationships with all stakeholders of the business in order that its interests are served. To attend Lloyd Motor Group and JLR retail network meetings and events across the UK and abroad. Key Skills and Attributes for the Role: Proven experience as Head of Business in a JLR retail network, or in an equivalent automotive retail business. Leading a team using the most appropriate style; flexing to use coaching, directing, delegating, pacesetting, supporting. Communicate effectively and engagingly to a wide range of different audiences, using a wide range of different styles and media, including presenting to large audiences. Emotional intelligence; understanding yourself and others well, high awareness and behavioural management. Create a positive and productive climate and a sustainable, healthy culture. Build a feedback culture; encouraging all members of the team to seek, give and value effective feedback. Financial and Commercial acumen; to understand and be able to operate the KPI levers that drive business success, including revenue growth and profitability, stock/asset management, cashflow and ability to interpret Land Rover and company management accounts (IFC). Computer literate, including fluency with all standard business systems and applications, plus brand-specific programs. Reward and Benefits: As well as a highly competitive salary (OTE £150k+ uncapped) and company car, we offer the following benefits: 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. Pension Scheme with Life Cover at 4 x P60 earnings. Private Health Care for you and your family. Cycle to work scheme. Free flu jabs. Internal and manufacturer training. About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset. Share This Vacancy Get In Touch Your next career move could be just a click away We're looking for driven, focused and vibrant people. Fill out our form to let us know you're interested in this role. Your Name Your Email Contact Number Your Location Role of Interest Any further comments? Upload your CV Select a file No file selected Next Benefits of Working With Us Medicash healthcare cash plan is available for all colleagues. Holidays 30 days of holiday a year. Plus an extra day off on your birthday. Retail Discount Scheme Highstreet discounts and cashback opportunities. Refer a Friend Scheme Colleague incentive of £500 for recommending great people to join us. Great Facilities We take pride in our state-of-the-art working environments and facilities. Staff Parking Free staff parking at the majority of our sites or subsidised parking. Great experience at Lloyd Jaguar York. Christian was fantastic from start to finish on the purchase. Would definitely recommend. Garry Shaw My daughter had a small issue with the Ford Fiesta she had bought from Lloyd Used Car Centre. Even though the car was out of warranty, My daughter had a small issue with the Ford Fiesta she had bought from Lloyd Used Car Centre. Even though the car was out of warranty, Read more Richard Higgin Carlisle Used Car Centre - January, 2025 Absolutely outstanding service. My sales executive was Paul Richardson, who from start to finish couldn't have been more friendly, help Absolutely outstanding service. My sales executive was Paul Richardson, who from start to finish couldn't have been more friendly, help Read more Rhianne Taylor Lloyd Select Newcastle - April, 2025 From arriving on the forecourt to aftersales care, I received top class advice and support making sure I purchased the right car for my From arriving on the forecourt to aftersales care, I received top class advice and support making sure I purchased the right car for my Read more Linz Irving Carlisle Land Rover - November, 2024 Excellent service and friendly staff West Cumbria Kia - March, 2025 Professional and punctual Blackpool BMW - August, 2024 Superb staff that really go the extra mile Jay Holmes Carlisle Used Car Centre - June, 2024 Recently purchased a used vehicle from Land Rover York. Their customer service and team were fantastic. Roxana looked after us througho
An exciting opportunity has arisen for aAfter Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers salary range of £45,000 - £55,000 and benefits. As a After Sales Manager,you will beoverseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting. You will be responsible for: Managing daily service and parts operations across the site. Leading and motivating advisors, technicians, and parts staff. Handling escalated customer issues with professionalism and clear resolution strategies. Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency. Ensuring compliance with all legal, warranty, and industry standards. Monitoring costs and delivering improved profitability. Coaching and developing your team to perform consistently. What we are looking for: Previously worked for 5+ years' experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager or in a similar role. Must have automotive / car dealership experience. Solid understanding of automotive regulations, consumer rights, and warranty procedures. Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes. Confident in leading and motivating teams within a dynamic, high-demand dealership setting. Valid UK driving licence. Shift: Monday - Friday: 08:00 - 18:00 2 Saturdays per month What's on offer: Competitive salary Monthly bonus scheme based on performance Opportunity to join a high-performing dealership with strong sales volume Career development within a forward-thinking automotive group Staff benefits including discounts on servicing and MOTs Collaborative and supportive team environment This is an excellent opportunity for a After Sales Manager to take the next step in dynamic field Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jun 17, 2025
Full time
An exciting opportunity has arisen for aAfter Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers salary range of £45,000 - £55,000 and benefits. As a After Sales Manager,you will beoverseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting. You will be responsible for: Managing daily service and parts operations across the site. Leading and motivating advisors, technicians, and parts staff. Handling escalated customer issues with professionalism and clear resolution strategies. Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency. Ensuring compliance with all legal, warranty, and industry standards. Monitoring costs and delivering improved profitability. Coaching and developing your team to perform consistently. What we are looking for: Previously worked for 5+ years' experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager or in a similar role. Must have automotive / car dealership experience. Solid understanding of automotive regulations, consumer rights, and warranty procedures. Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes. Confident in leading and motivating teams within a dynamic, high-demand dealership setting. Valid UK driving licence. Shift: Monday - Friday: 08:00 - 18:00 2 Saturdays per month What's on offer: Competitive salary Monthly bonus scheme based on performance Opportunity to join a high-performing dealership with strong sales volume Career development within a forward-thinking automotive group Staff benefits including discounts on servicing and MOTs Collaborative and supportive team environment This is an excellent opportunity for a After Sales Manager to take the next step in dynamic field Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at Are you an experienced Automotive Apprenticeship / Technical Trainer that has a passion for delivering engaging and interactive training, or a technician that has a passion for the automotive industry looking for the opportunity to further progress your career ambitions? Calex are pleased to announce an exciting position for an Apprenticeship / Technical Trainer at The Stellantis Performance Academy in Coventry. Stellantis being the world's fourth largest automotive manufacturer covering Citroen, Peugeot, DS, Vauxhall, Fiat, Abarth, Alfa Romeo, Fiat Professional and Jeep. The objective of this role is to form part of an existing team of Apprenticeship / Technical Trainers delivering technical training to Apprentices and all levels of Technicians from Level 1 through to Level 5 (Master/Consultant/DET/Expert) delivering new model / technology courses as well as curriculum-based learning. The delivery of the training is via a fully blended approach, utilising both virtual and face-to-face delivery. A good understanding of High Voltage systems is a pre-requisite as Stellantis are producing an ever-increasing number of High Voltage vehicles. Applicants holding a recognised EV qualification are preferred but not essential as IMI Level 3 training can be obtained as part of your personal development. You need to be prepared to deliver outstanding results and have a real passion for learning & development in the automotive industry and to be a brand ambassador for the Stellantis range of vehicles. Key tasks and responsibilities include: Deliver a Professional learning experience every time Deliver agreed number of days learning through a blended approach of virtual and attended courses Deliver technical / Apprentice training on events such as new product or technical update meeting Deliver technical / Apprentice training across our partner groups Provide ideas for continual improvements to course structure and delivery Deliver technical learning for delegates on Induction and assess their competence Provide individual coaching for delegates as required Create training solutions that deliver added value Adapt your style to the audience, retaining consistent delivery for key messages Building positive working relationships with Calex staff and Stellantis management team About you Experience in a training delivery role (with experience in Technical Training preferred and ideally an EV Level 3 qualification) Strong personal presence, confidence and credibility Be able to interact with a wide variety of delegates Ability to recognise and respond to different learning styles Have excellent verbal and written communication skills Be articulate and able to influence and inspire others Be a self-starter who understands the need to be flexible Needs to be resilient Willing to travel and stay away if required To have the ability to deliver blended learning methods including Virtual training delivery to a high standard (training will be supplied) Hold a teaching/learning qualification Have a proactive and flexible approach within the learning environment and a can-do attitude Be able to work both in a team and alone Salary & Benefits: Up to £40K, dependant on experience, Company Car (BIK) , 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice). Company Car (BIK) - Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore the annual tax payable by the employee would be approx. £130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs. Contract: Full time/Permanent Working Hours: Monday - Friday, 40 hours per week Place of Work: Stellantis Performance Academy in Coventry. There may be odd occasions when it is necessary to train from alternative venues, so flexibility to travel is expected. Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Feb 20, 2025
Full time
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at Are you an experienced Automotive Apprenticeship / Technical Trainer that has a passion for delivering engaging and interactive training, or a technician that has a passion for the automotive industry looking for the opportunity to further progress your career ambitions? Calex are pleased to announce an exciting position for an Apprenticeship / Technical Trainer at The Stellantis Performance Academy in Coventry. Stellantis being the world's fourth largest automotive manufacturer covering Citroen, Peugeot, DS, Vauxhall, Fiat, Abarth, Alfa Romeo, Fiat Professional and Jeep. The objective of this role is to form part of an existing team of Apprenticeship / Technical Trainers delivering technical training to Apprentices and all levels of Technicians from Level 1 through to Level 5 (Master/Consultant/DET/Expert) delivering new model / technology courses as well as curriculum-based learning. The delivery of the training is via a fully blended approach, utilising both virtual and face-to-face delivery. A good understanding of High Voltage systems is a pre-requisite as Stellantis are producing an ever-increasing number of High Voltage vehicles. Applicants holding a recognised EV qualification are preferred but not essential as IMI Level 3 training can be obtained as part of your personal development. You need to be prepared to deliver outstanding results and have a real passion for learning & development in the automotive industry and to be a brand ambassador for the Stellantis range of vehicles. Key tasks and responsibilities include: Deliver a Professional learning experience every time Deliver agreed number of days learning through a blended approach of virtual and attended courses Deliver technical / Apprentice training on events such as new product or technical update meeting Deliver technical / Apprentice training across our partner groups Provide ideas for continual improvements to course structure and delivery Deliver technical learning for delegates on Induction and assess their competence Provide individual coaching for delegates as required Create training solutions that deliver added value Adapt your style to the audience, retaining consistent delivery for key messages Building positive working relationships with Calex staff and Stellantis management team About you Experience in a training delivery role (with experience in Technical Training preferred and ideally an EV Level 3 qualification) Strong personal presence, confidence and credibility Be able to interact with a wide variety of delegates Ability to recognise and respond to different learning styles Have excellent verbal and written communication skills Be articulate and able to influence and inspire others Be a self-starter who understands the need to be flexible Needs to be resilient Willing to travel and stay away if required To have the ability to deliver blended learning methods including Virtual training delivery to a high standard (training will be supplied) Hold a teaching/learning qualification Have a proactive and flexible approach within the learning environment and a can-do attitude Be able to work both in a team and alone Salary & Benefits: Up to £40K, dependant on experience, Company Car (BIK) , 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice). Company Car (BIK) - Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore the annual tax payable by the employee would be approx. £130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs. Contract: Full time/Permanent Working Hours: Monday - Friday, 40 hours per week Place of Work: Stellantis Performance Academy in Coventry. There may be odd occasions when it is necessary to train from alternative venues, so flexibility to travel is expected. Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Summary Motus Commercials located in Manchester is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days per week Monday to Friday, 8.00am - 18.00pm Salary - £40,000 - £60,000 Bonus - 25% of salary Company Vehicle or allowance From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Company vehicle for business and personal use Holiday allowance of 25 days plus bank holidays A pension that pays through salary sacrifice matched contributions up to 8% BUPA medical insurance Life assurance 2 x salary Career development pathways Vehicle purchase discount Employee discounts with the Network Benefits Employee assistance programme Colleague introduction award Great career development Onsite mental health first aiders Seminars providing education on mental, physical and financial wellbeing Being Brilliant Awards Engagement & Charity Events Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset , and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer , we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. As a Service Manager at Motus Commercials in Manchester we will be looking for you to be able to demonstrate: Brilliant leadership skills. Main dealer experience Excellent communication skills both verbal and written. Clear vision in achieving business goals. An ability to motivate and inspire team members to exceed targets. An ability to build and maintain strong working relationships with both colleagues and customers. An understanding of the demands of the role and the time and attention needed to produce impressive results. A good eye for detail in recognising opportunities to help drive forward the succession of the Service business. A methodical approach to work. An ability to perform well under pressure. It would be advantageous if you had: DAF Product experience Managerial experience Knowledge of Kerridge systems Main duties will be: As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business. Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators. Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels. Strengthening and developing long term customer and franchise partner relationships. Working with the Aftersales Executive to develop opportunities to grow the Service business. To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff. Ensuring the compliance of the Financial Control Policy in relation to all service areas. Ensuring MOT pass rates are in line or exceed company benchmarks. Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner. Working together with the Dealership Marketing team to identify opportunities to increase revenue streams. To enjoy your time as a Brilliant Colleague within Motus Commercials. Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Feb 15, 2025
Full time
Summary Motus Commercials located in Manchester is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days per week Monday to Friday, 8.00am - 18.00pm Salary - £40,000 - £60,000 Bonus - 25% of salary Company Vehicle or allowance From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Company vehicle for business and personal use Holiday allowance of 25 days plus bank holidays A pension that pays through salary sacrifice matched contributions up to 8% BUPA medical insurance Life assurance 2 x salary Career development pathways Vehicle purchase discount Employee discounts with the Network Benefits Employee assistance programme Colleague introduction award Great career development Onsite mental health first aiders Seminars providing education on mental, physical and financial wellbeing Being Brilliant Awards Engagement & Charity Events Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset , and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer , we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. As a Service Manager at Motus Commercials in Manchester we will be looking for you to be able to demonstrate: Brilliant leadership skills. Main dealer experience Excellent communication skills both verbal and written. Clear vision in achieving business goals. An ability to motivate and inspire team members to exceed targets. An ability to build and maintain strong working relationships with both colleagues and customers. An understanding of the demands of the role and the time and attention needed to produce impressive results. A good eye for detail in recognising opportunities to help drive forward the succession of the Service business. A methodical approach to work. An ability to perform well under pressure. It would be advantageous if you had: DAF Product experience Managerial experience Knowledge of Kerridge systems Main duties will be: As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business. Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators. Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels. Strengthening and developing long term customer and franchise partner relationships. Working with the Aftersales Executive to develop opportunities to grow the Service business. To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff. Ensuring the compliance of the Financial Control Policy in relation to all service areas. Ensuring MOT pass rates are in line or exceed company benchmarks. Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner. Working together with the Dealership Marketing team to identify opportunities to increase revenue streams. To enjoy your time as a Brilliant Colleague within Motus Commercials. Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Summary Motus Commercials located in Huddersfield is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days per week Monday to Friday 8.00am - 17.00pm Salary - 45000 - 50000 OTE - 25% of annual salary Company Vehicle or allowance From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Company vehicle for business and personal use Holiday allowance of 25 days plus bank holidays A pension that pays through salary sacrifice matched contributions up to 8% BUPA medical insurance Life assurance 2 x salary Career development pathways Vehicle purchase discount Employee discounts with the Network Benefits Employee assistance programme Colleague introduction award Great career development Onsite mental health first aiders Seminars providing education on mental, physical and financial wellbeing Being Brilliant Awards Engagement & Charity Events Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset , and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer , we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. As a Service Manager at Motus Commercials in Huddersfield we will be looking for you to be able to demonstrate: Brilliant leadership skills. Excellent communication skills both verbal and written. Clear vision in achieving business goals. An ability to motivate and inspire team members to exceed targets. An ability to build and maintain strong working relationships with both colleagues and customers. An understanding of the demands of the role and the time and attention needed to produce impressive results. A good eye for detail in recognising opportunities to help drive forward the succession of the Service business. A methodical approach to work. An ability to perform well under pressure. It would be advantageous if you had: DAF Product experience Knowledge of Kerridge systems Main duties will be: As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business. Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators. Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels. Strengthening and developing long term customer and franchise partner relationships. Working with the Aftersales Executive to develop opportunities to grow the Service business. To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff. Ensuring the compliance of the Financial Control Policy in relation to all service areas. Ensuring MOT pass rates are in line or exceed company benchmarks. Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner. Working together with the Dealership Marketing team to identify opportunities to increase revenue streams. To enjoy your time as a Brilliant Colleague within Motus Commercials. Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS HUD to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.
Feb 15, 2025
Full time
Summary Motus Commercials located in Huddersfield is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days per week Monday to Friday 8.00am - 17.00pm Salary - 45000 - 50000 OTE - 25% of annual salary Company Vehicle or allowance From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Company vehicle for business and personal use Holiday allowance of 25 days plus bank holidays A pension that pays through salary sacrifice matched contributions up to 8% BUPA medical insurance Life assurance 2 x salary Career development pathways Vehicle purchase discount Employee discounts with the Network Benefits Employee assistance programme Colleague introduction award Great career development Onsite mental health first aiders Seminars providing education on mental, physical and financial wellbeing Being Brilliant Awards Engagement & Charity Events Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset , and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. As an equal opportunity employer , we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. As a Service Manager at Motus Commercials in Huddersfield we will be looking for you to be able to demonstrate: Brilliant leadership skills. Excellent communication skills both verbal and written. Clear vision in achieving business goals. An ability to motivate and inspire team members to exceed targets. An ability to build and maintain strong working relationships with both colleagues and customers. An understanding of the demands of the role and the time and attention needed to produce impressive results. A good eye for detail in recognising opportunities to help drive forward the succession of the Service business. A methodical approach to work. An ability to perform well under pressure. It would be advantageous if you had: DAF Product experience Knowledge of Kerridge systems Main duties will be: As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business. Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators. Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels. Strengthening and developing long term customer and franchise partner relationships. Working with the Aftersales Executive to develop opportunities to grow the Service business. To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff. Ensuring the compliance of the Financial Control Policy in relation to all service areas. Ensuring MOT pass rates are in line or exceed company benchmarks. Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner. Working together with the Dealership Marketing team to identify opportunities to increase revenue streams. To enjoy your time as a Brilliant Colleague within Motus Commercials. Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS HUD to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.
Vacancy: Service Advisor Preston Prestige Franchised Motor Dealership Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team The Service Advisor position entails both working alongside the Service Manager and to deliver the goals of the business Welcome all customers at Service Reception in a warm and professional manner Advise customers of any additional work required Book vehicles into the department for work to be carried out Keep customers updated on the progress of their vehicle Delivering high levels of customer service, you will find their requirements and advise on cost, time scale and what exactly will happen. This role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service Looking for someone with a strong customer service background, with the right personality and confidence to fit with the team. A professional, well presented, confident Service Advisor to work with the team on the front desk & workshop to hit and exceed targets. This is a position based on the front desk, customer facing, within a main dealership environment. The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Having experience of Kerridge would be a distinct advantage but not essential The Benefits: 25 days holiday (plus bank holidays) Additional day's holiday on your birthday Discount retail shopping platform Preferential family rates Company pension scheme Death in Service policy Work wear supplied Childcare voucher scheme Cycle to work scheme Training, coaching and development funded Incentives and rewards Free tickets to local and national events Staff social events On site car parking Working hours/days: Mon - Fri: 8am to 5.30pm Sat: 8:30am - 12:30pm (1 in 3) Salary: 29,400 basic 35k + OTE FANTASTIC and realistic bonus scheme and people earning MUCH more Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Feb 13, 2025
Full time
Vacancy: Service Advisor Preston Prestige Franchised Motor Dealership Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team The Service Advisor position entails both working alongside the Service Manager and to deliver the goals of the business Welcome all customers at Service Reception in a warm and professional manner Advise customers of any additional work required Book vehicles into the department for work to be carried out Keep customers updated on the progress of their vehicle Delivering high levels of customer service, you will find their requirements and advise on cost, time scale and what exactly will happen. This role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service Looking for someone with a strong customer service background, with the right personality and confidence to fit with the team. A professional, well presented, confident Service Advisor to work with the team on the front desk & workshop to hit and exceed targets. This is a position based on the front desk, customer facing, within a main dealership environment. The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. Having experience of Kerridge would be a distinct advantage but not essential The Benefits: 25 days holiday (plus bank holidays) Additional day's holiday on your birthday Discount retail shopping platform Preferential family rates Company pension scheme Death in Service policy Work wear supplied Childcare voucher scheme Cycle to work scheme Training, coaching and development funded Incentives and rewards Free tickets to local and national events Staff social events On site car parking Working hours/days: Mon - Fri: 8am to 5.30pm Sat: 8:30am - 12:30pm (1 in 3) Salary: 29,400 basic 35k + OTE FANTASTIC and realistic bonus scheme and people earning MUCH more Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Ready to join the largest car company in the world? Are you focused on results and achieving sales goals whilst ensuring that every customer receives exceptional seamless service? Do you enjoy spending time mentoring team members and serving as a role model for your team? An exciting opportunity has just opened! Parks Motor Group is looking for a Sales Manager to join our Toyota team based in Carlisle. If you get a buzz from personal interaction, developing a team, we want to hear from you! Role info: Sales Manager Carlisle Competitive Market Salary Plus Bonus Scheme Full-time Permanent Plus Up to 30 Days Holiday, Company Vehicle, Full Manufacturer Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, Discounted Servicing and More About us: As one of the leading Toyota Centre s in the UK we are passionate about ensuring our customers are always put first - every day, everywhere. Established in 1971, Park s is a private family-owned business, which takes great pride in being Scotland s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service. Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK s leading car brands across 67 franchised outlets throughout Scotland and England. The Sales Manager role: As a Sales Manager, you ll be passionate about automotive knowledge and solutions, and highly influential and approachable in how you engage with colleagues and customers. As new solutions emerge, you ll learn, share and inspire your team members, personally encouraging and demonstrating the skills and behaviours associated with our foundational management philosophy, The Toyota Way . You ll meet, and at times exceed, yours and your team s key targets whilst continuously analysing, reviewing and improving progress. You ll be proud to represent Toyota in Carlisle and Parks, which you will demonstrate and exemplify in all your interactions with customers. Joining us as a Sales Manager offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry s best talent. The Toyota Brand is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner! You will be responsible for: + Managing a fast-paced and busy sales environment + Leading, inspiring and engaging the sales team + Ensuring each member of the sales team is working to achieve targets + Ensuring sales performance processes and systems are as robust as possible + Managing sales team development, performance and recruitment, monitoring training needs and providing hands on coaching as part of your own career objectives + Maximising commercial opportunities through providing advice to sales and aftersales executives + Planning and implementing effective local promotions, dealership displays and advertising campaigns + Managing the supply of used car stock effectively in line with centre guidelines and goals + Understanding the relevant local market, competition, and consumer influences + Being a core member of the centre team, observing and leading by example What we are looking for: + A full UK driving licence + Eligibility to work in the UK + Flexible to work hours required to carry out the role effectively and take on infrequent travel for work and training purposes + High standards of verbal and written communication + Proven prior experience in a similar role in the automotive industry + Successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction + Commercially-minded, you lead for results and are driven to exceed performance goals + Calm under pressure, you are customer and service-oriented What s on Offer: + Competitive Salary and Bonus Scheme + Training and on-going development with the Award-Winning Toyota Academy + 30 days holiday + Full manufacturer accredited training including fully funded travel + BEN Automotive Assistance Program + Discounted Servicing for you and your family + Contributory Pension Scheme + Refer a friend scheme earning £1000+ a year + Attractive discounts when purchasing new and used cars + Subsidised car leasing scheme accessible to you and your family Ready to join the largest car company in the world? Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile. We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Feb 12, 2025
Full time
Ready to join the largest car company in the world? Are you focused on results and achieving sales goals whilst ensuring that every customer receives exceptional seamless service? Do you enjoy spending time mentoring team members and serving as a role model for your team? An exciting opportunity has just opened! Parks Motor Group is looking for a Sales Manager to join our Toyota team based in Carlisle. If you get a buzz from personal interaction, developing a team, we want to hear from you! Role info: Sales Manager Carlisle Competitive Market Salary Plus Bonus Scheme Full-time Permanent Plus Up to 30 Days Holiday, Company Vehicle, Full Manufacturer Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, Discounted Servicing and More About us: As one of the leading Toyota Centre s in the UK we are passionate about ensuring our customers are always put first - every day, everywhere. Established in 1971, Park s is a private family-owned business, which takes great pride in being Scotland s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service. Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK s leading car brands across 67 franchised outlets throughout Scotland and England. The Sales Manager role: As a Sales Manager, you ll be passionate about automotive knowledge and solutions, and highly influential and approachable in how you engage with colleagues and customers. As new solutions emerge, you ll learn, share and inspire your team members, personally encouraging and demonstrating the skills and behaviours associated with our foundational management philosophy, The Toyota Way . You ll meet, and at times exceed, yours and your team s key targets whilst continuously analysing, reviewing and improving progress. You ll be proud to represent Toyota in Carlisle and Parks, which you will demonstrate and exemplify in all your interactions with customers. Joining us as a Sales Manager offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry s best talent. The Toyota Brand is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner! You will be responsible for: + Managing a fast-paced and busy sales environment + Leading, inspiring and engaging the sales team + Ensuring each member of the sales team is working to achieve targets + Ensuring sales performance processes and systems are as robust as possible + Managing sales team development, performance and recruitment, monitoring training needs and providing hands on coaching as part of your own career objectives + Maximising commercial opportunities through providing advice to sales and aftersales executives + Planning and implementing effective local promotions, dealership displays and advertising campaigns + Managing the supply of used car stock effectively in line with centre guidelines and goals + Understanding the relevant local market, competition, and consumer influences + Being a core member of the centre team, observing and leading by example What we are looking for: + A full UK driving licence + Eligibility to work in the UK + Flexible to work hours required to carry out the role effectively and take on infrequent travel for work and training purposes + High standards of verbal and written communication + Proven prior experience in a similar role in the automotive industry + Successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction + Commercially-minded, you lead for results and are driven to exceed performance goals + Calm under pressure, you are customer and service-oriented What s on Offer: + Competitive Salary and Bonus Scheme + Training and on-going development with the Award-Winning Toyota Academy + 30 days holiday + Full manufacturer accredited training including fully funded travel + BEN Automotive Assistance Program + Discounted Servicing for you and your family + Contributory Pension Scheme + Refer a friend scheme earning £1000+ a year + Attractive discounts when purchasing new and used cars + Subsidised car leasing scheme accessible to you and your family Ready to join the largest car company in the world? Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile. We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Service Contracts and Warranty Network Development Coach Location: Nationwide role, your office base will be home/Milton Keynes Salary : Competitive, DOE + Excellent Benefits! Contract : Permanent, Full time Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, employee referral scheme, private health insurance, pension contribution, eye test vouchers, electric vehicle salary sacrifice scheme, employee assistant programme We are DEKRA Automotive and we are now recruiting for a Service Contracts and Warranty Network Development Coach to join us. We are a global business employing over 49,000 employees in more than 60 countries on all six continents! Could you be our next hire You will provide coaching and training relating to service contracts products and warranty claims procedures provided by Daimler Truck UK to sales and service team members within the DTUK franchised dealer network. In addition to the above, you will be specifically responsible for: Developing and maintaining a deep understanding of service contracts and warranties Dealer profitability supporting the dealer network development through identification and management of best practice processes Remaining compliant with best practice within the truck sector Coaching and developing dealers to manage their service contracts and warranty accounts Training and coaching sales executives, service advisors and technicians on contract details and service standards Monitoring service delivery to ensure compliance with contract terms Establishing the most effective methods of training, identifying and closing any knowledge gaps Reviewing dealers self-audit programmes to support all service contract and warranty accounts In order to be successful in this role, it is essential that you have: The skills to coach, mentor and encourage dealer staff Ability to communicate professionally and credibly An understanding of truck aftersales and customer service Conversant with service contract and warranty processes both at Dealer and Manufacturer level Experience of warranty systems Strong analytical and problem-solving skills, with an ability to thoroughly investigate issues Up-to-date vehicle technical knowledge would be beneficial Please note, this role involves national travel on a weekly basis. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Feb 06, 2025
Full time
Service Contracts and Warranty Network Development Coach Location: Nationwide role, your office base will be home/Milton Keynes Salary : Competitive, DOE + Excellent Benefits! Contract : Permanent, Full time Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, employee referral scheme, private health insurance, pension contribution, eye test vouchers, electric vehicle salary sacrifice scheme, employee assistant programme We are DEKRA Automotive and we are now recruiting for a Service Contracts and Warranty Network Development Coach to join us. We are a global business employing over 49,000 employees in more than 60 countries on all six continents! Could you be our next hire You will provide coaching and training relating to service contracts products and warranty claims procedures provided by Daimler Truck UK to sales and service team members within the DTUK franchised dealer network. In addition to the above, you will be specifically responsible for: Developing and maintaining a deep understanding of service contracts and warranties Dealer profitability supporting the dealer network development through identification and management of best practice processes Remaining compliant with best practice within the truck sector Coaching and developing dealers to manage their service contracts and warranty accounts Training and coaching sales executives, service advisors and technicians on contract details and service standards Monitoring service delivery to ensure compliance with contract terms Establishing the most effective methods of training, identifying and closing any knowledge gaps Reviewing dealers self-audit programmes to support all service contract and warranty accounts In order to be successful in this role, it is essential that you have: The skills to coach, mentor and encourage dealer staff Ability to communicate professionally and credibly An understanding of truck aftersales and customer service Conversant with service contract and warranty processes both at Dealer and Manufacturer level Experience of warranty systems Strong analytical and problem-solving skills, with an ability to thoroughly investigate issues Up-to-date vehicle technical knowledge would be beneficial Please note, this role involves national travel on a weekly basis. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Aftersales Director Automotive Industry Location: Norwich Salary: Competitive + Benefits About the Role An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability. Key Responsibilities: Develop and implement a strategic aftersales plan to drive business growth. Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets. Oversee aftersales operations, ensuring compliance with company policies and regulatory standards. Enhance customer retention and satisfaction through service excellence. Manage budgets, cost control, and aftersales profitability. Implement innovative digital solutions to streamline aftersales processes. Ensure strong collaboration across departments for operational efficiency. Maintain a competitive pricing strategy and oversee parts inventory management. Monitor and improve customer engagement and retention initiatives. Key Requirements: Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry. Strong commercial acumen with a track record of driving aftersales profitability. Excellent people management skills, with the ability to inspire and develop high-performing teams. Knowledge of automotive aftersales processes, customer service excellence, and compliance requirements. Experience in implementing digital solutions and automation in aftersales operations. Ability to analyse performance metrics and implement improvement strategies. Exceptional stakeholder management and communication skills. What s on Offer? A leadership role in a well-established automotive business. Competitive salary and performance-related incentives. Career growth and professional development opportunities. A chance to shape the future of aftersales operations in a dynamic and forward-thinking organisation. If you are a results-driven leader with a passion for aftersales excellence, we want to hear from you. Apply now to discuss this opportunity in confidence.
Feb 02, 2025
Full time
Aftersales Director Automotive Industry Location: Norwich Salary: Competitive + Benefits About the Role An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability. Key Responsibilities: Develop and implement a strategic aftersales plan to drive business growth. Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets. Oversee aftersales operations, ensuring compliance with company policies and regulatory standards. Enhance customer retention and satisfaction through service excellence. Manage budgets, cost control, and aftersales profitability. Implement innovative digital solutions to streamline aftersales processes. Ensure strong collaboration across departments for operational efficiency. Maintain a competitive pricing strategy and oversee parts inventory management. Monitor and improve customer engagement and retention initiatives. Key Requirements: Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry. Strong commercial acumen with a track record of driving aftersales profitability. Excellent people management skills, with the ability to inspire and develop high-performing teams. Knowledge of automotive aftersales processes, customer service excellence, and compliance requirements. Experience in implementing digital solutions and automation in aftersales operations. Ability to analyse performance metrics and implement improvement strategies. Exceptional stakeholder management and communication skills. What s on Offer? A leadership role in a well-established automotive business. Competitive salary and performance-related incentives. Career growth and professional development opportunities. A chance to shape the future of aftersales operations in a dynamic and forward-thinking organisation. If you are a results-driven leader with a passion for aftersales excellence, we want to hear from you. Apply now to discuss this opportunity in confidence.
Fleet Business Development Manager required in Southgate for a Main Dealer Salary in the region 20k basic + Bonus + Commission + Company Car Working hours - Monday -Friday 8:30am-6pm The Business Development Manager will be responsible for developing incremental local business sales to improve Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand. Key Tasks To identify and proactively develop new relationships with prospect customers and, through an effective sales process, deliver incremental True Fleet sales within a defined local area of influence To manage the local business opportunity within the area of influence and record all prospecting activity through the Fleet Business Partner online portal and Retailer CRM database To conduct agreed levels of telephone prospecting activity to new prospects, to deliver the required volumes of first appointments, demonstrations and proposals to achieve the agreed incremental sales objectives To provide bespoke proposals to highlight the benefits of running Vehicles to local prospects To deliver incremental local business sales volume profitably, while maintaining an excellent sales experience for the customer To promote brand Financial Services funding solutions to new prospects, to help achieve sales objectives, increase profitability and improve customer retention To ensure the Fleet Business Partner online portal and Retailer CRM database contains the minimum information for each qualified prospect and customer, as defined by the Fleet Sales Programme To work in conjunction with the Retailer aftersales department (post sale) to ensure the highest standards of customer care, to increase Brand loyalty and aid customer retention To work with the Fleet Sales brand Coach and i-Coach to improve and enhance the sales process and achieve true differentiation for the sales process for customers To prospect and capture existing clients renewals business and retain customer loyalty Key personal Attributes and Skills Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident. Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty Have an excellent industry knowledge gained within motor industry Have proven business development skills, through achievements in generating new business in a similar role Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences Measures Be able to build rapport and maintain long term positive relationships with customers and prospects through face to face meetings and over the phone Prospectecting activity vs. Key Performance Indicators Sales vs. objectives Profit on sales Mystery Shops Customer satisfaction (CEM) and retention (repeat purchase) now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1632 Automotive - Motor Trade - Management - Fleet - Fleet Sales Manager - Business Developement manager- London - North London - Finchley - Wood Green - Barnet - Potters Bar - Enfield - Whetstone - Tottenham - Walthamstow - Edgware - Colindale - Paddington - Islington - London Full Time - Permanent - Job Follow us on (email address removed) Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Jan 29, 2025
Full time
Fleet Business Development Manager required in Southgate for a Main Dealer Salary in the region 20k basic + Bonus + Commission + Company Car Working hours - Monday -Friday 8:30am-6pm The Business Development Manager will be responsible for developing incremental local business sales to improve Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand. Key Tasks To identify and proactively develop new relationships with prospect customers and, through an effective sales process, deliver incremental True Fleet sales within a defined local area of influence To manage the local business opportunity within the area of influence and record all prospecting activity through the Fleet Business Partner online portal and Retailer CRM database To conduct agreed levels of telephone prospecting activity to new prospects, to deliver the required volumes of first appointments, demonstrations and proposals to achieve the agreed incremental sales objectives To provide bespoke proposals to highlight the benefits of running Vehicles to local prospects To deliver incremental local business sales volume profitably, while maintaining an excellent sales experience for the customer To promote brand Financial Services funding solutions to new prospects, to help achieve sales objectives, increase profitability and improve customer retention To ensure the Fleet Business Partner online portal and Retailer CRM database contains the minimum information for each qualified prospect and customer, as defined by the Fleet Sales Programme To work in conjunction with the Retailer aftersales department (post sale) to ensure the highest standards of customer care, to increase Brand loyalty and aid customer retention To work with the Fleet Sales brand Coach and i-Coach to improve and enhance the sales process and achieve true differentiation for the sales process for customers To prospect and capture existing clients renewals business and retain customer loyalty Key personal Attributes and Skills Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident. Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty Have an excellent industry knowledge gained within motor industry Have proven business development skills, through achievements in generating new business in a similar role Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences Measures Be able to build rapport and maintain long term positive relationships with customers and prospects through face to face meetings and over the phone Prospectecting activity vs. Key Performance Indicators Sales vs. objectives Profit on sales Mystery Shops Customer satisfaction (CEM) and retention (repeat purchase) now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1632 Automotive - Motor Trade - Management - Fleet - Fleet Sales Manager - Business Developement manager- London - North London - Finchley - Wood Green - Barnet - Potters Bar - Enfield - Whetstone - Tottenham - Walthamstow - Edgware - Colindale - Paddington - Islington - London Full Time - Permanent - Job Follow us on (email address removed) Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Location: Manchester, OL7 0QN Contract Type: Full Time 40 hour per week, working any 5 out of 7 days on a rota basis. The working pattern will consist of days, evenings and weekends. Salary: £27,000 Salary: £27,000 + bonus scheme that provides an on target annual earnings of £33,000 CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor's best company to work for in the UK. What does the job involve? You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments. To provide front of house support to customers by welcoming customers and providing regular and effective communication. You will act as a point of escalation for customer issues as required. To drive and deliver strong retail service. Leading a team of Aftersales Advisors including the following: Providing training and coaching, identifying any learning and / or development opportunities Completing regular 1-2-1s Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up Invoice accuracy and set up Correct labour times Supporting the Aftersales Advisors and the Service Manager with reducing costs Managing loan vehicles Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required. Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work. Ensuring all customers receive regular, proactive and accurate updates. What skills and experience do you need to join our team? A full valid Driving License is essential for this role. Excellent communication skills, both written and verbal are required. Experience in supervising or managing a team within a retail environment will be required for this role. You will have the ability to build positive and lasting relationships Excellent attention to detail. You will excellent customer service skills What we can offer you. A friendly, modern and safe working environment A competitive salary and bonus structure Full training and continued support Enhanced annual leave A wide range of corporate discounts Cycle to work scheme Colleague assistance programme Long service awards We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
Dec 16, 2022
Full time
Location: Manchester, OL7 0QN Contract Type: Full Time 40 hour per week, working any 5 out of 7 days on a rota basis. The working pattern will consist of days, evenings and weekends. Salary: £27,000 Salary: £27,000 + bonus scheme that provides an on target annual earnings of £33,000 CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor's best company to work for in the UK. What does the job involve? You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments. To provide front of house support to customers by welcoming customers and providing regular and effective communication. You will act as a point of escalation for customer issues as required. To drive and deliver strong retail service. Leading a team of Aftersales Advisors including the following: Providing training and coaching, identifying any learning and / or development opportunities Completing regular 1-2-1s Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up Invoice accuracy and set up Correct labour times Supporting the Aftersales Advisors and the Service Manager with reducing costs Managing loan vehicles Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required. Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work. Ensuring all customers receive regular, proactive and accurate updates. What skills and experience do you need to join our team? A full valid Driving License is essential for this role. Excellent communication skills, both written and verbal are required. Experience in supervising or managing a team within a retail environment will be required for this role. You will have the ability to build positive and lasting relationships Excellent attention to detail. You will excellent customer service skills What we can offer you. A friendly, modern and safe working environment A competitive salary and bonus structure Full training and continued support Enhanced annual leave A wide range of corporate discounts Cycle to work scheme Colleague assistance programme Long service awards We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
Location: Wakefield, WF2 7AW Contract Type: Contract Type: Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis. The shifts will consist of days, evenings and weekends. Salary: £27,000 per year + bonus scheme that provides an on target annual earnings of £33,000 CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor's best company to work for in the UK. What does the job involve? You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments. To provide front of house support to customers by welcoming customers and providing regular and effective communication. You will act as a point of escalation for customer issues as required. To drive and deliver strong retail service. Leading a team of Aftersales Advisors including the following: Providing training and coaching, identifying any learning and / or development opportunities Completing regular 1-2-1's delivering effective feedback. Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up, Invoice accuracy, set up Correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required. Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work. Ensuring all customers receive regular, proactive and accurate updates. What skills and experience do you need to join our team? A full valid Driving Licence is essential. Excellent communication skills, both written and verbal are required. Experience in supervising or managing a team within a retail environment. You will have the ability to build positive and lasting relationships. Excellent attention to detail. You will have excellent customer service skills. What we can offer you. A friendly, modern and safe working environment A competitive salary and bonus structure Full training and continued support Enhanced annual leave A wide range of corporate discounts Cycle to work scheme Colleague assistance programme Long service awards We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
Dec 16, 2022
Full time
Location: Wakefield, WF2 7AW Contract Type: Contract Type: Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis. The shifts will consist of days, evenings and weekends. Salary: £27,000 per year + bonus scheme that provides an on target annual earnings of £33,000 CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor's best company to work for in the UK. What does the job involve? You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments. To provide front of house support to customers by welcoming customers and providing regular and effective communication. You will act as a point of escalation for customer issues as required. To drive and deliver strong retail service. Leading a team of Aftersales Advisors including the following: Providing training and coaching, identifying any learning and / or development opportunities Completing regular 1-2-1's delivering effective feedback. Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up, Invoice accuracy, set up Correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required. Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work. Ensuring all customers receive regular, proactive and accurate updates. What skills and experience do you need to join our team? A full valid Driving Licence is essential. Excellent communication skills, both written and verbal are required. Experience in supervising or managing a team within a retail environment. You will have the ability to build positive and lasting relationships. Excellent attention to detail. You will have excellent customer service skills. What we can offer you. A friendly, modern and safe working environment A competitive salary and bonus structure Full training and continued support Enhanced annual leave A wide range of corporate discounts Cycle to work scheme Colleague assistance programme Long service awards We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised, and development is encouraged? This is an exciting opportunity to manage a team of Executives in a fast paced and family run business. The Team Leader will actively participate in improvement projects, and fulfil targets and KPIs through their team, providing a hands-on approach with individual members through excellent communication and coaching skills. What you will be doing: Full ownership for order to receipt process for given regions - including orders, quotes, customer communication, problem solving, aftersales & internal support. Coach team members to achieve individual targets & maximum results Mentor staff to present to customers over the phone and in written communications including customer queries and technical support advice Keep up to date with our product and service offering Conduct team briefs, one to one's and appraisals as required Work closely with the regional sales team to support & identify future growth opportunities Manage absenteeism including holiday/sickness etc. Ensure team members have the tools and training required to fully complete their role Analyse team performance with agreed corrective actions taken Be the escalation point for all/any customer complaints within the remit of the sub-team Attend (in-person or via Teams) Team Leader meetings and weekly meetings with Head of Sales Ops Always provide excellent customer service support Who you are: Proven leadership skills in a similar position GCSEs A-C (or equivalent) Excellent organisation skills and ability to prioritise a changing workload Computer literate, particularly with MS Office and able to learn in house systems Innovative and creative Able to motivate teams Target driven and customer focused Proactive and willing to help with varied requests Adaptable and resilient What Origin can offer you: As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more! We all love time off whether it's jetting off to somewhere exotic or a staycation, you'll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again! Keen Cyclist? Join our Cycle to Work Scheme. Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box. Free On-site Parking. Group Life Insurance. A welcoming and inspiring work-environment
Jan 20, 2022
Full time
Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised, and development is encouraged? This is an exciting opportunity to manage a team of Executives in a fast paced and family run business. The Team Leader will actively participate in improvement projects, and fulfil targets and KPIs through their team, providing a hands-on approach with individual members through excellent communication and coaching skills. What you will be doing: Full ownership for order to receipt process for given regions - including orders, quotes, customer communication, problem solving, aftersales & internal support. Coach team members to achieve individual targets & maximum results Mentor staff to present to customers over the phone and in written communications including customer queries and technical support advice Keep up to date with our product and service offering Conduct team briefs, one to one's and appraisals as required Work closely with the regional sales team to support & identify future growth opportunities Manage absenteeism including holiday/sickness etc. Ensure team members have the tools and training required to fully complete their role Analyse team performance with agreed corrective actions taken Be the escalation point for all/any customer complaints within the remit of the sub-team Attend (in-person or via Teams) Team Leader meetings and weekly meetings with Head of Sales Ops Always provide excellent customer service support Who you are: Proven leadership skills in a similar position GCSEs A-C (or equivalent) Excellent organisation skills and ability to prioritise a changing workload Computer literate, particularly with MS Office and able to learn in house systems Innovative and creative Able to motivate teams Target driven and customer focused Proactive and willing to help with varied requests Adaptable and resilient What Origin can offer you: As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more! We all love time off whether it's jetting off to somewhere exotic or a staycation, you'll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again! Keen Cyclist? Join our Cycle to Work Scheme. Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box. Free On-site Parking. Group Life Insurance. A welcoming and inspiring work-environment
