Operations Analyst

JOB SUMMARY

• The role is a pure operations role, providing support to the Underwriting Operations Lead (London) in the day-to-day UW operations activities for multiple lines of business; including offshore delivery operations

MAIN DUTIES / ACCOUNTABILITIES

• Support the day to day operations for International Undewriting lines of business from submission through booking
• Key point of contact for mitigation of any issues/concerns raised by UW stakeholders / customers
• Liasion with the the onshore/offshore operations teams to address questions/queries raised by the team
• Review performance of the offshore operations as it relates to service level agreements, delivery quality, issue resolution, audit and benchmarking
• Ensure operating procedures and guidleines are in place, maintained and standardized globally
• Develop necessary corrective action plans, as needed, related to both business requirements and offshore operations performance and delivery quality
• Complete adhoc activities asigned by the Underwriting Operations Lead

TECHNICAL SKILLS / COMPETENCIES

Essential Strong use of computer software including all Microsoft Office products (Excel, Word, PPT, Outlook, etc.)

Desirable Strong use of computer software including all Microsoft Office products (Excel, Word, PPT, Outlook, etc.); knowledge/experience working with Xuber for Insurers. Experience working with automation (e.g., robotics/machine learning)

RELEVANT EXPERIENCE

Essential 2-3 year's processing operational activities (e.g., submissions, clearance, binding/booking, etc.); within a Coverholder/Service Company structure particularly with offshore operations. Experience within relevant lines of business

Desirable 3+ Years supervising Underwriting Operations for a Coverholder/Service Company experience with Professional Liability and Financial Lines of business lines of business and managing offshore operations.

PERSONAL SKILLS

Essential Self-motivated.

Capable of working to a deadline when required.

Ability to communicate effectively with employees/customers, mitigate any potential issues that may arise and react quickly to issues that arise to mitigate impact

Ability to work collaboratively with a geographically distributed team

Ability to quickly understand and adopt to new cultural norms and standards

Ability to effectively supervise offshore operations and drive maximum value out of the relationship

Ability to work with all levels of employees and management.

Attention to detail when analysing data and wordings

Proven track record of building strong working relationships

Understanding of the credit control process