An exciting opportunity for a Group Credit Manager has become available at our Head Office. This will be a challenging yet rewarding role leading Credit Control for our group of companies, reporting to the Finance Director. The role will involve overseeing and managing credit-related activities such as managing risk, developing and implementing credit policies, whilst managing the team. This is an office based role at our Head Office in Shirley, close to the M42. Key Tasks Be the lead contact with our Credit Insurers, monitoring insured limits, submitting claims promptly and correctly and assist in negotiating renewal terms Organise and lead monthly meetings with senior management Provide management information to the senior team on a timely basis to highlight actual and potential bad and doubtful debts, debtor days outstanding, monthly collections against target and ad-hoc reports as required Responsible for the cash collection for all Group companies Ensure that departmental systems and protocols are agreed, measured and policed to ensure efficient operation across all functions Oversee the Credit Control Department and proactively manage the team Manage the processing of all group credit applications, provision of POD's Responsible for major or sensitive credit decisions Control of credit limits Manage litigation, insolvency practitioners and pursue claims Set credit policy to ensure goals are met and manage the process for credit notes Responsible for risk assessment - existing accounts and new applicants for credit Maintain excellent relationships between Credit Control, the Senior Management team and other departments Review Terms and Conditions for sales function prior to authorisation and signature Visit customers and our company sites as required The successful candidate will- Have prior experience working within a busy credit control team, Have strong financial understanding, The ability to problem solve, Be confident leading a team. Self-motivated and driven, Communication skills are essential, as the person will be liaising with both internal and external stakeholders ensuring the success of companies' credit function. Company Profit Share Bonus (dependant on company performance) Private Medical Insurance Company pension scheme- Salary Sacrifice 23 days' paid holiday + 8 paid Bank Holidays, increasing with length of service Life Assurance Scheme Health Cash Plan - Salary Sacrifice Company workwear/PPE provided Employee Assistance Programme About Us With over a century of experience in the construction industry, we're proud to be one of the UK's largest independent builders' merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it's bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward. We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve. Our People At the heart of our business are our colleagues, and that's why we champion a people-first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues' well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential. We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive. Location An exciting opportunity for a Group Credit Manager has become available at our Head Office. This will be a challenging yet rewarding role leading Credit Control for our group of companies, reporting to the Finance Director.
Jul 16, 2025
Full time
An exciting opportunity for a Group Credit Manager has become available at our Head Office. This will be a challenging yet rewarding role leading Credit Control for our group of companies, reporting to the Finance Director. The role will involve overseeing and managing credit-related activities such as managing risk, developing and implementing credit policies, whilst managing the team. This is an office based role at our Head Office in Shirley, close to the M42. Key Tasks Be the lead contact with our Credit Insurers, monitoring insured limits, submitting claims promptly and correctly and assist in negotiating renewal terms Organise and lead monthly meetings with senior management Provide management information to the senior team on a timely basis to highlight actual and potential bad and doubtful debts, debtor days outstanding, monthly collections against target and ad-hoc reports as required Responsible for the cash collection for all Group companies Ensure that departmental systems and protocols are agreed, measured and policed to ensure efficient operation across all functions Oversee the Credit Control Department and proactively manage the team Manage the processing of all group credit applications, provision of POD's Responsible for major or sensitive credit decisions Control of credit limits Manage litigation, insolvency practitioners and pursue claims Set credit policy to ensure goals are met and manage the process for credit notes Responsible for risk assessment - existing accounts and new applicants for credit Maintain excellent relationships between Credit Control, the Senior Management team and other departments Review Terms and Conditions for sales function prior to authorisation and signature Visit customers and our company sites as required The successful candidate will- Have prior experience working within a busy credit control team, Have strong financial understanding, The ability to problem solve, Be confident leading a team. Self-motivated and driven, Communication skills are essential, as the person will be liaising with both internal and external stakeholders ensuring the success of companies' credit function. Company Profit Share Bonus (dependant on company performance) Private Medical Insurance Company pension scheme- Salary Sacrifice 23 days' paid holiday + 8 paid Bank Holidays, increasing with length of service Life Assurance Scheme Health Cash Plan - Salary Sacrifice Company workwear/PPE provided Employee Assistance Programme About Us With over a century of experience in the construction industry, we're proud to be one of the UK's largest independent builders' merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it's bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward. We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve. Our People At the heart of our business are our colleagues, and that's why we champion a people-first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues' well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential. We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive. Location An exciting opportunity for a Group Credit Manager has become available at our Head Office. This will be a challenging yet rewarding role leading Credit Control for our group of companies, reporting to the Finance Director.
Hours: Full-time (35 hours/week) or Part-time Reports to: Head of Philanthropy Location: Shoreditch, East London (Hybrid Model) Key relationships: UK for UNHCR: Fundraising Team; Communications & Content Team; CEO; Trustees; UNHCR international: PSP team (Private Sector Partnerships). JOB PURPOSE You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate key donor relationships and continue the development and implementation of the strategy to grow the major donor pipeline. As a Senior Manager, you will take ownership of the overall Major Donor Strategy, and budget and provide strategic insight into how we grow and improve our programme. You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally, championing the major donor programme to ensure a strong enabling environment for the growth of the programme. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing donor and prospect pipelines as well as crafting compelling donor communications. This role will be responsible for managing the Philanthropy Manager role and will provide support, mentorship and coaching to help the development of this role. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency's national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR's humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible. ROLE RESPONSIBLITIES Manage the philanthropy manager role through coaching, and by motivating and supporting them to reach their annual target. Build on a warm portfolio of donors to achieve current income targets and spot opportunities for growth and deeper development of philanthropic relationships Monitor and deliver annual philanthropy budgets and KPIs, assessing ongoing performance, proactively managing risks and providing accurate reporting. Own and drive the Major Donor strategy in collaboration with the Head of Philanthropy. Support on intermediary strategy and growth in this area. Work as part of the Philanthropy Team to grow opportunities within the major donor funding stream in line with UK4U's fundraising strategy Lead on the growth and development of a robust prospect pipeline working with the corporate team, individual giving team, trustees, prospect research team, philanthropy team and other key stakeholders. Work with the wider international organisation to identify the most appropriate funding propositions for donors and also the internal technical experts and leadership colleagues who can help support and drive forward opportunities. Craft compelling propositions and proposals for major donors and ensure quality and timely reporting on donations made. Establish a strategic and tactical response to selected prospects and existing major donors in the event of humanitarian emergencies. Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospective donors. Maintain accurate records on Salesforce, for income recording and earmarking. Work with the wider team to deliver bespoke activities including virtual and in-person events Support wider PPH strategic initiatives: helping identify and implement enablers to help the organisation secure and grow more multi-year partnerships, including at transformational levels. Help to position and raise awareness of UK4U's role among peers, donors and other audiences by participating in sector networks and representing UK4U at events, as appropriate. Work within UK4U's due diligence policy and GDPR policies and processes. Support the philanthropy team in other activities, as requested. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Experience of inputting into annual plans, multi-year budgets. Experience of working towards and monitoring and tracking KPI targets Experience of inputting to and implementing strategy Experience of growing prospect pipelines Experience of working in an income generating capacity with an NGO, INGO or university to identify, approach, secure and steward prospects and major donors giving or capable of giving over 5 to 7 figure gifts. Experience of developing donor care plans and delivering bespoke proposals and communications to generate income. Experience working with senior stakeholders (including CEO and Chair of Trustees) Strong experience of networking. Must be comfortable working at pace and on multiple opportunities. Confident communicator with the ability to effectively influence and negotiate with internal and external stakeholders at senior levels. Strong understanding of the philanthropic environment within the UK Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally. Ability to act proactively to identify new and strategic fundraising opportunities. Good attention to detail, ability to proof-read. Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis. Excellent stakeholder and relationship management skills. Proficient in using Word, excel, PowerPoint. Working knowledge of fundraising databases. Knowledge of international development or related subjects helpful but not essential Line management experience Experience of leading on developing multi-year budgets and plans. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? 28 days' leave per annum plus bank holidays (pro-rata for part-time contracts). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Development Comprehensive training and continuing development opportunities. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: 20 July 2025 Interviews date: 24th - 28th July 2025 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency. 28 days' annual leave + Bank Holidays Life Assurance x4 of basic salary Income protection scheme 8% employer contribution pension scheme Hybrid working Notes . click apply for full job details
Jul 11, 2025
Full time
Hours: Full-time (35 hours/week) or Part-time Reports to: Head of Philanthropy Location: Shoreditch, East London (Hybrid Model) Key relationships: UK for UNHCR: Fundraising Team; Communications & Content Team; CEO; Trustees; UNHCR international: PSP team (Private Sector Partnerships). JOB PURPOSE You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate key donor relationships and continue the development and implementation of the strategy to grow the major donor pipeline. As a Senior Manager, you will take ownership of the overall Major Donor Strategy, and budget and provide strategic insight into how we grow and improve our programme. You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally, championing the major donor programme to ensure a strong enabling environment for the growth of the programme. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing donor and prospect pipelines as well as crafting compelling donor communications. This role will be responsible for managing the Philanthropy Manager role and will provide support, mentorship and coaching to help the development of this role. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency's national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR's humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible. ROLE RESPONSIBLITIES Manage the philanthropy manager role through coaching, and by motivating and supporting them to reach their annual target. Build on a warm portfolio of donors to achieve current income targets and spot opportunities for growth and deeper development of philanthropic relationships Monitor and deliver annual philanthropy budgets and KPIs, assessing ongoing performance, proactively managing risks and providing accurate reporting. Own and drive the Major Donor strategy in collaboration with the Head of Philanthropy. Support on intermediary strategy and growth in this area. Work as part of the Philanthropy Team to grow opportunities within the major donor funding stream in line with UK4U's fundraising strategy Lead on the growth and development of a robust prospect pipeline working with the corporate team, individual giving team, trustees, prospect research team, philanthropy team and other key stakeholders. Work with the wider international organisation to identify the most appropriate funding propositions for donors and also the internal technical experts and leadership colleagues who can help support and drive forward opportunities. Craft compelling propositions and proposals for major donors and ensure quality and timely reporting on donations made. Establish a strategic and tactical response to selected prospects and existing major donors in the event of humanitarian emergencies. Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospective donors. Maintain accurate records on Salesforce, for income recording and earmarking. Work with the wider team to deliver bespoke activities including virtual and in-person events Support wider PPH strategic initiatives: helping identify and implement enablers to help the organisation secure and grow more multi-year partnerships, including at transformational levels. Help to position and raise awareness of UK4U's role among peers, donors and other audiences by participating in sector networks and representing UK4U at events, as appropriate. Work within UK4U's due diligence policy and GDPR policies and processes. Support the philanthropy team in other activities, as requested. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Experience of inputting into annual plans, multi-year budgets. Experience of working towards and monitoring and tracking KPI targets Experience of inputting to and implementing strategy Experience of growing prospect pipelines Experience of working in an income generating capacity with an NGO, INGO or university to identify, approach, secure and steward prospects and major donors giving or capable of giving over 5 to 7 figure gifts. Experience of developing donor care plans and delivering bespoke proposals and communications to generate income. Experience working with senior stakeholders (including CEO and Chair of Trustees) Strong experience of networking. Must be comfortable working at pace and on multiple opportunities. Confident communicator with the ability to effectively influence and negotiate with internal and external stakeholders at senior levels. Strong understanding of the philanthropic environment within the UK Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally. Ability to act proactively to identify new and strategic fundraising opportunities. Good attention to detail, ability to proof-read. Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis. Excellent stakeholder and relationship management skills. Proficient in using Word, excel, PowerPoint. Working knowledge of fundraising databases. Knowledge of international development or related subjects helpful but not essential Line management experience Experience of leading on developing multi-year budgets and plans. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? 28 days' leave per annum plus bank holidays (pro-rata for part-time contracts). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Development Comprehensive training and continuing development opportunities. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: 20 July 2025 Interviews date: 24th - 28th July 2025 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency. 28 days' annual leave + Bank Holidays Life Assurance x4 of basic salary Income protection scheme 8% employer contribution pension scheme Hybrid working Notes . click apply for full job details
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Feb 16, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dec 19, 2022
Full time
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.