Position: Senior Officer Direct Marketing Contract type : Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager. You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose. Look for opportunities to thank our donors and communicate impact at key moments. Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention. Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Remain flexible and rapidly respond to emergency situations. Work with the Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Manage donor research and mystery shopping as required, using insights to inform creative decisions. Manage campaign fulfilment. Monitor responses to identify issues and opportunities. From time-to-time support with Donor Care activities if required. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment. Experience of scoping, briefing in, managing, and delivering fundraising campaigns. Experience of managing a Telemarketing programme. Experience of managing Direct Mail and email fundraising communications. Experience of working with suppliers, including budget management, campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Able to act proactively and identify new fundraising opportunities. Able to juggle and prioritise multiple tasks, meeting programme deadlines. Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing best practice, trends and compliance. Numerate, with an ability to analyse results and identify trends. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. Proficient in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. Experience in delivering Regular Giving proposition and/or onboarding journeys. Up-to-date knowledge of direct marketing best practice, trends and compliance. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: 2 September 2025 Interviews date: Week commencing 15 September 2025 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Aug 12, 2025
Full time
Position: Senior Officer Direct Marketing Contract type : Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager. You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose. Look for opportunities to thank our donors and communicate impact at key moments. Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention. Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Remain flexible and rapidly respond to emergency situations. Work with the Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Manage donor research and mystery shopping as required, using insights to inform creative decisions. Manage campaign fulfilment. Monitor responses to identify issues and opportunities. From time-to-time support with Donor Care activities if required. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment. Experience of scoping, briefing in, managing, and delivering fundraising campaigns. Experience of managing a Telemarketing programme. Experience of managing Direct Mail and email fundraising communications. Experience of working with suppliers, including budget management, campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Able to act proactively and identify new fundraising opportunities. Able to juggle and prioritise multiple tasks, meeting programme deadlines. Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing best practice, trends and compliance. Numerate, with an ability to analyse results and identify trends. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. Proficient in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. Experience in delivering Regular Giving proposition and/or onboarding journeys. Up-to-date knowledge of direct marketing best practice, trends and compliance. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: 2 September 2025 Interviews date: Week commencing 15 September 2025 If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
University of Massachusetts Medical School
Shrewsbury, Shropshire
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Aug 11, 2025
Full time
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Feb 16, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dec 19, 2022
Full time
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
