Senior Account Manager - 12 Month FTC (June Start) We're recruiting on behalf of a well-established digital marketing agency in Bristol who are looking for an experienced Senior Account Manager to join their team on a 12-month fixed-term contract to cover maternity leave. This is a brilliant opportunity for a confident, client-facing account handler who thrives in a fast-paced agency environment and is passionate about delivering high-quality digital campaigns and solutions. The role: You'll act as the main point of contact for key clients, ensuring projects are delivered on time, on brief and on budget. You'll work closely with internal marketing teams - from UX and design to dev and strategy - to bring digital campaigns and web projects to life. This role requires strong communication skills, commercial awareness, and the ability to juggle multiple projects with ease. What you'll be doing: Managing and developing day-to-day client relationships Leading the delivery of digital campaigns, websites, and content projects Writing clear, concise briefs and managing project timelines Coordinating internal teams and external partners Tracking budgets, timelines, and KPIs Contributing to strategic thinking and campaign planning What we're looking for: Solid account management experience in a digital marketing agency environment Proven ability to manage digital projects from start to finish Confident communicator with strong client-handling skills Detail-oriented, organised, and solutions-focused Comfortable working across multiple accounts in a fast-moving setting The offer: Salary up to £42,500 (DOE) Friendly, collaborative agency culture Hybrid working - Bristol-based, with 1-2 days in the office per week The chance to work on varied and exciting digital projects Full benefits package 12-month fixed-term contract with full onboarding and team integration If you're an experienced account handler with a digital agency background and are looking for your next role in a vibrant, creative environment, we'd love to hear from you.
Jul 17, 2025
Full time
Senior Account Manager - 12 Month FTC (June Start) We're recruiting on behalf of a well-established digital marketing agency in Bristol who are looking for an experienced Senior Account Manager to join their team on a 12-month fixed-term contract to cover maternity leave. This is a brilliant opportunity for a confident, client-facing account handler who thrives in a fast-paced agency environment and is passionate about delivering high-quality digital campaigns and solutions. The role: You'll act as the main point of contact for key clients, ensuring projects are delivered on time, on brief and on budget. You'll work closely with internal marketing teams - from UX and design to dev and strategy - to bring digital campaigns and web projects to life. This role requires strong communication skills, commercial awareness, and the ability to juggle multiple projects with ease. What you'll be doing: Managing and developing day-to-day client relationships Leading the delivery of digital campaigns, websites, and content projects Writing clear, concise briefs and managing project timelines Coordinating internal teams and external partners Tracking budgets, timelines, and KPIs Contributing to strategic thinking and campaign planning What we're looking for: Solid account management experience in a digital marketing agency environment Proven ability to manage digital projects from start to finish Confident communicator with strong client-handling skills Detail-oriented, organised, and solutions-focused Comfortable working across multiple accounts in a fast-moving setting The offer: Salary up to £42,500 (DOE) Friendly, collaborative agency culture Hybrid working - Bristol-based, with 1-2 days in the office per week The chance to work on varied and exciting digital projects Full benefits package 12-month fixed-term contract with full onboarding and team integration If you're an experienced account handler with a digital agency background and are looking for your next role in a vibrant, creative environment, we'd love to hear from you.
As the Branch Manager, you will report to the Regional Director and be responsible for overseeing the day-to-day operations of the executive teams, supporting the delivery of team key performance objectives. ROLE AND RESPONSIBILITIES Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources. Monitoring team renewal, new business, and task progress daily. Ensuring team compliance with FCA requirements. Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment. Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts. Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction. Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients. Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth. Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients. Leading and developing the team to achieve KPI targets. Working with senior managers to implement change for business benefits. Presenting monthly results to the team and providing feedback to senior management. Providing broking solutions and support to handlers when required. Communicating and managing relationships with key stakeholders. Coaching team members to improve customer service. QUALIFICATIONS Minimum of Certificate in Insurance status within two years of joining. Minimum of 12 months experience in the insurance/broking sector. PERSON SPECIFICATION Strong communicator with the ability to manage internal and external relationships. Strong influencing, negotiating, problem-solving, and analytical skills. Highly organised, target-driven, and motivated. Adaptable, focused, and professional. Confident telephone manner and a team player. Effective at managing expectations. Recognises the importance of self-development. SKILLS AND EXPERIENCE Good knowledge of the Financial Services market and regulatory framework. Broking skills and a detailed knowledge of insurance policies. Ability to maintain a high level of customer service at all times. Knowledge and use of insurer products and solutions. Sales and service process knowledge, particularly sales through service. Up-to-date with insurance industry developments and regulatory changes. Proficient in account management systems and Microsoft Office. If you have the relevant experience or know someone that does please contact me now on or email us at
Jul 17, 2025
Full time
As the Branch Manager, you will report to the Regional Director and be responsible for overseeing the day-to-day operations of the executive teams, supporting the delivery of team key performance objectives. ROLE AND RESPONSIBILITIES Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources. Monitoring team renewal, new business, and task progress daily. Ensuring team compliance with FCA requirements. Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment. Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts. Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction. Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients. Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth. Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients. Leading and developing the team to achieve KPI targets. Working with senior managers to implement change for business benefits. Presenting monthly results to the team and providing feedback to senior management. Providing broking solutions and support to handlers when required. Communicating and managing relationships with key stakeholders. Coaching team members to improve customer service. QUALIFICATIONS Minimum of Certificate in Insurance status within two years of joining. Minimum of 12 months experience in the insurance/broking sector. PERSON SPECIFICATION Strong communicator with the ability to manage internal and external relationships. Strong influencing, negotiating, problem-solving, and analytical skills. Highly organised, target-driven, and motivated. Adaptable, focused, and professional. Confident telephone manner and a team player. Effective at managing expectations. Recognises the importance of self-development. SKILLS AND EXPERIENCE Good knowledge of the Financial Services market and regulatory framework. Broking skills and a detailed knowledge of insurance policies. Ability to maintain a high level of customer service at all times. Knowledge and use of insurer products and solutions. Sales and service process knowledge, particularly sales through service. Up-to-date with insurance industry developments and regulatory changes. Proficient in account management systems and Microsoft Office. If you have the relevant experience or know someone that does please contact me now on or email us at
Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Jul 17, 2025
Full time
Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
This is a fantastic opportunity, which will appeal to those of you looking for flexible, hybrid working. Currently you will only need to be in the office 2 days per week and our client is happy to accommodate flexible working so that you can work around family commitments / school runs etc. This role is accessable to individuals located a little further afield who are happy to commute to Wakefield twice a week. This is a very well regarded commercial insurance brokerage who provide a comprehensive benefits package, includes a great pension contribution. They operate a very professional and enjoyable working environment (free of egos and micromanagement). In this role, there will be a mix of handling your own clients, mainly mid-market to corporate as well as assisting the Account Executives and the Branch Director on the larger, more technically complex cases. You will be involved in the full broking / re-broking process incudes compiling submissions on new cases, making amendments to existing client policies, marketing and negotiating renewals etc. There will be lots of client and insurer contact, and this business prides itself on the high level of service provided. Although predominately a desk based role, there may be a requirement to attend client meetings from time to time. Our client is able to provide long-term career progression, whether into a more senior broking, management or Account Executive position in the future. Ideal applicants will have at least 3 years commercial insurance experience; previous use of Acturis system would be beneficial. You will be a strong communicator, able to work effectively as part of a team and work well independently. CII studies will be fully supported. For further information, please contact Tim Cryer on or email
Jul 17, 2025
Full time
This is a fantastic opportunity, which will appeal to those of you looking for flexible, hybrid working. Currently you will only need to be in the office 2 days per week and our client is happy to accommodate flexible working so that you can work around family commitments / school runs etc. This role is accessable to individuals located a little further afield who are happy to commute to Wakefield twice a week. This is a very well regarded commercial insurance brokerage who provide a comprehensive benefits package, includes a great pension contribution. They operate a very professional and enjoyable working environment (free of egos and micromanagement). In this role, there will be a mix of handling your own clients, mainly mid-market to corporate as well as assisting the Account Executives and the Branch Director on the larger, more technically complex cases. You will be involved in the full broking / re-broking process incudes compiling submissions on new cases, making amendments to existing client policies, marketing and negotiating renewals etc. There will be lots of client and insurer contact, and this business prides itself on the high level of service provided. Although predominately a desk based role, there may be a requirement to attend client meetings from time to time. Our client is able to provide long-term career progression, whether into a more senior broking, management or Account Executive position in the future. Ideal applicants will have at least 3 years commercial insurance experience; previous use of Acturis system would be beneficial. You will be a strong communicator, able to work effectively as part of a team and work well independently. CII studies will be fully supported. For further information, please contact Tim Cryer on or email
Our client is a quality independent broker based in Leeds City Centre. They have a tremendous senior management team, highly respected, and operate an "ego free zone". The business is making fantastic progress and continues to grow despite the challenging Covid environment. Currently working with lots of flexibility, mainly from home although the office remains open and is conveniently located in Leeds City Centre. The need has arisen to appoint an additional "broking team leader" to run a small team of commercial account handlers with a focus on general commercial risks, supporting a number of key account executives. You will oversee the day to day running of the team, acting as a technical referral point and coordinating activity in line with performance goals. You will manage your own book of clients and lead by example, providing support to resolve issues and escalate where appropriate. You will be involved in meetings with the senior management team providing reports on the team's activity and progress and will be expected to make positive suggestions regarding staff training and the hiring process. Ideal applicants could be either of the following; an experienced commercial broker / handler wanting to move up to a more management oriented role, with a good all round commercial insurance knowledge, a strong communicator and ideally making progress towards CII qualifications or a team leader currently in a similar role but looking for a change of environment. You will be provided with an excellent basic salary, full and comprehensive benefits package and a really good quality working environment with genuine long-term career progression. For further information you can call to speak to a consultant or email your CV to
Jul 17, 2025
Full time
Our client is a quality independent broker based in Leeds City Centre. They have a tremendous senior management team, highly respected, and operate an "ego free zone". The business is making fantastic progress and continues to grow despite the challenging Covid environment. Currently working with lots of flexibility, mainly from home although the office remains open and is conveniently located in Leeds City Centre. The need has arisen to appoint an additional "broking team leader" to run a small team of commercial account handlers with a focus on general commercial risks, supporting a number of key account executives. You will oversee the day to day running of the team, acting as a technical referral point and coordinating activity in line with performance goals. You will manage your own book of clients and lead by example, providing support to resolve issues and escalate where appropriate. You will be involved in meetings with the senior management team providing reports on the team's activity and progress and will be expected to make positive suggestions regarding staff training and the hiring process. Ideal applicants could be either of the following; an experienced commercial broker / handler wanting to move up to a more management oriented role, with a good all round commercial insurance knowledge, a strong communicator and ideally making progress towards CII qualifications or a team leader currently in a similar role but looking for a change of environment. You will be provided with an excellent basic salary, full and comprehensive benefits package and a really good quality working environment with genuine long-term career progression. For further information you can call to speak to a consultant or email your CV to
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Jul 17, 2025
Full time
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Depot Manager Essex (Commutable from Harlow, Epping, Ongar, Chelmsford) Bonus + Company vehicle + Life Assurance + Benefits + Pension Position for a Commercially minded Depot Manager to run the day to day operations of a thriving industrial vehicle and machinery dealer. Do you have a background in management, a proven sales record and want something with lucrative earning potential? The company are an established Industrial Vehicle and Machinery dealer requiring someone to lead the strategic and commercial direction for the branch. The role involves overseeing sales, operations and people management on site. Your targets will be sales and efficiencies based. You will have accountability for hiring and firing, day to day operations, people management and the P&L. Here is a great chance to join an established company, have autonomy and be able to operate a key site for them. The Role: Depot Manager Oversee Sales, Operations and People Management Industrial Vehicle Dealer Candidate Requirements: Background in Plant, Machinery, Agriculture, HGV's or similar Management and Sales experience Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Branch Manager, Depot Manager, Sales Manager, Plant, Construction, Machinery, Agriculture, HGV, Powered Access, Off Highway, Agricultural, Tractors, Diggers, Dumpers, Telehandlers, P&L, Sales, Operations, Essex, Chipping Ongar, Chelmsford, Harlow, HND, ONC, HNC, NVQ
Jul 17, 2025
Full time
Depot Manager Essex (Commutable from Harlow, Epping, Ongar, Chelmsford) Bonus + Company vehicle + Life Assurance + Benefits + Pension Position for a Commercially minded Depot Manager to run the day to day operations of a thriving industrial vehicle and machinery dealer. Do you have a background in management, a proven sales record and want something with lucrative earning potential? The company are an established Industrial Vehicle and Machinery dealer requiring someone to lead the strategic and commercial direction for the branch. The role involves overseeing sales, operations and people management on site. Your targets will be sales and efficiencies based. You will have accountability for hiring and firing, day to day operations, people management and the P&L. Here is a great chance to join an established company, have autonomy and be able to operate a key site for them. The Role: Depot Manager Oversee Sales, Operations and People Management Industrial Vehicle Dealer Candidate Requirements: Background in Plant, Machinery, Agriculture, HGV's or similar Management and Sales experience Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Branch Manager, Depot Manager, Sales Manager, Plant, Construction, Machinery, Agriculture, HGV, Powered Access, Off Highway, Agricultural, Tractors, Diggers, Dumpers, Telehandlers, P&L, Sales, Operations, Essex, Chipping Ongar, Chelmsford, Harlow, HND, ONC, HNC, NVQ
Commercial Account Handler Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Jul 16, 2025
Full time
Commercial Account Handler Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
We are supporting a leading insurance broker in finding a dedicated Account Manager to join their team in London. In this role, you'll manage and grow relationships with mid-to-large UK corporate clients, ensuring outstanding service delivery and client satisfaction Our client is open to individuals who are looking to take a step into an Account Management role and will consider Senior Account Handlers. This role will give you the opportunity to inherit a large book of business and deal with the retention of the book. SKILLS Exceptional communication and interpersonal skills. Commercial awareness and the ability to identify and deliver solutions. Proficiency in preparing broking presentations and analysing claims data. Strong organisational and time management skills. Strong communication and relationship-building skills. RESPONSIBILITIES Manage day-to-day servicing of client insurance programs Arrange insurance placements in line with company strategy. Oversee renewals and adjustments, ensuring efficient and professional handling. Obtain quotes for new and renewal business. Prepare accurate client and market documentation and ensure all policies are issued correctly Resolve client queries and account issues promptly Advise on risk exposures and provide tailored insurance and risk management solutions Coordinate global insurance programs and provide relevant management information EXPERIENCE Experience handling and broking insurance risks for UK corporate clients Confident in interpreting claims data Proficiency in preparing broking presentations If you have the relevant experience or know someone that does please contact me now on or email us at
Jul 15, 2025
Full time
We are supporting a leading insurance broker in finding a dedicated Account Manager to join their team in London. In this role, you'll manage and grow relationships with mid-to-large UK corporate clients, ensuring outstanding service delivery and client satisfaction Our client is open to individuals who are looking to take a step into an Account Management role and will consider Senior Account Handlers. This role will give you the opportunity to inherit a large book of business and deal with the retention of the book. SKILLS Exceptional communication and interpersonal skills. Commercial awareness and the ability to identify and deliver solutions. Proficiency in preparing broking presentations and analysing claims data. Strong organisational and time management skills. Strong communication and relationship-building skills. RESPONSIBILITIES Manage day-to-day servicing of client insurance programs Arrange insurance placements in line with company strategy. Oversee renewals and adjustments, ensuring efficient and professional handling. Obtain quotes for new and renewal business. Prepare accurate client and market documentation and ensure all policies are issued correctly Resolve client queries and account issues promptly Advise on risk exposures and provide tailored insurance and risk management solutions Coordinate global insurance programs and provide relevant management information EXPERIENCE Experience handling and broking insurance risks for UK corporate clients Confident in interpreting claims data Proficiency in preparing broking presentations If you have the relevant experience or know someone that does please contact me now on or email us at
We have a great opportunity now available to join a growing Insurance Broker, in Croydon. This broker is growth focussed and expanding rapidly, and are now seeking an experienced broking professional to join them to take on an exciting opportunity for a hands-on Office Manager to lead and support their high-performing commercial insurance teams. The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client-centric. They handle SME business here, so it is faced paced, and high-volume business your teams will be dealing with. They are looking to speak to you if you have commercial insurance sales experience, with some management experience and if you hold the Cert CII that would be great (though not essential) and if you have Acturis experience then even better! This role would suit you if you are currently a team leader looking to take the next step your career, or perhaps a Senior Account Handler who has managed a team or looking to step into a management role. You will be responsible for looking after the telephony teams aligned to the Croydon office here The Sales team currently have 6 people (3 Croydon sales, 1 Croydon development manager and 2 based in Scotland too) and the Existing Business team have 7 people (1 Croydon Team Leader, 4 Croydon account handlers, 1 based in the Midlands and 1 based in Scotland). As such you will probably need to be more hands on with Sales team as their is no Team Leader, and the existing business Team Leader will do a lot of initial admin for their team, but you will have overall responsibility for both. The role will also include duties such as managing figures, quotes, leads, audits, training, insurer training, some HR assistance and 121s They offer hybrid working with office days being Monday, Wednesday and Friday. Salary on offer is £40-45k (but they can be flexible for the right candidate if you are looking for more) Benefits include 25 days annual leave and an 8% non-contributory pension If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Jul 11, 2025
Full time
We have a great opportunity now available to join a growing Insurance Broker, in Croydon. This broker is growth focussed and expanding rapidly, and are now seeking an experienced broking professional to join them to take on an exciting opportunity for a hands-on Office Manager to lead and support their high-performing commercial insurance teams. The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client-centric. They handle SME business here, so it is faced paced, and high-volume business your teams will be dealing with. They are looking to speak to you if you have commercial insurance sales experience, with some management experience and if you hold the Cert CII that would be great (though not essential) and if you have Acturis experience then even better! This role would suit you if you are currently a team leader looking to take the next step your career, or perhaps a Senior Account Handler who has managed a team or looking to step into a management role. You will be responsible for looking after the telephony teams aligned to the Croydon office here The Sales team currently have 6 people (3 Croydon sales, 1 Croydon development manager and 2 based in Scotland too) and the Existing Business team have 7 people (1 Croydon Team Leader, 4 Croydon account handlers, 1 based in the Midlands and 1 based in Scotland). As such you will probably need to be more hands on with Sales team as their is no Team Leader, and the existing business Team Leader will do a lot of initial admin for their team, but you will have overall responsibility for both. The role will also include duties such as managing figures, quotes, leads, audits, training, insurer training, some HR assistance and 121s They offer hybrid working with office days being Monday, Wednesday and Friday. Salary on offer is £40-45k (but they can be flexible for the right candidate if you are looking for more) Benefits include 25 days annual leave and an 8% non-contributory pension If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Insurance Broker Location: Belfast Package: Negotiable + Benefits Brown & Brown Insurance, the leading insurance broker in Northern Ireland, are looking to recruit a Broker to join their Commercial team. This is a fantastic opportunity for an experienced insurance professional to join a fast-moving & progressive business, where high quality work is rewarded with the opportunities to progress within the organisation. Duties to be performed in the role will include: Liaising with clients directly in the broking, processing and daily administration of new business, mid-term alterations and renewals . Working with business strategy and support the development plans for retention and growth of income. Provide complete professional insurance advice and service to existing clients. Negotiate with underwriters to find the most suitable insurance for client at the best price. Ensure clients understand the terms and the extent of the cover provided in line with industry regulations. Arrange specialised types of insurance cover. This involves preparing reports for insurance underwriters and surveyors and negotiating with insurers. Advise clients on risk management and help to devise new ways to mitigate risks. Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding. Ensuring the adherence to New Business and Renewal timeline procedure Work closely with Senior Brokers and Account Directors on renewals. Maintain relationships with key partners in the market through meetings and providing feedback and updates to the team. Raise debits and credits in an accurate and timely manner and liaise with accounts when necessary. Ensure the highest standards of customer care, service and client retention Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required. Liaise with Claims Department to gather information on clients claim history and impact this will have on future business. Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward. Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role. Carry out such other duties and responsibilities as the Board may request from time to time. Knowledge and Skills Minimum of 2 years' experience in a broker/account handler role Professional qualification - CII or working towards professional qualifications Interpersonal / Communication skills Flexible and adaptable to change Collaboration and teamwork Strong trading skills Strong organisational skills Relationship management (Internal & External) Excellent written and verbal communication Desirable Experience using Acturis system For more information please apply online or contact Dan Hurley.
Mar 09, 2025
Full time
Insurance Broker Location: Belfast Package: Negotiable + Benefits Brown & Brown Insurance, the leading insurance broker in Northern Ireland, are looking to recruit a Broker to join their Commercial team. This is a fantastic opportunity for an experienced insurance professional to join a fast-moving & progressive business, where high quality work is rewarded with the opportunities to progress within the organisation. Duties to be performed in the role will include: Liaising with clients directly in the broking, processing and daily administration of new business, mid-term alterations and renewals . Working with business strategy and support the development plans for retention and growth of income. Provide complete professional insurance advice and service to existing clients. Negotiate with underwriters to find the most suitable insurance for client at the best price. Ensure clients understand the terms and the extent of the cover provided in line with industry regulations. Arrange specialised types of insurance cover. This involves preparing reports for insurance underwriters and surveyors and negotiating with insurers. Advise clients on risk management and help to devise new ways to mitigate risks. Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding. Ensuring the adherence to New Business and Renewal timeline procedure Work closely with Senior Brokers and Account Directors on renewals. Maintain relationships with key partners in the market through meetings and providing feedback and updates to the team. Raise debits and credits in an accurate and timely manner and liaise with accounts when necessary. Ensure the highest standards of customer care, service and client retention Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required. Liaise with Claims Department to gather information on clients claim history and impact this will have on future business. Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward. Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role. Carry out such other duties and responsibilities as the Board may request from time to time. Knowledge and Skills Minimum of 2 years' experience in a broker/account handler role Professional qualification - CII or working towards professional qualifications Interpersonal / Communication skills Flexible and adaptable to change Collaboration and teamwork Strong trading skills Strong organisational skills Relationship management (Internal & External) Excellent written and verbal communication Desirable Experience using Acturis system For more information please apply online or contact Dan Hurley.
Title: Real Estate & Construction Account Handler Location: Leicester / Birmingham Salary: Negotiable + Benefits Overview: At Berkeley Insurance Group (part of Brown & Brown Europe) we are currently looking for an experienced Commercial Account Handler to join the professional and welcoming Real Estate and Construction team based out of the Leicester / Birmingham office. Berkeley Insurance Group's depth of experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. The position will require servicing of existing Real Estate and Construction client accounts within the renewals process, including quotations, renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. You will need experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Account Handler looking for the next step or to take on more specialised sector responsibilities. The day to day: Work closely with Account Executives and Directors to provide highest standard service to customers. Secure and arrange appropriate cover at renewal at a competitive premium, completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if an allocated case). Take instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Give instructions to insurers. Ensure mid-term adjustments and declarations are processed and records updated. Maintain appropriate rating spreadsheets, calculate additional and return premiums and understand competitive market rating. Handle the invoicing of all premiums due. Check all documentation (ie, policies and endorsements) for accuracy prior to sending to client. Obtain quotations for any relevant new policies/renewals. Be conversant with Company Procedures manual and the requirements of the FCA and to implement and maintain procedures as stipulated. Be aware of market conditions and the strengths and weaknesses of competitors. Visits to customers where agreed with the Account Executive. Monitor trends, analyse results and prepare feedback to senior staff. Deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience. Carry out all duties and processes in accordance with the Rules of the Financial Conduct Authority (FCA) and any other applicable Codes of Practice. Obey Company Rules and Regulations, based on the Berkeley Insurance Group Contracts of Employment and any other communications from the Company Management. Be aware of Health and Safety requirements and to avoid any actions or omissions, which could create an unhealthy or unsafe environment for self, colleagues, customers or visitors. Strictly adhere to all Group protocols in respect of use of technology and to avoid misuse of the systems. Maintain strict confidentiality in respect of all information arising from and in connection with the group and the Company. Concentrate on self-improvement both technically and by quality and maintain a Continuous Professional Development (CPD) log as provided. This will be fully supported by the Company and the Group. Be aware of others' needs and strive to help colleagues improve their technical knowledge and quality of output. Undertake any other duties in keeping with the nature of the position. Be conversant with and adhere to the Company's Complaints Procedures. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Private Medical Scheme Transport assistance Your Experience: Knowledge of UK commercial insurance broking, market practice and technical matters. Classes of business offered by the Real Estate and Construction Division with reference to appropriate experts when the cover falls outside your own experience. Strong team player, who will work closely with immediate team and other colleagues and stakeholders. Sophisticated negotiating and influencing skills. Outstanding communication and presentation skills. Behaviour that inspires the trust and respect of team mates and key stakeholders. Committed to continuous improvement and to adopting new working practices to raise standards of quality and efficiency. Self-motivated and driven.
Mar 09, 2025
Full time
Title: Real Estate & Construction Account Handler Location: Leicester / Birmingham Salary: Negotiable + Benefits Overview: At Berkeley Insurance Group (part of Brown & Brown Europe) we are currently looking for an experienced Commercial Account Handler to join the professional and welcoming Real Estate and Construction team based out of the Leicester / Birmingham office. Berkeley Insurance Group's depth of experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. The position will require servicing of existing Real Estate and Construction client accounts within the renewals process, including quotations, renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. You will need experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Account Handler looking for the next step or to take on more specialised sector responsibilities. The day to day: Work closely with Account Executives and Directors to provide highest standard service to customers. Secure and arrange appropriate cover at renewal at a competitive premium, completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if an allocated case). Take instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Give instructions to insurers. Ensure mid-term adjustments and declarations are processed and records updated. Maintain appropriate rating spreadsheets, calculate additional and return premiums and understand competitive market rating. Handle the invoicing of all premiums due. Check all documentation (ie, policies and endorsements) for accuracy prior to sending to client. Obtain quotations for any relevant new policies/renewals. Be conversant with Company Procedures manual and the requirements of the FCA and to implement and maintain procedures as stipulated. Be aware of market conditions and the strengths and weaknesses of competitors. Visits to customers where agreed with the Account Executive. Monitor trends, analyse results and prepare feedback to senior staff. Deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience. Carry out all duties and processes in accordance with the Rules of the Financial Conduct Authority (FCA) and any other applicable Codes of Practice. Obey Company Rules and Regulations, based on the Berkeley Insurance Group Contracts of Employment and any other communications from the Company Management. Be aware of Health and Safety requirements and to avoid any actions or omissions, which could create an unhealthy or unsafe environment for self, colleagues, customers or visitors. Strictly adhere to all Group protocols in respect of use of technology and to avoid misuse of the systems. Maintain strict confidentiality in respect of all information arising from and in connection with the group and the Company. Concentrate on self-improvement both technically and by quality and maintain a Continuous Professional Development (CPD) log as provided. This will be fully supported by the Company and the Group. Be aware of others' needs and strive to help colleagues improve their technical knowledge and quality of output. Undertake any other duties in keeping with the nature of the position. Be conversant with and adhere to the Company's Complaints Procedures. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Private Medical Scheme Transport assistance Your Experience: Knowledge of UK commercial insurance broking, market practice and technical matters. Classes of business offered by the Real Estate and Construction Division with reference to appropriate experts when the cover falls outside your own experience. Strong team player, who will work closely with immediate team and other colleagues and stakeholders. Sophisticated negotiating and influencing skills. Outstanding communication and presentation skills. Behaviour that inspires the trust and respect of team mates and key stakeholders. Committed to continuous improvement and to adopting new working practices to raise standards of quality and efficiency. Self-motivated and driven.
Commercial Account Executive Location: Lancashire Package: Negotiable Salary + Bonus + Car Allowance We're delighted as part of our ongoing succession planning to be looking to add a technically strong Commercial Account Executive to our team in Lancashire to take the reigns on a mixed Commercial Insurance portfolio from one of our directors. This is a rare opportunity to take over a longstanding and profitable portfolio to manage and grow it. We've been growing exceptionally well and as part of our long term growth strategy we're looking for an Account Executive that wants to build a career with us over the mid to long term. A high proportion of our directors and senior leadership team within the region have progressed upwards from similar positions over the last 5 years and we expect this position to be no different. You'll also be assisted by the Account Handlers team to ensure we deliver the high level experience our clients have come to expect from us over the last 10+ years. On a day to day basis you'll be: Proactively manage and assist existing clients to ensure retention rates are maintained Develop a pipeline of prospects to obtain new business. Advising clients on renewals, managing relationships with key stakeholders and delivering outstanding service to them. Working with clients to expand and develop their coverage to ensure they have the right cover. Liaising with the broking and support team to ensure all documentation is accurate and issued within agreed timescales. Actively negotiating with Underwriters as required to secure the best terms. Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the management team to achieve business objectives and support with the development of colleagues What's on offer: A negotiable basic salary + bonus + car allowance and all the normal benefits (Pension, Death in Service, holidays etc.) The opportunity to work within a rapidly growing region with a highly motivated management team, which will allow for some excellent career opportunities We'll also fully support your professional development (including funded qualifications) Access to the annual share save scheme (15% discount on Brown & Brown shares) Your experience: Ideally you'll have a solid grounding across the range of Commercial Insurance market or looking to step up from a new business focused role You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels particularly board level. Your wider skill set should include high level negotiation, stakeholder management, technical, influencing and IT skills coupled with the ability to spot an opportunity for growth Role Synonyms: Commercial Account Executive, Account Director, Corporate Account Manager, Commercial Account Manager, Servicing Account Executive, Senior Account Executive
Mar 08, 2025
Full time
Commercial Account Executive Location: Lancashire Package: Negotiable Salary + Bonus + Car Allowance We're delighted as part of our ongoing succession planning to be looking to add a technically strong Commercial Account Executive to our team in Lancashire to take the reigns on a mixed Commercial Insurance portfolio from one of our directors. This is a rare opportunity to take over a longstanding and profitable portfolio to manage and grow it. We've been growing exceptionally well and as part of our long term growth strategy we're looking for an Account Executive that wants to build a career with us over the mid to long term. A high proportion of our directors and senior leadership team within the region have progressed upwards from similar positions over the last 5 years and we expect this position to be no different. You'll also be assisted by the Account Handlers team to ensure we deliver the high level experience our clients have come to expect from us over the last 10+ years. On a day to day basis you'll be: Proactively manage and assist existing clients to ensure retention rates are maintained Develop a pipeline of prospects to obtain new business. Advising clients on renewals, managing relationships with key stakeholders and delivering outstanding service to them. Working with clients to expand and develop their coverage to ensure they have the right cover. Liaising with the broking and support team to ensure all documentation is accurate and issued within agreed timescales. Actively negotiating with Underwriters as required to secure the best terms. Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the management team to achieve business objectives and support with the development of colleagues What's on offer: A negotiable basic salary + bonus + car allowance and all the normal benefits (Pension, Death in Service, holidays etc.) The opportunity to work within a rapidly growing region with a highly motivated management team, which will allow for some excellent career opportunities We'll also fully support your professional development (including funded qualifications) Access to the annual share save scheme (15% discount on Brown & Brown shares) Your experience: Ideally you'll have a solid grounding across the range of Commercial Insurance market or looking to step up from a new business focused role You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels particularly board level. Your wider skill set should include high level negotiation, stakeholder management, technical, influencing and IT skills coupled with the ability to spot an opportunity for growth Role Synonyms: Commercial Account Executive, Account Director, Corporate Account Manager, Commercial Account Manager, Servicing Account Executive, Senior Account Executive
Complaints Handler Reporting to Our Legal and Commercial Director, you will be required to work closely with the Customer Care Team Shift Managers and our Service Provider Business Partner to ensure that Suits Me Ltd is meeting the requirements set by the Financial Conduct Authority. This is a full time, office based position. The Complaints Officer will play a vital role within the organisation, providing a key point of contact for complainants and representatives. The post holder will develop good working relationships with complainants, providing them with clear support and guidance as needed, and facilitate handling of their complaint to ensure that, using information provided by our Customer Care Team and/or our Payment Services Business Partner following investigation, their questions and concerns are adequately addressed. To investigate, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to customers. As an extension of the Compliance Team, the post holder will continually feedback to Our Legal and Commercial Director and our Client Services Director to help review systems in place and improve the efficiency of our service and the learning from complaints. Through analysis of Root Cause associated with Complaints, under the guidance of the Legal and Commercial Director, the post holder will identify potential/actual risks associated with complaints and liaise with Customer Care Shift Managers and Compliance/Safeguarding Managers to reduce risk and improve service delivery. The post is suitable for someone with a keen eye for detail and is passionate about treating customers fairly. Experience in complaints handling, letter writing and/or experience of working in a problem-solving customer service role, will be able to communicate effectively with people at all levels of the organisation, including working with Senior Management and with complainants who may be vulnerable, distressed or frustrated. The post holder will: • Ensure accurate recording, tracking, monitoring, reporting and analysis of all complaints made to the Customer Care Team in line with GDPR requirements. Reporting to the Compliance function who will act as 2nd line of defence and responsible for the monitoring of Complaints Handling for the business. • Ensure that they investigate complaints thoroughly, communicating respectfully and empathetically with complainants within regulatory timescales. • Contribute to the development and implementation of corporate policies to improve customer satisfaction and complaints handling. • Flag any system changes that may be required to improve service delivery. Description of Duties To register, formally acknowledge, investigate and respond to complaints on behalf of the Suits Me Ltd Customer Care Department in line with GDPR and FCA guidelines and Suits Me Ltd Customer Complaints Policy and Procedures. Thoroughly investigate complaints including reviewing and assessing system notes, documents, telephone call recordings, email/letter contact with complainants and/or representatives. Liaison with our Payment Services Provider as necessary via appropriate Compliance Dept channels. Will use initiative and discretion in their day to day working mindful of our Vulnerable Customer Policy and procedures as they may deal with sensitive or contentious issues and be speaking with complainants who may be angry or upset. Maintain the Complaints Register to a high standard, capture and provide accurate Management Information on complaints and root cause analysis within required timescales. Responsible for keeping up to date with changes to procedures and processes. Will contribute to our environment of continuous improvement by assisting with the coaching and training of our Customer Care Advisors and Safeguarding Advisors as required (complaints focused). About Suits Me Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Since 2015, we have onboarded over 125,000 customers with 2020 seeing a 229% growth in account holders. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Master Card debit card, a full range of banking features and cashback rewards for consumers and for our business partners, a safe and secure portal in order to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and credit unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.
Feb 17, 2025
Full time
Complaints Handler Reporting to Our Legal and Commercial Director, you will be required to work closely with the Customer Care Team Shift Managers and our Service Provider Business Partner to ensure that Suits Me Ltd is meeting the requirements set by the Financial Conduct Authority. This is a full time, office based position. The Complaints Officer will play a vital role within the organisation, providing a key point of contact for complainants and representatives. The post holder will develop good working relationships with complainants, providing them with clear support and guidance as needed, and facilitate handling of their complaint to ensure that, using information provided by our Customer Care Team and/or our Payment Services Business Partner following investigation, their questions and concerns are adequately addressed. To investigate, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to customers. As an extension of the Compliance Team, the post holder will continually feedback to Our Legal and Commercial Director and our Client Services Director to help review systems in place and improve the efficiency of our service and the learning from complaints. Through analysis of Root Cause associated with Complaints, under the guidance of the Legal and Commercial Director, the post holder will identify potential/actual risks associated with complaints and liaise with Customer Care Shift Managers and Compliance/Safeguarding Managers to reduce risk and improve service delivery. The post is suitable for someone with a keen eye for detail and is passionate about treating customers fairly. Experience in complaints handling, letter writing and/or experience of working in a problem-solving customer service role, will be able to communicate effectively with people at all levels of the organisation, including working with Senior Management and with complainants who may be vulnerable, distressed or frustrated. The post holder will: • Ensure accurate recording, tracking, monitoring, reporting and analysis of all complaints made to the Customer Care Team in line with GDPR requirements. Reporting to the Compliance function who will act as 2nd line of defence and responsible for the monitoring of Complaints Handling for the business. • Ensure that they investigate complaints thoroughly, communicating respectfully and empathetically with complainants within regulatory timescales. • Contribute to the development and implementation of corporate policies to improve customer satisfaction and complaints handling. • Flag any system changes that may be required to improve service delivery. Description of Duties To register, formally acknowledge, investigate and respond to complaints on behalf of the Suits Me Ltd Customer Care Department in line with GDPR and FCA guidelines and Suits Me Ltd Customer Complaints Policy and Procedures. Thoroughly investigate complaints including reviewing and assessing system notes, documents, telephone call recordings, email/letter contact with complainants and/or representatives. Liaison with our Payment Services Provider as necessary via appropriate Compliance Dept channels. Will use initiative and discretion in their day to day working mindful of our Vulnerable Customer Policy and procedures as they may deal with sensitive or contentious issues and be speaking with complainants who may be angry or upset. Maintain the Complaints Register to a high standard, capture and provide accurate Management Information on complaints and root cause analysis within required timescales. Responsible for keeping up to date with changes to procedures and processes. Will contribute to our environment of continuous improvement by assisting with the coaching and training of our Customer Care Advisors and Safeguarding Advisors as required (complaints focused). About Suits Me Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Since 2015, we have onboarded over 125,000 customers with 2020 seeing a 229% growth in account holders. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Master Card debit card, a full range of banking features and cashback rewards for consumers and for our business partners, a safe and secure portal in order to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and credit unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.
Are you a FP&A specialist looking to make a real impact in a dynamic and growing business? We are working on behalf of a leading organisation in their sector to source a talented FP&A Analyst to join their expanding team. This newly created role offers a fantastic opportunity to support ambitious growth plans by providing high-quality financial reporting and insights to the senior management team. What will the Commercial Finance Business Partner role involve: Providing key weekly and monthly reporting, including; weekly revenue, monthly forecast and actual reports and KPI reporting to the Senior Management Team. Update and maintain the monthly forecast and actual results using the main financial consolidation model and evolve it as and when necessary. Support with the maintenance and consolidation of the annual plan and associated reports, whilst generating new reports as required on request. Prepare the monthly results within the monthly timetable deadline, identifying trends and highlighting significant variances against the Business Unit/Group plans and prior forecasts. Working with the Business Units to drive excellence by highlighting any areas for reporting/modelling improvement and assist in resolving these. Assist with improving the impact and understanding of financial reporting on business performance by engaging, collaborating with and influencing internal stakeholders on a regular basis. Build partnerships and strong relationships with all senior managers and provide financial insights, as required, to aid in commercial decision making. Assist in developing and reporting on current and new KPIs on a monthly and quarterly basis and investigate any significant variances to report back to management on. Suitable Candidate for the Commercial Finance Business Partner vacancy: Ideally 5+ years experience in a FP&A, Finance Analyst or Management Accountant position. Qualified AAT/CIMA/ACCA/ACA or qualified by experience. Computer literate. Able to analyse and manipulate data on Excel, using advanced formulas and features. Previous experience of Dynamics, Navision or Power BI would be advantageous. Strong analytical skills with the ability to undertake a range of financial and business modelling tasks. Good interpersonal and communication skills with the ability to work independently as well as part of a team. Additional benefits and information for the role of Commercial Finance Business Partner: Eligible for company bonus scheme (annual and quarterly payments). Medicash scheme, including 24-hour GP services and discounted gym memberships. Pension contributions based on total earnings (not just salary). 25 days holiday + 8 bank holidays, with additional leave for long service. Life insurance at 3x annual salary. Access to training, development, and employee assistance programmes. Discounts on shopping, holidays, and more through an employee discount scheme. Hybrid working pattern (3 days in the office). This is a unique opportunity to join a forward-thinking business in a key role that combines strategic influence and hands-on financial expertise. CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Feb 17, 2025
Full time
Are you a FP&A specialist looking to make a real impact in a dynamic and growing business? We are working on behalf of a leading organisation in their sector to source a talented FP&A Analyst to join their expanding team. This newly created role offers a fantastic opportunity to support ambitious growth plans by providing high-quality financial reporting and insights to the senior management team. What will the Commercial Finance Business Partner role involve: Providing key weekly and monthly reporting, including; weekly revenue, monthly forecast and actual reports and KPI reporting to the Senior Management Team. Update and maintain the monthly forecast and actual results using the main financial consolidation model and evolve it as and when necessary. Support with the maintenance and consolidation of the annual plan and associated reports, whilst generating new reports as required on request. Prepare the monthly results within the monthly timetable deadline, identifying trends and highlighting significant variances against the Business Unit/Group plans and prior forecasts. Working with the Business Units to drive excellence by highlighting any areas for reporting/modelling improvement and assist in resolving these. Assist with improving the impact and understanding of financial reporting on business performance by engaging, collaborating with and influencing internal stakeholders on a regular basis. Build partnerships and strong relationships with all senior managers and provide financial insights, as required, to aid in commercial decision making. Assist in developing and reporting on current and new KPIs on a monthly and quarterly basis and investigate any significant variances to report back to management on. Suitable Candidate for the Commercial Finance Business Partner vacancy: Ideally 5+ years experience in a FP&A, Finance Analyst or Management Accountant position. Qualified AAT/CIMA/ACCA/ACA or qualified by experience. Computer literate. Able to analyse and manipulate data on Excel, using advanced formulas and features. Previous experience of Dynamics, Navision or Power BI would be advantageous. Strong analytical skills with the ability to undertake a range of financial and business modelling tasks. Good interpersonal and communication skills with the ability to work independently as well as part of a team. Additional benefits and information for the role of Commercial Finance Business Partner: Eligible for company bonus scheme (annual and quarterly payments). Medicash scheme, including 24-hour GP services and discounted gym memberships. Pension contributions based on total earnings (not just salary). 25 days holiday + 8 bank holidays, with additional leave for long service. Life insurance at 3x annual salary. Access to training, development, and employee assistance programmes. Discounts on shopping, holidays, and more through an employee discount scheme. Hybrid working pattern (3 days in the office). This is a unique opportunity to join a forward-thinking business in a key role that combines strategic influence and hands-on financial expertise. CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
This is a permanent position that involves supporting the Group and business units to deliver high-quality financial reporting and insights to the Senior Management Team and the Board. Key Responsibilities: Providing key weekly and monthly reporting, including weekly revenue, monthly forecast and actual reports and KPI reporting to the Senior Management Team. Adhering to strict timetabled deadlines and answering any questions that may arise from the reporting. Updating and maintaining the monthly forecast and actual results using the main financial consolidation model and evolving it as necessary. Supporting with the maintenance and consolidation of the annual plan and associated reports, whilst generating new reports as required on request. Preparing the monthly results within the monthly timetable deadline, identifying trends and highlighting significant variances against the Business Unit/Group plans and prior forecasts. Working with the Business Units to drive excellence by highlighting any areas for reporting/modelling improvement and assisting in resolving these. Assisting in developing and reporting on current and new KPIs on a monthly and quarterly basis and investigating any significant variances to report back to management on. Collaborating with internal stakeholders and building strong relationships with senior managers to provide financial insights, as required, to aid in commercial decision-making. Job Requirements: Experience in FP&A, Finance Analyst, or Management Accounts positions. Fully qualified CIMA/ACCA/ACA or qualified by experience. Proficiency in analysing and manipulating data on Excel, using advanced formulas and features. Experience with Dynamics, Navision, or Power BI would be advantageous. Strong analytical skills with the ability to undertake a range of complex financial and business modelling tasks. Excellent interpersonal and communication skills, with the ability to work independently as well as part of a team. Ability to take initiative to resolve issues and queries, and confidence to find answers as needed. Attention to detail and ability to produce accurate reports to specific deadlines. Benefits: Opportunity to work with a leading finance company. Collaborative and supportive work environment. Professional development and training opportunities. Employee benefits package. Work in a dynamic and challenging environment. If you are an experienced finance professional looking to further develop your career as a Group FP&A Analyst, we encourage you to apply now to join our client's talented team in Chandlers Ford.
Feb 16, 2025
Full time
This is a permanent position that involves supporting the Group and business units to deliver high-quality financial reporting and insights to the Senior Management Team and the Board. Key Responsibilities: Providing key weekly and monthly reporting, including weekly revenue, monthly forecast and actual reports and KPI reporting to the Senior Management Team. Adhering to strict timetabled deadlines and answering any questions that may arise from the reporting. Updating and maintaining the monthly forecast and actual results using the main financial consolidation model and evolving it as necessary. Supporting with the maintenance and consolidation of the annual plan and associated reports, whilst generating new reports as required on request. Preparing the monthly results within the monthly timetable deadline, identifying trends and highlighting significant variances against the Business Unit/Group plans and prior forecasts. Working with the Business Units to drive excellence by highlighting any areas for reporting/modelling improvement and assisting in resolving these. Assisting in developing and reporting on current and new KPIs on a monthly and quarterly basis and investigating any significant variances to report back to management on. Collaborating with internal stakeholders and building strong relationships with senior managers to provide financial insights, as required, to aid in commercial decision-making. Job Requirements: Experience in FP&A, Finance Analyst, or Management Accounts positions. Fully qualified CIMA/ACCA/ACA or qualified by experience. Proficiency in analysing and manipulating data on Excel, using advanced formulas and features. Experience with Dynamics, Navision, or Power BI would be advantageous. Strong analytical skills with the ability to undertake a range of complex financial and business modelling tasks. Excellent interpersonal and communication skills, with the ability to work independently as well as part of a team. Ability to take initiative to resolve issues and queries, and confidence to find answers as needed. Attention to detail and ability to produce accurate reports to specific deadlines. Benefits: Opportunity to work with a leading finance company. Collaborative and supportive work environment. Professional development and training opportunities. Employee benefits package. Work in a dynamic and challenging environment. If you are an experienced finance professional looking to further develop your career as a Group FP&A Analyst, we encourage you to apply now to join our client's talented team in Chandlers Ford.
Job Type: Permanent Sector: General Insurance Specialism: Account Executive Location: London & South Salary range: £70,000 - £79,999, £80,000 - £89,999 Salary Description: £75,000 - £85,000 plus bonus & benefits Posted: 22-Nov-24 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ2565LC Job Views: 3 Job Overview This global brokerage's boutique Construction practice is enjoying a sustained period of growth, both in terms of the acquisition of quality personnel and high-profile accounts. As a result of some exciting changes within the business, coupled with the promotion of the incumbent Construction Account Director to a specialist role elsewhere within the business, the need has arisen to appoint an Account Director. This Practice boasts an enviable client list, including blue-chip privately-owned and publicly-listed Construction companies, as well as arranging the insurances for well-known PPP and PFI projects. Responsibilities You will inherit a significant portfolio of longstanding clients from within the Construction industry and associated sectors. You will benefit from a warm handover with clients and not have to be fearful of them being 'under attack' from a former colleague. There is scope to reallocate some of the accounts within the branch's portfolio to reflect your skills, experiences and ambitions. You must be confident in your ability to deal with clients generating brokerage income in excess of £50,000, and have a detailed understanding of the various niches within the construction space. You must also have a comprehensive understanding of more mainstream commercial covers such as Property, Liability and Professional Indemnity, and be able to talk with authority about issues such as Right To Light, Latent Defects and Supply Chain Exposure. Depending on your proximity to the office, you can be based remotely - only having to check into a regional office every month or so. Alongside managing your portfolio (including overseeing the activities of your supporting team of Account Handlers and Brokers), as a senior member of the team, you will be involved in a number of projects. This could include managing relationships with insurers, helping set the future strategy of the Practice, or producing thought-leadership pieces to be shared internally and within the wider Construction community. Compensation In return, you will receive a generous basic salary of up to £85,000 (Negotiable) plus a generous bonus and an impressive range of company benefits. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Feb 10, 2025
Full time
Job Type: Permanent Sector: General Insurance Specialism: Account Executive Location: London & South Salary range: £70,000 - £79,999, £80,000 - £89,999 Salary Description: £75,000 - £85,000 plus bonus & benefits Posted: 22-Nov-24 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ2565LC Job Views: 3 Job Overview This global brokerage's boutique Construction practice is enjoying a sustained period of growth, both in terms of the acquisition of quality personnel and high-profile accounts. As a result of some exciting changes within the business, coupled with the promotion of the incumbent Construction Account Director to a specialist role elsewhere within the business, the need has arisen to appoint an Account Director. This Practice boasts an enviable client list, including blue-chip privately-owned and publicly-listed Construction companies, as well as arranging the insurances for well-known PPP and PFI projects. Responsibilities You will inherit a significant portfolio of longstanding clients from within the Construction industry and associated sectors. You will benefit from a warm handover with clients and not have to be fearful of them being 'under attack' from a former colleague. There is scope to reallocate some of the accounts within the branch's portfolio to reflect your skills, experiences and ambitions. You must be confident in your ability to deal with clients generating brokerage income in excess of £50,000, and have a detailed understanding of the various niches within the construction space. You must also have a comprehensive understanding of more mainstream commercial covers such as Property, Liability and Professional Indemnity, and be able to talk with authority about issues such as Right To Light, Latent Defects and Supply Chain Exposure. Depending on your proximity to the office, you can be based remotely - only having to check into a regional office every month or so. Alongside managing your portfolio (including overseeing the activities of your supporting team of Account Handlers and Brokers), as a senior member of the team, you will be involved in a number of projects. This could include managing relationships with insurers, helping set the future strategy of the Practice, or producing thought-leadership pieces to be shared internally and within the wider Construction community. Compensation In return, you will receive a generous basic salary of up to £85,000 (Negotiable) plus a generous bonus and an impressive range of company benefits. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Corporate Account Handler Leeds Up to 45,000 Hybrid (1 Day from Home) Are you an experienced account handler looking to take the next step in your career? Or perhaps you're already working with corporate clients and want to join a growing, independent brokerage that truly values its people? Location: Leeds Salary: Up to 45,000 (depending on experience) Job Type: Hybrid (1 day from home) About the Company This independent, client-focused brokerage has built a strong reputation for delivering tailored insurance solutions to businesses across the UK. With a focus on quality service and long-term client relationships, they offer a collaborative and forward-thinking environment where expertise is valued, and career growth is supported. The Role Due to continued growth, they are looking to add both a Senior Corporate Account Handler and a Junior Corporate Account Handler to their team. Whether you're experienced in handling larger, more complex risks or looking to develop your expertise in the corporate space, this is an excellent opportunity to work with a respected brokerage and a knowledgeable team. Key Responsibilities: Managing a portfolio of mid to large-sized commercial clients across multiple sectors. Providing first-class service to clients, handling renewals, MTAs, and policy queries. Supporting Account Executives with broking strategy and client management. Negotiating with insurers to secure the best terms and coverage. Advising clients on risk management and ensuring they have the right cover in place. The Ideal Candidate: Experience handling corporate or larger commercial risks. Strong technical knowledge across key commercial insurance classes. Confident in liaising with insurers and clients to provide tailored solutions. Acturis experience is a plus but not essential. Cert CII qualification (or working towards) preferred. What's On Offer? Competitive salary of up to 45,000, depending on experience. Hybrid working - 1 day from home each week. Support with professional development and CII qualifications. A collaborative and supportive team environment. If you'd like to explore this opportunity further, get in touch to find out more! Get Recruited is acting as an Employment Agency in relation to this vacancy.
Feb 09, 2025
Full time
Corporate Account Handler Leeds Up to 45,000 Hybrid (1 Day from Home) Are you an experienced account handler looking to take the next step in your career? Or perhaps you're already working with corporate clients and want to join a growing, independent brokerage that truly values its people? Location: Leeds Salary: Up to 45,000 (depending on experience) Job Type: Hybrid (1 day from home) About the Company This independent, client-focused brokerage has built a strong reputation for delivering tailored insurance solutions to businesses across the UK. With a focus on quality service and long-term client relationships, they offer a collaborative and forward-thinking environment where expertise is valued, and career growth is supported. The Role Due to continued growth, they are looking to add both a Senior Corporate Account Handler and a Junior Corporate Account Handler to their team. Whether you're experienced in handling larger, more complex risks or looking to develop your expertise in the corporate space, this is an excellent opportunity to work with a respected brokerage and a knowledgeable team. Key Responsibilities: Managing a portfolio of mid to large-sized commercial clients across multiple sectors. Providing first-class service to clients, handling renewals, MTAs, and policy queries. Supporting Account Executives with broking strategy and client management. Negotiating with insurers to secure the best terms and coverage. Advising clients on risk management and ensuring they have the right cover in place. The Ideal Candidate: Experience handling corporate or larger commercial risks. Strong technical knowledge across key commercial insurance classes. Confident in liaising with insurers and clients to provide tailored solutions. Acturis experience is a plus but not essential. Cert CII qualification (or working towards) preferred. What's On Offer? Competitive salary of up to 45,000, depending on experience. Hybrid working - 1 day from home each week. Support with professional development and CII qualifications. A collaborative and supportive team environment. If you'd like to explore this opportunity further, get in touch to find out more! Get Recruited is acting as an Employment Agency in relation to this vacancy.
Lichfield office based 5 days per week Free Car parking 27 days holiday to include their Birthday off Upwards of £40k (salary negotiable for the right candidate ) Minimum of 5 years experience of handling multi risk accounts Acturis preferred, but not essential Overview of Job Specification as below; SENIOR ACCOUNT HANDLER JOB DESCRIPTION Account Handler for all types of commercial & personal insurances ranging from single policy to business portfolios ( e.g. Motor, Motor Fleet, Commercial Combined, Household, High Net Worth, Travel, Liability, Property, PI, LE, Marine etc ) for new business, adjustments and renewals Obtaining quotations from insurer portals, Acturis quote system & manual marketing Adding client policy records to Acturis Updating Acturis policy records with any changes Ownership of policy from start to finalising cover Checking policy cover and endorsement wordings Invoicing new business, renewals, mid term adjustments Responsible for creating and managing own tasks with regular updates to clients & Directors Hands on approach with insurers, clients & Directors Responding to all email and phone queries in a timely manner Writing letters to clients Independent working and learning Negotiating favourable policy terms on behalf of clients From time to time, attending client meetings off site Preparing meeting notes Efficient use of Acturis system ( full training will be given ) Submitting a weekly work return Working as part of team Critical thinking and problem solving
Feb 05, 2025
Full time
Lichfield office based 5 days per week Free Car parking 27 days holiday to include their Birthday off Upwards of £40k (salary negotiable for the right candidate ) Minimum of 5 years experience of handling multi risk accounts Acturis preferred, but not essential Overview of Job Specification as below; SENIOR ACCOUNT HANDLER JOB DESCRIPTION Account Handler for all types of commercial & personal insurances ranging from single policy to business portfolios ( e.g. Motor, Motor Fleet, Commercial Combined, Household, High Net Worth, Travel, Liability, Property, PI, LE, Marine etc ) for new business, adjustments and renewals Obtaining quotations from insurer portals, Acturis quote system & manual marketing Adding client policy records to Acturis Updating Acturis policy records with any changes Ownership of policy from start to finalising cover Checking policy cover and endorsement wordings Invoicing new business, renewals, mid term adjustments Responsible for creating and managing own tasks with regular updates to clients & Directors Hands on approach with insurers, clients & Directors Responding to all email and phone queries in a timely manner Writing letters to clients Independent working and learning Negotiating favourable policy terms on behalf of clients From time to time, attending client meetings off site Preparing meeting notes Efficient use of Acturis system ( full training will be given ) Submitting a weekly work return Working as part of team Critical thinking and problem solving
We are DS.Emotion. We make places successful. We make successful places. DS.Emotion is a highly innovative, industry leading independent agency who specialise in place making, branding & marketing. We have over 30 years experience in helping to make the amazing places we work with commercially and socially successful. For us, this means developing authentic place brands that attract and engage with wide and diverse audiences, creating places that make long-term positive changes to people's lives. We have branded and marketed some of the UK's most exciting and inspirational residential and commercial destinations. We're proud to have won national awards over the years in recognition of our team's hard but rewarding work. Who we work for We support our private-sector clients who consist of some of the UK's most dynamic and influential development companies, land owners and pension funds. We also run inward investment initiatives and place marketing campaigns for numerous local authorities, LEPs and BIDs, providing brand driven marketing campaigns, events and promotions to advance and promote physical development and economic growth. The DS.Emotion London team predominantly supports retail destinations, providing brand and marketing services from digital to physical that really engage our visitors and communities, and ultimately bring the place to life. The team Our innovative, creative and strategic teams across the country bring experience and enthusiasm to all projects. We pride ourselves on our industry expertise and the breadth of services we provide for our clients across all channels. Our skills range from brand consultancy, strategy development, campaign creative and digital and physical delivery - including events and activations. The London team consists of expert account handlers, designers, strategists plus social media and Place Activation (events) teams. We are a small but effective team of 12 marketers who really enjoy our work but who also socialise outside of office hours taking full advantage of all that London has to offer! The role The way we shop has transformed in recent years, and the role of our high streets, city centres and shopping destinations has changed as a result. It is our job to ensure that the places we market not only keep up with the changing retail landscape, but set the trends for others to follow. We create engaging marketing and place activation programmes to ensure that our destinations offer a 360 experience over and above a traditional shopping trip. Our Social Media Executives are responsible for bridging the gap between the physical and the digital experience of our visitors day in, day out. They both support our tenants by advertising in-store events & promotions, and our Place Activation Events Coordinators by further promoting onsite activity, charity partnerships etc. You will work in the Social Media team managing a variety of retail / F&B destination accounts. We are looking for candidates with self-motivation who are excited to get stuck in. You will need to have excellent accuracy and attention to detail. You will also need excellent communication skills and the ability to spin multiple plates! Successful candidates will be able to both give and take direction working within a close-knit, busy team and also work effectively in silo. We are looking for an innovative and hard-working professional who can get going from day one. Key tasks Management: Ensuring the team is on track to deliver on time, supporting junior team members, and helping to develop their social media career. Strategy: Developing and owning robust content plans and strategies, constantly looking for new ways to provide creative solutions for our clients, with the core objectives being, but not limited to, lead generation, brand awareness and engagement. Content management: Ideating and working with the social media and content creation team members to create engaging, long and short-form content for use on digital channels including social media, email, and website. Community management: Engaging in social conversations with online communities on behalf of our brands on social media, and continue to forge connections in creative ways. Organic social media management: Create organic social content plans for both internal and external review, and schedule content on client channels. Paid social media management: Working with the social media team to monitor performance, identify optimisation opportunities across our Meta campaigns, and manage paid media budgets. Reporting: Lead on digital reporting for clients. Monitoring and analysing on always-on activity and larger campaigns, to report on the strategy impact and how we can learn / develop from the data. Consultancy: Positioning yourself as an industry expert, leading on client comms for the social media team, and presenting reports and strategies to our clients. Influencer activation: Overseeing our influencer campaigns inline with on-site activations, ensuring partners align with our target audiences, and are sourced, vetted and briefed appropriately. Email marketing: Work closely with the creative team to build B2C and B2B mailers for our clients in Mailchimp. Thought leadership: Keeping up to date on industry stories and trends, and contributing to DS.Emotion's company channels where appropriate. Skills & experience The successful candidate will have a relevant degree / education, but most importantly, convey passion and enthusiasm & a can-do attitude. 4+ years experience within a social media or digital marketing role is essential. Excellent copywriting skills and an ability to adapt to a brand's tone of voice. Excellent project management, planning and organisational skills are essential for this role, with the ability to work autonomously, as well as part of a team. Experience of creative briefing processes and working closely with graphic designers to produce high quality, engaging digital content. Both produce & confidently deliver strategy / analysis / reporting to a range of clients. Enthusiasm for ever-evolving social media trends, and the wider digital marketing landscape. Paid social media advertising experience is essential for this role. Experience in TikTok marketing beneficial. Previous experience using digital marketing and management tools, such as Sprout Social, Meta Business Manager, Hootsuite, Google Analytics, Mailchimp. Excellent administration and organisational skills to manage budgets, spreadsheets and databases (experience in G suite beneficial). Ability to multitask, work in a fast-paced environment and have attention to detail. Impeccable time-management skills and the ability to work under pressure. Excellent problem-solving skills and diplomacy. The candidate will be comfortable working across the public, private and not-for-profit sectors. They must work well under pressure, ensuring the smooth and efficient running of events. What we can offer you Work in a creative environment as part of growing and ambitious team of specialists. 20 days annual holiday, increasing annually after two years to 25, plus our office closes between Christmas & New Year. Quarterly bonus scheme. Private Health Care. Use of company Macbook & iPhone. Ongoing training and career development. Regular, varied (and fun!) staff socials.
Feb 03, 2025
Full time
We are DS.Emotion. We make places successful. We make successful places. DS.Emotion is a highly innovative, industry leading independent agency who specialise in place making, branding & marketing. We have over 30 years experience in helping to make the amazing places we work with commercially and socially successful. For us, this means developing authentic place brands that attract and engage with wide and diverse audiences, creating places that make long-term positive changes to people's lives. We have branded and marketed some of the UK's most exciting and inspirational residential and commercial destinations. We're proud to have won national awards over the years in recognition of our team's hard but rewarding work. Who we work for We support our private-sector clients who consist of some of the UK's most dynamic and influential development companies, land owners and pension funds. We also run inward investment initiatives and place marketing campaigns for numerous local authorities, LEPs and BIDs, providing brand driven marketing campaigns, events and promotions to advance and promote physical development and economic growth. The DS.Emotion London team predominantly supports retail destinations, providing brand and marketing services from digital to physical that really engage our visitors and communities, and ultimately bring the place to life. The team Our innovative, creative and strategic teams across the country bring experience and enthusiasm to all projects. We pride ourselves on our industry expertise and the breadth of services we provide for our clients across all channels. Our skills range from brand consultancy, strategy development, campaign creative and digital and physical delivery - including events and activations. The London team consists of expert account handlers, designers, strategists plus social media and Place Activation (events) teams. We are a small but effective team of 12 marketers who really enjoy our work but who also socialise outside of office hours taking full advantage of all that London has to offer! The role The way we shop has transformed in recent years, and the role of our high streets, city centres and shopping destinations has changed as a result. It is our job to ensure that the places we market not only keep up with the changing retail landscape, but set the trends for others to follow. We create engaging marketing and place activation programmes to ensure that our destinations offer a 360 experience over and above a traditional shopping trip. Our Social Media Executives are responsible for bridging the gap between the physical and the digital experience of our visitors day in, day out. They both support our tenants by advertising in-store events & promotions, and our Place Activation Events Coordinators by further promoting onsite activity, charity partnerships etc. You will work in the Social Media team managing a variety of retail / F&B destination accounts. We are looking for candidates with self-motivation who are excited to get stuck in. You will need to have excellent accuracy and attention to detail. You will also need excellent communication skills and the ability to spin multiple plates! Successful candidates will be able to both give and take direction working within a close-knit, busy team and also work effectively in silo. We are looking for an innovative and hard-working professional who can get going from day one. Key tasks Management: Ensuring the team is on track to deliver on time, supporting junior team members, and helping to develop their social media career. Strategy: Developing and owning robust content plans and strategies, constantly looking for new ways to provide creative solutions for our clients, with the core objectives being, but not limited to, lead generation, brand awareness and engagement. Content management: Ideating and working with the social media and content creation team members to create engaging, long and short-form content for use on digital channels including social media, email, and website. Community management: Engaging in social conversations with online communities on behalf of our brands on social media, and continue to forge connections in creative ways. Organic social media management: Create organic social content plans for both internal and external review, and schedule content on client channels. Paid social media management: Working with the social media team to monitor performance, identify optimisation opportunities across our Meta campaigns, and manage paid media budgets. Reporting: Lead on digital reporting for clients. Monitoring and analysing on always-on activity and larger campaigns, to report on the strategy impact and how we can learn / develop from the data. Consultancy: Positioning yourself as an industry expert, leading on client comms for the social media team, and presenting reports and strategies to our clients. Influencer activation: Overseeing our influencer campaigns inline with on-site activations, ensuring partners align with our target audiences, and are sourced, vetted and briefed appropriately. Email marketing: Work closely with the creative team to build B2C and B2B mailers for our clients in Mailchimp. Thought leadership: Keeping up to date on industry stories and trends, and contributing to DS.Emotion's company channels where appropriate. Skills & experience The successful candidate will have a relevant degree / education, but most importantly, convey passion and enthusiasm & a can-do attitude. 4+ years experience within a social media or digital marketing role is essential. Excellent copywriting skills and an ability to adapt to a brand's tone of voice. Excellent project management, planning and organisational skills are essential for this role, with the ability to work autonomously, as well as part of a team. Experience of creative briefing processes and working closely with graphic designers to produce high quality, engaging digital content. Both produce & confidently deliver strategy / analysis / reporting to a range of clients. Enthusiasm for ever-evolving social media trends, and the wider digital marketing landscape. Paid social media advertising experience is essential for this role. Experience in TikTok marketing beneficial. Previous experience using digital marketing and management tools, such as Sprout Social, Meta Business Manager, Hootsuite, Google Analytics, Mailchimp. Excellent administration and organisational skills to manage budgets, spreadsheets and databases (experience in G suite beneficial). Ability to multitask, work in a fast-paced environment and have attention to detail. Impeccable time-management skills and the ability to work under pressure. Excellent problem-solving skills and diplomacy. The candidate will be comfortable working across the public, private and not-for-profit sectors. They must work well under pressure, ensuring the smooth and efficient running of events. What we can offer you Work in a creative environment as part of growing and ambitious team of specialists. 20 days annual holiday, increasing annually after two years to 25, plus our office closes between Christmas & New Year. Quarterly bonus scheme. Private Health Care. Use of company Macbook & iPhone. Ongoing training and career development. Regular, varied (and fun!) staff socials.
