Technical Supervisor Job ID 220077 Posted 14-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Birmingham - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jul 02, 2025
Full time
Technical Supervisor Job ID 220077 Posted 14-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Birmingham - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Job Description - Front Desk Supervisor FTC (HOT0BQ4J) Job Description Front Desk Supervisor FTC ( Job Number: HOT0BQ4J ) Work Locations Work Locations : Hilton London Syon Park London Syon Park Middlesex London TW7 6AZ WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of up to £13.91 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Office Supervisor youwill assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job : Guest Services, Operations, and Front Office
Jun 30, 2025
Full time
Job Description - Front Desk Supervisor FTC (HOT0BQ4J) Job Description Front Desk Supervisor FTC ( Job Number: HOT0BQ4J ) Work Locations Work Locations : Hilton London Syon Park London Syon Park Middlesex London TW7 6AZ WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of up to £13.91 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Office Supervisor youwill assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job : Guest Services, Operations, and Front Office
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on the search for our next Front Office Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde , we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential! Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too: Paid family leave Maternity Leave: 26 weeks fully paid (>1 year of service)†Paternity Leave: 6 weeks fully paid (>1 year of service)†Surrogacy Leave: 24 weeks fully paid (>1 year of service)†Adoptive Leave: 24 weeks fully paid (>1 year of service) Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and your friends Refer and earn scheme if you successfully refer a friend to work with us Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK) Volunteer days: 2 paid volunteer days per year to support causes in your local community EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) We would love you to have: 4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience Local market knowledge is preferred Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands. What you can do for us: To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile action plans and adjust where necessary. You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods. Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay. Take responsibility for Health and Safety while on shift, and manage team members Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair-become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS's Stay Driven, Stay Motivated: Strive for excellence every day-set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success. Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success. Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team. Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission. If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time. Start your Wilde journey today! Take the leap and click "apply" now!
Jun 26, 2025
Full time
Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on the search for our next Front Office Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde , we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential! Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too: Paid family leave Maternity Leave: 26 weeks fully paid (>1 year of service)†Paternity Leave: 6 weeks fully paid (>1 year of service)†Surrogacy Leave: 24 weeks fully paid (>1 year of service)†Adoptive Leave: 24 weeks fully paid (>1 year of service) Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and your friends Refer and earn scheme if you successfully refer a friend to work with us Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK) Volunteer days: 2 paid volunteer days per year to support causes in your local community EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) We would love you to have: 4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience Local market knowledge is preferred Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands. What you can do for us: To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile action plans and adjust where necessary. You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods. Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay. Take responsibility for Health and Safety while on shift, and manage team members Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair-become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS's Stay Driven, Stay Motivated: Strive for excellence every day-set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success. Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success. Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team. Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission. If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time. Start your Wilde journey today! Take the leap and click "apply" now!
Technical Supervisor Job ID 220832 Posted 19-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 25, 2025
Full time
Technical Supervisor Job ID 220832 Posted 19-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Home Duty Manager with Technical Experience Alongside our other managers, you will be responsible for the day to day running of The Arthouse, guiding the front of house team, and ensuring an outstanding customer experience to all our visitors. Permanent Minimum 32 hours p/week Role responsibilities Details as above, plus: Managing and controlling Digital Cinema Projection playback. Downloading and ingesting digital cinema content. Building film playlists and scheduling. Managing content storage. Experience with lamp changes. Person specifications Experience in a management, supervisory or leadership role in a cinema, theatre or arts venue. Technical experience - please see below. Excellent communication and organisational skills. Friendly and cheerful attitude and able to work well in a team. Punctual, presentable, enthusiastic, and reliable. Genuine interest in The Arts. Experience using Oscar ticketing software. Knowledge on how to create DCPs. Familiar with using microphones and mixing desk. How to apply Send an up-to-date CV and a cover letter outlining your suitability for the role for the attention of Jenny Hansford. Please put Duty Manager Position as the subject of your e-mail. Start Date: As soon as possible We look forward to hearing from you! About Arthouse Crouch End ArtHouse Crouch End is a two screen, independent venue and we pride ourselves in not being just a cinema but a venue offering live stream events, special events with live Q&A's, music, art and comedy. We also have a cool vegetarian/vegan café & bar. We've won several awards including Time Out's award of 'London's Best Cinema', and we are a London Living Wage employer. The closing date for this position is 01/07/2025 at 23:59
Jun 22, 2025
Full time
Home Duty Manager with Technical Experience Alongside our other managers, you will be responsible for the day to day running of The Arthouse, guiding the front of house team, and ensuring an outstanding customer experience to all our visitors. Permanent Minimum 32 hours p/week Role responsibilities Details as above, plus: Managing and controlling Digital Cinema Projection playback. Downloading and ingesting digital cinema content. Building film playlists and scheduling. Managing content storage. Experience with lamp changes. Person specifications Experience in a management, supervisory or leadership role in a cinema, theatre or arts venue. Technical experience - please see below. Excellent communication and organisational skills. Friendly and cheerful attitude and able to work well in a team. Punctual, presentable, enthusiastic, and reliable. Genuine interest in The Arts. Experience using Oscar ticketing software. Knowledge on how to create DCPs. Familiar with using microphones and mixing desk. How to apply Send an up-to-date CV and a cover letter outlining your suitability for the role for the attention of Jenny Hansford. Please put Duty Manager Position as the subject of your e-mail. Start Date: As soon as possible We look forward to hearing from you! About Arthouse Crouch End ArtHouse Crouch End is a two screen, independent venue and we pride ourselves in not being just a cinema but a venue offering live stream events, special events with live Q&A's, music, art and comedy. We also have a cool vegetarian/vegan café & bar. We've won several awards including Time Out's award of 'London's Best Cinema', and we are a London Living Wage employer. The closing date for this position is 01/07/2025 at 23:59
Join our SmartRental team! SmartRental Group is a young, dynamic company dedicated to the operation and management of properties in the tourism and hospitality sector. Our vision is to become the European leader in the market by providing diverse solutions tailored to all accommodation needs. With over 10 years of experience, our activities include managing hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio features brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. What will you do? Supervise night shift staff, including receptionists, security, and housekeeping (if applicable). Manage guest check-ins and check-outs during night hours. Ensure excellent guest service at all times. Handle guest complaints or emergencies, escalating major issues as needed. Perform nightly audits and prepare end-of-day reports (e.g., occupancy, revenue, incident logs). Monitor property security and coordinate with security staff to handle incidents. Maintain cleanliness and order in lobby and common areas during night hours. Coordinate with housekeeping and maintenance for urgent issues. Enforce property rules and ensure quiet hours are respected. Assist with reservations and respond to guest inquiries via phone or email. Ensure proper handover and communication with morning shift staff. What do we look for? Previous experience in hospitality, preferably in a night shift or supervisory role. Strong organizational and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and make sound decisions under pressure. Familiarity with property management systems (PMS) such as Opera, Ulysses, or Cloudbeds is a plus. Basic accounting or night audit knowledge is desirable. Fluent in English; additional languages are a plus. What do we offer? Permanent contract (40h/week) Competitive salary Opportunities for professional development and growth within an expanding company Discounts on our hotels, restaurants, and events. Additionally, discounts in multiple sectors are available through the Perks at Work platform.
Jun 22, 2025
Full time
Join our SmartRental team! SmartRental Group is a young, dynamic company dedicated to the operation and management of properties in the tourism and hospitality sector. Our vision is to become the European leader in the market by providing diverse solutions tailored to all accommodation needs. With over 10 years of experience, our activities include managing hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio features brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. What will you do? Supervise night shift staff, including receptionists, security, and housekeeping (if applicable). Manage guest check-ins and check-outs during night hours. Ensure excellent guest service at all times. Handle guest complaints or emergencies, escalating major issues as needed. Perform nightly audits and prepare end-of-day reports (e.g., occupancy, revenue, incident logs). Monitor property security and coordinate with security staff to handle incidents. Maintain cleanliness and order in lobby and common areas during night hours. Coordinate with housekeeping and maintenance for urgent issues. Enforce property rules and ensure quiet hours are respected. Assist with reservations and respond to guest inquiries via phone or email. Ensure proper handover and communication with morning shift staff. What do we look for? Previous experience in hospitality, preferably in a night shift or supervisory role. Strong organizational and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and make sound decisions under pressure. Familiarity with property management systems (PMS) such as Opera, Ulysses, or Cloudbeds is a plus. Basic accounting or night audit knowledge is desirable. Fluent in English; additional languages are a plus. What do we offer? Permanent contract (40h/week) Competitive salary Opportunities for professional development and growth within an expanding company Discounts on our hotels, restaurants, and events. Additionally, discounts in multiple sectors are available through the Perks at Work platform.
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jun 07, 2025
Full time
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Description: Job Title: Audit Supervisor - Global Markets Equities Audit Corporate Title: Assistance Vice President or Vice President Location: London Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Role Overview: This role will use expertise gained auditing Global Markets or closely related areas (i.e. market risk management, product control or GM specific compliance or business controls) to execute audit work with a focus on FICC front line units. Lines of business include Rates, FX, Credit, Mortgages, Munis, and Commodities. This experience may not come from a traditional audit background, but rather from transferrable skills from a first or second line function associated with Sales and Trading desks. The Team: You will join a team of around 20 diverse, skilled professionals. The EMEA team works in close collaboration with the US and APAC audit teams, often engaged on global or multi-regional projects. The Global Markets Audit team in EMEA is a highly successful, results-driven team with consistently positive associate feedback, and a supportive Leadership team who prioritize continuous learning and development. Responsibilities: Responsible for executing multiple areas of test work during audit activities. Use analytical skills and/or technical expertise to execute assigned audit testing responsibilities and identify opportunities to automate testing or create continuous monitoring. Independently execute audit test work on assigned audits in a timely manner and with high quality. Operate effectively within a collaborative team environment, assisting teammates and sharing workloads and deliverables. Identify control deficiencies, discuss with line management and initiate control matter recommendations in assigned test areas. Demonstrate project management skills. Raise issues and concerns and make recommendations for severity ratings. Assess issues for impact to business processes, controls and strategies; recommend severity ratings and escalation of broad themes or trends. Establish business partner relationships; primary engagement is with line management. Exercise critical thinking and judgment to effectively influence management to improve the control environment. Strive to improve processes and challenge the status quo to improve Audit's existing operating environment. Required Skills: Extensive experience in Audit, Risk, Business Control, Compliance, Finance, or other relevant experience. Ability to evaluate, plan, and execute audit test plans within a risk-based audit methodology. Ability to successfully communicate to influence management and lead change in both strategic and tactical initiatives. Self-starter, desire to learn, able to teach others, positive attitude, exhibits flexibility and intellectual curiosity. Strong analytical skills. Ability to analyze large amounts of data and turn it into usable information. Ability to work in a very detailed manner as well as to look broadly across a population and develop connections and themes identifying risk and concerns. Ability to juggle multiple work efforts and to quickly change direction, as needed. Proficiency in Microsoft Office Products. Excellent written and oral communication skills, ability to converse with management on all levels. Bachelor's degree or relevant experience. Experience of first, second, or third line coverage of Equities sales, trading, or financing strongly preferred. Understanding of derivatives, including valuation and risk factors, trading and hedging strategies strongly preferred. Knowledge of trading desk supervisory procedures, P&L attribution, risk management, lifecycle events, operational processes strongly preferred. Knowledge of UK, EMEA, or US broker dealer or banking regulations preferred. Benefits of working at Bank of America: Private healthcare for you and your family plus an annual health screen. Competitive pension plan, life assurance and group income protection cover. 20 days of back-up childcare and adult care per annum. Flexible benefits to suit your personal circumstances. Access to an emotional wellbeing helpline and Employee Assistance Program. Ability to donate to charities through payroll with matching contributions. Opportunity to access our Arts & Culture corporate membership program. Opportunity to give back to your community through volunteering. Bank of America: Good conduct and sound judgment is crucial to our long-term success. It's important that all employees understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Feb 21, 2025
Full time
Job Description: Job Title: Audit Supervisor - Global Markets Equities Audit Corporate Title: Assistance Vice President or Vice President Location: London Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Role Overview: This role will use expertise gained auditing Global Markets or closely related areas (i.e. market risk management, product control or GM specific compliance or business controls) to execute audit work with a focus on FICC front line units. Lines of business include Rates, FX, Credit, Mortgages, Munis, and Commodities. This experience may not come from a traditional audit background, but rather from transferrable skills from a first or second line function associated with Sales and Trading desks. The Team: You will join a team of around 20 diverse, skilled professionals. The EMEA team works in close collaboration with the US and APAC audit teams, often engaged on global or multi-regional projects. The Global Markets Audit team in EMEA is a highly successful, results-driven team with consistently positive associate feedback, and a supportive Leadership team who prioritize continuous learning and development. Responsibilities: Responsible for executing multiple areas of test work during audit activities. Use analytical skills and/or technical expertise to execute assigned audit testing responsibilities and identify opportunities to automate testing or create continuous monitoring. Independently execute audit test work on assigned audits in a timely manner and with high quality. Operate effectively within a collaborative team environment, assisting teammates and sharing workloads and deliverables. Identify control deficiencies, discuss with line management and initiate control matter recommendations in assigned test areas. Demonstrate project management skills. Raise issues and concerns and make recommendations for severity ratings. Assess issues for impact to business processes, controls and strategies; recommend severity ratings and escalation of broad themes or trends. Establish business partner relationships; primary engagement is with line management. Exercise critical thinking and judgment to effectively influence management to improve the control environment. Strive to improve processes and challenge the status quo to improve Audit's existing operating environment. Required Skills: Extensive experience in Audit, Risk, Business Control, Compliance, Finance, or other relevant experience. Ability to evaluate, plan, and execute audit test plans within a risk-based audit methodology. Ability to successfully communicate to influence management and lead change in both strategic and tactical initiatives. Self-starter, desire to learn, able to teach others, positive attitude, exhibits flexibility and intellectual curiosity. Strong analytical skills. Ability to analyze large amounts of data and turn it into usable information. Ability to work in a very detailed manner as well as to look broadly across a population and develop connections and themes identifying risk and concerns. Ability to juggle multiple work efforts and to quickly change direction, as needed. Proficiency in Microsoft Office Products. Excellent written and oral communication skills, ability to converse with management on all levels. Bachelor's degree or relevant experience. Experience of first, second, or third line coverage of Equities sales, trading, or financing strongly preferred. Understanding of derivatives, including valuation and risk factors, trading and hedging strategies strongly preferred. Knowledge of trading desk supervisory procedures, P&L attribution, risk management, lifecycle events, operational processes strongly preferred. Knowledge of UK, EMEA, or US broker dealer or banking regulations preferred. Benefits of working at Bank of America: Private healthcare for you and your family plus an annual health screen. Competitive pension plan, life assurance and group income protection cover. 20 days of back-up childcare and adult care per annum. Flexible benefits to suit your personal circumstances. Access to an emotional wellbeing helpline and Employee Assistance Program. Ability to donate to charities through payroll with matching contributions. Opportunity to access our Arts & Culture corporate membership program. Opportunity to give back to your community through volunteering. Bank of America: Good conduct and sound judgment is crucial to our long-term success. It's important that all employees understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL What you'll be doing: Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in. Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease. Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere. Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience. Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised. Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll. Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience. WHAT WE NEED FROM YOU A people-person with front desk or guest services experience, and ideally some leadership skills under their belt. Exceptional communication skills and a natural problem-solver, ready to step in when things get busy. Organised and detail-oriented, especially when handling guest reservations and billing accuracy. Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike. Ready to make quick, confident decisions that keep things running smoothly. High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Feb 19, 2025
Full time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL What you'll be doing: Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in. Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease. Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere. Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience. Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised. Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll. Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience. WHAT WE NEED FROM YOU A people-person with front desk or guest services experience, and ideally some leadership skills under their belt. Exceptional communication skills and a natural problem-solver, ready to step in when things get busy. Organised and detail-oriented, especially when handling guest reservations and billing accuracy. Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike. Ready to make quick, confident decisions that keep things running smoothly. High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
This 3rd Line Exec Support Engineer will report to the End User Service Manager and will work within the Information Systems directorate based in our London office. You will be a permanent employee. You will attract a salary depending on your skills, experience, and qualifications and a bonus of 7.5%. This role is based in our London HQ 5 days per week to ensure support to our Executives is always on hand. Close Date: 28/02/2025 We also provide the following additional benefits: Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme JOB PURPOSE: An Executive Desktop Support Technician to provide daily technical support for Senior Executives and their Administrative Assistants. We are looking for a very high level of technical proficiency and requires someone with executive presence and strong communication skills. You must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, TEAMS, business application software, telecommunication issues, and potentially local network issues. Responsibilities: You will be located with executive personnel and will perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff and Suppliers, with the team member owning and tracking the issues through to resolution. You will also recommend hardware and software solutions, including new product acquisitions and upgrades. You will be needed to conduct training programs designed to educate our Exec team about basic and specialized applications and Hardware. You will support executive-level conferences and events at the headquarters location and occasional offsite events (i.e. board meetings, leadership meetings) around the UK. The team member will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle. You will be part of the larger EUS 3rd line team and will perform other 3rd line responsibilities when not busy with our executive team. This can include: Receive technical end user calls/tickets direct from 2nd Line support for non-Exec personnel. Help with projects. Assist with Major IT Incidents as and when required. Provide application support (please refer to skills, qualifications, and experience). AD support and Maintenance. Required Experience: Bachelor's Degree in Computer Science (equivalent) and/or 3+ years' relative experience with a large, global enterprise. At least one relevant industry certification to include MCSA, A+, Network+, Security+. Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management. Experience working in support of desk side services with specific focus on supporting executive VP/VIP levels and their assistants. Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Experience with Enterprise Voice/TEAMS and Microsoft Outlook/Exchange, including advanced troubleshooting. Experience of iOS and Android mobile devices and experience with MDM solutions. Experience with SCCM for endpoint management and software delivery. Preferred Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now. Ability to multi-task, manage time and follow through with assignments. Health & Safety Responsibilities: Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Feb 18, 2025
Full time
This 3rd Line Exec Support Engineer will report to the End User Service Manager and will work within the Information Systems directorate based in our London office. You will be a permanent employee. You will attract a salary depending on your skills, experience, and qualifications and a bonus of 7.5%. This role is based in our London HQ 5 days per week to ensure support to our Executives is always on hand. Close Date: 28/02/2025 We also provide the following additional benefits: Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme JOB PURPOSE: An Executive Desktop Support Technician to provide daily technical support for Senior Executives and their Administrative Assistants. We are looking for a very high level of technical proficiency and requires someone with executive presence and strong communication skills. You must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, TEAMS, business application software, telecommunication issues, and potentially local network issues. Responsibilities: You will be located with executive personnel and will perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff and Suppliers, with the team member owning and tracking the issues through to resolution. You will also recommend hardware and software solutions, including new product acquisitions and upgrades. You will be needed to conduct training programs designed to educate our Exec team about basic and specialized applications and Hardware. You will support executive-level conferences and events at the headquarters location and occasional offsite events (i.e. board meetings, leadership meetings) around the UK. The team member will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle. You will be part of the larger EUS 3rd line team and will perform other 3rd line responsibilities when not busy with our executive team. This can include: Receive technical end user calls/tickets direct from 2nd Line support for non-Exec personnel. Help with projects. Assist with Major IT Incidents as and when required. Provide application support (please refer to skills, qualifications, and experience). AD support and Maintenance. Required Experience: Bachelor's Degree in Computer Science (equivalent) and/or 3+ years' relative experience with a large, global enterprise. At least one relevant industry certification to include MCSA, A+, Network+, Security+. Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management. Experience working in support of desk side services with specific focus on supporting executive VP/VIP levels and their assistants. Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Experience with Enterprise Voice/TEAMS and Microsoft Outlook/Exchange, including advanced troubleshooting. Experience of iOS and Android mobile devices and experience with MDM solutions. Experience with SCCM for endpoint management and software delivery. Preferred Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now. Ability to multi-task, manage time and follow through with assignments. Health & Safety Responsibilities: Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Feb 13, 2025
Full time
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Job Type: Full-time Pay: £30,000.00-£38,000.00 per year Contract: Self-employed / Permanent Position Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. About the Job We are breathing new life into an established wedding, meeting and events venue. This is your opportunity to be at the forefront of this evolution, create and lead a new team. There is scope to make your mark quickly and to evidence the skills you have built up over recent times in a similar role. What's the Role? This role is ideal for someone who wants to take ownership and make their mark on a repositioned and revitalised wedding and event venue. The ideal candidate will have strong commercial and leadership skills, a passion for delivering excellent guest experiences, the ability to build natural rapport with guests and staff, is a genuine people person and has a proven track record in successfully managing a weddings and event venue, with accommodation. As the General Manager, you'll drive standards, drive sales, engage in the local community to build awareness of the site and work with the onsite team, remote partners and third parties to generate enquiries, convert enquiries and deliver excellent guest experiences. You will have person to person sales skills, you'll be creative and able to read and interpret our prospective guests needs and requirements. You'll lead a growing team of people, be highly commercial as well as guest focussed to ensure that we drive revenues and deliver an excellent guest experience. You'll train, coach, and educate your team to bring everyone along on the journey, reviewing our offering, keeping abreast of current and future trends in our area of focus, and adhering to relevant health and safety standards. You'll be used to being on the shop floor as well as behind your desk. This role will require a hands-on, can-do attitude in order to grow the business and lead from the front. Requirements What You'll Need: To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines. To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills. To be a motivator - someone who believes in the power of empowerment, building a team and growing with them. To be a true people person - able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests. To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar. To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue. To be very organised with an ability to juggle several priorities at the same time. Excellent written and verbal communications skills; an ability to clearly communicate with team, senior leadership within the company, guests and suppliers. Experience of event related IT systems and processes and Microsoft products. An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences. To be resilient, able to keep a cool head when challenging times arise and to prioritise. Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you. Experience Hospitality: 5 years (preferred) Customer service: 5 years (preferred) Management: 5 years (preferred) Licence/Certification Driving Licence (required)
Feb 11, 2025
Full time
Job Type: Full-time Pay: £30,000.00-£38,000.00 per year Contract: Self-employed / Permanent Position Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. About the Job We are breathing new life into an established wedding, meeting and events venue. This is your opportunity to be at the forefront of this evolution, create and lead a new team. There is scope to make your mark quickly and to evidence the skills you have built up over recent times in a similar role. What's the Role? This role is ideal for someone who wants to take ownership and make their mark on a repositioned and revitalised wedding and event venue. The ideal candidate will have strong commercial and leadership skills, a passion for delivering excellent guest experiences, the ability to build natural rapport with guests and staff, is a genuine people person and has a proven track record in successfully managing a weddings and event venue, with accommodation. As the General Manager, you'll drive standards, drive sales, engage in the local community to build awareness of the site and work with the onsite team, remote partners and third parties to generate enquiries, convert enquiries and deliver excellent guest experiences. You will have person to person sales skills, you'll be creative and able to read and interpret our prospective guests needs and requirements. You'll lead a growing team of people, be highly commercial as well as guest focussed to ensure that we drive revenues and deliver an excellent guest experience. You'll train, coach, and educate your team to bring everyone along on the journey, reviewing our offering, keeping abreast of current and future trends in our area of focus, and adhering to relevant health and safety standards. You'll be used to being on the shop floor as well as behind your desk. This role will require a hands-on, can-do attitude in order to grow the business and lead from the front. Requirements What You'll Need: To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines. To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills. To be a motivator - someone who believes in the power of empowerment, building a team and growing with them. To be a true people person - able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests. To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar. To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue. To be very organised with an ability to juggle several priorities at the same time. Excellent written and verbal communications skills; an ability to clearly communicate with team, senior leadership within the company, guests and suppliers. Experience of event related IT systems and processes and Microsoft products. An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences. To be resilient, able to keep a cool head when challenging times arise and to prioritise. Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you. Experience Hospitality: 5 years (preferred) Customer service: 5 years (preferred) Management: 5 years (preferred) Licence/Certification Driving Licence (required)
Morson Technical Services are currently seeking a Aircraft Workshops Supervisor to be based permanently at RNAS Yeovilton within the Wildcat Base Maintenance Bay. ABOUT Our Base Maintenance Bays team are responsible for repairing and rectifying components to support the Wildcat and Merlin squadrons at RNAS Yeovilton. Comprising mechanical workshops, spray bay, avionics workshops, sheet metal and machine shop the teams provide spares to maintain the health of the Fleet. Our Morson employees at RNAS Yeovilton are supported by our onsite HR Team, we help you explore your passions and unlock your true potential. Our people are the heart of our business, and we provide the learning and the tools to help you take your career to the next level. PURPOSE/ REQUIREMENTS To carry out the role of Supervisor in the Wildcat Base Maintenance Bays (WBMB) or at other Units as directed. To hold authorisations to the minimum level required by WMS, this is to include second signature within own trade group as detailed in OP 1103 and IAW individual Record of Engineering Authorisations (REA). Maintain technical currency and authorisation through the training program and reading disseminated information. To carry out tasks in a supervisory role within the WBMB or at other Units as directed. To supervise the servicing, repair, modification, functional testing, general husbandry and rectification of the components maintained within WBMB or at other Units as directed, co-ordinating the maintenance requirements for such equipment, prioritising the work accordingly in liaison with the WIST Front desk and Workshop Controller. Investigating repair solutions for equipment/components where no repair exists. To liaise with Squadrons, Tech Support Cells and other departments to ensure efficient repair of components. Supervise the custody and accounting of all Bay stores, organising issues and returns in liaison with the WMS Storekeeper. Hold or act as Deputy AinU holder as required. To carry out fault diagnosis and examination using precision instruments and test equipment. Carry out maintenance within trade in accordance with published procedures and instructions. To supervise the custody and accounting of all Bay stores and to organise issues and returns. To have a working knowledge of the Health and Safety at Work Act, including COSHH. Completing GOLDesp procedures IAW Wildcat Maintenance Support (WMS OP 408) and JAP(D) 100A-0409-01 series of publications. Ensure correct tool control procedures (WMS OP 502) are adhered to when carrying out maintenance during the course of the working day. Supervision of Technicians. Carrying out independent inspections where authorised (WMS OP 451). To specify the extent of the independent inspections for correct assembly and functional test in source trade as required. Carry out Workshop secondary support roles as required. Any other Aircraft support related tasks as directed by the appropriate Manager/ Workshop Controller KNOWLEDGE SKILLS AND EXPERIENCE Must have served an aeronautical engineering apprenticeship or Service equivalent trade training. Ideally must have had a minimum of 4 years Military Aircraft Engineering experience, including 1 year in a supervisory position or civilian equivalent. Must possess a thorough knowledge of UK military aircraft documentation procedures. Have a detailed knowledge of GOLDesp to Custodian level and have competency to hold access level 5 Ability to work to aircraft/component drawings using specialist skills i.e. hydraulic schematics. A working knowledge of COSHH and Risk Assessments. If this is of interest please apply today or alternatively contact Oliver Beaumont directly on (phone number removed) or (url removed)
Feb 08, 2025
Full time
Morson Technical Services are currently seeking a Aircraft Workshops Supervisor to be based permanently at RNAS Yeovilton within the Wildcat Base Maintenance Bay. ABOUT Our Base Maintenance Bays team are responsible for repairing and rectifying components to support the Wildcat and Merlin squadrons at RNAS Yeovilton. Comprising mechanical workshops, spray bay, avionics workshops, sheet metal and machine shop the teams provide spares to maintain the health of the Fleet. Our Morson employees at RNAS Yeovilton are supported by our onsite HR Team, we help you explore your passions and unlock your true potential. Our people are the heart of our business, and we provide the learning and the tools to help you take your career to the next level. PURPOSE/ REQUIREMENTS To carry out the role of Supervisor in the Wildcat Base Maintenance Bays (WBMB) or at other Units as directed. To hold authorisations to the minimum level required by WMS, this is to include second signature within own trade group as detailed in OP 1103 and IAW individual Record of Engineering Authorisations (REA). Maintain technical currency and authorisation through the training program and reading disseminated information. To carry out tasks in a supervisory role within the WBMB or at other Units as directed. To supervise the servicing, repair, modification, functional testing, general husbandry and rectification of the components maintained within WBMB or at other Units as directed, co-ordinating the maintenance requirements for such equipment, prioritising the work accordingly in liaison with the WIST Front desk and Workshop Controller. Investigating repair solutions for equipment/components where no repair exists. To liaise with Squadrons, Tech Support Cells and other departments to ensure efficient repair of components. Supervise the custody and accounting of all Bay stores, organising issues and returns in liaison with the WMS Storekeeper. Hold or act as Deputy AinU holder as required. To carry out fault diagnosis and examination using precision instruments and test equipment. Carry out maintenance within trade in accordance with published procedures and instructions. To supervise the custody and accounting of all Bay stores and to organise issues and returns. To have a working knowledge of the Health and Safety at Work Act, including COSHH. Completing GOLDesp procedures IAW Wildcat Maintenance Support (WMS OP 408) and JAP(D) 100A-0409-01 series of publications. Ensure correct tool control procedures (WMS OP 502) are adhered to when carrying out maintenance during the course of the working day. Supervision of Technicians. Carrying out independent inspections where authorised (WMS OP 451). To specify the extent of the independent inspections for correct assembly and functional test in source trade as required. Carry out Workshop secondary support roles as required. Any other Aircraft support related tasks as directed by the appropriate Manager/ Workshop Controller KNOWLEDGE SKILLS AND EXPERIENCE Must have served an aeronautical engineering apprenticeship or Service equivalent trade training. Ideally must have had a minimum of 4 years Military Aircraft Engineering experience, including 1 year in a supervisory position or civilian equivalent. Must possess a thorough knowledge of UK military aircraft documentation procedures. Have a detailed knowledge of GOLDesp to Custodian level and have competency to hold access level 5 Ability to work to aircraft/component drawings using specialist skills i.e. hydraulic schematics. A working knowledge of COSHH and Risk Assessments. If this is of interest please apply today or alternatively contact Oliver Beaumont directly on (phone number removed) or (url removed)
The Personal Advice Desk (PAD) is the team responsible for the delivery of our Select proposition, a fully functioning component of Saltus Financial Planning. PAD facilitates the management of our smaller clients, typically those with investible assets less than £250,000. The team consists of two core functions: Relationship Management and Advice. The Relationship Managers are responsible for the ongoing relationship with Select clients, acting as their primary point of contact and undertaking their annual reviews. Any advice needs coming from these contacts are actioned by the advice team. These advisers are in the main, trainee advisers on the Saltus Financial Planner Pathway and PAD provides them the experience to complete their stage 1 and stage 2 competent adviser status (CAS) assessments before moving to Premier and managing their own client bank. The Head of Select Advice oversees the advisers/trainee advisers and their support in the team, ensuring that the day-to-day client advice needs are met whether ad hoc, conversion or arising from contracted annual reviews, reflecting our internal service standards and complying with industry rules and regulations. This role will require the leadership and mentoring of a small group of Financial Planners and Trainee Financial Planners. Responsibilities As a qualified, and ideally chartered financial planner, the Head of Select Advice will lead trainee advisers through their stage 1 & 2 sign off to CAS status and ensure that the advice given to clients is supervised and sanctioned during this transition as well as maintaining the advice standards across the whole advice team. The Head of Select Advice has responsibility for the following: T&C Supervisory and Line management responsibility for the PAD advisers in the team both permanent and trainees. Supervisory responsibilities to include complaint handling, disciplinary management, and stage 1/2 sign off for new Advisers, Adviser T&C files in good order, SPS and CPD in place. Regular 1:1's with your team in accordance with the T&C scheme, half-yearly and annual appraisals all completed on Lattice. Regular observations/shadowing with your advisers (CAS or trainee), with feedback saved to the Adviser's T&C folder. Observations and Shadowing to be carried out in accordance with the adviser risk rating and T&C scheme. Responsibility for, and regular check-ins with the graduates that are on rotation making sure there is continuity of experience, picking up on issues and helping with development. This responsibility will be for 1:1s and managing through individual development plans with the Graduates on the Financial Planning Pathway. Lead example and coaching in the conversion of off platform and semi orphan M&A clients (Conversion clients) onto the Saltus proposition where appropriate for the client. Introducing sales skills and coaching as needs identified. Monthly Prospect list management for trainees. Primary point of contact for day-to-day Select advice/adviser queries across the wider business. Assisting trainees in analysing client information and existing investments/policies. Constructing appropriate solutions for clients and overseeing/making appropriate recommendations in conjunction with the advisers. Reviewing and documenting procedures and workflows. Liaising with clients, and attending client meetings where required. Primary point of contact for all complex technical queries. Training and development of the team. Managing an appropriate number of Select client relationships. Person Specification Have completed the relevant industry exams (Level 4 Diploma in regulated Financial Planning). Have or be working towards Chartered status (Diploma in Financial Advice Level 6). Ideally have practised as a financial planner. Have supervision experience in a regulated T&C environment. Extensive knowledge and understanding of financial planning. Excellent attention to detail. Strong technical knowledge, with the ability to identify and resolve complex technical queries. Outstanding communication skills, able to communicate with internal and external stakeholders at all levels, both verbally and in writing. Good time and diary management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously. Ability to communicate with departments across the business. Be customer focused but commercially minded. Passionate about delivering a best in class client experience. Where will I be working? We are incredibly flexible about where, when, and how you work: we do not want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they are looking for. Ideally, you would be based out of one of our offices for two to three days each week, working the remainder of the week from home. For this role we shall be recruiting an individual to be based in Solent, or London. We are passionate about championing flexible working for our people, so if there is a slightly different working pattern that you are looking for, then please come and have a chat with us about it. What benefits do I get when working for Saltus? Salary range £75,000 - £90,000 dependent on experience. Alongside this 28 days' holiday (plus bank holidays and your birthday), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform. Why Saltus? Saltus is a financial planning and asset management house that is dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Our mission is to improve everyone's relationship with their wealth: to make it a positive force for their future and, at the same time, to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to derive fulfilment and meaning from their work. Saltus Partners was founded in 2004 and has grown both organically and through a number of carefully integrated acquisitions. Originally, the business started out as an asset management firm and has developed the financial planning side of the offering, now putting this at the forefront of the client relationship. We have a unique investment offering with particular expertise in alternative asset classes. The team have produced industry leading risk adjusted returns due to their approach. We are a successful LLP, backed by a Private Equity sector specialist, which has helped facilitate the execution of the buy-and-build strategy that has been employed by the business, and which has been an important pillar of the firm's growth strategy in recent years. Whilst we have grown quickly, and now have a number of offices in the South and Southwest of England, we are incredibly proud of our culture and we work hard to ensure everyone feels part of a team whilst having fun and enhancing their career. Today, Saltus has just over 350 employees and manages and advises on over £7.5 billion in client assets.
Jan 29, 2025
Full time
The Personal Advice Desk (PAD) is the team responsible for the delivery of our Select proposition, a fully functioning component of Saltus Financial Planning. PAD facilitates the management of our smaller clients, typically those with investible assets less than £250,000. The team consists of two core functions: Relationship Management and Advice. The Relationship Managers are responsible for the ongoing relationship with Select clients, acting as their primary point of contact and undertaking their annual reviews. Any advice needs coming from these contacts are actioned by the advice team. These advisers are in the main, trainee advisers on the Saltus Financial Planner Pathway and PAD provides them the experience to complete their stage 1 and stage 2 competent adviser status (CAS) assessments before moving to Premier and managing their own client bank. The Head of Select Advice oversees the advisers/trainee advisers and their support in the team, ensuring that the day-to-day client advice needs are met whether ad hoc, conversion or arising from contracted annual reviews, reflecting our internal service standards and complying with industry rules and regulations. This role will require the leadership and mentoring of a small group of Financial Planners and Trainee Financial Planners. Responsibilities As a qualified, and ideally chartered financial planner, the Head of Select Advice will lead trainee advisers through their stage 1 & 2 sign off to CAS status and ensure that the advice given to clients is supervised and sanctioned during this transition as well as maintaining the advice standards across the whole advice team. The Head of Select Advice has responsibility for the following: T&C Supervisory and Line management responsibility for the PAD advisers in the team both permanent and trainees. Supervisory responsibilities to include complaint handling, disciplinary management, and stage 1/2 sign off for new Advisers, Adviser T&C files in good order, SPS and CPD in place. Regular 1:1's with your team in accordance with the T&C scheme, half-yearly and annual appraisals all completed on Lattice. Regular observations/shadowing with your advisers (CAS or trainee), with feedback saved to the Adviser's T&C folder. Observations and Shadowing to be carried out in accordance with the adviser risk rating and T&C scheme. Responsibility for, and regular check-ins with the graduates that are on rotation making sure there is continuity of experience, picking up on issues and helping with development. This responsibility will be for 1:1s and managing through individual development plans with the Graduates on the Financial Planning Pathway. Lead example and coaching in the conversion of off platform and semi orphan M&A clients (Conversion clients) onto the Saltus proposition where appropriate for the client. Introducing sales skills and coaching as needs identified. Monthly Prospect list management for trainees. Primary point of contact for day-to-day Select advice/adviser queries across the wider business. Assisting trainees in analysing client information and existing investments/policies. Constructing appropriate solutions for clients and overseeing/making appropriate recommendations in conjunction with the advisers. Reviewing and documenting procedures and workflows. Liaising with clients, and attending client meetings where required. Primary point of contact for all complex technical queries. Training and development of the team. Managing an appropriate number of Select client relationships. Person Specification Have completed the relevant industry exams (Level 4 Diploma in regulated Financial Planning). Have or be working towards Chartered status (Diploma in Financial Advice Level 6). Ideally have practised as a financial planner. Have supervision experience in a regulated T&C environment. Extensive knowledge and understanding of financial planning. Excellent attention to detail. Strong technical knowledge, with the ability to identify and resolve complex technical queries. Outstanding communication skills, able to communicate with internal and external stakeholders at all levels, both verbally and in writing. Good time and diary management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously. Ability to communicate with departments across the business. Be customer focused but commercially minded. Passionate about delivering a best in class client experience. Where will I be working? We are incredibly flexible about where, when, and how you work: we do not want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they are looking for. Ideally, you would be based out of one of our offices for two to three days each week, working the remainder of the week from home. For this role we shall be recruiting an individual to be based in Solent, or London. We are passionate about championing flexible working for our people, so if there is a slightly different working pattern that you are looking for, then please come and have a chat with us about it. What benefits do I get when working for Saltus? Salary range £75,000 - £90,000 dependent on experience. Alongside this 28 days' holiday (plus bank holidays and your birthday), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform. Why Saltus? Saltus is a financial planning and asset management house that is dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Our mission is to improve everyone's relationship with their wealth: to make it a positive force for their future and, at the same time, to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to derive fulfilment and meaning from their work. Saltus Partners was founded in 2004 and has grown both organically and through a number of carefully integrated acquisitions. Originally, the business started out as an asset management firm and has developed the financial planning side of the offering, now putting this at the forefront of the client relationship. We have a unique investment offering with particular expertise in alternative asset classes. The team have produced industry leading risk adjusted returns due to their approach. We are a successful LLP, backed by a Private Equity sector specialist, which has helped facilitate the execution of the buy-and-build strategy that has been employed by the business, and which has been an important pillar of the firm's growth strategy in recent years. Whilst we have grown quickly, and now have a number of offices in the South and Southwest of England, we are incredibly proud of our culture and we work hard to ensure everyone feels part of a team whilst having fun and enhancing their career. Today, Saltus has just over 350 employees and manages and advises on over £7.5 billion in client assets.
The Personal Advice Desk (PAD) is the team responsible for the delivery of our Select proposition, a fully functioning component of Saltus Financial Planning. PAD facilitates the management of our smaller clients, typically those with investible assets less than £250,000. The team consists of two core functions: Relationship Management and Advice. The Relationship Managers are responsible for the ongoing relationship with Select clients, acting as their primary point of contact and undertaking their annual reviews. Any advice needs coming from these contacts are actioned by the advice team. These advisers are in the main, trainee advisers on the Saltus Financial Planner Pathway and PAD provides them the experience to complete their stage 1 and stage 2 competent adviser status (CAS) assessments before moving to Premier and managing their own client bank. The Head of Select Advice oversees the advisers/trainee advisers and their support in the team, ensuring that the day-to-day client advice needs are met whether ad hoc, conversion or arising from contracted annual reviews, reflecting our internal service standards and complying with industry rules and regulations. This role will require the leadership and mentoring of a small group of Financial Planners and Trainee Financial Planners. Responsibilities As a qualified, and ideally chartered financial planner, the Head of Select Advice will lead trainee advisers through their stage 1 & 2 sign off to CAS status and ensure that the advice given to clients is supervised and sanctioned during this transition as well as maintaining the advice standards across the whole advice team. The Head of Select Advice has responsibility for the following: T&C Supervisory and Line management responsibility for the PAD advisers in the team both permanent and trainees. Supervisory responsibilities to include complaint handling, disciplinary management, and stage 1/2 sign off for new Advisers, Adviser T&C files in good order, SPS and CPD in place. Regular 1:1's with your team in accordance with the T&C scheme, half-yearly and annual appraisals all completed on Lattice. Regular observations/shadowing with your advisers (CAS or trainee), with feedback saved to the Adviser's T&C folder. Observations and Shadowing to be carried out in accordance with the adviser risk rating and T&C scheme. Responsibility for, and regular check-ins with the graduates that are on rotation making sure there is continuity of experience, picking up on issues and helping with development. This responsibility will be for 1:1s and managing through individual development plans with the Graduates on the Financial Planning Pathway. Lead example and coaching in the conversion of off platform and semi orphan M&A clients (Conversion clients) onto the Saltus proposition where appropriate for the client. Introducing sales skills and coaching as needs identified. Monthly Prospect list management for trainees. Primary point of contact for day-to-day Select advice/adviser queries across the wider business. Assisting trainees in analysing client information and existing investments/policies. Constructing appropriate solutions for clients and overseeing/making appropriate recommendations in conjunction with the advisers. Reviewing and documenting procedures and workflows. Liaising with clients, and attending client meetings where required. Primary point of contact for all complex technical queries. Training and development of the team. Managing an appropriate number of Select client relationships. Person Specification Have completed the relevant industry exams (Level 4 Diploma in regulated Financial Planning). Have or be working towards Chartered status (Diploma in Financial Advice Level 6). Ideally have practised as a financial planner. Have supervision experience in a regulated T&C environment. Extensive knowledge and understanding of financial planning. Excellent attention to detail. Strong technical knowledge, with the ability to identify and resolve complex technical queries. Outstanding communication skills, able to communicate with internal and external stakeholders at all levels, both verbally and in writing. Good time and diary management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously. Ability to communicate with departments across the business. Be customer focused but commercially minded. Passionate about delivering a best in class client experience. Where will I be working? We are incredibly flexible about where, when, and how you work: we do not want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they are looking for. Ideally, you would be based out of one of our offices for two to three days each week, working the remainder of the week from home. For this role we shall be recruiting an individual to be based in Solent, or London. We are passionate about championing flexible working for our people, so if there is a slightly different working pattern that you are looking for, then please come and have a chat with us about it. What benefits do I get when working for Saltus? Salary range £75,000 - £90,000 dependent on experience. Alongside this 28 days' holiday (plus bank holidays and your birthday), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform. Why Saltus? Saltus is a financial planning and asset management house that is dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Our mission is to improve everyone's relationship with their wealth: to make it a positive force for their future and, at the same time, to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to derive fulfilment and meaning from their work. Saltus Partners was founded in 2004 and has grown both organically and through a number of carefully integrated acquisitions. Originally, the business started out as an asset management firm and has developed the financial planning side of the offering, now putting this at the forefront of the client relationship. We have a unique investment offering with particular expertise in alternative asset classes. The team have produced industry leading risk adjusted returns due to their approach. We are a successful LLP, backed by a Private Equity sector specialist, which has helped facilitate the execution of the buy-and-build strategy that has been employed by the business, and which has been an important pillar of the firm's growth strategy in recent years. Whilst we have grown quickly, and now have a number of offices in the South and Southwest of England, we are incredibly proud of our culture and we work hard to ensure everyone feels part of a team whilst having fun and enhancing their career. Today, Saltus has just over 350 employees and manages and advises on over £7.5 billion in client assets.
Jan 29, 2025
Full time
The Personal Advice Desk (PAD) is the team responsible for the delivery of our Select proposition, a fully functioning component of Saltus Financial Planning. PAD facilitates the management of our smaller clients, typically those with investible assets less than £250,000. The team consists of two core functions: Relationship Management and Advice. The Relationship Managers are responsible for the ongoing relationship with Select clients, acting as their primary point of contact and undertaking their annual reviews. Any advice needs coming from these contacts are actioned by the advice team. These advisers are in the main, trainee advisers on the Saltus Financial Planner Pathway and PAD provides them the experience to complete their stage 1 and stage 2 competent adviser status (CAS) assessments before moving to Premier and managing their own client bank. The Head of Select Advice oversees the advisers/trainee advisers and their support in the team, ensuring that the day-to-day client advice needs are met whether ad hoc, conversion or arising from contracted annual reviews, reflecting our internal service standards and complying with industry rules and regulations. This role will require the leadership and mentoring of a small group of Financial Planners and Trainee Financial Planners. Responsibilities As a qualified, and ideally chartered financial planner, the Head of Select Advice will lead trainee advisers through their stage 1 & 2 sign off to CAS status and ensure that the advice given to clients is supervised and sanctioned during this transition as well as maintaining the advice standards across the whole advice team. The Head of Select Advice has responsibility for the following: T&C Supervisory and Line management responsibility for the PAD advisers in the team both permanent and trainees. Supervisory responsibilities to include complaint handling, disciplinary management, and stage 1/2 sign off for new Advisers, Adviser T&C files in good order, SPS and CPD in place. Regular 1:1's with your team in accordance with the T&C scheme, half-yearly and annual appraisals all completed on Lattice. Regular observations/shadowing with your advisers (CAS or trainee), with feedback saved to the Adviser's T&C folder. Observations and Shadowing to be carried out in accordance with the adviser risk rating and T&C scheme. Responsibility for, and regular check-ins with the graduates that are on rotation making sure there is continuity of experience, picking up on issues and helping with development. This responsibility will be for 1:1s and managing through individual development plans with the Graduates on the Financial Planning Pathway. Lead example and coaching in the conversion of off platform and semi orphan M&A clients (Conversion clients) onto the Saltus proposition where appropriate for the client. Introducing sales skills and coaching as needs identified. Monthly Prospect list management for trainees. Primary point of contact for day-to-day Select advice/adviser queries across the wider business. Assisting trainees in analysing client information and existing investments/policies. Constructing appropriate solutions for clients and overseeing/making appropriate recommendations in conjunction with the advisers. Reviewing and documenting procedures and workflows. Liaising with clients, and attending client meetings where required. Primary point of contact for all complex technical queries. Training and development of the team. Managing an appropriate number of Select client relationships. Person Specification Have completed the relevant industry exams (Level 4 Diploma in regulated Financial Planning). Have or be working towards Chartered status (Diploma in Financial Advice Level 6). Ideally have practised as a financial planner. Have supervision experience in a regulated T&C environment. Extensive knowledge and understanding of financial planning. Excellent attention to detail. Strong technical knowledge, with the ability to identify and resolve complex technical queries. Outstanding communication skills, able to communicate with internal and external stakeholders at all levels, both verbally and in writing. Good time and diary management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously. Ability to communicate with departments across the business. Be customer focused but commercially minded. Passionate about delivering a best in class client experience. Where will I be working? We are incredibly flexible about where, when, and how you work: we do not want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they are looking for. Ideally, you would be based out of one of our offices for two to three days each week, working the remainder of the week from home. For this role we shall be recruiting an individual to be based in Solent, or London. We are passionate about championing flexible working for our people, so if there is a slightly different working pattern that you are looking for, then please come and have a chat with us about it. What benefits do I get when working for Saltus? Salary range £75,000 - £90,000 dependent on experience. Alongside this 28 days' holiday (plus bank holidays and your birthday), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform. Why Saltus? Saltus is a financial planning and asset management house that is dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Our mission is to improve everyone's relationship with their wealth: to make it a positive force for their future and, at the same time, to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to derive fulfilment and meaning from their work. Saltus Partners was founded in 2004 and has grown both organically and through a number of carefully integrated acquisitions. Originally, the business started out as an asset management firm and has developed the financial planning side of the offering, now putting this at the forefront of the client relationship. We have a unique investment offering with particular expertise in alternative asset classes. The team have produced industry leading risk adjusted returns due to their approach. We are a successful LLP, backed by a Private Equity sector specialist, which has helped facilitate the execution of the buy-and-build strategy that has been employed by the business, and which has been an important pillar of the firm's growth strategy in recent years. Whilst we have grown quickly, and now have a number of offices in the South and Southwest of England, we are incredibly proud of our culture and we work hard to ensure everyone feels part of a team whilst having fun and enhancing their career. Today, Saltus has just over 350 employees and manages and advises on over £7.5 billion in client assets.
Job Description Front of House/Admin Assistant Reporting of the role This role reports to Front of House Supervisor Hours: Leicester Square office: 8:00 -16:30 & 9:30 -18:00 Holborn office: 8:00 -16:30 & 9:00 -17:30 Overview of job The Front of House team reports directly to the Front of House Supervisor, and is ready to greets visitors, celebrities and VIP's into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative. The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP's. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes. FOH roles puts you in the very centre of our business, keeping everything ticking over. You support everyone within that business, whether they're temporary PAs, IT staff, cleaners, sales teams, or the most senior executives. That's a lot of responsibility - and it makes working as a receptionist a very rewarding role for the right candidate. 3 best things about the job On a daily basis you will meet and greet a vast mix of visitors and VIP's into the building, building rapports with management, pluggers, PR etc. As you are the face of our vibrant company, this means the opportunity to network happens naturally, because of this, there is often room for progression. You'll have the opportunity for project work, along with bringing fresh ideas to our ever-evolving, lively team, as your perspective/suggestions matter to us. An exciting part of our role is that we get to work behind the scenes of managing our in-house terrace events. We have been known in the past to participate in events, to assist with managing guest lists at off-site events, and the role of artist liaison at our Summertime & Jingle bell Balls etc! Measures of success - In the first few months, you would have: Be able to confidently meet & greet visitors & VIPs, and provide assistance where needed. Adapt to working independently and with a team, to perform a range of admin duties such as, booking meeting rooms, whilst sharing our knowledge with new starters on our systems, manage several excel spreadsheets, and update shared documents. Take ownership of booking event related activities in house, working with a host from start to finish, effectively communicate between departments, and update our events log. Responsibilities of the role You'll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks. With a professional manner you will be working with our hard-working team, assisting guests with signing in on our Envoy visitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global. You will be requested to perform various admin duties, such as booking in-house events via data entry on an excel spreadsheet, monitoring security passes issued daily, sending weekly emails to relevant teams, and managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner. Responsible for setting Wi-Fi passwords daily. What you will need The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: Previous front of house experience is preferable, but not necessary. Have experience of providing administration support in a similar role. Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e., Word & Excel.), with strong attention to detail. Have the ability to use their own initiative with minimal supervision and deal with routine queries as they arise, raising others as necessary. You should have a professional telephone manner and have outstanding customer service with staff & guests. The ability to multi-task, in a fast-paced environment. You'll have a varied workload, working with facilities, events & security team where needed. Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, soareour workplaces. Weknow that we can'tpossiblyserve our diverse audiences without first nurturing and celebrating it in our peopleand that's why we work hard tocreate an inclusive culture for everyone.Webelieve that different will set us apart, so no matterwhat you look like, where you come from orwhat your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
Nov 30, 2022
Full time
Job Description Front of House/Admin Assistant Reporting of the role This role reports to Front of House Supervisor Hours: Leicester Square office: 8:00 -16:30 & 9:30 -18:00 Holborn office: 8:00 -16:30 & 9:00 -17:30 Overview of job The Front of House team reports directly to the Front of House Supervisor, and is ready to greets visitors, celebrities and VIP's into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative. The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP's. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes. FOH roles puts you in the very centre of our business, keeping everything ticking over. You support everyone within that business, whether they're temporary PAs, IT staff, cleaners, sales teams, or the most senior executives. That's a lot of responsibility - and it makes working as a receptionist a very rewarding role for the right candidate. 3 best things about the job On a daily basis you will meet and greet a vast mix of visitors and VIP's into the building, building rapports with management, pluggers, PR etc. As you are the face of our vibrant company, this means the opportunity to network happens naturally, because of this, there is often room for progression. You'll have the opportunity for project work, along with bringing fresh ideas to our ever-evolving, lively team, as your perspective/suggestions matter to us. An exciting part of our role is that we get to work behind the scenes of managing our in-house terrace events. We have been known in the past to participate in events, to assist with managing guest lists at off-site events, and the role of artist liaison at our Summertime & Jingle bell Balls etc! Measures of success - In the first few months, you would have: Be able to confidently meet & greet visitors & VIPs, and provide assistance where needed. Adapt to working independently and with a team, to perform a range of admin duties such as, booking meeting rooms, whilst sharing our knowledge with new starters on our systems, manage several excel spreadsheets, and update shared documents. Take ownership of booking event related activities in house, working with a host from start to finish, effectively communicate between departments, and update our events log. Responsibilities of the role You'll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks. With a professional manner you will be working with our hard-working team, assisting guests with signing in on our Envoy visitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global. You will be requested to perform various admin duties, such as booking in-house events via data entry on an excel spreadsheet, monitoring security passes issued daily, sending weekly emails to relevant teams, and managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner. Responsible for setting Wi-Fi passwords daily. What you will need The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: Previous front of house experience is preferable, but not necessary. Have experience of providing administration support in a similar role. Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e., Word & Excel.), with strong attention to detail. Have the ability to use their own initiative with minimal supervision and deal with routine queries as they arise, raising others as necessary. You should have a professional telephone manner and have outstanding customer service with staff & guests. The ability to multi-task, in a fast-paced environment. You'll have a varied workload, working with facilities, events & security team where needed. Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, soareour workplaces. Weknow that we can'tpossiblyserve our diverse audiences without first nurturing and celebrating it in our peopleand that's why we work hard tocreate an inclusive culture for everyone.Webelieve that different will set us apart, so no matterwhat you look like, where you come from orwhat your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services
Nov 28, 2022
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover Interface with the TSMs and Technical SMEs for support, standards and process alignment Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Deliver and coordinate cluster technical meetings and toolbox talks Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met Support Procurement and Services team in developing relevant new supplier relationships Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover Ensure statutory compliance for planned maintenance works Ensure all on-site documentation is current and complete Work through and document the process to close out any relevant audit non-conformances Work under pressure, problem solve and to use initiative when necessary Contribute to the development of the maintenance budget and monitor compliance with the budget Hold and monitor the cluster inventory of tools, materials, PPE and equipment Coordinate delivery of small projects Review asset data and manage, update and verify asset data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method statements and risk assessments, technical diagrams and communications Present and report technical information Able to prioritise workloads across the team to ensure deadlines are met Ensure that all issues are reported to the AOM Person Specification: Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales Risk Management - risk aware and applies the necessary controls Adaptability - is responsive and open to changing circumstance Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop. Innovative - willing to really drive the innovation agenda within the Better Workplace Programme Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate Commercial - Good commercial awareness with strong financial skills related to operational services
Software Architect / Developer Supervisor We are offering an exciting opportunity to be part of our success story and a fantastic employee centric business, which is part of the Stena Line portfolio. Established in 2003, Freightlink is Europe's largest online digital freight ferry booking platform. We deliver market leading technology and innovative software solutions which enable our customers to trade seamlessly on out over 1000+ ferry routes, in over 10 European languages. CustomsLink is a second business trading with Freightlink providing an online customs clearance solution with exemplary customer service focus at its core. Reload is our third product which brings together the services of Freightlink and CustomsLink, delivering an end-to-end freight forwarding solution. In the last 3 years business sales have doubled, and we have some exciting plans to accelerate this growth over the next 3 years. Our customer reviews speak volumes! We are a B2B business, but we like to think that we do things that a B2C company does. We call it B2B2C. There's no reason why ferry bookings and customs clearance services can't have the online experience you have when booking holidays or buying tech! About the role As our strategy unfolds, we are looking to significantly increase the size our of our development team. As part of this strategy, we are looking to recruit a Systems Software Architect / Developer Supervisor. This position will work closely with the Software developer Head of Team to: Ensure / agree / design / implement all new business architecture Help develop the existing team and recruit a new team of developers capable delivering the demands of the business. Develop and deliver a successful handover strategy from incumbent team of external developers. 1,2 and 3 ultimately will deliver an accelerated programme of software development. We have multiple projects throughout the business where we are adding new features to the existing product offering. We also have some exciting "green field" business opportunities which will require a new approach to deliver a SaaS. Finally, we are assessing several historic services to develop an upgrade / replace path to success. It's important that we create quality, scalable, distributable high performing software. Role responsibilities Work closely with the Software developer Head of Team to ensure the business makes the right software decisions and adopts the right processes, depending on the solution needed. This role combines technical leadership and hands on development. It is critical that all our software decisions are set up on the right path to success, which will ensure the team of software developers have a robust and managed agile process from scoping to designing /delivering sprints, testing, launch of products. This role will span all areas of the business, ensuring the team of developers develop the right products, at the right time for the business. To build on existing AWS products which enhance or develop new features. To ensure all our code works as designed, by helping build out our extensive test suite. To participate in peer code reviews - a great way to produce solid code and learn new things! Engage in internal tech talks and other training - got something interesting to teach us? Please share! About you Excellent communicator - You can clearly explain the mission, deadlines and expectations so we are all on the same track, aiming towards the same goal. Coaching the team - You need to be capable of identifying team development areas and supporting them with their development needs. Excel in organisation - You are very well organised because we will succeed only if we have clear objectives and milestones. You must think creatively - it is this role's responsibility to push the business, and demand more. You can take project requirements and deliver well thought out software with accompanying test suite. You have at least 4 years of experience working on similar projects, and you are able to demonstrate your ability to manage your own time and workload You can actively contribute and share ideas and find interesting solutions to challenging problems. You are not afraid to speak up and positively engage with the team and wider business. You are driven, self-motivated and comfortable starting, stopping and configuring throughout the day. You must have a good homeworking environment to ensure you can perform whilst working from home. You are friendly, open minded and able to work with little supervision and take initiative. Essential skills and knowledge TypeScript/JavaScript Node.js Express.js Modern Angular MongoDB MySQL/MariaDB Mocha (or similar) HTML CSS AWS EC2 AWS Lambda AWS API Gateway AWS S3 AWS Cloudfront Beneficial skills and knowledge Supervisory / management skills Linux (basic admin, for example setting up Cronjobs) Sass (SCSS) Angular Universal Localization/Internationalization PHP Drupal 8/9 What we offer Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development. We want YOU to help mould the digital future of our 3 brands: Freightlink/ CustomsLink/ Reload. We are not Google (we don't have a slide or games consoles in the office) but we do offer: Flexible working with 40 hours per week Hybrid working - we are all different, so we are able to tailor a successful working week. (remote working option available too) 25 days annual leave Birthday day off Bonus scheme - we like to reward individual success (individually tailored up to £ 1500 p.a.). Life insurance - Death in Service (following successful probationary period). Employee Assistance Programme - because everyone needs little support now and then (financial, mental, and physical wellbeing). Free ferry ticket scheme (6 free Stena Line ferry crossings per year) - for that relaxing time off - travel and explore. Free annual flu vaccination - for those murky winter months Cycle to work scheme - should cycling be your thing Tech scheme discount - should you need new tech in your life A range of discounts and deals with our company perks scheme £ 2K training and personal development budget (must enhance your impact in the business) Support with professional qualifications - what do YOU want to learn whilst here? We want you to achieve your career goals. (must be applicable for the role you perform) Home office working arrangements - all equipment provided (laptop, monitor chair and even a desk if needed) - we need you to be comfortable and healthy so you can be happy and productive. Smart casual dress code - no suits in sight Social events - we do all we can to encourage a team spirit. So plenty of trips to the pub, summer BBQs, hiking trips etc Please submit a covering letter / email along with a copy of your CV to Freightlink Solutions Ltd is an equal opportunities employer. We are committed to equality of opportunity for all and welcome applications from all suitably qualified individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Nov 25, 2022
Full time
Software Architect / Developer Supervisor We are offering an exciting opportunity to be part of our success story and a fantastic employee centric business, which is part of the Stena Line portfolio. Established in 2003, Freightlink is Europe's largest online digital freight ferry booking platform. We deliver market leading technology and innovative software solutions which enable our customers to trade seamlessly on out over 1000+ ferry routes, in over 10 European languages. CustomsLink is a second business trading with Freightlink providing an online customs clearance solution with exemplary customer service focus at its core. Reload is our third product which brings together the services of Freightlink and CustomsLink, delivering an end-to-end freight forwarding solution. In the last 3 years business sales have doubled, and we have some exciting plans to accelerate this growth over the next 3 years. Our customer reviews speak volumes! We are a B2B business, but we like to think that we do things that a B2C company does. We call it B2B2C. There's no reason why ferry bookings and customs clearance services can't have the online experience you have when booking holidays or buying tech! About the role As our strategy unfolds, we are looking to significantly increase the size our of our development team. As part of this strategy, we are looking to recruit a Systems Software Architect / Developer Supervisor. This position will work closely with the Software developer Head of Team to: Ensure / agree / design / implement all new business architecture Help develop the existing team and recruit a new team of developers capable delivering the demands of the business. Develop and deliver a successful handover strategy from incumbent team of external developers. 1,2 and 3 ultimately will deliver an accelerated programme of software development. We have multiple projects throughout the business where we are adding new features to the existing product offering. We also have some exciting "green field" business opportunities which will require a new approach to deliver a SaaS. Finally, we are assessing several historic services to develop an upgrade / replace path to success. It's important that we create quality, scalable, distributable high performing software. Role responsibilities Work closely with the Software developer Head of Team to ensure the business makes the right software decisions and adopts the right processes, depending on the solution needed. This role combines technical leadership and hands on development. It is critical that all our software decisions are set up on the right path to success, which will ensure the team of software developers have a robust and managed agile process from scoping to designing /delivering sprints, testing, launch of products. This role will span all areas of the business, ensuring the team of developers develop the right products, at the right time for the business. To build on existing AWS products which enhance or develop new features. To ensure all our code works as designed, by helping build out our extensive test suite. To participate in peer code reviews - a great way to produce solid code and learn new things! Engage in internal tech talks and other training - got something interesting to teach us? Please share! About you Excellent communicator - You can clearly explain the mission, deadlines and expectations so we are all on the same track, aiming towards the same goal. Coaching the team - You need to be capable of identifying team development areas and supporting them with their development needs. Excel in organisation - You are very well organised because we will succeed only if we have clear objectives and milestones. You must think creatively - it is this role's responsibility to push the business, and demand more. You can take project requirements and deliver well thought out software with accompanying test suite. You have at least 4 years of experience working on similar projects, and you are able to demonstrate your ability to manage your own time and workload You can actively contribute and share ideas and find interesting solutions to challenging problems. You are not afraid to speak up and positively engage with the team and wider business. You are driven, self-motivated and comfortable starting, stopping and configuring throughout the day. You must have a good homeworking environment to ensure you can perform whilst working from home. You are friendly, open minded and able to work with little supervision and take initiative. Essential skills and knowledge TypeScript/JavaScript Node.js Express.js Modern Angular MongoDB MySQL/MariaDB Mocha (or similar) HTML CSS AWS EC2 AWS Lambda AWS API Gateway AWS S3 AWS Cloudfront Beneficial skills and knowledge Supervisory / management skills Linux (basic admin, for example setting up Cronjobs) Sass (SCSS) Angular Universal Localization/Internationalization PHP Drupal 8/9 What we offer Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development. We want YOU to help mould the digital future of our 3 brands: Freightlink/ CustomsLink/ Reload. We are not Google (we don't have a slide or games consoles in the office) but we do offer: Flexible working with 40 hours per week Hybrid working - we are all different, so we are able to tailor a successful working week. (remote working option available too) 25 days annual leave Birthday day off Bonus scheme - we like to reward individual success (individually tailored up to £ 1500 p.a.). Life insurance - Death in Service (following successful probationary period). Employee Assistance Programme - because everyone needs little support now and then (financial, mental, and physical wellbeing). Free ferry ticket scheme (6 free Stena Line ferry crossings per year) - for that relaxing time off - travel and explore. Free annual flu vaccination - for those murky winter months Cycle to work scheme - should cycling be your thing Tech scheme discount - should you need new tech in your life A range of discounts and deals with our company perks scheme £ 2K training and personal development budget (must enhance your impact in the business) Support with professional qualifications - what do YOU want to learn whilst here? We want you to achieve your career goals. (must be applicable for the role you perform) Home office working arrangements - all equipment provided (laptop, monitor chair and even a desk if needed) - we need you to be comfortable and healthy so you can be happy and productive. Smart casual dress code - no suits in sight Social events - we do all we can to encourage a team spirit. So plenty of trips to the pub, summer BBQs, hiking trips etc Please submit a covering letter / email along with a copy of your CV to Freightlink Solutions Ltd is an equal opportunities employer. We are committed to equality of opportunity for all and welcome applications from all suitably qualified individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
East London NHS Foundation Trust
Tower Hamlets, London
Please switch to a desktop device before starting your application. Please note, you must be a registerered member of an appropriate professional body to apply (NMC, HCPC etc). The NHS is delivering the Covid-19 vaccine, and the NHS in London is working hard to ensure we can offer this to all, at every stage, this is the biggest immunisation programme of our time. Think you could assist us in delivering the Covid-19 vaccine? Now is your chance to be part of history for the residents of North East London. We are seeking registered healthcare professionals with clinical supervisory experience to be at the forefront of the local fight against coronavirus - you could be part of it! You will be working across our sites within the North East London area and as a Bank Worker you can choose your shifts and your sites through our rostering system, giving you flexibility. As a COVID-19 Clinical Supervisor you be responsible for overseeing a team of Immunisers. You will responsible for: • Supervising clinical assessments of patients prior to vaccination • Supporting the reviews of complex medical histories, any potential adverse reactions and offering specialist advice as needed. • Ensuring the vaccination station, from set up to running the station, complies with relevant procedures • Clinical supervision of safe immunisations • Supervision of drawing up and preparation of the vaccine before administration and ensuring that each vaccine activity is recorded. • Delivery of the safe immunisation service and assisting any agreed changes needed within the setting and service areas. • Ensuring the best possible clinical outcomes by using up-to-date skills and adhering to policies and procedures. You will be fully briefed and given training will be provided on Covid-19 vaccines. Hourly rate of pay starts at £17.48 per hour (exlcuding WTD and Outler London HCAS) Vaccination The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. In order to comply with our duty of care, we require our staff to have the COVID vaccine and we will ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies. What Next? If you like the sound of ELFT, don't waste a moment. We sometimes close adverts early if there is a high response, so apply now! As part of our recruitment process we may be required to share information you provide on the application form with NHS Protect and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.
Dec 08, 2021
Full time
Please switch to a desktop device before starting your application. Please note, you must be a registerered member of an appropriate professional body to apply (NMC, HCPC etc). The NHS is delivering the Covid-19 vaccine, and the NHS in London is working hard to ensure we can offer this to all, at every stage, this is the biggest immunisation programme of our time. Think you could assist us in delivering the Covid-19 vaccine? Now is your chance to be part of history for the residents of North East London. We are seeking registered healthcare professionals with clinical supervisory experience to be at the forefront of the local fight against coronavirus - you could be part of it! You will be working across our sites within the North East London area and as a Bank Worker you can choose your shifts and your sites through our rostering system, giving you flexibility. As a COVID-19 Clinical Supervisor you be responsible for overseeing a team of Immunisers. You will responsible for: • Supervising clinical assessments of patients prior to vaccination • Supporting the reviews of complex medical histories, any potential adverse reactions and offering specialist advice as needed. • Ensuring the vaccination station, from set up to running the station, complies with relevant procedures • Clinical supervision of safe immunisations • Supervision of drawing up and preparation of the vaccine before administration and ensuring that each vaccine activity is recorded. • Delivery of the safe immunisation service and assisting any agreed changes needed within the setting and service areas. • Ensuring the best possible clinical outcomes by using up-to-date skills and adhering to policies and procedures. You will be fully briefed and given training will be provided on Covid-19 vaccines. Hourly rate of pay starts at £17.48 per hour (exlcuding WTD and Outler London HCAS) Vaccination The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. In order to comply with our duty of care, we require our staff to have the COVID vaccine and we will ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies. What Next? If you like the sound of ELFT, don't waste a moment. We sometimes close adverts early if there is a high response, so apply now! As part of our recruitment process we may be required to share information you provide on the application form with NHS Protect and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.
Based between Didcot and Abingdon we here at EMCOR are looking for a Facilities Assistant to ensure the smooth running of a large site providing services within the Stores department and dealing with all aspects of the safe running of the site. Job Purpose: To provide professional and effective service which encompasses stores, handyman and porterage duties within the site operational teams ensuring its efficient and smooth operation. Principal Accountabilities: The monitoring of the security systems and general administration. Carry out administrative duties for facilities which include collating waste figures, processing payments to sub contractors and formulating minutes of meetings between contractors. Management of day to day inventory and stock control Control all stock from goods inwards to despatch Maintain and control stock levels To source material and tooling for all related technical jobs Processing orders and delivery of spare parts, components and lab equipment Distribution of parts to technicians To load and unload deliveries Source, develop and maintain relationship with suppliers and subcontractors Adherence to all EFS and client processes for laboratory conditions Contribution to the smooth running of the laboratories by carrying out a range of non project procedures Improved and favourable perception of EFS as a business partner Ensure maximum stock levels at all times Reduced down time due to lack of available stock Painting as directed the interior and exterior of areas. Repairing any damage to walls and filling in small cracks/holes. Repairing damage to wallpaper. Carrying out any ad-hoc maintenance requests. To ensure that clients are subjected to minimum disruptions whist work is carried out. As required assess porterage jobs and complete relevant H&S risk assessments, ensuring all staff undertaking the task are appropriately briefed and aware of their responsibilities Sorting, delivery and collection of post across site as directed by the Site Manager. Moving of office furniture and equipment, ensuring compliance with manual handling, risk assessments and method statements Moving of stores and equipment, ensuring compliance with manual handling, risk assessments, method statements and client specific access permits and equipment move and store procedures Reconfiguring meeting and conference room furniture and equipment as directed. Carrying out and completion of porterage help desk tasks as requested To carry out PPM and reactive tasks as instructed Carry out minor mechanical works and handyman tasks Provide assistance to third parties as and when required Act upon reasonable requests and instructions from Site Supervisor, Contracts Manager and Client Assistance on other sites can be expected To work reasonable overtime as and when required Person Specification Qualifications and Experience: Previous stores experience is ideal Full driving license Technical expertise, qualifications in a craft skill or engineering discipline would be an important pre-requisite of the role Knowledge of key operational procedures, e.g. timesheets, planned maintenance systems, Quality, Health & Safety Previous experience in a front facing customer service skills Sound administrative experience Good telephone manner Good IT skills including Word, Excel, Power Point and an understanding of a SMMS (maintenance system) Well organised with the ability to prioritise workloads Other factors: Smart, presentable appearance Personable and approachable Flexible will work with other trades Good communication skills in both verbal and written formats Must be willing to undertake further training Benefits Not Specified
Dec 03, 2021
Full time
Based between Didcot and Abingdon we here at EMCOR are looking for a Facilities Assistant to ensure the smooth running of a large site providing services within the Stores department and dealing with all aspects of the safe running of the site. Job Purpose: To provide professional and effective service which encompasses stores, handyman and porterage duties within the site operational teams ensuring its efficient and smooth operation. Principal Accountabilities: The monitoring of the security systems and general administration. Carry out administrative duties for facilities which include collating waste figures, processing payments to sub contractors and formulating minutes of meetings between contractors. Management of day to day inventory and stock control Control all stock from goods inwards to despatch Maintain and control stock levels To source material and tooling for all related technical jobs Processing orders and delivery of spare parts, components and lab equipment Distribution of parts to technicians To load and unload deliveries Source, develop and maintain relationship with suppliers and subcontractors Adherence to all EFS and client processes for laboratory conditions Contribution to the smooth running of the laboratories by carrying out a range of non project procedures Improved and favourable perception of EFS as a business partner Ensure maximum stock levels at all times Reduced down time due to lack of available stock Painting as directed the interior and exterior of areas. Repairing any damage to walls and filling in small cracks/holes. Repairing damage to wallpaper. Carrying out any ad-hoc maintenance requests. To ensure that clients are subjected to minimum disruptions whist work is carried out. As required assess porterage jobs and complete relevant H&S risk assessments, ensuring all staff undertaking the task are appropriately briefed and aware of their responsibilities Sorting, delivery and collection of post across site as directed by the Site Manager. Moving of office furniture and equipment, ensuring compliance with manual handling, risk assessments and method statements Moving of stores and equipment, ensuring compliance with manual handling, risk assessments, method statements and client specific access permits and equipment move and store procedures Reconfiguring meeting and conference room furniture and equipment as directed. Carrying out and completion of porterage help desk tasks as requested To carry out PPM and reactive tasks as instructed Carry out minor mechanical works and handyman tasks Provide assistance to third parties as and when required Act upon reasonable requests and instructions from Site Supervisor, Contracts Manager and Client Assistance on other sites can be expected To work reasonable overtime as and when required Person Specification Qualifications and Experience: Previous stores experience is ideal Full driving license Technical expertise, qualifications in a craft skill or engineering discipline would be an important pre-requisite of the role Knowledge of key operational procedures, e.g. timesheets, planned maintenance systems, Quality, Health & Safety Previous experience in a front facing customer service skills Sound administrative experience Good telephone manner Good IT skills including Word, Excel, Power Point and an understanding of a SMMS (maintenance system) Well organised with the ability to prioritise workloads Other factors: Smart, presentable appearance Personable and approachable Flexible will work with other trades Good communication skills in both verbal and written formats Must be willing to undertake further training Benefits Not Specified
