Overview We are looking for a Software Engineering Manager/s to drive forward the Defence sector within Electrical and Embedded Systems. This is an exciting opportunity to make a real difference to the client project that you lead. Further details on the roles can be found below: Software Engineering Management (SWEM) includes the establishment and execution of the appropriate processes, practices and standards for the software development to be undertaken. This includes the selection of appropriate methodologies, lifecycles and tools. It also includes the identification, organisation and management of resources (human and technical) required to undertake the development. Software Work Package Management (SWPM) includes responsibility for the delivery of a defined scope of work to meet specific customer needs within committed cost, time and quality constraints agreed for the project/product. It includes the planning, monitoring and control of the work, identifying and managing risks throughout the work-package duration. Responsibilities Ensure relevant department/product/project management plans are kept up to date and the correct level of governance is executed for the products/projects Ensure development is performed in accordance with these plans Liaise with Project Customers as required Plan, coordinate and monitor the performance of the work, identify and manage risks during all the Work Package lifecycle until the closure Capture and monitor metrics appropriate to each stage of the project's/product's lifecycle, and enact plans to continuously improve the project/product development Review Engineering Forward Load with SWEM and Head of SW Delivery Contribute to bid activities regarding estimates, project scheduling and bid gate review inputs Proactive in expanding your professional knowledge; seeking opportunities both within and outside of Expleo to develop your professional knowledge in software, engineering and management Develop necessary skills and experience through training (on the job, classroom, e-learning), mentoring and feedback Encourage innovation of ideas as common practice encouraging new technology and techniques Provide support to less experienced members of the team, ensuring they are performing to the correct procedures and are not struggling in their work Lead by example to create a high performing culture and coaching environment. Qualifications Degree in an applicale Engineering Discipline Essential skills Knowledge and proven application of engineering project delivery and processes across the full project lifecycle with cognisance of commercial impacts Knowledge and experience of agile methodologies and practices Good understanding of current trends in software engineering development techniques and technologies Experience Experience in a SW Delivery role that includes the management of deliveries from multiple integrated SW Development and Integration, Verification, Validation and Qualification teams. Experience of managing multi million pound SW Work packages Experience of multi-site/multi country development within a complex stakeholder environment Experience of SW sub-contract management Experience in specific management toolsets - Atlassian Jira, Windchill PLM Experience of configuration control and change management Experience of requirements management, software design and development Experience of Integration and Verification activities Experience of risk management Experience of bid management and estimation techniques Experience in the use of industry standard software engineering toolset What do I need before I apply Some travel to client sites may be required. Therefore, flexibility to travel and work at other locations is desirable. Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
Jul 17, 2025
Full time
Overview We are looking for a Software Engineering Manager/s to drive forward the Defence sector within Electrical and Embedded Systems. This is an exciting opportunity to make a real difference to the client project that you lead. Further details on the roles can be found below: Software Engineering Management (SWEM) includes the establishment and execution of the appropriate processes, practices and standards for the software development to be undertaken. This includes the selection of appropriate methodologies, lifecycles and tools. It also includes the identification, organisation and management of resources (human and technical) required to undertake the development. Software Work Package Management (SWPM) includes responsibility for the delivery of a defined scope of work to meet specific customer needs within committed cost, time and quality constraints agreed for the project/product. It includes the planning, monitoring and control of the work, identifying and managing risks throughout the work-package duration. Responsibilities Ensure relevant department/product/project management plans are kept up to date and the correct level of governance is executed for the products/projects Ensure development is performed in accordance with these plans Liaise with Project Customers as required Plan, coordinate and monitor the performance of the work, identify and manage risks during all the Work Package lifecycle until the closure Capture and monitor metrics appropriate to each stage of the project's/product's lifecycle, and enact plans to continuously improve the project/product development Review Engineering Forward Load with SWEM and Head of SW Delivery Contribute to bid activities regarding estimates, project scheduling and bid gate review inputs Proactive in expanding your professional knowledge; seeking opportunities both within and outside of Expleo to develop your professional knowledge in software, engineering and management Develop necessary skills and experience through training (on the job, classroom, e-learning), mentoring and feedback Encourage innovation of ideas as common practice encouraging new technology and techniques Provide support to less experienced members of the team, ensuring they are performing to the correct procedures and are not struggling in their work Lead by example to create a high performing culture and coaching environment. Qualifications Degree in an applicale Engineering Discipline Essential skills Knowledge and proven application of engineering project delivery and processes across the full project lifecycle with cognisance of commercial impacts Knowledge and experience of agile methodologies and practices Good understanding of current trends in software engineering development techniques and technologies Experience Experience in a SW Delivery role that includes the management of deliveries from multiple integrated SW Development and Integration, Verification, Validation and Qualification teams. Experience of managing multi million pound SW Work packages Experience of multi-site/multi country development within a complex stakeholder environment Experience of SW sub-contract management Experience in specific management toolsets - Atlassian Jira, Windchill PLM Experience of configuration control and change management Experience of requirements management, software design and development Experience of Integration and Verification activities Experience of risk management Experience of bid management and estimation techniques Experience in the use of industry standard software engineering toolset What do I need before I apply Some travel to client sites may be required. Therefore, flexibility to travel and work at other locations is desirable. Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
Work Flexibility: Onsite Job title: Manager Logistics Operations Percent of travel: 10% Location: Newbury, UK Reports to: Sr.Mgr, Logistics Operations Job Mission / Purpose: The Manager of Logistics Operations is responsible for the site warehouse and kitting operation within the warehouse of their responsibility. This role manages a mid size team or teams within one site with a focus on tactical execution to prescribed high level strategy but requires a more experienced proven leader who can also develop strategy to meet service, personnel, cost targets set forth. The main objectives are to provide clear leadership and strategic direction to the local team, create a reputation of excellence and ensure a "Best in Class" organization is created and maintained through implementing solutions to further develop, drive and improve customer satisfaction / experience, manage and reduce costs, enhance and develop processes, and support the creation and optimization of an end-to-end supply chain. This role will promote teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers' contractual agreements. What You'll Do: Setting Direction: Set the direction for the warehouse, kitting, and distribution team within scope of responsibility to ensure organizational readiness and alignment with customer needs and delivery capability for the required service levels. Ensure strategic planning of the prescribed LRD warehousing, kitting, and distribution team within area of responsibility align with the overall vision of the Europe Logistics Operations and Stryker mission and company-wide objectives and initiatives. Partner in the development, modification and improvement of the overall Stryker distribution network, the Europe physical footprint, procedures, policies, processes and the development of new services to increase external and internal customer satisfaction and lower overall costs. This in close collaboration / cooperation with other (relevant) functions. Partner in the development and continued management of current and future 3PL activities to drive improved service at reduced cost while meeting stryker's requirements for quality and sustainability compliance. Ensure local warehouse and kitting operational activities within area of responsibility are in line with the applicable Medical Device Directives, applicable ISO standards, Sarbanes-Oxley, FCPA, Trade Compliance, VAT, Health & Safety, and any other local & international laws, rules & regulations. Enforces programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and adherence to all European, national and local statutes. Ensure compliance with global, European and local regulations regarding health & safety, regulatory and hazardous materials, as well as internal policies and procedures. Drives a culture of continuous improvement, accountability and performance throughout the organization of responsibility. Identifies logistics needs to support growth of the business while developing and implementing new logistics models. Partners with EPLO Finance to develop budgets and metrics that promote continued cost reduction. Identifies best practices and trends in the marketplace, leading to the implementation of innovative ideas that drive progress and continuous improvement. Promotes compliance with Stryker values and ethics. Routinely evaluate Voice of Customer to ensure distribution processes meet internal and external Customer needs. Building Organizational Capability: Influences the development of systems and procedures for operating and managing physical facilities, human capital, equipment, and products in a compliant and profitable manner. Full collaboration with the Europe and EEMEA divisions, and all other divisions sourcing from warehouse of responsibility, to pursue the highest level of service. Provide required support and input in Mergers & Acquisition and business integration projects if needed. Developing Talent: Build and develop a strong and stable warehouse and kitting team with team members who have capability to further grow and develop. Pursue engaged and committed teams. Strategic oversight for implementing effective performance evaluations and for recommending the appropriate talent development strategy. Ensure all activities related to employee engagement, talent reviews and periodic employee reviews are conducted across area of responsibility. Promote and support a culture of engagement and continuous improvement that results in increased performance, cost savings, safety, quality and productivity improvements. Responsible for building leadership competencies with direct reports and team leaders to ensure that they are engaging employees to exceed their targets in safety, quality, service and cost. Coach, develop and mentor Europe Logistics Operations staff (direct and indirect) within region of responsibility to ensure ongoing career development, growth and continuous improvement. Delivering Results: Oversee the physical handling, storage, transportation and inventory control of all products transacted through the LRD within responsibility are in line with the divisional, corporate operational and strategic objectives while delivering on the required customer service levels and operating in the most efficient and cost-effective manner. Ensure "Right Product, in the Right Quantity, with the Right Quality, at the Right Place, at the Right Time". Maintain appropriate and agreed upon KPI's to measure the performance and enable improvement programs. Manage a system of controls to ensure that quality, service levels, freight and operational performance goals are met within prescribed cost parameters and meet or exceed divisional and customer needs. Monitor operational KPI's to proactively identify possible bottlenecks or disruptions that can jeopardize the flow of goods. Support reporting and periodic highlights on all key metrics related to service levels, total costs, freight costs, trade compliance etc. to all relevant stakeholders within region of responsibility Support of divisional and customer requirements and standards. Inspiring Others: Interact with and leverage opportunities to demonstrate Logistics Solutions' value proposition with the Stryker divisions, customers and other key groups and constituents within region of responsibility What You'll Need: Essential: A minimum of a Bachelor's / graduate degree in Business Administration, Materials Management, Life Sciences, Engineering or equivalent is required. Desired: A post-graduate qualification in Warehousing, Logistics or Operations would be strongly preferred APICS certification is highly preferred. Formal training in (and experience with) Lean, Process Excellence, Six Sigma tools, etc. is preferred. Experience Proven track record in operations leadership within a multinational organization including: Essential: 5+ years of experience in Supply Chain management, Logistics, Operations or related fields are required. 5+ years of experience in multi-shift, automated and labor-intensive distribution, logistics, manufacturing and/or supply chain operations. 4+ years' experience in a people management role with proven organizational development and planning expertise necessary to lead teams thru continual changes while demonstrating high levels of engagement Must have strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization. High sense of customer service orientation. Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system. Well versed in Microsoft Office tools including Word, Excel, Access, Power Point, Visio or other flow charting software and/or Microsoft Project (or similar). Experience with International Standards (e.g. ISO / FDA). Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization. Fluency in English. Desirable Leading within a decentralized, matrix organization. Medical device standards and regulatory needs. Business Process Analysis. Experience in reverse logistics in Medical Device or Healthcare Markets. Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred). Fluency in a second (European) language is a plus. Competencies & Behaviors Sets Direction Provides clarity on expectations through exceptional communication skills (both verbal and written). Makes sounds decisions and selects effective approaches to solving issues. Demonstrates agility and desire to learn and adjust priorities. Builds Organizational Capability Demonstrated success in building, managing, motivating and developing strong logistics and operations teams. Proven ability to recruit, develop and engage high performing teams. Is innovative and supports new ideas. . click apply for full job details
Jul 17, 2025
Full time
Work Flexibility: Onsite Job title: Manager Logistics Operations Percent of travel: 10% Location: Newbury, UK Reports to: Sr.Mgr, Logistics Operations Job Mission / Purpose: The Manager of Logistics Operations is responsible for the site warehouse and kitting operation within the warehouse of their responsibility. This role manages a mid size team or teams within one site with a focus on tactical execution to prescribed high level strategy but requires a more experienced proven leader who can also develop strategy to meet service, personnel, cost targets set forth. The main objectives are to provide clear leadership and strategic direction to the local team, create a reputation of excellence and ensure a "Best in Class" organization is created and maintained through implementing solutions to further develop, drive and improve customer satisfaction / experience, manage and reduce costs, enhance and develop processes, and support the creation and optimization of an end-to-end supply chain. This role will promote teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers' contractual agreements. What You'll Do: Setting Direction: Set the direction for the warehouse, kitting, and distribution team within scope of responsibility to ensure organizational readiness and alignment with customer needs and delivery capability for the required service levels. Ensure strategic planning of the prescribed LRD warehousing, kitting, and distribution team within area of responsibility align with the overall vision of the Europe Logistics Operations and Stryker mission and company-wide objectives and initiatives. Partner in the development, modification and improvement of the overall Stryker distribution network, the Europe physical footprint, procedures, policies, processes and the development of new services to increase external and internal customer satisfaction and lower overall costs. This in close collaboration / cooperation with other (relevant) functions. Partner in the development and continued management of current and future 3PL activities to drive improved service at reduced cost while meeting stryker's requirements for quality and sustainability compliance. Ensure local warehouse and kitting operational activities within area of responsibility are in line with the applicable Medical Device Directives, applicable ISO standards, Sarbanes-Oxley, FCPA, Trade Compliance, VAT, Health & Safety, and any other local & international laws, rules & regulations. Enforces programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and adherence to all European, national and local statutes. Ensure compliance with global, European and local regulations regarding health & safety, regulatory and hazardous materials, as well as internal policies and procedures. Drives a culture of continuous improvement, accountability and performance throughout the organization of responsibility. Identifies logistics needs to support growth of the business while developing and implementing new logistics models. Partners with EPLO Finance to develop budgets and metrics that promote continued cost reduction. Identifies best practices and trends in the marketplace, leading to the implementation of innovative ideas that drive progress and continuous improvement. Promotes compliance with Stryker values and ethics. Routinely evaluate Voice of Customer to ensure distribution processes meet internal and external Customer needs. Building Organizational Capability: Influences the development of systems and procedures for operating and managing physical facilities, human capital, equipment, and products in a compliant and profitable manner. Full collaboration with the Europe and EEMEA divisions, and all other divisions sourcing from warehouse of responsibility, to pursue the highest level of service. Provide required support and input in Mergers & Acquisition and business integration projects if needed. Developing Talent: Build and develop a strong and stable warehouse and kitting team with team members who have capability to further grow and develop. Pursue engaged and committed teams. Strategic oversight for implementing effective performance evaluations and for recommending the appropriate talent development strategy. Ensure all activities related to employee engagement, talent reviews and periodic employee reviews are conducted across area of responsibility. Promote and support a culture of engagement and continuous improvement that results in increased performance, cost savings, safety, quality and productivity improvements. Responsible for building leadership competencies with direct reports and team leaders to ensure that they are engaging employees to exceed their targets in safety, quality, service and cost. Coach, develop and mentor Europe Logistics Operations staff (direct and indirect) within region of responsibility to ensure ongoing career development, growth and continuous improvement. Delivering Results: Oversee the physical handling, storage, transportation and inventory control of all products transacted through the LRD within responsibility are in line with the divisional, corporate operational and strategic objectives while delivering on the required customer service levels and operating in the most efficient and cost-effective manner. Ensure "Right Product, in the Right Quantity, with the Right Quality, at the Right Place, at the Right Time". Maintain appropriate and agreed upon KPI's to measure the performance and enable improvement programs. Manage a system of controls to ensure that quality, service levels, freight and operational performance goals are met within prescribed cost parameters and meet or exceed divisional and customer needs. Monitor operational KPI's to proactively identify possible bottlenecks or disruptions that can jeopardize the flow of goods. Support reporting and periodic highlights on all key metrics related to service levels, total costs, freight costs, trade compliance etc. to all relevant stakeholders within region of responsibility Support of divisional and customer requirements and standards. Inspiring Others: Interact with and leverage opportunities to demonstrate Logistics Solutions' value proposition with the Stryker divisions, customers and other key groups and constituents within region of responsibility What You'll Need: Essential: A minimum of a Bachelor's / graduate degree in Business Administration, Materials Management, Life Sciences, Engineering or equivalent is required. Desired: A post-graduate qualification in Warehousing, Logistics or Operations would be strongly preferred APICS certification is highly preferred. Formal training in (and experience with) Lean, Process Excellence, Six Sigma tools, etc. is preferred. Experience Proven track record in operations leadership within a multinational organization including: Essential: 5+ years of experience in Supply Chain management, Logistics, Operations or related fields are required. 5+ years of experience in multi-shift, automated and labor-intensive distribution, logistics, manufacturing and/or supply chain operations. 4+ years' experience in a people management role with proven organizational development and planning expertise necessary to lead teams thru continual changes while demonstrating high levels of engagement Must have strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization. High sense of customer service orientation. Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system. Well versed in Microsoft Office tools including Word, Excel, Access, Power Point, Visio or other flow charting software and/or Microsoft Project (or similar). Experience with International Standards (e.g. ISO / FDA). Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization. Fluency in English. Desirable Leading within a decentralized, matrix organization. Medical device standards and regulatory needs. Business Process Analysis. Experience in reverse logistics in Medical Device or Healthcare Markets. Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred). Fluency in a second (European) language is a plus. Competencies & Behaviors Sets Direction Provides clarity on expectations through exceptional communication skills (both verbal and written). Makes sounds decisions and selects effective approaches to solving issues. Demonstrates agility and desire to learn and adjust priorities. Builds Organizational Capability Demonstrated success in building, managing, motivating and developing strong logistics and operations teams. Proven ability to recruit, develop and engage high performing teams. Is innovative and supports new ideas. . click apply for full job details
ROLE TITLE: Global Assistant Market Insight Manager WORK LEVEL: 1C About the Growth & Marketing Office (GMO) The GMO are on a mission to reshape how we do marketing to build unmissably superior brands that are the source of Unilever's Growth Action Plan 2030. The GMO is divided into three key teams to enable our shifts - Integrated Brand Experiences, Growth Initiatives & Capabilities and Consumer Market Insights. We have evolved as an area and are now ready to build on last year's foundation, focusing on our new marketing model, Culture that Converts.We are laser-focused on our three marketing transformation priorities: Elevating the Brand Experience, Social First Demand Generation, and Market Making Innovation. The Role: This role is a unique role with a very wide range of business partners. Our primary partners are the Global Performance Management team, Business Group and Business Unit CMI teams, and the D&A team based in India and UK. There are 2 key purposes of the Global Market Insight team: The first is to provide one version of the truth. Our key focus is to ensure that we have the right data and insight available to run the business and report on our competitive performance. This includes the responsibility for our global market share databases and our key global metrics covering topics such as Premiumisation, Distribution, Brand Power, Penetration, Category Growth and Channel performance. To do this we partner very closely with the D&A team to ensure our systems and data are accurate, that they are refreshed in full and on time, so that users are able to have their fingers on the pulse when it comes to data. The second is to provide cross BG Insights to drive business performance and growth. Our role is to look for the insights that span across the business groups. This ranges from drivers of Unilever business performance, to understanding key topics such as drivers of category growth or spotting cross country and cross category trends in consumer purchasing. Key Responsibilities: The successful candidate will play a key role in supporting the team to : Ensure that we have one version of the truth to manage business performance. Including Market Shares, Distribution, Penetration, Brand Health Tracking, Channel Performance etc Manage ad-hoc data and insight requests Democratise data - work with D&A to build new, or refresh Dashboards and make new metrics available as required Understand key drivers of Unilever business performance Work with D&A to drive governance on data quality and bring new tools and capabilities to the business Drive Best Practice in Global agency relationships Identify cross BG and cross country insights to drive growth Key Interfaces : BG and BU CMI Teams D&A team Nielsen and Kantar Agency Partners Global Performance Management Team Global Strategy Team GMO Team Investor Relations Team All About You : You have a real passion for Market Insight and have leading edge knowledge of Retail data, Consumer Panel data and Brand Health Tracking. You understand or can quickly learn how our Global systems ( eg. GMI) work You will have prior experience of working in a market insight role. You have experience of working with and analysing multiple data sets to drive insights You have high attention to detail and can spot trends, opportunities and data patterns quickly. You are never happy with the Status Quo are always looking for ways to make things better. You have a strong drive to turn discussion into action. You work well under pressure with tight deadlines You are collaborative and enjoy working with a wide range of business partners. You are curious and are always looking for the 'next big insight'. Behaviours: Stay 3 steps ahead: You are bold and creative in your thinking to make breakthroughs in performance. Anticipating and staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market. Deliver with Excellence: The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions Focus on what counts: We prioritize what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded. Key Skills Required: Proven experience in market insight. This could be agency side or Client side. You have a good knowledge of continuous data sources, including consumer panel, retail audit. Knowledge of brand health data would be an advantage. Ability to work under pressure and to tight deadlines Strong ability to deliver on-time, in full to high standard. Strong networking ability and strong cross - functional team working. You are a strong team player and enjoy working as part of physical and virtual teams. Rigorous and with great attention to detail Highly numerate and adept at working with data. About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever Unileveropens in a new window . Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Jul 17, 2025
Full time
ROLE TITLE: Global Assistant Market Insight Manager WORK LEVEL: 1C About the Growth & Marketing Office (GMO) The GMO are on a mission to reshape how we do marketing to build unmissably superior brands that are the source of Unilever's Growth Action Plan 2030. The GMO is divided into three key teams to enable our shifts - Integrated Brand Experiences, Growth Initiatives & Capabilities and Consumer Market Insights. We have evolved as an area and are now ready to build on last year's foundation, focusing on our new marketing model, Culture that Converts.We are laser-focused on our three marketing transformation priorities: Elevating the Brand Experience, Social First Demand Generation, and Market Making Innovation. The Role: This role is a unique role with a very wide range of business partners. Our primary partners are the Global Performance Management team, Business Group and Business Unit CMI teams, and the D&A team based in India and UK. There are 2 key purposes of the Global Market Insight team: The first is to provide one version of the truth. Our key focus is to ensure that we have the right data and insight available to run the business and report on our competitive performance. This includes the responsibility for our global market share databases and our key global metrics covering topics such as Premiumisation, Distribution, Brand Power, Penetration, Category Growth and Channel performance. To do this we partner very closely with the D&A team to ensure our systems and data are accurate, that they are refreshed in full and on time, so that users are able to have their fingers on the pulse when it comes to data. The second is to provide cross BG Insights to drive business performance and growth. Our role is to look for the insights that span across the business groups. This ranges from drivers of Unilever business performance, to understanding key topics such as drivers of category growth or spotting cross country and cross category trends in consumer purchasing. Key Responsibilities: The successful candidate will play a key role in supporting the team to : Ensure that we have one version of the truth to manage business performance. Including Market Shares, Distribution, Penetration, Brand Health Tracking, Channel Performance etc Manage ad-hoc data and insight requests Democratise data - work with D&A to build new, or refresh Dashboards and make new metrics available as required Understand key drivers of Unilever business performance Work with D&A to drive governance on data quality and bring new tools and capabilities to the business Drive Best Practice in Global agency relationships Identify cross BG and cross country insights to drive growth Key Interfaces : BG and BU CMI Teams D&A team Nielsen and Kantar Agency Partners Global Performance Management Team Global Strategy Team GMO Team Investor Relations Team All About You : You have a real passion for Market Insight and have leading edge knowledge of Retail data, Consumer Panel data and Brand Health Tracking. You understand or can quickly learn how our Global systems ( eg. GMI) work You will have prior experience of working in a market insight role. You have experience of working with and analysing multiple data sets to drive insights You have high attention to detail and can spot trends, opportunities and data patterns quickly. You are never happy with the Status Quo are always looking for ways to make things better. You have a strong drive to turn discussion into action. You work well under pressure with tight deadlines You are collaborative and enjoy working with a wide range of business partners. You are curious and are always looking for the 'next big insight'. Behaviours: Stay 3 steps ahead: You are bold and creative in your thinking to make breakthroughs in performance. Anticipating and staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market. Deliver with Excellence: The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions Focus on what counts: We prioritize what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded. Key Skills Required: Proven experience in market insight. This could be agency side or Client side. You have a good knowledge of continuous data sources, including consumer panel, retail audit. Knowledge of brand health data would be an advantage. Ability to work under pressure and to tight deadlines Strong ability to deliver on-time, in full to high standard. Strong networking ability and strong cross - functional team working. You are a strong team player and enjoy working as part of physical and virtual teams. Rigorous and with great attention to detail Highly numerate and adept at working with data. About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever Unileveropens in a new window . Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Employee Relations Consultant - EMEA, North Region (Hybrid) Location: London, United Kingdom Alternate Location All European Countries Area of Interest Human Resources Job Type Professional None Job Id We are seeking an experienced Human Resources (HR) professional with a strong Employee Relations (ER) investigations background to join a dynamic team in a fast-paced environment. The Global ER team is part of Cisco's People & Communities (P&C) organization and is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on multi-layered highly complex employment matters. The successful candidate will initially be responsible for managing employee relations matters in the North Region (including Belgium, Denmark, Finland, Netherlands, Norway & Sweden) of EMEA. The role will report into the Employee Relations function in EMEA. The Employee Relations Consultant will: Conduct ER investigations and recommend appropriate actions consistent with Cisco's policies and practices. Maintain comprehensive case records and document investigation findings. Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively. Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation. Advise on disciplinary action recommendations for matters handled by other groups. Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation. Coach and counsel management and employees daily on a variety of complex ER case matters. Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and other cross-functional team members and partners. Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes. Participate in the improvement, design and education delivery of global programs managed within the team. Uphold and integrate Cisco's Guiding Principles in all actions, decisions and interactions. Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations. Minimum Qualifications: A bachelor's degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field. 6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience. 2+ years' experience working in multi-national company. Solid knowledge of employment and labour laws, compliance requirements and cultural practices across our Northern European countries Advanced proficiency in English (oral and written). Other languages are advantageous but not essential. Technically proficient in Microsoft tools including Word, Excel, PowerPoint Desired Skills: Demonstrated experience in collaborating and supporting strategic objectives Exercise solid judgment and ownership of the decision-making process Extensive use of leadership and influence skills as well as objectivity Ability to work independently with confidence and low supervision Ideally, you have solid knowledge and direct experience of employment law in the North Region (including Belgium, Denmark, Finland, Netherlands, Norway & Sweden), however this is not essential, and experience of handling employment law matters in European countries is sufficient. You are highly pragmatic and can make decisions with limited information. Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption Excellent with multi-tasking and managing high case volume Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture. where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Sign up to receive notifications of similar jobs
Jul 17, 2025
Full time
Employee Relations Consultant - EMEA, North Region (Hybrid) Location: London, United Kingdom Alternate Location All European Countries Area of Interest Human Resources Job Type Professional None Job Id We are seeking an experienced Human Resources (HR) professional with a strong Employee Relations (ER) investigations background to join a dynamic team in a fast-paced environment. The Global ER team is part of Cisco's People & Communities (P&C) organization and is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on multi-layered highly complex employment matters. The successful candidate will initially be responsible for managing employee relations matters in the North Region (including Belgium, Denmark, Finland, Netherlands, Norway & Sweden) of EMEA. The role will report into the Employee Relations function in EMEA. The Employee Relations Consultant will: Conduct ER investigations and recommend appropriate actions consistent with Cisco's policies and practices. Maintain comprehensive case records and document investigation findings. Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively. Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation. Advise on disciplinary action recommendations for matters handled by other groups. Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation. Coach and counsel management and employees daily on a variety of complex ER case matters. Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and other cross-functional team members and partners. Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes. Participate in the improvement, design and education delivery of global programs managed within the team. Uphold and integrate Cisco's Guiding Principles in all actions, decisions and interactions. Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations. Minimum Qualifications: A bachelor's degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field. 6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience. 2+ years' experience working in multi-national company. Solid knowledge of employment and labour laws, compliance requirements and cultural practices across our Northern European countries Advanced proficiency in English (oral and written). Other languages are advantageous but not essential. Technically proficient in Microsoft tools including Word, Excel, PowerPoint Desired Skills: Demonstrated experience in collaborating and supporting strategic objectives Exercise solid judgment and ownership of the decision-making process Extensive use of leadership and influence skills as well as objectivity Ability to work independently with confidence and low supervision Ideally, you have solid knowledge and direct experience of employment law in the North Region (including Belgium, Denmark, Finland, Netherlands, Norway & Sweden), however this is not essential, and experience of handling employment law matters in European countries is sufficient. You are highly pragmatic and can make decisions with limited information. Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption Excellent with multi-tasking and managing high case volume Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture. where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Sign up to receive notifications of similar jobs
Would you like to manage a specific group of products in Forest & Grass Care, to maximize sales and profitability? Then join Kramp as Category Manager Forest & Grass Care You develop a category plan in line with company strategy, selecting assortment based on market trends and customer data, implementing tiered branding where needed to cover most customer needs and preferences, setting competitive prices, and proposing promotional activities. Data analysis is crucial in this role, as it informs product selection, pricing strategies, and promotional activities, ensuring the category's success. What is your role? You will report to the Head of Forest & Grass Care. You will work as tandem with the Category Buyer. Your specific tasks include: Category Management Manage a category plan in line with the organizations' purchasing/procurement and/or sales strategy ensuring realization of synergies, like cost savings and risk-reduction, and/or optimization of the category profit, while reporting to senior colleagues. Product Lifecycle Management Take responsibility for all aspects of a life cycle of a group of products, including long- and short-term development and marketing. Stay abreast of trends in the marketplace to ensure the products' competitive position. Industry Awareness and External Network Execute market research to identify innovative industry trends, disrupters, and new market spaces for emerging or new market opportunities. Business Planning Contribute to the development of annual business plans; input to the development of business cases for key activities/projects and with estimating the financial and human resources required to deliver performance targets. Data-Driven Decision Support Coordinate the analysis of moderately complex data, ensuring the insights are utilized to support informed decision-making of considerable impact. Business Case Develop straightforward business cases or lead feasibility and assessment work for proposed and current projects to support the development and continuous review of business cases. Commercial Management Manage commercial results of a medium- to large-sized business unit or product line by analyzing customer and market trends, monitoring financial results, adjusting plan as necessary, and optimizing use of resources. Stakeholder engagement Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Cost Reduction Contribute to reviewing costs, generate ideas for cost reduction, and contribute to the implementation of cost saving initiatives. External Partners - Compliance Management Monitor compliance of external partners within the organization's established systems to meet required standards and regulatory obligations. Who are you? For this job we have a couple of requirements. Professional Experience Bachelor's Degree or Equivalent Level of Work Experience At least 3 years of experience to deal with the majority of situations and to advise others Basic technical knowledge about how the machines are built is needed. Key Competencies for Success Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports. Manages Conflict Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues. Business Insights Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions. Strategic Entrepreneurial Mindset Sees ahead to future possibilities and translates them into breakthrough strategies. For example, articulates how own actions contribute to the organization's success and prioritizes actions that will help reach the goals. Sees important trends and starts discussion about how these may impact own work, the industry, or customers. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. What do we offer? We are an ambitious, fast-growing and financially sound organization. You can obviously expect: 25 vacation days and 12 ADV days (based on a fulltime NL contract) Flexible working policy in hours and location Travel- and working from home allowance Profit sharing bonus Great budget for training and courses Do you want to join us? In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and cover letter. Do you have a question about the process? Please do not hesitate to contact Monique Welling, Talent Acquisition Specialist, About us Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers' language, understand their challenges and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA. Working at Kramp means: you belong here! Being part of our open business community your work makes a difference! Have an impact on what matters you will develop and realize! Learn and realize your potential "We're a department of innovators and I can already see new projects appearing on the horizon"
Jul 17, 2025
Full time
Would you like to manage a specific group of products in Forest & Grass Care, to maximize sales and profitability? Then join Kramp as Category Manager Forest & Grass Care You develop a category plan in line with company strategy, selecting assortment based on market trends and customer data, implementing tiered branding where needed to cover most customer needs and preferences, setting competitive prices, and proposing promotional activities. Data analysis is crucial in this role, as it informs product selection, pricing strategies, and promotional activities, ensuring the category's success. What is your role? You will report to the Head of Forest & Grass Care. You will work as tandem with the Category Buyer. Your specific tasks include: Category Management Manage a category plan in line with the organizations' purchasing/procurement and/or sales strategy ensuring realization of synergies, like cost savings and risk-reduction, and/or optimization of the category profit, while reporting to senior colleagues. Product Lifecycle Management Take responsibility for all aspects of a life cycle of a group of products, including long- and short-term development and marketing. Stay abreast of trends in the marketplace to ensure the products' competitive position. Industry Awareness and External Network Execute market research to identify innovative industry trends, disrupters, and new market spaces for emerging or new market opportunities. Business Planning Contribute to the development of annual business plans; input to the development of business cases for key activities/projects and with estimating the financial and human resources required to deliver performance targets. Data-Driven Decision Support Coordinate the analysis of moderately complex data, ensuring the insights are utilized to support informed decision-making of considerable impact. Business Case Develop straightforward business cases or lead feasibility and assessment work for proposed and current projects to support the development and continuous review of business cases. Commercial Management Manage commercial results of a medium- to large-sized business unit or product line by analyzing customer and market trends, monitoring financial results, adjusting plan as necessary, and optimizing use of resources. Stakeholder engagement Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Cost Reduction Contribute to reviewing costs, generate ideas for cost reduction, and contribute to the implementation of cost saving initiatives. External Partners - Compliance Management Monitor compliance of external partners within the organization's established systems to meet required standards and regulatory obligations. Who are you? For this job we have a couple of requirements. Professional Experience Bachelor's Degree or Equivalent Level of Work Experience At least 3 years of experience to deal with the majority of situations and to advise others Basic technical knowledge about how the machines are built is needed. Key Competencies for Success Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports. Manages Conflict Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues. Business Insights Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions. Strategic Entrepreneurial Mindset Sees ahead to future possibilities and translates them into breakthrough strategies. For example, articulates how own actions contribute to the organization's success and prioritizes actions that will help reach the goals. Sees important trends and starts discussion about how these may impact own work, the industry, or customers. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. What do we offer? We are an ambitious, fast-growing and financially sound organization. You can obviously expect: 25 vacation days and 12 ADV days (based on a fulltime NL contract) Flexible working policy in hours and location Travel- and working from home allowance Profit sharing bonus Great budget for training and courses Do you want to join us? In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and cover letter. Do you have a question about the process? Please do not hesitate to contact Monique Welling, Talent Acquisition Specialist, About us Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers' language, understand their challenges and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA. Working at Kramp means: you belong here! Being part of our open business community your work makes a difference! Have an impact on what matters you will develop and realize! Learn and realize your potential "We're a department of innovators and I can already see new projects appearing on the horizon"
Strategy Senior Manager - Banking & Capital Markets Accenture London, United Kingdom Apply now Posted 11 days ago Permanent Competitive Strategy Senior Manager - Banking & Capital Markets Accenture London, United Kingdom Apply now Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. In joining Accenture Strategy, you will drive the CEO agenda on issues related to digital disruption, competitive agility, global operating models, and workforce of the future to identify new sources of value. You will challenge the status quo and develop innovative strategies that harness your full understanding of how technology will impact industry and business models, and you will use data, analytics and human-centric design to co-create technology-enabled, disruptive strategies that win competitive advantage, unlock value and drive profitable growth for clients. No-one brings all of that together at the scale and with the degree of integration as we can. Serving 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500, we're different to every other strategy firm on the market - which makes us an undeniably exciting place in which to forge a career. Technology will continue to be the disruptor in the strategy arena. Which makes Accenture the strategy firm of tomorrow. Accenture Strategy's UK Banking and Capital Markets business shapes the future for banks, asset & wealth managers and exchanges. The outlook for these sectors is certainly challenging with digital transformation, regulatory scrutiny, margin pressure and the burden of legacy operating models and technology. At the same time, stakeholders of all types expect new value to be delivered - value linked to sustainability and responsibility. A 'decade of action' lies ahead with the leaders accelerating towards a model which is purpose-driven, operationally innovative and value-generating. You can expect to be involved in a range of projects helping clients with Business and Operating Model change, Corporate Strategy, M&A, innovation, growth and much more. We are seeking motivated Senior Managers to help drive the growth of our practice. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will lead successful strategy engagements addressing our clients' business challenges, delivering lasting and distinctive outcomes and value in disciplines such as: Corporate and Business Strategy Helping our clients with "Go to market" strategy design, including portfolios and product offerings assessment, divestments decisions, offerings expansion, booking model design and implementation Operating Model Strategy and Transformation Helping our clients to establish new mindsets and structures that drive long term value aligned to their strategic direction Innovation and Growth Solving for profitability and enterprise value by helping our clients to reimagine value chains and offerings You will lead and manage multidisciplinary project teams to deliver tailored strategic solutions across various Banking and Capital Markets sectors, focusing on: Leveraging deep industry knowledge and market trends to shape client strategies, ensuring long-term business success Cultivating strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes Driving business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline Collaborating closely with internal teams across functions, fostering relationships that promote knowledge sharing and support for client delivery and growth Ensuring the delivery of high-quality, data-driven recommendations that exceed client expectations and drive measurable results. We are looking for experience in the following: c.10 years' relevant experience in the Banking and Capital Markets industry Bachelor's degree with a strong academic record. An advanced degree or MBA is a plus but not essential You will be able to demonstrate deep functional experience at a top tier or boutique consulting firm or through an 'in-house' consulting / business development role (e.g. Group Strategy, Group Corporate Development), with a particular focus on: Corporate and business strategy definition Business model assessment, design and implementation Operating model assessment, design and implementation Exceptional strategic thinking and problem solving skills with the use of recognised strategy frameworks and techniques You will have an excellent understanding of how Banking and Capital Markets clients operate including products, players, value chains, business models, operating models, industry trends and challenges and regulatory frameworks and will demonstrate: A Deep experience of research, quantitative analysis, structured problem solving and executive communication techniques Experience developing external thought leadership and relevant points of views across Banking and Capital Markets with strong knowledge of ecosystem trends, prevailing investment themes and client challenges, customer trends, new technologies, and implications of economic and political changes Proven experience of building relationships at all levels in an organization, especially with client Senior Executives. Acting as a trusted senior client advisor, showing identifiable personal and professional attributes to encourage and influence bold decision making and delivering sometimes difficult messages to senior clients with confidence and empathy Proven track record of leading cross-functional medium to large size teams, or multiple engagements, and consistently delivering on complex, high profile strategy engagements Strong evidence and experience of developing, coaching, mentoring and inspiring team members Strong track record in sales origination, including end-to-end identification, qualification and closure of opportunities. Experience in leading responses to RFPs and tender documents Strong track record in strategy and consulting engagement financial management, including resource and cost management, contract management and client negotiation Academic Requirements: Bachelor's Degree or equivalent Set yourself apart. You will bring: Innovative perspectives on the financial markets and wider Banking and Capital Markets landscape Comfort operating at the intersection of business and technology and experience working with relevant FinTech providers Ability to quickly build effective teams Experience with staff development and ability to mentor junior to mid-level practitioners Proven presentation skills and confidence to articulate complex problems and solutions to senior stakeholders Track record of sales origination and commercial management What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to mental wellbeing tools, discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice, pension contribution and options to access our Employee Share Purchase Plan. Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment . click apply for full job details
Jul 17, 2025
Full time
Strategy Senior Manager - Banking & Capital Markets Accenture London, United Kingdom Apply now Posted 11 days ago Permanent Competitive Strategy Senior Manager - Banking & Capital Markets Accenture London, United Kingdom Apply now Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. In joining Accenture Strategy, you will drive the CEO agenda on issues related to digital disruption, competitive agility, global operating models, and workforce of the future to identify new sources of value. You will challenge the status quo and develop innovative strategies that harness your full understanding of how technology will impact industry and business models, and you will use data, analytics and human-centric design to co-create technology-enabled, disruptive strategies that win competitive advantage, unlock value and drive profitable growth for clients. No-one brings all of that together at the scale and with the degree of integration as we can. Serving 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500, we're different to every other strategy firm on the market - which makes us an undeniably exciting place in which to forge a career. Technology will continue to be the disruptor in the strategy arena. Which makes Accenture the strategy firm of tomorrow. Accenture Strategy's UK Banking and Capital Markets business shapes the future for banks, asset & wealth managers and exchanges. The outlook for these sectors is certainly challenging with digital transformation, regulatory scrutiny, margin pressure and the burden of legacy operating models and technology. At the same time, stakeholders of all types expect new value to be delivered - value linked to sustainability and responsibility. A 'decade of action' lies ahead with the leaders accelerating towards a model which is purpose-driven, operationally innovative and value-generating. You can expect to be involved in a range of projects helping clients with Business and Operating Model change, Corporate Strategy, M&A, innovation, growth and much more. We are seeking motivated Senior Managers to help drive the growth of our practice. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will lead successful strategy engagements addressing our clients' business challenges, delivering lasting and distinctive outcomes and value in disciplines such as: Corporate and Business Strategy Helping our clients with "Go to market" strategy design, including portfolios and product offerings assessment, divestments decisions, offerings expansion, booking model design and implementation Operating Model Strategy and Transformation Helping our clients to establish new mindsets and structures that drive long term value aligned to their strategic direction Innovation and Growth Solving for profitability and enterprise value by helping our clients to reimagine value chains and offerings You will lead and manage multidisciplinary project teams to deliver tailored strategic solutions across various Banking and Capital Markets sectors, focusing on: Leveraging deep industry knowledge and market trends to shape client strategies, ensuring long-term business success Cultivating strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes Driving business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline Collaborating closely with internal teams across functions, fostering relationships that promote knowledge sharing and support for client delivery and growth Ensuring the delivery of high-quality, data-driven recommendations that exceed client expectations and drive measurable results. We are looking for experience in the following: c.10 years' relevant experience in the Banking and Capital Markets industry Bachelor's degree with a strong academic record. An advanced degree or MBA is a plus but not essential You will be able to demonstrate deep functional experience at a top tier or boutique consulting firm or through an 'in-house' consulting / business development role (e.g. Group Strategy, Group Corporate Development), with a particular focus on: Corporate and business strategy definition Business model assessment, design and implementation Operating model assessment, design and implementation Exceptional strategic thinking and problem solving skills with the use of recognised strategy frameworks and techniques You will have an excellent understanding of how Banking and Capital Markets clients operate including products, players, value chains, business models, operating models, industry trends and challenges and regulatory frameworks and will demonstrate: A Deep experience of research, quantitative analysis, structured problem solving and executive communication techniques Experience developing external thought leadership and relevant points of views across Banking and Capital Markets with strong knowledge of ecosystem trends, prevailing investment themes and client challenges, customer trends, new technologies, and implications of economic and political changes Proven experience of building relationships at all levels in an organization, especially with client Senior Executives. Acting as a trusted senior client advisor, showing identifiable personal and professional attributes to encourage and influence bold decision making and delivering sometimes difficult messages to senior clients with confidence and empathy Proven track record of leading cross-functional medium to large size teams, or multiple engagements, and consistently delivering on complex, high profile strategy engagements Strong evidence and experience of developing, coaching, mentoring and inspiring team members Strong track record in sales origination, including end-to-end identification, qualification and closure of opportunities. Experience in leading responses to RFPs and tender documents Strong track record in strategy and consulting engagement financial management, including resource and cost management, contract management and client negotiation Academic Requirements: Bachelor's Degree or equivalent Set yourself apart. You will bring: Innovative perspectives on the financial markets and wider Banking and Capital Markets landscape Comfort operating at the intersection of business and technology and experience working with relevant FinTech providers Ability to quickly build effective teams Experience with staff development and ability to mentor junior to mid-level practitioners Proven presentation skills and confidence to articulate complex problems and solutions to senior stakeholders Track record of sales origination and commercial management What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to mental wellbeing tools, discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice, pension contribution and options to access our Employee Share Purchase Plan. Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment . click apply for full job details
Support the Community Engagement program for AWS Infrastructure Data Center Community in Middle East and Africa. Collaborate with organizations and key stakeholders including nonprofits to understand their needs, build relationships and collaborate on impactful outcomes. Build strong, collaborative relationships with external stakeholders as a representative of AWS. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Communicate the impact of programs with all stakeholders. Represent AWS Infrastructure publicly in meetings with internal and external stakeholders. Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees' awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagements quantified and qualified impact on AWS Infrastructure, its employees, and the community. Communicate these stories internally and externally in partnership with PR and PP. Proven ability, willingness, and desire to: Write and speak effectively for audiences of varying sizes. Provide vision for the community engagement initiatives across the region, and manage these initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be physically, on-the-ground in locations within the region, roll up sleeves and get work done when required. Be responsible for developing tactics within the region to deliver locally. Key job responsibilities Key job responsibilities Be the main point of contact for the Community Engagement program for Amazon infrastructure business in Middle East and Africa Provide vision and strategy for the community engagement initiatives across the region. Manage the development of partnerships with local stakeholders and the planning and delivery of community programs and initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Manage community events and inspire Amazon employees to volunteer and engage through these events. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be prepared to roll up sleeves and get practical work done when required. Develop tactics within the region to deliver locally. Oversee budget and be responsible for expenditures within your span of control. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. BASIC QUALIFICATIONS - Bachelor's degree - Experience in CSR, Public Policy, Corporate Affairs or related domains - Experience working with constituent groups including non profit organizations and employees - Project Management skills - Must be a Saudi Arabia national PREFERRED QUALIFICATIONS - Experience working in the tech industry Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Support the Community Engagement program for AWS Infrastructure Data Center Community in Middle East and Africa. Collaborate with organizations and key stakeholders including nonprofits to understand their needs, build relationships and collaborate on impactful outcomes. Build strong, collaborative relationships with external stakeholders as a representative of AWS. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Communicate the impact of programs with all stakeholders. Represent AWS Infrastructure publicly in meetings with internal and external stakeholders. Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees' awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagements quantified and qualified impact on AWS Infrastructure, its employees, and the community. Communicate these stories internally and externally in partnership with PR and PP. Proven ability, willingness, and desire to: Write and speak effectively for audiences of varying sizes. Provide vision for the community engagement initiatives across the region, and manage these initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be physically, on-the-ground in locations within the region, roll up sleeves and get work done when required. Be responsible for developing tactics within the region to deliver locally. Key job responsibilities Key job responsibilities Be the main point of contact for the Community Engagement program for Amazon infrastructure business in Middle East and Africa Provide vision and strategy for the community engagement initiatives across the region. Manage the development of partnerships with local stakeholders and the planning and delivery of community programs and initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Manage community events and inspire Amazon employees to volunteer and engage through these events. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be prepared to roll up sleeves and get practical work done when required. Develop tactics within the region to deliver locally. Oversee budget and be responsible for expenditures within your span of control. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. BASIC QUALIFICATIONS - Bachelor's degree - Experience in CSR, Public Policy, Corporate Affairs or related domains - Experience working with constituent groups including non profit organizations and employees - Project Management skills - Must be a Saudi Arabia national PREFERRED QUALIFICATIONS - Experience working in the tech industry Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon Grocery (AGL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon's India delivery operations focus on On road delivery process to delight our customers. ROW Last Mile Product and SME (ROW LMPS) is seeking a Senior Program Manager for AGL last mile. This role will assist in business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the Routing deep dives, SME central mechanisms and performance management. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field. The ROW Last Mile Product and SME (ROW LMPS) is the bridge between tech and operations. We have significant knowledge and experience unique to Last Mile operations and technology. We bridge multiple disciplines such as operations, engineering and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AGL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AGL. We mainly develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business, we prioritize Safety, Productivity and Quality to delight our customers. Key job responsibilities • Support in design, build, and improve tools for product and process design • Provide leadership in operational excellence, product development and phase gate systems • Provide leadership for large-scale Tech solutions in India country • Work with complex processes, automation, and process design • Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership • Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners • Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems • Prioritize Routing and planning initiatives with LMDT and other tech global teams by strongly justifying business impact and achieve customer expectations. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 25, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 2 hours ago) Posted: June 30, 2025 (Updated about 19 hours ago) Posted: March 26, 2025 (Updated about 19 hours ago) Posted: June 23, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Amazon Grocery (AGL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon's India delivery operations focus on On road delivery process to delight our customers. ROW Last Mile Product and SME (ROW LMPS) is seeking a Senior Program Manager for AGL last mile. This role will assist in business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the Routing deep dives, SME central mechanisms and performance management. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field. The ROW Last Mile Product and SME (ROW LMPS) is the bridge between tech and operations. We have significant knowledge and experience unique to Last Mile operations and technology. We bridge multiple disciplines such as operations, engineering and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AGL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AGL. We mainly develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business, we prioritize Safety, Productivity and Quality to delight our customers. Key job responsibilities • Support in design, build, and improve tools for product and process design • Provide leadership in operational excellence, product development and phase gate systems • Provide leadership for large-scale Tech solutions in India country • Work with complex processes, automation, and process design • Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership • Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners • Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems • Prioritize Routing and planning initiatives with LMDT and other tech global teams by strongly justifying business impact and achieve customer expectations. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 25, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 2 hours ago) Posted: June 30, 2025 (Updated about 19 hours ago) Posted: March 26, 2025 (Updated about 19 hours ago) Posted: June 23, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job ID: Amazon Business EU Sarl - H95 Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Location: ES, Community of Madrid, Madrid Posted: June 17, 2025 (Updated 9 days ago) Posted: May 12, 2025 (Updated 7 days ago) Location: ES, Community of Madrid, Madrid Posted: October 22, 2024 (Updated 21 days ago) Posted: October 7, 2024 (Updated 5 months ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Job ID: Amazon Business EU Sarl - H95 Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Location: ES, Community of Madrid, Madrid Posted: June 17, 2025 (Updated 9 days ago) Posted: May 12, 2025 (Updated 7 days ago) Location: ES, Community of Madrid, Madrid Posted: October 22, 2024 (Updated 21 days ago) Posted: October 7, 2024 (Updated 5 months ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job ID: Amazon Business EU SARL (UK) - H91 Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Job ID: Amazon Business EU SARL (UK) - H91 Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it-their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces . We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role We're looking for a Senior Product Manager to join our Human Performance group. You'll be responsible for a product suite that supports sports scientists and coaches in capturing and analysing athlete monitoring data-whether from wearables, optical tracking, or other data sources-to mitigate injury risk, optimise athletic performance, and track the physical development of athletes. As a Senior Product Manager, you'll: Grow our human performance business. You'll work with a cross-functional team to create a coherent product strategy and vision, connecting it to the wider company strategy and effectively delivering against it. You'll "quarterback" a key investment, with the goal of building products that customers love and use daily. Advocate for the product. You'll develop a deep understanding of our customers and our business needs, building trusting relationships with customers and senior internal stakeholders. You'll also help practitioners tell a fully contextualised story by combining athlete monitoring data with Hudl's unique video and match analysis assets. Motivate your squad. This is critical-you'll determine what success looks like and work across multiple functions to turn your product vision to reality. Foster collaboration. While balancing cost, timeline and customer benefit, you'll also work with Marketing, Sales and Customer Support to develop go-to-market plans. We'd like to hire someone for this role who lives within commuting distance of our office in London. This role is primarily based in-office, with some flexibility for working remotely. Must-Haves Experience. You've spent more than four years in product management roles within agile software development environments. You can work largely autonomously, and you have a proven track record of delivering valuable customer-facing software. Dependable. You can be counted on to find the right information to make a decision, and you own them after they're made. Grit. You don't let setbacks get you down-instead, you come through and deliver for customers. A self-starter. You can balance your time between working with your squad, running discovery and defining strategy. You also know how to get the job done and can roll up your sleeves and get hands on when necessary. A communicator. You're comfortable presenting, writing strategic documents, and sharing your product roadmap with stakeholders. You can decompose complex problems to bring senior leaders along, gain buy-in for your ideas, and motivate others toward a common goal. Commercially-minded. You have good business sense and know how to balance user needs with business goals. Naturally curious. You never stop learning-you're eager for knowledge and new ideas because that improves the way you work. You love building prototypes, testing, learning and evolving. Data-driven. You have a passion for using data and insights to drive high quality decision-making, but also know when to take calculated leaps of faith. A proven people leader. You care deeply about your team and want to help them be successful. Collaborative. You're comfortable working with other teams, seek to understand the strengths of those around you, and have made each team you've worked on better. You relish tackling hard problems alongside your squad and building great relationships with teams. Nice-to-Haves Domain experience. If you've worked in the sports technology industry, or have experience in wearables, athlete tracking technologies, and the associated software, that's a plus. Sports science background. You have hands-on experience as a sports scientist and you bring deep industry context, along with a strong network of professional connections. Innovation. You've successfully brought "0 to 1" product initiatives to life, turning concepts into real, impactful solutions. Our Role Champion work-life harmony . We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas. Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work. Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees-but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. Compensation The base salary range for this role is displayed below-starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. Base Salary Range Inclusion at Hudl Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities . But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports . We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don't hesitate to apply-we'd love to hear from you. Interested in building your career at Hudl? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your preferred pronouns? Are you located within a commutable distance and able to work from our London office 2-3 times per week? Select Will you require Visa sponsorship to work in the UK now or in the future? Select What are your salary expectations? Please include a specific number or range. Have you agreed to any post-employment restrictions, such as non-competition or non-solicitation restrictions, with your current or any prior employer? Select If you have any, tell us about your background/experience in sports science? Can you briefly describe a time when you led a cross-functional product team in delivering a customer-facing software solution? Have you worked with products that integrate data from hardware (e.g. wearables or tracking devices) into a software platform? If so, please explain your role and the product's purpose. How do you typically build trust and alignment with senior stakeholders while also advocating for user needs? Have you ever worked in a fast-paced or ambiguous environment with multiple competing priorities? How did you decide what to focus on? What is your current notice period? If you heard about this role from a current Hudl employee, please indicate their name. Voluntary self-identification, gender and race We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010). This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won't be used as a part of the selection process . click apply for full job details
Jul 17, 2025
Full time
At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it-their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces . We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role We're looking for a Senior Product Manager to join our Human Performance group. You'll be responsible for a product suite that supports sports scientists and coaches in capturing and analysing athlete monitoring data-whether from wearables, optical tracking, or other data sources-to mitigate injury risk, optimise athletic performance, and track the physical development of athletes. As a Senior Product Manager, you'll: Grow our human performance business. You'll work with a cross-functional team to create a coherent product strategy and vision, connecting it to the wider company strategy and effectively delivering against it. You'll "quarterback" a key investment, with the goal of building products that customers love and use daily. Advocate for the product. You'll develop a deep understanding of our customers and our business needs, building trusting relationships with customers and senior internal stakeholders. You'll also help practitioners tell a fully contextualised story by combining athlete monitoring data with Hudl's unique video and match analysis assets. Motivate your squad. This is critical-you'll determine what success looks like and work across multiple functions to turn your product vision to reality. Foster collaboration. While balancing cost, timeline and customer benefit, you'll also work with Marketing, Sales and Customer Support to develop go-to-market plans. We'd like to hire someone for this role who lives within commuting distance of our office in London. This role is primarily based in-office, with some flexibility for working remotely. Must-Haves Experience. You've spent more than four years in product management roles within agile software development environments. You can work largely autonomously, and you have a proven track record of delivering valuable customer-facing software. Dependable. You can be counted on to find the right information to make a decision, and you own them after they're made. Grit. You don't let setbacks get you down-instead, you come through and deliver for customers. A self-starter. You can balance your time between working with your squad, running discovery and defining strategy. You also know how to get the job done and can roll up your sleeves and get hands on when necessary. A communicator. You're comfortable presenting, writing strategic documents, and sharing your product roadmap with stakeholders. You can decompose complex problems to bring senior leaders along, gain buy-in for your ideas, and motivate others toward a common goal. Commercially-minded. You have good business sense and know how to balance user needs with business goals. Naturally curious. You never stop learning-you're eager for knowledge and new ideas because that improves the way you work. You love building prototypes, testing, learning and evolving. Data-driven. You have a passion for using data and insights to drive high quality decision-making, but also know when to take calculated leaps of faith. A proven people leader. You care deeply about your team and want to help them be successful. Collaborative. You're comfortable working with other teams, seek to understand the strengths of those around you, and have made each team you've worked on better. You relish tackling hard problems alongside your squad and building great relationships with teams. Nice-to-Haves Domain experience. If you've worked in the sports technology industry, or have experience in wearables, athlete tracking technologies, and the associated software, that's a plus. Sports science background. You have hands-on experience as a sports scientist and you bring deep industry context, along with a strong network of professional connections. Innovation. You've successfully brought "0 to 1" product initiatives to life, turning concepts into real, impactful solutions. Our Role Champion work-life harmony . We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas. Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work. Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees-but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. Compensation The base salary range for this role is displayed below-starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. Base Salary Range Inclusion at Hudl Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities . But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports . We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don't hesitate to apply-we'd love to hear from you. Interested in building your career at Hudl? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your preferred pronouns? Are you located within a commutable distance and able to work from our London office 2-3 times per week? Select Will you require Visa sponsorship to work in the UK now or in the future? Select What are your salary expectations? Please include a specific number or range. Have you agreed to any post-employment restrictions, such as non-competition or non-solicitation restrictions, with your current or any prior employer? Select If you have any, tell us about your background/experience in sports science? Can you briefly describe a time when you led a cross-functional product team in delivering a customer-facing software solution? Have you worked with products that integrate data from hardware (e.g. wearables or tracking devices) into a software platform? If so, please explain your role and the product's purpose. How do you typically build trust and alignment with senior stakeholders while also advocating for user needs? Have you ever worked in a fast-paced or ambiguous environment with multiple competing priorities? How did you decide what to focus on? What is your current notice period? If you heard about this role from a current Hudl employee, please indicate their name. Voluntary self-identification, gender and race We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010). This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won't be used as a part of the selection process . click apply for full job details
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients,whom may be at their site or one of our CIC or IBM locations.Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday(in addition to public holidays),online shopping discounts, an Employee Assistance Program, a grouppersonal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities We're seeking an experienced Infrastructure engineer to join our team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components. Key Responsibilities: Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components. Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform. Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway). Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana. Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which involves a collaborative and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience with AI/ML workloads and infrastructure. Knowledge of cybersecurity best practices and threat mitigation. Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure). ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job ID 38743 City / Township / Village . click apply for full job details
Jul 17, 2025
Full time
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients,whom may be at their site or one of our CIC or IBM locations.Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday(in addition to public holidays),online shopping discounts, an Employee Assistance Program, a grouppersonal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities We're seeking an experienced Infrastructure engineer to join our team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components. Key Responsibilities: Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components. Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform. Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway). Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana. Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which involves a collaborative and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience with AI/ML workloads and infrastructure. Knowledge of cybersecurity best practices and threat mitigation. Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure). ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job ID 38743 City / Township / Village . click apply for full job details
Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its Amazon Shipping Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio. Key job responsibilities In this role, you will: • Define, design, launch and manage strategic products and programs which will become volume enablers for the Amazon Shipping program. • Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program. • Own specific cost lines in the P&L and work on reducing the cost. • Build mechanisms and initiatives to reduce revenue leakages • Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance of the new initiatives built, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. • Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry benchmarking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities. • Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions. This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role. About the team Amazon Shipping (SWA) is an entrepreneurial business which is growing at an incredible pace where we externalize Amazon transportation service to cater to Non-Amazon volumes of any sellers/shippers/marketplaces in India. We aim to scale to become a trusted, innovative and established parcel delivery service partner in India, built on Amazon's world-class logistics network, delivery experience and customer service. We partner with e-Commerce retailers of all sizes to simplify their operations, lower their cost, and unlock more sales. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated 37 minutes ago) Posted: May 19, 2025 (Updated 38 minutes ago) Posted: May 19, 2025 (Updated 39 minutes ago) Posted: May 19, 2025 (Updated about 1 hour ago) Posted: May 19, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its Amazon Shipping Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio. Key job responsibilities In this role, you will: • Define, design, launch and manage strategic products and programs which will become volume enablers for the Amazon Shipping program. • Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program. • Own specific cost lines in the P&L and work on reducing the cost. • Build mechanisms and initiatives to reduce revenue leakages • Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance of the new initiatives built, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. • Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry benchmarking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities. • Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions. This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role. About the team Amazon Shipping (SWA) is an entrepreneurial business which is growing at an incredible pace where we externalize Amazon transportation service to cater to Non-Amazon volumes of any sellers/shippers/marketplaces in India. We aim to scale to become a trusted, innovative and established parcel delivery service partner in India, built on Amazon's world-class logistics network, delivery experience and customer service. We partner with e-Commerce retailers of all sizes to simplify their operations, lower their cost, and unlock more sales. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated 37 minutes ago) Posted: May 19, 2025 (Updated 38 minutes ago) Posted: May 19, 2025 (Updated 39 minutes ago) Posted: May 19, 2025 (Updated about 1 hour ago) Posted: May 19, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon Grocery (AGL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon's India delivery operations focus on On road delivery process to delight our customers. ROW Last Mile Product and SME (ROW LMPS) is seeking a Senior Program Manager for AGL last mile. This role will assist in business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the Routing deep dives, SME central mechanisms and performance management. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field. The ROW Last Mile Product and SME (ROW LMPS) is the bridge between tech and operations. We have significant knowledge and experience unique to Last Mile operations and technology. We bridge multiple disciplines such as operations, engineering and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AGL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AGL. We mainly develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business, we prioritize Safety, Productivity and Quality to delight our customers. Key job responsibilities • Support in design, build, and improve tools for product and process design • Provide leadership in operational excellence, product development and phase gate systems • Provide leadership for large-scale Tech solutions in India country • Work with complex processes, automation, and process design • Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership • Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners • Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems • Prioritize Routing and planning initiatives with LMDT and other tech global teams by strongly justifying business impact and achieve customer expectations. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Amazon Grocery (AGL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon's India delivery operations focus on On road delivery process to delight our customers. ROW Last Mile Product and SME (ROW LMPS) is seeking a Senior Program Manager for AGL last mile. This role will assist in business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the Routing deep dives, SME central mechanisms and performance management. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field. The ROW Last Mile Product and SME (ROW LMPS) is the bridge between tech and operations. We have significant knowledge and experience unique to Last Mile operations and technology. We bridge multiple disciplines such as operations, engineering and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AGL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AGL. We mainly develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business, we prioritize Safety, Productivity and Quality to delight our customers. Key job responsibilities • Support in design, build, and improve tools for product and process design • Provide leadership in operational excellence, product development and phase gate systems • Provide leadership for large-scale Tech solutions in India country • Work with complex processes, automation, and process design • Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership • Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners • Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems • Prioritize Routing and planning initiatives with LMDT and other tech global teams by strongly justifying business impact and achieve customer expectations. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. Amazon is seeking a Sr. Program Manager within the Manager and Associate Experience space to work within Amazon Logistics (AMZL). Travel approximately 25% to covering WorldWide. This role can be based in: Paris, London, Luxembourg, Munich, or Madrid. Key job responsibilities Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system. Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work. Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes. Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system. Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards. Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance. Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system. Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact. Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness. Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system. About the team The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. BASIC QUALIFICATIONS - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management PREFERRED QUALIFICATIONS - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Treasury Passport Digital Platform Lead-London page is loaded Treasury Passport Digital Platform Lead-London Apply locations London, United Kingdom posted on Posted Yesterday job requisition id R144337 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Treasury Passport Digital Platform Lead is a member of the leadership team for Enterprise COO - Digital Solutions. The position is responsible for end-to-end management of the platform lifecycle and service delivery of the Treasury Passport platform. The role serves as single point of contact for all matters regarding the platform with partners and vendors. Responsibility for managing a team of platform/capability owners/managers and business analysts in execution of objectives. Responsible for executing the strategy of the product umbrella as outlined by the Lead Product Manager, Product Executive and Head of Product Management for the business unit. Responsible for Product Management Lifecycle activities such as defining the target client segment market and evaluating industry trends and uncovering opportunities. The specialist product manager will also perform launches and post launch assessments/ recommendations. Other major duties include: Own and articulate the digital platform vision, strategy and value proposition. Collaborate with Banking & Treasury Product Manager on industry and market research on product viability and competitive threats and understand how they may impact product strategies. Manage alignment of Banking & Treasury Business strategy " the what " to the solutions and development of the digital platform " the how". Ensure the platform delivers value: meeting business needs and stakeholder expectations. Direct the rollout of new journeys, services, and tools across global Treasury markets; manage change impacts and ensure operational readiness. Establish, manage and monitor metrics and key performance indicators against service level agreements and provide periodic reporting on status. Lead the Service Excellence Program and drive integrated measurement and monitoring for successful adoption. Assess investment needs for platform, review with Head of Digital Solutions, and follow request procedures as needed in capital and expense planning processes Influence decision makers and manage stakeholders in order to achieve platform objectives. Define platform roadmap, collaborate and prioritize execution with Technology within budget, and provide updates to stakeholders on delivery Serves as main product point of contact for Digital platform capabilities across client service team and consulting / sales teams. Communicates new features and their value proposition. Lead cross-functional agile teams to deliver ongoing enhancements, integration of new component tools and applications on platform, and integration with systems outside of Treasury Passport. Ensure cost efficient, stable and sustainable service operation and delivery of platform capabilities and enhancements through formal program governance Drive alignment of the Treasury Passport platform to enterprise productivity initiatives to deliver common capabilities across the enterprise to reduce duplicative capabilities, reduce development costs and expedite digital modernization. Work with Technology and Operations to ensure urgent resolution of platform service disruptions and communication of updates and impact to stakeholders Leads, motivates and cultivates team to manage platform to ensure reliability, performance, quality and robustness of team. Embed new ways of working through coaching, training, and digital enablement programs. Manage dependencies, risks, and stakeholder expectations during change execution and transition to business-as-usual. Make staffing decisions, manage team expenses and performance review process Knowledge: Extensive knowledge of product lifecycle management from concept to post launch refined. Experienced knowledge of Agile / Scrum. Strong understanding or knowledge of banking product (transaction banking and treasury management) capabilities and experience delivering complex digital platforms at scale in regulated environment. Understanding of Platform Lifecycle Management and Platform architecture Reasonable understanding of business architecture development and underlying technical solutions. Excellent oral and written communication skills are required. Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management-ready materials Proven business leadership skills, with track record of building products and /or understanding of the core concepts of product management required. Ability to understand and help grow the strategic business vision. Proven track record of managing, leading, coaching and developing a team Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance Leadership and organizational skills are required to manage resources needed and to assess and develop the skills of staff. Experience: A college or university degree and/or relevant proven work experience in business, engineering or technology is required. Related Industry certification/qualification is advantageous Must have direct experience in one or more areas of banking, digital product delivery, platform/product management, and/or technology Must have expertise in banking across treasury management and transaction banking including global payments. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. About Us Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we've been named one of the world's most admired companies. Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1- (North America), - (Asia Pacific), (India), (0) (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. Equal Employment Opportunity Statements APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources' decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation . click apply for full job details
Jul 17, 2025
Full time
Treasury Passport Digital Platform Lead-London page is loaded Treasury Passport Digital Platform Lead-London Apply locations London, United Kingdom posted on Posted Yesterday job requisition id R144337 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Treasury Passport Digital Platform Lead is a member of the leadership team for Enterprise COO - Digital Solutions. The position is responsible for end-to-end management of the platform lifecycle and service delivery of the Treasury Passport platform. The role serves as single point of contact for all matters regarding the platform with partners and vendors. Responsibility for managing a team of platform/capability owners/managers and business analysts in execution of objectives. Responsible for executing the strategy of the product umbrella as outlined by the Lead Product Manager, Product Executive and Head of Product Management for the business unit. Responsible for Product Management Lifecycle activities such as defining the target client segment market and evaluating industry trends and uncovering opportunities. The specialist product manager will also perform launches and post launch assessments/ recommendations. Other major duties include: Own and articulate the digital platform vision, strategy and value proposition. Collaborate with Banking & Treasury Product Manager on industry and market research on product viability and competitive threats and understand how they may impact product strategies. Manage alignment of Banking & Treasury Business strategy " the what " to the solutions and development of the digital platform " the how". Ensure the platform delivers value: meeting business needs and stakeholder expectations. Direct the rollout of new journeys, services, and tools across global Treasury markets; manage change impacts and ensure operational readiness. Establish, manage and monitor metrics and key performance indicators against service level agreements and provide periodic reporting on status. Lead the Service Excellence Program and drive integrated measurement and monitoring for successful adoption. Assess investment needs for platform, review with Head of Digital Solutions, and follow request procedures as needed in capital and expense planning processes Influence decision makers and manage stakeholders in order to achieve platform objectives. Define platform roadmap, collaborate and prioritize execution with Technology within budget, and provide updates to stakeholders on delivery Serves as main product point of contact for Digital platform capabilities across client service team and consulting / sales teams. Communicates new features and their value proposition. Lead cross-functional agile teams to deliver ongoing enhancements, integration of new component tools and applications on platform, and integration with systems outside of Treasury Passport. Ensure cost efficient, stable and sustainable service operation and delivery of platform capabilities and enhancements through formal program governance Drive alignment of the Treasury Passport platform to enterprise productivity initiatives to deliver common capabilities across the enterprise to reduce duplicative capabilities, reduce development costs and expedite digital modernization. Work with Technology and Operations to ensure urgent resolution of platform service disruptions and communication of updates and impact to stakeholders Leads, motivates and cultivates team to manage platform to ensure reliability, performance, quality and robustness of team. Embed new ways of working through coaching, training, and digital enablement programs. Manage dependencies, risks, and stakeholder expectations during change execution and transition to business-as-usual. Make staffing decisions, manage team expenses and performance review process Knowledge: Extensive knowledge of product lifecycle management from concept to post launch refined. Experienced knowledge of Agile / Scrum. Strong understanding or knowledge of banking product (transaction banking and treasury management) capabilities and experience delivering complex digital platforms at scale in regulated environment. Understanding of Platform Lifecycle Management and Platform architecture Reasonable understanding of business architecture development and underlying technical solutions. Excellent oral and written communication skills are required. Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management-ready materials Proven business leadership skills, with track record of building products and /or understanding of the core concepts of product management required. Ability to understand and help grow the strategic business vision. Proven track record of managing, leading, coaching and developing a team Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance Leadership and organizational skills are required to manage resources needed and to assess and develop the skills of staff. Experience: A college or university degree and/or relevant proven work experience in business, engineering or technology is required. Related Industry certification/qualification is advantageous Must have direct experience in one or more areas of banking, digital product delivery, platform/product management, and/or technology Must have expertise in banking across treasury management and transaction banking including global payments. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. About Us Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we've been named one of the world's most admired companies. Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1- (North America), - (Asia Pacific), (India), (0) (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. Equal Employment Opportunity Statements APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources' decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation . click apply for full job details
Sr. Program Manager : Cost to Serve, RBS : Cost to Serve About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable "Free Cash Flow" by optimizing the Cost per shipped unit economics across the supply chain systems. Why You'll Love This Role • Impactful Leadership: You'll lead critical projects that directly influence Amazon's supply chain cost structure and operational performance, driving measurable results. • Strategic Influence: Collaborate across global teams, including finance, operations and technology, to shape strategies that improve operational efficiency and customer satisfaction. • Data-Driven Innovation: Leverage cutting-edge analytics, including cost and volume driver frameworks, to uncover insights and optimize supply chain performance. • Professional Growth: Join a supportive, fast-paced environment with access to mentorship, leadership development and opportunities to grow your career. Key Job Responsibilities • Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key areas, including inventory defects, shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction. • Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives. • Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon's financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact. • Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals. • Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging frameworks like Upstream Defect Elimination (UDE). Influence technology decisions and external entity interactions to resolve complex, undefined problems effectively. • Stakeholder Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. Trusted to present decisions to leaders up to three tiers above level, driving alignment across diverse areas. • Scalable Solutions: Develop and implement scalable programs across geographies, incorporating regional nuances and best practices. Basic Qualifications • Bachelor's degree in Business, Finance, Operations, Supply Chain or a related field. • 5+ years of experience in program management, with a proven track record of delivering cross-functional initiatives. • Advanced data analytics skills, including proficiency in SQL and working with large datasets. • Financial acumen, with experience in cost modeling, volume driver analysis, and P&L metrics. • Demonstrated ability to influence senior stakeholders and communicate complex ideas effectively. Preferred Qualifications • Master's degree or MBA in Business, Finance, Operations, or a related field. • 3+ years of experience with Lean Six Sigma Black Belt or similar process improvement methodologies. • Proven success in leading global programs across diverse geographies. A Day in the Life As a Program Manager, you will own critical initiatives to reduce CtS. This includes: • Conducting deep dives into data to identify inefficiencies across supply chain systems, uncovering root causes and recommending actionable solutions. • Collaborating with technical and operational teams to develop scalable solutions that drive efficiency and optimize processes. • Partnering with finance to quantify cost reductions, forecast savings and align cost targets with broader business goals. This includes identifying new cost-saving strategies and refining financial KPIs to measure and track program success. • Engaging stakeholders across geographies and organizational levels, including global teams and VP-level leaders, to drive alignment and ensure program success. • Navigating ambiguity to structure undefined problems and create clarity, leveraging a strategic mindset to develop long-term solutions. • Owning data and tool management, improving analytics capabilities to deliver actionable insights and ensuring robust reporting for decision-making. • Presenting findings and strategies to senior leadership, driving alignment on key initiatives and making impactful contributions across multiple regions. Key job responsibilities Key job responsibilities Responsible for defining and driving business goals. . Forming and managing cross-functional project teams to drive key programs for our customers. Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. . Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas A day in the life You will own few defects to improve Cost To Serve for Amazon. Understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects. Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions. You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements. You will present data driven insights to leadership for decision making. About the team Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable "Free Cash Flow" by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team's program scope. BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field . click apply for full job details
Jul 16, 2025
Full time
Sr. Program Manager : Cost to Serve, RBS : Cost to Serve About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable "Free Cash Flow" by optimizing the Cost per shipped unit economics across the supply chain systems. Why You'll Love This Role • Impactful Leadership: You'll lead critical projects that directly influence Amazon's supply chain cost structure and operational performance, driving measurable results. • Strategic Influence: Collaborate across global teams, including finance, operations and technology, to shape strategies that improve operational efficiency and customer satisfaction. • Data-Driven Innovation: Leverage cutting-edge analytics, including cost and volume driver frameworks, to uncover insights and optimize supply chain performance. • Professional Growth: Join a supportive, fast-paced environment with access to mentorship, leadership development and opportunities to grow your career. Key Job Responsibilities • Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key areas, including inventory defects, shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction. • Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives. • Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon's financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact. • Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals. • Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging frameworks like Upstream Defect Elimination (UDE). Influence technology decisions and external entity interactions to resolve complex, undefined problems effectively. • Stakeholder Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. Trusted to present decisions to leaders up to three tiers above level, driving alignment across diverse areas. • Scalable Solutions: Develop and implement scalable programs across geographies, incorporating regional nuances and best practices. Basic Qualifications • Bachelor's degree in Business, Finance, Operations, Supply Chain or a related field. • 5+ years of experience in program management, with a proven track record of delivering cross-functional initiatives. • Advanced data analytics skills, including proficiency in SQL and working with large datasets. • Financial acumen, with experience in cost modeling, volume driver analysis, and P&L metrics. • Demonstrated ability to influence senior stakeholders and communicate complex ideas effectively. Preferred Qualifications • Master's degree or MBA in Business, Finance, Operations, or a related field. • 3+ years of experience with Lean Six Sigma Black Belt or similar process improvement methodologies. • Proven success in leading global programs across diverse geographies. A Day in the Life As a Program Manager, you will own critical initiatives to reduce CtS. This includes: • Conducting deep dives into data to identify inefficiencies across supply chain systems, uncovering root causes and recommending actionable solutions. • Collaborating with technical and operational teams to develop scalable solutions that drive efficiency and optimize processes. • Partnering with finance to quantify cost reductions, forecast savings and align cost targets with broader business goals. This includes identifying new cost-saving strategies and refining financial KPIs to measure and track program success. • Engaging stakeholders across geographies and organizational levels, including global teams and VP-level leaders, to drive alignment and ensure program success. • Navigating ambiguity to structure undefined problems and create clarity, leveraging a strategic mindset to develop long-term solutions. • Owning data and tool management, improving analytics capabilities to deliver actionable insights and ensuring robust reporting for decision-making. • Presenting findings and strategies to senior leadership, driving alignment on key initiatives and making impactful contributions across multiple regions. Key job responsibilities Key job responsibilities Responsible for defining and driving business goals. . Forming and managing cross-functional project teams to drive key programs for our customers. Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. . Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas A day in the life You will own few defects to improve Cost To Serve for Amazon. Understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects. Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions. You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements. You will present data driven insights to leadership for decision making. About the team Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable "Free Cash Flow" by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team's program scope. BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field . click apply for full job details
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Jul 16, 2025
Full time
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Site Name: UK - London - New Oxford Street, Belgium-Wavre Posted Date: Jul 9 2025 We are seeking a dedicated professional to support Pharmacovigilance Operations (PV Ops) with a primary focus on Individual Case Safety Report (ICSR) Management. Depending on experience of successful candidate, it will be either Principal Scientist, PV Ops or Manager, PV Ops. This role involves overseeing processing ICSRs and case processing coding conventions. The successful candidate will interact with Local Operating Companies (LOCs) and oversee functional vendors for market authorizations, withdrawals, and PAC awareness. Additionally, the role includes managing clinical trial/program interactions, from setup and maintenance to closeout, and configuring Argus for submissions to various destinations, such as regulatory authorities, partners, Clinical Research Organisations (CROs), LOCs, and clinical operations. The position holder will ensure all activities align with GSK standards and regulatory timelines, fostering robust processes for effective PV operations and vendor oversight. We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK GSK In this role you will Applicable to both Principal Scientist and Manager level Contribute to all aspects of case handling activities from case receipt to expedited reporting and collaborate with stakeholders (i.e., the Safety Evaluation and Risk Management (SERM) group, local operating companies (LOCs) and clinical operations/sciences) to ensure that documentation and processes are in place to achieve successful recording and reporting of safety data during the life cycle of a clinical trial and marketed product. Work across a complex matrix environment to drive high-quality delivery of case management activities that comply with internal standards and external regulatory requirements; where problems or issues are identified, facilitate investigation into root cause and create corrective/preventative actions (CAPAs). Escalate identified problems or issues to the appropriate Management Personnel with PV Operations. Generate new ideas and proposals for global implementation; contribute to advancement of PV Operations methodology and processes. Ensures third parties/vendors develop and implement robust processes to support quality-driven organization. Manager, PV Ops: Support Scientists with enhancement of knowledge and skills for ICSR Management activities Lead and oversee Clinical Trial and/or post-Marketed study (PMS) related activities e.g. protocol review, Safety Management Plan review, study/program set-up, reconciliation, end of study unblinding, etc.; supports case management activities for spontaneous event reports. Act as a global PV Operations Leader for process discussions, including queries on strategy/policy related decisions; authors or provides significant input into the development of written standards. Generate new ideas and proposals for global implementation; contributes to advancement of ICSR management/ program/clinical trial set up/maintenance methodology and processes. Act as a PV Ops leader for process discussions and changes, reinforcing the principal of SPADM (single point accountability decision making) Why you? Basic Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Degree in life sciences or medically related field or previous experience equating to educational requirements Project management experience Ability to map processes and author written standards Knowledge and experience with pharmacovigilance systems Preferred Qualifications & Skills: Please note the following skills are not necessary, just preferred, if you do not have them, please still apply: Proven experience developing and delivering high-quality training Experience of providing mentoring to other staff Closing Date for Applications - 23rd of July 2025 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people over the next 10 years. R&D is committed to discovering and delivering transformational vaccines and medicines to prevent and change the course of disease. Science and technology are coming together in a way they never have before, and we have strong tech-enabled capabilities that allow us to build a deeper understanding of the patient, human biology and disease mechanisms, and transform medical discovery. We are revolutionising the way we do R&D. We're uniting science, technology and talent to get ahead of disease together. Find out more: Our approach to R&D . Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
Jul 16, 2025
Full time
Site Name: UK - London - New Oxford Street, Belgium-Wavre Posted Date: Jul 9 2025 We are seeking a dedicated professional to support Pharmacovigilance Operations (PV Ops) with a primary focus on Individual Case Safety Report (ICSR) Management. Depending on experience of successful candidate, it will be either Principal Scientist, PV Ops or Manager, PV Ops. This role involves overseeing processing ICSRs and case processing coding conventions. The successful candidate will interact with Local Operating Companies (LOCs) and oversee functional vendors for market authorizations, withdrawals, and PAC awareness. Additionally, the role includes managing clinical trial/program interactions, from setup and maintenance to closeout, and configuring Argus for submissions to various destinations, such as regulatory authorities, partners, Clinical Research Organisations (CROs), LOCs, and clinical operations. The position holder will ensure all activities align with GSK standards and regulatory timelines, fostering robust processes for effective PV operations and vendor oversight. We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK GSK In this role you will Applicable to both Principal Scientist and Manager level Contribute to all aspects of case handling activities from case receipt to expedited reporting and collaborate with stakeholders (i.e., the Safety Evaluation and Risk Management (SERM) group, local operating companies (LOCs) and clinical operations/sciences) to ensure that documentation and processes are in place to achieve successful recording and reporting of safety data during the life cycle of a clinical trial and marketed product. Work across a complex matrix environment to drive high-quality delivery of case management activities that comply with internal standards and external regulatory requirements; where problems or issues are identified, facilitate investigation into root cause and create corrective/preventative actions (CAPAs). Escalate identified problems or issues to the appropriate Management Personnel with PV Operations. Generate new ideas and proposals for global implementation; contribute to advancement of PV Operations methodology and processes. Ensures third parties/vendors develop and implement robust processes to support quality-driven organization. Manager, PV Ops: Support Scientists with enhancement of knowledge and skills for ICSR Management activities Lead and oversee Clinical Trial and/or post-Marketed study (PMS) related activities e.g. protocol review, Safety Management Plan review, study/program set-up, reconciliation, end of study unblinding, etc.; supports case management activities for spontaneous event reports. Act as a global PV Operations Leader for process discussions, including queries on strategy/policy related decisions; authors or provides significant input into the development of written standards. Generate new ideas and proposals for global implementation; contributes to advancement of ICSR management/ program/clinical trial set up/maintenance methodology and processes. Act as a PV Ops leader for process discussions and changes, reinforcing the principal of SPADM (single point accountability decision making) Why you? Basic Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Degree in life sciences or medically related field or previous experience equating to educational requirements Project management experience Ability to map processes and author written standards Knowledge and experience with pharmacovigilance systems Preferred Qualifications & Skills: Please note the following skills are not necessary, just preferred, if you do not have them, please still apply: Proven experience developing and delivering high-quality training Experience of providing mentoring to other staff Closing Date for Applications - 23rd of July 2025 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people over the next 10 years. R&D is committed to discovering and delivering transformational vaccines and medicines to prevent and change the course of disease. Science and technology are coming together in a way they never have before, and we have strong tech-enabled capabilities that allow us to build a deeper understanding of the patient, human biology and disease mechanisms, and transform medical discovery. We are revolutionising the way we do R&D. We're uniting science, technology and talent to get ahead of disease together. Find out more: Our approach to R&D . Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or . The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Jul 16, 2025
Full time
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
