All applicants must be able to provide evidence of their Right to Work in the UK. Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include: 30 Minute Paid Break Meals on Duty 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Nàdarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles. FREE on-site parking. Recommend a Friend Scheme Contract 45 hours per week Role Overview Supervisors are leaders, key operators, they should inspire, and make a real impact? As our Food & Beverage Supervisor, you'll play a pivotal role in delivering exceptional guest experiences while shaping a positive, hospitality-focused team culture. This role offers a unique opportunity to combine your passion for hospitality, your leadership skills, and your creative ideas to help us deliver unforgettable moments for our guests. You'll be empowered to lead with a firm but fair approach, creating an environment where respect, collaboration, and excellence thrive. Your role will be essential to fostering an inclusive, supportive culture where every team member feels valued and motivated to succeed. Reporting to: Restaurant Manager, Bar Manager & Banqueting Manager Responsible for: Food and Beverage Assistants MAIN RESPONSIBILITIES Core Operations Ensure all F&B services run seamlessly, meeting defined KPIs for guest satisfaction, operational efficiency, and financial performance. Maintain and enforce SOPs, achieving 100% compliance while consistently improving processes for efficiency and quality. Champion sustainability by reducing waste by 10% annually and promoting eco-friendly practices. Handle escalated guest queries with professionalism and care, resolving issues within an maximum of 24 hours and using outcomes to enhance future service. Manage stock, inventory, and cost control with precision, achieving a cost-of-sales target of =30%. Monitor service speed, ensuring prompt delivery of food and beverages, with an average service time within 15 minutes. Leadership and People Management Team Culture: Be at the forefront of cultivating a hospitality-focused culture where respect, collaboration, and professionalism are the norm. Lead your team with a firm but fair approach, setting clear expectations and providing constructive, respectful feedback consistently. Inspire and empower your team to achieve individual and collective goals, maintaining a 90% staff satisfaction rate in surveys. (surveys will come) Conduct monthly 1:1 reviews with the support of managers, establishing development goals and recognising achievements. Assist in the deliver engaging training sessions (minimum: one per week) and track improvements in skills and service quality. Support in the development of fair and balanced schedules two weeks in advance, ensuring operational needs are met while supporting work-life balance. Identify and mentor high-potential team members, fostering leadership skills and creating a strong succession pipeline. Guest Satisfaction and Service Excellence Build relationships with guests during service, gathering real-time feedback and making on-the-spot adjustments to enhance their experience. Drive upselling efforts, aiming for a 15% increase in average guest spend within the first six months. Collaborate with other departments to deliver seamless event execution, achieving a 95% satisfaction rate in post-event reviews. Innovation and Continuous Improvement Contribute creative ideas for improving service, guest engagement, and menu concepts, presenting actionable recommendations quarterly. Lead the team in testing and implementing new service innovations, tracking their success through guest feedback and operational metrics. Communication and Collaboration Communicate clearly and respectfully with all team members, fostering a culture of openness and mutual support. Provide regular updates to senior management on performance metrics, operational challenges, and solutions. Collaborate effectively with kitchen, bar, and event teams to ensure flawless service delivery. Technology Integration Use F&B software to make adjustment that support the operational function of all departments. Person Specification Essential Demonstrable experience in a supervisory F&B role with accountability for achieving KPIs. A leadership style that is firm but fair , respectful, and encouraging. Ability to inspire a team while fostering a supportive, inclusive, and hospitality-focused culture. Strong organisational and problem-solving skills, with the ability to stay calm under pressure. Financial literacy, including experience with cost control, stock management, and upselling strategies. About us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod's Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations. We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
Jul 01, 2025
Full time
All applicants must be able to provide evidence of their Right to Work in the UK. Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include: 30 Minute Paid Break Meals on Duty 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Nàdarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles. FREE on-site parking. Recommend a Friend Scheme Contract 45 hours per week Role Overview Supervisors are leaders, key operators, they should inspire, and make a real impact? As our Food & Beverage Supervisor, you'll play a pivotal role in delivering exceptional guest experiences while shaping a positive, hospitality-focused team culture. This role offers a unique opportunity to combine your passion for hospitality, your leadership skills, and your creative ideas to help us deliver unforgettable moments for our guests. You'll be empowered to lead with a firm but fair approach, creating an environment where respect, collaboration, and excellence thrive. Your role will be essential to fostering an inclusive, supportive culture where every team member feels valued and motivated to succeed. Reporting to: Restaurant Manager, Bar Manager & Banqueting Manager Responsible for: Food and Beverage Assistants MAIN RESPONSIBILITIES Core Operations Ensure all F&B services run seamlessly, meeting defined KPIs for guest satisfaction, operational efficiency, and financial performance. Maintain and enforce SOPs, achieving 100% compliance while consistently improving processes for efficiency and quality. Champion sustainability by reducing waste by 10% annually and promoting eco-friendly practices. Handle escalated guest queries with professionalism and care, resolving issues within an maximum of 24 hours and using outcomes to enhance future service. Manage stock, inventory, and cost control with precision, achieving a cost-of-sales target of =30%. Monitor service speed, ensuring prompt delivery of food and beverages, with an average service time within 15 minutes. Leadership and People Management Team Culture: Be at the forefront of cultivating a hospitality-focused culture where respect, collaboration, and professionalism are the norm. Lead your team with a firm but fair approach, setting clear expectations and providing constructive, respectful feedback consistently. Inspire and empower your team to achieve individual and collective goals, maintaining a 90% staff satisfaction rate in surveys. (surveys will come) Conduct monthly 1:1 reviews with the support of managers, establishing development goals and recognising achievements. Assist in the deliver engaging training sessions (minimum: one per week) and track improvements in skills and service quality. Support in the development of fair and balanced schedules two weeks in advance, ensuring operational needs are met while supporting work-life balance. Identify and mentor high-potential team members, fostering leadership skills and creating a strong succession pipeline. Guest Satisfaction and Service Excellence Build relationships with guests during service, gathering real-time feedback and making on-the-spot adjustments to enhance their experience. Drive upselling efforts, aiming for a 15% increase in average guest spend within the first six months. Collaborate with other departments to deliver seamless event execution, achieving a 95% satisfaction rate in post-event reviews. Innovation and Continuous Improvement Contribute creative ideas for improving service, guest engagement, and menu concepts, presenting actionable recommendations quarterly. Lead the team in testing and implementing new service innovations, tracking their success through guest feedback and operational metrics. Communication and Collaboration Communicate clearly and respectfully with all team members, fostering a culture of openness and mutual support. Provide regular updates to senior management on performance metrics, operational challenges, and solutions. Collaborate effectively with kitchen, bar, and event teams to ensure flawless service delivery. Technology Integration Use F&B software to make adjustment that support the operational function of all departments. Person Specification Essential Demonstrable experience in a supervisory F&B role with accountability for achieving KPIs. A leadership style that is firm but fair , respectful, and encouraging. Ability to inspire a team while fostering a supportive, inclusive, and hospitality-focused culture. Strong organisational and problem-solving skills, with the ability to stay calm under pressure. Financial literacy, including experience with cost control, stock management, and upselling strategies. About us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod's Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations. We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and the world around us. About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. This impressive five-star hotel remains the centre of attention, as a new chapter begins in its history. The hotel is a beautiful grade II listed building and former HQ of the Port of London Authority. It features 100 rooms, 41 residential apartments (31 in a FS-managed transient rental program), a stunning ballroom that has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a destination spa with 6 treatment rooms, hammam, steam, sauna, swimming and vitality pools, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2 Michelin Star), Mei Ume (Chinese/Japanese cuisine), and Rotunda (all-day dining, afternoon tea & bar). Position: Four Seasons Hotel London at Tower Bridge is looking for an Assistant In-Room Manager to join our team! Role: The Assistant In-Room Manager is responsible for planning, organizing, and controlling the work of employees in the In-Room Department while ensuring guest satisfaction. Qualifications: Minimum of two years' hotel supervisory/management experience Strong ability to lead and train a team to maintain team spirit and quality service Strong management and development skills Solid knowledge of hotel operations including systems Excellent communication skills; multi-lingual preferred Previous opening experience is beneficial Benefits: £45,000 package including hotel service charge and salary 40-hour working week Excellent training and career development opportunities Up to 20 complimentary nights at any Four Seasons Hotel or Resort worldwide based on years of service Free meals at Pepys Cellar (staff canteen) while on duty, including fruits, coffee/tea, and fizzy drinks Up to 2 paid Wellness days per year Holiday entitlement increases with years of service, up to 33 days off Free Life Insurance Bupa Dental and MediCash plans Opportunities for career growth with global potential Season ticket loan & cycle to work scheme Free uniform dry cleaning Employee Experience: Annual themed employee parties, social, charitable, and sporting events Access to Wagestream - a salary advance benefit Employee Recognition Programmes & many more surprises! We look forward to receiving your application! All applicants must hold the Right to Work in the UK
Jul 01, 2025
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and the world around us. About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. This impressive five-star hotel remains the centre of attention, as a new chapter begins in its history. The hotel is a beautiful grade II listed building and former HQ of the Port of London Authority. It features 100 rooms, 41 residential apartments (31 in a FS-managed transient rental program), a stunning ballroom that has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a destination spa with 6 treatment rooms, hammam, steam, sauna, swimming and vitality pools, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2 Michelin Star), Mei Ume (Chinese/Japanese cuisine), and Rotunda (all-day dining, afternoon tea & bar). Position: Four Seasons Hotel London at Tower Bridge is looking for an Assistant In-Room Manager to join our team! Role: The Assistant In-Room Manager is responsible for planning, organizing, and controlling the work of employees in the In-Room Department while ensuring guest satisfaction. Qualifications: Minimum of two years' hotel supervisory/management experience Strong ability to lead and train a team to maintain team spirit and quality service Strong management and development skills Solid knowledge of hotel operations including systems Excellent communication skills; multi-lingual preferred Previous opening experience is beneficial Benefits: £45,000 package including hotel service charge and salary 40-hour working week Excellent training and career development opportunities Up to 20 complimentary nights at any Four Seasons Hotel or Resort worldwide based on years of service Free meals at Pepys Cellar (staff canteen) while on duty, including fruits, coffee/tea, and fizzy drinks Up to 2 paid Wellness days per year Holiday entitlement increases with years of service, up to 33 days off Free Life Insurance Bupa Dental and MediCash plans Opportunities for career growth with global potential Season ticket loan & cycle to work scheme Free uniform dry cleaning Employee Experience: Annual themed employee parties, social, charitable, and sporting events Access to Wagestream - a salary advance benefit Employee Recognition Programmes & many more surprises! We look forward to receiving your application! All applicants must hold the Right to Work in the UK
At InterContinental London Park Lane , we are currently looking for Assistant F&B Operations Manager to join our team in Theo Randall's award-winning Italian Restaurant, with an immediate start! Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a highly motivated Assistant F&B Operations Manager with a passion for hands-on service to support the day-to-day operations of Theo Randall at the InterContinental . This role requires a leader with a strong presence on the restaurant floor, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant. Key Responsibilities: Oversee and support daily service alongside the Head of Department, with a strong presence on the restaurant floor. Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation. Support in employee relations (ER), training, and performance management, ensuring consistent team development. Contribute to forecasting, budgeting, and cost control, working closely with the leadership team. Ensure seamless communication between front and back of house teams. Drive exceptional guest experiences through attentive, proactive service. Effectively communicate guest feedback to key stakeholders Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team. Requirements: Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end restaurant environment gained within London. Proven ability to lead teams in a busy, service-driven operation. Comfortable with both front-of-house service and back-of-house admin responsibilities Fully flexible with availability - must be able to work any shift within the 12:00-00:00 window, including weekends and holidays. Strong interpersonal, organizational, and problem-solving skills We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including: £37,492 per annum plus service charge, paid overtime, and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated) Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, we'll help you grow and develop you as an individual and inspireincredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Jul 01, 2025
Full time
At InterContinental London Park Lane , we are currently looking for Assistant F&B Operations Manager to join our team in Theo Randall's award-winning Italian Restaurant, with an immediate start! Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a highly motivated Assistant F&B Operations Manager with a passion for hands-on service to support the day-to-day operations of Theo Randall at the InterContinental . This role requires a leader with a strong presence on the restaurant floor, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant. Key Responsibilities: Oversee and support daily service alongside the Head of Department, with a strong presence on the restaurant floor. Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation. Support in employee relations (ER), training, and performance management, ensuring consistent team development. Contribute to forecasting, budgeting, and cost control, working closely with the leadership team. Ensure seamless communication between front and back of house teams. Drive exceptional guest experiences through attentive, proactive service. Effectively communicate guest feedback to key stakeholders Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team. Requirements: Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end restaurant environment gained within London. Proven ability to lead teams in a busy, service-driven operation. Comfortable with both front-of-house service and back-of-house admin responsibilities Fully flexible with availability - must be able to work any shift within the 12:00-00:00 window, including weekends and holidays. Strong interpersonal, organizational, and problem-solving skills We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including: £37,492 per annum plus service charge, paid overtime, and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated) Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, we'll help you grow and develop you as an individual and inspireincredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Get Staffed Online Recruitment Limited
Liverpool, Merseyside
Join our client as Head of Security! Our client creates unforgettable experiences - and are looking for a Head of Security to take the lead in keeping them safe. Their award-winning waterfront campus welcomes over a million visitors each year for an exciting mix of international, national, and regional events. From major televised productions and political conferences to global association gatherings, arena shows, and public exhibitions, this is a unique opportunity to lead security operations across a diverse, high-profile, and dynamic portfolio. The Role As Head of Security , you will lead the strategic and operational delivery of security across the Group. Reporting to the Director of Operations and Venue Management, you will be responsible for both daily security event and campus operations and bespoke planning for major live events. Working Hours: 37.5 per week Salary : £61,157.16 - £67,952.4 per annum Location: King's Dock, Port of Liverpool, Kings Dock St, Liverpool L3 4FP Key responsibilities include: Managing the group-wide security function, ensuring a safe and welcoming experience across all venues. Leading a team of internal managers and outsourced providers, delivering professional, risk-based security and stewarding aligned to event profiles. Planning for and overseeing security delivery for events of varying scale - from international delegations and televised events to large-scale exhibitions, concerts, and national conferences. Acting as Incident Manager for high-profile events and working closely with emergency services, local authorities, and partner organisations. Maintaining and reviewing security protocols, emergency procedures, risk assessments and deployment models to always ensure compliance and readiness. Managing contracts, budgets, and performance standards for key security-related services (including control room operations, screening, ingress/egress, CCTV, and alarms). Driving continuous improvement through innovation, customer service focus, and strong leadership. About You They are looking for an experienced operational leader who can manage high-footfall environments with confidence and clarity. You will have: A strong background in managing venue or event security operations - ideally across both day-to-day and major event contexts. Experience of building and managing strong external relationships with key stakeholders across the region and the industry. Strong people management skills with the ability to motivate teams and maintain exacting standards. Proven contract management experience, including performance monitoring and compliance. A calm, solution-focused mindset with the ability to manage critical incidents and complex operational challenges. In-depth knowledge and understanding of UK security legislation, national protocols, and industry best practice, with the ability to apply this at an organisational level. Company Benefits They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. The Group is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - in the grounds of our campus, we have three beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 14 July 2025 Interview Date: TBC Equality, Diversity & Inclusion The Group know the value of having a diverse and representative team across our organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Jun 30, 2025
Full time
Join our client as Head of Security! Our client creates unforgettable experiences - and are looking for a Head of Security to take the lead in keeping them safe. Their award-winning waterfront campus welcomes over a million visitors each year for an exciting mix of international, national, and regional events. From major televised productions and political conferences to global association gatherings, arena shows, and public exhibitions, this is a unique opportunity to lead security operations across a diverse, high-profile, and dynamic portfolio. The Role As Head of Security , you will lead the strategic and operational delivery of security across the Group. Reporting to the Director of Operations and Venue Management, you will be responsible for both daily security event and campus operations and bespoke planning for major live events. Working Hours: 37.5 per week Salary : £61,157.16 - £67,952.4 per annum Location: King's Dock, Port of Liverpool, Kings Dock St, Liverpool L3 4FP Key responsibilities include: Managing the group-wide security function, ensuring a safe and welcoming experience across all venues. Leading a team of internal managers and outsourced providers, delivering professional, risk-based security and stewarding aligned to event profiles. Planning for and overseeing security delivery for events of varying scale - from international delegations and televised events to large-scale exhibitions, concerts, and national conferences. Acting as Incident Manager for high-profile events and working closely with emergency services, local authorities, and partner organisations. Maintaining and reviewing security protocols, emergency procedures, risk assessments and deployment models to always ensure compliance and readiness. Managing contracts, budgets, and performance standards for key security-related services (including control room operations, screening, ingress/egress, CCTV, and alarms). Driving continuous improvement through innovation, customer service focus, and strong leadership. About You They are looking for an experienced operational leader who can manage high-footfall environments with confidence and clarity. You will have: A strong background in managing venue or event security operations - ideally across both day-to-day and major event contexts. Experience of building and managing strong external relationships with key stakeholders across the region and the industry. Strong people management skills with the ability to motivate teams and maintain exacting standards. Proven contract management experience, including performance monitoring and compliance. A calm, solution-focused mindset with the ability to manage critical incidents and complex operational challenges. In-depth knowledge and understanding of UK security legislation, national protocols, and industry best practice, with the ability to apply this at an organisational level. Company Benefits They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. The Group is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - in the grounds of our campus, we have three beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 14 July 2025 Interview Date: TBC Equality, Diversity & Inclusion The Group know the value of having a diverse and representative team across our organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Assistant Manager - London, United Kingdom Full-Time We have an opportunity for an Assistant Manager to join one of our central London stores. Reporting to the Store Manager, the Assistant Manager will manage and develop the sales team to maximise the sales, control the stock and cash following the Company guidelines and deputise for the Store Manager in their absence. Role and responsibilities - To introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations. - To be aware of and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness. - Support recruiting new staff in accordance with company procedure. - Ensure all staff receives appropriate and necessary training to perform their duties at a high standard. - Organising staff rotas and holidays. - To ensure all areas on the shop floor are covered at all times of the day and all customer needs are met and deal promptly and efficiently with customer complaints. - Assist in the layout and display of merchandise. - Maintain a high level of housekeeping throughout the store at all times. - Use weekly line reports to maintain detailed stock information for practical display use. - Be aware of all advertising/editorial in order to take every opportunity to promote lines. - Help plan and run twice yearly sales. - Oversee stockroom supervisor in the maintenance and replenishment of stock, transferring and receiving stock and the organisation of stockroom. - Maintain knowledge of cash systems including methods of payment, refund, and discount facility. - Guarantee end of day procedures are followed with cashing up and banking in line with MUJI guidelines. - Work with the manager to perfect the customers journey with focused customer service training and best seller information. - Maintain awareness of security with all staff members. - Ensure company policy on Health and Safety is adhered to, protecting both the employees and customers. Knowledge and skills - Ability to manage and develop a positive and productive team. - Motivated to achieve and exceed goals. - Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. - Demonstrable and strong business acumen. - Highly organised with the ability to adapt quickly to strategic change. - Self-starter, who takes the initiative. - Good communicator. Education and experience - Previous experience in Retail. - Experience managing teams. - Proven experience driving sales. What we offer - Competitive basic salary per annual basic + monthly commission - 28 days holiday/year (including bank holidays) that increase with length of service - 20% Staff Discount and Perkbox - Pension scheme - Great working environment
Jun 28, 2025
Full time
Assistant Manager - London, United Kingdom Full-Time We have an opportunity for an Assistant Manager to join one of our central London stores. Reporting to the Store Manager, the Assistant Manager will manage and develop the sales team to maximise the sales, control the stock and cash following the Company guidelines and deputise for the Store Manager in their absence. Role and responsibilities - To introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations. - To be aware of and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness. - Support recruiting new staff in accordance with company procedure. - Ensure all staff receives appropriate and necessary training to perform their duties at a high standard. - Organising staff rotas and holidays. - To ensure all areas on the shop floor are covered at all times of the day and all customer needs are met and deal promptly and efficiently with customer complaints. - Assist in the layout and display of merchandise. - Maintain a high level of housekeeping throughout the store at all times. - Use weekly line reports to maintain detailed stock information for practical display use. - Be aware of all advertising/editorial in order to take every opportunity to promote lines. - Help plan and run twice yearly sales. - Oversee stockroom supervisor in the maintenance and replenishment of stock, transferring and receiving stock and the organisation of stockroom. - Maintain knowledge of cash systems including methods of payment, refund, and discount facility. - Guarantee end of day procedures are followed with cashing up and banking in line with MUJI guidelines. - Work with the manager to perfect the customers journey with focused customer service training and best seller information. - Maintain awareness of security with all staff members. - Ensure company policy on Health and Safety is adhered to, protecting both the employees and customers. Knowledge and skills - Ability to manage and develop a positive and productive team. - Motivated to achieve and exceed goals. - Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. - Demonstrable and strong business acumen. - Highly organised with the ability to adapt quickly to strategic change. - Self-starter, who takes the initiative. - Good communicator. Education and experience - Previous experience in Retail. - Experience managing teams. - Proven experience driving sales. What we offer - Competitive basic salary per annual basic + monthly commission - 28 days holiday/year (including bank holidays) that increase with length of service - 20% Staff Discount and Perkbox - Pension scheme - Great working environment
Financial Reporting Manager Hypergrowth Cleantech Scale-up 12 Month FTC London The Business Harmonic are excited to be working with an extremely high growth Cleantech scale-up in their search for a Financial Reporting Manager to join the team on a 12 month fixed-term basis. The business has developed a cutting-edge device for reducing fuel consumption in the transportation industry. They are the only business to have proven their technology in the space and have the revenue growth to reflect their market dominance. They have grown revenue from £2m in 2019 to over £60m now with limited external investment. The company culture is incredibly high performing but friendly. Everyone is working towards a common goal and there are no huge egos in the room. They remain in a hybrid working model. The Role Reporting directly to the Financial Controller (but working closely with the VP Finance, CFO and other departments), the Financial Reporting Manager will oversee the day-to-day accounting operations, including treasury, tax, and managing the Accounts Assistant. They will lead both the Dutch group audit and the UK audit, including preparing the statutory financial statements. The role involves handling regular, calendar-driven tasks that a qualified accountant would typically manage in a small, well-rounded finance team. Responsibilities: Lead month-end accounting processes including balance sheet preparation, journal postings, and reconciliation of key accounts. Oversee daily and weekly cash management activities, including cashflow forecasting and investment tracking. Act as the finance lead for the company's foreign entity, working with local accountants to review monthly reports, manage funding, and oversee compliance. Support the preparation of tax filings and submissions, including VAT returns, R&D tax credit claims, and corporation tax. Maintain oversight of accounts payable processes, including reviewing payment runs, bank reconciliations, and supplier data. Assist with governance and administrative tasks, such as company secretarial filings, pricing updates, and managing corporate cards. Manage the full statutory audit process for both UK and Dutch entities, including preparing financial statements, coordinating with auditors, and responding to queries. Contribute to ad hoc finance projects and provide support to senior finance leadership as required. What we need to see: Qualified Accountant (ACCA, CIMA, ACA or equivalent) Experience with NetSuite accounting software (highly desired) Intermediate Excel skills for report building and analysis Strong communication and influencing skills Confident holding people to account and implementing change where needed A team player who will be working with the wider business and the rest of Finance Pro-active, entrepreneurial 'can do' attitude with exceptional attention to detail Inquisitive to learn and develop Location: Central London Salary: £80,000 - £90,000 Start date: September At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Jun 28, 2025
Full time
Financial Reporting Manager Hypergrowth Cleantech Scale-up 12 Month FTC London The Business Harmonic are excited to be working with an extremely high growth Cleantech scale-up in their search for a Financial Reporting Manager to join the team on a 12 month fixed-term basis. The business has developed a cutting-edge device for reducing fuel consumption in the transportation industry. They are the only business to have proven their technology in the space and have the revenue growth to reflect their market dominance. They have grown revenue from £2m in 2019 to over £60m now with limited external investment. The company culture is incredibly high performing but friendly. Everyone is working towards a common goal and there are no huge egos in the room. They remain in a hybrid working model. The Role Reporting directly to the Financial Controller (but working closely with the VP Finance, CFO and other departments), the Financial Reporting Manager will oversee the day-to-day accounting operations, including treasury, tax, and managing the Accounts Assistant. They will lead both the Dutch group audit and the UK audit, including preparing the statutory financial statements. The role involves handling regular, calendar-driven tasks that a qualified accountant would typically manage in a small, well-rounded finance team. Responsibilities: Lead month-end accounting processes including balance sheet preparation, journal postings, and reconciliation of key accounts. Oversee daily and weekly cash management activities, including cashflow forecasting and investment tracking. Act as the finance lead for the company's foreign entity, working with local accountants to review monthly reports, manage funding, and oversee compliance. Support the preparation of tax filings and submissions, including VAT returns, R&D tax credit claims, and corporation tax. Maintain oversight of accounts payable processes, including reviewing payment runs, bank reconciliations, and supplier data. Assist with governance and administrative tasks, such as company secretarial filings, pricing updates, and managing corporate cards. Manage the full statutory audit process for both UK and Dutch entities, including preparing financial statements, coordinating with auditors, and responding to queries. Contribute to ad hoc finance projects and provide support to senior finance leadership as required. What we need to see: Qualified Accountant (ACCA, CIMA, ACA or equivalent) Experience with NetSuite accounting software (highly desired) Intermediate Excel skills for report building and analysis Strong communication and influencing skills Confident holding people to account and implementing change where needed A team player who will be working with the wider business and the rest of Finance Pro-active, entrepreneurial 'can do' attitude with exceptional attention to detail Inquisitive to learn and develop Location: Central London Salary: £80,000 - £90,000 Start date: September At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management. Basic Qualifications One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Preferred Qualifications Prefer the knowledge of store inventory control. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser Salary Range: $18 - $20 / Hourly
Jun 28, 2025
Full time
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management. Basic Qualifications One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Preferred Qualifications Prefer the knowledge of store inventory control. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser Salary Range: $18 - $20 / Hourly
Role: Front of House Manager Location: London Salary / Rate of pay: From 55,000 p.a. Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a large operational hotel in London, and have a fantastic opportunity for a Front of House Manager to join their senior team What's in it for you? Besides the fantastic opportunity to show your talent and develop as a key member of the team? Take a look at some of the perks on offer: Employee discounts on accommodation Life assurance Healthcare and wellbeing cashback scheme with perks Long service recognition Up to 33 days' holiday per annum Free laundry and dry cleaning Interest-free season ticket loan Cycle to work scheme Free access to the gym Salary? From 55,000 p.a. plus benefits, depending on experience Why choose our client based in London? This is a great opportunity to be part of a group of extensive luxury and city hotels across the UK and overseas, that fosters a supportive and collaborative working environment for all their team members! Front of House Manager Responsibilities: Ensure the smooth and efficient operations of the hotel's front desk and guest services. Responsible for maintaining high standards of service in line with the hotel's strategy, values and industry trends Managing the budget and KPI's for the department, including generating revenue and controlling costs. Oversee the development and management of the team, serving as a role model by leading, training and mentoring to exceed. Be familiar with operational standards and available to cover roles during busy periods, including nights Coordinate with the Housekeeping department to meet and exceed the needs of guests Attend weekly executive and sales meetings as well as the GM briefings with Front Office and Housekeeping Desired qualifications & skills: Experienced Assistant FOH or FOH Manager essential Proven experience in leading a large team (40+) and within a 400-plus bedroom Hotel Comprehensive knowledge of Opera is essential, or Opera Cloud would be advantageous. You must be a team player with a flexible approach, be passionate about providing exceptional customer service and have a Can-do attitude. Right to work in the UK only Ready to embark on an exciting and rewarding career journey? Click Apply Now to discuss this Front of House Manager role in London and become a vital part of our client's exceptional team! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Front of House Manager Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Jun 27, 2025
Full time
Role: Front of House Manager Location: London Salary / Rate of pay: From 55,000 p.a. Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a large operational hotel in London, and have a fantastic opportunity for a Front of House Manager to join their senior team What's in it for you? Besides the fantastic opportunity to show your talent and develop as a key member of the team? Take a look at some of the perks on offer: Employee discounts on accommodation Life assurance Healthcare and wellbeing cashback scheme with perks Long service recognition Up to 33 days' holiday per annum Free laundry and dry cleaning Interest-free season ticket loan Cycle to work scheme Free access to the gym Salary? From 55,000 p.a. plus benefits, depending on experience Why choose our client based in London? This is a great opportunity to be part of a group of extensive luxury and city hotels across the UK and overseas, that fosters a supportive and collaborative working environment for all their team members! Front of House Manager Responsibilities: Ensure the smooth and efficient operations of the hotel's front desk and guest services. Responsible for maintaining high standards of service in line with the hotel's strategy, values and industry trends Managing the budget and KPI's for the department, including generating revenue and controlling costs. Oversee the development and management of the team, serving as a role model by leading, training and mentoring to exceed. Be familiar with operational standards and available to cover roles during busy periods, including nights Coordinate with the Housekeeping department to meet and exceed the needs of guests Attend weekly executive and sales meetings as well as the GM briefings with Front Office and Housekeeping Desired qualifications & skills: Experienced Assistant FOH or FOH Manager essential Proven experience in leading a large team (40+) and within a 400-plus bedroom Hotel Comprehensive knowledge of Opera is essential, or Opera Cloud would be advantageous. You must be a team player with a flexible approach, be passionate about providing exceptional customer service and have a Can-do attitude. Right to work in the UK only Ready to embark on an exciting and rewarding career journey? Click Apply Now to discuss this Front of House Manager role in London and become a vital part of our client's exceptional team! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Front of House Manager Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. We are seeking a highly organized Workplace Experience Manage to support our London office, who will manage a Workplace Manager based out of Warsaw to cover the European and Taiwain offices. This role is essential to creating a welcoming, well-run environment where employees can do their best work. You'll help maintain the physical space, support daily operations, and contribute to the broader global workplace team. This is a in-office position with a minimum of 3 days per week required on-site, with the potential to increase up to 5 days per week depending on business needs, leadership visits and events. WHAT YOU'LL DO Management Responsible for managing the Warsaw Workplace Coordinator. Ensure the Warsaw manager is completing daily duties and tasks for the Warsaw team and is onsite 3 days a week: Tuesday, Wednesday, Thursday. With the Warsaw manager, oversee the Amsterdam, Hamburg, Porto, Taipei offices and facilities. Office Operations & Facilities Act as the go-to contact for general office support, working closely with building management on cleanliness, maintenance, repairs and access control issues. Submit and track tickets related to repairs, desk setups, and space improvements. Conduct regular space audits to ensure the office remains tidy, functional, and well-stocked. Coordinate internal moves, assist with desk resets, and manage setup tasks. Support IT by assisting with basic tech troubleshooting (e.g., connecting monitors, managing cables, monitor and address conference room tech issues, ensuring seamless meeting experiences). Maintain a safe, secure, and well-functioning work environment, ensuring all appliances and office equipment are in good working order. Ensure full compliance with UK health and safety legislation, including fire safety, risk assessments, and building regulations; maintain accurate records and coordinate required inspections and certifications. Support environmental and EHS (Environmental, Health & Safety) initiatives by promoting responsible resource use, maintaining recycling and waste management practices, and partnering with vendors that align with UK sustainability standards. Maintain and regularly update emergency procedures, including first aid kit checks, fire warden coordination, evacuation protocols, and contributions to business continuity planning. Stay informed about industry trends and best practices as it relates to managing the office. Food & Beverage Order and stock weekly snacks and beverages, maintaining kitchen cleanliness and supply levels. Coordinate recurring lunch deliveries, manage order logistics, and handle clean up. Maintain inventory of office supplies such as adapters, chargers, furniture, appliances, electronics and light stationery. Events & Employee Experience Coordinate and support onsite and offsite experiences including recurring events, executive visits, and ad hoc gatherings and All Hands Meeting Coordination. Develop and uphold workplace standards and protocols in collaboration with the HR team to ensure a consistent and supportive office environment. Collaborate with the People Team and leadership to plan and execute internal initiatives that foster engagement and connection. Foster a positive and collaborative office culture that reflects the company's values and encourages teamwork. Gather and analyze employee feedback to continuously improve office operations and foster a positive work environment. Serve as a go-to resource for employee inquiries, connecting individuals to the appropriate internal resources. Facilitate clear internal communications around events, office updates and workplace initiatives. Help Assist with travel coordination tasks like researching nearby hotel options and partnering with hotels to secure preferred corporate rates. Employee Office Onboarding Support Act as an in-office point of contact for new joiners with office-related questions. Send a welcome email outlining key building and workplace details to help new hires successfully navigate the space. Conduct office tours for new joiners and visiting guests. Administrative & Executive Support Provide administrative support including scheduling help for in-office meetings, coordinating vendor/customer visits, and assisting with office-related documentation. Assist with onsite logistics during executive visits and company-wide events. Partner with Executive Assistants for meeting setup, travel coordination, and office-hosted offsites. Vendor & Budget Coordination Manage vendor relationships (e.g., cleaners, catering, events, security, supply vendors), ensuring consistent service and performance. Maintain confidentiality and support data protection protocols when handling internal or vendor-related information. Maintain awareness of and ensure compliance with local employment regulations, GDPR, and relevant workplace legislation in partnership with HR and Legal. Track office expenses and help manage budget planning in collaboration with Workplace and Finance teams. Research and negotiate local vendor contracts to ensure cost-effectiveness and service quality. Process invoices and payments in a timely manner and in accordance with Samba expense policy. Global Workplace Support Provide regional coverage for global teammates when they're out of office. Participate in global projects such as workplace surveys and data gathering to help improve the employee experience. Coordinate across time zones to ensure smooth collaboration with international workplace teams. Key Stakeholders Employees in the London region People Team Executives & Executive Assistants Finance & Legal Teams Building Management IT Support Global Workplace Team WHO YOU ARE Warm, resourceful, and committed to delivering exceptional workplace experiences. Exceptionally organized with strong communication and follow-through skills. Proactive, detail-oriented, and comfortable working autonomously. Familiar with Google Workspace (Docs, Sheets, Calendar, Gmail); Slack experience is a plus. Confident managing vendors and performing light tech troubleshooting when needed. Adaptable to shifting priorities and excited to contribute to a high-functioning, globally connected workplace team. Passionate about fostering culture and community, with a focus on Samba people-centered experiences. Comfortable using internal systems and engagement tools (e.g., HRIS platforms or event tools) to support team operations. £51,000 - £66,000 a year Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy . For residents of the EU , Samba Inc. is the data controller.
Jun 27, 2025
Full time
Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. We are seeking a highly organized Workplace Experience Manage to support our London office, who will manage a Workplace Manager based out of Warsaw to cover the European and Taiwain offices. This role is essential to creating a welcoming, well-run environment where employees can do their best work. You'll help maintain the physical space, support daily operations, and contribute to the broader global workplace team. This is a in-office position with a minimum of 3 days per week required on-site, with the potential to increase up to 5 days per week depending on business needs, leadership visits and events. WHAT YOU'LL DO Management Responsible for managing the Warsaw Workplace Coordinator. Ensure the Warsaw manager is completing daily duties and tasks for the Warsaw team and is onsite 3 days a week: Tuesday, Wednesday, Thursday. With the Warsaw manager, oversee the Amsterdam, Hamburg, Porto, Taipei offices and facilities. Office Operations & Facilities Act as the go-to contact for general office support, working closely with building management on cleanliness, maintenance, repairs and access control issues. Submit and track tickets related to repairs, desk setups, and space improvements. Conduct regular space audits to ensure the office remains tidy, functional, and well-stocked. Coordinate internal moves, assist with desk resets, and manage setup tasks. Support IT by assisting with basic tech troubleshooting (e.g., connecting monitors, managing cables, monitor and address conference room tech issues, ensuring seamless meeting experiences). Maintain a safe, secure, and well-functioning work environment, ensuring all appliances and office equipment are in good working order. Ensure full compliance with UK health and safety legislation, including fire safety, risk assessments, and building regulations; maintain accurate records and coordinate required inspections and certifications. Support environmental and EHS (Environmental, Health & Safety) initiatives by promoting responsible resource use, maintaining recycling and waste management practices, and partnering with vendors that align with UK sustainability standards. Maintain and regularly update emergency procedures, including first aid kit checks, fire warden coordination, evacuation protocols, and contributions to business continuity planning. Stay informed about industry trends and best practices as it relates to managing the office. Food & Beverage Order and stock weekly snacks and beverages, maintaining kitchen cleanliness and supply levels. Coordinate recurring lunch deliveries, manage order logistics, and handle clean up. Maintain inventory of office supplies such as adapters, chargers, furniture, appliances, electronics and light stationery. Events & Employee Experience Coordinate and support onsite and offsite experiences including recurring events, executive visits, and ad hoc gatherings and All Hands Meeting Coordination. Develop and uphold workplace standards and protocols in collaboration with the HR team to ensure a consistent and supportive office environment. Collaborate with the People Team and leadership to plan and execute internal initiatives that foster engagement and connection. Foster a positive and collaborative office culture that reflects the company's values and encourages teamwork. Gather and analyze employee feedback to continuously improve office operations and foster a positive work environment. Serve as a go-to resource for employee inquiries, connecting individuals to the appropriate internal resources. Facilitate clear internal communications around events, office updates and workplace initiatives. Help Assist with travel coordination tasks like researching nearby hotel options and partnering with hotels to secure preferred corporate rates. Employee Office Onboarding Support Act as an in-office point of contact for new joiners with office-related questions. Send a welcome email outlining key building and workplace details to help new hires successfully navigate the space. Conduct office tours for new joiners and visiting guests. Administrative & Executive Support Provide administrative support including scheduling help for in-office meetings, coordinating vendor/customer visits, and assisting with office-related documentation. Assist with onsite logistics during executive visits and company-wide events. Partner with Executive Assistants for meeting setup, travel coordination, and office-hosted offsites. Vendor & Budget Coordination Manage vendor relationships (e.g., cleaners, catering, events, security, supply vendors), ensuring consistent service and performance. Maintain confidentiality and support data protection protocols when handling internal or vendor-related information. Maintain awareness of and ensure compliance with local employment regulations, GDPR, and relevant workplace legislation in partnership with HR and Legal. Track office expenses and help manage budget planning in collaboration with Workplace and Finance teams. Research and negotiate local vendor contracts to ensure cost-effectiveness and service quality. Process invoices and payments in a timely manner and in accordance with Samba expense policy. Global Workplace Support Provide regional coverage for global teammates when they're out of office. Participate in global projects such as workplace surveys and data gathering to help improve the employee experience. Coordinate across time zones to ensure smooth collaboration with international workplace teams. Key Stakeholders Employees in the London region People Team Executives & Executive Assistants Finance & Legal Teams Building Management IT Support Global Workplace Team WHO YOU ARE Warm, resourceful, and committed to delivering exceptional workplace experiences. Exceptionally organized with strong communication and follow-through skills. Proactive, detail-oriented, and comfortable working autonomously. Familiar with Google Workspace (Docs, Sheets, Calendar, Gmail); Slack experience is a plus. Confident managing vendors and performing light tech troubleshooting when needed. Adaptable to shifting priorities and excited to contribute to a high-functioning, globally connected workplace team. Passionate about fostering culture and community, with a focus on Samba people-centered experiences. Comfortable using internal systems and engagement tools (e.g., HRIS platforms or event tools) to support team operations. £51,000 - £66,000 a year Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy . For residents of the EU , Samba Inc. is the data controller.
Company Description Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart , Join us and become a Heartist . Job Description The main purpose of this role is to plan and direct all processes of the Conference Centre & Hotel meeting facilities to ensure luxury service is provided and revenue target is achieved while maintaining a positive work environment for all Heartists. Sofitel values have to be applied in all aspects of the operations. This is the largest single ballroom facility in the hotel in the KSA that can hold 3,000 to 4,000 people under one room pillarless ballroom. Ideal candidate will Supervises a large number of team members in the banqueting department. May oversee one or more subordinate assistant managers or supervisors. What will you be doing: Participate in the preparation of the annual outlet operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs. In partnership with the GM Convention Center & Director of Catering Sales, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value. Ensure all credit and financial transactions are handled in a secure manner via random spot checks in the operation. Ensure all banqueting equipment is in proper operational condition and are cleaned on a regular basis as per established standards and cleaning rosters. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly. Oversees that SOP manual is being used as necessary and that staff are trained accordingly. Communicates with the Banqueting Chef on a daily basis regarding menus and special requests for guests. Has a thorough knowledge of all Hotel & Convention facilities and is able to answer guest questions in a quick, polite and helpful manner. Coordinate with the Director of Tales & Culture to maintain responsible and effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering. Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance. Monitor day-to-day staffing requirements and provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train all team members in compliance with local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties. Ensure that teams are confident and familiar with all information regarding the events, meetings, conference centre menu's and attached Hotel and facilities. Responsible for conducting effective departmental meetings on a regular basis and communicates information of importance to the team. Attends regular BEO & Sales meetings to obtain and share information. Coordinate with Director of Culinary & Cost Control to conduct scheduled food and beverage inventory procedures. Maintain minimum and maximum stocks for all food, beverage, material, and equipment. Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner. Ensure all food and beverage items served to guests are of the highest standard, and presentation is as per established standards. Coordinate with Catering Sales team to schedule daily business forecast review. To participate in the formulation of the Annual Operating Budget in determining Convention & Banquet areas projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. Perform other duties as assigned. Qualifications 10-15 years of Banquet & Convention Center management experience is required. Large Banquet experience preferred with 3,000+ Pax capacity. Experience in a 5-star luxury hotel company is must. Saudi market experience preferred. Excellent written and spoken communication skills in Arabic & English, particularly to deal effectively with people from diverse backgrounds. Ability to work as part of a diverse team. Maintains high confidentiality, guest privacy and any related hotel matters. Able to work rotational shifts in any day of the week, late evening & holidays as per business needs. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Jun 26, 2025
Full time
Company Description Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart , Join us and become a Heartist . Job Description The main purpose of this role is to plan and direct all processes of the Conference Centre & Hotel meeting facilities to ensure luxury service is provided and revenue target is achieved while maintaining a positive work environment for all Heartists. Sofitel values have to be applied in all aspects of the operations. This is the largest single ballroom facility in the hotel in the KSA that can hold 3,000 to 4,000 people under one room pillarless ballroom. Ideal candidate will Supervises a large number of team members in the banqueting department. May oversee one or more subordinate assistant managers or supervisors. What will you be doing: Participate in the preparation of the annual outlet operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs. In partnership with the GM Convention Center & Director of Catering Sales, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value. Ensure all credit and financial transactions are handled in a secure manner via random spot checks in the operation. Ensure all banqueting equipment is in proper operational condition and are cleaned on a regular basis as per established standards and cleaning rosters. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly. Oversees that SOP manual is being used as necessary and that staff are trained accordingly. Communicates with the Banqueting Chef on a daily basis regarding menus and special requests for guests. Has a thorough knowledge of all Hotel & Convention facilities and is able to answer guest questions in a quick, polite and helpful manner. Coordinate with the Director of Tales & Culture to maintain responsible and effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering. Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance. Monitor day-to-day staffing requirements and provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train all team members in compliance with local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties. Ensure that teams are confident and familiar with all information regarding the events, meetings, conference centre menu's and attached Hotel and facilities. Responsible for conducting effective departmental meetings on a regular basis and communicates information of importance to the team. Attends regular BEO & Sales meetings to obtain and share information. Coordinate with Director of Culinary & Cost Control to conduct scheduled food and beverage inventory procedures. Maintain minimum and maximum stocks for all food, beverage, material, and equipment. Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner. Ensure all food and beverage items served to guests are of the highest standard, and presentation is as per established standards. Coordinate with Catering Sales team to schedule daily business forecast review. To participate in the formulation of the Annual Operating Budget in determining Convention & Banquet areas projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. Perform other duties as assigned. Qualifications 10-15 years of Banquet & Convention Center management experience is required. Large Banquet experience preferred with 3,000+ Pax capacity. Experience in a 5-star luxury hotel company is must. Saudi market experience preferred. Excellent written and spoken communication skills in Arabic & English, particularly to deal effectively with people from diverse backgrounds. Ability to work as part of a diverse team. Maintains high confidentiality, guest privacy and any related hotel matters. Able to work rotational shifts in any day of the week, late evening & holidays as per business needs. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Position: Restaurant Manager Operation: 250-seat Restaurant Cocktail Bar Location: West End Salary: £40,000 pa and KPI bonus Working Hrs: 50 - 55 hrs / 5 days Company Info Following a major seven-million pound refurbishment, this 250 seater Restaurant and Cocktail Bar independent located in the heart of the West End has gained Rave reviews since opening. With stunning interiors designed to deliver the 'wow' factor - menus are in the modern British style with Pan Asian influences - playfully innovative small plates and a la Carte plus private dining and events. Additional destination Cocktail Bar and open breakfast kitchen. Team: General Manager, Bar Manager, 3 Restaurant Managers and Breakfast Manager and 30 + FOH team 7 day operation: 600 - 800 + covers for lunch and dinner Role Description Working closely with the General Manager and management team, responsibilities include: Overseeing the daily smooth running of the Restaurant floor consisting of main dining room, PDR and Mezzanine Managing and organising a large team, ensuring the delivery of exceptional levels of service to ensure the ultimate guest / dining experience Purchasing and stock control, account management Team recruitment, training and development, rotas and personnel files Daily administration and figure reporting (sales, SPH, reservations, shift handover) including compliance files and procedures Management meetings; guest relations; marketing (promotions, PR and social media) Desired Attributes This role would suit a 'hands on' Restaurant Manager with an autonomous management style coupled with high volume experience gained ideally in a high end London casual dining operation. A passionate, standards orientated Manager with great people skills and personality coupled with good initiative, organisation and energy levels. Salary and Benefits Start salary: £40,000 basic pa and KPI-related bonus (review after 3 months) Permanent contract subject to standard 3 months probationary period: regular performance-related salary reviews + progression + 28 standard annual leave + work place pension + training courses as required + staff discounts approximately. 55 hrs p wk / 7 shifts over 5 days incl. Weekends Immediate start available / able to accommodate notice In accordance with the Asylum and Immigration Act 1996, candidates must prove their right to work in the UK - Verification of Documentation will be undertaken as part of FCR recruitment process FCR1719 Go to: All Jobs restaurant jobs Restaurant Manager Job in London Posted: Yesterday Place: Central London, London Position: Restaurant Manager Operation: 250-seat Restaurant Cocktail Bar Location: West End Salary: £40,000 pa and KPI bonus Working Hrs: 50 - 55 hrs / 5 days Company Info Following a major seven-million pound refurbishment, this 250 seater Restaurant and Cocktail Bar independent located in the heart of the West End has gained Rave reviews since opening. With stunning interiors designed to deliver the 'wow' factor - menus are in the modern British style with Pan Asian influences - playfully innovative small plates and a la Carte plus private dining and events. Additional destination Cocktail Bar and open breakfast kitchen. Team: General Manager, Bar Manager, 3 Restaurant Managers and Breakfast Manager and 30 + FOH team 7 day operation: 600 - 800 + covers for lunch and dinner Role Description Working closely with the General Manager and management team, responsibilities include: Overseeing the daily smooth running of the Restaurant floor consisting of main dining room, PDR and Mezzanine Managing and organising a large team, ensuring the delivery of exceptional levels of service to ensure the ultimate guest / dining experience Purchasing and stock control, account management Team recruitment, training and development, rotas and personnel files Daily administration and figure reporting (sales, SPH, reservations, shift handover) including compliance files and procedures Management meetings; guest relations; marketing (promotions, PR and social media) Desired Attributes This role would suit a 'hands on' Restaurant Manager with an autonomous management style coupled with high volume experience gained ideally in a high end London casual dining operation. A passionate, standards orientated Manager with great people skills and personality coupled with good initiative, organisation and energy levels. Salary and Benefits Start salary: £40,000 basic pa and KPI-related bonus (review after 3 months) Permanent contract subject to standard 3 months probationary period: regular performance-related salary reviews + progression + 28 standard annual leave + work place pension + training courses as required + staff discounts approximately. 55 hrs p wk / 7 shifts over 5 days incl. Weekends Immediate start available / able to accommodate notice In accordance with the Asylum and Immigration Act 1996, candidates must prove their right to work in the UK - Verification of Documentation will be undertaken as part of FCR recruitment process FCR1719 Report Apply Now Attention to job seekers Do NOT give money to employers or recruiters. The Employer should provide all the documents free of charge including visa and document processing. Real recruiting agencies get paid by the employer, they do not need your money. If an author of a job advert on asks for money please report it. Fresh Similar jobs Restaurant Manager drinking market Giant Robot, Canary Wharf. With further growth and restaurant opening later in the year, Bob's Lobster is now Yesterday Assistant Restaurant Manager The Assistant Restaurant Manager assists in coordinating all Front of House operations. This 2 days ago Assistant Restaurant Manager ASSISTANT RESTAURANT MANAGER for rhubarb at Heathrow Terminal 5 Pilot's Bar and 2 days ago Restaurant Manager With Rare Opportunity to Acquire Substantial Share of the Business Bradys is looking for a hands on restaurant manager for our 30 yearestablished business with a loyal customer 6 days ago General Restaurant Manager General Manager - Kew - Newly opened Restaurant - 33K plus 12k BonusA fantastic opportunity has arisen 7 days ago
Jun 24, 2025
Full time
Position: Restaurant Manager Operation: 250-seat Restaurant Cocktail Bar Location: West End Salary: £40,000 pa and KPI bonus Working Hrs: 50 - 55 hrs / 5 days Company Info Following a major seven-million pound refurbishment, this 250 seater Restaurant and Cocktail Bar independent located in the heart of the West End has gained Rave reviews since opening. With stunning interiors designed to deliver the 'wow' factor - menus are in the modern British style with Pan Asian influences - playfully innovative small plates and a la Carte plus private dining and events. Additional destination Cocktail Bar and open breakfast kitchen. Team: General Manager, Bar Manager, 3 Restaurant Managers and Breakfast Manager and 30 + FOH team 7 day operation: 600 - 800 + covers for lunch and dinner Role Description Working closely with the General Manager and management team, responsibilities include: Overseeing the daily smooth running of the Restaurant floor consisting of main dining room, PDR and Mezzanine Managing and organising a large team, ensuring the delivery of exceptional levels of service to ensure the ultimate guest / dining experience Purchasing and stock control, account management Team recruitment, training and development, rotas and personnel files Daily administration and figure reporting (sales, SPH, reservations, shift handover) including compliance files and procedures Management meetings; guest relations; marketing (promotions, PR and social media) Desired Attributes This role would suit a 'hands on' Restaurant Manager with an autonomous management style coupled with high volume experience gained ideally in a high end London casual dining operation. A passionate, standards orientated Manager with great people skills and personality coupled with good initiative, organisation and energy levels. Salary and Benefits Start salary: £40,000 basic pa and KPI-related bonus (review after 3 months) Permanent contract subject to standard 3 months probationary period: regular performance-related salary reviews + progression + 28 standard annual leave + work place pension + training courses as required + staff discounts approximately. 55 hrs p wk / 7 shifts over 5 days incl. Weekends Immediate start available / able to accommodate notice In accordance with the Asylum and Immigration Act 1996, candidates must prove their right to work in the UK - Verification of Documentation will be undertaken as part of FCR recruitment process FCR1719 Go to: All Jobs restaurant jobs Restaurant Manager Job in London Posted: Yesterday Place: Central London, London Position: Restaurant Manager Operation: 250-seat Restaurant Cocktail Bar Location: West End Salary: £40,000 pa and KPI bonus Working Hrs: 50 - 55 hrs / 5 days Company Info Following a major seven-million pound refurbishment, this 250 seater Restaurant and Cocktail Bar independent located in the heart of the West End has gained Rave reviews since opening. With stunning interiors designed to deliver the 'wow' factor - menus are in the modern British style with Pan Asian influences - playfully innovative small plates and a la Carte plus private dining and events. Additional destination Cocktail Bar and open breakfast kitchen. Team: General Manager, Bar Manager, 3 Restaurant Managers and Breakfast Manager and 30 + FOH team 7 day operation: 600 - 800 + covers for lunch and dinner Role Description Working closely with the General Manager and management team, responsibilities include: Overseeing the daily smooth running of the Restaurant floor consisting of main dining room, PDR and Mezzanine Managing and organising a large team, ensuring the delivery of exceptional levels of service to ensure the ultimate guest / dining experience Purchasing and stock control, account management Team recruitment, training and development, rotas and personnel files Daily administration and figure reporting (sales, SPH, reservations, shift handover) including compliance files and procedures Management meetings; guest relations; marketing (promotions, PR and social media) Desired Attributes This role would suit a 'hands on' Restaurant Manager with an autonomous management style coupled with high volume experience gained ideally in a high end London casual dining operation. A passionate, standards orientated Manager with great people skills and personality coupled with good initiative, organisation and energy levels. Salary and Benefits Start salary: £40,000 basic pa and KPI-related bonus (review after 3 months) Permanent contract subject to standard 3 months probationary period: regular performance-related salary reviews + progression + 28 standard annual leave + work place pension + training courses as required + staff discounts approximately. 55 hrs p wk / 7 shifts over 5 days incl. Weekends Immediate start available / able to accommodate notice In accordance with the Asylum and Immigration Act 1996, candidates must prove their right to work in the UK - Verification of Documentation will be undertaken as part of FCR recruitment process FCR1719 Report Apply Now Attention to job seekers Do NOT give money to employers or recruiters. The Employer should provide all the documents free of charge including visa and document processing. Real recruiting agencies get paid by the employer, they do not need your money. If an author of a job advert on asks for money please report it. Fresh Similar jobs Restaurant Manager drinking market Giant Robot, Canary Wharf. With further growth and restaurant opening later in the year, Bob's Lobster is now Yesterday Assistant Restaurant Manager The Assistant Restaurant Manager assists in coordinating all Front of House operations. This 2 days ago Assistant Restaurant Manager ASSISTANT RESTAURANT MANAGER for rhubarb at Heathrow Terminal 5 Pilot's Bar and 2 days ago Restaurant Manager With Rare Opportunity to Acquire Substantial Share of the Business Bradys is looking for a hands on restaurant manager for our 30 yearestablished business with a loyal customer 6 days ago General Restaurant Manager General Manager - Kew - Newly opened Restaurant - 33K plus 12k BonusA fantastic opportunity has arisen 7 days ago
Home Hardware Scotland Ltd
Bridge Of Weir, Renfrewshire
Shop Manager - Bridge of Weir - 40 Hours Description At Wright's Home Hardware, we take great pride in delivering outstanding customer service within a friendly and welcoming environment. As the Shop Manager, your primary responsibilities include: Customer Service: To provide outstanding level of customer service in a friendly and relaxed atmosphere Sales Growth: Liaise with the Operations Manager and Buyers within Wrights and Home Hardware to develop the full sales potential of the site Team Building: You will be responsible people management, to build and support a first-class team of staff across the site, and to set a good example to the rest of the team Operational Efficiency: You will be responsible for assisting with site maintenance, health and safety compliance, and carry out all shop processes correctly Presentation: You will be responsible for making sure the presentation of the site is pristine, tidy, well organised, well signposted and well displayed depending on the retail season Responsibilities Site Management Open the shop for deliveries and staff each day to be ready to serve our first customer for 9am Be responsible for site security with key holding duties. Notification of key holder changes both temporary and permanent to the local police and to the Directors Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance Maintain outstanding housekeeping levels within the shop Complete and ensure risk assessments are complied with. Ensure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure Carry out all duties relating to Health & Safety matters in accordance with the company's Health & Safety Policy Document in liaison with HR Services Scotland? Carry out all duties relating to Fire Safety matters in accordance with the company's Fire Action Plan Completing and ensuring risk assessments are complied with Keep the Stock Rooms clean, tidy and well organised If your shop has a van then you are responsible to ensure that the van is road worthy and up to date with servicing and MOT, prior to the road tax due date Carry out duties as required from time to time by the General Manager and/or Directors People Management Responsible for giving each employee their daily duties and areas to be working in Create a friendly, pleasant and welcoming environment for customers instore Lead team meeting's and communicate with shop staff Support the creation of a positive, pro-active team-working environment for staff Supervise staff in their duties or carry out these duties when A/L or other absences dictate Draw up the work rota ensuring that either the Manager, Assistant Shop Manager or Senior Sales Assistant is always on the premises and that the site is adequately staffed at all times Use Breathe HR software system correctly to promote the company's values and policies to staff and to support staff to carry out their duties Working with HR Department and HR Services Scotland with staffing issues following company policy and procedures. Operational Management Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures Be responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all times Supervise the weekly Home Hardware and Gamma updates ensuring all ticket updates are replaced Help to promote the company website as an online brochure for shop customers to use Forward plan and diarise seasonal stock changes, shop windows displays, in-store displays, POS and ticketing requirements Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed as appropriate Deal with all shop complaints / faulty products from customers if Department Managers are on A/L or off as part of 3-week rota Ensure pictures of the window displays are sent back to line manager Ensure all in-store displays are maintained to a high standard Ensure weekly stock checks are carried out Ensure all visible gaps are manually checked Depending on the weather, move stock to a more prominent position i.e Totes stand wheeled to the counter when it's raining or winter products at the counter when the temperature drops Work with Home Hardware's Marketing Dept and WHL Directors to develop additional local marketing opportunities or POS development Sales and Cost Management Agree and meet or exceed sales target set out by Area Manager Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines Arrange in-store promotions in liaison with buyers or HH promotions Help drive additional sales by training staff to: Tactfully recommend useful products connected to the item that the customer is enquiring about or purchasing, Referring to the company's related products listImprove displays and sales processes Accurate management of shop monies including cashing up sheet, balancing and banking Carry out stock ordering, ensure stock control, merchandise buying and mark-ups are in line with current company policy Ensure that all goods are accounted for on HHSL invoices and direct supplier invoices before adding to the stock control system. Claim for any faulty, missing or incorrect goods following the appropriate procedure Ensuring an agreed maximum stock valuation level at your shop is not exceeded Be responsible for ongoing stock checks and organisation of annual stocktaking Ensure that all sales are charged at the correct price and paid for by customers and staff members Promote the company's delivery and click and collect service to shop customers Skills Required Management, leadership and team building skills Organisational skills and the ability to multitask and plan several months ahead A pro-active approach to selling Good time keeping Flexible in the hours you are able to work Ability to work with a variety of software packages Open to training and learning opportunities Personal Characteristics Excellent interpersonal skills and ability to build effective working relationships Be a self-starter who has the confidence to work under their own initiative Highly organised and detail minded in all tasks with a positive attitude in supporting the business Flexible approach to support business' delivery of long-term goals Job Location 29 Livery Walk, Bridge of Weir, PA11 3NN Employment Type Full-time Rota Week 1 - 33 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: o6.30am - 3.30pm Sat: OFF Sun: OFF Week 2 - 41 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: 06.30am - 3.30pm Sat: 09:00am - 6.00pm Sun: OFF Week 3 - 46 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: 06.30am - 3.30pm Sat: 09.00am - 6.00pm Sun: 11.00am - 4.00pm Responsible To Area Manager and/or Operations Manager & Directors Generous staff discount across all products stocked Work place pension with The People's Pension Position: Shop Manager - Bridge of Weir - 40 Hours Name E-mail Phone Letter Add CV & Documents Add Phone Thank you for submitting your application.
Jun 22, 2025
Full time
Shop Manager - Bridge of Weir - 40 Hours Description At Wright's Home Hardware, we take great pride in delivering outstanding customer service within a friendly and welcoming environment. As the Shop Manager, your primary responsibilities include: Customer Service: To provide outstanding level of customer service in a friendly and relaxed atmosphere Sales Growth: Liaise with the Operations Manager and Buyers within Wrights and Home Hardware to develop the full sales potential of the site Team Building: You will be responsible people management, to build and support a first-class team of staff across the site, and to set a good example to the rest of the team Operational Efficiency: You will be responsible for assisting with site maintenance, health and safety compliance, and carry out all shop processes correctly Presentation: You will be responsible for making sure the presentation of the site is pristine, tidy, well organised, well signposted and well displayed depending on the retail season Responsibilities Site Management Open the shop for deliveries and staff each day to be ready to serve our first customer for 9am Be responsible for site security with key holding duties. Notification of key holder changes both temporary and permanent to the local police and to the Directors Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance Maintain outstanding housekeeping levels within the shop Complete and ensure risk assessments are complied with. Ensure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure Carry out all duties relating to Health & Safety matters in accordance with the company's Health & Safety Policy Document in liaison with HR Services Scotland? Carry out all duties relating to Fire Safety matters in accordance with the company's Fire Action Plan Completing and ensuring risk assessments are complied with Keep the Stock Rooms clean, tidy and well organised If your shop has a van then you are responsible to ensure that the van is road worthy and up to date with servicing and MOT, prior to the road tax due date Carry out duties as required from time to time by the General Manager and/or Directors People Management Responsible for giving each employee their daily duties and areas to be working in Create a friendly, pleasant and welcoming environment for customers instore Lead team meeting's and communicate with shop staff Support the creation of a positive, pro-active team-working environment for staff Supervise staff in their duties or carry out these duties when A/L or other absences dictate Draw up the work rota ensuring that either the Manager, Assistant Shop Manager or Senior Sales Assistant is always on the premises and that the site is adequately staffed at all times Use Breathe HR software system correctly to promote the company's values and policies to staff and to support staff to carry out their duties Working with HR Department and HR Services Scotland with staffing issues following company policy and procedures. Operational Management Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures Be responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all times Supervise the weekly Home Hardware and Gamma updates ensuring all ticket updates are replaced Help to promote the company website as an online brochure for shop customers to use Forward plan and diarise seasonal stock changes, shop windows displays, in-store displays, POS and ticketing requirements Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed as appropriate Deal with all shop complaints / faulty products from customers if Department Managers are on A/L or off as part of 3-week rota Ensure pictures of the window displays are sent back to line manager Ensure all in-store displays are maintained to a high standard Ensure weekly stock checks are carried out Ensure all visible gaps are manually checked Depending on the weather, move stock to a more prominent position i.e Totes stand wheeled to the counter when it's raining or winter products at the counter when the temperature drops Work with Home Hardware's Marketing Dept and WHL Directors to develop additional local marketing opportunities or POS development Sales and Cost Management Agree and meet or exceed sales target set out by Area Manager Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines Arrange in-store promotions in liaison with buyers or HH promotions Help drive additional sales by training staff to: Tactfully recommend useful products connected to the item that the customer is enquiring about or purchasing, Referring to the company's related products listImprove displays and sales processes Accurate management of shop monies including cashing up sheet, balancing and banking Carry out stock ordering, ensure stock control, merchandise buying and mark-ups are in line with current company policy Ensure that all goods are accounted for on HHSL invoices and direct supplier invoices before adding to the stock control system. Claim for any faulty, missing or incorrect goods following the appropriate procedure Ensuring an agreed maximum stock valuation level at your shop is not exceeded Be responsible for ongoing stock checks and organisation of annual stocktaking Ensure that all sales are charged at the correct price and paid for by customers and staff members Promote the company's delivery and click and collect service to shop customers Skills Required Management, leadership and team building skills Organisational skills and the ability to multitask and plan several months ahead A pro-active approach to selling Good time keeping Flexible in the hours you are able to work Ability to work with a variety of software packages Open to training and learning opportunities Personal Characteristics Excellent interpersonal skills and ability to build effective working relationships Be a self-starter who has the confidence to work under their own initiative Highly organised and detail minded in all tasks with a positive attitude in supporting the business Flexible approach to support business' delivery of long-term goals Job Location 29 Livery Walk, Bridge of Weir, PA11 3NN Employment Type Full-time Rota Week 1 - 33 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: o6.30am - 3.30pm Sat: OFF Sun: OFF Week 2 - 41 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: 06.30am - 3.30pm Sat: 09:00am - 6.00pm Sun: OFF Week 3 - 46 Hours Mon: OFF Tues: 06.30am - 3.30pm Wed: 09.00am - 6.00pm Thurs: 09.00am - 6.00pm Fri: 06.30am - 3.30pm Sat: 09.00am - 6.00pm Sun: 11.00am - 4.00pm Responsible To Area Manager and/or Operations Manager & Directors Generous staff discount across all products stocked Work place pension with The People's Pension Position: Shop Manager - Bridge of Weir - 40 Hours Name E-mail Phone Letter Add CV & Documents Add Phone Thank you for submitting your application.
Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments. They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team's capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work. About The Role Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Our Store Managers work towards a store target offering uncapped commission rates with a realistic OTE of £55k. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Sales Manager, Showroom Manager, Retail Manager or Branch Manager. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! Flexible Hybrid Working: Our hybrid working model offers the best of both worlds, balancing office and home life. My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Jun 17, 2025
Full time
Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments. They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team's capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work. About The Role Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Our Store Managers work towards a store target offering uncapped commission rates with a realistic OTE of £55k. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Sales Manager, Showroom Manager, Retail Manager or Branch Manager. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! Flexible Hybrid Working: Our hybrid working model offers the best of both worlds, balancing office and home life. My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Assistant Business Centre Manager - London Colney Job Scope: Responsibilities include but are not limited to; Front of House: Welcoming visitors to the Business Centre Offering refreshments to BizSpace guests/tours Build a solid relationship with customers Manage Mailbox and Virtual office customers Managing access control for new/departing customers, visitors, contractors Maintaining log of BizSpace guests, contractors and attendees for fire log Work closely with customers upon onboarding to ensure a smooth transition Resolve any concerns or problems regarding the business centre experience, office setup and IT Customer Management: Enhance the entire customer journey - building and strengthening relationships Coordinate and organise customer engagement activities Promote and encourage site networking and event participation Identify opportunities to link customers and their businesses with one another Oversee car park management, charging thereof and allocations Maintain stock levels of refreshments Manage supplementary recharging of ancillary services - meeting rooms, co-working etc. Manage relationships; encourage positive reviews and oversee complaints Operations: Maintain the highest of professional standards Daily review of cleaning and maintenance levels Oversee cleaning and maintenance operatives and contractors Ensure kitchens and communal areas are presented at their best - assisting where necessary Maintain sales literature and collateral; including the ordering thereof Maintain standards and oversee management of meeting room bookings Stationery and supplies management and ordering Monitoring H&S platforms (Property Plus) - Training provided Participate and drive activities that improve the quality of the services provided Help support energy consumption and ESG policies BCM Support: Encourage and promote ESG interactivity and engagement Deputise BCM role with all aspects of Business Centre management Devise regular fun and engaging activities to hold within the Business Centre Support social media activity - content, pictures & videos for followers Answering and managing calls and enquiries Maintaining availability lists, pricing and newsletters Support regionally when required within the wider team Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc. Promote and identify uplift opportunities with customers to increase income and services Carry out viewings and tours where necessary Help support locally driven enquires and sales opportunity Identify opportunities to connect and enhance relationships with the local community Key Skills: Excellent communication skills at all levels Problem solver by nature Sales Orientated Good knowledge of use of IT Use of Microsoft 365 Good telephone manner Professional appearance and personality Flexible Full clean driving license What We Offer You An attractive salary and flexible working hours A high degree of creative freedom, a supportive working environment, and an open corporate culture Attractive development opportunities in a modern, future-oriented company Internal training opportunities and onboarding Health and wellbeing Company events This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
Jun 10, 2025
Full time
Assistant Business Centre Manager - London Colney Job Scope: Responsibilities include but are not limited to; Front of House: Welcoming visitors to the Business Centre Offering refreshments to BizSpace guests/tours Build a solid relationship with customers Manage Mailbox and Virtual office customers Managing access control for new/departing customers, visitors, contractors Maintaining log of BizSpace guests, contractors and attendees for fire log Work closely with customers upon onboarding to ensure a smooth transition Resolve any concerns or problems regarding the business centre experience, office setup and IT Customer Management: Enhance the entire customer journey - building and strengthening relationships Coordinate and organise customer engagement activities Promote and encourage site networking and event participation Identify opportunities to link customers and their businesses with one another Oversee car park management, charging thereof and allocations Maintain stock levels of refreshments Manage supplementary recharging of ancillary services - meeting rooms, co-working etc. Manage relationships; encourage positive reviews and oversee complaints Operations: Maintain the highest of professional standards Daily review of cleaning and maintenance levels Oversee cleaning and maintenance operatives and contractors Ensure kitchens and communal areas are presented at their best - assisting where necessary Maintain sales literature and collateral; including the ordering thereof Maintain standards and oversee management of meeting room bookings Stationery and supplies management and ordering Monitoring H&S platforms (Property Plus) - Training provided Participate and drive activities that improve the quality of the services provided Help support energy consumption and ESG policies BCM Support: Encourage and promote ESG interactivity and engagement Deputise BCM role with all aspects of Business Centre management Devise regular fun and engaging activities to hold within the Business Centre Support social media activity - content, pictures & videos for followers Answering and managing calls and enquiries Maintaining availability lists, pricing and newsletters Support regionally when required within the wider team Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc. Promote and identify uplift opportunities with customers to increase income and services Carry out viewings and tours where necessary Help support locally driven enquires and sales opportunity Identify opportunities to connect and enhance relationships with the local community Key Skills: Excellent communication skills at all levels Problem solver by nature Sales Orientated Good knowledge of use of IT Use of Microsoft 365 Good telephone manner Professional appearance and personality Flexible Full clean driving license What We Offer You An attractive salary and flexible working hours A high degree of creative freedom, a supportive working environment, and an open corporate culture Attractive development opportunities in a modern, future-oriented company Internal training opportunities and onboarding Health and wellbeing Company events This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
At Wright's Home Hardware, we take great pride in delivering outstanding customer service within a friendly and welcoming environment. As the Shop Manager, your primary responsibilities include: Customer Service: To provide outstanding level of customer service in a friendly and relaxed atmosphere Sales Growth: Liaise with the Operations Manager and Buyers within Wrights and Home Hardware to develop the full sales potential of the site Team Building: You will be responsible people management, to build and support a first-class team of staff across the site, and to set a good example to the rest of the team Operational Efficiency: You will be responsible for assisting with site maintenance, health and safety compliance, and carry out all shop processes correctly Presentation: You will be responsible for making sure the presentation of the site is pristine, tidy, well organised, well signposted and well displayed depending on the retail season Responsibilities Site Management Open the shop for deliveries and staff each day to be ready to serve our first customer for 9am Be responsible for site security with key holding duties. Notification of key holder changes both temporary and permanent to the local police and to the Directors Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance Maintain outstanding housekeeping levels within the shop Complete and ensure risk assessments are complied with. Ensure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure Carry out all duties relating to Health & Safety matters in accordance with the company's Health & Safety Policy Document in liaison with HR Services Scotland? Carry out all duties relating to Fire Safety matters in accordance with the company's Fire Action Plan Completing and ensuring risk assessments are complied with Keep the Stock Rooms clean, tidy and well organised If your shop has a van then you are responsible to ensure that the van is road worthy and up to date with servicing and MOT, prior to the road tax due date Carry out duties as required from time to time by the General Manager and/or Directors People Management Responsible for giving each employee their daily duties and areas to be working in Create a friendly, pleasant and welcoming environment for customers instore Lead team meeting's and communicate with shop staff Support the creation of a positive, pro-active team-working environment for staff Supervise staff in their duties or carry out these duties when A/L or other absences dictate Draw up the work rota ensuring that either the Manager, Assistant Shop Manager or Senior Sales Assistant is always on the premises and that the site is adequately staffed at all times Use Breathe HR software system correctly to promote the company's values and policies to staff and to support staff to carry out their duties Working with HR Department and HR Services Scotland with staffing issues following company policy and procedures. Operational Management Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures Be responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all times Supervise the weekly Home Hardware and Gamma updates ensuring all ticket updates are replaced Help to promote the company website as an online brochure for shop customers to use Forward plan and diarise seasonal stock changes, shop windows displays, in-store displays, POS and ticketing requirements Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed as appropriate Deal with all shop complaints / faulty products from customers if Department Managers are on A/L or off as part of 3-week rota Ensure pictures of the window displays are sent back to line manager Ensure all in-store displays are maintained to a high standard Ensure weekly stock checks are carried out Ensure all visible gaps are manually checked Depending on the weather, move stock to a more prominent position i.e Totes stand wheeled to the counter when it's raining or winter products at the counter when the temperature drops Work with Home Hardware's Marketing Dept and WHL Directors to develop additional local marketing opportunities or POS development Sales and Cost Management Agree and meet or exceed sales target set out by Area Manager Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines Arrange in-store promotions in liaison with buyers or HH promotions Help drive additional sales by training staff to: Tactfully recommend useful products connected to the item that the customer is enquiring about or purchasing, Referring to the company's related products listImprove displays and sales processes Accurate management of shop monies including cashing up sheet, balancing and banking Carry out stock ordering, ensure stock control, merchandise buying and mark-ups are in line with current company policy Ensure that all goods are accounted for on HHSL invoices and direct supplier invoices before adding to the stock control system. Claim for any faulty, missing or incorrect goods following the appropriate procedure Ensuring an agreed maximum stock valuation level at your shop is not exceeded Be responsible for ongoing stock checks and organisation of annual stocktaking Ensure that all sales are charged at the correct price and paid for by customers and staff members Promote the company's delivery and click and collect service to shop customers Skills Required Management, leadership and team building skills Organisational skills and the ability to multitask and plan several months ahead A pro-active approach to selling Good time keeping Flexible in the hours you are able to work Ability to work with a variety of software packages Open to training and learning opportunities Personal Characteristics Excellent interpersonal skills and ability to build effective working relationships Be a self-starter who has the confidence to work under their own initiative Highly organised and detail minded in all tasks with a positive attitude in supporting the business Flexible approach to support business' delivery of long-term goals Job Location 10 Church Street, Troon, KA10 6AU Employment Type Full-time Rota Week 1 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: o8.45am - 5.45pm Sat: 08.45am - 5.45pm Sun: 11am - 4pm Week 2 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: 08.45am - 5.45pm Sat: OFF Sun: OFF Week 3 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: 08.45am - 5.45pm Sat: 08.45am - 5.45pm Sun: OFF Salary £30,035 plus bonus when conditions are met Responsible To Area Manager and/or Operations Manager & Directors Generous staff discount across all products stocked Work place pension with The People's Pension
Jun 10, 2025
Full time
At Wright's Home Hardware, we take great pride in delivering outstanding customer service within a friendly and welcoming environment. As the Shop Manager, your primary responsibilities include: Customer Service: To provide outstanding level of customer service in a friendly and relaxed atmosphere Sales Growth: Liaise with the Operations Manager and Buyers within Wrights and Home Hardware to develop the full sales potential of the site Team Building: You will be responsible people management, to build and support a first-class team of staff across the site, and to set a good example to the rest of the team Operational Efficiency: You will be responsible for assisting with site maintenance, health and safety compliance, and carry out all shop processes correctly Presentation: You will be responsible for making sure the presentation of the site is pristine, tidy, well organised, well signposted and well displayed depending on the retail season Responsibilities Site Management Open the shop for deliveries and staff each day to be ready to serve our first customer for 9am Be responsible for site security with key holding duties. Notification of key holder changes both temporary and permanent to the local police and to the Directors Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance Maintain outstanding housekeeping levels within the shop Complete and ensure risk assessments are complied with. Ensure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure Carry out all duties relating to Health & Safety matters in accordance with the company's Health & Safety Policy Document in liaison with HR Services Scotland? Carry out all duties relating to Fire Safety matters in accordance with the company's Fire Action Plan Completing and ensuring risk assessments are complied with Keep the Stock Rooms clean, tidy and well organised If your shop has a van then you are responsible to ensure that the van is road worthy and up to date with servicing and MOT, prior to the road tax due date Carry out duties as required from time to time by the General Manager and/or Directors People Management Responsible for giving each employee their daily duties and areas to be working in Create a friendly, pleasant and welcoming environment for customers instore Lead team meeting's and communicate with shop staff Support the creation of a positive, pro-active team-working environment for staff Supervise staff in their duties or carry out these duties when A/L or other absences dictate Draw up the work rota ensuring that either the Manager, Assistant Shop Manager or Senior Sales Assistant is always on the premises and that the site is adequately staffed at all times Use Breathe HR software system correctly to promote the company's values and policies to staff and to support staff to carry out their duties Working with HR Department and HR Services Scotland with staffing issues following company policy and procedures. Operational Management Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures Be responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all times Supervise the weekly Home Hardware and Gamma updates ensuring all ticket updates are replaced Help to promote the company website as an online brochure for shop customers to use Forward plan and diarise seasonal stock changes, shop windows displays, in-store displays, POS and ticketing requirements Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed as appropriate Deal with all shop complaints / faulty products from customers if Department Managers are on A/L or off as part of 3-week rota Ensure pictures of the window displays are sent back to line manager Ensure all in-store displays are maintained to a high standard Ensure weekly stock checks are carried out Ensure all visible gaps are manually checked Depending on the weather, move stock to a more prominent position i.e Totes stand wheeled to the counter when it's raining or winter products at the counter when the temperature drops Work with Home Hardware's Marketing Dept and WHL Directors to develop additional local marketing opportunities or POS development Sales and Cost Management Agree and meet or exceed sales target set out by Area Manager Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines Arrange in-store promotions in liaison with buyers or HH promotions Help drive additional sales by training staff to: Tactfully recommend useful products connected to the item that the customer is enquiring about or purchasing, Referring to the company's related products listImprove displays and sales processes Accurate management of shop monies including cashing up sheet, balancing and banking Carry out stock ordering, ensure stock control, merchandise buying and mark-ups are in line with current company policy Ensure that all goods are accounted for on HHSL invoices and direct supplier invoices before adding to the stock control system. Claim for any faulty, missing or incorrect goods following the appropriate procedure Ensuring an agreed maximum stock valuation level at your shop is not exceeded Be responsible for ongoing stock checks and organisation of annual stocktaking Ensure that all sales are charged at the correct price and paid for by customers and staff members Promote the company's delivery and click and collect service to shop customers Skills Required Management, leadership and team building skills Organisational skills and the ability to multitask and plan several months ahead A pro-active approach to selling Good time keeping Flexible in the hours you are able to work Ability to work with a variety of software packages Open to training and learning opportunities Personal Characteristics Excellent interpersonal skills and ability to build effective working relationships Be a self-starter who has the confidence to work under their own initiative Highly organised and detail minded in all tasks with a positive attitude in supporting the business Flexible approach to support business' delivery of long-term goals Job Location 10 Church Street, Troon, KA10 6AU Employment Type Full-time Rota Week 1 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: o8.45am - 5.45pm Sat: 08.45am - 5.45pm Sun: 11am - 4pm Week 2 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: 08.45am - 5.45pm Sat: OFF Sun: OFF Week 3 Mon: OFF Tues: 08.45am - 5.45pm Wed: 08.45am - 5.45pm Thurs: 08.45am - 5.45pm Fri: 08.45am - 5.45pm Sat: 08.45am - 5.45pm Sun: OFF Salary £30,035 plus bonus when conditions are met Responsible To Area Manager and/or Operations Manager & Directors Generous staff discount across all products stocked Work place pension with The People's Pension
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jun 07, 2025
Full time
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Core Role: This is a "hands-on" role with staff reporting. The ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM and CSR(s) to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager, and the management team. Work as one team with your CSM/CSR(s) to deliver targets - including opening, closing, and daily check standards. Ensure the Centre building/facilities meet the expected high standards at all times. Support client move-in/move-out procedures and turnaround of vacant offices/meeting rooms with full completion of associated paperwork/administration & AML compliance. Ensure preparation and maintenance of client files. Oversee CSR(s) in handling customer/visitor enquiries professionally. Assist in secretarial/administrative tasks, customer invoicing, and payment follow-ups. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Perform regular housekeeping checks to maintain a professional Centre environment. Liaise with suppliers for maintenance works and cost control. Manage purchasing and Centre stock control, including Purchase Orders. Be trained in AV equipment and handle IT/Telephony queries (liaising with Silver Lining) using the Orega portal where applicable. Provide administrative support to the CSM and sales support to the Regional Sales Manager. Liaise with building management teams to ensure smooth relationships. CSR Supervision Manage the daily and weekly tasks of the team, ensuring all responsibilities are covered and high standards are met. Lead the morning team meeting. Handle telecoms enquiries, including moves, changes, faults, and data records upkeep. Ensure empty offices are set up according to company show standards. Assist in client move-in processes (managing inventories, issuing keys & passes). Conduct Quality Standards Audit monthly to ensure adherence to company standards. Oversee CSR(s) on a day-to-day basis and manage the Centre/CSR(s) in the absence of the CSM. Conduct 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with CSR(s) and provide feedback to the CSM and HR manager. Manage rota scheduling to allow development time for CSR(s). Support training and personal development for junior staff. Ensure compliance with Health & Safety policies, including Fire Risk Assessments, PAT testing, and Weekly Fire Testing. Finance Manage invoicing, including prebilling, billing, invoicing & account queries, direct debit collections, and debt collection. Liaise with the CSM for credit note queries. Sales and Marketing Conduct Centre tours to support the CSM and ensure CSR(s) are trained to handle tours independently. Ensure CSR(s) understand key aspects of Orega Licence Agreements, including terms & conditions and special conditions. Maintain adherence to Orega brand guidelines in signage, emails, and branded documents. Health & Safety Ensure team members understand their legal responsibility for health and safety and adopt safe working practices. Complete all relevant EdApp training courses. Essential Skills, Experience & Qualifications 2-3 years of outstanding customer relationship skills. 1-2 years of experience engaging in influencing client renewals and general finance (preferred). 1-2 years of experience in a commercial environment with strong knowledge of service operations. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Strong communication and presentation skills. People-oriented and confident in engaging with customers. Excellent influencing skills and a positive attitude. Computer literate with a willingness to learn and train others in IT/Telephony. Strong planning and organizational skills. Outgoing, enthusiastic, honest, and confident. Proficient in Microsoft Office. Strong team player with supervisory experience. Confident in interacting with a range of clients up to Board level. Ability to multitask and work proactively. Sensitive to multicultural environments with effective interpersonal skills. Ability to perform under pressure. Professional in handling customer/visitor enquiries. Strong initiative, attention to detail, and organizational skills. Limits of Authority No authority to appoint, discipline, or dismiss employees. No authority to approve annual leave and absence. No authority to commit Orega to spending beyond agreed limits. No authority to sign agreements or contracts. Authority to suggest process/procedure improvements in consultation with the CSM. The Assistant Customer Services Manager should be competent in the following Orega processes: PMI Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Operate IRIS Opening and Closing building procedures Health & Safety As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Jun 06, 2025
Full time
Core Role: This is a "hands-on" role with staff reporting. The ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM and CSR(s) to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager, and the management team. Work as one team with your CSM/CSR(s) to deliver targets - including opening, closing, and daily check standards. Ensure the Centre building/facilities meet the expected high standards at all times. Support client move-in/move-out procedures and turnaround of vacant offices/meeting rooms with full completion of associated paperwork/administration & AML compliance. Ensure preparation and maintenance of client files. Oversee CSR(s) in handling customer/visitor enquiries professionally. Assist in secretarial/administrative tasks, customer invoicing, and payment follow-ups. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Perform regular housekeeping checks to maintain a professional Centre environment. Liaise with suppliers for maintenance works and cost control. Manage purchasing and Centre stock control, including Purchase Orders. Be trained in AV equipment and handle IT/Telephony queries (liaising with Silver Lining) using the Orega portal where applicable. Provide administrative support to the CSM and sales support to the Regional Sales Manager. Liaise with building management teams to ensure smooth relationships. CSR Supervision Manage the daily and weekly tasks of the team, ensuring all responsibilities are covered and high standards are met. Lead the morning team meeting. Handle telecoms enquiries, including moves, changes, faults, and data records upkeep. Ensure empty offices are set up according to company show standards. Assist in client move-in processes (managing inventories, issuing keys & passes). Conduct Quality Standards Audit monthly to ensure adherence to company standards. Oversee CSR(s) on a day-to-day basis and manage the Centre/CSR(s) in the absence of the CSM. Conduct 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with CSR(s) and provide feedback to the CSM and HR manager. Manage rota scheduling to allow development time for CSR(s). Support training and personal development for junior staff. Ensure compliance with Health & Safety policies, including Fire Risk Assessments, PAT testing, and Weekly Fire Testing. Finance Manage invoicing, including prebilling, billing, invoicing & account queries, direct debit collections, and debt collection. Liaise with the CSM for credit note queries. Sales and Marketing Conduct Centre tours to support the CSM and ensure CSR(s) are trained to handle tours independently. Ensure CSR(s) understand key aspects of Orega Licence Agreements, including terms & conditions and special conditions. Maintain adherence to Orega brand guidelines in signage, emails, and branded documents. Health & Safety Ensure team members understand their legal responsibility for health and safety and adopt safe working practices. Complete all relevant EdApp training courses. Essential Skills, Experience & Qualifications 2-3 years of outstanding customer relationship skills. 1-2 years of experience engaging in influencing client renewals and general finance (preferred). 1-2 years of experience in a commercial environment with strong knowledge of service operations. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Strong communication and presentation skills. People-oriented and confident in engaging with customers. Excellent influencing skills and a positive attitude. Computer literate with a willingness to learn and train others in IT/Telephony. Strong planning and organizational skills. Outgoing, enthusiastic, honest, and confident. Proficient in Microsoft Office. Strong team player with supervisory experience. Confident in interacting with a range of clients up to Board level. Ability to multitask and work proactively. Sensitive to multicultural environments with effective interpersonal skills. Ability to perform under pressure. Professional in handling customer/visitor enquiries. Strong initiative, attention to detail, and organizational skills. Limits of Authority No authority to appoint, discipline, or dismiss employees. No authority to approve annual leave and absence. No authority to commit Orega to spending beyond agreed limits. No authority to sign agreements or contracts. Authority to suggest process/procedure improvements in consultation with the CSM. The Assistant Customer Services Manager should be competent in the following Orega processes: PMI Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Operate IRIS Opening and Closing building procedures Health & Safety As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
A passionate and commercially savvy deputy general manager is needed to join The Ship Inn, an iconic beachside pub, restaurant, and six-bedroom inn in Elie, East Neuk of Fife. With its stunning coastal views, exceptional seasonal menus, and a relaxed yet high-quality dining experience, The Ship Inn is a destination venue known for its warm hospitality, great food, and unbeatable beachfront setting. As part of TBC Pub Company, the team embraces the core values of teamwork, brilliance, and creativity, delivering outstanding guest experiences, pushing boundaries with food and drink, and fostering a welcoming and engaging environment. What we offer: Competitive salary up to £40,000 per year, depending on experience Performance-based bonus awarded annually based on business success Tronc and gratuities, including a share of service charge and credit card tips Career progression with the opportunity to step up to general manager in the future Work-life balance with Christmas Day off and flexible shift patterns Pension scheme to support your financial future A breathtaking workplace in an iconic beachside setting in beautiful Elie Key responsibilities: Support the general manager in leading the daily operations of the pub, restaurant, and rooms Ensure a seamless and high-quality guest experience Oversee food and drink service standards, ensuring seasonality and locally sourced produce are reflected in offerings Assist in driving marketing and social media campaigns to attract and retain guests Support financial performance by managing gross profit margins, wage control, and cost efficiency Lead, train, and motivate the team to deliver excellence in hospitality Maintain high operational standards, ensuring compliance with health and safety regulations Work closely with the general manager to bring fresh ideas and innovation to the venue What we're looking for: A true foodie with a passion for great food, seasonality, and locally sourced produce A drinks enthusiast with an interest in wine, craft ales, and cocktails, helping to curate an exciting drinks list Experience in marketing and social media, with the ability to support and drive engaging food and beverage campaigns A commercially savvy operator with an understanding of gross profit margins, wage percentage control, and cost management, with experience in flexing staffing levels to match forecasted sales A hands-on leader who works side by side with the team to ensure exceptional service A strong team player and mentor who supports the general manager in developing, training, and motivating a high-performing team A guest-focused leader with a commitment to delivering outstanding hospitality and memorable experiences A confident operator with experience running a busy, high-quality pub or restaurant, with a track record of improving business performance This is an exciting opportunity for a motivated hospitality professional to play a key role in a well-regarded destination venue while working alongside a talented team. Similar job titles include: Deputy general manager, assistant general manager, pub manager, restaurant manager, food & beverage manager, operations manager, guest experience manager. Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Mar 08, 2025
Full time
A passionate and commercially savvy deputy general manager is needed to join The Ship Inn, an iconic beachside pub, restaurant, and six-bedroom inn in Elie, East Neuk of Fife. With its stunning coastal views, exceptional seasonal menus, and a relaxed yet high-quality dining experience, The Ship Inn is a destination venue known for its warm hospitality, great food, and unbeatable beachfront setting. As part of TBC Pub Company, the team embraces the core values of teamwork, brilliance, and creativity, delivering outstanding guest experiences, pushing boundaries with food and drink, and fostering a welcoming and engaging environment. What we offer: Competitive salary up to £40,000 per year, depending on experience Performance-based bonus awarded annually based on business success Tronc and gratuities, including a share of service charge and credit card tips Career progression with the opportunity to step up to general manager in the future Work-life balance with Christmas Day off and flexible shift patterns Pension scheme to support your financial future A breathtaking workplace in an iconic beachside setting in beautiful Elie Key responsibilities: Support the general manager in leading the daily operations of the pub, restaurant, and rooms Ensure a seamless and high-quality guest experience Oversee food and drink service standards, ensuring seasonality and locally sourced produce are reflected in offerings Assist in driving marketing and social media campaigns to attract and retain guests Support financial performance by managing gross profit margins, wage control, and cost efficiency Lead, train, and motivate the team to deliver excellence in hospitality Maintain high operational standards, ensuring compliance with health and safety regulations Work closely with the general manager to bring fresh ideas and innovation to the venue What we're looking for: A true foodie with a passion for great food, seasonality, and locally sourced produce A drinks enthusiast with an interest in wine, craft ales, and cocktails, helping to curate an exciting drinks list Experience in marketing and social media, with the ability to support and drive engaging food and beverage campaigns A commercially savvy operator with an understanding of gross profit margins, wage percentage control, and cost management, with experience in flexing staffing levels to match forecasted sales A hands-on leader who works side by side with the team to ensure exceptional service A strong team player and mentor who supports the general manager in developing, training, and motivating a high-performing team A guest-focused leader with a commitment to delivering outstanding hospitality and memorable experiences A confident operator with experience running a busy, high-quality pub or restaurant, with a track record of improving business performance This is an exciting opportunity for a motivated hospitality professional to play a key role in a well-regarded destination venue while working alongside a talented team. Similar job titles include: Deputy general manager, assistant general manager, pub manager, restaurant manager, food & beverage manager, operations manager, guest experience manager. Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Domis Construction has exciting Food Service Assistant opportunities in their Manchester based team. Location: Manchester (Various Locations) Salary: £11.44 PH Job Type: Full- Time, Permanent Hours: 30 Hours PW Minimum (Usual Hours 6:00am and 3:30pm) About Us: Domis Construction is one of Manchester s largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. Food Service Assistant - The Role: We currently have exciting opportunities for Food Service Assistant s to join our expanding team. This is a great opportunity for a customer focused individual to join one of Manchester s biggest Contractors in our catering facility Domis Eat. We have a high standard of hygiene and cleanliness throughout our operations. We offer freshly made food daily. We are looking for energetic enthusiastic members to join our expanding team. The hours of work are variable each week, with a minimum of 30 hours. Our standard working week is Monday to Friday, with occasional evening functions and Saturdays. Actual days and start/finish times will vary according to the rota but will generally fall between 6am and 3:30pm. Each shift includes a 30-minute unpaid break. Food Service Assistant - Key Responsibilities: - To assist with all aspects of food preparation and presentation to the Domis Eat standards - To always provide an efficient and friendly service to our customers - To ensure that food is presented and served in a clean, hygienic environment - To help in the preparation of the freshly made food/sandwiches - To assist at service times by serving the customer at the counter as directed, in a fast and efficient way - Operate till during service periods - To communicate well with customers and other members of staff and demonstrate a helpful attitude at all times - To undertake all aspects in cleaning equipment to the Domis Eat standard in line with the cleaning rota or as directed by the line manager - To ensure tables, microwave, clearing area and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required - Fill and clean vending machines, record on service cards, use the stock control sheets as directed - Check in deliveries and temperatures on delivery, put away deliveries as directed. Use stock rotation as appropriate in the storerooms - Record food temperatures during service - To record wastage - To fulfil any reasonable management request - To attend/receive any job-related training as required Additional Ad-hoc Duties: - To assist at any special functions, some of which may occur outside working hours - To report any customer complaints or compliments and take some remedial action if at all - To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action where appropriate or possible - To attend meetings and training courses when required - To provide cover in other Domis Eats restaurants during periods of holidays and sickness Food Service Assistant You: - Good communications skills - Previous food handling experience and cooking experience - Previous contract catering experience - Ability to adhere to all health & safety practices - Strong customer service skills - High level performer - High levels of personal hygiene and appearance Desirable but not essential: - Food hygiene certificate To submit your CV for this exciting Food Service Assistant opportunity, please click Apply now!
Mar 08, 2025
Full time
Domis Construction has exciting Food Service Assistant opportunities in their Manchester based team. Location: Manchester (Various Locations) Salary: £11.44 PH Job Type: Full- Time, Permanent Hours: 30 Hours PW Minimum (Usual Hours 6:00am and 3:30pm) About Us: Domis Construction is one of Manchester s largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. Food Service Assistant - The Role: We currently have exciting opportunities for Food Service Assistant s to join our expanding team. This is a great opportunity for a customer focused individual to join one of Manchester s biggest Contractors in our catering facility Domis Eat. We have a high standard of hygiene and cleanliness throughout our operations. We offer freshly made food daily. We are looking for energetic enthusiastic members to join our expanding team. The hours of work are variable each week, with a minimum of 30 hours. Our standard working week is Monday to Friday, with occasional evening functions and Saturdays. Actual days and start/finish times will vary according to the rota but will generally fall between 6am and 3:30pm. Each shift includes a 30-minute unpaid break. Food Service Assistant - Key Responsibilities: - To assist with all aspects of food preparation and presentation to the Domis Eat standards - To always provide an efficient and friendly service to our customers - To ensure that food is presented and served in a clean, hygienic environment - To help in the preparation of the freshly made food/sandwiches - To assist at service times by serving the customer at the counter as directed, in a fast and efficient way - Operate till during service periods - To communicate well with customers and other members of staff and demonstrate a helpful attitude at all times - To undertake all aspects in cleaning equipment to the Domis Eat standard in line with the cleaning rota or as directed by the line manager - To ensure tables, microwave, clearing area and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required - Fill and clean vending machines, record on service cards, use the stock control sheets as directed - Check in deliveries and temperatures on delivery, put away deliveries as directed. Use stock rotation as appropriate in the storerooms - Record food temperatures during service - To record wastage - To fulfil any reasonable management request - To attend/receive any job-related training as required Additional Ad-hoc Duties: - To assist at any special functions, some of which may occur outside working hours - To report any customer complaints or compliments and take some remedial action if at all - To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action where appropriate or possible - To attend meetings and training courses when required - To provide cover in other Domis Eats restaurants during periods of holidays and sickness Food Service Assistant You: - Good communications skills - Previous food handling experience and cooking experience - Previous contract catering experience - Ability to adhere to all health & safety practices - Strong customer service skills - High level performer - High levels of personal hygiene and appearance Desirable but not essential: - Food hygiene certificate To submit your CV for this exciting Food Service Assistant opportunity, please click Apply now!
Ready to take on a key role with a company known for its success in collaborating with major retailers? If you are a confident leader with expertise in chilled products and a resilient mindset, our client wants to hear from you! Why Join This Company? A proven track record of success with major retailers. A dynamic team environment that offers room for growth and development. The opportunity to make a real impact on the company's success. Your Role: As Assistant Technical Manager, you will be a vital support to the Technical Manager, helping oversee all technical operations. Drive forward key systems and manage the introduction of new procedures. Collaborate with suppliers to ensure top-tier quality. Maintain and ensure compliance with industry quality control standards. Lead, motivate, and inspire your team to achieve and surpass their goals. Tackle challenges head-on with resilience and a proactive, solution-focused attitude. What we are looking for: A strong leader who can confidently step up in the Technical Manager's absence. Expertise and confidence in managing complex products. Resilience and a problem-solving mindset when facing challenges. Previous experience in a large corporate environment, with a focus on delivering value to the bottom line. Perks and Benefits: Competitive salary and benefits package. Clear pathways for professional development and career progression. A company that truly values and rewards your contributions. A collaborative and supportive work environment. If you are confident this is the right role for you and meet the requirements outlined above- click apply or send your CV to (url removed) or give us a call on (phone number removed). As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Feb 20, 2025
Full time
Ready to take on a key role with a company known for its success in collaborating with major retailers? If you are a confident leader with expertise in chilled products and a resilient mindset, our client wants to hear from you! Why Join This Company? A proven track record of success with major retailers. A dynamic team environment that offers room for growth and development. The opportunity to make a real impact on the company's success. Your Role: As Assistant Technical Manager, you will be a vital support to the Technical Manager, helping oversee all technical operations. Drive forward key systems and manage the introduction of new procedures. Collaborate with suppliers to ensure top-tier quality. Maintain and ensure compliance with industry quality control standards. Lead, motivate, and inspire your team to achieve and surpass their goals. Tackle challenges head-on with resilience and a proactive, solution-focused attitude. What we are looking for: A strong leader who can confidently step up in the Technical Manager's absence. Expertise and confidence in managing complex products. Resilience and a problem-solving mindset when facing challenges. Previous experience in a large corporate environment, with a focus on delivering value to the bottom line. Perks and Benefits: Competitive salary and benefits package. Clear pathways for professional development and career progression. A company that truly values and rewards your contributions. A collaborative and supportive work environment. If you are confident this is the right role for you and meet the requirements outlined above- click apply or send your CV to (url removed) or give us a call on (phone number removed). As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
