Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Overview We are seeking a highly experienced Global Benefits Director to join BCG's Benefits Centre of Expertise (COE), with broad accountability for global benefit design and oversight, including core health and benefit insurances as well as retirement and financial wellbeing. This role will be instrumental in helping shape BCG's benefits strategy, ensuring our offerings remain competitive, compliant, cost-effective, and aligned with evolving business and talent needs. The Global Benefits Director will partner closely with local and regional HR and Finance stakeholders, as well as external consultant and provider partners to help develop and deliver a cohesive, globally consistent benefits strategy, with tailored local execution. A strong ability to manage complex stakeholder relationships, provide trusted thought leadership, and execute with precision is critical for success. What You'll Do Global Benefits Strategy & Innovation: Help lead the strategic design and evolution of BCG's global benefits offerings, including retirement, healthcare, life, disability and work-life harmony benefits. Lead large, complex, and multi-dimensional projects focusing on the creation and implementation of innovative benefits programs. Ensure global benefits designs align with BCG's values, financial sustainability and BCG Unlocking Potential agenda. Embrace new ideas and champion innovative approaches to cater to the evolving benefit needs of BCG employees and of the business. Monitor legislative trends and emerging practices across the globe. Benefit Programs & Vendor Management: Help oversee benefit programs, ensuring best-in-class coverage, financial sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft agreements that drive business value, focusing on developing cost-effective benefits programs that align with BCG's aspirations. Apply rigorous risk management in plan design and funding, aligned with business continuity and compliance goals. Stakeholder Engagement & Collaboration: Cultivate deep relationships with stakeholders Influence decision-making in a complex stakeholder landscape by applying sound judgment, interpersonal skills, and expertise to build alignment - often in situations where stakeholders need to be correctly identified and engaged over time and solutions may not be fully defined upfront. Navigate sensitive discussions with credibility and tact to drive progress without creating friction. Act as a strategic thought partner to countries, systems and regions, guiding design decisions and operational delivery. Facilitate cross-functional collaboration and knowledge sharing across geographies. Program Management & Operational Excellence: Lead or support global and local projects such as benefit launches, vendor RFPs and transitions, benefit design reviews / changes, and MyBenefits technology deployment. Ensure high standards of program stewardship, data accuracy, and compliance. Continuously enhance operational tools, templates, and reporting for benefits tracking. Adeptness in researching and analysing healthcare practices, plans and programs. Ability to derive recommendations from findings and ensure that benefits plans remain current, legal, and competitive. You're Good At Client Focus & Stakeholder Management: Serving as a strategic thought partner and subject matter expert to internal clients and regional / country leadership teams, providing insight and direction across a range of complex benefit-related issues. Navigating organizational complexity with a balance of empathy, practical problem-solving, and analytical rigor. Collaborating across functions (Tax, Risk, Accounting, D&I, etc.), and across diverse geographies (e.g., EMEA, APAC, North America). Building trusted relationships with senior stakeholders by combining expertise with strategic insight - influencing outcomes, guiding decisions, and becoming a go-to advisor in complex, cross-functional settings. Leadership & Collaboration: Modelling inclusive leadership and cross-boundary collaboration. Contributing to COE-wide effectiveness and supporting capability development across the team. Guiding and mentoring Global Benefits Managers, fostering a culture of excellence and continuous growth within the COE. Expertise & Problem Solving: Applying deep domain expertise to solve complex, multi-market challenges. Making data-informed, risk-conscious decisions with clear execution plans. Has a high proficiency and deep interest in analysing external and internal data to draw insights and recommendations holistically to drive improvements. Delivering pragmatic, win-win outcomes for global and local teams through adept problem-solving skills. Distilling complex information into clear alternatives for decision-makers who don't have domain expertise Navigating ambiguity and driving to successful outcomes at pace. Communication: Crafting compelling narratives that resonate with diverse audiences and that can foster significant impact. Synthesizing technical detail into accessible, persuasive recommendations. Supporting local teams in achieving best-practice standards in communicating our benefit offerings to employees. What You'll Bring Industry Experience: You bring 10+ years of relevant experience, with an extensive background in global benefits; preferably with roles at global benefits consultancies, expertise in global benefits management and global risk financing. Experience of retirement savings plan design and governance would also be an asset to the role. Deep Understanding of Benefits: You command a deep knowledge of global employee benefits topics, including health insurance, life/disability, and retirement. Proven track record of leading initiatives which have resulted in successful and meaningful cost efficiencies, increased employee value proposition and improved risk management. Attention to detail: High attention to detail, coupled with a strong analytical capabilities. Excel and PowerPoint skills: Strong numerical skills and a high ability to summarise complex and technical information engagingly through PowerPoint. Growth Mindset: An enthusiasm for continuous learning and adaptability, embracing new technology and learning constructively from feedback. Who You'll Work With You will be part of the Global Total Rewards team, and specifically the Global Benefits COE. You will report to the Head of Global Benefits COE, and you will partner with colleagues at all levels across the firm, fostering a spirit of co-creation and delivering exceptional employee benefit insurance programs. You will collaborate closely with: Global Head of Rewards Global Benefits Senior Director (Head of Global Benefits COE) Global Benefits Insurance Director Global Wellbeing Director Global Retirement Benefits Senior Manager Regional HR and Finance leaders and their teams Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 01, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Overview We are seeking a highly experienced Global Benefits Director to join BCG's Benefits Centre of Expertise (COE), with broad accountability for global benefit design and oversight, including core health and benefit insurances as well as retirement and financial wellbeing. This role will be instrumental in helping shape BCG's benefits strategy, ensuring our offerings remain competitive, compliant, cost-effective, and aligned with evolving business and talent needs. The Global Benefits Director will partner closely with local and regional HR and Finance stakeholders, as well as external consultant and provider partners to help develop and deliver a cohesive, globally consistent benefits strategy, with tailored local execution. A strong ability to manage complex stakeholder relationships, provide trusted thought leadership, and execute with precision is critical for success. What You'll Do Global Benefits Strategy & Innovation: Help lead the strategic design and evolution of BCG's global benefits offerings, including retirement, healthcare, life, disability and work-life harmony benefits. Lead large, complex, and multi-dimensional projects focusing on the creation and implementation of innovative benefits programs. Ensure global benefits designs align with BCG's values, financial sustainability and BCG Unlocking Potential agenda. Embrace new ideas and champion innovative approaches to cater to the evolving benefit needs of BCG employees and of the business. Monitor legislative trends and emerging practices across the globe. Benefit Programs & Vendor Management: Help oversee benefit programs, ensuring best-in-class coverage, financial sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft agreements that drive business value, focusing on developing cost-effective benefits programs that align with BCG's aspirations. Apply rigorous risk management in plan design and funding, aligned with business continuity and compliance goals. Stakeholder Engagement & Collaboration: Cultivate deep relationships with stakeholders Influence decision-making in a complex stakeholder landscape by applying sound judgment, interpersonal skills, and expertise to build alignment - often in situations where stakeholders need to be correctly identified and engaged over time and solutions may not be fully defined upfront. Navigate sensitive discussions with credibility and tact to drive progress without creating friction. Act as a strategic thought partner to countries, systems and regions, guiding design decisions and operational delivery. Facilitate cross-functional collaboration and knowledge sharing across geographies. Program Management & Operational Excellence: Lead or support global and local projects such as benefit launches, vendor RFPs and transitions, benefit design reviews / changes, and MyBenefits technology deployment. Ensure high standards of program stewardship, data accuracy, and compliance. Continuously enhance operational tools, templates, and reporting for benefits tracking. Adeptness in researching and analysing healthcare practices, plans and programs. Ability to derive recommendations from findings and ensure that benefits plans remain current, legal, and competitive. You're Good At Client Focus & Stakeholder Management: Serving as a strategic thought partner and subject matter expert to internal clients and regional / country leadership teams, providing insight and direction across a range of complex benefit-related issues. Navigating organizational complexity with a balance of empathy, practical problem-solving, and analytical rigor. Collaborating across functions (Tax, Risk, Accounting, D&I, etc.), and across diverse geographies (e.g., EMEA, APAC, North America). Building trusted relationships with senior stakeholders by combining expertise with strategic insight - influencing outcomes, guiding decisions, and becoming a go-to advisor in complex, cross-functional settings. Leadership & Collaboration: Modelling inclusive leadership and cross-boundary collaboration. Contributing to COE-wide effectiveness and supporting capability development across the team. Guiding and mentoring Global Benefits Managers, fostering a culture of excellence and continuous growth within the COE. Expertise & Problem Solving: Applying deep domain expertise to solve complex, multi-market challenges. Making data-informed, risk-conscious decisions with clear execution plans. Has a high proficiency and deep interest in analysing external and internal data to draw insights and recommendations holistically to drive improvements. Delivering pragmatic, win-win outcomes for global and local teams through adept problem-solving skills. Distilling complex information into clear alternatives for decision-makers who don't have domain expertise Navigating ambiguity and driving to successful outcomes at pace. Communication: Crafting compelling narratives that resonate with diverse audiences and that can foster significant impact. Synthesizing technical detail into accessible, persuasive recommendations. Supporting local teams in achieving best-practice standards in communicating our benefit offerings to employees. What You'll Bring Industry Experience: You bring 10+ years of relevant experience, with an extensive background in global benefits; preferably with roles at global benefits consultancies, expertise in global benefits management and global risk financing. Experience of retirement savings plan design and governance would also be an asset to the role. Deep Understanding of Benefits: You command a deep knowledge of global employee benefits topics, including health insurance, life/disability, and retirement. Proven track record of leading initiatives which have resulted in successful and meaningful cost efficiencies, increased employee value proposition and improved risk management. Attention to detail: High attention to detail, coupled with a strong analytical capabilities. Excel and PowerPoint skills: Strong numerical skills and a high ability to summarise complex and technical information engagingly through PowerPoint. Growth Mindset: An enthusiasm for continuous learning and adaptability, embracing new technology and learning constructively from feedback. Who You'll Work With You will be part of the Global Total Rewards team, and specifically the Global Benefits COE. You will report to the Head of Global Benefits COE, and you will partner with colleagues at all levels across the firm, fostering a spirit of co-creation and delivering exceptional employee benefit insurance programs. You will collaborate closely with: Global Head of Rewards Global Benefits Senior Director (Head of Global Benefits COE) Global Benefits Insurance Director Global Wellbeing Director Global Retirement Benefits Senior Manager Regional HR and Finance leaders and their teams Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Company Description Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv's Future Markets function, as part of the Stakeholder Engagement team. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes to service improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility for CRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise, and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Jul 01, 2025
Full time
Company Description Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv's Future Markets function, as part of the Stakeholder Engagement team. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes to service improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility for CRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise, and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
CEO Personal Assistant / Global Services Manager London, United Kingdom (Hybrid) Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprisecustomers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. CEO Personal Assistant /Global Services Manager - UK will provide comprehensive administrative support to the CEO, and other C-Suite members, ensuring efficient coordination of daily activities, managing communications, and enabling the smooth operation of all executive functions. This role is pivotal in supporting the CEO's effectiveness and ensuring the smooth execution of strategic initiatives. As part of Global Services this role includes higher-level strategic responsibilities, such as operational excellence, facilities and infrastructure management, governance and compliance, employee wellbeing. Key Responsibilities Executive Support: Handle all correspondence for the CEO, including emails, calls, and other communications, filtering information and ensuring appropriate follow-up. Manage the CEO's calendar, ensuring effective time management and prioritization of appointments, meetings, and travel arrangements. Coordinate and prepare materials for executive meetings, presentations, and reports. Assist in preparing agendas and taking minutes for meetings, following up on action items and deadlines, when required. Travel and Event Management: Organize international and domestic travel arrangements, including flight bookings, accommodation, visas, and etc, for work and CEO's personal requirements. Plan and coordinate CEO-led events, conferences, and speaking engagements. Confidentiality and Discretion: Handle sensitive information with the highest degree of confidentiality. Maintain discretion in managing relationships with internal and external stakeholders. Relationship Management: Act as the primary point of contact for the CEO with key stakeholders, partners, and team members. Manage communications between the CEO and other senior executives, departments, or external partners. Project Coordination: Support the CEO in special projects, research, and preparing executive summaries and reports. Ensure timely completion of CEO's tasks, coordinating across different departments. Office Administrative Tasks: Manage day-to-day office tasks including managing office facilities, organizing documents, managing files, and coordinating office needs. Assist with personal tasks for the CEO as required, including managing personal appointments or errands when necessary. Ensure corporate governance structures comply with all relevant local and international regulations. Maintain up-to-date local legal documentation and regulatory policies. Lead risk management, business continuity planning, and crisis management strategies within the location. Foster a positive work environment by providing resources and facilities that support employee satisfaction and productivity. Lead and manage local initiatives focused on workplace safety, health, and well-being. Drive continuous improvement initiatives within the office, focusing on operational efficiency, service quality, and employee experience. Proactively identify and implement cost optimization measures across office operations, in alignment with broader organizational goals. Qualifications and Experience Experience: 5+ years of experience as a personal assistant or executive assistant, preferably supporting C-suite executives. Education: Bachelor's degree or equivalent experience in business administration or a related field. Skills Exceptional organizational and multitasking abilities. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and digital communication tools. Ability to prioritize and handle multiple tasks under pressure. Strong attention to detail and problem-solving abilities. Attributes Professionalism and a high degree of discretion. Ability to anticipate needs and proactively manage tasks. Adaptability to work in a dynamic and fast-paced environment. Key Performance Indicators (KPIs) Efficiency in scheduling and time management. Accuracy and timeliness in project coordination and communication. Positive feedback from internal and external stakeholders. Successful management of the CEO's travel and events. Here are some of our local benefits Work from home, remotely, or hybrid Private health insurance Private pension ( up to 5% EE and 4% ER ) Volunteering Time Off (2 days/ year) Join ABBYY, and you will: Love how you work We provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work with We are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work on We are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others. ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Start date year End date year LinkedIn Profile Website Are you legally authorized to work in the country of the job for which you are applying? Select Do you require sponsorship now or in the future if you were confirmed for this position? Select What are your salary expectations? Salary expectations. Please, confirm that you have read and agree with Candidate Privacy Notice. Select
Jul 01, 2025
Full time
CEO Personal Assistant / Global Services Manager London, United Kingdom (Hybrid) Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprisecustomers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. CEO Personal Assistant /Global Services Manager - UK will provide comprehensive administrative support to the CEO, and other C-Suite members, ensuring efficient coordination of daily activities, managing communications, and enabling the smooth operation of all executive functions. This role is pivotal in supporting the CEO's effectiveness and ensuring the smooth execution of strategic initiatives. As part of Global Services this role includes higher-level strategic responsibilities, such as operational excellence, facilities and infrastructure management, governance and compliance, employee wellbeing. Key Responsibilities Executive Support: Handle all correspondence for the CEO, including emails, calls, and other communications, filtering information and ensuring appropriate follow-up. Manage the CEO's calendar, ensuring effective time management and prioritization of appointments, meetings, and travel arrangements. Coordinate and prepare materials for executive meetings, presentations, and reports. Assist in preparing agendas and taking minutes for meetings, following up on action items and deadlines, when required. Travel and Event Management: Organize international and domestic travel arrangements, including flight bookings, accommodation, visas, and etc, for work and CEO's personal requirements. Plan and coordinate CEO-led events, conferences, and speaking engagements. Confidentiality and Discretion: Handle sensitive information with the highest degree of confidentiality. Maintain discretion in managing relationships with internal and external stakeholders. Relationship Management: Act as the primary point of contact for the CEO with key stakeholders, partners, and team members. Manage communications between the CEO and other senior executives, departments, or external partners. Project Coordination: Support the CEO in special projects, research, and preparing executive summaries and reports. Ensure timely completion of CEO's tasks, coordinating across different departments. Office Administrative Tasks: Manage day-to-day office tasks including managing office facilities, organizing documents, managing files, and coordinating office needs. Assist with personal tasks for the CEO as required, including managing personal appointments or errands when necessary. Ensure corporate governance structures comply with all relevant local and international regulations. Maintain up-to-date local legal documentation and regulatory policies. Lead risk management, business continuity planning, and crisis management strategies within the location. Foster a positive work environment by providing resources and facilities that support employee satisfaction and productivity. Lead and manage local initiatives focused on workplace safety, health, and well-being. Drive continuous improvement initiatives within the office, focusing on operational efficiency, service quality, and employee experience. Proactively identify and implement cost optimization measures across office operations, in alignment with broader organizational goals. Qualifications and Experience Experience: 5+ years of experience as a personal assistant or executive assistant, preferably supporting C-suite executives. Education: Bachelor's degree or equivalent experience in business administration or a related field. Skills Exceptional organizational and multitasking abilities. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and digital communication tools. Ability to prioritize and handle multiple tasks under pressure. Strong attention to detail and problem-solving abilities. Attributes Professionalism and a high degree of discretion. Ability to anticipate needs and proactively manage tasks. Adaptability to work in a dynamic and fast-paced environment. Key Performance Indicators (KPIs) Efficiency in scheduling and time management. Accuracy and timeliness in project coordination and communication. Positive feedback from internal and external stakeholders. Successful management of the CEO's travel and events. Here are some of our local benefits Work from home, remotely, or hybrid Private health insurance Private pension ( up to 5% EE and 4% ER ) Volunteering Time Off (2 days/ year) Join ABBYY, and you will: Love how you work We provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work with We are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work on We are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others. ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Start date year End date year LinkedIn Profile Website Are you legally authorized to work in the country of the job for which you are applying? Select Do you require sponsorship now or in the future if you were confirmed for this position? Select What are your salary expectations? Salary expectations. Please, confirm that you have read and agree with Candidate Privacy Notice. Select
Joining Arup The successful design, development and maintenance of our water infrastructure requires the integration of many disciplines. Arup's water team has wide-ranging skills spanning advisory and specialist technical services. We apply them on all types of projects, from flood risk management and water resource planning, to dam engineering, treatment works design and river engineering. The main focus of Arup's Water team in Sheffield is stormwater. We advise our clients on the risk of flooding at strategic (city or region-wide) or site scale. We model the movement of water and the risks associated with flooding, using integrated hydraulic models. We plan and design nature-based solutions to manage stormwater and provide wider benefits in the built and rural environment. This team has enjoyed strong organic growth, but demand for practical and rigorously proven solutions continues to rise. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We are seeking a experienced person with deep curiosity for the impact that water can have on people's lives; someone who is driven to help us protect others. For this particular role we would expect you to have extensive experience of hydraulic modelling. We predominantly use InfoWorks ICM, but we will consider applicants with backgrounds in other hydraulic modelling software. You might also be digital-savvy and have an interest in using digital tools to solve complex problems or eliminate repetitive tasks. You will have opportunities to help us with other aspects of our stormwater project work, but this role is for someone who enjoys the challenge of creating and refining hydraulic models whilst supporting the development of junior modellers. Your educational background could be as an engineer, a scientist or in a related discipline. We appreciate the value of diversity of education and experience because it allows us to bring new perspectives and alternative solutions. Reporting to the Water Team Leader in Sheffield, you will contribute to stormwater and fluvial hydraulic modelling projects which will include integrated modelling approaches. You will help us with water quality modelling and building complex 1D-2D hydraulic models. Our clients include the Environment Agency, water companies, local authorities and major infrastructure operators, so expect to work with and create models to solve a variety of different problems. The ideal candidate will have experience in hydraulic modelling, flood risk management and understand the basics of rural and urban hydrology. Working as part of a team you will provide hands-on input to our projects with the use of technical analysis and designing software packages. Is this role right for you? As a Senior Hydraulic Modeller at Arup, you will be building and simulating hydraulic models, extracting results and drawing conclusions. You will use GIS software to manipulate results and create informative images and produce technical reports to convey complex concepts. Therefore, practical experience of hydraulic modelling software - ideally InfoWorks ICM or other Autodesk water software products is a key requirement for this role. However, we will consider candidates with strong experience of other urban drainage or river modelling products such as MIKE, FloodModeller, Tuflow, HEC-RAS, etc. You will lead and be responsible for a broad range of UK and international projects at all stages including strategic advice, catchment and city level planning, concept and detailed solutions, and post construction evaluation. The role involves leading and delivering hydraulic modelling projects, including the development, calibration, and validation of 1D-2D models, ensuring compliance with industry standards and specifications. It requires the use of 1D-2D hydraulic models for risk analysis and the development of solutions that improve water quality and mitigate flood risks, such as surface water and fluvial flood mapping, as well as reducing storm overflows through sustainable drainage systems and natural flood management. The individual is responsible for supporting project delivery by assisting the Project Manager with programme scheduling, budget management, and quality assurance processes within their area of expertise. We are seeking the following skills and experience: Track record of successfully delivering water projects in the UK, including collaboration with private/public sector clients and regulators. Qualification in Engineering, Geography, Environmental Science, or a related discipline, chartered or close to chartership with an appropriate professional body. Competent in the use of GIS software such as ArcGIS or QGIS to incorporate complex 3D surfaces into hydraulic models and present model results Skills in hydrological assessments and producing or contributing towards Flood Risk Assessments and Drainage Impact Assessments Ability to Work with 1D-2D integrated catchment models including an appreciation of the opportunities and limitations in these A basic working knowledge of AutoCAD Civil 3D and/or other 3D design packages and how these are used to incorporate complex 3D designs into hydraulic models Not ready to apply just yet, or have a few questions? Contact . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Closing date: 31-07-25
Jul 01, 2025
Full time
Joining Arup The successful design, development and maintenance of our water infrastructure requires the integration of many disciplines. Arup's water team has wide-ranging skills spanning advisory and specialist technical services. We apply them on all types of projects, from flood risk management and water resource planning, to dam engineering, treatment works design and river engineering. The main focus of Arup's Water team in Sheffield is stormwater. We advise our clients on the risk of flooding at strategic (city or region-wide) or site scale. We model the movement of water and the risks associated with flooding, using integrated hydraulic models. We plan and design nature-based solutions to manage stormwater and provide wider benefits in the built and rural environment. This team has enjoyed strong organic growth, but demand for practical and rigorously proven solutions continues to rise. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We are seeking a experienced person with deep curiosity for the impact that water can have on people's lives; someone who is driven to help us protect others. For this particular role we would expect you to have extensive experience of hydraulic modelling. We predominantly use InfoWorks ICM, but we will consider applicants with backgrounds in other hydraulic modelling software. You might also be digital-savvy and have an interest in using digital tools to solve complex problems or eliminate repetitive tasks. You will have opportunities to help us with other aspects of our stormwater project work, but this role is for someone who enjoys the challenge of creating and refining hydraulic models whilst supporting the development of junior modellers. Your educational background could be as an engineer, a scientist or in a related discipline. We appreciate the value of diversity of education and experience because it allows us to bring new perspectives and alternative solutions. Reporting to the Water Team Leader in Sheffield, you will contribute to stormwater and fluvial hydraulic modelling projects which will include integrated modelling approaches. You will help us with water quality modelling and building complex 1D-2D hydraulic models. Our clients include the Environment Agency, water companies, local authorities and major infrastructure operators, so expect to work with and create models to solve a variety of different problems. The ideal candidate will have experience in hydraulic modelling, flood risk management and understand the basics of rural and urban hydrology. Working as part of a team you will provide hands-on input to our projects with the use of technical analysis and designing software packages. Is this role right for you? As a Senior Hydraulic Modeller at Arup, you will be building and simulating hydraulic models, extracting results and drawing conclusions. You will use GIS software to manipulate results and create informative images and produce technical reports to convey complex concepts. Therefore, practical experience of hydraulic modelling software - ideally InfoWorks ICM or other Autodesk water software products is a key requirement for this role. However, we will consider candidates with strong experience of other urban drainage or river modelling products such as MIKE, FloodModeller, Tuflow, HEC-RAS, etc. You will lead and be responsible for a broad range of UK and international projects at all stages including strategic advice, catchment and city level planning, concept and detailed solutions, and post construction evaluation. The role involves leading and delivering hydraulic modelling projects, including the development, calibration, and validation of 1D-2D models, ensuring compliance with industry standards and specifications. It requires the use of 1D-2D hydraulic models for risk analysis and the development of solutions that improve water quality and mitigate flood risks, such as surface water and fluvial flood mapping, as well as reducing storm overflows through sustainable drainage systems and natural flood management. The individual is responsible for supporting project delivery by assisting the Project Manager with programme scheduling, budget management, and quality assurance processes within their area of expertise. We are seeking the following skills and experience: Track record of successfully delivering water projects in the UK, including collaboration with private/public sector clients and regulators. Qualification in Engineering, Geography, Environmental Science, or a related discipline, chartered or close to chartership with an appropriate professional body. Competent in the use of GIS software such as ArcGIS or QGIS to incorporate complex 3D surfaces into hydraulic models and present model results Skills in hydrological assessments and producing or contributing towards Flood Risk Assessments and Drainage Impact Assessments Ability to Work with 1D-2D integrated catchment models including an appreciation of the opportunities and limitations in these A basic working knowledge of AutoCAD Civil 3D and/or other 3D design packages and how these are used to incorporate complex 3D designs into hydraulic models Not ready to apply just yet, or have a few questions? Contact . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Closing date: 31-07-25
MOTT MACDONALD-4
Newcastle Upon Tyne, Tyne And Wear
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Programme Manager - Information Security is responsible for overseeing and delivering complex IT security projects, ensuring alignment with organisational risk management and compliance objectives. This role involves managing cross-functional teams, coordinating with stakeholders, and driving the implementation of security initiatives. Working closely with the IT Leadership and Management teams, PMO Analysts, Resource Managers, and customers of IT implementation services, you will manage a team of IT Project Managers and Business Analysts, ensuring their personal development needs are met and that IT projects are being delivered effectively. The successful candidate will act as a role model in successful programme, project management and delivery. This includes shaping the project plan with technical leads, tracking, and adjusting plans to ensure smooth delivery, managing and escalating project risks, managing resources (including third-party contractors or consultants), project documentation, and project plans to successfully deliver IT projects. Key duties and responsibilities include: Lead the planning, execution and delivery of information security programme. Work closely with leadership teams to align security programmes with organisational goals. Provide clear project scope, objectives, timeline and resource allocation in collaboration with senior leadership team. Monitor and Communicate programme and project status, performance, risk and mitigation strategies to executives & key stakeholders. Facilitate collaboration between internal teams and third-party vendors. Support development and execution of the long-term security strategy. Identify security gaps and recommend remediation measures Ensure compliance with internal policies and external regulatory requirements Manage a team of IT project managers and Business Analysts setting individual objectives, managing performance within our connected conversations framework, providing coaching, and fostering a high-performance, collaborative team environment Serve as a first-level escalation point to resolve issues faced by project teams Identify process and project management improvement opportunities, and support the implementation of changes Work with the teams to ensure new work is scheduled to start when approvals are given. Liaise with team members, technical and business teams, management, and clients to ensure projects are completed to the highest standard through quality project delivery Effectively communicate with the project team, project board, IT team and business teams Follow IT project delivery governance standards, ensuring that project documents are current and change control is followed Monitor the quality of deliverables and ensure that they are in line with the expected scope Essential: University degree or equivalent related to technology, project management, information security, or relevant industry experience Project Management certification: PMP preferred 8+ years in IT Programme/project management, with at least 5 years focused on Cybersecurity. Proven track record in managing enterprise security initiatives (eg DLP, DevSecOps) Experience with cloud security (Azure) and risk frameworks Strong leadership and team management abilities. Analytical mindset with strong problem-solving skills Exceptional written and verbal communication skills for technical and non-technical audiences. Experience with productivity tools such as, Microsoft Project, Microsoft Teams and Office 365 Experience using waterfall, agile and hybrid approaches Exceptional customer service skills Desirable: Knowledge of ITIL Service Management best practices. ITIL V3/V4 foundation certification. Experience managing projects and teams across geographies, or having worked in a matrix environment Broad technical Knowledge of IT applications, services and ISO standards Industry certifications CISSP, CISM, CRISC Experience of working in a global organisation in a corporate IT environment. Personal Attributes: Passionate about information security technology and learning. Ability to balance demands and priorities and manage deliverables under pressure. Attention to detail and a strong focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes . click apply for full job details
Jul 01, 2025
Full time
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Programme Manager - Information Security is responsible for overseeing and delivering complex IT security projects, ensuring alignment with organisational risk management and compliance objectives. This role involves managing cross-functional teams, coordinating with stakeholders, and driving the implementation of security initiatives. Working closely with the IT Leadership and Management teams, PMO Analysts, Resource Managers, and customers of IT implementation services, you will manage a team of IT Project Managers and Business Analysts, ensuring their personal development needs are met and that IT projects are being delivered effectively. The successful candidate will act as a role model in successful programme, project management and delivery. This includes shaping the project plan with technical leads, tracking, and adjusting plans to ensure smooth delivery, managing and escalating project risks, managing resources (including third-party contractors or consultants), project documentation, and project plans to successfully deliver IT projects. Key duties and responsibilities include: Lead the planning, execution and delivery of information security programme. Work closely with leadership teams to align security programmes with organisational goals. Provide clear project scope, objectives, timeline and resource allocation in collaboration with senior leadership team. Monitor and Communicate programme and project status, performance, risk and mitigation strategies to executives & key stakeholders. Facilitate collaboration between internal teams and third-party vendors. Support development and execution of the long-term security strategy. Identify security gaps and recommend remediation measures Ensure compliance with internal policies and external regulatory requirements Manage a team of IT project managers and Business Analysts setting individual objectives, managing performance within our connected conversations framework, providing coaching, and fostering a high-performance, collaborative team environment Serve as a first-level escalation point to resolve issues faced by project teams Identify process and project management improvement opportunities, and support the implementation of changes Work with the teams to ensure new work is scheduled to start when approvals are given. Liaise with team members, technical and business teams, management, and clients to ensure projects are completed to the highest standard through quality project delivery Effectively communicate with the project team, project board, IT team and business teams Follow IT project delivery governance standards, ensuring that project documents are current and change control is followed Monitor the quality of deliverables and ensure that they are in line with the expected scope Essential: University degree or equivalent related to technology, project management, information security, or relevant industry experience Project Management certification: PMP preferred 8+ years in IT Programme/project management, with at least 5 years focused on Cybersecurity. Proven track record in managing enterprise security initiatives (eg DLP, DevSecOps) Experience with cloud security (Azure) and risk frameworks Strong leadership and team management abilities. Analytical mindset with strong problem-solving skills Exceptional written and verbal communication skills for technical and non-technical audiences. Experience with productivity tools such as, Microsoft Project, Microsoft Teams and Office 365 Experience using waterfall, agile and hybrid approaches Exceptional customer service skills Desirable: Knowledge of ITIL Service Management best practices. ITIL V3/V4 foundation certification. Experience managing projects and teams across geographies, or having worked in a matrix environment Broad technical Knowledge of IT applications, services and ISO standards Industry certifications CISSP, CISM, CRISC Experience of working in a global organisation in a corporate IT environment. Personal Attributes: Passionate about information security technology and learning. Ability to balance demands and priorities and manage deliverables under pressure. Attention to detail and a strong focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes . click apply for full job details
Senior Business Development Manager Watford 75K Basic + 15K Guaranteed + share options Global Technical Sales Our client is looking for a Senior Business Development Manager to make a mark in global technical sales. They are offering a 75K basic salary, with a 15K guarantee and share options, for the right sales leader who's ready to drive international growth and lead from the front. Our client is a market leader in technology solutions. They have an impressive 30-year track record, 30m turnover, and 10% year-on-year growth projected. Now, they're looking for an ambitious Senior Business Development Manager to join their Hertfordshire HQ. If you thrive on proactive B2B sales, technical products, and working with dealers and distributors worldwide, this is your opportunity. What's in it for you? 75,000 basic salary + 15,000 guaranteed bonus in year one + share options. Join a business with strong year-on-year growth and real career progression - Head of Sales awaits for the right person. Established brand, strong support, and the opportunity to work with the best in the industry. Office-based role, working in a collaborative and high-performing team. What will you do as Senior Business Development Manager? Sell industry-leading technology products to a global dealer and distributor network, from the heart of their Watford office. Build, nurture, and expand B2B accounts across key sectors, including defence & security, emergency services, leisure & retail. Manage the complete sales cycle, bring technical detail to life for customers, and deliver proactive sales performance. Work closely with an experienced team, championing high standards in sales leadership and account management. Play a pivotal role in their future. Progression to Head of Sales is on the table as you demonstrate your impact. Are you the Senior Business Development Manager they need? You bring extensive B2B product sales experience, ideally with technical solutions (but they're open to impressive sales achievers from other backgrounds). Demonstrated success in sales team management, sales leadership, and strategic account growth. Comfortable working globally with dealers and distributors, and excited by the challenge of complex sales. Driven by growth with a proactive approach to both new business and account management. Office-based in Watford, ready to contribute to a lively, ambitious sales culture. Ready to take on the Senior Business Development Manager challenge and fast-track your sales career? Apply now and discover what your future could look like in a business that never stands still. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Jul 01, 2025
Full time
Senior Business Development Manager Watford 75K Basic + 15K Guaranteed + share options Global Technical Sales Our client is looking for a Senior Business Development Manager to make a mark in global technical sales. They are offering a 75K basic salary, with a 15K guarantee and share options, for the right sales leader who's ready to drive international growth and lead from the front. Our client is a market leader in technology solutions. They have an impressive 30-year track record, 30m turnover, and 10% year-on-year growth projected. Now, they're looking for an ambitious Senior Business Development Manager to join their Hertfordshire HQ. If you thrive on proactive B2B sales, technical products, and working with dealers and distributors worldwide, this is your opportunity. What's in it for you? 75,000 basic salary + 15,000 guaranteed bonus in year one + share options. Join a business with strong year-on-year growth and real career progression - Head of Sales awaits for the right person. Established brand, strong support, and the opportunity to work with the best in the industry. Office-based role, working in a collaborative and high-performing team. What will you do as Senior Business Development Manager? Sell industry-leading technology products to a global dealer and distributor network, from the heart of their Watford office. Build, nurture, and expand B2B accounts across key sectors, including defence & security, emergency services, leisure & retail. Manage the complete sales cycle, bring technical detail to life for customers, and deliver proactive sales performance. Work closely with an experienced team, championing high standards in sales leadership and account management. Play a pivotal role in their future. Progression to Head of Sales is on the table as you demonstrate your impact. Are you the Senior Business Development Manager they need? You bring extensive B2B product sales experience, ideally with technical solutions (but they're open to impressive sales achievers from other backgrounds). Demonstrated success in sales team management, sales leadership, and strategic account growth. Comfortable working globally with dealers and distributors, and excited by the challenge of complex sales. Driven by growth with a proactive approach to both new business and account management. Office-based in Watford, ready to contribute to a lively, ambitious sales culture. Ready to take on the Senior Business Development Manager challenge and fast-track your sales career? Apply now and discover what your future could look like in a business that never stands still. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Business Development Manager - Oil & Gas 60,000- 70,000 Basic Salary + Car Allowance + Bonuses + 26+8 holidays Monday - Friday, 37.5 hours Are you a business development manager with experience in industrial engineering markets? Are you looking for an opportunity to join an industry leading, multisite international engineering company with genuine routes to progression? This role will be office based in Immingham with a car allowance provided to travel to existing and prospective customers. The company have an international presence and work with customers in Oil & Gas, Offshore Energy, Chemicals and more. Their vast product range includes bespoke industrial power generation systems, storage tanks, pressure vessels, heat exchange systems and more. This is a key role for the business, where you will proactively seek out new business opportunities within these markets and be responsible for driving business growth. You will also be tasked with regenerating lapsed customers in the local area and developing and nurturing existing relationships. As the role develops, there is likely to be an opportunity to grow the sales department and a realistic route to progressing into a people management role. This is an excellent opportunity to join a thriving business, during an exciting growth period where you will make a key contribution, in a technical and varied role, with a very rewarding salary and benefits package on offer. George Mallett REF - 4401- (phone number removed) The Role: Business Development Manager - Oil & Gas Build and develop key relationships Drive Company Growth Company car and excellent benefits package The Candidate: Proven Experience as a BDM Experience within Oil & Gas, Chem, Energy, Steelworks etc Technical Knowledge within Industrial Engineering Commutable to Immingham elix sourcing solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Business Development BDM Sales Consultant Engineering Manufacturing Oil and Gas Chemicals Aerospace Automotive Energy Renewables Projects Site Offshore BD Technical Immingham Hull Dockyard
Jul 01, 2025
Full time
Business Development Manager - Oil & Gas 60,000- 70,000 Basic Salary + Car Allowance + Bonuses + 26+8 holidays Monday - Friday, 37.5 hours Are you a business development manager with experience in industrial engineering markets? Are you looking for an opportunity to join an industry leading, multisite international engineering company with genuine routes to progression? This role will be office based in Immingham with a car allowance provided to travel to existing and prospective customers. The company have an international presence and work with customers in Oil & Gas, Offshore Energy, Chemicals and more. Their vast product range includes bespoke industrial power generation systems, storage tanks, pressure vessels, heat exchange systems and more. This is a key role for the business, where you will proactively seek out new business opportunities within these markets and be responsible for driving business growth. You will also be tasked with regenerating lapsed customers in the local area and developing and nurturing existing relationships. As the role develops, there is likely to be an opportunity to grow the sales department and a realistic route to progressing into a people management role. This is an excellent opportunity to join a thriving business, during an exciting growth period where you will make a key contribution, in a technical and varied role, with a very rewarding salary and benefits package on offer. George Mallett REF - 4401- (phone number removed) The Role: Business Development Manager - Oil & Gas Build and develop key relationships Drive Company Growth Company car and excellent benefits package The Candidate: Proven Experience as a BDM Experience within Oil & Gas, Chem, Energy, Steelworks etc Technical Knowledge within Industrial Engineering Commutable to Immingham elix sourcing solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Business Development BDM Sales Consultant Engineering Manufacturing Oil and Gas Chemicals Aerospace Automotive Energy Renewables Projects Site Offshore BD Technical Immingham Hull Dockyard
Excellent opportunity for anyone with fluent MANDARIN and recent experience as a Network and Security Engineer or with 5 years in this specialist field who is now looking for their next step. This is a corporate banking role , the team need one specialist for the installation, support and maintenance of network infrastructure and security framework and assist the network and security manager in the administration and maintenance of the Banks IT networking equipment through the support of the network equipment, HO network. Job Title MANDARIN Network and Security Engineer Location London Work style: Onsite office-based role Salary: up to 75000 Per annum Languages: Mandarin and English Key Responsibilities: 1. Security Monitoring & Incident Response Monitor security tools (firewalls, IDS/IPS, SIEM) to detect and analyze potential threats. Investigate security alerts, logs, and incidents (e.g., malware, unauthorized access, breaches). Assist in incident response and remediation efforts. 2. Vulnerability Management Conduct vulnerability assessments and support penetration testing. Collaborate with senior teams to patch systems and mitigate risks. 3. Network Access Control (NAC) Configure switches and endpoints for NAC upgrades and troubleshooting. 4. IP Telephony Support Install, configure, and troubleshoot Cisco IP Phone/IPC services. 5. Network Administration Configure user switches, patch network devices, and perform health checks. Provide after-hours support for network/security changes or emergencies (on-call rotation). 6. Compliance & Collaboration Ensure adherence to IT security standards across all assets. Coordinate daily network checks and operational procedures. Liaise with global/Head Office IT teams for system management. Document processes, generate reports, and communicate IT controls to stakeholders. Skills & Qualifications: Education: Bachelor's degree in IT/Computer Science (preferred). Experience: Minimum 3 years in IT support (network/security/IP telephony). Technical Skills: Hands-on experience with OSPF, BGP, STP, NAC, and IPT (Cisco). Proficiency in network monitoring tools, NDR, and SIEM systems. Knowledge of vulnerability assessment tools and patch management. Soft Skills: Ability to work under pressure and handle emergencies. Strong communication and collaboration skills. Working Conditions: Flexibility for after-hours/weekend support during incidents.
Jul 01, 2025
Full time
Excellent opportunity for anyone with fluent MANDARIN and recent experience as a Network and Security Engineer or with 5 years in this specialist field who is now looking for their next step. This is a corporate banking role , the team need one specialist for the installation, support and maintenance of network infrastructure and security framework and assist the network and security manager in the administration and maintenance of the Banks IT networking equipment through the support of the network equipment, HO network. Job Title MANDARIN Network and Security Engineer Location London Work style: Onsite office-based role Salary: up to 75000 Per annum Languages: Mandarin and English Key Responsibilities: 1. Security Monitoring & Incident Response Monitor security tools (firewalls, IDS/IPS, SIEM) to detect and analyze potential threats. Investigate security alerts, logs, and incidents (e.g., malware, unauthorized access, breaches). Assist in incident response and remediation efforts. 2. Vulnerability Management Conduct vulnerability assessments and support penetration testing. Collaborate with senior teams to patch systems and mitigate risks. 3. Network Access Control (NAC) Configure switches and endpoints for NAC upgrades and troubleshooting. 4. IP Telephony Support Install, configure, and troubleshoot Cisco IP Phone/IPC services. 5. Network Administration Configure user switches, patch network devices, and perform health checks. Provide after-hours support for network/security changes or emergencies (on-call rotation). 6. Compliance & Collaboration Ensure adherence to IT security standards across all assets. Coordinate daily network checks and operational procedures. Liaise with global/Head Office IT teams for system management. Document processes, generate reports, and communicate IT controls to stakeholders. Skills & Qualifications: Education: Bachelor's degree in IT/Computer Science (preferred). Experience: Minimum 3 years in IT support (network/security/IP telephony). Technical Skills: Hands-on experience with OSPF, BGP, STP, NAC, and IPT (Cisco). Proficiency in network monitoring tools, NDR, and SIEM systems. Knowledge of vulnerability assessment tools and patch management. Soft Skills: Ability to work under pressure and handle emergencies. Strong communication and collaboration skills. Working Conditions: Flexibility for after-hours/weekend support during incidents.
An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London due to growth. The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding / offboarding and permissions up to deployments, networking, security, liaising with 3rd parties as well as some project work with senior Engineers. We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment. It is essential to have broad technical knowledge of a wide range of solutions such as ConnectWise, RMM systems (Asio / Addigy), Mac & Windows OS, Active Directory / Azure Active Directory, Virtual machines (Oracle & Hyper-V), Mac & Windows hardware build / deployment, printers / peripherals, cloud services (Microsoft 365, Google Workspace, Dropbox), Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2 factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh) as well as general networking (IPv4 & DNS). The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential. This is an opportunity to join a growing technology business that provides excellent support to develop a successful IT career. This IT Service Desk / Helpdesk Analyst role is paying up to £33,000 depending on experience plus benefits including 25 days holiday, pension and bonus.
Jul 01, 2025
Full time
An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London due to growth. The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding / offboarding and permissions up to deployments, networking, security, liaising with 3rd parties as well as some project work with senior Engineers. We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment. It is essential to have broad technical knowledge of a wide range of solutions such as ConnectWise, RMM systems (Asio / Addigy), Mac & Windows OS, Active Directory / Azure Active Directory, Virtual machines (Oracle & Hyper-V), Mac & Windows hardware build / deployment, printers / peripherals, cloud services (Microsoft 365, Google Workspace, Dropbox), Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2 factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh) as well as general networking (IPv4 & DNS). The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential. This is an opportunity to join a growing technology business that provides excellent support to develop a successful IT career. This IT Service Desk / Helpdesk Analyst role is paying up to £33,000 depending on experience plus benefits including 25 days holiday, pension and bonus.
Job Description As a Major Incident Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. Communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications to customers to help manage their experience using our communication tooling. Host and/or join Post Mortem meetings with key participants and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join the dots up through shared learning. Support the review of all incidents across all priorities to identify the thematic root causes, impacts and actions detailing accurate and timely reports to key forums to drive improved decision making. Contribute ideas to evolve our processes, working practices and stakeholder relationships so that we continue to be recognised as a high performing, value adding team to Chase International Consumer Bank. Required qualifications, capabilities and skills: Obsessive about the customer and colleague experience. Proven experience of solving complex incidents, major incidents within a high availability, high transactional technical environment, Proven ability to lead with influence, work methodically and calmly under pressure, facilitating and collaborating with colleagues to deliver the right outcomes for our business and customers. Preferred qualifications, capabilities and skills: Talented at building and maintaining relationships Excellent communication skills (written and verbal) at all levels of seniority A keen critical thinker Ability to take charge of a situation a drive forward Experience of working Event, Incident, Problem, Change About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Jul 01, 2025
Full time
Job Description As a Major Incident Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. Communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications to customers to help manage their experience using our communication tooling. Host and/or join Post Mortem meetings with key participants and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join the dots up through shared learning. Support the review of all incidents across all priorities to identify the thematic root causes, impacts and actions detailing accurate and timely reports to key forums to drive improved decision making. Contribute ideas to evolve our processes, working practices and stakeholder relationships so that we continue to be recognised as a high performing, value adding team to Chase International Consumer Bank. Required qualifications, capabilities and skills: Obsessive about the customer and colleague experience. Proven experience of solving complex incidents, major incidents within a high availability, high transactional technical environment, Proven ability to lead with influence, work methodically and calmly under pressure, facilitating and collaborating with colleagues to deliver the right outcomes for our business and customers. Preferred qualifications, capabilities and skills: Talented at building and maintaining relationships Excellent communication skills (written and verbal) at all levels of seniority A keen critical thinker Ability to take charge of a situation a drive forward Experience of working Event, Incident, Problem, Change About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Location/s: London, Reading, Birmingham, Bristol, Manchester, Liverpool, Cumbria, Glasgow Recruiter contact: Sacha Kelly We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. Our values: Progress, Respect, Integrity, Drive, Excellence. Overview of the role Mott MacDonald are looking to hire a Senior Project Controls Manager to join our existing team, providing an extensive range of purpose-driven PMO and Controls services to a wide range of clients across infrastructure and the built environment, including multiple global programmes. What you will contribute to the team; Analytical skills to prepare and critically evaluate performance measures (inc. earned value) and trends across multiple datasets Ability to focus on key issues, and drive out mitigating or recovery actions across the project Good people management and task facilitation skills Experience of implementing robust project controls processes and toolsets in relevant industries Candidate Specification Essential Due to the nature of this role, offers may be conditional upon obtaining the appropriate level of security clearance A background working on large scale infrastructure projects in sectors including, but not limited to water, transport, nuclear, defence Educated to degree level and/or hold a project controls or management qualification (e.g. APMG Planning and Controls, EVM, PMQ, Prince2) Flexibility to travel and work in different sectors and clients Risk management and reporting including the use of ARM Knowledge and proficiency with Primavera (P6) or Microsoft Project and/or other planning and resourcing software; Create and maintain project schedules that support and align with project requirements; Reduce uncertainty on projects by adapting project methodology; Project reporting including monitoring of KPIs; Undertake project reviews; Able to coordinate and work with other teams and have basic multi-disciplinary knowledge; Comfortable working as a consultant within a client environment; Strong stakeholder management experience Desirable Support project managers in maintaining effective and timely change management processes Monitor and consolidate project plans PMO experience Knowledge or and experience using PowerBI We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. About the business unit Mott MacDonald's Advisory and Programme Delivery (APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly address our clients' key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting and education, health and care management. Specialist advisory Our industry-leading specialist advisory teams offer a range of transformational services that support our core project, programme, and commercial offering, as well as supporting our clients in addressing their business needs. These includes climate change, estimating and cost intelligence, health, safety and wellbeing, land advisory, planning PMO, quality management and risk management. The specialist advisory team brings together multiple critical services in a connected offering, drawing on cross-sector best practice and expertise. We add huge value to our clients through our integrated approach, whilst relentlessly focus on excellence and our passion for improving society. LI-SK1 Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Pension matched up to 7% Life insurance An annual professional institution subscription Continuous development opportunities - because we want you to thrive Agile/flexible working - because life isn't 9-5 Enhanced parental leave; shared parental leave policies - for parents and care givers Annual bonus scheme Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities The opportunity to make a difference; learn more about our social outcomes Apply now, or for more information about our application process, click here.
Jul 01, 2025
Full time
Location/s: London, Reading, Birmingham, Bristol, Manchester, Liverpool, Cumbria, Glasgow Recruiter contact: Sacha Kelly We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. Our values: Progress, Respect, Integrity, Drive, Excellence. Overview of the role Mott MacDonald are looking to hire a Senior Project Controls Manager to join our existing team, providing an extensive range of purpose-driven PMO and Controls services to a wide range of clients across infrastructure and the built environment, including multiple global programmes. What you will contribute to the team; Analytical skills to prepare and critically evaluate performance measures (inc. earned value) and trends across multiple datasets Ability to focus on key issues, and drive out mitigating or recovery actions across the project Good people management and task facilitation skills Experience of implementing robust project controls processes and toolsets in relevant industries Candidate Specification Essential Due to the nature of this role, offers may be conditional upon obtaining the appropriate level of security clearance A background working on large scale infrastructure projects in sectors including, but not limited to water, transport, nuclear, defence Educated to degree level and/or hold a project controls or management qualification (e.g. APMG Planning and Controls, EVM, PMQ, Prince2) Flexibility to travel and work in different sectors and clients Risk management and reporting including the use of ARM Knowledge and proficiency with Primavera (P6) or Microsoft Project and/or other planning and resourcing software; Create and maintain project schedules that support and align with project requirements; Reduce uncertainty on projects by adapting project methodology; Project reporting including monitoring of KPIs; Undertake project reviews; Able to coordinate and work with other teams and have basic multi-disciplinary knowledge; Comfortable working as a consultant within a client environment; Strong stakeholder management experience Desirable Support project managers in maintaining effective and timely change management processes Monitor and consolidate project plans PMO experience Knowledge or and experience using PowerBI We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. About the business unit Mott MacDonald's Advisory and Programme Delivery (APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly address our clients' key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting and education, health and care management. Specialist advisory Our industry-leading specialist advisory teams offer a range of transformational services that support our core project, programme, and commercial offering, as well as supporting our clients in addressing their business needs. These includes climate change, estimating and cost intelligence, health, safety and wellbeing, land advisory, planning PMO, quality management and risk management. The specialist advisory team brings together multiple critical services in a connected offering, drawing on cross-sector best practice and expertise. We add huge value to our clients through our integrated approach, whilst relentlessly focus on excellence and our passion for improving society. LI-SK1 Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Pension matched up to 7% Life insurance An annual professional institution subscription Continuous development opportunities - because we want you to thrive Agile/flexible working - because life isn't 9-5 Enhanced parental leave; shared parental leave policies - for parents and care givers Annual bonus scheme Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities The opportunity to make a difference; learn more about our social outcomes Apply now, or for more information about our application process, click here.
The Right Ethos - Specialist External Affairs Recruitment
Woman's Trust is the leading independent charity providing free and confidential mental healthcare to domestic abuse survivors throughout London and the South-East. As we approach our 30th anniversary, we are committed to ensuring every woman and child affected by domestic abuse has the mental health support they need to recover from the trauma of the abuse. Our work is vital in preventing further harm and breaking the cycle of intergenerational trauma. This role is vital in ensuring that the public and key stakeholders understand the impact of our work; that we can generate more support and funding for what we do, helping more women as a result; and that we can influence the public and policy-makers to ensure even more survivors of domestic abuse have access to specialist mental health support. You will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels. We are looking for someone with a strong news sense and experience in Press and Public Relations. You will have a demonstrable background of proactively getting organisations involved in the public conversations that matter - while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We aim to proactively generate more awareness of our work and its impact, including our unique position in the women's and mental health sectors.
Jul 01, 2025
Full time
Woman's Trust is the leading independent charity providing free and confidential mental healthcare to domestic abuse survivors throughout London and the South-East. As we approach our 30th anniversary, we are committed to ensuring every woman and child affected by domestic abuse has the mental health support they need to recover from the trauma of the abuse. Our work is vital in preventing further harm and breaking the cycle of intergenerational trauma. This role is vital in ensuring that the public and key stakeholders understand the impact of our work; that we can generate more support and funding for what we do, helping more women as a result; and that we can influence the public and policy-makers to ensure even more survivors of domestic abuse have access to specialist mental health support. You will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels. We are looking for someone with a strong news sense and experience in Press and Public Relations. You will have a demonstrable background of proactively getting organisations involved in the public conversations that matter - while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We aim to proactively generate more awareness of our work and its impact, including our unique position in the women's and mental health sectors.
Senior Research and Innovation Administrator In order to support our growth as a centre of excellence in research, we are looking to recruit a Band 5 Senior R&I Administrator to the R&I Hosted Studies Team within The Christie NHS Foundation Trust. The Hosted Studies Team forms part of the Research and Innovation (R&I) division. This post is offered as a permanent contract at 37.5h/week. This post is an integral part of the R&I Division's core function which exists to provide an efficient support service for the research delivery teams and both internal and external researchers enabling the Trust to deliver its research ambitions. The role involves supporting the core R&I team by line managing the R&I Administrator, reviewing and processing amendments and contracts, collating data for performance metrics, managing Research Passports and assisting management to implement new SOPs. Applicants should be qualified to at least diploma level, or have an equivalent level of experience. They will need to be IT literate with previous experience of administrative work, including understanding of electronic management systems. We are looking for a candidate with good organisation and communication skills; who can work well both in a team and using their own initiative. Main duties of the job The post holder will support the R&I Core team including (but not limited to): Act as a key point of contact with the core R&I team, study sponsors, clinical research organisations and research teams. Provide support to the core R&I Office with the management of research projects, particularly the processing of project amendments and contracts. Pull data together for performance metrics.Management of Research Passports.Accurate documentation and tracking, as well as a good working knowledge of GCP, research governance requirements and Trust Standard Operating Procedures (SOPs). Encourage the sharing of best practice and dissemination of information through regular meetings. Responsible for supporting and supervising workload allocation for R&I Administrators. Work closely with the Senior Research Management Team to implement new SOPs and working procedures within designated teams The Ideal candidate should be self-motivated, an enthusiastic team player, conscientious and hardworking, have good time management, being able to work to tight and/or unexpected deadlines. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES 1 Daily Project Management 1.1 Facilitate the review and processing of all research-related agreementsincluding but not limited to clinical trial agreements, confidentialdisclosure agreements and service-level agreements.1.2 Liaise closely with reviewers/legal experts to aid timely approval andprocessing of such agreements. Work in collaboration with the deliveryteams to prioritise study contracts where appropriate.1.3 Assist with the processing of amendments for Sponsor Authorisation forChristie-sponsored projects and issuing notification of no objections forhosted projects where applicable in accordance with regulatory andresearch governance requirements.1.4 Coordinate and track the review and sign-off of Honorary ResearchContracts and Letters of Access for researchers.1.5 Ensure that the Trust has documentary evidence that projects complywith relevant regulatory and research governance requirements.1.6 Management of the external R&I mailbox, ensuring distribution ofcommunication where relevant and management of internal sharedmailboxes as appropriate.1.7 Work in collaboration with the R&I Coordinators to review the projectinformation available on the Local Portfolio Management System(LPMS) and other trust systems as applicable to ensure accuracy andcompleteness, performing update information exercises as required.1.8 Support the R&I Coordinators in processing new research projects asrequired.1.9 The post holder is expected to use initiative and be able to workindependently without close supervision. They are also expected to planand organise their own time and workload activity with prioritisation,referring to senior managers as necessary. Use own judgement whereapplicable when using facts from situations which may require furtheranalysis.1.10 Plan workload effectively ensuring agreed objectives are met.1.11 Work within trust and divisional policies and procedures, workingunsupervised and independently. The post holder is guided by relevantprotocols and SOPs, and expected to exercise judgement outside theseareas.1.12 Primary point of contact for the R&I Office for disease teams, servicedepartments and the wider R&I office to provide and receive complexinformation regarding R&I activity across the Trust and externally. 2 R&I processes 2.1 Ensure internal and external timelines for processing contracts,amendments and research passports/letters of access are adhered to.2.2 Data collection for divisional metrics and reporting of key performanceindicators.2.3 Data quality review.2.4 Assist with implementation of new systems.2.5 Encourage the sharing of best practice and dissemination of informationthrough regular structured meetings with all administration staff.2.6 Review of relevant SOPs, work instructions and training material toensure these are up to date and fit for purpose. This work is done incollaboration with the wider R&I office.2.7 Contribution to service improvement initiatives relating to areas of workincluding the identification of deficiencies within the service andimplementation of new ways of working in collaboration with the R&Iteam and across the division as required.2.8 Contribute towards the development and implementation of Trust-wideresearch strategies, policies and procedures. 3 Meetings 3.1 Where appropriate, attend R&I meetings / meetings of R&I facilitymanagement committees as required.3.2 Where appropriate, organise and schedule researchmeetings/conferences/in-house training events, ensuring appropriateaccommodation, attendance and distribution of papers, and that anagenda is agreed and where appropriate coordinate with outsidesources.3.3 Provision of minute-taking for internal and external meetings asappropriate.3.4 Participate in and deliver Trust-wide education programmes and study days, regional and national meetings and research seminars asappropriate. 4.1 Responsible for supporting and supervising workloadallocation/monitoring across administrative team members, escalatingissues as appropriate to senior managers.4.2 Provide support to senior managers with general Human Resourceactivities, including but not limited to recruitment and selection, and linemanagement of administrative team members as required. This will be inaccordance with Trust policies.4.3 Provide induction support and training to new and existing clinical trialsstaff through one-to-one and group learning activities. 5 Personal requirements 5.1 Responsible for own professional/personal development, working withtheir line manager to develop and fulfil a personal development plan thatsatisfies the NHS Knowledge and Skills Framework.5.2 Long periods of time spent using keyboard to input information and useof VDU for electronic communication.5.3 Prolonged concentration is regularly required (e.g. when checkingthrough trial documentation and entering data into IT systems).This job description is not meant to be finite and may be subject to change followingdiscussion and agreement with the post holder. Similarly the post holder may berequested to undertake such other duties not mentioned in the job description whichare commensurate with the grade. Person Specification Qualifications Diploma or equivalent experience NVQ level 4. Post graduate certificate in clinical research or other relevant post graduate qualification. Experience Previous experience working in an administration office. Understanding of electronic data management systems. Understanding of Information Governance. Experience of mentoring junior staff. Previous experience of working in the NHS or other healthcare system. Experience of working within a research environment. Skills Competent user of Microsoft Office programs. Skilled in both written and verbal communication with people at all levels in the organisation. Ability to prioritise and deliver to agreed deadlines. Able to think quickly and respond appropriately when under pressure Ability to extract, interprets, manipulate and present information in a meaningful way. Advanced use of spreadsheets. Knowledge Good understanding of research and research management processes. Knowledge of clinical research management including amendments and study approval processes. . click apply for full job details
Jul 01, 2025
Full time
Senior Research and Innovation Administrator In order to support our growth as a centre of excellence in research, we are looking to recruit a Band 5 Senior R&I Administrator to the R&I Hosted Studies Team within The Christie NHS Foundation Trust. The Hosted Studies Team forms part of the Research and Innovation (R&I) division. This post is offered as a permanent contract at 37.5h/week. This post is an integral part of the R&I Division's core function which exists to provide an efficient support service for the research delivery teams and both internal and external researchers enabling the Trust to deliver its research ambitions. The role involves supporting the core R&I team by line managing the R&I Administrator, reviewing and processing amendments and contracts, collating data for performance metrics, managing Research Passports and assisting management to implement new SOPs. Applicants should be qualified to at least diploma level, or have an equivalent level of experience. They will need to be IT literate with previous experience of administrative work, including understanding of electronic management systems. We are looking for a candidate with good organisation and communication skills; who can work well both in a team and using their own initiative. Main duties of the job The post holder will support the R&I Core team including (but not limited to): Act as a key point of contact with the core R&I team, study sponsors, clinical research organisations and research teams. Provide support to the core R&I Office with the management of research projects, particularly the processing of project amendments and contracts. Pull data together for performance metrics.Management of Research Passports.Accurate documentation and tracking, as well as a good working knowledge of GCP, research governance requirements and Trust Standard Operating Procedures (SOPs). Encourage the sharing of best practice and dissemination of information through regular meetings. Responsible for supporting and supervising workload allocation for R&I Administrators. Work closely with the Senior Research Management Team to implement new SOPs and working procedures within designated teams The Ideal candidate should be self-motivated, an enthusiastic team player, conscientious and hardworking, have good time management, being able to work to tight and/or unexpected deadlines. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES 1 Daily Project Management 1.1 Facilitate the review and processing of all research-related agreementsincluding but not limited to clinical trial agreements, confidentialdisclosure agreements and service-level agreements.1.2 Liaise closely with reviewers/legal experts to aid timely approval andprocessing of such agreements. Work in collaboration with the deliveryteams to prioritise study contracts where appropriate.1.3 Assist with the processing of amendments for Sponsor Authorisation forChristie-sponsored projects and issuing notification of no objections forhosted projects where applicable in accordance with regulatory andresearch governance requirements.1.4 Coordinate and track the review and sign-off of Honorary ResearchContracts and Letters of Access for researchers.1.5 Ensure that the Trust has documentary evidence that projects complywith relevant regulatory and research governance requirements.1.6 Management of the external R&I mailbox, ensuring distribution ofcommunication where relevant and management of internal sharedmailboxes as appropriate.1.7 Work in collaboration with the R&I Coordinators to review the projectinformation available on the Local Portfolio Management System(LPMS) and other trust systems as applicable to ensure accuracy andcompleteness, performing update information exercises as required.1.8 Support the R&I Coordinators in processing new research projects asrequired.1.9 The post holder is expected to use initiative and be able to workindependently without close supervision. They are also expected to planand organise their own time and workload activity with prioritisation,referring to senior managers as necessary. Use own judgement whereapplicable when using facts from situations which may require furtheranalysis.1.10 Plan workload effectively ensuring agreed objectives are met.1.11 Work within trust and divisional policies and procedures, workingunsupervised and independently. The post holder is guided by relevantprotocols and SOPs, and expected to exercise judgement outside theseareas.1.12 Primary point of contact for the R&I Office for disease teams, servicedepartments and the wider R&I office to provide and receive complexinformation regarding R&I activity across the Trust and externally. 2 R&I processes 2.1 Ensure internal and external timelines for processing contracts,amendments and research passports/letters of access are adhered to.2.2 Data collection for divisional metrics and reporting of key performanceindicators.2.3 Data quality review.2.4 Assist with implementation of new systems.2.5 Encourage the sharing of best practice and dissemination of informationthrough regular structured meetings with all administration staff.2.6 Review of relevant SOPs, work instructions and training material toensure these are up to date and fit for purpose. This work is done incollaboration with the wider R&I office.2.7 Contribution to service improvement initiatives relating to areas of workincluding the identification of deficiencies within the service andimplementation of new ways of working in collaboration with the R&Iteam and across the division as required.2.8 Contribute towards the development and implementation of Trust-wideresearch strategies, policies and procedures. 3 Meetings 3.1 Where appropriate, attend R&I meetings / meetings of R&I facilitymanagement committees as required.3.2 Where appropriate, organise and schedule researchmeetings/conferences/in-house training events, ensuring appropriateaccommodation, attendance and distribution of papers, and that anagenda is agreed and where appropriate coordinate with outsidesources.3.3 Provision of minute-taking for internal and external meetings asappropriate.3.4 Participate in and deliver Trust-wide education programmes and study days, regional and national meetings and research seminars asappropriate. 4.1 Responsible for supporting and supervising workloadallocation/monitoring across administrative team members, escalatingissues as appropriate to senior managers.4.2 Provide support to senior managers with general Human Resourceactivities, including but not limited to recruitment and selection, and linemanagement of administrative team members as required. This will be inaccordance with Trust policies.4.3 Provide induction support and training to new and existing clinical trialsstaff through one-to-one and group learning activities. 5 Personal requirements 5.1 Responsible for own professional/personal development, working withtheir line manager to develop and fulfil a personal development plan thatsatisfies the NHS Knowledge and Skills Framework.5.2 Long periods of time spent using keyboard to input information and useof VDU for electronic communication.5.3 Prolonged concentration is regularly required (e.g. when checkingthrough trial documentation and entering data into IT systems).This job description is not meant to be finite and may be subject to change followingdiscussion and agreement with the post holder. Similarly the post holder may berequested to undertake such other duties not mentioned in the job description whichare commensurate with the grade. Person Specification Qualifications Diploma or equivalent experience NVQ level 4. Post graduate certificate in clinical research or other relevant post graduate qualification. Experience Previous experience working in an administration office. Understanding of electronic data management systems. Understanding of Information Governance. Experience of mentoring junior staff. Previous experience of working in the NHS or other healthcare system. Experience of working within a research environment. Skills Competent user of Microsoft Office programs. Skilled in both written and verbal communication with people at all levels in the organisation. Ability to prioritise and deliver to agreed deadlines. Able to think quickly and respond appropriately when under pressure Ability to extract, interprets, manipulate and present information in a meaningful way. Advanced use of spreadsheets. Knowledge Good understanding of research and research management processes. Knowledge of clinical research management including amendments and study approval processes. . click apply for full job details
WIG is on the lookout for a dynamic policy events manager to lead our economic growth and prosperity theme to foster strategic dialogue across government, business, as well as the not-for-profit sector and higher education. Your Mission: Help drive UK growth and investment by connecting diverse sectors through purposeful engagement and thought leadership. Research & Create Research key policy and economic trends affecting government, business, and society. Design and deliver insightful, timely content and events that address critical national challenges. Produce at least one paid, full-day conference annually. Champion Collaboration Shape compelling event programmes that enable open, high-level dialogue among cross-sector leaders. Foster relationships with senior stakeholders, curating experiences that inspire action and shared understanding. Lead Event Delivery Manage the full lifecycle of approx. 40 high-quality events per year, from conception to execution (e.g., keynote talks, panels, workshops, and roundtables). Identify and secure high-calibre speakers and facilitators. Coordinate logistics with venues and hosts, ensuring a seamless attendee experience. Lead event-day delivery, sometimes including early mornings, evenings, and regional travel. Drive Innovation & Engagement Contribute to programme strategy with new content ideas and formats. Collaborate across WIG teams to enhance user experience, particularly digital content. Support the Marketing and Operations teams to optimise outreach and engagement. Own the Details Use our CRM to manage communications and invitations. Oversee financial aspects of your events, including budgeting and invoicing. Competencies Operational Delivery: Proven ability to manage complex projects independently and handle challenges under pressure. Stakeholder Engagement: Excellent relationship-building skills, with confidence engaging senior leaders and diverse audiences. Collaboration: A strong team player who works effectively across functions, with an understanding of team dynamics. Strategic Thinking: Ability to generate new ideas, innovate, and support organisational change. Leadership: High emotional intelligence, capable of coaching others and influencing internal and external stakeholders. Comfortable stepping into management roles as needed. It would be an advantage to have prior experience in either: Conference production International relations, politics, political economy, finance, economics, technology The public sector or third sector Research Communications
Jul 01, 2025
Full time
WIG is on the lookout for a dynamic policy events manager to lead our economic growth and prosperity theme to foster strategic dialogue across government, business, as well as the not-for-profit sector and higher education. Your Mission: Help drive UK growth and investment by connecting diverse sectors through purposeful engagement and thought leadership. Research & Create Research key policy and economic trends affecting government, business, and society. Design and deliver insightful, timely content and events that address critical national challenges. Produce at least one paid, full-day conference annually. Champion Collaboration Shape compelling event programmes that enable open, high-level dialogue among cross-sector leaders. Foster relationships with senior stakeholders, curating experiences that inspire action and shared understanding. Lead Event Delivery Manage the full lifecycle of approx. 40 high-quality events per year, from conception to execution (e.g., keynote talks, panels, workshops, and roundtables). Identify and secure high-calibre speakers and facilitators. Coordinate logistics with venues and hosts, ensuring a seamless attendee experience. Lead event-day delivery, sometimes including early mornings, evenings, and regional travel. Drive Innovation & Engagement Contribute to programme strategy with new content ideas and formats. Collaborate across WIG teams to enhance user experience, particularly digital content. Support the Marketing and Operations teams to optimise outreach and engagement. Own the Details Use our CRM to manage communications and invitations. Oversee financial aspects of your events, including budgeting and invoicing. Competencies Operational Delivery: Proven ability to manage complex projects independently and handle challenges under pressure. Stakeholder Engagement: Excellent relationship-building skills, with confidence engaging senior leaders and diverse audiences. Collaboration: A strong team player who works effectively across functions, with an understanding of team dynamics. Strategic Thinking: Ability to generate new ideas, innovate, and support organisational change. Leadership: High emotional intelligence, capable of coaching others and influencing internal and external stakeholders. Comfortable stepping into management roles as needed. It would be an advantage to have prior experience in either: Conference production International relations, politics, political economy, finance, economics, technology The public sector or third sector Research Communications
Senior PR Manager, UK LightSpeed page is loaded Senior PR Manager, UK LightSpeed Apply remote type Onsite locations UK-London time type Full time posted on Posted 2 Days Ago job requisition id R105676 About the Hiring Team Welcome to Lightspeed LA, the first U.S.-based, AAA game development studio for Tencent Games. Lightspeed LA is focused on building open-world games that emphasize an ambitious living world, sophisticated player-driven gameplay, and mature, thoughtful storytelling. We are developing the first in a series of genre-defining titles. Why join Lightspeed LA? For us, it's not only about the exciting, new AAA open world game we're developing but also about team values and studio culture. We foster an open and transparent environment where everyone feels comfortable providing constructive feedback about all aspects of our games. We encourage the showing of work that's still in progress. We don't attack or question unfinished work, we celebrate its promise. We have a No Blame Culture where we blame the problem, not the person. This is a safe place to fail, and we don't view failure as a negative, but as the natural result of pushing boundaries and trying new things. We create together. We face Challenges Together. We succeed together. What the Role Entails Lead the planning and execution of strategic, creative public relations campaigns for its PC/Console games that support the identity and visibility of our core titles across key audiences, inclusive of major beats, platform expansions, and studio initiatives. Collaborate closely with brand, social, and community teams to align on marketing beats and activations and ensure seamless cross-functional integration. Partner with cross-functional teams-such as licensing, sales, and digital marketing-to support joint campaigns and product promotions. Oversee and manage global PR agencies, ensuring alignment with campaign goals, brand messaging, and regional strategies to drive consistent, measurable results across all markets. Own the development of PR timelines, editorial calendars, and campaign schedules, ensuring visibility and alignment with stakeholders. Plan and execute campaigns that include previews, feature stories, press announcements, and event coverage. Champion global earned influencer and content creator programs, identifying opportunities for authentic collaborations and story-driven initiatives. Build and maintain strong relationships with media and press,managing press outreach, interview coordination, and the creation of press materials. Write and edit communications materials-including press releases, statements, talking points, and Q&As-while ensuring strategic alignment with the broader marketing and publishing strategy messaging at the core. Represent titles at trade shows and industry activations, including hands-on demo support and product presentation where necessary. Plan and execute press tours and press events in support of tent-pole campaign beats - managing multi-city tours, media bookings, and on-site event coordination. Analyze campaign performance, press sentiment, and media coverage, sharing reports and actionable insights to guide and continuously optimize future strategy. Who We Look For Proven experience managing communications, preferably for AAA titles and new IPs among the games industry. Strong familiarity and relationships with gaming and entertainment media outlets. Excellent written and verbal communication skills, with the ability to represent the brand in a clear, professional, and approachable voice. Experience in managing and collaborating with external partners and cross-functional internal teams. Comfortable writing and editing a wide variety of materials-from high-level messaging docs to reactive statements. Deeply familiar with media coverage cycles, gaming communities, and the cultural context of interactive storytelling. Desirable Skills & Experience Passion for staying up-to-date with gaming trends and communications best practices. Experience in managing global PR campaigns or working with international media outlets is a requirement. Creative thinking around supporting narrative-driven, immersive IPs. Ability to build lasting relationships with media partners and content. Why Join Us? Perks and Benefits: Just some of the benefits of working with us here at our newly built studio in Irvine, CA. Free daily lunch Beverages, fresh fruit, and snacks 401k with employer match Monthly Cell phone bill reimbursement Financial wellness sessions Flexible spending account Team building and company outings Parental leave for new parents Company paid health insurance Life and disability insurance Employee assistance program Wellness training Travel insurance Preventive care If the above sounds like you, or if you'd like to know more about the role, we'd love to hear from you to see if we might be a good fit for each other! Contact us for more information about this exciting opportunity. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. Who we are Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Jul 01, 2025
Full time
Senior PR Manager, UK LightSpeed page is loaded Senior PR Manager, UK LightSpeed Apply remote type Onsite locations UK-London time type Full time posted on Posted 2 Days Ago job requisition id R105676 About the Hiring Team Welcome to Lightspeed LA, the first U.S.-based, AAA game development studio for Tencent Games. Lightspeed LA is focused on building open-world games that emphasize an ambitious living world, sophisticated player-driven gameplay, and mature, thoughtful storytelling. We are developing the first in a series of genre-defining titles. Why join Lightspeed LA? For us, it's not only about the exciting, new AAA open world game we're developing but also about team values and studio culture. We foster an open and transparent environment where everyone feels comfortable providing constructive feedback about all aspects of our games. We encourage the showing of work that's still in progress. We don't attack or question unfinished work, we celebrate its promise. We have a No Blame Culture where we blame the problem, not the person. This is a safe place to fail, and we don't view failure as a negative, but as the natural result of pushing boundaries and trying new things. We create together. We face Challenges Together. We succeed together. What the Role Entails Lead the planning and execution of strategic, creative public relations campaigns for its PC/Console games that support the identity and visibility of our core titles across key audiences, inclusive of major beats, platform expansions, and studio initiatives. Collaborate closely with brand, social, and community teams to align on marketing beats and activations and ensure seamless cross-functional integration. Partner with cross-functional teams-such as licensing, sales, and digital marketing-to support joint campaigns and product promotions. Oversee and manage global PR agencies, ensuring alignment with campaign goals, brand messaging, and regional strategies to drive consistent, measurable results across all markets. Own the development of PR timelines, editorial calendars, and campaign schedules, ensuring visibility and alignment with stakeholders. Plan and execute campaigns that include previews, feature stories, press announcements, and event coverage. Champion global earned influencer and content creator programs, identifying opportunities for authentic collaborations and story-driven initiatives. Build and maintain strong relationships with media and press,managing press outreach, interview coordination, and the creation of press materials. Write and edit communications materials-including press releases, statements, talking points, and Q&As-while ensuring strategic alignment with the broader marketing and publishing strategy messaging at the core. Represent titles at trade shows and industry activations, including hands-on demo support and product presentation where necessary. Plan and execute press tours and press events in support of tent-pole campaign beats - managing multi-city tours, media bookings, and on-site event coordination. Analyze campaign performance, press sentiment, and media coverage, sharing reports and actionable insights to guide and continuously optimize future strategy. Who We Look For Proven experience managing communications, preferably for AAA titles and new IPs among the games industry. Strong familiarity and relationships with gaming and entertainment media outlets. Excellent written and verbal communication skills, with the ability to represent the brand in a clear, professional, and approachable voice. Experience in managing and collaborating with external partners and cross-functional internal teams. Comfortable writing and editing a wide variety of materials-from high-level messaging docs to reactive statements. Deeply familiar with media coverage cycles, gaming communities, and the cultural context of interactive storytelling. Desirable Skills & Experience Passion for staying up-to-date with gaming trends and communications best practices. Experience in managing global PR campaigns or working with international media outlets is a requirement. Creative thinking around supporting narrative-driven, immersive IPs. Ability to build lasting relationships with media partners and content. Why Join Us? Perks and Benefits: Just some of the benefits of working with us here at our newly built studio in Irvine, CA. Free daily lunch Beverages, fresh fruit, and snacks 401k with employer match Monthly Cell phone bill reimbursement Financial wellness sessions Flexible spending account Team building and company outings Parental leave for new parents Company paid health insurance Life and disability insurance Employee assistance program Wellness training Travel insurance Preventive care If the above sounds like you, or if you'd like to know more about the role, we'd love to hear from you to see if we might be a good fit for each other! Contact us for more information about this exciting opportunity. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. Who we are Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Are you a skilled communicator and writer with a flair for storytelling? Do you have experience building the annual marketing plan? About Owen James For over twenty years, Owen James has delivered high-calibre events and research programmes for key decision makers across financial services. Our mission is to be an invaluable resource for facilitating meaningful conversationsand strategies that drive positive industry change . We are known for best-in-class events, underpinned by deepresearch and consultancy. We're part ofFintel Plc, whichprovides intermediary services and distribution channels within the UK retail financial services market. This includes fintech platforms, ratings & research and intermediary business support services. The start date for this role will be on or after 1st September Role Overview We are seeking an experienced Marketing & Communications Manager to lead and evolve ourmarketing function. This is a pivotal role focused on sharpening our voice in the market, building a robustcommunications strategy, and creating integrated marketing plans that help us meet commercial targets. Key Responsibilities 1. Strategy & Planning Develop and execute a comprehensive annual marketing and communications plan aligned to company growth targets and event objectives. Lead and manage all internal and external communications, ensuring consistent tone and brand voice across touchpoints. Build audience segmentation strategies and develop messaging to re-engage cold data and drive new business interest. Track and report against KPIs and marketing ROI. 2. Content & Communications Own the creation of persuasive written content, including messaging for campaigns, press releases, sales enablement assets, event collateral, executive bios, and internal communications. Partner with internal stakeholders to unearth stories and create compelling narratives around our events, partnerships and research. Edit and proofread content across the business to ensure a high standard and consistency. Manage media outreach and relationships with external comms partners as required. 3. Team Leadership & Collaboration Line-manage and support the professional development of one Marketing Executive. Collaborate cross-functionally with Sales, Events, Research and Leadership teams. Provide guidance and support on design and branding direction (in collaboration with external designers). 4.Audience Development & Campaigns Create and oversee targeted marketing campaigns across email, direct mail, and event invites to engage senior B2B decision-makers. Work with CRM and analytics tools to understand audience engagement and refine targeting. Identify and test new channels and tactics to reach cold or under-engaged contacts in our database. What you'll need to succeed Essential skills and experience 5+ years in a B2B marketing or communications role, ideally in financial services, events, or professional services. Proven experience in marketing planning and developing communications frameworks. Exceptional writing and editing skills - you are confident writing across formats and audiences. Experience leading or mentoring team members and managing projects end-to-end. Confident working across CRM platforms and data sets to build segmented campaigns. Advantageous skills and experience Familiarity with CRMs, CMSs and email tools. Experience in a small, fast-paced company or start-up-style environment. Basic design knowledge (InDesign, Canva, Adobe Suite) to direct junior team members. What We Offer Competitive salary with performance bonuses Flexible hybrid working (2 days in-office: Monday & Wednesday) Access to high-profile industry events Collaborative and supportive team environment Opportunities to influence and shape how Owen James communicates with its audience Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.
Jul 01, 2025
Full time
Are you a skilled communicator and writer with a flair for storytelling? Do you have experience building the annual marketing plan? About Owen James For over twenty years, Owen James has delivered high-calibre events and research programmes for key decision makers across financial services. Our mission is to be an invaluable resource for facilitating meaningful conversationsand strategies that drive positive industry change . We are known for best-in-class events, underpinned by deepresearch and consultancy. We're part ofFintel Plc, whichprovides intermediary services and distribution channels within the UK retail financial services market. This includes fintech platforms, ratings & research and intermediary business support services. The start date for this role will be on or after 1st September Role Overview We are seeking an experienced Marketing & Communications Manager to lead and evolve ourmarketing function. This is a pivotal role focused on sharpening our voice in the market, building a robustcommunications strategy, and creating integrated marketing plans that help us meet commercial targets. Key Responsibilities 1. Strategy & Planning Develop and execute a comprehensive annual marketing and communications plan aligned to company growth targets and event objectives. Lead and manage all internal and external communications, ensuring consistent tone and brand voice across touchpoints. Build audience segmentation strategies and develop messaging to re-engage cold data and drive new business interest. Track and report against KPIs and marketing ROI. 2. Content & Communications Own the creation of persuasive written content, including messaging for campaigns, press releases, sales enablement assets, event collateral, executive bios, and internal communications. Partner with internal stakeholders to unearth stories and create compelling narratives around our events, partnerships and research. Edit and proofread content across the business to ensure a high standard and consistency. Manage media outreach and relationships with external comms partners as required. 3. Team Leadership & Collaboration Line-manage and support the professional development of one Marketing Executive. Collaborate cross-functionally with Sales, Events, Research and Leadership teams. Provide guidance and support on design and branding direction (in collaboration with external designers). 4.Audience Development & Campaigns Create and oversee targeted marketing campaigns across email, direct mail, and event invites to engage senior B2B decision-makers. Work with CRM and analytics tools to understand audience engagement and refine targeting. Identify and test new channels and tactics to reach cold or under-engaged contacts in our database. What you'll need to succeed Essential skills and experience 5+ years in a B2B marketing or communications role, ideally in financial services, events, or professional services. Proven experience in marketing planning and developing communications frameworks. Exceptional writing and editing skills - you are confident writing across formats and audiences. Experience leading or mentoring team members and managing projects end-to-end. Confident working across CRM platforms and data sets to build segmented campaigns. Advantageous skills and experience Familiarity with CRMs, CMSs and email tools. Experience in a small, fast-paced company or start-up-style environment. Basic design knowledge (InDesign, Canva, Adobe Suite) to direct junior team members. What We Offer Competitive salary with performance bonuses Flexible hybrid working (2 days in-office: Monday & Wednesday) Access to high-profile industry events Collaborative and supportive team environment Opportunities to influence and shape how Owen James communicates with its audience Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.
MHP Group is the integrated communications agency built for the Networked Age - a world that's increasingly connected, complex, polarised and activist. We lead the way in the application of behavioural science to solve communications challenges. We create strategies and multichannel campaigns to engage every audience, from consumer to policy maker, and from stakeholder to shareholder. With 230 experts in London, we are trusted by many of the world's leading businesses and brands. Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Studio, Mischief and La Plage. Role overview We are looking for an outstanding Account Manager or Senior Account Manager to join our Brand and Reputation team, which is fast paced and focused on ambitious growth. This person will be experienced in being part of campaigns which give national profile to organisations, in a way that positively impacts perceptions among corporate and/or consumer audiences. We're less concerned about where a candidate has gained their experience or which sectors their clients have been in, but an agency background is preferred. What they must bring is tenacity, enthusiasm, curiosity and fun to their work. MHP's Brand & Reputation practice was formed in 2019, through the merger of its corporate and consumer teams. This has enabled us to meet the evolving needs of our clients, who increasingly look for integrated agency support to manage complex stakeholder environments. We are looking for candidates who can not only support CMOs with creative marketing programmes and increase the bottom-line, but who can easily pivot to deal with complex situations and advise business leaders on mission critical issues. As an Account Manager/Senior Account Manager at MHP Group, you will : Be either a strong Account Manager or Senior Account Manager with solid PR experience Have experience with large consumer or corporate brands, although we're open to where they got this experience i.e. could be at a large-scale agency or somewhere smaller / more boutique. Experience would ideally be weighted more towards corporate and B2B communications Have theability to run day to day accounts; supporting client leads when it comes to client reporting, contact and counsel Be a media hound: tenacious and passionate about picking up the phone, schmoozing journalists and securing great coverage. They bring an already impressive contacts list with them which can be seen to benefit our clients as soon as they join, as well as leading by example when it comes to media and influencer relationships Be a digital nous: with experience in creating and launching thought leadership content on channels such as LinkedIn, as well as with editorial media Be highly organised: this person will be relied upon to manage Account Executives in ensuring MHP accounts are run effectively and efficiently Be a strong writer: skilled at writing press releases, comment pieces, media pitches as well as assisting with client and new business proposals Be ateam player: great interpersonal skills, and someone who brings a sense of fun to their work Have great time management and ability to multi-task, managing upwards as well as their junior team members Be a stickler for detail; someone who doesn't miss an opportunity to correct grammar or spelling Have apassion for news, culture and current affairs You will : Plan and lead delivery of client campaigns Build relationships with key journalists and bloggers Support the team with marketing, new business, and product development Give counsel to clients at all levels, advising on a diverse range of issues and tactics Manage media enquiries from national media, sometimes having difficult conversations with journalists Draft reactive statements, internal communications, digital copy, social media responses and stakeholder communications Lead on day-to-day account co-ordination, including action planners, reports and logs Assist senior colleagues in fulfilling their responsibilities to keep accounts on track and within budget, including liaising with and managing some supplier relationships Be the eyes and ears for clients; spotting risks and opportunities and helping us demonstrate added value And in return,we offer: Excellent starting salary with annual reviews 25 days holiday allowance (+ bank holidays), a day off to celebrate your Birthday, 'Time4U' every month and office Christmas closure Matched pension contributions (up to 5%) Life Assurance Private Medical Insurance Employee Assistance Programme Season ticket loans and Cycle to work scheme Gym &Shopping discounts Access to our Learning Academy to support your career and personal growth Hybrid (up to 3 days remote working per week) 'Work from Anywhere' one week per year Click here to see the full list of Our benefits - MHP Group () Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.
Jul 01, 2025
Full time
MHP Group is the integrated communications agency built for the Networked Age - a world that's increasingly connected, complex, polarised and activist. We lead the way in the application of behavioural science to solve communications challenges. We create strategies and multichannel campaigns to engage every audience, from consumer to policy maker, and from stakeholder to shareholder. With 230 experts in London, we are trusted by many of the world's leading businesses and brands. Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Studio, Mischief and La Plage. Role overview We are looking for an outstanding Account Manager or Senior Account Manager to join our Brand and Reputation team, which is fast paced and focused on ambitious growth. This person will be experienced in being part of campaigns which give national profile to organisations, in a way that positively impacts perceptions among corporate and/or consumer audiences. We're less concerned about where a candidate has gained their experience or which sectors their clients have been in, but an agency background is preferred. What they must bring is tenacity, enthusiasm, curiosity and fun to their work. MHP's Brand & Reputation practice was formed in 2019, through the merger of its corporate and consumer teams. This has enabled us to meet the evolving needs of our clients, who increasingly look for integrated agency support to manage complex stakeholder environments. We are looking for candidates who can not only support CMOs with creative marketing programmes and increase the bottom-line, but who can easily pivot to deal with complex situations and advise business leaders on mission critical issues. As an Account Manager/Senior Account Manager at MHP Group, you will : Be either a strong Account Manager or Senior Account Manager with solid PR experience Have experience with large consumer or corporate brands, although we're open to where they got this experience i.e. could be at a large-scale agency or somewhere smaller / more boutique. Experience would ideally be weighted more towards corporate and B2B communications Have theability to run day to day accounts; supporting client leads when it comes to client reporting, contact and counsel Be a media hound: tenacious and passionate about picking up the phone, schmoozing journalists and securing great coverage. They bring an already impressive contacts list with them which can be seen to benefit our clients as soon as they join, as well as leading by example when it comes to media and influencer relationships Be a digital nous: with experience in creating and launching thought leadership content on channels such as LinkedIn, as well as with editorial media Be highly organised: this person will be relied upon to manage Account Executives in ensuring MHP accounts are run effectively and efficiently Be a strong writer: skilled at writing press releases, comment pieces, media pitches as well as assisting with client and new business proposals Be ateam player: great interpersonal skills, and someone who brings a sense of fun to their work Have great time management and ability to multi-task, managing upwards as well as their junior team members Be a stickler for detail; someone who doesn't miss an opportunity to correct grammar or spelling Have apassion for news, culture and current affairs You will : Plan and lead delivery of client campaigns Build relationships with key journalists and bloggers Support the team with marketing, new business, and product development Give counsel to clients at all levels, advising on a diverse range of issues and tactics Manage media enquiries from national media, sometimes having difficult conversations with journalists Draft reactive statements, internal communications, digital copy, social media responses and stakeholder communications Lead on day-to-day account co-ordination, including action planners, reports and logs Assist senior colleagues in fulfilling their responsibilities to keep accounts on track and within budget, including liaising with and managing some supplier relationships Be the eyes and ears for clients; spotting risks and opportunities and helping us demonstrate added value And in return,we offer: Excellent starting salary with annual reviews 25 days holiday allowance (+ bank holidays), a day off to celebrate your Birthday, 'Time4U' every month and office Christmas closure Matched pension contributions (up to 5%) Life Assurance Private Medical Insurance Employee Assistance Programme Season ticket loans and Cycle to work scheme Gym &Shopping discounts Access to our Learning Academy to support your career and personal growth Hybrid (up to 3 days remote working per week) 'Work from Anywhere' one week per year Click here to see the full list of Our benefits - MHP Group () Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.
Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Senior Manager of Software Engineering at JPMorgan Chase within the Corporate Technology, you will serve in a leadership role by providing technical coaching and advisory for multiple agile technical teams. You will anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights will influence budget and technical designs to advance operational efficiencies and functionalities. Job Responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to senior-level software engineers. Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures. Ensure successful collaboration across agile teams, product and stakeholders. Identify and mitigate issues to execute a book of work while escalating issues as necessary. Be accountable to build and evolve the application in accordance with the architectural roadmap. Be accountable to design new architectural patterns that can be reused across Capital. Provide input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team. Create a culture of diversity, equity, inclusion, and respect for team members, prioritizing diverse representation. Required Qualifications, Capabilities, and Skills Formal training or certification on software engineering concepts and advanced applied experience. In addition, proven experience leading technologists to manage and solve complex technical items within your domain of expertise. Experience leading large feature teams of software engineers to deliver intensive data driven applications. Ability to guide and coach teams on approaches to achieve goals aligned with strategic initiatives. In-depth knowledge of agile practices and delivering agile programs. In-depth knowledge of the financial industry and their IT systems. In-depth knowledge and experience in a last JAVA, Python, Databricks, AWS/Azure. Experience with hiring, developing, and recognizing talent. Preferred Qualifications, Capabilities, and Skills Deep knowledge of design, analytics, development, coding, testing and application programming to deliver data driven application. Strong expertise in building distributed applications using the core Java Spring framework; building RESTful micro-services using Spring Boot applications; cloud-native development with AWS/Azure. Strong expertise in Python and Databricks, Data Engineering and knowledge of Data Mesh architecture. Experience working at the code level for large datasets, data warehouses and data modelling. Experience building AI models and using LLM to enhance software engineering teams' capability. Comprehensive knowledge of the Software Development Life Cycle with a solid understanding of agile methodologies such as CI/CD. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Jul 01, 2025
Full time
Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Senior Manager of Software Engineering at JPMorgan Chase within the Corporate Technology, you will serve in a leadership role by providing technical coaching and advisory for multiple agile technical teams. You will anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights will influence budget and technical designs to advance operational efficiencies and functionalities. Job Responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to senior-level software engineers. Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures. Ensure successful collaboration across agile teams, product and stakeholders. Identify and mitigate issues to execute a book of work while escalating issues as necessary. Be accountable to build and evolve the application in accordance with the architectural roadmap. Be accountable to design new architectural patterns that can be reused across Capital. Provide input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team. Create a culture of diversity, equity, inclusion, and respect for team members, prioritizing diverse representation. Required Qualifications, Capabilities, and Skills Formal training or certification on software engineering concepts and advanced applied experience. In addition, proven experience leading technologists to manage and solve complex technical items within your domain of expertise. Experience leading large feature teams of software engineers to deliver intensive data driven applications. Ability to guide and coach teams on approaches to achieve goals aligned with strategic initiatives. In-depth knowledge of agile practices and delivering agile programs. In-depth knowledge of the financial industry and their IT systems. In-depth knowledge and experience in a last JAVA, Python, Databricks, AWS/Azure. Experience with hiring, developing, and recognizing talent. Preferred Qualifications, Capabilities, and Skills Deep knowledge of design, analytics, development, coding, testing and application programming to deliver data driven application. Strong expertise in building distributed applications using the core Java Spring framework; building RESTful micro-services using Spring Boot applications; cloud-native development with AWS/Azure. Strong expertise in Python and Databricks, Data Engineering and knowledge of Data Mesh architecture. Experience working at the code level for large datasets, data warehouses and data modelling. Experience building AI models and using LLM to enhance software engineering teams' capability. Comprehensive knowledge of the Software Development Life Cycle with a solid understanding of agile methodologies such as CI/CD. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Join our International Regulatory Projects team within Global Program Management to lead the implementation of the UK and EU Fundamental Review of the Trading Book (FRTB) rules. As part of this dynamic team, you will play a pivotal role in shaping the future of market risk capital regulation, driving reporting requirements analysis, development, and end-to-end testing for the FRTB program. Be at the forefront of regulatory change and make a significant impact as we prepare for the new Market Risk Capital regulation set to go live by January 2027. As a FRTB Regulatory Business Analyst Associate within the Global Program Management team, you will be responsible for partnering with Firmwide Market Risk teams including Quantitative Research and Market Risk Technology as well as Product Control, Legal Entity Control and Finance and Risk technology teams to meet the upcoming Jan 2027 FRTB implementation date. We are looking for a solution-oriented, and customer-focused analyst, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individual who would like to expand their skills whilst working on a new exciting deliverable for the firm. Job Responsibilities Review Local Regulatory policy documentation as related to FRTB and understanding divergence from BCBS. Be responsible for Business Analysis and Project Management to support Integration of the FRTB rules and requirements into JPM Reg platforms covering data sourcing and mapping, technical market risk development requirements and integration into last mile reporting templates. Test approach and End to end testing (UAT). Develop and document end to end SOP model to support new reporting. Work with Project Manager to provide inputs into Working Groups, Project plans, RAIDs, Scorecards and senior management updates Ensure relationship is maintained with teams across Risk, Finance, Front office and Technology to ensure delivery of the FRTB deliverables. Provide regular updates to senior stakeholders through status updates and scorecards. Required qualifications, capabilities, and skills Working knowledge of FRTB and/or other Market Risk regulations and an understanding of Finance and Market Risk functions especially with regards to the role they play within Regulatory reporting. Strong Business Analysis skill set working with large and complex data sets developed on projects operating within a Waterfall and Agile Project Life Cycle. Experience using Regulatory vendor systems and Project management tools Ability to multi-task and balance multiple priorities, work under pressure and manage tight deadlines. Self-motivated, demonstrate initiative, innovation, and solid problem solving skills. Confidence to drive issues through to completion often working to tight deadlines. Preferred qualifications, capabilities, and skills Practical user experience of Reg Vendor platform Axiom/Adenza Experience with Visio, Jira, SharePoint, and/or Alteryx. ACA (or equivalent) qualification. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Jul 01, 2025
Full time
Join our International Regulatory Projects team within Global Program Management to lead the implementation of the UK and EU Fundamental Review of the Trading Book (FRTB) rules. As part of this dynamic team, you will play a pivotal role in shaping the future of market risk capital regulation, driving reporting requirements analysis, development, and end-to-end testing for the FRTB program. Be at the forefront of regulatory change and make a significant impact as we prepare for the new Market Risk Capital regulation set to go live by January 2027. As a FRTB Regulatory Business Analyst Associate within the Global Program Management team, you will be responsible for partnering with Firmwide Market Risk teams including Quantitative Research and Market Risk Technology as well as Product Control, Legal Entity Control and Finance and Risk technology teams to meet the upcoming Jan 2027 FRTB implementation date. We are looking for a solution-oriented, and customer-focused analyst, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individual who would like to expand their skills whilst working on a new exciting deliverable for the firm. Job Responsibilities Review Local Regulatory policy documentation as related to FRTB and understanding divergence from BCBS. Be responsible for Business Analysis and Project Management to support Integration of the FRTB rules and requirements into JPM Reg platforms covering data sourcing and mapping, technical market risk development requirements and integration into last mile reporting templates. Test approach and End to end testing (UAT). Develop and document end to end SOP model to support new reporting. Work with Project Manager to provide inputs into Working Groups, Project plans, RAIDs, Scorecards and senior management updates Ensure relationship is maintained with teams across Risk, Finance, Front office and Technology to ensure delivery of the FRTB deliverables. Provide regular updates to senior stakeholders through status updates and scorecards. Required qualifications, capabilities, and skills Working knowledge of FRTB and/or other Market Risk regulations and an understanding of Finance and Market Risk functions especially with regards to the role they play within Regulatory reporting. Strong Business Analysis skill set working with large and complex data sets developed on projects operating within a Waterfall and Agile Project Life Cycle. Experience using Regulatory vendor systems and Project management tools Ability to multi-task and balance multiple priorities, work under pressure and manage tight deadlines. Self-motivated, demonstrate initiative, innovation, and solid problem solving skills. Confidence to drive issues through to completion often working to tight deadlines. Preferred qualifications, capabilities, and skills Practical user experience of Reg Vendor platform Axiom/Adenza Experience with Visio, Jira, SharePoint, and/or Alteryx. ACA (or equivalent) qualification. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
MOTT MACDONALD-4
Newcastle Upon Tyne, Tyne And Wear
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Asset Manager collaborates with a global team to oversee and optimise the lifecycle management of the organisation's diverse IT asset portfolio. This role ensures the efficient acquisition, deployment, maintenance, and disposal of IT assets, while adhering to organisational processes, regulatory requirements, and budgetary guidelines. The IT Asset Manager is responsible for proactively identifying and implementing continuous improvement initiatives. This includes evaluating current processes, pinpointing areas for enhancement, and executing systematic improvements to ensure comprehensive control and visibility throughout the entire lifecycle of IT assets. The role also involves identifying, proposing, and implementing strategies for asset optimisation and cost savings, thereby boosting the organisation's operational efficiency and financial performance. The IT Asset Manager also supports and leads Hardware Asset Management projects aimed at standardising processes globally. This involves collaborating with various stakeholders including vendors to ensure consistent and efficient asset management practices across all regions. The role includes developing and overseeing the implementation of standardised systemic processes, developing associated documented processes and work instructions, and delivering overview and training sessions to supporting stakeholders. Additionally, the IT Asset Manager monitors the effectiveness of these processes to ensure continuous improvement. Key duties and responsibilities include: Maintain up-to-date and accurate records of IT assets through regular audits and reconciliations. Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment of underused IT assets. Proactivity enhances HAM processes and tools, providing actionable insights to senior leadership. Support and lead on HAM deployment and optimisation projects. Train and support IT staff and end-users on HAM processes and tools. Develop and implement strategies for IT asset management and optimisation. Monitor key performance indicators and develop IT Service Improvement plans. Integrate HAM processes with other IT service management practices. Ensure compliance with standards and regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Personal Attributes: Highly self-motivated and directed. Ability to think creatively and propose innovative solutions to improve ITAM processes. Ability to adapt to changing technologies and business environments. Strong team player who can work effectively with various departments globally. Strong focus on understanding and addressing customer pain points. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here.
Jul 01, 2025
Full time
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Asset Manager collaborates with a global team to oversee and optimise the lifecycle management of the organisation's diverse IT asset portfolio. This role ensures the efficient acquisition, deployment, maintenance, and disposal of IT assets, while adhering to organisational processes, regulatory requirements, and budgetary guidelines. The IT Asset Manager is responsible for proactively identifying and implementing continuous improvement initiatives. This includes evaluating current processes, pinpointing areas for enhancement, and executing systematic improvements to ensure comprehensive control and visibility throughout the entire lifecycle of IT assets. The role also involves identifying, proposing, and implementing strategies for asset optimisation and cost savings, thereby boosting the organisation's operational efficiency and financial performance. The IT Asset Manager also supports and leads Hardware Asset Management projects aimed at standardising processes globally. This involves collaborating with various stakeholders including vendors to ensure consistent and efficient asset management practices across all regions. The role includes developing and overseeing the implementation of standardised systemic processes, developing associated documented processes and work instructions, and delivering overview and training sessions to supporting stakeholders. Additionally, the IT Asset Manager monitors the effectiveness of these processes to ensure continuous improvement. Key duties and responsibilities include: Maintain up-to-date and accurate records of IT assets through regular audits and reconciliations. Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment of underused IT assets. Proactivity enhances HAM processes and tools, providing actionable insights to senior leadership. Support and lead on HAM deployment and optimisation projects. Train and support IT staff and end-users on HAM processes and tools. Develop and implement strategies for IT asset management and optimisation. Monitor key performance indicators and develop IT Service Improvement plans. Integrate HAM processes with other IT service management practices. Ensure compliance with standards and regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Personal Attributes: Highly self-motivated and directed. Ability to think creatively and propose innovative solutions to improve ITAM processes. Ability to adapt to changing technologies and business environments. Strong team player who can work effectively with various departments globally. Strong focus on understanding and addressing customer pain points. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here.
