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strategic communications manager
Barclays Bank Plc
Software Developer
Barclays Bank Plc Chester, Cheshire
Join us as Software Developer to support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. To be successful as Software Developer, you should have the following skills/experience: Knowledge of React as a Front End development library. Working knowledge of Java. SQL experience. Some other highly valued skills may include: Understanding of/experienced with DevOps tools - Gitlab, Bitbucket, Jenkins, SonarQube, Nexus. Technical, analytical and problem-solving skills, with the ability to be proactive, a team player and a can-do attitude. Strong written and verbal communication skills to technical and non-technical colleagues. Willingness to embrace wider technologies used within the department. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
Join us as Software Developer to support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. To be successful as Software Developer, you should have the following skills/experience: Knowledge of React as a Front End development library. Working knowledge of Java. SQL experience. Some other highly valued skills may include: Understanding of/experienced with DevOps tools - Gitlab, Bitbucket, Jenkins, SonarQube, Nexus. Technical, analytical and problem-solving skills, with the ability to be proactive, a team player and a can-do attitude. Strong written and verbal communication skills to technical and non-technical colleagues. Willingness to embrace wider technologies used within the department. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Customer Journey Strategy Senior Manager
Barclays Bank Plc City, Manchester
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Customer Journey Strategy Senior Manager
Barclays Bank Plc Tower Hamlets, London
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Associate Client Director
Saffron Consultants
About Us Saffron is a 100-strong brand consultancy, based in Madrid, London, Vienna and Istanbul. 21 nationalities, with 12 languages between us, we make brand memorable by delivering on the promise of an experience across strategy, design and product. With global clients that include Meta, YouTube and the Valuable 500, we are looking for a Client Manager who is eager to grow their skills by working with global clients on exciting and challenging projects in our office in London. About You +5 years of experience in similar positions in branding agencies or the communications consulting industries. You have proven experience in managing mid to large scale projects, either alone or with support from a senior team. You feel comfortable taking ownership and responsibility for delivery. You have strong organisational skills. You pay excellent attention to detail. You are able to work under high-pressure, on multiple work streams and under tight deadlines. You understand the importance of brand as a management tool. Fluent in English. As a Saffronite we'll expect you to Manage small and mid-sized projects alone as well as big ones alongside a Client Director. Help drive and grow client relationships. Work closely with design and strategy teams to deliver projects above expectations. Be responsible for overall account administration. Be responsible for driving delivery of work on brief, time and budget. Be responsible for facilitating team communication, enabling shared thinking and delivery. Be solid at scoping proposals for new and existing clients, including planning, timelines, costing, etc. Contribute to the strategic and design development of projects, understanding the brief, requirements and deliverables. Be committed to excellent and rigorous project management.
Jul 18, 2025
Full time
About Us Saffron is a 100-strong brand consultancy, based in Madrid, London, Vienna and Istanbul. 21 nationalities, with 12 languages between us, we make brand memorable by delivering on the promise of an experience across strategy, design and product. With global clients that include Meta, YouTube and the Valuable 500, we are looking for a Client Manager who is eager to grow their skills by working with global clients on exciting and challenging projects in our office in London. About You +5 years of experience in similar positions in branding agencies or the communications consulting industries. You have proven experience in managing mid to large scale projects, either alone or with support from a senior team. You feel comfortable taking ownership and responsibility for delivery. You have strong organisational skills. You pay excellent attention to detail. You are able to work under high-pressure, on multiple work streams and under tight deadlines. You understand the importance of brand as a management tool. Fluent in English. As a Saffronite we'll expect you to Manage small and mid-sized projects alone as well as big ones alongside a Client Director. Help drive and grow client relationships. Work closely with design and strategy teams to deliver projects above expectations. Be responsible for overall account administration. Be responsible for driving delivery of work on brief, time and budget. Be responsible for facilitating team communication, enabling shared thinking and delivery. Be solid at scoping proposals for new and existing clients, including planning, timelines, costing, etc. Contribute to the strategic and design development of projects, understanding the brief, requirements and deliverables. Be committed to excellent and rigorous project management.
Vectis Recruitment
Business Development Manager
Vectis Recruitment Yeovil, Somerset
Vectis Recruitment is exclusively partnering a leading Aerospace group which supplies many of the worlds Primes, due to growth they have a new vacancy for a Business Development Manager to join the company. Offering the opportunity for significant career growth, you will build and develop strong relationships with customers to maximise opportunities and candidates are sought with a demonstratable track record in a commercial position and a good understanding of the global aerospace sector is preferred. Key Responsibilities: Develop close relationships with key customers to understand future opportunities and anticipate needs that can be translated into business growth. Build sound commercial relationships with key stakeholders within the wider business and existing & new business partners, customers, and suppliers. Identify and develop new business opportunities to drive revenue growth. Ensure sales and margins performance targets are met or exceeded. Undertake market analysis and sector research to identify profitable market opportunities. Establish effective relationships both internal and external at all levels to enable delivery of future profitable sales growth. Promote a culture of teamwork, co-operation and high morale. Collaborate with cross-functional teams to optimize project delivery and performance. Travel and attend global industry events. Work with other group divisions to identify and share business opportunities. The Person: Strong commercial acumen with proactive approach and demonstrate experience in maximising sales opportunities. A good understanding of the global commercial aerospace and defence markets is advantageous. A team player with a positive attitude and the ability to lead a cross functional team to ensure business objectives are met. Degree level or higher, desirable in business and/or technical disciplines is preferred. Strategic thinker with the ability to execute effectively. Willingness / ability to travel extensively is a requirement of the role.
Jul 18, 2025
Full time
Vectis Recruitment is exclusively partnering a leading Aerospace group which supplies many of the worlds Primes, due to growth they have a new vacancy for a Business Development Manager to join the company. Offering the opportunity for significant career growth, you will build and develop strong relationships with customers to maximise opportunities and candidates are sought with a demonstratable track record in a commercial position and a good understanding of the global aerospace sector is preferred. Key Responsibilities: Develop close relationships with key customers to understand future opportunities and anticipate needs that can be translated into business growth. Build sound commercial relationships with key stakeholders within the wider business and existing & new business partners, customers, and suppliers. Identify and develop new business opportunities to drive revenue growth. Ensure sales and margins performance targets are met or exceeded. Undertake market analysis and sector research to identify profitable market opportunities. Establish effective relationships both internal and external at all levels to enable delivery of future profitable sales growth. Promote a culture of teamwork, co-operation and high morale. Collaborate with cross-functional teams to optimize project delivery and performance. Travel and attend global industry events. Work with other group divisions to identify and share business opportunities. The Person: Strong commercial acumen with proactive approach and demonstrate experience in maximising sales opportunities. A good understanding of the global commercial aerospace and defence markets is advantageous. A team player with a positive attitude and the ability to lead a cross functional team to ensure business objectives are met. Degree level or higher, desirable in business and/or technical disciplines is preferred. Strategic thinker with the ability to execute effectively. Willingness / ability to travel extensively is a requirement of the role.
Employal
Business Development Manager
Employal
Business Development Manager Remote (must live in the East Midlands) £28,000 - £33,000 Car Allowance, OTE £55,000 Are you looking for a role that can offer you full autonomy? No micromanagement, just the training and equipment you need to be a successful Business Development Manager? My client is a market leader, providing workplace solutions to businesses across the UK. Due to growth they are now recruiting, previous experience in the field is preferred however if you are in a Sales Executive, BDE, or similar role, we would like to hear from you! The role Identify and pursue new business opportunities across strategic sectors and regions. 70% cold and 30% warm leads. Develop and maintain strong relationships with key stakeholders and decision makers. Territory management, attending prebooked appointments but also confidence enough to simply show up . Formulate and execute targeted sales strategies to achieve and surpass revenue goals. Conduct detailed market research and competitive analysis to inform business development efforts. Collaborate with the marketing team to align sales initiatives with promotional campaigns. Represent the organisation at industry events, trade shows, and professional networking functions. Prepare and deliver tailored, persuasive presentations to prospective clients. Provide regular performance updates, pipeline forecasts, and market insights to senior leadership. The candidate Demonstrated success in B2B sales. A hunter mentality is integral to the success of this role. Strong negotiation, networking, and deal-closing abilities, with a proven ability to build lasting client relationships. Excellent verbal and written communication skills, with the confidence to engage with decision makers at all levels. Highly self-motivated and strategic, with a passion for exceeding performance targets and driving revenue growth. Proficient in CRM platforms and utilising these to manage prospects. A full UK driving licence and is willing to travel within the region as required. Weekly meeting at their HQ in the East Midlands. What they offer: Salary between £28,000 - £33,000 uncapped commission Car allowance Opportunities for professional growth and career advancement Supportive, innovative, and collaborative work environment Interested? Please click apply today!
Jul 18, 2025
Full time
Business Development Manager Remote (must live in the East Midlands) £28,000 - £33,000 Car Allowance, OTE £55,000 Are you looking for a role that can offer you full autonomy? No micromanagement, just the training and equipment you need to be a successful Business Development Manager? My client is a market leader, providing workplace solutions to businesses across the UK. Due to growth they are now recruiting, previous experience in the field is preferred however if you are in a Sales Executive, BDE, or similar role, we would like to hear from you! The role Identify and pursue new business opportunities across strategic sectors and regions. 70% cold and 30% warm leads. Develop and maintain strong relationships with key stakeholders and decision makers. Territory management, attending prebooked appointments but also confidence enough to simply show up . Formulate and execute targeted sales strategies to achieve and surpass revenue goals. Conduct detailed market research and competitive analysis to inform business development efforts. Collaborate with the marketing team to align sales initiatives with promotional campaigns. Represent the organisation at industry events, trade shows, and professional networking functions. Prepare and deliver tailored, persuasive presentations to prospective clients. Provide regular performance updates, pipeline forecasts, and market insights to senior leadership. The candidate Demonstrated success in B2B sales. A hunter mentality is integral to the success of this role. Strong negotiation, networking, and deal-closing abilities, with a proven ability to build lasting client relationships. Excellent verbal and written communication skills, with the confidence to engage with decision makers at all levels. Highly self-motivated and strategic, with a passion for exceeding performance targets and driving revenue growth. Proficient in CRM platforms and utilising these to manage prospects. A full UK driving licence and is willing to travel within the region as required. Weekly meeting at their HQ in the East Midlands. What they offer: Salary between £28,000 - £33,000 uncapped commission Car allowance Opportunities for professional growth and career advancement Supportive, innovative, and collaborative work environment Interested? Please click apply today!
Engineius
Business Development Manager
Engineius City, Birmingham
Business Development Manager We are looking for a Business Development Manager to drive Engineius growth by identifying, developing, and securing new business opportunities across the UK, while also ensuring long-term client satisfaction and retention through planning appropriate proactive account management and customer success strategies. The BDM will play a pivotal role in expanding the client base, with new sales through nurturing strategic partnerships, and promoting Engineius innovative vehicle movement solutions. About Engineius Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over (phone number removed) tonnes of CO2. We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: 1. New Business Acquisition Identify and target prospective clients in key sectors such as fleet, automotive retail, leasing, Corporate and more. Develop and execute a structured sales pipeline to convert leads into long-term customers. Deliver compelling presentations and product demonstrations tailored to client needs. 2. Relationship Management Act as a trusted advisor, aligning Engineius solutions with client goals and operational challenges. Ensure a seamless transition from sales implementation to account management team. Build strong, lasting relationships with key stakeholders to understand their evolving needs. Monitor client satisfaction and usage of Engineius platform, proactively addressing issues and identifying upsell opportunities. Collaborate with the Customer Success and Operations teams to ensure service excellence and retention. 3. Market Intelligence & Strategy Monitor industry trends, competitor activity, and customer feedback to inform sales and retention strategies. Collaborate with marketing and product teams to refine value propositions and go-to-market approaches. Represent Engineius at industry events, trade shows, and networking opportunities. 4. Reporting & Performance Maintain accurate records of sales activity and account status using CRM tools. Report on pipeline progress, client health, and revenue forecasts. Meet or exceed quarterly and annual sales and retention targets. What Characteristics Are We Looking For Essential: Proven track record in B2B sales, business development & account management, ideally in Automotive or SaaS. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Proficiency in CRM systems and Microsoft Office Suite. Desirable: Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What's in it for you Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development We re passionate about your growth! We are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial wellbeing because we believe in taking care of YOU. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you! Click apply now and you will be redirected to our website to complete your application.
Jul 18, 2025
Full time
Business Development Manager We are looking for a Business Development Manager to drive Engineius growth by identifying, developing, and securing new business opportunities across the UK, while also ensuring long-term client satisfaction and retention through planning appropriate proactive account management and customer success strategies. The BDM will play a pivotal role in expanding the client base, with new sales through nurturing strategic partnerships, and promoting Engineius innovative vehicle movement solutions. About Engineius Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over (phone number removed) tonnes of CO2. We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: 1. New Business Acquisition Identify and target prospective clients in key sectors such as fleet, automotive retail, leasing, Corporate and more. Develop and execute a structured sales pipeline to convert leads into long-term customers. Deliver compelling presentations and product demonstrations tailored to client needs. 2. Relationship Management Act as a trusted advisor, aligning Engineius solutions with client goals and operational challenges. Ensure a seamless transition from sales implementation to account management team. Build strong, lasting relationships with key stakeholders to understand their evolving needs. Monitor client satisfaction and usage of Engineius platform, proactively addressing issues and identifying upsell opportunities. Collaborate with the Customer Success and Operations teams to ensure service excellence and retention. 3. Market Intelligence & Strategy Monitor industry trends, competitor activity, and customer feedback to inform sales and retention strategies. Collaborate with marketing and product teams to refine value propositions and go-to-market approaches. Represent Engineius at industry events, trade shows, and networking opportunities. 4. Reporting & Performance Maintain accurate records of sales activity and account status using CRM tools. Report on pipeline progress, client health, and revenue forecasts. Meet or exceed quarterly and annual sales and retention targets. What Characteristics Are We Looking For Essential: Proven track record in B2B sales, business development & account management, ideally in Automotive or SaaS. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Proficiency in CRM systems and Microsoft Office Suite. Desirable: Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What's in it for you Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development We re passionate about your growth! We are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial wellbeing because we believe in taking care of YOU. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you! Click apply now and you will be redirected to our website to complete your application.
Adecco
Business Development Manager
Adecco Lancaster, Lancashire
Job Title: Business Development Manager Location: Heysham (with travel across the UK) Remuneration: From 50,000 annually Contract Details: Permanent, Full Time Driving Required: Yes Are you a strategic thinker with a passion for building lasting relationships and driving business growth? Join our client's dynamic team as a Business Development Manager and play a key role in their journey into the clean energy sector while continuing to support their valued oil and gas clients! Responsibilities: Identify and secure new business opportunities to fuel growth. Promote the organisation's brand while developing impactful partnerships. Research emerging markets to stay ahead of industry trends. Engage with prospective clients and stakeholders to build strong relationships. Support tender and grant applications to enhance business prospects. Actively participate in industry events to network and promote our services. Collaborate with the marketing team to create and drive effective promotional strategies. Develop and execute strategic business plans aligned with our growth objectives. To excel in this role, you should be: Proactive and adaptable, with a strong commercial mindset. An excellent communicator who can engage with diverse stakeholders. Experienced in business development, preferably in the energy sector. Holding a full UK driving licence and willing to travel across the UK. Completion of the IOSH Managing Safely course is a plus! Why Join Us? Become part of a forward-thinking organisation committed to sustainability, innovation, and long-term success. Our client value your expertise and are excited to support your professional journey as they expand into new markets! If you're ready to make an impact and grow your career in a vibrant environment, we want to hear from you! Apply now and help shape the future of our organisation! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 18, 2025
Full time
Job Title: Business Development Manager Location: Heysham (with travel across the UK) Remuneration: From 50,000 annually Contract Details: Permanent, Full Time Driving Required: Yes Are you a strategic thinker with a passion for building lasting relationships and driving business growth? Join our client's dynamic team as a Business Development Manager and play a key role in their journey into the clean energy sector while continuing to support their valued oil and gas clients! Responsibilities: Identify and secure new business opportunities to fuel growth. Promote the organisation's brand while developing impactful partnerships. Research emerging markets to stay ahead of industry trends. Engage with prospective clients and stakeholders to build strong relationships. Support tender and grant applications to enhance business prospects. Actively participate in industry events to network and promote our services. Collaborate with the marketing team to create and drive effective promotional strategies. Develop and execute strategic business plans aligned with our growth objectives. To excel in this role, you should be: Proactive and adaptable, with a strong commercial mindset. An excellent communicator who can engage with diverse stakeholders. Experienced in business development, preferably in the energy sector. Holding a full UK driving licence and willing to travel across the UK. Completion of the IOSH Managing Safely course is a plus! Why Join Us? Become part of a forward-thinking organisation committed to sustainability, innovation, and long-term success. Our client value your expertise and are excited to support your professional journey as they expand into new markets! If you're ready to make an impact and grow your career in a vibrant environment, we want to hear from you! Apply now and help shape the future of our organisation! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Barclays Bank Plc
Customer Journey Strategy Senior Manager
Barclays Bank Plc
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Som3
QMS Manager
Som3 Reading, Oxfordshire
Quality Management System (QMS) Manager Our client is searching for an accomplished and driven Quality Management System (QMS) Manager to join their team as the QMS expert, working for the CFO and COO. In this vital role, you will lead the implementation and maintenance of their Quality Management System, ensuring alignment with ISO9001 standards and contributing to the organisation's strategic growth and operational excellence. Role Highlights Develop and Implement QMS: Design and roll out a robust Quality Management System tailored to align with our objectives. ISO9001 Accreditation: Spearhead efforts to achieve ISO9001 standards-aiming for accreditation by FY 2026. Process and Customer Journey Documentation: Standardise workflows and map the customer journey to heighten satisfaction and ensure quality delivery. Training: Develop training frameworks to enhance QMS awareness across the organisation. Continuous Improvement: Identify optimisation opportunities, bolstering efficiency and effectiveness organisation-wide. Key Skills QMS - excellent experience building a QMS and putting in place policies and procedures around quality management Experience leading quality management and embedding it into a business Skills in training QMS within a business Experience achieving quality standards eg ISO9001 Additional Details The role adheres to our client's hybrid working policy, which provides flexibility with designated in-office days. You will expected to be in the office at least 3 days per week
Jul 18, 2025
Full time
Quality Management System (QMS) Manager Our client is searching for an accomplished and driven Quality Management System (QMS) Manager to join their team as the QMS expert, working for the CFO and COO. In this vital role, you will lead the implementation and maintenance of their Quality Management System, ensuring alignment with ISO9001 standards and contributing to the organisation's strategic growth and operational excellence. Role Highlights Develop and Implement QMS: Design and roll out a robust Quality Management System tailored to align with our objectives. ISO9001 Accreditation: Spearhead efforts to achieve ISO9001 standards-aiming for accreditation by FY 2026. Process and Customer Journey Documentation: Standardise workflows and map the customer journey to heighten satisfaction and ensure quality delivery. Training: Develop training frameworks to enhance QMS awareness across the organisation. Continuous Improvement: Identify optimisation opportunities, bolstering efficiency and effectiveness organisation-wide. Key Skills QMS - excellent experience building a QMS and putting in place policies and procedures around quality management Experience leading quality management and embedding it into a business Skills in training QMS within a business Experience achieving quality standards eg ISO9001 Additional Details The role adheres to our client's hybrid working policy, which provides flexibility with designated in-office days. You will expected to be in the office at least 3 days per week
Pontoon
Software Engineering Manager
Pontoon
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you a dynamic leader with a passion for technology and innovation? Do you thrive in fast-paced environments and have a knack for guiding teams to success? If so, our client in the utilities sector is seeking a talented Software Engineering Manager to join their team on a temporary contract for 3 months! This is your chance to make a significant impact while working with cutting-edge technologies, including AWS Services and Generative AI. Role : Software Engineering Manager Location : Any of UK Offices (Hybrid) Duration : 3 Months Rate: 750 pd (umbrella) What You'll Be Doing: As the Software Engineering Manager, you will play a pivotal role in supporting product strategies and ensuring your teams deliver exceptional results. Your responsibilities will include: Product Support: Collaborate with product teams to develop and execute effective product strategies that drive outcomes. Champion the importance of discovery, ensuring engineers are actively involved and contributing to the process. Evaluate the technical feasibility of individual initiatives, providing insights and recommendations. Aid teams in demonstrating and quantifying capability constraints when necessary. Keep engineers highly engaged with their outcomes and track their progress. Delivery Excellence: Establish and maintain an effective delivery process, focusing on delivering functional software sooner and unlocking value early. Organize and lead technical design sessions to foster innovation and collaboration. Work closely with Project Managers to scope epics and iterations, ensuring Non-Functional Requirements (NFRs) are included. Ensure timely and effective refinement of work to facilitate sprint planning. Facilitate sprint activities, ensuring they are productive and focused. Monitor and discuss delivery metrics, taking action where necessary to optimize performance. Escalate and resolve constraints and impediments beyond the team's control. Engineering Leadership: Develop and implement a technical strategy that aligns with product objectives. Create a clear roadmap for the evolution and improvement of your team's domain, ensuring it's well understood and followed. Advocate for investment in domain improvements, demonstrating their necessity and value. Monitor quality metrics and incident rates, collaborating with teams to define appropriate corrective actions. Promote adherence to coding, design, quality, and operational standards across your teams. What We're Looking For: Proven experience in a software engineering management role. Strong understanding of AWS Services and Generative AI technologies. Excellent communication and leadership skills, with the ability to motivate and inspire teams. A strategic mindset, with the ability to navigate technical challenges and drive innovative solutions. Passion for fostering a culture of continuous improvement and engagement. Why Join Us? Be part of a vibrant team that values collaboration and innovation. Make a tangible difference in the utilities industry while working with advanced technologies. Enjoy the flexibility of hybrid work, allowing you to balance your professional and personal life. If you're ready to take on this exciting challenge and lead a talented team to success, we want to hear from you! Apply now and embark on a rewarding journey as a Software Engineering Manager with our client. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Jul 18, 2025
Contractor
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you a dynamic leader with a passion for technology and innovation? Do you thrive in fast-paced environments and have a knack for guiding teams to success? If so, our client in the utilities sector is seeking a talented Software Engineering Manager to join their team on a temporary contract for 3 months! This is your chance to make a significant impact while working with cutting-edge technologies, including AWS Services and Generative AI. Role : Software Engineering Manager Location : Any of UK Offices (Hybrid) Duration : 3 Months Rate: 750 pd (umbrella) What You'll Be Doing: As the Software Engineering Manager, you will play a pivotal role in supporting product strategies and ensuring your teams deliver exceptional results. Your responsibilities will include: Product Support: Collaborate with product teams to develop and execute effective product strategies that drive outcomes. Champion the importance of discovery, ensuring engineers are actively involved and contributing to the process. Evaluate the technical feasibility of individual initiatives, providing insights and recommendations. Aid teams in demonstrating and quantifying capability constraints when necessary. Keep engineers highly engaged with their outcomes and track their progress. Delivery Excellence: Establish and maintain an effective delivery process, focusing on delivering functional software sooner and unlocking value early. Organize and lead technical design sessions to foster innovation and collaboration. Work closely with Project Managers to scope epics and iterations, ensuring Non-Functional Requirements (NFRs) are included. Ensure timely and effective refinement of work to facilitate sprint planning. Facilitate sprint activities, ensuring they are productive and focused. Monitor and discuss delivery metrics, taking action where necessary to optimize performance. Escalate and resolve constraints and impediments beyond the team's control. Engineering Leadership: Develop and implement a technical strategy that aligns with product objectives. Create a clear roadmap for the evolution and improvement of your team's domain, ensuring it's well understood and followed. Advocate for investment in domain improvements, demonstrating their necessity and value. Monitor quality metrics and incident rates, collaborating with teams to define appropriate corrective actions. Promote adherence to coding, design, quality, and operational standards across your teams. What We're Looking For: Proven experience in a software engineering management role. Strong understanding of AWS Services and Generative AI technologies. Excellent communication and leadership skills, with the ability to motivate and inspire teams. A strategic mindset, with the ability to navigate technical challenges and drive innovative solutions. Passion for fostering a culture of continuous improvement and engagement. Why Join Us? Be part of a vibrant team that values collaboration and innovation. Make a tangible difference in the utilities industry while working with advanced technologies. Enjoy the flexibility of hybrid work, allowing you to balance your professional and personal life. If you're ready to take on this exciting challenge and lead a talented team to success, we want to hear from you! Apply now and embark on a rewarding journey as a Software Engineering Manager with our client. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Netteam tX Ltd
Cyber Security Specialist - MSP
Netteam tX Ltd City, Manchester
Job Title: Cyber Security Specialist - MSP Location: Manchester or Newbury Salary: 45,000 - 50,000 per annum Job Type: Permanent, Full Time At Netteam tX, we deliver tailored IT, cloud, cybersecurity, and automation solutions to over 120 clients across the hospitality and SME sectors. As a dynamic and people-focused MSP, we're proud of our culture built around continual learning, collaboration, and innovation. We don't just support businesses - we shape how they stay secure, agile, and competitive. We are now looking for a talented Cybersecurity Lead / Specialist to join our growing team and take ownership of our cybersecurity offering. This is a hybrid, hands-on role that blends strategy with technical implementation - ideal for someone who wants to drive real impact across both internal and client environments. You will be the primary point of expertise for all things cybersecurity at Netteam tX, bridging the gap between strategic planning and operational execution. Working closely with internal teams, clients, and our commercial function. You will be responsible for managing our cyber stack, reviewing and responding to reports and alerts, guiding the helpdesk with remediations, supporting pre-sales engagements, and ensuring we maintain best-practice security standards. Responsibilities: Cybersecurity Stack Leadership: Design, manage, and evolve a comprehensive security stack tailored for SME and hospitality clients Administer tools such as CrowdStrike Falcon, RoboShadow, Microsoft Defender, ThreatLocker Evaluate and onboard new security technologies; liaise with vendors Lead technical onboarding of cyber tools for both internal and client deployments Incident Response & Threat Management: Develop and own incident response playbooks Act as the lead escalation point for live security incidents Analyse alerts, threat intelligence, and forensic data from platforms like CrowdStrike and RoboShadow Conduct root cause analysis and manage remediation Compliance, Risk & Certification Support: Guide clients through Cyber Essentials/CE+, ISO 27001, and PCI DSS frameworks Perform regular risk assessments, policy audits, and technical documentation Ensure evidence gathering, hardening practices, and governance alignments are audit-ready Monitoring, Reporting & Visibility: Produce internal and client-facing reports detailing security posture, incidents, and improvements Track remediation tasks and present summaries during QBRs and client meetings Highlight vulnerability trends and recommend action plans Pre-Sales & Client Engagement: Support pre-sales with risk assessments, scope definition, and technical advisory Work alongside account managers to position and renew security services Deliver cyber awareness training, audits, and recommendations to clients at technical and board level Training & Internal Enablement: Act as the cybersecurity subject matter expert across the business Train the helpdesk team on triage and remediation best practices Create runbooks, SOPs, and escalation workflows About you: Essential Skills & Experience: Proven hands-on cybersecurity experience in an MSP, MSSP, or consulting environment Strong working knowledge of: CrowdStrike Falcon - policy config, triage, alerting RoboShadow or similar - vulnerability workflows Microsoft Defender, Conditional Access, MFA, Secure Score Familiarity with frameworks: Cyber Essentials Plus, ISO 27001, PCI DSS Incident response experience with real-world investigations Understanding of identity security, patch management, and user awareness training Excellent written and verbal communication - able to simplify complex concepts for clients Confident producing clear documentation and reporting Desirable Skills: Certifications: Security+, SC-200, CEH, ISO 27001 Lead Implementer, PCIP Penetration testing or red teaming exposure Experience with SIEM/SOAR platforms (e.g., Microsoft Sentinel) Familiarity with MSP toolsets (Autotask, IT Glue, Rewst) or automation experience Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: ; Cybersecurity Engineer, Cybersecurity Team Lead, Cybersecurity Manager, Security Engineer, Network Security Engineer, Information Security Analyst, Security Architect, Cybersecurity Specialist, may also be considered.
Jul 18, 2025
Full time
Job Title: Cyber Security Specialist - MSP Location: Manchester or Newbury Salary: 45,000 - 50,000 per annum Job Type: Permanent, Full Time At Netteam tX, we deliver tailored IT, cloud, cybersecurity, and automation solutions to over 120 clients across the hospitality and SME sectors. As a dynamic and people-focused MSP, we're proud of our culture built around continual learning, collaboration, and innovation. We don't just support businesses - we shape how they stay secure, agile, and competitive. We are now looking for a talented Cybersecurity Lead / Specialist to join our growing team and take ownership of our cybersecurity offering. This is a hybrid, hands-on role that blends strategy with technical implementation - ideal for someone who wants to drive real impact across both internal and client environments. You will be the primary point of expertise for all things cybersecurity at Netteam tX, bridging the gap between strategic planning and operational execution. Working closely with internal teams, clients, and our commercial function. You will be responsible for managing our cyber stack, reviewing and responding to reports and alerts, guiding the helpdesk with remediations, supporting pre-sales engagements, and ensuring we maintain best-practice security standards. Responsibilities: Cybersecurity Stack Leadership: Design, manage, and evolve a comprehensive security stack tailored for SME and hospitality clients Administer tools such as CrowdStrike Falcon, RoboShadow, Microsoft Defender, ThreatLocker Evaluate and onboard new security technologies; liaise with vendors Lead technical onboarding of cyber tools for both internal and client deployments Incident Response & Threat Management: Develop and own incident response playbooks Act as the lead escalation point for live security incidents Analyse alerts, threat intelligence, and forensic data from platforms like CrowdStrike and RoboShadow Conduct root cause analysis and manage remediation Compliance, Risk & Certification Support: Guide clients through Cyber Essentials/CE+, ISO 27001, and PCI DSS frameworks Perform regular risk assessments, policy audits, and technical documentation Ensure evidence gathering, hardening practices, and governance alignments are audit-ready Monitoring, Reporting & Visibility: Produce internal and client-facing reports detailing security posture, incidents, and improvements Track remediation tasks and present summaries during QBRs and client meetings Highlight vulnerability trends and recommend action plans Pre-Sales & Client Engagement: Support pre-sales with risk assessments, scope definition, and technical advisory Work alongside account managers to position and renew security services Deliver cyber awareness training, audits, and recommendations to clients at technical and board level Training & Internal Enablement: Act as the cybersecurity subject matter expert across the business Train the helpdesk team on triage and remediation best practices Create runbooks, SOPs, and escalation workflows About you: Essential Skills & Experience: Proven hands-on cybersecurity experience in an MSP, MSSP, or consulting environment Strong working knowledge of: CrowdStrike Falcon - policy config, triage, alerting RoboShadow or similar - vulnerability workflows Microsoft Defender, Conditional Access, MFA, Secure Score Familiarity with frameworks: Cyber Essentials Plus, ISO 27001, PCI DSS Incident response experience with real-world investigations Understanding of identity security, patch management, and user awareness training Excellent written and verbal communication - able to simplify complex concepts for clients Confident producing clear documentation and reporting Desirable Skills: Certifications: Security+, SC-200, CEH, ISO 27001 Lead Implementer, PCIP Penetration testing or red teaming exposure Experience with SIEM/SOAR platforms (e.g., Microsoft Sentinel) Familiarity with MSP toolsets (Autotask, IT Glue, Rewst) or automation experience Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: ; Cybersecurity Engineer, Cybersecurity Team Lead, Cybersecurity Manager, Security Engineer, Network Security Engineer, Information Security Analyst, Security Architect, Cybersecurity Specialist, may also be considered.
Morson Talent
Senior Category Manager - IT Software
Morson Talent Lillington, Warwickshire
Senior Category Manager Competitive Day Rate (inside IR35 via umbrella) 6 Month Contract Hybrid Working (3 days onsite, 2 days remote) Coventry City Centre We are proud to be partnering with Severn Trent Water who are a leading provider of water and wastewater services in the UK, dedicated to delivering high-quality, reliable services to its customers now and into the future. Role Overview: This is a newly created role within the water sector to support a major AMP (Asset Management Period) programme focused on delivering long-term investment planning, regulatory engagement, and cost optimisation. The role will lead the commercial and procurement strategy for a pioneering digital twin initiative across multiple treatment sites, enabling data-driven decision-making and environmental performance improvement. Key Responsibilities: Develop and implement commercial strategy for the delivery of digital twins across 30+ water treatment sites. Lead early-stage planning and procurement for a 12-month pilot involving three digital twin projects. Collaborate closely with scientific teams, technical leads, and procurement to align frameworks and delivery approaches. Engage with internal stakeholders and regulators to support the 5-year asset management planning cycle. Support the wider procurement strategy to ensure efficient, compliant, and value-driven investment across the AMP period. Key Skills & Experience Required: Extensive experience working in a procurement role within IT/Tech categories is essential. Strong commercial and procurement background, ideally within regulated industries. Experience working on complex, multi-stakeholder projects at early development stages. Proven ability to work across cross-functional teams including technical, scientific, and regulatory groups. Strong communication and strategic thinking skills, with experience influencing senior stakeholders. If this role resonates with you or you may know someone, please send an updated CV to (url removed).
Jul 17, 2025
Contractor
Senior Category Manager Competitive Day Rate (inside IR35 via umbrella) 6 Month Contract Hybrid Working (3 days onsite, 2 days remote) Coventry City Centre We are proud to be partnering with Severn Trent Water who are a leading provider of water and wastewater services in the UK, dedicated to delivering high-quality, reliable services to its customers now and into the future. Role Overview: This is a newly created role within the water sector to support a major AMP (Asset Management Period) programme focused on delivering long-term investment planning, regulatory engagement, and cost optimisation. The role will lead the commercial and procurement strategy for a pioneering digital twin initiative across multiple treatment sites, enabling data-driven decision-making and environmental performance improvement. Key Responsibilities: Develop and implement commercial strategy for the delivery of digital twins across 30+ water treatment sites. Lead early-stage planning and procurement for a 12-month pilot involving three digital twin projects. Collaborate closely with scientific teams, technical leads, and procurement to align frameworks and delivery approaches. Engage with internal stakeholders and regulators to support the 5-year asset management planning cycle. Support the wider procurement strategy to ensure efficient, compliant, and value-driven investment across the AMP period. Key Skills & Experience Required: Extensive experience working in a procurement role within IT/Tech categories is essential. Strong commercial and procurement background, ideally within regulated industries. Experience working on complex, multi-stakeholder projects at early development stages. Proven ability to work across cross-functional teams including technical, scientific, and regulatory groups. Strong communication and strategic thinking skills, with experience influencing senior stakeholders. If this role resonates with you or you may know someone, please send an updated CV to (url removed).
Advance HE
Marketing Manager
Advance HE Heslington, York
Marketing Manager Location: Hybrid, Office based in York, YO10 5DG Salary: £48,484 per annum Contract: Full Time, Permanent Benefits: • A generous pension plan with USS • Enhanced family leave benefits • 31 days annual leave, plus bank holidays • Flexible working hours • Remote/Hybrid work The Role: As our Marketing Manager you will enjoy working as part of a team to build a marketing plan with a 12-month horizon, managing multi-channel campaigns to drive awareness and generate leads across different audience segments. You will oversee brand management within your campaigns, ensuring consistency across all markets and working with external partners to maintain brand standards. As our Marketing Manager you will also be responsible for: • Develop integrated marketing campaigns for specific services, managing new resource launches, and creating innovative approaches to promote Advance HE's mission and offerings. • Working closely with cross-functional teams, including Communications and content developers, to commission diverse content that drives customer engagement and action. • Conduct continual analysis to understand the target market s challenges and behaviour drivers, develop audience segmentation strategies, and create test-and-learn approaches to deliver campaigns success • Manage cross-channel marketing budgets in delivering campaigns. • Establish robust campaign effectiveness measures and provide recommendations for improvement. • An awareness and compliance with legislation, as directed by the Head of Marketing, in the creation of printed and digital marketing materials and assets. • Building relationships across all organisational levels, taking an account management approach with internal stakeholders and external partners. • Provide guidance to team members and support cross-functional working. In order to be successful in this role you must have / be: Essential: • Demonstrate experience of working in a marketing role, • Experience of developing a marketing plan and delivering campaigns • Proven experience of working with marketing agencies, designers and other suppliers • Experience of managing campaign dashboards and providing effective reporting associated with this • Educated to a degree level or equivalent with appropriate and relevant experience to the role • A successful track record in collaboration and community, and empowering individuals • Experience in a broad range of marketing principles, including online and offline, above and below the line. Desirable: • An understanding of thr higher education sector and its policy context • Experience of managing budgets (of up to £250k) Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society. Our strategic priorities of: maximising membership impact and value, supporting leadership, management and governance development for transformational change and developing educational excellence for the higher education of the future supports the work of our members and the sector. It is our people and the people we help that really make us who we are! To apply: If you have the skills and experience required for this role, please click on Apply today to be taken to our site to complete your application. Advance HE is committed to providing equal opportunities for everyone regardless of their background. No agencies please.
Jul 17, 2025
Full time
Marketing Manager Location: Hybrid, Office based in York, YO10 5DG Salary: £48,484 per annum Contract: Full Time, Permanent Benefits: • A generous pension plan with USS • Enhanced family leave benefits • 31 days annual leave, plus bank holidays • Flexible working hours • Remote/Hybrid work The Role: As our Marketing Manager you will enjoy working as part of a team to build a marketing plan with a 12-month horizon, managing multi-channel campaigns to drive awareness and generate leads across different audience segments. You will oversee brand management within your campaigns, ensuring consistency across all markets and working with external partners to maintain brand standards. As our Marketing Manager you will also be responsible for: • Develop integrated marketing campaigns for specific services, managing new resource launches, and creating innovative approaches to promote Advance HE's mission and offerings. • Working closely with cross-functional teams, including Communications and content developers, to commission diverse content that drives customer engagement and action. • Conduct continual analysis to understand the target market s challenges and behaviour drivers, develop audience segmentation strategies, and create test-and-learn approaches to deliver campaigns success • Manage cross-channel marketing budgets in delivering campaigns. • Establish robust campaign effectiveness measures and provide recommendations for improvement. • An awareness and compliance with legislation, as directed by the Head of Marketing, in the creation of printed and digital marketing materials and assets. • Building relationships across all organisational levels, taking an account management approach with internal stakeholders and external partners. • Provide guidance to team members and support cross-functional working. In order to be successful in this role you must have / be: Essential: • Demonstrate experience of working in a marketing role, • Experience of developing a marketing plan and delivering campaigns • Proven experience of working with marketing agencies, designers and other suppliers • Experience of managing campaign dashboards and providing effective reporting associated with this • Educated to a degree level or equivalent with appropriate and relevant experience to the role • A successful track record in collaboration and community, and empowering individuals • Experience in a broad range of marketing principles, including online and offline, above and below the line. Desirable: • An understanding of thr higher education sector and its policy context • Experience of managing budgets (of up to £250k) Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society. Our strategic priorities of: maximising membership impact and value, supporting leadership, management and governance development for transformational change and developing educational excellence for the higher education of the future supports the work of our members and the sector. It is our people and the people we help that really make us who we are! To apply: If you have the skills and experience required for this role, please click on Apply today to be taken to our site to complete your application. Advance HE is committed to providing equal opportunities for everyone regardless of their background. No agencies please.
We Are Aspire
Social Media & Email Manager (Freelance)
We Are Aspire
We're looking for a Social Media & Email Contractor to lead and elevate our clients digital communications across social, email and CRM. You'll be the strategic and creative mind behind how our audiences experience Lost online - building anticipation, driving ticket sales, and shaping a unique digital brand that matches our on-the-ground magic. This isn't just a scheduler job. It's a role for someone who thrives in creative chaos, has a strong editorial voice, and can work closely with a brilliant in-house creative team. This is a full-time contract position for an initial one-month period , offered on a day rate. There is strong potential for this to develop into a fixed-term contract and, ultimately, a permanent role for the right person. Key Responsibilities Social Media Management: Own and grow all organic channels (Instagram, TikTok, Facebook, etc.). Plan, create, and schedule content that reflects the wild, artistic, and ever-changing world of Lost. Content Strategy: Build and maintain a 30-day rolling content calendar with key themes, aligned closely with the creative and production teams. Creative Collaboration: Work hand-in-hand with a world-class creative team to ensure visual and written content is bold, fresh, and aligned with brand tone. Email Marketing: Create and send weekly newsletters with Mailchimp (moving to Klaviyo soon). You'll be writing, designing, and curating what's on that week and what's coming next. CRM & SMS: Help migrate from Mailchimp to Klaviyo. Build audience journeys across email and SMS with a focus on community engagement and conversion. Community Engagement: Drive high-touch comms through WhatsApp groups and other emerging channels to nurture superfans and regular attendees. Performance Tracking: Use Meta Business Manager and analytics tools to monitor performance, inform decisions, and continuously improve output. About You You're more than a social media manager - you're a creative thinker who knows how to build online stories that live and breathe in real life. You have experience with MailChimp and/or Klaviyo, and you're confident managing digital campaigns from idea to execution. You thrive in a busy, ever-evolving environment and love being at the heart of creative innovation. You're fluent in digital culture and on the pulse of what makes people click, share, and buy. Experience in immersive events, entertainment, music, or the arts is a huge bonus. What's in it for you? Join a growing, full-time team of 10 with 40+ world-class freelancers and contractors supporting each event Be part of something completely new Play a key role in defining a digital brand from the ground up Work on incredible one-off shows with global artists, big-name brands, and some of the most creative minds in the business We Are Aspire Ltd are a Disability Confident Commited employer
Jul 17, 2025
Contractor
We're looking for a Social Media & Email Contractor to lead and elevate our clients digital communications across social, email and CRM. You'll be the strategic and creative mind behind how our audiences experience Lost online - building anticipation, driving ticket sales, and shaping a unique digital brand that matches our on-the-ground magic. This isn't just a scheduler job. It's a role for someone who thrives in creative chaos, has a strong editorial voice, and can work closely with a brilliant in-house creative team. This is a full-time contract position for an initial one-month period , offered on a day rate. There is strong potential for this to develop into a fixed-term contract and, ultimately, a permanent role for the right person. Key Responsibilities Social Media Management: Own and grow all organic channels (Instagram, TikTok, Facebook, etc.). Plan, create, and schedule content that reflects the wild, artistic, and ever-changing world of Lost. Content Strategy: Build and maintain a 30-day rolling content calendar with key themes, aligned closely with the creative and production teams. Creative Collaboration: Work hand-in-hand with a world-class creative team to ensure visual and written content is bold, fresh, and aligned with brand tone. Email Marketing: Create and send weekly newsletters with Mailchimp (moving to Klaviyo soon). You'll be writing, designing, and curating what's on that week and what's coming next. CRM & SMS: Help migrate from Mailchimp to Klaviyo. Build audience journeys across email and SMS with a focus on community engagement and conversion. Community Engagement: Drive high-touch comms through WhatsApp groups and other emerging channels to nurture superfans and regular attendees. Performance Tracking: Use Meta Business Manager and analytics tools to monitor performance, inform decisions, and continuously improve output. About You You're more than a social media manager - you're a creative thinker who knows how to build online stories that live and breathe in real life. You have experience with MailChimp and/or Klaviyo, and you're confident managing digital campaigns from idea to execution. You thrive in a busy, ever-evolving environment and love being at the heart of creative innovation. You're fluent in digital culture and on the pulse of what makes people click, share, and buy. Experience in immersive events, entertainment, music, or the arts is a huge bonus. What's in it for you? Join a growing, full-time team of 10 with 40+ world-class freelancers and contractors supporting each event Be part of something completely new Play a key role in defining a digital brand from the ground up Work on incredible one-off shows with global artists, big-name brands, and some of the most creative minds in the business We Are Aspire Ltd are a Disability Confident Commited employer
Hexagon Recruitment
Business Development Manager
Hexagon Recruitment
Business Development Manager Freight Forwarding & Logistics Location: National Coverage (UK-wide) Are you a driven and strategic sales professional with a proven track record in freight forwarding and logistics ? Do you have the commercial edge and relationship skills to drive growth across diverse industry sectors on a national scale? Hexagon Recruitment is excited to be working in partnership with a leading global logistics provider in the search for a Business Development Manager . This is a pivotal, high-profile role that offers national responsibility and the opportunity to directly influence new business success across the UK. You ll be responsible for identifying, qualifying, and securing opportunities across a range of industry verticals delivering bespoke freight and logistics solutions that align with each client s unique needs. Your Responsibilities Will Include: Developing new business across the UK through strategic targeting of key industry sectors. Generating, qualifying, and converting leads into long-term commercial partnerships. Creating and executing tailored sales strategies that meet and exceed revenue and gross profit targets. Maintaining GDPR and compliance standards in all sales activity. Providing outstanding customer service and presenting solutions that truly add value. Building and nurturing relationships at senior and board level. Collaborating with internal teams, including operations and telesales, to support business development goals. Delivering clear and accurate reporting via the CRM system to support sales performance tracking. Representing the company at industry events and within regional business communities. Promoting the organisation s values, mission, and service standards consistently across all activities. Who We re Looking For: A proven BDM with a strong background in freight forwarding, logistics, or supply chain solutions . Excellent understanding of the full sales cycle, from lead generation to deal closure. Track record of consistently exceeding sales and gross profit targets. Skilled at working collaboratively with internal teams to deliver best-in-class customer solutions. Commercially sharp, with strong negotiation and presentation skills. Able to influence and build trust with a variety of stakeholders. Highly organised, with strong reporting and CRM management experience. Willing to travel across the UK to support national business development. You ll Also Bring: Exceptional communication and relationship-building skills. Confidence presenting at all levels, including C-suite. Experience in tailoring complex proposals to win new business. A proactive, results-focused mindset with strong business acumen. Solid IT skills, especially in Excel, Word, and PowerPoint. Why Join This Business? Be part of a globally recognised brand with ambitious growth goals in the UK. Work within a high-performing, collaborative sales environment. Autonomy to shape your national territory and leave a legacy. Competitive package and long-term career development opportunities. Ready to drive national sales growth in a high-impact role? Apply online today or call Hexagon Recruitment on (phone number removed) to learn more.
Jul 17, 2025
Full time
Business Development Manager Freight Forwarding & Logistics Location: National Coverage (UK-wide) Are you a driven and strategic sales professional with a proven track record in freight forwarding and logistics ? Do you have the commercial edge and relationship skills to drive growth across diverse industry sectors on a national scale? Hexagon Recruitment is excited to be working in partnership with a leading global logistics provider in the search for a Business Development Manager . This is a pivotal, high-profile role that offers national responsibility and the opportunity to directly influence new business success across the UK. You ll be responsible for identifying, qualifying, and securing opportunities across a range of industry verticals delivering bespoke freight and logistics solutions that align with each client s unique needs. Your Responsibilities Will Include: Developing new business across the UK through strategic targeting of key industry sectors. Generating, qualifying, and converting leads into long-term commercial partnerships. Creating and executing tailored sales strategies that meet and exceed revenue and gross profit targets. Maintaining GDPR and compliance standards in all sales activity. Providing outstanding customer service and presenting solutions that truly add value. Building and nurturing relationships at senior and board level. Collaborating with internal teams, including operations and telesales, to support business development goals. Delivering clear and accurate reporting via the CRM system to support sales performance tracking. Representing the company at industry events and within regional business communities. Promoting the organisation s values, mission, and service standards consistently across all activities. Who We re Looking For: A proven BDM with a strong background in freight forwarding, logistics, or supply chain solutions . Excellent understanding of the full sales cycle, from lead generation to deal closure. Track record of consistently exceeding sales and gross profit targets. Skilled at working collaboratively with internal teams to deliver best-in-class customer solutions. Commercially sharp, with strong negotiation and presentation skills. Able to influence and build trust with a variety of stakeholders. Highly organised, with strong reporting and CRM management experience. Willing to travel across the UK to support national business development. You ll Also Bring: Exceptional communication and relationship-building skills. Confidence presenting at all levels, including C-suite. Experience in tailoring complex proposals to win new business. A proactive, results-focused mindset with strong business acumen. Solid IT skills, especially in Excel, Word, and PowerPoint. Why Join This Business? Be part of a globally recognised brand with ambitious growth goals in the UK. Work within a high-performing, collaborative sales environment. Autonomy to shape your national territory and leave a legacy. Competitive package and long-term career development opportunities. Ready to drive national sales growth in a high-impact role? Apply online today or call Hexagon Recruitment on (phone number removed) to learn more.
Contechs Consulting
Charging Software Architect
Contechs Consulting Warwick, Warwickshire
Order Ref: 39993 Position Title: Charging Software Architect Duration: Contract Location: Gaydon Division: Powertrain INSIDE IR.21 Umbrella PAYE Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU. About the company I am currently recruiting on behalf of a Prestigious Automotive OEM, based in Gaydon, who are seeking a Charging Software Architect to join their team Position Description: Charging Software Architect with a strong background in automotive, electric vehicles, UML, and model-based engineering. The Software Architect will be responsible for designing and delivering the software architecture, including all related artifacts, using appropriate tools and methodologies to represent system functions. Additionally, they will communicate architectural concepts to the development team, ensuring that the software meets all functional, quality, and security requirements. The role also involves supporting the resolution of charging software architecture issues and collaborating across teams and functions to develop software requirements. A solid understanding of Embedded Coder and MISRA C for production code generation is essential. The architect may also be required to undertake other tasks as directed by their line manager in relation to their role. Skills Required: Proven experience as a software architect in automotive domain Excellent knowledge of application software design in autosar based architecture Excellent knowledge of UML and Model based system engineering, MATLAB/Simulink modelling experience Experience Required: Capable of validating the control code through use of software validation tools and in the HIL environment Knowledge of Powertrain and / or Electrical systems Proven ability to work on own initiative and prioritize workload items Possess a high level of attention to detail / accuracy, whilst delivering at pace Team player, able to work effectively over multiple teams and department to deliver effective solutions Proven people and networking skills to bring out the best from others and bring in best practices Degree or relevant equivalent experience preferred Experience Preferred: Automotive / Aerospace experience of delivering embedded controls software in a model based environment. Experience in writing and maintaining requirements for real time control software systems (ideally in DOORS) Good understanding of charging systems and their application High voltage hardware knowledge / experience (IGBTs, SiC, MOSFETs etc.) Familiarity with DSpace SystemDesk and/or MathWorks System Composer Fixed point code generation (Embedded Coder / TargetLink / C etc.) Experience with Infineon TriCore and DSP microcontrollers. Higher degree in software, controls or other relevant subject Additional Information: Hybrid working: yes Travel may be required Customer first mindset who is easy to do business with, transparent and dependable. Determined, highly driven, committed and results-orientated who works with pace, energy and confidence. An effective team player who supports team members. Able to apply analytical rigour to develop and drive well thought out plans, collaborate across functions and combine a short term, pragmatic focus with strategic vision. Resilient, energetic and enthusiastic, responds constructively to new ideas and input in a changing business environment A technically curious individual who can use data and logical argument, challenge constructively opposing views, or dive deep into unfamiliar processes and issues. Why work through Contechs? Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment. How to Apply If you're interested in applying for this position, submit your application and one of our recruiters will be in touch. If you know anyone that is suitable for the role, please visit the below page where we offer up to 600 referral fee: (url removed)>
Jul 17, 2025
Contractor
Order Ref: 39993 Position Title: Charging Software Architect Duration: Contract Location: Gaydon Division: Powertrain INSIDE IR.21 Umbrella PAYE Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU. About the company I am currently recruiting on behalf of a Prestigious Automotive OEM, based in Gaydon, who are seeking a Charging Software Architect to join their team Position Description: Charging Software Architect with a strong background in automotive, electric vehicles, UML, and model-based engineering. The Software Architect will be responsible for designing and delivering the software architecture, including all related artifacts, using appropriate tools and methodologies to represent system functions. Additionally, they will communicate architectural concepts to the development team, ensuring that the software meets all functional, quality, and security requirements. The role also involves supporting the resolution of charging software architecture issues and collaborating across teams and functions to develop software requirements. A solid understanding of Embedded Coder and MISRA C for production code generation is essential. The architect may also be required to undertake other tasks as directed by their line manager in relation to their role. Skills Required: Proven experience as a software architect in automotive domain Excellent knowledge of application software design in autosar based architecture Excellent knowledge of UML and Model based system engineering, MATLAB/Simulink modelling experience Experience Required: Capable of validating the control code through use of software validation tools and in the HIL environment Knowledge of Powertrain and / or Electrical systems Proven ability to work on own initiative and prioritize workload items Possess a high level of attention to detail / accuracy, whilst delivering at pace Team player, able to work effectively over multiple teams and department to deliver effective solutions Proven people and networking skills to bring out the best from others and bring in best practices Degree or relevant equivalent experience preferred Experience Preferred: Automotive / Aerospace experience of delivering embedded controls software in a model based environment. Experience in writing and maintaining requirements for real time control software systems (ideally in DOORS) Good understanding of charging systems and their application High voltage hardware knowledge / experience (IGBTs, SiC, MOSFETs etc.) Familiarity with DSpace SystemDesk and/or MathWorks System Composer Fixed point code generation (Embedded Coder / TargetLink / C etc.) Experience with Infineon TriCore and DSP microcontrollers. Higher degree in software, controls or other relevant subject Additional Information: Hybrid working: yes Travel may be required Customer first mindset who is easy to do business with, transparent and dependable. Determined, highly driven, committed and results-orientated who works with pace, energy and confidence. An effective team player who supports team members. Able to apply analytical rigour to develop and drive well thought out plans, collaborate across functions and combine a short term, pragmatic focus with strategic vision. Resilient, energetic and enthusiastic, responds constructively to new ideas and input in a changing business environment A technically curious individual who can use data and logical argument, challenge constructively opposing views, or dive deep into unfamiliar processes and issues. Why work through Contechs? Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment. How to Apply If you're interested in applying for this position, submit your application and one of our recruiters will be in touch. If you know anyone that is suitable for the role, please visit the below page where we offer up to 600 referral fee: (url removed)>
Finance and IT Manager
Volunteer Centre Leeds, Yorkshire
Are you a strategic thinker with a hands-on approach to finance and IT? Do you want to use your skills to make a real difference in people's lives? We are looking for a Finance and IT Manager to lead on financial planning, accounting, reporting, procurement, risk, information technology, and the development of an enhanced CRM system. This is a key leadership role, working closely with the Chief Executive, Treasurer, and Senior Management Team to ensure the smooth running of our internal infrastructure.
Jul 17, 2025
Full time
Are you a strategic thinker with a hands-on approach to finance and IT? Do you want to use your skills to make a real difference in people's lives? We are looking for a Finance and IT Manager to lead on financial planning, accounting, reporting, procurement, risk, information technology, and the development of an enhanced CRM system. This is a key leadership role, working closely with the Chief Executive, Treasurer, and Senior Management Team to ensure the smooth running of our internal infrastructure.
Product Manager (Salesforce)
Thecalmzone
Your mission We are looking for a skilled and analytical CRM Product Manager to drive improvements to our supporter experience across multiple digital touchpoints, with a focus on both Salesforce/CRM systems and digital supporter journeys. This role reports into the Senior Product Manager and will be seconded into the CRM team to work closely with the Senior CRM Team Manager, Salesforce administrators, and fundraising team users. The position focuses on optimising data management, technical integration, supporter journeys, and digital experiences to maximise engagement and effectiveness of CALM's fundraising capabilities. As the go-to expert for supporter-focused product management, this role will: Support the Senior CRM Team Manager in implementing the CRM strategy for fundraising operations Design and optimise end-to-end supporter journeys across CRM, website, and email touchpoints Develop technical specifications and requirements for CRM enhancements and digital supporter experiences Collaborate within the Agile/Scrum framework to support backlog refinement and user story development Bridge the gap between technical systems and supporter-facing digital experiences This role will be hands-on, with approximately half the focus on Salesforce/CRM systems and half on other digital products in the supporter space, including website journeys and marketing automation. Responsibilities Strategy & Implementation: Support the Senior CRM Team Manager in executing the CRM strategy with specific focus on fundraising and supporter journeys Contribute to backlog refinement and sprint planning within the Agile/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with website teams to improve conversion paths and supporter experiences on digital platforms Identify opportunities for personalisation and improved supporter engagement across touchpoints Data & Technical Management: Develop and maintain data models and process flows that connect CRM data with supporter-facing experiences Create detailed user stories with acceptance criteria for the development team Ensure data integrity and appropriate governance across supporter touchpoints Identify and implement automation opportunities to improve efficiency in fundraising operations Cross-Functional Collaboration: Serve as the product liaison between the CRM team, fundraising teams, and digital teams Act as a technical translator between system administrators and non-technical fundraising stakeholders Participate in sprint ceremonies including daily stand-ups, sprint planning, and retrospectives Collaborate with other departments to ensure integrated supporter experiences Integration & System Improvement: Support the integration between Salesforce, Salesforce Marketing Cloud, website platforms, and other systems Evaluate and recommend tools that enhance the supporter experience across digital touchpoints Ensure solutions are holistically designed and aligned with CALM's broader technical infrastructure Support the implementation of new fundraising initiatives across digital platforms Other Use data and insight to analyse supporter engagement and make decisions to improve fundraising capabilities Generate insights through data analysis and communicate findings to fundraising and digital teams Adhere to GDPR and be fully conversant with relevant fundraising regulator legislation and guidelines Maintain awareness of industry trends and best practice, with a view to using these to benefit CALM When required, be an active and engaged member of CALM's EDI Supergroup Understand and adhere to the CALM values Your profile Competencies Strong understanding of CRM systems, particularly Salesforce, and how they support fundraising operations Experience with marketing automation platforms, particularly Salesforce Marketing Cloud Knowledge of website user journeys and digital conversion optimisation Experience working within Agile/Scrum methodologies, including backlog management and user story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines Ability to collaborate and positively contribute to team culture Passion for the cause and delivering CALM's mission Experience Proven experience in product management, business analysis, or system administration roles Experience with both CRM systems and digital supporter or customer journeys Experience working with marketing automation platforms Experience working within Agile/Scrum frameworks, including sprint planning and backlog refinement Strong background in using data-driven insights to improve supporter or customer experiences Demonstrated success in implementing solutions that support fundraising or for-profit, CRM operations Experience of managing relationships with technical stakeholders and system users Experience of working in a fast-paced environment with conflicting priorities and deadlines Experience in the not-for-profit sector is beneficial Knowledge of fundraising operations and supporter journeys is beneficial Why us? Reports to: Senior Product Manager Salary: £40,000-£45,000 per annum Contract: Permanent Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. A work environment that values creativity, personal growth and collaboration. Right to work in the UK All applicants must have the legal right to work in the UK
Jul 17, 2025
Full time
Your mission We are looking for a skilled and analytical CRM Product Manager to drive improvements to our supporter experience across multiple digital touchpoints, with a focus on both Salesforce/CRM systems and digital supporter journeys. This role reports into the Senior Product Manager and will be seconded into the CRM team to work closely with the Senior CRM Team Manager, Salesforce administrators, and fundraising team users. The position focuses on optimising data management, technical integration, supporter journeys, and digital experiences to maximise engagement and effectiveness of CALM's fundraising capabilities. As the go-to expert for supporter-focused product management, this role will: Support the Senior CRM Team Manager in implementing the CRM strategy for fundraising operations Design and optimise end-to-end supporter journeys across CRM, website, and email touchpoints Develop technical specifications and requirements for CRM enhancements and digital supporter experiences Collaborate within the Agile/Scrum framework to support backlog refinement and user story development Bridge the gap between technical systems and supporter-facing digital experiences This role will be hands-on, with approximately half the focus on Salesforce/CRM systems and half on other digital products in the supporter space, including website journeys and marketing automation. Responsibilities Strategy & Implementation: Support the Senior CRM Team Manager in executing the CRM strategy with specific focus on fundraising and supporter journeys Contribute to backlog refinement and sprint planning within the Agile/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with website teams to improve conversion paths and supporter experiences on digital platforms Identify opportunities for personalisation and improved supporter engagement across touchpoints Data & Technical Management: Develop and maintain data models and process flows that connect CRM data with supporter-facing experiences Create detailed user stories with acceptance criteria for the development team Ensure data integrity and appropriate governance across supporter touchpoints Identify and implement automation opportunities to improve efficiency in fundraising operations Cross-Functional Collaboration: Serve as the product liaison between the CRM team, fundraising teams, and digital teams Act as a technical translator between system administrators and non-technical fundraising stakeholders Participate in sprint ceremonies including daily stand-ups, sprint planning, and retrospectives Collaborate with other departments to ensure integrated supporter experiences Integration & System Improvement: Support the integration between Salesforce, Salesforce Marketing Cloud, website platforms, and other systems Evaluate and recommend tools that enhance the supporter experience across digital touchpoints Ensure solutions are holistically designed and aligned with CALM's broader technical infrastructure Support the implementation of new fundraising initiatives across digital platforms Other Use data and insight to analyse supporter engagement and make decisions to improve fundraising capabilities Generate insights through data analysis and communicate findings to fundraising and digital teams Adhere to GDPR and be fully conversant with relevant fundraising regulator legislation and guidelines Maintain awareness of industry trends and best practice, with a view to using these to benefit CALM When required, be an active and engaged member of CALM's EDI Supergroup Understand and adhere to the CALM values Your profile Competencies Strong understanding of CRM systems, particularly Salesforce, and how they support fundraising operations Experience with marketing automation platforms, particularly Salesforce Marketing Cloud Knowledge of website user journeys and digital conversion optimisation Experience working within Agile/Scrum methodologies, including backlog management and user story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines Ability to collaborate and positively contribute to team culture Passion for the cause and delivering CALM's mission Experience Proven experience in product management, business analysis, or system administration roles Experience with both CRM systems and digital supporter or customer journeys Experience working with marketing automation platforms Experience working within Agile/Scrum frameworks, including sprint planning and backlog refinement Strong background in using data-driven insights to improve supporter or customer experiences Demonstrated success in implementing solutions that support fundraising or for-profit, CRM operations Experience of managing relationships with technical stakeholders and system users Experience of working in a fast-paced environment with conflicting priorities and deadlines Experience in the not-for-profit sector is beneficial Knowledge of fundraising operations and supporter journeys is beneficial Why us? Reports to: Senior Product Manager Salary: £40,000-£45,000 per annum Contract: Permanent Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. A work environment that values creativity, personal growth and collaboration. Right to work in the UK All applicants must have the legal right to work in the UK
Data Insights Product Manager
Euromonitor International.
About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. Are you passionate about the power of data to transform business? Do you thrive at the intersection of strategy, technology, and insight? Euromonitor International is looking for a Data Insights Product Manager to lead the evolution of our Enterprise Data Lakehouse and shape the future of data-driven decision-making across our global business. This is a unique opportunity to own and drive the roadmap for our enterprise data platform, enabling trusted, cross-comparable insights across Sales, Marketing, Finance, and beyond. You'll work at the heart of our digital transformation, championing data integrity, governance, and innovation. Key Responsibilities Own the roadmap for our Enterprise Data Lakehouse and BI capabilities. Lead the end-to-end delivery of data platform initiatives, from ingestion to insight. Define and phase in high-value data sources across the Euromonitor ecosystem. Ensure data quality, governance, and integrity to support confident decision-making. Champion the use of Power BI, Tableau, and other tools to unlock actionable insights. Collaborate with stakeholders to define data contracts and plan integrations (e.g., Salesforce, Dynamics). Build and maintain dashboards, KPIs, and reporting frameworks that drive performance. Act as a bridge between commercial and technical teams, fostering a data-first culture. Provide advisory support to teams across the business on data strategy and tool usage. Mentor and coach others to strengthen analytics capabilities across the organisation. Must-Haves 5-10 years' experience in product or project management within the data domain. Hands-on experience with Microsoft Fabric, Azure Data Lakes, and data warehousing. Strong understanding of data governance, data strategy, and enterprise data architecture. Proven ability to manage enterprise-level stakeholders and cross-functional teams. Experience with BI tools (Power BI, Tableau) and data analytics languages (SQL, Python). Familiarity with Salesforce, Dynamics 365, or similar enterprise systems. Excellent communication, collaboration, and stakeholder management skills. Nice-to-Haves Knowledge of Kafka, Snowflake, or Databricks. Experience with AI in data (e.g., real-time forecasting, visualisation). Background in advisory or consulting roles within data strategy. Ability to thrive in ambiguous, fast-paced environments. Confidence in storytelling with data and presenting to senior leadership. Why Join Us? At Euromonitor, you'll be part of a forward-thinking, globally respected organisation that values innovation, collaboration, and continuous improvement. You'll have the autonomy to shape a critical capability and the support to grow your career in a dynamic, data-driven environment. Why work for Euromonitor? Our Values: We seek individuals who act with integrity We look for candidates who are curious about the world We feel that as a community, we're stronger together We seek toenable people to feel empowered We welcome candidates who bring strength in diversity International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with. Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights. Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Jul 17, 2025
Full time
About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. Are you passionate about the power of data to transform business? Do you thrive at the intersection of strategy, technology, and insight? Euromonitor International is looking for a Data Insights Product Manager to lead the evolution of our Enterprise Data Lakehouse and shape the future of data-driven decision-making across our global business. This is a unique opportunity to own and drive the roadmap for our enterprise data platform, enabling trusted, cross-comparable insights across Sales, Marketing, Finance, and beyond. You'll work at the heart of our digital transformation, championing data integrity, governance, and innovation. Key Responsibilities Own the roadmap for our Enterprise Data Lakehouse and BI capabilities. Lead the end-to-end delivery of data platform initiatives, from ingestion to insight. Define and phase in high-value data sources across the Euromonitor ecosystem. Ensure data quality, governance, and integrity to support confident decision-making. Champion the use of Power BI, Tableau, and other tools to unlock actionable insights. Collaborate with stakeholders to define data contracts and plan integrations (e.g., Salesforce, Dynamics). Build and maintain dashboards, KPIs, and reporting frameworks that drive performance. Act as a bridge between commercial and technical teams, fostering a data-first culture. Provide advisory support to teams across the business on data strategy and tool usage. Mentor and coach others to strengthen analytics capabilities across the organisation. Must-Haves 5-10 years' experience in product or project management within the data domain. Hands-on experience with Microsoft Fabric, Azure Data Lakes, and data warehousing. Strong understanding of data governance, data strategy, and enterprise data architecture. Proven ability to manage enterprise-level stakeholders and cross-functional teams. Experience with BI tools (Power BI, Tableau) and data analytics languages (SQL, Python). Familiarity with Salesforce, Dynamics 365, or similar enterprise systems. Excellent communication, collaboration, and stakeholder management skills. Nice-to-Haves Knowledge of Kafka, Snowflake, or Databricks. Experience with AI in data (e.g., real-time forecasting, visualisation). Background in advisory or consulting roles within data strategy. Ability to thrive in ambiguous, fast-paced environments. Confidence in storytelling with data and presenting to senior leadership. Why Join Us? At Euromonitor, you'll be part of a forward-thinking, globally respected organisation that values innovation, collaboration, and continuous improvement. You'll have the autonomy to shape a critical capability and the support to grow your career in a dynamic, data-driven environment. Why work for Euromonitor? Our Values: We seek individuals who act with integrity We look for candidates who are curious about the world We feel that as a community, we're stronger together We seek toenable people to feel empowered We welcome candidates who bring strength in diversity International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with. Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights. Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

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