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direct marketing manager retention
twentysix
Head of HR
twentysix Manchester, Lancashire
HR strategy and leadership: Develop and implement HR strategies that support the Group's vision, mission, and growth objectives. Partner with the Group's Board Members and Senior Management team, providing expert advice on people-related topics, ensuring alignment between people practices and business goals. Drive initiatives to enhance employee engagement, retention and productivity. Leader of the Commercial and Office Manager to ensure all HR administration tasks are executed accurately and timely. Talent acquisition and recruitment: Oversee and manage the recruitment process to attract top talent, ensuring a diverse and inclusive hiring strategy. Actively build a talent pipeline to ensure the business has contingency. Develop and maintain strong relationships with recruitment agencies and other talent networks. Ensure the agency is positioned as an employer of choice within the digital marketing industry. Employee engagement and culture: Foster a positive, inclusive, and high-performance culture that supports employee engagement and retention. Design and implement employee engagement programs, including recognition, feedback, and team-building initiatives. Act as a trusted advisor to employees and leadership on all matters related to company culture, employee relations, and well-being. Performance management and development: Lead the development of performance excellence to drive accountability, feedback, and employee development. Implement training and development initiatives to enhance the skills and capabilities of staff. Support line managers with succession planning and carrying out skills gap analysis. Promote a continuous learning environment and career progression opportunities for employees. Compensation and benefits: Oversee compensation and benefits schemes to ensure they are competitive, fair, and aligned with industry standards. Manage payroll, bonuses, and benefits administration in accordance with UK regulations. Conduct annual reviews of compensation packages to ensure market competitiveness. Compliance and best practice: Ensure that all HR practices and processes comply with UK employment law and relevant regulations. Stay updated on HR trends, best practices, and legal requirements, incorporating these into the agency's policies and procedures. Highlight potential risks with employment law updates and options to mitigate or minimise disruption to the business. Manage the employee lifecycle, including onboarding, disciplinary processes, and exits. HR systems and reporting: Oversee HR systems and technology to streamline processes and improve efficiency. Develop and maintain key HR metrics to monitor and report on key people data; performance, turnover, engagement, and other relevant data. Senior Management Team Responsibilities: Executing business strategy and operational decisions as directed by the Board. Ensure SMT priorities are aligned to overall board priorities. Nimbleness -quick thinking, agile and adaptable. Ability to adjust to changing/challenging circumstances. Challenge each others thinking. Peer review all recommendations before they are brought to the board for approval. Skills and Knowledge: Strong understanding of UK employment law and best practices. Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organisation. Experience in driving culture change and managing employee engagement initiatives. A strategic thinker who can align HR initiatives with the agency's long-term goals. High level of confidentiality, professionalism, and emotional intelligence. Strong organisational skills with the ability to manage multiple projects simultaneously. You will demonstrate our Company values in your day to day interactions with team members and clients. Interpersonal skills - Clear and effective communicator. Provide feedback. Ability to actively listen to team members building trust. Resolve conflicts.
Jul 17, 2025
Full time
HR strategy and leadership: Develop and implement HR strategies that support the Group's vision, mission, and growth objectives. Partner with the Group's Board Members and Senior Management team, providing expert advice on people-related topics, ensuring alignment between people practices and business goals. Drive initiatives to enhance employee engagement, retention and productivity. Leader of the Commercial and Office Manager to ensure all HR administration tasks are executed accurately and timely. Talent acquisition and recruitment: Oversee and manage the recruitment process to attract top talent, ensuring a diverse and inclusive hiring strategy. Actively build a talent pipeline to ensure the business has contingency. Develop and maintain strong relationships with recruitment agencies and other talent networks. Ensure the agency is positioned as an employer of choice within the digital marketing industry. Employee engagement and culture: Foster a positive, inclusive, and high-performance culture that supports employee engagement and retention. Design and implement employee engagement programs, including recognition, feedback, and team-building initiatives. Act as a trusted advisor to employees and leadership on all matters related to company culture, employee relations, and well-being. Performance management and development: Lead the development of performance excellence to drive accountability, feedback, and employee development. Implement training and development initiatives to enhance the skills and capabilities of staff. Support line managers with succession planning and carrying out skills gap analysis. Promote a continuous learning environment and career progression opportunities for employees. Compensation and benefits: Oversee compensation and benefits schemes to ensure they are competitive, fair, and aligned with industry standards. Manage payroll, bonuses, and benefits administration in accordance with UK regulations. Conduct annual reviews of compensation packages to ensure market competitiveness. Compliance and best practice: Ensure that all HR practices and processes comply with UK employment law and relevant regulations. Stay updated on HR trends, best practices, and legal requirements, incorporating these into the agency's policies and procedures. Highlight potential risks with employment law updates and options to mitigate or minimise disruption to the business. Manage the employee lifecycle, including onboarding, disciplinary processes, and exits. HR systems and reporting: Oversee HR systems and technology to streamline processes and improve efficiency. Develop and maintain key HR metrics to monitor and report on key people data; performance, turnover, engagement, and other relevant data. Senior Management Team Responsibilities: Executing business strategy and operational decisions as directed by the Board. Ensure SMT priorities are aligned to overall board priorities. Nimbleness -quick thinking, agile and adaptable. Ability to adjust to changing/challenging circumstances. Challenge each others thinking. Peer review all recommendations before they are brought to the board for approval. Skills and Knowledge: Strong understanding of UK employment law and best practices. Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organisation. Experience in driving culture change and managing employee engagement initiatives. A strategic thinker who can align HR initiatives with the agency's long-term goals. High level of confidentiality, professionalism, and emotional intelligence. Strong organisational skills with the ability to manage multiple projects simultaneously. You will demonstrate our Company values in your day to day interactions with team members and clients. Interpersonal skills - Clear and effective communicator. Provide feedback. Ability to actively listen to team members building trust. Resolve conflicts.
Manucomm Recruitment Ltd
Account Manager / Business Development Executive
Manucomm Recruitment Ltd Bristol, Gloucestershire
Account Manager / Business Development Executive- Food/Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) £45/50K DOE + Bonus Scheme/car allowance (£6k), mobile phone, laptop 11% pension / 2 x Death in Service As a Business Development Manager you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Account Manager / Business Development Executive Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Co-ordinate and manage the annual sales event calendar Co-ordinate and chair monthly commercial meeting Manage and maintain product list in line with company sales orders and business needs (alongside Technical Data Lead) Account Manager / Business Development Executive Skills / Experience Required: 2+ years in Sales / Business Development, ideally in the food industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Jul 17, 2025
Full time
Account Manager / Business Development Executive- Food/Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) £45/50K DOE + Bonus Scheme/car allowance (£6k), mobile phone, laptop 11% pension / 2 x Death in Service As a Business Development Manager you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Account Manager / Business Development Executive Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Co-ordinate and manage the annual sales event calendar Co-ordinate and chair monthly commercial meeting Manage and maintain product list in line with company sales orders and business needs (alongside Technical Data Lead) Account Manager / Business Development Executive Skills / Experience Required: 2+ years in Sales / Business Development, ideally in the food industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Senior Marketing eCommerce Manager Boba London, United Kingdom
Makeheroes
About Boba Over 2.5 million babies have been carried in our carriers.The original design of the wrap has not changed in 15 years- proof of a great concept. When we see a parent wearing their babe in one of our carriers, we know that Boba has helped forge a little link that brings two hearts together. Today, Boba has grown from a small, family-run, shoestring operation to a global team dedicated to bringing that magical bond from our families to yours. About the role Join us at Boba, where we're redefining baby carrying with innovation, comfort, and style. We're looking for a data driven, digitally-savvy Senior Marketing eCommerce Manager with a strong digital and DTC background to lead our direct-to-consumer growth strategy, manage our Shopify website, and drive compelling social media and content across all platforms. This role is perfect for someone with strong creative instincts, commercial acumen, and hands-on experience in social media, digital marketing, and eCommerce. You'll be at the centre of shaping how parents discover, engage with, and fall in love with Boba online. Responsibilities DTC & eCommerce Channel Ownership Lead day-to-day performance and development of Boba's DTC channel (Shopify), including UX optimisation, merchandising, content strategy , and conversion rate improvements. Drive direct channel sales, owning the customer journey from acquisition to retention. Leverage data analytics to identify growth opportunities and optimise the customer journey Social Media & Content Creation Own and manage Boba's presence across all social media platforms - including Instagram, Facebook, Pinterest, YouTube, and TikTok - driving growth, engagement, and storytelling. Develop and execute an always-on social media strategy aligned with our brand tone, product priorities, and campaign calendar. Oversee or create engaging content including posts, Reels, TikToks, stories, behind-the-scenes, and user-generated content. Work with influencers, creators, and brand partners to extend reach and build community Monitor trends, test new formats, and stay ahead of social media platform updates. Digital Marketing & Performance Strategy Lead digital acquisition and retention strategy across email, paid social, Google Ads, affiliate, SEO and influencer channels. Drive the brand's CRM strategy, improving segmentation, automation, and lifecycle marketing using Klaviyo (or a similar platform). Oversee SEO strategy (on-page and technical) to improve organic visibility, search rankings, and content performance across product and blog pages. Optimise performance and spend based on data and customer insights, reporting regularly on key KPIs and ROI. Product Marketing & Go-to-Market Execution Plan and execute product launches, seasonal campaigns, and promotional activities across digital and DTC channels. Ensure clear and compelling product messaging, supported by strong visual content and customer education. Track and analyse competitive activity and market trends to inform strategy. Brand & Creative Direction Maintain and evolve the Boba brand voice and visual identity across all digital and social platforms. Develop content and storytelling that reflects the parenting journey and builds emotional connection with our audience. Collaborate with designers, freelancers, and external agencies to create high-quality creative assets. Team & Agency Collaboration Manage relationships with external agencies, freelancers, and digital partners. Work cross-functionally with product, operations, and sales teams to ensure alignment on priorities, messaging, and timelines. Mentor junior team members (if applicable) and help shape the future of our in-house marketing capability. About you Bachelor's degree in Marketing, Digital, Communications, or related field. 5+ years' experience in digital marketing, social media, and DTC/eCommerce roles, ideally in consumer goods or lifestyle/family brands. Proven hands-on experience with Shopify, Klaviyo, Meta Ads, Google Ads, and social platforms including TikTok. Strong content creation and campaign planning skills, with an eye for design, trends, and storytelling. Experience managing or growing an Amazon channel is a plus. Analytical and commercially minded - comfortable working to KPIs and using data to drive decision-making. Passion for parenting and lifestyle branding, with a genuine connection to the customer journey. Our benefits Hybrid working from the UK 25 days holiday UK Public holidays Friday afternoons off in August Brand discounts Pension Plan Health Insurance Nursery Benefits (salary sacrifice) Cycle to Work scheme Enhanced parental leave
Jul 17, 2025
Full time
About Boba Over 2.5 million babies have been carried in our carriers.The original design of the wrap has not changed in 15 years- proof of a great concept. When we see a parent wearing their babe in one of our carriers, we know that Boba has helped forge a little link that brings two hearts together. Today, Boba has grown from a small, family-run, shoestring operation to a global team dedicated to bringing that magical bond from our families to yours. About the role Join us at Boba, where we're redefining baby carrying with innovation, comfort, and style. We're looking for a data driven, digitally-savvy Senior Marketing eCommerce Manager with a strong digital and DTC background to lead our direct-to-consumer growth strategy, manage our Shopify website, and drive compelling social media and content across all platforms. This role is perfect for someone with strong creative instincts, commercial acumen, and hands-on experience in social media, digital marketing, and eCommerce. You'll be at the centre of shaping how parents discover, engage with, and fall in love with Boba online. Responsibilities DTC & eCommerce Channel Ownership Lead day-to-day performance and development of Boba's DTC channel (Shopify), including UX optimisation, merchandising, content strategy , and conversion rate improvements. Drive direct channel sales, owning the customer journey from acquisition to retention. Leverage data analytics to identify growth opportunities and optimise the customer journey Social Media & Content Creation Own and manage Boba's presence across all social media platforms - including Instagram, Facebook, Pinterest, YouTube, and TikTok - driving growth, engagement, and storytelling. Develop and execute an always-on social media strategy aligned with our brand tone, product priorities, and campaign calendar. Oversee or create engaging content including posts, Reels, TikToks, stories, behind-the-scenes, and user-generated content. Work with influencers, creators, and brand partners to extend reach and build community Monitor trends, test new formats, and stay ahead of social media platform updates. Digital Marketing & Performance Strategy Lead digital acquisition and retention strategy across email, paid social, Google Ads, affiliate, SEO and influencer channels. Drive the brand's CRM strategy, improving segmentation, automation, and lifecycle marketing using Klaviyo (or a similar platform). Oversee SEO strategy (on-page and technical) to improve organic visibility, search rankings, and content performance across product and blog pages. Optimise performance and spend based on data and customer insights, reporting regularly on key KPIs and ROI. Product Marketing & Go-to-Market Execution Plan and execute product launches, seasonal campaigns, and promotional activities across digital and DTC channels. Ensure clear and compelling product messaging, supported by strong visual content and customer education. Track and analyse competitive activity and market trends to inform strategy. Brand & Creative Direction Maintain and evolve the Boba brand voice and visual identity across all digital and social platforms. Develop content and storytelling that reflects the parenting journey and builds emotional connection with our audience. Collaborate with designers, freelancers, and external agencies to create high-quality creative assets. Team & Agency Collaboration Manage relationships with external agencies, freelancers, and digital partners. Work cross-functionally with product, operations, and sales teams to ensure alignment on priorities, messaging, and timelines. Mentor junior team members (if applicable) and help shape the future of our in-house marketing capability. About you Bachelor's degree in Marketing, Digital, Communications, or related field. 5+ years' experience in digital marketing, social media, and DTC/eCommerce roles, ideally in consumer goods or lifestyle/family brands. Proven hands-on experience with Shopify, Klaviyo, Meta Ads, Google Ads, and social platforms including TikTok. Strong content creation and campaign planning skills, with an eye for design, trends, and storytelling. Experience managing or growing an Amazon channel is a plus. Analytical and commercially minded - comfortable working to KPIs and using data to drive decision-making. Passion for parenting and lifestyle branding, with a genuine connection to the customer journey. Our benefits Hybrid working from the UK 25 days holiday UK Public holidays Friday afternoons off in August Brand discounts Pension Plan Health Insurance Nursery Benefits (salary sacrifice) Cycle to Work scheme Enhanced parental leave
Director, Business Development & Analytics (SaaS) - Remote
OSI Systems, Inc. Salfords, Surrey
Overview The Director, Business Development in Aviation Training Solutions (SaaS) is responsible for driving significant growth and expanding the market presence of our SaaS training solutions into the Aviation industry. This role is dedicated to developing and executing innovative business development strategies that leverage regulatory expertise to secure new clients, increase SaaS market share in the AVSEC industry, forge strategic partnerships with government officials, and stay ahead of competitors in a rapidly evolving marketplace. A key focus of this role is to ensure our screener AVSEC SaaS products consistently deliver high performance while meeting stringent aviation security regulations, providing customers with compliant training and assessment solutions. The role holder brings extensive experience in screener training and assessment, a deep understanding of industry regulations, and a proven record of scaling SaaS solutions in a competitive market. Responsibilities Business Development & Growth: Develop and implement a high-impact, growth-focused, business development strategy aimed at expanding SaaS revenue and increasing market share for SaaS products . Build a robust sales strategy and pipeline that enters new markets and geographies. Identify, evaluate, and secure new business opportunities to drive rapid expansion. Launch initiatives designed to upsell and cross-sell our SaaS solutions, capitalizing on emerging market opportunities. Deliver monthly and quarterly revenue targets for all SaaS training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales cycle, from lead generation to deal closure, ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission, and management of competitive bids and tenders for government and regulator contracts, ensuring compliance with all regulatory requirements. Collaborate with internal and external stakeholders to develop compelling proposals that address both business needs and regulatory mandates, maximizing our success in securing public sector contracts. Identify and secure relevant government grants, subsidies, and funding opportunities that align with our strategic objectives and bolster revenue growth. Regulatory & Industry Expertise: Maintain a deep understanding of AVSEC training industry and standards, with a specific focus on how our SaaS products can support customers and/or regulators meet these standards. Establish and nurture relationships with regulatory bodies, and strategic partners across regulated markets (e.g., CAA, DfT, ICAO etc.). Translate regulatory mandates into actionable training sales that enhances security screening protocols, aligning with international best practices. Analytics & Data: Develop analytical reports on industry performance to support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing campaigns. Use market segmentation and competitive analysis to tailor strategies that accelerate revenue growth and market penetration for SaaS. Regularly report on performance metrics to the executive team, making actionable recommendations for scaling operations and future sales pipeline. Marketing & Communications: Collaborate closely with the marketing team to design and implement integrated marketing strategies that support business development and drive growth. Support with the creation and dissemination of compelling marketing content-including digital campaigns, case studies, webinars, and thought leadership pieces-that highlights our regulatory compliance and industry expertise. Drive brand positioning and market awareness initiatives to generate qualified leads and enhance the company's reputation in the AVSEC training space. Utilize marketing analytics and automation tools to measure campaign effectiveness, optimize customer engagement, and support the sales pipeline with targeted messaging and lead nurturing efforts. Represent the company at industry events and conferences, acting as a brand ambassador and contributing to the development of a robust marketing presence in key markets. • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. • Demonstrate behavior consistent with the company's Code of Ethics and Conduct. • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. • Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Additional certifications in sales excellence, business development, or AVSEC industry-specific compliance are considered advantageous. Experience: Minimum of 10 years of experience in SaaS sales and/or business development. Minimum of 5 years' demonstrated experience in aviation security (AVSEC) training, with a solid understanding of training industry standards, regulation, image analysis, and practices. Proven experience in driving significant revenue growth and expanding market share for SaaS products, particularly in regulated industries. Deep understanding of the AVSEC training industry, with a focus on screener training and assessment. Proven ability to develop winning proposals and navigate compliance requirements in the public sector. Expertise in leveraging data analytics to inform strategic decision-making, optimize sales performance, and forecast revenue growth. Additional: The role holder must: Be able to successfully obtain a Background Check (CRC) and Counter Terrorism Check (CTC). Have their identity verified and be able to prove they have the right to live and work in the UK. Be able to obtain UK SC level security clearance, which includes a full 5-year UK background check.
Jul 17, 2025
Full time
Overview The Director, Business Development in Aviation Training Solutions (SaaS) is responsible for driving significant growth and expanding the market presence of our SaaS training solutions into the Aviation industry. This role is dedicated to developing and executing innovative business development strategies that leverage regulatory expertise to secure new clients, increase SaaS market share in the AVSEC industry, forge strategic partnerships with government officials, and stay ahead of competitors in a rapidly evolving marketplace. A key focus of this role is to ensure our screener AVSEC SaaS products consistently deliver high performance while meeting stringent aviation security regulations, providing customers with compliant training and assessment solutions. The role holder brings extensive experience in screener training and assessment, a deep understanding of industry regulations, and a proven record of scaling SaaS solutions in a competitive market. Responsibilities Business Development & Growth: Develop and implement a high-impact, growth-focused, business development strategy aimed at expanding SaaS revenue and increasing market share for SaaS products . Build a robust sales strategy and pipeline that enters new markets and geographies. Identify, evaluate, and secure new business opportunities to drive rapid expansion. Launch initiatives designed to upsell and cross-sell our SaaS solutions, capitalizing on emerging market opportunities. Deliver monthly and quarterly revenue targets for all SaaS training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales cycle, from lead generation to deal closure, ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission, and management of competitive bids and tenders for government and regulator contracts, ensuring compliance with all regulatory requirements. Collaborate with internal and external stakeholders to develop compelling proposals that address both business needs and regulatory mandates, maximizing our success in securing public sector contracts. Identify and secure relevant government grants, subsidies, and funding opportunities that align with our strategic objectives and bolster revenue growth. Regulatory & Industry Expertise: Maintain a deep understanding of AVSEC training industry and standards, with a specific focus on how our SaaS products can support customers and/or regulators meet these standards. Establish and nurture relationships with regulatory bodies, and strategic partners across regulated markets (e.g., CAA, DfT, ICAO etc.). Translate regulatory mandates into actionable training sales that enhances security screening protocols, aligning with international best practices. Analytics & Data: Develop analytical reports on industry performance to support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing campaigns. Use market segmentation and competitive analysis to tailor strategies that accelerate revenue growth and market penetration for SaaS. Regularly report on performance metrics to the executive team, making actionable recommendations for scaling operations and future sales pipeline. Marketing & Communications: Collaborate closely with the marketing team to design and implement integrated marketing strategies that support business development and drive growth. Support with the creation and dissemination of compelling marketing content-including digital campaigns, case studies, webinars, and thought leadership pieces-that highlights our regulatory compliance and industry expertise. Drive brand positioning and market awareness initiatives to generate qualified leads and enhance the company's reputation in the AVSEC training space. Utilize marketing analytics and automation tools to measure campaign effectiveness, optimize customer engagement, and support the sales pipeline with targeted messaging and lead nurturing efforts. Represent the company at industry events and conferences, acting as a brand ambassador and contributing to the development of a robust marketing presence in key markets. • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. • Demonstrate behavior consistent with the company's Code of Ethics and Conduct. • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. • Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Additional certifications in sales excellence, business development, or AVSEC industry-specific compliance are considered advantageous. Experience: Minimum of 10 years of experience in SaaS sales and/or business development. Minimum of 5 years' demonstrated experience in aviation security (AVSEC) training, with a solid understanding of training industry standards, regulation, image analysis, and practices. Proven experience in driving significant revenue growth and expanding market share for SaaS products, particularly in regulated industries. Deep understanding of the AVSEC training industry, with a focus on screener training and assessment. Proven ability to develop winning proposals and navigate compliance requirements in the public sector. Expertise in leveraging data analytics to inform strategic decision-making, optimize sales performance, and forecast revenue growth. Additional: The role holder must: Be able to successfully obtain a Background Check (CRC) and Counter Terrorism Check (CTC). Have their identity verified and be able to prove they have the right to live and work in the UK. Be able to obtain UK SC level security clearance, which includes a full 5-year UK background check.
Recruiter
SevenRooms
As a Recruiter, you will play a crucial role in attracting, hiring, developing and retaining top talent for SevenRooms. Your role as Recruiter will be heavily focused on hiring Go-To-Market (Sales, CS, Support, etc.) talent in our EMEA and APAC Roomie hubs. Recruiters will remain closely connected to all Roomies throughout their tenure at SevenRooms, with a particular focus on their first-year experience, longer term career goals and internal mobility moments. This is a highly cross-functional role that will help ensure that all Roomies feel empowered, engaged and supported throughout their career at SevenRooms. This role reports into our Manager, Talent Acquisition and will require 2-3 days per week in our London office. At SevenRooms, our commitment to being world-class extends beyond achieving ARR & MRR milestones, it encompasses the growth, development and engagement of our greatest strength - our people. The Talent Acquisition team is committed to providing all Roomies with unparalleled service and support throughout the entirety of their career journey with us, from the recruiting process to promotions & mobility and everything else in between. We're not just building teams, we're creating a community where everyone has a seat at the table and the support they need to grow their careers with SevenRooms. What You'll Do Full-Cycle Talent Acquisition: As the first point of contact for all future Roomies on their career journey with us, you will be committed to providing service beyond exception for all candidates. Own full lifecycle recruitment: source, screen, interview and hire candidates. Implement effective sourcing strategies that identify highly qualified, diverse candidate pools. Maintain active pipelining efforts across evergreen roles. Provide coaching & advice to hiring teams on recruiting best practices and strategies. Collaboration & Stakeholder Management: You will partner with hiring teams to implement inclusive and equitable recruiting strategies at scale, while providing support for candidates, hiring managers and interview teams throughout the process. Provide training and guidance to hiring teams on interview best practices and inclusive hiring techniques. Candidate Experience: Deliver a world-class experience to all candidates by ensuring clear communication, timely updates, and a respectful hiring process. Act as a brand ambassador, promoting the company as a premier employer of choice through talent branding and engagement initiatives. Data-Driven Reporting: Track and analyze recruitment metrics to evaluate the effectiveness of strategies and identify areas for improvement. Prepare and present regular reports on recruitment activities, pipeline health, and hiring performance to leadership. Act as a trusted advisor to stakeholders, offering data-driven insights on hiring metrics and market trends. Collaboration & Cross-Functional Projects: Develop strong relationships with employees and their managers. Support employee & manager training initiatives and employee engagement workshops, including facilitation of Manager Pods. Talent Engagement & Retention: Partner with People Success, Talent Experience, and Learning & Development to support execution of programs around employee engagement & retention, internal mobility and learning & development. Recruiters will serve as career coaches within our 7R Career Cafe (internal career center). As needed, Recruiters will provide support to the People Success & Talent Experience teams on employee touch points throughout initiatives which determine milestones for their career at the company. Our Mid-Year and Annual Performance Reviews, Onboarding, Stay Interviews, Learning & Development, Talent Branding are some examples of initiatives where you would have an impact on how employees can take action to further their career. Who You Are Experience owning full-cycle recruitment process: Source, interview and schedule candidates, manage hiring processes, and negotiate offers Accomplished expertise in hiring GTM talent, with experience pivoting into Tech hiring when needed Ability to develop customized Talent Acquisition strategies with Hiring Managers utilizing competency-based hiring tactics Strong commitment and understanding of the importance of exceptional customer and stakeholder experience - from candidates, employees, hiring teams, key partners and everyone else in between. Adept at building strong partnerships with internal and external stakeholders of all levels, and a keen ability to understand their needs and provide strategic guidance on best practices Ability to develop authentic, meaningful connections with people from varying backgrounds from the globe with a focus on understanding and supporting career growth and goals Comfortable leveraging quantitative & qualitative data to tell stories and make informed decisions around process improvements, recruiting strategies and overall performance. Strong written and verbal communication skills. Creative, curious problem solver with a bias towards thoughtful action and achieving results Highly detail oriented with effective project management skills. Ability to manage multiple projects or initiatives concurrently Collaborative team player, but also able to drive initiatives independently Ability to connect the dots, develop strong business acumen and establish trust at all levels What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile . click apply for full job details
Jul 17, 2025
Full time
As a Recruiter, you will play a crucial role in attracting, hiring, developing and retaining top talent for SevenRooms. Your role as Recruiter will be heavily focused on hiring Go-To-Market (Sales, CS, Support, etc.) talent in our EMEA and APAC Roomie hubs. Recruiters will remain closely connected to all Roomies throughout their tenure at SevenRooms, with a particular focus on their first-year experience, longer term career goals and internal mobility moments. This is a highly cross-functional role that will help ensure that all Roomies feel empowered, engaged and supported throughout their career at SevenRooms. This role reports into our Manager, Talent Acquisition and will require 2-3 days per week in our London office. At SevenRooms, our commitment to being world-class extends beyond achieving ARR & MRR milestones, it encompasses the growth, development and engagement of our greatest strength - our people. The Talent Acquisition team is committed to providing all Roomies with unparalleled service and support throughout the entirety of their career journey with us, from the recruiting process to promotions & mobility and everything else in between. We're not just building teams, we're creating a community where everyone has a seat at the table and the support they need to grow their careers with SevenRooms. What You'll Do Full-Cycle Talent Acquisition: As the first point of contact for all future Roomies on their career journey with us, you will be committed to providing service beyond exception for all candidates. Own full lifecycle recruitment: source, screen, interview and hire candidates. Implement effective sourcing strategies that identify highly qualified, diverse candidate pools. Maintain active pipelining efforts across evergreen roles. Provide coaching & advice to hiring teams on recruiting best practices and strategies. Collaboration & Stakeholder Management: You will partner with hiring teams to implement inclusive and equitable recruiting strategies at scale, while providing support for candidates, hiring managers and interview teams throughout the process. Provide training and guidance to hiring teams on interview best practices and inclusive hiring techniques. Candidate Experience: Deliver a world-class experience to all candidates by ensuring clear communication, timely updates, and a respectful hiring process. Act as a brand ambassador, promoting the company as a premier employer of choice through talent branding and engagement initiatives. Data-Driven Reporting: Track and analyze recruitment metrics to evaluate the effectiveness of strategies and identify areas for improvement. Prepare and present regular reports on recruitment activities, pipeline health, and hiring performance to leadership. Act as a trusted advisor to stakeholders, offering data-driven insights on hiring metrics and market trends. Collaboration & Cross-Functional Projects: Develop strong relationships with employees and their managers. Support employee & manager training initiatives and employee engagement workshops, including facilitation of Manager Pods. Talent Engagement & Retention: Partner with People Success, Talent Experience, and Learning & Development to support execution of programs around employee engagement & retention, internal mobility and learning & development. Recruiters will serve as career coaches within our 7R Career Cafe (internal career center). As needed, Recruiters will provide support to the People Success & Talent Experience teams on employee touch points throughout initiatives which determine milestones for their career at the company. Our Mid-Year and Annual Performance Reviews, Onboarding, Stay Interviews, Learning & Development, Talent Branding are some examples of initiatives where you would have an impact on how employees can take action to further their career. Who You Are Experience owning full-cycle recruitment process: Source, interview and schedule candidates, manage hiring processes, and negotiate offers Accomplished expertise in hiring GTM talent, with experience pivoting into Tech hiring when needed Ability to develop customized Talent Acquisition strategies with Hiring Managers utilizing competency-based hiring tactics Strong commitment and understanding of the importance of exceptional customer and stakeholder experience - from candidates, employees, hiring teams, key partners and everyone else in between. Adept at building strong partnerships with internal and external stakeholders of all levels, and a keen ability to understand their needs and provide strategic guidance on best practices Ability to develop authentic, meaningful connections with people from varying backgrounds from the globe with a focus on understanding and supporting career growth and goals Comfortable leveraging quantitative & qualitative data to tell stories and make informed decisions around process improvements, recruiting strategies and overall performance. Strong written and verbal communication skills. Creative, curious problem solver with a bias towards thoughtful action and achieving results Highly detail oriented with effective project management skills. Ability to manage multiple projects or initiatives concurrently Collaborative team player, but also able to drive initiatives independently Ability to connect the dots, develop strong business acumen and establish trust at all levels What We Offer A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new - the choice is up to you and our team is ready to help make that happen. Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection. Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure. Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie's Choice. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. SevenRooms has been recognized as a top employer for its people-first approach by publications including: Inc. Best Workplaces (2023, 2022, 2020) Inc. 5000 (2024, 2023, 2022) Built in Best Places to Work NYC (2023, 2022, 2021, 2020) Built in Best Place to Work NYC - Midsize Companies (2023, 2022) Forbes Best Startup Employers (2022) SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile . click apply for full job details
Senior CRM & CX Manager, Global CIX (Mat Cover)
Ralph Lauren Corporation
Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. The Consumer Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior Management level on objectives, targets, projects roll out, performance and next steps Ensure best practice for data use across: automation, CX, clienteling, retention initiatives and customer journeys. Manage and implement key CIX project workstreams and roadmaps: o Develop our Digital passport product in partnership with IT to develop and build data requirements to advance this program. Manage the Marketing awareness program. o Progressive Data Capture & Data Strategy: drive and build awareness of Ralph Lauren's database health and opportunities for growth. Quarterly communication presentations and updates on existing customer data, enhance quality of data and capture fields that will support future modeling and segmentation needs. Drive growth opportunities leveraging data. o Comfortable working with data and driving technical conversations. o Data Capture: review, assess, and improve all data capture points, mechanisms, and fields o Support and coach a direct report in driving data usage, POCs and strategies. o Manage a small team of two direct reports with coaching as needed. Experience, Skills & Knowledge PREVIOUS EXPERIENCE Advanced CRM and data strategy, CX experience, track record of using data insights to inform decisions within a retail company or relevant consulting agency, FMCG group, tech company. Experience of managing complex CRM project delivery in a global organization, managing multiple workstreams and resources in line with budgets and deadlines; tracking and reporting on project progress and statuses. Track record of working successfully in partnership with internal stakeholders and managing external suppliers. 7 or more full strategic cycles of experience in the same role or similar required for a position of this nature. PERSON SPECIFICATION Strategic thinker with vision and the ability to see/understand the big picture, develop new ideas in line with the latest data landscape and technological developments around AI, ML and automation. Strong Project Management, prioritization and organization skills. Luxury or fashion sensibility Proven analytical and quantitative skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analysis. Excellent written, verbal, presentation, and interpersonal skills, including an ability to communicate complex concepts clearly and concisely with technical and non-technical teams across multiple business segments, including results packaging and development of management presentations Team management and leadership, communications and building collaborative internal relationships Strong hands-on experience working with real-world advanced analytics and data challenges and managing a complex portfolio and multiple stakeholders in a fast moving, dynamic and matrixed team and business environment
Jul 17, 2025
Full time
Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. The Consumer Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior Management level on objectives, targets, projects roll out, performance and next steps Ensure best practice for data use across: automation, CX, clienteling, retention initiatives and customer journeys. Manage and implement key CIX project workstreams and roadmaps: o Develop our Digital passport product in partnership with IT to develop and build data requirements to advance this program. Manage the Marketing awareness program. o Progressive Data Capture & Data Strategy: drive and build awareness of Ralph Lauren's database health and opportunities for growth. Quarterly communication presentations and updates on existing customer data, enhance quality of data and capture fields that will support future modeling and segmentation needs. Drive growth opportunities leveraging data. o Comfortable working with data and driving technical conversations. o Data Capture: review, assess, and improve all data capture points, mechanisms, and fields o Support and coach a direct report in driving data usage, POCs and strategies. o Manage a small team of two direct reports with coaching as needed. Experience, Skills & Knowledge PREVIOUS EXPERIENCE Advanced CRM and data strategy, CX experience, track record of using data insights to inform decisions within a retail company or relevant consulting agency, FMCG group, tech company. Experience of managing complex CRM project delivery in a global organization, managing multiple workstreams and resources in line with budgets and deadlines; tracking and reporting on project progress and statuses. Track record of working successfully in partnership with internal stakeholders and managing external suppliers. 7 or more full strategic cycles of experience in the same role or similar required for a position of this nature. PERSON SPECIFICATION Strategic thinker with vision and the ability to see/understand the big picture, develop new ideas in line with the latest data landscape and technological developments around AI, ML and automation. Strong Project Management, prioritization and organization skills. Luxury or fashion sensibility Proven analytical and quantitative skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analysis. Excellent written, verbal, presentation, and interpersonal skills, including an ability to communicate complex concepts clearly and concisely with technical and non-technical teams across multiple business segments, including results packaging and development of management presentations Team management and leadership, communications and building collaborative internal relationships Strong hands-on experience working with real-world advanced analytics and data challenges and managing a complex portfolio and multiple stakeholders in a fast moving, dynamic and matrixed team and business environment
Interim Strategic Hotel Director, Molton Brown, Global
AFM - Association Française du Marketing
Interim Strategic Hotel Director, Molton Brown, Global Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. Kao in London (Currently playing) Duration: 12:00 Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience. Purpose of the position Develop and execute strategic plans to drive sales growth with existing hospitality customers across EMEA. Set and oversee sales targets, ensuring both customer retention and new business acquisition goals are met. Build and maintain strong relationships with key decision-makers to enhance customer satisfaction and loyalty. Act as a brand ambassador for Molton Brown, representing the company at senior levels and driving brand visibility in the hospitality sector. Lead team of 4. Professional Experience Over 5 years experience in new business development and working in Sales Hospitality. Experience with a luxury brand selling business to business. Knowledge of the EMEA luxury hotel and hospitality market. Manager of teams and great working with people. Key Responsibilities Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Working with Hotel Director to define what the global strategy means for EMEA. Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target. For own accounts. • Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth. • Develop and execute strategic sales initiatives to maximize revenue across all accounts. • Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results. Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom line and roll up across EMEA hotel team. Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintain Account Management System by ensuring that all customers data, all new account information, leads and enquires are updated on Salesforce. Lead team through strong leadership, organisation and motivate the team and other stakeholders. Become an expert in the industry with regards to assigned territory, and effectively build Molton Brown's presence and brand awareness with key decision makers; Establish networks with local hospitality organisations with EMEA Actively seek and build new business and individual hotel level as well as group level. Project Management of key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting. Negotiation with larger 3rd party groups and impact in EMEA for group deals. Ability to Build and Maintain Cross-functional relationships internally and externally Ability to manage a team Flexibility and Adaptability - Adjusts to work processes or procedures, adapts to others, and works effectively and in a positive manner when under pressure. Strong Communication skills both verbal and written/Conveys information clearly and concisely both in person, via corres- pondence and over the phone. Expresses oneself well and professionally and listen to others and ensure understanding of info Organising - Manages their time, Handles multiple activities, Establishes priorities, Meets deadlines, Deal with disruptions and interruptions, and overall works efficiently and effectively. Experience in new business development luxury brand preferably selling business to business within the luxury hotel and spa market. Sucessful track record of achieving sales goals and budgets Precision - Ability to pay close attention to detail, write clearly and legibly. Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World's Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. How we work: Having been selected among the World's Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation. Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit Job Title Interim Strategic Hotel Director, Molton Brown, Global
Jul 17, 2025
Full time
Interim Strategic Hotel Director, Molton Brown, Global Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. Kao in London (Currently playing) Duration: 12:00 Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience. Purpose of the position Develop and execute strategic plans to drive sales growth with existing hospitality customers across EMEA. Set and oversee sales targets, ensuring both customer retention and new business acquisition goals are met. Build and maintain strong relationships with key decision-makers to enhance customer satisfaction and loyalty. Act as a brand ambassador for Molton Brown, representing the company at senior levels and driving brand visibility in the hospitality sector. Lead team of 4. Professional Experience Over 5 years experience in new business development and working in Sales Hospitality. Experience with a luxury brand selling business to business. Knowledge of the EMEA luxury hotel and hospitality market. Manager of teams and great working with people. Key Responsibilities Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Working with Hotel Director to define what the global strategy means for EMEA. Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target. For own accounts. • Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth. • Develop and execute strategic sales initiatives to maximize revenue across all accounts. • Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results. Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom line and roll up across EMEA hotel team. Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintain Account Management System by ensuring that all customers data, all new account information, leads and enquires are updated on Salesforce. Lead team through strong leadership, organisation and motivate the team and other stakeholders. Become an expert in the industry with regards to assigned territory, and effectively build Molton Brown's presence and brand awareness with key decision makers; Establish networks with local hospitality organisations with EMEA Actively seek and build new business and individual hotel level as well as group level. Project Management of key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting. Negotiation with larger 3rd party groups and impact in EMEA for group deals. Ability to Build and Maintain Cross-functional relationships internally and externally Ability to manage a team Flexibility and Adaptability - Adjusts to work processes or procedures, adapts to others, and works effectively and in a positive manner when under pressure. Strong Communication skills both verbal and written/Conveys information clearly and concisely both in person, via corres- pondence and over the phone. Expresses oneself well and professionally and listen to others and ensure understanding of info Organising - Manages their time, Handles multiple activities, Establishes priorities, Meets deadlines, Deal with disruptions and interruptions, and overall works efficiently and effectively. Experience in new business development luxury brand preferably selling business to business within the luxury hotel and spa market. Sucessful track record of achieving sales goals and budgets Precision - Ability to pay close attention to detail, write clearly and legibly. Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World's Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. How we work: Having been selected among the World's Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation. Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit Job Title Interim Strategic Hotel Director, Molton Brown, Global
Principal Product Designer
KatKin
KatKin's Opportunity Did you know that some cat food contains as little as 4% meat? Cats are carnivores - they need meat to thrive - but cat food companies use powdered animal derivatives because it's cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It's all about shelf life and profit, not what cats really need. We do things differently at KatKin. We're changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin's vision is to build a set of products and services for Cat Parents to manage their cats' health. Everything from litter and treats to digital health management for your cat. Today, KatKin is a UK D2C business with an established retail presence across the UK and Europe, and is planning to launch international markets from 2025 onwards. What we do at KatKin Why You'll Love Working With Us We're not some faceless corp. We're one of London's fastest-growing scale-ups - a mission-driven rocket ship, vertically integrated across Digital, Marketing, Brand and R&D to manufacturing (our factory is in Suffolk) and CX, with incredibly talented people from businesses like Amazon, Gousto, Harry's, Sky, Deliveroo, ASOS, Wise and We think big, move fast, challenge and back each other in a high-trust, no blame culture- all for the love of cats and the humans who care for them. We're deeply committed to career growth for the team. With a clear, structured internal career framework and biannual performance reviews, we ensure everyone knows what's expected at each level and how to progress. Whether you aim to deepen your IC mastery or hone your leadership skills, you'll get regular, actionable feedback and support to help you grow in the direction you choose. The Role As Senior Product Designer, you'll play a pivotal role in shaping the journeys that build meaningful connections with our customers. From new cat parents looking to give their kittens the best start in life, to struggling cat parents seeking advice and alternatives, you will be creating innovative solutions to solve their problems effectively. Reporting to the Senior Product Manager, your primary focus will be on retention , especially enabling self-serve, driving organic cross-sell, and fostering continuous engagement and customer satisfaction. You will collaborate closely with the Retention team and Customer Experience team to craft thoughtful and high-performing experiences across the entire lifecycle of customers. From empowering cat parents to tailor KatKin to their lifestyles, to providing timely support in their cat care routines, you'll play a key role in shaping KatKin's Digital Product to be a trusted companion for cat parents. You will lead the evolution of our Digital Product Design System and the implementation of a component library with strong input from the team, empowering them to move faster with exceptional quality, consistently. You will champion best-in-class UX practices . Working in a product trio, you will also have great influence in product roadmap, strategic project executions, and the team's ways of working. We're building one of the most respected product design teams in London, where craft, strategy, and culture meet. You'll help shape that. Key ownership areas Own the retention experience : Lead the end-to-end design of critical journeys that improve onboarding, customer loyalty, satisfaction, and lifetime value. Owning key product metrics measuring self-serve, cross-sell and NPS. Turn insight into action : Plan and conduct user research to deeply understand our customers, validate ideas quickly, and guide product decisions. Design from idea to impact : Bring initiatives to life, from early exploration and prototyping, through launch and continuous iteration. Elevate design systems : Evolve and strengthen KatKin's Digital Product Design System, implement and scale a component library that boosts design quality and velocity across teams. Collaborate across functions : Working as a product trio with PM and Engineering, whilst maintaining close collaboration with Growth, Brand and CX to deliver solutions that are cohesive and customer-obsessed. Mentor and elevate : Pair with other designers to exchange feedback, share approaches, and foster a strong design culture across the team. This role is based in our London office (Farringdon) at least three days per week. While this is a non-negotiable requirement, you're free to choose which days you come in - and they can vary week to week to optimise for collaboration. Who we are looking for: You're deeply passionate about UX and UI design, with strong experience designing digital products. Experience in subscription-based DTC products is a plus. You're fluent in both web and mobile design; experience designing native apps is a bonus. You're confident using modern design, prototyping, and research tools (e.g., Figma, Loveable) to explore and communicate ideas effectively. You're collaborative, pragmatic, and outcome-oriented, able to align diverse stakeholders while staying focused on customer value. You communicate clearly and with purpose, whether through prototypes, slides, async docs, or live walkthroughs. You've directly influenced customer retention or growth, and understand how to balance user value with business outcomes. You're a creative thinker who knows how to challenge conventions and spot opportunity in constraint. You have a systems mindset, able to zoom out to see patterns and zoom in to refine components down to the pixel. You are versatile; you can be hands-on with delivery, and you can also look further afield to strategise for the future. You're a self-starter who thrives in ambiguity, asks the right questions, and moves ideas forward with clarity and energy. You love a fast-paced, evolving environment, and are comfortable making progress with imperfect information. Note : If your answers to the application questions about your interest in KatKin and this role is generated by AI, your application will be automatically rejected. We're looking for your genuine motivations. Nice to haves What We Offer Competitive salary - £90,000 - £105,000 An exciting opportunity to have full autonomy in an area that can deliver visible impact to the business. 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4-week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH (work from home) every week 12-weeks paid parental leave for all new parents Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office No egos and a small close-knit team To Apply
Jul 17, 2025
Full time
KatKin's Opportunity Did you know that some cat food contains as little as 4% meat? Cats are carnivores - they need meat to thrive - but cat food companies use powdered animal derivatives because it's cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It's all about shelf life and profit, not what cats really need. We do things differently at KatKin. We're changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin's vision is to build a set of products and services for Cat Parents to manage their cats' health. Everything from litter and treats to digital health management for your cat. Today, KatKin is a UK D2C business with an established retail presence across the UK and Europe, and is planning to launch international markets from 2025 onwards. What we do at KatKin Why You'll Love Working With Us We're not some faceless corp. We're one of London's fastest-growing scale-ups - a mission-driven rocket ship, vertically integrated across Digital, Marketing, Brand and R&D to manufacturing (our factory is in Suffolk) and CX, with incredibly talented people from businesses like Amazon, Gousto, Harry's, Sky, Deliveroo, ASOS, Wise and We think big, move fast, challenge and back each other in a high-trust, no blame culture- all for the love of cats and the humans who care for them. We're deeply committed to career growth for the team. With a clear, structured internal career framework and biannual performance reviews, we ensure everyone knows what's expected at each level and how to progress. Whether you aim to deepen your IC mastery or hone your leadership skills, you'll get regular, actionable feedback and support to help you grow in the direction you choose. The Role As Senior Product Designer, you'll play a pivotal role in shaping the journeys that build meaningful connections with our customers. From new cat parents looking to give their kittens the best start in life, to struggling cat parents seeking advice and alternatives, you will be creating innovative solutions to solve their problems effectively. Reporting to the Senior Product Manager, your primary focus will be on retention , especially enabling self-serve, driving organic cross-sell, and fostering continuous engagement and customer satisfaction. You will collaborate closely with the Retention team and Customer Experience team to craft thoughtful and high-performing experiences across the entire lifecycle of customers. From empowering cat parents to tailor KatKin to their lifestyles, to providing timely support in their cat care routines, you'll play a key role in shaping KatKin's Digital Product to be a trusted companion for cat parents. You will lead the evolution of our Digital Product Design System and the implementation of a component library with strong input from the team, empowering them to move faster with exceptional quality, consistently. You will champion best-in-class UX practices . Working in a product trio, you will also have great influence in product roadmap, strategic project executions, and the team's ways of working. We're building one of the most respected product design teams in London, where craft, strategy, and culture meet. You'll help shape that. Key ownership areas Own the retention experience : Lead the end-to-end design of critical journeys that improve onboarding, customer loyalty, satisfaction, and lifetime value. Owning key product metrics measuring self-serve, cross-sell and NPS. Turn insight into action : Plan and conduct user research to deeply understand our customers, validate ideas quickly, and guide product decisions. Design from idea to impact : Bring initiatives to life, from early exploration and prototyping, through launch and continuous iteration. Elevate design systems : Evolve and strengthen KatKin's Digital Product Design System, implement and scale a component library that boosts design quality and velocity across teams. Collaborate across functions : Working as a product trio with PM and Engineering, whilst maintaining close collaboration with Growth, Brand and CX to deliver solutions that are cohesive and customer-obsessed. Mentor and elevate : Pair with other designers to exchange feedback, share approaches, and foster a strong design culture across the team. This role is based in our London office (Farringdon) at least three days per week. While this is a non-negotiable requirement, you're free to choose which days you come in - and they can vary week to week to optimise for collaboration. Who we are looking for: You're deeply passionate about UX and UI design, with strong experience designing digital products. Experience in subscription-based DTC products is a plus. You're fluent in both web and mobile design; experience designing native apps is a bonus. You're confident using modern design, prototyping, and research tools (e.g., Figma, Loveable) to explore and communicate ideas effectively. You're collaborative, pragmatic, and outcome-oriented, able to align diverse stakeholders while staying focused on customer value. You communicate clearly and with purpose, whether through prototypes, slides, async docs, or live walkthroughs. You've directly influenced customer retention or growth, and understand how to balance user value with business outcomes. You're a creative thinker who knows how to challenge conventions and spot opportunity in constraint. You have a systems mindset, able to zoom out to see patterns and zoom in to refine components down to the pixel. You are versatile; you can be hands-on with delivery, and you can also look further afield to strategise for the future. You're a self-starter who thrives in ambiguity, asks the right questions, and moves ideas forward with clarity and energy. You love a fast-paced, evolving environment, and are comfortable making progress with imperfect information. Note : If your answers to the application questions about your interest in KatKin and this role is generated by AI, your application will be automatically rejected. We're looking for your genuine motivations. Nice to haves What We Offer Competitive salary - £90,000 - £105,000 An exciting opportunity to have full autonomy in an area that can deliver visible impact to the business. 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4-week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH (work from home) every week 12-weeks paid parental leave for all new parents Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office No egos and a small close-knit team To Apply
Strategic Customer Success Director, Lead
Paradigm
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success Managers and Renewal Managers to increase our platform value realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a collaborative and customer-centric culture within Fireblocks Team and serve other cross-functional partners towards customer success outcomes. Account Management Strategy and Planning: Develop and/or execute on a value oriented strategic customer success for our top regional accounts aligned with Fireblocks overall GDR, NDR, and NPS goals. Collaborate with cross-functional teams to align customer success initiatives with product development, sales, and marketing efforts. Customer Lifecycle Management: Oversee the end-to-end customer lifecycle, from onboarding through adoption, expansion, and renewal. Develop and implement programs to drive value oriented customer engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage customer success stories and testimonials for marketing and sales initiatives. Metrics and Analytics: Establish and/or execute on key performance indicators (KPIs) and metrics to measure and optimize the effectiveness of customer success initiatives. Provide regular reporting to leadership on strategic customer success performance and areas for improvement. Responsible for the regional Strategic book of business success and commercial retention and expansion execution and growth. Renewals and Expansion: Drive contract renewals toward Fireblocks retention goals in GDR. Drive contract upsell and expansion in partnership with Sales towards NDR goals. Identify and create account upsell and expansion opportunities for NDR following our GTM requirements using our value framework to qualify interest with economic buyers and outline the decision criteria and timing process with our champions vs competitor solutions. Collaborate with the sales team in the Deal Acceptance, Knowledge Transfer, and Kick-Off Call to ensure a seamless handover of accounts and potential upsell opportunities. Customer Feedback and Insights: Gather customer feedback and insights to inform product development and enhance customer experience. Act as the voice of the customer within the Fireblocks organization; developing an intimate business relationship with our customers end-to-end in their customer journey with the Account Team including Sales, Marketing, Business, and Product Leads. Operations, Training, and Development: Manage a reduced account portfolio as a player coach for Strategic accounts Manage successful strategic operations with their designated team of CSMs and RMs leading to execution, reporting, and high performance accountability. Provide ongoing training, documented enablement, documented process, and professional development opportunities for the Regional Strategic Customer Success team. Document processes and create scalable templates and best practices in our Wiki and other Knowledge Base tools such as Juno, Confluence, Gong, and Google docs. Keep the team updated on Fireblocks industry best practices and trends with the use of Subject Matter Experts (SME) Mentorship program and Leader coaching. What You'll Bring 6 - 10 years of experience in a customer success or account management. Proven track record of driving customer satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience working in account management or customer success. Experience in any of the following industries is a plus: blockchain, crypto, banking, and payments. Bachelor's degree; MBA highly desired. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .
Jul 17, 2025
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success Managers and Renewal Managers to increase our platform value realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a collaborative and customer-centric culture within Fireblocks Team and serve other cross-functional partners towards customer success outcomes. Account Management Strategy and Planning: Develop and/or execute on a value oriented strategic customer success for our top regional accounts aligned with Fireblocks overall GDR, NDR, and NPS goals. Collaborate with cross-functional teams to align customer success initiatives with product development, sales, and marketing efforts. Customer Lifecycle Management: Oversee the end-to-end customer lifecycle, from onboarding through adoption, expansion, and renewal. Develop and implement programs to drive value oriented customer engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage customer success stories and testimonials for marketing and sales initiatives. Metrics and Analytics: Establish and/or execute on key performance indicators (KPIs) and metrics to measure and optimize the effectiveness of customer success initiatives. Provide regular reporting to leadership on strategic customer success performance and areas for improvement. Responsible for the regional Strategic book of business success and commercial retention and expansion execution and growth. Renewals and Expansion: Drive contract renewals toward Fireblocks retention goals in GDR. Drive contract upsell and expansion in partnership with Sales towards NDR goals. Identify and create account upsell and expansion opportunities for NDR following our GTM requirements using our value framework to qualify interest with economic buyers and outline the decision criteria and timing process with our champions vs competitor solutions. Collaborate with the sales team in the Deal Acceptance, Knowledge Transfer, and Kick-Off Call to ensure a seamless handover of accounts and potential upsell opportunities. Customer Feedback and Insights: Gather customer feedback and insights to inform product development and enhance customer experience. Act as the voice of the customer within the Fireblocks organization; developing an intimate business relationship with our customers end-to-end in their customer journey with the Account Team including Sales, Marketing, Business, and Product Leads. Operations, Training, and Development: Manage a reduced account portfolio as a player coach for Strategic accounts Manage successful strategic operations with their designated team of CSMs and RMs leading to execution, reporting, and high performance accountability. Provide ongoing training, documented enablement, documented process, and professional development opportunities for the Regional Strategic Customer Success team. Document processes and create scalable templates and best practices in our Wiki and other Knowledge Base tools such as Juno, Confluence, Gong, and Google docs. Keep the team updated on Fireblocks industry best practices and trends with the use of Subject Matter Experts (SME) Mentorship program and Leader coaching. What You'll Bring 6 - 10 years of experience in a customer success or account management. Proven track record of driving customer satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience working in account management or customer success. Experience in any of the following industries is a plus: blockchain, crypto, banking, and payments. Bachelor's degree; MBA highly desired. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .
Customer Relationship Manager
OpenText Reading, Berkshire
Hiring Manager: Christophe Hirtz Talent Acquisition Advisor: Vineetha Menon Job Code Level: SRP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth. WHAT THE ROLE OFFERS This is a quota-carrying role Manage complex sales and renewal cycles, negotiating multi-year enterprise cloud agreements. Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite. Champion customer satisfaction, resolve disputes, and foster strong client relationships. Drive renewals and expand existing services to increase customer retention and revenue. Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to deliver a seamless customer experience. Develop and execute strategic plans to mitigate risk and maximize customer value. WHAT YOU NEED TO SUCCEED Proven experience managing customer relationships and driving growth within an existing portfolio. Success in complex sales environments and revenue generation from existing customer bases. Strong negotiation skills, with experience in managing contracts and renewals. Ability to engage and build trust with senior stakeholders, including C-level executives. Familiarity with EDI B2B technologies and the broader marketplace. Experience with CRM platforms such as Salesforce and sales methodologies like MEDDPICC (preferred). Excellent communication, analytical, and time management skills. ONE LAST THING Join us in shaping the future of digital commerce and supply chain transformation. As a Customer Relationship Manager, you'll be key in driving customer success and revenue growth, helping OpenText maintain its position as a global leader in business network solutions. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Jul 17, 2025
Full time
Hiring Manager: Christophe Hirtz Talent Acquisition Advisor: Vineetha Menon Job Code Level: SRP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth. WHAT THE ROLE OFFERS This is a quota-carrying role Manage complex sales and renewal cycles, negotiating multi-year enterprise cloud agreements. Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite. Champion customer satisfaction, resolve disputes, and foster strong client relationships. Drive renewals and expand existing services to increase customer retention and revenue. Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to deliver a seamless customer experience. Develop and execute strategic plans to mitigate risk and maximize customer value. WHAT YOU NEED TO SUCCEED Proven experience managing customer relationships and driving growth within an existing portfolio. Success in complex sales environments and revenue generation from existing customer bases. Strong negotiation skills, with experience in managing contracts and renewals. Ability to engage and build trust with senior stakeholders, including C-level executives. Familiarity with EDI B2B technologies and the broader marketplace. Experience with CRM platforms such as Salesforce and sales methodologies like MEDDPICC (preferred). Excellent communication, analytical, and time management skills. ONE LAST THING Join us in shaping the future of digital commerce and supply chain transformation. As a Customer Relationship Manager, you'll be key in driving customer success and revenue growth, helping OpenText maintain its position as a global leader in business network solutions. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Senior Account Manager
Zenergi Linlithgow, West Lothian
Senior Account Manager Application Deadline: 20 July 2025 Department: Sales Employment Type: Permanent - Full Time Location: Linlithgow Reporting To: Head of DB Comms Compensation: £45,000 - £50,000 / year Description About DB Comms: DB Comms, a proud member of The Zenergi Group, is a dynamic and progressive telecoms services provider based in central Scotland, serving businesses across the UK. We deliver comprehensive voice, data, and mobile solutions directly to our business customers, underpinned by The Zenergi Group's strong reputation for exceptional customer service, evidenced by our outstanding 97.5% customer retention rate. We are experiencing exciting growth within our channel business, working collaboratively with other telecoms providers, IT companies, and Energy brokers to enable them to offer a complete telecommunications service portfolio to their clients. To further develop and nurture these crucial partnerships, we are seeking a highly motivated and results-oriented Partner Account Manager to join our expanding team. About the Role: As a Senior Account Manager at DB Comms, you will be instrumental in securing customer retention as well as growing revenues by suggestion upgrades or cross selling products that align to your customers requirements, allowing you to deliver our comprehensive suite of telecoms services. You will be responsible for building strong, mutually beneficial relationships with customers, suppliers and other relevant stakeholders. This role requires a proactive individual with excellent communication, relationship management, and business development skills, capable of working independently and as part of a collaborative team. Key Responsibilities Relationship Management : Develop and maintain strong, long-term relationships with key stakeholders within customer and partner organisations. Partner Enablement : Understand partner business models and develop tailored enablement plans, including product training, sales support, and marketing resources, to ensure their success in selling DB Comms services. Sales Support : Work closely with partners to identify opportunities, develop joint sales strategies, and provide ongoing support throughout the sales cycle. Performance Monitoring & Reporting : Track your own performance against agreed targets, analyse results, and identify areas for improvement. Communication & Collaboration : Work effectively with internal teams (sales, marketing, operations) to support customer retention and growth campaigns. Market Awareness : Stay up to date with industry trends, competitor activities, and partner feedback to identify new opportunities and refine our sales strategy. Account Management : Manage existing customer and partner relationships, ensuring high levels of satisfaction and identifying opportunities for growth and upselling. Compliance & Governance : Ensure partner activities align with DB Comms policies and procedures. Skills, Knowledge and Expertise About You: Proven experience in direct / indirect sales, partner management, or business development within the telecommunications is preferred with knowledge of IT, or related industries being advantageous. A strong understanding of the direct /indirect sales processes and ability to build and maintain effective relationships. Excellent communication, presentation, and interpersonal skills with the ability to influence and negotiate at various levels. Strong commercial acumen and a results-oriented approach with a demonstrable track record of achieving targets. Self-motivated and proactive with the ability to work independently and manage multiple priorities effectively. Strong organizational and time management skills. Ability to understand and articulate technical product information. Proficiency in CRM systems and Microsoft Office Suite. Willingness to travel across the UK as required to meet with customers/ partners. Benefits What We Offer: The opportunity to join a growing and ambitious company within a supportive and collaborative environment, this is a key role in driving the success of our channel business. Competitive salary and benefits package. Opportunities for professional development and growth within The Zenergi Group. The chance to work with a high-quality service offering and a company with a strong reputation for customer satisfaction. If you are a driven and experienced channel professional looking for an exciting opportunity to make a significant impact, we encourage you to apply. Please submit your CV and a covering letter outlining your relevant experience and why you are the ideal candidate for this role
Jul 17, 2025
Full time
Senior Account Manager Application Deadline: 20 July 2025 Department: Sales Employment Type: Permanent - Full Time Location: Linlithgow Reporting To: Head of DB Comms Compensation: £45,000 - £50,000 / year Description About DB Comms: DB Comms, a proud member of The Zenergi Group, is a dynamic and progressive telecoms services provider based in central Scotland, serving businesses across the UK. We deliver comprehensive voice, data, and mobile solutions directly to our business customers, underpinned by The Zenergi Group's strong reputation for exceptional customer service, evidenced by our outstanding 97.5% customer retention rate. We are experiencing exciting growth within our channel business, working collaboratively with other telecoms providers, IT companies, and Energy brokers to enable them to offer a complete telecommunications service portfolio to their clients. To further develop and nurture these crucial partnerships, we are seeking a highly motivated and results-oriented Partner Account Manager to join our expanding team. About the Role: As a Senior Account Manager at DB Comms, you will be instrumental in securing customer retention as well as growing revenues by suggestion upgrades or cross selling products that align to your customers requirements, allowing you to deliver our comprehensive suite of telecoms services. You will be responsible for building strong, mutually beneficial relationships with customers, suppliers and other relevant stakeholders. This role requires a proactive individual with excellent communication, relationship management, and business development skills, capable of working independently and as part of a collaborative team. Key Responsibilities Relationship Management : Develop and maintain strong, long-term relationships with key stakeholders within customer and partner organisations. Partner Enablement : Understand partner business models and develop tailored enablement plans, including product training, sales support, and marketing resources, to ensure their success in selling DB Comms services. Sales Support : Work closely with partners to identify opportunities, develop joint sales strategies, and provide ongoing support throughout the sales cycle. Performance Monitoring & Reporting : Track your own performance against agreed targets, analyse results, and identify areas for improvement. Communication & Collaboration : Work effectively with internal teams (sales, marketing, operations) to support customer retention and growth campaigns. Market Awareness : Stay up to date with industry trends, competitor activities, and partner feedback to identify new opportunities and refine our sales strategy. Account Management : Manage existing customer and partner relationships, ensuring high levels of satisfaction and identifying opportunities for growth and upselling. Compliance & Governance : Ensure partner activities align with DB Comms policies and procedures. Skills, Knowledge and Expertise About You: Proven experience in direct / indirect sales, partner management, or business development within the telecommunications is preferred with knowledge of IT, or related industries being advantageous. A strong understanding of the direct /indirect sales processes and ability to build and maintain effective relationships. Excellent communication, presentation, and interpersonal skills with the ability to influence and negotiate at various levels. Strong commercial acumen and a results-oriented approach with a demonstrable track record of achieving targets. Self-motivated and proactive with the ability to work independently and manage multiple priorities effectively. Strong organizational and time management skills. Ability to understand and articulate technical product information. Proficiency in CRM systems and Microsoft Office Suite. Willingness to travel across the UK as required to meet with customers/ partners. Benefits What We Offer: The opportunity to join a growing and ambitious company within a supportive and collaborative environment, this is a key role in driving the success of our channel business. Competitive salary and benefits package. Opportunities for professional development and growth within The Zenergi Group. The chance to work with a high-quality service offering and a company with a strong reputation for customer satisfaction. If you are a driven and experienced channel professional looking for an exciting opportunity to make a significant impact, we encourage you to apply. Please submit your CV and a covering letter outlining your relevant experience and why you are the ideal candidate for this role
Ivy Resource Group
Project Manager
Ivy Resource Group Kinver, West Midlands
A leading Midlands-based housebuilder is looking for an experienced Project Manager to take full ownership of site delivery from inception to completion. This is a senior role requiring strong leadership, commercial awareness, and full cradle-to-grave project oversight. You'll be at the forefront of delivering high-quality residential developments, driving performance across the 4 pillars: Health & Safety, Time, Quality, and Cost . Key Responsibilities: Programme & Production Oversight: Lead all phases of development delivery from enabling works to completion Manage site setup, signage, security, fencing, and waste control Ensure compliance with planning and pre-commencement conditions Coordinate site works and logistics, monitor supply chains, labour, and plant availability Reporting & Meetings: Produce weekly progress updates and monthly reports for directors Attend and chair design team meetings and Housing Association (HA) site meetings Quality Assurance & Customer Handover: Manage and coordinate QA inspections and sign-offs Prepare comprehensive handover packs and H&S files Deliver seamless customer satisfaction and oversee Clixifix after-sales care Handover sites to Management Companies (ManCos) Health & Safety: Organise and lead pre-start meetings with NHBC, consultants, and subcontractors Ensure Construction Phase Plans and subcontractor RAMS are reviewed and approved Maintain strict compliance with internal and external H&S regulations Commercial & Cost Management: Monitor subcontractor performance and manage contra-charges Handle vesting certificates, bond returns, and final account sign-off Liaise with Housing Associations on defect resolution and retention Sales Coordination: Oversee site presentation, maintenance, landscaping, and signage Coordinate sales launch, show home setup, and dialogue with marketing/sales teams Support the customer journey including bespoke finishes and extras What We're Looking For: Proven experience delivering residential developments as a Project Manager Strong technical and commercial understanding of the development cycle Ability to manage multiple stakeholders and deliver to deadlines Thorough knowledge of UK planning, building regulations, and H&S practices Excellent communication and leadership skills Target-driven, highly organised and solutions-oriented Benefits: Competitive salary of 82,000 Car allowance Annual bonus 23 days holiday plus bank holidays Comprehensive company benefits package Company car or car allowance option Long-term opportunity with a stable, well-established housebuilder This is an excellent opportunity to join a respected regional developer and make a significant impact on new and upcoming residential schemes. If you have the drive to deliver quality homes and lead teams to success, we want to hear from you. Apply today or get in touch with Ivy Resource Group for more information. How to apply: Submit your CV Call / Text / Whatsapp Robbie on (phone number removed) for a confidential conversation. Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. IND123
Jul 17, 2025
Full time
A leading Midlands-based housebuilder is looking for an experienced Project Manager to take full ownership of site delivery from inception to completion. This is a senior role requiring strong leadership, commercial awareness, and full cradle-to-grave project oversight. You'll be at the forefront of delivering high-quality residential developments, driving performance across the 4 pillars: Health & Safety, Time, Quality, and Cost . Key Responsibilities: Programme & Production Oversight: Lead all phases of development delivery from enabling works to completion Manage site setup, signage, security, fencing, and waste control Ensure compliance with planning and pre-commencement conditions Coordinate site works and logistics, monitor supply chains, labour, and plant availability Reporting & Meetings: Produce weekly progress updates and monthly reports for directors Attend and chair design team meetings and Housing Association (HA) site meetings Quality Assurance & Customer Handover: Manage and coordinate QA inspections and sign-offs Prepare comprehensive handover packs and H&S files Deliver seamless customer satisfaction and oversee Clixifix after-sales care Handover sites to Management Companies (ManCos) Health & Safety: Organise and lead pre-start meetings with NHBC, consultants, and subcontractors Ensure Construction Phase Plans and subcontractor RAMS are reviewed and approved Maintain strict compliance with internal and external H&S regulations Commercial & Cost Management: Monitor subcontractor performance and manage contra-charges Handle vesting certificates, bond returns, and final account sign-off Liaise with Housing Associations on defect resolution and retention Sales Coordination: Oversee site presentation, maintenance, landscaping, and signage Coordinate sales launch, show home setup, and dialogue with marketing/sales teams Support the customer journey including bespoke finishes and extras What We're Looking For: Proven experience delivering residential developments as a Project Manager Strong technical and commercial understanding of the development cycle Ability to manage multiple stakeholders and deliver to deadlines Thorough knowledge of UK planning, building regulations, and H&S practices Excellent communication and leadership skills Target-driven, highly organised and solutions-oriented Benefits: Competitive salary of 82,000 Car allowance Annual bonus 23 days holiday plus bank holidays Comprehensive company benefits package Company car or car allowance option Long-term opportunity with a stable, well-established housebuilder This is an excellent opportunity to join a respected regional developer and make a significant impact on new and upcoming residential schemes. If you have the drive to deliver quality homes and lead teams to success, we want to hear from you. Apply today or get in touch with Ivy Resource Group for more information. How to apply: Submit your CV Call / Text / Whatsapp Robbie on (phone number removed) for a confidential conversation. Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. IND123
Marketing Specialist London, UK (hybrid)
Rakuten Viber
Marketing, London, UK (hybrid), July 4 2025 Description Ready to make your mark at a global tech brand with a startup mindset? At Viber, we connect people around the world - and with Viber Pay, we're going even further. Our in-app payment feature lets users send and receive money instantly, with zero fees. It's growing fast, and we're looking for a Marketing Specialist to help scale it across key markets. You'll play a key role in CRM and growth marketing, managing campaigns end-to-end and driving user acquisition and engagement. You'll thrive here if you're data-driven, proactive, and always looking for the next opportunity to improve, test, and optimize. Responsibilities Own CRM campaigns from idea to execution to reporting Build and deliver engaging push, in-app and email journeys using Braze Analyze performance to uncover insights and shape the next campaign Take a test-and-learn approach - experimenting, iterating, and improving Support and lead wider marketing projects that drive growth and retention Collaborate with Product, Analytics and Business Development teams Keep projects organized and on track with excellent communication and planning Report directly to the Marketing Lead and work alongside a Marketing Manager Requirements 2+ years' experience in digital or CRM marketing (agency or in-house) Proven track record of managing and delivering multi-channel campaigns Comfortable using data to guide decisions and drive performance Hands-on experience with Braze or similar marketing automation tools Fluent English is essential. Greek language skills are a strong advantage, but not required Organized, driven, and proactive - you love improving things and getting stuff done Enjoy working at pace and juggling multiple projects in a startup-style environment A genuine interest in fintech, payments, or apps is a big plus At Rakuten Viber, we connect people-no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That's why we dedicate ourselves to providing added value to communication - from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
Jul 17, 2025
Full time
Marketing, London, UK (hybrid), July 4 2025 Description Ready to make your mark at a global tech brand with a startup mindset? At Viber, we connect people around the world - and with Viber Pay, we're going even further. Our in-app payment feature lets users send and receive money instantly, with zero fees. It's growing fast, and we're looking for a Marketing Specialist to help scale it across key markets. You'll play a key role in CRM and growth marketing, managing campaigns end-to-end and driving user acquisition and engagement. You'll thrive here if you're data-driven, proactive, and always looking for the next opportunity to improve, test, and optimize. Responsibilities Own CRM campaigns from idea to execution to reporting Build and deliver engaging push, in-app and email journeys using Braze Analyze performance to uncover insights and shape the next campaign Take a test-and-learn approach - experimenting, iterating, and improving Support and lead wider marketing projects that drive growth and retention Collaborate with Product, Analytics and Business Development teams Keep projects organized and on track with excellent communication and planning Report directly to the Marketing Lead and work alongside a Marketing Manager Requirements 2+ years' experience in digital or CRM marketing (agency or in-house) Proven track record of managing and delivering multi-channel campaigns Comfortable using data to guide decisions and drive performance Hands-on experience with Braze or similar marketing automation tools Fluent English is essential. Greek language skills are a strong advantage, but not required Organized, driven, and proactive - you love improving things and getting stuff done Enjoy working at pace and juggling multiple projects in a startup-style environment A genuine interest in fintech, payments, or apps is a big plus At Rakuten Viber, we connect people-no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That's why we dedicate ourselves to providing added value to communication - from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
Amazon
Manager, Sales Planning, Amazon Freight
Amazon
Job ID: Amazon EU SARL (UK Branch) We are hiring a Sales Planning Manager to lead the strategic engine behind our commercial organization across Europe. This role owns how we plan, measure, and optimize sales performance across customer segments. You'll drive key initiatives across sales planning, segmentation, performance management, and commercial strategy execution-while leading a high-impact team of experienced professionals. You'll be at the center of aligning teams, surfacing insights, and helping the business grow with clarity and focus. If you thrive in fast-paced, high-growth environments and enjoy turning data into direction-this is your role. Key job responsibilities Lead sales planning and forecasting - Own planning cycles including target setting, headcount modeling, territory allocation, and pipeline planning across segments. Drive commercial performance visibility - Design and lead reporting cadences and dashboards to provide insights and guide strategic decision-making. Shape customer segmentation and targeting - Use data to refine how we prioritize customers and markets across Enterprise, SMB, and Long Tail segments. Support retention and growth strategies - Analyze customer lifecycle performance and collaborate cross-functionally to drive improved retention and expansion. Lead and develop a high-performing team - Manage and coach a team of seasoned commercial planning professionals; foster ownership, growth, and collaboration. A day in the life You begin with a leadership sync to align on sales performance trends and priority actions across regions. You meet with a team member to review a commercial focus area analysis and offer strategic guidance. Midday, you collaborate with Finance on evolving the headcount and quota model for next quarter. You then join a GTM review with Product and Marketing to ensure our segment focus is aligned across functions. You close the day with your team, clearing roadblocks and reinforcing priorities. Every day, you bring structure and strategy that help the business scale with precision. BASIC QUALIFICATIONS 5+ years in Sales Planning, Commercial Strategy, or Business Operations roles. Experience managing a high-performing team in a strategic, cross-functional environment. Demonstrated success leading sales planning cycles and driving commercial focus. Strong analytical skills and comfort with tools like Excel, Looker, or Tableau. Excellent communicator with a track record of influencing senior leadership. PREFERRED QUALIFICATIONS Background in B2B tech, logistics, or freight-forwarding sectors. Experience with customer segmentation, market prioritization, and territory design. Understanding of customer retention, lifecycle value, and growth metrics. Experience in a pan-European or international commercial structure. Strategic mindset with the ability to balance big-picture thinking and operational detail. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Job ID: Amazon EU SARL (UK Branch) We are hiring a Sales Planning Manager to lead the strategic engine behind our commercial organization across Europe. This role owns how we plan, measure, and optimize sales performance across customer segments. You'll drive key initiatives across sales planning, segmentation, performance management, and commercial strategy execution-while leading a high-impact team of experienced professionals. You'll be at the center of aligning teams, surfacing insights, and helping the business grow with clarity and focus. If you thrive in fast-paced, high-growth environments and enjoy turning data into direction-this is your role. Key job responsibilities Lead sales planning and forecasting - Own planning cycles including target setting, headcount modeling, territory allocation, and pipeline planning across segments. Drive commercial performance visibility - Design and lead reporting cadences and dashboards to provide insights and guide strategic decision-making. Shape customer segmentation and targeting - Use data to refine how we prioritize customers and markets across Enterprise, SMB, and Long Tail segments. Support retention and growth strategies - Analyze customer lifecycle performance and collaborate cross-functionally to drive improved retention and expansion. Lead and develop a high-performing team - Manage and coach a team of seasoned commercial planning professionals; foster ownership, growth, and collaboration. A day in the life You begin with a leadership sync to align on sales performance trends and priority actions across regions. You meet with a team member to review a commercial focus area analysis and offer strategic guidance. Midday, you collaborate with Finance on evolving the headcount and quota model for next quarter. You then join a GTM review with Product and Marketing to ensure our segment focus is aligned across functions. You close the day with your team, clearing roadblocks and reinforcing priorities. Every day, you bring structure and strategy that help the business scale with precision. BASIC QUALIFICATIONS 5+ years in Sales Planning, Commercial Strategy, or Business Operations roles. Experience managing a high-performing team in a strategic, cross-functional environment. Demonstrated success leading sales planning cycles and driving commercial focus. Strong analytical skills and comfort with tools like Excel, Looker, or Tableau. Excellent communicator with a track record of influencing senior leadership. PREFERRED QUALIFICATIONS Background in B2B tech, logistics, or freight-forwarding sectors. Experience with customer segmentation, market prioritization, and territory design. Understanding of customer retention, lifecycle value, and growth metrics. Experience in a pan-European or international commercial structure. Strategic mindset with the ability to balance big-picture thinking and operational detail. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon
Strategic Account Manager, Transparency
Amazon
Job ID: Amazon Japan G.K. - A43 Transparency represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers. Key job responsibilities Transparency is looking for an experienced Strategic Account Manager to drive executive conversations with enterprise Consumables brands that result in protecting their products using our service. You will have an opportunity to shape how we execute our vision through collaboration with industry partners, as well as internal and external stakeholders. You'll communicate to clients how our service works, partner closely with their sales and operations team to successfully implement Transparency on their products, and manage account growth and retention over the customer life-cycle. Since this is a relatively new space for Amazon, and an emerging industry, you'll be dealing with some ambiguity and convincing brands to become early adopters of our services. This is a unique opportunity to work in a start-up environment for Amazon, leverage industry learnings to contribute to product strategy, and experience growth in your role as our team evolves. The role requires native level Japanese and business level English. BASIC QUALIFICATIONS - 3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers - Native level Japanese - Business level English PREFERRED QUALIFICATIONS - Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 17, 2025
Full time
Job ID: Amazon Japan G.K. - A43 Transparency represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers. Key job responsibilities Transparency is looking for an experienced Strategic Account Manager to drive executive conversations with enterprise Consumables brands that result in protecting their products using our service. You will have an opportunity to shape how we execute our vision through collaboration with industry partners, as well as internal and external stakeholders. You'll communicate to clients how our service works, partner closely with their sales and operations team to successfully implement Transparency on their products, and manage account growth and retention over the customer life-cycle. Since this is a relatively new space for Amazon, and an emerging industry, you'll be dealing with some ambiguity and convincing brands to become early adopters of our services. This is a unique opportunity to work in a start-up environment for Amazon, leverage industry learnings to contribute to product strategy, and experience growth in your role as our team evolves. The role requires native level Japanese and business level English. BASIC QUALIFICATIONS - 3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers - Native level Japanese - Business level English PREFERRED QUALIFICATIONS - Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior Account Executive
Anima
About Anima Hey! Shun here, I'm the CEO and co-founder of Anima. Our mission is to deliver precision medicine to everyone in the world in under 24 hours. My entire life, I've been pulling on a thread that's affected all of us in some way. Millions die every year because their medical problems aren't treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor in the NHS and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn't get the right care plan. Seeing the problem space at all abstraction levels, including as a doctor and at the HM Treasury, convinced me that the only way to fix healthcare was to build a 'Care Enablement' platform that can automate and abstract away work at the clinic, and effectively 10x'ing the capacity of doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you'll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. Do you want to save lives with every clinic that you onboard? Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK or Ireland. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK a year ago, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. In addition to distribution, our account executives play a pivotal role in product direction, and in deciding what we build next. At Anima, you'll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Have amazing stakeholder conversations with users who fanatically love the product, and steer our product direction Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people's faces when we show them our demo, something that is truly a 10x generational leap. Here's what some of our users have been saying: "I sent a plan to the patient and it's incredible, within a few minutes they're coming back to me saying that they can make the appointment!" "I would call that next generation, I think you have that badge" "Sometimes you need to stop driving a Fiesta and buy a Mercedes" Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we've built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called 'proxy requests', which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account managers, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we've been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Does this sound like you? Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. We're particularly interested if you have at least 5+ years of B2B/enterprise SaaS experience, closing deals of $100k+ ACV. We make exceptions for exceptionally high growth delta candidates. You'll need to demonstrate most of the above through past projects and/or our assessment process. For this role, you will need to be based in the UK. Our current users & what to expect from the role We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We'll also be identifying international partners to power Anima's next stage of growth. We're looking to add strategic enterprise account executives who understand the urgency and importance of what we're doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%.Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Lead user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Account management: you will be the central point contact at Anima for several GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Join the team at events & conferences, speaking to potential users, leading demos and converting leads. Use domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Next 6 months - some examples of what to expect: Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Use domain expertise to source and filter user feedback, and work with the engineering team to identify features that result in a high retention delta. Make this a data-driven approach powered by analytics. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. Hire/scale the team, while implementing the right processes at the right times to maximise discounted team productivity, and minimise discounted dev time of the features that will lead to maximum conversion. 6+ months - some examples of what to expect: Potential to transition to a more managerial/executive role. Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.
Jul 17, 2025
Full time
About Anima Hey! Shun here, I'm the CEO and co-founder of Anima. Our mission is to deliver precision medicine to everyone in the world in under 24 hours. My entire life, I've been pulling on a thread that's affected all of us in some way. Millions die every year because their medical problems aren't treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor in the NHS and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn't get the right care plan. Seeing the problem space at all abstraction levels, including as a doctor and at the HM Treasury, convinced me that the only way to fix healthcare was to build a 'Care Enablement' platform that can automate and abstract away work at the clinic, and effectively 10x'ing the capacity of doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you'll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. Do you want to save lives with every clinic that you onboard? Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK or Ireland. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK a year ago, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. In addition to distribution, our account executives play a pivotal role in product direction, and in deciding what we build next. At Anima, you'll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Have amazing stakeholder conversations with users who fanatically love the product, and steer our product direction Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people's faces when we show them our demo, something that is truly a 10x generational leap. Here's what some of our users have been saying: "I sent a plan to the patient and it's incredible, within a few minutes they're coming back to me saying that they can make the appointment!" "I would call that next generation, I think you have that badge" "Sometimes you need to stop driving a Fiesta and buy a Mercedes" Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we've built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called 'proxy requests', which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account managers, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we've been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Does this sound like you? Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. We're particularly interested if you have at least 5+ years of B2B/enterprise SaaS experience, closing deals of $100k+ ACV. We make exceptions for exceptionally high growth delta candidates. You'll need to demonstrate most of the above through past projects and/or our assessment process. For this role, you will need to be based in the UK. Our current users & what to expect from the role We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We'll also be identifying international partners to power Anima's next stage of growth. We're looking to add strategic enterprise account executives who understand the urgency and importance of what we're doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%.Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Lead user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Account management: you will be the central point contact at Anima for several GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Join the team at events & conferences, speaking to potential users, leading demos and converting leads. Use domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Next 6 months - some examples of what to expect: Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Use domain expertise to source and filter user feedback, and work with the engineering team to identify features that result in a high retention delta. Make this a data-driven approach powered by analytics. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. Hire/scale the team, while implementing the right processes at the right times to maximise discounted team productivity, and minimise discounted dev time of the features that will lead to maximum conversion. 6+ months - some examples of what to expect: Potential to transition to a more managerial/executive role. Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.
Senior Product Manager
SPT Labtech Ltd Melbourn, Hertfordshire
We are seeking an experienced and driven Senior Product Manager to lead the commercial success, development, and strategic direction of our liquid handling product portfolio. Based in Melbourn near Cambridge, you will work at the intersection of innovation and human health, supporting global life science research. Your role will combine a strong market-focused mindset with a deep understanding of customer needs, and requires the ability to work cross-functionally with engineering, sales, marketing, service, and development teams. As the virtual "CEO" of your product line demonstrating overall accountability for all aspects of the performance and vitality of the portfolio, encompassing the broader franchise including service & consumables. About us: Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab. Want to be part of a team that's truly making a difference? Your Key Responsibilities: Product Strategy & Vision Establish and communicate the product vision, strategy, and roadmap in alignment with company goals. Define addressable market for product portfolio, and identify most attractive target segments (size, growth, profitability) to position their products towards Evaluate market trends, customer pain points, and competitor activity to identify new opportunities. Develop compelling value propositions and position the product effectively within target segments. Maintain expert knowledge in life science automation and liquid handling. Commercial Performance Lead global commercial strategy and product performance, supporting regional sales teams and distributors. Develop training and content to enable effective product promotion. Analyse product KPIs, customer feedback, and market dynamics to drive continuous improvement. Provide regular updates to senior leadership on sales performance, pipeline, and market trends. Cross-Functional Collaboration You'll act as the central hub between R&D, sales, marketing, service and operations. Serve as the primary point of contact between stakeholders and technical teams, translating business needs into actionable product requirements. Collaborate with quality and operational teams to ensure product is produced on time and to the right quality Product Development & Lifecycle You'll write and prioritise product specifications and requirements for new features and improvements. Collaborate closely with program management team to ensure new products are developed in line with committed timelines. Manage market research, beta testing and other customer evaluation processes to ensure new product introductions meet customer needs. Manage product launch activities and ensure readiness across all departments. Support customer adoption and retention through communication, education, and customer support. Your Skills and Experience: 5+ years of experience in product management in life sciences automation or drug discovery instrumentation. Proven success in launching and managing complex technical products and capital equipment. Bachelor's degree or higher in Life Sciences, Engineering, or a related field. Strong business acumen with the ability to interpret data and trends into actionable strategy. Excellent communication and presentation skills; comfortable engaging from lab bench to boardroom. Commercial negotiation experience, particularly with large capital projects. Proficiency with product management tools (e.g., JIRA, Asana) is advantageous. Ability and willingness to travel globally (up to 25%) Our commitment to you: You'll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.
Jul 17, 2025
Full time
We are seeking an experienced and driven Senior Product Manager to lead the commercial success, development, and strategic direction of our liquid handling product portfolio. Based in Melbourn near Cambridge, you will work at the intersection of innovation and human health, supporting global life science research. Your role will combine a strong market-focused mindset with a deep understanding of customer needs, and requires the ability to work cross-functionally with engineering, sales, marketing, service, and development teams. As the virtual "CEO" of your product line demonstrating overall accountability for all aspects of the performance and vitality of the portfolio, encompassing the broader franchise including service & consumables. About us: Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab. Want to be part of a team that's truly making a difference? Your Key Responsibilities: Product Strategy & Vision Establish and communicate the product vision, strategy, and roadmap in alignment with company goals. Define addressable market for product portfolio, and identify most attractive target segments (size, growth, profitability) to position their products towards Evaluate market trends, customer pain points, and competitor activity to identify new opportunities. Develop compelling value propositions and position the product effectively within target segments. Maintain expert knowledge in life science automation and liquid handling. Commercial Performance Lead global commercial strategy and product performance, supporting regional sales teams and distributors. Develop training and content to enable effective product promotion. Analyse product KPIs, customer feedback, and market dynamics to drive continuous improvement. Provide regular updates to senior leadership on sales performance, pipeline, and market trends. Cross-Functional Collaboration You'll act as the central hub between R&D, sales, marketing, service and operations. Serve as the primary point of contact between stakeholders and technical teams, translating business needs into actionable product requirements. Collaborate with quality and operational teams to ensure product is produced on time and to the right quality Product Development & Lifecycle You'll write and prioritise product specifications and requirements for new features and improvements. Collaborate closely with program management team to ensure new products are developed in line with committed timelines. Manage market research, beta testing and other customer evaluation processes to ensure new product introductions meet customer needs. Manage product launch activities and ensure readiness across all departments. Support customer adoption and retention through communication, education, and customer support. Your Skills and Experience: 5+ years of experience in product management in life sciences automation or drug discovery instrumentation. Proven success in launching and managing complex technical products and capital equipment. Bachelor's degree or higher in Life Sciences, Engineering, or a related field. Strong business acumen with the ability to interpret data and trends into actionable strategy. Excellent communication and presentation skills; comfortable engaging from lab bench to boardroom. Commercial negotiation experience, particularly with large capital projects. Proficiency with product management tools (e.g., JIRA, Asana) is advantageous. Ability and willingness to travel globally (up to 25%) Our commitment to you: You'll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.
Projects Director
Onnec
Earnings: Competitive Package ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. Reporting to the Operations Director, the Projects Director will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects. With an established management team reporting to them, the Projects Director will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects. The Projects Director will work closely with the Operations Director to recruit new talent alongside the development and retention strategy for current employees. The Projects Director will have proven experience of overseeing multiple project implementations as well as managing development and delivery. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills and possess excellent influencing and communication skills. What you'll be doing as our Projects Director: Manages the strategic aspects of large projects and mitigates any risk. Oversees Operations, Project and Site Managers working on client projects within business unit. Ensures engagement reviews and quality assurance procedures take place Develops, implements, and maintains sound business operations. Develops and implements strategic objectives for business unit that are aligned with the departments' strategic initiatives. Reports profit and loss figures. Ensures business unit meets or exceeds budgeted financial objectives, including revenue and margin. Develops and meets revenue and other financial goals for business unit. Manages the negotiation of contract pricing when necessary. Grows long-term relationships with clients Effectively communicates relevant business unit information to superiors. Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual. Evaluates and redesigns business unit offerings. Understands the implications of different technical choices and is able to guide clients to the best solution for their situation. What we're looking for in our Projects Director: Extensive experience in project environment at a senior management level. Excellent knowledge of industry project delivery processes. Excellent knowledge of project contracts scope and deliverables. Excellent knowledge PRINCE2 standards Ability to work under pressure Good knowledge if industry processes, tools, systems and partners. Ownership of problems and sound judgement Excellent people management and leadership skills Ability to develop and implement a business unit operational strategy which is fully aligned with Corporate Strategy Use of Microsoft products, Word and Excel, PowerPoint and project Commercial acumen Ability to organise multi skilled teams in projects that have: Involvement of several companies and/or organisational units Involvement of several disciplines e.g. technical, business, financial If you feel you have the required skills and experience, click apply now to be considered as our Projects Director - we'd love to hear from you!
Jul 17, 2025
Full time
Earnings: Competitive Package ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. Reporting to the Operations Director, the Projects Director will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects. With an established management team reporting to them, the Projects Director will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects. The Projects Director will work closely with the Operations Director to recruit new talent alongside the development and retention strategy for current employees. The Projects Director will have proven experience of overseeing multiple project implementations as well as managing development and delivery. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills and possess excellent influencing and communication skills. What you'll be doing as our Projects Director: Manages the strategic aspects of large projects and mitigates any risk. Oversees Operations, Project and Site Managers working on client projects within business unit. Ensures engagement reviews and quality assurance procedures take place Develops, implements, and maintains sound business operations. Develops and implements strategic objectives for business unit that are aligned with the departments' strategic initiatives. Reports profit and loss figures. Ensures business unit meets or exceeds budgeted financial objectives, including revenue and margin. Develops and meets revenue and other financial goals for business unit. Manages the negotiation of contract pricing when necessary. Grows long-term relationships with clients Effectively communicates relevant business unit information to superiors. Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual. Evaluates and redesigns business unit offerings. Understands the implications of different technical choices and is able to guide clients to the best solution for their situation. What we're looking for in our Projects Director: Extensive experience in project environment at a senior management level. Excellent knowledge of industry project delivery processes. Excellent knowledge of project contracts scope and deliverables. Excellent knowledge PRINCE2 standards Ability to work under pressure Good knowledge if industry processes, tools, systems and partners. Ownership of problems and sound judgement Excellent people management and leadership skills Ability to develop and implement a business unit operational strategy which is fully aligned with Corporate Strategy Use of Microsoft products, Word and Excel, PowerPoint and project Commercial acumen Ability to organise multi skilled teams in projects that have: Involvement of several companies and/or organisational units Involvement of several disciplines e.g. technical, business, financial If you feel you have the required skills and experience, click apply now to be considered as our Projects Director - we'd love to hear from you!
Strategic Account Director London, England, United Kingdom - Hybrid
Cision Global
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Are you a driven, results-focused account manager with a passion for client relationships and strategic growth? We're looking for a Strategic Account Directorto join our high-performing team and take ownership of a portfolio of some of Cision's most valuable insight clients. About the role: In this role, you'll be responsible for managing a defined territory and driving revenue across Cision's full suite of PR and insight products. You'll focus on revenue retention and upsell opportunities within your portfolio, helping to shape and execute strategic plans that deliver exceptional value for clients - and strong commercial performance for Cision. What you'll do: Manage a portfolio of key strategic accounts, driving revenue across Media Analysis, Media Monitoring, Media Database, Social Media, and Insight services. Meet or exceed monthly and annual revenue targets, including retention and upsell goals. Create and execute tailored sales and account plans for your territory. Proactively identify risks to revenue and implement plans to mitigate shortfalls. Build strong, strategic relationships with clients, acting as their trusted advisor. Collaborate closely with internal teams (Client Services, Operations, Marketing, Product, etc.) to deliver outstanding client experiences. Contribute to the wider UK account management team with fresh ideas, motivation, and initiative. Maintain up-to-date CRM records for clear pipeline visibility and forecasting. Stay informed about market trends, client needs, and the competitive landscape. What you'll bring: Proven track record of exceeding sales and account management targets. Strong ability to influence and communicate effectively at all levels. Strategic mindset with the ability to spot and capitalise on revenue opportunities. Customer-focused with excellent negotiation and relationship-building skills. Collaborative and solutions-oriented approach. You'll work closely with: Customer Service Operations Marketing & Events Finance Insight Team Legal Working Hours Monday to Friday, 9:00 AM - 5:30 PM (excluding one-hour unpaid lunch break). As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Jul 17, 2025
Full time
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Are you a driven, results-focused account manager with a passion for client relationships and strategic growth? We're looking for a Strategic Account Directorto join our high-performing team and take ownership of a portfolio of some of Cision's most valuable insight clients. About the role: In this role, you'll be responsible for managing a defined territory and driving revenue across Cision's full suite of PR and insight products. You'll focus on revenue retention and upsell opportunities within your portfolio, helping to shape and execute strategic plans that deliver exceptional value for clients - and strong commercial performance for Cision. What you'll do: Manage a portfolio of key strategic accounts, driving revenue across Media Analysis, Media Monitoring, Media Database, Social Media, and Insight services. Meet or exceed monthly and annual revenue targets, including retention and upsell goals. Create and execute tailored sales and account plans for your territory. Proactively identify risks to revenue and implement plans to mitigate shortfalls. Build strong, strategic relationships with clients, acting as their trusted advisor. Collaborate closely with internal teams (Client Services, Operations, Marketing, Product, etc.) to deliver outstanding client experiences. Contribute to the wider UK account management team with fresh ideas, motivation, and initiative. Maintain up-to-date CRM records for clear pipeline visibility and forecasting. Stay informed about market trends, client needs, and the competitive landscape. What you'll bring: Proven track record of exceeding sales and account management targets. Strong ability to influence and communicate effectively at all levels. Strategic mindset with the ability to spot and capitalise on revenue opportunities. Customer-focused with excellent negotiation and relationship-building skills. Collaborative and solutions-oriented approach. You'll work closely with: Customer Service Operations Marketing & Events Finance Insight Team Legal Working Hours Monday to Friday, 9:00 AM - 5:30 PM (excluding one-hour unpaid lunch break). As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Channel Sales Account Manager
Adobe Systems GmbH Reading, Berkshire
JOB LEVEL P40 EMPLOYEE ROLE Individual Contributor The opportunity: From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We have a phenomenal opportunity for a Senior Channel Account Manager to join our Digital Media business (DMe). Our channel business represents 70% of our EMEA DMe revenue which is HUGE. That means that this role directly contributes significantly to one of the most strategically meaningful and high-growth areas within Adobe. What you'll do: As a Senior Channel Account Manager you will have overall responsibility for driving new business sales revenue and retention rates across a set of designated Partner Accounts in EMEA You will be responsible for overall performance for your allocated partners, building and maintaining strong business relationships and setting clear expectations with executives across the partner businesses You'll grow your partner revenue through new business, upsells and new sales motions that enable our customers to unlock further value in the products they use Build and lead individual/family Quarterly Business Plans, with designated partners, to ensure they have strategies and tactics for profitable sales growth. Review, analyse and understand current and past trends in key partner performance, including all areas of sales, to highlight trends and analyse causes of unexpected variance for course correction. Frequently evaluate partners against the local partner eco-system, to ensure partner performance is on or above encouraged levels, and the Adobe partner landscape is accurately balanced. Communicate proactively with partners and share information in conjunction with sales operations, marketing and other key internal stakeholders. What you'll need to succeed: You'll need to be an expert Senior Channel Account Manager, having worked with a multi-national technology business with a demonstrable record of delivering against sales targets whilst crafting unforgettable customer experiences You will be comfortable working at pace and adapting to changing business needs and priorities Systems capable attitude; an agile learner and thinker able to navigate multiple platforms in a fast-paced and changeable environment A growth mindset is imperative. We want people who see possibilities and opportunities where others see limitations. Innovation comes from everyone. An ambitious storyteller, able to translate business jargon into easy to digest value propositions designed to solve real business challenges. As such you will be an accomplished presenter, able to deliver to c-suite members and large audiences with ease You will be a problem-solver, able to step back and think about the bigger picture to resolve broader business challenges You will work with autonomy, safe in the knowledge that you have the support and guidance from your management chain As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe! Put your best foot forward: 1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in. 3. Check out these tips to help you prep for interviews. 4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll . Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call .
Jul 17, 2025
Full time
JOB LEVEL P40 EMPLOYEE ROLE Individual Contributor The opportunity: From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We have a phenomenal opportunity for a Senior Channel Account Manager to join our Digital Media business (DMe). Our channel business represents 70% of our EMEA DMe revenue which is HUGE. That means that this role directly contributes significantly to one of the most strategically meaningful and high-growth areas within Adobe. What you'll do: As a Senior Channel Account Manager you will have overall responsibility for driving new business sales revenue and retention rates across a set of designated Partner Accounts in EMEA You will be responsible for overall performance for your allocated partners, building and maintaining strong business relationships and setting clear expectations with executives across the partner businesses You'll grow your partner revenue through new business, upsells and new sales motions that enable our customers to unlock further value in the products they use Build and lead individual/family Quarterly Business Plans, with designated partners, to ensure they have strategies and tactics for profitable sales growth. Review, analyse and understand current and past trends in key partner performance, including all areas of sales, to highlight trends and analyse causes of unexpected variance for course correction. Frequently evaluate partners against the local partner eco-system, to ensure partner performance is on or above encouraged levels, and the Adobe partner landscape is accurately balanced. Communicate proactively with partners and share information in conjunction with sales operations, marketing and other key internal stakeholders. What you'll need to succeed: You'll need to be an expert Senior Channel Account Manager, having worked with a multi-national technology business with a demonstrable record of delivering against sales targets whilst crafting unforgettable customer experiences You will be comfortable working at pace and adapting to changing business needs and priorities Systems capable attitude; an agile learner and thinker able to navigate multiple platforms in a fast-paced and changeable environment A growth mindset is imperative. We want people who see possibilities and opportunities where others see limitations. Innovation comes from everyone. An ambitious storyteller, able to translate business jargon into easy to digest value propositions designed to solve real business challenges. As such you will be an accomplished presenter, able to deliver to c-suite members and large audiences with ease You will be a problem-solver, able to step back and think about the bigger picture to resolve broader business challenges You will work with autonomy, safe in the knowledge that you have the support and guidance from your management chain As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe! Put your best foot forward: 1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in. 3. Check out these tips to help you prep for interviews. 4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll . Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call .

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