Why are we recruiting? In a world where cyber challenges and opportunities are constantly evolving, we are committed to staying ahead of the curve. With new investment aimed at enhancing the NAO's security maturity our Information Security team is expanding. This is your chance to join a dynamic organisation with clear strategic objectives and help advance our data use and embrace new technologies securely. We're not just growing-we're evolving. As part of a forward-thinking organisation with a strong mandate to harness data and embrace cutting-edge technologies, our InfoSec team is central to enabling and securing the NAO's digital future. We're on the lookout for passionate, curious, and collaborative security professionals across a wide range of specialisms. Whether your expertise lies in governance, engineering, threat detection, or cloud security, you'll find real scope to make an impact-both within InfoSec and across the wider organisation. Be part of a diverse and expanding team that thrives on challenge and innovation. Work in a complex, data-rich environment where your insights will shape national-level outcomes. Help embed security into every layer of our digital transformation-from strategy to code. This is more than a job. It's a chance to help define the future of security at the NAO and be part of a high performing, and fun team. Context and main purpose of the job: Why are we recruiting for this role? Integral to the NAO's Information Security strategy is an enhanced Security Operations function dedicated to delivering and developing its essential protect, detect, and respond capabilities. The SecOps Manager will run the function, developing our critical security operations systems, tools, and processes to maintain and improve, the NAO's security posture and risk profile in support of our ambition of being an exemplar organisation. Who are the team? The role sits within an inclusive, diverse, respectful, and agile team of information security professionals responsible for enabling the business to better understand, identify and manage the threats and risks that could impact the NAO's ability to deliver on its vision and strategy. What are the main responsibilities of this role? The SecOps Manager will lead on the response to security alerts, incidents and events logged by colleagues, monitoring tools and security partners, progressing actions. The successful candidate will have an excellent knowledge of how a security operations centre functions and an understanding of how to develop and enhance these capabilities. They will be able to communicate effectively with all levels of users, demonstrate competence, instil confidence, and deliver a high level of internal customer service. They will mentor and coach team members, helping them to develop their skills and advance their careers. They will also educate and advise colleagues on information security best practice. They will be required to use their experience, initiative, research, and problem-solving skills to resolve issues and create written documentation. The role requires a thorough understanding of the Microsoft's Azure and Defender tools at an expert level, as well as the ability to adapt to new technologies, learn new procedures, determine the source of problems, and advise on both tactical and strategic solutions. Responsibilities The Security Operations Manager will be responsible for the following. Leadership Management of Information Security's Sec Ops functions in their delivery of robust best practise controls within an exemplar organisation. Ability to explain complex matters to a non-technical audience in a clear concise and engaging way. Collaborate with and build relationships with key stakeholder groups, such as Information Security and Digital Services to establish a strong understanding of the organisation and its needs. Ability to see the bigger picture and bring new ideas and challenge the status quo. Leadership by example, demonstrating a positive can-do attitude that supports the team both professionally and the team culture. SecOps Management The delivery and day-to-day leadership of key technical security controls, and tools, across the organisation to ensure that security posture is effectively managed in line with enterprise risk appetite. Maintaining vigilant security monitoring of the technology estate and the execution of agreed protocols and processes n a consistent and timely manner when security issues arise. Ensure material investigations are conducted into information security events, alerts, and incidents. Provide subject matter expertise in response to security incidents. Support the development and optimisation of Microsoft Sentinel, Purview and Defender within the SecOps function. Support the SIEM, SOAR, and Zero Trust programmes. Support the SIEM's development ensuring broader insight across the technology estate. Drive the development of outcome-based metrics. Reporting on SecOps status through periodic reporting, updates, and meetings. Responsible for penetration testing, and ensure tests are carried out in line with the organisation's risk appetite, project requirements and to meet regulatory and external certification priorities. Oversee the 24/7 rota respond capability. Risk Management Proactively identify, evaluate, and assess threats and risks that may impact the NAO's ability to deliver on its vision and strategy. Contribute to the maintenance of the Information Security Risk Register. Support the delivery of appropriate and proportionate risk treatments in line with the NAO's risk appetite. ISMS Support the Information Security team to assure compliance with Information Security Policies, Standards and Controls. Support the ongoing retention of the NAO's information security certifications. Produce clear, concise reporting on the security of technology systems. Promote and advocate InfoSec as an SME throughout the NAO. Horizon Scanning Horizon/capability forecasting and budget management experience. Leverage threat intelligence feeds to maintain awareness of global security threats, vulnerabilities and collaborate with Digital Services teams to mitigate risk and maintain/improve the organisational security posture. Maintain awareness of technology landscape and provide guidance on opportunities to improve in the context of the business. Continuous Improvement Continuously monitoring the effectiveness of security measures and make necessary adjustments. This includes reviewing security incidents and implementing lessons learned to improve future responses. Maintain currency in security industry best practice to drive continuous improvement within the organisation. Deliver continuous development of the security policies, processes, standards, runbooks, and tools. Identify opportunities and initiatives to continuously improve the NAO's security and in particular the SecOps function in the context of the NAO's strategy and risk appetite. Key skills/competencies required: Demonstrated experience leading a team focused on Cyber Security or Security Operations. Practical experience developing and enhancing Microsoft security services such as Azure, Sentinel, and/or Defender. Experience in proactive cyber risk management. Applied knowledge in two or more of the following security domains, with the ability to learn others: Identity & Access Management Network Security Messaging Security Endpoint Security Application Security Vulnerability Management Digital Forensics Hands-on experience with two or more of the following toolsets: Security Incident & Event Management (SIEM) platforms, such as Azure Sentinel Vulnerability Management Tools Data Loss Prevention (DLP), such as Purview Microsoft Defender Currently pursuing or holding a relevant professional certification (e.g., CISSP, CISM, CISA, CEH, SANS GIAC). Demonstrated motivation for learning new skills. Analytical skills to identify threats, risks, vulnerabilities, and conduct root cause analysis. Ability to investigate and resolve complex problems. Effective written and verbal communication skills. Stakeholder engagement ability. SC Security Clearance, or able to quickly achieve SC clearance.
Aug 01, 2025
Full time
Why are we recruiting? In a world where cyber challenges and opportunities are constantly evolving, we are committed to staying ahead of the curve. With new investment aimed at enhancing the NAO's security maturity our Information Security team is expanding. This is your chance to join a dynamic organisation with clear strategic objectives and help advance our data use and embrace new technologies securely. We're not just growing-we're evolving. As part of a forward-thinking organisation with a strong mandate to harness data and embrace cutting-edge technologies, our InfoSec team is central to enabling and securing the NAO's digital future. We're on the lookout for passionate, curious, and collaborative security professionals across a wide range of specialisms. Whether your expertise lies in governance, engineering, threat detection, or cloud security, you'll find real scope to make an impact-both within InfoSec and across the wider organisation. Be part of a diverse and expanding team that thrives on challenge and innovation. Work in a complex, data-rich environment where your insights will shape national-level outcomes. Help embed security into every layer of our digital transformation-from strategy to code. This is more than a job. It's a chance to help define the future of security at the NAO and be part of a high performing, and fun team. Context and main purpose of the job: Why are we recruiting for this role? Integral to the NAO's Information Security strategy is an enhanced Security Operations function dedicated to delivering and developing its essential protect, detect, and respond capabilities. The SecOps Manager will run the function, developing our critical security operations systems, tools, and processes to maintain and improve, the NAO's security posture and risk profile in support of our ambition of being an exemplar organisation. Who are the team? The role sits within an inclusive, diverse, respectful, and agile team of information security professionals responsible for enabling the business to better understand, identify and manage the threats and risks that could impact the NAO's ability to deliver on its vision and strategy. What are the main responsibilities of this role? The SecOps Manager will lead on the response to security alerts, incidents and events logged by colleagues, monitoring tools and security partners, progressing actions. The successful candidate will have an excellent knowledge of how a security operations centre functions and an understanding of how to develop and enhance these capabilities. They will be able to communicate effectively with all levels of users, demonstrate competence, instil confidence, and deliver a high level of internal customer service. They will mentor and coach team members, helping them to develop their skills and advance their careers. They will also educate and advise colleagues on information security best practice. They will be required to use their experience, initiative, research, and problem-solving skills to resolve issues and create written documentation. The role requires a thorough understanding of the Microsoft's Azure and Defender tools at an expert level, as well as the ability to adapt to new technologies, learn new procedures, determine the source of problems, and advise on both tactical and strategic solutions. Responsibilities The Security Operations Manager will be responsible for the following. Leadership Management of Information Security's Sec Ops functions in their delivery of robust best practise controls within an exemplar organisation. Ability to explain complex matters to a non-technical audience in a clear concise and engaging way. Collaborate with and build relationships with key stakeholder groups, such as Information Security and Digital Services to establish a strong understanding of the organisation and its needs. Ability to see the bigger picture and bring new ideas and challenge the status quo. Leadership by example, demonstrating a positive can-do attitude that supports the team both professionally and the team culture. SecOps Management The delivery and day-to-day leadership of key technical security controls, and tools, across the organisation to ensure that security posture is effectively managed in line with enterprise risk appetite. Maintaining vigilant security monitoring of the technology estate and the execution of agreed protocols and processes n a consistent and timely manner when security issues arise. Ensure material investigations are conducted into information security events, alerts, and incidents. Provide subject matter expertise in response to security incidents. Support the development and optimisation of Microsoft Sentinel, Purview and Defender within the SecOps function. Support the SIEM, SOAR, and Zero Trust programmes. Support the SIEM's development ensuring broader insight across the technology estate. Drive the development of outcome-based metrics. Reporting on SecOps status through periodic reporting, updates, and meetings. Responsible for penetration testing, and ensure tests are carried out in line with the organisation's risk appetite, project requirements and to meet regulatory and external certification priorities. Oversee the 24/7 rota respond capability. Risk Management Proactively identify, evaluate, and assess threats and risks that may impact the NAO's ability to deliver on its vision and strategy. Contribute to the maintenance of the Information Security Risk Register. Support the delivery of appropriate and proportionate risk treatments in line with the NAO's risk appetite. ISMS Support the Information Security team to assure compliance with Information Security Policies, Standards and Controls. Support the ongoing retention of the NAO's information security certifications. Produce clear, concise reporting on the security of technology systems. Promote and advocate InfoSec as an SME throughout the NAO. Horizon Scanning Horizon/capability forecasting and budget management experience. Leverage threat intelligence feeds to maintain awareness of global security threats, vulnerabilities and collaborate with Digital Services teams to mitigate risk and maintain/improve the organisational security posture. Maintain awareness of technology landscape and provide guidance on opportunities to improve in the context of the business. Continuous Improvement Continuously monitoring the effectiveness of security measures and make necessary adjustments. This includes reviewing security incidents and implementing lessons learned to improve future responses. Maintain currency in security industry best practice to drive continuous improvement within the organisation. Deliver continuous development of the security policies, processes, standards, runbooks, and tools. Identify opportunities and initiatives to continuously improve the NAO's security and in particular the SecOps function in the context of the NAO's strategy and risk appetite. Key skills/competencies required: Demonstrated experience leading a team focused on Cyber Security or Security Operations. Practical experience developing and enhancing Microsoft security services such as Azure, Sentinel, and/or Defender. Experience in proactive cyber risk management. Applied knowledge in two or more of the following security domains, with the ability to learn others: Identity & Access Management Network Security Messaging Security Endpoint Security Application Security Vulnerability Management Digital Forensics Hands-on experience with two or more of the following toolsets: Security Incident & Event Management (SIEM) platforms, such as Azure Sentinel Vulnerability Management Tools Data Loss Prevention (DLP), such as Purview Microsoft Defender Currently pursuing or holding a relevant professional certification (e.g., CISSP, CISM, CISA, CEH, SANS GIAC). Demonstrated motivation for learning new skills. Analytical skills to identify threats, risks, vulnerabilities, and conduct root cause analysis. Ability to investigate and resolve complex problems. Effective written and verbal communication skills. Stakeholder engagement ability. SC Security Clearance, or able to quickly achieve SC clearance.
Senior Materials Scientist page is loaded Senior Materials Scientist Apply locations New Kensington time type Full time posted on Posted 2 Days Ago job requisition id 559338 Job Title Senior Materials Scientist Job Description The Senior Materials Scientist will utilize materials and compliance expertise in working with Research & Development (R&D) teams to help ensure product safety and design the best Sleep & Respiratory Care (S&RC) products for our customers. Your role: Lead efforts in assessing biocompatibility for product development and design changes, ensuring alignment with compliance and standards. Collaborate with development teams to develop and review complete and testable biocompatibility and materials-based product requirements. Oversee materials testing and provide expertise in data analysis, drawing conclusions, and enhancing testing methods. Plan and execute long-term accelerated aging studies to assess material stability. Guide the selection of new materials, manufacturing techniques, finishing technologies, and reprocessing methods to enable safe and innovative product designs. Develop strategies to investigate material failures and implement corrective actions with project teams. Mentor junior team members on technical aspects, including testing, safety assessments, and materials science theory. Drive long-term competence development in materials science at S&RC. Coordinate formal technical reviews and collaborate cross-functionally with Core R&D/Advanced Development (AD) and broader S&RC teams. Communicate effectively with internal and external test labs and provide weekly project status reports. You're the right fit if: You've acquired 5+ years of hands-on experience with laboratory and materials testing techniques, product or process development, materials characterization, and system integration of materials with a Bachelor's or 3+ years of experience with a Master's degree or 0+ years of experience with a Ph.D. You have strong root cause analysis experience and the ability to perform failure mode investigations to drive the CAPA process. You can apply ISO 10993, ISO 18562, and other standards for materials analysis and risk assessments, with knowledge of FDA, EU MDR and global medical device regulations, requirements, and standards (preferred). You have detailed experience analyzing chemical and physical properties of materials, for regulatory submissions, and drawing scientific conclusions (preferred). You have a Bachelor's / Master's Degree in Chemistry, Materials Science, Materials Engineering, Chemical Engineering, or equivalent. A Ph.D. is preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in New Kensington, PA is $99,000 to $158,400. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to New Kensington, PA . This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. About Us At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Aug 01, 2025
Full time
Senior Materials Scientist page is loaded Senior Materials Scientist Apply locations New Kensington time type Full time posted on Posted 2 Days Ago job requisition id 559338 Job Title Senior Materials Scientist Job Description The Senior Materials Scientist will utilize materials and compliance expertise in working with Research & Development (R&D) teams to help ensure product safety and design the best Sleep & Respiratory Care (S&RC) products for our customers. Your role: Lead efforts in assessing biocompatibility for product development and design changes, ensuring alignment with compliance and standards. Collaborate with development teams to develop and review complete and testable biocompatibility and materials-based product requirements. Oversee materials testing and provide expertise in data analysis, drawing conclusions, and enhancing testing methods. Plan and execute long-term accelerated aging studies to assess material stability. Guide the selection of new materials, manufacturing techniques, finishing technologies, and reprocessing methods to enable safe and innovative product designs. Develop strategies to investigate material failures and implement corrective actions with project teams. Mentor junior team members on technical aspects, including testing, safety assessments, and materials science theory. Drive long-term competence development in materials science at S&RC. Coordinate formal technical reviews and collaborate cross-functionally with Core R&D/Advanced Development (AD) and broader S&RC teams. Communicate effectively with internal and external test labs and provide weekly project status reports. You're the right fit if: You've acquired 5+ years of hands-on experience with laboratory and materials testing techniques, product or process development, materials characterization, and system integration of materials with a Bachelor's or 3+ years of experience with a Master's degree or 0+ years of experience with a Ph.D. You have strong root cause analysis experience and the ability to perform failure mode investigations to drive the CAPA process. You can apply ISO 10993, ISO 18562, and other standards for materials analysis and risk assessments, with knowledge of FDA, EU MDR and global medical device regulations, requirements, and standards (preferred). You have detailed experience analyzing chemical and physical properties of materials, for regulatory submissions, and drawing scientific conclusions (preferred). You have a Bachelor's / Master's Degree in Chemistry, Materials Science, Materials Engineering, Chemical Engineering, or equivalent. A Ph.D. is preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in New Kensington, PA is $99,000 to $158,400. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to New Kensington, PA . This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. About Us At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
We're Nichols plc - the home of Vimto, and there is no other business quite like ours! We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products everyone loves. At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. We're well known for our famous purple drink it's true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive. ABOUT THE OPPORTUNITY: We are looking for a dynamic individual to join us as Customer Service & Logistics Co-Ordinator on a 6-month fixed-term contract. In this pivotal role, you'll collaborate with our Customers, Third Party Logistics provider, Commercial team, Demand Planners, and Supply & Inventory Planners, responsible for putting the Customer at the heart of what we do to "Deliver WOW" to our consumers. You will play an integral role in identifying and delivering opportunities to "Find a Better Way" with our Customers and Logistics partner to achieve excellent service whilst minimizing costs and CO2 emissions. Using our cutting-edge new customer experience management software, you'll demonstrate we're truly "Passionate About What We Do" at Nichols by continuously monitoring, optimizing, and elevating performance. Your efforts will ensure every Customer interaction is positive, impactful, and memorable. You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to 'Make Life Taste Better' for everyone! YOUR ROLE WILL INCLUDE: Precise order management: accurately capture and process orders in a timely manner, ensuring everything runs smoothly for our customers. Stock Allocation Excellence: Strategically allocate stock across warehouses to maximize availability and delight customers. On-Time Order Delivery: Coordinate with our trusted 3PL partners to release orders, meet lead times, and proactively handle any issues. Problem-Solving Hero: Tackle non-conforming deliveries promptly, ensuring stock is returned and ready for action. Collaboration Champion: Act as the voice of the customer service team with confidence and impact. Work closely with internal teams and 3PL partners to solve challenges and drive success together. Customer Communication Excellence: Keep customers informed of any changes, own and resolve issues, and enhance their experience with clear and proactive communication. Customer Query Expert: Resolve queries quickly and effectively, ensuring a smooth experience every time. Data-Driven Change Agent: Generate and analyze data and KPIs to monitor performance, resolve issues, and lead continuous improvement initiatives. YOU WILL HAVE: Experience of fast-moving customer service and logistics operations Experience working as part of a team to achieve customer service levels or team objectives Knowledge of standard operating procedures Proactive problem-solving and root cause analysis skills Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation Strong understanding of formulas, pivot tables, VLOOKUP, and data visualization techniques Ability to generate actionable insights from large datasets to identify trends, issues, and recommend improvements Ability to manage and maintain accurate master data (e.g., customer information, cost to serve, 3PL master data) within ERP Knowledge of governance frameworks Strong attention to detail to ensure accurate order management Experience with ERP systems (e.g., SAP S4 HANA), CRM systems, and Microsoft Office YOU MAY ALSO HAVE: Experience working with SAP and CRM tools BENEFITS OF No matter where you work in our business, you will be entitled to a range of benefits, including: 25 days holiday (with opportunity to buy extra) A generous pension scheme Save as you Earn Share Scheme Option to join our private medical scheme AND LET'S NOT FORGET THE PERKS We also offer: Your birthday off One day off to volunteer in the community Access to drinks on site Staff discount shop Join us and We are committed to being an inclusive employer and building diverse teams, bringing together different experiences and perspectives. Any job offer is subject to the individual's Right to Work in the UK. We are unable to sponsor visas.
Jul 31, 2025
Full time
We're Nichols plc - the home of Vimto, and there is no other business quite like ours! We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products everyone loves. At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. We're well known for our famous purple drink it's true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive. ABOUT THE OPPORTUNITY: We are looking for a dynamic individual to join us as Customer Service & Logistics Co-Ordinator on a 6-month fixed-term contract. In this pivotal role, you'll collaborate with our Customers, Third Party Logistics provider, Commercial team, Demand Planners, and Supply & Inventory Planners, responsible for putting the Customer at the heart of what we do to "Deliver WOW" to our consumers. You will play an integral role in identifying and delivering opportunities to "Find a Better Way" with our Customers and Logistics partner to achieve excellent service whilst minimizing costs and CO2 emissions. Using our cutting-edge new customer experience management software, you'll demonstrate we're truly "Passionate About What We Do" at Nichols by continuously monitoring, optimizing, and elevating performance. Your efforts will ensure every Customer interaction is positive, impactful, and memorable. You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to 'Make Life Taste Better' for everyone! YOUR ROLE WILL INCLUDE: Precise order management: accurately capture and process orders in a timely manner, ensuring everything runs smoothly for our customers. Stock Allocation Excellence: Strategically allocate stock across warehouses to maximize availability and delight customers. On-Time Order Delivery: Coordinate with our trusted 3PL partners to release orders, meet lead times, and proactively handle any issues. Problem-Solving Hero: Tackle non-conforming deliveries promptly, ensuring stock is returned and ready for action. Collaboration Champion: Act as the voice of the customer service team with confidence and impact. Work closely with internal teams and 3PL partners to solve challenges and drive success together. Customer Communication Excellence: Keep customers informed of any changes, own and resolve issues, and enhance their experience with clear and proactive communication. Customer Query Expert: Resolve queries quickly and effectively, ensuring a smooth experience every time. Data-Driven Change Agent: Generate and analyze data and KPIs to monitor performance, resolve issues, and lead continuous improvement initiatives. YOU WILL HAVE: Experience of fast-moving customer service and logistics operations Experience working as part of a team to achieve customer service levels or team objectives Knowledge of standard operating procedures Proactive problem-solving and root cause analysis skills Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation Strong understanding of formulas, pivot tables, VLOOKUP, and data visualization techniques Ability to generate actionable insights from large datasets to identify trends, issues, and recommend improvements Ability to manage and maintain accurate master data (e.g., customer information, cost to serve, 3PL master data) within ERP Knowledge of governance frameworks Strong attention to detail to ensure accurate order management Experience with ERP systems (e.g., SAP S4 HANA), CRM systems, and Microsoft Office YOU MAY ALSO HAVE: Experience working with SAP and CRM tools BENEFITS OF No matter where you work in our business, you will be entitled to a range of benefits, including: 25 days holiday (with opportunity to buy extra) A generous pension scheme Save as you Earn Share Scheme Option to join our private medical scheme AND LET'S NOT FORGET THE PERKS We also offer: Your birthday off One day off to volunteer in the community Access to drinks on site Staff discount shop Join us and We are committed to being an inclusive employer and building diverse teams, bringing together different experiences and perspectives. Any job offer is subject to the individual's Right to Work in the UK. We are unable to sponsor visas.
Role Overview What is it? This role is a key element of our organisational focus and commitment to using data as a valuable tool to support our understanding of performance, to drive improvements; and also communicate our impact, to support our ambitious growth journey. Working across our full suite of internal systems the role will incorporate all aspects of the data analysis function, including data cleansing and defect management, root cause analysis and process review, data collation and manipulation. Using this raw data the role will identify and develop opportunities to use and present data in an innovative, visibly engaging and effective way to maximise wider organisational outcomes. Alongside this, the role will lead on the creation of specific management information outputs (in prescribed formats) for key external stakeholders. Ensuring the accuracy and timeliness of the data is fully aligned to the relevant service level agreements and expectations. As part of our overall commitment to organisational development, growth and data-led decision making we are investing heavily into new ICT systems. This role will play a significant part in supporting and mobilising this process, working across the organisation to support departmental leads and data-owners, to ensure the most positive transition process. Main Duties What needs to be done? - Provide regular reporting packs to the various public bodies that we work with - Prepare and automate monthly management pack with detailed business and financial analysis and insights - Provide statistical information and insights that can be used for business development and profile raising purposes - Support decision making within the business by analysing data for a better understanding of the business drivers and appraisal of results of ongoing initiatives - Work with the management team to develop forecasts - Support across the business to generate and analyse customer satisfaction surveys - Work with all departments and other internal teams to identify how we can improve the quality and accessibility of our data and provide data insights to team operations. - Support ad hoc projects such as reporting on property pipeline and deployment for new other business expansions - Support migration of data from legacy systems into Omniledger or others - Establish and document processes to obtain information from various data sources - Work with external IT support to ensure Omniledger data accuracy and consistency - Train members of the finance and other teams on Power BI Competencies Who with and your skill level? Skills & Experience - Data manipulation - Data analysis and strong attention to detail - Visualisation and presentation of data with reconciliation back to source systems to assure consistency - Problem solving and innovation - Strong business decision support through knowledge of key financial and growth drivers of the business Desirable Skills - Experience working in or with the social housing sector, local government or a letting agency - Exposure to SQL or Python for basic data querying or analysis - Understanding of data protection principles Knowledge - Substantial knowledge of Excel and other data sources - A good understanding of data manipulation and visualisation software (eg Tableau/SQL/Python/PowerBI) - Excellent communication and presentation skills so that data can be presented in a user friendly and engaging manner Behaviour - Deeply organised and logical approach - Pragmatic, recognising that date set may be imperfect - Proactive and prepared to initiate and recommend changes - Self-starting and able to work with minimal supervision - Works well to deadlines - Work with other functions to identify and provide data needed for effective business changes or continued strong business performance - Have confidence to challenge assumptions - Appetite for continuous learning, including how the business works and external technical best practice - We would expect you at all times to: o act with integrity o act with due skill, care and diligence o act with professionalism o be open and co-operative with colleagues
Jul 30, 2025
Full time
Role Overview What is it? This role is a key element of our organisational focus and commitment to using data as a valuable tool to support our understanding of performance, to drive improvements; and also communicate our impact, to support our ambitious growth journey. Working across our full suite of internal systems the role will incorporate all aspects of the data analysis function, including data cleansing and defect management, root cause analysis and process review, data collation and manipulation. Using this raw data the role will identify and develop opportunities to use and present data in an innovative, visibly engaging and effective way to maximise wider organisational outcomes. Alongside this, the role will lead on the creation of specific management information outputs (in prescribed formats) for key external stakeholders. Ensuring the accuracy and timeliness of the data is fully aligned to the relevant service level agreements and expectations. As part of our overall commitment to organisational development, growth and data-led decision making we are investing heavily into new ICT systems. This role will play a significant part in supporting and mobilising this process, working across the organisation to support departmental leads and data-owners, to ensure the most positive transition process. Main Duties What needs to be done? - Provide regular reporting packs to the various public bodies that we work with - Prepare and automate monthly management pack with detailed business and financial analysis and insights - Provide statistical information and insights that can be used for business development and profile raising purposes - Support decision making within the business by analysing data for a better understanding of the business drivers and appraisal of results of ongoing initiatives - Work with the management team to develop forecasts - Support across the business to generate and analyse customer satisfaction surveys - Work with all departments and other internal teams to identify how we can improve the quality and accessibility of our data and provide data insights to team operations. - Support ad hoc projects such as reporting on property pipeline and deployment for new other business expansions - Support migration of data from legacy systems into Omniledger or others - Establish and document processes to obtain information from various data sources - Work with external IT support to ensure Omniledger data accuracy and consistency - Train members of the finance and other teams on Power BI Competencies Who with and your skill level? Skills & Experience - Data manipulation - Data analysis and strong attention to detail - Visualisation and presentation of data with reconciliation back to source systems to assure consistency - Problem solving and innovation - Strong business decision support through knowledge of key financial and growth drivers of the business Desirable Skills - Experience working in or with the social housing sector, local government or a letting agency - Exposure to SQL or Python for basic data querying or analysis - Understanding of data protection principles Knowledge - Substantial knowledge of Excel and other data sources - A good understanding of data manipulation and visualisation software (eg Tableau/SQL/Python/PowerBI) - Excellent communication and presentation skills so that data can be presented in a user friendly and engaging manner Behaviour - Deeply organised and logical approach - Pragmatic, recognising that date set may be imperfect - Proactive and prepared to initiate and recommend changes - Self-starting and able to work with minimal supervision - Works well to deadlines - Work with other functions to identify and provide data needed for effective business changes or continued strong business performance - Have confidence to challenge assumptions - Appetite for continuous learning, including how the business works and external technical best practice - We would expect you at all times to: o act with integrity o act with due skill, care and diligence o act with professionalism o be open and co-operative with colleagues
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Internal Audit Group (IAG) plays a critical role within Amex with our mission to protect and enhance the overall organization. We are committed to continuous improvement with our Winning Aspiration to be a world class internal audit function that: Leverages data and analytics to expand the breadth, depth, and quality of assurance. Delivers valuable risk insights that challenge the status quo and leverages external perspectives. Develops great leaders who can influence and inspire. Collectively, IAG's strategic initiatives, combined with our greatest asset - our people - enable IAG to utilize advanced data analytic capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers. We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment. Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies. About the Role: The Vice President, Change & Control Management within the Audit Department plays a critical leadership role in strengthening the department's control environment and risk management practices. This leader will be responsible for overseeing a team dedicated to identifying and assessing audit operational risks, managing internal testing protocols, driving issue and event management, supporting audit remediation activities, and ensuring governance structures are in place to reduce audit process risk. This role will also be responsible for leading the governance process for large audit change initiatives including overall project management. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency. Key Responsibilities: Change & Project Management: Oversee the development and execution of IAG's change and project management processes to support the audit change initiatives and ensure adequate governance and controls are in place related to the changes. Risk Identification & Assessment: Lead the identification and proactive assessment of risks impacting the Audit department's operations, execution, tools, processes, and audit programs. Control Testing: Oversee the development and execution of a testing strategy to evaluate the design and effectiveness of controls supporting audit operations. IAG Owned Issue & Event Management: Manage the intake, documentation, resolution, and reporting of IAG owned external assessment recommendations, control issues and operational risk events within the audit department. Remediation Oversight: Drive effective root cause analysis and action plan development for identified issues; oversee timely execution and validation of corrective actions. Governance & Reporting: Establish and maintain a strong governance framework that enables transparency, accountability, and timely escalation of risk matters to audit leadership and relevant enterprise forums. Process Risk Reduction: Partner across audit functions to review end-to-end processes and recommend control enhancements that improve consistency, reduce risk, and support regulatory expectations. Stakeholder Engagement: Build and maintain trusted relationships with internal audit leadership, enterprise control partners, risk, compliance, and operational stakeholders. Team Leadership: Lead, develop, and mentor a high-performing control and change management team, fostering a culture of continuous improvement, risk awareness, and operational excellence. Qualifications: Bachelor's degree required; advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA) preferred. 10+ years of experience in internal audit, risk management, control functions, or related fields within financial services. Strong knowledge of control frameworks, operational risk principles, and regulatory expectations. Proven experience leading risk/control or governance programs with measurable impact. Strong knowledge of change and project management frameworks with demonstrated experience leading change management processes. Demonstrated ability to assess complex control environments and design effective risk mitigation strategies. Excellent communication and interpersonal skills, andexperience presenting to executive level audiences. Ability to influence senior leaders and drive cross-functional outcomes. Experience managing, coaching, and developing teams. Preferred Competencies: Experience working within an internal audit department or second-line risk/control function. Familiarity with audit methodologies and audit management systems. Strong analytical, problem-solving, and program management skills. Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus. Ability to thrive in a dynamic, fast-paced, and evolving environment. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Jul 30, 2025
Full time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Internal Audit Group (IAG) plays a critical role within Amex with our mission to protect and enhance the overall organization. We are committed to continuous improvement with our Winning Aspiration to be a world class internal audit function that: Leverages data and analytics to expand the breadth, depth, and quality of assurance. Delivers valuable risk insights that challenge the status quo and leverages external perspectives. Develops great leaders who can influence and inspire. Collectively, IAG's strategic initiatives, combined with our greatest asset - our people - enable IAG to utilize advanced data analytic capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers. We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment. Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies. About the Role: The Vice President, Change & Control Management within the Audit Department plays a critical leadership role in strengthening the department's control environment and risk management practices. This leader will be responsible for overseeing a team dedicated to identifying and assessing audit operational risks, managing internal testing protocols, driving issue and event management, supporting audit remediation activities, and ensuring governance structures are in place to reduce audit process risk. This role will also be responsible for leading the governance process for large audit change initiatives including overall project management. The role is essential to enabling a well-controlled, resilient audit function that operates with integrity, effectiveness, and efficiency. Key Responsibilities: Change & Project Management: Oversee the development and execution of IAG's change and project management processes to support the audit change initiatives and ensure adequate governance and controls are in place related to the changes. Risk Identification & Assessment: Lead the identification and proactive assessment of risks impacting the Audit department's operations, execution, tools, processes, and audit programs. Control Testing: Oversee the development and execution of a testing strategy to evaluate the design and effectiveness of controls supporting audit operations. IAG Owned Issue & Event Management: Manage the intake, documentation, resolution, and reporting of IAG owned external assessment recommendations, control issues and operational risk events within the audit department. Remediation Oversight: Drive effective root cause analysis and action plan development for identified issues; oversee timely execution and validation of corrective actions. Governance & Reporting: Establish and maintain a strong governance framework that enables transparency, accountability, and timely escalation of risk matters to audit leadership and relevant enterprise forums. Process Risk Reduction: Partner across audit functions to review end-to-end processes and recommend control enhancements that improve consistency, reduce risk, and support regulatory expectations. Stakeholder Engagement: Build and maintain trusted relationships with internal audit leadership, enterprise control partners, risk, compliance, and operational stakeholders. Team Leadership: Lead, develop, and mentor a high-performing control and change management team, fostering a culture of continuous improvement, risk awareness, and operational excellence. Qualifications: Bachelor's degree required; advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA) preferred. 10+ years of experience in internal audit, risk management, control functions, or related fields within financial services. Strong knowledge of control frameworks, operational risk principles, and regulatory expectations. Proven experience leading risk/control or governance programs with measurable impact. Strong knowledge of change and project management frameworks with demonstrated experience leading change management processes. Demonstrated ability to assess complex control environments and design effective risk mitigation strategies. Excellent communication and interpersonal skills, andexperience presenting to executive level audiences. Ability to influence senior leaders and drive cross-functional outcomes. Experience managing, coaching, and developing teams. Preferred Competencies: Experience working within an internal audit department or second-line risk/control function. Familiarity with audit methodologies and audit management systems. Strong analytical, problem-solving, and program management skills. Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus. Ability to thrive in a dynamic, fast-paced, and evolving environment. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Job Title: Dynatrace Subject Matter Expert Location: London, Edinburgh, Manchester Hybrid Model: Office twice a week Pay Rate: Highly Competitive Length of Contract: 6 Months potential to extension About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous improvement in their IT operations, making them a top employer for technology professionals. Overview: Client is looking for a Dynatrace Subject Matter Expert to join their IT Infrastructure team. This role will be key in improving performance monitoring and observability across business-critical applications. You will work closely with Site Reliability Engineers, Application Stewards, and external software vendors to ensure a reliable and efficient monitoring setup. Key Responsibilities : Build and maintain automated monitoring of key business processes using Dynatrace Collaborate with internal teams to configure alerts and monitoring rules Join workshops with third-party vendors to align on observability best practices Technical Requirements: Strong hands-on experience with Dynatrace in the following areas: Application Performance Monitoring Anomaly detection and alerting Synthetic monitoring and log monitoring Real User Monitoring across web and mobile Dynatrace Query Language DQL and Grail for data analysis API integration with external systems Use of Davis AI for root cause analysis and predictive insights Additional Skills : Ability to manage competing priorities in a fast-paced environment Strong communication and problem-solving skills Delivery-focused with a flexible, can-do attitude Background in resilience or uptime engineering is a plus Apply Now , if this is relevant to you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jul 29, 2025
Contractor
Job Title: Dynatrace Subject Matter Expert Location: London, Edinburgh, Manchester Hybrid Model: Office twice a week Pay Rate: Highly Competitive Length of Contract: 6 Months potential to extension About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous improvement in their IT operations, making them a top employer for technology professionals. Overview: Client is looking for a Dynatrace Subject Matter Expert to join their IT Infrastructure team. This role will be key in improving performance monitoring and observability across business-critical applications. You will work closely with Site Reliability Engineers, Application Stewards, and external software vendors to ensure a reliable and efficient monitoring setup. Key Responsibilities : Build and maintain automated monitoring of key business processes using Dynatrace Collaborate with internal teams to configure alerts and monitoring rules Join workshops with third-party vendors to align on observability best practices Technical Requirements: Strong hands-on experience with Dynatrace in the following areas: Application Performance Monitoring Anomaly detection and alerting Synthetic monitoring and log monitoring Real User Monitoring across web and mobile Dynatrace Query Language DQL and Grail for data analysis API integration with external systems Use of Davis AI for root cause analysis and predictive insights Additional Skills : Ability to manage competing priorities in a fast-paced environment Strong communication and problem-solving skills Delivery-focused with a flexible, can-do attitude Background in resilience or uptime engineering is a plus Apply Now , if this is relevant to you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Audit Quality Manager - London (hybrid) - £70-75,000 Audit Quality Manager - London (hybrid) - £70-75,000 Overview: Our client, a reputable mid-tier accountancy firm, with an established national and international presence, is seeking an Audit Quality Manager to join its central quality and risk team. This is a fantastic opportunity to step away from day-to-day client delivery and take on a strategic, firm-wide role focused on driving audit quality, improving compliance, and enhancing best practice. The Role: You'll support the audit function with quality initiatives, methodology improvements, file review processes, and regulatory compliance. This is a high-visibility role ideal for someone passionate about audit quality, ethics, and continuous improvement across a growing and forward-thinking firm. Key Responsibilities: - Contribute to audit quality initiatives and drive best practices across the firm. - Conduct audit cold file reviews and support root cause analysis. - Monitor developments in audit regulation and ensure firm-wide compliance. - Support the evolution of internal methodologies, policies, and procedures. - Assist with internal audit and assurance projects around audit performance. - Work with training leads to help upskill audit teams based on quality insights. - Promote audit quality through collaboration with partners, managers, and senior stakeholders. Ideal Candidate: - Strong recent experience in audit within a UK professional services firm. - Solid understanding of ISAs, audit regulation, and root cause analysis methodology. - Practical experience conducting audit file reviews is highly desirable. - Strong communication skills and ability to build trust with senior stakeholders. - Organised, detail-oriented, and quality-driven. Why Apply? This role is ideal for experienced auditors ready to move into a central quality role without the pressure of chargeable hours, while still making a critical impact on audit delivery and professional standards. - Private medical cover & life assurance - Enhanced pension contributions and holiday options - Season ticket loan & cycle-to-work scheme - Regular salary reviews & CPD support - Strong wellbeing and development culture This is your opportunity to lead on quality, influence change, and grow in a non-client-facing role. Don't miss out-apply today.
Jul 29, 2025
Full time
Audit Quality Manager - London (hybrid) - £70-75,000 Audit Quality Manager - London (hybrid) - £70-75,000 Overview: Our client, a reputable mid-tier accountancy firm, with an established national and international presence, is seeking an Audit Quality Manager to join its central quality and risk team. This is a fantastic opportunity to step away from day-to-day client delivery and take on a strategic, firm-wide role focused on driving audit quality, improving compliance, and enhancing best practice. The Role: You'll support the audit function with quality initiatives, methodology improvements, file review processes, and regulatory compliance. This is a high-visibility role ideal for someone passionate about audit quality, ethics, and continuous improvement across a growing and forward-thinking firm. Key Responsibilities: - Contribute to audit quality initiatives and drive best practices across the firm. - Conduct audit cold file reviews and support root cause analysis. - Monitor developments in audit regulation and ensure firm-wide compliance. - Support the evolution of internal methodologies, policies, and procedures. - Assist with internal audit and assurance projects around audit performance. - Work with training leads to help upskill audit teams based on quality insights. - Promote audit quality through collaboration with partners, managers, and senior stakeholders. Ideal Candidate: - Strong recent experience in audit within a UK professional services firm. - Solid understanding of ISAs, audit regulation, and root cause analysis methodology. - Practical experience conducting audit file reviews is highly desirable. - Strong communication skills and ability to build trust with senior stakeholders. - Organised, detail-oriented, and quality-driven. Why Apply? This role is ideal for experienced auditors ready to move into a central quality role without the pressure of chargeable hours, while still making a critical impact on audit delivery and professional standards. - Private medical cover & life assurance - Enhanced pension contributions and holiday options - Season ticket loan & cycle-to-work scheme - Regular salary reviews & CPD support - Strong wellbeing and development culture This is your opportunity to lead on quality, influence change, and grow in a non-client-facing role. Don't miss out-apply today.
Job Title: Finance Assurance Manager Location: Preston; Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £60,000 depending on experience What you'll be doing: Lead and support the planning and delivery of a portfolio of audit assignments, ensuring delivery against agreed targets and timelines in-line the annual audit programme Conduct control reviews across business areas, engaging with control owners and stakeholders to assess control performance Utilise data analytics and visualisation tools to identify anomalies and exceptions, directing assurance work and providing meaningful insights Apply critical thinking to identify control weaknesses, determine root causes, and agree on value-added recommendations Present audit findings to senior management, ensuring observations are evidence-based, clearly articulated, and effectively communicated to stakeholders Produce high-quality, professional audit reports in line with internal guidance and standards Monitor and track management responses and implementation of agreed actions to ensure timely and effective resolution Lead and support activities that drive continuous improvement within the GCC, including the review of the systems, toolsets and processes to enhance the efficiency and effectiveness of assurance work performed Your skills and experiences: Qualified accountant (CIMA/ACCA/ACA) with experience in financial audit, assurance, and risk gained within professional practice Background in auditing financial controls and IT systems, with awareness of the relationship between technology, risk, and control Proven ability to manage and deliver a portfolio of audit engagements from planning through to reporting, including liaison with key stakeholders Proficient in using data analytics to support audit testing and draw insights, with clear and effective presentation of findings to senior audiences Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The UK Governance Capability Centre (GCC) Team: Joining the UK Governance Capability Centre (GCC) offers a unique opportunity to be part of a dynamic team driving meaningful change in finance assurance. At an exciting stage of transformation, the GCC is reshaping assurance structures and processes to boost efficiency, strengthen controls, and prepare for UK Corporate Reform. As a vital second line of assurance, the team is dedicated to safeguarding the integrity of Internal Controls over Financial Reporting (ICFR). This role provides a valuable platform to deepen your understanding of finance operations and the wider BAE Systems business, while working in a high-profile, influential environment. You'll be empowered to contribute innovative ideas, develop critical leadership skills, and lead audits that address key financial risks. This is a fantastic chance to build your career within a forward-thinking and supportive team. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 5th August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Jul 29, 2025
Full time
Job Title: Finance Assurance Manager Location: Preston; Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £60,000 depending on experience What you'll be doing: Lead and support the planning and delivery of a portfolio of audit assignments, ensuring delivery against agreed targets and timelines in-line the annual audit programme Conduct control reviews across business areas, engaging with control owners and stakeholders to assess control performance Utilise data analytics and visualisation tools to identify anomalies and exceptions, directing assurance work and providing meaningful insights Apply critical thinking to identify control weaknesses, determine root causes, and agree on value-added recommendations Present audit findings to senior management, ensuring observations are evidence-based, clearly articulated, and effectively communicated to stakeholders Produce high-quality, professional audit reports in line with internal guidance and standards Monitor and track management responses and implementation of agreed actions to ensure timely and effective resolution Lead and support activities that drive continuous improvement within the GCC, including the review of the systems, toolsets and processes to enhance the efficiency and effectiveness of assurance work performed Your skills and experiences: Qualified accountant (CIMA/ACCA/ACA) with experience in financial audit, assurance, and risk gained within professional practice Background in auditing financial controls and IT systems, with awareness of the relationship between technology, risk, and control Proven ability to manage and deliver a portfolio of audit engagements from planning through to reporting, including liaison with key stakeholders Proficient in using data analytics to support audit testing and draw insights, with clear and effective presentation of findings to senior audiences Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The UK Governance Capability Centre (GCC) Team: Joining the UK Governance Capability Centre (GCC) offers a unique opportunity to be part of a dynamic team driving meaningful change in finance assurance. At an exciting stage of transformation, the GCC is reshaping assurance structures and processes to boost efficiency, strengthen controls, and prepare for UK Corporate Reform. As a vital second line of assurance, the team is dedicated to safeguarding the integrity of Internal Controls over Financial Reporting (ICFR). This role provides a valuable platform to deepen your understanding of finance operations and the wider BAE Systems business, while working in a high-profile, influential environment. You'll be empowered to contribute innovative ideas, develop critical leadership skills, and lead audits that address key financial risks. This is a fantastic chance to build your career within a forward-thinking and supportive team. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 5th August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
At American Express,ourcultureisbuilton a 175-yearhistoryofinnovation,shared values and LeadershipBehaviors, and anunwaveringcommitmenttobackourcustomers,communities, andcolleagues. AspartofTeam Amex,you'llexperiencethispowerfulbackingwithcomprehensivesupportforyourholisticwell-beingandmanyopportunitiestolearnnewskills,developasaleader, andgrowyourcareer. Here,yourvoiceandideasmatter,yourworkmakesanimpact, andtogether,youwillhelpusdefinethefutureofAmerican Express. How will you make an impact in this role? Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital capabilities and platforms. Within Enterprise Digital, Control Management (CM) is responsible for supporting our Enterprise Acquisition, and Digital Experiences teams. Our team supports the business unit manage operational risk, develop new products & features, and respond to evolving regulatory requirements while elevating a risk mindset and culture. Control Management Risk Pillar Copy (Issues, Events & Remediation): The objective of the Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and best practice. Enterprise Digital is looking for a Senior Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. Key Responsibilities: Support timely management of Operational Risk Events and Issues - working with the BU - who own and are accountable for the risk - ensuring that prompt engagement, mitigation and any subsequent remediation. Facilitate investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of ORE/ Issue as necessary to understand and address the root causes Monitoring and tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other risk and control management teams across all lines of defence Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support the End-to-End (E2E) BU ORE/ issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices Support and enable BU's to implement strong and effective control enhancements to mitigate any risk gaps occurring as a result of an ORE/Issue. Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees. Support sharing insights, better practices, themes, etc. across the enterprise. Facilitate the understanding of risk management across BU's through regular communication and support. Minimum Qualifications: 4+ Years experience in Financial Services Operational Risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Strong project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. Strong MI/reporting skillset - demonstrating the ability to present data / information to senior management to highlight areas of focus and prioritisation. Preferred Qualifications: Bachelor's Degree in Finance, Business, Risk Management or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational risk events / issues Investigating and conducting root cause analysis to address repeated operational risk event/ issue types Performing quality assurance on documentation of operational risk issues and events Overseeing BU remediation process for operational risk issues and events Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Experience in financial services industry We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Jul 29, 2025
Full time
At American Express,ourcultureisbuilton a 175-yearhistoryofinnovation,shared values and LeadershipBehaviors, and anunwaveringcommitmenttobackourcustomers,communities, andcolleagues. AspartofTeam Amex,you'llexperiencethispowerfulbackingwithcomprehensivesupportforyourholisticwell-beingandmanyopportunitiestolearnnewskills,developasaleader, andgrowyourcareer. Here,yourvoiceandideasmatter,yourworkmakesanimpact, andtogether,youwillhelpusdefinethefutureofAmerican Express. How will you make an impact in this role? Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital capabilities and platforms. Within Enterprise Digital, Control Management (CM) is responsible for supporting our Enterprise Acquisition, and Digital Experiences teams. Our team supports the business unit manage operational risk, develop new products & features, and respond to evolving regulatory requirements while elevating a risk mindset and culture. Control Management Risk Pillar Copy (Issues, Events & Remediation): The objective of the Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and best practice. Enterprise Digital is looking for a Senior Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. Key Responsibilities: Support timely management of Operational Risk Events and Issues - working with the BU - who own and are accountable for the risk - ensuring that prompt engagement, mitigation and any subsequent remediation. Facilitate investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of ORE/ Issue as necessary to understand and address the root causes Monitoring and tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other risk and control management teams across all lines of defence Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support the End-to-End (E2E) BU ORE/ issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices Support and enable BU's to implement strong and effective control enhancements to mitigate any risk gaps occurring as a result of an ORE/Issue. Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees. Support sharing insights, better practices, themes, etc. across the enterprise. Facilitate the understanding of risk management across BU's through regular communication and support. Minimum Qualifications: 4+ Years experience in Financial Services Operational Risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Strong project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. Strong MI/reporting skillset - demonstrating the ability to present data / information to senior management to highlight areas of focus and prioritisation. Preferred Qualifications: Bachelor's Degree in Finance, Business, Risk Management or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational risk events / issues Investigating and conducting root cause analysis to address repeated operational risk event/ issue types Performing quality assurance on documentation of operational risk issues and events Overseeing BU remediation process for operational risk issues and events Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Experience in financial services industry We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Our Customer Team We create value for, and drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to 6 pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether they require engineering involvement, a knowledge base update, or platform configuration change. Support platform setup and configuration, including Single Sign-On (SSO) and bespoke client portal adjustments, ensuring smooth onboarding and ongoing usage. Maintain and expand the internal knowledge base, enabling First Line to self-serve more queries and reduce unnecessary escalations. Collaborate with Engineering to communicate and prioritise bugs, contributing to sprint planning and ensuring fixes are aligned with client impact and support efficiency. Drive data-driven insights, supporting trend analysis across client queries and exceptions to pre-empt future issues and suggest product or process improvements. Champion process improvements and documentation, identifying inefficiencies in support workflows and helping refine the overall incident handling lifecycle. We are looking for a motivated individual with a strong technical background and a passion for delivering exceptional customer service. Key technical and professional skills include: Ability to investigate and resolve complex technical issues using tools like Datadog, Bugsnag, and JIRA, and interpret log data to identify root causes and trends. Familiarity with incident management workflows using tools like PagerDuty and Bugsnag, with the ability to prioritise, document, and escalate issues appropriately based on severity and impact. Knowledge of APIs, SSO, and web technologies to support platform configuration and client troubleshooting in a SaaS environment. Skilled in translating technical findings into clear, actionable updates for both non-technical stakeholders (First Line, clients) and technical teams (Engineering). Ability to create and maintain clear, concise internal knowledge base articles and training resources that empower First Line and reduce escalations. Committed to delivering a high-quality user experience through thoughtful investigation, client empathy, and continuous improvement of support processes, even during out-of-hours coverage. What traits would make someone successful in this team? Curiosity and problem-solving mindset - someone who is naturally inquisitive and asks questions rather than apply surface fixes. Ownership and Accountability - they follow issues through to a resolution or proactively picks up problems. Communication - they can explain complex/technical issues clearly to both clients and engineering teams Team-oriented - they share their learnings with the 1st Line team to act as a mentor Attention to detail - spots patterns in exceptions/alerts and writes accurate documentation for others to rely on. A successful team member is analytical, reliable, communicative, and committed to improving both client experience and internal processes. They thrive at the intersection of technical problem-solving and cross-functional collaboration. We pride ourselves on our great working environment and package. Here's some of what's on offer: Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life insurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependents, including partner/spouse Eyecare and Flu Jab vouchers Regular Wellness sessions: e.g. virtual yoga sessions Enhanced Parental Leave Regular company socials
Jul 29, 2025
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Our Customer Team We create value for, and drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to 6 pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether they require engineering involvement, a knowledge base update, or platform configuration change. Support platform setup and configuration, including Single Sign-On (SSO) and bespoke client portal adjustments, ensuring smooth onboarding and ongoing usage. Maintain and expand the internal knowledge base, enabling First Line to self-serve more queries and reduce unnecessary escalations. Collaborate with Engineering to communicate and prioritise bugs, contributing to sprint planning and ensuring fixes are aligned with client impact and support efficiency. Drive data-driven insights, supporting trend analysis across client queries and exceptions to pre-empt future issues and suggest product or process improvements. Champion process improvements and documentation, identifying inefficiencies in support workflows and helping refine the overall incident handling lifecycle. We are looking for a motivated individual with a strong technical background and a passion for delivering exceptional customer service. Key technical and professional skills include: Ability to investigate and resolve complex technical issues using tools like Datadog, Bugsnag, and JIRA, and interpret log data to identify root causes and trends. Familiarity with incident management workflows using tools like PagerDuty and Bugsnag, with the ability to prioritise, document, and escalate issues appropriately based on severity and impact. Knowledge of APIs, SSO, and web technologies to support platform configuration and client troubleshooting in a SaaS environment. Skilled in translating technical findings into clear, actionable updates for both non-technical stakeholders (First Line, clients) and technical teams (Engineering). Ability to create and maintain clear, concise internal knowledge base articles and training resources that empower First Line and reduce escalations. Committed to delivering a high-quality user experience through thoughtful investigation, client empathy, and continuous improvement of support processes, even during out-of-hours coverage. What traits would make someone successful in this team? Curiosity and problem-solving mindset - someone who is naturally inquisitive and asks questions rather than apply surface fixes. Ownership and Accountability - they follow issues through to a resolution or proactively picks up problems. Communication - they can explain complex/technical issues clearly to both clients and engineering teams Team-oriented - they share their learnings with the 1st Line team to act as a mentor Attention to detail - spots patterns in exceptions/alerts and writes accurate documentation for others to rely on. A successful team member is analytical, reliable, communicative, and committed to improving both client experience and internal processes. They thrive at the intersection of technical problem-solving and cross-functional collaboration. We pride ourselves on our great working environment and package. Here's some of what's on offer: Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life insurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependents, including partner/spouse Eyecare and Flu Jab vouchers Regular Wellness sessions: e.g. virtual yoga sessions Enhanced Parental Leave Regular company socials
Regional Business Intelligence Manager, DCSS Communities Job ID: Amazon Data Services Ireland Limited Our team is looking for a Regional Business Intelligence Manager to work with various stakeholder groups to procure data center capacity, support long term scaling strategies for AWS's infrastructure regions, and manage a portfolio of critical infrastructure agreements. As the Regional Business Intelligence Manager, you will research and manage all areas of transaction deal flow related to data center procurement projects in the region, for both Colocation and Real Estate. Our Business Intelligence Managers are: • strategically oriented individuals with strong data analysis and communication skills • working within an ambiguous environment • possess a strong sense of ownership, • adept at taking calculated risks in order to act quickly, • organized and have program and project management skills • data driven with a passion for continuous improvement. • directly connecting with senior leaders and key vendors Key job responsibilities • Leverage advantage data science skills to prepare transaction business case, forecast project costs and partner with internal teams to submit business case for leadership review. • Assist with site selection process, strategy development, data analysis across the region. • Manage stakeholder engagement from initial due diligence to contract review and execution, including management of all milestones to track contract execution and delivery from stakeholders. • Support development of Master Telecommunications Service Agreements, Work Orders, Lease Agreements, and other contractual documents • Ensure data integrity in supply planning and execution systems related to infrastructure supply options including cost, capacity, key dates, and contractual terms. • Managing and manipulating complex data sets utilizing multiple analytical tools. • Develop and oversee the implementation of continual process improvement initiatives related to operational efficiency, team effectiveness and new value added activities. • Apply analytics and business intelligence skills to extract meaningful insights and learnings from large and complicated data sets • Build rich data visualizations to tell the story of trends, patterns, and outliers. Test and challenge assumptions around DCSS scenario planning, sensitivity analysis, supply/demand planning, business size, and profitability - making recommendations for supply health and supportability activities or improvements to existing structures and frameworks. • Design automated BI solutions for recurrent reporting (daily/weekly/monthly). • Design data pipelines and automated processes which enable in-depth analysis. • Publish, analyze and improve dashboards, operational business metrics decks and key performance indicators • Building automation models for our long-term and mid-term capacity planning processes • Develop key processes relating to business intelligence and supply matters. Support training of all supply related tooling, key processes and modeling. • Able to incorporate Artificial intelligence (AI) programs to drive automation and build further efficiency in the organization. A day in the life AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS • Previous experience in Supply and demand planning, analytics, data engineering or business intelligence. • Experience using SQL, Python or scripting language, ETL and databases in a business environment with large-scale, complex datasets. • Experience with data visualization, sensitivity analysis, scenario planning activities etc (PyPlot, Tableau, Salesforce, AWS QuickSight or similar tools) • Experience writing SQL scripts, queries, and stored procedures to extract data. • Experience conducting deep dive analyses of business problems; identifying root cause of business trends, formulating conclusions and recommendations. PREFERRED QUALIFICATIONS • Experience as a Business Intelligence Engineer, Data Engineer, Business Analyst, Data Scientist, or equivalent. • Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports • Understanding of relevant statistical measures such as confidence intervals, significance of error measurements, development and evaluation data sets • Bachelor's degree in Computer Science, Economics, Engineering, Mathematics, Statistics, Supply/planning, or related technical field. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 30, 2025 (Updated 5 days ago) Posted: February 12, 2025 (Updated 10 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 29, 2025
Full time
Regional Business Intelligence Manager, DCSS Communities Job ID: Amazon Data Services Ireland Limited Our team is looking for a Regional Business Intelligence Manager to work with various stakeholder groups to procure data center capacity, support long term scaling strategies for AWS's infrastructure regions, and manage a portfolio of critical infrastructure agreements. As the Regional Business Intelligence Manager, you will research and manage all areas of transaction deal flow related to data center procurement projects in the region, for both Colocation and Real Estate. Our Business Intelligence Managers are: • strategically oriented individuals with strong data analysis and communication skills • working within an ambiguous environment • possess a strong sense of ownership, • adept at taking calculated risks in order to act quickly, • organized and have program and project management skills • data driven with a passion for continuous improvement. • directly connecting with senior leaders and key vendors Key job responsibilities • Leverage advantage data science skills to prepare transaction business case, forecast project costs and partner with internal teams to submit business case for leadership review. • Assist with site selection process, strategy development, data analysis across the region. • Manage stakeholder engagement from initial due diligence to contract review and execution, including management of all milestones to track contract execution and delivery from stakeholders. • Support development of Master Telecommunications Service Agreements, Work Orders, Lease Agreements, and other contractual documents • Ensure data integrity in supply planning and execution systems related to infrastructure supply options including cost, capacity, key dates, and contractual terms. • Managing and manipulating complex data sets utilizing multiple analytical tools. • Develop and oversee the implementation of continual process improvement initiatives related to operational efficiency, team effectiveness and new value added activities. • Apply analytics and business intelligence skills to extract meaningful insights and learnings from large and complicated data sets • Build rich data visualizations to tell the story of trends, patterns, and outliers. Test and challenge assumptions around DCSS scenario planning, sensitivity analysis, supply/demand planning, business size, and profitability - making recommendations for supply health and supportability activities or improvements to existing structures and frameworks. • Design automated BI solutions for recurrent reporting (daily/weekly/monthly). • Design data pipelines and automated processes which enable in-depth analysis. • Publish, analyze and improve dashboards, operational business metrics decks and key performance indicators • Building automation models for our long-term and mid-term capacity planning processes • Develop key processes relating to business intelligence and supply matters. Support training of all supply related tooling, key processes and modeling. • Able to incorporate Artificial intelligence (AI) programs to drive automation and build further efficiency in the organization. A day in the life AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS • Previous experience in Supply and demand planning, analytics, data engineering or business intelligence. • Experience using SQL, Python or scripting language, ETL and databases in a business environment with large-scale, complex datasets. • Experience with data visualization, sensitivity analysis, scenario planning activities etc (PyPlot, Tableau, Salesforce, AWS QuickSight or similar tools) • Experience writing SQL scripts, queries, and stored procedures to extract data. • Experience conducting deep dive analyses of business problems; identifying root cause of business trends, formulating conclusions and recommendations. PREFERRED QUALIFICATIONS • Experience as a Business Intelligence Engineer, Data Engineer, Business Analyst, Data Scientist, or equivalent. • Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports • Understanding of relevant statistical measures such as confidence intervals, significance of error measurements, development and evaluation data sets • Bachelor's degree in Computer Science, Economics, Engineering, Mathematics, Statistics, Supply/planning, or related technical field. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 30, 2025 (Updated 5 days ago) Posted: February 12, 2025 (Updated 10 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior Manager, New Seller Success (India), Seller Marketing & Success Are you customer obsessed, flexible, smart, analytical, strategic yet execution-focused, and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. We are seeking a talented Senior Manager for the India marketplace to lead as a single-threaded leader, driving new seller acquisition and success through scaled channels. You will establish mechanisms to drive key business metrics in collaboration with the wider team and partner/stakeholder teams across India. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million sellers across 10 countries list their products on Amazon Marketplace. Sellers are a critical part of Amazon's ecosystem, helping us offer the Earth's largest selection and lowest prices. Key job responsibilities Lead a team of program managers and operations, defining and executing strategies to acquire new sellers at scale and enable their success on the marketplace. Develop insights based on market research, benchmarking, and trend analysis in a fast-paced environment. Collaborate with IN Stores and WW Partner teams to align on strategies and initiatives. Identify and analyze data regularly to isolate issues, drive improvements, and prioritize program opportunities. Set up performance mechanisms, track progress, and manage obstacles to meet objectives. Communicate performance insights, root-cause analyses, and improvement areas. Anticipate bottlenecks, escalate issues, make tradeoffs, and balance priorities across stakeholders. Drive adoption of internal mechanisms and seller-facing tools for long-term benefits. Gain support for strategies by writing narratives and influencing peers and senior leadership. BASIC QUALIFICATIONS Experience analyzing data and assessing performance drivers. Experience leading stakeholder engagements and presentations with senior and international leaders. Experience managing teams. Experience improving and creating processes and structures to achieve goals. MBA qualification. PREFERRED QUALIFICATIONS MBA from top-tier universities. Passionate about people and customers, believing service quality depends on customer perception. Data-driven decision-making skills in a complex, fast-changing environment. Experience handling ambiguity and independently defining area charters. Results-oriented with strong analytical, mediation, and problem-solving skills. Experience in e-commerce, retail, or process operations is advantageous. Familiarity with data reporting tools like SQL. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
Jul 29, 2025
Full time
Senior Manager, New Seller Success (India), Seller Marketing & Success Are you customer obsessed, flexible, smart, analytical, strategic yet execution-focused, and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. We are seeking a talented Senior Manager for the India marketplace to lead as a single-threaded leader, driving new seller acquisition and success through scaled channels. You will establish mechanisms to drive key business metrics in collaboration with the wider team and partner/stakeholder teams across India. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million sellers across 10 countries list their products on Amazon Marketplace. Sellers are a critical part of Amazon's ecosystem, helping us offer the Earth's largest selection and lowest prices. Key job responsibilities Lead a team of program managers and operations, defining and executing strategies to acquire new sellers at scale and enable their success on the marketplace. Develop insights based on market research, benchmarking, and trend analysis in a fast-paced environment. Collaborate with IN Stores and WW Partner teams to align on strategies and initiatives. Identify and analyze data regularly to isolate issues, drive improvements, and prioritize program opportunities. Set up performance mechanisms, track progress, and manage obstacles to meet objectives. Communicate performance insights, root-cause analyses, and improvement areas. Anticipate bottlenecks, escalate issues, make tradeoffs, and balance priorities across stakeholders. Drive adoption of internal mechanisms and seller-facing tools for long-term benefits. Gain support for strategies by writing narratives and influencing peers and senior leadership. BASIC QUALIFICATIONS Experience analyzing data and assessing performance drivers. Experience leading stakeholder engagements and presentations with senior and international leaders. Experience managing teams. Experience improving and creating processes and structures to achieve goals. MBA qualification. PREFERRED QUALIFICATIONS MBA from top-tier universities. Passionate about people and customers, believing service quality depends on customer perception. Data-driven decision-making skills in a complex, fast-changing environment. Experience handling ambiguity and independently defining area charters. Results-oriented with strong analytical, mediation, and problem-solving skills. Experience in e-commerce, retail, or process operations is advantageous. Familiarity with data reporting tools like SQL. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
Senior Business Program Manager, Global Selling Job ID: Amazon (Shanghai) International Trading Company Limited Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores, and supporting local sellers' success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems. Roles and Responsibilities: • Act as an single owner in ESM team on business domain and own business goal setting and team executions. • Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow. • Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency. • Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution • Structures work flow across the team to effectively implement each workstream & related operational activities • Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible • Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice BASIC QUALIFICATIONS - 10+ years of Microsoft Excel experience - Bachelor's degree or equivalent - Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent PREFERRED QUALIFICATIONS - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 11, 2025 (Updated about 19 hours ago) Posted: June 5, 2025 (Updated 2 days ago) Posted: February 25, 2025 (Updated 7 days ago) Posted: February 25, 2025 (Updated 7 days ago) Posted: February 25, 2025 (Updated 7 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 28, 2025
Full time
Senior Business Program Manager, Global Selling Job ID: Amazon (Shanghai) International Trading Company Limited Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores, and supporting local sellers' success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems. Roles and Responsibilities: • Act as an single owner in ESM team on business domain and own business goal setting and team executions. • Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow. • Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency. • Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution • Structures work flow across the team to effectively implement each workstream & related operational activities • Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible • Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice BASIC QUALIFICATIONS - 10+ years of Microsoft Excel experience - Bachelor's degree or equivalent - Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent PREFERRED QUALIFICATIONS - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 11, 2025 (Updated about 19 hours ago) Posted: June 5, 2025 (Updated 2 days ago) Posted: February 25, 2025 (Updated 7 days ago) Posted: February 25, 2025 (Updated 7 days ago) Posted: February 25, 2025 (Updated 7 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Join our team of technology, financial services and data experts. Credit Benchmark is a financial data analytics company that has partnered with the world's leading financial institutions to create the largest and most sophisticated contributed credit risk data platform in the market. We help clients identify, quantify, and monitor credit risk across a wide array of exposures by leveraging CB's unique and sophisticated data and analytics. The comprehensive nature of CB's consensus ratings coverage on over 115,000 sovereigns, FIs, NBFIs, corporates and funds uniquely place CB as the leading provider of credit risk intelligence. We have experienced significant growth over the last 12 months across our different client segments and are looking to scale up the commercial team for the next phase of growth. The role We are looking for a Sales Director to join our London office to help drive our expansion efforts across EMEA with a strong focus on structured credit, insurance and asset managers. You will be responsible for quantifying and growing your territory by identifying, qualifying, developing, and closing sales opportunities. You will have access to a proven and effective playbook, and extensive evidence of success across our existing portfolio of clients. In addition, you will have a strong support team comprised of highly experienced credit risk experts, quants, product specialists and technical sales engineers, to aid the sales process. In addition to the focus on established segments, you will be able to help build other emerging segments including CLOs, direct lending, etc. You will also be required to provide specialist subject matter input into defining and expanding our network of partnerships. Crucial to this role is the ability to leverage existing long-standing relationships as entry points into viable prospective clients. Having worked in an entrepreneurial environment and / or a proven track record in selling a completely new product/data set would be highly advantageous. We are looking for someone who will help us build a business that we believe will be the cornerstone of our commercial success, not just a salesperson looking to bring in individual deals. The role will be based in London with a hybrid working pattern involving a minimum of three days in the office and moderate travel. Your responsibilities will include Sales Execution : Lead sales cycles from initial outreach through to contract, targeting senior stakeholders across multiple regions and verticals across your segment Target Development : With a strong entrepreneurial mindset, build and manage a focused list of high-value accounts aligned to our ICPs across the buy-side Cross-Regional Coordination : Work closely with US Sales Directors to align go-to-market efforts and ensure consistency and close collaboration Segment Expertise : Develop deep insight into your vertical(s) and become a market-visible advocate within your client segments Cross Functional Collaboration : Collaborate with Product, Legal, Marketing, and Customer Success to deliver tailored, high-impact value propositions Pipeline Management : Own a well-qualified, data-driven pipeline with disciplined CRM use, clear forecasting, and strong CRM hygiene What we are looking for 5 to 7 years' experience selling SaaS solution(s) into financial markets; buy-side (e.g. Insurance, Pension Funds, Asset Managers, specialist investors, CLO, SRT, Structured Credit, Private Debt, Secondaries, etc.) related to credit risk solutions Solid understanding of financial markets; knowledge of credit risk analytics, fixed income solutions or capital market services Leverage existing relationships to gain entry to prospective clients Experience working in an entrepreneurial environment and / or a proven track record in selling a completely new product/data set would be highly advantageous. Ability to generate leads and develop relationships, where none exist and follow-up effectively Ability to drive product development that allows effective integration into client workflow Experience in leveraging tools for prospecting, CRM (e.g. Salesforce) and ability to help drive best practices Excellent networking and presentations skills (both written and spoken) Proactive, with an ability to work under pressure and deliver to deadlines Strong team player Fluency in other foreign languages a bonus Eligible to work in the UK Competitive base salary based on skills and experience Holidays: Competitive holiday package Health and Wellbeing: Private health Insurance cover including mental health cover Pension: Opportunity to join company pension plan Travel: Cycle to work scheme Healthy work/life balance Family Friendly: Supportive environment and generous paid leave for new parents Learning and Development: Professional development opportunities through seminars, conferences, training and courses and internal mentorship Community: Supportive, collaborative and social team environment Our commitment to diversity, equality, and inclusion At Credit Benchmark, we are deeply committed to diversity, equality and inclusion. This means celebrating who we are as individuals and as a team because our company and culture reflect the sum of our employees. We strive to create a mindful and respectful environment that includes fairness, kindness, and understanding. We empower each other to bring our authentic selves to work and champion our colleagues' development and achievements. Our diversity brings a multitude of perspectives and ideas and is imperative to the success of our business. We are dedicated to ensuring that principles of diversity, equality and inclusion are rooted in Credit Benchmark's DNA. We continue to build on these principles as our company grows while retaining the progress we have made as a team. Credit Benchmark is proud to be an Equal Employment Opportunity employer. We believe no one should be at a professional disadvantage because of their background. We do not discriminate based upon any legally protected characteristics and are committed to fostering a working culture that is free of discrimination and harassment. Credit Benchmark is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and employment. If you require reas onable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let us know by contacting our HR team at Credit Benchmark brings together internal credit risk views from over 40 leading global financial institutions. The contributions are anonymized, aggregated, and published in the form of consensus ratings and aggregate analytics to provide an independent, real-world perspective of credit risk. Risk and investment professionals at banks, insurance companies, asset managers and other financial firms use the data for insights into the unrated, monitoring and alerting within their portfolios, benchmarking, assessing and analyzing trends, and fulfilling regulatory requirements and capital.
Jul 28, 2025
Full time
Join our team of technology, financial services and data experts. Credit Benchmark is a financial data analytics company that has partnered with the world's leading financial institutions to create the largest and most sophisticated contributed credit risk data platform in the market. We help clients identify, quantify, and monitor credit risk across a wide array of exposures by leveraging CB's unique and sophisticated data and analytics. The comprehensive nature of CB's consensus ratings coverage on over 115,000 sovereigns, FIs, NBFIs, corporates and funds uniquely place CB as the leading provider of credit risk intelligence. We have experienced significant growth over the last 12 months across our different client segments and are looking to scale up the commercial team for the next phase of growth. The role We are looking for a Sales Director to join our London office to help drive our expansion efforts across EMEA with a strong focus on structured credit, insurance and asset managers. You will be responsible for quantifying and growing your territory by identifying, qualifying, developing, and closing sales opportunities. You will have access to a proven and effective playbook, and extensive evidence of success across our existing portfolio of clients. In addition, you will have a strong support team comprised of highly experienced credit risk experts, quants, product specialists and technical sales engineers, to aid the sales process. In addition to the focus on established segments, you will be able to help build other emerging segments including CLOs, direct lending, etc. You will also be required to provide specialist subject matter input into defining and expanding our network of partnerships. Crucial to this role is the ability to leverage existing long-standing relationships as entry points into viable prospective clients. Having worked in an entrepreneurial environment and / or a proven track record in selling a completely new product/data set would be highly advantageous. We are looking for someone who will help us build a business that we believe will be the cornerstone of our commercial success, not just a salesperson looking to bring in individual deals. The role will be based in London with a hybrid working pattern involving a minimum of three days in the office and moderate travel. Your responsibilities will include Sales Execution : Lead sales cycles from initial outreach through to contract, targeting senior stakeholders across multiple regions and verticals across your segment Target Development : With a strong entrepreneurial mindset, build and manage a focused list of high-value accounts aligned to our ICPs across the buy-side Cross-Regional Coordination : Work closely with US Sales Directors to align go-to-market efforts and ensure consistency and close collaboration Segment Expertise : Develop deep insight into your vertical(s) and become a market-visible advocate within your client segments Cross Functional Collaboration : Collaborate with Product, Legal, Marketing, and Customer Success to deliver tailored, high-impact value propositions Pipeline Management : Own a well-qualified, data-driven pipeline with disciplined CRM use, clear forecasting, and strong CRM hygiene What we are looking for 5 to 7 years' experience selling SaaS solution(s) into financial markets; buy-side (e.g. Insurance, Pension Funds, Asset Managers, specialist investors, CLO, SRT, Structured Credit, Private Debt, Secondaries, etc.) related to credit risk solutions Solid understanding of financial markets; knowledge of credit risk analytics, fixed income solutions or capital market services Leverage existing relationships to gain entry to prospective clients Experience working in an entrepreneurial environment and / or a proven track record in selling a completely new product/data set would be highly advantageous. Ability to generate leads and develop relationships, where none exist and follow-up effectively Ability to drive product development that allows effective integration into client workflow Experience in leveraging tools for prospecting, CRM (e.g. Salesforce) and ability to help drive best practices Excellent networking and presentations skills (both written and spoken) Proactive, with an ability to work under pressure and deliver to deadlines Strong team player Fluency in other foreign languages a bonus Eligible to work in the UK Competitive base salary based on skills and experience Holidays: Competitive holiday package Health and Wellbeing: Private health Insurance cover including mental health cover Pension: Opportunity to join company pension plan Travel: Cycle to work scheme Healthy work/life balance Family Friendly: Supportive environment and generous paid leave for new parents Learning and Development: Professional development opportunities through seminars, conferences, training and courses and internal mentorship Community: Supportive, collaborative and social team environment Our commitment to diversity, equality, and inclusion At Credit Benchmark, we are deeply committed to diversity, equality and inclusion. This means celebrating who we are as individuals and as a team because our company and culture reflect the sum of our employees. We strive to create a mindful and respectful environment that includes fairness, kindness, and understanding. We empower each other to bring our authentic selves to work and champion our colleagues' development and achievements. Our diversity brings a multitude of perspectives and ideas and is imperative to the success of our business. We are dedicated to ensuring that principles of diversity, equality and inclusion are rooted in Credit Benchmark's DNA. We continue to build on these principles as our company grows while retaining the progress we have made as a team. Credit Benchmark is proud to be an Equal Employment Opportunity employer. We believe no one should be at a professional disadvantage because of their background. We do not discriminate based upon any legally protected characteristics and are committed to fostering a working culture that is free of discrimination and harassment. Credit Benchmark is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and employment. If you require reas onable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let us know by contacting our HR team at Credit Benchmark brings together internal credit risk views from over 40 leading global financial institutions. The contributions are anonymized, aggregated, and published in the form of consensus ratings and aggregate analytics to provide an independent, real-world perspective of credit risk. Risk and investment professionals at banks, insurance companies, asset managers and other financial firms use the data for insights into the unrated, monitoring and alerting within their portfolios, benchmarking, assessing and analyzing trends, and fulfilling regulatory requirements and capital.
Safety, Health and Environment (SHE) Manager Willmott Dixon is looking to recruit a Safety, Health and Environmental (SHE) Manager to join our North SHE team (Oldham office), providing guidance and support within our North West region. This site-based role covers various project sites across the region, with flexibility to work from home when not on-site or in the office. About the Role: As the SHE Manager, you will be accountable for ensuring successful safety, health and (low risk) environmental management across multiple projects within the region and will provide clear feedback on performance. You will advise project teams on compliance with SHE legal and company policy requirements, especially high-risk activities and will audit project teams on compliance with legal SHE requirements and group policies The role Key Responsibilities: Monitor, advise, support, enforce, and report on health, safety, and environmental standards. Ensure project teams are equipped to manage SHE risks and opportunities effectively. Conduct audits, site visits, and investigations to guarantee compliance with legal requirements and company policies. Analyse SHE performance data and provide insights to drive continuous improvement. Collaborate with internal teams (including pre-construction) and external stakeholders (including supply chain partners) to share best practices and foster a proactive safety culture. Ensure all accidents and incidents are responded to promptly, with thorough internal and statutory notifications detailing root causes and corrective actions. Essential and Desirable Criteria Essential Qualifications: Level 3 qualification in Occupational Safety & Health. TechIOSH membership and relevant SHE certifications (e.g., IEMA, SEATS, SMSTS). Valid driving license and appropriate CSCS Card. Desired Skills: Proven experience in managing SHE management systems, audits, and performance. Strong communication and influencing skills. Ability to simplify complex SHE topics for diverse audiences. Self-motivated with a positive attitude and resilience to hold teams to account. Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Jul 28, 2025
Full time
Safety, Health and Environment (SHE) Manager Willmott Dixon is looking to recruit a Safety, Health and Environmental (SHE) Manager to join our North SHE team (Oldham office), providing guidance and support within our North West region. This site-based role covers various project sites across the region, with flexibility to work from home when not on-site or in the office. About the Role: As the SHE Manager, you will be accountable for ensuring successful safety, health and (low risk) environmental management across multiple projects within the region and will provide clear feedback on performance. You will advise project teams on compliance with SHE legal and company policy requirements, especially high-risk activities and will audit project teams on compliance with legal SHE requirements and group policies The role Key Responsibilities: Monitor, advise, support, enforce, and report on health, safety, and environmental standards. Ensure project teams are equipped to manage SHE risks and opportunities effectively. Conduct audits, site visits, and investigations to guarantee compliance with legal requirements and company policies. Analyse SHE performance data and provide insights to drive continuous improvement. Collaborate with internal teams (including pre-construction) and external stakeholders (including supply chain partners) to share best practices and foster a proactive safety culture. Ensure all accidents and incidents are responded to promptly, with thorough internal and statutory notifications detailing root causes and corrective actions. Essential and Desirable Criteria Essential Qualifications: Level 3 qualification in Occupational Safety & Health. TechIOSH membership and relevant SHE certifications (e.g., IEMA, SEATS, SMSTS). Valid driving license and appropriate CSCS Card. Desired Skills: Proven experience in managing SHE management systems, audits, and performance. Strong communication and influencing skills. Ability to simplify complex SHE topics for diverse audiences. Self-motivated with a positive attitude and resilience to hold teams to account. Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Job Title: People Partner Location: Hybrid Working on at our Campus in Oxford Road, Manchester / Remote Salary: £46,735 to £57,422 (pro rata) per annum, dependent on relevant experience Job Type: Permanent, 1 x 0.6 FTE and 1 x 0.8 FTE Closing Date: 28/07/2025 This University are seeking to appoint a dynamic and experienced People Partner to join their People Team. The People Partner role with faculties is a critical role within the wider team and People Directorate. The purpose of the role is to ensure the quality and consistent delivery of people solutions to faculties, schools and PS teams with a focus on talent, succession, organisational and workforce design, development, performance and a culture of belonging. The People Partner is a trusted advisor and coach to school, professional services (PS) or functional leadership teams, supported by People Services and Centre of Excellence teams within the wider People directorate. The role is responsible for identifying faculty / PS and Cultural Institutes (CI) organisational needs, to commission the expertise of the relevant CoEs and for embedding the CoE interventions that respond to those needs. The role will support 1 -2 schools within faculty, 1-2 larger PS directorates or 1-2 critical functional line teams. This is a hybrid role with a minimum of 2/3 days working on our campus on Oxford Road, Manchester. This is an excellent opportunity for a motivated individual looking to advance their career in a collaborative and forward-thinking environment. Person Specification Knowledge and/or experience of applying OD tools and techniques. Up to date knowledge of best practice, current innovations, trends and developments in HR and understands the relevance to the University and its goals. Experience of working as a HR / People Partner in a unionised environment. Demonstrable experience of supporting the successful delivery of change programmes in a large and complex organisation. Experience of successfully promoting a positive and enabling culture that puts the people experience at the heart of service delivery. Commercial Awareness - Has the ability to connect people requirements to the priorities and performance goals of the University. Strategic Thinking - Carefully considers known organisational factors and drivers and is able to integrate these into people plans and priorities. Demonstrates ability to integrate organisational strengths and development areas into people plans in response to internal and external influencers. Analytical Thinking - Uses multiple sources of information and data. Translates insights into a people narrative that turns discussions into tangible recommendations, actions and solutions. Is curious about trends and has the drive to investigate root cause and effect. Service Excellence - Delivers agreed priorities effectively and in a timely manner. Champions efficient delivery methods including automation and self-serve approaches. Has a continuous improvement mindset and frequently identifies and delivers improvements to service delivery. Change Management - Uses organisational knowledge to lead design and people change conversations. Demonstrates the ability to translate commercial, financial, strategic and operational priorities into clear and achievable change initiatives with clear delivery plans. Continuous Improvement - Demonstrates a consistent continuous improvement mindset, applying principles across all stands of delivery in the people plan. Is able to translate process steps into people experiences and evolving business needs and is a key contributor to CI solutions. Collaboration - Actively builds and maintains collaborative and long-lasting internal and external relationships. Works effectively with key stakeholders to identify and understand priorities and challenges, requirements and to agree on range of people priorities in response to stakeholder needs. Influencing - Leverages trust and collaborative relationships to build support for ideas. Is able to anticipate and mitigate for potential barriers and resistance. Can present ideas in the context of benefits to stakeholder priorities. Professionally qualified - either MCIPD or broad based business qualification supported by practical HR experience in all aspects of HR, including reward, employee relations/engagement, resourcing and training & development. As one of the leading Universities our employees enjoy exclusive access to excellent benefits and schemes including: Generous annual leave allowance, including Christmas/New Year closure Pension scheme membership to provide benefits for you and your family Well-being programme with counselling, fitness and leading sports facilities Learning and development opportunities Season ticket loans for public transport Cycle to Work Scheme Workplace nursery scheme Staff recognition schemes Staff discounts on a range of products and services including travel and high street savings Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of; Personnel Officer, Human Resources Officer, HR Officer, HR Executive, Personnel Manager, Personnel Development, People Development, Staff Development Officer may also be considered for this role.
Jul 25, 2025
Full time
Job Title: People Partner Location: Hybrid Working on at our Campus in Oxford Road, Manchester / Remote Salary: £46,735 to £57,422 (pro rata) per annum, dependent on relevant experience Job Type: Permanent, 1 x 0.6 FTE and 1 x 0.8 FTE Closing Date: 28/07/2025 This University are seeking to appoint a dynamic and experienced People Partner to join their People Team. The People Partner role with faculties is a critical role within the wider team and People Directorate. The purpose of the role is to ensure the quality and consistent delivery of people solutions to faculties, schools and PS teams with a focus on talent, succession, organisational and workforce design, development, performance and a culture of belonging. The People Partner is a trusted advisor and coach to school, professional services (PS) or functional leadership teams, supported by People Services and Centre of Excellence teams within the wider People directorate. The role is responsible for identifying faculty / PS and Cultural Institutes (CI) organisational needs, to commission the expertise of the relevant CoEs and for embedding the CoE interventions that respond to those needs. The role will support 1 -2 schools within faculty, 1-2 larger PS directorates or 1-2 critical functional line teams. This is a hybrid role with a minimum of 2/3 days working on our campus on Oxford Road, Manchester. This is an excellent opportunity for a motivated individual looking to advance their career in a collaborative and forward-thinking environment. Person Specification Knowledge and/or experience of applying OD tools and techniques. Up to date knowledge of best practice, current innovations, trends and developments in HR and understands the relevance to the University and its goals. Experience of working as a HR / People Partner in a unionised environment. Demonstrable experience of supporting the successful delivery of change programmes in a large and complex organisation. Experience of successfully promoting a positive and enabling culture that puts the people experience at the heart of service delivery. Commercial Awareness - Has the ability to connect people requirements to the priorities and performance goals of the University. Strategic Thinking - Carefully considers known organisational factors and drivers and is able to integrate these into people plans and priorities. Demonstrates ability to integrate organisational strengths and development areas into people plans in response to internal and external influencers. Analytical Thinking - Uses multiple sources of information and data. Translates insights into a people narrative that turns discussions into tangible recommendations, actions and solutions. Is curious about trends and has the drive to investigate root cause and effect. Service Excellence - Delivers agreed priorities effectively and in a timely manner. Champions efficient delivery methods including automation and self-serve approaches. Has a continuous improvement mindset and frequently identifies and delivers improvements to service delivery. Change Management - Uses organisational knowledge to lead design and people change conversations. Demonstrates the ability to translate commercial, financial, strategic and operational priorities into clear and achievable change initiatives with clear delivery plans. Continuous Improvement - Demonstrates a consistent continuous improvement mindset, applying principles across all stands of delivery in the people plan. Is able to translate process steps into people experiences and evolving business needs and is a key contributor to CI solutions. Collaboration - Actively builds and maintains collaborative and long-lasting internal and external relationships. Works effectively with key stakeholders to identify and understand priorities and challenges, requirements and to agree on range of people priorities in response to stakeholder needs. Influencing - Leverages trust and collaborative relationships to build support for ideas. Is able to anticipate and mitigate for potential barriers and resistance. Can present ideas in the context of benefits to stakeholder priorities. Professionally qualified - either MCIPD or broad based business qualification supported by practical HR experience in all aspects of HR, including reward, employee relations/engagement, resourcing and training & development. As one of the leading Universities our employees enjoy exclusive access to excellent benefits and schemes including: Generous annual leave allowance, including Christmas/New Year closure Pension scheme membership to provide benefits for you and your family Well-being programme with counselling, fitness and leading sports facilities Learning and development opportunities Season ticket loans for public transport Cycle to Work Scheme Workplace nursery scheme Staff recognition schemes Staff discounts on a range of products and services including travel and high street savings Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of; Personnel Officer, Human Resources Officer, HR Officer, HR Executive, Personnel Manager, Personnel Development, People Development, Staff Development Officer may also be considered for this role.
Supplier Quality Lead - Near Edinburgh (Hybrid + Intl. Travel) Job Type Permanent Location Edinburgh Bonus, Hybrid, WFH, Progression Job Ref BBBH57 Date Added July 1st, 2025 Consultant Liam Kirton Supplier Quality Lead - Near Edinburgh (Hybrid) Hybrid + International Travel: 3 days per week in office, 2 days WFH Travel abroad to supplier sites around once per quarter Lorien's long-standing, successful and expanding client, with offices very commutable from Central Edinburgh and the surrounding, is looking to recruit a Supplier Quality Lead to join their team. We're proud to be partnering again with one of our most established clients as they continue to expand their operations and offer a complex, evolving and high-impact product line. This is a fantastic shot to join a forward-thinking business in a key quality leadership role that supports both product excellence and supplier development. In return, you'll join a supportive organisation well versed in keeping their staff happy plus a generous bonus scheme, flexible and hybrid working models, annual salary reviews, plenty of opportunities to upskill and progress professionally, and a range of other benefits designed with employee happiness in mind. We'd also be happy to share the great feedback from all of the people we have placed into this function already from Software and Hardware Engineers to PMs, Support, Operations staff, Managers and more. What You'll Be Doing: Be the key QA liaison for all supplier-related matters, ensuring rigorous standards across the board. Travel to supplier sites around the world to perform deep investigations into processes and procedures, ensure they are being adhered to in person and identify areas for improvement. Lead initiatives to embed regulatory and compliance updates into supplier frameworks. Guide suppliers through evolving quality expectations, fostering a culture of excellence. Partner closely with stakeholders across engineering, supply chain, and operations to drive supplier performance metrics. Set and track strategic quality objectives using relevant tools. Facilitate structured RCA investigations and use appropriate processes to tackle quality issues at their source. Utilise data-driven insights to champion continuous improvement in external manufacturing partners. Own and maintain supplier quality processes and documentation using digital compliance systems. Spearhead capability enhancement programmes, including Lean, Six Sigma, and Kaizen methodologies. Promote a proactive approach to defect prevention and operational consistency. What You'll Bring: Solid working knowledge of Quality frameworks/offerings/processes (ISO 9001 / FDA regulations / ). Excellent communicator who can influence stakeholders and collaborate cross-functionally. Strong root cause analysis skills and an improvement-focused mindset. Practical understanding of sampling plans and test methods such as Gage R&R. Ideally Qualified Internal Auditor with proven hands-on audit knowledge. Strong grasp of supply chain/manufacturing quality barriers/challenges - preferably gained in a regulated setting. Why This Role? This business is known for evolving with the times - investing in both people and product innovation. As part of a growing team and with new programmes ahead, this is your chance to take ownership and help shape the way suppliers support world-class and global-reaching product delivery, while enjoying competitive remuneration, great benefits, exciting workloads and projects to tackle, and a supportive environment with personal and professional progression opportunities. Ready for your next step? Apply now with your latest CV and reach out for a confidential discussion at a time that works for you. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 25, 2025
Full time
Supplier Quality Lead - Near Edinburgh (Hybrid + Intl. Travel) Job Type Permanent Location Edinburgh Bonus, Hybrid, WFH, Progression Job Ref BBBH57 Date Added July 1st, 2025 Consultant Liam Kirton Supplier Quality Lead - Near Edinburgh (Hybrid) Hybrid + International Travel: 3 days per week in office, 2 days WFH Travel abroad to supplier sites around once per quarter Lorien's long-standing, successful and expanding client, with offices very commutable from Central Edinburgh and the surrounding, is looking to recruit a Supplier Quality Lead to join their team. We're proud to be partnering again with one of our most established clients as they continue to expand their operations and offer a complex, evolving and high-impact product line. This is a fantastic shot to join a forward-thinking business in a key quality leadership role that supports both product excellence and supplier development. In return, you'll join a supportive organisation well versed in keeping their staff happy plus a generous bonus scheme, flexible and hybrid working models, annual salary reviews, plenty of opportunities to upskill and progress professionally, and a range of other benefits designed with employee happiness in mind. We'd also be happy to share the great feedback from all of the people we have placed into this function already from Software and Hardware Engineers to PMs, Support, Operations staff, Managers and more. What You'll Be Doing: Be the key QA liaison for all supplier-related matters, ensuring rigorous standards across the board. Travel to supplier sites around the world to perform deep investigations into processes and procedures, ensure they are being adhered to in person and identify areas for improvement. Lead initiatives to embed regulatory and compliance updates into supplier frameworks. Guide suppliers through evolving quality expectations, fostering a culture of excellence. Partner closely with stakeholders across engineering, supply chain, and operations to drive supplier performance metrics. Set and track strategic quality objectives using relevant tools. Facilitate structured RCA investigations and use appropriate processes to tackle quality issues at their source. Utilise data-driven insights to champion continuous improvement in external manufacturing partners. Own and maintain supplier quality processes and documentation using digital compliance systems. Spearhead capability enhancement programmes, including Lean, Six Sigma, and Kaizen methodologies. Promote a proactive approach to defect prevention and operational consistency. What You'll Bring: Solid working knowledge of Quality frameworks/offerings/processes (ISO 9001 / FDA regulations / ). Excellent communicator who can influence stakeholders and collaborate cross-functionally. Strong root cause analysis skills and an improvement-focused mindset. Practical understanding of sampling plans and test methods such as Gage R&R. Ideally Qualified Internal Auditor with proven hands-on audit knowledge. Strong grasp of supply chain/manufacturing quality barriers/challenges - preferably gained in a regulated setting. Why This Role? This business is known for evolving with the times - investing in both people and product innovation. As part of a growing team and with new programmes ahead, this is your chance to take ownership and help shape the way suppliers support world-class and global-reaching product delivery, while enjoying competitive remuneration, great benefits, exciting workloads and projects to tackle, and a supportive environment with personal and professional progression opportunities. Ready for your next step? Apply now with your latest CV and reach out for a confidential discussion at a time that works for you. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
As a Senior Control Assurance Assessor, you'll test security controls both on-premise and in the cloud to ensure design implementation, safeguarding Experian's assets. You'll assess control design, performance, and compliance with standards and regulations, reporting to the Information Security Control Assurance Testing Manager. Identifying gaps, documenting findings, and recommending improvements to mitigate risks are important responsibilities. Using data-driven testing techniques and a defined methodology, you'll collaborate to ensure controls meet current risks and regulatory requirements. Primary Responsibilities Conduct security control assessments, using documented control activities (where they exist) and regulatory requirements. Develop test plans, test cases, and procedures, applying data from security tools to capture evidence. Use queries and dashboards to identify potential control failures as part of the control testing process. Ensure the accuracy and timely completion of control testing, providing peer review. Document findings, including root cause analysis and applicable recommendations for remediation. Be the primary liaison with partners, delivering clear progress updates and results. Contribute lessons learned by integrating partner feedback to improve the control testing program. About Experian About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine . Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self. We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity. Experience and Skills What your background is A bachelor's degree in computer science, management information systems, or a relevant field, or equivalent demonstrable experience. 5+ years' of experience in Information Security or Information Technology 3+ years' experience performing IT Audit or security control testing. Knowledge of internal audit methodologies, including risk assessment, execution, and reporting. Proficiency in industry standards and frameworks (e.g., NIST 800-53, ISO 27001/27002). Familiarity with privacy regulations (e.g., GDPR, CCPA) and breach notification laws. Experience with sector-specific frameworks (e.g., HIPAA, PCI). Technical Skills Proficiency with security tools (SailPoint, Rapid7, Wiz.io , MS Defender, SIEM, vulnerability management, penetration testing). Knowledge of cloud technologies (AWS, Azure). Experience using generative AI (e.g., ChatGPT) for test strategies, reports, and communications. Skills in automation and analytics tools (Excel, Tableau, Alteryx, or PowerBI). Create queries and reports in RSA Archer and ServiceNow. Familiarity with Kanban boards and Jira. Desired Competencies Understanding of cybersecurity principles and organizational requirements. Experience applying governance, risk, and control principles. Experience in automated and manual testing of security controls. Experience facilitating meetings and conveying complex ideas. Data collection, validation, analysis, and interpretation. Experience Researching and applying latest technologies. Experience with Agile methodology. Big 4 accounting experience. Hold a professional certification such as CISA, CISM, CISSP, PCI QSA, ISO 27001 Lead Auditor, or equivalent. Additional Information This is a permanent hybrid role in Costa Rica. No relocation available. Culture at Experian Our uniqueness is that we value yours. Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering the list goes on! Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
Jul 25, 2025
Full time
As a Senior Control Assurance Assessor, you'll test security controls both on-premise and in the cloud to ensure design implementation, safeguarding Experian's assets. You'll assess control design, performance, and compliance with standards and regulations, reporting to the Information Security Control Assurance Testing Manager. Identifying gaps, documenting findings, and recommending improvements to mitigate risks are important responsibilities. Using data-driven testing techniques and a defined methodology, you'll collaborate to ensure controls meet current risks and regulatory requirements. Primary Responsibilities Conduct security control assessments, using documented control activities (where they exist) and regulatory requirements. Develop test plans, test cases, and procedures, applying data from security tools to capture evidence. Use queries and dashboards to identify potential control failures as part of the control testing process. Ensure the accuracy and timely completion of control testing, providing peer review. Document findings, including root cause analysis and applicable recommendations for remediation. Be the primary liaison with partners, delivering clear progress updates and results. Contribute lessons learned by integrating partner feedback to improve the control testing program. About Experian About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine . Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self. We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity. Experience and Skills What your background is A bachelor's degree in computer science, management information systems, or a relevant field, or equivalent demonstrable experience. 5+ years' of experience in Information Security or Information Technology 3+ years' experience performing IT Audit or security control testing. Knowledge of internal audit methodologies, including risk assessment, execution, and reporting. Proficiency in industry standards and frameworks (e.g., NIST 800-53, ISO 27001/27002). Familiarity with privacy regulations (e.g., GDPR, CCPA) and breach notification laws. Experience with sector-specific frameworks (e.g., HIPAA, PCI). Technical Skills Proficiency with security tools (SailPoint, Rapid7, Wiz.io , MS Defender, SIEM, vulnerability management, penetration testing). Knowledge of cloud technologies (AWS, Azure). Experience using generative AI (e.g., ChatGPT) for test strategies, reports, and communications. Skills in automation and analytics tools (Excel, Tableau, Alteryx, or PowerBI). Create queries and reports in RSA Archer and ServiceNow. Familiarity with Kanban boards and Jira. Desired Competencies Understanding of cybersecurity principles and organizational requirements. Experience applying governance, risk, and control principles. Experience in automated and manual testing of security controls. Experience facilitating meetings and conveying complex ideas. Data collection, validation, analysis, and interpretation. Experience Researching and applying latest technologies. Experience with Agile methodology. Big 4 accounting experience. Hold a professional certification such as CISA, CISM, CISSP, PCI QSA, ISO 27001 Lead Auditor, or equivalent. Additional Information This is a permanent hybrid role in Costa Rica. No relocation available. Culture at Experian Our uniqueness is that we value yours. Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering the list goes on! Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will be responsible for leading and supporting the engagement survey process for BCG globally. In support of this, you will own the annual People Survey as well as the Pulse Checks across all of BCG and our affiliated businesses throughout the year. This job includes (but is not limited to): Driving change management across survey strategy and implementation: Leading thoughtful evolution of the survey approach, adapting content and processes to meet emerging business needs Ensuring smooth adoption of new formats or practices by collaborating with key stakeholders and providing clear communications Managing impact of change on stakeholders and building buy-in across the organization Leading the survey content, questions, and format: Aligning changes with the global People Teams Managing survey changes and comparison Ensuring we ask the right questions each cycle Ensuring the right level of protection for people's responses Owning the vendor relationship with our external partner, working closely with team on changes to survey structure, content, and timing Executing the surveys together with our vendor, ensuring that everyone receives the chance to voice their thoughts, and driving maximum participation Partnering with our data visualization team to work through the results launches, leading changes to the dashboards as appropriate Leading internal processes and communication to ensure that all relevant leaders across the firm receive their results in a timely way, respecting the rules of confidentiality we have established Analyzing the global results together with the leadership of the People Team and the Legal team to ensure we identify and act on what people have told us Managing a wide range of senior stakeholders globally, across different functions and regions: Driving alignment with the People sub-functions Leading conversations with senior leaders to review question content as well as drive understanding and ownership of results Acting as a trusted advisor and subject matter expert on survey insights and implications You may also be asked to support other People Leadership priorities as they are identified and defined. YOU'RE GOOD AT You are comfortable working and supporting a very senior team with access to the leaders of BCG globally. You're good at fostering data-driven conversations and are willing to get into the details to ensure both rigorously accurate and meaningful analysis. You can lead complicated processes with a very large number of stakeholders across all offices and organizations of BCG. You are able to work independently, while embedding yourself in a truly global team. You are comfortable working in an international environment and are passionate about delivering the right value to our people. What You'll Bring Bachelor's degree in business, human resources, organizational development, mathematics, statistics, or another related field is required Deep analytical skills, both technically and in the development of meaningful and business- relevant metrics. You: Are self-driven at the module level Resolve complex issues/problems independently with sound judgment Perform rigorous and accurate analysis Challenge the traditional way of doing things; move beyond the obvious Address root causes behind issues, understand big picture and long-term implications Experience coordinating large processes, ideally proven in global or regional roles in a professional services company, or casework in a similar setting The ability to drive to decisions and actions in a deeply ambiguous environment Self-motivation: you take initiative, possess creative problem-solving skills, and willingness to offer suggestions for improvement; you build relationships to leverage resources Structure: you plan and prioritize work/projects effectively (for the short and long term) Comfort working and teaming in a virtual environment and willingness to adjust your daily schedule to accommodate global time zones, as necessary Judgment in managing confidential/sensitive information; you are trustworthy and discrete Comfort with presenting data to senior stakeholders and strong communication skills Influence and networking skills; ability to work and connect with a broad range of BCG partners A track record for being able to connect as a trusted peer with consulting staff and case leadership An ability to multi-task on different projects under tight timeframes Advanced proficiency in Excel and PowerPoint Familiarity with BCG desired Who You'll Work With The broader People Data and Tech Team & leadership Members of the People Leadership Team & the Global People Functional Leaders Local, regional, and global People team members Your team is truly global with our members in the Germany, the UK, India, and the US, and works across the globe. We work largely virtually, coordinating across time zones and across cultures. We also value the ability and the opportunity to meet in person, and travel occasionally to achieve this. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will be responsible for leading and supporting the engagement survey process for BCG globally. In support of this, you will own the annual People Survey as well as the Pulse Checks across all of BCG and our affiliated businesses throughout the year. This job includes (but is not limited to): Driving change management across survey strategy and implementation: Leading thoughtful evolution of the survey approach, adapting content and processes to meet emerging business needs Ensuring smooth adoption of new formats or practices by collaborating with key stakeholders and providing clear communications Managing impact of change on stakeholders and building buy-in across the organization Leading the survey content, questions, and format: Aligning changes with the global People Teams Managing survey changes and comparison Ensuring we ask the right questions each cycle Ensuring the right level of protection for people's responses Owning the vendor relationship with our external partner, working closely with team on changes to survey structure, content, and timing Executing the surveys together with our vendor, ensuring that everyone receives the chance to voice their thoughts, and driving maximum participation Partnering with our data visualization team to work through the results launches, leading changes to the dashboards as appropriate Leading internal processes and communication to ensure that all relevant leaders across the firm receive their results in a timely way, respecting the rules of confidentiality we have established Analyzing the global results together with the leadership of the People Team and the Legal team to ensure we identify and act on what people have told us Managing a wide range of senior stakeholders globally, across different functions and regions: Driving alignment with the People sub-functions Leading conversations with senior leaders to review question content as well as drive understanding and ownership of results Acting as a trusted advisor and subject matter expert on survey insights and implications You may also be asked to support other People Leadership priorities as they are identified and defined. YOU'RE GOOD AT You are comfortable working and supporting a very senior team with access to the leaders of BCG globally. You're good at fostering data-driven conversations and are willing to get into the details to ensure both rigorously accurate and meaningful analysis. You can lead complicated processes with a very large number of stakeholders across all offices and organizations of BCG. You are able to work independently, while embedding yourself in a truly global team. You are comfortable working in an international environment and are passionate about delivering the right value to our people. What You'll Bring Bachelor's degree in business, human resources, organizational development, mathematics, statistics, or another related field is required Deep analytical skills, both technically and in the development of meaningful and business- relevant metrics. You: Are self-driven at the module level Resolve complex issues/problems independently with sound judgment Perform rigorous and accurate analysis Challenge the traditional way of doing things; move beyond the obvious Address root causes behind issues, understand big picture and long-term implications Experience coordinating large processes, ideally proven in global or regional roles in a professional services company, or casework in a similar setting The ability to drive to decisions and actions in a deeply ambiguous environment Self-motivation: you take initiative, possess creative problem-solving skills, and willingness to offer suggestions for improvement; you build relationships to leverage resources Structure: you plan and prioritize work/projects effectively (for the short and long term) Comfort working and teaming in a virtual environment and willingness to adjust your daily schedule to accommodate global time zones, as necessary Judgment in managing confidential/sensitive information; you are trustworthy and discrete Comfort with presenting data to senior stakeholders and strong communication skills Influence and networking skills; ability to work and connect with a broad range of BCG partners A track record for being able to connect as a trusted peer with consulting staff and case leadership An ability to multi-task on different projects under tight timeframes Advanced proficiency in Excel and PowerPoint Familiarity with BCG desired Who You'll Work With The broader People Data and Tech Team & leadership Members of the People Leadership Team & the Global People Functional Leaders Local, regional, and global People team members Your team is truly global with our members in the Germany, the UK, India, and the US, and works across the globe. We work largely virtually, coordinating across time zones and across cultures. We also value the ability and the opportunity to meet in person, and travel occasionally to achieve this. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go-to contact for thousands of creators who've completed campaigns with us - making sure their post-campaign payment questions, concerns, and issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You'll also help us spot friction points, improve processes, and reduce delays at scale. This is a global role, with a majority of queries originating from the UK and US. Flexible working hours may be required for handling queries across key timezones. 3 best things about the job You'll work directly with creators and agents globally, solving their queries quickly and strengthening our relationships. You'll be a key part in shaping our creator payment experience, with the freedom and autonomy to build things better, your way. You'll be the creator's voice within the business - respected for your ability to spot issues, raise the right flags, and drive improvements that protect both experience and process. Measures of success - In the first few months, you would have: Been fully trained on Hubspot, our internally developed platform Waves, and our ticketing system which you will use to triage queries Confidently started managing the payments inbox and taking over queries handed off by Client Services Understood the common root causes of payment delays or errors, and how to triage them Established working relationships with Finance, Client Services, and Product for escalations Designed or improved at least two internal processes Success Metrics Response Time: >95% responses within 1 business day Inbox Management: Reduction in repeat queries from the same creator or agent Reporting & Insight: Monthly reporting on payment issues with actionable insights Internal stakeholder satisfaction: Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to find the source of the issue, resolve it quickly, and prevent it from recurring Maintain a calm, solutions-first approach in all creator interactions Own the tracking of tax forms (e.g., W-8/W-9) and payment compliance docs Escalate repeat-negative experiences or risks for proactive management Payment Process Stewardship Monitor billing handovers to ensure client invoicing happens on time - preventing downstream delays for creators Create and update internal policies and processes to improve speed and consistency in issue resolution. Build and maintain clear escalation playbooks for common issues. Protect the integrity of the payment process by making sure exceptions remain rare, justified, and well-documented Produce a monthly "State of Creator Payments" report, summarising query trends, delays, root causes, and action points for improvements Run quarterly pulse checks to gather creator feedback on their payment experience Campaign Insight & Collaboration Support Client Services teams with contracting or creator onboarding tasks from time to time Use frontline insight to advocate for the creator experience in system developments or process changes Track Talent Agencies we work with and maintain an up-to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to support creators globally when needed Hands-on, collaborative, and proactive What you will need 5+ years in customer service, talent management, community management, or creator support (ideally in influencer marketing or tech) Experience in high-volume service environments - such as hospitality or retail - where resolving queries and managing expectations was a daily priority Exceptional written and verbal communication skills - you're clear, concise, and human in tone Comfortable using multiple tools and systems A genuine interest in the influencer space, and an excitement to connect with the people and agencies shaping it. A builder's mindset - you're happy improving things that aren't perfect yet Highly organised, responsive, and above all, calm under pressure
Jul 24, 2025
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go-to contact for thousands of creators who've completed campaigns with us - making sure their post-campaign payment questions, concerns, and issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You'll also help us spot friction points, improve processes, and reduce delays at scale. This is a global role, with a majority of queries originating from the UK and US. Flexible working hours may be required for handling queries across key timezones. 3 best things about the job You'll work directly with creators and agents globally, solving their queries quickly and strengthening our relationships. You'll be a key part in shaping our creator payment experience, with the freedom and autonomy to build things better, your way. You'll be the creator's voice within the business - respected for your ability to spot issues, raise the right flags, and drive improvements that protect both experience and process. Measures of success - In the first few months, you would have: Been fully trained on Hubspot, our internally developed platform Waves, and our ticketing system which you will use to triage queries Confidently started managing the payments inbox and taking over queries handed off by Client Services Understood the common root causes of payment delays or errors, and how to triage them Established working relationships with Finance, Client Services, and Product for escalations Designed or improved at least two internal processes Success Metrics Response Time: >95% responses within 1 business day Inbox Management: Reduction in repeat queries from the same creator or agent Reporting & Insight: Monthly reporting on payment issues with actionable insights Internal stakeholder satisfaction: Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to find the source of the issue, resolve it quickly, and prevent it from recurring Maintain a calm, solutions-first approach in all creator interactions Own the tracking of tax forms (e.g., W-8/W-9) and payment compliance docs Escalate repeat-negative experiences or risks for proactive management Payment Process Stewardship Monitor billing handovers to ensure client invoicing happens on time - preventing downstream delays for creators Create and update internal policies and processes to improve speed and consistency in issue resolution. Build and maintain clear escalation playbooks for common issues. Protect the integrity of the payment process by making sure exceptions remain rare, justified, and well-documented Produce a monthly "State of Creator Payments" report, summarising query trends, delays, root causes, and action points for improvements Run quarterly pulse checks to gather creator feedback on their payment experience Campaign Insight & Collaboration Support Client Services teams with contracting or creator onboarding tasks from time to time Use frontline insight to advocate for the creator experience in system developments or process changes Track Talent Agencies we work with and maintain an up-to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to support creators globally when needed Hands-on, collaborative, and proactive What you will need 5+ years in customer service, talent management, community management, or creator support (ideally in influencer marketing or tech) Experience in high-volume service environments - such as hospitality or retail - where resolving queries and managing expectations was a daily priority Exceptional written and verbal communication skills - you're clear, concise, and human in tone Comfortable using multiple tools and systems A genuine interest in the influencer space, and an excitement to connect with the people and agencies shaping it. A builder's mindset - you're happy improving things that aren't perfect yet Highly organised, responsive, and above all, calm under pressure
