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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you! What will I be doing? Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements. Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities. Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up. Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables. Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience. Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom. Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities. Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform. Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers. What skills do I need? 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer Bachelor's degree in a relevant field or equivalent practical experience. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and migration Strong technical proficiency and the ability to understand and configure software integrations. Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. Passion for delivering exceptional customer service and driving customer success. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf

As a product-driven company founded by engineers, we know the value of a great engineering culture, and we're looking for a Principal DevOps Engineer to join a team built from the ground up on trust, teamwork and tight feedback loops. As a Principal DevOps Engineer you'll work collaboratively using a pragmatically-chosen modern tech stack (Kubernetes, AWS, Terraform, .NET) to help Gearset run a scalable, secure and reliable service, and enable development of the solution to scale with the rapid growth of the company. We live by our core values, which aren't just nice words - they guide us through day-to-day challenges and are the foundation of how we work together. Our pragmatic approach has allowed us to maintain the ability to release updates to our application multiple times a day, even as we add new features to the product and expand our global footprint. What's the opportunity for a Principal DevOps Engineer at Gearset? Be an integral part of building and supporting our multi-tenant infrastructure, running in multiple regions across the globe, all powered by AWS and Kubernetes Work on critical production infrastructure used by thousands of teams and help us to maintain our excellent reputation for delivering a service with minimal downtime, even when we're making complex changes behind the scenes Get involved in building and maintaining the automation that allows our engineering team to safely release updates to our product multiple times per day Continuously improve the security of our infrastructure and our ability to detect and respond to issues Collaborate with and support teams across the organisation, including developers, designers, data engineers, marketers and salespeople, to make a real difference to our customers What you'll achieve Operate and evolve our infrastructure to help scale for an ever-growing user base, and support a team developing our increasingly sophisticated SaaS Work closely with developers to ensure our application and infrastructure work in harmony, using your expertise and rigour to make sure changes are rolled out safely and smoothly Lead initiatives to fortify our security measures and keep our customers' data secure Work with teams across Gearset to deliver infrastructure that supports their impactful work Contribute your experience and insight to a collaborative, self-directed team with autonomy over its roadmap and practices About you Have 5+ years' experience as a DevOps engineer Have in-depth practical experience working on AWS (VPC networking and security, IAM, EC2, Postgres RDS, S3, EKS) experience running production-level services in Kubernetes and managing and maintaining the cluster Practical experience automating the management of infrastructure with Terraform Experience in the configuration and running of a CI/CD pipeline Previous experience working on hosted, multi-tenant products Previous experience supporting the operation of a hosted, multi-tenant SaaS product at scale Comfortable giving and receiving constructive feedback to make your work even better Approach your work with pragmatism, prioritising iteration, and delivering value over process and deliberation Great to haves Experience with .NET/C# You've worked in an agile development team with a focus on delivering value early Experience with building observability and alerting into systems Salary and benefits (the stuff you'd expect!) Salary is £78K - £100K (depending on experience) This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office) Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch in the office 25 days holiday plus bank holidays (with the option to buy an extra 5 each year) Company Pension Plan (matching up to 5%) Bupa health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits £78,000 - £100,000 a year About the engineering team We know it can be hard to get a real sense of what it's like to work in a team from the job ad, so we've created this page to give you an idea of what it's like working in the engineering team at Gearset. And, if you want to get to know some of our engineering leaders, take a look at Eamonn and Alice, two of our Development Managers, to give you an idea of what you can expect. Some of us studied computer science; some of us have only ever worked at startups; some have worked at huge companies; some are former consultants and some are former chemists. We know diverse teams with varied experiences and opinions are key to the success of the business, so if what we've shared about this role sounds interesting, we'd encourage you to apply, whatever your background. Hear from some of our engineers Engineering video - Interview process A small graphic similar to the DevOps maturity matrix that links to interview process page - About us Gearset is the leading Salesforce DevOps platform trusted by more than 2000 companies around the globe, including McKesson, Accenture and IBM. We've the fast paced exciting environment of a start-up, with the success and ambition of a scale-up, with offices in Belfast, London, and Chicago, alongside our Cambridge (UK) HQ. We're proud of our unique culture built on trust, collaboration, transparency, and teamwork, allowing us to have a feedback-driven culture that keeps us focused on delivering the best solution for our customers. Alongside our Glassdoor score of 4.8/5, and customer G2 scores of 4.7/5, we hold three awards from Best Companies UK. These include: Top 5 Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company, and Top 5 Best Technology Company to work for in the whole of the UK.

Product Owner Commercial and Specialty Insurance Domain - London Lead Consultant Job Level - Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives. As an Insurance Domain Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artefacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Additionally, you will contribute to the growth of our insurance practice through thought leadership, internal knowledge sharing and pre-sales activities. Required Skills & Experience Experience in the full System Development Life Cycle (SDLC) on a variety of technologies and platforms preferably in Property & Casualty Insurance Overall 10+ year of experience in the IT industry At least 4 years of experience in the UK insurance market, with a strong background in commercial, specialty, and Lloyd's of London insurance. Scrum/Agile experience in a PO role or similar on an Agile Team environment. Excellent understanding of how to operate in an Agile Team setting. Experience in Agile Poker, WSJF and similar Agile estimating tools. Successful track record of backlog refinement for a complex system implementation. Successful track record of quickly learning new complex systems. Demonstrated experience in User Story refinement. Proven record of minimal churning/re-work after Story is accepted by the PO. Must be able to translate business requirements into well-formed technical and system requirements Experience with modelling business processes, data flows, and workflow processes depicting relationships between Insurance data entities. Strong business consulting skills associated with complex IT system implementation spanning over 12-18 months. Must have performed business requirement analysis, use case modelling from a business analysis/consulting standpoint. Experience and desire to work in a management consulting environment that requires regular travel Experience in supporting presales activities. Contributed to the presales process by creating compelling proposals and responding to RFPs Experience in working with account managers to expand our footprint within key client accounts Job description Job Level - Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives. As an Insurance Domain Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artefacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Additionally, you will contribute to the growth of our insurance practice through thought leadership, internal knowledge sharing and pre-sales activities. Required Skills & Experience Experience in the full System Development Life Cycle (SDLC) on a variety of technologies and platforms preferably in Property & Casualty Insurance Overall 10+ year of experience in the IT industry At least 4 years of experience in the UK insurance market, with a strong background in commercial, specialty, and Lloyd's of London insurance. Scrum/Agile experience in a PO role or similar on an Agile Team environment. Excellent understanding of how to operate in an Agile Team setting. Strong collaboration skills Experience in Agile Poker, WSJF and similar Agile estimating tools. Successful track record of backlog refinement for a complex system implementation. Successful track record of quickly learning new complex systems. Demonstrated experience in User Story refinement. Proven record of minimal churning/re-work after Story is accepted by the PO. Must be able to translate business requirements into well-formed technical and system requirements Experience with modelling business processes, data flows, and workflow processes depicting relationships between Insurance data entities. Strong business consulting skills associated with complex IT system implementation spanning over 12-18 months. Strong oral & written communication skills, Business stakeholder management Must have performed business requirement analysis, use case modelling from a business analysis/consulting standpoint. Experience and desire to work in a management consulting environment that requires regular travel Experience in supporting presales activities. Contributed to the presales process by creating compelling proposals and responding to RFPs Experience in working with account managers to expand our footprint within key client accounts Preferred Working exposure to P&C Commercial and Specialty insurance Working exposure to Lloyds of London Insurance market Working exposure in any of the Insurance software solutions and COTS like Guidewire/Duck creek Special combination of technical skill and business acumen, along with a high degree of confidence. Logical reasoning and deduction skills AI awareness About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

As a product-driven company founded by engineers, we know the value of a great engineering culture, and we're looking for a Principal DevOps Engineer to join a team built from the ground up on trust, teamwork and tight feedback loops. As a Principal DevOps Engineer you'll work collaboratively using a pragmatically-chosen modern tech stack (Kubernetes, AWS, Terraform, .NET) to help Gearset run a scalable, secure and reliable service, and enable development of the solution to scale with the rapid growth of the company. We live by our core values, which aren't just nice words - they guide us through day-to-day challenges and are the foundation of how we work together. Our pragmatic approach has allowed us to maintain the ability to release updates to our application multiple times a day, even as we add new features to the product and expand our global footprint. What's the opportunity for a Principal DevOps Engineer at Gearset? Be an integral part of building and supporting our multi-tenant infrastructure, running in multiple regions across the globe, all powered by AWS and Kubernetes Work on critical production infrastructure used by thousands of teams and help us to maintain our excellent reputation for delivering a service with minimal downtime, even when we're making complex changes behind the scenes Get involved in building and maintaining the automation that allows our engineering team to safely release updates to our product multiple times per day Continuously improve the security of our infrastructure and our ability to detect and respond to issues Collaborate with and support teams across the organisation, including developers, designers, data engineers, marketers and salespeople, to make a real difference to our customers What you'll achieve Have 5+ years' experience as a DevOps engineer Have in-depth practical experience working on AWS (VPC networking and security, IAM, EC2, Postgres RDS, S3, EKS) Have experience running production-level services in Kubernetes and managing and maintaining clusters Practical experience automating the management of infrastructure with Terraform Experience in the configuration and running of a CI/CD pipeline Previous experience supporting the operation of a hosted, multi-tenant SaaS product at scale Comfortable giving and receiving constructive feedback to make your work even better Approach your work with pragmatism, prioritising iteration, and delivering value over process and deliberation About you Have 5+ years' experience as a DevOps engineer Have in-depth practical experience working on AWS (VPC networking and security, IAM, EC2, Postgres RDS, S3, EKS) Have experience running production-level services in Kubernetes and managing and maintaining clusters Practical experience automating the management of infrastructure with Terraform Experience in the configuration and running of a CI/CD pipeline Previous experience supporting the operation of a hosted, multi-tenant SaaS product at scale Comfortable giving and receiving constructive feedback to make your work even better Approach your work with pragmatism, prioritising iteration, and delivering value over process and deliberation Great to haves Experience with .NET/C# Experience working in an agile development team with a focus on delivering value early Experience with building observability and alerting into systems Salary and benefits (the stuff you'd expect!) Salary is £78K - £100K (depending on experience) This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office) Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Free lunch in the office 25 days holiday plus bank holidays (with the option to buy an extra 5 each year) Company Pension Plan (matching up to 5%) Bupa health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits Opportunity to join our Long Term Incentive scheme £78,000 - £100,000 a year About the engineering team We know it can be hard to get a real sense of what it's like to work in a team from the job ad, so we've created this page to give you an idea of what it's like working in the engineering team at Gearset. And, if you want to get to know some of our engineering leaders, take a look at Eamonn and Alice, two of our Development Managers, to give you an idea of what you can expect. Some of us studied computer science; some of us have only ever worked at startups; some have worked at huge companies; some are former consultants and some are former chemists. We know diverse teams with varied experiences and opinions are key to the success of the business, so if what we've shared about this role sounds interesting, we'd encourage you to apply, whatever your background. Hear from some of our engineers Engineering video - Interview process A small graphic similar to the DevOps maturity matrix that links to interview process page - About us Gearset is the leading Salesforce DevOps platform trusted by more than 2000 companies around the globe, including McKesson, Accenture and IBM. We've the fast paced exciting environment of a start-up, with the success and ambition of a scale-up, with offices in Belfast, London, and Chicago, alongside our Cambridge (UK) HQ. We're proud of our unique culture built on trust, collaboration, transparency, and teamwork, allowing us to have a feedback-driven culture that keeps us focused on delivering the best solution for our customers. Alongside our Glassdoor score of 4.8/5, and customer G2 scores of 4.7/5, we hold three awards from Best Companies UK. These include: Top 5 Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company, and Top 5 Best Technology Company to work for in the whole of the UK.

Senior SAP Datasphere & BW Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: Join our dynamic team as a SAP Datasphere Consultant, where you'll play a pivotal role in shaping our SAP analytics strategy. Collaborate with top-tier solution architects and consulting teams, driving value for new and existing clients with your expert knowledge of SAP analytics tools and technologies. To be considered for this role, you must have a strong SAP BW or SAP BW/4HANA background, having delivered complex analytics projects with it and at least one project experience in SAP Datasphere. Duties/Responsibilities: Business Requirement Analysis:Translate business needs into technical solutions using SAP Datasphere and/or BW/4HANA. Solution Design & Delivery:Assist and support the design of integrated analytics solutions and fully own their delivery, optimising data models, flows, and reporting. Ensure on-time delivery and manage escalations effectively. Technical Expertise:Leverage your deep technical knowledge to solve complex business challenges and optimise SAP Datasphere performance. Client Management:Build strong client relationships, acting as a trusted advisor and confidently handling complex situations. Knowledge Sharing:Stay updated with SAP technologies, sharing insights to enhance team capabilities. Business Development:Identify opportunities for repeat business and support sales and business development with various pre-sales activities. Team Collaboration:Work seamlessly within multi-resource projects and internal teams, supporting the company's strategic growth. Required Skills/Abilities: Mandatory Technical Skills: Proficient in SAP Datasphere and BW/4HANA architecture, data modelling, integration, and performance optimisation. Excellent knowledge of one or more of the SAP S/4HANA or ECC functional modules, including business processes, data models and structures Desired Technical Skills: Experience with one or more technologies: SAP Analytics Cloud, SAP S/4 Embedded Analytics, and Native SAP HANA. Strong skills in SQL, ABAP, and automation within SAP environments Consulting & Communication: Effective communication and relationship-building skills. Ability to influence and inspire as a trusted advisor. Analytical & Decision-Making: Passion for data modelling and visualisation. Eager to learn and adapt to new technologies. Experience: 5+ years in SAP BW/4HANA, 1+ years in SAP Datasphere. Proven track record in delivering SAP data and analytics projects. Certifications: SAP Certified in BW/4HANA or Datasphere (desirable). Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Project planning & leadership: Lead a Team of Oracle Solution Architects, Consultants andTesters, acting as the Project Manager within a Project. Develop and Manage the delivery plan for your workstream in consultation with the Client PM. Methodology : Follow the Methodology and Business Operating Model for your area. Lead and drive contribution to the Methodology and Business Operating Model for your area, participatingin the development and maintenance of all documentation, templates and tooling. Stakeholder management: Interact and influence Client Project Team stakeholders and assistthem in taking key decisions for Oracle Implementation Programs. Workshops & meetings: Plan and lead the delivery of Client-facing workshops and meetings,demonstrating significant domain knowledge and experience. Documentation & deliverables: Create well-structured & accurate deliverables such as Project Plans, status reports and other agreed governance documents. Lead the Team on followingprocess and agreed Client quality requirements for deliverables including business processes documentation, design & configuration documents, specifications, Test Plans and other artefacts. Commercial: Manage the time/budget allocation for your Projects based on agreed estimates and Project budget. Monitor own billable utilisation against target. Identify opportunities to increase own and Team utilisation. Manage Team plans and provide accurate forecasts and reports as required twice Monthly. Quality management: Ensure quality standards are adhered to for your team and support inimproving quality standards in the business. Required education Bachelor's Degree Required technical and professional expertise MUST BE UK-BASED; the role cannot be carried-out from outside the UK MUST have eligibility for UK Government Security Clearance at SC Level (pleasefamiliarise yourself with the eligibility requirements prior to applying) Has excellent knowledge and implementation experience of Oracle HCM Cloud,including multiple demonstrable examples of delivering large-scale Oracle Projects. Projects must include Oracle Cloud HCM Has strong Client-facing / Consultancy experience and can build strong lasting relationships Has proven, full lifecycle Implementation experience of delivering Oracle based HCMsolutions to medium and large Enterprise clients Has strong commercial awareness Has excellent presentation skills Is well organised and structured in approach Has strong written and verbal communication skills Has excellent Client-Management skills Is emotionally intelligent and compassionate, encourages a culture in which every teammember can be themselves and thrive at Symatrix. Has a motivation to ensure that Symatrix continues to grow and improve Willingness to travel and be away from home ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Senior Project Manager (Oracle Cloud & HCM) - UK Job ID 51832 City / Township / Village London State / Province London, City of Country United Kingdom Work arrangement Remote Area of work Consulting Employment type Regular Position type Professional Up to 20% or 1 day a week Company Shift General (daytime) Is this role a commissionable/sales incentive based position?

Search and select specialists. Jobs for the corporate comms industry. Our clientis an award-winning corporate design agency specialising in Corporate Communications. Their areas of specialism include Corporate Reputation, Governance, CSR and Employee Engagement. They are looking to hire a talented Digital Business Development Director. The role's primary purpose is to deliver new digital sales revenues from current and prospective clients. This includes managing the entire digital sales lifecycle from identifying our target sectors and clients, identifying opportunities from existing clients, building the prospect database, delivering sales campaigns to these prospects, following up on the campaigns to arrange meetings and securing briefs, presenting our initial credentials and developing our proposals in response to these briefs. New business planning To develop and drive through an annual sales plan that will achieve our new business revenue targets - for both existing and new clients To review performance to the plan and update the activities as necessary to ensure we achieve our new business targets To hold formal quarterly reviews of performance to re-calibrate activities, budgets and schedules To compile and manage the new business budget to ensure we deliver the plan to the agreed budget New business campaigns To define and manage the delivery of new business campaigns to our target sectors and brands, to generate new business leads, grow our prospect database and generate new business briefs To acquire the right new business contact data in our target prospects and ensure they are captured in the database To work with the Chief Digital Officer and Managing Director of Corporate Communications to develop campaign content, messaging and positioning to maximise response rates To follow up on new business campaigns to generate meetings To ensure that quality briefing packs are issued prior to any credentials or new business meetings at least 2 days in advance To identify and work with the creative teams to ensure that any required new business collateral is produced to present our services and case studies in the best light To work with the Chief Digital Officer and MD of CC to identify new opportunities within our client base To develop the pitches and presentations to our clients to evidence our work and generate new business opportunities To ensure that we are on the digital roster for all our clients To ensure all our client contact data for digital is up to date and in the database - and clients are receiving our on-going digital communications New business presentations and proposals To secure and arrange new business meetings and credentials meetings with our chosen brands and sectors To manage the credentials process and give the initial credentials meetings To develop our proposals, from really understanding the clients' objectives and needs, briefing the team, coordinating the formulation of the response, writing the presentation and developing our proposal To follow through on all our proposals to maximise conversion rates To work with the Chief Digital Officer and the wider CC team to formulate and present inspiring responses to new business briefs Client and prospect continuity management To ensure that our contact database has quality, up to date digital data in it for current and prospective clients, and that any digital sales and marketing activity is captured To utilise the database functions to drive the sales pipelines and report on performance To ensure that our contact database has fully populated and standardised industry and status against each record To nurture and sustain the direct relationships we have with prospective digital clients to maximise the opportunity for new briefs and proposals, ensuring we record accurately in the contact database where they are in the sales process (cold/warm etc.) To ensure we have a programme of continuity communications, delivered by the Marketing Manager, with content to sustain prospects' engagement with the agency Business partnerships To identify and sign up appropriate new business partnerships that will generate new business leads, whilst retaining our integrity and positioning To ensure we have commercial agreements in place with our chosen target partners To implement and manage any chosen intermediary relationships that will deliver new business leads and to ensure commercial agreements are in place Team interaction To engage and communicate with the wider Digital and CC teams on the new business activities so they are fully engaged and supportive of the activities required To leverage the central database team to ensure we have a rigorous and coordinated approach to managing contact data To ensure that you have a good understanding of the work we have done for clients and can use these effectively to win new business opportunities Owner of CCR search and select specialists Robert has a wealth of experience across corporate reporting, investor relations, branding marketing literature and digital applications. Having cut his teeth at Radley Yeldar he has over 22 years agency experience at his disposal. His initial foray into recruitment was as manager of Artworks a US backed design recruitment agency in London, he then went onto work as lead consultant at BDG. Robert prides himself on an impeccable talent spotting service which clients and employees can trust implicitly.

Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop More about the role Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery - As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We're are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand. What we look for Experience working in customer service, have genuine passion for beauty and theretail industry Ability to communicate and listen effectively and demonstrate operational skills Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs A positive mindset with the willingness to develop. Ability to multitask, manage time and work flexible hours