Contracts Manager Job Description
Reporting into a Regional Manager, t he position will involve but is not limited to:
- Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction
- Carrying out recorded Site Inspections and ensuring resident satisfaction
- Occasional early evening or weekend meetings with clients & residents
- Carrying out safety audits on sites, machinery, equipment etc.
- Liaising with and overseeing any sub-contractors
- Ensuring Health & Safety requirements are met
- Ensuring internal and client KPI ' s are met and exceeded
- Providing excellent customer service
- Working closely with our clients to offer training and work opportunities for their residents
- Liaising with the development departments within our client ' s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services
- Assisting our clients in gathering feedback from residents
- Attending Client Performance Meetings and meeting clients & residents on-site
- Dealing with compliments, complaints and performance improvement
- Providing monthly reports to senior management as required, and ensuring weekly planners are completed
- Managing budgets, staff and resources
- Interviewing and recruiting new staff
- Carrying out 4 and 8 -weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation
- Training & inducting new staff on their routes - i.e., ensuring someone works with them at each site in their first week
- Completing new staff paperwork accurately and correctly
- Reporting any absences (daily) or changes of staffing to the HR & other relevant teams
- Checking timesheets and submitting timesheet / pay information in a timely manner and observing monthly deadlines.
- Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
- Fully confident in using Timegate ; train team operatives in the use of Timegate ; help resolve issues that occur within the team
- Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days
- Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures
- Attending monthly training & development days as required with the Regional Manager
- Any other work as deemed necessary by the company and/or senior management
Key Skills/Characteristics required:
- Team Player - be able to work closely with colleagues, operatives and clients
- Pro-active and committed to providing an excellent service
- Have a strong customer focus
- Excellent planning, time management and organisational skills
- Able to be flexible with working hours
- Able to work under pressure, organise and prioritize workloads in a busy environment
- Be honest, open and committed with strong personal integrity
- Strong management & leadership style with a focus on supporting and developing operatives within your teams
- Good IT skills
- Ability to create and maintain positive relationships with colleagues and customers
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