Williams Commerce is a digital agency, established for 15 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll manage a team of support agents serving multiple e-commerce brands, while also overseeing the setup, maintenance, and security of internal systems and servers (across both Windows and Linux environments). This is a hands-on leadership role that combines people management, process optimisation, and technical system administration. The role is based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer satisfaction. Develop and maintain SOPs, training programmes, and quality assurance frameworks. Act as an escalation point for complex customer issues across all brands. IT & Server Infrastructure Manage and maintain internal IT systems and tools across Windows and Linux servers. Ensure system availability, backup protocols, patching, and security policies are consistently enforced. Troubleshoot infrastructure and network issues, and work with vendors or internal teams as needed. Support user access, endpoint management, and authentication systems (e.g., Active Directory, SSH, VPNs, and SSO). Oversee IT onboarding/offboarding processes and access provisioning. Technology & Tools Administer support platforms like Jira, Trello. Manage Office 365 and internal software requirements Collaborate with developers or DevOps teams to support backend processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ years of experience in a combined customer support and IT management role. Deep knowledge of helpdesk operations, preferably in an e-commerce or agency setting. Experience managing Windows and Linux servers (file systems, firewalls, backups, and patching). Familiarity with scripting and automation (e.g., Bash, PowerShell, Python). Experience with networking concepts (DNS, VPN, firewalls, IP management). Excellent skills in team leadership and communication, especially in remote environments. Experience in structured problem-solving and effective workload management. And in return, Williams Commerce offers: Unlimited Holiday Employee health care (after one year's service) Professional development: conferences, workshops, seminars, courses and webinars are all there for the taking. Healthcare and pension plans. Company equipment Discounted city parking Free healthy snacks Why Us? Williams Commerce recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce
Jul 22, 2025
Full time
Williams Commerce is a digital agency, established for 15 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll manage a team of support agents serving multiple e-commerce brands, while also overseeing the setup, maintenance, and security of internal systems and servers (across both Windows and Linux environments). This is a hands-on leadership role that combines people management, process optimisation, and technical system administration. The role is based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer satisfaction. Develop and maintain SOPs, training programmes, and quality assurance frameworks. Act as an escalation point for complex customer issues across all brands. IT & Server Infrastructure Manage and maintain internal IT systems and tools across Windows and Linux servers. Ensure system availability, backup protocols, patching, and security policies are consistently enforced. Troubleshoot infrastructure and network issues, and work with vendors or internal teams as needed. Support user access, endpoint management, and authentication systems (e.g., Active Directory, SSH, VPNs, and SSO). Oversee IT onboarding/offboarding processes and access provisioning. Technology & Tools Administer support platforms like Jira, Trello. Manage Office 365 and internal software requirements Collaborate with developers or DevOps teams to support backend processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ years of experience in a combined customer support and IT management role. Deep knowledge of helpdesk operations, preferably in an e-commerce or agency setting. Experience managing Windows and Linux servers (file systems, firewalls, backups, and patching). Familiarity with scripting and automation (e.g., Bash, PowerShell, Python). Experience with networking concepts (DNS, VPN, firewalls, IP management). Excellent skills in team leadership and communication, especially in remote environments. Experience in structured problem-solving and effective workload management. And in return, Williams Commerce offers: Unlimited Holiday Employee health care (after one year's service) Professional development: conferences, workshops, seminars, courses and webinars are all there for the taking. Healthcare and pension plans. Company equipment Discounted city parking Free healthy snacks Why Us? Williams Commerce recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce
Merlin Entertainments Group
Basingstoke, Hampshire
What you'll bring to the team Role Summary We're looking for an experienced and forward-thinking professional to lead the development and delivery of our employee relations strategy across Merlin's Shared Services model. This critical role will shape the future of our ER function, supporting a high-performing team and enabling a consistent, best-in-class approach to employee relations case management across our UK Hub and global attractions. As the ER Manager, you will lead the resolution of complex cases, advise on performance and conduct matters, and ensure alignment with employment law and company policy. You'll play a vital role in establishing our new Shared Services model-implementing streamlined processes, leveraging technology, and using data to drive continuous improvement, policy development, and proactive risk management. This is a high-impact leadership opportunity to influence workplace culture, shape policy, and champion fairness, consistency, and compliance across our business. Key Accountabilities Team Leadership Lead and develop a team of ER specialists and advisors to deliver exceptional case management and employee support. Ensure effective escalation and resolution routes between Shared Services and local HR teams. Embed a culture of accountability, continuous improvement, and customer-focused service. Service Excellence & Case Management Oversee performance management, grievances, workplace investigations, and disciplinary processes. Establish and maintain standardized ER practices to ensure fairness, consistency, and compliance. Manage the end-to-end ER service framework, driving operational efficiency and quality. Use HR technology and case management tools to track, manage, and report on ER activity. Monitor resource allocation to ensure service delivery meets agreed SLAs and KPIs. Policy, Risk & Compliance Partner with Legal and COEs to ensure compliance with labor laws and regulatory requirements. Review, update, and implement workplace policies across jurisdictions. Provide expert guidance on emerging employment law trends, risks, and implications for practice. Insights & Continuous Improvement Use ER data and analytics to identify trends, forecast issues, and recommend improvements. Lead quality assurance, including case audits and coaching, to ensure consistency and high standards. Support change management initiatives related to ER service transitions and policy updates. Stakeholder Collaboration Build strong relationships with People Business Partners, Legal, local attraction leadership, and Shared Services teams. Work closely with the Digital & Data team to ensure ER systems and tools enable great service and user experience. Engage with operational leaders to provide proactive support and insight that enhances the employee experience. Critical Interfaces StakeholderEngagement Focus Local Attraction People Teams Support ER cases, share updates, and ensure aligned service delivery. Other Shared Services Teams Collaborate on continuous improvement and process optimization. Local Attraction VP of Operations Provide escalated support and contribute to operational change initiatives. Regional VPs of People Share ER updates, resolve escalations, and align on policy and service enhancements. Legal Advisors Navigate employment law issues, ensuring legal compliance in all ER processes. Digital & Data Teams Optimize case management platforms and HR technology to enable effective ER service delivery. Qualifications & Experience Experience & Qualifications Bachelor's degree in HR, Business Administration, or a related field; HR certification (CIPD, SHRM, etc.) preferred. Extensive experience in Employee Relations, with a strong track record of leadership and case resolution. In-depth understanding of employment law, investigations, and policy implementation across multiple jurisdictions. Prior experience within an HR shared services model, including managing SLAs and KPIs. Strong working knowledge of case management systems (e.g., ServiceNow, Workday, SuccessFactors). Proven success in leading change, influencing stakeholders, and implementing service enhancements. Strong analytical, communication, and stakeholder engagement skills. Leadership Behaviors Soulfully Curious You approach complex challenges with curiosity, seek out diverse viewpoints, and remain open to new ideas and innovations. Results Focused You set clear goals, hold yourself accountable, and adapt quickly to ensure outcomes are achieved. Extraordinary Teammate You lead with collaboration, support your peers, and create a positive, inclusive working environment. Develops People You invest in the growth of others-coaching, mentoring, and building a culture of feedback and development. Benefits Just Some of the Magic You'll Enjoy: Merlin Magic Pass - Enjoy 20 complimentary tickets each year for you, your family, and friends to experience Merlin attractions around the world-rising to 40 after one year of service. 'Enjoy the Ride' Merlin Annual Passes - Receive 6 exclusive annual passes (1 for you and 5 to gift to loved ones), giving unlimited fun across our attractions. Performance-Based Company Bonus - Celebrate your achievements with potential annual bonuses aligned to performance. Private Pension Scheme - Plan for your future with our competitive pension offering. LEGO Perks - Receive 40% off LEGO online and 25% off in our on-site retail shops and restaurants. Learning & Development - Take your career further with ongoing training, development programs, and growth opportunities. And So Much More - From wellness initiatives to team events, get ready to enjoy the perks of being part of the Merlin magic. Pay Range Compensation between GBP £39,000.00/Yr.-GBP £43,000.00/Yr.
Jul 22, 2025
Full time
What you'll bring to the team Role Summary We're looking for an experienced and forward-thinking professional to lead the development and delivery of our employee relations strategy across Merlin's Shared Services model. This critical role will shape the future of our ER function, supporting a high-performing team and enabling a consistent, best-in-class approach to employee relations case management across our UK Hub and global attractions. As the ER Manager, you will lead the resolution of complex cases, advise on performance and conduct matters, and ensure alignment with employment law and company policy. You'll play a vital role in establishing our new Shared Services model-implementing streamlined processes, leveraging technology, and using data to drive continuous improvement, policy development, and proactive risk management. This is a high-impact leadership opportunity to influence workplace culture, shape policy, and champion fairness, consistency, and compliance across our business. Key Accountabilities Team Leadership Lead and develop a team of ER specialists and advisors to deliver exceptional case management and employee support. Ensure effective escalation and resolution routes between Shared Services and local HR teams. Embed a culture of accountability, continuous improvement, and customer-focused service. Service Excellence & Case Management Oversee performance management, grievances, workplace investigations, and disciplinary processes. Establish and maintain standardized ER practices to ensure fairness, consistency, and compliance. Manage the end-to-end ER service framework, driving operational efficiency and quality. Use HR technology and case management tools to track, manage, and report on ER activity. Monitor resource allocation to ensure service delivery meets agreed SLAs and KPIs. Policy, Risk & Compliance Partner with Legal and COEs to ensure compliance with labor laws and regulatory requirements. Review, update, and implement workplace policies across jurisdictions. Provide expert guidance on emerging employment law trends, risks, and implications for practice. Insights & Continuous Improvement Use ER data and analytics to identify trends, forecast issues, and recommend improvements. Lead quality assurance, including case audits and coaching, to ensure consistency and high standards. Support change management initiatives related to ER service transitions and policy updates. Stakeholder Collaboration Build strong relationships with People Business Partners, Legal, local attraction leadership, and Shared Services teams. Work closely with the Digital & Data team to ensure ER systems and tools enable great service and user experience. Engage with operational leaders to provide proactive support and insight that enhances the employee experience. Critical Interfaces StakeholderEngagement Focus Local Attraction People Teams Support ER cases, share updates, and ensure aligned service delivery. Other Shared Services Teams Collaborate on continuous improvement and process optimization. Local Attraction VP of Operations Provide escalated support and contribute to operational change initiatives. Regional VPs of People Share ER updates, resolve escalations, and align on policy and service enhancements. Legal Advisors Navigate employment law issues, ensuring legal compliance in all ER processes. Digital & Data Teams Optimize case management platforms and HR technology to enable effective ER service delivery. Qualifications & Experience Experience & Qualifications Bachelor's degree in HR, Business Administration, or a related field; HR certification (CIPD, SHRM, etc.) preferred. Extensive experience in Employee Relations, with a strong track record of leadership and case resolution. In-depth understanding of employment law, investigations, and policy implementation across multiple jurisdictions. Prior experience within an HR shared services model, including managing SLAs and KPIs. Strong working knowledge of case management systems (e.g., ServiceNow, Workday, SuccessFactors). Proven success in leading change, influencing stakeholders, and implementing service enhancements. Strong analytical, communication, and stakeholder engagement skills. Leadership Behaviors Soulfully Curious You approach complex challenges with curiosity, seek out diverse viewpoints, and remain open to new ideas and innovations. Results Focused You set clear goals, hold yourself accountable, and adapt quickly to ensure outcomes are achieved. Extraordinary Teammate You lead with collaboration, support your peers, and create a positive, inclusive working environment. Develops People You invest in the growth of others-coaching, mentoring, and building a culture of feedback and development. Benefits Just Some of the Magic You'll Enjoy: Merlin Magic Pass - Enjoy 20 complimentary tickets each year for you, your family, and friends to experience Merlin attractions around the world-rising to 40 after one year of service. 'Enjoy the Ride' Merlin Annual Passes - Receive 6 exclusive annual passes (1 for you and 5 to gift to loved ones), giving unlimited fun across our attractions. Performance-Based Company Bonus - Celebrate your achievements with potential annual bonuses aligned to performance. Private Pension Scheme - Plan for your future with our competitive pension offering. LEGO Perks - Receive 40% off LEGO online and 25% off in our on-site retail shops and restaurants. Learning & Development - Take your career further with ongoing training, development programs, and growth opportunities. And So Much More - From wellness initiatives to team events, get ready to enjoy the perks of being part of the Merlin magic. Pay Range Compensation between GBP £39,000.00/Yr.-GBP £43,000.00/Yr.
Apply now Job no: 559190 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: £55,000 - £65,000 Business Area: Halfords Support Centre About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. The role As a Network Project Manager at Halfords, you'll take the lead on the rollout of LAN, WAN, and SD-WAN connectivity across our 600+ retail stores and autocentres, delivering a critical infrastructure transformation that underpins our customer and operational experience. You'll be responsible for managing complex, large-scale network deployment projects from planning through to execution, working closely with our Network Solution Architects, third-party vendors, landlords, and local site managers to ensure seamless delivery. You thrive in a role that requires coordination, communication, and technical know-how. You've successfully managed projects involving VPN, firewall, and broadband solutions, ideally in environments with MPLS or SD-WAN technology, and you know how to navigate relationships with ISPs, property teams, and field engineers. Whether it's owning the project plan, managing budgets, or chasing down updates from suppliers, you stay calm under pressure and never lose sight of the bigger picture. This is a fast-moving, hands-on role where you'll bring clarity to complexity, and ensure our network infrastructure is rolled out on time and to spec. You'll report into the Delivery Manager, work closely with internal stakeholders and third-party partners, and play a pivotal role in supporting our broader technology and transformation strategy. Key responsibilities Lead the end-to-end delivery of network infrastructure projects, including LAN, WAN, and SD-WAN rollouts across retail and autocentre sites. Define project scope, milestones, timelines, and deliverables in collaboration with technical, operational, and cross-functional teams. Manage project budgets and resources-forecasting costs, tracking spend, and ensuring financial accountability throughout. Coordinate field engineers, ISPs, landlords, and internal stakeholders to deliver complex network upgrades and deployments on time. Translate technical detail into clear, actionable updates for stakeholders and senior management, including risks, issues, and progress reports. Proactively identify and mitigate project risks and roadblocks-developing contingency plans and adapting quickly to change. Ensure delivery quality by applying strong technical oversight and adherence to agreed methodologies, tools, and best practices. Maintain compliance with organisational standards, including security, architecture, and data governance policies. About you Proven experience delivering large-scale network and infrastructure projects, involving LAN, WAN, SD-WAN, firewalls, and VPN connectivity. Strong knowledge of network technologies and IT systems, with the ability to manage complex programmes across multiple sites and third-party suppliers. Skilled in project planning, budgeting, and coordination with a hands-on, delivery-focused mindset and a track record of getting things done. Confident managing multiple moving parts, from ISP engagements and landlord negotiations to steering field engineers and internal stakeholders. Excellent communicator and relationship-builder who can translate technical issues into clear updates and influence at all levels of the business. Well-organised and calm under pressure, with a logical approach to solving issues, managing risk, and adapting plans when needed. Comfortable working in both Waterfall and Agile environments, ideally holding certifications such as PRINCE2, PMP, or Scrum Master. A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Jul 22, 2025
Full time
Apply now Job no: 559190 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: £55,000 - £65,000 Business Area: Halfords Support Centre About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. The role As a Network Project Manager at Halfords, you'll take the lead on the rollout of LAN, WAN, and SD-WAN connectivity across our 600+ retail stores and autocentres, delivering a critical infrastructure transformation that underpins our customer and operational experience. You'll be responsible for managing complex, large-scale network deployment projects from planning through to execution, working closely with our Network Solution Architects, third-party vendors, landlords, and local site managers to ensure seamless delivery. You thrive in a role that requires coordination, communication, and technical know-how. You've successfully managed projects involving VPN, firewall, and broadband solutions, ideally in environments with MPLS or SD-WAN technology, and you know how to navigate relationships with ISPs, property teams, and field engineers. Whether it's owning the project plan, managing budgets, or chasing down updates from suppliers, you stay calm under pressure and never lose sight of the bigger picture. This is a fast-moving, hands-on role where you'll bring clarity to complexity, and ensure our network infrastructure is rolled out on time and to spec. You'll report into the Delivery Manager, work closely with internal stakeholders and third-party partners, and play a pivotal role in supporting our broader technology and transformation strategy. Key responsibilities Lead the end-to-end delivery of network infrastructure projects, including LAN, WAN, and SD-WAN rollouts across retail and autocentre sites. Define project scope, milestones, timelines, and deliverables in collaboration with technical, operational, and cross-functional teams. Manage project budgets and resources-forecasting costs, tracking spend, and ensuring financial accountability throughout. Coordinate field engineers, ISPs, landlords, and internal stakeholders to deliver complex network upgrades and deployments on time. Translate technical detail into clear, actionable updates for stakeholders and senior management, including risks, issues, and progress reports. Proactively identify and mitigate project risks and roadblocks-developing contingency plans and adapting quickly to change. Ensure delivery quality by applying strong technical oversight and adherence to agreed methodologies, tools, and best practices. Maintain compliance with organisational standards, including security, architecture, and data governance policies. About you Proven experience delivering large-scale network and infrastructure projects, involving LAN, WAN, SD-WAN, firewalls, and VPN connectivity. Strong knowledge of network technologies and IT systems, with the ability to manage complex programmes across multiple sites and third-party suppliers. Skilled in project planning, budgeting, and coordination with a hands-on, delivery-focused mindset and a track record of getting things done. Confident managing multiple moving parts, from ISP engagements and landlord negotiations to steering field engineers and internal stakeholders. Excellent communicator and relationship-builder who can translate technical issues into clear updates and influence at all levels of the business. Well-organised and calm under pressure, with a logical approach to solving issues, managing risk, and adapting plans when needed. Comfortable working in both Waterfall and Agile environments, ideally holding certifications such as PRINCE2, PMP, or Scrum Master. A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. Role The Principal Security Engineer is a strategic, hands-on leader responsible for evaluating, evolving, and executing Orgvue's security engineering strategy across our entire application development and cloud-hosting estate. Partnering closely with Information Security, Engineering, and Product teams, you will embed secure-by-design principles throughout the software-development lifecycle (SDLC), champion modern DevSecOps practices, and ensure that security is a first-class citizen in everything we build and operate. This role reports directly to the Chief Technology Officer (CTO) and maintains a dotted-line relationship with the VP of TechOps. Responsibilities Security Strategy & Governance - Define and continuously refine the technical security roadmap that aligns with business objectives, industry best practice (e.g., NIST CSF, OWASP SAMM), and compliance frameworks (SOC 2, ISO 27001, GDPR). Secure SDLC & DevSecOps - Build and maintain guardrails for static/dynamic analysis, container and IaC scanning, SBOM management, and supply-chain security; automate enforcement through CI/CD pipelines. Cloud & Infrastructure Security - Design and implement robust controls for AWS (primary) and Azure/GCP (secondary): IAM, network segmentation, KMS, secrets management, WAF, EDR, and zero-trust patterns. Identity & Access Management (IAM) - Own enterprise IAM strategy, including RBAC, least-privilege provisioning, SSO, federation (OIDC/SAML), and privileged-access workflows. Monitoring, Detection & Response - Define audit logging, metrics, and telemetry requirements; integrate with SIEM/SOAR to deliver actionable alerts and playbooks for engineering-led incident response. Threat Modeling & Risk Assessment - Conduct regular architecture and code-level reviews, drive remediation plans, and present risk posture to leadership. Tooling & Automation - Evaluate, select, and integrate security tooling (SAST, DAST, SCA, container scanners, CSPM, CWPP) and champion IaC/Terraform modules for reusable controls. Collaboration & Mentorship - Act as a trusted advisor to engineering squads, provide security training, and mentor senior engineers on emerging attack vectors and defensive techniques. Compliance & Audits - Partner with InfoSec and Legal to prepare evidence, manage technical controls, and remediate audit findings. InfoSec Partnership - Collaborate proactively with the Information Security team on policy development, threat intelligence sharing, incident response, and compliance initiatives, ensuring organisation-wide alignment. Engineering Partnership & Enablement - Work hand-in-hand with engineering squads to raise security awareness, improve secure coding practices, and foster a culture of shared security ownership. Architecture Alignment - Partner closely with Orgvue's Principal Architect to ensure security patterns, controls, and roadmaps align with overall system architecture and future technical strategy. We are unable to offer Sponsorship for this position and are we not engaging with agencies. Extensive experience in security engineering and/or software engineering with a strong security focus, including demonstrated leadership of complex security initiatives Expert-level knowledge of at least one major cloud platform (AWS preferred) and its native security services. Proven success embedding security within modern microservice, container, and serverless architectures. Proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and Kubernetes security hardening (admission controllers, network policies). Strong understanding of and practical experience of software engineering and how security can be an enabler to success as an engineer. Experience working within high-sensitivity data environments Strong awareness of compliance standards and the requirements on software teams, especially for ISO27001 and SOC2. FedRAMP experience advantageous. Demonstrated experience performing threat modelling, penetration test scoping, and vulnerability management. Deep understanding of IAM concepts, encryption/key-management, and secure network design. Excellent communication skills with ability to translate technical risk to non-technical stakeholders. Preferred, but not essential Certifications such as CISSP, CSSLP, AWS Certified Security. Familiarity with data privacy controls (tokenization, field-level encryption, data mesh). Experience implementing security and governance programs for emergent AI tooling and capabilities. Hybrid working - 1+ days a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half-day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme Annual Discretionary Bonus 'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'
Jul 22, 2025
Full time
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. Role The Principal Security Engineer is a strategic, hands-on leader responsible for evaluating, evolving, and executing Orgvue's security engineering strategy across our entire application development and cloud-hosting estate. Partnering closely with Information Security, Engineering, and Product teams, you will embed secure-by-design principles throughout the software-development lifecycle (SDLC), champion modern DevSecOps practices, and ensure that security is a first-class citizen in everything we build and operate. This role reports directly to the Chief Technology Officer (CTO) and maintains a dotted-line relationship with the VP of TechOps. Responsibilities Security Strategy & Governance - Define and continuously refine the technical security roadmap that aligns with business objectives, industry best practice (e.g., NIST CSF, OWASP SAMM), and compliance frameworks (SOC 2, ISO 27001, GDPR). Secure SDLC & DevSecOps - Build and maintain guardrails for static/dynamic analysis, container and IaC scanning, SBOM management, and supply-chain security; automate enforcement through CI/CD pipelines. Cloud & Infrastructure Security - Design and implement robust controls for AWS (primary) and Azure/GCP (secondary): IAM, network segmentation, KMS, secrets management, WAF, EDR, and zero-trust patterns. Identity & Access Management (IAM) - Own enterprise IAM strategy, including RBAC, least-privilege provisioning, SSO, federation (OIDC/SAML), and privileged-access workflows. Monitoring, Detection & Response - Define audit logging, metrics, and telemetry requirements; integrate with SIEM/SOAR to deliver actionable alerts and playbooks for engineering-led incident response. Threat Modeling & Risk Assessment - Conduct regular architecture and code-level reviews, drive remediation plans, and present risk posture to leadership. Tooling & Automation - Evaluate, select, and integrate security tooling (SAST, DAST, SCA, container scanners, CSPM, CWPP) and champion IaC/Terraform modules for reusable controls. Collaboration & Mentorship - Act as a trusted advisor to engineering squads, provide security training, and mentor senior engineers on emerging attack vectors and defensive techniques. Compliance & Audits - Partner with InfoSec and Legal to prepare evidence, manage technical controls, and remediate audit findings. InfoSec Partnership - Collaborate proactively with the Information Security team on policy development, threat intelligence sharing, incident response, and compliance initiatives, ensuring organisation-wide alignment. Engineering Partnership & Enablement - Work hand-in-hand with engineering squads to raise security awareness, improve secure coding practices, and foster a culture of shared security ownership. Architecture Alignment - Partner closely with Orgvue's Principal Architect to ensure security patterns, controls, and roadmaps align with overall system architecture and future technical strategy. We are unable to offer Sponsorship for this position and are we not engaging with agencies. Extensive experience in security engineering and/or software engineering with a strong security focus, including demonstrated leadership of complex security initiatives Expert-level knowledge of at least one major cloud platform (AWS preferred) and its native security services. Proven success embedding security within modern microservice, container, and serverless architectures. Proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and Kubernetes security hardening (admission controllers, network policies). Strong understanding of and practical experience of software engineering and how security can be an enabler to success as an engineer. Experience working within high-sensitivity data environments Strong awareness of compliance standards and the requirements on software teams, especially for ISO27001 and SOC2. FedRAMP experience advantageous. Demonstrated experience performing threat modelling, penetration test scoping, and vulnerability management. Deep understanding of IAM concepts, encryption/key-management, and secure network design. Excellent communication skills with ability to translate technical risk to non-technical stakeholders. Preferred, but not essential Certifications such as CISSP, CSSLP, AWS Certified Security. Familiarity with data privacy controls (tokenization, field-level encryption, data mesh). Experience implementing security and governance programs for emergent AI tooling and capabilities. Hybrid working - 1+ days a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half-day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme Annual Discretionary Bonus 'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'
Job ID: AWS ProServe IN - Maharashtra The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 10034 Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 5+ years of experience in cloud architecture and implementation - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience in security principles such as least privilege access, defense in depth, preventative vs. detective controls, Infrastructure and Network Security, Data protection, and Incident response. Good technical knowledge of application security, system security, network security, authentication/authorization protocols, and cryptography. - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, libraries building, build processes, testing, and operations. - Hands-on technical expertise in technology automation, implementation, integration, and/or deployment using scripting and/or IaaC. PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Experience with agile approaches and Experience in DevOps or DevSecOps and how they impact risk management and compliance. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 22, 2025
Full time
Job ID: AWS ProServe IN - Maharashtra The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 10034 Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 5+ years of experience in cloud architecture and implementation - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Experience in security principles such as least privilege access, defense in depth, preventative vs. detective controls, Infrastructure and Network Security, Data protection, and Incident response. Good technical knowledge of application security, system security, network security, authentication/authorization protocols, and cryptography. - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, libraries building, build processes, testing, and operations. - Hands-on technical expertise in technology automation, implementation, integration, and/or deployment using scripting and/or IaaC. PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Experience with agile approaches and Experience in DevOps or DevSecOps and how they impact risk management and compliance. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job ID: Amazon Business EU Sarl, UK Branch - P97 In EU, we continue to observe an unprecedented wave of legislation that impacts Selling Partner (SP) experience, constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. In this role you'll help SPs and Amazon to remain fully compliant and audit/review our processes or controls for further optimizations by creating state-of-the-art AI agents to support our teams. As a Sr Risk Manager in EU3P Compliance programs - you will define the strategy and inspect execution plans for high visibility and complex tax or trade compliance program across EU and UK. You will influence cross VP organizations to (1) shape the risk appetite for executive leadership, (2) review regulatory obligations and process designs of seller enforcement and regain strategies for EU and UK marketplaces, (3) advise teams in adequate control setup, (4) drive auditing strategies and assurance missions for validation and (5) drive a comprehensive risk assessment across pillars and develop mitigations to continuously improve the companies risk posture. The ideal candidate is motivated and agile, has experience in risk management, compliance or auditing and has strong project management skills. This opportunity requires excellent troubleshooting, stakeholder management and communication skills. Key job responsibilities - understand the compliance requirements for Amazon and our Sellers arising from specific legislation(s) - shape the risk appetite for executive leadership, - review the evolution of controls to monitor compliance and improve risk posture - lead review & auditing strategies so they continuously identify remaining risks and develop mitigations - create AI agents, processes and prompts to improve quality and speed of the workstream A day in the life Your day begins by reviewing latest changes in compliance requirements and risk metrics across EU and UK marketplaces to identify emerging trends. You'll collaborate with cross-functional teams to evaluate seller enforcement strategies and control mechanisms and needed and share your view on the most critical one. Later on you have a meeting with the controllership and internal audit team to review your latest auditing strategy and plans for putting a compliance monitoring plan into action and then check on progress of mitigation strategies for identified risks. Later you meet with our internal "compliance advisory" team to learn more about the best practices they recommend. Throughout the day, you'll engage with executive stakeholders to shape risk appetite and report out on risk & assurance goals. About the team EU 3P Compliance is a business team that works at the intersection of 1) sellers - helping them to comply with requirements 2) amazon - reducing financial exposure and risks that we are facing 3) authorities - partnering to support their needs in a business friendly way BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 22, 2025
Full time
Job ID: Amazon Business EU Sarl, UK Branch - P97 In EU, we continue to observe an unprecedented wave of legislation that impacts Selling Partner (SP) experience, constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. In this role you'll help SPs and Amazon to remain fully compliant and audit/review our processes or controls for further optimizations by creating state-of-the-art AI agents to support our teams. As a Sr Risk Manager in EU3P Compliance programs - you will define the strategy and inspect execution plans for high visibility and complex tax or trade compliance program across EU and UK. You will influence cross VP organizations to (1) shape the risk appetite for executive leadership, (2) review regulatory obligations and process designs of seller enforcement and regain strategies for EU and UK marketplaces, (3) advise teams in adequate control setup, (4) drive auditing strategies and assurance missions for validation and (5) drive a comprehensive risk assessment across pillars and develop mitigations to continuously improve the companies risk posture. The ideal candidate is motivated and agile, has experience in risk management, compliance or auditing and has strong project management skills. This opportunity requires excellent troubleshooting, stakeholder management and communication skills. Key job responsibilities - understand the compliance requirements for Amazon and our Sellers arising from specific legislation(s) - shape the risk appetite for executive leadership, - review the evolution of controls to monitor compliance and improve risk posture - lead review & auditing strategies so they continuously identify remaining risks and develop mitigations - create AI agents, processes and prompts to improve quality and speed of the workstream A day in the life Your day begins by reviewing latest changes in compliance requirements and risk metrics across EU and UK marketplaces to identify emerging trends. You'll collaborate with cross-functional teams to evaluate seller enforcement strategies and control mechanisms and needed and share your view on the most critical one. Later on you have a meeting with the controllership and internal audit team to review your latest auditing strategy and plans for putting a compliance monitoring plan into action and then check on progress of mitigation strategies for identified risks. Later you meet with our internal "compliance advisory" team to learn more about the best practices they recommend. Throughout the day, you'll engage with executive stakeholders to shape risk appetite and report out on risk & assurance goals. About the team EU 3P Compliance is a business team that works at the intersection of 1) sellers - helping them to comply with requirements 2) amazon - reducing financial exposure and risks that we are facing 3) authorities - partnering to support their needs in a business friendly way BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
What you'll bring to the team Role Summary We're looking for an experienced and forward-thinking professional to lead the development and delivery of our employee relations strategy across Merlin's Shared Services model. This critical role will shape the future of our ER function, supporting a high-performing team and enabling a consistent, best-in-class approach to employee relations case management across our UK Hub and global attractions. As the ER Manager, you will lead the resolution of complex cases, advise on performance and conduct matters, and ensure alignment with employment law and company policy. You'll play a vital role in establishing our new Shared Services model-implementing streamlined processes, leveraging technology, and using data to drive continuous improvement, policy development, and proactive risk management. This is a high-impact leadership opportunity to influence workplace culture, shape policy, and champion fairness, consistency, and compliance across our business. Key Accountabilities Team Leadership Lead and develop a team of ER specialists and advisors to deliver exceptional case management and employee support. Ensure effective escalation and resolution routes between Shared Services and local HR teams. Embed a culture of accountability, continuous improvement, and customer-focused service. Service Excellence & Case Management Oversee performance management, grievances, workplace investigations, and disciplinary processes. Establish and maintain standardized ER practices to ensure fairness, consistency, and compliance. Manage the end-to-end ER service framework, driving operational efficiency and quality. Use HR technology and case management tools to track, manage, and report on ER activity. Monitor resource allocation to ensure service delivery meets agreed SLAs and KPIs. Policy, Risk & Compliance Partner with Legal and COEs to ensure compliance with labor laws and regulatory requirements. Review, update, and implement workplace policies across jurisdictions. Provide expert guidance on emerging employment law trends, risks, and implications for practice. Insights & Continuous Improvement Use ER data and analytics to identify trends, forecast issues, and recommend improvements. Lead quality assurance, including case audits and coaching, to ensure consistency and high standards. Support change management initiatives related to ER service transitions and policy updates. Stakeholder Collaboration Build strong relationships with People Business Partners, Legal, local attraction leadership, and Shared Services teams. Work closely with the Digital & Data team to ensure ER systems and tools enable great service and user experience. Engage with operational leaders to provide proactive support and insight that enhances the employee experience. Critical Interfaces StakeholderEngagement Focus Local Attraction People Teams Support ER cases, share updates, and ensure aligned service delivery. Other Shared Services Teams Collaborate on continuous improvement and process optimization. Local Attraction VP of Operations Provide escalated support and contribute to operational change initiatives. Regional VPs of People Share ER updates, resolve escalations, and align on policy and service enhancements. Legal Advisors Navigate employment law issues, ensuring legal compliance in all ER processes. Digital & Data Teams Optimize case management platforms and HR technology to enable effective ER service delivery. Qualifications & Experience Experience & Qualifications Bachelor's degree in HR, Business Administration, or a related field; HR certification (CIPD, SHRM, etc.) preferred. Extensive experience in Employee Relations, with a strong track record of leadership and case resolution. In-depth understanding of employment law, investigations, and policy implementation across multiple jurisdictions. Prior experience within an HR shared services model, including managing SLAs and KPIs. Strong working knowledge of case management systems (e.g., ServiceNow, Workday, SuccessFactors). Proven success in leading change, influencing stakeholders, and implementing service enhancements. Strong analytical, communication, and stakeholder engagement skills. Leadership Behaviors Soulfully Curious You approach complex challenges with curiosity, seek out diverse viewpoints, and remain open to new ideas and innovations. Results Focused You set clear goals, hold yourself accountable, and adapt quickly to ensure outcomes are achieved. Extraordinary Teammate You lead with collaboration, support your peers, and create a positive, inclusive working environment. Develops People You invest in the growth of others-coaching, mentoring, and building a culture of feedback and development. Benefits Just Some of the Magic You'll Enjoy: Merlin Magic Pass - Enjoy 20 complimentary tickets each year for you, your family, and friends to experience Merlin attractions around the world-rising to 40 after one year of service. 'Enjoy the Ride' Merlin Annual Passes - Receive 6 exclusive annual passes (1 for you and 5 to gift to loved ones), giving unlimited fun across our attractions. Performance-Based Company Bonus - Celebrate your achievements with potential annual bonuses aligned to performance. Private Pension Scheme - Plan for your future with our competitive pension offering. LEGO Perks - Receive 40% off LEGO online and 25% off in our on-site retail shops and restaurants. Learning & Development - Take your career further with ongoing training, development programs, and growth opportunities. And So Much More - From wellness initiatives to team events, get ready to enjoy the perks of being part of the Merlin magic. Pay Range Compensation between GBP £39,000.00/Yr.-GBP £43,000.00/Yr.
Jul 21, 2025
Full time
What you'll bring to the team Role Summary We're looking for an experienced and forward-thinking professional to lead the development and delivery of our employee relations strategy across Merlin's Shared Services model. This critical role will shape the future of our ER function, supporting a high-performing team and enabling a consistent, best-in-class approach to employee relations case management across our UK Hub and global attractions. As the ER Manager, you will lead the resolution of complex cases, advise on performance and conduct matters, and ensure alignment with employment law and company policy. You'll play a vital role in establishing our new Shared Services model-implementing streamlined processes, leveraging technology, and using data to drive continuous improvement, policy development, and proactive risk management. This is a high-impact leadership opportunity to influence workplace culture, shape policy, and champion fairness, consistency, and compliance across our business. Key Accountabilities Team Leadership Lead and develop a team of ER specialists and advisors to deliver exceptional case management and employee support. Ensure effective escalation and resolution routes between Shared Services and local HR teams. Embed a culture of accountability, continuous improvement, and customer-focused service. Service Excellence & Case Management Oversee performance management, grievances, workplace investigations, and disciplinary processes. Establish and maintain standardized ER practices to ensure fairness, consistency, and compliance. Manage the end-to-end ER service framework, driving operational efficiency and quality. Use HR technology and case management tools to track, manage, and report on ER activity. Monitor resource allocation to ensure service delivery meets agreed SLAs and KPIs. Policy, Risk & Compliance Partner with Legal and COEs to ensure compliance with labor laws and regulatory requirements. Review, update, and implement workplace policies across jurisdictions. Provide expert guidance on emerging employment law trends, risks, and implications for practice. Insights & Continuous Improvement Use ER data and analytics to identify trends, forecast issues, and recommend improvements. Lead quality assurance, including case audits and coaching, to ensure consistency and high standards. Support change management initiatives related to ER service transitions and policy updates. Stakeholder Collaboration Build strong relationships with People Business Partners, Legal, local attraction leadership, and Shared Services teams. Work closely with the Digital & Data team to ensure ER systems and tools enable great service and user experience. Engage with operational leaders to provide proactive support and insight that enhances the employee experience. Critical Interfaces StakeholderEngagement Focus Local Attraction People Teams Support ER cases, share updates, and ensure aligned service delivery. Other Shared Services Teams Collaborate on continuous improvement and process optimization. Local Attraction VP of Operations Provide escalated support and contribute to operational change initiatives. Regional VPs of People Share ER updates, resolve escalations, and align on policy and service enhancements. Legal Advisors Navigate employment law issues, ensuring legal compliance in all ER processes. Digital & Data Teams Optimize case management platforms and HR technology to enable effective ER service delivery. Qualifications & Experience Experience & Qualifications Bachelor's degree in HR, Business Administration, or a related field; HR certification (CIPD, SHRM, etc.) preferred. Extensive experience in Employee Relations, with a strong track record of leadership and case resolution. In-depth understanding of employment law, investigations, and policy implementation across multiple jurisdictions. Prior experience within an HR shared services model, including managing SLAs and KPIs. Strong working knowledge of case management systems (e.g., ServiceNow, Workday, SuccessFactors). Proven success in leading change, influencing stakeholders, and implementing service enhancements. Strong analytical, communication, and stakeholder engagement skills. Leadership Behaviors Soulfully Curious You approach complex challenges with curiosity, seek out diverse viewpoints, and remain open to new ideas and innovations. Results Focused You set clear goals, hold yourself accountable, and adapt quickly to ensure outcomes are achieved. Extraordinary Teammate You lead with collaboration, support your peers, and create a positive, inclusive working environment. Develops People You invest in the growth of others-coaching, mentoring, and building a culture of feedback and development. Benefits Just Some of the Magic You'll Enjoy: Merlin Magic Pass - Enjoy 20 complimentary tickets each year for you, your family, and friends to experience Merlin attractions around the world-rising to 40 after one year of service. 'Enjoy the Ride' Merlin Annual Passes - Receive 6 exclusive annual passes (1 for you and 5 to gift to loved ones), giving unlimited fun across our attractions. Performance-Based Company Bonus - Celebrate your achievements with potential annual bonuses aligned to performance. Private Pension Scheme - Plan for your future with our competitive pension offering. LEGO Perks - Receive 40% off LEGO online and 25% off in our on-site retail shops and restaurants. Learning & Development - Take your career further with ongoing training, development programs, and growth opportunities. And So Much More - From wellness initiatives to team events, get ready to enjoy the perks of being part of the Merlin magic. Pay Range Compensation between GBP £39,000.00/Yr.-GBP £43,000.00/Yr.
Apply now Job no: 559190 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: £55,000 - £65,000 Business Area: Halfords Support Centre About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. The role As a Network Project Manager at Halfords, you'll take the lead on the rollout of LAN, WAN, and SD-WAN connectivity across our 600+ retail stores and autocentres, delivering a critical infrastructure transformation that underpins our customer and operational experience. You'll be responsible for managing complex, large-scale network deployment projects from planning through to execution, working closely with our Network Solution Architects, third-party vendors, landlords, and local site managers to ensure seamless delivery. You thrive in a role that requires coordination, communication, and technical know-how. You've successfully managed projects involving VPN, firewall, and broadband solutions, ideally in environments with MPLS or SD-WAN technology, and you know how to navigate relationships with ISPs, property teams, and field engineers. Whether it's owning the project plan, managing budgets, or chasing down updates from suppliers, you stay calm under pressure and never lose sight of the bigger picture. This is a fast-moving, hands-on role where you'll bring clarity to complexity, and ensure our network infrastructure is rolled out on time and to spec. You'll report into the Delivery Manager, work closely with internal stakeholders and third-party partners, and play a pivotal role in supporting our broader technology and transformation strategy. Key responsibilities Lead the end-to-end delivery of network infrastructure projects, including LAN, WAN, and SD-WAN rollouts across retail and autocentre sites. Define project scope, milestones, timelines, and deliverables in collaboration with technical, operational, and cross-functional teams. Manage project budgets and resources-forecasting costs, tracking spend, and ensuring financial accountability throughout. Coordinate field engineers, ISPs, landlords, and internal stakeholders to deliver complex network upgrades and deployments on time. Translate technical detail into clear, actionable updates for stakeholders and senior management, including risks, issues, and progress reports. Proactively identify and mitigate project risks and roadblocks-developing contingency plans and adapting quickly to change. Ensure delivery quality by applying strong technical oversight and adherence to agreed methodologies, tools, and best practices. Maintain compliance with organisational standards, including security, architecture, and data governance policies. About you Proven experience delivering large-scale network and infrastructure projects, involving LAN, WAN, SD-WAN, firewalls, and VPN connectivity. Strong knowledge of network technologies and IT systems, with the ability to manage complex programmes across multiple sites and third-party suppliers. Skilled in project planning, budgeting, and coordination with a hands-on, delivery-focused mindset and a track record of getting things done. Confident managing multiple moving parts, from ISP engagements and landlord negotiations to steering field engineers and internal stakeholders. Excellent communicator and relationship-builder who can translate technical issues into clear updates and influence at all levels of the business. Well-organised and calm under pressure, with a logical approach to solving issues, managing risk, and adapting plans when needed. Comfortable working in both Waterfall and Agile environments, ideally holding certifications such as PRINCE2, PMP, or Scrum Master. A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Jul 20, 2025
Full time
Apply now Job no: 559190 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: £55,000 - £65,000 Business Area: Halfords Support Centre About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. The role As a Network Project Manager at Halfords, you'll take the lead on the rollout of LAN, WAN, and SD-WAN connectivity across our 600+ retail stores and autocentres, delivering a critical infrastructure transformation that underpins our customer and operational experience. You'll be responsible for managing complex, large-scale network deployment projects from planning through to execution, working closely with our Network Solution Architects, third-party vendors, landlords, and local site managers to ensure seamless delivery. You thrive in a role that requires coordination, communication, and technical know-how. You've successfully managed projects involving VPN, firewall, and broadband solutions, ideally in environments with MPLS or SD-WAN technology, and you know how to navigate relationships with ISPs, property teams, and field engineers. Whether it's owning the project plan, managing budgets, or chasing down updates from suppliers, you stay calm under pressure and never lose sight of the bigger picture. This is a fast-moving, hands-on role where you'll bring clarity to complexity, and ensure our network infrastructure is rolled out on time and to spec. You'll report into the Delivery Manager, work closely with internal stakeholders and third-party partners, and play a pivotal role in supporting our broader technology and transformation strategy. Key responsibilities Lead the end-to-end delivery of network infrastructure projects, including LAN, WAN, and SD-WAN rollouts across retail and autocentre sites. Define project scope, milestones, timelines, and deliverables in collaboration with technical, operational, and cross-functional teams. Manage project budgets and resources-forecasting costs, tracking spend, and ensuring financial accountability throughout. Coordinate field engineers, ISPs, landlords, and internal stakeholders to deliver complex network upgrades and deployments on time. Translate technical detail into clear, actionable updates for stakeholders and senior management, including risks, issues, and progress reports. Proactively identify and mitigate project risks and roadblocks-developing contingency plans and adapting quickly to change. Ensure delivery quality by applying strong technical oversight and adherence to agreed methodologies, tools, and best practices. Maintain compliance with organisational standards, including security, architecture, and data governance policies. About you Proven experience delivering large-scale network and infrastructure projects, involving LAN, WAN, SD-WAN, firewalls, and VPN connectivity. Strong knowledge of network technologies and IT systems, with the ability to manage complex programmes across multiple sites and third-party suppliers. Skilled in project planning, budgeting, and coordination with a hands-on, delivery-focused mindset and a track record of getting things done. Confident managing multiple moving parts, from ISP engagements and landlord negotiations to steering field engineers and internal stakeholders. Excellent communicator and relationship-builder who can translate technical issues into clear updates and influence at all levels of the business. Well-organised and calm under pressure, with a logical approach to solving issues, managing risk, and adapting plans when needed. Comfortable working in both Waterfall and Agile environments, ideally holding certifications such as PRINCE2, PMP, or Scrum Master. A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire. Update your details, view your application and progress.
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. Role The Principal Security Engineer is a strategic, hands-on leader responsible for evaluating, evolving, and executing Orgvue's security engineering strategy across our entire application development and cloud-hosting estate. Partnering closely with Information Security, Engineering, and Product teams, you will embed secure-by-design principles throughout the software-development lifecycle (SDLC), champion modern DevSecOps practices, and ensure that security is a first-class citizen in everything we build and operate. This role reports directly to the Chief Technology Officer (CTO) and maintains a dotted-line relationship with the VP of TechOps. Responsibilities Security Strategy & Governance - Define and continuously refine the technical security roadmap that aligns with business objectives, industry best practice (e.g., NIST CSF, OWASP SAMM), and compliance frameworks (SOC 2, ISO 27001, GDPR). Secure SDLC & DevSecOps - Build and maintain guardrails for static/dynamic analysis, container and IaC scanning, SBOM management, and supply-chain security; automate enforcement through CI/CD pipelines. Cloud & Infrastructure Security - Design and implement robust controls for AWS (primary) and Azure/GCP (secondary): IAM, network segmentation, KMS, secrets management, WAF, EDR, and zero-trust patterns. Identity & Access Management (IAM) - Own enterprise IAM strategy, including RBAC, least-privilege provisioning, SSO, federation (OIDC/SAML), and privileged-access workflows. Monitoring, Detection & Response - Define audit logging, metrics, and telemetry requirements; integrate with SIEM/SOAR to deliver actionable alerts and playbooks for engineering-led incident response. Threat Modeling & Risk Assessment - Conduct regular architecture and code-level reviews, drive remediation plans, and present risk posture to leadership. Tooling & Automation - Evaluate, select, and integrate security tooling (SAST, DAST, SCA, container scanners, CSPM, CWPP) and champion IaC/Terraform modules for reusable controls. Collaboration & Mentorship - Act as a trusted advisor to engineering squads, provide security training, and mentor senior engineers on emerging attack vectors and defensive techniques. Compliance & Audits - Partner with InfoSec and Legal to prepare evidence, manage technical controls, and remediate audit findings. InfoSec Partnership - Collaborate proactively with the Information Security team on policy development, threat intelligence sharing, incident response, and compliance initiatives, ensuring organisation-wide alignment. Engineering Partnership & Enablement - Work hand-in-hand with engineering squads to raise security awareness, improve secure coding practices, and foster a culture of shared security ownership. Architecture Alignment - Partner closely with Orgvue's Principal Architect to ensure security patterns, controls, and roadmaps align with overall system architecture and future technical strategy. Extensive experience in security engineering and/or software engineering with a strong security focus, including demonstrated leadership of complex security initiatives Expert-level knowledge of at least one major cloud platform (AWS preferred) and its native security services. Proven success embedding security within modern microservice, container, and serverless architectures. Proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and Kubernetes security hardening (admission controllers, network policies). Strong understanding of and practical experience of software engineering and how security can be an enabler to success as an engineer. Experience working within high-sensitivity data environments Strong awareness of compliance standards and the requirements on software teams, especially for ISO27001 and SOC2. FedRAMP experience advantageous. Demonstrated experience performing threat modelling, penetration test scoping, and vulnerability management. Deep understanding of IAM concepts, encryption/key-management, and secure network design. Excellent communication skills with ability to translate technical risk to non-technical stakeholders. Preferred, but not essential Certifications such as CISSP, CSSLP, AWS Certified Security. Familiarity with data privacy controls (tokenization, field-level encryption, data mesh). Experience implementing security and governance programs for emergent AI tooling and capabilities. Hybrid working - 1+ days a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half-day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme Annual Discretionary Bonus 'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'
Jul 20, 2025
Full time
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. Role The Principal Security Engineer is a strategic, hands-on leader responsible for evaluating, evolving, and executing Orgvue's security engineering strategy across our entire application development and cloud-hosting estate. Partnering closely with Information Security, Engineering, and Product teams, you will embed secure-by-design principles throughout the software-development lifecycle (SDLC), champion modern DevSecOps practices, and ensure that security is a first-class citizen in everything we build and operate. This role reports directly to the Chief Technology Officer (CTO) and maintains a dotted-line relationship with the VP of TechOps. Responsibilities Security Strategy & Governance - Define and continuously refine the technical security roadmap that aligns with business objectives, industry best practice (e.g., NIST CSF, OWASP SAMM), and compliance frameworks (SOC 2, ISO 27001, GDPR). Secure SDLC & DevSecOps - Build and maintain guardrails for static/dynamic analysis, container and IaC scanning, SBOM management, and supply-chain security; automate enforcement through CI/CD pipelines. Cloud & Infrastructure Security - Design and implement robust controls for AWS (primary) and Azure/GCP (secondary): IAM, network segmentation, KMS, secrets management, WAF, EDR, and zero-trust patterns. Identity & Access Management (IAM) - Own enterprise IAM strategy, including RBAC, least-privilege provisioning, SSO, federation (OIDC/SAML), and privileged-access workflows. Monitoring, Detection & Response - Define audit logging, metrics, and telemetry requirements; integrate with SIEM/SOAR to deliver actionable alerts and playbooks for engineering-led incident response. Threat Modeling & Risk Assessment - Conduct regular architecture and code-level reviews, drive remediation plans, and present risk posture to leadership. Tooling & Automation - Evaluate, select, and integrate security tooling (SAST, DAST, SCA, container scanners, CSPM, CWPP) and champion IaC/Terraform modules for reusable controls. Collaboration & Mentorship - Act as a trusted advisor to engineering squads, provide security training, and mentor senior engineers on emerging attack vectors and defensive techniques. Compliance & Audits - Partner with InfoSec and Legal to prepare evidence, manage technical controls, and remediate audit findings. InfoSec Partnership - Collaborate proactively with the Information Security team on policy development, threat intelligence sharing, incident response, and compliance initiatives, ensuring organisation-wide alignment. Engineering Partnership & Enablement - Work hand-in-hand with engineering squads to raise security awareness, improve secure coding practices, and foster a culture of shared security ownership. Architecture Alignment - Partner closely with Orgvue's Principal Architect to ensure security patterns, controls, and roadmaps align with overall system architecture and future technical strategy. Extensive experience in security engineering and/or software engineering with a strong security focus, including demonstrated leadership of complex security initiatives Expert-level knowledge of at least one major cloud platform (AWS preferred) and its native security services. Proven success embedding security within modern microservice, container, and serverless architectures. Proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and Kubernetes security hardening (admission controllers, network policies). Strong understanding of and practical experience of software engineering and how security can be an enabler to success as an engineer. Experience working within high-sensitivity data environments Strong awareness of compliance standards and the requirements on software teams, especially for ISO27001 and SOC2. FedRAMP experience advantageous. Demonstrated experience performing threat modelling, penetration test scoping, and vulnerability management. Deep understanding of IAM concepts, encryption/key-management, and secure network design. Excellent communication skills with ability to translate technical risk to non-technical stakeholders. Preferred, but not essential Certifications such as CISSP, CSSLP, AWS Certified Security. Familiarity with data privacy controls (tokenization, field-level encryption, data mesh). Experience implementing security and governance programs for emergent AI tooling and capabilities. Hybrid working - 1+ days a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half-day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme Annual Discretionary Bonus 'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'
Delivery Consultant - Dev Ops, ProServe AWS Industries Job ID: Amazon Web Services Singapore Private Limited AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in cloud architecture and implementation - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Knowledge of the primary aws services (ec2, elb, rds, route53 & s3) - Experience implementing AWS services in a variety of distributed computing environments - Experience developing software code in one or more programming languages (java, python, etc.) PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Experience with designing and building application using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes - Business-level proficiency in Japanese or Korean (both written and spoken) is strongly preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 19, 2025
Full time
Delivery Consultant - Dev Ops, ProServe AWS Industries Job ID: Amazon Web Services Singapore Private Limited AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in cloud architecture and implementation - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - Knowledge of the primary aws services (ec2, elb, rds, route53 & s3) - Experience implementing AWS services in a variety of distributed computing environments - Experience developing software code in one or more programming languages (java, python, etc.) PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Experience with designing and building application using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes - Business-level proficiency in Japanese or Korean (both written and spoken) is strongly preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job Description: Job Title: Wholesale Credit Administrator Corporate Title: Officer / AVP Location: Chester/Bromley Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Team: The EMEA team is based in 2 core locations, London and Chester and has a supportive and nurturing environment, employee satisfaction is a top priority. The team of 25 is part of a global team of 123 people and will provide opportunities to connect with global team members. You will have on the job training plus opportunities to further banking knowledge for career development. Role Description: You will be joining a front-line unit and part of Global Banking & Markets (GBAM) that supports GBAM credit risk underwriters. You will be trusted with a portfolio of institutional corporate clients from a credit administration perspective including key metric deliverables related to credit facilities and data quality. You will work closely with credit and operational business partners and learn about clients, industries, and risk management to help simplify and improve our processes. Responsibilities: Support and assist Credit Officers daily in the management of their portfolios, including the review of global credit facilities. Creation of credit approval documents for new, renewed and amended loan, trading and GPS facilities, and the processing of these through the bank systems of record. Review approved credit approval documents to ensure compliance with bank policy and procedures. Identify and resolve facility data discrepancies. Respond to enquiries from credit officers and other business partners. Investigate and resolve incoming queries relating to the portfolio. Monitor and resolve facility document exceptions. Create, maintain, and monitor credit and financial events and manage exceptions. Maintain accurate document records. Help simplify and improve our processes - active discussion What we are looking for: You can communicate effectively across various lines of business and levels. Ability to adapt to a changing environment and responsibilities Quickly learns and understand processes, systems, and products Functions under pressure to meet deadlines, proficient at multi-tasking and competing priorities Identifying and executing practical solutions Shares information/ideas and consistently identifies best practices Skills that will help: University graduate or equivalent and/or relevant experience Institutional banking experience and knowledge of lending products an advantage PC literate and systems oriented with proficiency in all Microsoft applications Benefits of working at Bank of America: UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Jul 19, 2025
Full time
Job Description: Job Title: Wholesale Credit Administrator Corporate Title: Officer / AVP Location: Chester/Bromley Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Team: The EMEA team is based in 2 core locations, London and Chester and has a supportive and nurturing environment, employee satisfaction is a top priority. The team of 25 is part of a global team of 123 people and will provide opportunities to connect with global team members. You will have on the job training plus opportunities to further banking knowledge for career development. Role Description: You will be joining a front-line unit and part of Global Banking & Markets (GBAM) that supports GBAM credit risk underwriters. You will be trusted with a portfolio of institutional corporate clients from a credit administration perspective including key metric deliverables related to credit facilities and data quality. You will work closely with credit and operational business partners and learn about clients, industries, and risk management to help simplify and improve our processes. Responsibilities: Support and assist Credit Officers daily in the management of their portfolios, including the review of global credit facilities. Creation of credit approval documents for new, renewed and amended loan, trading and GPS facilities, and the processing of these through the bank systems of record. Review approved credit approval documents to ensure compliance with bank policy and procedures. Identify and resolve facility data discrepancies. Respond to enquiries from credit officers and other business partners. Investigate and resolve incoming queries relating to the portfolio. Monitor and resolve facility document exceptions. Create, maintain, and monitor credit and financial events and manage exceptions. Maintain accurate document records. Help simplify and improve our processes - active discussion What we are looking for: You can communicate effectively across various lines of business and levels. Ability to adapt to a changing environment and responsibilities Quickly learns and understand processes, systems, and products Functions under pressure to meet deadlines, proficient at multi-tasking and competing priorities Identifying and executing practical solutions Shares information/ideas and consistently identifies best practices Skills that will help: University graduate or equivalent and/or relevant experience Institutional banking experience and knowledge of lending products an advantage PC literate and systems oriented with proficiency in all Microsoft applications Benefits of working at Bank of America: UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
SME Financial Crime Audit Within UK Corporate and Investment Bank in London working projects in EMEA Financial Crime Internal Audit Manager - Project and Continuous Monitoring lead - EMEA Role SummaryThis role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities, Branches, and other subsidiaries in the EMEA Region. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and Group Audit Committee. ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average, an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time; Closing one and planning another, an Audit Manager will be able to manage both successfully. In addition, this role is responsible for managing the delivery and providing support for multiple audit assignments / assurance / project work within AML/Financial Crime and/or Compliance business areas. This role provides expertise on general compliance topics (including conduct risk, market abuse regulation, monitoring and surveillance, control room activities) and/or in AML /Financial Crime to the wider EMEA audit team. The Audit Manager will report to the Compliance and Financial Crime Audit Partner and will be asked to assist with maintaining relationships with Central Compliance Group and/or Financial Crime Group Senior Management (D, ED level), have a deep understanding of UK/EMEA Compliance and Conduct Regulations, as well as AML/Financial Crime prevention regulations, subject matter expertise in compliance and/or financial crime prevention/detection business activities and be able to comment on key areas of risk for those business areas. Business AreaInternal Audit is asked for an independent opinion on the changes and controls implemented by the organisations within the EMEA Region. This role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position DescriptionCore Responsibilities: Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists.Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary.Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members.Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management, including senior stakeholders. In doing so, the Audit Manager may experience some significant challenges and must therefore be resilient and articulate in their presentation of the issues.Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required.Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistance and guidance to Management.The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA.The Audit Manager will be asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas.Knowledge, Skills, Experiences & Qualifications:Educated to degree standards and holder of a professional qualification (usually CIA, ACCA, etc.) with a strong understanding of the regulatory environment. It would be desirable to hold Compliance / AML / Financial crime qualification (ICA Diploma or equivalent, ACAMs, CISI).The ability to effectively and clearly communicate with management both verbally and in writing.The role holder needs to have some operational knowledge of some aspects of the Bank to enable them to identify control weaknesses and give advice on best practice/ process improvements. A clear understanding of the risk and internal control environment relevant to the business being audited.Attention to detail. The confirmation of factual accuracy and a clear understanding of how the facts should be interpreted is essential.Proactiveness and resilience, successful track records of completing projects and initiatives in a timely manner.Be able to advise the business on possible control solutions.Previous internal audit experience is desirable to demonstrate a track record of effective internal audit.ChallengesThe broad range of business areas subject to internal audit.Tight timelines for the delivery of internal audit assignments, and managing conflicting priorities.Challenge from AD Management and Line Management and the ability to successfully articulate issues identified.The need to manage different groups of ADIA staff assigned to each audit assignment. CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package #
Jul 18, 2025
Full time
SME Financial Crime Audit Within UK Corporate and Investment Bank in London working projects in EMEA Financial Crime Internal Audit Manager - Project and Continuous Monitoring lead - EMEA Role SummaryThis role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities, Branches, and other subsidiaries in the EMEA Region. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and Group Audit Committee. ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average, an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time; Closing one and planning another, an Audit Manager will be able to manage both successfully. In addition, this role is responsible for managing the delivery and providing support for multiple audit assignments / assurance / project work within AML/Financial Crime and/or Compliance business areas. This role provides expertise on general compliance topics (including conduct risk, market abuse regulation, monitoring and surveillance, control room activities) and/or in AML /Financial Crime to the wider EMEA audit team. The Audit Manager will report to the Compliance and Financial Crime Audit Partner and will be asked to assist with maintaining relationships with Central Compliance Group and/or Financial Crime Group Senior Management (D, ED level), have a deep understanding of UK/EMEA Compliance and Conduct Regulations, as well as AML/Financial Crime prevention regulations, subject matter expertise in compliance and/or financial crime prevention/detection business activities and be able to comment on key areas of risk for those business areas. Business AreaInternal Audit is asked for an independent opinion on the changes and controls implemented by the organisations within the EMEA Region. This role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position DescriptionCore Responsibilities: Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists.Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary.Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members.Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management, including senior stakeholders. In doing so, the Audit Manager may experience some significant challenges and must therefore be resilient and articulate in their presentation of the issues.Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required.Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistance and guidance to Management.The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA.The Audit Manager will be asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas.Knowledge, Skills, Experiences & Qualifications:Educated to degree standards and holder of a professional qualification (usually CIA, ACCA, etc.) with a strong understanding of the regulatory environment. It would be desirable to hold Compliance / AML / Financial crime qualification (ICA Diploma or equivalent, ACAMs, CISI).The ability to effectively and clearly communicate with management both verbally and in writing.The role holder needs to have some operational knowledge of some aspects of the Bank to enable them to identify control weaknesses and give advice on best practice/ process improvements. A clear understanding of the risk and internal control environment relevant to the business being audited.Attention to detail. The confirmation of factual accuracy and a clear understanding of how the facts should be interpreted is essential.Proactiveness and resilience, successful track records of completing projects and initiatives in a timely manner.Be able to advise the business on possible control solutions.Previous internal audit experience is desirable to demonstrate a track record of effective internal audit.ChallengesThe broad range of business areas subject to internal audit.Tight timelines for the delivery of internal audit assignments, and managing conflicting priorities.Challenge from AD Management and Line Management and the ability to successfully articulate issues identified.The need to manage different groups of ADIA staff assigned to each audit assignment. CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package #
Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring ideas that make a real difference. Be part of a mission-driven organisation dedicated to advancing clinical research and transforming lives. Role Objectives: The WEP Clinical Global Third-Party and Audit Manager is responsible for the qualification, oversight, and auditing of third-party suppliers and vendors supporting GxP activities, including pharmaceutical manufacturing, distribution, and clinical operations. This includes providers across GMP, GDP, GCP, GLP, and GVP domains. The role ensures partners meet regulatory requirements and internal standards to support the safe and compliant delivery of key service lines, such as Expanded Access Programs, clinical trial management and supply, and nursing operations. It also oversees internal and external audits, ensuring adherence to audit schedules and driving continuous improvement. This role plays a key part in the company's vendor governance and compliance monitoring framework through risk-based oversight and cross-functional collaboration. The Ideal Candidate: Analytical Collaborative Adaptable Proactive What You'll Do: Own and lead global compliance monitoring programs for all GxP third parties, ensuring timely qualification, requalification, or disqualification. Design and manage a global, risk-based GxP audit program covering GMP, GDP, GCP, GLP, and GVP audits, both remote and on-site. Oversee third-party audits, ensuring findings are risk assessed, reported, and closed with appropriate CAPAs; follow up on CAPA completion. Maintain and assess approved supplier and vendor lists, including criticality ratings and compliance status. Ensure all qualification and requalification activities align with EU, UK, and FDA GxP expectations and internal SOPs. Monitor ongoing third-party performance using audits, KPIs, deviations, complaints, and quality metrics. Lead risk-based internal audit programs and delegate audits to appropriately qualified personnel. Support development, review, and management of Quality/Technical Agreements (QTAs) and Service Level Agreements (SLAs) with Legal and Operational leads. Serve as the quality lead for new third-party onboarding, due diligence, and qualification projects. Escalate critical compliance risks and trends to Quality Leadership and lead cross-functional remediation. Collaborate with Procurement, Supply Chain, Clinical Operations, Regulatory, Medical Affairs, and PV to ensure consistent third-party oversight. Act as a subject matter expert for regulatory inspections related to third-party audits and qualifications, maintaining audit readiness. What You'll Need: Bachelor's or Master's degree in Life Sciences, Pharmacy, Chemistry, or a related field. Extensive knowledge of GMP, GDP, and GCP activities, including qualification, requalification, and auditing best practices. Formal lead auditor certification required (e.g., IRCA/CQI, ISO 9001 or equivalent). Minimum 6-7 years of experience in Quality Assurance, preferably in vendor, supplier, or audit management. Strong risk-based thinking and ability to align compliance activities with broader business objectives. Experience with clinical trial supply and unlicensed supply preferred. Excellent communication skills-both verbal and written-with a focus on audit effectiveness. Critical thinking, analytical mindset, and strong attention to detail. Self-motivated and adaptable, with excellent time management and organizational skills. Proficient in Microsoft Outlook, Word, and Excel. What We Offer: Private healthcare insurance Long-term illness Cover Death in service cover Salary sacrifice pension Annual leave Paid maternity & paternity leave Volunteer day What Sets Us Apart: WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs. We're Committed to Our Team: WEP has many initiatives to encourage wellness, growth, development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events and all we do to support our employees. We're Committed to DEI: At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth and to embracing everyone's unique identities. Our services include: Access Programs Clinical Trial Services Patient Site Solutions Clinical Trial Supply Market Access and Commercialisation WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment. WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual's race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
Jul 17, 2025
Full time
Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring ideas that make a real difference. Be part of a mission-driven organisation dedicated to advancing clinical research and transforming lives. Role Objectives: The WEP Clinical Global Third-Party and Audit Manager is responsible for the qualification, oversight, and auditing of third-party suppliers and vendors supporting GxP activities, including pharmaceutical manufacturing, distribution, and clinical operations. This includes providers across GMP, GDP, GCP, GLP, and GVP domains. The role ensures partners meet regulatory requirements and internal standards to support the safe and compliant delivery of key service lines, such as Expanded Access Programs, clinical trial management and supply, and nursing operations. It also oversees internal and external audits, ensuring adherence to audit schedules and driving continuous improvement. This role plays a key part in the company's vendor governance and compliance monitoring framework through risk-based oversight and cross-functional collaboration. The Ideal Candidate: Analytical Collaborative Adaptable Proactive What You'll Do: Own and lead global compliance monitoring programs for all GxP third parties, ensuring timely qualification, requalification, or disqualification. Design and manage a global, risk-based GxP audit program covering GMP, GDP, GCP, GLP, and GVP audits, both remote and on-site. Oversee third-party audits, ensuring findings are risk assessed, reported, and closed with appropriate CAPAs; follow up on CAPA completion. Maintain and assess approved supplier and vendor lists, including criticality ratings and compliance status. Ensure all qualification and requalification activities align with EU, UK, and FDA GxP expectations and internal SOPs. Monitor ongoing third-party performance using audits, KPIs, deviations, complaints, and quality metrics. Lead risk-based internal audit programs and delegate audits to appropriately qualified personnel. Support development, review, and management of Quality/Technical Agreements (QTAs) and Service Level Agreements (SLAs) with Legal and Operational leads. Serve as the quality lead for new third-party onboarding, due diligence, and qualification projects. Escalate critical compliance risks and trends to Quality Leadership and lead cross-functional remediation. Collaborate with Procurement, Supply Chain, Clinical Operations, Regulatory, Medical Affairs, and PV to ensure consistent third-party oversight. Act as a subject matter expert for regulatory inspections related to third-party audits and qualifications, maintaining audit readiness. What You'll Need: Bachelor's or Master's degree in Life Sciences, Pharmacy, Chemistry, or a related field. Extensive knowledge of GMP, GDP, and GCP activities, including qualification, requalification, and auditing best practices. Formal lead auditor certification required (e.g., IRCA/CQI, ISO 9001 or equivalent). Minimum 6-7 years of experience in Quality Assurance, preferably in vendor, supplier, or audit management. Strong risk-based thinking and ability to align compliance activities with broader business objectives. Experience with clinical trial supply and unlicensed supply preferred. Excellent communication skills-both verbal and written-with a focus on audit effectiveness. Critical thinking, analytical mindset, and strong attention to detail. Self-motivated and adaptable, with excellent time management and organizational skills. Proficient in Microsoft Outlook, Word, and Excel. What We Offer: Private healthcare insurance Long-term illness Cover Death in service cover Salary sacrifice pension Annual leave Paid maternity & paternity leave Volunteer day What Sets Us Apart: WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs. We're Committed to Our Team: WEP has many initiatives to encourage wellness, growth, development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events and all we do to support our employees. We're Committed to DEI: At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth and to embracing everyone's unique identities. Our services include: Access Programs Clinical Trial Services Patient Site Solutions Clinical Trial Supply Market Access and Commercialisation WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment. WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual's race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints and disputes using industry best practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics like NPS and CSAT. General Responsibilities Continuously review and refine processes to drive efficiency and improve complaints oversight. Embed a culture of accountability and learning to mitigate recurring issues. Report on complaints trends and recommend improvements to leadership. Coach and develop stakeholders, ensuring alignment with complaint-handling standards. Contribute insights to projects and initiatives to support good customer outcomes. The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role; Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance. Deep working knowledge: of all insurance-related areas and claims operations. Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service. Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain Support performence: coaching customer service and claims teams to improve performance against KPIs. these additional skills that could set you apart Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice. Adapts: well to constant change and is able to see the bigger picture, yet understand the details. You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance & one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&AD , we have secured over $70 million in funding as well as the acquisition of US MGA & Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details
Jul 17, 2025
Full time
Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints and disputes using industry best practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics like NPS and CSAT. General Responsibilities Continuously review and refine processes to drive efficiency and improve complaints oversight. Embed a culture of accountability and learning to mitigate recurring issues. Report on complaints trends and recommend improvements to leadership. Coach and develop stakeholders, ensuring alignment with complaint-handling standards. Contribute insights to projects and initiatives to support good customer outcomes. The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role; Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance. Deep working knowledge: of all insurance-related areas and claims operations. Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service. Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain Support performence: coaching customer service and claims teams to improve performance against KPIs. these additional skills that could set you apart Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice. Adapts: well to constant change and is able to see the bigger picture, yet understand the details. You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance & one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&AD , we have secured over $70 million in funding as well as the acquisition of US MGA & Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details
Job Description - VP, Assistant General Counsel, Global Markets Legal & Compliance Group (J) Allied World Assurance Company Holdings, AG, is a global provider of property, casualty, and specialty insurance and reinsurance solutions, operating through its subsidiaries and brand known as Allied World. With over 1,600 employees across 25 offices worldwide, we focus on superior customer service and innovative risk solutions, fostering long-term relationships. As a subsidiary of Fairfax Financial Holdings Ltd. and a Lloyd's syndicate, we are based in the London insurance market, located at 20 Fenchurch Street, offering excellent views and a supportive culture. Allied World is an Equal Opportunities Employer. All qualified applicants will be considered without regard to race, color, national origin, religion, sex, age, genetic information, or disability. Role Overview : The successful candidate will provide in-house legal support to various business lines, including General Casualty (Bermuda), Healthcare (London), Professional Lines (London), and Reinsurance (facultative), in London or Bermuda. Key Responsibilities : Draft policy forms and endorsements. Analyze terms of new/renewal business to identify exposures, clarify underwriting intent, and ensure compliance with policies and guidelines. Stay informed on statutory laws, regulations, and judicial developments affecting the business. Review, draft, and negotiate underwriting agreements, nondisclosure agreements, and other legal documents. Support the improvement of standard agreements and legal processes, and assist in policy development. Assist underwriters and claims personnel with legal issues related to coverage and submissions. Manage standard policy wordings and endorsements for ceded facultative reinsurance across all lines of business. Coordinate with the Legal Department and communicate legal guidance effectively internally. Qualifications : English-qualified solicitor or barrister. At least 8 years of legal experience, with a minimum of 4 years in insurance or reinsurance litigation or arbitration. In-house experience within an insurance company or Lloyd's is advantageous. Experience drafting commercial insurance contracts. Strong analytical and technical skills. Ability to understand complex business issues quickly. Excellent communication skills, both written and oral. Good interpersonal skills and team-oriented attitude. Commercially minded, decisive, organized, and principled. Capable of managing multiple projects and meeting deadlines. Compliance with relevant local regulatory standards.
Jul 17, 2025
Full time
Job Description - VP, Assistant General Counsel, Global Markets Legal & Compliance Group (J) Allied World Assurance Company Holdings, AG, is a global provider of property, casualty, and specialty insurance and reinsurance solutions, operating through its subsidiaries and brand known as Allied World. With over 1,600 employees across 25 offices worldwide, we focus on superior customer service and innovative risk solutions, fostering long-term relationships. As a subsidiary of Fairfax Financial Holdings Ltd. and a Lloyd's syndicate, we are based in the London insurance market, located at 20 Fenchurch Street, offering excellent views and a supportive culture. Allied World is an Equal Opportunities Employer. All qualified applicants will be considered without regard to race, color, national origin, religion, sex, age, genetic information, or disability. Role Overview : The successful candidate will provide in-house legal support to various business lines, including General Casualty (Bermuda), Healthcare (London), Professional Lines (London), and Reinsurance (facultative), in London or Bermuda. Key Responsibilities : Draft policy forms and endorsements. Analyze terms of new/renewal business to identify exposures, clarify underwriting intent, and ensure compliance with policies and guidelines. Stay informed on statutory laws, regulations, and judicial developments affecting the business. Review, draft, and negotiate underwriting agreements, nondisclosure agreements, and other legal documents. Support the improvement of standard agreements and legal processes, and assist in policy development. Assist underwriters and claims personnel with legal issues related to coverage and submissions. Manage standard policy wordings and endorsements for ceded facultative reinsurance across all lines of business. Coordinate with the Legal Department and communicate legal guidance effectively internally. Qualifications : English-qualified solicitor or barrister. At least 8 years of legal experience, with a minimum of 4 years in insurance or reinsurance litigation or arbitration. In-house experience within an insurance company or Lloyd's is advantageous. Experience drafting commercial insurance contracts. Strong analytical and technical skills. Ability to understand complex business issues quickly. Excellent communication skills, both written and oral. Good interpersonal skills and team-oriented attitude. Commercially minded, decisive, organized, and principled. Capable of managing multiple projects and meeting deadlines. Compliance with relevant local regulatory standards.
Head of Data & Analytics Architecture and AI page is loaded Head of Data & Analytics Architecture and AI Apply locations Chiswick Park time type Full time posted on Posted 30+ Days Ago job requisition id JR19765 Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started. The Head of Data & Analytics Architecture and AI mission has three facets. 1) To own the D&A Architecture ensuring alignment with business objectives and the technology transformation agenda for D&A to provide enabling Digital services such as Data as a Service via APIs and Insights as a Service 2) To own and deliver the technology capability for Data, Analytics and AI (D&A). Working closely with the Squads on a daily basis, the Lead Engineer will help the squads deliver maximum outputs for each sprint ensuring each sprint delivers the longer term technology roadmap and vision. 3) To own the Security, Data Assurance and Quality for both core D&A systems and the wider technology architecture. 1. Data & Analytics (D&A) Infrastructure Management: Develop, maintain, and optimize the D&A architecture on AWS and Azure, including the design, deployment, and maintenance of the cloud based Pladis' data platform (PDP). Deliver an architecture that's globally scalable, agile, and supportive of digital services through Data and Insights as a service via APIs. 2. Data Technology Capability Enhancement: Design and oversee the implementation of the PDP 2.0 Tech stack. Design and oversee data architecture to harmonise external, internal and Microsoft Graph data to deliver AI use cases Champion engineering standards and ensure new engineers' quick integration and productivity. Lead engineering problem solving and provide technical guidance to squad engineers. Foster a component based delivery approach to enhance reusability across different areas of the business. Collaborate with stakeholders to guarantee timely engineering deliverables and work with partners to accelerate delivery velocity within teams. Implement and review measures to track and enhance data engineering productivity. 3. Data Governance, Security, and Quality: Implement end to end data security measures, including periodic penetration testing, audits, and assurance of PDP. Coordinate with the CISO, DPO, and other teams to ensure data security, GDPR compliance, and overall data assurance. Initiate and oversee a continuous data quality improvement strategy both at PDP and in source systems. 4. AI & Advanced Analytics Strategy and Vision: Set and align the AI architecture vision with the company's overarching business goals. Stay updated with latest AI and ML trends to keep the company at the technological forefront. Lay down AI architectural standards, best practices, and guidelines for system design. 5. AI Solutions Design and Integration: Design AI solutions that are robust, scalable, and in line with business requirements. Integrate generalized AI models into business processes and ensure they harmonize with existing systems. 6. AI Data Management and Storage: Manage and safeguard data for AI models, emphasizing governance, quality, security, and accessibility. Design storage solutions optimized for real time processing, querying, and scalability. Collaborate with data teams to streamline AI model lifecycle processes. 7. AI Technical Leadership and Engagement: Mentor and guide AI teams, ensuring alignment with business objectives. Engage regularly with business stakeholders to align AI outputs with business needs. Encourage AI literacy within the company through training and engagement. 8. AI Solution Lifecycle Oversight: Ensure smooth deployment, monitoring, and maintenance of AI models in production environments. Uphold ethical standards and ensure compliance with data privacy regulations. Technical Competencies The role is a hands-on technical leadership role with advanced experience in at least most of the following technologies Cloud Platforms: AWS (Amazon Web Services): Knowledge of services like S3, EC2, Lambda, RDS, Redshift, EMR, SageMaker, Glue, and Kinesis. Azure: Proficiency in services like Azure Blob Storage, Azure Data Lake, VMs, Azure Functions, Azure SQL Database, HDInsight, and Azure Machine Learning Studio. Data Storage & Databases: SQL & NoSQL Databases: Experience with databases like PostgreSQL, MySQL, MongoDB, and Cassandra. Big Data Ecosystems: Hadoop, Spark, Hive, and HBase. Data Integration & ETL: Data Pipelining Tools: Apache NiFi, Apache Kafka, and Apache Flink. ETL Tools: AWS Glue, Azure Data Factory, Talend, and Apache Airflow. AI & Machine Learning: Frameworks: TensorFlow, PyTorch, Scikit-learn, Keras, and MXNet. AI Services: AWS SageMaker, Azure Machine Learning, Google AI Platform. DevOps & Infrastructure as Code: Containerization: Docker and Kubernetes. Infrastructure Automation: Terraform, Ansible, and AWS CloudFormation. API & Microservices: API Development: RESTful API design and GraphQL. Microservices Tools: Istio, Envoy, and Linkerd. Security & Governance: Identity & Access Management: AWS IAM, Azure Active Directory. Data Governance Tools: AWS Lake Formation, Azure Purview. Data Security Tools: AWS Key Management Service (KMS), Azure Key Vault. Data Analytics & BI: Visualization Tools: Tableau, Power BI, Looker, and Grafana. Analytics Services: AWS Athena, Amazon QuickSight, Azure Stream Analytics. Development & Collaboration Tools: Version Control: Git (and platforms like GitHub, GitLab). CI/CD Tools: Jenkins, Travis CI, AWS CodePipeline, Azure DevOps. Other Key Skills: IaC (Infrastructure as Code): Mastery in automating infrastructure setup. Serverless Architectures: Experience with AWS Lambda, Azure Functions. Edge Computing: Knowledge of AWS Greengrass, Azure IoT Edge. Networking & Content Delivery: Experience with VPCs, CDN solutions like AWS CloudFront, and Azure Content Delivery Network. Competencies 1. Communication & Leadership: Proficient in English (spoken and written) with strong presentation skills. Servant leadership mindset. Knowledge of regional languages is a plus. 2. Experience: Demonstrated success as a data or enterprise architect. 3. Technical Expertise: Solid knowledge of cloud-based Data & Analytics technologies. 4. Industry Experience: Familiarity with Consumer Packaged Goods, Food Retail, or ecommerce environments is preferred. 5. Efficiency: Produces impactful results without unnecessary waste. 6. Agile Expertise: Deep-rooted understanding of value-driven Agile methodologies. 7. Customer-Centric: Prioritizes customer needs and desired outcomes. 8. Problem-Solving: Capable of effective conflict resolution and creative problem-solving. 9. Integrity & Independence: Honesty and the ability to drive initiatives with minimal oversight. 10. Quick Learner: Exhibits a rapid ability to assimilate and understand new information. 11. Creativity: Finds innovative solutions without compromising quality. 12. Data-Oriented: Makes decisions based on data. 13. Detail-Oriented: Pays meticulous attention to details. 14. Open Communication: Is candid and straightforward in discussions pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. About Us pladis is one of the world's fastest growing snacking companies and home to much loved brands including McVitie's, GODIVA and Ülker. pladis also owns regional brands Jacob's, Go Ahead, Flipz, Turtles, BN . click apply for full job details
Jul 17, 2025
Full time
Head of Data & Analytics Architecture and AI page is loaded Head of Data & Analytics Architecture and AI Apply locations Chiswick Park time type Full time posted on Posted 30+ Days Ago job requisition id JR19765 Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started. The Head of Data & Analytics Architecture and AI mission has three facets. 1) To own the D&A Architecture ensuring alignment with business objectives and the technology transformation agenda for D&A to provide enabling Digital services such as Data as a Service via APIs and Insights as a Service 2) To own and deliver the technology capability for Data, Analytics and AI (D&A). Working closely with the Squads on a daily basis, the Lead Engineer will help the squads deliver maximum outputs for each sprint ensuring each sprint delivers the longer term technology roadmap and vision. 3) To own the Security, Data Assurance and Quality for both core D&A systems and the wider technology architecture. 1. Data & Analytics (D&A) Infrastructure Management: Develop, maintain, and optimize the D&A architecture on AWS and Azure, including the design, deployment, and maintenance of the cloud based Pladis' data platform (PDP). Deliver an architecture that's globally scalable, agile, and supportive of digital services through Data and Insights as a service via APIs. 2. Data Technology Capability Enhancement: Design and oversee the implementation of the PDP 2.0 Tech stack. Design and oversee data architecture to harmonise external, internal and Microsoft Graph data to deliver AI use cases Champion engineering standards and ensure new engineers' quick integration and productivity. Lead engineering problem solving and provide technical guidance to squad engineers. Foster a component based delivery approach to enhance reusability across different areas of the business. Collaborate with stakeholders to guarantee timely engineering deliverables and work with partners to accelerate delivery velocity within teams. Implement and review measures to track and enhance data engineering productivity. 3. Data Governance, Security, and Quality: Implement end to end data security measures, including periodic penetration testing, audits, and assurance of PDP. Coordinate with the CISO, DPO, and other teams to ensure data security, GDPR compliance, and overall data assurance. Initiate and oversee a continuous data quality improvement strategy both at PDP and in source systems. 4. AI & Advanced Analytics Strategy and Vision: Set and align the AI architecture vision with the company's overarching business goals. Stay updated with latest AI and ML trends to keep the company at the technological forefront. Lay down AI architectural standards, best practices, and guidelines for system design. 5. AI Solutions Design and Integration: Design AI solutions that are robust, scalable, and in line with business requirements. Integrate generalized AI models into business processes and ensure they harmonize with existing systems. 6. AI Data Management and Storage: Manage and safeguard data for AI models, emphasizing governance, quality, security, and accessibility. Design storage solutions optimized for real time processing, querying, and scalability. Collaborate with data teams to streamline AI model lifecycle processes. 7. AI Technical Leadership and Engagement: Mentor and guide AI teams, ensuring alignment with business objectives. Engage regularly with business stakeholders to align AI outputs with business needs. Encourage AI literacy within the company through training and engagement. 8. AI Solution Lifecycle Oversight: Ensure smooth deployment, monitoring, and maintenance of AI models in production environments. Uphold ethical standards and ensure compliance with data privacy regulations. Technical Competencies The role is a hands-on technical leadership role with advanced experience in at least most of the following technologies Cloud Platforms: AWS (Amazon Web Services): Knowledge of services like S3, EC2, Lambda, RDS, Redshift, EMR, SageMaker, Glue, and Kinesis. Azure: Proficiency in services like Azure Blob Storage, Azure Data Lake, VMs, Azure Functions, Azure SQL Database, HDInsight, and Azure Machine Learning Studio. Data Storage & Databases: SQL & NoSQL Databases: Experience with databases like PostgreSQL, MySQL, MongoDB, and Cassandra. Big Data Ecosystems: Hadoop, Spark, Hive, and HBase. Data Integration & ETL: Data Pipelining Tools: Apache NiFi, Apache Kafka, and Apache Flink. ETL Tools: AWS Glue, Azure Data Factory, Talend, and Apache Airflow. AI & Machine Learning: Frameworks: TensorFlow, PyTorch, Scikit-learn, Keras, and MXNet. AI Services: AWS SageMaker, Azure Machine Learning, Google AI Platform. DevOps & Infrastructure as Code: Containerization: Docker and Kubernetes. Infrastructure Automation: Terraform, Ansible, and AWS CloudFormation. API & Microservices: API Development: RESTful API design and GraphQL. Microservices Tools: Istio, Envoy, and Linkerd. Security & Governance: Identity & Access Management: AWS IAM, Azure Active Directory. Data Governance Tools: AWS Lake Formation, Azure Purview. Data Security Tools: AWS Key Management Service (KMS), Azure Key Vault. Data Analytics & BI: Visualization Tools: Tableau, Power BI, Looker, and Grafana. Analytics Services: AWS Athena, Amazon QuickSight, Azure Stream Analytics. Development & Collaboration Tools: Version Control: Git (and platforms like GitHub, GitLab). CI/CD Tools: Jenkins, Travis CI, AWS CodePipeline, Azure DevOps. Other Key Skills: IaC (Infrastructure as Code): Mastery in automating infrastructure setup. Serverless Architectures: Experience with AWS Lambda, Azure Functions. Edge Computing: Knowledge of AWS Greengrass, Azure IoT Edge. Networking & Content Delivery: Experience with VPCs, CDN solutions like AWS CloudFront, and Azure Content Delivery Network. Competencies 1. Communication & Leadership: Proficient in English (spoken and written) with strong presentation skills. Servant leadership mindset. Knowledge of regional languages is a plus. 2. Experience: Demonstrated success as a data or enterprise architect. 3. Technical Expertise: Solid knowledge of cloud-based Data & Analytics technologies. 4. Industry Experience: Familiarity with Consumer Packaged Goods, Food Retail, or ecommerce environments is preferred. 5. Efficiency: Produces impactful results without unnecessary waste. 6. Agile Expertise: Deep-rooted understanding of value-driven Agile methodologies. 7. Customer-Centric: Prioritizes customer needs and desired outcomes. 8. Problem-Solving: Capable of effective conflict resolution and creative problem-solving. 9. Integrity & Independence: Honesty and the ability to drive initiatives with minimal oversight. 10. Quick Learner: Exhibits a rapid ability to assimilate and understand new information. 11. Creativity: Finds innovative solutions without compromising quality. 12. Data-Oriented: Makes decisions based on data. 13. Detail-Oriented: Pays meticulous attention to details. 14. Open Communication: Is candid and straightforward in discussions pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. About Us pladis is one of the world's fastest growing snacking companies and home to much loved brands including McVitie's, GODIVA and Ülker. pladis also owns regional brands Jacob's, Go Ahead, Flipz, Turtles, BN . click apply for full job details
Overview We're AND-E - one of the fastest-growing insurance companies. And we're proud of our warm and inclusive culture. We're building a diverse community, with a unique blend of strengths, to take our business to the next level. AND-E was shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5 rating! We are currently recruiting for a 9 Month Secondment position as well as a 9 Month Fixed Term position. You will lead finance project workstream(s) consisting of Subject Matter Experts from the UK and across Europe as part of Finance implementation of Microsoft Dynamics 365 (D365.) CHALLENED NOW AND-EXPERT NEXT. Responsibilities Lead end-to-end Finance Workstream(s) implementation of D365 Finance consisting of Subject Matter Experts (SME): Lead the end-to-end delivery of finance workstream(s) within the D365 Finance MVP rollout, coordinating with SMEs and cross-functional teams. Ensure finance requirements are captured, validated, and integrated through all project phases. Promote a standardise & simplify approach, allowing local variations only where legally required. Requirements Gathering & Gap Analysis: Facilitate workshops and reviews to gather and document finance requirements. Conduct fit-gap assessments against D365 capabilities, defining necessary process adjustments. Process Improvement: Design and implement efficient, standardised finance processes aligned with D365 best practices. Identify opportunities to improve workflows, enhance automation, and strengthen reporting accuracy. Stakeholder Management: Act as the primary point of contact for finance workstream(s). Ensure stakeholder needs are documented and incorporated into project deliverables. Compliance & Governance: Ensure adherence to group policies, financial regulations, and control frameworks. Risk & Dependency Management: Identify, track, and manage risks, issues, and interdependencies. Proactively resolve blockers to maintain delivery momentum. Project Monitoring: Track progress against finance milestones and deliverables. Provide regular status updates and reports to the Delivery Lead. Post-Go-Live Support & Continuous Improvement: Manage the transition to steady-state operations, resolving issues and capturing improvement opportunities based on feedback and performance metrics. Knowledge, Experience and Qualifications Essential ERP implementation experience. ACA, CIMA, ACCA, or Change Management qualification (or QBE). Strong organisational skills with the ability to set clear priorities. Excellent collaboration and stakeholder management skills, with the ability to influence at all levels. Experience in management or in-house consulting roles, focused on finance and accounting change. Clear, effective communication skills - able to explain complex finance topics to all audiences. Experience coordinating requirements across finance, IT, and systems teams. Background in change management, project delivery, and continuous improvement. Solid understanding of ERP systems and financial technology. Strong interpersonal and cross-cultural skills. Detail-oriented, pragmatic, proactive, and positive. Desirable Experience in General Insurance. Comfortable working with decentralised, cross-functional, and international teams. Knowledge of regulatory reporting, risk management, or actuarial functions. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else - so here's what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer:We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package:We offer competitive salaries that recognise your skills and expertise. Our community's unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don't want you missing your child's school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility, and balance in their home and work life, and we are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued and supported, including embracing neurodiversity and ensuring all individuals have the tools and opportunities they need to thrive. Our colleagues should have choice, flexibility and balance in their home and work life. We like to think our benefits package is one of the best, focusing on colleagues' health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Jul 17, 2025
Full time
Overview We're AND-E - one of the fastest-growing insurance companies. And we're proud of our warm and inclusive culture. We're building a diverse community, with a unique blend of strengths, to take our business to the next level. AND-E was shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5 rating! We are currently recruiting for a 9 Month Secondment position as well as a 9 Month Fixed Term position. You will lead finance project workstream(s) consisting of Subject Matter Experts from the UK and across Europe as part of Finance implementation of Microsoft Dynamics 365 (D365.) CHALLENED NOW AND-EXPERT NEXT. Responsibilities Lead end-to-end Finance Workstream(s) implementation of D365 Finance consisting of Subject Matter Experts (SME): Lead the end-to-end delivery of finance workstream(s) within the D365 Finance MVP rollout, coordinating with SMEs and cross-functional teams. Ensure finance requirements are captured, validated, and integrated through all project phases. Promote a standardise & simplify approach, allowing local variations only where legally required. Requirements Gathering & Gap Analysis: Facilitate workshops and reviews to gather and document finance requirements. Conduct fit-gap assessments against D365 capabilities, defining necessary process adjustments. Process Improvement: Design and implement efficient, standardised finance processes aligned with D365 best practices. Identify opportunities to improve workflows, enhance automation, and strengthen reporting accuracy. Stakeholder Management: Act as the primary point of contact for finance workstream(s). Ensure stakeholder needs are documented and incorporated into project deliverables. Compliance & Governance: Ensure adherence to group policies, financial regulations, and control frameworks. Risk & Dependency Management: Identify, track, and manage risks, issues, and interdependencies. Proactively resolve blockers to maintain delivery momentum. Project Monitoring: Track progress against finance milestones and deliverables. Provide regular status updates and reports to the Delivery Lead. Post-Go-Live Support & Continuous Improvement: Manage the transition to steady-state operations, resolving issues and capturing improvement opportunities based on feedback and performance metrics. Knowledge, Experience and Qualifications Essential ERP implementation experience. ACA, CIMA, ACCA, or Change Management qualification (or QBE). Strong organisational skills with the ability to set clear priorities. Excellent collaboration and stakeholder management skills, with the ability to influence at all levels. Experience in management or in-house consulting roles, focused on finance and accounting change. Clear, effective communication skills - able to explain complex finance topics to all audiences. Experience coordinating requirements across finance, IT, and systems teams. Background in change management, project delivery, and continuous improvement. Solid understanding of ERP systems and financial technology. Strong interpersonal and cross-cultural skills. Detail-oriented, pragmatic, proactive, and positive. Desirable Experience in General Insurance. Comfortable working with decentralised, cross-functional, and international teams. Knowledge of regulatory reporting, risk management, or actuarial functions. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else - so here's what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer:We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package:We offer competitive salaries that recognise your skills and expertise. Our community's unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don't want you missing your child's school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility, and balance in their home and work life, and we are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued and supported, including embracing neurodiversity and ensuring all individuals have the tools and opportunities they need to thrive. Our colleagues should have choice, flexibility and balance in their home and work life. We like to think our benefits package is one of the best, focusing on colleagues' health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Cloud Infrastructure & Application Support Engineer Cheadle (4 days office / 1 day home) 34,000 - 40,000 + Bonus + Benefits An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week. You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments. Key Responsibilities: Provide remote application support for cloud and on-premise systems. Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring). Support Windows Server (Apply online only , desktop environments, and Linux (Debian). Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN). Write and troubleshoot SQL queries; maintain SQL Server environments. Maintain documentation, knowledge base articles, and support procedures. Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards. Work with support desk tools (Salesforce Service Cloud desirable). Assist with system builds, UAT testing, and hardware/software licensing. Travel occasionally to customer and other UK sites as needed. Requirements: Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure). Strong Azure IaaS and cybersecurity knowledge. Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs). Experience with Windows Server and ideally Linux. Confident using help desk/ticketing systems. Strong communication and documentation skills. Full UK driving licence. Package: Salary: 34,000 - 40,000 Bonus scheme 25 days holiday + bank holidays Laptop provided Life assurance (3x salary), healthcare and mental wellbeing services Enhanced maternity/paternity pay and sick pay Holiday purchase scheme, staff discounts, bike to work scheme and more Click apply now to be considered for this opportunity.
Jul 17, 2025
Full time
Cloud Infrastructure & Application Support Engineer Cheadle (4 days office / 1 day home) 34,000 - 40,000 + Bonus + Benefits An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week. You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments. Key Responsibilities: Provide remote application support for cloud and on-premise systems. Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring). Support Windows Server (Apply online only , desktop environments, and Linux (Debian). Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN). Write and troubleshoot SQL queries; maintain SQL Server environments. Maintain documentation, knowledge base articles, and support procedures. Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards. Work with support desk tools (Salesforce Service Cloud desirable). Assist with system builds, UAT testing, and hardware/software licensing. Travel occasionally to customer and other UK sites as needed. Requirements: Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure). Strong Azure IaaS and cybersecurity knowledge. Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs). Experience with Windows Server and ideally Linux. Confident using help desk/ticketing systems. Strong communication and documentation skills. Full UK driving licence. Package: Salary: 34,000 - 40,000 Bonus scheme 25 days holiday + bank holidays Laptop provided Life assurance (3x salary), healthcare and mental wellbeing services Enhanced maternity/paternity pay and sick pay Holiday purchase scheme, staff discounts, bike to work scheme and more Click apply now to be considered for this opportunity.
Role: VP Engineering/AVP Engineering Location: London, UK Contract position- Initially 6 months Mandatory: Excellent work experience with Insurance domain. Roles and Responsibilities Ownership of the strategic vision and roadmap for all products within their domain. Establishes the contribution that technology can make to business objectives, conducting feasibility studies, producing high-level business models, and preparing business cases. Ensures compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices. Responsible for effective and timely development of new and/or enhanced systems/technologies. Monitors all aspects of the Software Development Lifecycle and Production Support service levels. Ensures high level technical support is provided. Works closely with customers, other IT managers, and management to identify and maximize opportunities to use technology to improve business processes. Prepares business cases, including financial analyses of potential new technologies/systems/applications. Evaluates based on company strategic needs and resource availability. Oversees business analysis, development work and quality assurance of projects for assigned systems/technologies. Contributes to the development of information technology development standards, policies, processes and procedures to ensure consistent compatibility and integration throughout the company. Continuously reviews the technology needs of supported business functions/processes relative to new technological developments and trends. Keeps abreast of the industry and emerging technology Skills Broad knowledge of software development techniques, processes, methods and best practices. Proficiency with various programming languages. Knowledge of application test automation products, processes, and best practices Proven experience and strong understanding of Agile development and conventional method and its application to company technology needs. Excellent communication and interpersonal skills to effectively lead and motivate team. Excellent interpersonal, communication, presentation & consultative skills for effective collaboration with senior management. Good general business acumen. Thorough knowledge of databases technologies, both relational (such as Oracle, SQL Server and PostgreSQL) and non-relational database technologies as such as Memcached, MongoDB and Redis. Experience with Insurance / Reinsurance Systems and Data. High level knowledge/expertise of Front-end development such as: ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery, Accessibility and Responsive Layouts UI/UX development experience
Jul 17, 2025
Contractor
Role: VP Engineering/AVP Engineering Location: London, UK Contract position- Initially 6 months Mandatory: Excellent work experience with Insurance domain. Roles and Responsibilities Ownership of the strategic vision and roadmap for all products within their domain. Establishes the contribution that technology can make to business objectives, conducting feasibility studies, producing high-level business models, and preparing business cases. Ensures compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices. Responsible for effective and timely development of new and/or enhanced systems/technologies. Monitors all aspects of the Software Development Lifecycle and Production Support service levels. Ensures high level technical support is provided. Works closely with customers, other IT managers, and management to identify and maximize opportunities to use technology to improve business processes. Prepares business cases, including financial analyses of potential new technologies/systems/applications. Evaluates based on company strategic needs and resource availability. Oversees business analysis, development work and quality assurance of projects for assigned systems/technologies. Contributes to the development of information technology development standards, policies, processes and procedures to ensure consistent compatibility and integration throughout the company. Continuously reviews the technology needs of supported business functions/processes relative to new technological developments and trends. Keeps abreast of the industry and emerging technology Skills Broad knowledge of software development techniques, processes, methods and best practices. Proficiency with various programming languages. Knowledge of application test automation products, processes, and best practices Proven experience and strong understanding of Agile development and conventional method and its application to company technology needs. Excellent communication and interpersonal skills to effectively lead and motivate team. Excellent interpersonal, communication, presentation & consultative skills for effective collaboration with senior management. Good general business acumen. Thorough knowledge of databases technologies, both relational (such as Oracle, SQL Server and PostgreSQL) and non-relational database technologies as such as Memcached, MongoDB and Redis. Experience with Insurance / Reinsurance Systems and Data. High level knowledge/expertise of Front-end development such as: ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery, Accessibility and Responsive Layouts UI/UX development experience
Join JPMorgan Chase's Chief Data & Analytics Office (CDAO) and be part of a mission to modernize compliance through scalable and explainable AI. As a Machine Learning Engineer, you'll design and build systems that answer critical data usage questions with prediction, logic, proof, and intelligent automation. Work at the intersection of applied machine learning, AI reasoning systems, and data governance to tackle complex problems and build ML solutions that make decisions. As a Machine Learning Engineer within JPMorgan Chase's Chief Data & Analytics Office (CDAO), you will design and build systems that answer critical data usage questions with prediction, logic, proof, and intelligent automation. You will work at the intersection of applied machine learning, AI reasoning systems, and data governance to tackle complex problems and build ML solutions that make decisions. You will build and integrate ML models into structured backend services, write production-ready Python code, and assist in building automated workflows. You will collaborate with VP engineers and cross-functional partners to understand requirements and execute implementation. Your role involves participating in code reviews, quality assurance, and ongoing system improvement. Job Responsibilities: Build and integrate ML models into structured backend services (APIs, pipelines, batch processors). Write production-ready Python code to support model inference, validation, and logging. Assist in building automated workflows for data ingestion, model deployment, and metadata tagging. Build dashboards, logs, or simple UI tools to visualize and debug decision outcomes. Collaborate with VP engineers and cross-functional partners to understand requirements and execute implementation. Participate in code reviews, quality assurance, and ongoing system improvement. Required Qualifications, Capabilities, and Skills: Bachelor's degree in Computer Science, Software Engineering, or related field. Commercial software development experience, ideally with exposure to ML/AI systems. Strong programming skills in Python; familiarity with web frameworks (Flask, FastAPI). Understanding of model inference lifecycles, APIs, and data validation. Familiarity with Git, CI/CD pipelines, testing, and performance profiling. Ability to work independently and deliver clean, maintainable, production-quality code. Preferred Qualifications, Capabilities, and Skills: Master's degree or certifications in ML engineering, MLOps, or cloud infrastructure. Familiarity with data cataloging, tagging, or schema inference workflows. Exposure to enterprise governance, compliance, or secure access systems. Interest in explainable AI, decision support tooling, and intelligent policy engines. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Jul 16, 2025
Full time
Join JPMorgan Chase's Chief Data & Analytics Office (CDAO) and be part of a mission to modernize compliance through scalable and explainable AI. As a Machine Learning Engineer, you'll design and build systems that answer critical data usage questions with prediction, logic, proof, and intelligent automation. Work at the intersection of applied machine learning, AI reasoning systems, and data governance to tackle complex problems and build ML solutions that make decisions. As a Machine Learning Engineer within JPMorgan Chase's Chief Data & Analytics Office (CDAO), you will design and build systems that answer critical data usage questions with prediction, logic, proof, and intelligent automation. You will work at the intersection of applied machine learning, AI reasoning systems, and data governance to tackle complex problems and build ML solutions that make decisions. You will build and integrate ML models into structured backend services, write production-ready Python code, and assist in building automated workflows. You will collaborate with VP engineers and cross-functional partners to understand requirements and execute implementation. Your role involves participating in code reviews, quality assurance, and ongoing system improvement. Job Responsibilities: Build and integrate ML models into structured backend services (APIs, pipelines, batch processors). Write production-ready Python code to support model inference, validation, and logging. Assist in building automated workflows for data ingestion, model deployment, and metadata tagging. Build dashboards, logs, or simple UI tools to visualize and debug decision outcomes. Collaborate with VP engineers and cross-functional partners to understand requirements and execute implementation. Participate in code reviews, quality assurance, and ongoing system improvement. Required Qualifications, Capabilities, and Skills: Bachelor's degree in Computer Science, Software Engineering, or related field. Commercial software development experience, ideally with exposure to ML/AI systems. Strong programming skills in Python; familiarity with web frameworks (Flask, FastAPI). Understanding of model inference lifecycles, APIs, and data validation. Familiarity with Git, CI/CD pipelines, testing, and performance profiling. Ability to work independently and deliver clean, maintainable, production-quality code. Preferred Qualifications, Capabilities, and Skills: Master's degree or certifications in ML engineering, MLOps, or cloud infrastructure. Familiarity with data cataloging, tagging, or schema inference workflows. Exposure to enterprise governance, compliance, or secure access systems. Interest in explainable AI, decision support tooling, and intelligent policy engines. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.