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Role Overview As a Hire Desk Controller, you will be responsible for: Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system. Checking the availability of machines and operators and ensuring that order statuses are always up-to-date on our systems. Coordinating with the engineering and transport teams to ensure the correct machines are ready and available for delivery to customer sites. Resolving queries, complaints, and damages. Dealing with customers professionally and politely at all times and maximising sales using your product knowledge. Maintaining health and safety standards within the hire office. Communicating effectively with other colleagues and representing the AFI brand internally. The hours for this Hire Desk Controller position are Monday - Friday, 08:00 - 17:30. About the Role As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. We are currently looking to recruit an Implant Hire Desk Controller based at our customer's flagship Head Office located in Glasgow. The location boasts excellent facilities and a state-of-the-art working environment, situated just off the M8 with free parking and easily accessible via public transport. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Guaranteed Christmas bonus. Essential Skills Previous experience in a customer-focused role in either an operational or sales capacity is favourable. Experience working on a hire desk would be a distinct advantage, although not essential. A good knowledge of Microsoft packages and computer skills in general. An outgoing and enthusiastic personality. Excellent communication skills and a friendly approach are vital. Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.