At IQVIA, we are continuously expanding the boundaries of what's possible in clinical development through advanced analytics, cutting-edge technology, and deep scientific expertise. Within our Research & Development Solutions (RDS) organization, we are enhancing our services with agentic systems-autonomous AI agents that can reason, plan, act, and learn-to further streamline clinical trial workflows and accelerate the delivery of new therapies. By embedding these capabilities into our service offerings for our customers and the clinical sites that we engage with to run clinical trials, we not only strengthen our leadership in AI-driven clinical research, but also bring life-changing treatments to patients faster and more efficiently. Are you ready to lead and shape the future of Generative AI in life sciences? As a Senior AI Scientist at IQVIA, you will play a pivotal role in architecting, developing, and deploying cutting-edge AI/ML solutions that transform how pharmaceutical companies operate and innovate. You will work at the forefront of machine learning, leading initiatives that leverage large language models (LLMs), agentic AI, and advanced optimization techniques to deliver real-world impact. Role Summary: IQVIA's AI Scientist Group is a strategic innovation unit that delivers tailored, state-of-the-art AI solutions to pharmaceutical and life sciences clients. As a Senior AI Scientist, you will lead the design and execution of AI strategies, drive model development and experimentation, and guide both internal and external stakeholders through the implementation of scalable Generative AI solutions. Key Responsibilities: Lead the fine-tuning, distillation, and deployment of LLMs for high-impact use cases in clinical research and commercial life sciences. Drive data engineering processes to convert structured and unstructured data into high-quality, trainable datasets. Design and implement AI agents using IQVIA's Agentic AI framework to enable autonomous reasoning and task completion. Spearhead the development of proof-of-concept models and guide transition to production-ready systems. Stay at the forefront of advances in LLMs and generative techniques; evaluate and apply relevant methodologies such as SFT, PPO, and reward modeling. Provide technical leadership and mentorship to junior scientists and engineers. Serve as a key technical voice in client engagements-translating complex AI concepts into actionable business insights. Collaborate cross-functionally with engineering, product, and domain experts to ensure AI solutions align with customer needs and compliance frameworks. Contribute to publication strategies and represent IQVIA at leading AI/ML conferences (e.g., NeurIPS, ICML, ICLR). Qualifications: PhD in Computer Science, Machine Learning, Artificial Intelligence, or a related field, with a strong publication record in top-tier AI conferences. Extensive experience with fine-tuning/distillation of large-scale language models, with hands-on expertise in SFT, PPO, and reward modeling. Deep proficiency in Python and AI/ML frameworks such as PyTorch, LangChain, LangGraph, GraphRAG, and AutoGen. Experience with modern vector and graph databases (e.g., ChromaDB, Neo4j) and LLMOps platforms (e.g., Azure, Databricks, Azure OpenAI). Proven track record of delivering scalable AI solutions in enterprise settings, preferably in life sciences. Excellent communication and interpersonal skills, with the ability to lead projects and consult directly with senior stakeholders. Experience managing multiple projects, driving timelines, and delivering high-quality results in fast-paced environments. Bonus: Experience in deploying multi-agent frameworks and retrieval-augmented generation (RAG) pipelines. Familiarity with regulatory and privacy considerations in healthcare AI applications. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at
Jul 01, 2025
Full time
At IQVIA, we are continuously expanding the boundaries of what's possible in clinical development through advanced analytics, cutting-edge technology, and deep scientific expertise. Within our Research & Development Solutions (RDS) organization, we are enhancing our services with agentic systems-autonomous AI agents that can reason, plan, act, and learn-to further streamline clinical trial workflows and accelerate the delivery of new therapies. By embedding these capabilities into our service offerings for our customers and the clinical sites that we engage with to run clinical trials, we not only strengthen our leadership in AI-driven clinical research, but also bring life-changing treatments to patients faster and more efficiently. Are you ready to lead and shape the future of Generative AI in life sciences? As a Senior AI Scientist at IQVIA, you will play a pivotal role in architecting, developing, and deploying cutting-edge AI/ML solutions that transform how pharmaceutical companies operate and innovate. You will work at the forefront of machine learning, leading initiatives that leverage large language models (LLMs), agentic AI, and advanced optimization techniques to deliver real-world impact. Role Summary: IQVIA's AI Scientist Group is a strategic innovation unit that delivers tailored, state-of-the-art AI solutions to pharmaceutical and life sciences clients. As a Senior AI Scientist, you will lead the design and execution of AI strategies, drive model development and experimentation, and guide both internal and external stakeholders through the implementation of scalable Generative AI solutions. Key Responsibilities: Lead the fine-tuning, distillation, and deployment of LLMs for high-impact use cases in clinical research and commercial life sciences. Drive data engineering processes to convert structured and unstructured data into high-quality, trainable datasets. Design and implement AI agents using IQVIA's Agentic AI framework to enable autonomous reasoning and task completion. Spearhead the development of proof-of-concept models and guide transition to production-ready systems. Stay at the forefront of advances in LLMs and generative techniques; evaluate and apply relevant methodologies such as SFT, PPO, and reward modeling. Provide technical leadership and mentorship to junior scientists and engineers. Serve as a key technical voice in client engagements-translating complex AI concepts into actionable business insights. Collaborate cross-functionally with engineering, product, and domain experts to ensure AI solutions align with customer needs and compliance frameworks. Contribute to publication strategies and represent IQVIA at leading AI/ML conferences (e.g., NeurIPS, ICML, ICLR). Qualifications: PhD in Computer Science, Machine Learning, Artificial Intelligence, or a related field, with a strong publication record in top-tier AI conferences. Extensive experience with fine-tuning/distillation of large-scale language models, with hands-on expertise in SFT, PPO, and reward modeling. Deep proficiency in Python and AI/ML frameworks such as PyTorch, LangChain, LangGraph, GraphRAG, and AutoGen. Experience with modern vector and graph databases (e.g., ChromaDB, Neo4j) and LLMOps platforms (e.g., Azure, Databricks, Azure OpenAI). Proven track record of delivering scalable AI solutions in enterprise settings, preferably in life sciences. Excellent communication and interpersonal skills, with the ability to lead projects and consult directly with senior stakeholders. Experience managing multiple projects, driving timelines, and delivering high-quality results in fast-paced environments. Bonus: Experience in deploying multi-agent frameworks and retrieval-augmented generation (RAG) pipelines. Familiarity with regulatory and privacy considerations in healthcare AI applications. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at
Sr. Manager, Software Development, EC2 Accelerated Nitro Job ID: Amazon Web Services Development Center Germany GmbH EC2 Accelerated Nitro seeks an experienced Senior Manager of Software Development to lead multiple engineering teams with strategic business impact. Our ambitious roadmap presents opportunities to solve sophisticated challenges that enhance the customer experience. In this pivotal role, you will spearhead the optimization and innovation of our EC2 platforms through technical expertise. Your ability to synthesize complex information into clear, actionable communications will be essential, as you develop and execute comprehensive strategic plans while ensuring team performance. Success in this position requires developing managers and engineers, with a focus on delivering scalable, reliable solutions. You will establish an effective organization by articulating a compelling vision and fostering innovation that delights customers. Your hands-on leadership approach will encompass daily operations management, customer engagement, and strategic planning. Working closely with Principal Engineers, Product Managers, and engineering teams across multiple locations and time zones, you will shape our technological roadmap while managing both hardware and software components. Your influence will extend to partnering organizations through reasoned discourse and collaborative problem-solving. The role requires a technical foundation in operating systems and software development, combined with refined skills in product planning and program management. Your demonstrated excellence in operations and communication abilities will be crucial in building lasting relationships with both leadership and customers. We seek an individual who demonstrates strategic agility and sound judgment in delivering results through thoughtful prioritization and resource allocation. Your approach should balance meeting leadership expectations while supporting the technical vision of principal engineers. This opportunity is ideal for a leader who values innovation and meaningful impact. Success requires experience in managing complex projects, ability to forge cross-functional partnerships, and enthusiasm for solving multifaceted technical challenges. You will work with advanced technologies and diverse stakeholders while shaping significant outcomes in cloud computing. If you are energized by continuous learning, skilled at managing multiple priorities, and flourish in a fast-paced environment that values initiative and problem-solving, we welcome your interest in joining our team. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Key job responsibilities • Develop and execute strategic vision aligned with business objectives, ensuring operational excellence and timely delivery of commitments • Build and maintain strategic relationships across global teams, coordinating technical initiatives and driving collaborative solutions • Partner with Product Managers and Principal Engineers to define and implement technical roadmaps that drive innovation and customer value • Establish trust with leadership and customers through precise, timely communication that balances technical depth with business context • Foster a culture of operational excellence through effective incident management and on-call processes, ensuring system resilience and reliability • Lead the development of hypervisor technologies while building organizational capability through strategic hiring, mentoring, and talent development • Evaluate and translate complex business and technical requirements into actionable solutions, effectively communicating risks and opportunities to stakeholders at all levels • Drive organizational influence through technical expertise and collaborative leadership, coordinating effectively with cross-functional teams worldwide A day in the life As a Senior Manager in EC2 Accelerated Nitro, you navigate through a diverse blend of technical leadership, strategic planning, and team development activities. Your role centers on keeping customer workloads running smoothly while driving innovation and team growth. Your expertise comes into play during architectural reviews and technical planning sessions, where you collaborate with Principal Engineers and Product Managers to shape upcoming initiatives. These discussions range from detailed technical specifications to broader strategic roadmap planning. You provide guidance on complex technical challenges while ensuring alignment with organizational objectives. The role involves continuous interaction with various stakeholders. You engage with customers to understand their needs and gather feedback, work alongside peer managers to enhance engineering practices, and mentor team leaders to build organizational capabilities. Candidate interviews and team development activities are woven into your schedule as you focus on building and maintaining high-performing teams. Leadership responsibilities include participating in cross-functional planning sessions, reviewing operational metrics, and driving strategic initiatives. You maintain awareness of system performance and customer impact while contributing to the broader organizational direction. When technical escalations arise, you collaborate with global team members to ensure prompt resolution and knowledge sharing. The dynamic nature of the position requires balancing immediate operational needs with long-term strategic objectives. You'll find yourself moving fluidly between technical discussions, people leadership moments, and strategic planning sessions. This varied landscape offers continuous opportunities to influence both the immediate success of your teams and the future direction of EC2 Accelerated Nitro, all while ensuring customer workloads run reliably and efficiently. Each day presents unique challenges and opportunities, making this role ideal for those who thrive in a dynamic environment where technical depth meets strategic leadership. About the team EC2 Accelerated Nitro has the two-fold mission: Leave no customer workload on-premises by engineering new EC2 instance families with hardware acceleration devices. Build the most feature-rich virtualization technology in the cloud. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in computer science, computer engineering, or related technical field - 10+ years of engineering experience with planning, designing, developing and delivering consumer software experience - 7+ years of engineering team management experience - Experience managing multiple concurrent programs, projects and development teams in an Agile environment - Demonstrable experience hiring and developing top talent, managing managers, and partnering with product management teams PREFERRED QUALIFICATIONS - Experience working with Linux software - Understanding of critical performance areas of the operating system, and the influence of the kernel - Experience designing and implementing a software development life cycle - Experience understanding and mapping business needs to engineering requirements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build . click apply for full job details
Jul 01, 2025
Full time
Sr. Manager, Software Development, EC2 Accelerated Nitro Job ID: Amazon Web Services Development Center Germany GmbH EC2 Accelerated Nitro seeks an experienced Senior Manager of Software Development to lead multiple engineering teams with strategic business impact. Our ambitious roadmap presents opportunities to solve sophisticated challenges that enhance the customer experience. In this pivotal role, you will spearhead the optimization and innovation of our EC2 platforms through technical expertise. Your ability to synthesize complex information into clear, actionable communications will be essential, as you develop and execute comprehensive strategic plans while ensuring team performance. Success in this position requires developing managers and engineers, with a focus on delivering scalable, reliable solutions. You will establish an effective organization by articulating a compelling vision and fostering innovation that delights customers. Your hands-on leadership approach will encompass daily operations management, customer engagement, and strategic planning. Working closely with Principal Engineers, Product Managers, and engineering teams across multiple locations and time zones, you will shape our technological roadmap while managing both hardware and software components. Your influence will extend to partnering organizations through reasoned discourse and collaborative problem-solving. The role requires a technical foundation in operating systems and software development, combined with refined skills in product planning and program management. Your demonstrated excellence in operations and communication abilities will be crucial in building lasting relationships with both leadership and customers. We seek an individual who demonstrates strategic agility and sound judgment in delivering results through thoughtful prioritization and resource allocation. Your approach should balance meeting leadership expectations while supporting the technical vision of principal engineers. This opportunity is ideal for a leader who values innovation and meaningful impact. Success requires experience in managing complex projects, ability to forge cross-functional partnerships, and enthusiasm for solving multifaceted technical challenges. You will work with advanced technologies and diverse stakeholders while shaping significant outcomes in cloud computing. If you are energized by continuous learning, skilled at managing multiple priorities, and flourish in a fast-paced environment that values initiative and problem-solving, we welcome your interest in joining our team. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Key job responsibilities • Develop and execute strategic vision aligned with business objectives, ensuring operational excellence and timely delivery of commitments • Build and maintain strategic relationships across global teams, coordinating technical initiatives and driving collaborative solutions • Partner with Product Managers and Principal Engineers to define and implement technical roadmaps that drive innovation and customer value • Establish trust with leadership and customers through precise, timely communication that balances technical depth with business context • Foster a culture of operational excellence through effective incident management and on-call processes, ensuring system resilience and reliability • Lead the development of hypervisor technologies while building organizational capability through strategic hiring, mentoring, and talent development • Evaluate and translate complex business and technical requirements into actionable solutions, effectively communicating risks and opportunities to stakeholders at all levels • Drive organizational influence through technical expertise and collaborative leadership, coordinating effectively with cross-functional teams worldwide A day in the life As a Senior Manager in EC2 Accelerated Nitro, you navigate through a diverse blend of technical leadership, strategic planning, and team development activities. Your role centers on keeping customer workloads running smoothly while driving innovation and team growth. Your expertise comes into play during architectural reviews and technical planning sessions, where you collaborate with Principal Engineers and Product Managers to shape upcoming initiatives. These discussions range from detailed technical specifications to broader strategic roadmap planning. You provide guidance on complex technical challenges while ensuring alignment with organizational objectives. The role involves continuous interaction with various stakeholders. You engage with customers to understand their needs and gather feedback, work alongside peer managers to enhance engineering practices, and mentor team leaders to build organizational capabilities. Candidate interviews and team development activities are woven into your schedule as you focus on building and maintaining high-performing teams. Leadership responsibilities include participating in cross-functional planning sessions, reviewing operational metrics, and driving strategic initiatives. You maintain awareness of system performance and customer impact while contributing to the broader organizational direction. When technical escalations arise, you collaborate with global team members to ensure prompt resolution and knowledge sharing. The dynamic nature of the position requires balancing immediate operational needs with long-term strategic objectives. You'll find yourself moving fluidly between technical discussions, people leadership moments, and strategic planning sessions. This varied landscape offers continuous opportunities to influence both the immediate success of your teams and the future direction of EC2 Accelerated Nitro, all while ensuring customer workloads run reliably and efficiently. Each day presents unique challenges and opportunities, making this role ideal for those who thrive in a dynamic environment where technical depth meets strategic leadership. About the team EC2 Accelerated Nitro has the two-fold mission: Leave no customer workload on-premises by engineering new EC2 instance families with hardware acceleration devices. Build the most feature-rich virtualization technology in the cloud. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in computer science, computer engineering, or related technical field - 10+ years of engineering experience with planning, designing, developing and delivering consumer software experience - 7+ years of engineering team management experience - Experience managing multiple concurrent programs, projects and development teams in an Agile environment - Demonstrable experience hiring and developing top talent, managing managers, and partnering with product management teams PREFERRED QUALIFICATIONS - Experience working with Linux software - Understanding of critical performance areas of the operating system, and the influence of the kernel - Experience designing and implementing a software development life cycle - Experience understanding and mapping business needs to engineering requirements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build . click apply for full job details
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Solution Architects is to be trusted partners to Stripe customers, partners and product/eng teams. We understand our customers and what is required to help them achieve their business goals. We develop a shared vision, establish joint accountability, and prioritize their long term success above all else. We think and act as one team along the customer's multi year journey. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. At Stripe, managers grow teams and inspire them to do outstanding work. We are looking for a motivated thought leader to help build and lead our UK Solution Architects team. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. Your influence can have a far ranging impact. This is not the kind of opportunity that presents itself very often. Individuals applying for this role must be entrepreneurial and self-driven with a passion for breaking into markets and creating something new they can be proud of. What you'll do As a thought leader of our UK Solution Architects team, you will have a major impact on our future success. You will be responsible for strategic leadership and management oversight of the largest region in EMEA. Responsibilities Define and execute Stripe's technical sales strategy in conjunction with sales leaders, marketing, professional services, GTM partner team and product engineering. Build repeatable playbooks and defining execution best practices Recruit, mentor, develop and inspire SAs to do the best work of their careers. Influence the mindset of CXOs, developers, architects and other technical decision makers, helping to shape their long-term architectural direction and scope roadmap for them to get to their target end-states. Champion the voice of our users and influence product direction and priorities. Partner with Sales, professional services, support services and product engineering to manage the customer journey from business and technical discovery, to technical win, to successful adoption, value realization and expansion Drive thought leadership through presenting at EBCs, industry events, developing whitepapers and reference architectures. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 15+ years of experience in a technical sales role (e.g., Solutions Architect/Consultant), including 10+ years in a technical Pre-Sales leadership position. Proven experience as a first-line leader, managing individual contributors and recruiting/developing high-performance teams selling technology solutions to global companies. Previous technical sales experience with SaaS, APIs, distributed systems, databases, developer tools, or the FinTech industry preferred. Demonstrated track record of building and leading world-class solution architecture teams, ideally in SaaS or consumption-based businesses. Strong understanding of developing human-centric CX experiences, enterprise systems and architecture Strong drive for results and ability to collaborate and influence in a "Win as a team" environment. Passionate about coaching and developing others to their highest potential, with strong people management skills. Success recruiting and developing high performance teams selling technology solutions to global companies Excellent communication (written and verbal) and presentation skills. Exceptional interpersonal skills for communicating and collaborating with both business and technical stakeholders at all levels within an organization. Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment. Willingness to travel 30% of the time. Strong executive presence and ability to foster deep relationships with users. This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual salary range for this role in the primary location is £181,200 - £271,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Remote locations Remote in United Kingdom Team Solutions Architect Job type Full time Apply for this role
Jul 01, 2025
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Solution Architects is to be trusted partners to Stripe customers, partners and product/eng teams. We understand our customers and what is required to help them achieve their business goals. We develop a shared vision, establish joint accountability, and prioritize their long term success above all else. We think and act as one team along the customer's multi year journey. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. At Stripe, managers grow teams and inspire them to do outstanding work. We are looking for a motivated thought leader to help build and lead our UK Solution Architects team. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. Your influence can have a far ranging impact. This is not the kind of opportunity that presents itself very often. Individuals applying for this role must be entrepreneurial and self-driven with a passion for breaking into markets and creating something new they can be proud of. What you'll do As a thought leader of our UK Solution Architects team, you will have a major impact on our future success. You will be responsible for strategic leadership and management oversight of the largest region in EMEA. Responsibilities Define and execute Stripe's technical sales strategy in conjunction with sales leaders, marketing, professional services, GTM partner team and product engineering. Build repeatable playbooks and defining execution best practices Recruit, mentor, develop and inspire SAs to do the best work of their careers. Influence the mindset of CXOs, developers, architects and other technical decision makers, helping to shape their long-term architectural direction and scope roadmap for them to get to their target end-states. Champion the voice of our users and influence product direction and priorities. Partner with Sales, professional services, support services and product engineering to manage the customer journey from business and technical discovery, to technical win, to successful adoption, value realization and expansion Drive thought leadership through presenting at EBCs, industry events, developing whitepapers and reference architectures. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 15+ years of experience in a technical sales role (e.g., Solutions Architect/Consultant), including 10+ years in a technical Pre-Sales leadership position. Proven experience as a first-line leader, managing individual contributors and recruiting/developing high-performance teams selling technology solutions to global companies. Previous technical sales experience with SaaS, APIs, distributed systems, databases, developer tools, or the FinTech industry preferred. Demonstrated track record of building and leading world-class solution architecture teams, ideally in SaaS or consumption-based businesses. Strong understanding of developing human-centric CX experiences, enterprise systems and architecture Strong drive for results and ability to collaborate and influence in a "Win as a team" environment. Passionate about coaching and developing others to their highest potential, with strong people management skills. Success recruiting and developing high performance teams selling technology solutions to global companies Excellent communication (written and verbal) and presentation skills. Exceptional interpersonal skills for communicating and collaborating with both business and technical stakeholders at all levels within an organization. Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment. Willingness to travel 30% of the time. Strong executive presence and ability to foster deep relationships with users. This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual salary range for this role in the primary location is £181,200 - £271,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Remote locations Remote in United Kingdom Team Solutions Architect Job type Full time Apply for this role
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together. Rapyd is now seeking an experienced leader to manage the growth and innovation of our global network scheme partnerships. We are seeking an experienced and visionary Head of Network Schemes Management to join our dynamic team. In this role, you will lead the strategic management and development of our network schemes, ensuring alignment with our global business objectives and driving growth through innovative solutions. You will work closely with cross-functional teams, stakeholders, and external partners to optimize network performance, enhance payment solutions, and maintain compliance with industry standards. Key responsibilities: Lead Rapyd's global partnerships with all network scheme partners, including but not limited to Visa, Mastercards, Amex, Discover, etc. Develop and execute the strategic roadmap for network schemes management, aligning with the company's overall business goals and growth strategy. Drive innovation by identifying and implementing strategies, processes and solutions that enhance network performance and scalability. Oversee the management of network scheme contracts, negotiations, and performance metrics to ensure optimal outcomes and adherence to industry standards. Collaborate with internal teams, including product development, engineering, and compliance, to ensure seamless integration and functionality of network schemes Requirements Bachelor's degree in Business Administration, Finance, Technology, or a related field. Advanced degree or relevant certifications are a plus. A minimum of 8 years of experience in network schemes management or a similar role within the global payments industry. Proven track record of successfully managing and optimizing payment network schemes, with a strong understanding of industry standards and regulations. Exceptional innovative and problem-solving skills, with a demonstrated ability to drive strategic initiatives and implement cutting-edge solutions. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and across diverse cultures. Strong leadership capabilities with a track record of building and leading high-performing teams. Ability to thrive in a fast-paced, global environment and manage multiple priorities effectively. If you are a forward-thinking leader with a passion for driving innovation in the global payments industry, we would love to hear from you. Join us in shaping the future of global payments!
Jul 01, 2025
Full time
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together. Rapyd is now seeking an experienced leader to manage the growth and innovation of our global network scheme partnerships. We are seeking an experienced and visionary Head of Network Schemes Management to join our dynamic team. In this role, you will lead the strategic management and development of our network schemes, ensuring alignment with our global business objectives and driving growth through innovative solutions. You will work closely with cross-functional teams, stakeholders, and external partners to optimize network performance, enhance payment solutions, and maintain compliance with industry standards. Key responsibilities: Lead Rapyd's global partnerships with all network scheme partners, including but not limited to Visa, Mastercards, Amex, Discover, etc. Develop and execute the strategic roadmap for network schemes management, aligning with the company's overall business goals and growth strategy. Drive innovation by identifying and implementing strategies, processes and solutions that enhance network performance and scalability. Oversee the management of network scheme contracts, negotiations, and performance metrics to ensure optimal outcomes and adherence to industry standards. Collaborate with internal teams, including product development, engineering, and compliance, to ensure seamless integration and functionality of network schemes Requirements Bachelor's degree in Business Administration, Finance, Technology, or a related field. Advanced degree or relevant certifications are a plus. A minimum of 8 years of experience in network schemes management or a similar role within the global payments industry. Proven track record of successfully managing and optimizing payment network schemes, with a strong understanding of industry standards and regulations. Exceptional innovative and problem-solving skills, with a demonstrated ability to drive strategic initiatives and implement cutting-edge solutions. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and across diverse cultures. Strong leadership capabilities with a track record of building and leading high-performing teams. Ability to thrive in a fast-paced, global environment and manage multiple priorities effectively. If you are a forward-thinking leader with a passion for driving innovation in the global payments industry, we would love to hear from you. Join us in shaping the future of global payments!
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Operations Job type Full time Apply for this role
Jul 01, 2025
Full time
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Operations Job type Full time Apply for this role
Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown from an idea into the dominant force for trust in e-commerce: Shopify's Review Solution : We've earned over 29k five-star reviews from merchants who rely on us daily Global Scale : More than 500k shops across 140+ countries use our platform Massive Reach : We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll work collaboratively with our Growth team to systematically engineer these touchpoints for maximum 5-star review generation, directly impacting our growth trajectory and market dominance. As the architect of our support transformation, you'll build technology-driven systems that achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency optimization while maintaining uncompromising service quality standards Implement data-driven QA frameworks with automated monitoring and real-time performance tracking Establish scalable, technology-first processes that reduce dependency on human intervention Optimize Shopify App Store review generation through systematic touchpoint engineering Create and monitor aggressive performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards across our globally distributed contractor network. Implement robust monitoring frameworks with clear metrics, establish contractor specialization tracks, and drive performance-based selection and retention aligned with measurable outcomes. Shopify App Store Optimization & Growth Maintain our position in the Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios : Workload/contractor performance improvements through technology optimization Reviews/Agent Ratio : Ownership of this critical metric that ties support performance directly to business growth AI Resolution Rate : Drive continuous improvement in automated resolution efficiency Performance Standards Compliance: Contractor network adherence to established quality benchmarks Cost Per Resolution : Technology-driven efficiency improvements What You'll Bring Must-Haves Demonstrable experience of performance-driven leadership in SaaS or e-commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem-solving and decision-making Nice-to-Haves Experience in e-commerce environment Understanding of API integrations and system connectivity Understanding of Shopify ecosystem Background in support transformation or restructuring Experience with distributed team management Our Culture: Results-Driven Excellence We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else-it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value. Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours. Your Package The Essentials £80-90k DOE + Monthly Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year) Team Life Weekly team meals Quarterly events Perks at Work Account Join Us in Building the Future of Trust in Commerce Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.
Jul 01, 2025
Full time
Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown from an idea into the dominant force for trust in e-commerce: Shopify's Review Solution : We've earned over 29k five-star reviews from merchants who rely on us daily Global Scale : More than 500k shops across 140+ countries use our platform Massive Reach : We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll work collaboratively with our Growth team to systematically engineer these touchpoints for maximum 5-star review generation, directly impacting our growth trajectory and market dominance. As the architect of our support transformation, you'll build technology-driven systems that achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency optimization while maintaining uncompromising service quality standards Implement data-driven QA frameworks with automated monitoring and real-time performance tracking Establish scalable, technology-first processes that reduce dependency on human intervention Optimize Shopify App Store review generation through systematic touchpoint engineering Create and monitor aggressive performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards across our globally distributed contractor network. Implement robust monitoring frameworks with clear metrics, establish contractor specialization tracks, and drive performance-based selection and retention aligned with measurable outcomes. Shopify App Store Optimization & Growth Maintain our position in the Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios : Workload/contractor performance improvements through technology optimization Reviews/Agent Ratio : Ownership of this critical metric that ties support performance directly to business growth AI Resolution Rate : Drive continuous improvement in automated resolution efficiency Performance Standards Compliance: Contractor network adherence to established quality benchmarks Cost Per Resolution : Technology-driven efficiency improvements What You'll Bring Must-Haves Demonstrable experience of performance-driven leadership in SaaS or e-commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem-solving and decision-making Nice-to-Haves Experience in e-commerce environment Understanding of API integrations and system connectivity Understanding of Shopify ecosystem Background in support transformation or restructuring Experience with distributed team management Our Culture: Results-Driven Excellence We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else-it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value. Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours. Your Package The Essentials £80-90k DOE + Monthly Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year) Team Life Weekly team meals Quarterly events Perks at Work Account Join Us in Building the Future of Trust in Commerce Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.
"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and responsibilities related to the Human Resources Coordinator role Act as the first point of contact for HR-related queries across all departments, providing professional and approachable support to team members in Housekeeping, F&B, Culinary, Engineering, Front Office and beyond. Maintain accurate employee records, prepare contracts, letters and HR documentation, and support the onboarding of new starters. Manage the smooth day-to-day running of the HR office, including handling in-person and telephone enquiries, receiving visitors, and providing general administrative support. Support with training administration and compliance tracking, including logging learning activities on HR systems such as PeopleSoft, Fourth and Hyatt Learning. Coordinate and communicate employee engagement initiatives, including monthly newsletters, noticeboards, digital updates and internal social media platforms. Assist in planning and delivering hotel-wide colleague events, such as team celebrations, recognition events and seasonal activities. Schedule and coordinate interviews, manage diaries, take meeting minutes, and maintain HR files and templates. Ensure all HR procedures and systems are followed in line with company policy and employment legislation. About you: You will ideally bring with your previous experience in an administrative or HR support role, preferably within a hotel or hospitality setting. Naturally organised and detail-oriented, you thrive in a fast-paced environment and are confident in managing multiple priorities with efficiency and care. Your strong interpersonal and communication skills allow you to build rapport effortlessly, making you a trusted point of contact for colleagues at all levels. Professional and discreet, you handle sensitive information with integrity, always maintaining the highest standards of confidentiality. You are proficient in Microsoft Office and Canva and use these tools effectively in your day-to-day work. Above all, you are passionate about fostering a positive and inclusive team culture and take pride in contributing to a workplace where people feel valued and supported. Benefits of the Human Resources Coordinator role include 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide. At Hyatt 'We care for people so they can be their best'. This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!Being part of Hyatt means always having space to be you.We are passionate about diversity,equityand inclusion.Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job -it'sa career for people who care. Next Steps : Apply today for this HumanResources Coordinator role and start your journey with Hyatt Hotels! Our family is always growing. Want to be in the know?
Jul 01, 2025
Full time
"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and responsibilities related to the Human Resources Coordinator role Act as the first point of contact for HR-related queries across all departments, providing professional and approachable support to team members in Housekeeping, F&B, Culinary, Engineering, Front Office and beyond. Maintain accurate employee records, prepare contracts, letters and HR documentation, and support the onboarding of new starters. Manage the smooth day-to-day running of the HR office, including handling in-person and telephone enquiries, receiving visitors, and providing general administrative support. Support with training administration and compliance tracking, including logging learning activities on HR systems such as PeopleSoft, Fourth and Hyatt Learning. Coordinate and communicate employee engagement initiatives, including monthly newsletters, noticeboards, digital updates and internal social media platforms. Assist in planning and delivering hotel-wide colleague events, such as team celebrations, recognition events and seasonal activities. Schedule and coordinate interviews, manage diaries, take meeting minutes, and maintain HR files and templates. Ensure all HR procedures and systems are followed in line with company policy and employment legislation. About you: You will ideally bring with your previous experience in an administrative or HR support role, preferably within a hotel or hospitality setting. Naturally organised and detail-oriented, you thrive in a fast-paced environment and are confident in managing multiple priorities with efficiency and care. Your strong interpersonal and communication skills allow you to build rapport effortlessly, making you a trusted point of contact for colleagues at all levels. Professional and discreet, you handle sensitive information with integrity, always maintaining the highest standards of confidentiality. You are proficient in Microsoft Office and Canva and use these tools effectively in your day-to-day work. Above all, you are passionate about fostering a positive and inclusive team culture and take pride in contributing to a workplace where people feel valued and supported. Benefits of the Human Resources Coordinator role include 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide. At Hyatt 'We care for people so they can be their best'. This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!Being part of Hyatt means always having space to be you.We are passionate about diversity,equityand inclusion.Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job -it'sa career for people who care. Next Steps : Apply today for this HumanResources Coordinator role and start your journey with Hyatt Hotels! Our family is always growing. Want to be in the know?
Full-time Permanent Reporting to VP Engineering About Hyper SQ Hyper SQ is seeking a talented App Engineer to join our dynamic, fast-paced team. Join a multidisciplinary environment that fosters innovation and contribution, utilizing the latest techniques to create impactful experiences for our users and business success. What You'll Be Doing Collaborate within an Agile team to develop innovative mobile applications that encourage user exploration. Drive application development to deliver exceptional user experiences. Promote best practices such as reusable code, comprehensive test coverage, and automation. Participate in design and code reviews. Engage actively in refinement and planning sessions. Work effectively in a team, adapting and influencing team practices. Optimize applications for speed and scalability. Skills & Requirements Expertise in Swift; familiarity with Swift UI is a plus. Proven experience developing high-quality consumer iOS apps. Understanding of app deployment to the App Store. Experience working with APIs (REST/GraphQL) in service-based environments. Knowledge of mobile design systems and component libraries. Preferred Extras Experience with geolocation and mapping technologies. Knowledge of automated pipelines and deployment systems. Experience with container platforms like Docker. A passion for travel and exploration. What You'll Get Competitive salary with industry-standard reviews. 28 days of annual leave plus public holidays. Hybrid work model: primarily from home with access to our modern West London office. Opportunity to impact a fast-growing, mission-driven startup. Flexible working arrangements; we prioritize finding the right fit and support various work schedules. Our Recruitment Process Prompt feedback at each stage. Check-in call with our Head of Talent. 45-minute introductory video call with VP Engineering. 90-minute coding exercise via screen sharing, designed to showcase your skills. 30-minute discussion with leadership team. Why Choose Hyper SQ? We are building the Movement Economy, rewarding real-world actions and empowering informed decisions. Our mission is to create an engaging, repeatable experience for users, fostering a more equitable and informed world. Note: We cannot offer sponsorship; applicants must have the right to work full-time in the UK. Our Values Hyper SQ is committed to diversity, inclusion, and equality, believing that varied backgrounds and perspectives drive innovation. If our values resonate with you, we encourage your application to join our journey.
Jul 01, 2025
Full time
Full-time Permanent Reporting to VP Engineering About Hyper SQ Hyper SQ is seeking a talented App Engineer to join our dynamic, fast-paced team. Join a multidisciplinary environment that fosters innovation and contribution, utilizing the latest techniques to create impactful experiences for our users and business success. What You'll Be Doing Collaborate within an Agile team to develop innovative mobile applications that encourage user exploration. Drive application development to deliver exceptional user experiences. Promote best practices such as reusable code, comprehensive test coverage, and automation. Participate in design and code reviews. Engage actively in refinement and planning sessions. Work effectively in a team, adapting and influencing team practices. Optimize applications for speed and scalability. Skills & Requirements Expertise in Swift; familiarity with Swift UI is a plus. Proven experience developing high-quality consumer iOS apps. Understanding of app deployment to the App Store. Experience working with APIs (REST/GraphQL) in service-based environments. Knowledge of mobile design systems and component libraries. Preferred Extras Experience with geolocation and mapping technologies. Knowledge of automated pipelines and deployment systems. Experience with container platforms like Docker. A passion for travel and exploration. What You'll Get Competitive salary with industry-standard reviews. 28 days of annual leave plus public holidays. Hybrid work model: primarily from home with access to our modern West London office. Opportunity to impact a fast-growing, mission-driven startup. Flexible working arrangements; we prioritize finding the right fit and support various work schedules. Our Recruitment Process Prompt feedback at each stage. Check-in call with our Head of Talent. 45-minute introductory video call with VP Engineering. 90-minute coding exercise via screen sharing, designed to showcase your skills. 30-minute discussion with leadership team. Why Choose Hyper SQ? We are building the Movement Economy, rewarding real-world actions and empowering informed decisions. Our mission is to create an engaging, repeatable experience for users, fostering a more equitable and informed world. Note: We cannot offer sponsorship; applicants must have the right to work full-time in the UK. Our Values Hyper SQ is committed to diversity, inclusion, and equality, believing that varied backgrounds and perspectives drive innovation. If our values resonate with you, we encourage your application to join our journey.
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Commerce, Data & Identity provides the core product management functions for areas crucial to Disney's media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of Disney. We are seeking a Senior Product Manager to drive the product roadmap for the Experimentation Data team. This pivotal role will spearhead the development and expansion of Disney's cutting-edge experimentation data platform, and will be charged with shaping, planning, and launching groundbreaking data features that will revolutionize experimentation on Disney's media products, driving unparalleled user experiences that captivate audiences worldwide. Responsibilities and Duties of the Role: Drive the vision, strategy, and roadmap for the proprietary experimentation data platform and associated tools that support Disney Media & Entertainment streaming products (Disney+, ESPN+, Hulu) and other digital properties. Create and nurture cross-functional relationships to align technology initiatives with business goals and ensure successful program delivery launches. Provide product management expertise for the Experimentation Data engineering team and the products it supports by partnering with stakeholders in providing clear requirements and acceptance criteria, prioritizing work and removing any business-related roadblocks. Oversee the management, integration, and planning of data processes with associated upstream and downstream partner teams, ensuring seamless data flow to support timely and informed decision-making. Partner with the engineering team in architecting and deploying robust data pipelines that process experimental data with high efficiency and minimal latency. Develop and integrate APIs to deliver experiment results in near real-time, and design advanced analytical tools to enhance experiment analysis and outcome visualization. Drive awareness and engagement by delivering timely communications and targeted presentations to highlight feature launches and their business impact. Collaborate with cross-functional data and engineering teams to develop, test, and deliver high-quality products and features. Oversee end-to-end business readiness, including planning, sequencing, testing, enablement, launch, iteration, and support. Lead efforts to identify risks, resolve key blockers, and establish appropriate resolution mitigations. Establish a collaborative work environment that fosters shared understanding, transparency, autonomy, innovation, and continuous knowledge acquisition through systematic methodologies and measurable performance indicators. Basic Qualifications: Bachelor's degree Computer Science, Mathematics, Economics, Business, or related; or relevant experience 5+ years of product management experience delivering data products, services, and capabilities Proven track record in building and optimizing big data pipelines with emphasis on A/B testing, data governance, and reporting Strong understanding of big data technologies, data modeling, and data-driven decision-making Experience managing complex, cross-functional initiatives with multiple stakeholders Skilled in defining MVPs, planning iterative releases, and driving execution Highly analytical with strong technical, strategic thinking, and problem-solving abilities Effective at prioritizing in ambiguous environments and balancing competing demands Experience in using AI to help improve personal and team efficiencies Influential leader with experience driving alignment across organizational boundaries Comfortable operating in fast-paced, dynamic environments with frequent change Experienced in presenting to and collaborating with senior leadership Proficient in SDLC, data engineering, data modeling, data warehousing, and big data platforms Experience developing and publishing reporting solutions Hands-on experience with Agile methodologies, particularly Scrum Preferred Qualifications Masters degree in a related field, and/or related certification/s Experience using market-leading experimentation products (e.g. Amplitude, Adobe Target, LaunchDarkly, etc.) The hiring range for this position in Seattle, WA is $145,400 - $195,000 per year, in San Francisco, CA is $152,100 - $203,900 per year, in Santa Monica, CA is $138,900 - $186,200 per year, and in New York, NY is $145,400 - $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Jul 01, 2025
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Commerce, Data & Identity provides the core product management functions for areas crucial to Disney's media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of Disney. We are seeking a Senior Product Manager to drive the product roadmap for the Experimentation Data team. This pivotal role will spearhead the development and expansion of Disney's cutting-edge experimentation data platform, and will be charged with shaping, planning, and launching groundbreaking data features that will revolutionize experimentation on Disney's media products, driving unparalleled user experiences that captivate audiences worldwide. Responsibilities and Duties of the Role: Drive the vision, strategy, and roadmap for the proprietary experimentation data platform and associated tools that support Disney Media & Entertainment streaming products (Disney+, ESPN+, Hulu) and other digital properties. Create and nurture cross-functional relationships to align technology initiatives with business goals and ensure successful program delivery launches. Provide product management expertise for the Experimentation Data engineering team and the products it supports by partnering with stakeholders in providing clear requirements and acceptance criteria, prioritizing work and removing any business-related roadblocks. Oversee the management, integration, and planning of data processes with associated upstream and downstream partner teams, ensuring seamless data flow to support timely and informed decision-making. Partner with the engineering team in architecting and deploying robust data pipelines that process experimental data with high efficiency and minimal latency. Develop and integrate APIs to deliver experiment results in near real-time, and design advanced analytical tools to enhance experiment analysis and outcome visualization. Drive awareness and engagement by delivering timely communications and targeted presentations to highlight feature launches and their business impact. Collaborate with cross-functional data and engineering teams to develop, test, and deliver high-quality products and features. Oversee end-to-end business readiness, including planning, sequencing, testing, enablement, launch, iteration, and support. Lead efforts to identify risks, resolve key blockers, and establish appropriate resolution mitigations. Establish a collaborative work environment that fosters shared understanding, transparency, autonomy, innovation, and continuous knowledge acquisition through systematic methodologies and measurable performance indicators. Basic Qualifications: Bachelor's degree Computer Science, Mathematics, Economics, Business, or related; or relevant experience 5+ years of product management experience delivering data products, services, and capabilities Proven track record in building and optimizing big data pipelines with emphasis on A/B testing, data governance, and reporting Strong understanding of big data technologies, data modeling, and data-driven decision-making Experience managing complex, cross-functional initiatives with multiple stakeholders Skilled in defining MVPs, planning iterative releases, and driving execution Highly analytical with strong technical, strategic thinking, and problem-solving abilities Effective at prioritizing in ambiguous environments and balancing competing demands Experience in using AI to help improve personal and team efficiencies Influential leader with experience driving alignment across organizational boundaries Comfortable operating in fast-paced, dynamic environments with frequent change Experienced in presenting to and collaborating with senior leadership Proficient in SDLC, data engineering, data modeling, data warehousing, and big data platforms Experience developing and publishing reporting solutions Hands-on experience with Agile methodologies, particularly Scrum Preferred Qualifications Masters degree in a related field, and/or related certification/s Experience using market-leading experimentation products (e.g. Amplitude, Adobe Target, LaunchDarkly, etc.) The hiring range for this position in Seattle, WA is $145,400 - $195,000 per year, in San Francisco, CA is $152,100 - $203,900 per year, in Santa Monica, CA is $138,900 - $186,200 per year, and in New York, NY is $145,400 - $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Delivery Consultant - Strategic Transformation Program, ASEAN Professional Services The Principal Delivery Consultant - Transformation Program plays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross-functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives. The individual will: - Spearhead large-scale strategic change initiatives and transformation programs - Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth - Collaborate with executive team to align program objectives with company vision and priorities - Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication - Ensure initiatives align with organizational needs, regulations, and market dynamics Key job responsibilities Program Strategy and Planning: - Collaborate with executive stakeholders to define the strategic vision, objectives, and scope of transformation programs. - Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies, and communication plans. - Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements, and market trends. Program Execution and Delivery: - Lead cross-functional teams, ensuring effective collaboration, communication, and coordination across different departments and stakeholder groups. - Oversee the execution of program initiatives, monitoring progress, and ensuring adherence to established timelines and budgets. - Identify and address potential risks, issues, and dependencies that may impact program success. - Implement robust change management processes to facilitate the smooth adoption of new processes, systems, or organisational structures. Stakeholder Management and Communication: - Build and maintain strong relationships with executive leadership, program sponsors, and key stakeholders. - Communicate program status, progress, and achievements to stakeholders through regular reporting and presentations. - Facilitate effective decision-making by providing insights, analysis, and recommendations based on program data and industry best practices. - Manage stakeholder expectations, address concerns, and resolve conflicts that may arise during program execution. Continuous Improvement and Benefits Realisation: - Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation. - Conduct post-implementation reviews to assess program effectiveness, identify areas for improvement, and capture lessons learned. - Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives. A day in the life Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing - Experience in leading large-scale, complex transformation programs or strategic initiatives. - Understanding of project management methodologies, risk management, and change management principles. - Excellent communication, negotiation, and interpersonal skills to effectively collaborate with diverse stakeholders. - Analytical and problem-solving abilities to identify and address complex challenges; Proficiency in reporting tools. - Leadership and team management skills to motivate and guide cross-functional teams. - Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering); advanced degree or relevant certifications preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jul 01, 2025
Full time
Principal Delivery Consultant - Strategic Transformation Program, ASEAN Professional Services The Principal Delivery Consultant - Transformation Program plays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross-functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives. The individual will: - Spearhead large-scale strategic change initiatives and transformation programs - Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth - Collaborate with executive team to align program objectives with company vision and priorities - Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication - Ensure initiatives align with organizational needs, regulations, and market dynamics Key job responsibilities Program Strategy and Planning: - Collaborate with executive stakeholders to define the strategic vision, objectives, and scope of transformation programs. - Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies, and communication plans. - Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements, and market trends. Program Execution and Delivery: - Lead cross-functional teams, ensuring effective collaboration, communication, and coordination across different departments and stakeholder groups. - Oversee the execution of program initiatives, monitoring progress, and ensuring adherence to established timelines and budgets. - Identify and address potential risks, issues, and dependencies that may impact program success. - Implement robust change management processes to facilitate the smooth adoption of new processes, systems, or organisational structures. Stakeholder Management and Communication: - Build and maintain strong relationships with executive leadership, program sponsors, and key stakeholders. - Communicate program status, progress, and achievements to stakeholders through regular reporting and presentations. - Facilitate effective decision-making by providing insights, analysis, and recommendations based on program data and industry best practices. - Manage stakeholder expectations, address concerns, and resolve conflicts that may arise during program execution. Continuous Improvement and Benefits Realisation: - Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation. - Conduct post-implementation reviews to assess program effectiveness, identify areas for improvement, and capture lessons learned. - Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives. A day in the life Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing - Experience in leading large-scale, complex transformation programs or strategic initiatives. - Understanding of project management methodologies, risk management, and change management principles. - Excellent communication, negotiation, and interpersonal skills to effectively collaborate with diverse stakeholders. - Analytical and problem-solving abilities to identify and address complex challenges; Proficiency in reporting tools. - Leadership and team management skills to motivate and guide cross-functional teams. - Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering); advanced degree or relevant certifications preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners. About the role The Partnership is the UK's most successful omni-channel retailer, including two of the UK's most loved department store and grocery brands with annual sales revenues in excess of £12B. Our Engineering practice includes 80+ teams working on Cloud Platforms, Mobile Apps, E-Commerce, and Machine Learning. We foster collaboration, knowledge sharing, and continuous learning among our Engineers. John Lewis Commercial ensures the right products are available at the right price across all sales channels, maintaining sufficient stock for customers in our omnichannel business. The supporting technology is a mix of third-party platforms, bespoke systems, and legacy applications, interconnected through integrations that must be resilient and adaptable to improve operational efficiency and meet evolving needs. Learn more about being a Software Engineer in the Partnership and the technologies we use. At a glance Contract type - Permanent Salary - £75,000 - £140,000 Flexible Working - Hybrid role, primarily from home and London Head Office, with occasional visits to other locations. Key Responsibilities Align engineering strategy and roadmap with business objectives, influence decision-making, and shape the operation of systems. Modernise and simplify complex heritage tech stacks to enable agility, productivity, and maintainability, while establishing Product ways of working. Collaborate with stakeholders including Product Leads, Delivery and Operations Managers, Infrastructure Leads, and Architects. Work with Principal Engineers responsible for other business areas or technical specialisms. Deliver innovative, high-quality software solutions and lead teams in complex projects. Essential skills/experience Strong engineering background with experience in modern techniques like Continuous Delivery and Domain Driven Design. Experience integrating package solutions into large, complex environments with modern and legacy technologies. Leadership experience across multiple teams, working with senior stakeholders, and influencing substantial investments. Knowledge of architectural styles (monolith, microservices) and integration patterns (RESTful, event-based). Techniques for increasing system resilience and scalability. Experience applying Lean and Systems Thinking principles. Desirable skills/experience Retail experience. Hands-on software engineering experience. Management or architecture roles across large enterprises. Next Steps Complete the application form with CV and questions, refreshing the page as needed. Successful candidates will undergo screening, interviews, and potentially informal discussions. Support available for adjustments during recruitment. The partnership We're the largest employee-owned business in the UK, committed to building a happier world through our brands, John Lewis and Waitrose. We focus on innovation, diversity, and shared ownership, fostering an environment where everyone can thrive and contribute to our success. Note: Roles may require pre-employment vetting, including DBS checks and financial probity assessments. Apply promptly as vacancies can close early. We support flexible working arrangements to promote work-life balance.
Jul 01, 2025
Full time
Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners. About the role The Partnership is the UK's most successful omni-channel retailer, including two of the UK's most loved department store and grocery brands with annual sales revenues in excess of £12B. Our Engineering practice includes 80+ teams working on Cloud Platforms, Mobile Apps, E-Commerce, and Machine Learning. We foster collaboration, knowledge sharing, and continuous learning among our Engineers. John Lewis Commercial ensures the right products are available at the right price across all sales channels, maintaining sufficient stock for customers in our omnichannel business. The supporting technology is a mix of third-party platforms, bespoke systems, and legacy applications, interconnected through integrations that must be resilient and adaptable to improve operational efficiency and meet evolving needs. Learn more about being a Software Engineer in the Partnership and the technologies we use. At a glance Contract type - Permanent Salary - £75,000 - £140,000 Flexible Working - Hybrid role, primarily from home and London Head Office, with occasional visits to other locations. Key Responsibilities Align engineering strategy and roadmap with business objectives, influence decision-making, and shape the operation of systems. Modernise and simplify complex heritage tech stacks to enable agility, productivity, and maintainability, while establishing Product ways of working. Collaborate with stakeholders including Product Leads, Delivery and Operations Managers, Infrastructure Leads, and Architects. Work with Principal Engineers responsible for other business areas or technical specialisms. Deliver innovative, high-quality software solutions and lead teams in complex projects. Essential skills/experience Strong engineering background with experience in modern techniques like Continuous Delivery and Domain Driven Design. Experience integrating package solutions into large, complex environments with modern and legacy technologies. Leadership experience across multiple teams, working with senior stakeholders, and influencing substantial investments. Knowledge of architectural styles (monolith, microservices) and integration patterns (RESTful, event-based). Techniques for increasing system resilience and scalability. Experience applying Lean and Systems Thinking principles. Desirable skills/experience Retail experience. Hands-on software engineering experience. Management or architecture roles across large enterprises. Next Steps Complete the application form with CV and questions, refreshing the page as needed. Successful candidates will undergo screening, interviews, and potentially informal discussions. Support available for adjustments during recruitment. The partnership We're the largest employee-owned business in the UK, committed to building a happier world through our brands, John Lewis and Waitrose. We focus on innovation, diversity, and shared ownership, fostering an environment where everyone can thrive and contribute to our success. Note: Roles may require pre-employment vetting, including DBS checks and financial probity assessments. Apply promptly as vacancies can close early. We support flexible working arrangements to promote work-life balance.
Job Title: Data Warehouse Engineer Job Type: Permanent Work Type: Hybrid Industry: FMCG/IT Job Location: St Albans Salary: £70,000 to £90,000 per annum + 10% Bonus + Car Allowance + Private Medical Profile Data Warehouse Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking a Data Warehouse Manager to support their data and analytics department as the company continues to heavily invest and undertake a sustain period of IT transformation. Job Role Data Warehouse Engineer Reporting to the Head of Insights and Intelligent Automation the Data Warehouse Engineer is responsible for driving the data and analytics strategy for the company. Ensuring alignment with business goals and objectives. The Data Warehouse Engineer shall play a key role in shaping the data and analytics strategy and to contribute to driving business performance through effective data-driven decision-making. Duties Data Warehouse Engineer • Lead the development and implementation of data and analytics solutions that drive business performance and decision-making. • Work closely with the business partnering team to understand business requirements, design appropriate analytic solutions, and oversee the development and deployment of the solutions that support the requirements • Deliver high-quality data and analytics solutions that meet business objectives. • Work alongside a team of data professionals to foster a culture of continuous improvement and innovation. Experience/Qualifications Data Warehouse Engineer • In depth experience with AWS Services (S3, Redshift, RDS) • Proficiency in Matillion ETL • Strong SQL skills • Experience with data warehousing concepts and best practice • Experience working in FMCG environment Candidates who are currently a ETL Engineer, Data Architect, Data Warehouse Developer, Data Platform Engineer, Database Developer, Big Data Engineer and Data Warehouse Engineer could be suitable for this position. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Jul 01, 2025
Full time
Job Title: Data Warehouse Engineer Job Type: Permanent Work Type: Hybrid Industry: FMCG/IT Job Location: St Albans Salary: £70,000 to £90,000 per annum + 10% Bonus + Car Allowance + Private Medical Profile Data Warehouse Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking a Data Warehouse Manager to support their data and analytics department as the company continues to heavily invest and undertake a sustain period of IT transformation. Job Role Data Warehouse Engineer Reporting to the Head of Insights and Intelligent Automation the Data Warehouse Engineer is responsible for driving the data and analytics strategy for the company. Ensuring alignment with business goals and objectives. The Data Warehouse Engineer shall play a key role in shaping the data and analytics strategy and to contribute to driving business performance through effective data-driven decision-making. Duties Data Warehouse Engineer • Lead the development and implementation of data and analytics solutions that drive business performance and decision-making. • Work closely with the business partnering team to understand business requirements, design appropriate analytic solutions, and oversee the development and deployment of the solutions that support the requirements • Deliver high-quality data and analytics solutions that meet business objectives. • Work alongside a team of data professionals to foster a culture of continuous improvement and innovation. Experience/Qualifications Data Warehouse Engineer • In depth experience with AWS Services (S3, Redshift, RDS) • Proficiency in Matillion ETL • Strong SQL skills • Experience with data warehousing concepts and best practice • Experience working in FMCG environment Candidates who are currently a ETL Engineer, Data Architect, Data Warehouse Developer, Data Platform Engineer, Database Developer, Big Data Engineer and Data Warehouse Engineer could be suitable for this position. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Job description Arborist South Tyneside What can Glendale offer you? Full Time / 40 hours Glendale are seeking a qualified and motivated Arborist to join and lead our skilled Arborist team in South Tyneside And most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people. Who are we? Glendale, the green services division of Parkwood Holdings Plc, a winner of BALI Employer of the Year, and Horticultural Weekly's Arboricultural Contractor of the Year is one of the largest arboricultural suppliers in the UK. Winner of the 2025 Supreme Award and 2025 Pro Landscaper Business Award Grounds Maintenance Company of the Year. We offer job security and the flexibility to be able to offer work permanently 5 days a week, with regular paid overtime also available. Glendale is one of the largest green space management service providers in the UK and specialises in tree care and management, grounds maintenance and landscaping. For more information visit . We are a green business with "green thinking" at the core of everything we do. We have been at the forefront of green services provision since 1989 and offer innovative solutions for the management and maintenance of the green environment. Who are you? Flexible and reliable with a thorough, proven knowledge of all aspects of tree work: ground and aerial Possessing a positive attitude towards Health & Safety regulations It is essential the candidate holds the relevant industry qualifications such as NPTC certificates: 201(CS30), 202(CS31), 206/306(CS38) 308(CS39),. Possession of a valid CSCS card would be an advantage. A full, UK driving licence is required, preferably with trailer towing up to 3,500kg. We are willing to pay towards these qualifications for the right candidate. A Glimpse into the Role awaiting You Glendale arboriculture carries out a wide range of tree-related works for domestic, commercial & public sector clients. Services offered in this region include woodland and estates management, vegetation management, fencing, tree surgery, forestry and environmental engineering projects. Our arborists benefit from access to high quality tools and equipment, from high-end timberwolf chippers, Husqvarna and Stihl handheld equipment including battery equivalent tools, Mobile Elevated Platforms, remote-controlled stump grinders and 3.5t - 7.5t arb spec vehicles. Team Leader duties will include Making sure all teams paperwork (risk assessments/near misses) are completed and handed in on time, assisting the management team with pre-planning of work ahead of teams and liaise with multiple clients. The candidate will also need to be familiar with using programs such as the google platform. Competitive salary Incremental annual leave Access to BenefitHub our employee discount portal - discounts on travel bookings, high street & supermarket shops, gift cards, cinema tickets, days out, leisure activities and help with your day to day spending Free gym membership for you and a nominated person Employee health cash plan Pension Scheme Company sick pay Career progression Training and development Follow us on We are proud to be Equal Opportunity employers and are committed to inclusion and diversity If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Jul 01, 2025
Full time
Job description Arborist South Tyneside What can Glendale offer you? Full Time / 40 hours Glendale are seeking a qualified and motivated Arborist to join and lead our skilled Arborist team in South Tyneside And most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people. Who are we? Glendale, the green services division of Parkwood Holdings Plc, a winner of BALI Employer of the Year, and Horticultural Weekly's Arboricultural Contractor of the Year is one of the largest arboricultural suppliers in the UK. Winner of the 2025 Supreme Award and 2025 Pro Landscaper Business Award Grounds Maintenance Company of the Year. We offer job security and the flexibility to be able to offer work permanently 5 days a week, with regular paid overtime also available. Glendale is one of the largest green space management service providers in the UK and specialises in tree care and management, grounds maintenance and landscaping. For more information visit . We are a green business with "green thinking" at the core of everything we do. We have been at the forefront of green services provision since 1989 and offer innovative solutions for the management and maintenance of the green environment. Who are you? Flexible and reliable with a thorough, proven knowledge of all aspects of tree work: ground and aerial Possessing a positive attitude towards Health & Safety regulations It is essential the candidate holds the relevant industry qualifications such as NPTC certificates: 201(CS30), 202(CS31), 206/306(CS38) 308(CS39),. Possession of a valid CSCS card would be an advantage. A full, UK driving licence is required, preferably with trailer towing up to 3,500kg. We are willing to pay towards these qualifications for the right candidate. A Glimpse into the Role awaiting You Glendale arboriculture carries out a wide range of tree-related works for domestic, commercial & public sector clients. Services offered in this region include woodland and estates management, vegetation management, fencing, tree surgery, forestry and environmental engineering projects. Our arborists benefit from access to high quality tools and equipment, from high-end timberwolf chippers, Husqvarna and Stihl handheld equipment including battery equivalent tools, Mobile Elevated Platforms, remote-controlled stump grinders and 3.5t - 7.5t arb spec vehicles. Team Leader duties will include Making sure all teams paperwork (risk assessments/near misses) are completed and handed in on time, assisting the management team with pre-planning of work ahead of teams and liaise with multiple clients. The candidate will also need to be familiar with using programs such as the google platform. Competitive salary Incremental annual leave Access to BenefitHub our employee discount portal - discounts on travel bookings, high street & supermarket shops, gift cards, cinema tickets, days out, leisure activities and help with your day to day spending Free gym membership for you and a nominated person Employee health cash plan Pension Scheme Company sick pay Career progression Training and development Follow us on We are proud to be Equal Opportunity employers and are committed to inclusion and diversity If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Job Description The Infrastructure Platforms (IP) organization is responsible for the design, build and management of critical platforms, services and products for JPMorgan Chase, spanning on premise and multi cloud offerings. A 6000 person strong global team, we are committed to continuous improvement and delivery of best in class solutions to our internal consumers. Our teams run millions of product instances across 4 clouds and are at the forefront of innovation for infrastructure technology. As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms organization, you will play a crucial role in the evolution and modernization of our engineering practices. You will be at the forefront of advancing our use of AI tools in everyday engineering and standard toolchain products. You will work closely with our partners and engineers to understand their needs and share expertise with them. You will also be an expert in applicable technology controls and standards, helping to educate and address gaps in our current practices. Your role will be critical in improving our working habits and supporting the evolution of our tools to reduce complexity for our engineers. As a member of the Infrastructure Platforms Engineering Practices team, you will help lead the evolution and continual modernization of Infrastructure Platforms engineering, as part of a new function across the group. Reporting to the Head of Engineering Practices, you will play crucial role in helping us elevate all that we do. You will play a key role in advancing our use of AI tools in everyday engineering as well as standard toolchain products and help us to identify and define needs for non standard use cases not currently well served by the existing tools. You will work closely with our partners in the Chief Development Office as well as central AI program teams, but spend most time with our teams and engineers helping to understand their needs and share expertise with them - so that you can advocate for the effectively as well as set standards that are practical and help us get to market more quickly. You'll also be expert in applicable technology controls and standards in detail, so that you can help educate and address gaps in our current practices, partnering with engineering teams across IP to embed new habits and understanding. You'll partner with the Technology Development Controls Assurance teams as well as our engineering leads to ensure controls are well written and practical, and we can evidence compliance to internal audit, compliance teams and external regulators. Your customers will include engineers, risk & control leaders and our Infrastructure Platforms extended leadership team. Job responsibilities: Utilize JPMC standard IDEs and become expert in their nuance, acting as an SME including AI coding assistants. Test and provide feedback on engineering tools provided by internal partners and vendors, so we can remove friction from our engineers in partnership with our providers. Identify and lead opportunities to work more efficiently, automating manual tasks and shifting left in our engineering delivery processes. Help us improve and evolve both our own working habits as well as supporting the evolution of these tools to support IP specific needs and reduce complexity for our engineers. Provide reporting on and insights into our adoption of standard tools and automation so that we can target and track progress on our use of key acceleration capabilities. Understand applicable technology controls and standards in detail, so that you can help educate and address gaps in our current practices, partnering with engineering teams across IP to embed new habits and understanding. Partner with the control and compliance teams as well as IP engineering leads to ensure controls are well written and practical, and we can evidence compliance to internal audit and external regulators. Required qualifications, capabilities and skills: Formal training or certification in software engineering concepts and proficient advanced experience In depth experience in software design and development, across private and public cloud platforms as well as a passion for continuous improvement. Demonstrable strength in building relationships and leading partnership with stakeholders and users will be a key skill. A combination of persistence and pragmatism will be key to success in this role, working across horizontals and influencing with insight and intelligence. Strong knowledge of IDEs (VSCode, Intellij, Visual Studio) coupled with experience with infrastructure platform and tools is required. Strong communication skills, particularly in writing will be key as you'll produce documentation and requirements for users and partners. Preferred qualifications, capabilities and skills: Experience using Windsurf, Cursor, Claude Code, Codeium and GitHub Copilot would be advantageous. Familiarity with industry standards and controls for financial services technology would be an asset including PCI, SOC1 and SOX as well as in country regulations. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Jul 01, 2025
Full time
Job Description The Infrastructure Platforms (IP) organization is responsible for the design, build and management of critical platforms, services and products for JPMorgan Chase, spanning on premise and multi cloud offerings. A 6000 person strong global team, we are committed to continuous improvement and delivery of best in class solutions to our internal consumers. Our teams run millions of product instances across 4 clouds and are at the forefront of innovation for infrastructure technology. As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms organization, you will play a crucial role in the evolution and modernization of our engineering practices. You will be at the forefront of advancing our use of AI tools in everyday engineering and standard toolchain products. You will work closely with our partners and engineers to understand their needs and share expertise with them. You will also be an expert in applicable technology controls and standards, helping to educate and address gaps in our current practices. Your role will be critical in improving our working habits and supporting the evolution of our tools to reduce complexity for our engineers. As a member of the Infrastructure Platforms Engineering Practices team, you will help lead the evolution and continual modernization of Infrastructure Platforms engineering, as part of a new function across the group. Reporting to the Head of Engineering Practices, you will play crucial role in helping us elevate all that we do. You will play a key role in advancing our use of AI tools in everyday engineering as well as standard toolchain products and help us to identify and define needs for non standard use cases not currently well served by the existing tools. You will work closely with our partners in the Chief Development Office as well as central AI program teams, but spend most time with our teams and engineers helping to understand their needs and share expertise with them - so that you can advocate for the effectively as well as set standards that are practical and help us get to market more quickly. You'll also be expert in applicable technology controls and standards in detail, so that you can help educate and address gaps in our current practices, partnering with engineering teams across IP to embed new habits and understanding. You'll partner with the Technology Development Controls Assurance teams as well as our engineering leads to ensure controls are well written and practical, and we can evidence compliance to internal audit, compliance teams and external regulators. Your customers will include engineers, risk & control leaders and our Infrastructure Platforms extended leadership team. Job responsibilities: Utilize JPMC standard IDEs and become expert in their nuance, acting as an SME including AI coding assistants. Test and provide feedback on engineering tools provided by internal partners and vendors, so we can remove friction from our engineers in partnership with our providers. Identify and lead opportunities to work more efficiently, automating manual tasks and shifting left in our engineering delivery processes. Help us improve and evolve both our own working habits as well as supporting the evolution of these tools to support IP specific needs and reduce complexity for our engineers. Provide reporting on and insights into our adoption of standard tools and automation so that we can target and track progress on our use of key acceleration capabilities. Understand applicable technology controls and standards in detail, so that you can help educate and address gaps in our current practices, partnering with engineering teams across IP to embed new habits and understanding. Partner with the control and compliance teams as well as IP engineering leads to ensure controls are well written and practical, and we can evidence compliance to internal audit and external regulators. Required qualifications, capabilities and skills: Formal training or certification in software engineering concepts and proficient advanced experience In depth experience in software design and development, across private and public cloud platforms as well as a passion for continuous improvement. Demonstrable strength in building relationships and leading partnership with stakeholders and users will be a key skill. A combination of persistence and pragmatism will be key to success in this role, working across horizontals and influencing with insight and intelligence. Strong knowledge of IDEs (VSCode, Intellij, Visual Studio) coupled with experience with infrastructure platform and tools is required. Strong communication skills, particularly in writing will be key as you'll produce documentation and requirements for users and partners. Preferred qualifications, capabilities and skills: Experience using Windsurf, Cursor, Claude Code, Codeium and GitHub Copilot would be advantageous. Familiarity with industry standards and controls for financial services technology would be an asset including PCI, SOC1 and SOX as well as in country regulations. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Lead Electrical Technician Job ID 224555 Posted 11-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Dorking - England - United Kingdom of Great Britain and Northern Ireland, Leatherhead - England - United Kingdom of Great Britain and Northern Ireland, Reigate - England - United Kingdom of Great Britain and Northern Ireland Job Purpose: To oversee the safe and effective management of the electrical system onsite. Responsible for inspection, repair, replacement, installation, wiring, adjusting and maintaining all equipment at the site. The Lead Electrical Technician will have the support of an Electrical Technician and wider Technical Team. Key Responsibilities: Manage schedules for electrical maintenance and repair Inspect and assess the work done by the electrical team Ensure work is completed on schedule and to code Read and interpret design schematics to ensure the proper installation of electrical systems Troubleshoot major complex system failures and equipment malfunctions Assist the team with repairing and maintaining electrical equipment Oversee the purchasing and maintenance of electrical equipment Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function Coach others to develop in-depth knowledge and expertise in most or all areas within the function Lead by example and model behaviours that are consistent with CBRE RISE values Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals Communicate difficult and complex ideas with the ability to influence. Person Specification: Up to date Electrical Qualification (18th Edition BS7671) Good all-round knowledge of electrical and general building maintenance, diagnostic and repair procedures, working knowledge of building services systems and maintenance schedules. Working knowledge of building services systems and maintenance schedules Experience of maintaining all relevant electrical equipment. Good all-round knowledge of electrical and general building maintenance, diagnostic and repair procedures. Electrical installation experience. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more
Jul 01, 2025
Full time
Lead Electrical Technician Job ID 224555 Posted 11-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Dorking - England - United Kingdom of Great Britain and Northern Ireland, Leatherhead - England - United Kingdom of Great Britain and Northern Ireland, Reigate - England - United Kingdom of Great Britain and Northern Ireland Job Purpose: To oversee the safe and effective management of the electrical system onsite. Responsible for inspection, repair, replacement, installation, wiring, adjusting and maintaining all equipment at the site. The Lead Electrical Technician will have the support of an Electrical Technician and wider Technical Team. Key Responsibilities: Manage schedules for electrical maintenance and repair Inspect and assess the work done by the electrical team Ensure work is completed on schedule and to code Read and interpret design schematics to ensure the proper installation of electrical systems Troubleshoot major complex system failures and equipment malfunctions Assist the team with repairing and maintaining electrical equipment Oversee the purchasing and maintenance of electrical equipment Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function Coach others to develop in-depth knowledge and expertise in most or all areas within the function Lead by example and model behaviours that are consistent with CBRE RISE values Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals Communicate difficult and complex ideas with the ability to influence. Person Specification: Up to date Electrical Qualification (18th Edition BS7671) Good all-round knowledge of electrical and general building maintenance, diagnostic and repair procedures, working knowledge of building services systems and maintenance schedules. Working knowledge of building services systems and maintenance schedules Experience of maintaining all relevant electrical equipment. Good all-round knowledge of electrical and general building maintenance, diagnostic and repair procedures. Electrical installation experience. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more
Be part of a company at the forefront of defence electronics manufacturing Work in a collaborative, innovation-driven environment with a passionate team About Our Client Surface Technology International (STI) is a leading provider of electronics design and manufacturing services, specialising in high-reliability applications for the defence, aerospace and security sectors. With a heritage of over 30 years, STI is trusted by global customers to deliver quality, innovation, and excellence. Their capabilities span the entire product lifecycle - from design and prototyping to full-scale production and logistics - making them a true partner in mission-critical manufacturing. Job Description We are seeking a dynamic and experienced Business Development Manager to spearhead growth in the defence sector, with a particular focus on engaging and expanding partnerships with major prime contractors. This is a strategic role, integral to STI's vision of becoming a key partner in the UK and international defence supply chain. Key Responsibilities: Identify, engage, and secure new business opportunities within the defence sector, particularly with Tier 1 defence primes and key integrators. Develop and execute a targeted business development strategy to support STI's growth objectives in defence. Build and maintain strong relationships with procurement, engineering, and program teams at target accounts. Drive early engagement on new programs, positioning STI as a trusted manufacturing partner from concept through to production. Collaborate with internal stakeholders including engineering, operations, and program management to ensure alignment with customer needs. Monitor market trends, competitor activity, and government defence initiatives to identify emerging opportunities. Represent STI at trade shows, industry forums, and customer events to build brand presence and credibility. Lead bid and proposal development in coordination with the commercial and technical teams. The Successful Applicant The Business Development Manager will have:- Proven track record of business development or strategic account management in the defence or aerospace sector. Experience working with or for prime contractors (e.g., BAE Systems, Leonardo, Thales, MBDA, Raytheon, etc.) Strong understanding of defence procurement processes, industry compliance, and program lifecycles. Background in electronics manufacturing, systems integration, or advanced engineering services is highly desirable. Excellent communication, negotiation, and stakeholder engagement skills. Commercially astute with a strong customer-first mindset and solution-oriented approach. Ability to travel across the UK as required. What's on Offer On offer is a competitive base salary and package as well as a fantastic platform to grow and develop your career further! Contact Amit Johal Quote job ref JN-647Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Jul 01, 2025
Full time
Be part of a company at the forefront of defence electronics manufacturing Work in a collaborative, innovation-driven environment with a passionate team About Our Client Surface Technology International (STI) is a leading provider of electronics design and manufacturing services, specialising in high-reliability applications for the defence, aerospace and security sectors. With a heritage of over 30 years, STI is trusted by global customers to deliver quality, innovation, and excellence. Their capabilities span the entire product lifecycle - from design and prototyping to full-scale production and logistics - making them a true partner in mission-critical manufacturing. Job Description We are seeking a dynamic and experienced Business Development Manager to spearhead growth in the defence sector, with a particular focus on engaging and expanding partnerships with major prime contractors. This is a strategic role, integral to STI's vision of becoming a key partner in the UK and international defence supply chain. Key Responsibilities: Identify, engage, and secure new business opportunities within the defence sector, particularly with Tier 1 defence primes and key integrators. Develop and execute a targeted business development strategy to support STI's growth objectives in defence. Build and maintain strong relationships with procurement, engineering, and program teams at target accounts. Drive early engagement on new programs, positioning STI as a trusted manufacturing partner from concept through to production. Collaborate with internal stakeholders including engineering, operations, and program management to ensure alignment with customer needs. Monitor market trends, competitor activity, and government defence initiatives to identify emerging opportunities. Represent STI at trade shows, industry forums, and customer events to build brand presence and credibility. Lead bid and proposal development in coordination with the commercial and technical teams. The Successful Applicant The Business Development Manager will have:- Proven track record of business development or strategic account management in the defence or aerospace sector. Experience working with or for prime contractors (e.g., BAE Systems, Leonardo, Thales, MBDA, Raytheon, etc.) Strong understanding of defence procurement processes, industry compliance, and program lifecycles. Background in electronics manufacturing, systems integration, or advanced engineering services is highly desirable. Excellent communication, negotiation, and stakeholder engagement skills. Commercially astute with a strong customer-first mindset and solution-oriented approach. Ability to travel across the UK as required. What's on Offer On offer is a competitive base salary and package as well as a fantastic platform to grow and develop your career further! Contact Amit Johal Quote job ref JN-647Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Our client, a long-established and specialist civil engineering contractor, is seeking a dynamic and forward-thinking Head of IT to lead their digital transformation, operational IT delivery, and systems strategy. With a strong portfolio of infrastructure and environmental projects, the company is part of a leading European group and benefits from a collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations, and supporting future business growth. Head of Information Technology Salary & Benefits Salary: Circa 75000 Competitive, dependent on experience Company bonus scheme 25 days holiday plus bank holidays Company Car / Allowance Pension scheme Private medical insurance Opportunity to shape the IT strategy of a well-established organisation Full-time permanent position based in Henfield with hybrid working potential Head of Information Technology Job Overview Lead and manage the business's IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary point of contact for group IT functions to ensure consistency with wider enterprise systems Manage IT budgets, vendor relationships, and contracts, ensuring value for money and performance against KPIs Champion continuous improvement and innovative technology solutions that support operational efficiency Lead internal software development initiatives and deliver successful system integrations Collaborate with department heads to assess and address business needs through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ years in senior IT leadership roles Professional certifications desirable (e.g., ITIL, ISO 27001, TOGAF, PRINCE2) Strong knowledge of IT service management frameworks (ITIL) and supporting tools Familiarity with ERP, CRM and construction management platforms Deep understanding of governance, cybersecurity, risk management, and data compliance (GDPR, UKDPA) Experience in budget ownership, commercial vendor negotiation, and systems integration projects Proven leadership and people management skills with a focus on high-quality IT service delivery Full UK driving licence This is a rare opportunity for an experienced IT leader to take full ownership of a business-critical function and play a strategic role in modernising and supporting a successful infrastructure-focused contractor Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jul 01, 2025
Full time
Our client, a long-established and specialist civil engineering contractor, is seeking a dynamic and forward-thinking Head of IT to lead their digital transformation, operational IT delivery, and systems strategy. With a strong portfolio of infrastructure and environmental projects, the company is part of a leading European group and benefits from a collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations, and supporting future business growth. Head of Information Technology Salary & Benefits Salary: Circa 75000 Competitive, dependent on experience Company bonus scheme 25 days holiday plus bank holidays Company Car / Allowance Pension scheme Private medical insurance Opportunity to shape the IT strategy of a well-established organisation Full-time permanent position based in Henfield with hybrid working potential Head of Information Technology Job Overview Lead and manage the business's IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary point of contact for group IT functions to ensure consistency with wider enterprise systems Manage IT budgets, vendor relationships, and contracts, ensuring value for money and performance against KPIs Champion continuous improvement and innovative technology solutions that support operational efficiency Lead internal software development initiatives and deliver successful system integrations Collaborate with department heads to assess and address business needs through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ years in senior IT leadership roles Professional certifications desirable (e.g., ITIL, ISO 27001, TOGAF, PRINCE2) Strong knowledge of IT service management frameworks (ITIL) and supporting tools Familiarity with ERP, CRM and construction management platforms Deep understanding of governance, cybersecurity, risk management, and data compliance (GDPR, UKDPA) Experience in budget ownership, commercial vendor negotiation, and systems integration projects Proven leadership and people management skills with a focus on high-quality IT service delivery Full UK driving licence This is a rare opportunity for an experienced IT leader to take full ownership of a business-critical function and play a strategic role in modernising and supporting a successful infrastructure-focused contractor Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Company Description: About Us McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people. Job Description: The Opportunity We are looking for a forward-thinking team player to join our hard-working Service Operations Team. The team has an ambitious agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed, planned, and implemented in alignment with organizational policies and procedures. Work with Global and Lead Market representatives to standardise problem management activities and policies at a global level whilst also providing early insight to impacting problems and remediation activities. Communication and Reporting Produce reports and presentations to improve communication back into the business, providing insights into system reliability, performance and improvement initiatives. Work closely with functions within the Technology team and our respective suppliers to communicate top impacting problems and work collaboratively to identify avenues for remediation in each area. Lead, mentor and develop the Site Reliability team Train, coach, and mentor Site Reliability Engineers, ensuring the team maintains relevant career development plans and stays abreast of industry best practices. Collaborate with development teams to advocate for reliability engineering principles throughout the software development lifecycle, detecting and correcting performance issues to meet availability goals. Manage Service Operations data and analytics Take charge of the management and roadmap of an internal data lake house and its downstream reporting, delivering early insights and value to the business. Enforce data governance policies and practices to ensure the quality, security, and integrity of data. Utilise advanced analytics and machine learning techniques to develop actionable insights from data, contributing to the enhancement of system reliability and performance. What Team will I be a part of? This role will operate within the Running Great Restaurant Technology (RGRT) team Who are my customers? Reporting directly to the Head of Service Operations, you will have a close working relationship with technology partners like NCRV, Capgemini, VMO2, Sopra Steria and Vista. This role requires collaborative working with colleagues at a Global and Market level, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, RSG (Operations), IT functional teams and a 3rd party test team. Qualifications: What background do I need to have? Who you are: Clear communicator: Strong verbal and written communication skills which enable effective collaboration and reporting. Demonstrated ability to explain technical information to non-technical audiences. Problem solver: Analytical and critical thinker to identify and solve complex technical problems. Adaptability: Ability to thrive in a dynamic, fast paced environments. Pragmatic, thoughtful and customer driven. Work with energy and passion and inspire the same in others. Build a feedback-rich environment and where appropriate demonstrate an ability to have difficult conversations. Appreciation of the needs of differing audiences (restaurants, operations and office hierarchy, franchisees, suppliers). Experience: Must have experience managing and leading a team. Proficient in identifying and addressing root causes of system issues. Experience managing and contributing to mid-large projects related to system reliability improvements. Knowledge of Site Reliability Engineering (SRE) Practices: including error budgeting, service level objectives (SLOs), and service level indicators (SLIs). Demonstrated ability to collaborate with cross-functional teams, including developers and system administrators. Hands-on experience in responding to and resolving incidents efficiently. Experience in implementing changes while following ITIL change management processes. Understanding of basic security principles and best practices for securing infrastructure. Optional but advantageous technical skills: Proficient using observability tools (NewRelic and Thousand Eyes), BI platform and data visualisation tools (such as Tableau and Power BI) and technology tools (Jira, Confluence). System Administration: Proficiency in Linux/Unix and Windows system administration. Networking: Understanding of network protocols, configuration, and troubleshooting. Cloud Services: Experience with cloud platforms like AWS, Azure, or Google Cloud. Data Architecture and Modelling: Proficiency in designing and implementing scalable data architectures. Strong understanding of advanced analytics and machine learning techniques, with hands-on experience in applying these methods to derive actionable insights from operational data. What You'll Get: Competitive salary + Bonus + Location and Car Allowance . You'll also get free parking , lunch and gym access at the office. A collaborative and inclusive culture , where your ideas are valued Hybrid working with 3 days a week in the office and 2 days remote. Additional Information: Company Vision and Culture Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion: We open our doors to everyone Integrity: We do the right thing Community: We are good neighbours Family: We get better together At McDonald's we arePeople from allWalks ofLife People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities , helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Jul 01, 2025
Full time
Company Description: About Us McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people. Job Description: The Opportunity We are looking for a forward-thinking team player to join our hard-working Service Operations Team. The team has an ambitious agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed, planned, and implemented in alignment with organizational policies and procedures. Work with Global and Lead Market representatives to standardise problem management activities and policies at a global level whilst also providing early insight to impacting problems and remediation activities. Communication and Reporting Produce reports and presentations to improve communication back into the business, providing insights into system reliability, performance and improvement initiatives. Work closely with functions within the Technology team and our respective suppliers to communicate top impacting problems and work collaboratively to identify avenues for remediation in each area. Lead, mentor and develop the Site Reliability team Train, coach, and mentor Site Reliability Engineers, ensuring the team maintains relevant career development plans and stays abreast of industry best practices. Collaborate with development teams to advocate for reliability engineering principles throughout the software development lifecycle, detecting and correcting performance issues to meet availability goals. Manage Service Operations data and analytics Take charge of the management and roadmap of an internal data lake house and its downstream reporting, delivering early insights and value to the business. Enforce data governance policies and practices to ensure the quality, security, and integrity of data. Utilise advanced analytics and machine learning techniques to develop actionable insights from data, contributing to the enhancement of system reliability and performance. What Team will I be a part of? This role will operate within the Running Great Restaurant Technology (RGRT) team Who are my customers? Reporting directly to the Head of Service Operations, you will have a close working relationship with technology partners like NCRV, Capgemini, VMO2, Sopra Steria and Vista. This role requires collaborative working with colleagues at a Global and Market level, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, RSG (Operations), IT functional teams and a 3rd party test team. Qualifications: What background do I need to have? Who you are: Clear communicator: Strong verbal and written communication skills which enable effective collaboration and reporting. Demonstrated ability to explain technical information to non-technical audiences. Problem solver: Analytical and critical thinker to identify and solve complex technical problems. Adaptability: Ability to thrive in a dynamic, fast paced environments. Pragmatic, thoughtful and customer driven. Work with energy and passion and inspire the same in others. Build a feedback-rich environment and where appropriate demonstrate an ability to have difficult conversations. Appreciation of the needs of differing audiences (restaurants, operations and office hierarchy, franchisees, suppliers). Experience: Must have experience managing and leading a team. Proficient in identifying and addressing root causes of system issues. Experience managing and contributing to mid-large projects related to system reliability improvements. Knowledge of Site Reliability Engineering (SRE) Practices: including error budgeting, service level objectives (SLOs), and service level indicators (SLIs). Demonstrated ability to collaborate with cross-functional teams, including developers and system administrators. Hands-on experience in responding to and resolving incidents efficiently. Experience in implementing changes while following ITIL change management processes. Understanding of basic security principles and best practices for securing infrastructure. Optional but advantageous technical skills: Proficient using observability tools (NewRelic and Thousand Eyes), BI platform and data visualisation tools (such as Tableau and Power BI) and technology tools (Jira, Confluence). System Administration: Proficiency in Linux/Unix and Windows system administration. Networking: Understanding of network protocols, configuration, and troubleshooting. Cloud Services: Experience with cloud platforms like AWS, Azure, or Google Cloud. Data Architecture and Modelling: Proficiency in designing and implementing scalable data architectures. Strong understanding of advanced analytics and machine learning techniques, with hands-on experience in applying these methods to derive actionable insights from operational data. What You'll Get: Competitive salary + Bonus + Location and Car Allowance . You'll also get free parking , lunch and gym access at the office. A collaborative and inclusive culture , where your ideas are valued Hybrid working with 3 days a week in the office and 2 days remote. Additional Information: Company Vision and Culture Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion: We open our doors to everyone Integrity: We do the right thing Community: We are good neighbours Family: We get better together At McDonald's we arePeople from allWalks ofLife People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities , helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
Jul 01, 2025
Full time
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
Opportunity to help shape the future with a global technology and market leader. Thrive in a collaborative, values-driven culture promoting innovation & autonomy About Our Client SICK Sensor Intelligence is a world leader in sensor and automation technology, supporting industries from logistics to manufacturing. With over 75 years of innovation and a global presence in over 60 countries, they are powering Digital Transformation and reshaping how businesses operate through intelligent, connected solutions. Job Description SICK Sensor Intelligence are seeking an experienced and dynamic UK Sales Manager to lead, inspire, and grow their national sales organisation. You will be responsible for developing and executing the UK sales strategy, mentoring a team of talented sales professionals, and accelerating commercial growth across their diverse portfolio of industrial automation solutions. You'll be a strategic leader who thrives on driving change, developing high-performing teams, and delivering sustainable, profitable results. This is a high-impact role with visibility at both national and international levels within the SICK Group. Key Responsibilities Team Leadership & Development Lead, coach, and develop a team of Regional Sales Managers and Account Executives to meet and exceed revenue targets. Foster a culture of collaboration, continuous improvement, and accountability. Provide regular mentoring and performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership Act as a champion for change, helping to implement new technologies, tools, and organisational initiatives. Navigate structural, digital, and cultural transformation with clarity and impact. Embed new ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a senior sales leadership role within automation, industrial technology, or engineering sectors. A strong track record of leading, mentoring, and developing sales teams in fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change - whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. This is a national role with travel across the UK and visits to the head office in St. Albans What's on Offer On offer is an extremely competitive salary and package- as well as a platform to grow and develop your career further! Contact Amit Johal Quote job ref JN-775Z
Jul 01, 2025
Full time
Opportunity to help shape the future with a global technology and market leader. Thrive in a collaborative, values-driven culture promoting innovation & autonomy About Our Client SICK Sensor Intelligence is a world leader in sensor and automation technology, supporting industries from logistics to manufacturing. With over 75 years of innovation and a global presence in over 60 countries, they are powering Digital Transformation and reshaping how businesses operate through intelligent, connected solutions. Job Description SICK Sensor Intelligence are seeking an experienced and dynamic UK Sales Manager to lead, inspire, and grow their national sales organisation. You will be responsible for developing and executing the UK sales strategy, mentoring a team of talented sales professionals, and accelerating commercial growth across their diverse portfolio of industrial automation solutions. You'll be a strategic leader who thrives on driving change, developing high-performing teams, and delivering sustainable, profitable results. This is a high-impact role with visibility at both national and international levels within the SICK Group. Key Responsibilities Team Leadership & Development Lead, coach, and develop a team of Regional Sales Managers and Account Executives to meet and exceed revenue targets. Foster a culture of collaboration, continuous improvement, and accountability. Provide regular mentoring and performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership Act as a champion for change, helping to implement new technologies, tools, and organisational initiatives. Navigate structural, digital, and cultural transformation with clarity and impact. Embed new ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a senior sales leadership role within automation, industrial technology, or engineering sectors. A strong track record of leading, mentoring, and developing sales teams in fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change - whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. This is a national role with travel across the UK and visits to the head office in St. Albans What's on Offer On offer is an extremely competitive salary and package- as well as a platform to grow and develop your career further! Contact Amit Johal Quote job ref JN-775Z
