6 jobs found

Strategic Customer Success Manager - Enterprise Join a team dedicated to building strong relationships, understanding client needs, and delivering exceptional value through Spectre's innovative features. As our client base expands, especially among large enterprise estate agencies, we are investing in dedicated expertise to support our most complex accounts. Our goal is to ensure seamless onboarding, drive product adoption, and unlock long-term value through strategic partnerships. This role is key in shaping the future of Enterprise customer success at Street Group. You will have the autonomy to shape how we deliver value to our largest clients, work with some of the UK's biggest estate agency brands, and make a significant impact as we scale. We value curiosity, learning, and continuous improvement, and you will be at the forefront of new initiatives, including the rollout of a new CS platform. If you are passionate about building strategic relationships and driving client success, we encourage you to apply! Responsibilities Manage and grow relationships with key Enterprise clients, focusing on retention, satisfaction, and measurable impact. Collaborate with board-level stakeholders to understand their business goals and ensure our solutions support their success. Lead onboarding, training, and ongoing engagement to maximize product value. Identify and pursue upsell and expansion opportunities within the Spectre product suite. Proactively identify risks, resolve challenges, and mitigate churn through a consultative approach. Represent the voice of the customer internally, working with Product, Engineering, and Sales teams. Utilize data and insights to guide strategic discussions and outcomes. Support clients in product adoption, process improvements, and transformation initiatives. Assist in implementing and championing new customer success tools, including the upcoming CS platform rollout. Ideal Candidate Proven experience managing high-value, complex enterprise client relationships in B2B SaaS, PropTech, or similar environments. Ability to engage and influence board-level stakeholders, including leading QBRs and strategic reviews. Strong commercial acumen with a customer-first approach, balancing client needs and business growth. Data literacy and experience with SaaS platforms, customer success tools, and CRM systems. Organized, proactive, and capable of managing multiple priorities in a fast-paced setting. Experience in property or PropTech, familiarity with CS platforms, HubSpot, Google Workspace, or delivering product training is a plus. We encourage applicants who may not meet 100% of the criteria to apply, as we value diverse experiences and perspectives. Benefits £1000 Guilt-Free R&R holiday contribution after the first year. Supportive culture fostering development and growth. £500 annual L&D budget for career development. Paid birthday leave. Two paid volunteering days annually. Enhanced maternity, paternity, and adoption pay. Public transport season ticket loans. Paid menopause leave. Opportunity to work with cutting-edge technology in a passionate team. Relaxed office environment with dogs welcome, stocked fridge, beers on Fridays, and team events. Sustainable initiatives like cycle-to-work and electric car schemes. Climate-positive company committed to sustainability. The salary is up to £50,000 plus commission, with an OTE of approximately £65,000. We are flexible for the right candidate's experience. We are committed to diversity and inclusion and welcome all eligible candidates to apply. Candidates must be eligible to work in the UK. Hiring Process We aim to make our interviews inclusive. Please inform us of any adjustments needed for the process.

Manchester (Hybrid) £50k (OTE up to £65k) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. As our client base rapidly expands, especially among large enterprise estate agencies, we're investing in dedicated expertise to support our biggest and most complex accounts. We want to ensure seamless onboarding, drive adoption of our products, and unlock long-term value through strategic partnership. This is a key role in shaping the future of Enterprise customer success at Street Group. You'll have the autonomy to shape how we deliver value to our largest clients, the opportunity to work with some of the UK's biggest estate agency brands, and the chance to make a genuine impact as we scale. We're a collaborative, ambitious team that values curiosity, learning, and continuous improvement. You'll also be at the forefront of new initiatives, including the rollout of a new CS platform. If you're passionate about building strategic relationships, driving client success, and want to help shape the future of PropTech, we'd love to see your application! Here's what you can expect to be working on as a Strategic Customer Success Manager - Enterprise at Street Group Own and grow relationships with our key Enterprise clients, focusing on retention, satisfaction, and delivering measurable impact. Work closely with board-level stakeholders, understanding their business goals and ensuring our solutions help them succeed. Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software. Identify and drive upsell and expansion opportunities across the Spectre product suite. Take a proactive, consultative approach to client success - spotting risks early, resolving challenges, and mitigating churn. Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales to deliver on client expectations. Use data and insight to guide conversations and drive strategic, outcome-focused discussions. Support clients through product adoption, process improvements, and wider transformation initiatives. Help implement and champion new customer success tools, including our upcoming rollout of a new CS platform. A bit about you Proven experience managing high-value, complex enterprise client relationships (ideally in B2B SaaS, PropTech, or a tech-first environment). Gravitas to engage and influence board-level stakeholders, including leading QBRs and strategic reviews. Strong commercial acumen and a customer-first mindset, balancing client needs with business growth. Data literacy and confidence using SaaS platforms, customer success tools, and CRM systems. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Bonus points if you have experience in the property or proptech industry, familiarity with a CS platform, HubSpot and Google Workspace, or have experience delivering product training, onboarding sessions, or supporting change management. Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Who are Street Group? We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He'd seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK. Why join Street Group? Hybrid-working ️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well-being support via Health Assured Regular well-being initiatives Flexible working hours Public transport season ticket loans Paid menopause leave Holiday buying scheme Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! Salary Basic salary of up to £50,000, plus commission, with an estimated OTE of £65k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager interview (inc. a presentation) > Final interview with our Co-Founder. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!

Inside Sales Executive OVERVIEW My client is one of the fastest growing businesses in this exciting segment which is currently undergoing explosive growth. This is an amazing sales job for the very best salespeople looking to progress: Uncapped Commission Immediate start available Fantastic Company Benefits Extensive training Inbound leads provided Structured career path THE ROLE As a Sales Executive, you will be responsible for selling subscriptions and other online advertising products. Your client base will range from small independent agents up to our largest and most sophisticated customers including global property owners and fund managers, global brokerage businesses, hedge funds, private equity firms, real estate investment trusts and family offices. You will focus predominantly on new business however, you will also grow your revenue from accounts once you have won them. RESPONSIBILITIES You will be supported You will be able to build relationships and sell to some of the largest players in UK and global real estate. As an expert on the market backdrop, and competitor behaviour, you will engage in high value conversations with your clients working towards solutions for them You will build relationships with multiple senior people within client organisations, educating them on the value of our products through demonstrations. Your role will occasionally involve hosting and attending industry events throughout the UK and possibly Europe. BASIC QUALIFICATIONS Experience in commercial real estate in a revenue generating role. Or Experience in other parts of the property sector where your primary role involved selling digital marketing solutions to large clients. Proven track record in large ticket enterprise sales OR leading large real estate transactions. Demonstrate that you have maintained and grown clients over the medium and long-term, providing excellent service and comfort with sales cycles which can run 3-12 months+. Outstanding communication, presentation and objection handling skills with the confidence and patience to make £50k+ proposals. Excellent organisational skills and the ability to work to metrics in an intelligent, effective manner. Educated to degree level or equivalent experience. Contact Details: Please feel free to contact Victoria Leger Phone Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.

Your new company My client is a leading business services organisation with worldwide operations in over 50 countries and a workforce of over 30,000 employees internationally. Despite their size, UK operations are a vibrant, family-feel team with a sizeable marketing department working closely together. The role will be based largely remotely with occasional/monthly travel to offices & work spaces in Surrey and/or Sussex. This is initially a 12 month contract to cover Maternity. Your new role You will act as the digital lead in the delivery of the integrated digital plan for the Business' fastest growing Brand, as well as several key sub-brands. You will support the wider Marketing team in the distribution of key digital campaigns ensuring a consistent Digital Ecosystem is established and maintained. All content campaigns will be based on the underlying customer journey and path to purchase; with clear KPIs based on the expected change in customer behaviours. You will be strategically responsible for the development and delivery of key web pages, liaising with other specialists in Social Media and Search Marketing. You will also support the implementation of the account based marketing approach to target B2B brands and the delivery of marketing qualified leads, lead nurturing and client/prospect engagement. A typical day could include: Ensuring content aligns to digital customer personas and is mapped to each stage of the purchase funnel to drive both brand awareness and business growth through conversions. This will include close interaction with the UX team. Defining and briefing of content to drive future organic growth through building the digital brand, focused at promoting internal expertise, SMEs, product development, innovation and regulatory knowledge. Leading the planning, development, execution and KPI reporting of digital content campaigns with the aim of driving organic traffic to the websites - including the development of concepts and creative ideas. Supporting UX, Paid Search and CRO programme with highly optimised content, targeting key customers, locations and/or devices. Ensuring alignment of the digital marketing content calendar with the content activities of other teams within the wider Marketing department Briefing in content for all digital media types, including web content, social content, blogs, infographics and video. Ensuring accuracy and consistency in tone of voice and messaging. What you'll need to succeed A strong customer and end user focused approach and are prepared to go over and above what is required to meet the expectations of customers. Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry. An interest in current digital marketing trends & technologies. An understanding/knowledge of Social Media Management Tools (e.g. Hootsuite). Practical, hands-on experience with setting up, managing and harnessing the power of paid social promotion (LinkedIn, Facebook, Twitter, Instagram, Pinterest, YouTube) campaigns to build brand awareness and boost search discoverability. Experience working with 3rd party landing page tools (Unbounce & Hubspot). Image and video resource creation and manipulation skills an advantage, e.g. Photoshop, Premiere, Fireworks Experience in MS Office or Google Apps is essential Experience in content promotion and amplification through inbound marketing is an advantage. Familiarity with SEO best practices, including keyword research, analysis and trends data. Experienced in Google Analytics, including reporting and measuring on campaign performance and effectiveness. What you'll get in return You will receive a salary of up to £42,000 per year plus other company benefits including Pension, 23 Days Holiday + Bank Holidays and company performance schemes. This is an exciting, global team with a large estate of over 100 websites globally, giving you excellent exposure across the business to further your career. You will have the opportunity to work majority from home, with up to two monthly visits to offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Property and Casualty Processing Technician - up to \u00A345,000 - WFH\/City Your new company Your new job as An Insurance Technician processing International Property and Casualty Risks, will be working for a privately-owned Global Lloyd's Broker with offices based around the UK and Worldwide, with their head office based in the City. They have a dedicated team of over 5000 associates and prides themselves on having an entrepreneurial cultural that their clients benefit from. Due to continued successful growth within the Corporate team, they are looking to recruit an experienced Global Corporate Account Manager to join their team in London. Your new job Your new role working as an Insurance Technician on the Processing Team means that you will be responsible for all back end technical processing - this would include processing of all technical documentation to include MRC Slips, Endorsements, Credit and Debit notes. You will ideally be proficient on the use of Xchanging and IMR so when it comes to processing International Open Market Property and Casualty risks you will be able to deal with any technical queries effectively and efficiently. Other duties will include; Data Entry of Open Market Non-Marine Casualty (Primarily) and Property risks into Brokasure Enterprise processing system and A&S Submission of premium bordereau to DXC Technologies. There will also be aspects of dealing with Credit Control of premiums to be paid to underwriters and liaison with IBA Accounting team. You will also be expected to have a full understanding of Casualty (primarily) and Property premium processing and a Full understanding of MRC risk and endorsement documentation. What you will need to succeed Your previously experience working as a Property and Casualty Processing Technician at either a Lloyd's Broking House or an an Insurance subsidiary will contribute to the success in you securing this role. You will be technically astute and have a strong understanding of processing MRC Slips and Endorsements for International Open Market Property and Casualty risks and be able to answer technical queries in an effective and efficient manner. You will be proficient in dealing with all back end technical duties this includes; premium processing, understanding MRC Slips, handling A&S Submissions, dealing with the IMR and Xchanging queries. Your accurate processing of Broking documentation preparation of broking presentations will enhance and develop the progress of the Technical team PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE OF WORKING AS AN INSURANCE TECHNICIAN HANDLING PROPERTY AND CASUALTY RISKS WITHIN A GLOBAL LLOYD's BROKER OR INSURER What you'll get in return You'll be offered a competitive salary of up to \u00A345,00 plus a comprehensive benefits package. You'll receive support from both Directors and Managers and be given the opportunity to take on the further duties and responsibility in the future. This is predominantly an office-based role with training and study support offered. You'll enjoy working as part of a growing and friendly team with a unique vision to grow and develop long term Client needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our Client are looking for an experiences Facilities Manager to take ownership of the operational management and delivery of all facilities management and project services delivered within their region. This includes the management of the business function interface within a designated area of the UK estate and having a high profile in the day-to-day running of the sites. You'll have a strong link with stakeholders, guaranteeing appropriate and responsive reaction to address any concerns. This is an active and visible role requiring excellent relationship and supplier management skills. Working as part of the wider UK EHS and Facilities team within the UK, the Facilities Manager will be expected to positively contribute to the performance of the department and function with excellent service within the organisation. Main Duties will include: - Accountable for specific areas of responsibility, deliverables and risk management - Delivers activities to support operational objectives for specific functional unit, contract, project or specialism - Inputs to planning activities with horizons of typically 6 months to one year - Operates within agreed operational and/or management guidelines - Interacts with programme leadership or users around specific work efforts and deliverables - Supports delivery of Environmental, Health and Safety policy and standards - Manages the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility - Delivers against defined targets but performs a range of tasks from complex to straightforward - Financial Accountabilities - typically manages cost centre budget (first line budgetary accountability), identifies ways to reduce cost and improve service and manages project/variable costs - High profile role in the day-to-day running of the sites, and provision of a consistently strong link with stakeholders, guaranteeing appropriate and responsive reaction to address any concerns. - To support the function develop opportunities to maximise the profitable growth of the business through understanding functional needs, maximizing the space utilisation, services delivered and championing excellent customer care. - Where appropriate to lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner. - To manager outsource vendor partners to achieve the most cost effective service solutions. - To ensure that a continuous improvement process is an integral part of service delivery increasingly adding value to both the wider team and functional business unit. - As a member of the Facilities Management Team, to be an ambassador and leader of the wider team. Candidate Requirements - Essential: - Have achieved a degree or a minimum of HND in an Engineering discipline - Thorough working knowledge of one functional area through significant job experience & training eg but not limited to Building Services Engineering, Structural or Civil Engineering and or Construction Program Management - Experience of supporting a business contract and/or providing support to a professional function - Will have proven business experience and ideally fully qualified professional or intermediate level qualifications. - Have a sound working knowledge of all UK facilities biased statute - Member of a relevant recognised Industry professional body (eg BIFM, CIBSE etc) - You'll require some specialised knowledge/skills gained through 'on the job' experience and or formal qualifications. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.