2 jobs found

Southampton HQ - 2 Times a Week in Office We are working alongside one of our longstanding clients to help them recruit a NOC Engineer who has experience with maintaining and troubleshooting larger server platforms. The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions. So, what's the role all about? Ensuring maximum possible service availability and performance for all platforms Provide support for Technical Support, R&D, Product, and other internal teams. Provide a central hub of communication regarding the status and ongoing events within the network and platform. This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organisation. How will you make an impact? Responsible for troubleshooting network and platform issues from a server-side perspective. Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues. Responds to any number of alarms, alerts, or abnormal behaviours detected through reactive or proactive monitoring. Ensures all activities are documented and tracked through a ticketing system. Ensures processes and procedures are documented and updated in communal Wiki/KnowledgeBase resources. Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates. Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management. Executes on established procedures as it relates to incident, change and event management. Responsible for executing the established escalation processes with both internal and external teams. Responsible for proactive troubleshooting and communication with internal stakeholders at regular intervals. Maintains appropriate expectations with internal and external teams. Responsible for leading incident resolution situations including involving relevant internal resources and guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary post-incident review. Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration. Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary. Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere. Performs duties in a flexible fashion as the Network Operations Centre is open 24x7x365 Participates in the NOC continuous improvement activities as defined. Communicates in a concise, professional, and effective manner with both internal and external teams. Have you got what it takes? 3+ year's experience working in a technical or support role within telecommunications, data network, or application server environment. Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP. Understanding of packet analysis and packet capture utilities. Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives. Experience in creating, utilising, and maintaining technical documentation. Experience working in a windows server environment as it relates to server and software management tasks. Ability to harvest and disseminate information in both formal and informal training environments. Ability to work in a fast-paced environment with dynamic priority evolution. Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision. Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources. Professional written and verbal communication skills. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

NOC Engineer Southampton £45,000 A progressive and market leading technology company are looking for a NOC Engineer from various backgrounds to join them at an exciting time for the business. The NOC Engineer role is a shift based role, with all shifts outside of office hours are worked remotely, as well as some of the the day shifts. This role offers up to £45k base salary, 26 days holidays, Death in Service, Pension and more. The NOC Engineer will be given the opportunity to expand their skills portfolio as exposure will be given across a range of technologies and platforms. The responsibilities of the NOC Engineer will include: The implementation, monitoring and support of the companies IT Infrastructure and Networking. Adherence to IT Support and service processes. Working closely with a project manager and technical support teams. Proactively monitoring IT Systems to ensure 24x7x365 uptime. Work on the continuous support and improvement of the UK IT Infrastructure by working on upgrades and other improvements. Having input into the development of the IT dashboard for the Network Operational Centre. The NOC Engineer will have the following skills and experience: Experience with Linux Server OS Commercial IT Support experience. Tenacious approach to learning new technology and processes. Happy working in a team environment, prepared to share specialist knowledge with colleagues. SC Cleared or eligible for clearance. Commercial Networking knowledge. Firewall Configuration Switch and router configuration Understanding of PKI ( public key infrastructure ) and key management. This is a great opportunity for a Linux Administrator / Network Engineer / Infrastructure Engineer / or IT Support Technician who are keen to expand their skills and knowledge. Training and exposure to a wide range of technologies will be provided. To apply for this NOC Engineer role, please apply on online or you can forward your CV to or call Louis on .