32 jobs found

The role We are looking to hire a Business Development Associate to join our Sales team in London. Fluency in French is required Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. Role overview WGSN is looking for a driven, curious, and self-motivated Business Development Associate to join our dynamic EMEA New Business team. This is a unique opportunity to kickstart or elevate your sales career with the world's leading consumer trend forecasting company, helping global brands stay ahead of what's next. In this high-volume sales role, you'll be at the forefront of our growth engine, reaching out to prospective clients, sparking meaningful conversations, and driving new business opportunities across different markets and verticals. If you're fluent in French , love the idea of turning insight into opportunity, and are looking to build a career in sales as part of a fast-paced, collaborative team, we want to hear from you. The team At WGSN, we have high-performing sales teams made up of Client Services Coordinators, Business Development Associates, Business Development Managers, and Account Managers who have worked incredibly hard over the past year to achieve outstanding results. Our teams are diverse, tenacious, resilient, and extremely dedicated because they truly believe in the value WGSN services bring to our global clientele who operate in Fashion, Beauty, Interiors, Food & Drink and Consumer Tech. We never compromise on collaboration, which allows us to have a strong team dynamic. From Start-Ups to Fortune 500 companies; WGSN supplies specialised intelligence to the most valuable brands in Fashion, Beauty, Food & Drink, Interiors and Consumer Tech, allowing these brands to produce outstanding products that consumers will demand for years to come. Key accountabilities Generate outbound leads via email, social outreach, and high-volume cold calling. Research and identify strategic growth opportunities within key industries and markets. Qualify inbound and marketing-generated leads, and book discovery calls for Business Development Managers. Effectively communicate WGSN's value proposition to a wide range of professionals, from creatives to C-suite. Help build and maintain a robust pipeline to support the wider sales team's ambitious goals. Collaborate with Business Development Managers to ensure seamless lead hand-off and follow-up. Track and optimise outreach effectiveness through CRM and sales enablement tools. Meet and exceed key activity metrics - including outreach volume, meetings booked, and engagement conversion. This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required You're fluent in French and English (essential). You're passionate about sales and excited to build or continue your career in a fast-growth environment. You're energised by hitting (and exceeding) targets and KPIs. You're a confident communicator who enjoys talking to people and building relationships. You're naturally curious about trends, industries, people, and business challenges. You're organised, proactive, and thrive in a fast-paced, high-output team. You want to work in a creative, global company that is at the forefront of consumer insights. Bonus points if you have experience using Salesforce, Salesloft, or similar sales tools, and/or previous experience in a high-volume outbound sales environment. What we offer Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: - 25 days of holiday per year - with an option to buy/ sell up to 5 days - Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness - Employee assistance programme, season ticket loans and cycle to work scheme - Volunteering opportunities and charitable giving options - Great learning and development opportunities. More about WGSN WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow's consumer. Our values We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do. Our culture An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with. Inclusive workforce We are committed to supporting the environment and sustainability , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030. Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been-and will continue to be-actively encouraged here, but we do not offer full remote working. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. A Note for Recruiters Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.Since we focus on these established partnerships, we're unable to respond to unsolicited contacts or CVs from outside our PSL. But don't worry! If we decide to explore new partnerships, we'll be sure to reach out.

About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details

About Us Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors. Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in Malmö, Sweden, and we have key offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York. Job Overview You will play a key rolein developing and broadening relationships with our end users to support our rapidly growing business. As the main point of contact for our existing clients, you will work closely with our sales and product specialist teams to maximize the experience for our end users. You will onboard and train our customers and provide both front line and renewal support to existing customers. You will support with account plans and regular business reviews, and work with the rest of the Sales team to meet key targets and achieve company objectives. Theideal candidate for this role is a self-starter with high energy and a passion for helping others who can learn quickly and thrive in a fast-paced environment. We empower our employees very early in their careers so confidence and maturity are also key as you will be communicating frequently with senior stakeholders at the largest global financial institutions and non-financial corporates. Job Responsibilities: User onboarding & ongoing training sessions to ensure clients are set up for success and understand how to integrate Macrobond into their workflow Front line response on any support tickets; manage queue for tickets promoted to product support group Identify at-risk accounts and work with the sales and product teams to formulate a strategy to promote adoption and minimize churn Maintain consistent communication with clients to ensure they are aware of new product releases and updates and ensuring every client is appropriately equipped to maximize the value of Macrobond Curates targeted content distribution to customers (existing customer use cases/stats, best practices for use, roadmap updates) Hands over leads found in business reviews (via created opportunity in SalesForce) to assigned Account Manager Is assigned to all renewal opportunities in the territory, makes appropriate changes to renewal opportunity. Handles any termination requests and documentation Performs or supports regular business reviews with the customer about how to best get value from the Macrobond product(s) Required Qualifications and experience: Bachelor's degree required preferably in economics, finance or a related field Develop thorough understanding of Macrobond's suite of solutions Ability to establish and strengthen client relationships to promote product adoption and ultimately maximize end user experience Collaborative team player who thrives in a fast-paced environment and can adapt to meet the evolving needs of our clients and the organization An understanding of and passion for macroeconomics, financial data and analytics Strong written and verbal communication skills and ability to effectively interact with key stakeholders French speaking skills What do we offer: Private medical insurance, inclusive of dental, vision, and hearing Company pension scheme, with a strong employer contribution Dragon pass "airport lounge" membership. 2 Macrobond days to use per annum for volunteering 25 days holiday per annum Gym discounts Life insurance Our commitment to Diversity Diversity, equity, and inclusion are core values at Macrobond. We believe that diverse backgrounds and perspectives strengthen our organization and foster innovation. By joining us, you'll be part of a team that values and celebrates individuality while driving success together. Apply today and become part of our exciting journey!

Senior Customer Success Manager - French Speaking Europe; London Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be French Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL Why do you want to work for Synthesia? What is the salary range you'd be looking for? Where are you based? Do you need visa sponsorship?

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM) , you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data. What you'll do: Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets. Build and maintain strategic relationships with executive and operational stakeholders. Understand customers' goals and business drivers; proactively offer solutions and strategies to meet their evolving needs. Champion product adoption and utilization to support customer outcomes and learning impact. Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle. Collaborate closely with Sales to identify growth opportunities and drive pipeline development. Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams. Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices. What you bring: Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus. Passion for education and technology, ideally with experience in EdTech or SaaS environments. Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels. A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau. Empathy, curiosity, and a solutions-focused attitude. Excellent interpersonal and eloquent writing skills. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Familiarity with higher education, vocational training, or corporate learning ecosystems. Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services Experience with one or more of Instructure's product offerings Success Metrics Customer Health Scores Renewal and Expansion Pipeline Attainment Executive Business Review (EBR) completion Customer Satisfaction (CSAT) and Engagement Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation and participation in Instructure's equity program Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs. Generous paid time off, including global holidays and our annual "Dim the Lights" company-wide shutdown from December 26 to December 31 Comprehensive wellness programs and mental health support Annual learning and development stipends to support your growth The technology and tools you need to do your best work-typically a Mac, with PC options available in some locations Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection £60,000 - £60,000 a year Salary: Base + Commission This reflects our target hiring budget, with flexibility based on experience, skills, and market factors We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be - and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

Senior Customer Success Manager - French Speaking Europe; London Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be French Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL Why do you want to work for Synthesia? What is the salary range you'd be looking for? Where are you based? Do you need visa sponsorship?

We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 15,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform) Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams What you'll need 3+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering or solutions consulting of advantage Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO) Excellent written and verbal communication skills in French and English, with an interest in delivering compelling presentations and demonstrations Ability to simplify technical concepts for non-technical audiences Strong critical thinking and problem-solving skills Desire to continuously improve and seek feedback Ability to prioritize and learn fast and adapt to a constantly evolving product Understanding of value selling Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Solutions Engineer (French-speaking) First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change. While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally. The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential. By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate: Which of the following best describes your gender identity? Do you identify as a member of the LGBTQ+ community? Do you identify as future member of any of the following Employee Resource Groups (ERGs)? Asians at Miro Black Excellence Somos (Hispanic or Latino) None of the above I don't wish to answer I acknowledge that my participation is voluntary and understand that my demographic information will be used exclusively for the purpose of monitoring and reporting to support Miro's inclusion initiatives. This data will be de-identified, stored separately from my application, and handled with the utmost confidentiality. Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity. Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.

Strategic Account Manager- French Speaking Location: London (Old Street office, 3 days/week) Join a high-growth, mission-driven tech company that's transforming the future of work Reports to: VP of Sales Fluency in French is required About Blink We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino's, JD Sports and McDonald's. As we scale, we're looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions. The Role As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers- Including our French and our wider global client base. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes. What You'll Be Doing Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations. Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion. Product Adoption & Success: Guide clients to optimize their use cases for Blink drive high engagement and ROI. Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs. Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas. Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams. About You 5+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment. Proven track record of managing enterprise clients and growing account revenue. Familiarity with HR Tech is strongly preferred. Exceptional communication, presentation, and relationship-building skills. Strategic mindset with the ability to analyze data and translate insights into actionable recommendations. Comfortable navigating complex organizations and managing multiple stakeholders. Fluency in French. Why Blink? You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of! Benefits include: Competitive salary and generous equity allocations with significant upside potential 25 days annual leave per year (+ public holidays!) The equipment needed to do a great job Private healthcare Cycle to Work scheme Social events (company getaways, lunches, breakfasts, nights out) Convenient central London location At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.

Solutions Sales Manager JSM, Southern EMEA & UKI Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We can hire from anywhere in The United Kingdom We are seeking an experienced and dynamic Manager to lead our Jira Service Management (JSM) Mid- Market sales efforts in UKI, Southern Europe and MEA region. This role will report to the Head of JSM Solutions Sales EMEA - Mid Market, and will be responsible for driving revenue growth, building strategic relationships, and leading a team of high-performing solution sales professionals. The ideal candidate will have extensive experience in ITSM/ESM sales, a proven track record of exceeding sales targets, and the ability to work effectively in a fast-paced, cross-functional environment. Key Responsibilities: Leadership and Team Management: Lead, mentor, and develop a team of Solution Sales Executives to achieve and exceed sales targets for Jira Service Management in the UKI, Southern Europe and MEA market. Foster a collaborative and high-performance culture within the team. Sales Strategy and Execution: Develop and implement a comprehensive sales strategy to drive revenue growth for Jira Service Management. Define and communicate a clear vision and strategy for the territory, including funnel/account/territory status, resource requirements, challenges, and successes. Customer and Partner Engagement: Build and maintain long-term relationships with top enterprise customers Work closely with local SI partners and other Atlassian teams to respond to RFPs/RFIs and drive co-sell and GTM campaigns. Represent Jira Service Management at industry events and conferences. Cross-Functional Collaboration: Collaborate with Account Executives, Marketing, Customer Success, Product, and Partner Management teams to ensure customer satisfaction and retention. Qualifications At least 10 years of experience in sales (w/ at least 2 years of team leading experience) with a proven track record of achieving and exceeding sales targets in technology vendors. Extensive experience in the ITSM market and familiarity with mainstream service management solutions. Proven experience working with UKI,Southern Europe & MEA customers and local SI partners. Strong decision-making skills and the ability to drive co-sell and GTM campaigns. Business level English skills are required, French/Spanish language skills are a plus. Certified in ITIL is a plus but not mandatory. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

Job Description Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You'll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work. About the team At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible. Our rapid growth (100+ million monthly active users and growing) means we don't have all the answers - and we're hoping you'll think that's all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you're curious and open to change then you'll thrive in Sales and Success. What you'd be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. The mission of the Customer Success Manager is to nurture and grow the relationships with our Canva Enterprise accounts. You will help Canva develop the company's Enterprise sales and success approach and implement best practices for building a world-class sales organization. This is a 7 month fixed-term maternity cover contract , with potential opportunities for transitioning to permanent for the right fit. At the moment, this role is focused on: Customer success and enthusiasm: extend Canva's tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva's strategic accounts within the customer journey, including training, adoption, advocacy, renewal, and expansion. Account growth: work to understand your customer's objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand. Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings. You're probably a match if Language: Native fluency in French & English Success: You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS Commercially minded: You think strategically and outside the box to not only renew your customers, but look for growth opportunities Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making. Communication skills: You communicate passionately, collaborate, and rally others Agility & Creativity: You are willing to learn and adapt, as well as dream big Integrity and trustworthiness: You develop rapport and credibility internally and externally. Grit: You are biased towards action and resourceful Humility: You are willing to question your assumptions with the desire to constantly improve Here's a taste of what's on offer: Check out for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Job Title: Strategic Partnerships Manager, Europe Location: London (Hybrid min. 2 days per week) About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Short Summary of the Team Nature Portfolio, a division of Springer Nature, is looking to appoint a Strategic Partnerships Manager to its well-established Strategic Partnerships team. The Strategic Partnerships team is part of the Commercial Partnerships unit and works to develop both new and existing solutions to meet the growing needs of research-related institutions by drawing on the full range of Nature Portfolio capabilities and solutions. The Strategic Partnership team provides publicly and privately funded institutions all over the world with highly effective services designed to further their goals of creating and communicating the highest impact scientific discoveries. The Strategic Partnership Manager will successfully manage accounts and tailor solutions for public and private institutional partners (including but not limited to sales of custom content creation and content marketing, Nature Masterclasses, Nature Conferences, and other events, Language and Scientific Editing, Sponsored Nature-branded content such as Outlooks, Webcasts, Nature Research Intelligence, and some advertising solutions). Role Responsibilities: Meet revenue goals through selling creative solutions from the relevant product portfolio to senior decision makers at non-corporate and a selection of corporate organizations in Europe. Build relationships with senior-level officials at academic, governmental, and a selection of corporate organizations; deepen understanding of their pain points and needs; design and present custom solutions based on available products and capabilities. Work with management, develop and implement strategic territory development plan that maximizes both near-term and long-term revenues. Develop effective relationships with key stakeholders in editorial, publishing, product teams, marketing, production, and technology departments to ensure that solutions are executed on time, on budget, and to the customer's full satisfaction. Liaise closely with members of other SN commercial sales teams to ensure that customer relationships are fully leveraged for all revenue types. Attend industry events to build new customer relationships and cultivate existing ones; make on-site visits to prospective and existing customers. Maintain accurate records of customer data, customer interactions, and key opportunities. Take responsibility for regular and accurate sales performance reporting, forecasting, and commentary for territory. Commit to continued self-learning, making use of all available tools. Undertake proactive business development in new markets. Experience, Skills & Qualifications: Experience Significant commercial experience, preferably within B2B environment. Proven track record of key account management and business development. Sales experience in academic, non-profit, government sectors, and corporate institutions, with senior decision makers. Experience in creative, consultative solutions selling, managing a wide range of stakeholders. Experience in media sales. Experience of selling a wide portfolio of digital, print, and offline products. Experience in CRM systems. Skills and Knowledge Deep familiarity with the global and regional academic and research marketplace. Strong personal presence and influencing skills; ability to quickly establish rapport and productive relationships with senior-level institutional executives. In-depth understanding of the scientific publishing process. Understanding of structures and decision-making process within academic institutions. Knowledge of CRM systems best practice. Proficient public speaking and presentation skills. Ability to collaborate within a complex team environment to execute commercial projects. Excellent verbal and written communication and relationship building skills. Fluent English language skills, with at least one EU language, preferably French. Proven ability to achieve sales quotas. Willingness to travel within territory for client meetings and events.

About the role The role of the Service Delivery Manager is to maintain and nurture relationships with existing customers, to retain and increase their satisfaction with the Adaptavist Managed Services portfolio of offerings. The position will manage a range of Managed Service (MS) clients of varying importance through activities such as supporting MS sales activities, excellent service delivery execution, reporting and client onboarding. The SDM ensures profitability of the services delivered and oversees the planning and execution of technology operational changes, support and maintenance to meet contractual needs and handle Incident Management. Using ITIL practises, the SDM will be the day-to-day representative of the MS team, interacting frequently with the client to ensure requirements are understood and expectations are met, acting as a customer champion within our technical team, and ensuring technical concerns and opportunities are understood by the client. In addition to being the key point of contact between their Managed Services clients externally, the SDM will be responsible for working directly with the Managed Services team. They will also collaborate closely with Account Managers, Customer Success Advocates, Project Managers, Commercial Operations, Finance and Sales to ensure the customer has an unparalleled customer experience. What you'll be doing Leads regular client reviews to discuss technical and commercial issues Acts as the primary point of contact on key accounts for issues, escalations, questions and requests and coordinates with appropriate internal and external stakeholders accordingly Builds rapport and relationships with account influencers in their portfolio through a variety of social engagements where identified and required Ensures Service Level and Operational Level Agreements are managed and met, and leads potential dispute resolution around Service Level Agreements between Adaptavist and the client Conducts value add monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction Work with Account Management/Sales to aid in the development of customer account plans Carries out Client Service Management, reporting on monthly activities, SLA adherence, ticket activity trends etc. Manages the commercial and financial aspects of the service contracts and Service Level Agreements, in order to fulfill monthly accrual revenue and margin data for C-level executives Internal Service Management, reporting on the profitability of services Works closely with both the Sales/Account Manager opportunity owner and the MS Team Leads in the pre-sales process to successfully qualify, scope and propose optimal solutions for prospective MS customers Defines and negotiates Service Level Agreements Conducts gap analysis and identifies opportunities for upsell/service improvement and revenue growth for existing MS customers Acts as an advocate for external and internal clients, potential partners and industry players What we're looking for Experience in a comparable service delivery management role Fluent in French, written and spoken Previous exposure to ITIL frameworks Skilled in building rapport, client trust, and developing long-term relationships Ability to work seamlessly in a team-oriented environment Ability to handle a variety of tasks independently and efficiently Proactive, persuasive, energetic personality Intelligent, with a focus on finishing tasks Detail oriented and clear communicator with superior organisation skills Strong communication skills and confident with working with stakeholders at all levels Experience in incident, problem and change management A general understanding of the pre-sales process in a services context Working experience with business development teams on proposals and pitches A few nice to haves Knowledge and or experience of various IT digital transformation themes: Cloud, ITIL, Agile, DevOps, Work Management Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab and Experience of contributing to Client-facing Service Reviews and other workshop activities At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. We look forward to your application!