IT Systems Engineer

Role: IT Systems Engineer
Location: North Lancaster, Lancashire
Type: Full-time, On-site
Salary: 30,000 - 36,000 DOE

About the Company
Established in the 1970s, this family-founded organisation has grown into a globally recognised brand, known for delivering high-quality, design-led solutions across a range of industries. With operations spanning the UK, North America, and Australia, and a network of international partners, the company supports a diverse client base that includes creative professionals, contractors, and end users.

Company Values
Rooted in strong family values and a longstanding tradition of craftsmanship, the business is built on a foundation of integrity, reliability, and a passion for continuous improvement. Their people-first culture reflects a commitment to excellence in both service and delivery, with a clear emphasis on quality, innovation, and collaboration.

Role
We're looking for a hands-on IT Systems Engineer to support and enhance the day-to-day running of our technology infrastructure and business systems. Acting as the go-to person for internal tech support across our UK and North America sites, you'll play a vital role in ensuring users are well-supported and that our systems remain efficient, secure, and up to date. This is a proactive, varied position combining IT support, systems administration, project delivery, and supplier management.

Responsibilities

• Be the first line of support for all IT and system-related queries from internal users.
• Maintain and troubleshoot hardware, software, and networks across the business.
• Coordinate and manage IT support needs across multiple locations.
• Support infrastructure, systems, and service projects-end to end.
• Track and analyse support issues to spot trends and suggest improvements.
• Ensure timely issue resolution, escalating where appropriate.
• Carry out regular maintenance, upgrades, and lifecycle management of IT assets.
• Monitor system and network performance; assist with firewall and endpoint security maintenance.
• Manage vendor relationships for hardware, software, and IT services.
• Deliver system onboarding and training to new starters.
• Help evolve IT systems and processes that support the wider business.
• Maintain detailed internal documentation and user guides.

Your experience

• Strong understanding of Windows OS and Microsoft 365.
• Comfortable working with switches, routers, and firewalls.
• A grasp of core cybersecurity principles and common tools (e.g., antivirus, encryption).
• Knowledge of networking protocols including TCP/IP, DNS, DHCP, VPN.
• Confident communicator with solid customer service skills.
• Able to balance multiple priorities in a busy, fast-moving environment.
• A solutions-focused mindset and a proactive attitude.
• Previous experience in IT support or systems coordination.
• Familiarity with ERP and CRM platforms is a plus.
• Solid knowledge of PC hardware and software.
• A full UK driving licence (some travel required).

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.