3rd Line Service Desk Engineer Location: Newport or Cardiff (Hybrid) The Opportunity A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors. Provide advanced technical support and managing the infrastructure and security requirements of the client. Take ownership of infrastructure, security, and support across a varied client estate. Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery, The Role: Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Maintain compliance with Cyber Essentials standards. Provide support including Microsoft Intune and legacy systems Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Report on endpoint coverage and compliance. Reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover. The Person Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good communicator, detail-oriented, and a problem-solver
Jun 19, 2025
Full time
3rd Line Service Desk Engineer Location: Newport or Cardiff (Hybrid) The Opportunity A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors. Provide advanced technical support and managing the infrastructure and security requirements of the client. Take ownership of infrastructure, security, and support across a varied client estate. Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery, The Role: Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Maintain compliance with Cyber Essentials standards. Provide support including Microsoft Intune and legacy systems Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Report on endpoint coverage and compliance. Reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover. The Person Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good communicator, detail-oriented, and a problem-solver
How would you help accelerate our growth in the UK and Ireland? Keepit is looking for a Commercial Account Executive to join our stellar team in London. We grow fast as a company, with strong momentum providing SaaS cloud-based backup services to businesses around the world. As part of our global expansion, we are seeking experienced SaaS sales professionals to join our rapidly growing UK team. As a Commercial Account Executive at Keepit, you will have a crucial role in our ambitious expansion plans as we strive to become the preferred provider of Cloud Data Security, Backup, and Recovery services for SMB, Commercial, and Enterprise customers. To support you in achieving your goals, Keepit has assembled a dedicated team of Sales Development Representatives to identify, qualify, and schedule demo meetings with potential customers. You will take ownership of the opportunities generated by the SDR team in your target region, and proactively identify additional prospects from your assigned account list and by working together with our channel partners. Building trusted relationships with key stakeholders, understanding their needs and challenges, and driving the sales process will be key aspects of your role. Strong collaboration with both channel partners and Presales engineers will be essential to successfully close deals in. Central tasks a Commercial Account Executive with Keepit: Establish and nurture strong relations with commercial customers (1000 - 5000 employees) and critical decision-makers to sell Keepit's platform and software solution. Proactively develop a New Customer Pipeline in collaboration with SDR and Field Marketing. Own the complete commercial sales cycle - from nurturing contacts and conducting demos to managing pipelines and delivering accurate forecasts. Collaborating, selling, and closing deals with partners (100% channel go-to-market model). Achieving quarterly quota goals. You will be joining our growing UK & Ireland- team and report to our Regional Vice President of Sales. You will work in a hybrid mode with a brand-new office in central London. At Keepit, we take pride in being an equal-opportunity employer and recognize how being a diverse workplace strengthens our product, customer relationships, and work culture. A fair and transparent recruitment process We know that it is just as important that you choose us as the other way around. We believe it to be crucial to cultivate a culture where you feel you belong - this starts already in the recruitment process. Therefore, to be fair and transparent, we want to present the criteria you are assessed by if you are curious about joining our scale-up journey. 1. Commercial Sales Savvy: Building partnerships and collaborations with mid-sized enterprises is a challenging endeavor that demands patience, commitment, and going above and beyond. It is essential to establish trustworthy relationships with diverse stakeholders and effectively balance their varying needs and agendas while maintaining credibility. These competencies are typically acquired through relevant experience in technology sales, account management, or business development roles. Having expertise in selling Cloud (SaaS) solutions within Data Security, Backup and Storage, or infrastructure solutions, as well as a pre-existing customer network in the UK region, can provide additional advantages in this field. In-depth knowledge of M365 and Entra ID customers would be a great advantage. 2. A structured approach to SaaS Business Development: The role of the UK sales team is to acquire new Keepit customers in the market by systematically analyzing the account to sell to the right decision makers. Therefore, being able to successfully gain new clients and consistently meet or exceed sales targets demonstrates the strategic thinking and dedication that will be essential to this role. 3. Virtual Sales: We are highly reliant on being able to build trustworthy and robust work relations using Microsoft Teams, Zoom, or over the phone. It is essential for candidates to be comfortable and effective in using virtual platforms as a sales channel and that you can appear, authentic, convincing and gain people's trust without being physically present. 4. Entrepreneurial spirit: We are passionate about winning. However, we are also passionate about our workplace and the mindset we cultivate. We are reaching for the stars, and to get there, we need people who think outside the box and are passionate about fostering collaboration in a great work environment. Therefore, we are searching for AE's who, like us, are being motivated by building a fair and fun work environment at Keepit. Keepit is a fast-growing IT scale-up with 22+ years of experience in software and data protection. Our mission is to help companies around the world protect and manage their cloud-based data. Our team is both academically and culturally diverse, and we have more than thirty different nationalities working together to promote trust and security in a world transforming towards new levels of digitalization. In 2020 Keepit raised $30 million in funding to fuel the growth and position Keepit as the category leader in the Backup-as-a-Service market. Keepit covers a broad client base of major corporations and institutions across all sectors and industries. For more information about KEEPIT go to Terms and conditions Process: Please submit your Resume/CV on our career page on our website or via LinkedIn. Selected candidates will be contacted immediately. Scope: As soon as possible The position: Hybrid from our office in London. Salary: The compensation package is market competitive and will be negotiated with the successful candidate. If you have any questions about the job or the recruitment process, please feel free to reach out to Emil Daniel Christensen at
Jun 19, 2025
Full time
How would you help accelerate our growth in the UK and Ireland? Keepit is looking for a Commercial Account Executive to join our stellar team in London. We grow fast as a company, with strong momentum providing SaaS cloud-based backup services to businesses around the world. As part of our global expansion, we are seeking experienced SaaS sales professionals to join our rapidly growing UK team. As a Commercial Account Executive at Keepit, you will have a crucial role in our ambitious expansion plans as we strive to become the preferred provider of Cloud Data Security, Backup, and Recovery services for SMB, Commercial, and Enterprise customers. To support you in achieving your goals, Keepit has assembled a dedicated team of Sales Development Representatives to identify, qualify, and schedule demo meetings with potential customers. You will take ownership of the opportunities generated by the SDR team in your target region, and proactively identify additional prospects from your assigned account list and by working together with our channel partners. Building trusted relationships with key stakeholders, understanding their needs and challenges, and driving the sales process will be key aspects of your role. Strong collaboration with both channel partners and Presales engineers will be essential to successfully close deals in. Central tasks a Commercial Account Executive with Keepit: Establish and nurture strong relations with commercial customers (1000 - 5000 employees) and critical decision-makers to sell Keepit's platform and software solution. Proactively develop a New Customer Pipeline in collaboration with SDR and Field Marketing. Own the complete commercial sales cycle - from nurturing contacts and conducting demos to managing pipelines and delivering accurate forecasts. Collaborating, selling, and closing deals with partners (100% channel go-to-market model). Achieving quarterly quota goals. You will be joining our growing UK & Ireland- team and report to our Regional Vice President of Sales. You will work in a hybrid mode with a brand-new office in central London. At Keepit, we take pride in being an equal-opportunity employer and recognize how being a diverse workplace strengthens our product, customer relationships, and work culture. A fair and transparent recruitment process We know that it is just as important that you choose us as the other way around. We believe it to be crucial to cultivate a culture where you feel you belong - this starts already in the recruitment process. Therefore, to be fair and transparent, we want to present the criteria you are assessed by if you are curious about joining our scale-up journey. 1. Commercial Sales Savvy: Building partnerships and collaborations with mid-sized enterprises is a challenging endeavor that demands patience, commitment, and going above and beyond. It is essential to establish trustworthy relationships with diverse stakeholders and effectively balance their varying needs and agendas while maintaining credibility. These competencies are typically acquired through relevant experience in technology sales, account management, or business development roles. Having expertise in selling Cloud (SaaS) solutions within Data Security, Backup and Storage, or infrastructure solutions, as well as a pre-existing customer network in the UK region, can provide additional advantages in this field. In-depth knowledge of M365 and Entra ID customers would be a great advantage. 2. A structured approach to SaaS Business Development: The role of the UK sales team is to acquire new Keepit customers in the market by systematically analyzing the account to sell to the right decision makers. Therefore, being able to successfully gain new clients and consistently meet or exceed sales targets demonstrates the strategic thinking and dedication that will be essential to this role. 3. Virtual Sales: We are highly reliant on being able to build trustworthy and robust work relations using Microsoft Teams, Zoom, or over the phone. It is essential for candidates to be comfortable and effective in using virtual platforms as a sales channel and that you can appear, authentic, convincing and gain people's trust without being physically present. 4. Entrepreneurial spirit: We are passionate about winning. However, we are also passionate about our workplace and the mindset we cultivate. We are reaching for the stars, and to get there, we need people who think outside the box and are passionate about fostering collaboration in a great work environment. Therefore, we are searching for AE's who, like us, are being motivated by building a fair and fun work environment at Keepit. Keepit is a fast-growing IT scale-up with 22+ years of experience in software and data protection. Our mission is to help companies around the world protect and manage their cloud-based data. Our team is both academically and culturally diverse, and we have more than thirty different nationalities working together to promote trust and security in a world transforming towards new levels of digitalization. In 2020 Keepit raised $30 million in funding to fuel the growth and position Keepit as the category leader in the Backup-as-a-Service market. Keepit covers a broad client base of major corporations and institutions across all sectors and industries. For more information about KEEPIT go to Terms and conditions Process: Please submit your Resume/CV on our career page on our website or via LinkedIn. Selected candidates will be contacted immediately. Scope: As soon as possible The position: Hybrid from our office in London. Salary: The compensation package is market competitive and will be negotiated with the successful candidate. If you have any questions about the job or the recruitment process, please feel free to reach out to Emil Daniel Christensen at
I am working with a consultancy feeding into wellness service who are looking for a Cloud/ infrastructure engineer to join a 6 month project. Inside IR35 6 month contract Rate: 500+ per day Skills required: - Performed migrations of Windows Servers to Azure IaaS - Experience of O365 tenant to tenant migrations - Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. - Multi-site and multi forest Active Directory environments, group policy and DNS. - Common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune. - Extensive experience working with cloud, server, desktop, network and telephony providers. - Layer2/3, dynamic routing, MPLS, SDWAN and Firewall management. - IT security practices and the implementation of tools that provide MFA, DLP, Proxy services, encryption, event logging and alerting. - Extensive experience of Azure cost management. - Experience of Azure Files and migrations from DFS/Standard Shares.
Jun 17, 2025
Contractor
I am working with a consultancy feeding into wellness service who are looking for a Cloud/ infrastructure engineer to join a 6 month project. Inside IR35 6 month contract Rate: 500+ per day Skills required: - Performed migrations of Windows Servers to Azure IaaS - Experience of O365 tenant to tenant migrations - Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. - Multi-site and multi forest Active Directory environments, group policy and DNS. - Common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune. - Extensive experience working with cloud, server, desktop, network and telephony providers. - Layer2/3, dynamic routing, MPLS, SDWAN and Firewall management. - IT security practices and the implementation of tools that provide MFA, DLP, Proxy services, encryption, event logging and alerting. - Extensive experience of Azure cost management. - Experience of Azure Files and migrations from DFS/Standard Shares.
Job Advert: 3rd Line Support Operator Location: Greater Manchester Salary: £38,000-£40,000 per annum + benefits inc an 18% contributory pension Type: Full-Time Are you an experienced IT professional ready to take your career to the next level? Futures are supporting a key Public Sector client in Manchester as they seek to appoint a highly skilled 3rd Line Support Operator to join their dedicated team. You ll be a key figure in resolving advanced IT issues, managing critical infrastructure, and maintaining the security and performance of the systems that support public safety across Greater Manchester. About the Role As a 3rd Line Support Operator, you ll provide expert-level technical support and systems administration across a diverse IT estate. You'll handle escalated incidents and deliver proactive monitoring and maintenance to keep our systems running securely and efficiently. Working within a dynamic environment, you ll liaise with suppliers, support colleagues, and contribute to high-level IT projects. Whether resolving critical server issues, packaging and deploying applications, or ensuring IT continuity during a crisis, your work will be crucial to keeping our frontline services operational. Key Responsibilities Act as the final escalation point for complex IT incidents involving infrastructure, end-user systems, and telecoms. Administer on-site infrastructure, including servers, data storage, and networking hardware. Monitor and manage system performance, patching, and access control to maintain system integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line operations in projects and planning meetings. Ensure secure handling of data in line with GDPR, internal policies, and national policing standards. What We re Looking For Essential Qualifications & Experience: A relevant degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time management and ability to prioritize under pressure. Familiarity with documentation standards and information governance. Enthusiastic about continuous improvement and personal development. Additional Requirements Willing to travel across locations and participate in an on-call rota. Able to lift and handle IT equipment as needed. This role requires a level of security vetting - criminal record checks, financial checks, estensive referencing. 5 years UK residency and British/Dual Citizenship is a requirement. What We Offer A collaborative and supportive work environment. Opportunities for career growth and professional development. Access to cutting-edge technologies and critical projects. Flexible working and a strong work-life balance. Generous annual leave and pension scheme (18% contribution) Join Us Your IT expertise will directly support vital policing services that protect over 2.8 million people. If you're passionate about technology, thrive in challenging situations, and want to make a difference in your community we want to hear from you . Apply today and be part of a team that values integrity, innovation, and impact.
Jun 13, 2025
Full time
Job Advert: 3rd Line Support Operator Location: Greater Manchester Salary: £38,000-£40,000 per annum + benefits inc an 18% contributory pension Type: Full-Time Are you an experienced IT professional ready to take your career to the next level? Futures are supporting a key Public Sector client in Manchester as they seek to appoint a highly skilled 3rd Line Support Operator to join their dedicated team. You ll be a key figure in resolving advanced IT issues, managing critical infrastructure, and maintaining the security and performance of the systems that support public safety across Greater Manchester. About the Role As a 3rd Line Support Operator, you ll provide expert-level technical support and systems administration across a diverse IT estate. You'll handle escalated incidents and deliver proactive monitoring and maintenance to keep our systems running securely and efficiently. Working within a dynamic environment, you ll liaise with suppliers, support colleagues, and contribute to high-level IT projects. Whether resolving critical server issues, packaging and deploying applications, or ensuring IT continuity during a crisis, your work will be crucial to keeping our frontline services operational. Key Responsibilities Act as the final escalation point for complex IT incidents involving infrastructure, end-user systems, and telecoms. Administer on-site infrastructure, including servers, data storage, and networking hardware. Monitor and manage system performance, patching, and access control to maintain system integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line operations in projects and planning meetings. Ensure secure handling of data in line with GDPR, internal policies, and national policing standards. What We re Looking For Essential Qualifications & Experience: A relevant degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time management and ability to prioritize under pressure. Familiarity with documentation standards and information governance. Enthusiastic about continuous improvement and personal development. Additional Requirements Willing to travel across locations and participate in an on-call rota. Able to lift and handle IT equipment as needed. This role requires a level of security vetting - criminal record checks, financial checks, estensive referencing. 5 years UK residency and British/Dual Citizenship is a requirement. What We Offer A collaborative and supportive work environment. Opportunities for career growth and professional development. Access to cutting-edge technologies and critical projects. Flexible working and a strong work-life balance. Generous annual leave and pension scheme (18% contribution) Join Us Your IT expertise will directly support vital policing services that protect over 2.8 million people. If you're passionate about technology, thrive in challenging situations, and want to make a difference in your community we want to hear from you . Apply today and be part of a team that values integrity, innovation, and impact.
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Jun 13, 2025
Full time
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
On-Site IT Team Leader Role: On-Site IT Team Leader Specialism(s): IT Team Leadership, Incident Management, ITSM Tools, Ivanti, ServiceNow, Stakeholder Management, Technical Documentation, Ticketing Management, Service Desk Management, IT Support, Core IT Infrastructure, Networking, End-User-Computing, M365 Type: Contract, Daily Rate IR35 Determination: Inside IR35 Location: Stevenage Pay Rate: 180 - 205 per day Initial Contract Duration: 3 Months On-Site IT Team Leader CPS Group UK are delighted to be working with a leading organisation to appoint an On-Site IT Team Leader, for an initial 3-month duration. Working as a key member of the IT Helpdesk/Support team, the IT Team Leader will guide and lead the small IT Support team, showcasing best practice, investigating and resolving incidents and acting as the technical escalation point. The On-Site IT Team Leader will also train and mentor junior team members as and when required. Role Requirements Guide & Lead the On-Site IT Support team Act as the Technical Escalation point-of-contact Support ticket management, monitor breach status, and manage backlogs. Investigate recurring or frequent incidents to Monitor ITSM Dashboards Identify and implement process improvements and efficiencies where possible Train junior members of the team as and when required Perform proactive checking of engineer incidents and requests to improve documentation and troubleshooting standards. Manage knowledgebases and articles Act as an escalation point for Incident / Request Management Take ownership and drive improvements for both BAU and Projects Provide input and knowledge to the management team as and when required Required Skills & Experience 3-5+ years demonstrable experience of managing On-Site IT Support/Helpdesk Team(s) Excellent experience in and approach to Leadership Strong technical documentation skills Working knowledge of IT infrastructure, Sys Admin & EUC technologies Microsoft-technology centric (M365, Exchange, EUC) Knowledge of ITSM tools (e.g. Heat, Ivanti, ServiceNow) A positive attitude Strong mentoring/coaching skills Ability to manage time effectively and work under pressure to meet tight deadlines For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Jun 12, 2025
Contractor
On-Site IT Team Leader Role: On-Site IT Team Leader Specialism(s): IT Team Leadership, Incident Management, ITSM Tools, Ivanti, ServiceNow, Stakeholder Management, Technical Documentation, Ticketing Management, Service Desk Management, IT Support, Core IT Infrastructure, Networking, End-User-Computing, M365 Type: Contract, Daily Rate IR35 Determination: Inside IR35 Location: Stevenage Pay Rate: 180 - 205 per day Initial Contract Duration: 3 Months On-Site IT Team Leader CPS Group UK are delighted to be working with a leading organisation to appoint an On-Site IT Team Leader, for an initial 3-month duration. Working as a key member of the IT Helpdesk/Support team, the IT Team Leader will guide and lead the small IT Support team, showcasing best practice, investigating and resolving incidents and acting as the technical escalation point. The On-Site IT Team Leader will also train and mentor junior team members as and when required. Role Requirements Guide & Lead the On-Site IT Support team Act as the Technical Escalation point-of-contact Support ticket management, monitor breach status, and manage backlogs. Investigate recurring or frequent incidents to Monitor ITSM Dashboards Identify and implement process improvements and efficiencies where possible Train junior members of the team as and when required Perform proactive checking of engineer incidents and requests to improve documentation and troubleshooting standards. Manage knowledgebases and articles Act as an escalation point for Incident / Request Management Take ownership and drive improvements for both BAU and Projects Provide input and knowledge to the management team as and when required Required Skills & Experience 3-5+ years demonstrable experience of managing On-Site IT Support/Helpdesk Team(s) Excellent experience in and approach to Leadership Strong technical documentation skills Working knowledge of IT infrastructure, Sys Admin & EUC technologies Microsoft-technology centric (M365, Exchange, EUC) Knowledge of ITSM tools (e.g. Heat, Ivanti, ServiceNow) A positive attitude Strong mentoring/coaching skills Ability to manage time effectively and work under pressure to meet tight deadlines For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Cloud Automation Engineer Location: Bristol (hybrid/flex working) Salary: 50,000 - 55,000 + company benefits Good current working knowledge of Azure/M365 technology stack Azure Active Directory MS Intune Cloud Management &Security - Policies, RBAC, ACL etc. Office 365 - Teams, Sharepoint Online, OneDrive etc. Monitoring and analytics Continuous Integration, Continuous Deployment Containers and automation Infrastructure as Code Testing and Cloud tools Serverless applications Networking protocols Configuration management VMWare Storage solutions PaaS and SaaS solutions and implementation Scripting and coding - syntax, standards, version control and best practice Experience of delivering using Agile e.g. Scrum, Kanban Solid generalist infrastructure background encompassing Networks and Sys Admin Good knowledge of IT security principles and their real world application Enablers Operational Administration (Budgeting/invoice skills/event management) Broadly knowledgeable of specific work area, applying continuous improvements. Routine collection and researching information and reporting on results Scope for using initiative judgement in work area Planning Initiative and judgement used to solve problems, guided by procedures Develops and follows procedures and systems Identifies risks and suggest mitigations Able to manage priorities in a flexible and proactive manner Communications Clear and accurate verbal and written skills Ability to advise and influence decisions Presentation and facilitation skills Contribution to content in a variety of forms Relationships Active member of project teams with the ability to lead Maintaining stakeholder relations internally and externally Team Working Ability to work relatively autonomously Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jun 10, 2025
Full time
Cloud Automation Engineer Location: Bristol (hybrid/flex working) Salary: 50,000 - 55,000 + company benefits Good current working knowledge of Azure/M365 technology stack Azure Active Directory MS Intune Cloud Management &Security - Policies, RBAC, ACL etc. Office 365 - Teams, Sharepoint Online, OneDrive etc. Monitoring and analytics Continuous Integration, Continuous Deployment Containers and automation Infrastructure as Code Testing and Cloud tools Serverless applications Networking protocols Configuration management VMWare Storage solutions PaaS and SaaS solutions and implementation Scripting and coding - syntax, standards, version control and best practice Experience of delivering using Agile e.g. Scrum, Kanban Solid generalist infrastructure background encompassing Networks and Sys Admin Good knowledge of IT security principles and their real world application Enablers Operational Administration (Budgeting/invoice skills/event management) Broadly knowledgeable of specific work area, applying continuous improvements. Routine collection and researching information and reporting on results Scope for using initiative judgement in work area Planning Initiative and judgement used to solve problems, guided by procedures Develops and follows procedures and systems Identifies risks and suggest mitigations Able to manage priorities in a flexible and proactive manner Communications Clear and accurate verbal and written skills Ability to advise and influence decisions Presentation and facilitation skills Contribution to content in a variety of forms Relationships Active member of project teams with the ability to lead Maintaining stakeholder relations internally and externally Team Working Ability to work relatively autonomously Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Senior Cloud Engineer - Azure - £550 per day - Inside IR35 - 6 months initial contract - Hybrid working - 3 days a week on site at London Euston. Our client, a key organisation in the delivery of HS2, are on the hunt for a Senior Microsoft Azure & M365 Engineer to lead the charge in designing, building, and securing cutting-edge cloud and M365 environments. You'll drive automation, and innovation-while making real impact across an organisation that's embracing the future of IT. What You'll Be Doing - Azure & DevOps Design and deploy secure, scalable Azure infrastructure. Build and maintain CI/CD pipelines using Azure DevOps. Automate infrastructure using Terraform, ARM, or similar IaC tools. Monitor performance, optimise costs, and ensure high availability. Implement strong security and compliance controls across the platform. Azure Networking Manage VNets, subnets, NSGs, Azure Firewall, and hybrid connectivity. Design and support secure networking across cloud and on-prem environments. Azure AD & Identity Own and manage Azure AD tenants, roles, access policies, MFA, and SSO. Apply best practices in identity governance and zero trust security. Microsoft 365 & Modern Workplace Administer Microsoft Endpoint Manager (Intune) for secure device management. Build and support solutions in Power Apps and Power Automate. Integrate Teams, SharePoint, and Exchange Online into business processes. Ensure M365 security and compliance aligns with company policy. What You Bring - Proven experience in Azure infrastructure, DevOps, and networking. Strong hands-on skills in M365 administration and modern workplace tools. Proficient in scripting (PowerShell, Python). Deep understanding of cloud security and compliance frameworks. Ability to lead projects and mentor engineers. Clear communicator who works well with both technical and non-technical stakeholders. Team player with strong initiative and ownership mindset. Analytical and adaptable - thrives in fast-changing environments. Preferred Certifications Azure Administrator Associate (AZ-104) Azure Solutions Architect Expert (AZ-305) DevOps Engineer Expert (AZ-400) Azure Security Engineer Associate (AZ-500) Azure Network Engineer Associate (AZ-700) Identity and Access Administrator Associate (SC-300) Power Platform App Maker Associate (PL-100)
Jun 10, 2025
Contractor
Senior Cloud Engineer - Azure - £550 per day - Inside IR35 - 6 months initial contract - Hybrid working - 3 days a week on site at London Euston. Our client, a key organisation in the delivery of HS2, are on the hunt for a Senior Microsoft Azure & M365 Engineer to lead the charge in designing, building, and securing cutting-edge cloud and M365 environments. You'll drive automation, and innovation-while making real impact across an organisation that's embracing the future of IT. What You'll Be Doing - Azure & DevOps Design and deploy secure, scalable Azure infrastructure. Build and maintain CI/CD pipelines using Azure DevOps. Automate infrastructure using Terraform, ARM, or similar IaC tools. Monitor performance, optimise costs, and ensure high availability. Implement strong security and compliance controls across the platform. Azure Networking Manage VNets, subnets, NSGs, Azure Firewall, and hybrid connectivity. Design and support secure networking across cloud and on-prem environments. Azure AD & Identity Own and manage Azure AD tenants, roles, access policies, MFA, and SSO. Apply best practices in identity governance and zero trust security. Microsoft 365 & Modern Workplace Administer Microsoft Endpoint Manager (Intune) for secure device management. Build and support solutions in Power Apps and Power Automate. Integrate Teams, SharePoint, and Exchange Online into business processes. Ensure M365 security and compliance aligns with company policy. What You Bring - Proven experience in Azure infrastructure, DevOps, and networking. Strong hands-on skills in M365 administration and modern workplace tools. Proficient in scripting (PowerShell, Python). Deep understanding of cloud security and compliance frameworks. Ability to lead projects and mentor engineers. Clear communicator who works well with both technical and non-technical stakeholders. Team player with strong initiative and ownership mindset. Analytical and adaptable - thrives in fast-changing environments. Preferred Certifications Azure Administrator Associate (AZ-104) Azure Solutions Architect Expert (AZ-305) DevOps Engineer Expert (AZ-400) Azure Security Engineer Associate (AZ-500) Azure Network Engineer Associate (AZ-700) Identity and Access Administrator Associate (SC-300) Power Platform App Maker Associate (PL-100)
Digital Transformation Lead Milton Keynes - hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating) Upto 86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive IT transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our diverse client base. One of their major clients is based in the USA, so occasional travel will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. About the Role: As IT Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage directly with clients to deliver exceptional service. Key Responsibilities: Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments and business needs. Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant. Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access. People & Process: Mentor engineers, evaluate skills and training needs, and support career development. Education and Experience: The ideal candidate will have: Leadership experience in technical operations or infrastructure delivery, preferably within an MSP. Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds). Experience with Agile delivery and/or PRINCE2 methodologies. Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components. Person Specification: Forward-thinking strategist and hands-on technical leader. Strong leadership and team mentoring skills. Proactive, client-first mindset with a passion for operational excellence. Ability to thrive in a fast-paced, multi-client MSP environment. Collaborative approach with the ability to challenge the status quo. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 06, 2025
Full time
Digital Transformation Lead Milton Keynes - hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating) Upto 86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive IT transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our diverse client base. One of their major clients is based in the USA, so occasional travel will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. About the Role: As IT Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage directly with clients to deliver exceptional service. Key Responsibilities: Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments and business needs. Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant. Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access. People & Process: Mentor engineers, evaluate skills and training needs, and support career development. Education and Experience: The ideal candidate will have: Leadership experience in technical operations or infrastructure delivery, preferably within an MSP. Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds). Experience with Agile delivery and/or PRINCE2 methodologies. Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components. Person Specification: Forward-thinking strategist and hands-on technical leader. Strong leadership and team mentoring skills. Proactive, client-first mindset with a passion for operational excellence. Ability to thrive in a fast-paced, multi-client MSP environment. Collaborative approach with the ability to challenge the status quo. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting into our ICT Infrastructure Manager, you'll maintain and support our UK infrastructure, aiding in the transition to cloud services. A collaborative, proactive attitude is essential, as you will work closely with the business to ensure new technologies align with our strategic goals and ICT governance framework. Our role Designing, deploying, and managing secure, scalable, and robust cloud environments. Implementing and optimising cloud infrastructure for best cost, performance, and security. Developing scripts for automating cloud/server functions. Developing & Maintaining integrations with our Azure environment. Collaborating with IT security to monitor the company's cloud privacy. Maintain and support the infrastructure technology stack to ensure optimal availability. Configuration, administration, installation, and maintenance of server hardware and software. Collaboration across the ICT department Key stakeholder in creation and delivery of technology roadmaps Manage projects end to end where required. Create and update in-depth documentation including LLD's. About you You'll have experience in a similar role coupled with Microsoft Azure Administrator AZ104 (essential). You'll also have Advanced Entra ID, In depth active directory knowledge, In depth Dataverse knowledge, In depth Logic Apps Knowledge, as well as Microsoft Dynamics 365 Business Central. Essential: Knowledge of firewalls and routers, Windows Server, Intermediate Exchange Knowledge, Advanced M365 knowledge Microsoft OS troubleshooting VMware knowledge Remote Desktop Services SCCM / Intune Microsoft SQL server knowledge PowerShell scripting ISCSI SAN's Strong organisational and communication skills. Strong relationship building and stakeholder management skills. Ability to work in a fast-paced, project-driven environment. Desirable: Network+ CCNA/CCNP Fortinet products Rubrik would be desirable. About you Technical qualification (example Degree in civil engineering or HND) Proven technical organisational skills Knowledge of the requirements and implementation of Ability to produce Work Package Plans, Task Briefing Sheets, and safe systems of work Knowledge of Safety, Quality and Environmental issues Experience in civil engineering If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. This role is permanent, full time and based at our Hoddesdon head office. Please note that there will be on call expectations with this role. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Jun 06, 2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting into our ICT Infrastructure Manager, you'll maintain and support our UK infrastructure, aiding in the transition to cloud services. A collaborative, proactive attitude is essential, as you will work closely with the business to ensure new technologies align with our strategic goals and ICT governance framework. Our role Designing, deploying, and managing secure, scalable, and robust cloud environments. Implementing and optimising cloud infrastructure for best cost, performance, and security. Developing scripts for automating cloud/server functions. Developing & Maintaining integrations with our Azure environment. Collaborating with IT security to monitor the company's cloud privacy. Maintain and support the infrastructure technology stack to ensure optimal availability. Configuration, administration, installation, and maintenance of server hardware and software. Collaboration across the ICT department Key stakeholder in creation and delivery of technology roadmaps Manage projects end to end where required. Create and update in-depth documentation including LLD's. About you You'll have experience in a similar role coupled with Microsoft Azure Administrator AZ104 (essential). You'll also have Advanced Entra ID, In depth active directory knowledge, In depth Dataverse knowledge, In depth Logic Apps Knowledge, as well as Microsoft Dynamics 365 Business Central. Essential: Knowledge of firewalls and routers, Windows Server, Intermediate Exchange Knowledge, Advanced M365 knowledge Microsoft OS troubleshooting VMware knowledge Remote Desktop Services SCCM / Intune Microsoft SQL server knowledge PowerShell scripting ISCSI SAN's Strong organisational and communication skills. Strong relationship building and stakeholder management skills. Ability to work in a fast-paced, project-driven environment. Desirable: Network+ CCNA/CCNP Fortinet products Rubrik would be desirable. About you Technical qualification (example Degree in civil engineering or HND) Proven technical organisational skills Knowledge of the requirements and implementation of Ability to produce Work Package Plans, Task Briefing Sheets, and safe systems of work Knowledge of Safety, Quality and Environmental issues Experience in civil engineering If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. This role is permanent, full time and based at our Hoddesdon head office. Please note that there will be on call expectations with this role. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
3rd Line IT Support Engineer Fixed Term Contract for 12 Months initially Salary: 50,000 - 55,000 Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this) Full UK driving licence - This role would require travel to different sites across the UK As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis. You will be responsible for: Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations. IT infrastructure and network availability. Delivering IT and Information Security projects. Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members. Maintaining server, network, and storage solutions, including all relevant documentation. Act as technical lead for projects that you are assigned to. Highlighting potential network performance issues in a timely manner and leading on resolution. Working on Project delivery to the required standard, at the direction of the Head of IT. Documenting technical processes and configurations for clarity and compliance. Assisting in the management of cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Desktop support. Skilled required for the role: Expertise in Windows Server 2019 onwards. Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V). Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge) Experience with Firewalls configurations. Network awareness (configuring, installing network hardware and cabling) Experience in endpoint solutions such as Endpoint Central and other MDM solutions. Experience with M365 security technologies, Fabric and Azure Cloud Computing Services. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Experience of automation (PowerShell required; Microsoft Power Apps is desirable). Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable. ITIL v4 experience is required, preferably with associated accreditation. 3+ years of experience in similar roles. 3+ years of experience in a Customer Support role. If you are interested and looking or your next role, please apply with a copy of your CV or email - (url removed)
Jun 03, 2025
Full time
3rd Line IT Support Engineer Fixed Term Contract for 12 Months initially Salary: 50,000 - 55,000 Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this) Full UK driving licence - This role would require travel to different sites across the UK As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis. You will be responsible for: Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations. IT infrastructure and network availability. Delivering IT and Information Security projects. Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members. Maintaining server, network, and storage solutions, including all relevant documentation. Act as technical lead for projects that you are assigned to. Highlighting potential network performance issues in a timely manner and leading on resolution. Working on Project delivery to the required standard, at the direction of the Head of IT. Documenting technical processes and configurations for clarity and compliance. Assisting in the management of cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Desktop support. Skilled required for the role: Expertise in Windows Server 2019 onwards. Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V). Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge) Experience with Firewalls configurations. Network awareness (configuring, installing network hardware and cabling) Experience in endpoint solutions such as Endpoint Central and other MDM solutions. Experience with M365 security technologies, Fabric and Azure Cloud Computing Services. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Experience of automation (PowerShell required; Microsoft Power Apps is desirable). Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable. ITIL v4 experience is required, preferably with associated accreditation. 3+ years of experience in similar roles. 3+ years of experience in a Customer Support role. If you are interested and looking or your next role, please apply with a copy of your CV or email - (url removed)
Senior IT Systems Engineer (Azure AD, Windows, Microsoft365) Hull/Hybrid - 3 days onsite 42,000 + bonus It's an exciting time for my client. They're going through a massive multi-million digital transformation which will touch all areas of their business, including their large, Cloud-based Infrastructure estate. So I'm looking for a couple of Senior IT Systems Engineers to join them and what couldn't be a more busy and exciting time and play a key role in the evolution of their enterprise Infrastructure. They're a well recognised brand here in the UK and without a doubt, a leader within their industry. They're a private owned firm and the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and take their Infrastructure to the next level. You'll be part of a tight-knit team supporting a huge estate, working across everything from Windows Server and M365 to Azure, AWS, and VMware. It's a varied role where no two days are the same, and you'll be a go-to expert for escalated issues and big-impact changes. In this role, you'll take the lead on major incidents, infrastructure changes, and technical projects, acting as a go-to expert within the team. You'll be hands-on with managing and fine-tuning key systems lik e Windows Server, Active Directory, VMware, Azure AD, and Veeam, making sure everything runs smoothly and efficiently. Part of your day-to-day will include writing clear documentation, setting up monitoring and reporting tools, and using PowerShell to automate routine tasks. You'll also provide support and guidance to junior team members and be a key escalation point for more complex issues. Plus, you'll be part of an on-call rota, about one week in every five, to help respond to any urgent support needs. What we're looking for: Solid skills in Azure, Windows Server, Active Directory, Azure AD, M365, VMware, and PowerShell Comfortable with cloud platforms like Azure and AWS, plus backup and MDM tools (Intune, Jamf, PDQ) Someone who's great at troubleshooting, communicating, and keeping things well-documented Strong third-line experience in a busy, enterprise-level environment We can offer up to 42,000 plus bonus - all dependant on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more including an individual training budget for personal development - personalised progression plan with clear career opportunities, progression plans, with a quarterly one-to-one with you manager. Their dedicated IT training team also provide lots of technical training they will totally support you in your learning here. Call Laura on (phone number removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 30, 2025
Full time
Senior IT Systems Engineer (Azure AD, Windows, Microsoft365) Hull/Hybrid - 3 days onsite 42,000 + bonus It's an exciting time for my client. They're going through a massive multi-million digital transformation which will touch all areas of their business, including their large, Cloud-based Infrastructure estate. So I'm looking for a couple of Senior IT Systems Engineers to join them and what couldn't be a more busy and exciting time and play a key role in the evolution of their enterprise Infrastructure. They're a well recognised brand here in the UK and without a doubt, a leader within their industry. They're a private owned firm and the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and take their Infrastructure to the next level. You'll be part of a tight-knit team supporting a huge estate, working across everything from Windows Server and M365 to Azure, AWS, and VMware. It's a varied role where no two days are the same, and you'll be a go-to expert for escalated issues and big-impact changes. In this role, you'll take the lead on major incidents, infrastructure changes, and technical projects, acting as a go-to expert within the team. You'll be hands-on with managing and fine-tuning key systems lik e Windows Server, Active Directory, VMware, Azure AD, and Veeam, making sure everything runs smoothly and efficiently. Part of your day-to-day will include writing clear documentation, setting up monitoring and reporting tools, and using PowerShell to automate routine tasks. You'll also provide support and guidance to junior team members and be a key escalation point for more complex issues. Plus, you'll be part of an on-call rota, about one week in every five, to help respond to any urgent support needs. What we're looking for: Solid skills in Azure, Windows Server, Active Directory, Azure AD, M365, VMware, and PowerShell Comfortable with cloud platforms like Azure and AWS, plus backup and MDM tools (Intune, Jamf, PDQ) Someone who's great at troubleshooting, communicating, and keeping things well-documented Strong third-line experience in a busy, enterprise-level environment We can offer up to 42,000 plus bonus - all dependant on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more including an individual training budget for personal development - personalised progression plan with clear career opportunities, progression plans, with a quarterly one-to-one with you manager. Their dedicated IT training team also provide lots of technical training they will totally support you in your learning here. Call Laura on (phone number removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Azure Cloud Engineer remote 55,000 - 65,000 Azure M365 VMware Exchange Active Directory Due to continued growth and increasing revenue streams a leading UK professional services organisation is looking to hire an Azure Cloud Engineer into their existing infrastructure team of 8. Having hired a Cloud Engineer into the systems engineering team 12 months ago, they now have a need for an Azure expert to join the team to compliment the skillsets of the existing team members. Specifically you'll have experience with the following: Tenants and Subscriptions Cloud Adoption Framework / Azure Landing Zones Azure architecture Azure Entra ID (Enterprise applications, conditional access etc) Azure storage accounts Azure Virtual Machines Azure networking Azure performance, security and cost management You will have designed, implemented and configured Azure cloud environments using a Microsoft adoption framework on either a direct or consultancy basis previously. An understanding, and knowledge of, M365 apps (SharePoint, Teams, OneDrive etc.) is required however you will collaborate with a counterpart Cloud Engineer who looks after projects in this area. You'll be comfortable gathering requirements and speaking with stakeholders from multiple business areas and have a real passion for delivering best-in-class solutions. As an expert Cloud Engineer you'll also have previously had experience with on-prem tech such as Widnows Serv, Active Directory, Exchange, VMware and Veeam. Salary: 55,000 - 65,000 per annum, commensurate with experience. Benefits: 27 days holiday, plus 8 bank holidays Flexible work schedule and remote work options. Professional development opportunities, including training programs. Private medical cover Perkbox How to Apply: If you're a passionate and skilled Cloud Engineer/Infrastructure Engineer/Systems Engineer looking to take your career to the next level, we want to hear from you! Please submit your CV to Jamie Smith at Ballantyne Technology. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
May 30, 2025
Full time
Azure Cloud Engineer remote 55,000 - 65,000 Azure M365 VMware Exchange Active Directory Due to continued growth and increasing revenue streams a leading UK professional services organisation is looking to hire an Azure Cloud Engineer into their existing infrastructure team of 8. Having hired a Cloud Engineer into the systems engineering team 12 months ago, they now have a need for an Azure expert to join the team to compliment the skillsets of the existing team members. Specifically you'll have experience with the following: Tenants and Subscriptions Cloud Adoption Framework / Azure Landing Zones Azure architecture Azure Entra ID (Enterprise applications, conditional access etc) Azure storage accounts Azure Virtual Machines Azure networking Azure performance, security and cost management You will have designed, implemented and configured Azure cloud environments using a Microsoft adoption framework on either a direct or consultancy basis previously. An understanding, and knowledge of, M365 apps (SharePoint, Teams, OneDrive etc.) is required however you will collaborate with a counterpart Cloud Engineer who looks after projects in this area. You'll be comfortable gathering requirements and speaking with stakeholders from multiple business areas and have a real passion for delivering best-in-class solutions. As an expert Cloud Engineer you'll also have previously had experience with on-prem tech such as Widnows Serv, Active Directory, Exchange, VMware and Veeam. Salary: 55,000 - 65,000 per annum, commensurate with experience. Benefits: 27 days holiday, plus 8 bank holidays Flexible work schedule and remote work options. Professional development opportunities, including training programs. Private medical cover Perkbox How to Apply: If you're a passionate and skilled Cloud Engineer/Infrastructure Engineer/Systems Engineer looking to take your career to the next level, we want to hear from you! Please submit your CV to Jamie Smith at Ballantyne Technology. Ballantyne Technology operate as an employment agency for their clients. For more information contact Jamie Smith.
IT Infrastructure Engineer - 40- 50k - Bristol I am seeking an experienced IT Infrastructure Engineer to join a successful and technically strong workforce with one of the leading IT Solutions providers in the Southwest. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered. Benefits for the IT Infrastructure Engineer: 25 days holiday + bank holiday, rising with service Enhanced pension scheme Social events Enhanced maternity and paternity leave Life insurance Healthcare cash plan Flexible working As an expeierienced IT Infrastructure Engineer, you will have strong skills in: Windows o/s Azure Windows Server Exchange Ruckus Hyper-V M365 Active Directory Bit Defender Veeam Dell Server Cisco Microsoft Office If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 30, 2025
Full time
IT Infrastructure Engineer - 40- 50k - Bristol I am seeking an experienced IT Infrastructure Engineer to join a successful and technically strong workforce with one of the leading IT Solutions providers in the Southwest. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered. Benefits for the IT Infrastructure Engineer: 25 days holiday + bank holiday, rising with service Enhanced pension scheme Social events Enhanced maternity and paternity leave Life insurance Healthcare cash plan Flexible working As an expeierienced IT Infrastructure Engineer, you will have strong skills in: Windows o/s Azure Windows Server Exchange Ruckus Hyper-V M365 Active Directory Bit Defender Veeam Dell Server Cisco Microsoft Office If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Role: Principle End User Services Engineer (NHS) Salary: Up to 61k Location: South Wales Overview We are currently working with a forward-thinking NHS entity who is seeking a strategic and technically proficient leader to head its End User Computing (EUC) and Microsoft 365 (M365) environments. This senior-level role will combine technical leadership, operational management , and strategic planning , delivering robust end user services across on-premises and cloud platforms. Key Responsibilities Lead the operational delivery and strategy for EUC services and M365 technologies. Manage teams responsible for infrastructure and end user technology services. Drive the adoption of best practices, automation, and cloud-native solutions to improve service agility and quality. Provide expert-level technical guidance across multiple technology stacks, including: Microsoft 365 (Exchange, SharePoint, Power Platform) Device management (Desktops, Mobile, Thin Clients) Identity & access services (Active Directory, Citrix, Endpoint Management) Ensure delivery of reliable, secure, and user-focused digital services. Collaborate across departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing enterprise-level strategy. Ability to communicate complex technical information clearly to diverse audiences. Desirable Attributes Formal leadership training (e.g., ILM Level 5 or equivalent). Relevant Microsoft certifications. Experience with public cloud environments, DevOps practices, and Agile methodologies. Background in delivering digital transformation and fostering high-trust, inclusive teams. Think this one's for you If you think this Principle End User Services Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
May 30, 2025
Full time
Role: Principle End User Services Engineer (NHS) Salary: Up to 61k Location: South Wales Overview We are currently working with a forward-thinking NHS entity who is seeking a strategic and technically proficient leader to head its End User Computing (EUC) and Microsoft 365 (M365) environments. This senior-level role will combine technical leadership, operational management , and strategic planning , delivering robust end user services across on-premises and cloud platforms. Key Responsibilities Lead the operational delivery and strategy for EUC services and M365 technologies. Manage teams responsible for infrastructure and end user technology services. Drive the adoption of best practices, automation, and cloud-native solutions to improve service agility and quality. Provide expert-level technical guidance across multiple technology stacks, including: Microsoft 365 (Exchange, SharePoint, Power Platform) Device management (Desktops, Mobile, Thin Clients) Identity & access services (Active Directory, Citrix, Endpoint Management) Ensure delivery of reliable, secure, and user-focused digital services. Collaborate across departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing enterprise-level strategy. Ability to communicate complex technical information clearly to diverse audiences. Desirable Attributes Formal leadership training (e.g., ILM Level 5 or equivalent). Relevant Microsoft certifications. Experience with public cloud environments, DevOps practices, and Agile methodologies. Background in delivering digital transformation and fostering high-trust, inclusive teams. Think this one's for you If you think this Principle End User Services Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
About Haringey Haringey is a fantastic place to live and work the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We ll be celebrating all this and more as the rebel borough when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role We are searching for a passionate and experienced Site Services and Network Engineer to join our Digital and Change Directorate at Haringey Council. As a key member of a multidisciplinary team, you will play a crucial role in ensuring the seamless operation of our site services and network infrastructure. You will be responsible for maintaining the highest standards of performance, security, and scalability, ensuring exceptional user experiences for our residents and staff. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact (url removed) About you You are a highly skilled network engineer with strong expertise in site services and network infrastructure. You possess demonstrable knowledge of best practices in network design, implementation, and maintenance. Your technical expertise includes working with third-party data sources/APIs, SSO with M365, SharePoint document integration, and site search tools. You are proficient in applying structured and documented methodologies to facilitate the transparent and efficient development of complex applications. Your role will involve leading the design and development of large and complex programs, overseeing the creation and amendment of programs, and ensuring consistency, scalability, and adherence to best practices in network engineering. You will also develop and execute comprehensive testing strategies, review and approve specifications, and ensure comprehensive documentation of all work. As a technical leader, you will mentor and guide colleagues, fostering a culture of innovation and continuous improvement within the team. If you are ready to make a significant impact and help shape the digital future of Haringey Council, we would love to hear from you. About the team You will be joining a forward-thinking Digital and Change Directorate that is dedicated to driving digital transformation across Haringey Council. Our team is committed to developing robust, scalable, and maintainable solutions that align with the Digital Service Standard and organisational goals. We work collaboratively, facilitating meetings, workshops, and sessions with stakeholders throughout development and testing phases to ensure alignment and clear communication of progress and requirements. Our team places a strong emphasis on innovation, continuous improvement, and the adoption of modern development tools and methodologies. You will have the opportunity to collaborate with internal digital teams and external partners, contributing to initiatives that achieve the Council s corporate objectives and meet the needs of our citizens and businesses.
Mar 09, 2025
Full time
About Haringey Haringey is a fantastic place to live and work the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We ll be celebrating all this and more as the rebel borough when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role We are searching for a passionate and experienced Site Services and Network Engineer to join our Digital and Change Directorate at Haringey Council. As a key member of a multidisciplinary team, you will play a crucial role in ensuring the seamless operation of our site services and network infrastructure. You will be responsible for maintaining the highest standards of performance, security, and scalability, ensuring exceptional user experiences for our residents and staff. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact (url removed) About you You are a highly skilled network engineer with strong expertise in site services and network infrastructure. You possess demonstrable knowledge of best practices in network design, implementation, and maintenance. Your technical expertise includes working with third-party data sources/APIs, SSO with M365, SharePoint document integration, and site search tools. You are proficient in applying structured and documented methodologies to facilitate the transparent and efficient development of complex applications. Your role will involve leading the design and development of large and complex programs, overseeing the creation and amendment of programs, and ensuring consistency, scalability, and adherence to best practices in network engineering. You will also develop and execute comprehensive testing strategies, review and approve specifications, and ensure comprehensive documentation of all work. As a technical leader, you will mentor and guide colleagues, fostering a culture of innovation and continuous improvement within the team. If you are ready to make a significant impact and help shape the digital future of Haringey Council, we would love to hear from you. About the team You will be joining a forward-thinking Digital and Change Directorate that is dedicated to driving digital transformation across Haringey Council. Our team is committed to developing robust, scalable, and maintainable solutions that align with the Digital Service Standard and organisational goals. We work collaboratively, facilitating meetings, workshops, and sessions with stakeholders throughout development and testing phases to ensure alignment and clear communication of progress and requirements. Our team places a strong emphasis on innovation, continuous improvement, and the adoption of modern development tools and methodologies. You will have the opportunity to collaborate with internal digital teams and external partners, contributing to initiatives that achieve the Council s corporate objectives and meet the needs of our citizens and businesses.
IT & Azure Operations Analyst - Fully Remote - up to 60,000 + 10% bonus A global engineering business in the UK is urgently seeking a new IT & Azure Operations Analyst to join their team. It is a great time to be joining the business as they invest heavily in their IT & cloud platforms and seek to "operationalize" all of their Azure systems, M365 and SaaS environments. This role can be 100% remote working, so they offer a great work / life balance. Using your strong technical understanding of Azure and M365, you will collaborate with IT leadership and Azure service owners to improve their operational efficiency across all Azure cloud functions - fully documenting architectural diagrams, runbooks, technical Azure processes and network diagrams etc. As the successful candidate you must have: A strong technical understanding of Azure Cloud Services and M365 Strong understanding of hybrid cloud environments and on-premises infrastructure. Experience of technical documentation for "operationalizing" and IT Service Experience in analysing and documenting processes in Azure Experience of documenting architectural diagrams Strong stakeholder engagement skills You will be rewarded with an excellent packlag that includes: Salary of circa 55,000 - 60,000 depending on experience 10% Bonus Pension Healthcare 100% remote working (with the option to go into the office when you want) This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 08, 2025
Full time
IT & Azure Operations Analyst - Fully Remote - up to 60,000 + 10% bonus A global engineering business in the UK is urgently seeking a new IT & Azure Operations Analyst to join their team. It is a great time to be joining the business as they invest heavily in their IT & cloud platforms and seek to "operationalize" all of their Azure systems, M365 and SaaS environments. This role can be 100% remote working, so they offer a great work / life balance. Using your strong technical understanding of Azure and M365, you will collaborate with IT leadership and Azure service owners to improve their operational efficiency across all Azure cloud functions - fully documenting architectural diagrams, runbooks, technical Azure processes and network diagrams etc. As the successful candidate you must have: A strong technical understanding of Azure Cloud Services and M365 Strong understanding of hybrid cloud environments and on-premises infrastructure. Experience of technical documentation for "operationalizing" and IT Service Experience in analysing and documenting processes in Azure Experience of documenting architectural diagrams Strong stakeholder engagement skills You will be rewarded with an excellent packlag that includes: Salary of circa 55,000 - 60,000 depending on experience 10% Bonus Pension Healthcare 100% remote working (with the option to go into the office when you want) This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Cloud Infrastructure Engineer (Azure) - Near Edinburgh Hybrid - 60K + 15% Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Support/Infrastructure Engineer (this isn't a DevOps Engineer role, rather a better fit for someone who has operated well within the Support / Infrastructure domain and then progressed into Azure support/admin) with skills across Azure, Entra ID (Azure AD), and M365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across Azure-based technical solution delivery, managing hybrid cloud setups, migrations, and other areas of cloud system support/admin/monitoring Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across: Azure (BackUp, Storage, Virtual Networks, VMs, ExpressRoute, etc.), ARM Templates, IaC and Automation, and other relevant areas in the Cloud Sytems/Architecture domain Previous background in roles such as Cloud Engineer or similar (ideally having progressed from a Support/Infrastructure background), covering Cloud Engineering, SD networking, IAM, and other relevant areas Skills and knowledge across Microsoft 365 and prefrably E5, Intune, PowerShell, Entra ID, and knowledge of SaaS/PaaS/Iaas practices, and some basic scripting for automation purposes Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme of up to 15%, technical upskilling and ongoing career progression opportunities, a friendly team of like-minded individuals to work with, and more, apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 08, 2025
Full time
Cloud Infrastructure Engineer (Azure) - Near Edinburgh Hybrid - 60K + 15% Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Support/Infrastructure Engineer (this isn't a DevOps Engineer role, rather a better fit for someone who has operated well within the Support / Infrastructure domain and then progressed into Azure support/admin) with skills across Azure, Entra ID (Azure AD), and M365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across Azure-based technical solution delivery, managing hybrid cloud setups, migrations, and other areas of cloud system support/admin/monitoring Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across: Azure (BackUp, Storage, Virtual Networks, VMs, ExpressRoute, etc.), ARM Templates, IaC and Automation, and other relevant areas in the Cloud Sytems/Architecture domain Previous background in roles such as Cloud Engineer or similar (ideally having progressed from a Support/Infrastructure background), covering Cloud Engineering, SD networking, IAM, and other relevant areas Skills and knowledge across Microsoft 365 and prefrably E5, Intune, PowerShell, Entra ID, and knowledge of SaaS/PaaS/Iaas practices, and some basic scripting for automation purposes Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme of up to 15%, technical upskilling and ongoing career progression opportunities, a friendly team of like-minded individuals to work with, and more, apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: EUC Engineer Location: Leicester (5 days a week on site) About the Role: My client is seeking a skilled and proactive EUC Engineer to join their team, providing second-line IT support and ensuring our technology meets the ever-expanding needs of our business. Your expertise in the deployed technology will be critical in resolving hardware and software issues on PCs, laptops, mobile phones, and desktop telephony, all within agreed KPIs/SLAs. You will also drive customer satisfaction by delivering technology solutions to agreed standards, including security policies. Key Responsibilities: Incident Resolution (50%) : Resolve all tickets and incidents within agreed SLAs and Customer Service targets, focusing on root causes to minimise outages. Process Improvement (30%) : Contribute to the enhancement of the production environment through automation and process improvement to reduce incidents and requests. Technology Solutions (15%) : Deliver technology solutions to agreed standards, ensuring compliance with security policies and driving customer satisfaction. Continuous Learning (5%) : Stay updated on EUC hardware, software, and simple desktop applications, particularly the M365 suite and hardware standards. Key Contacts & Relationships: Internal: EUC Leadership, Technology Operations Director, Infrastructure & Security teams, Other EUC Engineers External: Partners/Suppliers, End Users Qualifications & Experience: Degree in Information Technology, Computer Science, or related field OR equivalent combination of education and experience. Experience in building and managing live production systems. Minimum of 2 years of experience with End User Compute devices and technologies, specifically the Microsoft suite of products. Knowledge of image deployment and maintenance. Experience supporting office-based and mobile users. Excellent knowledge of PCs, laptops, and peripherals, including internal components. Experience with printers, scanners, and other peripherals. Knowledge of mobile technologies (e.g., Smartphones - Android and Apple, Tablets). Familiarity with PGP and BitLocker Encryption software. Understanding of Adaptive Technology. Experience with network hardware setup and configuration. Understanding of continuous integration and delivery. Familiarity with Agile delivery methods. Individual Competencies: Proactive, methodical, and thorough approach to operations management. Excellent communication skills, both written and oral, with the ability to communicate with technical and non-technical audiences at all levels. Ability to work independently to meet objectives and SLAs. Customer and user-focused, with the ability to manage user expectations across Business Divisions. Flexible and pragmatic attitude, capable of working effectively in a fast-paced environment. Strong team player with the ability to maintain positive and productive relationships with peers, end users, and partners. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Mar 07, 2025
Contractor
Job Title: EUC Engineer Location: Leicester (5 days a week on site) About the Role: My client is seeking a skilled and proactive EUC Engineer to join their team, providing second-line IT support and ensuring our technology meets the ever-expanding needs of our business. Your expertise in the deployed technology will be critical in resolving hardware and software issues on PCs, laptops, mobile phones, and desktop telephony, all within agreed KPIs/SLAs. You will also drive customer satisfaction by delivering technology solutions to agreed standards, including security policies. Key Responsibilities: Incident Resolution (50%) : Resolve all tickets and incidents within agreed SLAs and Customer Service targets, focusing on root causes to minimise outages. Process Improvement (30%) : Contribute to the enhancement of the production environment through automation and process improvement to reduce incidents and requests. Technology Solutions (15%) : Deliver technology solutions to agreed standards, ensuring compliance with security policies and driving customer satisfaction. Continuous Learning (5%) : Stay updated on EUC hardware, software, and simple desktop applications, particularly the M365 suite and hardware standards. Key Contacts & Relationships: Internal: EUC Leadership, Technology Operations Director, Infrastructure & Security teams, Other EUC Engineers External: Partners/Suppliers, End Users Qualifications & Experience: Degree in Information Technology, Computer Science, or related field OR equivalent combination of education and experience. Experience in building and managing live production systems. Minimum of 2 years of experience with End User Compute devices and technologies, specifically the Microsoft suite of products. Knowledge of image deployment and maintenance. Experience supporting office-based and mobile users. Excellent knowledge of PCs, laptops, and peripherals, including internal components. Experience with printers, scanners, and other peripherals. Knowledge of mobile technologies (e.g., Smartphones - Android and Apple, Tablets). Familiarity with PGP and BitLocker Encryption software. Understanding of Adaptive Technology. Experience with network hardware setup and configuration. Understanding of continuous integration and delivery. Familiarity with Agile delivery methods. Individual Competencies: Proactive, methodical, and thorough approach to operations management. Excellent communication skills, both written and oral, with the ability to communicate with technical and non-technical audiences at all levels. Ability to work independently to meet objectives and SLAs. Customer and user-focused, with the ability to manage user expectations across Business Divisions. Flexible and pragmatic attitude, capable of working effectively in a fast-paced environment. Strong team player with the ability to maintain positive and productive relationships with peers, end users, and partners. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
An experienced infrastructure team are recruiting a principal go to tech lead SME to mentor an existing engineering team and support the Cloud Infrastructure Manager with strategy and MSP assurance. Following skills and experience required:- 6+ years Cloud Enterprise Infrastructure experience ideally Azure SME Ability to exploit our clients future Enterprise Cloud environment Awareness of different tech and have the gravitas to challenge 3rd party managed services Be a tech influencer and work with the strategy team to shape the future corporate tech roadmap Previous experience of facing off to Cloud MSP teams Good mentoring & coaching skills to develop more junior team members a want to share knowledge Microsoft Certification(s) AZ Fundamentals etc. Nice to haves: Awareness of Commercial and Enterprise Cloud level strategies Solution Architecture exposure Storage Capacity Planning Best practice M365 Cisco Networking & Security Umbrella/ISE etc. Cyber Essentials ISO Best practice ITIL Change experience Legal or law firm background but not mandatory More information on application.
Feb 20, 2025
Full time
An experienced infrastructure team are recruiting a principal go to tech lead SME to mentor an existing engineering team and support the Cloud Infrastructure Manager with strategy and MSP assurance. Following skills and experience required:- 6+ years Cloud Enterprise Infrastructure experience ideally Azure SME Ability to exploit our clients future Enterprise Cloud environment Awareness of different tech and have the gravitas to challenge 3rd party managed services Be a tech influencer and work with the strategy team to shape the future corporate tech roadmap Previous experience of facing off to Cloud MSP teams Good mentoring & coaching skills to develop more junior team members a want to share knowledge Microsoft Certification(s) AZ Fundamentals etc. Nice to haves: Awareness of Commercial and Enterprise Cloud level strategies Solution Architecture exposure Storage Capacity Planning Best practice M365 Cisco Networking & Security Umbrella/ISE etc. Cyber Essentials ISO Best practice ITIL Change experience Legal or law firm background but not mandatory More information on application.
