7 jobs found

The role We are looking for a talented software .NET developer with extensive experience in .NET/C# to join our team. In this role, you'll design, develop, and maintain our Definely products-from rich WPF-based desktop applications to resilient backend services. This is an opportunity to lead by example, mentor junior team members, and drive the technical excellence that defines our suite of products. Key Responsibilities Application Development Architect, design, and implement rich desktop applications using WPF. Leverage modern UI design principles and patterns (such as MVVM) to ensure clean, maintainable, and scalable code. Build and maintain robust backend services, APIs, and libraries using .NET/C#. Technical Leadership & Collaboration Participate in design and code reviews to ensure high-quality, maintainable solutions. Collaborate closely with product managers, designers, and other engineers to align on requirements and deliver innovative features. Provide technical mentorship and guidance to less experienced developers. Quality & Best Practices Write clean, well-documented code accompanied by unit and integration tests. Continuously improve application performance, scalability, and security. Advocate for and implement best practices and modern software development methodologies (e.g., Agile/Scrum). Problem Solving & Innovation Troubleshoot and resolve complex technical issues as they arise. Contribute to architectural discussions and help drive the evolution of our technology stack. About you 5+ years of professional software development with a focus on .NET/C#. Proven track record in building WPF desktop applications with a keen eye for design and usability. Solid experience designing and implementing backend services. Proficiency with both .NET Framework and .NET Core. Strong understanding of object-oriented design, design patterns, and SOLID principles. Deep expertise in WPF, including XAML, data binding, custom controls, and UI animations. Comprehensive knowledge of UI/UX design principles and best practices, ensuring that applications are both functional and visually appealing. Experience working with relational databases (e.g., PostgreSQL). Familiarity with RESTful API design and integration. Excellent problem-solving abilities and attention to detail. Strong communication and collaboration skills. Ability to work effectively in a fast-paced, agile environment. Experience building VSTO Word Add-On is a plus. Experience with cloud platforms such as AWS and Azure. Knowledge of CI/CD pipelines and DevOps best practices. Familiarity with additional front-end technologies or modern UI frameworks. Prior experience in a product-focused or startup environment is a plus. About Definely At Definely, we're on a mission to simplify the way legal professionals access and understand complex information in legal documents. Trusted by a global community of customers, our LegalTech solutions integrate seamlessly into lawyers' daily workflows, making it easier to draft, review and navigate even the most complex contracts. Our products provide instant access to essential information, enabling legal teams to review clauses and provisions in context, reduce risk and work more efficiently - all without disrupting their flow. At Definely, we're dedicated to solving real challenges faced by legal professionals. Joining Definely means becoming part of a forward-thinking, collaborative team that prioritises innovation and people. We create a supportive environment driven by a shared commitment to connection, growth and success. Recognised in the top 25 of Deloitte's prestigious UK Technology Fast50 in 2023 and backed by Microsoft, Google and Octopus Ventures, we're trusted by leading law firms and in-house legal teams, including A&O Shearman, Dentons, Deloitte, and Barclays, to streamline their workflows and mitigate risks. What we offer Competitive Salary We offer a highly competitive salary that reflects your skills, experience, and contributions. Impact & Growth Join a fast-growing startup where your ideas matter; experiment, innovate, and see your work come to life. High-Performance Culture Work in a truly meritocratic environment alongside ambitious, driven professionals who push each other to excel. Prestigious Partnerships Collaborate with some of the world's top law firms, financial institutions, and multinational corporations. Prime London Location & Hybrid Flexibility Enjoy a vibrant office in the heart of Aldgate with the option to work in a hybrid environment. We tend to come into the office 2-3 times a week, although you can come in more! Ongoing Learning & Development Access top-tier training, mentorship, and continuous support to advance your career. Time Off Enjoy 25 days of holiday per year, plus UK bank holidays, to recharge and unwind. Pension Plan Secure your future with our competitive pension scheme. Private Healthcare Access to Vitality healthcare, including dental and optical. Flexible Working Work in a way that suits your lifestyle, with the freedom to balance professional and personal priorities. Enhanced Parental Leave We support working parents with generous parental leave policies that go far beyond statutory requirements. Cycle to Work Scheme Save on a new bike and accessories while promoting a healthier, more sustainable commute. Workplace Nursery Scheme Saving working parents lots of money through our salary sacrifice scheme! Top-Quality Equipment Get the tools you need to perform at your best, from cutting-edge tech to ergonomic office setups. Data Privacy Notice By submitting your application, you agree that DEFEYENE LEGAL SOLUTIONS LIMITED ('Definely') may collect, process, and store your personal data as part of our recruitment process. We will use the information you provide to assess your qualifications for the role you are applying for and to communicate with you regarding your application.Your personal data will be stored for up to 12 months, after which it will be securely deleted unless we have another lawful basis to retain it. You have the right to access, correct, or request the deletion of your data at any time.For more details on how we handle your personal data and your rights, please send us an email to and we will send your our privacy policy. If you have any concerns about how your data is being processed, please do not hesitate to contact us.

We're hiring a hands-on, operationally strong VP of Operations or Senior Operations Lead who is looking to step up into a COO-level title. We're looking for someone who thrives on driving execution, who can embed structure, ensure accountability across teams, and manage our internal operating system (OKRs, KPIs, and projects) with rigour and pace. You'll work closely with the CEO and leadership team to make sure we're delivering against our strategy but your strength will be in owning the how , not defining the what . The Role The Chief Operating Officer (COO) will work closely with Anthony, the CEO, to oversee company operations, delivery, metrics, and special projects. The COO will be instrumental in managing the execution of the company's strategic objectives, defining the operational framework, overseeing key metrics, facilitating strategic processes, and leading special projects. This role requires collaboration with executive teams and direct management of key personnel to foster a culture of rapid delivery and achieve the company's financial goals. Relationship with the CEO The COO and CEO will form a critical partnership. The COO will assume responsibility for the company's operating system, delivery, metrics, and special projects, allowing the CEO to focus on company vision, strategy, product vision, external representation, and market positioning. Relationship with Executive and Leadership Teams As a member of the Executive Team (comprising the CEO, COO, CCO, CTO, and fractional CFO), the COO will ensure that Executive Team members fulfill their roles concerning OKR delivery. The COO will contribute insights into the company's achievement of key metrics, budget tracking, and operational matters, coordinating and ensuring the execution of responsibilities assigned to the executive team. The Senior Leadership Team (SLT) includes the heads of Business Development, Existing Customer, People, Marketing, Legal, Product, and the Executive Team. The COO will ensure the SLT delivers actions aligned with the company strategy, fostering effective and harmonious working relationships. The COO will provide insights into team culture and performance to the CEO and, in collaboration with the CEO, establish effective meeting cadences and working methods for these groups. Building strong relationships with all Executive and SLT members is crucial for the COO's success. The COO must balance ensuring team members deliver on their responsibilities while being a trusted and approachable point of contact. Direct Reports The following individuals will report to the COO: Legal Counsel: Responsible for legal and compliance risk and customer contracting Revenue Operations Manager: Responsible for implementing software systems, reporting for business teams, and preparing company KPIs Operating System and Culture The COO will ensure the company operates with a highly effective system that delivers on its strategy to meet or exceed its financial model projections of £10 million ARR by FY2027. The COO will manage the systems, cadences, and processes that drive company delivery, primarily through OKRs and KPIs, while having the flexibility to implement other appropriate systems. The COO will play a pivotal role in promoting a 'startup' culture of rapid delivery, emphasizing quick execution, iteration, dropping unsuccessful initiatives, and scaling successful ones. The COO will embody and promote the value of 'deliver fast,' which includes a bias towards action, taking ownership, and ensuring external impact. Delivery: The COO will ensure effective delivery across the organization, aligning actions with company strategy and driving accountability. O/S Ownership: The COO will manage the company operating system (we currently use OKRs). They will facilitate a balanced approach that aligns top-down with the CEO and company strategy, while incorporating bottom-up input from teams Delivery Management: The COO will collaborate with the Executive and Senior Leadership Teams to drive project management and maintain accountability for Key Results (KRs). They will regularly review progress, identify bottlenecks, and implement solutions to ensure OKRs are achieved Strategic Alignment: The COO will ensure all actions and projects support the company's overarching strategy and maintain team focus on activities impacting this strategy Cross-functional Coordination: Managing dependencies and cross-team elements is a key responsibility. The COO will facilitate communication and collaboration between departments to ensure smooth execution of interdependent projects Project Ownership: The COO will either directly manage projects or ensure they are effectively managed by appropriate team members, providing oversight and support, and stepping in when necessary to maintain momentum and drive delivery Facilitating Strategy As the owner of the company operating system, the COO will ensure adherence to an annual (or other cadence) strategy and budgeting process, including a board strategy day and management offsite. Relationship with Finance The COO will maintain a key working relationship with the fractional CFO and any future full-time CFO. The CFO will handle the annual budgeting processes, production of management accounts, cash flow analysis, cap table maintenance, investor reporting, banking, and key financial metrics. The COO will collaborate with the CFO and assist with operational finance matters as required. Metrics and Analysis The COO will be responsible for owning, preparing, and analyzing metrics across the organization, ensuring alignment with key metrics required to meet the company strategy. Ownership of Company Metrics: The COO will take full ownership of metrics across the organization, including financial and SaaS metrics, to ensure the company meets its financial projections. Metrics will be embedded into the company's operating system, with team members understanding their role in impacting these metrics Tracking Strategy Impact: The COO will define a set of metrics reflecting the achievement of the company's strategy, refining these over time as the strategy evolves Preparation and Reporting: Directing the Revenue Operations Manager, the COO will prepare and report comprehensive metrics for all key business areas, including sales pipeline metrics and the company's KPI deck Analysis and Insights: The COO will analyze metrics, including key SaaS metrics, to derive actionable insights and identify opportunities and risks for the business Requirements What We Need from You Proven experience in an operational leadership role within a SaaS startup or scale-up Strong background in operational management and delivering against strategic goals Excellent ability to scale operations efficiently, creating systems and processes that support rapid growth Outstanding leadership skills with a track record of building and managing high-performing teams Strong cross-functional coordination and communication skills, ensuring alignment across departments Ability to operate in a fast-paced, dynamic environment with a startup mentality and growth mindset Preferred But Not Required Experience in a B2B enterprise SaaS environment Familiarity with legal practice, law firms, or legal tech. Benefits What we offer you: 25 days holiday per year (plus public holidays) Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST Personal Learning & Development budget Access to Mental healthcare for you and your immediate family Enhanced parental leave policies so you can spend more time with your family Lots of opportunities for accelerated professional development and career progression Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups A warm, genuinely collaborative culture and an awesome team; and Regular socials Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.

We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer , specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. At Lawhive, we're on a mission to radically change how the law is practiced and accessed. Our AI operating system empowers lawyers to run their own practices with flexibility, efficiency, and independence - and we're growing fast. We're now hiring a Customer Success Manager to help our lawyers thrive on Lawhive. This is more than a typical customer success role - you'll be the bridge between our product and our lawyer community, ensuring every lawyer is supported, engaged, and equipped to grow their own business on our platform. Whether you've practiced as a lawyer, sold to law firms, or been in a success role in legaltech, this role is a great fit - especially if you understand the realities of legal work, and are excited to help shape the future of it. What you'll do Be the go-to person for our lawyers : Build deep, trusted relationships - especially during onboarding - and become their first port of call for help, advice, or ideas. Drive engagement and growth : Regularly check in with lawyers to understand their goals and usage, help them get the most out of Lawhive, and encourage more of them to bring their own clients onto the platform. Champion the lawyer experience : Run training sessions, collect feedback, spot friction points, and collaborate with product and legal operations to make things better. Create a sense of community : Bring lawyers together through events and discussions, helping them feel part of something bigger than themselves. Support professional excellence : Monitor caseloads, support compliance with our code of conduct, and work with our legal ops team to maintain a high bar for quality. Spot opportunities for growth : Identify lawyers who are ready to scale and work with sales and support to explore upgrades, new features, and deeper integrations. You'll be great in this role if you Have experience in customer success or account management , ideally in a fast-paced, startup environment. Know how to build long-term relationships and are confident communicating with professionals who expect a high standard. Are empathetic, proactive, and solutions-focused , with a strong belief in putting the customer first. Thrive in environments where you can take ownership , improve processes, and make things happen. Are comfortable with ambiguity and motivated by the chance to help shape a growing company. Nice to have You've worked in or with law firms, legaltech companies or platforms that serve professional services. You've studied or practiced law (LLB or former solicitor is a strong plus). You've worked with or supported consultant solicitors, sole practitioners, or lawyers building their own books of business. Why join us? You'll join a purpose-driven team at an exciting stage of growth, with real autonomy, a supportive culture, and the opportunity to help shape how thousands of people access legal help. You'll have a measurable impact on lawyer satisfaction, community growth, and the broader success of Lawhive. Benefits ️ 34 Holidays (25 days annual leave + your birthday off + bank hols in England) Equity (Share Options) Pension ️ Regular team building activities, socials, and annual retreat! 20% off legal fees through Lawhive

About the role Definely operates a sales-led GTM motion composed of an SDR Team, Account Executives and Enterprise Customer Success Managers split across the UK and US. We target and are lucky to consider some of the largest and most prestigious companies as customers. We have consistently grown revenues by more than 2.5x year-on-year since inception and the percentage of our revenues attributable to the US market have increased from 1% to >30% in the past two years. The commercial team, headed up by our CRO Rhys Hodkinson, consists of Business Development, Account Executive and Customer Success teams. We are looking for a VP of Sales, reporting into the CRO, to take the reins of the global sales team maintaining strong growth on our core products as well as continuing to grow our presence in the US and successfully launch new products. The VP of Sales will bring experience of running global sales teams in VC-backed businesses from Series B onwards and have direct experience of growing revenue from $5-20m. Goals for this role Deliver $11m ARR in 2025 and >100% YOY revenue growth thereafter. Maintain and grow the core GTM revenue globally. Grow US business to >50% of global revenues? Alongside the CRO Iterate on and build out GTM for GenAI-based productivity suite? Manage and drive performance of global sales team Key Responsibilities: Hands-On Sales Leadership Willing to roll up their sleeves to support reps on key deals and high-stakes negotiations. Acts as the standard for sales excellence, coaching and mentoring teams to close complex enterprise deals. Builds and maintains executive relationships with key stakeholders, both internally and externally. Hiring & Scaling: Experience in recruiting, onboarding, and developing high-performing enterprise sales teams across multiple regions. What You Bring to the role: Extensive SaaS Sales Leadership : 10+ years in B2B SaaS sales, with at least 5 years in a senior leadership role. Scaling Revenue: Proven experience scaling revenue from $5M-$10M (and beyond to $20M+) in ARR, driving repeatable, scalable revenue growth. Go-To-Market (GTM) Strategy & Execution: Built and executed new GTM strategies to launch new products and expand into new verticals/markets. Global Sales Management: Led and scaled high-performing sales teams across North America, EMEA, and APAC. Quota-Carrying Team Leadership: Managed a sales team with clear quota ownership and consistent overachievement. Enterprise Sales Expertise: Deep experience navigating complex enterprise sales cycles with an ACV of $400K-$800K, working with multiple stakeholders and long deal cycles. Productivity Suite Selling: Experience selling productivity software or related SaaS solutions that drive efficiency and collaboration. Sales Process & Playbook Development: Built and optimized scalable sales processes, leveraging appropriate methodologies. Forecasting & Data-Driven Decision-Making: Strong command of sales metrics, pipeline management, and forecasting using CRM and sales intelligence tools. Cross-Functional Collaboration: Works closely with Marketing, Product, and Customer Success to drive alignment, optimize GTM motions, and improve revenue outcomes. Industry Focus (Preferred but Not Essential): Experience selling into business and IT stakeholders in private practice and corporate legal teams. Strategic Expansion: Led new market penetration and vertical expansion to drive revenue diversification. Customer-Centric Approach: Deep understanding of enterprise pain points and the ability to align sales strategies with customer needs. Desirable: Prior experience in a high-growth SaaS company at the Series B+ stage. Strong network and relationships with key decision-makers in relevant industries. Experience working in a VC/PE-backed company and reporting to a CRO. What we can offer you: Competitive Salary - We offer a highly competitive salary that reflects your skills, experience, and contributions. Impact & Growth - Join a fast-growing startup where your ideas matter; experiment, innovate, and see your work come to life. High-Performance Culture - Work in a truly meritocratic environment alongside ambitious, driven professionals who push each other to excel. Prestigious Partnerships - Collaborate with some of the world's top law firms, financial institutions, and multinational corporations. Remote setup - work in the comfort of your own space Ongoing Learning & Development - Access top-tier training, mentorship, and continuous support to advance your career. Time Off - Enjoy 25 days of holiday per year Pension Plan - 401k Private Healthcare - Access to a private healthcare plan, including dental and optical. Enhanced Parental Leave - We support working parents with generous parental leave. Top-Quality Equipment - Get the tools you need to perform at your best, from cutting-edge tech to ergonomic office setups. About Definely At Definely, we're on a mission to simplify the way legal professionals access and understand complex information in legal documents. Trusted by a global community of customers, our LegalTech solutions integrate seamlessly into lawyers' daily workflows, making it easier to draft, review and navigate even the most complex contracts. Our products provide instant access to essential information, enabling legal teams to review clauses and provisions in context, reduce risk and work more efficiently - all without disrupting their flow. At Definely, we're dedicated to solving real challenges faced by legal professionals. Joining Definely means becoming part of a forward-thinking, collaborative team that prioritises innovation and people. We create a supportive environment driven by a shared commitment to connection, growth and success. Recognised in Sifted as the 59th fastest growing company in the UK & Ireland, in the top 25 of Deloitte's prestigious UK Technology Fast50 in 2023 and backed by Microsoft, Google, and Octopus Ventures, we're trusted by leading law firms and in-house legal teams, including A&O Shearman, Dentons, Deloitte, and Barclays, to streamline their workflows and mitigate risks. Data Privacy Notice By submitting your application, you agree that DEFEYENE LEGAL SOLUTIONS LIMITED ('Definely') may collect, process, and store your personal data as part of our recruitment process. We will use the information you provide to assess your qualifications for the role you are applying for and to communicate with you regarding your application.Your personal data will be stored for up to 12 months, after which it will be securely deleted unless we have another lawful basis to retain it. You have the right to access, correct, or request the deletion of your data at any time.For more details on how we handle your personal data and your rights, please send us an email to and we will send your our privacy policy. If you have any concerns about how your data is being processed, please do not hesitate to contact us.

Definely operates a sales-led GTM motion composed of an SDR Team, Account Executives and Enterprise Customer Success Managers split across the UK and US. We target and are lucky to consider some of the largest and most prestigious companies as customers. We have consistently grown revenues by more than 2.5x year-on-year since inception and the percentage of our revenues attributable to the US market have increased from 1% to >30% in the past two years. The commercial team, headed up by our CRO Rhys Hodkinson, consists of Business Development, Account Executive and Customer Success teams. We are looking for a VP of Sales, reporting into the CRO, to take the reins of the global sales team maintaining strong growth on our core products as well as continuing to grow our presence in the US and successfully launch new products. The VP of Sales will bring experience of running global sales teams in VC-backed businesses from Series B onwards and have direct experience of growing revenue from $5-20m. Goals for this role Deliver $11m ARR in 2025 and >100% YOY revenue growth thereafter. Maintain and grow the core GTM revenue globally. Grow US business to >50% of global revenues? Alongside the CRO Iterate on and build out GTM for GenAI-based productivity suite? Manage and drive performance of global sales team Key Responsibilities: Willing to roll up their sleeves to support reps on key deals and high-stakes negotiations. Acts as the standard for sales excellence, coaching and mentoring teams to close complex enterprise deals. Builds and maintains executive relationships with key stakeholders, both internally and externally. Hiring & Scaling: Experience in recruiting, onboarding, and developing high-performing enterprise sales teams across multiple regions. What You Bring to the role: Extensive SaaS Sales Leadership : 10+ years in B2B SaaS sales, with at least 5 years in a senior leadership role. Scaling Revenue: Proven experience scaling revenue from $5M-$10M (and beyond to $20M+) in ARR, driving repeatable, scalable revenue growth. Go-To-Market (GTM) Strategy & Execution: Built and executed new GTM strategies to launch new products and expand into new verticals/markets. Global Sales Management: Led and scaled high-performing sales teams across North America, EMEA, and APAC. Quota-Carrying Team Leadership: Managed a sales team with clear quota ownership and consistent overachievement. Enterprise Sales Expertise: Deep experience navigating complex enterprise sales cycles with an ACV of $400K-$800K, working with multiple stakeholders and long deal cycles. Productivity Suite Selling: Experience selling productivity software or related SaaS solutions that drive efficiency and collaboration. Sales Process & Playbook Development: Built and optimized scalable sales processes, leveraging appropriate methodologies. Forecasting & Data-Driven Decision-Making: Strong command of sales metrics, pipeline management, and forecasting using CRM and sales intelligence tools. Cross-Functional Collaboration: Works closely with Marketing, Product, and Customer Success to drive alignment, optimize GTM motions, and improve revenue outcomes. Industry Focus (Preferred but Not Essential): Experience selling into business and IT stakeholders in private practice and corporate legal teams. Strategic Expansion: Led new market penetration and vertical expansion to drive revenue diversification. Customer-Centric Approach: Deep understanding of enterprise pain points and the ability to align sales strategies with customer needs. Prior experience in a high-growth SaaS company at the Series B+ stage. Strong network and relationships with key decision-makers in relevant industries. Experience working in a VC/PE-backed company and reporting to a CRO. What we can offer you: Competitive Salary - We offer a highly competitive salary that reflects your skills, experience, and contributions. Impact & Growth - Join a fast-growing startup where your ideas matter; experiment, innovate, and see your work come to life. High-Performance Culture - Work in a truly meritocratic environment alongside ambitious, driven professionals who push each other to excel. Prestigious Partnerships - Collaborate with some of the world's top law firms, financial institutions, and multinational corporations. Remote setup - work in the comfort of your own space Ongoing Learning & Development - Access top-tier training, mentorship, and continuous support to advance your career. Time Off - Enjoy 25 days of holiday per year Private Healthcare - Access to a private healthcare plan, including dental and optical. Enhanced Parental Leave - We support working parents with generous parental leave. Top-Quality Equipment - Get the tools you need to perform at your best, from cutting-edge tech to ergonomic office setups. About Definely At Definely, we're on a mission to simplify the way legal professionals access and understand complex information in legal documents. Trusted by a global community of customers, our LegalTech solutions integrate seamlessly into lawyers' daily workflows, making it easier to draft, review and navigate even the most complex contracts. Our products provide instant access to essential information, enabling legal teams to review clauses and provisions in context, reduce risk and work more efficiently - all without disrupting their flow. At Definely, we're dedicated to solving real challenges faced by legal professionals. Joining Definely means becoming part of a forward-thinking, collaborative team that prioritises innovation and people. We create a supportive environment driven by a shared commitment to connection, growth and success. Recognised in Sifted as the 59th fastest growing company in the UK & Ireland, in the top 25 of Deloitte's prestigious UK Technology Fast50 in 2023 and backed by Microsoft, Google, and Octopus Ventures, we're trusted by leading law firms and in-house legal teams, including A&O Shearman, Dentons, Deloitte, and Barclays, to streamline their workflows and mitigate risks. Data Privacy Notice By submitting your application, you agree that DEFEYENE LEGAL SOLUTIONS LIMITED ('Definely') may collect, process, and store your personal data as part of our recruitment process. We will use the information you provide to assess your qualifications for the role you are applying for and to communicate with you regarding your application.Your personal data will be stored for up to 12 months, after which it will be securely deleted unless we have another lawful basis to retain it. You have the right to access, correct, or request the deletion of your data at any time.For more details on how we handle your personal data and your rights, please send us an email to and we will send your our privacy policy. If you have any concerns about how your data is being processed, please do not hesitate to contact us.

About Legatics Legatics is one of the world's leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time.Our customers include some of the world's top law firms, such as Allen & Overy Shearman, Hogan Lovells, Herbert Smith Freehills, and King & Wood Mallesons. And we've been used on transactions in more than 60 countries on transactions worth over $1 trillion. Role Overview Are you passionate about driving customer success, leading high-performing teams, and making a real impact in the legal tech industry? We're looking for a Senior Customer Success Manager to join Legatics and take our global customer success initiatives to the next level. Reporting to the Head of Customer, you will lead our Customer Success (CS) team, optimize user adoption, and ensure the seamless delivery of training programs. You will also play a key role in managing Proof of Value (PoV) projects, helping prospective customers experience the full benefits of our platform before committing. This is an exciting opportunity to shape the future of our customer relationships and contribute to the strategic growth of Legatics. You'll thrive in this role if you have a background in legal technology, SaaS customer success, or account management, along with a passion for developing teams, improving customer outcomes, and driving operational excellence. What You Will Be Doing Core Use Cases and New Use Case Development Develop a deep understanding of Legatics' core use cases, including the specific workflows, pain points, and outcomes they address for customers. Ensure the Customer Success team has a thorough understanding of these use cases and can articulate their value to clients. Monitor customer usage to identify areas of underutilization or disengagement with core use cases. Partner with the Product and Engagement teams to identify, track, and validate new use cases for Legatics. Collaborate with customers to pilot and implement new use cases, tracking adoption and outcomes to refine best practices. Share learnings from new use case pilots across the team to improve customer engagement and drive additional revenue opportunities. Training Function Leadership Lead the design, delivery, and management of Legatics' customer training programs. Standardize training processes and materials to ensure consistency in onboarding and ongoing product education. Conduct live and virtual training sessions to empower users with platform knowledge and best practices. Oversee the development of customer-focused training resources, including user guides, video tutorials and knowledge base - working collaboratively with Product. Establish a feedback loop with users to continuously improve training content and delivery methods. Collaborate with internal teams to ensure new product features and updates are incorporated into training materials promptly. Responsible for ongoing Product education of internal teams Proof of Value (PoV) Management Collaborate with the sales team to design and execute effective PoV projects, showcasing the platform's value to prospective customers. Serve as the primary point of contact for PoV initiatives, coordinating cross-functional efforts to deliver successful outcomes. Develop customized success criteria and evaluation frameworks tailored to each prospect's goals. Monitor progress and engagement throughout the PoV process, providing regular updates to internal and external stakeholders. Deliver post-PoV success reviews to prospects, summarizing outcomes and proposing next steps for full platform adoption. Project and Process Management Design and implement strategic enhancements to the CS team's processes and workflows. Establish and monitor KPIs for the team. Identify and mitigate risks, forecast user adoption trends, and drive growth opportunities across customer accounts. Partner with the Head of Customer to proactively refine and optimize current CS operations, driving impactful initiatives. Leverage data analytics tools to track performance and make data-driven decisions. Ensure timely execution of customer journey touchpoints, including onboarding, adoption, and retention strategies. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. Customer Success Team Leadership As the CS team grows, foster a collaborative and supportive team environment, coaching and managing Customer Success Managers (CSMs) to achieve their full potential. Oversee hiring efforts to attract and onboard high-caliber talent, expanding the CS team as needed. Develop clear progression and development plans for team members to ensure professional growth. Monitor the team's day-to-day assignments, setting and ensuring KPIs are consistently met. Set standards, implement best practices, and create clear working methodologies for the team. Guide your team in understanding customers' evolving goals with Legatics and ensure the value of the platform is consistently demonstrated. Use customer and team performance data to make informed decisions on operational and procedural improvements. What Success Looks Like in This Role Customer Outcomes: Improved customer adoption rates based on matter targets and demonstrable impact on customer success metrics (as more data becomes available). Positive feedback from customers, with improved NPS and CSAT scores. Strategic growth opportunities identified and converted within accounts. Core Use Cases and New Use Case Expansion: Increased customer adoption and engagement with core use cases across accounts. Successful pilots of at least two new use cases within six months, with plan for promotion across all other relevant accounts. Use case success stories and outcomes documented and shared internally and externally. Training Function Leadership: 100% of new customers completing onboarding training within agreed timelines. Up-to-date and comprehensive training resources developed and actively utilized by customers. Proof of Value Project Management: Successful completion of all PoV projects Customized PoV frameworks that align with prospects' strategic goals, leading to full customer status. Operational Excellence: Successful implementation of process improvements and SOPs. Enhanced efficiency and scalability within the CS team. Proactive identification and mitigation of risks within customer portfolios. Team Leadership: High team satisfaction Clear progression pathways and development opportunities established for team members. Consistently meeting or exceeding team KPIs for user adoption, and retention. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. What We're Looking For We're looking for a strategic, customer-focused leader who thrives in a fast-paced environment. To be successful in this role, you should have: 3+ years of experience in Customer Success, Account Management, or a related role within legal tech or SaaS. Strong ability to analyse customer needs and translate them into effective engagement strategies. Expertise in structuring and delivering customer training programs. Experience leading Proof of Value (PoV) projects to drive sales conversion. A data-driven approach to measuring and improving customer success. Exceptional communication and relationship-building skills. A proactive mindset with the ability to drive initiatives forward independently What we offer you: Competitive salary 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Access to Mental healthcare for you and your immediate family. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.

About Legatics Legatics is one of the world's leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time. Our customers include some of the world's top law firms, such as Allen & Overy, Shearman, Hogan Lovells, Herbert Smith Freehills, and King & Wood Mallesons. We've been used on transactions in more than 60 countries, worth over $1 trillion. Role Overview Are you passionate about driving customer success, leading high-performing teams, and making a real impact in the legal tech industry? We're looking for a Senior Customer Success Manager to join Legatics and take our global customer success initiatives to the next level. Reporting to the Head of Customer, you will lead our Customer Success (CS) team, optimize user adoption, and ensure the seamless delivery of training programs. You will also manage Proof of Value (PoV) projects, helping prospective customers experience the full benefits of our platform before committing. This is an exciting opportunity to shape the future of our customer relationships and contribute to the strategic growth of Legatics. You'll thrive in this role if you have a background in legal technology, SaaS customer success, or account management, along with a passion for developing teams, improving customer outcomes, and driving operational excellence. What You Will Be Doing Core Use Cases and New Use Case Development Develop a deep understanding of Legatics' core use cases, including the specific workflows, pain points, and outcomes they address for customers. Ensure the Customer Success team has a thorough understanding of these use cases and can articulate their value to clients. Monitor customer usage to identify areas of underutilization or disengagement with core use cases. Partner with the Product and Engagement teams to identify, track, and validate new use cases for Legatics. Collaborate with customers to pilot and implement new use cases, tracking adoption and outcomes to refine best practices. Share learnings from new use case pilots across the team to improve customer engagement and drive additional revenue opportunities. Training Function Leadership Lead the design, delivery, and management of Legatics' customer training programs. Standardize training processes and materials to ensure consistency in onboarding and ongoing product education. Conduct live and virtual training sessions to empower users with platform knowledge and best practices. Oversee the development of customer-focused training resources, including user guides, video tutorials, and knowledge base - working collaboratively with Product. Establish a feedback loop with users to continuously improve training content and delivery methods. Collaborate with internal teams to ensure new product features and updates are incorporated into training materials promptly. Responsible for ongoing Product education of internal teams. Proof of Value (PoV) Management Collaborate with the sales team to design and execute effective PoV projects, showcasing the platform's value to prospective customers. Serve as the primary point of contact for PoV initiatives, coordinating cross-functional efforts to deliver successful outcomes. Develop customized success criteria and evaluation frameworks tailored to each prospect's goals. Monitor progress and engagement throughout the PoV process, providing regular updates to internal and external stakeholders. Deliver post-PoV success reviews to prospects, summarizing outcomes and proposing next steps for full platform adoption. Project and Process Management Design and implement strategic enhancements to the CS team's processes and workflows. Establish and monitor KPIs for the team. Identify and mitigate risks, forecast user adoption trends, and drive growth opportunities across customer accounts. Partner with the Head of Customer to proactively refine and optimize current CS operations, driving impactful initiatives. Leverage data analytics tools to track performance and make data-driven decisions. Ensure timely execution of customer journey touchpoints, including onboarding, adoption, and retention strategies. Marketing Support Act as voice of lawyer as part of Marketing's content strategy. Obtain customer testimonials and case studies to grow adoption and increase network effects. Customer Success Team Leadership As the CS team grows, foster a collaborative and supportive team environment, coaching and managing Customer Success Managers (CSMs) to achieve their full potential. Oversee hiring efforts to attract and onboard high-caliber talent, expanding the CS team as needed. Develop clear progression and development plans for team members to ensure professional growth. Monitor the team's day-to-day assignments, setting and ensuring KPIs are consistently met. Set standards, implement best practices, and create clear working methodologies for the team. Guide your team in understanding customers' evolving goals with Legatics and ensure the value of the platform is consistently demonstrated. Use customer and team performance data to make informed decisions on operational and procedural improvements. What Success Looks Like in This Role Customer Outcomes: Improved customer adoption rates based on matter targets and demonstrable impact on customer success metrics (as more data becomes available). Positive feedback from customers, with improved NPS and CSAT scores. Strategic growth opportunities identified and converted within accounts. Core Use Cases and New Use Case Expansion: Increased customer adoption and engagement with core use cases across accounts. Successful pilots of at least two new use cases within six months, with plan for promotion across all other relevant accounts. Use case success stories and outcomes documented and shared internally and externally. Training Function Leadership: 100% of new customers completing onboarding training within agreed timelines. Up-to-date and comprehensive training resources developed and actively utilized by customers. Proof of Value Project Management: Successful completion of all PoV projects. Customized PoV frameworks that align with prospects' strategic goals, leading to full customer status. Operational Excellence: Successful implementation of process improvements and SOPs. Enhanced efficiency and scalability within the CS team. Proactive identification and mitigation of risks within customer portfolios. Team Leadership: High team satisfaction. Clear progression pathways and development opportunities established for team members. Consistently meeting or exceeding team KPIs for user adoption and retention. Marketing Support: Act as voice of lawyer as part of Marketing's content strategy. Obtain customer testimonials and case studies to grow adoption and increase network effects. What We're Looking For We're looking for a strategic, customer-focused leader who thrives in a fast-paced environment. To be successful in this role, you should have: 3+ years of experience in Customer Success, Account Management, or a related role within legal tech or SaaS. Strong ability to analyze customer needs and translate them into effective engagement strategies. Expertise in structuring and delivering customer training programs. Experience leading Proof of Value (PoV) projects to drive sales conversion. A data-driven approach to measuring and improving customer success. Exceptional communication and relationship-building skills. A proactive mindset with the ability to drive initiatives forward independently. What we offer you: Competitive salary. 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Access to Mental healthcare for you and your immediate family. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective, and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status, or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive, and emotional intelligence . click apply for full job details