Customer Experience Manager

We're on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you're passionate about elevating service, empowering people, and shaping seamless customer journeys-this is your role.

This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.

What you'll do:

• Lead a customer contact team of 200-400FTE to deliver outstanding customer experiences
• Champion CEX journey mapping and CX best practices
• Own BAU performance while driving continuous improvement
• Inspire a high-performing, people-first culture

What you bring:

• Proven senior leadership in large contact centre environments
• Sharp CX instincts and journey management experience
• A coaching mindset and a love for getting the best from teams

Why us?

Because you want to make real change, not just manage. You believe great service is a team sport-and you're ready to lead from the front.

Please share your CV to