LexisNexis Risk Solutions
Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
LexisNexis Risk Solutions
Do you want to foster a culture of continuous learning, collaboration, and innovation? Senior UX Designer - Hybrid (London) About the Business: At ICIS, part of our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at . About our Team: Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. We are creative problem solvers with an entrepreneurial spirit. About the role: As a Senior UX Designer, you will work on industry-leading platforms and digital experiences. Reporting to the Lead UX Designer, you will be part of the wider Product Design team, working alongside Researchers, UI Designers, Product Managers, Engineers, Architects, and Data Scientists to deliver outstanding user experiences. At ICIS, we offer a range of products that this role will contribute to. For our subscriber users, Clarity is the primary platform where they log in regularly to access the wealth of information we provide. It is a data-rich experience, delivering insights from editors and analysts who publish content daily. The design challenges in Clarity revolve around ensuring information is intuitive, accessible, and valuable across multiple channels. In addition to subscriber-facing products, we also design internal tools used by our editors and analysts to create, manage, and publish content efficiently. These tools play a crucial role in the editorial workflow and are essential for delivering high-quality insights to our customers. As a Senior UX Designer, you will work across the end-to-end experience, designing for both internal and external users, ensuring seamless interactions across all touchpoints. This is an opportunity to influence the future of our digital products, mentor junior designers, and drive user-centered design processes that align with business objectives. Responsibilities: Lead UX design initiatives across multiple projects, from discovery to delivery. Apply user-centered design methodologies to create intuitive, accessible, and elegant solutions. Collaborate closely with product managers, developers, researchers, architects, and data scientists to define problems, explore solutions, and validate design decisions. Conduct usability testing and data analysis to inform and iterate designs. Design workflows, wireframes, and prototypes to bring ideas to life. Advocate for and contribute to the evolution of UX best practices, design processes, and team culture. Provide mentorship and support to junior designers, fostering a collaborative and learning-driven environment. Ensure consistency and scalability by contributing to and maintaining Nova, our ICIS design system. Requirements: Extensive experience in UX design with formal knowledge in Human-Computer Interaction (HCI) acquired through university courses, ongoing training, or certification. A designer who thrives in complex spaces and enjoys solving complex problems. Proven ability to lead UX projects in multidisciplinary teams, managing design processes effectively. Have a portfolio demonstrating expertise in user-centered design, prototyping, and problem-solving. Experience with usability testing, user research, and applying insights to improve products. Deep understanding of interaction design, information architecture, and accessibility best practices. Strong communication skills-able to present design rationales and take stakeholders on a journey. Have a collaborative mindset, eager to work with cross-functional teams to build impactful solutions. Experience with Figma, Jira, Miro, Dovetail, and other industry-standard tools. Be a self-starter with the ability to navigate ambiguity, identify opportunities, and drive meaningful change. Learn more about the LexisNexis Risk team and how we work here. At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
Do you want to foster a culture of continuous learning, collaboration, and innovation? Senior UX Designer - Hybrid (London) About the Business: At ICIS, part of our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at . About our Team: Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. We are creative problem solvers with an entrepreneurial spirit. About the role: As a Senior UX Designer, you will work on industry-leading platforms and digital experiences. Reporting to the Lead UX Designer, you will be part of the wider Product Design team, working alongside Researchers, UI Designers, Product Managers, Engineers, Architects, and Data Scientists to deliver outstanding user experiences. At ICIS, we offer a range of products that this role will contribute to. For our subscriber users, Clarity is the primary platform where they log in regularly to access the wealth of information we provide. It is a data-rich experience, delivering insights from editors and analysts who publish content daily. The design challenges in Clarity revolve around ensuring information is intuitive, accessible, and valuable across multiple channels. In addition to subscriber-facing products, we also design internal tools used by our editors and analysts to create, manage, and publish content efficiently. These tools play a crucial role in the editorial workflow and are essential for delivering high-quality insights to our customers. As a Senior UX Designer, you will work across the end-to-end experience, designing for both internal and external users, ensuring seamless interactions across all touchpoints. This is an opportunity to influence the future of our digital products, mentor junior designers, and drive user-centered design processes that align with business objectives. Responsibilities: Lead UX design initiatives across multiple projects, from discovery to delivery. Apply user-centered design methodologies to create intuitive, accessible, and elegant solutions. Collaborate closely with product managers, developers, researchers, architects, and data scientists to define problems, explore solutions, and validate design decisions. Conduct usability testing and data analysis to inform and iterate designs. Design workflows, wireframes, and prototypes to bring ideas to life. Advocate for and contribute to the evolution of UX best practices, design processes, and team culture. Provide mentorship and support to junior designers, fostering a collaborative and learning-driven environment. Ensure consistency and scalability by contributing to and maintaining Nova, our ICIS design system. Requirements: Extensive experience in UX design with formal knowledge in Human-Computer Interaction (HCI) acquired through university courses, ongoing training, or certification. A designer who thrives in complex spaces and enjoys solving complex problems. Proven ability to lead UX projects in multidisciplinary teams, managing design processes effectively. Have a portfolio demonstrating expertise in user-centered design, prototyping, and problem-solving. Experience with usability testing, user research, and applying insights to improve products. Deep understanding of interaction design, information architecture, and accessibility best practices. Strong communication skills-able to present design rationales and take stakeholders on a journey. Have a collaborative mindset, eager to work with cross-functional teams to build impactful solutions. Experience with Figma, Jira, Miro, Dovetail, and other industry-standard tools. Be a self-starter with the ability to navigate ambiguity, identify opportunities, and drive meaningful change. Learn more about the LexisNexis Risk team and how we work here. At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
EngineeringUK
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. ICIS Website About Our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. About the Role ICIS is seeking an experienced Senior Product Manager to join our growing international product team and play a key role in the development and delivery of ICIS' product portfolio, supporting our customers with the tools and data they need to successfully navigate global value chains every day. Working closely with customers, the product and technical teams, and a wider group of stakeholders, you will own and develop the commercial roadmap for Insight - the core of ICIS' portfolio that provides customers data and insight into what matters now. This includes insight, pricing and fundamental data delivered multichannel. Not only will you be working on exciting projects and with cutting edge technologies, but you will also be surrounded by a team of like-minded professionals from whom you can learn and grow. Responsibilities Own the development and delivery of the product strategy for Insight portfolio, with the objective of driving commercial outcomes for the company while meeting the ICIS mission to optimise the world's resources. Manage the product development lifecycle: participate in product discovery and testing, and present findings and recommendations to peers and stakeholders. Interact with customers to understand the challenges in developing industry, gather requirements, and understand key customer needs and market basics, ensuring we build the right things at the right time. Work closely with internal business partners (e.g. Sales, Marketing, Customer Support) to gather and assess product needs in the marketplace, manage customer feedback, and provide input and expertise to marketing and customer materials. Define and prioritise deliverables from design and planning to release while working with technical development teams, UX and design, fellow product managers and wider stakeholders. Work closely with the Product Analyst to interrogate and interpret data; drive conclusions from data and recommend and execute relevant actions to help drive further product development and increase customer satisfaction. Coach and mentor junior members of the team. Requirements Proven experience in managing complex data products, with experience in commodity market data preferred. Intellectual curiosity and a passion for understanding the evolving landscape of commodity markets and technical innovation. Demonstrated ability to bridge product strategy with technical implementation across different channels such as web, Cloud and data integration. Entrepreneurial mindset with the autonomy to drive product strategy and innovation. Excellent organisational and prioritisation skills with the ability to make decisions under pressure. Strong verbal and written communication skills, able to connect with a wide range of stakeholders at various levels of seniority. Understanding of agile methodologies such as Scrum. Strong networking and relationship-building skills across the organisation. Ability to thrive in ambiguity and simplify problems to guide the organisation towards clear decisions. Company At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our businesses span the following sectors: Aviation Chemicals & Energy Collections & Recovery Corporations & Non-Profits Financial Services Government Healthcare HR Insurance Law Enforcement & Public Safety Tax
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. ICIS Website About Our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. About the Role ICIS is seeking an experienced Senior Product Manager to join our growing international product team and play a key role in the development and delivery of ICIS' product portfolio, supporting our customers with the tools and data they need to successfully navigate global value chains every day. Working closely with customers, the product and technical teams, and a wider group of stakeholders, you will own and develop the commercial roadmap for Insight - the core of ICIS' portfolio that provides customers data and insight into what matters now. This includes insight, pricing and fundamental data delivered multichannel. Not only will you be working on exciting projects and with cutting edge technologies, but you will also be surrounded by a team of like-minded professionals from whom you can learn and grow. Responsibilities Own the development and delivery of the product strategy for Insight portfolio, with the objective of driving commercial outcomes for the company while meeting the ICIS mission to optimise the world's resources. Manage the product development lifecycle: participate in product discovery and testing, and present findings and recommendations to peers and stakeholders. Interact with customers to understand the challenges in developing industry, gather requirements, and understand key customer needs and market basics, ensuring we build the right things at the right time. Work closely with internal business partners (e.g. Sales, Marketing, Customer Support) to gather and assess product needs in the marketplace, manage customer feedback, and provide input and expertise to marketing and customer materials. Define and prioritise deliverables from design and planning to release while working with technical development teams, UX and design, fellow product managers and wider stakeholders. Work closely with the Product Analyst to interrogate and interpret data; drive conclusions from data and recommend and execute relevant actions to help drive further product development and increase customer satisfaction. Coach and mentor junior members of the team. Requirements Proven experience in managing complex data products, with experience in commodity market data preferred. Intellectual curiosity and a passion for understanding the evolving landscape of commodity markets and technical innovation. Demonstrated ability to bridge product strategy with technical implementation across different channels such as web, Cloud and data integration. Entrepreneurial mindset with the autonomy to drive product strategy and innovation. Excellent organisational and prioritisation skills with the ability to make decisions under pressure. Strong verbal and written communication skills, able to connect with a wide range of stakeholders at various levels of seniority. Understanding of agile methodologies such as Scrum. Strong networking and relationship-building skills across the organisation. Ability to thrive in ambiguity and simplify problems to guide the organisation towards clear decisions. Company At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our businesses span the following sectors: Aviation Chemicals & Energy Collections & Recovery Corporations & Non-Profits Financial Services Government Healthcare HR Insurance Law Enforcement & Public Safety Tax
