Field Sales Representative Energy Solutions Location: Home-based, covering South West and Mid-Wales Salary: £28,000 £33,000 (depending on experience) OTE: Additional £8,000 per annum based on targets Contract Type: Permanent, Full-time Package: Company car, private medical insurance, bonus, excellent pension, and more We are currently working with a leading national energy provider to recruit an experienced and motivated Field Sales Representative. This is a fantastic opportunity for a commercially savvy sales expert who thrives in a customer-facing environment and enjoys building long-term relationships. You'll be responsible for the full sales cycle from initial contact and needs analysis through to pricing, solution design, and contract negotiation. With a strong pipeline of warm leads and a well-known product offering, this role offers both stability and excellent earning potential. About of Field Sales Representative Role Own the full sales journey: lead generation, conversion, and account retention Work primarily with commercial clients across the South West and Mid-Wales, with some domestic accounts Build tailored energy solutions based on customer needs and technical requirements Develop a strong referral network of installers, specifiers, and industry partners Maintain compliance with installation requirements to ensure a smooth customer journey Deliver clear and persuasive proposals around pricing, service options, and customer value Retain and grow accounts through consultative renewals and strong client engagement Responsibilities of Field Sales Representative Previous experience in a field-based B2B or B2C sales role A consultative and solutions-focused sales style Strong communication and relationship-building skills Confident in negotiating pricing and presenting commercial value Familiarity with CRM systems (ideally Salesforce) Able to work autonomously, plan territory, and prioritise effectively Knowledge of energy, utilities, or technical service sales is desirable but not essential Requirement of Field Sales Representative Competitive base salary with realistic OTE of £8k+ Company car 25 days holiday + 8 bank holidays (plus the option to buy more) Private medical insurance and life assurance Excellent pension scheme with increased contributions after 2 years Staff discounts on energy products and high street retailers Structured training and ongoing support This is a fantastic opportunity to join a stable and growing sector, working for a well-established brand with a strong reputation in the market. If you re someone who enjoys autonomy, values relationship-led sales, and is ready to take your career to the next level get in touch to find out more. INDG
Jun 18, 2025
Full time
Field Sales Representative Energy Solutions Location: Home-based, covering South West and Mid-Wales Salary: £28,000 £33,000 (depending on experience) OTE: Additional £8,000 per annum based on targets Contract Type: Permanent, Full-time Package: Company car, private medical insurance, bonus, excellent pension, and more We are currently working with a leading national energy provider to recruit an experienced and motivated Field Sales Representative. This is a fantastic opportunity for a commercially savvy sales expert who thrives in a customer-facing environment and enjoys building long-term relationships. You'll be responsible for the full sales cycle from initial contact and needs analysis through to pricing, solution design, and contract negotiation. With a strong pipeline of warm leads and a well-known product offering, this role offers both stability and excellent earning potential. About of Field Sales Representative Role Own the full sales journey: lead generation, conversion, and account retention Work primarily with commercial clients across the South West and Mid-Wales, with some domestic accounts Build tailored energy solutions based on customer needs and technical requirements Develop a strong referral network of installers, specifiers, and industry partners Maintain compliance with installation requirements to ensure a smooth customer journey Deliver clear and persuasive proposals around pricing, service options, and customer value Retain and grow accounts through consultative renewals and strong client engagement Responsibilities of Field Sales Representative Previous experience in a field-based B2B or B2C sales role A consultative and solutions-focused sales style Strong communication and relationship-building skills Confident in negotiating pricing and presenting commercial value Familiarity with CRM systems (ideally Salesforce) Able to work autonomously, plan territory, and prioritise effectively Knowledge of energy, utilities, or technical service sales is desirable but not essential Requirement of Field Sales Representative Competitive base salary with realistic OTE of £8k+ Company car 25 days holiday + 8 bank holidays (plus the option to buy more) Private medical insurance and life assurance Excellent pension scheme with increased contributions after 2 years Staff discounts on energy products and high street retailers Structured training and ongoing support This is a fantastic opportunity to join a stable and growing sector, working for a well-established brand with a strong reputation in the market. If you re someone who enjoys autonomy, values relationship-led sales, and is ready to take your career to the next level get in touch to find out more. INDG
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role: We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advise, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector. As a Field Account Executive, you will be fully accountable for the development and growth of your area, driving both consumer choice and activated takeaway restaurants to maximise Just Eat orders. You will also act as a trusted advisor to our partners in your territory. Location: Paisley & Surrounding Area field-based & home-based. These are some of the key ingredients to the role: Maximise the potential of existing JUST EAT Takeaway Restaurants through building significant and mutually beneficial commercial relationships. Educate Restaurant Partners to provide the best possible customer service and experience to their JET consumers Play an integral role in the onboarding process of all new signings, ensuring that all new restaurants are visited within 14 days of going online and are optimised for success Prioritise order growth, via activated restaurants, as the measure of success and mentor Restaurant Partners on the vital steps to achieve this in their business. Use internal platforms (Salesforce, Restaurant Manager) to identify key opportunities for Restaurant Partner growth and find opportunities to drive personal efficiencies Leverage data and internal tools (Salesforce, Restaurant Manager) to identify growth opportunities and drive effective strategies. What will you bring to the table? Experience in a B2B sales or account management role A desire to take ownership of ambitious targets Strong presentation and communication skills A passion for learning and self-improvement Sharp attention to detail and the ability to handle multiple tasks effectively A keen interest in food and the world of restaurants An exceptional work ethic and the desire to make a difference Full clean UK driving licence Benefits: Flex Your Time! Choose flexible hours & schedule that fit your life Team Spirit! Join a collaborative team culture where your voice matters Grow With Us! Enjoy a clear career path & exciting growth opportunities Drive in Style! Cruise around in a branded Just Eat Takeaway car Tasty Perks! Get an £81 monthly takeaway spend allowance More Time Off! 25 days holiday + birthday leave & bank holidays (Plus, buy/sell up to 5 extra days!) Loyalty Rewards! Extra holidays or cash bonuses after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Top Benefits Package! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We Care! Full sick pay, volunteering leave & well-being support programs Extra Perks! Free eye tests, top brand discounts & cycle-to-work scheme Diversity & Inclusion! Mentorship, wellness programs & global career opportunities Level Up! Access to world-class training resources to fuel your success At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Jun 18, 2025
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role: We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advise, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector. As a Field Account Executive, you will be fully accountable for the development and growth of your area, driving both consumer choice and activated takeaway restaurants to maximise Just Eat orders. You will also act as a trusted advisor to our partners in your territory. Location: Paisley & Surrounding Area field-based & home-based. These are some of the key ingredients to the role: Maximise the potential of existing JUST EAT Takeaway Restaurants through building significant and mutually beneficial commercial relationships. Educate Restaurant Partners to provide the best possible customer service and experience to their JET consumers Play an integral role in the onboarding process of all new signings, ensuring that all new restaurants are visited within 14 days of going online and are optimised for success Prioritise order growth, via activated restaurants, as the measure of success and mentor Restaurant Partners on the vital steps to achieve this in their business. Use internal platforms (Salesforce, Restaurant Manager) to identify key opportunities for Restaurant Partner growth and find opportunities to drive personal efficiencies Leverage data and internal tools (Salesforce, Restaurant Manager) to identify growth opportunities and drive effective strategies. What will you bring to the table? Experience in a B2B sales or account management role A desire to take ownership of ambitious targets Strong presentation and communication skills A passion for learning and self-improvement Sharp attention to detail and the ability to handle multiple tasks effectively A keen interest in food and the world of restaurants An exceptional work ethic and the desire to make a difference Full clean UK driving licence Benefits: Flex Your Time! Choose flexible hours & schedule that fit your life Team Spirit! Join a collaborative team culture where your voice matters Grow With Us! Enjoy a clear career path & exciting growth opportunities Drive in Style! Cruise around in a branded Just Eat Takeaway car Tasty Perks! Get an £81 monthly takeaway spend allowance More Time Off! 25 days holiday + birthday leave & bank holidays (Plus, buy/sell up to 5 extra days!) Loyalty Rewards! Extra holidays or cash bonuses after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Top Benefits Package! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We Care! Full sick pay, volunteering leave & well-being support programs Extra Perks! Free eye tests, top brand discounts & cycle-to-work scheme Diversity & Inclusion! Mentorship, wellness programs & global career opportunities Level Up! Access to world-class training resources to fuel your success At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Salary: £24,570.00 per annum pro-rated Location: Faversham, Shelter Shop Contract: Permanent Hours: Part time, 22.5 per week Closing date: Tuesday the 1st of July at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Faversham shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Jun 18, 2025
Full time
Salary: £24,570.00 per annum pro-rated Location: Faversham, Shelter Shop Contract: Permanent Hours: Part time, 22.5 per week Closing date: Tuesday the 1st of July at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Faversham shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The Details Contract: Permanent Hybrid working: 3 days in the office (Mon, Tues, Weds), 2 working from home Salary: £40,000 - £45,000 depending on experience Bonus: Uncapped commission; £15,000+ / year is the likely range (to be confirmed) Benefits: Excellent pension, competition and reward schemes. Working hours : 8:30AM - 5PM OR 7:30AM - 4PM Location : Loughton, Essex The Opportunity The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention Impressive company growth; they have 3,000 existing clients (98% retention rate) We placed two BDRs into the company 12 months ago, both are doing really well and are enjoying it there The products are excellent, HR Managers want to speak with you, as recognition and retention are vital challenges they face Objections include clients looking to implement their own solution, or they might be resistant to change Company Overview Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation. Team Overview Sales Director, 7 Business Development Managers and 2 existing BDRs. The Role Gather outbound leads; research, identify, contact, and qualify new customers Follow up on inbound leads created from events, monthly webinars, social media marketing etc. Build an excellent understanding of how the products work, the benefits, client case studies and how to manage client objections Interpret target titles to determine correct contacts Write persuasive, concise, and compelling emails and InMails Schedule and conduct in depth discovery meetings Manage email and social media campaigns to find new prospects Use Salesforce and other tools to manage a pipeline of leads and opportunities Work with and test various sales technology solutions Gather information from clients and the market, and feedback to the leadership team Maintain contact with prospects regularly throughout the sales cycle The Person Ambitious sales person with a proven track record of achievement in business development or inside sales, ideally SaaS products Experience prospecting to companies of 5,000+ staff Experience working with or other CRM is a necessity Experience succeeding in goal-driven, metrics-based environments German or French language skills are desired but not essential Great communicator, able to clearly articulate technical information Innovative thinker that enjoys creative problem solving Persistence and resilience, loves tackling issues and getting results Proactive work ethic
Jun 18, 2025
Full time
The Details Contract: Permanent Hybrid working: 3 days in the office (Mon, Tues, Weds), 2 working from home Salary: £40,000 - £45,000 depending on experience Bonus: Uncapped commission; £15,000+ / year is the likely range (to be confirmed) Benefits: Excellent pension, competition and reward schemes. Working hours : 8:30AM - 5PM OR 7:30AM - 4PM Location : Loughton, Essex The Opportunity The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention Impressive company growth; they have 3,000 existing clients (98% retention rate) We placed two BDRs into the company 12 months ago, both are doing really well and are enjoying it there The products are excellent, HR Managers want to speak with you, as recognition and retention are vital challenges they face Objections include clients looking to implement their own solution, or they might be resistant to change Company Overview Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation. Team Overview Sales Director, 7 Business Development Managers and 2 existing BDRs. The Role Gather outbound leads; research, identify, contact, and qualify new customers Follow up on inbound leads created from events, monthly webinars, social media marketing etc. Build an excellent understanding of how the products work, the benefits, client case studies and how to manage client objections Interpret target titles to determine correct contacts Write persuasive, concise, and compelling emails and InMails Schedule and conduct in depth discovery meetings Manage email and social media campaigns to find new prospects Use Salesforce and other tools to manage a pipeline of leads and opportunities Work with and test various sales technology solutions Gather information from clients and the market, and feedback to the leadership team Maintain contact with prospects regularly throughout the sales cycle The Person Ambitious sales person with a proven track record of achievement in business development or inside sales, ideally SaaS products Experience prospecting to companies of 5,000+ staff Experience working with or other CRM is a necessity Experience succeeding in goal-driven, metrics-based environments German or French language skills are desired but not essential Great communicator, able to clearly articulate technical information Innovative thinker that enjoys creative problem solving Persistence and resilience, loves tackling issues and getting results Proactive work ethic
Area Sales Managers x 5 DT, SP, BH, SO, PO, GU, RH, BN (South Central) CV, NN, MK, SG, OX, HP, LU, AL and SN (Home counties) ST, TF, WV, WS, DY, B, WR, LD, HR and GL (West Mids) RG, SL, UB, TW, KT, W, SW and SM (West London) RM, SE, CR, BR, DA, ME, DT and TN (South East) Are you looking for a company who wants to develop your skills and offer you a fulfilling career? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you! We value our team members and believe in providing a supportive and rewarding work environment. A leading company in plumbing products, dedicated to delivering high-quality products/services that make a positive impact in people's lives. Our commitment to excellence has earned us a strong reputation in the market and a loyal customer base. As a Field Sales Representative, you will be an integral part of our success story, driving growth and forging lasting partnerships. You will be responsible for: Winning projects for commercial and residential builds and refurbs. Building and maintaining strong relationships with specifiers, housebuilders, contractors and installers. To excel in this role, you'll need: Previous experience in ANY field sales environment (industry-specific experience is NOT required). Excellent communication and interpersonal skills to connect with clients and team members. The Package : £40,000 - £50,000 basic £10,000 - £20,000 commission 25 days holiday plus stats Company Car Laptop Mobile Pension Full training and development plan
Jun 18, 2025
Full time
Area Sales Managers x 5 DT, SP, BH, SO, PO, GU, RH, BN (South Central) CV, NN, MK, SG, OX, HP, LU, AL and SN (Home counties) ST, TF, WV, WS, DY, B, WR, LD, HR and GL (West Mids) RG, SL, UB, TW, KT, W, SW and SM (West London) RM, SE, CR, BR, DA, ME, DT and TN (South East) Are you looking for a company who wants to develop your skills and offer you a fulfilling career? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you! We value our team members and believe in providing a supportive and rewarding work environment. A leading company in plumbing products, dedicated to delivering high-quality products/services that make a positive impact in people's lives. Our commitment to excellence has earned us a strong reputation in the market and a loyal customer base. As a Field Sales Representative, you will be an integral part of our success story, driving growth and forging lasting partnerships. You will be responsible for: Winning projects for commercial and residential builds and refurbs. Building and maintaining strong relationships with specifiers, housebuilders, contractors and installers. To excel in this role, you'll need: Previous experience in ANY field sales environment (industry-specific experience is NOT required). Excellent communication and interpersonal skills to connect with clients and team members. The Package : £40,000 - £50,000 basic £10,000 - £20,000 commission 25 days holiday plus stats Company Car Laptop Mobile Pension Full training and development plan
Better places, thriving communities. Job Overview To oversee the delivery of Engineering and Facilities Management services to a key customer within London. Ensuring profitability, working capital management and building long lasting, loyal customer relationships. Overall leadership of a team of Operations Managers, Critical Engineering resources and Commercial support who have responsibility for operational and service delivery. The role requires the Account Director to own and grow the customer account and develop a motivated team that is passionate, lives by service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities. Lead from the front, prioritise spending time with team members, customers and vendors. Manage a team of Managers. Responsible for managing a budget of £10 - 15m. Expected to exceed budget performance through revenue growth and cost optimisation. To ensure that Quality, Health, Safety and Environmental standards are not only implemented but championed. Main Duties Lead, coordinate, integrate, and manage resources to ensure they are of appropriate quality (whether people, financial, or assets) and are developed to meet strategic direction, standards, and requirements. Develop policies, plans & approaches and ensure these are implemented effectively for the Account such that resources are in place to operationalise the strategy and deliver targets & objectives over the planning cycle. Ensure development & deployment of best-in-class account strategies, plans, approaches & techniques including forecasting, capability & skills development, recording, reporting & product knowledge across an account management team to ensure income attainment & future growth consistent with volume & margin objectives for the strategic account. Ensure the delivery of best-in-class engineering maintenance at sites with Critical Infrastructure assets. Ensure effective planning and coordination of resources to deliver contract requirements for planned & reactive maintenance, working with client representatives to achieve efficient access arrangements. Deliver positive net promotor scores with the customer, ensuring regular experience surveys in line with Mitie policy. Promote and manage positive social value within the account in accordance with commitments made as part of tender responses and Mitie best practice. Facilitate & build relationships with opinion leaders within the customer of long-term strategic importance to the business to ensure sharing of products, values & approaches and to maximise business & sales opportunity and attainment of annual sales objectives for the accounts. Manage project & sales pipeline, work with marketing teams to secure required income and growth. Manage delivery performance & achievement, work with contract managers to ensure contract and account services are delivered consistent with terms of the contract and anticipate income for the contract. What we are looking for Have extensive experience in Facilities Management leadership positions, managing multi-disciplinary teams. Possess excellent communication skills and be able to engage senior stakeholders and engage at a strategic level with clients Have a track record of managing accounts around £10 - 20m pa Able to influence and drive team performance through collaboration and empowerment, ensuring the teams' capability is maximised Have a good level of experience in Hard Services, preferably including Critical Environment Management as well as complex mobile delivery Have a track record of delivering business growth in contracts and within adjacent service Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Jun 18, 2025
Full time
Better places, thriving communities. Job Overview To oversee the delivery of Engineering and Facilities Management services to a key customer within London. Ensuring profitability, working capital management and building long lasting, loyal customer relationships. Overall leadership of a team of Operations Managers, Critical Engineering resources and Commercial support who have responsibility for operational and service delivery. The role requires the Account Director to own and grow the customer account and develop a motivated team that is passionate, lives by service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities. Lead from the front, prioritise spending time with team members, customers and vendors. Manage a team of Managers. Responsible for managing a budget of £10 - 15m. Expected to exceed budget performance through revenue growth and cost optimisation. To ensure that Quality, Health, Safety and Environmental standards are not only implemented but championed. Main Duties Lead, coordinate, integrate, and manage resources to ensure they are of appropriate quality (whether people, financial, or assets) and are developed to meet strategic direction, standards, and requirements. Develop policies, plans & approaches and ensure these are implemented effectively for the Account such that resources are in place to operationalise the strategy and deliver targets & objectives over the planning cycle. Ensure development & deployment of best-in-class account strategies, plans, approaches & techniques including forecasting, capability & skills development, recording, reporting & product knowledge across an account management team to ensure income attainment & future growth consistent with volume & margin objectives for the strategic account. Ensure the delivery of best-in-class engineering maintenance at sites with Critical Infrastructure assets. Ensure effective planning and coordination of resources to deliver contract requirements for planned & reactive maintenance, working with client representatives to achieve efficient access arrangements. Deliver positive net promotor scores with the customer, ensuring regular experience surveys in line with Mitie policy. Promote and manage positive social value within the account in accordance with commitments made as part of tender responses and Mitie best practice. Facilitate & build relationships with opinion leaders within the customer of long-term strategic importance to the business to ensure sharing of products, values & approaches and to maximise business & sales opportunity and attainment of annual sales objectives for the accounts. Manage project & sales pipeline, work with marketing teams to secure required income and growth. Manage delivery performance & achievement, work with contract managers to ensure contract and account services are delivered consistent with terms of the contract and anticipate income for the contract. What we are looking for Have extensive experience in Facilities Management leadership positions, managing multi-disciplinary teams. Possess excellent communication skills and be able to engage senior stakeholders and engage at a strategic level with clients Have a track record of managing accounts around £10 - 20m pa Able to influence and drive team performance through collaboration and empowerment, ensuring the teams' capability is maximised Have a good level of experience in Hard Services, preferably including Critical Environment Management as well as complex mobile delivery Have a track record of delivering business growth in contracts and within adjacent service Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Some travel within UK LOCATION: Portsmouth (60% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday ( Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop , lunchtime pilates Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? ABOUT THE ROLE The Systems Engineer will define, produce, validate and support Systems Simulation products for Airbus internal and external customers matching the required safety, quality and performance levels according to Airbus systems engineering processes and the needs of our customers. This role involves creating digital representations of systems, analyzing them, and using the models to simulate and test various scenarios before the system is built. This approach, known as Model-Based Systems Engineering (MBSE), improves communication, collaboration, and efficiency in the design process HOW YOU WILL CONTRIBUTE TO THE TEAM Responsible for defining the solution baseline for the mission system over its lifecycle. Defining the Operational and System level architecture within an Architectural Framework using appropriate modelling tools. Ensuring traceability of the architecture to requirements. Capturing design trade off analysis and validating assumptions. ABOUT YOU Systems Engineering experience with a background in delivering hardware and software projects. Knowledge of MBSE, experience in one or more Architectural Framework (e.g. DODAF, NAF). Experience of using high level modelling languages (e.g. SysML, UML) Experience in using Sparx Enterprise Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Sub-system development By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 18, 2025
Full time
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Some travel within UK LOCATION: Portsmouth (60% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday ( Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop , lunchtime pilates Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? ABOUT THE ROLE The Systems Engineer will define, produce, validate and support Systems Simulation products for Airbus internal and external customers matching the required safety, quality and performance levels according to Airbus systems engineering processes and the needs of our customers. This role involves creating digital representations of systems, analyzing them, and using the models to simulate and test various scenarios before the system is built. This approach, known as Model-Based Systems Engineering (MBSE), improves communication, collaboration, and efficiency in the design process HOW YOU WILL CONTRIBUTE TO THE TEAM Responsible for defining the solution baseline for the mission system over its lifecycle. Defining the Operational and System level architecture within an Architectural Framework using appropriate modelling tools. Ensuring traceability of the architecture to requirements. Capturing design trade off analysis and validating assumptions. ABOUT YOU Systems Engineering experience with a background in delivering hardware and software projects. Knowledge of MBSE, experience in one or more Architectural Framework (e.g. DODAF, NAF). Experience of using high level modelling languages (e.g. SysML, UML) Experience in using Sparx Enterprise Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Sub-system development By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
I. GENERAL INFORMATION JOB TITLE: Coverage Banker, Global Corporates REPORTS TO: Group Head, Client Coverage DEPARTMENT: Corporate & Investment Bank LOCATION: London II. JOB PURPOSE As a Coverage Banker, the role is to manage and grow a portfolio of Global Corporates relationships, business and revenue in a profitable and cost-effective manner across the Ecobank network. To deeply understand our global client needs and objectives and identify opportunities for the Corporate Bank to support clients in addressing their needs relating to loans and liquidity, transactional banking and cash management. The portfolio contains a number of commodity traders; therefore, a comprehensive understanding of trade finance is required. III. KEY RESPONSIBILITIES SALES AND RELATIONSHIP MANAGEMENT Act as Single Point of accountability for a portfolio of globally networked customers (UK, Europe & US) and ensure appropriate face-to-face coverage with key senior contacts in all Affiliates. Conduct joint sales pitches with Group Heads, Product Heads, Corporate Bank (CB) Cluster Head, CB Heads, Local Account Managers (LAMs) and product team with emphasis on cross selling to increase wallet share for Ecobank. Support Global Account Managers (GAMs) and LAMs in originating, structuring and executing strategic transactions Attain targeted revenues goals, performance targets and customer satisfaction Work with the relevant Business Group, Product, Cluster and Country CB Heads to maintain and document a Global Account Plan strategy which should, at a minimum, include the following: Profile of account including key business and financial drivers, geographic profile, business strategy and key executives Profile of existing customer operations including strategy initiatives, supply chain map and supplier profiles (i.e. relative share of wallet between vendors). Thorough analysis of Ecobank's strengths, weaknesses, opportunities and threats relative to the individual account, provide a summary of the business opportunities offered, critical success factors and associated risk/resource considerations. Together with GAMs and LAMs, review Account Plans for all networked customers with a view to enhancing credit profile, business volumes and earnings Leverage on the network relationships to generate increased revenue across all product spectrums for each client grouping BUSINESS DEVELOPMENT Support Affiliates in on-boarding Global Prospects Identify business and alliance opportunities and engage with Corporate Bank Product Group as well as Commercial Bank and Consumer teams to develop joint engagement plan. Identify and implement marketing strategies and business opportunities development and implementation of network sales process to drive pipeline growth and deal execution for the regional names. Understand customer needs and provide with products and services to satisfy client needs and achieve strategic objectives. Develop executive contact plan and arrange meetings with appropriate Ecobank Group Heads CREDIT MANAGEMENT Support the renewal and establishment of Global Credit Applications (CA) application incorporating a risk assessment of the customer group and facility listings needs across the Affiliates Clearly establish Parent Support Policy Obtain approval of limit applications for constituents of customer groups. Agree pricing with GAMs and LAMs. Ensure that all exposures to all constituents of a customer group are accurately recorded in all Bank credit reporting systems. Ensure that LAMs are aware of and fully understand, all terms of a Group Application or Single CA, including the parental support arrangement relative to the particular relationship. Ensure no loss of valued networked corporate relationships due to inefficiency. IV. JOB CONTEXT The role involves frequent travelling to Middle Africa Affiliates and interaction with Senior and Executive representatives of Global Corporates/ Multinationals. The incumbent should be customer & results focused; highly self-motivated with a professional can do approach. Bilingual speaking (English/ French) is ideal. The role sits in the United Kingdom Representative Office. V. JOB SCALE CORPORATE BANKING Manage a portfolio of Global Corporates principally UK & Internationally based OTHERS Constant interaction with Senior and Executive colleagues from Corporate Bank Heads of Ecobank's 34 affiliates in Africa Group Cash management Group Trade Finance Group Treasury Group and Affiliates Risk & Credit VI. PROFILE SPECIFICATION EXPERIENCE At least 12-15 years origination & sales experience with good sales track record, preferably in Wholesale/Corporate Banking Ability to interact and negotiate with the client organization at the global decision-making level Ability to engage at Senior level, CFO and Group Treasurer Internationally savvy with capacity to engage various cultures Strong credit skills and lending experience required Customer focused & results orientated Excellent verbal and written communication skills in relevant languages to the accounts assigned Ability to pull together various resources to sell and deliver customer solutions Good organizational and time management skills are highly desirable Result driven team player Strong leader who can make tough calls Inclusive, flexible, internationally savvy and sensitive to client culture. EDUCATION Bachelor's/Master's degree in Business Administration, Marketing or related field of study. Formally credit trained PERSONAL ATTRIBUTES Cooperative working style and strong communication skills are required, in order to develop and maintain effective working relationships both externally and internally, with colleagues on the ground in the affiliate, the Region and the Group Office. Self-starter capable of working on your own initiative Strong interpersonal, influencing and communication skills Deadline for submitting all applications is June 2nd, 2025.
Jun 18, 2025
Full time
I. GENERAL INFORMATION JOB TITLE: Coverage Banker, Global Corporates REPORTS TO: Group Head, Client Coverage DEPARTMENT: Corporate & Investment Bank LOCATION: London II. JOB PURPOSE As a Coverage Banker, the role is to manage and grow a portfolio of Global Corporates relationships, business and revenue in a profitable and cost-effective manner across the Ecobank network. To deeply understand our global client needs and objectives and identify opportunities for the Corporate Bank to support clients in addressing their needs relating to loans and liquidity, transactional banking and cash management. The portfolio contains a number of commodity traders; therefore, a comprehensive understanding of trade finance is required. III. KEY RESPONSIBILITIES SALES AND RELATIONSHIP MANAGEMENT Act as Single Point of accountability for a portfolio of globally networked customers (UK, Europe & US) and ensure appropriate face-to-face coverage with key senior contacts in all Affiliates. Conduct joint sales pitches with Group Heads, Product Heads, Corporate Bank (CB) Cluster Head, CB Heads, Local Account Managers (LAMs) and product team with emphasis on cross selling to increase wallet share for Ecobank. Support Global Account Managers (GAMs) and LAMs in originating, structuring and executing strategic transactions Attain targeted revenues goals, performance targets and customer satisfaction Work with the relevant Business Group, Product, Cluster and Country CB Heads to maintain and document a Global Account Plan strategy which should, at a minimum, include the following: Profile of account including key business and financial drivers, geographic profile, business strategy and key executives Profile of existing customer operations including strategy initiatives, supply chain map and supplier profiles (i.e. relative share of wallet between vendors). Thorough analysis of Ecobank's strengths, weaknesses, opportunities and threats relative to the individual account, provide a summary of the business opportunities offered, critical success factors and associated risk/resource considerations. Together with GAMs and LAMs, review Account Plans for all networked customers with a view to enhancing credit profile, business volumes and earnings Leverage on the network relationships to generate increased revenue across all product spectrums for each client grouping BUSINESS DEVELOPMENT Support Affiliates in on-boarding Global Prospects Identify business and alliance opportunities and engage with Corporate Bank Product Group as well as Commercial Bank and Consumer teams to develop joint engagement plan. Identify and implement marketing strategies and business opportunities development and implementation of network sales process to drive pipeline growth and deal execution for the regional names. Understand customer needs and provide with products and services to satisfy client needs and achieve strategic objectives. Develop executive contact plan and arrange meetings with appropriate Ecobank Group Heads CREDIT MANAGEMENT Support the renewal and establishment of Global Credit Applications (CA) application incorporating a risk assessment of the customer group and facility listings needs across the Affiliates Clearly establish Parent Support Policy Obtain approval of limit applications for constituents of customer groups. Agree pricing with GAMs and LAMs. Ensure that all exposures to all constituents of a customer group are accurately recorded in all Bank credit reporting systems. Ensure that LAMs are aware of and fully understand, all terms of a Group Application or Single CA, including the parental support arrangement relative to the particular relationship. Ensure no loss of valued networked corporate relationships due to inefficiency. IV. JOB CONTEXT The role involves frequent travelling to Middle Africa Affiliates and interaction with Senior and Executive representatives of Global Corporates/ Multinationals. The incumbent should be customer & results focused; highly self-motivated with a professional can do approach. Bilingual speaking (English/ French) is ideal. The role sits in the United Kingdom Representative Office. V. JOB SCALE CORPORATE BANKING Manage a portfolio of Global Corporates principally UK & Internationally based OTHERS Constant interaction with Senior and Executive colleagues from Corporate Bank Heads of Ecobank's 34 affiliates in Africa Group Cash management Group Trade Finance Group Treasury Group and Affiliates Risk & Credit VI. PROFILE SPECIFICATION EXPERIENCE At least 12-15 years origination & sales experience with good sales track record, preferably in Wholesale/Corporate Banking Ability to interact and negotiate with the client organization at the global decision-making level Ability to engage at Senior level, CFO and Group Treasurer Internationally savvy with capacity to engage various cultures Strong credit skills and lending experience required Customer focused & results orientated Excellent verbal and written communication skills in relevant languages to the accounts assigned Ability to pull together various resources to sell and deliver customer solutions Good organizational and time management skills are highly desirable Result driven team player Strong leader who can make tough calls Inclusive, flexible, internationally savvy and sensitive to client culture. EDUCATION Bachelor's/Master's degree in Business Administration, Marketing or related field of study. Formally credit trained PERSONAL ATTRIBUTES Cooperative working style and strong communication skills are required, in order to develop and maintain effective working relationships both externally and internally, with colleagues on the ground in the affiliate, the Region and the Group Office. Self-starter capable of working on your own initiative Strong interpersonal, influencing and communication skills Deadline for submitting all applications is June 2nd, 2025.
Salary: £24,711 per annum pro-rated Location: Shelter shop, Glasgow Pollockshaws Road Contract: Permanent Hours: Full time 37.5 hours Closing date: Tuesday the 1st of July at 11:30pm This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. We re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Glasgow Pollockshaws Road shop. About you You will need to be an active team player and be able to demonstrate how you ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter s cause. You will develop your own and your teams interests in merchandising the shop attracting customers and continually develop yours and your team s knowledge of Shelter, who we are and what we do. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Jun 18, 2025
Full time
Salary: £24,711 per annum pro-rated Location: Shelter shop, Glasgow Pollockshaws Road Contract: Permanent Hours: Full time 37.5 hours Closing date: Tuesday the 1st of July at 11:30pm This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. We re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Glasgow Pollockshaws Road shop. About you You will need to be an active team player and be able to demonstrate how you ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter s cause. You will develop your own and your teams interests in merchandising the shop attracting customers and continually develop yours and your team s knowledge of Shelter, who we are and what we do. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Inside Sales Account Representative - C4L Team Not even digitally ground-breaking products sell themselves. At Dell Technologies, we're determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products - client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email. The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Representative on our Inside Sales Account Manager Team in Glasgow. What you'll achieve As an Inside Sales Account Manager, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. You will: •Gain new accounts and seek opportunities in your account territory •Manage small to medium-sized accounts •Stay informed of industry trends to help resolve specific market challenges •Recommend business solutions supported with data Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements •Ability to work well in a team •Potential to use multiple sales tools simultaneously to complete sales transactions •Ability to establish relationships with customers and partners Desirable Requirements •Recent graduate with industry related degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R265052
Jun 18, 2025
Full time
Inside Sales Account Representative - C4L Team Not even digitally ground-breaking products sell themselves. At Dell Technologies, we're determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products - client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email. The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Representative on our Inside Sales Account Manager Team in Glasgow. What you'll achieve As an Inside Sales Account Manager, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. You will: •Gain new accounts and seek opportunities in your account territory •Manage small to medium-sized accounts •Stay informed of industry trends to help resolve specific market challenges •Recommend business solutions supported with data Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements •Ability to work well in a team •Potential to use multiple sales tools simultaneously to complete sales transactions •Ability to establish relationships with customers and partners Desirable Requirements •Recent graduate with industry related degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R265052
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Jun 17, 2025
Full time
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Jun 17, 2025
Full time
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Jun 17, 2025
Full time
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Jun 17, 2025
Full time
Where: EE Lancaster Contact Centre Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission! Start Date: 11th August 2025 Full Time: 37.5 hours per week If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave: Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts: Save on EE & BT products, including mobile and broadband. Career Development: Support in achieving the career you want without limits. Season Ticket Travel Loan: Funds for your travel to and from work. Volunteering Days: Give back to your local community. Optional Private Healthcare and Dental: Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva, you will be able to continuously improve yourself and us - working on challenges that truly matter with people who care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System , which makes everything possible. As the Director Site Quality you will collaborate closely with cross functional leadership and associates to ensure compliant execution, monitoring, and continuous improvement of the implemented QMS in line with certification requirements and customer expectations. This position reports to the Sr Director QA Bioprocess Filtration and leads both the Quality Control and Quality Assurance teams located in Ilfracombe . This is an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: Quality Leadership & Compliance: Serve as the Ilfracombe site's Quality Management Representative, leading QA/QC functions, ensuring regulatory compliance, and aligning with organizational quality goals. Quality Management System (QMS): Implement, maintain, and optimize the Cytiva QMS, ensuring procedures, work instructions, and IT systems support site operations and lead with DBS mindset to drive continuous improvement. Strategic Partnership & Advocacy: Collaborate with site and global leadership to address process changes, advocate for site-specific needs, and drive customer-centric solutions during change management initiatives. Team Development & Performance: Build a high-performing quality department, fostering a safe, empowering environment that encourages skill development, psychological safety, and continuous improvement. Audits, Reporting, & Representation: Lead Quality Management Reviews, define and monitor KPIs, host audits, and represent the site in executive discussions and global best practice initiatives. Who you are: Hold a Bachelor's degree, preferably in Science, Business, or Engineering. Have at least 7 years of experience in Quality Assurance, Quality Engineering, or Manufacturing Operations within Life Sciences, Biotechnology, Medical Device, Biopharma, or other FDA/EPA-regulated manufacturing environments. Possess several years of leadership experience, with senior leadership roles in QA, Operations, or Quality Engineering preferred. Regulatory and Quality Expertise: Strong knowledge of ISO standards, FDA regulations, cGMPs, CFR requirements, and quality management practices, including operational controls, CAPA, complaints, audits, and risk management. Analytical and Process Optimization: Proficiency in quality statistical methods, Lean Manufacturing principles, Six Sigma methodologies, and Root Cause Analysis tools to drive data-driven decisions and resource optimization. Leadership and Communication: Proven ability to lead, coach, and mentor teams; manage performance; plan succession; and effectively communicate at all organizational levels, both written and verbal. Strategic and Operational Acumen: Skilled in managing budgets, assessing opportunity costs, and fostering innovative problem-solving, while maintaining exceptional organizational and time management capabilities. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel 10% of the time to other Cytiva manufacturing locations in Europe and Worldwide, as required. Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Jun 17, 2025
Full time
to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva, you will be able to continuously improve yourself and us - working on challenges that truly matter with people who care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System , which makes everything possible. As the Director Site Quality you will collaborate closely with cross functional leadership and associates to ensure compliant execution, monitoring, and continuous improvement of the implemented QMS in line with certification requirements and customer expectations. This position reports to the Sr Director QA Bioprocess Filtration and leads both the Quality Control and Quality Assurance teams located in Ilfracombe . This is an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: Quality Leadership & Compliance: Serve as the Ilfracombe site's Quality Management Representative, leading QA/QC functions, ensuring regulatory compliance, and aligning with organizational quality goals. Quality Management System (QMS): Implement, maintain, and optimize the Cytiva QMS, ensuring procedures, work instructions, and IT systems support site operations and lead with DBS mindset to drive continuous improvement. Strategic Partnership & Advocacy: Collaborate with site and global leadership to address process changes, advocate for site-specific needs, and drive customer-centric solutions during change management initiatives. Team Development & Performance: Build a high-performing quality department, fostering a safe, empowering environment that encourages skill development, psychological safety, and continuous improvement. Audits, Reporting, & Representation: Lead Quality Management Reviews, define and monitor KPIs, host audits, and represent the site in executive discussions and global best practice initiatives. Who you are: Hold a Bachelor's degree, preferably in Science, Business, or Engineering. Have at least 7 years of experience in Quality Assurance, Quality Engineering, or Manufacturing Operations within Life Sciences, Biotechnology, Medical Device, Biopharma, or other FDA/EPA-regulated manufacturing environments. Possess several years of leadership experience, with senior leadership roles in QA, Operations, or Quality Engineering preferred. Regulatory and Quality Expertise: Strong knowledge of ISO standards, FDA regulations, cGMPs, CFR requirements, and quality management practices, including operational controls, CAPA, complaints, audits, and risk management. Analytical and Process Optimization: Proficiency in quality statistical methods, Lean Manufacturing principles, Six Sigma methodologies, and Root Cause Analysis tools to drive data-driven decisions and resource optimization. Leadership and Communication: Proven ability to lead, coach, and mentor teams; manage performance; plan succession; and effectively communicate at all organizational levels, both written and verbal. Strategic and Operational Acumen: Skilled in managing budgets, assessing opportunity costs, and fostering innovative problem-solving, while maintaining exceptional organizational and time management capabilities. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel 10% of the time to other Cytiva manufacturing locations in Europe and Worldwide, as required. Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Experience Manager Role Profile Reports to: Head of Ecommerce Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week Role Overview We are seeking a dynamic and experienced Customer Experience Manager to join our team. The ideal candidate will be passionate about delivering outstanding customer service across multiple channels and enhancing the overall customer experience. They will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. What does a typical day sound like? Responsibilities include: Developing and implementing customer service strategies to drive customer satisfaction, loyalty, and retention. Lead and mentor a team of customer service representatives to deliver exceptional service across all channels, including phone, email, chat, and social media. Establish and maintain service level agreements (SLAs) to ensure timely and efficient resolution of customer inquiries, issues, and complaints. Monitor customer feedback and satisfaction metrics, analyse trends, and identify areas for improvement. Collaborate with cross-functional teams, including sales, marketing, and operations, to optimize the customer journey and drive revenue growth. Implement customer experience initiatives, such as loyalty programs, personalized recommendations, and post-purchase support, to enhance the overall customer experience. Develop and maintain customer service policies, procedures, and training programs to ensure consistency and quality standards. Stay current on industry trends, best practices, and emerging technologies related to customer service and customer experience. Qualifications required: Proven experience in customer service management, preferably in the retail or e-commerce industry. Strong leadership skills with the ability to motivate and inspire a team. Excellent communication and interpersonal skills, with a customer-centric approach. Proficiency in customer service software, CRM systems, and other relevant tools. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions. Creative problem-solving abilities and a proactive attitude towards continuous improvement. Passion for the outdoors and outdoor activities is a plus. Working for Trespass You will receive 30 days holiday to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Free parking as there is nothing worse than parking metres and additional costs, meaning . buy the coffee! Pension contributions and more! Join our team and be part of a company that is dedicated to helping people explore and enjoy the great outdoors while providing exceptional customer service every step of the way. Apply now to embark on your next adventure with us! Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
Jun 17, 2025
Full time
Customer Experience Manager Role Profile Reports to: Head of Ecommerce Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week Role Overview We are seeking a dynamic and experienced Customer Experience Manager to join our team. The ideal candidate will be passionate about delivering outstanding customer service across multiple channels and enhancing the overall customer experience. They will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. What does a typical day sound like? Responsibilities include: Developing and implementing customer service strategies to drive customer satisfaction, loyalty, and retention. Lead and mentor a team of customer service representatives to deliver exceptional service across all channels, including phone, email, chat, and social media. Establish and maintain service level agreements (SLAs) to ensure timely and efficient resolution of customer inquiries, issues, and complaints. Monitor customer feedback and satisfaction metrics, analyse trends, and identify areas for improvement. Collaborate with cross-functional teams, including sales, marketing, and operations, to optimize the customer journey and drive revenue growth. Implement customer experience initiatives, such as loyalty programs, personalized recommendations, and post-purchase support, to enhance the overall customer experience. Develop and maintain customer service policies, procedures, and training programs to ensure consistency and quality standards. Stay current on industry trends, best practices, and emerging technologies related to customer service and customer experience. Qualifications required: Proven experience in customer service management, preferably in the retail or e-commerce industry. Strong leadership skills with the ability to motivate and inspire a team. Excellent communication and interpersonal skills, with a customer-centric approach. Proficiency in customer service software, CRM systems, and other relevant tools. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions. Creative problem-solving abilities and a proactive attitude towards continuous improvement. Passion for the outdoors and outdoor activities is a plus. Working for Trespass You will receive 30 days holiday to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Free parking as there is nothing worse than parking metres and additional costs, meaning . buy the coffee! Pension contributions and more! Join our team and be part of a company that is dedicated to helping people explore and enjoy the great outdoors while providing exceptional customer service every step of the way. Apply now to embark on your next adventure with us! Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
We are working with a busy and high-performing local authority to appoint an experienced Senior Complaints Manager. This critical role will support the effective and timely handling of complaints across the council's Repairs and Investment services, ensuring a high standard of customer service and statutory compliance. You will provide expert advice and guidance to staff, supervisors, and senior management, ensuring complaints, Members' Enquiries, FOIs and other correspondence are resolved in accordance with corporate policy and deadlines. You will also play a central role in supporting and overseeing the investigation of complex complaints and deputising for the Customer Experience Manager when required. The Role Ensure all complaints and enquiries are handled in accordance with corporate policies and performance targets. Support staff across the Repairs and Investment service with advice and guidance on complaint handling and resolution. Lead on complex complaint investigations, critically analysing evidence, legislation, policy and guidance to identify appropriate remedies. Work with the Customer Experience Manager to review complaint responses and ensure sensitive, appropriate communication with complainants and their representatives. Supervise the day-to-day operations of the Complaints Team in the absence of the Customer Experience Manager. Identify trends, risks, and service delivery issues arising from complaints and work with senior managers to implement service improvements. Liaise with multiple internal departments and external agencies to ensure complaints are resolved efficiently and effectively. Key Requirements Strong experience in complaints handling within housing repairs or a similar customer-focused environment. Demonstrable experience of managing complex investigations and advising senior staff. Excellent written and verbal communication skills. Ability to analyse detailed information and apply legislation, policy, and procedure appropriately. Experience of supervising or supporting the management of a team. Ability to work independently and manage competing deadlines in a high-volume environment. A strong understanding of local government housing services, including the political and public context. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 17, 2025
Contractor
We are working with a busy and high-performing local authority to appoint an experienced Senior Complaints Manager. This critical role will support the effective and timely handling of complaints across the council's Repairs and Investment services, ensuring a high standard of customer service and statutory compliance. You will provide expert advice and guidance to staff, supervisors, and senior management, ensuring complaints, Members' Enquiries, FOIs and other correspondence are resolved in accordance with corporate policy and deadlines. You will also play a central role in supporting and overseeing the investigation of complex complaints and deputising for the Customer Experience Manager when required. The Role Ensure all complaints and enquiries are handled in accordance with corporate policies and performance targets. Support staff across the Repairs and Investment service with advice and guidance on complaint handling and resolution. Lead on complex complaint investigations, critically analysing evidence, legislation, policy and guidance to identify appropriate remedies. Work with the Customer Experience Manager to review complaint responses and ensure sensitive, appropriate communication with complainants and their representatives. Supervise the day-to-day operations of the Complaints Team in the absence of the Customer Experience Manager. Identify trends, risks, and service delivery issues arising from complaints and work with senior managers to implement service improvements. Liaise with multiple internal departments and external agencies to ensure complaints are resolved efficiently and effectively. Key Requirements Strong experience in complaints handling within housing repairs or a similar customer-focused environment. Demonstrable experience of managing complex investigations and advising senior staff. Excellent written and verbal communication skills. Ability to analyse detailed information and apply legislation, policy, and procedure appropriately. Experience of supervising or supporting the management of a team. Ability to work independently and manage competing deadlines in a high-volume environment. A strong understanding of local government housing services, including the political and public context. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Customer Service Representative - Dental Office based, North West Salary: £26,000 North West-based dental customer service opportunity Europe's largest dental laboratory Managing relationships with dental practices - independent and corporates Great new challenge for a dental receptionist or a customer service professional from another sector Office based, North West Great career development potential Join this award-winning organisation - Leaders in Digital Dental Innovation With over 40 years of expertise, this continually growing company continue to revolutionise the dental industry. As a full-service dental laboratory, they are heavily invested in digitisation and offer cutting-edge solutions including aligners, intraoral scanners, and 3D printed dentures. Their diverse digital portfolio gives their team the tools they need to tailor solutions for any and every dental customer. As part of their continued expansion, they are looking for a personable, dynamic, organised and confident team player to look after a portfolio of existing customers as a Customer Service Representative . The Role As a Customer Service Representative, your activities and responsibilities will be:- Assisting new customers create their accounts with the company Talking to dental staff - practice managers, nurses, receptionists, technicians etc Organising and managing tour task load Video, written and verbal communication with customers Managing orders, queries and complaints effectively and efficiently Liaising with colleagues internally Escalating things to colleague where necessary Full onboarding and training will be provided and this is a vibrant, professional and fast-paced environment. Ideal candidate : A dental practice receptionist or nurse seeking a new challenge OR customer service experience in different sectors Commutable to Bolton every day Confident, proactive communicator with strong relationship-building ability Ideally experience working with a CRM system Friendly, positive attitude and a team player Problem solver who can adapt and be flexible The Culture A vibrant, forward-thinking business with a genuine family feel. You'll be joining an achievement-focused sales team where initiative is rewarded, autonomy is respected, and personal development is supported. They offer clear progression opportunities, ongoing support, and a fun and collaborative environment. Salary: £26,000 Benefits: Pension 20 Days Holiday + Bank Holidays (Increases with Service), On-site Gym Breakout Areas with Table Tennis and relaxed seating
Jun 17, 2025
Full time
Customer Service Representative - Dental Office based, North West Salary: £26,000 North West-based dental customer service opportunity Europe's largest dental laboratory Managing relationships with dental practices - independent and corporates Great new challenge for a dental receptionist or a customer service professional from another sector Office based, North West Great career development potential Join this award-winning organisation - Leaders in Digital Dental Innovation With over 40 years of expertise, this continually growing company continue to revolutionise the dental industry. As a full-service dental laboratory, they are heavily invested in digitisation and offer cutting-edge solutions including aligners, intraoral scanners, and 3D printed dentures. Their diverse digital portfolio gives their team the tools they need to tailor solutions for any and every dental customer. As part of their continued expansion, they are looking for a personable, dynamic, organised and confident team player to look after a portfolio of existing customers as a Customer Service Representative . The Role As a Customer Service Representative, your activities and responsibilities will be:- Assisting new customers create their accounts with the company Talking to dental staff - practice managers, nurses, receptionists, technicians etc Organising and managing tour task load Video, written and verbal communication with customers Managing orders, queries and complaints effectively and efficiently Liaising with colleagues internally Escalating things to colleague where necessary Full onboarding and training will be provided and this is a vibrant, professional and fast-paced environment. Ideal candidate : A dental practice receptionist or nurse seeking a new challenge OR customer service experience in different sectors Commutable to Bolton every day Confident, proactive communicator with strong relationship-building ability Ideally experience working with a CRM system Friendly, positive attitude and a team player Problem solver who can adapt and be flexible The Culture A vibrant, forward-thinking business with a genuine family feel. You'll be joining an achievement-focused sales team where initiative is rewarded, autonomy is respected, and personal development is supported. They offer clear progression opportunities, ongoing support, and a fun and collaborative environment. Salary: £26,000 Benefits: Pension 20 Days Holiday + Bank Holidays (Increases with Service), On-site Gym Breakout Areas with Table Tennis and relaxed seating
Customer Service Associate - £12.21 per hour Location: Cumbernauld Contract: 3 months, full time We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms. Key responsibilities: • Responding to customer enquiries by phone, email and live chat • Assisting with account updates, order tracking, billing enquiries and general queries • Handling queries professionally and calmly, even in challenging situations • Logging interactions accurately and maintaining up to date customer records • Following structured processes and escalating issues when needed • Meeting service expectations around quality, accuracy and response times • Contributing to a positive and respectful team culture What we're looking for: • Previous experience in a contact centre or customer service environment • Strong communication and active listening skills • Confident using multiple systems and updating records while speaking with customers • Reliable and punctual with a consistent approach to work • Able to work independently and collaboratively in a team setting What's on offer: • £12.21 per hour, paid weekly • Structured training and ongoing support • Fixed working pattern • Friendly, professional team environment • No sales or outbound calling Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jun 17, 2025
Full time
Customer Service Associate - £12.21 per hour Location: Cumbernauld Contract: 3 months, full time We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms. Key responsibilities: • Responding to customer enquiries by phone, email and live chat • Assisting with account updates, order tracking, billing enquiries and general queries • Handling queries professionally and calmly, even in challenging situations • Logging interactions accurately and maintaining up to date customer records • Following structured processes and escalating issues when needed • Meeting service expectations around quality, accuracy and response times • Contributing to a positive and respectful team culture What we're looking for: • Previous experience in a contact centre or customer service environment • Strong communication and active listening skills • Confident using multiple systems and updating records while speaking with customers • Reliable and punctual with a consistent approach to work • Able to work independently and collaboratively in a team setting What's on offer: • £12.21 per hour, paid weekly • Structured training and ongoing support • Fixed working pattern • Friendly, professional team environment • No sales or outbound calling Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Company Description BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience. Role Description As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks: Leading and managing a team of customer support representatives Developing and implementing customer service policies and procedures that drive customer satisfaction Collaborating with other teams to ensure the timely resolution of customer issues Managing escalations and identifying trends or issues that require further investigation Developing and maintaining positive relationships with clients Qualifications Customer support and customer service skills Strong analytical skills to identify and solve customer problems Experience in technical support and troubleshooting Excellent communication skills and ability to work in a team Proven experience in managing a customer support team and driving customer satisfaction Bachelor's degree or higher in computer science, business administration, or related field Experience in software-as-a-service (SaaS) or technology industry is a plus
Jun 17, 2025
Full time
Company Description BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience. Role Description As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks: Leading and managing a team of customer support representatives Developing and implementing customer service policies and procedures that drive customer satisfaction Collaborating with other teams to ensure the timely resolution of customer issues Managing escalations and identifying trends or issues that require further investigation Developing and maintaining positive relationships with clients Qualifications Customer support and customer service skills Strong analytical skills to identify and solve customer problems Experience in technical support and troubleshooting Excellent communication skills and ability to work in a team Proven experience in managing a customer support team and driving customer satisfaction Bachelor's degree or higher in computer science, business administration, or related field Experience in software-as-a-service (SaaS) or technology industry is a plus
