Customer Advisor

Customer Advisor - Head Office Reference Number -

Location Head Office

Working Hours Full Time

Salary Up to £13.05 per hour

Closing Date 20/06/2025

Are you ready to embark on a career with the UK's leading Toyota and Lexus retailer?

About Us:

The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.

We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.

The Role:

We are seeking applicants with outstanding customer service skills and a professional demeanour. If you are passionate about delivering exceptional customer service, comfortable communicating over the telephone in both service and sales scenarios and can excel both as a team player and individually, then we want you!

As a Customer Advisor, you will handle inbound and outbound customer inquiries, including electronic communications, while consistently providing outstanding service. The role entails challenging targets in terms of volume and quality, so it is essential to maintain a good pace and multitask effectively. Successful candidates will demonstrate confidence, enthusiasm, and self-motivation.

Although previous telephone experience is desirable, comprehensive training will be provided.

Duties:

• Deliver exceptional customer care at all times
• Build rapport and understand customers' requirements
• Complete outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into bookings
• Ensure that all inbound calls are answered quickly and professionally
• Understand and advise customers on additional products and services available - service plans and extended warranty
• Ensure all call activity is logged on relevant systems accurately; which can be tracked and measured
• Meet productivity expectations of calls per hour and conversion results
• Record vehicle details, dates and service history accurately
• Verify and update existing customer data including email address
• Other ad-hoc duties

On Offer:

• Full training provided
• 25 days holiday (+ Bank Holidays)
• Company pension

Other Benefits:

• Company pension
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

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Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Whatever your question or feedback we are here to help. So please feel free to contact us

Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG

Reg. Company Number:

VAT Reg. No.

Financial Disclosure

Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.

You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.

Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here