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contract liaison manager social housing
MMP Consultancy
Resident Liaison Officer
MMP Consultancy
MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis. You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week. Key Responsibilities: Providing customer service to residents and customers Arranging appointments for residents with Trades people in a cost effective and organised manner Dealing with queries from residents, changing appointments Rescheduling appointments using our planning tools Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Ordering equipment needed for the job The key person communicating between the resident and maintenance worker Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Provide information to your line manager in a timely manner when requested to do so Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route Receiving phone calls from operatives on site
Jul 16, 2025
Full time
MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis. You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week. Key Responsibilities: Providing customer service to residents and customers Arranging appointments for residents with Trades people in a cost effective and organised manner Dealing with queries from residents, changing appointments Rescheduling appointments using our planning tools Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Ordering equipment needed for the job The key person communicating between the resident and maintenance worker Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Provide information to your line manager in a timely manner when requested to do so Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route Receiving phone calls from operatives on site
Panoramic Associates
Retrofit Assessor
Panoramic Associates City, Sheffield
About the Company; We are looking for a motivated and detail-focused individual to join our team in delivering high-quality retrofit assessments across the South Yorkshire and Derbyshire area. This role plays a key part in helping secure funding for energy efficiency improvements in both privately owned homes and properties managed by housing associations and social housing partners. Ongoing CPD will be fully supported, with regular reviews to identify opportunities for upskilling-such as training in air tightness testing and other complementary competencies.Key Responsibilities: Conducting Energy Assessments In Accordance with PAS2035:2019 requirements and in line with Accreditation Body Standards Using in-house solutions or customer-provided solutions to perform energy assessments required for SHDF/ECO4/GBIS funding Travel within the West Yorkshire region to conduct energy assessments for Sustainable Energy Services and Sustainable Building Services as needed Visit locations where energy assessors are required to support assessments and reviews of properties needing energy efficiency upgrades Collaborate with subcontracted Retrofit Coordinators to ensure a cohesive approach to funding requirements, especially when lodging to Trustmark Organise diaries by coordinating with the Sustainable Energy Services team or the Local Site Manager/Tenant Liaison Officers to access residents' homes at appropriate times Ensure all documentation is collected and administered correctly for relevant parties (administrators, Retrofit Coordinators, or managers) to review Maintain a presentable, punctual, and professional demeanour while engaging with residents, customers, community members, and company employees Communicate availability and weekly plans to management to facilitate effective capacity utilisation. This role will be based in South Yorkshire and North Derbyshire, mainly Chesterfield and Doncaster regions. Experience: Ideal candidates should have at least two years of experience in surveying or assessing properties for energy efficiency improvements. Qualifications: Applicants must possess a Level 3 Certificate in Domestic Energy Assessment or Retrofit Assessment. Renumeration Package: Salary: 40,000 to 44,000 Car Allowance: 4,500 Bonus Scheme Rewards & Benefits: Enhance pension contributions Employer paid Healthcare Cash Plan Enhanced Maternity Pay Employee Assistance Programme Support for Continuous Professional Development
Jul 16, 2025
Full time
About the Company; We are looking for a motivated and detail-focused individual to join our team in delivering high-quality retrofit assessments across the South Yorkshire and Derbyshire area. This role plays a key part in helping secure funding for energy efficiency improvements in both privately owned homes and properties managed by housing associations and social housing partners. Ongoing CPD will be fully supported, with regular reviews to identify opportunities for upskilling-such as training in air tightness testing and other complementary competencies.Key Responsibilities: Conducting Energy Assessments In Accordance with PAS2035:2019 requirements and in line with Accreditation Body Standards Using in-house solutions or customer-provided solutions to perform energy assessments required for SHDF/ECO4/GBIS funding Travel within the West Yorkshire region to conduct energy assessments for Sustainable Energy Services and Sustainable Building Services as needed Visit locations where energy assessors are required to support assessments and reviews of properties needing energy efficiency upgrades Collaborate with subcontracted Retrofit Coordinators to ensure a cohesive approach to funding requirements, especially when lodging to Trustmark Organise diaries by coordinating with the Sustainable Energy Services team or the Local Site Manager/Tenant Liaison Officers to access residents' homes at appropriate times Ensure all documentation is collected and administered correctly for relevant parties (administrators, Retrofit Coordinators, or managers) to review Maintain a presentable, punctual, and professional demeanour while engaging with residents, customers, community members, and company employees Communicate availability and weekly plans to management to facilitate effective capacity utilisation. This role will be based in South Yorkshire and North Derbyshire, mainly Chesterfield and Doncaster regions. Experience: Ideal candidates should have at least two years of experience in surveying or assessing properties for energy efficiency improvements. Qualifications: Applicants must possess a Level 3 Certificate in Domestic Energy Assessment or Retrofit Assessment. Renumeration Package: Salary: 40,000 to 44,000 Car Allowance: 4,500 Bonus Scheme Rewards & Benefits: Enhance pension contributions Employer paid Healthcare Cash Plan Enhanced Maternity Pay Employee Assistance Programme Support for Continuous Professional Development
Daniel Owen Ltd
Retrofit Operations Manager
Daniel Owen Ltd
Retrofit Operations Manager Hertfordshire 55K - 60K + Package Property Maintenance Daniel Owen are proud to be representing a maintenance company in the Hertfordshire area who are looking for a brand new Operations Manager to join their team covering retrofit works in Hertfordshire. As Retrofit Operations Manager, you'll take charge of day-to-day delivery and performance of retrofit and decarbonisation projects across a portfolio of occupied social housing stock. From PAS 2035 compliance and SHDF-funded programmes to contractor management and client liaison, this is a role where strategic oversight meets hands-on operational leadership. You'll be managing multiple site teams, supply chains and resident engagement processes - ensuring that works are delivered safely, on time, within budget and to the highest standards of quality and compliance. Duties: Oversee the delivery of retrofit schemes to full PAS 2030/2035 compliance Prepare and manage PAS documentation, plans, and audit readiness Work with designers, assessors, and PAS consultants to ensure quality assurance Build and lead high-performing teams of site managers, surveyors, and coordinators Support tenders and contribute to bid submissions Drive performance on-site through regular inspections, compliance checks, and HSEQ standards Manage subcontractor competence and PAS/MCS compliance Ensure energy performance improvements are accurately identified, planned, and delivered Work collaboratively with QS teams to price and optimise compliant retrofit measures Lead preparation for PAS 2030/2035 & MCS audits with external bodies Key Knowledge: Minimum 5 years' experience in retrofit or decarbonisation projects Strong understanding of PAS 2030/2035 standards and compliance Ideally qualified to Level 5 in Retrofit Coordination, Sustainability, or related field Retrofit Assessor or Coordinator training is a strong advantage Confident managing multiple projects, teams, and stakeholders simultaneously Skilled in P&L management, strategic planning, and HSEQ compliance Strong communicator and collaborator with a proactive, solutions-driven mindset Full UK driving licence If this sounds like a role that suits your profile, then feel free to get in touch.
Jul 16, 2025
Full time
Retrofit Operations Manager Hertfordshire 55K - 60K + Package Property Maintenance Daniel Owen are proud to be representing a maintenance company in the Hertfordshire area who are looking for a brand new Operations Manager to join their team covering retrofit works in Hertfordshire. As Retrofit Operations Manager, you'll take charge of day-to-day delivery and performance of retrofit and decarbonisation projects across a portfolio of occupied social housing stock. From PAS 2035 compliance and SHDF-funded programmes to contractor management and client liaison, this is a role where strategic oversight meets hands-on operational leadership. You'll be managing multiple site teams, supply chains and resident engagement processes - ensuring that works are delivered safely, on time, within budget and to the highest standards of quality and compliance. Duties: Oversee the delivery of retrofit schemes to full PAS 2030/2035 compliance Prepare and manage PAS documentation, plans, and audit readiness Work with designers, assessors, and PAS consultants to ensure quality assurance Build and lead high-performing teams of site managers, surveyors, and coordinators Support tenders and contribute to bid submissions Drive performance on-site through regular inspections, compliance checks, and HSEQ standards Manage subcontractor competence and PAS/MCS compliance Ensure energy performance improvements are accurately identified, planned, and delivered Work collaboratively with QS teams to price and optimise compliant retrofit measures Lead preparation for PAS 2030/2035 & MCS audits with external bodies Key Knowledge: Minimum 5 years' experience in retrofit or decarbonisation projects Strong understanding of PAS 2030/2035 standards and compliance Ideally qualified to Level 5 in Retrofit Coordination, Sustainability, or related field Retrofit Assessor or Coordinator training is a strong advantage Confident managing multiple projects, teams, and stakeholders simultaneously Skilled in P&L management, strategic planning, and HSEQ compliance Strong communicator and collaborator with a proactive, solutions-driven mindset Full UK driving licence If this sounds like a role that suits your profile, then feel free to get in touch.
carrington west
Resident Liaison Officer
carrington west
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 16, 2025
Contractor
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Howells Solutions Limited
Site Manager - Planned Works
Howells Solutions Limited Bilborough, Nottinghamshire
Site Manager - Planned retrofit works 50-55k + Benefits Based in Nottingham Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment and planned works project on Social Housing and decent homes works across the East Midlands. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now, or call Meg on (phone number removed) for more information!
Jul 16, 2025
Full time
Site Manager - Planned retrofit works 50-55k + Benefits Based in Nottingham Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment and planned works project on Social Housing and decent homes works across the East Midlands. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now, or call Meg on (phone number removed) for more information!
Coyles
Customer Administration Officer
Coyles Hackney, London
One of my local government clients are currently recruiting an experienced Customer Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To provide business efficiency, finance and administrative support to the Housing Service Department. This covers a wide range of areas including general & financial administration, personnel administration, recruitment, health and safety system management, correspondence logging and management, facilities management as well as supporting and facilitating corporate plans for inspections by the Social Housing Regulator. Responsibilities: To prepare relevant paperwork to enable managers to commence the recruitment process. Liaise with the Recruitment Team and assist in facilitating the effective coordination of recruitment processes through liaison with hiring managers, recruitment agencies, candidates and Human Resources to ensure a seamless experience through to joining the organisation. Manage and maintain an accurate, effective central record systems, drafting letters and general responses, reports and perform other related administrative duties as instructed by the line manager. Log all correspondence including complaints, subject access requests and freedom of information enquiries in accordance with corporate procedures. To assist the BEAT Manager with the maintenance of centralised record keeping across the division, e.g. the overall collation of staff returns(confidential and sensitive), collation of information for reports for management on the effective monitoring and management of staff sickness and staff training. To assist in the preparation and maintenance of the staff profiling system. To undertake full stock and inventory control functions for a wide range of corporate assets. Highlight to senior management any issues or stock loss or potential examples of staff misuse and abuse of assets. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
Jul 15, 2025
Contractor
One of my local government clients are currently recruiting an experienced Customer Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To provide business efficiency, finance and administrative support to the Housing Service Department. This covers a wide range of areas including general & financial administration, personnel administration, recruitment, health and safety system management, correspondence logging and management, facilities management as well as supporting and facilitating corporate plans for inspections by the Social Housing Regulator. Responsibilities: To prepare relevant paperwork to enable managers to commence the recruitment process. Liaise with the Recruitment Team and assist in facilitating the effective coordination of recruitment processes through liaison with hiring managers, recruitment agencies, candidates and Human Resources to ensure a seamless experience through to joining the organisation. Manage and maintain an accurate, effective central record systems, drafting letters and general responses, reports and perform other related administrative duties as instructed by the line manager. Log all correspondence including complaints, subject access requests and freedom of information enquiries in accordance with corporate procedures. To assist the BEAT Manager with the maintenance of centralised record keeping across the division, e.g. the overall collation of staff returns(confidential and sensitive), collation of information for reports for management on the effective monitoring and management of staff sickness and staff training. To assist in the preparation and maintenance of the staff profiling system. To undertake full stock and inventory control functions for a wide range of corporate assets. Highlight to senior management any issues or stock loss or potential examples of staff misuse and abuse of assets. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
Howells Solutions Limited
Site Supervisor - FRA
Howells Solutions Limited Brighton, Sussex
FRA Site Supervisor - Social Housing Brighton Salary - 38,000 - 40,000 Plus van and fuel card Here at Howells Solutions, we are working with a leading Contractor to recruit a successful and proactive Planned Works Supervisor to join their team covering Brighton managing internal, external and void refurbishments. Planned Works Supervisor - Role & Responsibilities Ensure the supervised site activities comply with H&S regulations and staff follow H&S policies/ procedures through effective training, risk assessments and audits, record keeping. Passive and Active fire protection so knowledge in these areas is required. Monitor/identify/resolve H&S issues, within the supervised team, and escalate/report any safety matters accordingly and timely. Ensure quality delivery of works though daily/weekly auditing and supervision; resolve issues and escalate where necessary. Continually monitor/review progress of work against the programme, schedule of works and budget; provide timely reports to Site/Contracts/Manager (SM/CM) and stakeholders. Assist SM/CM in the selection and procurement of materials and plant. Follow labour and material resource plan and escalate issues/discrepancies. Conduct benchmarking to agree the required quality standards; ensure consistency throughout the supervised works, through the team, to the handover. Monitor day-to-day customer relations, taking steps to prevent issues from occurring Proactively work with Customer Liaison team to understand customer needs to prevent complaints; resolving queries in a proactive and timely manner. Whilst also supporting complaint handling to resolution. Provide information on site activities to support SM/CM in progress meetings with clients and customers. Assist Site Manager in managing staff in line with policies and procedures; recruitment, training, capability, disciplinary, talent development and succession; escalate issues and contribute to performance reviews. Escalate training/development needs. Supervisor - Skills, Experience & Qualifications Previous supervisory experience with a reputable repairs / maintenance contractor Passive and Active fire protection so knowledge in these areas is required Experience of planned works Trade background IT Literate SSSTS or SMSTS required You will be working for a modern, award winning business; that believe the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role with a 40 hour working week. For more info please apply online now or call Julianne - (phone number removed)
Jul 12, 2025
Full time
FRA Site Supervisor - Social Housing Brighton Salary - 38,000 - 40,000 Plus van and fuel card Here at Howells Solutions, we are working with a leading Contractor to recruit a successful and proactive Planned Works Supervisor to join their team covering Brighton managing internal, external and void refurbishments. Planned Works Supervisor - Role & Responsibilities Ensure the supervised site activities comply with H&S regulations and staff follow H&S policies/ procedures through effective training, risk assessments and audits, record keeping. Passive and Active fire protection so knowledge in these areas is required. Monitor/identify/resolve H&S issues, within the supervised team, and escalate/report any safety matters accordingly and timely. Ensure quality delivery of works though daily/weekly auditing and supervision; resolve issues and escalate where necessary. Continually monitor/review progress of work against the programme, schedule of works and budget; provide timely reports to Site/Contracts/Manager (SM/CM) and stakeholders. Assist SM/CM in the selection and procurement of materials and plant. Follow labour and material resource plan and escalate issues/discrepancies. Conduct benchmarking to agree the required quality standards; ensure consistency throughout the supervised works, through the team, to the handover. Monitor day-to-day customer relations, taking steps to prevent issues from occurring Proactively work with Customer Liaison team to understand customer needs to prevent complaints; resolving queries in a proactive and timely manner. Whilst also supporting complaint handling to resolution. Provide information on site activities to support SM/CM in progress meetings with clients and customers. Assist Site Manager in managing staff in line with policies and procedures; recruitment, training, capability, disciplinary, talent development and succession; escalate issues and contribute to performance reviews. Escalate training/development needs. Supervisor - Skills, Experience & Qualifications Previous supervisory experience with a reputable repairs / maintenance contractor Passive and Active fire protection so knowledge in these areas is required Experience of planned works Trade background IT Literate SSSTS or SMSTS required You will be working for a modern, award winning business; that believe the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role with a 40 hour working week. For more info please apply online now or call Julianne - (phone number removed)
Daniel Owen Ltd
Supervisor - Fire Door
Daniel Owen Ltd Edinburgh, Midlothian
Fire Door Manager Edinburgh permanent Monday-Friday 220/240PER DAY We are currently supporting one of our clients in their search for a Fire Door Manager, to join a social housing contract starting in Edinburgh The site will require someone on an ongoing basis Reporting to the Project/Contracts Manager, as Fire Door Manager you will take full responsibility for the Site Activities which will include: Signing off works such on BORIS Ensuring high quality records / reports / paperwork are maintained and completed in a timely fashion Regular liaison and site updates with the Contracts Manager Regular liaison with the client Candidates must be able to demonstrate a previous and successful track record. Key qualifications will include: SSSTS CSCS Card Full clean licence due to this position providing a van and a fuelcard First Aid Certificate Time served Tradesperson or qualified to appropriate level HNC/HND/NVQ Ability to use IT systems If interested, please send your CV or call Oliver on (phone number removed)
Jul 09, 2025
Contractor
Fire Door Manager Edinburgh permanent Monday-Friday 220/240PER DAY We are currently supporting one of our clients in their search for a Fire Door Manager, to join a social housing contract starting in Edinburgh The site will require someone on an ongoing basis Reporting to the Project/Contracts Manager, as Fire Door Manager you will take full responsibility for the Site Activities which will include: Signing off works such on BORIS Ensuring high quality records / reports / paperwork are maintained and completed in a timely fashion Regular liaison and site updates with the Contracts Manager Regular liaison with the client Candidates must be able to demonstrate a previous and successful track record. Key qualifications will include: SSSTS CSCS Card Full clean licence due to this position providing a van and a fuelcard First Aid Certificate Time served Tradesperson or qualified to appropriate level HNC/HND/NVQ Ability to use IT systems If interested, please send your CV or call Oliver on (phone number removed)
Howells Solutions Limited
Senior Contract Manager - Planned Social Housing Works
Howells Solutions Limited Havant, Hampshire
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Jul 09, 2025
Full time
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Prentis Solutions Limited
TMO Estate Manager
Prentis Solutions Limited
TMO Estate Manager The Estate Manager plays a critical leadership role, acting as the main liaison between Islington Council, the TMO's Management Board, residents, and staff. This role involves delivering excellent housing services, ensuring compliance with regulations, and fostering a strong culture of resident engagement and service excellence. As the Estate Manager, you will have the opportunity to shape the estate's strategic direction, oversee day-to-day operations, and lead a dedicated team of staff. We seek a highly organised, proactive, and customer-focused individual who is passionate about social housing and resident empowerment. This role is ideal for someone who enjoys working autonomously in a financially stable and resident-led organization. You will collaborate closely with the Management Board and Islington Council to maintain high standards of service and governance while having the flexibility to innovate and improve services to meet the estate's evolving needs. Develop and maintain the TMO's role as a community leader and build partnerships with agencies. Manage strategic and operational aspects of housing services, including tenancy, repairs, customer service, and estate maintenance. Drive community vision and resident involvement on the Estate. Lead and supervise Housing Officers, Maintenance Officer, and Maintenance Assistant. Manage and monitor delegated budgets and ensure compliance with targets and KPIs. Oversee expenditure, manage cost centre budgets, and ensure value for money in all services. Support contract and service level agreement management and review. Identify and advise on funding solutions for the board. Ensure effective performance of key housing management functions, including repair obligations, neighbour disputes, and tenancy changes. Lead resident participation and involvement in shaping housing management services. Promote a diverse, inclusive workplace culture valuing tenant management principles. Represent TMO in various meetings, legal proceedings, and consultations with stakeholders. THE FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES. Successful CVs will be shortlisted by Wednesday 5th March and interviews will take place on 13th and 14th March, with a view to the successful candidate starting the role by 14th April.
Mar 08, 2025
Full time
TMO Estate Manager The Estate Manager plays a critical leadership role, acting as the main liaison between Islington Council, the TMO's Management Board, residents, and staff. This role involves delivering excellent housing services, ensuring compliance with regulations, and fostering a strong culture of resident engagement and service excellence. As the Estate Manager, you will have the opportunity to shape the estate's strategic direction, oversee day-to-day operations, and lead a dedicated team of staff. We seek a highly organised, proactive, and customer-focused individual who is passionate about social housing and resident empowerment. This role is ideal for someone who enjoys working autonomously in a financially stable and resident-led organization. You will collaborate closely with the Management Board and Islington Council to maintain high standards of service and governance while having the flexibility to innovate and improve services to meet the estate's evolving needs. Develop and maintain the TMO's role as a community leader and build partnerships with agencies. Manage strategic and operational aspects of housing services, including tenancy, repairs, customer service, and estate maintenance. Drive community vision and resident involvement on the Estate. Lead and supervise Housing Officers, Maintenance Officer, and Maintenance Assistant. Manage and monitor delegated budgets and ensure compliance with targets and KPIs. Oversee expenditure, manage cost centre budgets, and ensure value for money in all services. Support contract and service level agreement management and review. Identify and advise on funding solutions for the board. Ensure effective performance of key housing management functions, including repair obligations, neighbour disputes, and tenancy changes. Lead resident participation and involvement in shaping housing management services. Promote a diverse, inclusive workplace culture valuing tenant management principles. Represent TMO in various meetings, legal proceedings, and consultations with stakeholders. THE FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES. Successful CVs will be shortlisted by Wednesday 5th March and interviews will take place on 13th and 14th March, with a view to the successful candidate starting the role by 14th April.
Adecco
Complaints Officer (Housing)
Adecco Hounslow, London
Job Title: Complaints Officer (Housing) Location: Hounslow TW3 3EB - Hybrid working (1 day a week in office) Hourly rate 22.08 PAYE / 28.73 Umbrella Per Hour Contract Length: 6 month assignment (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Key aspects: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Key experience: Will have experience of managing and responding to complaints - ideally with or within a social housing provider but not compulsory. You will have excellent communication skills and be used to dealing with enquires from both internal and external customers across multiple channels. Resolving enquiries in a way that positively promotes the council and its services. You are organised and analytical, able to take complex information, interpret and present it to colleagues and managers. You are self-motivated and able to manage your own time effectively working to your own and others deadlines. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 08, 2025
Contractor
Job Title: Complaints Officer (Housing) Location: Hounslow TW3 3EB - Hybrid working (1 day a week in office) Hourly rate 22.08 PAYE / 28.73 Umbrella Per Hour Contract Length: 6 month assignment (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Key aspects: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Key experience: Will have experience of managing and responding to complaints - ideally with or within a social housing provider but not compulsory. You will have excellent communication skills and be used to dealing with enquires from both internal and external customers across multiple channels. Resolving enquiries in a way that positively promotes the council and its services. You are organised and analytical, able to take complex information, interpret and present it to colleagues and managers. You are self-motivated and able to manage your own time effectively working to your own and others deadlines. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Adecco
Estate Manager
Adecco
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 07, 2025
Contractor
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Service Manager West Hampshire
Stop Domestic Abuse
To manage all aspects of Stop Domestic Abuse s Services and Projects, including delivery of contracted services, liaison with sub-contractors/partners, completion of monitoring and evaluation and identification unmet/additional needs of clients. To develop and maintain a high-quality professional service. To support and enable clients with practical and emotional support including financial, legal, social, emotional, parenting, housing and further education through an outcome focussed support planning process. The role involves being a member of the Stop Domestic Abuse operational management team. To manage services that provide support, advice and assistance to women, children, young people and men who have experienced domestic abuse and are using community outreach services. To manage services that provide support, advice and assistance to adults and their children affected by domestic abuse and are staying in refuge/safe space and ensure that they are provided with secure, high-quality accommodation. To be able to work therapeutically within a communal living dynamic. The post-holder will work to empower and support women, children, young people and men affected by domestic abuse and will work closely with perpetrator services To participate in the delivery of the on-call out of hours service on a rota basis. Workers should be free from abuse in their own lives. Applicants are asked not to put themselves forward for selection if this is not the case.
Mar 07, 2025
Full time
To manage all aspects of Stop Domestic Abuse s Services and Projects, including delivery of contracted services, liaison with sub-contractors/partners, completion of monitoring and evaluation and identification unmet/additional needs of clients. To develop and maintain a high-quality professional service. To support and enable clients with practical and emotional support including financial, legal, social, emotional, parenting, housing and further education through an outcome focussed support planning process. The role involves being a member of the Stop Domestic Abuse operational management team. To manage services that provide support, advice and assistance to women, children, young people and men who have experienced domestic abuse and are using community outreach services. To manage services that provide support, advice and assistance to adults and their children affected by domestic abuse and are staying in refuge/safe space and ensure that they are provided with secure, high-quality accommodation. To be able to work therapeutically within a communal living dynamic. The post-holder will work to empower and support women, children, young people and men affected by domestic abuse and will work closely with perpetrator services To participate in the delivery of the on-call out of hours service on a rota basis. Workers should be free from abuse in their own lives. Applicants are asked not to put themselves forward for selection if this is not the case.
Gas Installation Engineer
Correct Contract Services Limited Bournemouth, Dorset
Job Purpose: Carry out installation of gas appliances and central heating systems to clients properties; conduct themselves professionally and responsibly at all times on behalf of CCS Limited. Also carries out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures and stipulations. Duties: Maintains installation time frame and quality standards of the company by installing efficiently and safely with a high-quality finish. To deliver a high-quality service to the client and their customers, having respect for all individuals and meeting the challenges presented. Carries out all works strictly in line with company procedures and all standards within the industry: - Gas Safe, Gas Regulations, code of practice and best practice. Repairs and minor works as and when required for installation call backs or remedial works. To liaise with residents and CCS clients as and when required about the works being undertaken. To ensure all PPE is present and correct at all times including Covid-19 specific measures. Ensure all equipment is calibrated and in good working order. To be responsible for all equipment owned by CCS and ensures the maintenance and upkeep of such equipment. To ensure all appointments are kept and all CCS tenants/clients are kept informed. To carry out duties as required by any senior manager or member of staff representing such manager. To stay up to date with all gas safety legislation and codes of practice involving your given discipline. Carry out all reporting of variations to any works and updating administration department of changes to requirements on site. Responsible for engaging and attending all staff briefings and company functions. Contributes to team effort by accomplishing related results as needed. Liaison with all other engineers and staff to ensure targets are reached, organizing electrical works and building works on any given installation. Production of a safety certificate or job sheet for all works, any other reports or records required for the works. Submitting a valid and accurate time sheet, delivery notes, expenses and any other documentation weekly. Participate in Company Callout rota. Skills/Qualifications: General competence in the given trade, CCN1, CENWAT, CKR1, HTR1, CPA1. C&G Energy efficiency. NVQ 2 or equivalent. Unvented hot water systems would be advantageous. Good fault-finding skills. Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Experience Required: Proven experience. Experience of working within the Social Housing sector on gas installation projects and maintenance contracts. Experience of working with residents and clients directly. A clean UK driving license and DBS check will be required. Working within the renewables industry Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills. We are an equal opportunities employer and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality. JBRP1_UKTJ
Feb 21, 2025
Full time
Job Purpose: Carry out installation of gas appliances and central heating systems to clients properties; conduct themselves professionally and responsibly at all times on behalf of CCS Limited. Also carries out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures and stipulations. Duties: Maintains installation time frame and quality standards of the company by installing efficiently and safely with a high-quality finish. To deliver a high-quality service to the client and their customers, having respect for all individuals and meeting the challenges presented. Carries out all works strictly in line with company procedures and all standards within the industry: - Gas Safe, Gas Regulations, code of practice and best practice. Repairs and minor works as and when required for installation call backs or remedial works. To liaise with residents and CCS clients as and when required about the works being undertaken. To ensure all PPE is present and correct at all times including Covid-19 specific measures. Ensure all equipment is calibrated and in good working order. To be responsible for all equipment owned by CCS and ensures the maintenance and upkeep of such equipment. To ensure all appointments are kept and all CCS tenants/clients are kept informed. To carry out duties as required by any senior manager or member of staff representing such manager. To stay up to date with all gas safety legislation and codes of practice involving your given discipline. Carry out all reporting of variations to any works and updating administration department of changes to requirements on site. Responsible for engaging and attending all staff briefings and company functions. Contributes to team effort by accomplishing related results as needed. Liaison with all other engineers and staff to ensure targets are reached, organizing electrical works and building works on any given installation. Production of a safety certificate or job sheet for all works, any other reports or records required for the works. Submitting a valid and accurate time sheet, delivery notes, expenses and any other documentation weekly. Participate in Company Callout rota. Skills/Qualifications: General competence in the given trade, CCN1, CENWAT, CKR1, HTR1, CPA1. C&G Energy efficiency. NVQ 2 or equivalent. Unvented hot water systems would be advantageous. Good fault-finding skills. Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Experience Required: Proven experience. Experience of working within the Social Housing sector on gas installation projects and maintenance contracts. Experience of working with residents and clients directly. A clean UK driving license and DBS check will be required. Working within the renewables industry Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills. We are an equal opportunities employer and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality. JBRP1_UKTJ
Fawkes and Reece
Site Manager
Fawkes and Reece Northampton, Northamptonshire
Location: Northampton Salary: £28.00- £30.00 per Hour Contract: Long Term Contract Type: Full Time Reference: VANORTH_ Posted: February 10, 2025 Duration: 4 - 12 Weeks, this could be extended A well-established and rapidly expanding principal contractor is currently looking to recruit a Freelance Site Manager to oversee a kitchens and bathrooms scheme within the Northampton area. This contract is for 4-12 weeks but could be extended due to the contractor's workload. You will be overseeing works completed in tenanted and void properties. Role/Responsibilities Embedding the client's requirements in every aspect of the project, offering the clients added value to give them the assurance that they can trust the Contractor in providing a quality start-to-finish delivery. Assisting the Project Manager with any problems or concerns on site. Regular liaison with the client, discussing progress and acting as the company representative. Senior management meetings on the progression of sites, making sure directors are aware of each development. Liaising with TLO's for any issues or concerns from tenants. Discussing build-ability and design issues. Managing Health & Safety. Programming and planning all works. Devising a build programme. Recruitment of staff, organising trades and labour. Ensuring KPIs are being achieved. Requirements A strong background in the social housing refurbishment sector. CSCS Black Card, SMSTS, First Aid at Work - Essential. Own Transport. To Apply If you are interested in this position and would like to apply, please call Aran on or apply online via CV. Please note - in order to progress any applications further, Fawkes & Reece will need to add your details to our computerised database. You can view our privacy policy here.
Feb 21, 2025
Full time
Location: Northampton Salary: £28.00- £30.00 per Hour Contract: Long Term Contract Type: Full Time Reference: VANORTH_ Posted: February 10, 2025 Duration: 4 - 12 Weeks, this could be extended A well-established and rapidly expanding principal contractor is currently looking to recruit a Freelance Site Manager to oversee a kitchens and bathrooms scheme within the Northampton area. This contract is for 4-12 weeks but could be extended due to the contractor's workload. You will be overseeing works completed in tenanted and void properties. Role/Responsibilities Embedding the client's requirements in every aspect of the project, offering the clients added value to give them the assurance that they can trust the Contractor in providing a quality start-to-finish delivery. Assisting the Project Manager with any problems or concerns on site. Regular liaison with the client, discussing progress and acting as the company representative. Senior management meetings on the progression of sites, making sure directors are aware of each development. Liaising with TLO's for any issues or concerns from tenants. Discussing build-ability and design issues. Managing Health & Safety. Programming and planning all works. Devising a build programme. Recruitment of staff, organising trades and labour. Ensuring KPIs are being achieved. Requirements A strong background in the social housing refurbishment sector. CSCS Black Card, SMSTS, First Aid at Work - Essential. Own Transport. To Apply If you are interested in this position and would like to apply, please call Aran on or apply online via CV. Please note - in order to progress any applications further, Fawkes & Reece will need to add your details to our computerised database. You can view our privacy policy here.
Rand Associates
Data Team Lead
Rand Associates Reigate, Surrey
Job Title: Data Team Lead Location: Reigate, Surrey or hybrid as appropriate Salary: 33,000 - 42,000 per annum, dependent on experience Job Type: Full time, Permanent Hours: Monday to Friday, 37.5 hrs a week, office based but some hybrid working possible About us: Rand Associates provides surveying services, consultancy, and software products to the social housing sector. Our clients include housing associations, local authorities, building contractors and consultants. We have offices in Reigate, Surrey and Birkenhead, Wirral. We are part of the M3 Housing group of companies. M3 publish the M3NHF Schedule of Rates and a range of associated products used for property maintenance, including M3Central, M3Vision and M3Pamwin. About the role: Many of Rand Associates projects generate a significant volume of data. This includes stock condition surveys, EPC and energy surveys, M3NHF Schedule of Rates development and consultancy projects, and implementations of our asset management software, M3Vision. We have a team of Data Analysts undertaking this work. The role of the Data Manager is to manage the team of Data Analysts to undertake this work in an efficient and effective manner, helping to ensure that data provided by Rand Associates is of the highest possible quality. Main Duties and Responsibilities: The key duties for the Data Manager are: Day to day management of Data Analysts, including staffing matters such as authorising annual leave and undertaking appraisals Set up and maintain a time-based register of all data-based activities, which will form the basis for allocation of work to Data Analysts Setting up, attending and chairing meetings as required Minuting meetings as required Verbal or written reporting to Head Of roles and Directors as required Answering ad-hoc client or analyst queries Assisting with the ongoing development of data validation and analysis procedures to help improve the overall quality of data Liaison with Project Managers to determine priorities Provide information in support of invoicing Provision of survey data to client Provision of necessary reports to client Undertake Data Analyst tasks as appropriate to support the Data Analysts In addition, the Data Manager may be as to: Attendance interviews/presentations for projects Assistance with bidding for projects Attendance at Company events as required This job description only contains the main accountabilities relating to the role and does not describe in detail all the duties required to carry them out. The Ideal Candidate: The ideal candidate will have good project management and organisational skills, and a good understanding of structured data. In particular, the Data Manager will have: Personable, good communication skills and a willingness to help people. Continuous learning and improvement. A can-do attitude Essential Requirements: A minimum of GCSE Grade C or above for English and Maths, or equivalent. Ability to commute to Reigate for the required hours. The ability to work as part of a team. Desirable Skills: A good knowledge of MS Excel A good understanding of databases and spread sheets A Project Management related qualification Benefits: 26 days annual leave plus bank holidays Company car or car allowance Company pension scheme Christmas bonus scheme Performance bonuses Training courses available to all, led by employee aspirations. Chance to learn new skills, take on further responsibilities, driven by you. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Senior Data Analyst, Data Team Manager, Data Solutions Analyst, Business Insight Analyst, Data Insight Analyst, Data modelling, Statistician, Data Modelling may also be considered for this role.
Feb 20, 2025
Full time
Job Title: Data Team Lead Location: Reigate, Surrey or hybrid as appropriate Salary: 33,000 - 42,000 per annum, dependent on experience Job Type: Full time, Permanent Hours: Monday to Friday, 37.5 hrs a week, office based but some hybrid working possible About us: Rand Associates provides surveying services, consultancy, and software products to the social housing sector. Our clients include housing associations, local authorities, building contractors and consultants. We have offices in Reigate, Surrey and Birkenhead, Wirral. We are part of the M3 Housing group of companies. M3 publish the M3NHF Schedule of Rates and a range of associated products used for property maintenance, including M3Central, M3Vision and M3Pamwin. About the role: Many of Rand Associates projects generate a significant volume of data. This includes stock condition surveys, EPC and energy surveys, M3NHF Schedule of Rates development and consultancy projects, and implementations of our asset management software, M3Vision. We have a team of Data Analysts undertaking this work. The role of the Data Manager is to manage the team of Data Analysts to undertake this work in an efficient and effective manner, helping to ensure that data provided by Rand Associates is of the highest possible quality. Main Duties and Responsibilities: The key duties for the Data Manager are: Day to day management of Data Analysts, including staffing matters such as authorising annual leave and undertaking appraisals Set up and maintain a time-based register of all data-based activities, which will form the basis for allocation of work to Data Analysts Setting up, attending and chairing meetings as required Minuting meetings as required Verbal or written reporting to Head Of roles and Directors as required Answering ad-hoc client or analyst queries Assisting with the ongoing development of data validation and analysis procedures to help improve the overall quality of data Liaison with Project Managers to determine priorities Provide information in support of invoicing Provision of survey data to client Provision of necessary reports to client Undertake Data Analyst tasks as appropriate to support the Data Analysts In addition, the Data Manager may be as to: Attendance interviews/presentations for projects Assistance with bidding for projects Attendance at Company events as required This job description only contains the main accountabilities relating to the role and does not describe in detail all the duties required to carry them out. The Ideal Candidate: The ideal candidate will have good project management and organisational skills, and a good understanding of structured data. In particular, the Data Manager will have: Personable, good communication skills and a willingness to help people. Continuous learning and improvement. A can-do attitude Essential Requirements: A minimum of GCSE Grade C or above for English and Maths, or equivalent. Ability to commute to Reigate for the required hours. The ability to work as part of a team. Desirable Skills: A good knowledge of MS Excel A good understanding of databases and spread sheets A Project Management related qualification Benefits: 26 days annual leave plus bank holidays Company car or car allowance Company pension scheme Christmas bonus scheme Performance bonuses Training courses available to all, led by employee aspirations. Chance to learn new skills, take on further responsibilities, driven by you. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Senior Data Analyst, Data Team Manager, Data Solutions Analyst, Business Insight Analyst, Data Insight Analyst, Data modelling, Statistician, Data Modelling may also be considered for this role.
Fawkes and Reece
Site Manager
Fawkes and Reece Chichester, Sussex
Reference: SMMSR_ Posted: February 12, 2025 I am working with an established, reputable Social Housing Contractor with a steady line of work and regular repeat business with Housing Associations and Local Authorities they have worked alongside for many years. They are currently recruiting a Site Manager to join them on a permanent basis. This is working on roofing and chimney support work to Social Housing tenanted properties in the Bury area. As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be: Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget Monitoring health and safety on site Liaising with tenants and resolving any issues that may arise The successful candidate must have a background within Social Housing, ideally with experience of managing roofing projects. You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness. In addition, you must also hold a relevant CSCS card, SMSTS and valid First Aid. If you are interested in this vacancy and would like to apply, please apply to Stephanie at Fawkes & Reece using the link provided below.
Feb 19, 2025
Full time
Reference: SMMSR_ Posted: February 12, 2025 I am working with an established, reputable Social Housing Contractor with a steady line of work and regular repeat business with Housing Associations and Local Authorities they have worked alongside for many years. They are currently recruiting a Site Manager to join them on a permanent basis. This is working on roofing and chimney support work to Social Housing tenanted properties in the Bury area. As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be: Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget Monitoring health and safety on site Liaising with tenants and resolving any issues that may arise The successful candidate must have a background within Social Housing, ideally with experience of managing roofing projects. You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness. In addition, you must also hold a relevant CSCS card, SMSTS and valid First Aid. If you are interested in this vacancy and would like to apply, please apply to Stephanie at Fawkes & Reece using the link provided below.
Howells Solutions
Site Manager - Social Housing Refurbs
Howells Solutions
Site Manager - Social Housing Planned works £45-£50k + Company van or Car allowance South West & North West London We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external refurbishment projects throughout South West and North West London. Scope of works include minor repairs, painting and decorating, window replacements, roof replacements, roof repairs, and floor replacements. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Resident Liaison Officers. You must have experience of delivering similar projects with a reputable contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving delivery through effective people management and maintaining site presence. We would also welcome applications from Supervisors and Assistant Site Managers looking to progress. Site Manager Duties: Work in partnership with the client and client representatives, to ensure that a high quality service is provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £50K + company van & fuel card or car allowance. For your chance of securing this role please apply online now!
Feb 15, 2025
Full time
Site Manager - Social Housing Planned works £45-£50k + Company van or Car allowance South West & North West London We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external refurbishment projects throughout South West and North West London. Scope of works include minor repairs, painting and decorating, window replacements, roof replacements, roof repairs, and floor replacements. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Resident Liaison Officers. You must have experience of delivering similar projects with a reputable contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving delivery through effective people management and maintaining site presence. We would also welcome applications from Supervisors and Assistant Site Managers looking to progress. Site Manager Duties: Work in partnership with the client and client representatives, to ensure that a high quality service is provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £50K + company van & fuel card or car allowance. For your chance of securing this role please apply online now!
Howells Solutions
Site Manager - Social Housing Refurbs
Howells Solutions Lewisham, London
Site Manager - Social Housing Planned works £50-£55k + Company van or Car allowance South East London We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external refurbishment projects throughout South East London. Scope of works include kitchen and bathroom refurbishments, window and door replacements, re-roofing and roofing repairs, and ad-hoc / complex repairs. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Resident Liaison Officers. You must have experience of delivering similar projects with a reputable contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving delivery through effective people management and maintaining site presence. We would also welcome applications from Supervisors and Assistant Site Managers looking to progress. Site Manager Duties: Work in partnership with the client and client representatives, to ensure that a high quality service is provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + company van & fuel card or car allowance. For your chance of securing this role please apply online now!
Feb 15, 2025
Full time
Site Manager - Social Housing Planned works £50-£55k + Company van or Car allowance South East London We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external refurbishment projects throughout South East London. Scope of works include kitchen and bathroom refurbishments, window and door replacements, re-roofing and roofing repairs, and ad-hoc / complex repairs. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Resident Liaison Officers. You must have experience of delivering similar projects with a reputable contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving delivery through effective people management and maintaining site presence. We would also welcome applications from Supervisors and Assistant Site Managers looking to progress. Site Manager Duties: Work in partnership with the client and client representatives, to ensure that a high quality service is provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + company van & fuel card or car allowance. For your chance of securing this role please apply online now!
Barker Ross
Housing Access Officer
Barker Ross
The Market Management Service was established to ensure that Enfield's private rented sector meets resident's needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services. The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives The Housing Access Team will contribute to the effective management of the void and relet processes Dimensions including Structure Chart: 1. Annual budgetary amounts with which the role is either directly or indirectly concerned: N/A 2. Structure Chart: Page 2 of 10 Property Manager Last revised September 2020 3. Number of direct reports: N/A 4. Nature of reporting relationship between post holder and line manager Report to Housing Access Team Leader Attend relevant Service and Team Meetings Regular email correspondence and telephone contact with the Head of Market Management, Housing Advisory Service Management Team and Director (where required) 5. Any other relevant statistics Key Accountabilities: Insert the most important and frequent accountabilities first. (You are not restricted to eight accountabilities) Accountabilities 1. Provide advice, guidance, and training on Team issues to internal and external partners 2. Ensure all casework and housing data is accurately recorded on notes and IT systems 3. Ensure all housing meets required national and local standards and compliance 4. Contribute the efficient and effective management of voids and relets processes 5. Ensure all homelessness casework is delivered in line with the statutory homelessness framework 6. Provide accurate and relevant housing, welfare, homelessness advice and support to applicants 7. Any other duties reasonably requested by management 8. Carry out all accountabilities in compliance with the Council's Policies and Procedures 9. Ensure Housing Access Database is accurate and up-to-date 10. Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs 11. Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. 12. Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness 13. Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives 15. Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council and contribute to the induction and training of new staff 16. Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications 17. Set up properties on IT systems 18. Liaise with supplier to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required 19. Negotiate with suppliers to procure units 20. Set up and close down tenancies and rent accounts on systems in liaison with casework teams 21. Complete pre-allocation checks, including Right to Rent check 22. Accompany applicants with more complex need to viewings 23. Negotiating with tenants to take properties 24. Negotiation of void periods with suppliers, including Capital Letters 25. Arrange storage and removal service where required 26. Raise payments to suppliers Key Relationships (Internal and External): Internal: Council Housing Teams Managers across LBE TA Procurement Housing Assessment and Allocation Team Housing Options and Advice Team Voids, Repairs and Compliance Team Customer Services Centre Adult Social Care Community Safety Team Legal Services Environmental Health Councillors and MPs External: Landlords and Agents Police London Fire and Emergency Planning Authority Voluntary and Support Groups Contractors Housing Associations Partners Partner local authorities Probation Services, MAPPA Housing Associations/Registered Providers Third Sector organisations Property Manager Equality and Diversity: The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work. Health and Safety: The post holder shall ensure that the duties of the post are undertaken with due regard to the Council's Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation. For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities". Corporate Health and Safety Responsibilities All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means: 1. Understanding the hazards in the work they undertake; 2. Following safety rules and procedures; 3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and 4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received. Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to: take part in safety training and risk assessments and suggest ways of reducing risks; and take part in emergency evacuation exercises. Employees shall report all accidents, 'near miss' incidents and work related ill health conditions to their manager/supervisor/team leader. Employees shall read the Corporate Health & Safety - Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council. Information Security: In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council's Information Security Policy. Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice: Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 14, 2025
Full time
The Market Management Service was established to ensure that Enfield's private rented sector meets resident's needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services. The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives The Housing Access Team will contribute to the effective management of the void and relet processes Dimensions including Structure Chart: 1. Annual budgetary amounts with which the role is either directly or indirectly concerned: N/A 2. Structure Chart: Page 2 of 10 Property Manager Last revised September 2020 3. Number of direct reports: N/A 4. Nature of reporting relationship between post holder and line manager Report to Housing Access Team Leader Attend relevant Service and Team Meetings Regular email correspondence and telephone contact with the Head of Market Management, Housing Advisory Service Management Team and Director (where required) 5. Any other relevant statistics Key Accountabilities: Insert the most important and frequent accountabilities first. (You are not restricted to eight accountabilities) Accountabilities 1. Provide advice, guidance, and training on Team issues to internal and external partners 2. Ensure all casework and housing data is accurately recorded on notes and IT systems 3. Ensure all housing meets required national and local standards and compliance 4. Contribute the efficient and effective management of voids and relets processes 5. Ensure all homelessness casework is delivered in line with the statutory homelessness framework 6. Provide accurate and relevant housing, welfare, homelessness advice and support to applicants 7. Any other duties reasonably requested by management 8. Carry out all accountabilities in compliance with the Council's Policies and Procedures 9. Ensure Housing Access Database is accurate and up-to-date 10. Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs 11. Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. 12. Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness 13. Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives 15. Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council and contribute to the induction and training of new staff 16. Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications 17. Set up properties on IT systems 18. Liaise with supplier to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required 19. Negotiate with suppliers to procure units 20. Set up and close down tenancies and rent accounts on systems in liaison with casework teams 21. Complete pre-allocation checks, including Right to Rent check 22. Accompany applicants with more complex need to viewings 23. Negotiating with tenants to take properties 24. Negotiation of void periods with suppliers, including Capital Letters 25. Arrange storage and removal service where required 26. Raise payments to suppliers Key Relationships (Internal and External): Internal: Council Housing Teams Managers across LBE TA Procurement Housing Assessment and Allocation Team Housing Options and Advice Team Voids, Repairs and Compliance Team Customer Services Centre Adult Social Care Community Safety Team Legal Services Environmental Health Councillors and MPs External: Landlords and Agents Police London Fire and Emergency Planning Authority Voluntary and Support Groups Contractors Housing Associations Partners Partner local authorities Probation Services, MAPPA Housing Associations/Registered Providers Third Sector organisations Property Manager Equality and Diversity: The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work. Health and Safety: The post holder shall ensure that the duties of the post are undertaken with due regard to the Council's Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation. For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities". Corporate Health and Safety Responsibilities All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means: 1. Understanding the hazards in the work they undertake; 2. Following safety rules and procedures; 3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and 4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received. Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to: take part in safety training and risk assessments and suggest ways of reducing risks; and take part in emergency evacuation exercises. Employees shall report all accidents, 'near miss' incidents and work related ill health conditions to their manager/supervisor/team leader. Employees shall read the Corporate Health & Safety - Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council. Information Security: In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council's Information Security Policy. Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice: Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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