Job Description
hackajob is collaborating with Whitbread to connect them with exceptional tech professionals for this role.
Job Title: Head of Programmes and Portfolios Brand/ Function: IT
Job Holder Reports to: Head of Change Delivery
JD Completed By: Head of Change Delivery Date: 01/08/2021
What is the main purpose
of the job?
Leadership role, with accountability for the successful delivery, to time and budget, of all functional
programmes of work and roadmaps across Whitbread's transformation and digital agenda
o This will include delivery accountability over the functional roadmaps for Hotel Ops, Restaurants,
Finance, Supply Chain, International, Commercial and Security
Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be
required to represent Change Delivery at PLC Board when reporting key programme progress
Definition of end to end delivery approaches for future programmes of work
Role will also drive enhancement to Whitbread's delivery capability and long term high performance model
for developing project and programme managers
Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and
Governance forums (including facilitation of the Technology Committee)
Who are the Job holder
main customers?
ExCo
Head of Change Delivery
Head of Strategy and Architecture
Head of Service
CISO
Directors and Heads of roles across other business functions as applicable
Scale & Authority
(e.g. size of budget / team
etc):
Financial:
Accountable for Programme & Project budgets ranging from £1M to £20M+
People
No of internal people management:
o Internally: Ranging from 5 - 20
No of people managed on a programme: ranges from 10 - 40.
3rd party supplier management (multiple)
No of stakeholders:
Will vary by project size.
Range from 5 - 20 at Head of department level.
May include 5 at Director level
Complexity / Authority:
Reporting directly to the Head of Change Delivery, with direct line to the Group Operations Director
Will report to ExCo on an as required basis for decisions to progress delivery
Will hold direct responsibility for overall change delivery across all functional IT programmes of work
Org Charts
(TEAM ORGANISATION CHART REFLECTING THIS ROLE)
This document has been marked as Non-Confidential
Head of Change
Delivery
Head of Programmes
and Portolios
Delivery /
Programme Mgr - B19
Project Manager(s)
Delivery /
Programme Mgr -
B19
Project
Manager(s)
Delivery /
Programme Mgr -
B19
Project Manager(s)
Delivery /
Programme Mgr -
B19
Project
Manager(s)
Portfolio Manager
- B19
What are the main Key Tasks & Activities Specifics, With Whom/ What What's the end result?
Deliver all functional IT roadmaps of change within
time and budget tolerances
Single leadership point of contract for all functional
delivery roadmaps, representing IT and
Transformation to internal and external exec
stakeholders
Provide strategic thought leadership to best delivery
practice
Direct, steer and influence programmes with
effective engagement with senior stakeholders and
3 rd parties
Full accountability for programme delivery scope
across roadmap portfolios
Drive the definition of business case
Monitor overall benefits tracking and report back
performance against benefits post initial deployment
prior to handover to service
Drive communities of practice across programmes of
work
Develop and maintain close working relationship
with Strategy and Architecture, Service and Security
teams
Ensure portfolios, programme and projects are
planned and resourced effectively, and have robust
and clear delivery approaches
Ensure all programmes of work are delivered in
accordance to Whitbread's governance
arrangements
Ensure commercial arrangements with partners are
set effectively and are competitive
Ensure all programme and project finances are
tracked end-to-end and in line with Whitbread
methodology
Ensure all resource forecasting for programmes are
managed correctly
Drive consistency and high standards across the
delivery function
People manage direct reports
Assure programme transition successfully from
delivery into managed support/service
Manage, direct and motivate key IT resources
(project managers, solution architects, business
analysts, testing resources) and other key resources
across the technology function in a matrix style
organisational structure
Influence and manage senior stakeholders (up to
ExCo and PLC Board level) for all key programmes
within scope of role
Directly oversee large scale transformation
programmes
Coordinate overall planning of programme
delivery amongst team members, resource
owners and other delivery teams (e.g. Digital,
BART, Fusion, BI)
Act as Whitbread leadership point of contact to
represent functional programmes of work with
3 rd party suppliers in order to drive quality
programme implementation
Ensure alignment around programme objectives
and clarity on scope with all stakeholders
Consideration and coverage as required of
broader programme change implications,
working closely with Change Programme
Manager(s) and/or relevant functional teams.
Chair IT Governance forums as required,
including the Whitbread Technology Committee
Manage and control governance standards
across all programmes
Ensure change management standards are
applied consistently and to a high quality across
all delivery stages
Manage large/complex RFP and contracting
processes in conjunction with Procurement
All functional roadmap programmes
delivered to time and budget
Creation of a high-performance
delivery teams
Definition and enforcement of best
practice delivery standards
All Portfolio & Programme objectives
met through new capabilities being
introduced into Whitbread,
New IT solutions and platforms
implemented into the Whitbread
business to enable and support the
Whitbread strategic agenda
Enhancement of existing IT capability
to meet strategic objectives
Consistent and clear metrics to
measure and drive improvements to
delivery
Measurable benefits from outcomes
of programme delivery
Minimal business disruption to all
deployment activities
This document has been marked as Non-Confidential
What Key Performance Indicators will be
measured to evaluate success?
IT Functional Roadmap programmes delivered to baselined timelines and budget
Programmes delivered to agreed KPIs
Benefits realised through post implementation reviews
Compliance with PMO governance processes
Compliance with Financial processes
Compliance with WHB methodology standards
Compliance with Change Management methodologies
Alignment to original design concepts from S&A (avoiding scope creep)
Sponsor/Customer feedback
Creation, and development of, internal talent and succession
Feedback during programmes, programme closure reviews/reports and
programme post investment reviews
Knowledge
(Expert understanding)
Skills
(Expert ability)
Experience
(Proven expertise)
Essential:
In-depth knowledge and understanding
of Project / Programme / Portfolio
management practices and
methodologies
Deep technology, change and PMO
management knowledge and ability to
adopt new skills and techniques as they
emerge in the fast-moving technology
sector
Maintains professional and technical
knowledge
Understanding of the broader
technology trends outside of Whitbread,
but relevant to the hospitality industry
Essential:
Enhanced Leadership and General
Management skills
Proven senior stakeholder management
skills with significant experience of
dealing with internal, external, and third-
party supplier senior-level decision
makers as well as reporting up to ExCo
and PLC board level
Proven ability to manage multiple
complex programmes of work
Deep planning and portfolio
management skills
In-depth understanding of managing
complex programmes budgets across
multiple programmes of work
Strong problem-solving skills and
organisational skills
Strong written and verbal
communication skills
Self-drive - responds to challenging
priorities with a sense of urgency and
pace
Staff development and coaching -
respected by peers, actively participates
in training and mentoring
Essential:
Deep programme management
background with more than 10 years
programme and project management
Experience in a leadership role within an
IT function
Experience of C-level stakeholder
management
Experience of delivering enterprise
change programmes in a complex
corporate environment
Multi-year experience of Supplier
Management, RFI and RFP processes
Demonstrable experience of delivering
multiple large technology integration
projects from concept through to
operational use
Proven experience of directing and
motivating project teams in complex
matrix management environments
Strong understanding of Enterprise
software and smaller-scale SaaS/software
products
Strong understanding of the underlying
business processes required to trade,
operate and support a Hotel business or
equivalent business . click apply for full job details
Job Title: Head of Programmes and Portfolios Brand/ Function: IT
Job Holder Reports to: Head of Change Delivery
JD Completed By: Head of Change Delivery Date: 01/08/2021
What is the main purpose
of the job?
Leadership role, with accountability for the successful delivery, to time and budget, of all functional
programmes of work and roadmaps across Whitbread's transformation and digital agenda
o This will include delivery accountability over the functional roadmaps for Hotel Ops, Restaurants,
Finance, Supply Chain, International, Commercial and Security
Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be
required to represent Change Delivery at PLC Board when reporting key programme progress
Definition of end to end delivery approaches for future programmes of work
Role will also drive enhancement to Whitbread's delivery capability and long term high performance model
for developing project and programme managers
Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and
Governance forums (including facilitation of the Technology Committee)
Who are the Job holder
main customers?
ExCo
Head of Change Delivery
Head of Strategy and Architecture
Head of Service
CISO
Directors and Heads of roles across other business functions as applicable
Scale & Authority
(e.g. size of budget / team
etc):
Financial:
Accountable for Programme & Project budgets ranging from £1M to £20M+
People
No of internal people management:
o Internally: Ranging from 5 - 20
No of people managed on a programme: ranges from 10 - 40.
3rd party supplier management (multiple)
No of stakeholders:
Will vary by project size.
Range from 5 - 20 at Head of department level.
May include 5 at Director level
Complexity / Authority:
Reporting directly to the Head of Change Delivery, with direct line to the Group Operations Director
Will report to ExCo on an as required basis for decisions to progress delivery
Will hold direct responsibility for overall change delivery across all functional IT programmes of work
Org Charts
(TEAM ORGANISATION CHART REFLECTING THIS ROLE)
This document has been marked as Non-Confidential
Head of Change
Delivery
Head of Programmes
and Portolios
Delivery /
Programme Mgr - B19
Project Manager(s)
Delivery /
Programme Mgr -
B19
Project
Manager(s)
Delivery /
Programme Mgr -
B19
Project Manager(s)
Delivery /
Programme Mgr -
B19
Project
Manager(s)
Portfolio Manager
- B19
What are the main Key Tasks & Activities Specifics, With Whom/ What What's the end result?
Deliver all functional IT roadmaps of change within
time and budget tolerances
Single leadership point of contract for all functional
delivery roadmaps, representing IT and
Transformation to internal and external exec
stakeholders
Provide strategic thought leadership to best delivery
practice
Direct, steer and influence programmes with
effective engagement with senior stakeholders and
3 rd parties
Full accountability for programme delivery scope
across roadmap portfolios
Drive the definition of business case
Monitor overall benefits tracking and report back
performance against benefits post initial deployment
prior to handover to service
Drive communities of practice across programmes of
work
Develop and maintain close working relationship
with Strategy and Architecture, Service and Security
teams
Ensure portfolios, programme and projects are
planned and resourced effectively, and have robust
and clear delivery approaches
Ensure all programmes of work are delivered in
accordance to Whitbread's governance
arrangements
Ensure commercial arrangements with partners are
set effectively and are competitive
Ensure all programme and project finances are
tracked end-to-end and in line with Whitbread
methodology
Ensure all resource forecasting for programmes are
managed correctly
Drive consistency and high standards across the
delivery function
People manage direct reports
Assure programme transition successfully from
delivery into managed support/service
Manage, direct and motivate key IT resources
(project managers, solution architects, business
analysts, testing resources) and other key resources
across the technology function in a matrix style
organisational structure
Influence and manage senior stakeholders (up to
ExCo and PLC Board level) for all key programmes
within scope of role
Directly oversee large scale transformation
programmes
Coordinate overall planning of programme
delivery amongst team members, resource
owners and other delivery teams (e.g. Digital,
BART, Fusion, BI)
Act as Whitbread leadership point of contact to
represent functional programmes of work with
3 rd party suppliers in order to drive quality
programme implementation
Ensure alignment around programme objectives
and clarity on scope with all stakeholders
Consideration and coverage as required of
broader programme change implications,
working closely with Change Programme
Manager(s) and/or relevant functional teams.
Chair IT Governance forums as required,
including the Whitbread Technology Committee
Manage and control governance standards
across all programmes
Ensure change management standards are
applied consistently and to a high quality across
all delivery stages
Manage large/complex RFP and contracting
processes in conjunction with Procurement
All functional roadmap programmes
delivered to time and budget
Creation of a high-performance
delivery teams
Definition and enforcement of best
practice delivery standards
All Portfolio & Programme objectives
met through new capabilities being
introduced into Whitbread,
New IT solutions and platforms
implemented into the Whitbread
business to enable and support the
Whitbread strategic agenda
Enhancement of existing IT capability
to meet strategic objectives
Consistent and clear metrics to
measure and drive improvements to
delivery
Measurable benefits from outcomes
of programme delivery
Minimal business disruption to all
deployment activities
This document has been marked as Non-Confidential
What Key Performance Indicators will be
measured to evaluate success?
IT Functional Roadmap programmes delivered to baselined timelines and budget
Programmes delivered to agreed KPIs
Benefits realised through post implementation reviews
Compliance with PMO governance processes
Compliance with Financial processes
Compliance with WHB methodology standards
Compliance with Change Management methodologies
Alignment to original design concepts from S&A (avoiding scope creep)
Sponsor/Customer feedback
Creation, and development of, internal talent and succession
Feedback during programmes, programme closure reviews/reports and
programme post investment reviews
Knowledge
(Expert understanding)
Skills
(Expert ability)
Experience
(Proven expertise)
Essential:
In-depth knowledge and understanding
of Project / Programme / Portfolio
management practices and
methodologies
Deep technology, change and PMO
management knowledge and ability to
adopt new skills and techniques as they
emerge in the fast-moving technology
sector
Maintains professional and technical
knowledge
Understanding of the broader
technology trends outside of Whitbread,
but relevant to the hospitality industry
Essential:
Enhanced Leadership and General
Management skills
Proven senior stakeholder management
skills with significant experience of
dealing with internal, external, and third-
party supplier senior-level decision
makers as well as reporting up to ExCo
and PLC board level
Proven ability to manage multiple
complex programmes of work
Deep planning and portfolio
management skills
In-depth understanding of managing
complex programmes budgets across
multiple programmes of work
Strong problem-solving skills and
organisational skills
Strong written and verbal
communication skills
Self-drive - responds to challenging
priorities with a sense of urgency and
pace
Staff development and coaching -
respected by peers, actively participates
in training and mentoring
Essential:
Deep programme management
background with more than 10 years
programme and project management
Experience in a leadership role within an
IT function
Experience of C-level stakeholder
management
Experience of delivering enterprise
change programmes in a complex
corporate environment
Multi-year experience of Supplier
Management, RFI and RFP processes
Demonstrable experience of delivering
multiple large technology integration
projects from concept through to
operational use
Proven experience of directing and
motivating project teams in complex
matrix management environments
Strong understanding of Enterprise
software and smaller-scale SaaS/software
products
Strong understanding of the underlying
business processes required to trade,
operate and support a Hotel business or
equivalent business . click apply for full job details
About Whitbread