Customer Service Executive (Fixed Term Contract)

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

The purpose of the role is to manage the end-to-end Orders to cash process in the customer service team, to support, assist and deputise for the Customer Service Manager. To support and assist in training for other members of the Customer service team

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Receiving customer orders by EDI or e-mail. To apply vetting procedures and audit controls, ensuring that they comply with trading terms and credit checks and that the correct prices apply. Processing orders, invoices and invoice queries, using computerised and manual systems as appropriate.
• Responding to or coordinate responses to Customer enquiries on availability, delivery, prices and payments.
• Communicating with the logistics providers to ensure that all service and control requirements are met.
• Communicating service and product complaints ensuring that they are resolved accurately and speedily to customers' satisfaction.
• Communicating stock shortfall information on specific orders to customers and to the associated Sales Managers.
• To assist finance to Identify late payments, to progress these with customers, involving Accounts Receivable and to follow through until payment is received.
• Complying with controls, disciplines and procedures as stipulated in relevant SOPs.
• To process daily shipped reports which will monitor the Order Book to determine timetables, schedules and to take actions which ensure that all orders are delivered to agreed scheduled date/day or cancelled, all unavailable lines are rejected, and appropriate rejection code used and all deliveries are invoiced.
• All standard and agreed non-standard service requirements are met.

What you'll bring to the role:

Essential Requirements:

• Experience of order processing and customer services within a busy, fast moving, pressurised sales environment
• Experience of working in a pressurised Global company environment with high transaction volumes and short lead times
• Experience and ability of meeting monthly sales targets via direct customer order processing, delivery monitoring through to the invoicing stage
• Experience of stock monitoring and stock control per customer account
• Data entry demonstrating both excellent speed and accuracy.
• High level of accuracy, numeracy and literacy with good communication and interpersonal skills.
• Knowledge of computerised order processing / invoicing systems.
• Excellent communication skills
• Excellent attention to detail
• Excellent Self discipline

You'll receive:

Competitive salary, Annual bonus, Pension scheme, Health insurance, 24 days annual leave, Flexible working arrangements, Employee recognition scheme, learning and development opportunities. This is a temporary fixed term role for one year.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool ()