About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.
Key Responsibilities
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
- Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
- Collaborate with OEMs to tailor trade programme incentives for dealership growth.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Requirements
- Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision / parts industry.
- Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
- Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
- Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
- Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
- Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshop's.