Activities Facilitator Papworth Trust are looking for a Bank Activities Facilitator to joint their team in Ipswich, Suffolk in this exciting new role! Why Papworth Trust Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice, and independence. Fantastic company benefits include: Competitive Salary: on offer is a salary of £12.60 per hour, with hours worked varied. Benefits: 33 days of annual leave, inclusive of bank holidays (pro rata for part-time) with the option to purchase additional days. Company sick pay, and enhanced pension. Pension: A choice of pension schemes with an enhanced employer contribution. Wellbeing & Support: Employee assistance, health cashback plan, shopping discount schemes and cycle to work scheme. Development & Recognition: Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme. Have your voice heard too as part of our employee forum and colleague experience group. Ongoing training and qualification support is also provided. About the role: As an Bank Activities Facilitator, you will play a key role in delivering a flexible support and activity service tailored to the unique needs of our customers. You will engage with individuals with a variety of support requirements, including learning disabilities and physical disabilities, ensuring they have enriching experiences in both community and centre-based settings. Your creativity and dedication will shine as you plan and facilitate activities that empower and inspire our customers to thrive. Working hours for this role will be varied. Main Duties and Responsibilities: Deliver a variety of recreational and learning, activities based on the needs and aspirations of the customers, encouraging their active participation in service design. Collaborate effectively with the Service Manager and fellow Activities Facilitators to share insights and promote continuous improvement in our services. Provide tailored personal care and medication support, ensuring a compassionate and respectful approach to all interactions. Foster professional relationships with families, health/social care professionals, and community organisations to enhance service delivery and customer integration. Maintain accurate documentation and adhere to all relevant policies and procedures, emphasising safeguarding, health and safety, and customer privacy. About you: As a Bank Activities Facilitator, we are seeking an enthusiastic and compassionate individual with a genuine passion for empowering disabled people to achieve their personal goals. You should have previous experience supporting individuals with disabilities, with a solid understanding of the social model of disability and the challenges they may face. Excellent communication skills and a proactive, positive attitude are essential as you navigate diverse interactions and create engaging activities. Your ability to work collaboratively within a team while maintaining a flexible approach will be key to your success in this rewarding role. Please note: The post will be subject to an Enhanced Adults Disclosure & Barring Service (DBS) check, and we are unable to offer sponsorship for this role currently. If you have the relevant skills and experience for the Bank Activities Facilitator role, please send your CV through for consideration. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Jul 17, 2025
Full time
Activities Facilitator Papworth Trust are looking for a Bank Activities Facilitator to joint their team in Ipswich, Suffolk in this exciting new role! Why Papworth Trust Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice, and independence. Fantastic company benefits include: Competitive Salary: on offer is a salary of £12.60 per hour, with hours worked varied. Benefits: 33 days of annual leave, inclusive of bank holidays (pro rata for part-time) with the option to purchase additional days. Company sick pay, and enhanced pension. Pension: A choice of pension schemes with an enhanced employer contribution. Wellbeing & Support: Employee assistance, health cashback plan, shopping discount schemes and cycle to work scheme. Development & Recognition: Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme. Have your voice heard too as part of our employee forum and colleague experience group. Ongoing training and qualification support is also provided. About the role: As an Bank Activities Facilitator, you will play a key role in delivering a flexible support and activity service tailored to the unique needs of our customers. You will engage with individuals with a variety of support requirements, including learning disabilities and physical disabilities, ensuring they have enriching experiences in both community and centre-based settings. Your creativity and dedication will shine as you plan and facilitate activities that empower and inspire our customers to thrive. Working hours for this role will be varied. Main Duties and Responsibilities: Deliver a variety of recreational and learning, activities based on the needs and aspirations of the customers, encouraging their active participation in service design. Collaborate effectively with the Service Manager and fellow Activities Facilitators to share insights and promote continuous improvement in our services. Provide tailored personal care and medication support, ensuring a compassionate and respectful approach to all interactions. Foster professional relationships with families, health/social care professionals, and community organisations to enhance service delivery and customer integration. Maintain accurate documentation and adhere to all relevant policies and procedures, emphasising safeguarding, health and safety, and customer privacy. About you: As a Bank Activities Facilitator, we are seeking an enthusiastic and compassionate individual with a genuine passion for empowering disabled people to achieve their personal goals. You should have previous experience supporting individuals with disabilities, with a solid understanding of the social model of disability and the challenges they may face. Excellent communication skills and a proactive, positive attitude are essential as you navigate diverse interactions and create engaging activities. Your ability to work collaboratively within a team while maintaining a flexible approach will be key to your success in this rewarding role. Please note: The post will be subject to an Enhanced Adults Disclosure & Barring Service (DBS) check, and we are unable to offer sponsorship for this role currently. If you have the relevant skills and experience for the Bank Activities Facilitator role, please send your CV through for consideration. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission At Teya, we're building the future of fintech for small businesses, and our people are at the heart of that mission. As a People Partner, you'll play a key role in scaling high-performing, empowered, and mission-aligned teams. You'll be embedded within a specific business unit, partnering directly with a senior executive and their leadership team to shape how the organisation grows and operates. This is a highly strategic role where you'll help drive commercial outcomes through bold talent strategy, smart organisation design, and leadership enablement. You'll report directly into the Head of People Partnering and play a visible role on the leadership team of the business area you support. In this role, you will: Partner with senior leaders to drive organisation design, workforce planning, team effectiveness, and leadership development aligned to business priorities. Shape and deliver talent strategies that raise performance, build capability, and foster a culture of accountability, ownership, and trust. Coach leaders and managers through periods of growth, change, and complexity, helping them build and lead strong, resilient teams. Translate commercial goals into people strategies across the employee lifecycle; from hiring and onboarding through to development, retention, and succession. Own and deliver core People programs such as performance reviews, compensation cycles, talent planning, and organisational changes in partnership with our Centres of Excellence. Lead on performance enablement, ensuring clarity of expectations, robust feedback mechanisms, and decisive action on both high and low performance. Use people data and insights to inform decision-making, identify risks and opportunities early, and improve the overall employee experience. Act as a trusted advisor to senior stakeholders, bringing sound judgment, challenge where needed, and a bias for action. Continuously improve and scale our people practices to meet the evolving needs of a fast-paced, high-growth business. Your Story A strong track record as a People Partner in high-growth, fast-paced environments, ideally within tech, SaaS, or fintech. Experience directly supporting C-level executives and senior leadership teams, ideally across Product, Tech, or Engineering functions. Deep expertise across org design, performance management, talent strategy, and leadership development. Strong commercial awareness and business acumen. You understand how your work impacts business performance. Strong influencing and communication skills; you build trust, simplify complexity, and drive alignment across stakeholders. Confidence to challenge constructively and navigate sensitive people topics with empathy and integrity. A hands-on, builder's mindset, comfortable creating new approaches, iterating quickly, and operating without legacy systems or heavy process. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership withWellhubgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Jul 16, 2025
Full time
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission At Teya, we're building the future of fintech for small businesses, and our people are at the heart of that mission. As a People Partner, you'll play a key role in scaling high-performing, empowered, and mission-aligned teams. You'll be embedded within a specific business unit, partnering directly with a senior executive and their leadership team to shape how the organisation grows and operates. This is a highly strategic role where you'll help drive commercial outcomes through bold talent strategy, smart organisation design, and leadership enablement. You'll report directly into the Head of People Partnering and play a visible role on the leadership team of the business area you support. In this role, you will: Partner with senior leaders to drive organisation design, workforce planning, team effectiveness, and leadership development aligned to business priorities. Shape and deliver talent strategies that raise performance, build capability, and foster a culture of accountability, ownership, and trust. Coach leaders and managers through periods of growth, change, and complexity, helping them build and lead strong, resilient teams. Translate commercial goals into people strategies across the employee lifecycle; from hiring and onboarding through to development, retention, and succession. Own and deliver core People programs such as performance reviews, compensation cycles, talent planning, and organisational changes in partnership with our Centres of Excellence. Lead on performance enablement, ensuring clarity of expectations, robust feedback mechanisms, and decisive action on both high and low performance. Use people data and insights to inform decision-making, identify risks and opportunities early, and improve the overall employee experience. Act as a trusted advisor to senior stakeholders, bringing sound judgment, challenge where needed, and a bias for action. Continuously improve and scale our people practices to meet the evolving needs of a fast-paced, high-growth business. Your Story A strong track record as a People Partner in high-growth, fast-paced environments, ideally within tech, SaaS, or fintech. Experience directly supporting C-level executives and senior leadership teams, ideally across Product, Tech, or Engineering functions. Deep expertise across org design, performance management, talent strategy, and leadership development. Strong commercial awareness and business acumen. You understand how your work impacts business performance. Strong influencing and communication skills; you build trust, simplify complexity, and drive alignment across stakeholders. Confidence to challenge constructively and navigate sensitive people topics with empathy and integrity. A hands-on, builder's mindset, comfortable creating new approaches, iterating quickly, and operating without legacy systems or heavy process. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership withWellhubgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
What We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media Be the first port of call for customer complaints and concerns to make sure that they're treated fairly Show proactiveness and ownership skills to solve customer problems Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers' feedback and feature requests to the product team Support other members in the Operations team by being a point of contact and mentoring new joiners We're looking for someone who: Has front line or back office banking experience Has experience in customer service in the financial services industry Is interested in how technology can improve people's lives Enjoys the startup environment Is customer focused Has a high level of organisation Has excellent written and verbal communication skills Has a high level of empathy and the ability to connect with other people What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central London. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen and quiz interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. Hybrid Working: At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in London is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Jul 16, 2025
Full time
What We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media Be the first port of call for customer complaints and concerns to make sure that they're treated fairly Show proactiveness and ownership skills to solve customer problems Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers' feedback and feature requests to the product team Support other members in the Operations team by being a point of contact and mentoring new joiners We're looking for someone who: Has front line or back office banking experience Has experience in customer service in the financial services industry Is interested in how technology can improve people's lives Enjoys the startup environment Is customer focused Has a high level of organisation Has excellent written and verbal communication skills Has a high level of empathy and the ability to connect with other people What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central London. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen and quiz interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. Hybrid Working: At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in London is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
HRBP, permanent, Tewkesbury, up £50k pa + full benefits package - UK HRBP EXPERIENCE ESSENTIAL Your new company My client is a large, well-established organisation which offers a supportive, inclusive, and forward-thinking workplace where your wellbeing and development are a priority. You'll be part of a team that values collaboration, innovation, and community impact. Your new role HRBP, permanent, Tewkesbury, up £50k pa + full benefits package - UK HRBP EXPERIENCE ESSENTIAL As an experienced trusted advisor to leaders and teams, you'll provide expert guidance throughout the entire employee lifecycle in this interesting and varied HR generalist role - strategic and advisory. You'll be instrumental in shaping the future of the HR function, driving organisational development, and delivering transformational change initiatives that support our organisational strategic objectives. This will include strategy and advisor work: Collaborating with Managers and senior leaders to deliver expert HR advice and support. Managing a diverse range of employee relations cases with professionalism, empathy, and integrity. Leading and contributing to high-impact organisational change and development projects. Supporting the evolution of the HR function into a forward-thinking by being a strategic business partner. What you'll need to succeed UK HRBP EXPERIENCE ESSENTIAL - Please do not apply if you do not have this. A CIPD Level 7 qualification or an equivalent credential/experienceIn-depth, current knowledge of UK employment law and HR best practices.Strong digital literacy and confidence in using HR technologies.Demonstrated success in a comparable HR business partnering role.A proactive, self-motivated individual with outstanding interpersonal skills and the ability to thrive both independently and as part of a team. What you'll get in return Employee Benefits Include: Agile and flexible working options Generous holiday allowance Competitive Pension Scheme Annual incremental salary increases Cycle to Work and Salary Sacrifice Car Schemes Discounted leisure centre membership Comprehensive wellbeing support Ongoing training and development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 16, 2025
Full time
HRBP, permanent, Tewkesbury, up £50k pa + full benefits package - UK HRBP EXPERIENCE ESSENTIAL Your new company My client is a large, well-established organisation which offers a supportive, inclusive, and forward-thinking workplace where your wellbeing and development are a priority. You'll be part of a team that values collaboration, innovation, and community impact. Your new role HRBP, permanent, Tewkesbury, up £50k pa + full benefits package - UK HRBP EXPERIENCE ESSENTIAL As an experienced trusted advisor to leaders and teams, you'll provide expert guidance throughout the entire employee lifecycle in this interesting and varied HR generalist role - strategic and advisory. You'll be instrumental in shaping the future of the HR function, driving organisational development, and delivering transformational change initiatives that support our organisational strategic objectives. This will include strategy and advisor work: Collaborating with Managers and senior leaders to deliver expert HR advice and support. Managing a diverse range of employee relations cases with professionalism, empathy, and integrity. Leading and contributing to high-impact organisational change and development projects. Supporting the evolution of the HR function into a forward-thinking by being a strategic business partner. What you'll need to succeed UK HRBP EXPERIENCE ESSENTIAL - Please do not apply if you do not have this. A CIPD Level 7 qualification or an equivalent credential/experienceIn-depth, current knowledge of UK employment law and HR best practices.Strong digital literacy and confidence in using HR technologies.Demonstrated success in a comparable HR business partnering role.A proactive, self-motivated individual with outstanding interpersonal skills and the ability to thrive both independently and as part of a team. What you'll get in return Employee Benefits Include: Agile and flexible working options Generous holiday allowance Competitive Pension Scheme Annual incremental salary increases Cycle to Work and Salary Sacrifice Car Schemes Discounted leisure centre membership Comprehensive wellbeing support Ongoing training and development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
The role is part of the Collections and Recoveries team within Risk Services supporting Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. The Person Experience Required Proven track record and proven experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of theResidential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Jul 16, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. The Person Experience Required Proven track record and proven experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of theResidential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a distinctive brand reputation and image, expanding across numerous products, brands, and international markets. Our brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide. At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and those we serve. We amplify diverse voices and perspectives to create a sense of belonging, ensuring fairness and inclusion through Talent, Education & Communication, Employee Groups, and Celebrations. Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the consumer journey, processes, testing, and personalization. Responsibilities include: Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product, and content strategies. Translating business requirements for the CI/A team to deliver relevant data and reporting. Partnering with market leadership to define strategic directions for RLE in various markets. Experience, Skills & Knowledge Minimum of 5+ strategic cycles in digital, ecommerce, or customer experience roles, with a proven record in journey optimization, experimentation, and performance improvements. Hands-on experience managing A/B testing programs (preferably using Monetate), from hypothesis design to analysis and insights rollout. Strong knowledge of CRO principles and practical experience with tools like Adobe Analytics and Contentsquare for decision-making. Ability to translate business goals into clear testing strategies, project requirements, and optimization roadmaps. Experience representing business needs during project delivery, UAT cycles, and post-launch validation. Proven leadership in managing teams, focusing on skill development, confidence-building, and ownership. Excellent cross-functional collaboration skills, capable of navigating internal/external and global/regional teams. Thrives in fast-paced, matrix environments with multiple priorities. Previous experience in luxury, premium retail, or transactional ecommerce is highly advantageous.
Jul 16, 2025
Full time
Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a distinctive brand reputation and image, expanding across numerous products, brands, and international markets. Our brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide. At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and those we serve. We amplify diverse voices and perspectives to create a sense of belonging, ensuring fairness and inclusion through Talent, Education & Communication, Employee Groups, and Celebrations. Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the consumer journey, processes, testing, and personalization. Responsibilities include: Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product, and content strategies. Translating business requirements for the CI/A team to deliver relevant data and reporting. Partnering with market leadership to define strategic directions for RLE in various markets. Experience, Skills & Knowledge Minimum of 5+ strategic cycles in digital, ecommerce, or customer experience roles, with a proven record in journey optimization, experimentation, and performance improvements. Hands-on experience managing A/B testing programs (preferably using Monetate), from hypothesis design to analysis and insights rollout. Strong knowledge of CRO principles and practical experience with tools like Adobe Analytics and Contentsquare for decision-making. Ability to translate business goals into clear testing strategies, project requirements, and optimization roadmaps. Experience representing business needs during project delivery, UAT cycles, and post-launch validation. Proven leadership in managing teams, focusing on skill development, confidence-building, and ownership. Excellent cross-functional collaboration skills, capable of navigating internal/external and global/regional teams. Thrives in fast-paced, matrix environments with multiple priorities. Previous experience in luxury, premium retail, or transactional ecommerce is highly advantageous.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. Compensation & Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. High craft culture: Join a team that obsesses over details-see our Design Principles . Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Jul 16, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. Compensation & Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. High craft culture: Join a team that obsesses over details-see our Design Principles . Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience and ROI. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Manage a portfolio of Enterprise customers. Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy. Drive incremental value by leading the customer through training and adoption of Vercel's best practices. Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model. Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties. Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors. Build and maintain account plans, including organization mapping and opportunity whitespace. Act as the Voice of the Customer to align our resources and efforts to improve the customer experience. Partner with the Sales team to help identify and raise expansion opportunities. About You: 3+ years of professional experience in B2B / SaaS Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products. Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level. Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work. Knowledge of CI/CD, deployment pipeline, and the SDLC process. Comfortable managing accounts with varying requirements. Demonstrable self-starter, curious, and solution focused. Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts. Bonus If You: Have devised and put in motion growth and activation strategies. Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc. Can demonstrate an understanding of a CDN and/or Proxy. Understand well, and can communicate clearly about DNS. Have experience working with Enterprise applications at global scale. Have previously worked at a high growth SaaS company. Competitive compensation package, including equity. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE pay range for this role is $130,000- $179,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Apply Now. Tell us why you'd be a good fit for the Customer Success Manager, East role. First Name Last Name Email Address Phone Number Resume Resume should be a PDF under 3.5MB. Are you currently based in any of these countries? Please note these are the only countries where we are accepting applications United States Germany United Kingdom Australia Netherlands Canada India Japan Other Will you require Visa Sponsorship now, or in the future? Yes No Do you live in one of the following states?Alabama, Alaska, Delaware, Kansas, Maine, Mississippi, Montana, Nebraska, New Mexico, North Dakota, South Dakota, West Virginia, or Wyoming. Please double-check all the information provided above. Ensuring accuracy is crucial, as any errors or omissions may impact the review of your application. I have reviewed and confirmed that all the information provided is accurate and complete. U.S. Standard Demographic Questions . At Vercel, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive. As part of this commitment, we invite you to voluntarily provide demographic information. Your responses will be used (in aggregate only) to help us better understand the diversity of our applicants and identify areas of improvement in our recruitment and hiring process. Your responses, or decision not to respond, will be kept confidential and will only be used in aggregate form for diversity and inclusion efforts. This information will not be associated with your specific application and will not be disclosed to the hiring team or used in the hiring decision in any way. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Asking the below questions help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. How would you describe your gender identity? (mark all that apply) Man Non-binary Woman I prefer to self-describe I don't wish to answer How would you describe your racial/ethnic background? (mark all that apply) Black or of African descent East Asian Hispanic, Latinx or of Spanish Origin Indigenous, American Indian or Alaska Native Middle Eastern or North African Native Hawaiian or Pacific Islander South Asian Southeast Asian White or European I prefer to self-describe I don't wish to answer How would you describe your sexual orientation? (mark all that apply) Asexual Bisexual and/or pansexual Gay Heterosexual Lesbian Queer I prefer to self-describe I don't wish to answer Do you identify as transgender? Yes No I prefer to self-describe I don't wish to answer Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Yes No I prefer to self-describe I don't wish to answer Are you a veteran or active member of the United States Armed Forces? Yes, I am a veteran or active member No, I am not a veteran or active member I prefer to self-describe I don't wish to answer Optionally, include links to your social media profiles.
Jul 16, 2025
Full time
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience and ROI. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Manage a portfolio of Enterprise customers. Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy. Drive incremental value by leading the customer through training and adoption of Vercel's best practices. Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model. Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties. Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors. Build and maintain account plans, including organization mapping and opportunity whitespace. Act as the Voice of the Customer to align our resources and efforts to improve the customer experience. Partner with the Sales team to help identify and raise expansion opportunities. About You: 3+ years of professional experience in B2B / SaaS Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products. Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level. Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work. Knowledge of CI/CD, deployment pipeline, and the SDLC process. Comfortable managing accounts with varying requirements. Demonstrable self-starter, curious, and solution focused. Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts. Bonus If You: Have devised and put in motion growth and activation strategies. Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc. Can demonstrate an understanding of a CDN and/or Proxy. Understand well, and can communicate clearly about DNS. Have experience working with Enterprise applications at global scale. Have previously worked at a high growth SaaS company. Competitive compensation package, including equity. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE pay range for this role is $130,000- $179,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Apply Now. Tell us why you'd be a good fit for the Customer Success Manager, East role. First Name Last Name Email Address Phone Number Resume Resume should be a PDF under 3.5MB. Are you currently based in any of these countries? Please note these are the only countries where we are accepting applications United States Germany United Kingdom Australia Netherlands Canada India Japan Other Will you require Visa Sponsorship now, or in the future? Yes No Do you live in one of the following states?Alabama, Alaska, Delaware, Kansas, Maine, Mississippi, Montana, Nebraska, New Mexico, North Dakota, South Dakota, West Virginia, or Wyoming. Please double-check all the information provided above. Ensuring accuracy is crucial, as any errors or omissions may impact the review of your application. I have reviewed and confirmed that all the information provided is accurate and complete. U.S. Standard Demographic Questions . At Vercel, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive. As part of this commitment, we invite you to voluntarily provide demographic information. Your responses will be used (in aggregate only) to help us better understand the diversity of our applicants and identify areas of improvement in our recruitment and hiring process. Your responses, or decision not to respond, will be kept confidential and will only be used in aggregate form for diversity and inclusion efforts. This information will not be associated with your specific application and will not be disclosed to the hiring team or used in the hiring decision in any way. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Asking the below questions help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. How would you describe your gender identity? (mark all that apply) Man Non-binary Woman I prefer to self-describe I don't wish to answer How would you describe your racial/ethnic background? (mark all that apply) Black or of African descent East Asian Hispanic, Latinx or of Spanish Origin Indigenous, American Indian or Alaska Native Middle Eastern or North African Native Hawaiian or Pacific Islander South Asian Southeast Asian White or European I prefer to self-describe I don't wish to answer How would you describe your sexual orientation? (mark all that apply) Asexual Bisexual and/or pansexual Gay Heterosexual Lesbian Queer I prefer to self-describe I don't wish to answer Do you identify as transgender? Yes No I prefer to self-describe I don't wish to answer Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Yes No I prefer to self-describe I don't wish to answer Are you a veteran or active member of the United States Armed Forces? Yes, I am a veteran or active member No, I am not a veteran or active member I prefer to self-describe I don't wish to answer Optionally, include links to your social media profiles.
Account Exec / Customer Success Manager - Finance Aviation Sector Job Sector BI / SaaS / Research / IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec / Customer Success Manager As a Account Exec / Customer Success Manager you'll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events. You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth. You will: Manage the overall relationship with assigned customers including onboarding, retention, identifying revenue expansion opportunities Engage with leadership to build out a successful customer journey Build relationships with customers to maintain a positive customer experience Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell Requirements for this Account Exec / Customer Success Manager role 1-3 years' experience in customer success or account management (within the business intelligence space) Experience of rebooking and upselling existing clients Detail oriented and analytical Energetic, Confident, Creative and Ambitious Strong communication and presentation skills (both written and verbal) Pro-Active, Organised, Team player If you fulfil the above requirements are interested in the role, please apply.
Jul 16, 2025
Full time
Account Exec / Customer Success Manager - Finance Aviation Sector Job Sector BI / SaaS / Research / IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec / Customer Success Manager As a Account Exec / Customer Success Manager you'll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events. You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth. You will: Manage the overall relationship with assigned customers including onboarding, retention, identifying revenue expansion opportunities Engage with leadership to build out a successful customer journey Build relationships with customers to maintain a positive customer experience Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell Requirements for this Account Exec / Customer Success Manager role 1-3 years' experience in customer success or account management (within the business intelligence space) Experience of rebooking and upselling existing clients Detail oriented and analytical Energetic, Confident, Creative and Ambitious Strong communication and presentation skills (both written and verbal) Pro-Active, Organised, Team player If you fulfil the above requirements are interested in the role, please apply.
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Jul 16, 2025
Full time
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Grays Inn Rd, London WC1X 8NH, UK Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req Title: Senior Product Manager Department: Product Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £85,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. Role overview: We are seeking an experienced and strategic Senior Product Manager to lead one or more of our core SaaS products or product lines. In this role, you'll take full accountability for your product's performance, direction, and long-term success-not just through feature development, but through any initiative that delivers measurable value to customers and the business. You'll be expected to lead structured discovery, define high-impact opportunities, and align cross-functional stakeholders. Just as critically, you'll be responsible for closing the loop on value realisation-ensuring initiatives deliver intended outcomes, and adjusting course based on results and insights. You'll thrive here if you combine a strong strategic mindset with the ability to execute in agile, iterative ways. Our product team and wider business are undergoing significant transformation, and this role is a unique opportunity to help shape the future of the company and make a real impact in the EdTech market. Key Responsibilities: Own the vision, customer value proposition, roadmap, and performance of your product(s), with clear accountability for outcomes. Drive structured discovery to identify and validate the most impactful opportunities. Be data- and outcome-driven in defining and prioritising initiatives-not just features, but also pricing strategies, onboarding improvements, messaging, or operational enhancements. Coordinate and lead cross-functional initiatives involving teams across product, marketing, commercial, operations, and customer success. Drive fast learning cycles and value realisation through agile iteration and continuous feedback loops. Monitor performance and close the loop: track outcomes, learn from what works and what doesn't, and refine your approach accordingly. Communicate vision, priorities, and progress clearly to a wide range of stakeholders. Mentor other product managers and help shape a high-performing, outcome-driven product organisation. What You Need to Succeed Experience 5+ years in product management, ideally within a complex or multi-product SaaS environment. Proven experience leading strategic initiatives that span multiple functions and genuinely impacting the business trajectory. Knowledge Deep understanding of SaaS business models, performance metrics, and product-market dynamics. Strong command of product discovery methods, agile delivery, and continuous iteration. Familiarity with pricing strategy, onboarding design, and go-to-market coordination. Skills Strategic thinker with the ability to execute at pace. Excellent stakeholder management and communication skills. Strong analytical mindset; confident using data to support decisions and measure success. Agile, resilient, and growth-minded-thrives in environments of change and transformation. Qualifications Highly Desirable: Certified Product Owner or Certified Product Manager accreditation. Desirable: Any qualifications/accreditations in SAFe or other similar scaled agile framework. Desirable: Has completed training courses in User Centred Design Desirable: Any qualifications/training in Product Analytics and Business Intelligence tools. What do you get in return? 25 days annual leave rising to 30 State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Jul 16, 2025
Full time
Grays Inn Rd, London WC1X 8NH, UK Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req Title: Senior Product Manager Department: Product Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £85,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. Role overview: We are seeking an experienced and strategic Senior Product Manager to lead one or more of our core SaaS products or product lines. In this role, you'll take full accountability for your product's performance, direction, and long-term success-not just through feature development, but through any initiative that delivers measurable value to customers and the business. You'll be expected to lead structured discovery, define high-impact opportunities, and align cross-functional stakeholders. Just as critically, you'll be responsible for closing the loop on value realisation-ensuring initiatives deliver intended outcomes, and adjusting course based on results and insights. You'll thrive here if you combine a strong strategic mindset with the ability to execute in agile, iterative ways. Our product team and wider business are undergoing significant transformation, and this role is a unique opportunity to help shape the future of the company and make a real impact in the EdTech market. Key Responsibilities: Own the vision, customer value proposition, roadmap, and performance of your product(s), with clear accountability for outcomes. Drive structured discovery to identify and validate the most impactful opportunities. Be data- and outcome-driven in defining and prioritising initiatives-not just features, but also pricing strategies, onboarding improvements, messaging, or operational enhancements. Coordinate and lead cross-functional initiatives involving teams across product, marketing, commercial, operations, and customer success. Drive fast learning cycles and value realisation through agile iteration and continuous feedback loops. Monitor performance and close the loop: track outcomes, learn from what works and what doesn't, and refine your approach accordingly. Communicate vision, priorities, and progress clearly to a wide range of stakeholders. Mentor other product managers and help shape a high-performing, outcome-driven product organisation. What You Need to Succeed Experience 5+ years in product management, ideally within a complex or multi-product SaaS environment. Proven experience leading strategic initiatives that span multiple functions and genuinely impacting the business trajectory. Knowledge Deep understanding of SaaS business models, performance metrics, and product-market dynamics. Strong command of product discovery methods, agile delivery, and continuous iteration. Familiarity with pricing strategy, onboarding design, and go-to-market coordination. Skills Strategic thinker with the ability to execute at pace. Excellent stakeholder management and communication skills. Strong analytical mindset; confident using data to support decisions and measure success. Agile, resilient, and growth-minded-thrives in environments of change and transformation. Qualifications Highly Desirable: Certified Product Owner or Certified Product Manager accreditation. Desirable: Any qualifications/accreditations in SAFe or other similar scaled agile framework. Desirable: Has completed training courses in User Centred Design Desirable: Any qualifications/training in Product Analytics and Business Intelligence tools. What do you get in return? 25 days annual leave rising to 30 State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We're looking for a passionate and driven HR professional to play a pivotal role in delivering our ambitious HR strategy and supporting the growth of our Federation. In this high-impact, operational role, you'll work closely with senior leaders to drive forward key business and HR initiatives. From resourcing and employee relations to learning and development, you'll provide expert guidance and hands-on support that empowers our management teams to thrive. You'll be at the heart of our people strategy, leading on complex casework, championing best practices and ensuring our academies are supported with regular on-site visits. If you're a proactive, solutions-focused HR professional who thrives in a fast-paced environment and is passionate about education, we'd love to hear from you. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing professional and customer-focussed HR leadership, advice and support to academies to enable leaders to improve and support staff engagement, tackle workforce priorities, maximise workforce efficiency and achieve academy people objectives Influencing and supporting the strategic direction of academies by providing and analysing workforce information and developing HR initiatives to respond to needs or example, developing effective retention plans, improving sickness absence and reducing agency expenditure Coaching, supporting and mentoring senior leaders on people management practices, issues and priorities, through development of close working relationships and understanding of business challenges and opportunities Providing expert advice to managers in highly complex employee relations cases on the interpretation and implementation of the Federation employment procedures within the context of the legal framework Retaining oversight of casework, and line managing an HR advisor in the management of specific ER cases WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Experience in a HR Business Partner or senior HR advisor role within a large complex organisation Experience of developing and delivery of strategic HR plans and initiatives Previous experience of managing complex Employee relations issues, change management, and restructuring Experience of supervising staff Educated to masters level in HR Management or equivalent level of experience of working in an HR role A CIPD qualification to Associate level or above For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Jul 16, 2025
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We're looking for a passionate and driven HR professional to play a pivotal role in delivering our ambitious HR strategy and supporting the growth of our Federation. In this high-impact, operational role, you'll work closely with senior leaders to drive forward key business and HR initiatives. From resourcing and employee relations to learning and development, you'll provide expert guidance and hands-on support that empowers our management teams to thrive. You'll be at the heart of our people strategy, leading on complex casework, championing best practices and ensuring our academies are supported with regular on-site visits. If you're a proactive, solutions-focused HR professional who thrives in a fast-paced environment and is passionate about education, we'd love to hear from you. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing professional and customer-focussed HR leadership, advice and support to academies to enable leaders to improve and support staff engagement, tackle workforce priorities, maximise workforce efficiency and achieve academy people objectives Influencing and supporting the strategic direction of academies by providing and analysing workforce information and developing HR initiatives to respond to needs or example, developing effective retention plans, improving sickness absence and reducing agency expenditure Coaching, supporting and mentoring senior leaders on people management practices, issues and priorities, through development of close working relationships and understanding of business challenges and opportunities Providing expert advice to managers in highly complex employee relations cases on the interpretation and implementation of the Federation employment procedures within the context of the legal framework Retaining oversight of casework, and line managing an HR advisor in the management of specific ER cases WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Experience in a HR Business Partner or senior HR advisor role within a large complex organisation Experience of developing and delivery of strategic HR plans and initiatives Previous experience of managing complex Employee relations issues, change management, and restructuring Experience of supervising staff Educated to masters level in HR Management or equivalent level of experience of working in an HR role A CIPD qualification to Associate level or above For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Assistant Manager - Residential Children's Homes Employer: Wokingham Borough Council Salary: £44,711 - £49,764 Per Annum, Plus Benefits Location: Wokingham Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: Enhanced Closing Date: 24/08/2025 at 23:00 Reference: 712799 & 712800 We have fantastic opportunity available for a Residential Children's Home Assistant Manager to join our brand-new, multi-building Residential Children's Homes within the borough. As the Assistant Manager, you will play an active role in the day-to-day operation and provide key support to the Residential Homes Manager in their responsibilities for the effective management of the residential children's homes. You will support the provision of a professional, child centred service, ensuring its accordance with the relevant regulations, legislation, codes of practice, policy, and procedures. Wokingham Borough Council's aim is to enable our most vulnerable children and young people in care to live close to the things they hold dear - close to family, friends, community, and those who care for them most. This service comprises a multi-building children's home including a 4-bedroom Emotional Behaviour Disorder/Difficulties (EBD) home and the addition of a smaller Complex home. These homes will enable more children with complex needs to remain in or return to Wokingham and to avoid the use of unregistered placements and children living away from their communities and networks. Benefits: Not only is this an excellent opportunity, but it's a fantastic time to join our team. You will receive an extensive range of employee benefits including: A generous annual leave entitlement of 31 days (rising to 36 days after 5 years continued local government service), plus Bank Holidays Enrolment to an excellent local government pension scheme An employee assistance programme including 24/7 wellbeing helpline A range of local & lifestyle discounts Use of a free onsite gym (located at Shute End office) Salary sacrifice car & cycle to work schemes And much more! Key responsibilities: Support the Homes Manager to ensure that the service meet its statutory responsibility and is compliant with the Children's Homes Regulations (2015). Assist in the development of a professional team that performs to the highest standards, ensuring effective supervision, staff development and training. Support the Homes Manager to exceed expectations at Inspection and Regulation 44 visits in terms of delivering positive outcomes for young people. Work openly with Quality Assurance to ensure good safeguarding standards and high-quality information recording are maintained. Line management for 8/9 members of staff over a working week, including 2 Senior Support workers, 4/5 Support workers and 1/2 Waking night staff. Take immediate management action when the welfare or safety of children or young people is as risk. Candidate Requirements: Hold a professional qualification in Level 3 Residential Childcare or equivalent. Extensive professional work experience in a management position in a children's residential setting. Knowledge of Children Act 1989 & CH regulations and good standards of practice. Demonstrate experience of working effectively with children, parents, colleagues, and partner agencies. Our Area: Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We're home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. If you are interested in this exciting opportunity, click the link below and apply today! Alternatively, for an informal discussion please contact: Holli Blackburn (Responsible Individual for Residential Children's Homes) Victoria Wallace (Interim Residential Children's Homes Manager) Alix Williams (Recruitment & Retention, Children's Services) Closing date: Sunday 24th August 2025, 11pm Interview date: TBC Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy Residential Childrens Home Assistant Manager
Jul 16, 2025
Full time
Assistant Manager - Residential Children's Homes Employer: Wokingham Borough Council Salary: £44,711 - £49,764 Per Annum, Plus Benefits Location: Wokingham Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: Enhanced Closing Date: 24/08/2025 at 23:00 Reference: 712799 & 712800 We have fantastic opportunity available for a Residential Children's Home Assistant Manager to join our brand-new, multi-building Residential Children's Homes within the borough. As the Assistant Manager, you will play an active role in the day-to-day operation and provide key support to the Residential Homes Manager in their responsibilities for the effective management of the residential children's homes. You will support the provision of a professional, child centred service, ensuring its accordance with the relevant regulations, legislation, codes of practice, policy, and procedures. Wokingham Borough Council's aim is to enable our most vulnerable children and young people in care to live close to the things they hold dear - close to family, friends, community, and those who care for them most. This service comprises a multi-building children's home including a 4-bedroom Emotional Behaviour Disorder/Difficulties (EBD) home and the addition of a smaller Complex home. These homes will enable more children with complex needs to remain in or return to Wokingham and to avoid the use of unregistered placements and children living away from their communities and networks. Benefits: Not only is this an excellent opportunity, but it's a fantastic time to join our team. You will receive an extensive range of employee benefits including: A generous annual leave entitlement of 31 days (rising to 36 days after 5 years continued local government service), plus Bank Holidays Enrolment to an excellent local government pension scheme An employee assistance programme including 24/7 wellbeing helpline A range of local & lifestyle discounts Use of a free onsite gym (located at Shute End office) Salary sacrifice car & cycle to work schemes And much more! Key responsibilities: Support the Homes Manager to ensure that the service meet its statutory responsibility and is compliant with the Children's Homes Regulations (2015). Assist in the development of a professional team that performs to the highest standards, ensuring effective supervision, staff development and training. Support the Homes Manager to exceed expectations at Inspection and Regulation 44 visits in terms of delivering positive outcomes for young people. Work openly with Quality Assurance to ensure good safeguarding standards and high-quality information recording are maintained. Line management for 8/9 members of staff over a working week, including 2 Senior Support workers, 4/5 Support workers and 1/2 Waking night staff. Take immediate management action when the welfare or safety of children or young people is as risk. Candidate Requirements: Hold a professional qualification in Level 3 Residential Childcare or equivalent. Extensive professional work experience in a management position in a children's residential setting. Knowledge of Children Act 1989 & CH regulations and good standards of practice. Demonstrate experience of working effectively with children, parents, colleagues, and partner agencies. Our Area: Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We're home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. If you are interested in this exciting opportunity, click the link below and apply today! Alternatively, for an informal discussion please contact: Holli Blackburn (Responsible Individual for Residential Children's Homes) Victoria Wallace (Interim Residential Children's Homes Manager) Alix Williams (Recruitment & Retention, Children's Services) Closing date: Sunday 24th August 2025, 11pm Interview date: TBC Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy Residential Childrens Home Assistant Manager
This individual will head up the Product Management and User Centred Design functions within Club Rum. Responsible for ensuring that the user's needs are forefront in the design of our products within an environment where access to end user can be challenging, these eventual solutions will contribute tangible benefits to both the users and their wider organisations where they are open to the concepts of Product Management but are early in their journey to adopting them. We will achieve success by gathering feedback on products, and working in a cross functional manner with stakeholders from within the club and the user communities, we can work to make user's lives better. What this person will be doing: Recruiting, managing and inspiring the PM and UCD staff within the club, offering the necessary advice and support to ensure that they realise their potential. You will need a keen eye for understanding candidate suitability to such specific environments. Setting the standards for User Centred Design team within the club, and ensuring that all of the solutions that are being delivered to clients are likely to achieve the expected outcomes. Ensuring the team is always delivering value. Facilitating "Innovation/Design sprint" type workshops to accelerate Discovery and Alpha activities. Understanding stakeholder problems (both those that are said and those that are implicit) and defining the vision and roadmap for potential solutions. Work with Club (and wider) stakeholders on bid activities. Influencing the growth and delivery strategies for the club, and working as part of the club Design Authority structure to ensure that those strategies are being executed effectively. Able to adapt and be pro-active towards the needs of the club Club Leadership Responsibilities: Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club This role needs to be a driven, passionate, senior leader within the club. One that has the necessary people skills to inspire the confidence of clients and colleagues alike, and facilitate collaborative working practices in a complex stakeholder environment. The individual needs to possess the integrity to do the right thing by stakeholders, and not be afraid to challenge groupthink. The Head of Product will be someone that can interact with stakeholders of all levels and backgrounds, interpret their needs and frustrations, and where necessary coalesce a team that can offer meaningful solutions. Someone that inspires, motivates and supports the team around them to realise their potential by embodying a can-do attitude, always willing to look for ways to add value and improve the lives of users. A strategic problem solver and innovator, someone who is not willing to accept the status quo or mediocrity. Comfortable with navigating ambiguity, and understands that perfect is often the enemy of the good. Willing to make decisions based on the information at hand, but also have the humility to revisit those decisions when new information becomes available, and if necessary change approach. A good understanding of digital technologies, and how they can be leveraged to offer beneficial outcomes to users. Working knowledge of design systems such as GDS, and the potential to repurpose existing design components rather than starting from scratch. Use this experience to work alongside the Principal Solutions architect (amongst others) to estimate effort, and the associated costs, to support the development of bids and proposals. Credibility to act as a point of escalation and advocate for the Product Management function within the club, and the necessary experience tact and diplomacy to line manage their careers effectively in order to help them succeed. Salary: £90k-£110k Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Jul 16, 2025
Full time
This individual will head up the Product Management and User Centred Design functions within Club Rum. Responsible for ensuring that the user's needs are forefront in the design of our products within an environment where access to end user can be challenging, these eventual solutions will contribute tangible benefits to both the users and their wider organisations where they are open to the concepts of Product Management but are early in their journey to adopting them. We will achieve success by gathering feedback on products, and working in a cross functional manner with stakeholders from within the club and the user communities, we can work to make user's lives better. What this person will be doing: Recruiting, managing and inspiring the PM and UCD staff within the club, offering the necessary advice and support to ensure that they realise their potential. You will need a keen eye for understanding candidate suitability to such specific environments. Setting the standards for User Centred Design team within the club, and ensuring that all of the solutions that are being delivered to clients are likely to achieve the expected outcomes. Ensuring the team is always delivering value. Facilitating "Innovation/Design sprint" type workshops to accelerate Discovery and Alpha activities. Understanding stakeholder problems (both those that are said and those that are implicit) and defining the vision and roadmap for potential solutions. Work with Club (and wider) stakeholders on bid activities. Influencing the growth and delivery strategies for the club, and working as part of the club Design Authority structure to ensure that those strategies are being executed effectively. Able to adapt and be pro-active towards the needs of the club Club Leadership Responsibilities: Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club This role needs to be a driven, passionate, senior leader within the club. One that has the necessary people skills to inspire the confidence of clients and colleagues alike, and facilitate collaborative working practices in a complex stakeholder environment. The individual needs to possess the integrity to do the right thing by stakeholders, and not be afraid to challenge groupthink. The Head of Product will be someone that can interact with stakeholders of all levels and backgrounds, interpret their needs and frustrations, and where necessary coalesce a team that can offer meaningful solutions. Someone that inspires, motivates and supports the team around them to realise their potential by embodying a can-do attitude, always willing to look for ways to add value and improve the lives of users. A strategic problem solver and innovator, someone who is not willing to accept the status quo or mediocrity. Comfortable with navigating ambiguity, and understands that perfect is often the enemy of the good. Willing to make decisions based on the information at hand, but also have the humility to revisit those decisions when new information becomes available, and if necessary change approach. A good understanding of digital technologies, and how they can be leveraged to offer beneficial outcomes to users. Working knowledge of design systems such as GDS, and the potential to repurpose existing design components rather than starting from scratch. Use this experience to work alongside the Principal Solutions architect (amongst others) to estimate effort, and the associated costs, to support the development of bids and proposals. Credibility to act as a point of escalation and advocate for the Product Management function within the club, and the necessary experience tact and diplomacy to line manage their careers effectively in order to help them succeed. Salary: £90k-£110k Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. A little about the role: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. Customer Onboarding & Implementation Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage. Ensure continued alignment between the customer teams and the implementation process to deliver projects in line with the projects required timelines Effectively collaborate with stakeholders, present project updates, and document key activities. Identify project risks and blockers and manage the activities required to remediate. Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences. Customer Success & Engagement Serve as the primary point of contact for assigned accounts, building strong, trusted, long-term relationships. Actively manage product adoption and proactively address any challenges to help the customer get value from our products and enable Skyhigh's growth with the customer. Conduct regular business reviews to track progress, review adoption and utilisation status, and identify expansion opportunities across all dimensions of the account. Act as a cybersecurity advisor, helping customers optimize their security posture with our solutions. Coordinate training and enablement sessions and provide best practices to accelerate product adoption. Work closely with renewa l teams to ensure contract extensions and expansions. Advocacy & Continuous Improvement Gather and analyze customer feedback to help shape product enhancements and service improvements. Act as the voice of the customer internally, ensuring their needs are represented in product roadmaps. Create and maintain customer success resources, including best practice guides, training materials, and FAQs. General Background and Experience required for a Customer Success Manager: 8+ years of direct customer experience managing coverage of Enterprise level customer accounts, or high-ARR accounts with a Customer Success or Technical Account Management role within the IT/cybersecurity sector. A working knowledge of networks, cybersecurity products and solutions. Experience managing Enterprise level customers. Exceptional relationship management skills with the ability to engage both technical and business stakeholders. Strong project management skills, with experience managing customer onboarding, training, and implementation projects. Strong problem-solving skills with a proactive, customer-first mindset. Ability to manage multiple accounts while prioritizing key customer needs. Exceptional attention to detail, ensuring accuracy in project planning, execution, and reporting. Be capable of understanding customers' distinct use cases and how they align to the project goals. Influencing skills to drive alignment, manage expectations, and gain buy-in from cross-functional teams and stakeholders. Strong verbal and written communication skills along with excellent presentation skills Experience working with CRM tools (Salesforce, ChurnZero, etc.) or other Customer Success platforms. It would be great if you also have the following, but they are not required : Experience working specifically with solutions such as SWG, CASB, Zero Trust, Endpoint Security, or similar. Cybersecurity certifications (CISSP, CISM, or equivalent) are a plus. PMP project management certification Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. APPLY NOW
Jul 16, 2025
Full time
Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. A little about the role: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. Customer Onboarding & Implementation Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage. Ensure continued alignment between the customer teams and the implementation process to deliver projects in line with the projects required timelines Effectively collaborate with stakeholders, present project updates, and document key activities. Identify project risks and blockers and manage the activities required to remediate. Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences. Customer Success & Engagement Serve as the primary point of contact for assigned accounts, building strong, trusted, long-term relationships. Actively manage product adoption and proactively address any challenges to help the customer get value from our products and enable Skyhigh's growth with the customer. Conduct regular business reviews to track progress, review adoption and utilisation status, and identify expansion opportunities across all dimensions of the account. Act as a cybersecurity advisor, helping customers optimize their security posture with our solutions. Coordinate training and enablement sessions and provide best practices to accelerate product adoption. Work closely with renewa l teams to ensure contract extensions and expansions. Advocacy & Continuous Improvement Gather and analyze customer feedback to help shape product enhancements and service improvements. Act as the voice of the customer internally, ensuring their needs are represented in product roadmaps. Create and maintain customer success resources, including best practice guides, training materials, and FAQs. General Background and Experience required for a Customer Success Manager: 8+ years of direct customer experience managing coverage of Enterprise level customer accounts, or high-ARR accounts with a Customer Success or Technical Account Management role within the IT/cybersecurity sector. A working knowledge of networks, cybersecurity products and solutions. Experience managing Enterprise level customers. Exceptional relationship management skills with the ability to engage both technical and business stakeholders. Strong project management skills, with experience managing customer onboarding, training, and implementation projects. Strong problem-solving skills with a proactive, customer-first mindset. Ability to manage multiple accounts while prioritizing key customer needs. Exceptional attention to detail, ensuring accuracy in project planning, execution, and reporting. Be capable of understanding customers' distinct use cases and how they align to the project goals. Influencing skills to drive alignment, manage expectations, and gain buy-in from cross-functional teams and stakeholders. Strong verbal and written communication skills along with excellent presentation skills Experience working with CRM tools (Salesforce, ChurnZero, etc.) or other Customer Success platforms. It would be great if you also have the following, but they are not required : Experience working specifically with solutions such as SWG, CASB, Zero Trust, Endpoint Security, or similar. Cybersecurity certifications (CISSP, CISM, or equivalent) are a plus. PMP project management certification Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. APPLY NOW
This individual will head up the Product Management and User Centred Design functions within Club Rum. Responsible for ensuring that the user's needs are forefront in the design of our products within an environment where access to end user can be challenging, these eventual solutions will contribute tangible benefits to both the users and their wider organisations where they are open to the concepts of Product Management but are early in their journey to adopting them. We will achieve success by gathering feedback on products, and working in a cross functional manner with stakeholders from within the club and the user communities, we can work to make user's lives better. What this person will be doing: Recruiting, managing and inspiring the PM and UCD staff within the club, offering the necessary advice and support to ensure that they realise their potential. You will need a keen eye for understanding candidate suitability to such specific environments. Setting the standards for User Centred Design team within the club, and ensuring that all of the solutions that are being delivered to clients are likely to achieve the expected outcomes. Ensuring the team is always delivering value. Facilitating "Innovation/Design sprint" type workshops to accelerate Discovery and Alpha activities. Understanding stakeholder problems (both those that are said and those that are implicit) and defining the vision and roadmap for potential solutions. Work with Club (and wider) stakeholders on bid activities. Influencing the growth and delivery strategies for the club, and working as part of the club Design Authority structure to ensure that those strategies are being executed effectively. Able to adapt and be pro-active towards the needs of the club Club Leadership Responsibilities: Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club This role needs to be a driven, passionate, senior leader within the club. One that has the necessary people skills to inspire the confidence of clients and colleagues alike, and facilitate collaborative working practices in a complex stakeholder environment. The individual needs to possess the integrity to do the right thing by stakeholders, and not be afraid to challenge groupthink. The Head of Product will be someone that can interact with stakeholders of all levels and backgrounds, interpret their needs and frustrations, and where necessary coalesce a team that can offer meaningful solutions. Someone that inspires, motivates and supports the team around them to realise their potential by embodying a can-do attitude, always willing to look for ways to add value and improve the lives of users. A strategic problem solver and innovator, someone who is not willing to accept the status quo or mediocrity. Comfortable with navigating ambiguity, and understands that perfect is often the enemy of the good. Willing to make decisions based on the information at hand, but also have the humility to revisit those decisions when new information becomes available, and if necessary change approach. A good understanding of digital technologies, and how they can be leveraged to offer beneficial outcomes to users. Working knowledge of design systems such as GDS, and the potential to repurpose existing design components rather than starting from scratch. Use this experience to work alongside the Principal Solutions architect (amongst others) to estimate effort, and the associated costs, to support the development of bids and proposals. Credibility to act as a point of escalation and advocate for the Product Management function within the club, and the necessary experience tact and diplomacy to line manage their careers effectively in order to help them succeed. Salary: £90k-£110k Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Jul 16, 2025
Full time
This individual will head up the Product Management and User Centred Design functions within Club Rum. Responsible for ensuring that the user's needs are forefront in the design of our products within an environment where access to end user can be challenging, these eventual solutions will contribute tangible benefits to both the users and their wider organisations where they are open to the concepts of Product Management but are early in their journey to adopting them. We will achieve success by gathering feedback on products, and working in a cross functional manner with stakeholders from within the club and the user communities, we can work to make user's lives better. What this person will be doing: Recruiting, managing and inspiring the PM and UCD staff within the club, offering the necessary advice and support to ensure that they realise their potential. You will need a keen eye for understanding candidate suitability to such specific environments. Setting the standards for User Centred Design team within the club, and ensuring that all of the solutions that are being delivered to clients are likely to achieve the expected outcomes. Ensuring the team is always delivering value. Facilitating "Innovation/Design sprint" type workshops to accelerate Discovery and Alpha activities. Understanding stakeholder problems (both those that are said and those that are implicit) and defining the vision and roadmap for potential solutions. Work with Club (and wider) stakeholders on bid activities. Influencing the growth and delivery strategies for the club, and working as part of the club Design Authority structure to ensure that those strategies are being executed effectively. Able to adapt and be pro-active towards the needs of the club Club Leadership Responsibilities: Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club This role needs to be a driven, passionate, senior leader within the club. One that has the necessary people skills to inspire the confidence of clients and colleagues alike, and facilitate collaborative working practices in a complex stakeholder environment. The individual needs to possess the integrity to do the right thing by stakeholders, and not be afraid to challenge groupthink. The Head of Product will be someone that can interact with stakeholders of all levels and backgrounds, interpret their needs and frustrations, and where necessary coalesce a team that can offer meaningful solutions. Someone that inspires, motivates and supports the team around them to realise their potential by embodying a can-do attitude, always willing to look for ways to add value and improve the lives of users. A strategic problem solver and innovator, someone who is not willing to accept the status quo or mediocrity. Comfortable with navigating ambiguity, and understands that perfect is often the enemy of the good. Willing to make decisions based on the information at hand, but also have the humility to revisit those decisions when new information becomes available, and if necessary change approach. A good understanding of digital technologies, and how they can be leveraged to offer beneficial outcomes to users. Working knowledge of design systems such as GDS, and the potential to repurpose existing design components rather than starting from scratch. Use this experience to work alongside the Principal Solutions architect (amongst others) to estimate effort, and the associated costs, to support the development of bids and proposals. Credibility to act as a point of escalation and advocate for the Product Management function within the club, and the necessary experience tact and diplomacy to line manage their careers effectively in order to help them succeed. Salary: £90k-£110k Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Company Description At Turner & Townsend, we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide. The Defence Infrastructure Cost Centre provides support to projects that range in complexity and size with our service offerings spanning across Programme and Project Management, Project Planning, Cost Engineering, Risk Management, and Commercial Disciplines. We provide support to the full project lifecycle both pre-contract and post contract, delivering infrastructure projects on behalf of our clients, that range from several hundred thousand pounds in value to major projects and programmes worth over £200M. Due to growing client requirements, we are actively looking to expand the team and have talented individuals join us who will support our Defence client portfolio, whilst further developing their career, working on a range of complex and challenging commissions. Job Description Important: Before applying, due to the sensitive nature of these projects, you must be a SOLE UK National who is able to achieve and maintain UK MoD Security Clearance (SC). See Security Clearance Section. Already holding SC Clearance is desirable however we advise that if you feel you would be a great candidate for this role, please apply. We are seeking an experienced and detail-oriented Project Controls Manager/Engineer specialising in Risk for our Defence Sector operations in the South East and the wider United Kingdom. This role offers an exciting opportunity to join our organisation and contribute to major defence projects and programmes. Implement and maintain an integrated risk management process across project delivery environments Facilitate risk identification, assessment, and prioritisation through workshops and direct support to project teams Develop and maintain risk registers, ensuring visibility of threat/opportunity trigger points Conduct qualitative and quantitative risk assessments to inform project contingency levels Use risk data to inform planning and decision-making processes Assist in identifying and recording appropriate management responses to risks Monitor overall risk exposure and assess against remaining risk budgets Collaborate with contractors to assess contractor-held risks and their impact on client-held risks Produce timely and comprehensive risk reports to effectively communicate threat and opportunity status Support the development and implementation of risk mitigation strategies Contribute to the continuous improvement of risk management processes and methodologies Qualifications Desirable Experience Proven experience in risk delivery roles on large-scale projects or programmes, preferably within the Defence sector Degree in a relevant technical or management field, or equivalent qualifications and experience Membership in a relevant professional body (e.g., Association for Project Management, Institute of Risk Managers, Project Management Institute) Strong understanding of qualitative and quantitative risk assessment methodologies Expertise in threat mitigation and opportunity exploitation techniques Proficiency in integrated risk management processes, encompassing risk, cost, and schedule Competence with risk management tools such as and Safran Familiarity with web-based database tools like ARM, Predict, or Power-BI Excellent analytical and problem-solving skills Strong communication and leadership abilities Capability to work under pressure and meet deadlines Knowledge of relevant industry standards and regulations in the Defence sector Working in teams/ Office & Site attendance: Turner & Townsend recognises the importance of helping its employees harmonise their work and home life by offering hybrid working, that enable them to balance their working life with other priorities. At the same time T&T recognises that employee office and site attendance must always remain in line with the demands of the business and clients. Currently, we anticipate you being on client sites or Turner & Townsend offices 60% of your time, but this may flex depending on client and business requirements. The office is not the only place work gets done, but it is increasingly important for teams to be stronger together by learning, collaborating, and creating amazing work together Security Clearance Important: Before applying, due to the sensitive nature of these projects, you must be a SOLE UK National who is able to achieve and maintain UK MoD Security Clearance (SC). Many of the clients and projects we support are subject to MoD security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, time out of country, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Jul 16, 2025
Full time
Company Description At Turner & Townsend, we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide. The Defence Infrastructure Cost Centre provides support to projects that range in complexity and size with our service offerings spanning across Programme and Project Management, Project Planning, Cost Engineering, Risk Management, and Commercial Disciplines. We provide support to the full project lifecycle both pre-contract and post contract, delivering infrastructure projects on behalf of our clients, that range from several hundred thousand pounds in value to major projects and programmes worth over £200M. Due to growing client requirements, we are actively looking to expand the team and have talented individuals join us who will support our Defence client portfolio, whilst further developing their career, working on a range of complex and challenging commissions. Job Description Important: Before applying, due to the sensitive nature of these projects, you must be a SOLE UK National who is able to achieve and maintain UK MoD Security Clearance (SC). See Security Clearance Section. Already holding SC Clearance is desirable however we advise that if you feel you would be a great candidate for this role, please apply. We are seeking an experienced and detail-oriented Project Controls Manager/Engineer specialising in Risk for our Defence Sector operations in the South East and the wider United Kingdom. This role offers an exciting opportunity to join our organisation and contribute to major defence projects and programmes. Implement and maintain an integrated risk management process across project delivery environments Facilitate risk identification, assessment, and prioritisation through workshops and direct support to project teams Develop and maintain risk registers, ensuring visibility of threat/opportunity trigger points Conduct qualitative and quantitative risk assessments to inform project contingency levels Use risk data to inform planning and decision-making processes Assist in identifying and recording appropriate management responses to risks Monitor overall risk exposure and assess against remaining risk budgets Collaborate with contractors to assess contractor-held risks and their impact on client-held risks Produce timely and comprehensive risk reports to effectively communicate threat and opportunity status Support the development and implementation of risk mitigation strategies Contribute to the continuous improvement of risk management processes and methodologies Qualifications Desirable Experience Proven experience in risk delivery roles on large-scale projects or programmes, preferably within the Defence sector Degree in a relevant technical or management field, or equivalent qualifications and experience Membership in a relevant professional body (e.g., Association for Project Management, Institute of Risk Managers, Project Management Institute) Strong understanding of qualitative and quantitative risk assessment methodologies Expertise in threat mitigation and opportunity exploitation techniques Proficiency in integrated risk management processes, encompassing risk, cost, and schedule Competence with risk management tools such as and Safran Familiarity with web-based database tools like ARM, Predict, or Power-BI Excellent analytical and problem-solving skills Strong communication and leadership abilities Capability to work under pressure and meet deadlines Knowledge of relevant industry standards and regulations in the Defence sector Working in teams/ Office & Site attendance: Turner & Townsend recognises the importance of helping its employees harmonise their work and home life by offering hybrid working, that enable them to balance their working life with other priorities. At the same time T&T recognises that employee office and site attendance must always remain in line with the demands of the business and clients. Currently, we anticipate you being on client sites or Turner & Townsend offices 60% of your time, but this may flex depending on client and business requirements. The office is not the only place work gets done, but it is increasingly important for teams to be stronger together by learning, collaborating, and creating amazing work together Security Clearance Important: Before applying, due to the sensitive nature of these projects, you must be a SOLE UK National who is able to achieve and maintain UK MoD Security Clearance (SC). Many of the clients and projects we support are subject to MoD security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, time out of country, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Jul 16, 2025
Full time
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
Jul 16, 2025
Full time
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you'll play a critical part in helping customers realise the full value of Speechmatics' technology. You'll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you'll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells. Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops. Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution. Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders. Who we're looking for Proven experience in Customer Success or Account Management in a fast-paced environment; ideally in SaaS, AI/ML, or API-based technology. A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities. Strong communicator, both written and verbal. Additional language skills; particularly Spanish, would be a strong advantage but are not required. Someone who thrives in a start-up or scale-up culture; proactive, adaptable, and ready to get stuck in. Able to navigate technical conversations confidently and work cross-functionally with internal teams. Organised and analytical, with the ability to present data and insights clearly to drive decision-making. A genuine interest in speech technology, AI, and delivering long-term customer value. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Help keep our finances running smoothly - and our services running better. As our Oracle EPM Systems Admin Officer, you'll play a vital role in making sure our financial planning systems run as they should - so our teams can focus on what matters: delivering services that support our residents. Help keep our finances running smoothly - and our services running better. As our Oracle EPM Systems Admin Officer, you'll play a vital role in making sure our financial planning systems run as they should - so our teams can focus on what matters: delivering services that support our residents. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: Working closely with the Financial Reporting and Compliance Officer, you'll manage and maintain the Oracle EPM platform - including the Planning, Narrative Reporting and Workforce Modelling modules. You'll process service requests, update key data, monitor integrations and help troubleshoot system issues, liaising with our central system teams and the Oracle Help Desk when needed. You'll also help create training content using Oracle Guided Learning (we'll give you the training you need), contribute to system documentation and user guides, and support our finance teams in training cost centre managers. You'll play a hands-on role in regular testing and release updates, helping us maintain accuracy, efficiency and data integrity at every level. For further details, please review the Job Description and Person Specification . What you'll bring You'll be AAT qualified (or bring equivalent experience), and have a relevant computing qualification or demonstrable system admin expertise. You'll know your way around Oracle EPM and understand the financial processes it supports, including planning and forecasting cycles. A keen eye for detail and a methodical approach are key - especially when updating data, configuring systems or managing access via the Oracle OCI console. You'll also need the communication skills to support users confidently and collaborate with colleagues across departments. Whether your background is in local government, public services or the private sector, we're looking for someone who's passionate about improving how we work and who sees the value in what great financial systems can help us achieve for our community. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This is a new and important role, offering you the chance to get in early and grow with us as we expand our use of Oracle EPM to include Strategic Modelling and ESG reporting. You'll join a forward-thinking finance team that's helping shape how the Council works. You'll be part of modernising our core systems, contributing to innovation and improvement, and helping deliver better value across every service we run. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll be right at the heart of how we operate - keeping our systems stable, our data reliable and our teams supported. It's the kind of work where accuracy matters, problems need solving fast and collaboration is essential. If you enjoy turning complexity into clarity and helping others make the most of the tools they use, you'll feel right at home. Interview Details Face to face interviews 5th & 8th September 2025 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Jul 16, 2025
Full time
Help keep our finances running smoothly - and our services running better. As our Oracle EPM Systems Admin Officer, you'll play a vital role in making sure our financial planning systems run as they should - so our teams can focus on what matters: delivering services that support our residents. Help keep our finances running smoothly - and our services running better. As our Oracle EPM Systems Admin Officer, you'll play a vital role in making sure our financial planning systems run as they should - so our teams can focus on what matters: delivering services that support our residents. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: Working closely with the Financial Reporting and Compliance Officer, you'll manage and maintain the Oracle EPM platform - including the Planning, Narrative Reporting and Workforce Modelling modules. You'll process service requests, update key data, monitor integrations and help troubleshoot system issues, liaising with our central system teams and the Oracle Help Desk when needed. You'll also help create training content using Oracle Guided Learning (we'll give you the training you need), contribute to system documentation and user guides, and support our finance teams in training cost centre managers. You'll play a hands-on role in regular testing and release updates, helping us maintain accuracy, efficiency and data integrity at every level. For further details, please review the Job Description and Person Specification . What you'll bring You'll be AAT qualified (or bring equivalent experience), and have a relevant computing qualification or demonstrable system admin expertise. You'll know your way around Oracle EPM and understand the financial processes it supports, including planning and forecasting cycles. A keen eye for detail and a methodical approach are key - especially when updating data, configuring systems or managing access via the Oracle OCI console. You'll also need the communication skills to support users confidently and collaborate with colleagues across departments. Whether your background is in local government, public services or the private sector, we're looking for someone who's passionate about improving how we work and who sees the value in what great financial systems can help us achieve for our community. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This is a new and important role, offering you the chance to get in early and grow with us as we expand our use of Oracle EPM to include Strategic Modelling and ESG reporting. You'll join a forward-thinking finance team that's helping shape how the Council works. You'll be part of modernising our core systems, contributing to innovation and improvement, and helping deliver better value across every service we run. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll be right at the heart of how we operate - keeping our systems stable, our data reliable and our teams supported. It's the kind of work where accuracy matters, problems need solving fast and collaboration is essential. If you enjoy turning complexity into clarity and helping others make the most of the tools they use, you'll feel right at home. Interview Details Face to face interviews 5th & 8th September 2025 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
