1Password
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details
Small World Financial Services
Small World empowers everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity. At Small World, we believe that borders shouldn't mean barriers! With staff in 20 countries (and partners in many more), Small World offers the unique opportunity to be part of a fast-growing, multi-cultural family! The Field Sales Representative must be fluent in spanish and english. You will have the overall responsibility of onboarding, developing, retaining, and managing a portfolio of businesses that will act as Agents. The selected candidate will have experience in a sales role, ideally Field Sales along with fluency in the target community language (as mentioned above). This exciting opening will give you the chance to work for a company that is continually growing, with several opportunities to excel and progress within the company. If you want to be part of this fast-growing, international, multi-lingual community, that has integrity, fairness, and a clear sense of purpose, then apply now! We're Small World, and we're here to deliver value globally. Core Responsibilities Responsible for presenting Small World to potential agents and managing the entire sales process from identifying prospects, cold calling, face to face meetings, conducting presentations and user demonstrations to ensure the signing, branding, and training of the prospective agent Ensure internal communication is effective, specifically ensure that all departments are provided with the right information to set up the new agent promptly (credit, sales support, etc.) Develop strong relationships with agents to ensure long-term loyalty to the Company. Use solid financial and business acumen to demonstrate the value of the service proposition to the prospective agent. Grow the volume of transactions generated by agents in the sales representative's portfolio by being a visible presence in the marketplace (including implementing local marketing plans when necessary) Skills / Experience Required: Previous Door to Door or Business to Business sales experience would be an advantage Fluency speaking Spanish, Urdu, French, and English Flexibility to travel as per requirements Ability to build agent's enthusiasm to drive sales For details of Small World's Candidate Privacy Policy, refer to: Want to know more about us?
Small World empowers everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity. At Small World, we believe that borders shouldn't mean barriers! With staff in 20 countries (and partners in many more), Small World offers the unique opportunity to be part of a fast-growing, multi-cultural family! The Field Sales Representative must be fluent in spanish and english. You will have the overall responsibility of onboarding, developing, retaining, and managing a portfolio of businesses that will act as Agents. The selected candidate will have experience in a sales role, ideally Field Sales along with fluency in the target community language (as mentioned above). This exciting opening will give you the chance to work for a company that is continually growing, with several opportunities to excel and progress within the company. If you want to be part of this fast-growing, international, multi-lingual community, that has integrity, fairness, and a clear sense of purpose, then apply now! We're Small World, and we're here to deliver value globally. Core Responsibilities Responsible for presenting Small World to potential agents and managing the entire sales process from identifying prospects, cold calling, face to face meetings, conducting presentations and user demonstrations to ensure the signing, branding, and training of the prospective agent Ensure internal communication is effective, specifically ensure that all departments are provided with the right information to set up the new agent promptly (credit, sales support, etc.) Develop strong relationships with agents to ensure long-term loyalty to the Company. Use solid financial and business acumen to demonstrate the value of the service proposition to the prospective agent. Grow the volume of transactions generated by agents in the sales representative's portfolio by being a visible presence in the marketplace (including implementing local marketing plans when necessary) Skills / Experience Required: Previous Door to Door or Business to Business sales experience would be an advantage Fluency speaking Spanish, Urdu, French, and English Flexibility to travel as per requirements Ability to build agent's enthusiasm to drive sales For details of Small World's Candidate Privacy Policy, refer to: Want to know more about us?
Johnson Controls
Marketing Manager -Retail, EMEA - WD What you will do The role of Retail Marketing Manager, will lead marketing activities and growth of our entire retail portfolio as well as the newly launched Sensormatic IQ Platform across 2 sub-regions: UK&I and FR / BNL/ Nordics. This position will contribute to regional commercial objectives through the development of innovative and effective marketing campaigns and programs and focus on localizing, executing, creating, implementing, tracking and optimizing our digital and traditional marketing campaigns across various marketing channels. This hands-on regional leader will act as a change agent and ambassador, helping evolve the retail business according to market dynamics and technology trends. To be successful in this role, you will need to be passionate, self-motivated, proactive, and have a working knowledge of current marketing tools and strategies in order to execute successful marketing campaigns. You will also need to be strongly customer-focused and have ability to build strong relationships and support sales organizations. This is an exciting opportunity for an experienced, technology savvy marketing professional to drive regional digital engagement, sales enablement, market awareness and commercial business growth. How you will do it •Accelerate growth of our entire retail portfolio under Sensormatic IQ platform via powerful integrated marketing campaigns and programs; be accountable for measuring and reporting on those regional initiatives •Day-to-day creation and execution of content and digital campaigns to drive demand creation and lead generation; work closely with lead generation team to ensure the timely and accurate follow up •Enhance local webpage and social media presence •Leverage, tailor and execute overarching retail messaging framework, business branding and proof points to ensure one-voice communications •Work directly with sales, business development and channel partner to support key scorecard initiatives •Manage local customer engagement, events and public speaking activities •Manage local marketing service providers and monitor the service quality level •Manage the assigned budget, approvals and administrative processes •Support marketing and sales teams with ad-hoc requests and stretch assignments Qualifications What we look for Required Action oriented / strong retail business acumen Experience working an EMEA / Global based role. Ability to lead and participate in cross-functional teams in a highly matrixed environment Strong interpersonal skills to ensure speed of execution Experience working in a Marketing function in a B2B retail technology based company with strong communications skills Broad exposure to general Marketing functions including digital, web, content, though leadership, events etc. Bi-lingual French / English. Alternatively: French as a mother tongue, English - min. very working proficiency Advanced communications skills, ability to communicate complex concepts clearly to multiple audiences, from executive management to peers, to front line employees Occasional travels (post pandemic) Preferred Min. Bachelor's Degree (Business, Communications, or Marketing) Job Sales & Marketing Primary LocationGB-London-London Organization Bldg Technologies & Solutions
Marketing Manager -Retail, EMEA - WD What you will do The role of Retail Marketing Manager, will lead marketing activities and growth of our entire retail portfolio as well as the newly launched Sensormatic IQ Platform across 2 sub-regions: UK&I and FR / BNL/ Nordics. This position will contribute to regional commercial objectives through the development of innovative and effective marketing campaigns and programs and focus on localizing, executing, creating, implementing, tracking and optimizing our digital and traditional marketing campaigns across various marketing channels. This hands-on regional leader will act as a change agent and ambassador, helping evolve the retail business according to market dynamics and technology trends. To be successful in this role, you will need to be passionate, self-motivated, proactive, and have a working knowledge of current marketing tools and strategies in order to execute successful marketing campaigns. You will also need to be strongly customer-focused and have ability to build strong relationships and support sales organizations. This is an exciting opportunity for an experienced, technology savvy marketing professional to drive regional digital engagement, sales enablement, market awareness and commercial business growth. How you will do it •Accelerate growth of our entire retail portfolio under Sensormatic IQ platform via powerful integrated marketing campaigns and programs; be accountable for measuring and reporting on those regional initiatives •Day-to-day creation and execution of content and digital campaigns to drive demand creation and lead generation; work closely with lead generation team to ensure the timely and accurate follow up •Enhance local webpage and social media presence •Leverage, tailor and execute overarching retail messaging framework, business branding and proof points to ensure one-voice communications •Work directly with sales, business development and channel partner to support key scorecard initiatives •Manage local customer engagement, events and public speaking activities •Manage local marketing service providers and monitor the service quality level •Manage the assigned budget, approvals and administrative processes •Support marketing and sales teams with ad-hoc requests and stretch assignments Qualifications What we look for Required Action oriented / strong retail business acumen Experience working an EMEA / Global based role. Ability to lead and participate in cross-functional teams in a highly matrixed environment Strong interpersonal skills to ensure speed of execution Experience working in a Marketing function in a B2B retail technology based company with strong communications skills Broad exposure to general Marketing functions including digital, web, content, though leadership, events etc. Bi-lingual French / English. Alternatively: French as a mother tongue, English - min. very working proficiency Advanced communications skills, ability to communicate complex concepts clearly to multiple audiences, from executive management to peers, to front line employees Occasional travels (post pandemic) Preferred Min. Bachelor's Degree (Business, Communications, or Marketing) Job Sales & Marketing Primary LocationGB-London-London Organization Bldg Technologies & Solutions
