Iov42, Ltd.
Launched in 2024, Interu is a traceability solution from iov42 that empowers users to securely and efficiently gather, verify, and share essential information across complex supply chains, all while ensuring privacy. Whether to meet ESG regulations (especially the upcoming EU Deforestation Regulation), conduct risk assessment or screen new suppliers, Interu offers a streamlined, secure approach to supply chain data management. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success : proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions. Client onboarding : create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding : deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain. Professional Services : deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription. User Support : ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team. Reporting : provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk. Product collaboration : gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap. Sales collaboration : closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities. Marketing collaboration : develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ). Operations : as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes ). About you 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities Clear verbal and written communicator, English business fluency essential Fluency in other languages would be a great plus, particularly Mandarin, Portuguese, German and Dutch. Excellent presentation skills, capable of commanding advanced discussions with the client's C-Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer-first attitude Highly organised with great attention to detail Self-motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference
Launched in 2024, Interu is a traceability solution from iov42 that empowers users to securely and efficiently gather, verify, and share essential information across complex supply chains, all while ensuring privacy. Whether to meet ESG regulations (especially the upcoming EU Deforestation Regulation), conduct risk assessment or screen new suppliers, Interu offers a streamlined, secure approach to supply chain data management. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success : proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions. Client onboarding : create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding : deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain. Professional Services : deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription. User Support : ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team. Reporting : provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk. Product collaboration : gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap. Sales collaboration : closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities. Marketing collaboration : develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ). Operations : as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes ). About you 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities Clear verbal and written communicator, English business fluency essential Fluency in other languages would be a great plus, particularly Mandarin, Portuguese, German and Dutch. Excellent presentation skills, capable of commanding advanced discussions with the client's C-Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer-first attitude Highly organised with great attention to detail Self-motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference
CapGemini
Stevenage, Hertfordshire
Capgemini Engineering are looking for a Project Coordinator to work from GSK's Stevenage office. Capgemini Engineering has been operating in the Life Sciences industry as a major technological innovator by delivering engineering, IT and consulting services & solutions across the entire healthcare value chain . We offer you an inspiring career opportunity to help our clients supporting the next challenges of innovation & efficiency faced by the next generation of healthcare As a Project Coordinator with Capgemini Engineering you will be fundamental to our ability to deliver to our customers and clients. Our customer expectations are high; as such we are looking for adaptive and driven candidates to deliver on time to required quality. Due to the nature of the assignments undertaken you will work in an environment that promotes autonomy and initiative, requiring a flexible can-do attitude. Above all, you will have a desire to progress and deliver success for our customers. You will possess creative problem-solving skills in a team environment and comfortable with communicating clearly and efficiently throughout varying levels of both the customer and Capgemini Engineering businesses. Other key responsibilities include: Regulatory affairs in the pharmaceutical sector is key to ensure product quality, accurate clinical trials and patient safety required to reach and maintain the Market Authorization. Therefore, You will mainly act as a Coordinator for regulatory submission: e.g, Registration files or variations for EU, US and international e.g. Perform QC check/Compliance of published dossier Publishing : M1 documents preparation : eAF, CL, Annex B; Follow-up Pre/Post submission with LOCs : dispatch email, submission email, heads-up email; CP preparation, QC Pre/Post submission, request for publishing, ... RA planning / coordination : Planning support : Demand and Capacity, Submission Roadmap updates, CMC workload; Coordination with product teams and writers Administrative tasks : Mailbox administration ; Archiving of Correspondence You will follow-up to Q&A raised by Regulatory Authorities; You will be in charge off the updating customer's tracking system linked to their activities; Use Confidential Coordination & Administrative systems, processes, tools & templates Have formal best practices adopted, published and used consistently across Global RA projects You will be involved in customers initiatives for improvement of processes / ways of working. Experience: Bachelor degree in Life Sciences completed by a Regulatory Affairs degree/interuniversity certificate and/or a relevant experience, At least 6 months of relevant experience in RA environment Manages own time to meet agreed short-term targets Ensure coherence between contributions / quality of final results Experience: Successful track record of project co-ordination within projects valued at under £250k and/or proven experience in a project environment within a relevant high technology area with experience of handling different business lines and environments Demonstratable project co-ordination skills Microsoft Office, in particular MS Office, Excel and PowerPoint Diversity & Inclusion Capgemini Engineering recognises the benefit that having a diverse workforce brings to our projects. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. In order to support diversity in our hiring process, your application will be anonymised when shared with hiring managers to be reviewed against the position.
Capgemini Engineering are looking for a Project Coordinator to work from GSK's Stevenage office. Capgemini Engineering has been operating in the Life Sciences industry as a major technological innovator by delivering engineering, IT and consulting services & solutions across the entire healthcare value chain . We offer you an inspiring career opportunity to help our clients supporting the next challenges of innovation & efficiency faced by the next generation of healthcare As a Project Coordinator with Capgemini Engineering you will be fundamental to our ability to deliver to our customers and clients. Our customer expectations are high; as such we are looking for adaptive and driven candidates to deliver on time to required quality. Due to the nature of the assignments undertaken you will work in an environment that promotes autonomy and initiative, requiring a flexible can-do attitude. Above all, you will have a desire to progress and deliver success for our customers. You will possess creative problem-solving skills in a team environment and comfortable with communicating clearly and efficiently throughout varying levels of both the customer and Capgemini Engineering businesses. Other key responsibilities include: Regulatory affairs in the pharmaceutical sector is key to ensure product quality, accurate clinical trials and patient safety required to reach and maintain the Market Authorization. Therefore, You will mainly act as a Coordinator for regulatory submission: e.g, Registration files or variations for EU, US and international e.g. Perform QC check/Compliance of published dossier Publishing : M1 documents preparation : eAF, CL, Annex B; Follow-up Pre/Post submission with LOCs : dispatch email, submission email, heads-up email; CP preparation, QC Pre/Post submission, request for publishing, ... RA planning / coordination : Planning support : Demand and Capacity, Submission Roadmap updates, CMC workload; Coordination with product teams and writers Administrative tasks : Mailbox administration ; Archiving of Correspondence You will follow-up to Q&A raised by Regulatory Authorities; You will be in charge off the updating customer's tracking system linked to their activities; Use Confidential Coordination & Administrative systems, processes, tools & templates Have formal best practices adopted, published and used consistently across Global RA projects You will be involved in customers initiatives for improvement of processes / ways of working. Experience: Bachelor degree in Life Sciences completed by a Regulatory Affairs degree/interuniversity certificate and/or a relevant experience, At least 6 months of relevant experience in RA environment Manages own time to meet agreed short-term targets Ensure coherence between contributions / quality of final results Experience: Successful track record of project co-ordination within projects valued at under £250k and/or proven experience in a project environment within a relevant high technology area with experience of handling different business lines and environments Demonstratable project co-ordination skills Microsoft Office, in particular MS Office, Excel and PowerPoint Diversity & Inclusion Capgemini Engineering recognises the benefit that having a diverse workforce brings to our projects. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. In order to support diversity in our hiring process, your application will be anonymised when shared with hiring managers to be reviewed against the position.
