Customer Success Manager (Growth) at Independent Digital Media Agency

Exciting opportunity for a well-rounded and commercially astute Paid Media professional to join a fast-growing and highly regarded Independent Digital Media Agency as they continue to scale.

The Company

• One of the largest Digital Marketing agencies globally
• Experts across Retail Media, Market Insights, Paid Media and Streaming/CTV
• 1000+ Employees with Global Offices
• Impressive roster of Global Enterprise Customers

The Role

As a Customer Success Manager, you will work across a portfolio of clients, identifying and converting growth opportunities across their Paid Media stack.

• Establish and maintain relationships with a portfolio of well-known global clients
• Leverage Paid Media expertise to develop growth strategies, identifying opportunities for upselling and cross-selling
• Identify new marketing opportunities to enhance brand awareness and drive sales
• Be strategic and highly organized - confident in managing multiple projects simultaneously

Desired Skills & Requirements

• Paid Media expert, with proven experience across channels such as Programmatic, Social, PPC, and Commerce
• Commercially driven with a track record of utilizing Paid Media to increase revenue and expand accounts
• Highly organized and confident in managing multiple projects
• Experience managing strategic client relationships

Grey Matter specializes in intelligent recruitment for the digital, technology, marketing, and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers, and agencies to find talent in London, across the UK, and internationally.

Our Advertising Technology Team are specialists in digital advertising and work with companies ranging from ad tech vendors, media agencies, to publishers, hiring for roles in programmatic, paid social, PPC, CRM, and data analytics.

We recruit for roles including ad operations, account managers, technical account managers, traders, and analysts at mid-senior and executive levels.