Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jun 21, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jun 21, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jun 21, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £27,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Red Snapper Recruitment Limited
Guernsey, Channel Isles
Positions Available: Economic and Financial Crime Investigator Salary: 53,271 - 82,506 per annum (depending on level of position and experience, request JD for different levels) Contract: Full time, permanent (based on island, relocation package available - enquire on application) Red Snapper Recruitment are working with The States of Guernsey to find candidates with operational experience in an economic or financial crime environment and a proven ability to undertake economic/financial crime investigations, to undertake Investigator roles for the Economic & Financial Crime Bureau. About the Role: Economic and financial crime investigators investigate a range of criminal offences including money laundering, terrorist financing, proliferation financing, fraud, bribery, corruption, sanctions evasion. They conduct conviction and non-conviction-based asset recovery investigations and work in a case development team responsible for building potential criminal and/or civil casework. Postholders will work as part of a team of investigators (each led by an officer in charge (OIC , supported by legal, accountancy and banking specialists, to investigate and build cases for consideration of charging decisions and civil remedies by the Law Officers of the Crown. Investigators will be expected to plan and manage investigations in consultation with the investigation supervisors and where appropriate, will be mentored and provided with opportunities to develop your knowledge and skills across EFCB functions. Postholders are required to foster effective relationships with enforcement partners (domestically and internationally), the Law Officer Chambers and other relevant stakeholders pursuant to their investigative duties. As postholders progress through the gateways to EGV and above they will be allocated cases where they will act as the OIC and be required to support and supervise investigators charged with investigating serious and complex economic and financial crime and / or conducting conviction and non-conviction based civil asset recovery investigations. They will foster and maintain effective relationships with partners across Bailiwick Law Enforcement, the Guernsey Financial Services Commission, Law Officers of the Crown, the Revenue Service and other UK and international law enforcement partners. The post holder will ensure activities support the Bureau's Business Plan, and ensure staff are appropriately mentored and provided with opportunities to develop their knowledge and skills to discharge their duties professionally. Some off-Island travel for investigatory, training and liaison purposes may be required. Why Guernsey? Guernsey offers a unique blend of natural beauty, a thriving business environment, and a strong sense of community. As an international finance center, Guernsey provides a supportive ecosystem for professionals, with tax advantages and access to global markets. Relocating to Guernsey presents an opportunity for professionals to enjoy a high quality of life in a picturesque setting while making a positive impact on the community. Requirements: Operational experience in an economic or financial crime environment and a proven ability to undertake complex economic and financial crime and / or civil asset recovery investigations. Experience of working in a multi-disciplinary setting. A proven ability to achieve challenging targets, working to tight deadlines and displaying attention to detail to maintain high standards. The ability to assess complex information, analyse and interpret multifaceted data to aid balanced operational decision making and to be accountable for decisions made. Good communication (including written communication) and interpersonal skills. Can demonstrate effective team working and self-awareness. Understands and promotes the value of cognitive differences within teams to achieve stretching goals and outcomes. A sound knowledge of the criminal justice system, investigatory method and practice. To always act with a high degree of integrity and display an excellent understanding of the need for complete confidentiality when dealing with secure or sensitive matters, information or documents. These posts are contingent on the successful applicant attaining Security Check (SC) status. Application Process: If you have operational experience in an economic or financial crime environment and are ready to make a difference in the vibrant community of Guernsey, we invite you to apply for the position of Economic and Financial Crime Investigator. To apply, please submit your resume and cover letter detailing your relevant experience and vision for the role Red Snapper Recruitment is an equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest; however, only those selected for a pre-application screening interview will be contacted. Application Deadline: 04 July 2025 Red Snapper Recruitment is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
Jun 18, 2025
Full time
Positions Available: Economic and Financial Crime Investigator Salary: 53,271 - 82,506 per annum (depending on level of position and experience, request JD for different levels) Contract: Full time, permanent (based on island, relocation package available - enquire on application) Red Snapper Recruitment are working with The States of Guernsey to find candidates with operational experience in an economic or financial crime environment and a proven ability to undertake economic/financial crime investigations, to undertake Investigator roles for the Economic & Financial Crime Bureau. About the Role: Economic and financial crime investigators investigate a range of criminal offences including money laundering, terrorist financing, proliferation financing, fraud, bribery, corruption, sanctions evasion. They conduct conviction and non-conviction-based asset recovery investigations and work in a case development team responsible for building potential criminal and/or civil casework. Postholders will work as part of a team of investigators (each led by an officer in charge (OIC , supported by legal, accountancy and banking specialists, to investigate and build cases for consideration of charging decisions and civil remedies by the Law Officers of the Crown. Investigators will be expected to plan and manage investigations in consultation with the investigation supervisors and where appropriate, will be mentored and provided with opportunities to develop your knowledge and skills across EFCB functions. Postholders are required to foster effective relationships with enforcement partners (domestically and internationally), the Law Officer Chambers and other relevant stakeholders pursuant to their investigative duties. As postholders progress through the gateways to EGV and above they will be allocated cases where they will act as the OIC and be required to support and supervise investigators charged with investigating serious and complex economic and financial crime and / or conducting conviction and non-conviction based civil asset recovery investigations. They will foster and maintain effective relationships with partners across Bailiwick Law Enforcement, the Guernsey Financial Services Commission, Law Officers of the Crown, the Revenue Service and other UK and international law enforcement partners. The post holder will ensure activities support the Bureau's Business Plan, and ensure staff are appropriately mentored and provided with opportunities to develop their knowledge and skills to discharge their duties professionally. Some off-Island travel for investigatory, training and liaison purposes may be required. Why Guernsey? Guernsey offers a unique blend of natural beauty, a thriving business environment, and a strong sense of community. As an international finance center, Guernsey provides a supportive ecosystem for professionals, with tax advantages and access to global markets. Relocating to Guernsey presents an opportunity for professionals to enjoy a high quality of life in a picturesque setting while making a positive impact on the community. Requirements: Operational experience in an economic or financial crime environment and a proven ability to undertake complex economic and financial crime and / or civil asset recovery investigations. Experience of working in a multi-disciplinary setting. A proven ability to achieve challenging targets, working to tight deadlines and displaying attention to detail to maintain high standards. The ability to assess complex information, analyse and interpret multifaceted data to aid balanced operational decision making and to be accountable for decisions made. Good communication (including written communication) and interpersonal skills. Can demonstrate effective team working and self-awareness. Understands and promotes the value of cognitive differences within teams to achieve stretching goals and outcomes. A sound knowledge of the criminal justice system, investigatory method and practice. To always act with a high degree of integrity and display an excellent understanding of the need for complete confidentiality when dealing with secure or sensitive matters, information or documents. These posts are contingent on the successful applicant attaining Security Check (SC) status. Application Process: If you have operational experience in an economic or financial crime environment and are ready to make a difference in the vibrant community of Guernsey, we invite you to apply for the position of Economic and Financial Crime Investigator. To apply, please submit your resume and cover letter detailing your relevant experience and vision for the role Red Snapper Recruitment is an equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest; however, only those selected for a pre-application screening interview will be contacted. Application Deadline: 04 July 2025 Red Snapper Recruitment is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
As an Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend. Role: Intelligence Analyst Location: Sevenoaks - hybrid working available Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day Salary: £26,000 - £31,000 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable intelligence-based product to reduce claim losses To provide intelligence-led support to general claims/policy teams Confident in presenting complex information in a clear and concise manner Contribute to the continued improvements of the intelligence products & output Handling, analysing and evaluating highly confidential datasets and documents To develop an understanding of the MI Reports generated and fraud detection strategy To assist in the promotion of data integrity across the group Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business Review intelligence received into the unit and ensured and exposure is identified and worked appropriately Perform advanced intelligence investigations relevant to the subject matter tocollect, analyse and suitably record items of interest Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements What we're looking for: Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance Analytical thinker - able to analyse information quickly and use it to provide robust advice Written communicator - able to easily relay complex information in a written report Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking Organised - good time management skills, able to work under pressure and deliver against deadlines set Keen eye for detail with the ability to think laterally and act through reasoned decision making Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential Experience in using fraud detection tools and intelligence analysis software About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councilor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met
Jun 08, 2025
Full time
As an Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend. Role: Intelligence Analyst Location: Sevenoaks - hybrid working available Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day Salary: £26,000 - £31,000 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable intelligence-based product to reduce claim losses To provide intelligence-led support to general claims/policy teams Confident in presenting complex information in a clear and concise manner Contribute to the continued improvements of the intelligence products & output Handling, analysing and evaluating highly confidential datasets and documents To develop an understanding of the MI Reports generated and fraud detection strategy To assist in the promotion of data integrity across the group Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business Review intelligence received into the unit and ensured and exposure is identified and worked appropriately Perform advanced intelligence investigations relevant to the subject matter tocollect, analyse and suitably record items of interest Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements What we're looking for: Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance Analytical thinker - able to analyse information quickly and use it to provide robust advice Written communicator - able to easily relay complex information in a written report Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking Organised - good time management skills, able to work under pressure and deliver against deadlines set Keen eye for detail with the ability to think laterally and act through reasoned decision making Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential Experience in using fraud detection tools and intelligence analysis software About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councilor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met
Superb opportunity for a bilingual junior investigator who enjoys working with big data. 2nd career move? Your new company Our client is a highly-esteemed international consultancy, whose clients include law firms, international institutions, family offices, Governments/NGOs, FTSE 100/ Fortune 500 and more. Multidisciplinary across investigations and intelligence, digital and cyber, they build the team and solution around the issue rather than think in silos or service-lines. With equal renown across APAC, EMEA and the US, the UK has seen a recent expansion in their global financial investigations presence and it is that which has produced the opening for this new role. Your new role Projects will be varied in nature and often are multi-jurisdictional. You could be working with (inter alia): - International financial institutions - International development agencies - Global corporations And work can include: Developing/implementing pragmatic remediation strategies to address fraud and corruption risks. Regulatory investigations & enforcement Multi-jurisdiction fraud investigations and anti-corruption reviews AML controls Using and applying OSINT & HUMINT Litigation Preparing evidence for Court Forensic audits Asset tracing Due Diligence What you'll need to succeed You'll be a junior investigator from a financial investigations or related background, for example data analytics. A real love of managing "big data" Bilingual fluency in English and one other major language. These could include: (Please note at this stage the client cannot sponsor or transfer sponsorship.) What you'll get in return A door-opening brand on your CV Working with peers from diverse and high-calibre backgrounds: prosecutors, international lawyers, law enforcement, intelligence operatives and digital investigators Line managers who get work-life balance and will take a mature approach to offsetting those times where you need to put in extra hours The chance to be a meaningful part of genuinely globally impactful cases A clear career path ahead What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jun 06, 2025
Full time
Superb opportunity for a bilingual junior investigator who enjoys working with big data. 2nd career move? Your new company Our client is a highly-esteemed international consultancy, whose clients include law firms, international institutions, family offices, Governments/NGOs, FTSE 100/ Fortune 500 and more. Multidisciplinary across investigations and intelligence, digital and cyber, they build the team and solution around the issue rather than think in silos or service-lines. With equal renown across APAC, EMEA and the US, the UK has seen a recent expansion in their global financial investigations presence and it is that which has produced the opening for this new role. Your new role Projects will be varied in nature and often are multi-jurisdictional. You could be working with (inter alia): - International financial institutions - International development agencies - Global corporations And work can include: Developing/implementing pragmatic remediation strategies to address fraud and corruption risks. Regulatory investigations & enforcement Multi-jurisdiction fraud investigations and anti-corruption reviews AML controls Using and applying OSINT & HUMINT Litigation Preparing evidence for Court Forensic audits Asset tracing Due Diligence What you'll need to succeed You'll be a junior investigator from a financial investigations or related background, for example data analytics. A real love of managing "big data" Bilingual fluency in English and one other major language. These could include: (Please note at this stage the client cannot sponsor or transfer sponsorship.) What you'll get in return A door-opening brand on your CV Working with peers from diverse and high-calibre backgrounds: prosecutors, international lawyers, law enforcement, intelligence operatives and digital investigators Line managers who get work-life balance and will take a mature approach to offsetting those times where you need to put in extra hours The chance to be a meaningful part of genuinely globally impactful cases A clear career path ahead What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Red Snapper Recruitment Limited
Coventry, Warwickshire
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are currently recruiting for an Investigator to work on a part-time (3 days per week) 6 month contract in Coventry. Working on a hybrid work model after training. The role is paying 16.71 per hour PAYE. Job profile: Duties are motor vehicle Fraud and Theft Investigations Intelligence Research Provide advice and support to private industry stakeholders; prepare evidential reports/files for secondary investigation by Police Forces Provide guidance to law enforcement colleagues when dealing with vehicle seizure and recovery in line with lawful authorities, police powers and procedures Support national and international vehicle crime policing operations; instigate and respond to enquiries with international law enforcement agencies Provide excellent service to victims, partners and stakeholders; participation in an out-of-office hours call out rota in line with NaVCIS' business need. Essential: Essential experience is: Proven knowledge of evidence gathering; proven knowledge of criminal law and the criminal justice system; excellent report writing skills; computer/keyboard literate. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Jun 04, 2025
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are currently recruiting for an Investigator to work on a part-time (3 days per week) 6 month contract in Coventry. Working on a hybrid work model after training. The role is paying 16.71 per hour PAYE. Job profile: Duties are motor vehicle Fraud and Theft Investigations Intelligence Research Provide advice and support to private industry stakeholders; prepare evidential reports/files for secondary investigation by Police Forces Provide guidance to law enforcement colleagues when dealing with vehicle seizure and recovery in line with lawful authorities, police powers and procedures Support national and international vehicle crime policing operations; instigate and respond to enquiries with international law enforcement agencies Provide excellent service to victims, partners and stakeholders; participation in an out-of-office hours call out rota in line with NaVCIS' business need. Essential: Essential experience is: Proven knowledge of evidence gathering; proven knowledge of criminal law and the criminal justice system; excellent report writing skills; computer/keyboard literate. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Senior Internal Auditor (Counter Fraud) £39,274 per annum Grade 7 Leeds Full time / Permanent 37 hours per week Closing date 23 Mar at 23:55 Please note that the Combined Authority will consider requests for part-time working and/or job share. We are recruiting for a Senior Internal Auditor (Counter Fraud) to join our Internal Audit Team. This is a new role following a redesign of the Internal Audit function to meet increasing audit coverage. The Audit team sits within our Corporate Centre and provides the assurance services to the Combined Authority by delivering a robust audit and investigation programme each year. The focus of the work includes strategic assurance across the breadth of activities of the Combined Authority and particularly supports the major programmes and projects including key deliverables around Mass Transit, Bus Franchising, Better Homes, Adult Education Budget to name a few. Meet our Internal Audit team and hear why they enjoy working for the Combined Authority on our Internal Audit Team page! Our Offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus Bank Holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals. Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station. The Role: Reporting into the Principal Internal Auditor your key responsibilities will include: • Providing a high-quality counter fraud and audit service covering all the Combined Authority s functions and activities in accordance with the laws governing counter fraud investigations, PSIAS and the Combined Authority s own policies and procedures. • Planning and undertaking individual and/or team audit work and/or Investigative casework on highly confidential and sensitive matters, exercising good judgement in the execution of the role and putting the needs of the organisation first by utilising different approaches and methodologies, • Undertaking fraud detection through data matching (e.g. NFI and internal exercises using Computer Assisted Audit Techniques). • Identification of continuous improvements in internal control, governance, risk management and operational effectiveness and efficiency, liaising and dealing with officers and employees across the organisation. • Providing a source of advice/consultancy and guidance on a wide range of internal control, corporate governance and risk management arrangements. Please review the Role Profile for more information about the responsibilities. About You: You will have the following key skills, attributes, education and experience Full or part professional counter fraud or audit qualification (e.g. ACFS, CMIIA/CCAB, CIA etc) and have relevant experience in a similar role Experience in planning, dealing with and managing counter fraud investigations and/or audits, with the ability to extract accurate information from investigating/auditing and using your exceptional attention to detail to achieve your objective and deadlines Strong ability to analyse and interpret various sources of data and information and present it in an easy-to-understand format. Great problem-solving skills with a focus on continuous improvement of our processes, procedures and plans in line with lessons learned and feedback received to ensure they reflect best-practice The ability to think strategically to provide both assurance and value for money workProven experience of the Police & Criminal Evidence Act (PACE) Regulation of Investigatory Powers Act 2000 (RIPA), and Criminal Procedure & Investigations Act (CPIA) would be desirable To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.
Mar 08, 2025
Full time
Senior Internal Auditor (Counter Fraud) £39,274 per annum Grade 7 Leeds Full time / Permanent 37 hours per week Closing date 23 Mar at 23:55 Please note that the Combined Authority will consider requests for part-time working and/or job share. We are recruiting for a Senior Internal Auditor (Counter Fraud) to join our Internal Audit Team. This is a new role following a redesign of the Internal Audit function to meet increasing audit coverage. The Audit team sits within our Corporate Centre and provides the assurance services to the Combined Authority by delivering a robust audit and investigation programme each year. The focus of the work includes strategic assurance across the breadth of activities of the Combined Authority and particularly supports the major programmes and projects including key deliverables around Mass Transit, Bus Franchising, Better Homes, Adult Education Budget to name a few. Meet our Internal Audit team and hear why they enjoy working for the Combined Authority on our Internal Audit Team page! Our Offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus Bank Holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals. Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station. The Role: Reporting into the Principal Internal Auditor your key responsibilities will include: • Providing a high-quality counter fraud and audit service covering all the Combined Authority s functions and activities in accordance with the laws governing counter fraud investigations, PSIAS and the Combined Authority s own policies and procedures. • Planning and undertaking individual and/or team audit work and/or Investigative casework on highly confidential and sensitive matters, exercising good judgement in the execution of the role and putting the needs of the organisation first by utilising different approaches and methodologies, • Undertaking fraud detection through data matching (e.g. NFI and internal exercises using Computer Assisted Audit Techniques). • Identification of continuous improvements in internal control, governance, risk management and operational effectiveness and efficiency, liaising and dealing with officers and employees across the organisation. • Providing a source of advice/consultancy and guidance on a wide range of internal control, corporate governance and risk management arrangements. Please review the Role Profile for more information about the responsibilities. About You: You will have the following key skills, attributes, education and experience Full or part professional counter fraud or audit qualification (e.g. ACFS, CMIIA/CCAB, CIA etc) and have relevant experience in a similar role Experience in planning, dealing with and managing counter fraud investigations and/or audits, with the ability to extract accurate information from investigating/auditing and using your exceptional attention to detail to achieve your objective and deadlines Strong ability to analyse and interpret various sources of data and information and present it in an easy-to-understand format. Great problem-solving skills with a focus on continuous improvement of our processes, procedures and plans in line with lessons learned and feedback received to ensure they reflect best-practice The ability to think strategically to provide both assurance and value for money workProven experience of the Police & Criminal Evidence Act (PACE) Regulation of Investigatory Powers Act 2000 (RIPA), and Criminal Procedure & Investigations Act (CPIA) would be desirable To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.
We are seeking a highly skilled Housing Fraud Investigations Manager to lead a dedicated team tackling tenancy fraud, unlawful subletting, and unauthorised occupation. This is a crucial role in ensuring council housing stock is protected, tenancy fraud is prevented, and properties are recovered efficiently. As the lead investigator, you will develop and implement robust fraud prevention strategies, oversee investigations, and ensure legal action is taken where necessary. You will also work closely with housing, legal teams, external enforcement agencies, and local authorities to maximise service impact. Key Responsibilities Lead a team of Housing Fraud Investigation Officers, ensuring effective case management. Conduct data-gathering exercises to identify fraudulent activity and unauthorised subletting. Oversee investigations and ensure appropriate action is taken to recover properties and prosecute offenders. Implement and manage fraud deterrence campaigns, including key amnesties and social media awareness initiatives. Ensure all investigations comply with the Housing Act, Police and Criminal Evidence Act (PACE), Regulation of Investigatory Powers Act (RIPA), and Data Protection laws. Instruct legal services and monitor court proceedings to recover properties swiftly. Present evidence at court hearings and tenancy fraud cases, ensuring a legally sound and professional approach. Prepare detailed reports on financial savings and tenancy recoveries, demonstrating the impact of fraud prevention initiatives. Provide training to housing teams, elected members, and residents to raise awareness of tenancy fraud. Work collaboratively with internal departments, police, social services, and legal teams to enhance investigation outcomes. About You Extensive experience in housing fraud investigations, tenancy enforcement, or fraud prevention. Strong understanding of housing legislation, tenancy law, and judicial processes. Experience of presenting evidence in court and legal proceedings. Knowledge of best practices in fraud detection, data analysis, and compliance with investigative laws. Excellent investigative and analytical skills, with the ability to manage complex caseloads. Strong communication and leadership skills to engage with stakeholders, legal teams, and housing officers. Ability to develop and implement fraud prevention strategies to safeguard housing stock. Degree-level qualification or equivalent experience in fraud investigation, housing, or law enforcement. Housing-related qualification (e.g., CIH Level 4/5) is desirable but not essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 08, 2025
Contractor
We are seeking a highly skilled Housing Fraud Investigations Manager to lead a dedicated team tackling tenancy fraud, unlawful subletting, and unauthorised occupation. This is a crucial role in ensuring council housing stock is protected, tenancy fraud is prevented, and properties are recovered efficiently. As the lead investigator, you will develop and implement robust fraud prevention strategies, oversee investigations, and ensure legal action is taken where necessary. You will also work closely with housing, legal teams, external enforcement agencies, and local authorities to maximise service impact. Key Responsibilities Lead a team of Housing Fraud Investigation Officers, ensuring effective case management. Conduct data-gathering exercises to identify fraudulent activity and unauthorised subletting. Oversee investigations and ensure appropriate action is taken to recover properties and prosecute offenders. Implement and manage fraud deterrence campaigns, including key amnesties and social media awareness initiatives. Ensure all investigations comply with the Housing Act, Police and Criminal Evidence Act (PACE), Regulation of Investigatory Powers Act (RIPA), and Data Protection laws. Instruct legal services and monitor court proceedings to recover properties swiftly. Present evidence at court hearings and tenancy fraud cases, ensuring a legally sound and professional approach. Prepare detailed reports on financial savings and tenancy recoveries, demonstrating the impact of fraud prevention initiatives. Provide training to housing teams, elected members, and residents to raise awareness of tenancy fraud. Work collaboratively with internal departments, police, social services, and legal teams to enhance investigation outcomes. About You Extensive experience in housing fraud investigations, tenancy enforcement, or fraud prevention. Strong understanding of housing legislation, tenancy law, and judicial processes. Experience of presenting evidence in court and legal proceedings. Knowledge of best practices in fraud detection, data analysis, and compliance with investigative laws. Excellent investigative and analytical skills, with the ability to manage complex caseloads. Strong communication and leadership skills to engage with stakeholders, legal teams, and housing officers. Ability to develop and implement fraud prevention strategies to safeguard housing stock. Degree-level qualification or equivalent experience in fraud investigation, housing, or law enforcement. Housing-related qualification (e.g., CIH Level 4/5) is desirable but not essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
What We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. About the Team We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. We're searching for a resourceful and enthusiastic Financial Crime Investigator, who will support the day-to-day operations of the First Line Financial Crime Operations function. The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey! As a Financial Crime Investigator, your key responsibility is to strengthen our financial crime prevention efforts. This role is pivotal in identifying, investigating, and mitigating potential financial crime risks including money laundering, terrorist financing, and fraud. You will have a keen eye for detail, strong analytical skills, and a thorough understanding of regulatory compliance related to financial crime. Other responsibilities include: Alert Investigation: Conduct thorough investigations of transaction monitoring alerts to identify and assess suspicious activity. This includes investigating sanctions, Politically Exposed Persons (PEP), and adverse media alerts. AML/CTF and Fraud Management: Manage and execute Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and fraud investigations from initiation to conclusion. This includes the preparation and submission of Suspicious Activity Reports (SARs) to relevant authorities. Trend Analysis: Proactively analyse data to identify emerging trends in financial crime, utilising findings to enhance detection and prevention strategies. Collaboration and Liaison: Collaborate with other financial institutions and law enforcement agencies as necessary. Maintain effective communication with other business departments to support financial crime prevention efforts. Customer Service Support: Handle escalations from the Customer Service team, providing expert advice on actions required to mitigate risks and resolve issues. Process Improvement: Support the continuous optimisation of financial crime prevention processes, systems, and procedures, ensuring they remain effective and compliant with regulatory standards. About You While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position: Experience in Financial Crime Prevention: Proven experience in investigating and mitigating financial crime risks, including money laundering, terrorist financing, and fraud. Regulatory Knowledge: A strong understanding of Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions, and compliance regulations. Analytical Skills: Exceptional analytical and problem-solving skills with the ability to identify suspicious activity and trends. Alert Investigation Expertise: Hands-on experience in investigating transaction monitoring alerts, sanctions, Politically Exposed Persons (PEP), and adverse media cases. Reporting Skills: Proficiency in preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities. Data Analysis: Ability to conduct trend analysis to proactively identify emerging financial crime risks and improve prevention strategies. Collaboration Skills: Experience working with law enforcement, other financial institutions, and internal departments to support financial crime prevention efforts. Customer Service Acumen: Ability to handle escalations from the Customer Service team, providing expert advice and practical solutions. Process Optimisation: A track record of improving processes, systems, and procedures to enhance compliance and efficiency. Attention to Detail: A meticulous approach to investigations and regulatory documentation. Preferred Qualifications: Certifications in financial crime prevention, such as CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with financial crime detection tools and technologies. Prior experience in a financial institution or a compliance-focused role. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: You'll enjoy access to our modern, bustling workspace in Farringdon, Central London. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 7am to 19.30 over 5 days totalling 37.5 hours per week, including one weekend per month. (Shifts provided well in advance) This will be a mix of remote and office work, so you won't need to be on-site all the time and regular commuting expenses to your designated office will not be reimbursed. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
Feb 20, 2025
Full time
What We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. About the Team We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. We're searching for a resourceful and enthusiastic Financial Crime Investigator, who will support the day-to-day operations of the First Line Financial Crime Operations function. The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey! As a Financial Crime Investigator, your key responsibility is to strengthen our financial crime prevention efforts. This role is pivotal in identifying, investigating, and mitigating potential financial crime risks including money laundering, terrorist financing, and fraud. You will have a keen eye for detail, strong analytical skills, and a thorough understanding of regulatory compliance related to financial crime. Other responsibilities include: Alert Investigation: Conduct thorough investigations of transaction monitoring alerts to identify and assess suspicious activity. This includes investigating sanctions, Politically Exposed Persons (PEP), and adverse media alerts. AML/CTF and Fraud Management: Manage and execute Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and fraud investigations from initiation to conclusion. This includes the preparation and submission of Suspicious Activity Reports (SARs) to relevant authorities. Trend Analysis: Proactively analyse data to identify emerging trends in financial crime, utilising findings to enhance detection and prevention strategies. Collaboration and Liaison: Collaborate with other financial institutions and law enforcement agencies as necessary. Maintain effective communication with other business departments to support financial crime prevention efforts. Customer Service Support: Handle escalations from the Customer Service team, providing expert advice on actions required to mitigate risks and resolve issues. Process Improvement: Support the continuous optimisation of financial crime prevention processes, systems, and procedures, ensuring they remain effective and compliant with regulatory standards. About You While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position: Experience in Financial Crime Prevention: Proven experience in investigating and mitigating financial crime risks, including money laundering, terrorist financing, and fraud. Regulatory Knowledge: A strong understanding of Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions, and compliance regulations. Analytical Skills: Exceptional analytical and problem-solving skills with the ability to identify suspicious activity and trends. Alert Investigation Expertise: Hands-on experience in investigating transaction monitoring alerts, sanctions, Politically Exposed Persons (PEP), and adverse media cases. Reporting Skills: Proficiency in preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities. Data Analysis: Ability to conduct trend analysis to proactively identify emerging financial crime risks and improve prevention strategies. Collaboration Skills: Experience working with law enforcement, other financial institutions, and internal departments to support financial crime prevention efforts. Customer Service Acumen: Ability to handle escalations from the Customer Service team, providing expert advice and practical solutions. Process Optimisation: A track record of improving processes, systems, and procedures to enhance compliance and efficiency. Attention to Detail: A meticulous approach to investigations and regulatory documentation. Preferred Qualifications: Certifications in financial crime prevention, such as CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with financial crime detection tools and technologies. Prior experience in a financial institution or a compliance-focused role. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: You'll enjoy access to our modern, bustling workspace in Farringdon, Central London. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 7am to 19.30 over 5 days totalling 37.5 hours per week, including one weekend per month. (Shifts provided well in advance) This will be a mix of remote and office work, so you won't need to be on-site all the time and regular commuting expenses to your designated office will not be reimbursed. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
Claims Assessor- Non Motor (East London) Claims Assessor- Non Motor (East London) Apply locations East London time type Full time posted on Posted 2 Days Ago job requisition id JR-63269 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Job Purpose The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and understand Non-Motor claims terms & claim types. Be aware of escalation metrics and approved channels. Analyze a problem and formulate its solving approach. Identify signs and details indicating fraud. Understand the non-motor claims policies, activities, and procedures in claims environment. Understand and Follow the Claims Process Provide prompt & correct assessment. Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers. Map client needs to company specifications. Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value. Support the implementation of new systems and processes. Delivering the Service to both internal and external stakeholders Actively follow service practices to determine the status of customer service and relations. Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensuring customer satisfaction. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Cost control and governance adherence Proactively ensure use of time, resources, money, materials, or equipment is in line with policies and procedures. Comply with corporate governance policies, procedures, and standards. Operate within agreed mandates. Experience, knowledge & skills required. National Senior Certificate (NSC) Higher Certificate in Short-Term Insurance (NQF 5) 3-5 years Non-Motor Claims experience Valid South African Drivers Licence The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification. Final Feedback All About OMI: Handles a variety of coverage with a defined loss potential. Reviews and processes claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorized authority. Responsibilities Insurance Claims Administration Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues. Insurance Claims Evaluation Interview and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution. Fraud/Financial Crime Investigation Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator. Fraud/Financial Crime Management Analyze data to identify and track and report key trends in activities or transactions that indicate high risk of fraud, and report any specific instances of suspicious activity to more senior colleagues. Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Document Preparation Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports. Resolving Customer Issues Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Regulatory and Compliance Management Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements. Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight, Collaborates, Decision Quality, Drives Results, Ensures Accountability, Financial Acumen, Instills Trust, Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent Closing Date 21 February 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Feb 19, 2025
Full time
Claims Assessor- Non Motor (East London) Claims Assessor- Non Motor (East London) Apply locations East London time type Full time posted on Posted 2 Days Ago job requisition id JR-63269 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Job Purpose The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and understand Non-Motor claims terms & claim types. Be aware of escalation metrics and approved channels. Analyze a problem and formulate its solving approach. Identify signs and details indicating fraud. Understand the non-motor claims policies, activities, and procedures in claims environment. Understand and Follow the Claims Process Provide prompt & correct assessment. Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers. Map client needs to company specifications. Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value. Support the implementation of new systems and processes. Delivering the Service to both internal and external stakeholders Actively follow service practices to determine the status of customer service and relations. Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensuring customer satisfaction. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Cost control and governance adherence Proactively ensure use of time, resources, money, materials, or equipment is in line with policies and procedures. Comply with corporate governance policies, procedures, and standards. Operate within agreed mandates. Experience, knowledge & skills required. National Senior Certificate (NSC) Higher Certificate in Short-Term Insurance (NQF 5) 3-5 years Non-Motor Claims experience Valid South African Drivers Licence The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification. Final Feedback All About OMI: Handles a variety of coverage with a defined loss potential. Reviews and processes claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorized authority. Responsibilities Insurance Claims Administration Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues. Insurance Claims Evaluation Interview and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution. Fraud/Financial Crime Investigation Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator. Fraud/Financial Crime Management Analyze data to identify and track and report key trends in activities or transactions that indicate high risk of fraud, and report any specific instances of suspicious activity to more senior colleagues. Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Document Preparation Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports. Resolving Customer Issues Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Regulatory and Compliance Management Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements. Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight, Collaborates, Decision Quality, Drives Results, Ensures Accountability, Financial Acumen, Instills Trust, Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent Closing Date 21 February 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry. About Online Fraud The latest figures report 4.5 million cases of fraud in the UK alone and as payment and transaction mechanisms multiply and organisations become more complex, the risk of fraud grows. As targets become more attractive, individual fraudsters are joined by well-resourced, organised criminal enterprises. About the Fraud Department Come and join our fraud team in the new purpose-built ICON office in Manchester and you will be involved in all parts of the fraud process, from awareness and prevention to detection and resolution, using our award-winning in-house built fraud platform, THG Detect. Analysts, agents, investigators, data scientists and management work as a unit to find effective ways to combat fraud at THG. This team interacts with almost every other team in the business; there is never a dull moment. Responsibilities: Continuously optimising the performance of automated decision making using a combination of decision rules and machine learning within THG Detect, our in-house built fraud platform. Effective communication of all aspects of fraud performance both within the fraud team and to C-level management. Identifying fraud patterns and implementing suitable solutions to prevent them. Identifying, scoping and implementing data pipelines and processes to improve fraud detection capabilities and automation of reporting. Working with Engineering teams and end-users to identify and scope improvements to the THG Detect platform. Requirements: Proficient with SQL & Python Proficient in a data visualisation software (Tableau/Looker/PowerBI/etc) Experience using a variety of machine learning algorithms Prior experience in fraud prevention highly desirable but not necessary Able to communicate effectively; using data to tell a story and drive business change Enhanced Leave: 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our in-house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job
Feb 19, 2025
Full time
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry. About Online Fraud The latest figures report 4.5 million cases of fraud in the UK alone and as payment and transaction mechanisms multiply and organisations become more complex, the risk of fraud grows. As targets become more attractive, individual fraudsters are joined by well-resourced, organised criminal enterprises. About the Fraud Department Come and join our fraud team in the new purpose-built ICON office in Manchester and you will be involved in all parts of the fraud process, from awareness and prevention to detection and resolution, using our award-winning in-house built fraud platform, THG Detect. Analysts, agents, investigators, data scientists and management work as a unit to find effective ways to combat fraud at THG. This team interacts with almost every other team in the business; there is never a dull moment. Responsibilities: Continuously optimising the performance of automated decision making using a combination of decision rules and machine learning within THG Detect, our in-house built fraud platform. Effective communication of all aspects of fraud performance both within the fraud team and to C-level management. Identifying fraud patterns and implementing suitable solutions to prevent them. Identifying, scoping and implementing data pipelines and processes to improve fraud detection capabilities and automation of reporting. Working with Engineering teams and end-users to identify and scope improvements to the THG Detect platform. Requirements: Proficient with SQL & Python Proficient in a data visualisation software (Tableau/Looker/PowerBI/etc) Experience using a variety of machine learning algorithms Prior experience in fraud prevention highly desirable but not necessary Able to communicate effectively; using data to tell a story and drive business change Enhanced Leave: 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our in-house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job
Our client, a leading organisation within Law Enforcement, is seeking an experienced and dynamic Investigator to join their team, starting ASAP for a temporary contract with very likely ongoing long-term extension. Working alongside prosecutors and principal investigators, the Investigator will play a crucial role in the investigation of serious and complex cases of fraud or bribery. 19.74ph, 36 hours per week, 2 days per week in office and 3 days from home. Key Responsibilities: Actively participating in investigations by developing lines of enquiry and gathering evidence. Assisting the case team in exercising powers under Section 2 CJA 1987. Reviewing substantial amounts of material to identify pertinent information and progress lines of enquiry. Leading the analysis and interpretation of financial data to uncover relevant information and evidential material. Planning and conducting interviews with victims, witnesses, and suspects. Obtaining written statements on matters relevant to the investigation. Participating actively in case conferences and contributing appropriate input to ensure the team is updated on case information. Supporting the disclosure process to fulfil obligations under the Criminal Procedure and Investigations Act (1996). Managing victims and witnesses in accordance with the Code of Practise for Victims of Crime and The Witness Charter. Assisting in the construction of case chronologies and decision logs. Providing evidence in court when required. Person Specification: Ability: Proficiency in gathering, analysing, and evaluating information and intelligence from various sources, including Digital Review Systems. Competence in understanding, interpreting, and explaining financial data relevant to the investigation. Strong skills in using MS Office, including Outlook, Word, Excel, and PowerPoint. Contract Type: Temporary Security Clearance: SC If you are a meticulous investigator with a proven track record or interest in handling serious and complex fraud or bribery cases, our client would love to hear from you. This is a fantastic opportunity to join a highly skilled and professional team dedicated to achieving timely and successful outcomes in investigating criminal cases. We value diversity and are committed to creating an inclusive workplace that reflects the richness of the communities we serve. Women, minorities, individuals with disabilities, and veterans are encouraged to apply. Please note that this position is not a paralegal role, although it involves many similar duties. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 05, 2025
Seasonal
Our client, a leading organisation within Law Enforcement, is seeking an experienced and dynamic Investigator to join their team, starting ASAP for a temporary contract with very likely ongoing long-term extension. Working alongside prosecutors and principal investigators, the Investigator will play a crucial role in the investigation of serious and complex cases of fraud or bribery. 19.74ph, 36 hours per week, 2 days per week in office and 3 days from home. Key Responsibilities: Actively participating in investigations by developing lines of enquiry and gathering evidence. Assisting the case team in exercising powers under Section 2 CJA 1987. Reviewing substantial amounts of material to identify pertinent information and progress lines of enquiry. Leading the analysis and interpretation of financial data to uncover relevant information and evidential material. Planning and conducting interviews with victims, witnesses, and suspects. Obtaining written statements on matters relevant to the investigation. Participating actively in case conferences and contributing appropriate input to ensure the team is updated on case information. Supporting the disclosure process to fulfil obligations under the Criminal Procedure and Investigations Act (1996). Managing victims and witnesses in accordance with the Code of Practise for Victims of Crime and The Witness Charter. Assisting in the construction of case chronologies and decision logs. Providing evidence in court when required. Person Specification: Ability: Proficiency in gathering, analysing, and evaluating information and intelligence from various sources, including Digital Review Systems. Competence in understanding, interpreting, and explaining financial data relevant to the investigation. Strong skills in using MS Office, including Outlook, Word, Excel, and PowerPoint. Contract Type: Temporary Security Clearance: SC If you are a meticulous investigator with a proven track record or interest in handling serious and complex fraud or bribery cases, our client would love to hear from you. This is a fantastic opportunity to join a highly skilled and professional team dedicated to achieving timely and successful outcomes in investigating criminal cases. We value diversity and are committed to creating an inclusive workplace that reflects the richness of the communities we serve. Women, minorities, individuals with disabilities, and veterans are encouraged to apply. Please note that this position is not a paralegal role, although it involves many similar duties. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Red Snapper Recruitment Limited
Guernsey, Channel Isles
Positions Available: x2 Deputy Director - Head of Operations, Economic & Financial Crime Bureau Salary: 91,205 - 102,770 per annum dependent on experience Contract: Full time, permanent (based on island, relocation package available - enquire on application) Red Snapper Recruitment are working with The States of Guernsey to find candidates with a deep expertise in financial crime, strong leadership abilities, and the capacity to work in collaboration with local, national, and international partners, to undertake the Deputy Director - Head of Operations roles for the Economic & Financial Crime Bureau. About the Role: The Deputy Director - Head of Operations role is a senior leadership role within the Economic & Financial Crime Bureau ('EFCB') that is responsible for the supervision of all EFCB operations and the day-to-day management of its investigatory functions. The postholders will support the Director's mandate to enhance Guernsey's capability to tackle economic and financial crime and, importantly, improve operational delivery and successful enforcement outcomes that will underpin a palpable step change in the Bailiwick's effectiveness to, inter alia, combat money laundering and terrorist financing. This will include the compilation of briefings and reports for the Director and supporting them at strategic meetings as appropriate. There are two posts of Deputy Director - Head of Operations. These two posts are currently: Deputy Director - Head of Operations (Criminal Division) Deputy Director - Head of Operations (Asset Recovery) These roles are interchangeable and the postholder(s) can be assigned by the Director to either of these roles within their Senior Management Team. One of the postholders will be required to deputise for the Director as and when required and, in their absence, will hold statutory responsibilities. The postholders will work closely with the other members of the Senior Management Team and all staff working with the EFCB and FIU. In addition, they will be required to liaise with counterparts across Bailiwick Law Enforcement, Regulatory Authorities, and other key partners and stakeholders, both internationally and domestically. They will also act as Authorising Officer in accordance with the Law regulating the use of sensitive and covert investigatory powers and be required to work collaboratively with the Law Officers of the Crown. The postholders will line manage the Operations Manager(s). Why Guernsey? Guernsey offers a unique blend of natural beauty, a thriving business environment, and a strong sense of community. As an international finance center, Guernsey provides a supportive ecosystem for professionals, with tax advantages and access to global markets. Relocating to Guernsey presents an opportunity for professionals to enjoy a high quality of life in a picturesque setting while making a positive impact on the community. Requirements: Over 5 years' working at a senior management level with significant strategic leadership and operational experience in combatting cross-border economic crime and money laundering, or an equivalent level of experience in a commensurate field. Strong leadership and management skills, with extensive experience in leading investigations into fraud, money laundering terrorist financing, proliferation financing, asset tracing and asset recovery with the ability to guide a diverse team ensuring high levels of performance and a culture of excellence. A high level of understanding and experience of the criminal justice process, legislation, and the rules of evidence with the ability to perform to the highest ethical standards and a commitment to upholding the law. To be able to demonstrate practical knowledge and experience of all relevant international standards applicable to the Bailiwick (with a particular focus on FATF standards). Experience of working with financial intelligence to identify viable cases of international standalone money laundering justifying criminal investigation. Excellent communication and interpersonal skills, with the ability to effectively engage with a wide range of stakeholders, including government officials, regulatory bodies, and international partners. These posts are contingent on the successful applicant attaining Security Check (SC) status. Application Process: If you are a strategic leader with a passion for law enforcement and are ready to make a difference in the vibrant community of Guernsey, we invite you to apply for the position of Deputy Director - Head of Operations, EFCB. To apply, please submit your resume and cover letter detailing your relevant experience and vision for the role Red Snapper Recruitment is an equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest; however, only those selected for a pre-application screening interview will be contacted. Application Deadline: 28 February 2025 Red Snapper Recruitment is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
Feb 05, 2025
Full time
Positions Available: x2 Deputy Director - Head of Operations, Economic & Financial Crime Bureau Salary: 91,205 - 102,770 per annum dependent on experience Contract: Full time, permanent (based on island, relocation package available - enquire on application) Red Snapper Recruitment are working with The States of Guernsey to find candidates with a deep expertise in financial crime, strong leadership abilities, and the capacity to work in collaboration with local, national, and international partners, to undertake the Deputy Director - Head of Operations roles for the Economic & Financial Crime Bureau. About the Role: The Deputy Director - Head of Operations role is a senior leadership role within the Economic & Financial Crime Bureau ('EFCB') that is responsible for the supervision of all EFCB operations and the day-to-day management of its investigatory functions. The postholders will support the Director's mandate to enhance Guernsey's capability to tackle economic and financial crime and, importantly, improve operational delivery and successful enforcement outcomes that will underpin a palpable step change in the Bailiwick's effectiveness to, inter alia, combat money laundering and terrorist financing. This will include the compilation of briefings and reports for the Director and supporting them at strategic meetings as appropriate. There are two posts of Deputy Director - Head of Operations. These two posts are currently: Deputy Director - Head of Operations (Criminal Division) Deputy Director - Head of Operations (Asset Recovery) These roles are interchangeable and the postholder(s) can be assigned by the Director to either of these roles within their Senior Management Team. One of the postholders will be required to deputise for the Director as and when required and, in their absence, will hold statutory responsibilities. The postholders will work closely with the other members of the Senior Management Team and all staff working with the EFCB and FIU. In addition, they will be required to liaise with counterparts across Bailiwick Law Enforcement, Regulatory Authorities, and other key partners and stakeholders, both internationally and domestically. They will also act as Authorising Officer in accordance with the Law regulating the use of sensitive and covert investigatory powers and be required to work collaboratively with the Law Officers of the Crown. The postholders will line manage the Operations Manager(s). Why Guernsey? Guernsey offers a unique blend of natural beauty, a thriving business environment, and a strong sense of community. As an international finance center, Guernsey provides a supportive ecosystem for professionals, with tax advantages and access to global markets. Relocating to Guernsey presents an opportunity for professionals to enjoy a high quality of life in a picturesque setting while making a positive impact on the community. Requirements: Over 5 years' working at a senior management level with significant strategic leadership and operational experience in combatting cross-border economic crime and money laundering, or an equivalent level of experience in a commensurate field. Strong leadership and management skills, with extensive experience in leading investigations into fraud, money laundering terrorist financing, proliferation financing, asset tracing and asset recovery with the ability to guide a diverse team ensuring high levels of performance and a culture of excellence. A high level of understanding and experience of the criminal justice process, legislation, and the rules of evidence with the ability to perform to the highest ethical standards and a commitment to upholding the law. To be able to demonstrate practical knowledge and experience of all relevant international standards applicable to the Bailiwick (with a particular focus on FATF standards). Experience of working with financial intelligence to identify viable cases of international standalone money laundering justifying criminal investigation. Excellent communication and interpersonal skills, with the ability to effectively engage with a wide range of stakeholders, including government officials, regulatory bodies, and international partners. These posts are contingent on the successful applicant attaining Security Check (SC) status. Application Process: If you are a strategic leader with a passion for law enforcement and are ready to make a difference in the vibrant community of Guernsey, we invite you to apply for the position of Deputy Director - Head of Operations, EFCB. To apply, please submit your resume and cover letter detailing your relevant experience and vision for the role Red Snapper Recruitment is an equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest; however, only those selected for a pre-application screening interview will be contacted. Application Deadline: 28 February 2025 Red Snapper Recruitment is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
Job Title: Fraud Investigator Immediate Start Location: London, UK Salary: 15- 16 per hour Job Summary: We are seeking a detail-oriented and experienced Fraud Investigator to join our Client in London. The successful candidate will be responsible for investigating allegations of fraud, gathering evidence, and producing detailed reports. This role requires a high level of integrity, analytical skills, and the ability to work both independently and as part of a team. Key Responsibilities: Investigate allegations of fraud and financial irregularities. Conduct witness interviews and gather evidence. Analyse data and identify patterns indicative of fraudulent activity. Prepare detailed reports and present findings to management and relevant authorities. Collaborate with law enforcement agencies and other organisations as necessary. Maintain accurate records of investigations and ensure compliance with relevant legislation and regulations. Skills and Qualifications: Proven experience in fraud investigation or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. High attention to detail and ability to work under pressure. Proficiency in using investigative tools and software. Knowledge of relevant legislation, such as the Police and Criminal Evidence Act and the Human Rights Act. Ability to work independently and as part of a team Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jan 29, 2025
Full time
Job Title: Fraud Investigator Immediate Start Location: London, UK Salary: 15- 16 per hour Job Summary: We are seeking a detail-oriented and experienced Fraud Investigator to join our Client in London. The successful candidate will be responsible for investigating allegations of fraud, gathering evidence, and producing detailed reports. This role requires a high level of integrity, analytical skills, and the ability to work both independently and as part of a team. Key Responsibilities: Investigate allegations of fraud and financial irregularities. Conduct witness interviews and gather evidence. Analyse data and identify patterns indicative of fraudulent activity. Prepare detailed reports and present findings to management and relevant authorities. Collaborate with law enforcement agencies and other organisations as necessary. Maintain accurate records of investigations and ensure compliance with relevant legislation and regulations. Skills and Qualifications: Proven experience in fraud investigation or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. High attention to detail and ability to work under pressure. Proficiency in using investigative tools and software. Knowledge of relevant legislation, such as the Police and Criminal Evidence Act and the Human Rights Act. Ability to work independently and as part of a team Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Fraud Investigator - Disputes Location: Chatham/Bradford/Petersfield Salary: Closing Date: Thursday 04 January 2024 3 Month FTC About Us: Vanquis Banking Group has a rich history dating back to 1880 click apply for full job details
Feb 01, 2024
Full time
Fraud Investigator - Disputes Location: Chatham/Bradford/Petersfield Salary: Closing Date: Thursday 04 January 2024 3 Month FTC About Us: Vanquis Banking Group has a rich history dating back to 1880 click apply for full job details
Job Title: Counter Fraud Claims Negotiator Location: Romford, Essex Salary: Circa £32,000 Job Type: Permanent Summary The Claims Validation Team is also known as the Claims Fraud Team and is referred to in that name as follows. To manage the team that deals with Financial Crime and Fraud activities associated with Claims and to validate and investigate motor theft claims. Key Responsibilities: Managing fraud rings and linked claim investigation, adhering to internal and Industry protocols. Utilising a variety of desktop tools (CUE, MIAFTR etc.) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation. Utilise conversation management techniques in order to further determine risk and separate honesty from inconsistency when dealing with all claimants and their representatives. Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies. Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists. Validating documents. Ability to assess the evolving 'evidential picture' of a claim in order to drive a proactive investigation and determine the correct outcome. Managing claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Developing and maintaining effective relationships with colleagues and business partners. Ensure awareness and understanding Treating Customers Fairly and how customers are managed. Other duties may be required. Knowledge and Experience/ Skills/Personal Qualities Professional Qualifications: To be successful within the role of Counter Fraud Investigator you will need experience of handling personal injury motor claims and experience of investigating suspect fraudulent RTA/personal injury claims. Skills/Personal Qualities: Customer focused. People development skills. Service delivery focused. For extra information please contact:- London: Email:
Dec 19, 2022
Full time
Job Title: Counter Fraud Claims Negotiator Location: Romford, Essex Salary: Circa £32,000 Job Type: Permanent Summary The Claims Validation Team is also known as the Claims Fraud Team and is referred to in that name as follows. To manage the team that deals with Financial Crime and Fraud activities associated with Claims and to validate and investigate motor theft claims. Key Responsibilities: Managing fraud rings and linked claim investigation, adhering to internal and Industry protocols. Utilising a variety of desktop tools (CUE, MIAFTR etc.) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation. Utilise conversation management techniques in order to further determine risk and separate honesty from inconsistency when dealing with all claimants and their representatives. Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies. Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists. Validating documents. Ability to assess the evolving 'evidential picture' of a claim in order to drive a proactive investigation and determine the correct outcome. Managing claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Developing and maintaining effective relationships with colleagues and business partners. Ensure awareness and understanding Treating Customers Fairly and how customers are managed. Other duties may be required. Knowledge and Experience/ Skills/Personal Qualities Professional Qualifications: To be successful within the role of Counter Fraud Investigator you will need experience of handling personal injury motor claims and experience of investigating suspect fraudulent RTA/personal injury claims. Skills/Personal Qualities: Customer focused. People development skills. Service delivery focused. For extra information please contact:- London: Email:
Will you be able to demonstrate flexibility and the ability to work under pressure to meet deadlines while prioritising your own workload? Do you understand the various computer software options available for creating criminal prosecution files? Do you have evidence that you understand Chapter 12 of the Disclosure Manual (Applying the disclosure test) ? We are hiring for a Disclosure Officer who has an extensive knowledge of complex fraud investigations. Title: Disclosure Officer Location: NewMarket Rate of Pay: £17.58PH Shift Pattern : 37 hours/week, Mon- Fri, 6 months of contract with a probability of extension depending on performance. Roles & Responsibilities: Examining, assessing, and reviewing evidence gathered during the course of a complex fraud investigation. Making decisions about the relevance of such material in terms of its evidently value. Create and maintain detailed disclosure schedules for all relevant unused material and ensure they follow disclosure legislation and conduct disclosure tests, including re-evaluation where necessary. Experience Needed : Experience in disclosure in criminal investigations,preparing complex court files and producing and presenting evidence in court proceedings. Must have a sound understanding of the Criminal Procedure and Investigations Act 1996 (Code of Practice Order) 2020. Must have a deep understanding of the Disclosure Manual 2018, as well as experience implementing these guidelines on complex investigations. Must be or have previously worked as an investigator. Benefits: Advice and editing on your current CV. Dedicated team throughout your journey within the role. Paid holiday. Exclusive online services including restaurant and retail discounts. Chance to receive £300 for referring a friend. Opportunity for progression into permanent roles. Competitive rates of pay. Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, DBS check and reference check. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Dec 19, 2022
Full time
Will you be able to demonstrate flexibility and the ability to work under pressure to meet deadlines while prioritising your own workload? Do you understand the various computer software options available for creating criminal prosecution files? Do you have evidence that you understand Chapter 12 of the Disclosure Manual (Applying the disclosure test) ? We are hiring for a Disclosure Officer who has an extensive knowledge of complex fraud investigations. Title: Disclosure Officer Location: NewMarket Rate of Pay: £17.58PH Shift Pattern : 37 hours/week, Mon- Fri, 6 months of contract with a probability of extension depending on performance. Roles & Responsibilities: Examining, assessing, and reviewing evidence gathered during the course of a complex fraud investigation. Making decisions about the relevance of such material in terms of its evidently value. Create and maintain detailed disclosure schedules for all relevant unused material and ensure they follow disclosure legislation and conduct disclosure tests, including re-evaluation where necessary. Experience Needed : Experience in disclosure in criminal investigations,preparing complex court files and producing and presenting evidence in court proceedings. Must have a sound understanding of the Criminal Procedure and Investigations Act 1996 (Code of Practice Order) 2020. Must have a deep understanding of the Disclosure Manual 2018, as well as experience implementing these guidelines on complex investigations. Must be or have previously worked as an investigator. Benefits: Advice and editing on your current CV. Dedicated team throughout your journey within the role. Paid holiday. Exclusive online services including restaurant and retail discounts. Chance to receive £300 for referring a friend. Opportunity for progression into permanent roles. Competitive rates of pay. Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, DBS check and reference check. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Acorn insurance & Financial Services LTD
Sevenoaks, Kent
The Desktop Investigator role plays a vital part in the investigation and validation of claims. By engaging with customers, witnesses and other parties, the successful candidate will demonstrate strong communication skills and questioning abilities to be able to make decisions in respect of indemnity and liability as well as identifying potential fraud. This is a role that requires initiative, the ability to interpret evidence and strong collaboration skills. Role: Claims Validation Investigator Location: Liverpool/Sevenoaks/Hybrid Working hours: 37.5 hours per week, Monday - Friday 9:00am to 5:30pm Salary: £32,000 - £36,000 Closing Date: 01/12/2022 What you will be doing: Investigate, evidence and validate claims to optimise claims resolution. Provide value added evidence on liability, indemnity and CFU investigations. Utilise desktop investigative and validation tools to validate or repudiate claims Mitigate supplier claims spend by producing a quality and efficient investigation service Collaboration with all claim's functions to provide a value-added investigations service. Prioritisation of tasks in accordance with the business needs and in line with SLAs Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability. Validation of Fire and Theft claims utilising desktop investigation tools Investigation and production of quality evidence for large loss and CFU referrals Assist with the investigation of Fraud rings Any other Ad hoc task as the needs of the business dictate What we're looking for: Strong persuasive and investigative skills Good customer engagement skills Ability to balance customer experience with tenacity required to achieve the optimum outcome Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as a team. About Acorn Insurance We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Perk Box Online & High Street vouchers and discounts Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Service-related holiday entitlement capped at 32 days (including bank holidays) Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: 4 Free Counselling Sessions Access to a free 4-week programme of CBT with a trained Therapist Mentor Unlimited access to a telephone councillor 365 days a year, 24/7 A UK wide network of Mental Health First Aiders Competitive salary Free Hot Drinks on Site Dress Down Days Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers Company Pension Scheme Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.
Dec 19, 2022
Full time
The Desktop Investigator role plays a vital part in the investigation and validation of claims. By engaging with customers, witnesses and other parties, the successful candidate will demonstrate strong communication skills and questioning abilities to be able to make decisions in respect of indemnity and liability as well as identifying potential fraud. This is a role that requires initiative, the ability to interpret evidence and strong collaboration skills. Role: Claims Validation Investigator Location: Liverpool/Sevenoaks/Hybrid Working hours: 37.5 hours per week, Monday - Friday 9:00am to 5:30pm Salary: £32,000 - £36,000 Closing Date: 01/12/2022 What you will be doing: Investigate, evidence and validate claims to optimise claims resolution. Provide value added evidence on liability, indemnity and CFU investigations. Utilise desktop investigative and validation tools to validate or repudiate claims Mitigate supplier claims spend by producing a quality and efficient investigation service Collaboration with all claim's functions to provide a value-added investigations service. Prioritisation of tasks in accordance with the business needs and in line with SLAs Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability. Validation of Fire and Theft claims utilising desktop investigation tools Investigation and production of quality evidence for large loss and CFU referrals Assist with the investigation of Fraud rings Any other Ad hoc task as the needs of the business dictate What we're looking for: Strong persuasive and investigative skills Good customer engagement skills Ability to balance customer experience with tenacity required to achieve the optimum outcome Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as a team. About Acorn Insurance We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Perk Box Online & High Street vouchers and discounts Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Service-related holiday entitlement capped at 32 days (including bank holidays) Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: 4 Free Counselling Sessions Access to a free 4-week programme of CBT with a trained Therapist Mentor Unlimited access to a telephone councillor 365 days a year, 24/7 A UK wide network of Mental Health First Aiders Competitive salary Free Hot Drinks on Site Dress Down Days Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers Company Pension Scheme Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.
The Desktop Investigator role plays a vital part in the investigation and validation of claims. By engaging with customers, witnesses and other parties, the successful candidate will demonstrate strong communication skills and questioning abilities to be able to make decisions in respect of indemnity and liability as well as identifying potential fraud. This is a role that requires initiative, the ability to interpret evidence and strong collaboration skills. Role: Claims Validation Investigator Location: Liverpool/Hybrid Working hours: 37.5 hours per week, Monday - Friday 9:00am to 5:30pm Salary: £32,000 - £36,000 Closing Date: 01/12/2022 What you will be doing: Investigate, evidence and validate claims to optimise claims resolution. Provide value added evidence on liability, indemnity and CFU investigations. Utilise desktop investigative and validation tools to validate or repudiate claims Mitigate supplier claims spend by producing a quality and efficient investigation service Collaboration with all claim's functions to provide a value-added investigations service. Prioritisation of tasks in accordance with the business needs and in line with SLAs Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability. Validation of Fire and Theft claims utilising desktop investigation tools Investigation and production of quality evidence for large loss and CFU referrals Assist with the investigation of Fraud rings Any other Ad hoc task as the needs of the business dictate What we're looking for: Strong persuasive and investigative skills Good customer engagement skills Ability to balance customer experience with tenacity required to achieve the optimum outcome Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as a team. About Acorn Insurance We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Perk Box Online & High Street vouchers and discounts Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Service-related holiday entitlement capped at 32 days (including bank holidays) Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: 4 Free Counselling Sessions Access to a free 4-week programme of CBT with a trained Therapist Mentor Unlimited access to a telephone councillor 365 days a year, 24/7 A UK wide network of Mental Health First Aiders Competitive salary Free Hot Drinks on Site Dress Down Days Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers Company Pension Scheme Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.
Dec 19, 2022
Full time
The Desktop Investigator role plays a vital part in the investigation and validation of claims. By engaging with customers, witnesses and other parties, the successful candidate will demonstrate strong communication skills and questioning abilities to be able to make decisions in respect of indemnity and liability as well as identifying potential fraud. This is a role that requires initiative, the ability to interpret evidence and strong collaboration skills. Role: Claims Validation Investigator Location: Liverpool/Hybrid Working hours: 37.5 hours per week, Monday - Friday 9:00am to 5:30pm Salary: £32,000 - £36,000 Closing Date: 01/12/2022 What you will be doing: Investigate, evidence and validate claims to optimise claims resolution. Provide value added evidence on liability, indemnity and CFU investigations. Utilise desktop investigative and validation tools to validate or repudiate claims Mitigate supplier claims spend by producing a quality and efficient investigation service Collaboration with all claim's functions to provide a value-added investigations service. Prioritisation of tasks in accordance with the business needs and in line with SLAs Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability. Validation of Fire and Theft claims utilising desktop investigation tools Investigation and production of quality evidence for large loss and CFU referrals Assist with the investigation of Fraud rings Any other Ad hoc task as the needs of the business dictate What we're looking for: Strong persuasive and investigative skills Good customer engagement skills Ability to balance customer experience with tenacity required to achieve the optimum outcome Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as a team. About Acorn Insurance We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Perk Box Online & High Street vouchers and discounts Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Service-related holiday entitlement capped at 32 days (including bank holidays) Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: 4 Free Counselling Sessions Access to a free 4-week programme of CBT with a trained Therapist Mentor Unlimited access to a telephone councillor 365 days a year, 24/7 A UK wide network of Mental Health First Aiders Competitive salary Free Hot Drinks on Site Dress Down Days Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers Company Pension Scheme Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.
