Locations : Boston Atlanta Canary Wharf Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a member of BCG's Global IT UX Center of Expertise (CoE), you will be working on the user experience for employees. You'll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment. We are seeking a highly creative and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging service experiences. Key Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG's strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end UX. Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy. User Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Create meaningful and actionable insights into our employees' behaviors, needs, expectations, and pain points. Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving. Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team's broader strategic initiatives. Testing & Iteration: Gather feedback to refine and improve service designs. Iterate on designs based on user feedback and analytics to enhance the user experience. Innovation & Trends: Stay updated with the latest design trends, tools, and technologies. Advocate for and implement best practices in user-centered design and Lean UX. What You'll Bring Experience: Minimum of 5 years of commercial experience in service design or UX design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights. Practical knowledge of iterative design methods and processes that follow a Lean UX approach. Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders. Skills: Expertise in user journey mapping, needs and sentiment analysis, and other service design tools. Strong understanding of user-centered design principles and methodologies. Strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams. Personal Attributes: Innovative thinker with a passion for solving complex problems. Self-motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome-driven and focused on solving user and business problems. Evangelist for UX practices with an empathetic nature to champion the voice of the customer. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands-on practitioner able to think conceptually and work practically. Compelling visual storyteller and communicator. Qualifications: Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 18, 2025
Full time
Locations : Boston Atlanta Canary Wharf Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a member of BCG's Global IT UX Center of Expertise (CoE), you will be working on the user experience for employees. You'll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment. We are seeking a highly creative and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging service experiences. Key Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG's strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end UX. Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy. User Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Create meaningful and actionable insights into our employees' behaviors, needs, expectations, and pain points. Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving. Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team's broader strategic initiatives. Testing & Iteration: Gather feedback to refine and improve service designs. Iterate on designs based on user feedback and analytics to enhance the user experience. Innovation & Trends: Stay updated with the latest design trends, tools, and technologies. Advocate for and implement best practices in user-centered design and Lean UX. What You'll Bring Experience: Minimum of 5 years of commercial experience in service design or UX design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights. Practical knowledge of iterative design methods and processes that follow a Lean UX approach. Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders. Skills: Expertise in user journey mapping, needs and sentiment analysis, and other service design tools. Strong understanding of user-centered design principles and methodologies. Strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams. Personal Attributes: Innovative thinker with a passion for solving complex problems. Self-motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome-driven and focused on solving user and business problems. Evangelist for UX practices with an empathetic nature to champion the voice of the customer. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands-on practitioner able to think conceptually and work practically. Compelling visual storyteller and communicator. Qualifications: Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 18, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : Amsterdam Brussels London Who We Are The Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG case team members to transform client potential into performance. You will deploy customized IT strategies, digital platforms and architecture to leverage the digital potential of our customers with state-of-the-art tools such as cloud computing, AI, blockchain, microservices and containerization. You will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. Besides giving direction on the functional, execution and management of the project you will be given end-to-end responsibility for larger, highly technical and more complex modules within the project and begin to develop specialized knowledge to help you solve our clients problems. Together with our clients you will develop convincing IT strategies, concepts and solutions, applying your sound technical know-how along with your analytical and conceptual skills. You will start to take on team lead responsibilities and demonstrate intellectual leadership directing diverse teams of consulting talent. Your role will also be to help team members flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. Finally, as a Manager you will contribute to the Practice Area development and help to build the BCG brand as a digital leader. What You'll Bring 10 to 15 years' experience in Tech strategy and consulting or IT project management. You will have relevant experience from a top consulting firm (focused on technology, digital initiatives) and have led the design and management of IT implementation and strategy projects. A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation Experience in the Insurance or finance industries, with strong technical expertise in banking or insurance platforms. Strong expertise working with Data and Cloud technologies. Ability to balance dogmatism and pragmatism to guide decision making. Able to present different architecture models to clients, develop MVP architecture and IT landscape modernisation roadmaps. Deep expertise with modern toolsets in Agile environments, legacy modernization and modern approaches to technology. Know-how to drive operational and client service excellence, presenting project results to C-Level. Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.). Ability to work under pressure and willingness to travel to clients world-wide. University degree with above-average academic performance in a mathematical-scientific field, information technology, engineering, or business administration. For candidates based in London: Fluent in English. For candidates based in The Netherlands: Fluent in English; Dutch is highly desirable. For candidates based in Belgium: Fluent in English, with French or Flemish as an additional requirement. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 18, 2025
Full time
Locations : Amsterdam Brussels London Who We Are The Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG case team members to transform client potential into performance. You will deploy customized IT strategies, digital platforms and architecture to leverage the digital potential of our customers with state-of-the-art tools such as cloud computing, AI, blockchain, microservices and containerization. You will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. Besides giving direction on the functional, execution and management of the project you will be given end-to-end responsibility for larger, highly technical and more complex modules within the project and begin to develop specialized knowledge to help you solve our clients problems. Together with our clients you will develop convincing IT strategies, concepts and solutions, applying your sound technical know-how along with your analytical and conceptual skills. You will start to take on team lead responsibilities and demonstrate intellectual leadership directing diverse teams of consulting talent. Your role will also be to help team members flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. Finally, as a Manager you will contribute to the Practice Area development and help to build the BCG brand as a digital leader. What You'll Bring 10 to 15 years' experience in Tech strategy and consulting or IT project management. You will have relevant experience from a top consulting firm (focused on technology, digital initiatives) and have led the design and management of IT implementation and strategy projects. A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation Experience in the Insurance or finance industries, with strong technical expertise in banking or insurance platforms. Strong expertise working with Data and Cloud technologies. Ability to balance dogmatism and pragmatism to guide decision making. Able to present different architecture models to clients, develop MVP architecture and IT landscape modernisation roadmaps. Deep expertise with modern toolsets in Agile environments, legacy modernization and modern approaches to technology. Know-how to drive operational and client service excellence, presenting project results to C-Level. Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.). Ability to work under pressure and willingness to travel to clients world-wide. University degree with above-average academic performance in a mathematical-scientific field, information technology, engineering, or business administration. For candidates based in London: Fluent in English. For candidates based in The Netherlands: Fluent in English; Dutch is highly desirable. For candidates based in Belgium: Fluent in English, with French or Flemish as an additional requirement. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative Consultants who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. Understanding client requirements from a business and technology perspective mapping these to the standard functionalities in SAP or propose customized solutions that can be built in SAP. Working on the latest and biggest SAP business transformation programs, by analyzing our client's finance and controlling processes and advice on the design and implementation of SAP finance solutions Supporting client's on SAP S/4HANA projects along the entire supply chain: from requirements analysis to solution design/technical concept, implementation, testing, training, go-live and rollout. Team management Design and definition of specific SAP S/4HANA solutions along the value chain of our clients in the areas of finance, controlling, procurement, logistics, HR, etc. Introduction of 'best practices' in the evaluation, specification and implementation of user requirements, in particular with a view to reducing one-off and maintenance costs. Technical management of SAP S/4HANA implementations and migration projects.- Requirements management within the scope of SAP S/4HANA projects, incl. the management of specialist concept workshops with business process managers. Control and prototyping of customizing of SAP S/4HANA solutions. Support in the sale of large ERP/SAP projects by providing technical and methodological expertise. Further development of the content of the topic ERP / SAP S/4 at BCG Platinion, e.g, through participation in conferences. What You'll Bring A degree with above average academic performance in a STEM related degree. Experience in business process consulting and implementation of SAP Finance and Controlling solutions. Excellent understanding of Financial and Management Accounting processes, supported by strong project management skills. 4 + years of relevant experience in the context of strategic ERP/SAP projects or transformations. Deep functional knowledge of SAP FI-CO module including hands on configuration expertise. Technical knowledge along typical end-to-end processes relevant in the ERP context (Purchase-2-Pay, Order-2-Cash, Lead-2-Quote, Record-2-Report, Hire-2-Retire etc.) and their implementation in a SAP S/4HANA environment. Deep knowledge of two or more SAP modules. Ideally have knowledge of specific SAP industry solutions (IS-U, IS-H, IS-M ), specialist SAP add-on solutions (e.g., APO/IBP, Treasury/BCM, FSCM, Transportation Management, etc.) and analytical SAP tools (e.g., SAP BW/BI, SAP Analytics Cloud, etc.). Exceptional analytical and conceptual skills. Experience leading teams. Strong client and result orientation. Team spirit, communication and presentation skills as well as intellectual agility. Ability to align individuals and organizations to a common goal. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 18, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative Consultants who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. Understanding client requirements from a business and technology perspective mapping these to the standard functionalities in SAP or propose customized solutions that can be built in SAP. Working on the latest and biggest SAP business transformation programs, by analyzing our client's finance and controlling processes and advice on the design and implementation of SAP finance solutions Supporting client's on SAP S/4HANA projects along the entire supply chain: from requirements analysis to solution design/technical concept, implementation, testing, training, go-live and rollout. Team management Design and definition of specific SAP S/4HANA solutions along the value chain of our clients in the areas of finance, controlling, procurement, logistics, HR, etc. Introduction of 'best practices' in the evaluation, specification and implementation of user requirements, in particular with a view to reducing one-off and maintenance costs. Technical management of SAP S/4HANA implementations and migration projects.- Requirements management within the scope of SAP S/4HANA projects, incl. the management of specialist concept workshops with business process managers. Control and prototyping of customizing of SAP S/4HANA solutions. Support in the sale of large ERP/SAP projects by providing technical and methodological expertise. Further development of the content of the topic ERP / SAP S/4 at BCG Platinion, e.g, through participation in conferences. What You'll Bring A degree with above average academic performance in a STEM related degree. Experience in business process consulting and implementation of SAP Finance and Controlling solutions. Excellent understanding of Financial and Management Accounting processes, supported by strong project management skills. 4 + years of relevant experience in the context of strategic ERP/SAP projects or transformations. Deep functional knowledge of SAP FI-CO module including hands on configuration expertise. Technical knowledge along typical end-to-end processes relevant in the ERP context (Purchase-2-Pay, Order-2-Cash, Lead-2-Quote, Record-2-Report, Hire-2-Retire etc.) and their implementation in a SAP S/4HANA environment. Deep knowledge of two or more SAP modules. Ideally have knowledge of specific SAP industry solutions (IS-U, IS-H, IS-M ), specialist SAP add-on solutions (e.g., APO/IBP, Treasury/BCM, FSCM, Transportation Management, etc.) and analytical SAP tools (e.g., SAP BW/BI, SAP Analytics Cloud, etc.). Exceptional analytical and conceptual skills. Experience leading teams. Strong client and result orientation. Team spirit, communication and presentation skills as well as intellectual agility. Ability to align individuals and organizations to a common goal. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Are you a Creative Designer with a passion for digital experiences and a desire to make a positive impact? We're on the lookout for a Senior Digital Designer to join a dedicated Brand and Creative Content Team within a forward-thinking, purpose-led organisation that's all about doing good. In this role as the Senior Digital Designer you'll be a key part of a team that creates work with meaning and impact. You'll lead on the design of engaging and accessible digital content, ensuring every touchpoint reflects the brand's values while putting users first. Your responsibilities as the Senior Digital Designer will include: Design Creation: Producing visually compelling and user-friendly assets for digital platforms (and occasionally print), ensuring consistency and engagement across formats. Accessibility: Championing inclusive design by adhering to WCAG 2.1 and other accessibility guidelines, ensuring your work is usable by everyone. User-Centric Thinking: Conducting user research and applying insights to create designs that are clear, simple, and effective. Cross-Functional Collaboration: Working closely with developers, UX/UI designers, and product teams to build accessible experiences from the ground up. Design Systems: Contributing to and maintaining a robust, accessible design system that ensures visual consistency and efficiency. Iteration & Feedback: Creating testable design drafts, seeking input, and refining based on feedback. Brand Identity: Upholding and evolving the organisation's visual identity through thoughtful, inclusive design choices. Trendspotting: Staying on top of the latest design tools and techniques, sharing your knowledge and inspiring others. What We're Looking For: This is a brilliant opportunity for someone with a strong digital design background who wants to work for a values-driven organisation. You'll bring: 3+ years of experience in a digital design role or similar creative environment. A standout portfolio showcasing accessible, user-focused digital design work. Proficiency in tools like Adobe Creative Suite, Figma, Sketch, or similar . A solid grasp of accessibility standards (WCAG 2.1, ADA, Section 508) and a commitment to inclusive design. Experience designing for web, mobile, and apps , with an eye for responsive layout and clean UX. Bonus points for HTML/CSS knowledge and an understanding of how design translates into front-end code. Strong communication skills - you can clearly explain your design decisions and collaborate effectively with a variety of stakeholders. If you're looking to use your skills to make a genuine difference, we'd love to hear from you. Apply now and shape digital experiences that do good.
Jul 18, 2025
Full time
Are you a Creative Designer with a passion for digital experiences and a desire to make a positive impact? We're on the lookout for a Senior Digital Designer to join a dedicated Brand and Creative Content Team within a forward-thinking, purpose-led organisation that's all about doing good. In this role as the Senior Digital Designer you'll be a key part of a team that creates work with meaning and impact. You'll lead on the design of engaging and accessible digital content, ensuring every touchpoint reflects the brand's values while putting users first. Your responsibilities as the Senior Digital Designer will include: Design Creation: Producing visually compelling and user-friendly assets for digital platforms (and occasionally print), ensuring consistency and engagement across formats. Accessibility: Championing inclusive design by adhering to WCAG 2.1 and other accessibility guidelines, ensuring your work is usable by everyone. User-Centric Thinking: Conducting user research and applying insights to create designs that are clear, simple, and effective. Cross-Functional Collaboration: Working closely with developers, UX/UI designers, and product teams to build accessible experiences from the ground up. Design Systems: Contributing to and maintaining a robust, accessible design system that ensures visual consistency and efficiency. Iteration & Feedback: Creating testable design drafts, seeking input, and refining based on feedback. Brand Identity: Upholding and evolving the organisation's visual identity through thoughtful, inclusive design choices. Trendspotting: Staying on top of the latest design tools and techniques, sharing your knowledge and inspiring others. What We're Looking For: This is a brilliant opportunity for someone with a strong digital design background who wants to work for a values-driven organisation. You'll bring: 3+ years of experience in a digital design role or similar creative environment. A standout portfolio showcasing accessible, user-focused digital design work. Proficiency in tools like Adobe Creative Suite, Figma, Sketch, or similar . A solid grasp of accessibility standards (WCAG 2.1, ADA, Section 508) and a commitment to inclusive design. Experience designing for web, mobile, and apps , with an eye for responsive layout and clean UX. Bonus points for HTML/CSS knowledge and an understanding of how design translates into front-end code. Strong communication skills - you can clearly explain your design decisions and collaborate effectively with a variety of stakeholders. If you're looking to use your skills to make a genuine difference, we'd love to hear from you. Apply now and shape digital experiences that do good.
Locations : London Amsterdam Brussels Who We Are Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. In particular we are looking for architects that have domain knowledge on the Insurance sector to work with our insurance clients. We will also consider applications from other domains providing that are willing to learn and develop their skills within the Insurance sector. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Lead IT Architect , you will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years' experience in software development, technical project management, digital delivery or technology consulting. Prior IT consulting experience is a must with management experience. Expérience working in the Insurance domain with experience of working on one or multiple Insurance solutions is highly desirable. We will however also consider applications from other domains that are willing to learn and develop their skills within the Insurance sector. Strong technical expertise working with Data and Cloud technologies. Overview of common development methods and tools DevOps practices and Continuous Improvement Ability to balance dogmatism and pragmatism to guide decision making. Articulate trade-offs and drive high-impact technology decisions on topics including (but not limited to) IaaS/PaaS providers, container orchestration, service mesh, API gateways, and commercial vs. open source software. Approaches to managing Architectural debt, Architecture governance and evolution in practice Micro services topologies, including operational concerns such as resiliency, observability, discovery and routing, security etc. Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.). Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous. Ability to work under pressure and willingness to travel to clients world-wide. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. For candidates based in London: Fluent in English. For candidates based in the Netherlands: Fluent in English; Dutch is highly desirable. For candidates based in Belgium: Fluent in English, with French or Flemish as an additional requirement. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 18, 2025
Full time
Locations : London Amsterdam Brussels Who We Are Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. In particular we are looking for architects that have domain knowledge on the Insurance sector to work with our insurance clients. We will also consider applications from other domains providing that are willing to learn and develop their skills within the Insurance sector. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Lead IT Architect , you will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex 'modules' within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years' experience in software development, technical project management, digital delivery or technology consulting. Prior IT consulting experience is a must with management experience. Expérience working in the Insurance domain with experience of working on one or multiple Insurance solutions is highly desirable. We will however also consider applications from other domains that are willing to learn and develop their skills within the Insurance sector. Strong technical expertise working with Data and Cloud technologies. Overview of common development methods and tools DevOps practices and Continuous Improvement Ability to balance dogmatism and pragmatism to guide decision making. Articulate trade-offs and drive high-impact technology decisions on topics including (but not limited to) IaaS/PaaS providers, container orchestration, service mesh, API gateways, and commercial vs. open source software. Approaches to managing Architectural debt, Architecture governance and evolution in practice Micro services topologies, including operational concerns such as resiliency, observability, discovery and routing, security etc. Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.). Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous. Ability to work under pressure and willingness to travel to clients world-wide. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. For candidates based in London: Fluent in English. For candidates based in the Netherlands: Fluent in English; Dutch is highly desirable. For candidates based in Belgium: Fluent in English, with French or Flemish as an additional requirement. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Are you an experienced Program Manager interested in an opportunity to help drive Amazon's flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The Global Accounts Receivable (GAR) team is seeking a creative and passionate program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Program Manager will have global oversight of the integration of new initiatives onto O2C platforms, driving effective people, processes, and technology to achieve organizational goals and deliver results. This individual will have ownership over new business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with global business teams, finance teams, operational teams, system developers and product managers. Responsibilities include supporting new business initiatives through designing transactional workflows in line with the business model, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through good program management skills, problem solving skills, financial process and system knowledge, and a passion for customer experience. Core Requirements: 5+ years of Accounts Receivable experience, with at least 2 years in a leadership role( not mandate) Bachelor's degree in Finance, Accounting, Business Administration, or related field Advanced Excel skills and experience with ERP systems Data Analytics Requirements: 3+ years' experience with data analysis and reporting tools Proficiency in SQL for data extraction and analysis Experience with visualization tools (e.g., Tableau, Power BI) Demonstrated ability to translate data insights into actionable recommendations Program Management Skills: 3+ years' experience managing complex projects or programs Track record of process improvement initiatives Experience leading cross-functional teams Good stakeholder management abilities Technical Skills: Experience with AR automation tools and systems Knowledge of financial control frameworks Proficiency in Microsoft Office Suite Experience with business intelligence platforms Additional Desired Qualifications: MBA or relevant master's degree Professional certifications (CPA, PMP, or similar) Experience with machine learning or predictive analytics Knowledge of Python or R for advanced data analysis Key job responsibilities • Ownership and implementation of new businesses and subsidiaries onto AR platforms • Partner with key counterparts across geographies to launch and support initiatives globally in a scalable manner • Develop a solid understanding of Amazon's Finance Operations systems and processes • Define and implement global standards for business integration program management • Define and describe various business scenarios that can be relevant to New Businesses and convert them into system and operational requirements. • Translate complex business requirements into functional designs • Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics • Manage process transitions/implementations across multiple functions and geographies • Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented • Identify, assess, track and mitigate risks at multiple levels • Proactively monitor program performance to identify, address and prevent potential issues • Address barriers through problem solving, communication and active coordination with stakeholders • Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities • Identify gaps and strive constantly for re-engineering of systems and processes Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation BASIC QUALIFICATIONS - 5+ years of Accounts Receivable (AR) experience PREFERRED QUALIFICATIONS - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - MBA, or CPA - Knowledge of Tableau - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 28, 2025 (Updated about 10 hours ago) Posted: June 10, 2025 (Updated 1 day ago) Posted: June 13, 2025 (Updated 1 day ago) Posted: June 12, 2025 (Updated 1 day ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 18, 2025
Full time
Are you an experienced Program Manager interested in an opportunity to help drive Amazon's flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The Global Accounts Receivable (GAR) team is seeking a creative and passionate program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Program Manager will have global oversight of the integration of new initiatives onto O2C platforms, driving effective people, processes, and technology to achieve organizational goals and deliver results. This individual will have ownership over new business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with global business teams, finance teams, operational teams, system developers and product managers. Responsibilities include supporting new business initiatives through designing transactional workflows in line with the business model, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through good program management skills, problem solving skills, financial process and system knowledge, and a passion for customer experience. Core Requirements: 5+ years of Accounts Receivable experience, with at least 2 years in a leadership role( not mandate) Bachelor's degree in Finance, Accounting, Business Administration, or related field Advanced Excel skills and experience with ERP systems Data Analytics Requirements: 3+ years' experience with data analysis and reporting tools Proficiency in SQL for data extraction and analysis Experience with visualization tools (e.g., Tableau, Power BI) Demonstrated ability to translate data insights into actionable recommendations Program Management Skills: 3+ years' experience managing complex projects or programs Track record of process improvement initiatives Experience leading cross-functional teams Good stakeholder management abilities Technical Skills: Experience with AR automation tools and systems Knowledge of financial control frameworks Proficiency in Microsoft Office Suite Experience with business intelligence platforms Additional Desired Qualifications: MBA or relevant master's degree Professional certifications (CPA, PMP, or similar) Experience with machine learning or predictive analytics Knowledge of Python or R for advanced data analysis Key job responsibilities • Ownership and implementation of new businesses and subsidiaries onto AR platforms • Partner with key counterparts across geographies to launch and support initiatives globally in a scalable manner • Develop a solid understanding of Amazon's Finance Operations systems and processes • Define and implement global standards for business integration program management • Define and describe various business scenarios that can be relevant to New Businesses and convert them into system and operational requirements. • Translate complex business requirements into functional designs • Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics • Manage process transitions/implementations across multiple functions and geographies • Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented • Identify, assess, track and mitigate risks at multiple levels • Proactively monitor program performance to identify, address and prevent potential issues • Address barriers through problem solving, communication and active coordination with stakeholders • Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities • Identify gaps and strive constantly for re-engineering of systems and processes Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation BASIC QUALIFICATIONS - 5+ years of Accounts Receivable (AR) experience PREFERRED QUALIFICATIONS - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - MBA, or CPA - Knowledge of Tableau - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 28, 2025 (Updated about 10 hours ago) Posted: June 10, 2025 (Updated 1 day ago) Posted: June 13, 2025 (Updated 1 day ago) Posted: June 12, 2025 (Updated 1 day ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers. To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail. We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We're well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include: The largest telehealth company in Australia, The largest bank for teens in the US, One of the largest NFT marketplaces by trading volume One of the largest Web3 gaming companies and a handful of other enterprise customers with over 1 million support tickets a year. What's unique about this opportunity? Warm, mature, in-person, in-office flexible culture. Low ego, high trust team. No tolerance for 'talented jerks'. We value working together in office as the default in our (quite nice!) Surry Hills office. Folks on the team have young families, so we embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We're committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials. High pay, high expectations, high performance. We're building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team get the same monthly updates we send to our investors because they're investors and owners too. On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilites and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs. We're building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in. Knowledge of that stack is nice, but we know good engineers will pick up new languages. No nonsense recruitment process. The process is: 1) informal chats with Steve and Jamie to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together! About the role and you This is a unique role that will have an immediate impact on Lorikeet's growth by directly addressing one of our customers' biggest opportunities to-date: getting Lorikeet trained up and deployed as fast as possible! As a Solutions Engineer at Lorikeet, you'll be the bridge between Lorikeet's technology and our clients' success. You'll work directly with customers to understand their needs, implement AI solutions, and ensure they get maximum value from Lorikeet. You'll serve as an AI expert for our customers, integration expert, and problem solver, forging strong relationships and great outcomes for their customers. This is a unique opportunity to take a technical background or mindset and a curiosity about AI and turn it into a high impact career. Over time, you're going to break new ground with our customers and help them enable mind-blowing experiences for their end users. The sky is the limit for what you'll be able to help our customers do, and for the right candidate, that's the most exciting part. The right candidate Candidly, this role is perfect for someone who is (1) deeply interested in AI, (2) is excited to build technical skills relevant to AI, and (3) is energized by operating at the nexus of the technical implementation of AI and ensuring customer success. We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact. As an early team member, you'll have the agency to identify what needs to be done and take initiative to make it happen. You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success. What you'll do Be an AI expert and evangelist for Lorikeet's customer base Lead AI implementation projects from kickoff to successful deployment Understand client workflows and configure Lorikeet's AI tools to meet their specific needs Understand customer workflows and configure Lorikeet's AI tools to meet their specific needs Understand customers' businesses and recommend innovative AI solutions beyond typical customer support to achieve their business goals Work with our product team to represent customer needs, provide feedback, and inform both our short-term and long-term product strategy Guide customers through technical implementation while building strong relationships Solve complex integration challenges creatively and efficiently You might be a fit if you Have 4+ years of client-facing experience in technical implementation, management consulting, or similar roles Have a technical background, training or mindset. This may be a CS or engineering major, experience in math or stats, or a track record of learning and using technical skills (e.g. building with no or low code tools, doing data analysis, etc.). Previous software engineering experience is not required, but is very useful. Are a strong project leader with a track record of independently leading complex technical solutions (e.g. you are organized, reliable, and extremely high-agency) Have experience building & managing stakeholder relationships (e.g. you're very comfortable working with external clients) Possess strong communication skills (e.g. you can effectively listen on all levels, and have the ability to explain technical concepts to non-technical stakeholders) Have a solution-oriented mindset (e.g. you love to think creatively to solve problems and "hack" systems to do unexpected things) Are excited about AI, knowledgeable and already tinkers with it (e.g. you're a ChatGPT power user, or build AI projects in your spare time) If you don't quite match this and are from and under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
Jul 18, 2025
Full time
About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers. To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail. We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We're well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include: The largest telehealth company in Australia, The largest bank for teens in the US, One of the largest NFT marketplaces by trading volume One of the largest Web3 gaming companies and a handful of other enterprise customers with over 1 million support tickets a year. What's unique about this opportunity? Warm, mature, in-person, in-office flexible culture. Low ego, high trust team. No tolerance for 'talented jerks'. We value working together in office as the default in our (quite nice!) Surry Hills office. Folks on the team have young families, so we embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We're committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials. High pay, high expectations, high performance. We're building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team get the same monthly updates we send to our investors because they're investors and owners too. On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilites and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs. We're building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in. Knowledge of that stack is nice, but we know good engineers will pick up new languages. No nonsense recruitment process. The process is: 1) informal chats with Steve and Jamie to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together! About the role and you This is a unique role that will have an immediate impact on Lorikeet's growth by directly addressing one of our customers' biggest opportunities to-date: getting Lorikeet trained up and deployed as fast as possible! As a Solutions Engineer at Lorikeet, you'll be the bridge between Lorikeet's technology and our clients' success. You'll work directly with customers to understand their needs, implement AI solutions, and ensure they get maximum value from Lorikeet. You'll serve as an AI expert for our customers, integration expert, and problem solver, forging strong relationships and great outcomes for their customers. This is a unique opportunity to take a technical background or mindset and a curiosity about AI and turn it into a high impact career. Over time, you're going to break new ground with our customers and help them enable mind-blowing experiences for their end users. The sky is the limit for what you'll be able to help our customers do, and for the right candidate, that's the most exciting part. The right candidate Candidly, this role is perfect for someone who is (1) deeply interested in AI, (2) is excited to build technical skills relevant to AI, and (3) is energized by operating at the nexus of the technical implementation of AI and ensuring customer success. We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact. As an early team member, you'll have the agency to identify what needs to be done and take initiative to make it happen. You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success. What you'll do Be an AI expert and evangelist for Lorikeet's customer base Lead AI implementation projects from kickoff to successful deployment Understand client workflows and configure Lorikeet's AI tools to meet their specific needs Understand customer workflows and configure Lorikeet's AI tools to meet their specific needs Understand customers' businesses and recommend innovative AI solutions beyond typical customer support to achieve their business goals Work with our product team to represent customer needs, provide feedback, and inform both our short-term and long-term product strategy Guide customers through technical implementation while building strong relationships Solve complex integration challenges creatively and efficiently You might be a fit if you Have 4+ years of client-facing experience in technical implementation, management consulting, or similar roles Have a technical background, training or mindset. This may be a CS or engineering major, experience in math or stats, or a track record of learning and using technical skills (e.g. building with no or low code tools, doing data analysis, etc.). Previous software engineering experience is not required, but is very useful. Are a strong project leader with a track record of independently leading complex technical solutions (e.g. you are organized, reliable, and extremely high-agency) Have experience building & managing stakeholder relationships (e.g. you're very comfortable working with external clients) Possess strong communication skills (e.g. you can effectively listen on all levels, and have the ability to explain technical concepts to non-technical stakeholders) Have a solution-oriented mindset (e.g. you love to think creatively to solve problems and "hack" systems to do unexpected things) Are excited about AI, knowledgeable and already tinkers with it (e.g. you're a ChatGPT power user, or build AI projects in your spare time) If you don't quite match this and are from and under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
Supply Teacher Special Educational Needs - Pontefract £160 - £230 per day depending on experience, duration of assignment, training and qualifications (pay to scale from M1 to M6) Flexible start dates with immediate opportunities - full and part time, temporary Salary is dependent on experience, training or qualifications. The minimum experience, training or qualifications required for this position are QTS and experience of working with SEND learners within a mainstream Primary, Designated Provision or Special School setting. The School and Role We are seeking a supportive, nurturing, creative and inspirational teacher who can provide an individualised and highly personalised learning for their unique class of pupils. Vision offer a range of full time, part time and ad hoc supply work across SEND schools and PRU s. Specialist settings catering to pupils with a broad range of SEND including SLD, PMLD, Learning and Sensory Needs, Neurodiversity, Social, Emotional and Mental Health Needs . Children are likely to be working at levels below those typically expected for their age. Requirements To be considered for the Supply Teacher Special Educational Needs position, you will: Be a qualified teacher Have demonstrable experience of supporting and achieving exceptional outcomes with SEND learners within a mainstream or Special Needs setting Have the ability to teach across the curriculum following a nurture model Have skills in use of some AAC such as PECs and Makaton Be an effective, motivated and driven staff member, with high standards and aspirations for your young people, delivering appropriate challenge A calm, positive professional in tune with all forms of communication verbal and non-verbal Vision for Education is committed to safeguarding children, young people and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service. About Vision for Education We are a market-leading education supply agency committed to the development of young people. With branches across the country, we are an employer of choice for high quality educators. We do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. What Vision for Education Offer As a valued employee of Vision for Education and as a Supply Teacher Special Educational Needs, you will receive: Excellent daily rates paid using the PAYE system. Guaranteed pay scheme (subject to availability). Social and networking events. Pension contributions. CPD to help with your professional development. Access to a dedicated consultant. How to Apply If you are a Special Educational Needs Teacher who can enthuse, motivate and engage students and would like the challenge of working in a specialist SEND environment with young people from 5-16 years, then we would love to hear from you. Apply today via this website, or for more information about this role and other opportunities across Vision for Education, please contact our Huddersfield SEND team. The Edwin Group is a Top 10 UK-employer in The Sunday Times Best Places to Work 2023. Rated as 'Excellent' by our staff in all categories and recognised as having industry leading and world-class levels of employee engagement across the Group.
Jul 18, 2025
Seasonal
Supply Teacher Special Educational Needs - Pontefract £160 - £230 per day depending on experience, duration of assignment, training and qualifications (pay to scale from M1 to M6) Flexible start dates with immediate opportunities - full and part time, temporary Salary is dependent on experience, training or qualifications. The minimum experience, training or qualifications required for this position are QTS and experience of working with SEND learners within a mainstream Primary, Designated Provision or Special School setting. The School and Role We are seeking a supportive, nurturing, creative and inspirational teacher who can provide an individualised and highly personalised learning for their unique class of pupils. Vision offer a range of full time, part time and ad hoc supply work across SEND schools and PRU s. Specialist settings catering to pupils with a broad range of SEND including SLD, PMLD, Learning and Sensory Needs, Neurodiversity, Social, Emotional and Mental Health Needs . Children are likely to be working at levels below those typically expected for their age. Requirements To be considered for the Supply Teacher Special Educational Needs position, you will: Be a qualified teacher Have demonstrable experience of supporting and achieving exceptional outcomes with SEND learners within a mainstream or Special Needs setting Have the ability to teach across the curriculum following a nurture model Have skills in use of some AAC such as PECs and Makaton Be an effective, motivated and driven staff member, with high standards and aspirations for your young people, delivering appropriate challenge A calm, positive professional in tune with all forms of communication verbal and non-verbal Vision for Education is committed to safeguarding children, young people and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service. About Vision for Education We are a market-leading education supply agency committed to the development of young people. With branches across the country, we are an employer of choice for high quality educators. We do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. What Vision for Education Offer As a valued employee of Vision for Education and as a Supply Teacher Special Educational Needs, you will receive: Excellent daily rates paid using the PAYE system. Guaranteed pay scheme (subject to availability). Social and networking events. Pension contributions. CPD to help with your professional development. Access to a dedicated consultant. How to Apply If you are a Special Educational Needs Teacher who can enthuse, motivate and engage students and would like the challenge of working in a specialist SEND environment with young people from 5-16 years, then we would love to hear from you. Apply today via this website, or for more information about this role and other opportunities across Vision for Education, please contact our Huddersfield SEND team. The Edwin Group is a Top 10 UK-employer in The Sunday Times Best Places to Work 2023. Rated as 'Excellent' by our staff in all categories and recognised as having industry leading and world-class levels of employee engagement across the Group.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Appointment Term: 5 years Created by an Act of Parliament, the Advanced Research and Invention Agency (ARIA) has a mission to unlock scientific and technological breakthroughs to catalyse new paths to prosperity for the UK and the world. With a long-term mandate and unmatched freedom and flexibility, ARIA is designed to fund speculative R&D in bold new ways-reimagining how we do science and activating the UK's R&D ecosystem as a force multiplier. We are seeking a visionary Chief Executive Officer to lead ARIA into its next phase of growth and impact. This is a once-in-a-generation opportunity to shape the future of science and technology in the UK and beyond. As CEO, you will empower exceptional scientific and technical talent to pursue their boldest visions, build a robust portfolio of high-impact programmes, and serve as ARIA's leading advocate across government, industry, and academia. We are looking for an outstanding individual with: Strong credibility from achievements in science, technology, or engineering beyond an academic setting. Creative ambition and a track record of inspiring teams to think differently and push traditional boundaries. Exceptional ability to build productive relationships and communicate compellingly with a wide range of stakeholders. Bold and strategic thinking in how ARIA funds R&D that unlocks world changing impact. Previous executive leadership experience. Experience with ARPA-style agencies or equivalent models, and a global technical network spanning domains and sectors, would be advantageous. In the words of ARIA Board Member, Dame Kate Bingham DBE, "This is more than a leadership role; it's a chance to build something world-changing". For further information and details on how to apply, please visit: The deadline for applications is Sunday 3 rd August at midnight.
Jul 18, 2025
Full time
Appointment Term: 5 years Created by an Act of Parliament, the Advanced Research and Invention Agency (ARIA) has a mission to unlock scientific and technological breakthroughs to catalyse new paths to prosperity for the UK and the world. With a long-term mandate and unmatched freedom and flexibility, ARIA is designed to fund speculative R&D in bold new ways-reimagining how we do science and activating the UK's R&D ecosystem as a force multiplier. We are seeking a visionary Chief Executive Officer to lead ARIA into its next phase of growth and impact. This is a once-in-a-generation opportunity to shape the future of science and technology in the UK and beyond. As CEO, you will empower exceptional scientific and technical talent to pursue their boldest visions, build a robust portfolio of high-impact programmes, and serve as ARIA's leading advocate across government, industry, and academia. We are looking for an outstanding individual with: Strong credibility from achievements in science, technology, or engineering beyond an academic setting. Creative ambition and a track record of inspiring teams to think differently and push traditional boundaries. Exceptional ability to build productive relationships and communicate compellingly with a wide range of stakeholders. Bold and strategic thinking in how ARIA funds R&D that unlocks world changing impact. Previous executive leadership experience. Experience with ARPA-style agencies or equivalent models, and a global technical network spanning domains and sectors, would be advantageous. In the words of ARIA Board Member, Dame Kate Bingham DBE, "This is more than a leadership role; it's a chance to build something world-changing". For further information and details on how to apply, please visit: The deadline for applications is Sunday 3 rd August at midnight.
Are you a proactive and highly organised communicator with a passion for design and storytelling? We're looking for a talented PR & Marketing Assistant to join a dynamic studio team in London. A part time 12 month contract which could potentially lead to a permanent job. The hours are ideally 22.5 hours per week over 3 days. The exact number of hours and across which days can be agreed with the successful candidate as there is some flexibility around this. This is an exciting opportunity to work in a fast-paced design environment, supporting the promotion of three brands within a design group. You'll play a key role in crafting compelling content, coordinating photo shoots, and supporting business development events, all while ensuring the smooth running of the PR and marketing activities. What You'll Do: PR: Draft and distribute press releases to showcase projects and new commissions. Build relationships with journalists and pitch stories to architecture and design media. Research industry awards and coordinate senior team participation in talks, conferences, and design fairs. Track award deadlines and prepare standout entry materials. Marketing: Write engaging brand copy for newsletters, website updates, and blog posts. Develop digital content for social media and B2B marketing campaigns. Proofread marketing materials to ensure alignment with the brand voice and style. General: Support the daily operations of the global PR and Marketing team. Coordinate project assets and liaise with designers for information. Maintain and update the global image library and digital asset management system. Organise project photo shoots and assist in planning company events. What We're Looking For: Excellent written and verbal communication skills. Strong copywriting and editing abilities with a keen eye for detail. Previous experience in PR, communications, or marketing, within either design, architecture, or creative industries. Confidence in liaising with media contacts and stakeholders. Highly organised with the ability to manage multiple projects and deadlines. Proficiency in MS Office; familiarity with Adobe Creative Suite is a plus. A team player with a positive, can-do attitude and a passion for design. You'll be part of a creative and collaborative team that values innovation and storytelling. This role offers the chance to make a real impact in the design industry while developing your skills in PR and marketing.
Jul 18, 2025
Full time
Are you a proactive and highly organised communicator with a passion for design and storytelling? We're looking for a talented PR & Marketing Assistant to join a dynamic studio team in London. A part time 12 month contract which could potentially lead to a permanent job. The hours are ideally 22.5 hours per week over 3 days. The exact number of hours and across which days can be agreed with the successful candidate as there is some flexibility around this. This is an exciting opportunity to work in a fast-paced design environment, supporting the promotion of three brands within a design group. You'll play a key role in crafting compelling content, coordinating photo shoots, and supporting business development events, all while ensuring the smooth running of the PR and marketing activities. What You'll Do: PR: Draft and distribute press releases to showcase projects and new commissions. Build relationships with journalists and pitch stories to architecture and design media. Research industry awards and coordinate senior team participation in talks, conferences, and design fairs. Track award deadlines and prepare standout entry materials. Marketing: Write engaging brand copy for newsletters, website updates, and blog posts. Develop digital content for social media and B2B marketing campaigns. Proofread marketing materials to ensure alignment with the brand voice and style. General: Support the daily operations of the global PR and Marketing team. Coordinate project assets and liaise with designers for information. Maintain and update the global image library and digital asset management system. Organise project photo shoots and assist in planning company events. What We're Looking For: Excellent written and verbal communication skills. Strong copywriting and editing abilities with a keen eye for detail. Previous experience in PR, communications, or marketing, within either design, architecture, or creative industries. Confidence in liaising with media contacts and stakeholders. Highly organised with the ability to manage multiple projects and deadlines. Proficiency in MS Office; familiarity with Adobe Creative Suite is a plus. A team player with a positive, can-do attitude and a passion for design. You'll be part of a creative and collaborative team that values innovation and storytelling. This role offers the chance to make a real impact in the design industry while developing your skills in PR and marketing.
At Barking & Dagenham Giving , we believe the people who live in Barking & Dagenham should have the power to shape its future. We re not just handing out funding, we re rethinking who gets to decide how money is spent and what change looks like. We re looking for a Programme & Engagement Coordinator to help us build spaces where local people and local businesses can come together, share ideas, navigate tough conversations, and steer real investment into their neighbourhoods. You ll support communities to learn shared decision-making, conflict management, and creative collaboration. You ll be joining a small, ambitious team on a mission to shift power to those most excluded from it while showing the wider social sector that there s a better way to fund change. Over the past five years, we ve distributed over £1 million through community-led grants and social investment, and we re just getting started. What you'll do & be responsible for: Co-design and facilitate participatory processes, including idea generation, panel deliberation, decision-making, and feedback. Recruit and encourage residents to participate in all aspects of our work. Design engaging workshops, visuals, and narratives to make our processes accessible. Use creative facilitation tools to ensure inclusive participation and capture insights that shape decisions and outcomes. Lead on projects: conduct desk research, analyse data, monitor social media, take notes, arrange meetings, Support the delivery of social media and communications content. Build strong and lasting relationships with local communities, organisations, and businesses. Advocate for community-led initiatives and connect BD Giving with local people, organisations and businesses. Demonstrate curiosity and take initiative and to explore new ways of working, challenge established processes, and share learning with the team. If you re driven by curiosity, optimism, and a belief that everyone should have a say in shaping where they live, apply now and help us change how power flows in Barking & Dagenham. Position: Progamme & Engagement Coordinator Responsible to: Progammes Manager Location: Office in central Barking but we work across London Borough of Barking and Dagenham. Work from home once a week. Hours: 28 hours per week (full time, as we are a 4-day week business, but evening work sometimes required) Salary: £32,000 - £34,000 per annum Annual leave & benefits: 4- day work week with Friday's off for all staff 26.5 days inclusive of bank holidays Christmas closure (at company's discretion) 5% pension contribiutions Cycle to work scheme opt-in Ethical pension contributions Opportunities for formal and informal training, and mentoring around the development of skills pertaining to facilitation, management and research. How to apply: Click on Apply and it will go to our website where you'll find the job description and person specification. Details on next steps is there. We expect clear examples of how you might meet the person specification. Closing date: 4 August :00 Interviews: We are planning to hold in-person interviews (in Barking) on the 11 August 2025.
Jul 18, 2025
Full time
At Barking & Dagenham Giving , we believe the people who live in Barking & Dagenham should have the power to shape its future. We re not just handing out funding, we re rethinking who gets to decide how money is spent and what change looks like. We re looking for a Programme & Engagement Coordinator to help us build spaces where local people and local businesses can come together, share ideas, navigate tough conversations, and steer real investment into their neighbourhoods. You ll support communities to learn shared decision-making, conflict management, and creative collaboration. You ll be joining a small, ambitious team on a mission to shift power to those most excluded from it while showing the wider social sector that there s a better way to fund change. Over the past five years, we ve distributed over £1 million through community-led grants and social investment, and we re just getting started. What you'll do & be responsible for: Co-design and facilitate participatory processes, including idea generation, panel deliberation, decision-making, and feedback. Recruit and encourage residents to participate in all aspects of our work. Design engaging workshops, visuals, and narratives to make our processes accessible. Use creative facilitation tools to ensure inclusive participation and capture insights that shape decisions and outcomes. Lead on projects: conduct desk research, analyse data, monitor social media, take notes, arrange meetings, Support the delivery of social media and communications content. Build strong and lasting relationships with local communities, organisations, and businesses. Advocate for community-led initiatives and connect BD Giving with local people, organisations and businesses. Demonstrate curiosity and take initiative and to explore new ways of working, challenge established processes, and share learning with the team. If you re driven by curiosity, optimism, and a belief that everyone should have a say in shaping where they live, apply now and help us change how power flows in Barking & Dagenham. Position: Progamme & Engagement Coordinator Responsible to: Progammes Manager Location: Office in central Barking but we work across London Borough of Barking and Dagenham. Work from home once a week. Hours: 28 hours per week (full time, as we are a 4-day week business, but evening work sometimes required) Salary: £32,000 - £34,000 per annum Annual leave & benefits: 4- day work week with Friday's off for all staff 26.5 days inclusive of bank holidays Christmas closure (at company's discretion) 5% pension contribiutions Cycle to work scheme opt-in Ethical pension contributions Opportunities for formal and informal training, and mentoring around the development of skills pertaining to facilitation, management and research. How to apply: Click on Apply and it will go to our website where you'll find the job description and person specification. Details on next steps is there. We expect clear examples of how you might meet the person specification. Closing date: 4 August :00 Interviews: We are planning to hold in-person interviews (in Barking) on the 11 August 2025.
Are you creative? Your new company A progressive accounting firm in Central London specialising in the city's thriving creative sector. As well as artists, film-makers and fashion designers, the clientele also includes both start-ups and corporations, making it the perfect setting for a dynamic accountant with an eye for the creative. Your new role In your new role, you will assist in the management of a diverse portfolio of clients, bridging the gap between the senior leadership team and the junior members of staff. This is a great option for someone who wants to increase their client-facing exposure, whilst also gaining additional people-management skills. The role will involve the production of financial statements and tax computations, and offering valuable financial advice to an ever-growing and increasingly diverse client base. What you'll need to succeed To succeed in the role, you will be looking for a hands-on role with greater autonomy. You will enjoy working as part of a high-performing team and be comfortable building relationships both internally and externally. You will ideally be part or fully qualified with several years' experience working in an accountancy practice. What you'll get in return In return, you'll receive a competitive salary, WFH days, and a host of benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 17, 2025
Full time
Are you creative? Your new company A progressive accounting firm in Central London specialising in the city's thriving creative sector. As well as artists, film-makers and fashion designers, the clientele also includes both start-ups and corporations, making it the perfect setting for a dynamic accountant with an eye for the creative. Your new role In your new role, you will assist in the management of a diverse portfolio of clients, bridging the gap between the senior leadership team and the junior members of staff. This is a great option for someone who wants to increase their client-facing exposure, whilst also gaining additional people-management skills. The role will involve the production of financial statements and tax computations, and offering valuable financial advice to an ever-growing and increasingly diverse client base. What you'll need to succeed To succeed in the role, you will be looking for a hands-on role with greater autonomy. You will enjoy working as part of a high-performing team and be comfortable building relationships both internally and externally. You will ideally be part or fully qualified with several years' experience working in an accountancy practice. What you'll get in return In return, you'll receive a competitive salary, WFH days, and a host of benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Events Manager Yorkshire Children s Charity HQ Leeds 7 (occasional travel across Yorkshire) Salary: £28,000-£33,000 per annum dependent on skills and experience Full-time, Permanent Office based Monday Thursday home based Friday Are you an experienced, highly organised events professional looking for a new challenge with real purpose and the opportunity for quick progression? Yorkshire Children s Charity are looking for 2 talented Event Executives to lead the planning and delivery of their diverse events programme. This is not your average event planner role, we are looking for someone with strong commercial acumen who understands how to design and deliver exceptional events that achieve results. We are a commercially minded charity- run like a business, dynamic, and process-driven and we re looking for someone who shares our ambition to make every event a success while changing children s lives across Yorkshire. You will work alongside the Head of Events and you will be responsible for the end-to-end management of a varied portfolio of events, from flagship fundraising galas and corporate partnerships to intimate donor experiences. You ll bring great ideas to the table, plan them meticulously, and ensure flawless delivery. The charity hope to grow the successful candidates over the period of 12 months with the view to offering progression to Event Manager. Your key responsibilities will include: Leading the entire event cycle, from initial concept and planning to delivery and post-event evaluation. Creating detailed project plans, timelines, budgets, and risk assessments. Managing all event logistics - venues, suppliers, catering, AV, health & safety compliance, insurance. Collaborating closely with fundraising and communications teams to align events with wider organisational goals. Building strong, professional relationships with donors, sponsors, suppliers, and partners. Managing budgets to ensure events are delivered on time and within financial targets. Supporting and providing leadership to junior colleagues and volunteers. Continuously reviewing and improving the event programme, applying learning from each project. The ideal candidate Minimum 2yrs experience in events management, ideally within the charity, nonprofit, or commercial sectors. Proven track record delivering high-profile, complex events to a consistently high standard. Strong project management and organisational skills, able to manage multiple priorities and deadlines. Confident, professional communicator able to engage with a wide range of stakeholders. Creative and solutions-focused, with a proactive approach to overcoming challenges. Exceptional attention to detail and commitment to delivering outstanding experiences. Passion for the mission of Yorkshire Children s Charity and a genuine desire to make a positive difference. You will be part of a friendly, passionate, and ambitious team working to transform the lives of children across Yorkshire. You will have the freedom to bring your own ideas and expertise, knowing your work will directly help us raise vital funds and build lasting relationships with supporters. If this sounds like the perfect role for you, we would love to hear from you. Please apply by submitting your CV and a brief covering letter explaining your suitability for the position. INDHS
Jul 17, 2025
Full time
Events Manager Yorkshire Children s Charity HQ Leeds 7 (occasional travel across Yorkshire) Salary: £28,000-£33,000 per annum dependent on skills and experience Full-time, Permanent Office based Monday Thursday home based Friday Are you an experienced, highly organised events professional looking for a new challenge with real purpose and the opportunity for quick progression? Yorkshire Children s Charity are looking for 2 talented Event Executives to lead the planning and delivery of their diverse events programme. This is not your average event planner role, we are looking for someone with strong commercial acumen who understands how to design and deliver exceptional events that achieve results. We are a commercially minded charity- run like a business, dynamic, and process-driven and we re looking for someone who shares our ambition to make every event a success while changing children s lives across Yorkshire. You will work alongside the Head of Events and you will be responsible for the end-to-end management of a varied portfolio of events, from flagship fundraising galas and corporate partnerships to intimate donor experiences. You ll bring great ideas to the table, plan them meticulously, and ensure flawless delivery. The charity hope to grow the successful candidates over the period of 12 months with the view to offering progression to Event Manager. Your key responsibilities will include: Leading the entire event cycle, from initial concept and planning to delivery and post-event evaluation. Creating detailed project plans, timelines, budgets, and risk assessments. Managing all event logistics - venues, suppliers, catering, AV, health & safety compliance, insurance. Collaborating closely with fundraising and communications teams to align events with wider organisational goals. Building strong, professional relationships with donors, sponsors, suppliers, and partners. Managing budgets to ensure events are delivered on time and within financial targets. Supporting and providing leadership to junior colleagues and volunteers. Continuously reviewing and improving the event programme, applying learning from each project. The ideal candidate Minimum 2yrs experience in events management, ideally within the charity, nonprofit, or commercial sectors. Proven track record delivering high-profile, complex events to a consistently high standard. Strong project management and organisational skills, able to manage multiple priorities and deadlines. Confident, professional communicator able to engage with a wide range of stakeholders. Creative and solutions-focused, with a proactive approach to overcoming challenges. Exceptional attention to detail and commitment to delivering outstanding experiences. Passion for the mission of Yorkshire Children s Charity and a genuine desire to make a positive difference. You will be part of a friendly, passionate, and ambitious team working to transform the lives of children across Yorkshire. You will have the freedom to bring your own ideas and expertise, knowing your work will directly help us raise vital funds and build lasting relationships with supporters. If this sounds like the perfect role for you, we would love to hear from you. Please apply by submitting your CV and a brief covering letter explaining your suitability for the position. INDHS
Marketing Coordinator This is a great opportunity to join a really smart property rental business with a real focus on modern design, comfort and luxury. The Marketing Coordinator role is to lead and execute marketing projects that drive business growth. This role ensures campaigns and projects are delivered on time, within budget, and aligned with company goals, while coordinating teams, optimising processes, and delivering measurable results that enhance brand visibility and customer engagement. The role: • Lead and manage end-to-end execution of marketing projects, including digital campaigns, product launches, branding initiatives, events, and content creation. • Develop project timelines, manage budgets, and ensure adherence to schedules and financial constraints, adjusting plans as necessary to meet project goals. • Serve as the main point of contact between internal teams (e.g., creative, digital, sales) and external vendors, ensuring effective communication, timely feedback, and smooth project execution. • Track and analyse key performance indicators (KPIs) for all marketing initiatives, providing data-driven insights and recommendations to optimize campaign performance. • Maintain detailed project documentation, including briefs, timelines, status updates, and post-project evaluations, providing regular reports to senior management on project progress. • Manage relationships with external agencies, freelancers, and other vendors to ensure projects are delivered according to brand standards and specifications. Essential Skills & Experience: • A proven track record in managing marketing projects. • Ideally a track record of managing multi-channel marketing campaigns, including digital, print, social media, and events • Strong analytical skills with the ability to translate data into actionable insights. • Excellent communication and interpersonal skills, with experience working across teams and managing stakeholder relationships. • Organised approach with ability to time manged your own day. • Take responsibility for your own learning and development • Able to show an understanding of and commitment to good customer care. • Demonstrable experience of taking responsibility for own actions and development • Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Skills & Experience: • Experience in a stand-alone coordinator role. • Experience in client management. • Excellent budget management and excel skills. • Strong understanding of marketing principles, including branding, content creation, digital marketing, and lead generation.
Jul 17, 2025
Full time
Marketing Coordinator This is a great opportunity to join a really smart property rental business with a real focus on modern design, comfort and luxury. The Marketing Coordinator role is to lead and execute marketing projects that drive business growth. This role ensures campaigns and projects are delivered on time, within budget, and aligned with company goals, while coordinating teams, optimising processes, and delivering measurable results that enhance brand visibility and customer engagement. The role: • Lead and manage end-to-end execution of marketing projects, including digital campaigns, product launches, branding initiatives, events, and content creation. • Develop project timelines, manage budgets, and ensure adherence to schedules and financial constraints, adjusting plans as necessary to meet project goals. • Serve as the main point of contact between internal teams (e.g., creative, digital, sales) and external vendors, ensuring effective communication, timely feedback, and smooth project execution. • Track and analyse key performance indicators (KPIs) for all marketing initiatives, providing data-driven insights and recommendations to optimize campaign performance. • Maintain detailed project documentation, including briefs, timelines, status updates, and post-project evaluations, providing regular reports to senior management on project progress. • Manage relationships with external agencies, freelancers, and other vendors to ensure projects are delivered according to brand standards and specifications. Essential Skills & Experience: • A proven track record in managing marketing projects. • Ideally a track record of managing multi-channel marketing campaigns, including digital, print, social media, and events • Strong analytical skills with the ability to translate data into actionable insights. • Excellent communication and interpersonal skills, with experience working across teams and managing stakeholder relationships. • Organised approach with ability to time manged your own day. • Take responsibility for your own learning and development • Able to show an understanding of and commitment to good customer care. • Demonstrable experience of taking responsibility for own actions and development • Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Skills & Experience: • Experience in a stand-alone coordinator role. • Experience in client management. • Excellent budget management and excel skills. • Strong understanding of marketing principles, including branding, content creation, digital marketing, and lead generation.
We're looking for a Social Media & Email Contractor to lead and elevate our clients digital communications across social, email and CRM. You'll be the strategic and creative mind behind how our audiences experience Lost online - building anticipation, driving ticket sales, and shaping a unique digital brand that matches our on-the-ground magic. This isn't just a scheduler job. It's a role for someone who thrives in creative chaos, has a strong editorial voice, and can work closely with a brilliant in-house creative team. This is a full-time contract position for an initial one-month period , offered on a day rate. There is strong potential for this to develop into a fixed-term contract and, ultimately, a permanent role for the right person. Key Responsibilities Social Media Management: Own and grow all organic channels (Instagram, TikTok, Facebook, etc.). Plan, create, and schedule content that reflects the wild, artistic, and ever-changing world of Lost. Content Strategy: Build and maintain a 30-day rolling content calendar with key themes, aligned closely with the creative and production teams. Creative Collaboration: Work hand-in-hand with a world-class creative team to ensure visual and written content is bold, fresh, and aligned with brand tone. Email Marketing: Create and send weekly newsletters with Mailchimp (moving to Klaviyo soon). You'll be writing, designing, and curating what's on that week and what's coming next. CRM & SMS: Help migrate from Mailchimp to Klaviyo. Build audience journeys across email and SMS with a focus on community engagement and conversion. Community Engagement: Drive high-touch comms through WhatsApp groups and other emerging channels to nurture superfans and regular attendees. Performance Tracking: Use Meta Business Manager and analytics tools to monitor performance, inform decisions, and continuously improve output. About You You're more than a social media manager - you're a creative thinker who knows how to build online stories that live and breathe in real life. You have experience with MailChimp and/or Klaviyo, and you're confident managing digital campaigns from idea to execution. You thrive in a busy, ever-evolving environment and love being at the heart of creative innovation. You're fluent in digital culture and on the pulse of what makes people click, share, and buy. Experience in immersive events, entertainment, music, or the arts is a huge bonus. What's in it for you? Join a growing, full-time team of 10 with 40+ world-class freelancers and contractors supporting each event Be part of something completely new Play a key role in defining a digital brand from the ground up Work on incredible one-off shows with global artists, big-name brands, and some of the most creative minds in the business We Are Aspire Ltd are a Disability Confident Commited employer
Jul 17, 2025
Contractor
We're looking for a Social Media & Email Contractor to lead and elevate our clients digital communications across social, email and CRM. You'll be the strategic and creative mind behind how our audiences experience Lost online - building anticipation, driving ticket sales, and shaping a unique digital brand that matches our on-the-ground magic. This isn't just a scheduler job. It's a role for someone who thrives in creative chaos, has a strong editorial voice, and can work closely with a brilliant in-house creative team. This is a full-time contract position for an initial one-month period , offered on a day rate. There is strong potential for this to develop into a fixed-term contract and, ultimately, a permanent role for the right person. Key Responsibilities Social Media Management: Own and grow all organic channels (Instagram, TikTok, Facebook, etc.). Plan, create, and schedule content that reflects the wild, artistic, and ever-changing world of Lost. Content Strategy: Build and maintain a 30-day rolling content calendar with key themes, aligned closely with the creative and production teams. Creative Collaboration: Work hand-in-hand with a world-class creative team to ensure visual and written content is bold, fresh, and aligned with brand tone. Email Marketing: Create and send weekly newsletters with Mailchimp (moving to Klaviyo soon). You'll be writing, designing, and curating what's on that week and what's coming next. CRM & SMS: Help migrate from Mailchimp to Klaviyo. Build audience journeys across email and SMS with a focus on community engagement and conversion. Community Engagement: Drive high-touch comms through WhatsApp groups and other emerging channels to nurture superfans and regular attendees. Performance Tracking: Use Meta Business Manager and analytics tools to monitor performance, inform decisions, and continuously improve output. About You You're more than a social media manager - you're a creative thinker who knows how to build online stories that live and breathe in real life. You have experience with MailChimp and/or Klaviyo, and you're confident managing digital campaigns from idea to execution. You thrive in a busy, ever-evolving environment and love being at the heart of creative innovation. You're fluent in digital culture and on the pulse of what makes people click, share, and buy. Experience in immersive events, entertainment, music, or the arts is a huge bonus. What's in it for you? Join a growing, full-time team of 10 with 40+ world-class freelancers and contractors supporting each event Be part of something completely new Play a key role in defining a digital brand from the ground up Work on incredible one-off shows with global artists, big-name brands, and some of the most creative minds in the business We Are Aspire Ltd are a Disability Confident Commited employer
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Product Marketing Specialist Uxbridge HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company : International, market leading business intelligence software. Values : Energy. Integrity. Performance. Teamwork. Pedigree : Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience : Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills : Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: Develop standout sales tools and engaging onboarding materials. Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. Craft impactful, customer-focused content that drives campaigns and lead generation. Tailor materials for key industry verticals to maximise relevance and appeal. Capture and share market and competitor insights to shape strategy. Lead user testing and gather product feedback from teams and customers. Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: Degree educated or equivalent professional experience. 3+ years experience with Cloud SaaS solutions Strong understanding of marketing principles with commercial awareness Genuine interest in technology to support detailed product knowledge Excellent verbal and written communication skills Ability to take ownership, work independently, and collaborate within a team Skilled at translating technical features into customer-focused benefits and propositions Highly efficient, organised, and able to meet deadlines Exceptional attention to detail Nice to have: Degree in marketing or computer science Knowledge of Cloud Unified Communications / Contact Centre solutions Proven track record in creating demand generation content and sales resources Experience in roles requiring deep understanding of complex products Confident in delivering benefits-led presentations and webinars Ability to drive initiatives and resolve issues to successful outcomes Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Jul 17, 2025
Full time
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Product Marketing Specialist Uxbridge HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company : International, market leading business intelligence software. Values : Energy. Integrity. Performance. Teamwork. Pedigree : Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience : Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills : Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: Develop standout sales tools and engaging onboarding materials. Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. Craft impactful, customer-focused content that drives campaigns and lead generation. Tailor materials for key industry verticals to maximise relevance and appeal. Capture and share market and competitor insights to shape strategy. Lead user testing and gather product feedback from teams and customers. Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: Degree educated or equivalent professional experience. 3+ years experience with Cloud SaaS solutions Strong understanding of marketing principles with commercial awareness Genuine interest in technology to support detailed product knowledge Excellent verbal and written communication skills Ability to take ownership, work independently, and collaborate within a team Skilled at translating technical features into customer-focused benefits and propositions Highly efficient, organised, and able to meet deadlines Exceptional attention to detail Nice to have: Degree in marketing or computer science Knowledge of Cloud Unified Communications / Contact Centre solutions Proven track record in creating demand generation content and sales resources Experience in roles requiring deep understanding of complex products Confident in delivering benefits-led presentations and webinars Ability to drive initiatives and resolve issues to successful outcomes Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
