Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Jul 17, 2025
Seasonal
Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: 9 Millbank, SW1P Working Hours: 4 days on, 4 days off (Apply online only) Salary: 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at an exclusive riverside residential development. 9 Millbank is a collection of 201 Grade II listed homes in the heart of Westminster. The development boasts a wealth of luxurious facilities including a pool, spa, gym and cinema, as well as 24-hour concierge. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Jul 17, 2025
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: 9 Millbank, SW1P Working Hours: 4 days on, 4 days off (Apply online only) Salary: 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at an exclusive riverside residential development. 9 Millbank is a collection of 201 Grade II listed homes in the heart of Westminster. The development boasts a wealth of luxurious facilities including a pool, spa, gym and cinema, as well as 24-hour concierge. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
Jul 17, 2025
Full time
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
Quintain Overview: Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers. This world-famous north west London neighbourhood was named one of the "best places to live in 2025" and will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across several unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service. At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business. Job Purpose: The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer service and Team Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with Quintain Living standards. Assist the Events team when needed, to set up and present customer social events & activities. Work closely with 3 rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary. Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required. Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on Quintain Living resident engagement targets. Commercial Drive and promote ancillary revenue in line with Quintain Living Targets (i.e. storage pods, lounge hires etc.). Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals. Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets. Operational/Compliance Ensure cases received are acknowledged, actioned and closed out within agreed SLA. Support Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager. Carry out daily inspections of development to ensure they are to Quintain Living standard and support the Development Manager with required health and safety compliance. Ensure that all move in's & move out's are co-ordinated with the relevant Quintain Living function and third parties. Enable all specialist contractor / 3 rd party company access to buildings as required in line with departmental procedures. Carry out daily and weekly checks keeping records to ensure apartments are always lease ready. Attend and carry out all required apartment inspections to deliver the required Quintain Living expectations. Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner. Complete all salesforce active related to the customer/ resident journey in line with the operational SOP's. Support the Resident Manager in the maintenance and admin of the development assets. H&S Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager. General Accountabilities: Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed. Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company. At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology. Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud. Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet. Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times. Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions. Qualifications/Experience/Skills: ARLA / AIRPM qualifications or similar - desirable but not essential. IT literate with CRM software and Excel experience. Excellent communication and people skills. Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required. In principle, hours of work are 37.5 hours per week, working five days per week between Monday and Sunday. Daily working hours are 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm. Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone.
Jul 17, 2025
Full time
Quintain Overview: Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers. This world-famous north west London neighbourhood was named one of the "best places to live in 2025" and will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across several unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service. At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business. Job Purpose: The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer service and Team Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with Quintain Living standards. Assist the Events team when needed, to set up and present customer social events & activities. Work closely with 3 rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary. Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required. Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on Quintain Living resident engagement targets. Commercial Drive and promote ancillary revenue in line with Quintain Living Targets (i.e. storage pods, lounge hires etc.). Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals. Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets. Operational/Compliance Ensure cases received are acknowledged, actioned and closed out within agreed SLA. Support Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager. Carry out daily inspections of development to ensure they are to Quintain Living standard and support the Development Manager with required health and safety compliance. Ensure that all move in's & move out's are co-ordinated with the relevant Quintain Living function and third parties. Enable all specialist contractor / 3 rd party company access to buildings as required in line with departmental procedures. Carry out daily and weekly checks keeping records to ensure apartments are always lease ready. Attend and carry out all required apartment inspections to deliver the required Quintain Living expectations. Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner. Complete all salesforce active related to the customer/ resident journey in line with the operational SOP's. Support the Resident Manager in the maintenance and admin of the development assets. H&S Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager. General Accountabilities: Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed. Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company. At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology. Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud. Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet. Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times. Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions. Qualifications/Experience/Skills: ARLA / AIRPM qualifications or similar - desirable but not essential. IT literate with CRM software and Excel experience. Excellent communication and people skills. Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required. In principle, hours of work are 37.5 hours per week, working five days per week between Monday and Sunday. Daily working hours are 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm. Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone.
Door Attendant - Concierge - Jumeirah Carlton Tower United Kingdom Job Description About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani. About the Job: An opportunity has arisen for a Door Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines. To direct guests to reception announcing them by name To ensure that the hotel's driveway and main entrance and car-park are clean and free of traffic at all times, ensuring that all defects are reported to the concierge or placed directly into Hot Sos. To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover. To assist with moving of guest vehicles to the entrance of the car-park if required. About you: Must have UK driving license and experience with driving luxury vehicles. Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment. Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism. Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service. Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes Competitive salary + excellent service charge Extra holiday for significant Birthdays (21.30.40. etc.) Life insurance Jumeirah perks website access - discount F&B and Spa treatment discount Lieu day if you work on Bank Holidays Dry cleaning of uniform or Business attire Employee assistance programs Wellness benefits - Chiropodist, Flu jabs, and more! Social events & recognitions programs Ongoing training & development Wedding/Baby gift Eye test and discount for VDU users Dental cash back plan Job Info Job Identification 10412 Job Category Rooms Posting Date 06/26/2025, 10:50 AM Apply Before 07/26/2025, 10:50 AM Job Schedule Full time Locations CARLTON TOWER JUMEIRAH, London, GB
Jul 17, 2025
Full time
Door Attendant - Concierge - Jumeirah Carlton Tower United Kingdom Job Description About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani. About the Job: An opportunity has arisen for a Door Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines. To direct guests to reception announcing them by name To ensure that the hotel's driveway and main entrance and car-park are clean and free of traffic at all times, ensuring that all defects are reported to the concierge or placed directly into Hot Sos. To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover. To assist with moving of guest vehicles to the entrance of the car-park if required. About you: Must have UK driving license and experience with driving luxury vehicles. Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment. Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism. Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service. Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes Competitive salary + excellent service charge Extra holiday for significant Birthdays (21.30.40. etc.) Life insurance Jumeirah perks website access - discount F&B and Spa treatment discount Lieu day if you work on Bank Holidays Dry cleaning of uniform or Business attire Employee assistance programs Wellness benefits - Chiropodist, Flu jabs, and more! Social events & recognitions programs Ongoing training & development Wedding/Baby gift Eye test and discount for VDU users Dental cash back plan Job Info Job Identification 10412 Job Category Rooms Posting Date 06/26/2025, 10:50 AM Apply Before 07/26/2025, 10:50 AM Job Schedule Full time Locations CARLTON TOWER JUMEIRAH, London, GB
Waking Night Concierge Location : Buxton and High Peak Salary : £24,570 per annum Job title: Concierge A fulfilling and exciting opportunity available for a Waking Night Concierge post in our young peoples supported accommodation service in Buxton and High Peak click apply for full job details
Jul 17, 2025
Full time
Waking Night Concierge Location : Buxton and High Peak Salary : £24,570 per annum Job title: Concierge A fulfilling and exciting opportunity available for a Waking Night Concierge post in our young peoples supported accommodation service in Buxton and High Peak click apply for full job details
Night Concierge 8pm to 8am, 4 nights on 4 nights off Embankment, London SW1 30,393 per annum Our client is recruiting for a Night Concierge to join their team at a high end residential property in the Embankment area. Working as part of a team, you will be responsible for security checks, access control and assisting residents with luggage, shopping and general requests. You will also handle reactive maintenance issues during the night, such as leaks or lift failures, by investigating, reporting faults to service contractors/building manager and updating the daytime staff. The role involves building strong relationships with residents, guests, contractors and colleagues, conducting regular site inspections, delivering post and parcels, assisting with luggage, opening doors and collecting domestic rubbish during patrols when required. The ideal candidate will have significant experience in a similar role, preferably within a high-end residential or hotel environment, a can-do attitude, a friendly and professional manner, proven customer service skills, excellent written and verbal communication and a solid understanding of Health and Safety procedures.
Jul 17, 2025
Full time
Night Concierge 8pm to 8am, 4 nights on 4 nights off Embankment, London SW1 30,393 per annum Our client is recruiting for a Night Concierge to join their team at a high end residential property in the Embankment area. Working as part of a team, you will be responsible for security checks, access control and assisting residents with luggage, shopping and general requests. You will also handle reactive maintenance issues during the night, such as leaks or lift failures, by investigating, reporting faults to service contractors/building manager and updating the daytime staff. The role involves building strong relationships with residents, guests, contractors and colleagues, conducting regular site inspections, delivering post and parcels, assisting with luggage, opening doors and collecting domestic rubbish during patrols when required. The ideal candidate will have significant experience in a similar role, preferably within a high-end residential or hotel environment, a can-do attitude, a friendly and professional manner, proven customer service skills, excellent written and verbal communication and a solid understanding of Health and Safety procedures.
Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 16, 2025
Full time
Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." As Front Office Manager at Andaz London Liverpool Street, you'll lead the daily operations of our Front Office team, delivering a warm, seamless, and authentic guest journey, from arrival through to departure. Reporting to the Rooms Division Manager, you'll focus on empowering your team, driving guest satisfaction, and elevating the performance of the Front Office operation. Your key responsibilities will include: Leading by example - Inspire and motivate the Front Office team to deliver welcoming, personalised service in line with the Andaz brand experience. Team development - Coach, train, and support colleagues, fostering a collaborative and engaging work culture that encourages continuous learning and progression. Operational excellence - Oversee daily operations including reception, concierge, and night team functions to ensure a smooth and efficient guest journey. Cross-department collaboration - Work closely with Housekeeping, Engineering and other departments to maintain consistency and quality across the guest experience. Performance monitoring - Analyse departmental performance, guest feedback and key metrics to continuously improve service standards and identify opportunities for revenue growth. Recruitment & onboarding - Take the lead in hiring new team members, ensuring a thorough and welcoming onboarding experience for all new colleagues. Scheduling & admin - Manage team rotas, timekeeping and payroll submissions in a timely and accurate manner. Innovation & improvement - Contribute ideas and take initiative to enhance guest experiences, with a focus on efficiency, inclusivity, and creativity. Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide About Andaz London Liverpool Street At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need. At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next steps: Apply today for thisFront Office Managerrole and start your journey with Andaz London Liverpool Street! Our family is always growing. Want to be in the know?
Jul 16, 2025
Full time
"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." As Front Office Manager at Andaz London Liverpool Street, you'll lead the daily operations of our Front Office team, delivering a warm, seamless, and authentic guest journey, from arrival through to departure. Reporting to the Rooms Division Manager, you'll focus on empowering your team, driving guest satisfaction, and elevating the performance of the Front Office operation. Your key responsibilities will include: Leading by example - Inspire and motivate the Front Office team to deliver welcoming, personalised service in line with the Andaz brand experience. Team development - Coach, train, and support colleagues, fostering a collaborative and engaging work culture that encourages continuous learning and progression. Operational excellence - Oversee daily operations including reception, concierge, and night team functions to ensure a smooth and efficient guest journey. Cross-department collaboration - Work closely with Housekeeping, Engineering and other departments to maintain consistency and quality across the guest experience. Performance monitoring - Analyse departmental performance, guest feedback and key metrics to continuously improve service standards and identify opportunities for revenue growth. Recruitment & onboarding - Take the lead in hiring new team members, ensuring a thorough and welcoming onboarding experience for all new colleagues. Scheduling & admin - Manage team rotas, timekeeping and payroll submissions in a timely and accurate manner. Innovation & improvement - Contribute ideas and take initiative to enhance guest experiences, with a focus on efficiency, inclusivity, and creativity. Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide About Andaz London Liverpool Street At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need. At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next steps: Apply today for thisFront Office Managerrole and start your journey with Andaz London Liverpool Street! Our family is always growing. Want to be in the know?
Job Title: Relief Security Officer / Security Concierge Location : Covering Watford, Hemel Hempstead, and Hatfield areas (Postcodes: WD18, HP2, AL10) Pay Rate: 12 00 per hour (site dependent) Start Date: ASAP Our client currently recruiting a professional and flexible Relief Security Officer / Concierge to support corporate office sites across the Watford, Hemel Hempstead, and Hatfield areas. This role requires a high level of customer service, reliability, and the ability to adapt to different site requirements and environments. Key Responsibilities: Providing a welcoming and professional front-of-house experience Handling reception duties, including managing visitors and basic administrative tasks Conducting security patrols across office buildings Responding to fire and intruder alarm activations Monitoring access control systems and managing site entry Reporting maintenance issues and escalating incidents appropriately Lone working on occasion as required Requirements: Valid SIA Licence Security Guarding (SG) or Door Supervisor (DS) Excellent customer service and front-of-house presence Strong communication skills (spoken and written English) Experience in patrolling, access control, or reception duties is preferred Previous corporate security experience is an advantage Must be reliable, well-presented, and able to work across various sites as needed Shift Details: Relief coverage hours and locations will vary based on site needs Mixture of day and night shifts Average hours per week will vary Additional Information: Free parking available on sites Uniform provided City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Jul 16, 2025
Full time
Job Title: Relief Security Officer / Security Concierge Location : Covering Watford, Hemel Hempstead, and Hatfield areas (Postcodes: WD18, HP2, AL10) Pay Rate: 12 00 per hour (site dependent) Start Date: ASAP Our client currently recruiting a professional and flexible Relief Security Officer / Concierge to support corporate office sites across the Watford, Hemel Hempstead, and Hatfield areas. This role requires a high level of customer service, reliability, and the ability to adapt to different site requirements and environments. Key Responsibilities: Providing a welcoming and professional front-of-house experience Handling reception duties, including managing visitors and basic administrative tasks Conducting security patrols across office buildings Responding to fire and intruder alarm activations Monitoring access control systems and managing site entry Reporting maintenance issues and escalating incidents appropriately Lone working on occasion as required Requirements: Valid SIA Licence Security Guarding (SG) or Door Supervisor (DS) Excellent customer service and front-of-house presence Strong communication skills (spoken and written English) Experience in patrolling, access control, or reception duties is preferred Previous corporate security experience is an advantage Must be reliable, well-presented, and able to work across various sites as needed Shift Details: Relief coverage hours and locations will vary based on site needs Mixture of day and night shifts Average hours per week will vary Additional Information: Free parking available on sites Uniform provided City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Front of House Manager Inspired by Denmark Street 's fine architectural detail and cultural history, Chateau Denmark is a collection of 44 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you'd be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar - Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street. We are searching for A diversely skilled Front of House Manager to join and lead our FOH & BTLR team at Chateau Denmark . Our Front Office Manager will give the good times the right ingredients. "Anything but traditional" they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London. Purpose As a Front of House Manager , we look for you to possess a natural curiosity, desire in creating outstanding guest experience. Managing and leading the daily operations of Reception, Concierge, Butlers and F&B aspects of the department. You will be leading the experience and articulating it from arrival to departure. Motivating and inspiring the team of receptionists and butlers, providing an exceptional service whilst embodying a no half measures attitude. Your profile Excellent leadership abilities. Reception/Concierge/ Food & Beverage/ Events Management/ In room Dining Management experience desired. Ability to lead & facilitate a dynamic and free flowing environment. Relevant experience in a luxury hospitality environment. Passionate for creating exceptional guest experience. Being an excellent team player and havingoutstanding communication skills. Being exceptionally organised and proactive. Having exceptional attention to detail. The ability and drive to build relationships with internal and external stakeholders. Excellent IT skills and numeracy. Display a passionate, fun and enthusiastic approach to work. Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Your role Ensuring a seamless & welcoming experience for all guests. Analysing & maximising revenue streams. Management of the Receptionists, Butlers and Butler's operation. Leading the delivery of guest experience, entailing reception, mixology, concierge & traditional butler service. Covering Duty Manager shifts, including some nights. Coordinate and cooperate closely with all departments. Inspire and motivate team members to deliver bespoke high-end level of service to all guests. Setting departmental objectives/goals, work schedules, budgets, policies and procedures. Monitor & manage performance and standards. Recruitment and onboarding. Developing and training the team to meet the high standards required on a day-day and guest-guest basis. Managing budgets, finances and controlling expenditure. Updating and/or creating new SOPs. Ensure a well-stocked and organised working environment. Act in line with Chateau Denmark's policies and procedures. And we are offering you Career development opportunities, training, special accommodation rates for your friends & family, Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more. "This is an exciting opportunity to be part of something very special. We are doing things differently at Chateau Denmark. Join our team and be part of something revolutionary." Emilie, GeneralManager All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process. If you would like to apply for our Front of House Manager position please click APPLY.
Jul 11, 2025
Full time
Front of House Manager Inspired by Denmark Street 's fine architectural detail and cultural history, Chateau Denmark is a collection of 44 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you'd be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar - Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street. We are searching for A diversely skilled Front of House Manager to join and lead our FOH & BTLR team at Chateau Denmark . Our Front Office Manager will give the good times the right ingredients. "Anything but traditional" they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London. Purpose As a Front of House Manager , we look for you to possess a natural curiosity, desire in creating outstanding guest experience. Managing and leading the daily operations of Reception, Concierge, Butlers and F&B aspects of the department. You will be leading the experience and articulating it from arrival to departure. Motivating and inspiring the team of receptionists and butlers, providing an exceptional service whilst embodying a no half measures attitude. Your profile Excellent leadership abilities. Reception/Concierge/ Food & Beverage/ Events Management/ In room Dining Management experience desired. Ability to lead & facilitate a dynamic and free flowing environment. Relevant experience in a luxury hospitality environment. Passionate for creating exceptional guest experience. Being an excellent team player and havingoutstanding communication skills. Being exceptionally organised and proactive. Having exceptional attention to detail. The ability and drive to build relationships with internal and external stakeholders. Excellent IT skills and numeracy. Display a passionate, fun and enthusiastic approach to work. Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Your role Ensuring a seamless & welcoming experience for all guests. Analysing & maximising revenue streams. Management of the Receptionists, Butlers and Butler's operation. Leading the delivery of guest experience, entailing reception, mixology, concierge & traditional butler service. Covering Duty Manager shifts, including some nights. Coordinate and cooperate closely with all departments. Inspire and motivate team members to deliver bespoke high-end level of service to all guests. Setting departmental objectives/goals, work schedules, budgets, policies and procedures. Monitor & manage performance and standards. Recruitment and onboarding. Developing and training the team to meet the high standards required on a day-day and guest-guest basis. Managing budgets, finances and controlling expenditure. Updating and/or creating new SOPs. Ensure a well-stocked and organised working environment. Act in line with Chateau Denmark's policies and procedures. And we are offering you Career development opportunities, training, special accommodation rates for your friends & family, Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more. "This is an exciting opportunity to be part of something very special. We are doing things differently at Chateau Denmark. Join our team and be part of something revolutionary." Emilie, GeneralManager All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process. If you would like to apply for our Front of House Manager position please click APPLY.
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Mar 08, 2025
Contractor
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 08, 2025
Full time
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
Mar 08, 2025
Seasonal
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Mar 08, 2025
Full time
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Mar 06, 2025
Full time
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Feb 17, 2025
Full time
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Feb 11, 2025
Full time
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Feb 08, 2025
Full time
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Feb 07, 2025
Full time
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
