Business Manager - COO Team - Capital Markets London, GB Full-Time About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. Capital Markets is Marex's largest division, serving a wide range of clients with ever-increasing product scope and coverage. The Capital Markets division provides liquidity and hedging solutions in equities, credit, financing, FX and rates, and our execution platform encompasses electronic orders via most global trading venues, direct access to exchanges where required, intelligent arbitrage and risk minimisation across a broad range of liquidity pools. Capital Markets is a division of Marex offering a arrange of products and services to clients as well as to internal trading desks. This role will be supporting the COO team to establish the frameworks and controls around the Capital Markets Business. To drive improvement within existing and new processes and documentation. You will play a key role in building the operational infrastructure to support the sustainable growth of this business. You will be a key support for any change and new business initiatives delivered by Senior Business Managers and as such help build the delivery plans and targets, enabling the effective and controlled growth and integrating expansion opportunities when they arise. As a liaison between the Capital Markets business and Control & Support functions of the wider group, you will be a key contact and go to person. Responsibilities In this role you will be exposed to a wide range of tasks and projects, including: Support the delivery of new business initiatives, aided by Senior Business Managers in the team, following and improving the groups change process. Demonstrate the ability to challenge new business initiatives to ensure they are aligned with business strategy and sensible from a cost/ benefit aspect Offer support to all senior business managers and members of the COO team Deliver effective communication with key stakeholders Responsible for establishing Project plans, identifying scope Develop expertise in a specific business areas / asset class to become a designated Business Manager for desks across the division. Creating, reviewing and improve existing MI and KPIs to effectively monitor and steer the business Creating transparency around costs and budgets and driving efficiencies and cost reductions and proactively trying to rationalise costs where possible Offer insight to the Capital Markets cost base and budget, including initiating and implementing measures to control and reduce them in a sustainable manner Driving change for the Capital Markets division by establishing new processes, reviewing existing ones and identifying enhancements Supporting the assessment of existing platforms and delivering the IT strategy for the Capital Markets division Furthermore, you are expected to: Ensure compliance with the company's regulatory requirements Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with Be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values At all times comply with the FCA's Code of Conduct Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility Report any breaches of policy to Compliance and/ or your supervisor as required Escalate risk events immediately Provide input to risk management processes, as required. Skills and Experience Good knowledge and understanding of Marex product offerings Strong basis and understanding of Capital Markets processes and products Can independently identify and solve problems Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Jul 01, 2025
Full time
Business Manager - COO Team - Capital Markets London, GB Full-Time About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. Capital Markets is Marex's largest division, serving a wide range of clients with ever-increasing product scope and coverage. The Capital Markets division provides liquidity and hedging solutions in equities, credit, financing, FX and rates, and our execution platform encompasses electronic orders via most global trading venues, direct access to exchanges where required, intelligent arbitrage and risk minimisation across a broad range of liquidity pools. Capital Markets is a division of Marex offering a arrange of products and services to clients as well as to internal trading desks. This role will be supporting the COO team to establish the frameworks and controls around the Capital Markets Business. To drive improvement within existing and new processes and documentation. You will play a key role in building the operational infrastructure to support the sustainable growth of this business. You will be a key support for any change and new business initiatives delivered by Senior Business Managers and as such help build the delivery plans and targets, enabling the effective and controlled growth and integrating expansion opportunities when they arise. As a liaison between the Capital Markets business and Control & Support functions of the wider group, you will be a key contact and go to person. Responsibilities In this role you will be exposed to a wide range of tasks and projects, including: Support the delivery of new business initiatives, aided by Senior Business Managers in the team, following and improving the groups change process. Demonstrate the ability to challenge new business initiatives to ensure they are aligned with business strategy and sensible from a cost/ benefit aspect Offer support to all senior business managers and members of the COO team Deliver effective communication with key stakeholders Responsible for establishing Project plans, identifying scope Develop expertise in a specific business areas / asset class to become a designated Business Manager for desks across the division. Creating, reviewing and improve existing MI and KPIs to effectively monitor and steer the business Creating transparency around costs and budgets and driving efficiencies and cost reductions and proactively trying to rationalise costs where possible Offer insight to the Capital Markets cost base and budget, including initiating and implementing measures to control and reduce them in a sustainable manner Driving change for the Capital Markets division by establishing new processes, reviewing existing ones and identifying enhancements Supporting the assessment of existing platforms and delivering the IT strategy for the Capital Markets division Furthermore, you are expected to: Ensure compliance with the company's regulatory requirements Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with Be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values At all times comply with the FCA's Code of Conduct Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility Report any breaches of policy to Compliance and/ or your supervisor as required Escalate risk events immediately Provide input to risk management processes, as required. Skills and Experience Good knowledge and understanding of Marex product offerings Strong basis and understanding of Capital Markets processes and products Can independently identify and solve problems Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,400 employees across Europe, Asia-Pacific and the Americas. Marex Solutions, a division of Marex, is a specialist producer of tailored OTC derivatives and structured products. We are a highly entrepreneurial and fast growing manufacturer, trader and service provider of customised derivative solutions. We design and implement solutions to mitigate against market risks or to create investment opportunities. We leverage cutting edge technology to empower our customers and disrupt traditional investment banking practices. Role Summary To provide front to back operational support to the Structured Product business and its customers. Overall Responsibilities A key member of the operations team providing comprehensive support to OTC Derivatives and Structured Notes business of Marex Solutions front office and clients. Report and escalate issues timely to the Head of the team as well as relevant senior management of the Desk. Daily BAU activities include, but not limited to, reconciling trade positions and cash flows, managing trade and notes lifecycles, sending trade confirmations and client statements, dealing with margin calls, paying agent, prime brokerage and settlements, as well as making sure all relevant trades are reported correctly to meet MiFID, EMIR and Dodd-Frank regulatory frameworks. Contributing to the establishment of new controls, enhancement and automation of existing reconciliation tools and processes Work closely and partner with finance, treasury, risk, audit and compliance departments Maintain detailed operating procedures for the team and train new joiners to ensure business continuity and minimise staff risk Ensuring compliance with the company's regulatory requirements under the FCA Adhere to the operational risk framework for your role ensuring that all regulatory or companydetermined parameters are complied with Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times complying with the FCA's Code of Conduct andMarex's Code of Conduct To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility To report any breaches of policy to Compliance and/ or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required. The Company may require you to carry out other duties from time to time Skills and Experience Adept across the MS Office suite (the ability to write macros/VBA and Python is highly desirable) Keen to work in a rapidly evolving and growing organisation and make your mark, highly committed 0 to 2 years relevant experience in a similar middle office/operations role in financial service industry desirable but not compulsory. The ability to work effectively under pressure in a busy environment Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Jun 27, 2025
Full time
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,400 employees across Europe, Asia-Pacific and the Americas. Marex Solutions, a division of Marex, is a specialist producer of tailored OTC derivatives and structured products. We are a highly entrepreneurial and fast growing manufacturer, trader and service provider of customised derivative solutions. We design and implement solutions to mitigate against market risks or to create investment opportunities. We leverage cutting edge technology to empower our customers and disrupt traditional investment banking practices. Role Summary To provide front to back operational support to the Structured Product business and its customers. Overall Responsibilities A key member of the operations team providing comprehensive support to OTC Derivatives and Structured Notes business of Marex Solutions front office and clients. Report and escalate issues timely to the Head of the team as well as relevant senior management of the Desk. Daily BAU activities include, but not limited to, reconciling trade positions and cash flows, managing trade and notes lifecycles, sending trade confirmations and client statements, dealing with margin calls, paying agent, prime brokerage and settlements, as well as making sure all relevant trades are reported correctly to meet MiFID, EMIR and Dodd-Frank regulatory frameworks. Contributing to the establishment of new controls, enhancement and automation of existing reconciliation tools and processes Work closely and partner with finance, treasury, risk, audit and compliance departments Maintain detailed operating procedures for the team and train new joiners to ensure business continuity and minimise staff risk Ensuring compliance with the company's regulatory requirements under the FCA Adhere to the operational risk framework for your role ensuring that all regulatory or companydetermined parameters are complied with Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times complying with the FCA's Code of Conduct andMarex's Code of Conduct To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility To report any breaches of policy to Compliance and/ or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required. The Company may require you to carry out other duties from time to time Skills and Experience Adept across the MS Office suite (the ability to write macros/VBA and Python is highly desirable) Keen to work in a rapidly evolving and growing organisation and make your mark, highly committed 0 to 2 years relevant experience in a similar middle office/operations role in financial service industry desirable but not compulsory. The ability to work effectively under pressure in a busy environment Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Join to apply for the Fire Compliance Officer role at Mitie Cleaning & Hygiene Services 2 days ago Be among the first 25 applicants Join to apply for the Fire Compliance Officer role at Mitie Cleaning & Hygiene Services Get AI-powered advice on this job and more exclusive features. Better places, thriving communities. Better places, thriving communities. The role is to supervise and act as the stakeholder interface to support delivery of all Mitie fire compliance, and manage Supply Chain to ensure that all statutory, mandatory and reactive performance indicators are consistently achieved within area of responsibility. Delivery of small value additional works, planned maintenance and technical support to stakeholders. Area of responsibility will be Scotland South. Key accountabilities Oversee the effective, compliant and timely delivery of maintenance and response works in accordance with statutory legislation and MoD Mandatory requirements, complying with all Fire Safety, Health and Safety and Environmental standards and policies. Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment and skills to perform relevant tasks. Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved. Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site. Record all tasks against the appropriate assets in the Maximo system, including work in progress and completed job inspections, and ensure all documentation relating to maintenance and response works is completed, recorded and distributed in a timely manner. Review site risk registers, follow maintenance and management processes and notify Management of any defects on equipment or systems. Ensure, as far as reasonably practical, that all persons on site observe the requirements of JSP 375, work closely with the Mobile Authorised Persons team to ensure compliance. Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person. Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person. Support management in providing optimal solutions to customer requirements including acting as a single point of contact (SPOC) to resolve end user issues. Understand operational priorities of the HoE, develop and maintain close working and effective relationships with Defence Infrastructure Organisation (DIO) and end users to pro-actively support estate activities and provide professional and technical advice as required. Support end users in the development of new work requirements including the provision of formal Additional Works project submissions. Assist in the resolution of complaints in a timely and satisfactory manner. Support the Helpdesk in responding to requests for professional and technical advice. Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance and realise their full potential. Manage cost and stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money. Work with all stakeholders to support the management and mitigation of contract risk. Contribute to the production of ESTS and FASP across the establishments within your area of responsibility. Ensure operations are delivered efficiently and economically. Skills & Experience Experience of managing and supervising staff in a Fire Safety Role, Construction, Facilities Management, Property Maintenance or related field including: Management of the operational delivery of the Defence Estate as focal point for Mitie Fire Compliance within Technical Compliance Team Management of Fire related planned maintenance, reactive or remedial tasks Planning, directing and controlling activities, agreeing scope and priorities of work Management and supervision of site operations including planning and directing on site activities Ability to solve problems and make decisions IFE Level 3 in Fire Safety (FRA, Passive Fire Protection) or CFPA Certificate - GIFireE, MIFSM, desirable Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at . Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger. Apply Now Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie? Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries Facilities Services Referrals increase your chances of interviewing at Mitie Cleaning & Hygiene Services by 2x Sign in to set job alerts for "Compliance Officer" roles. Falkland, Scotland, United Kingdom 5 days ago Financial Services - Global Compliance and Reporting - Corporate Tax Manager Edinburgh, Scotland, United Kingdom 1 day ago Navy Command - HMS Caledonia Business Manager Rosyth, Scotland, United Kingdom 3 days ago Field Monitoring Installation Officer - Remote Retainer (Inverness) Position Edinburgh, Scotland, United Kingdom 2 months ago Edinburgh, Scotland, United Kingdom 6 days ago Grangemouth, Scotland, United Kingdom 2 weeks ago Tranent, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 1 week ago Livingston, Scotland, United Kingdom 6 days ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 2 weeks ago Bathgate, Scotland, United Kingdom 1 month ago Cumbernauld, Scotland, United Kingdom 4 days ago Private Client Tax International Compliance and Advisory Manager Edinburgh, Scotland, United Kingdom 11 hours ago Assistant Manager, Sanctions Advisory Compliance Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Jun 27, 2025
Full time
Join to apply for the Fire Compliance Officer role at Mitie Cleaning & Hygiene Services 2 days ago Be among the first 25 applicants Join to apply for the Fire Compliance Officer role at Mitie Cleaning & Hygiene Services Get AI-powered advice on this job and more exclusive features. Better places, thriving communities. Better places, thriving communities. The role is to supervise and act as the stakeholder interface to support delivery of all Mitie fire compliance, and manage Supply Chain to ensure that all statutory, mandatory and reactive performance indicators are consistently achieved within area of responsibility. Delivery of small value additional works, planned maintenance and technical support to stakeholders. Area of responsibility will be Scotland South. Key accountabilities Oversee the effective, compliant and timely delivery of maintenance and response works in accordance with statutory legislation and MoD Mandatory requirements, complying with all Fire Safety, Health and Safety and Environmental standards and policies. Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment and skills to perform relevant tasks. Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved. Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site. Record all tasks against the appropriate assets in the Maximo system, including work in progress and completed job inspections, and ensure all documentation relating to maintenance and response works is completed, recorded and distributed in a timely manner. Review site risk registers, follow maintenance and management processes and notify Management of any defects on equipment or systems. Ensure, as far as reasonably practical, that all persons on site observe the requirements of JSP 375, work closely with the Mobile Authorised Persons team to ensure compliance. Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person. Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person. Support management in providing optimal solutions to customer requirements including acting as a single point of contact (SPOC) to resolve end user issues. Understand operational priorities of the HoE, develop and maintain close working and effective relationships with Defence Infrastructure Organisation (DIO) and end users to pro-actively support estate activities and provide professional and technical advice as required. Support end users in the development of new work requirements including the provision of formal Additional Works project submissions. Assist in the resolution of complaints in a timely and satisfactory manner. Support the Helpdesk in responding to requests for professional and technical advice. Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance and realise their full potential. Manage cost and stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money. Work with all stakeholders to support the management and mitigation of contract risk. Contribute to the production of ESTS and FASP across the establishments within your area of responsibility. Ensure operations are delivered efficiently and economically. Skills & Experience Experience of managing and supervising staff in a Fire Safety Role, Construction, Facilities Management, Property Maintenance or related field including: Management of the operational delivery of the Defence Estate as focal point for Mitie Fire Compliance within Technical Compliance Team Management of Fire related planned maintenance, reactive or remedial tasks Planning, directing and controlling activities, agreeing scope and priorities of work Management and supervision of site operations including planning and directing on site activities Ability to solve problems and make decisions IFE Level 3 in Fire Safety (FRA, Passive Fire Protection) or CFPA Certificate - GIFireE, MIFSM, desirable Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at . Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger. Apply Now Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie? Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries Facilities Services Referrals increase your chances of interviewing at Mitie Cleaning & Hygiene Services by 2x Sign in to set job alerts for "Compliance Officer" roles. Falkland, Scotland, United Kingdom 5 days ago Financial Services - Global Compliance and Reporting - Corporate Tax Manager Edinburgh, Scotland, United Kingdom 1 day ago Navy Command - HMS Caledonia Business Manager Rosyth, Scotland, United Kingdom 3 days ago Field Monitoring Installation Officer - Remote Retainer (Inverness) Position Edinburgh, Scotland, United Kingdom 2 months ago Edinburgh, Scotland, United Kingdom 6 days ago Grangemouth, Scotland, United Kingdom 2 weeks ago Tranent, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 1 week ago Livingston, Scotland, United Kingdom 6 days ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 2 weeks ago Bathgate, Scotland, United Kingdom 1 month ago Cumbernauld, Scotland, United Kingdom 4 days ago Private Client Tax International Compliance and Advisory Manager Edinburgh, Scotland, United Kingdom 11 hours ago Assistant Manager, Sanctions Advisory Compliance Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Role: ICT Service Desk Operative Location: Leamington Spa Rate: 16.13 p/h inside ir35 Duration: 3 Months initial contract What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2025
Contractor
Role: ICT Service Desk Operative Location: Leamington Spa Rate: 16.13 p/h inside ir35 Duration: 3 Months initial contract What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
Jun 23, 2025
Full time
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
We have a great opportunity for a Maintenance Operative- Plumbing This will be to join our team based in York- Bootham Park Hospital. The starting salary for this role is from 28,000 (depending on experience) plus on call allowance. This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4.30pm This is a mobile role covering the York area. Applicants must have commercial plumbing experience. Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Plumbing. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Mar 08, 2025
Full time
We have a great opportunity for a Maintenance Operative- Plumbing This will be to join our team based in York- Bootham Park Hospital. The starting salary for this role is from 28,000 (depending on experience) plus on call allowance. This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4.30pm This is a mobile role covering the York area. Applicants must have commercial plumbing experience. Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Plumbing. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction,Facilities Management, maintenance and engineering companies. The Company We are a dynamic and growing company committed to delivering excellent service and creating a positive working environment for our team. We are seeking a proactive, friendly, and detail-oriented individual to join us as an Administrator/Receptionist. This is an excellent opportunity for someone looking to develop their career in administration and customer service within a supportive and engaging workplace. The Role As the Administrator/Receptionist, you will be the first point of contact for visitors and clients, representing the company with a professional and welcoming demeanor. Greet visitors, clients, and employees with a warm and professional attitude. Answer and direct phone calls, take messages, and respond to inquiries. Manage office supplies, equipment, and maintain a clean and organised reception area. Schedule meetings, appointments, and manage calendars for staff members. Assist with administrative tasks such as filing, data entry, document preparation, and correspondence. Coordinate office deliveries, mail handling, and courier services. Ensure that all office systems and procedures are followed and updated as needed. Support various departments with general administrative tasks. This role is just temporary cover for the month of March. TAGS/:ADMIN/ADMINISTRATOR/RECEPTIONIST/HELPDESKOPERATIVE/ADMINSTAFF/CAMBERLEY/GU15/
Mar 06, 2025
Full time
About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction,Facilities Management, maintenance and engineering companies. The Company We are a dynamic and growing company committed to delivering excellent service and creating a positive working environment for our team. We are seeking a proactive, friendly, and detail-oriented individual to join us as an Administrator/Receptionist. This is an excellent opportunity for someone looking to develop their career in administration and customer service within a supportive and engaging workplace. The Role As the Administrator/Receptionist, you will be the first point of contact for visitors and clients, representing the company with a professional and welcoming demeanor. Greet visitors, clients, and employees with a warm and professional attitude. Answer and direct phone calls, take messages, and respond to inquiries. Manage office supplies, equipment, and maintain a clean and organised reception area. Schedule meetings, appointments, and manage calendars for staff members. Assist with administrative tasks such as filing, data entry, document preparation, and correspondence. Coordinate office deliveries, mail handling, and courier services. Ensure that all office systems and procedures are followed and updated as needed. Support various departments with general administrative tasks. This role is just temporary cover for the month of March. TAGS/:ADMIN/ADMINISTRATOR/RECEPTIONIST/HELPDESKOPERATIVE/ADMINSTAFF/CAMBERLEY/GU15/
Why You Want This Position: Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Power & Renewables department, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus. What You'll Do: Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends. Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting, and explaining the solution to solve the problem, and following up to ensure resolution. Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value. Handle customer problems that arise from the use of the product. Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, and conversations with customers. Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database. Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions. Communicate with peers regarding escalated tickets and advanced solutions to customer inquiries. Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations. Respond promptly to customer needs and solicit customer feedback to improve service. Perform all other duties as assigned by the Manager. Competitive Candidate Profile: High school degree or equivalent, bachelor's degree preferred. 1+ years of customer service experience where application support is a primary job function preferred. Windows, Microsoft Office, and MacOS knowledge. Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces. Solid organizational skills, including attention to detail and multitasking skills to meet deadlines. Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment. Able to work independently in a fast-paced customer service environment without requiring immediate supervision. Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues. Good computer skills like installing/uninstalling the software. Native English speaker. Location - London.
Feb 18, 2025
Full time
Why You Want This Position: Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Power & Renewables department, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus. What You'll Do: Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends. Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting, and explaining the solution to solve the problem, and following up to ensure resolution. Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value. Handle customer problems that arise from the use of the product. Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, and conversations with customers. Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database. Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions. Communicate with peers regarding escalated tickets and advanced solutions to customer inquiries. Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations. Respond promptly to customer needs and solicit customer feedback to improve service. Perform all other duties as assigned by the Manager. Competitive Candidate Profile: High school degree or equivalent, bachelor's degree preferred. 1+ years of customer service experience where application support is a primary job function preferred. Windows, Microsoft Office, and MacOS knowledge. Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces. Solid organizational skills, including attention to detail and multitasking skills to meet deadlines. Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment. Able to work independently in a fast-paced customer service environment without requiring immediate supervision. Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues. Good computer skills like installing/uninstalling the software. Native English speaker. Location - London.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 18, 2025
Full time
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial/technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 17, 2025
Full time
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial/technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
We now have an exciting opportunity for a Repairs Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts. Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team. You will also interface on a front line level with our end Clients within the NHS. As Administrator other key responsibilities would include: Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to. Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing. Updating databases, spreadsheets and and management systems with for example; cost information, timesheets. Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month. Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner. General administrative duties, ie filing, ordering stationery and uniforms etc What we can offer you; 25 days holiday Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance and income protection Flexible benefits for you to choose from including Critical Illness, DenPlan, Cycle to work schemes and the ability to purchase up to an additional 5 days holiday. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more Full training, ongoing coaching and support Opportunities to progress your career across the business This Administrator position is offered on a full time permanent basis and the core working hours are 40 per week, Monday to Friday 8am to 5pm . Experience Required The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with housing and/or education repairs experience will also be considered. You will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Word, Excel and Powerpoint. This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Feb 15, 2025
Full time
We now have an exciting opportunity for a Repairs Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts. Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team. You will also interface on a front line level with our end Clients within the NHS. As Administrator other key responsibilities would include: Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to. Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing. Updating databases, spreadsheets and and management systems with for example; cost information, timesheets. Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month. Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner. General administrative duties, ie filing, ordering stationery and uniforms etc What we can offer you; 25 days holiday Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance and income protection Flexible benefits for you to choose from including Critical Illness, DenPlan, Cycle to work schemes and the ability to purchase up to an additional 5 days holiday. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more Full training, ongoing coaching and support Opportunities to progress your career across the business This Administrator position is offered on a full time permanent basis and the core working hours are 40 per week, Monday to Friday 8am to 5pm . Experience Required The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with housing and/or education repairs experience will also be considered. You will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Word, Excel and Powerpoint. This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
Feb 12, 2025
Full time
Head of IT and Security, Technology and Infrastructure 13 December 2024 LOCATION: Hybrid London, UK Please note, where PRI has an office there is an expectation to work a minimum of 2 days per week About the PRI The PRI is the world's leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI's three distinct capabilities relate to the core elements of the PRI's approach to achieving a sustainable financial system. Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice Convene our vast network to create opportunities for collaborative action Harness our global scale to influence policymakers and regulators to effect system change Job Description The Head of IT and Security will be responsible for providing leadership of the IT infrastructure strategy and maturity to the IT operations, bringing your technical experience and expertise to help us build and deliver new capabilities within the infrastructure and security domain. You will be hands on as well as capable of managing technology projects and change management to improve the business process and IT systems. You will be working closely with the wider technology team, stakeholders across all business areas and our suppliers to ensure successful delivery for our internal users and external customers (our members, PRI signatories, and our Academy customers). The Head will report into and work closely with the Director of Technology and Infrastructure to embed the leadership in business partnering, people development, continuous improvement culture, and ideally with experience working for global organisation. Core Responsibilities Team management: Manage a team of IT support and security team to provide high quality support to the business users and signatories Manage staff development and performance to achieve balanced business knowledge through business partnering and participation of knowledge sharing sessions. Champion continuous process improvement culture, embedding best practices and ways of working across the organisation. Drive efficiency through the automation of common/frequent internal processes. Ensure all work is completed within budget and aligned with business planning, while managing costs efficiently to maximize savings. Contribute to the ongoing evolution of the technology operating model and its delivery, including team's business plan and budget. Support the Director of Technology and Infrastructure in set the vision, purpose and culture of the Technology team. Provide regular reporting to the Director of Technology and Infrastructure and Chief of Operations Officer as required. IT infrastructure & operations: Oversee IT Helpdesk and ensure SLAs are in place and tickets managed efficiently. Manage the team to provide effective technical support to the wider business, business with signatories' issues and problem management as required Manage end-user hardware provisioning, updates, security, connectivity and configuration, and ensuring systems administration and maintenance are delivered to expectations (e.g. patching of servers, backup.) Provide 1 st and 2 nd line business applications support as required, e.g. Salesforce, Sage, Data Portal, Reporting Assessment, Collaboration Platform, Academy Learning System Manage resolution of technical problems escalated by the service desk as they arise with the extended technology team or via 3rd party support contracts. Management of 3rd party infrastructure partners ensuring services meet PRI needs in a cost effective manner. Manage the team to provide extended out of office hours support for critical or exceptional situation. Lead on responding to major technical incidents e.g. system outage, service disruption, cybersecurity, data breach, etc. In collaboration with the IT Leadership team, develop a Major Incident Management process, communications and mitigation plans. Act as the main IT lead for BCP and DRP, supporting the team and work closely with the Business Continuity Incident Team until services are back into full operational mode. Projects: Provide technical expertise to the IT team and to business projects to ensure solutions are aligned to our technology roadmap and are secure, supportable and scalable. Manage infrastructure projects and enhancements (e.g. server upgrades, network enhancements, migration to Azure.) Manage other internal IT projects as needed (e.g. technology modernisation, security, operational resilience, ISO/IEC 27001 programme of work). Develop the IT service model, catalogue and the end-to-end ticketing process that enables effective triage resolution e.g. Reporting team, Signatory Experience team Develop the roadmap for end user computing and new ways of working (e.g. productivity enhancements, cooperative collaboration, enhanced ways to communicate) Develop the Infrastructure architecture roadmap that aligns with the Technology and Digital transformation programme with a focus on resilience, scalability and new ways of working. Security and compliance: Support the roadmap for Cybersecurity to update our systems and services to be best in class for passive and active protection, including firewalls, antivirus, threat monitoring, spam/phishing Develop and implement Information Technology and Security policies, procedures, and protocols to ensure company's IP are secured, and kept up-to-date Identify risks to systems and the IT infrastructure, creating mitigations and ensuring these are communicated and understood. Manage the development and implementation of the security strategies to achieve the targeted technology resilient and compliancy Ensure regular penetration testing occurs to maintain the security of our data and in support of obtaining and maintaining standards such as ISO/IEC 27001. Ensure that all business and signatory-facing applications, as well as the overall IT environment, adhere to regulatory requirements, industry standards, and best practices related to data security and privacy. Person Specification Criteria Leadership Skills (including role-modelling positive behaviours, being genuine and vulnerable, driving change and making things happen) and the ability to think strategically and systemically and act for the long-term benefit of the organisation. Well-developed people management skills (including providing feedback & challenge, coaching, and developing individuals) and the experience to build and lead high performing hybrid teams. Strong working experience in IT Operations, infrastructure and security domain such as: Office365, Exchange Online, Intune, Azure Cloud, Azure AD, Windows Server, SQL Technical and security policies, configurations, access management Network security, networking, firewalls, DHCP, VLAN, VPN, Cisco Meraki, Wi-Fi PaaS / IaaS / SaaS / cloud Atlassian Jira, Asana (desirable) Strong working experience in IT and business projects delivery Demonstrable working experience in Crisis Management related to information and cyber-attack, phishing, data breach incidents, including participation in BCP and/or DRP exercise. Experience in developing IT policies and controls, IT and Data Governance, GDPR, SCO2 (desirable) Experience in managing cybersecurity and operational resilience domain, ability to develop risk mitigation plan and onboarding new technologies, services and applications Experience in security applications and tools (SIEM products), sound knowledge of security frameworks e.g. NIST, CIS controls, ISO/IEC 27001, Cyber Assessment Framework (desirable) Experience with managing suppliers and 3 rd party providers to ensure contractual commitments are met, including negotiating the scope of work, development, enhancement, upgrades. Experience in managing application solutions hosted both on traditional infrastructure and in the cloud is preferable and experience migrating products and services to the cloud is desirable. Excellent communication skills, confidently present and influence senior management to facilitate effective decision making. Excellent networking, relationship management and interpersonal skills and experience of building strong and productive relationships at all levels Very good programme management skills, with experience in delivering complex projects successfully, including directing others that may not be your direct reports. Experience at implementing and working in DevOps is an advantage. In-depth understanding of cloud-native architectures (ideally Azure), microservices, and API's, is highly desirable. Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion. Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving. Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development. A collaborative and consultative approach to working with others . click apply for full job details
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. This role covers the Energy Derivatives products for CSC Commodities. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, focusing on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, covering current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required. To provide intelligence on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. Produce presentations and infographics for market updates and live counterparty calls. Contribute to CSC marketing efforts and engage with counterparties across Asia, the Middle East, and Europe. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess engagement and share data with the sales-trading teams. To be a role model for demonstrating highest level standards of integrity and conduct, complying with the FCA's Code of Conduct. To ensure adherence to internal policies related to your role. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research). In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with effective communication with hedging counterparties. Familiarity with the infrastructural support needed to manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Exceptional verbal and written communication skills. A collaborative team player who is approachable and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight to anticipate future challenges. Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do. Collaborative - Open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Developing our People - Our people are the basis of our competitive advantage. Adaptable and Nimble - Our size and flexibility is an advantage. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Feb 12, 2025
Full time
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. This role covers the Energy Derivatives products for CSC Commodities. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, focusing on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, covering current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required. To provide intelligence on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. Produce presentations and infographics for market updates and live counterparty calls. Contribute to CSC marketing efforts and engage with counterparties across Asia, the Middle East, and Europe. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess engagement and share data with the sales-trading teams. To be a role model for demonstrating highest level standards of integrity and conduct, complying with the FCA's Code of Conduct. To ensure adherence to internal policies related to your role. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research). In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with effective communication with hedging counterparties. Familiarity with the infrastructural support needed to manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Exceptional verbal and written communication skills. A collaborative team player who is approachable and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight to anticipate future challenges. Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do. Collaborative - Open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Developing our People - Our people are the basis of our competitive advantage. Adaptable and Nimble - Our size and flexibility is an advantage. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Job Title: Finance Assistant Location: Waterlooville, Hampshire Salary: Support Staff Grade FTE C1 24,405 per annum Job Type: Full-time, Permanent Hours of Work: 37 hours a week, 52 weeks per year, Working hours are Monday to Thursday 8.30am and 4.30pm Friday 8.30am to 4pm A term-time position may be considered for the right candidate, please note pay will decrease in accordance with reduced paid weeks. The Trustees of the Edith Stein Catholic Academy Trust (ESCAT) are seeking to appoint a Finance Assistant to join our hardworking, committed and enthusiastic team. The position is a pivotal part of the administration of the finances and other resources provided to supp ort the Finance Team. The role will require the successful candidate to liaise with the Teachers and Heads of Department as well as other members of the support staff. The Trustees are looking for someone who will be highly organised and possess good Interpersonal skills. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Trustees welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. About The Role and Responsibilities: Administration/Finance: Data input of orders, invoices, staff expenses and direct debits, as directed, within timescales specified in the School's Manual of Financial Practice and Procedures Supplier details - create new suppliers and amend details of existing ones Assist with reviewing statements on a monthly basis Ensure all supplier invoices are properly authorised and purchase orders are attached Compile and check invoices for BACS processing Raise sales invoices for school lettings and chase for any overdue payments Liaise with leasers, suppliers and parents over any queries or concerns Process weekly banking and input of cash and online income Compiling and input of spend on the school credit cards when the statements are received Assist on Finance desk, processing sales from school shop, recording onto Tucasi and ensuring stock is ordered as appropriate Reports - assist with the production of school trip reports as requested Assist with year -end stock check Any other duties commensurate with the position as directed by the Deputy Finance Manager, Finance Manager or School Business Manager Customer Service: Act as first point of contact for enquiries relating to finance, responding within standard procedures or referring the enquiry to an appropriate destination Promote the image of the school in all contacts with the outside world Staff Management and teamwork Work cooperatively with others towards shared goals contributing to the development of others through shared knowledge Provide cover for colleagues where required Ensure CPD is completed as required About You: Essential: GCSE or equivalent in English and Mathematics Sound administrator with attention to detail Articulate, literate and numerate Excellent interpersonal and communication skills (verbal and written) Organisational ability and able to manage time to prioritise tasks and meet deadlines Appreciation of the issues working around young people and prepared to train to gain up to date knowledge of relevant legislation and guidance in relation to working with, and the protection of children and young people. Ability to support the school ethos Confidentiality and discretion Use of initiative Sense of humour Confidence and assertiveness Tidy and organised approach with attention to detail Ability to work under pressure and multi-task Ability to work as part of a team and independently Ability to forge and maintain good relationships with members of staff Takes pride in work and has high expectations of Self and others Willingness to participate fully in the life of the school Willingness to work overtime if required The following would be desirable: A level education or beyond Level 2 Accounting Qualification Previous experience of working in a similar role Previous experience of working with school SIMS system, PS Financials and Tucasi Excellent IT skills including Microsoft Word Publisher and Excel Experience of working with a range of financial software programmes, MIS and Microsoft applications Please note all staff will be required to complete an Enhanced DBS application following the initial offer of employment. Additional Information: Closing date: Friday 28th February 2025 at 5pm Interviews: Week commencing 3rd March 2025 Please note that once you have applied for the role you will be sent an email with an application form and consent form to fill in. These forms will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; Finance, Finance Administration, Finance Administrator, Payroll Administrator, Invoicing, Xero, SAP, Accounts Assistant, Accounts Administrator will also be considered for this role.
Feb 12, 2025
Full time
Job Title: Finance Assistant Location: Waterlooville, Hampshire Salary: Support Staff Grade FTE C1 24,405 per annum Job Type: Full-time, Permanent Hours of Work: 37 hours a week, 52 weeks per year, Working hours are Monday to Thursday 8.30am and 4.30pm Friday 8.30am to 4pm A term-time position may be considered for the right candidate, please note pay will decrease in accordance with reduced paid weeks. The Trustees of the Edith Stein Catholic Academy Trust (ESCAT) are seeking to appoint a Finance Assistant to join our hardworking, committed and enthusiastic team. The position is a pivotal part of the administration of the finances and other resources provided to supp ort the Finance Team. The role will require the successful candidate to liaise with the Teachers and Heads of Department as well as other members of the support staff. The Trustees are looking for someone who will be highly organised and possess good Interpersonal skills. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Trustees welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. About The Role and Responsibilities: Administration/Finance: Data input of orders, invoices, staff expenses and direct debits, as directed, within timescales specified in the School's Manual of Financial Practice and Procedures Supplier details - create new suppliers and amend details of existing ones Assist with reviewing statements on a monthly basis Ensure all supplier invoices are properly authorised and purchase orders are attached Compile and check invoices for BACS processing Raise sales invoices for school lettings and chase for any overdue payments Liaise with leasers, suppliers and parents over any queries or concerns Process weekly banking and input of cash and online income Compiling and input of spend on the school credit cards when the statements are received Assist on Finance desk, processing sales from school shop, recording onto Tucasi and ensuring stock is ordered as appropriate Reports - assist with the production of school trip reports as requested Assist with year -end stock check Any other duties commensurate with the position as directed by the Deputy Finance Manager, Finance Manager or School Business Manager Customer Service: Act as first point of contact for enquiries relating to finance, responding within standard procedures or referring the enquiry to an appropriate destination Promote the image of the school in all contacts with the outside world Staff Management and teamwork Work cooperatively with others towards shared goals contributing to the development of others through shared knowledge Provide cover for colleagues where required Ensure CPD is completed as required About You: Essential: GCSE or equivalent in English and Mathematics Sound administrator with attention to detail Articulate, literate and numerate Excellent interpersonal and communication skills (verbal and written) Organisational ability and able to manage time to prioritise tasks and meet deadlines Appreciation of the issues working around young people and prepared to train to gain up to date knowledge of relevant legislation and guidance in relation to working with, and the protection of children and young people. Ability to support the school ethos Confidentiality and discretion Use of initiative Sense of humour Confidence and assertiveness Tidy and organised approach with attention to detail Ability to work under pressure and multi-task Ability to work as part of a team and independently Ability to forge and maintain good relationships with members of staff Takes pride in work and has high expectations of Self and others Willingness to participate fully in the life of the school Willingness to work overtime if required The following would be desirable: A level education or beyond Level 2 Accounting Qualification Previous experience of working in a similar role Previous experience of working with school SIMS system, PS Financials and Tucasi Excellent IT skills including Microsoft Word Publisher and Excel Experience of working with a range of financial software programmes, MIS and Microsoft applications Please note all staff will be required to complete an Enhanced DBS application following the initial offer of employment. Additional Information: Closing date: Friday 28th February 2025 at 5pm Interviews: Week commencing 3rd March 2025 Please note that once you have applied for the role you will be sent an email with an application form and consent form to fill in. These forms will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; Finance, Finance Administration, Finance Administrator, Payroll Administrator, Invoicing, Xero, SAP, Accounts Assistant, Accounts Administrator will also be considered for this role.
About Marex Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. Established in 2013, CSC Commodities has established a reputation and reach in the energy markets, making markets for all hedgers from producers and refiners to end users including shipping companies, airlines and petchem giants. Specialising in tailor-made derivatives, CSC Commodities allows the client to pick exactly the product specifications they require, with direct access to a dedicated trading team all the way through the barrel. CSC Commodities was acquired by Marex in January 2019 to expand energy sector market making capabilities. This role covers the Energy Derivatives products for CSC Commodities. Role Summary To produce written and verbal commentaries on the energy markets for the firm's sales-trading teams and their trading counterparties, and to produce intelligence on market fundamentals and trends. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, to be shared with the desk's trading counterparties. The focus will be on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, to be shared with the firm's trading counterparties, covering the current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required (for example Shipping Sulphur Cap, or Simple Refinery Margins in Europe.) To provide intelligence, written or on counterparty calls, on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. To produce a "desk view" on behalf of CSC on cracks and refinery and freight differentials. Produce presentations and infographics for market updates and live counterparty calls, establishing yourself as the go-to Energy Research reference point both internally within the Marex group and externally with trading counterparties. Contribute to CSC marketing efforts and engage with counterparties across the three non-US trading regions: Asia, the Middle East, and Europe, in coordination with the sales-trading teams. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess which reports and materials are generating the most engagement. Share this data with the sales-trading teams, enabling them to identify cold, warm, and hot leads for targeted outreach. To be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with the FCA's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research), and the ability to work independently, delivering content with minimal supervision. In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with the ability to effectively communicate with hedging counterparties. Familiarity with the infrastructural support needed to efficiently manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Competencies Exceptional verbal and written communication skills. A collaborative team player who is approachable, self-sufficient, and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight and agility to anticipate future challenges, ensuring operational effectiveness. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Feb 08, 2025
Full time
About Marex Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. CSC specialises in global commodity derivatives with a breadth of expertise in crude oil, refined products, and freight, trading across all exchanges. Established in 2013, CSC Commodities has established a reputation and reach in the energy markets, making markets for all hedgers from producers and refiners to end users including shipping companies, airlines and petchem giants. Specialising in tailor-made derivatives, CSC Commodities allows the client to pick exactly the product specifications they require, with direct access to a dedicated trading team all the way through the barrel. CSC Commodities was acquired by Marex in January 2019 to expand energy sector market making capabilities. This role covers the Energy Derivatives products for CSC Commodities. Role Summary To produce written and verbal commentaries on the energy markets for the firm's sales-trading teams and their trading counterparties, and to produce intelligence on market fundamentals and trends. Responsibilities To work closely with the sales-trading teams to produce daily commentary and content on the Energy Markets, to be shared with the desk's trading counterparties. The focus will be on market fundamentals, trends, technicals, and geopolitics, with relevant outlooks for various time horizons, tailored to specific trading strategies and counterparty types. To produce a more in-depth weekly piece, to be shared with the firm's trading counterparties, covering the current trends and news of the market, and to produce ad-hoc thematic pieces in agreement with the desk when required (for example Shipping Sulphur Cap, or Simple Refinery Margins in Europe.) To provide intelligence, written or on counterparty calls, on European, Middle-Eastern and Asian crude oil, refined products and refinery margins, covering fundamentals and flows. To produce a "desk view" on behalf of CSC on cracks and refinery and freight differentials. Produce presentations and infographics for market updates and live counterparty calls, establishing yourself as the go-to Energy Research reference point both internally within the Marex group and externally with trading counterparties. Contribute to CSC marketing efforts and engage with counterparties across the three non-US trading regions: Asia, the Middle East, and Europe, in coordination with the sales-trading teams. Upload and distribute commentary to relevant platforms for outreach to counterparties. Track and analyse the performance of your content to assess which reports and materials are generating the most engagement. Share this data with the sales-trading teams, enabling them to identify cold, warm, and hot leads for targeted outreach. To be a role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values, at all times complying with the FCA's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Skills and Experience Strong analytical skills, with several years of experience in a relevant field (e.g., investment banking or energy research), and the ability to work independently, delivering content with minimal supervision. In-depth knowledge of the financial services markets and relevant regulatory requirements. Experience with derivatives, swaps, and options, along with the ability to effectively communicate with hedging counterparties. Familiarity with the infrastructural support needed to efficiently manage CSC / Energy Derivatives business lines. Experience working in a regulated environment, with a solid understanding of the associated risk and compliance requirements. Competencies Exceptional verbal and written communication skills. A collaborative team player who is approachable, self-sufficient, and contributes to a positive work environment. Strong attention to detail is essential. Demonstrates a curious and proactive approach to learning. Deep commercial insight and a strong understanding of market dynamics. Results-driven, decisive, and adaptable to the evolving needs of the business. Able to take on significant responsibility with confidence. Resilient and effective in a fast-paced, high-pressure environment. A strategic collaborator, with the foresight and agility to anticipate future challenges, ensuring operational effectiveness. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
CBRE is the global leader in real estate services and leverages the industry's knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Soft Services Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Contract Manager to join the team in Broughton. Role Summary: Responsible for the contract management of the staff, operation and maintenance of all cleaning, waste, grounds, transport, helpdesk and stores performance. Daily management of the soft services team including compliance with CBRE disciplinary processes and procedures. To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the services are immediately reported to both CBRE and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the process and procedures for site. To ensure quality and standards are maintained throughout the facilities. Ensuring business policies and processes are effectively communicated and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Operations Managers to ensure the cooperative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off-site training. This may require nights away from home. Experience Required: Experience in Soft Services industry. BICS certified (Preferable). Experience of soft services delivery within a critical environment with a high volume of staff. Strong communication skills. Ability to lead, motivate and direct a team of operatives. Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). A good level of English and Mathematics required. Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Feb 06, 2025
Full time
CBRE is the global leader in real estate services and leverages the industry's knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Soft Services Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Contract Manager to join the team in Broughton. Role Summary: Responsible for the contract management of the staff, operation and maintenance of all cleaning, waste, grounds, transport, helpdesk and stores performance. Daily management of the soft services team including compliance with CBRE disciplinary processes and procedures. To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the services are immediately reported to both CBRE and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the process and procedures for site. To ensure quality and standards are maintained throughout the facilities. Ensuring business policies and processes are effectively communicated and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Operations Managers to ensure the cooperative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off-site training. This may require nights away from home. Experience Required: Experience in Soft Services industry. BICS certified (Preferable). Experience of soft services delivery within a critical environment with a high volume of staff. Strong communication skills. Ability to lead, motivate and direct a team of operatives. Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). A good level of English and Mathematics required. Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
We have a great opportunity for a Maintenance Operative- Plumbing This will be to join our team based in York- Bootham Park Hospital. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4.30pm This is a mobile role covering the York area. Applicants must have commercial plumbing experience. Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Plumbing. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Feb 06, 2025
Full time
We have a great opportunity for a Maintenance Operative- Plumbing This will be to join our team based in York- Bootham Park Hospital. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4.30pm This is a mobile role covering the York area. Applicants must have commercial plumbing experience. Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in Plumbing. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
We have a great opportunity for a Maintenance Operative- Fabric. This will be to join our team based in Isebrook Hospital. The starting salary for this role is from 28,000 (depending on experience) plus on call allowance. This is a full time position working 37.5 hours per week, Monday-Friday 8am-4pm. This is a mobile role covering Northamptonshire. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in joinery & carpentry. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Feb 05, 2025
Full time
We have a great opportunity for a Maintenance Operative- Fabric. This will be to join our team based in Isebrook Hospital. The starting salary for this role is from 28,000 (depending on experience) plus on call allowance. This is a full time position working 37.5 hours per week, Monday-Friday 8am-4pm. This is a mobile role covering Northamptonshire. Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent in joinery & carpentry. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
About ITS: With over 50 years experience within the construction/Engineering industry and now 19 offices in major cities across the UK, ITS is a well-established and successful recruitment agency that specialises in the Construction/Engineering sector. Each office prides itself with their local knowledge of both candidates and clients and bespoke tailored service. With director s present in each office they are all independently run with hands on management training and all uphold a reputable group ethos. An opportunity has arisen to introduce a new consultant to our Hampshire office, based in Southampton. This location has been established since 2000 and has developed a solid reputation and client base across the South East. This new role would suit a consultant looking to try something new or someone with existing experience in within engineering. The job role and the desk: We require a recruitment consultant to help develop our presence providing permanent and/or freelance operatives within the fire and security service/installation sector. We would consider applicants with recruitment experience within a different sector and training would be provided. This is an exciting challenge for the right person who would have complete exclusivity on this desk, a clear path to progression and opportunities to develop their own team. We are looking for someone who can: Develop and maintain our existing relationships and attract new business. Work with the local team to develop sales in the white collar sector Deliver excellent customer service Confident with scheduling and the time management of yourself and others Ideally have an established business network of your own or good understanding of the fire & security sector. (This is not essential and we will consider candidates from other sectors with a proven track record) Training/Progression opportunities: Training is always offered from one-off specific courses to ongoing distant learning with the REC. ITS always invests time and training to each member of staff and are in the process of developing a new internal industry recognised training and development program in line with other external partners, so each individual can reach their full potential. For this position, full support will be provided to develop a growth strategy with a budget to deliver it. With incentives to ensure that the right individual can get the most out of their team and themselves as a billing manager. Some of the benefits include: Generous salary Car allowance Personal and team commission Quarterly & annual performance bonus' Reward trips This investment helps upkeep our high staff retention. Promotion is a high priority for ITS and we pride ourselves on promoting from within and have many success stories around the group. How to apply: Please send an updated CV. All applications and calls will be treated in the strictest of confidence. Whilst every effort is made, we may not always get the opportunity to respond due to the volume of applications. The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all
Feb 05, 2025
Full time
About ITS: With over 50 years experience within the construction/Engineering industry and now 19 offices in major cities across the UK, ITS is a well-established and successful recruitment agency that specialises in the Construction/Engineering sector. Each office prides itself with their local knowledge of both candidates and clients and bespoke tailored service. With director s present in each office they are all independently run with hands on management training and all uphold a reputable group ethos. An opportunity has arisen to introduce a new consultant to our Hampshire office, based in Southampton. This location has been established since 2000 and has developed a solid reputation and client base across the South East. This new role would suit a consultant looking to try something new or someone with existing experience in within engineering. The job role and the desk: We require a recruitment consultant to help develop our presence providing permanent and/or freelance operatives within the fire and security service/installation sector. We would consider applicants with recruitment experience within a different sector and training would be provided. This is an exciting challenge for the right person who would have complete exclusivity on this desk, a clear path to progression and opportunities to develop their own team. We are looking for someone who can: Develop and maintain our existing relationships and attract new business. Work with the local team to develop sales in the white collar sector Deliver excellent customer service Confident with scheduling and the time management of yourself and others Ideally have an established business network of your own or good understanding of the fire & security sector. (This is not essential and we will consider candidates from other sectors with a proven track record) Training/Progression opportunities: Training is always offered from one-off specific courses to ongoing distant learning with the REC. ITS always invests time and training to each member of staff and are in the process of developing a new internal industry recognised training and development program in line with other external partners, so each individual can reach their full potential. For this position, full support will be provided to develop a growth strategy with a budget to deliver it. With incentives to ensure that the right individual can get the most out of their team and themselves as a billing manager. Some of the benefits include: Generous salary Car allowance Personal and team commission Quarterly & annual performance bonus' Reward trips This investment helps upkeep our high staff retention. Promotion is a high priority for ITS and we pride ourselves on promoting from within and have many success stories around the group. How to apply: Please send an updated CV. All applications and calls will be treated in the strictest of confidence. Whilst every effort is made, we may not always get the opportunity to respond due to the volume of applications. The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all
Our well established client is currently looking for a Helpdesk Operative to join them, initially until April 16.00 - 19.00, Monday - Friday Key Responsibilities/Accountabilities Ensuring all calls are answered within the KPI 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system Provide accurate information to callers promptly, so that Hard FM Team comply with contractual response times Coordinating the daily work flow between all Services Team (Housekeeping, Hard FM, Porters). Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters). Source any additional information in order to respond to Trust staff enquiries accurately and efficiently Proactively provide customers with information on outstanding work requests Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines Undertake general administration to support the department, ensuring all service standards are met. A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirement Skills / Qualifications: Experience of working in a Call Centre or Similar Environment Sound Knowledge of CAFM Systems Accurate Record Keeping Strong IT skills Knowledge of Microsoft Office Educated to a High Standard Ability to manage shift patterns, being flexible Problem-Solving able to handle complex enquiries, Desirable Experience of working in an NHS Environment Level 2 Customer Services Level 2 Business Administration Experience in a Facilities Management background, Key Competencies - Keeping Calm Under Pressure - Courteous and Friendly manner at all times - Excellent Written and Verbal Communication Skills - Good Attention to Detail and Organisational Skills - Customer Service Experience
Jan 31, 2025
Seasonal
Our well established client is currently looking for a Helpdesk Operative to join them, initially until April 16.00 - 19.00, Monday - Friday Key Responsibilities/Accountabilities Ensuring all calls are answered within the KPI 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system Provide accurate information to callers promptly, so that Hard FM Team comply with contractual response times Coordinating the daily work flow between all Services Team (Housekeeping, Hard FM, Porters). Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters). Source any additional information in order to respond to Trust staff enquiries accurately and efficiently Proactively provide customers with information on outstanding work requests Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines Undertake general administration to support the department, ensuring all service standards are met. A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirement Skills / Qualifications: Experience of working in a Call Centre or Similar Environment Sound Knowledge of CAFM Systems Accurate Record Keeping Strong IT skills Knowledge of Microsoft Office Educated to a High Standard Ability to manage shift patterns, being flexible Problem-Solving able to handle complex enquiries, Desirable Experience of working in an NHS Environment Level 2 Customer Services Level 2 Business Administration Experience in a Facilities Management background, Key Competencies - Keeping Calm Under Pressure - Courteous and Friendly manner at all times - Excellent Written and Verbal Communication Skills - Good Attention to Detail and Organisational Skills - Customer Service Experience
