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Sales Director - UKI - London
Aircall
Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About this role Aircall is seeking a Sales Director to lead our fantastic UKI Sales Team and make an impact on this strategic and high potential market. This role includes the management of all AEs closing new revenue. You will report directly to our Global VP Sales and will be responsible for defining the strategic direction of Aircall for UKI. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You're an expert of UKI Go To Market with experience collaborating with Marketing, Partnerships, Outbound. This position is based in London. Key Responsibilities Lead and accelerate UKI sales growth by forecasting, planning and executing business strategies aligned with our growth Strategic leadership - work closely with our senior leadership team to translate our company vision and strategy in your market Work efficiently with other department teams - such as Marketing, Success, Partnerships, Product, Tech - to select, evaluate, and approve opportunities for growth in the UKI market Drive organizational change & scale of our organization through forecast report on key metrics People leadership to build a world-class sales organization for UKI: lead and organize the Sales Teams, optimize the use of resources, time, budget Consider Employee Engagement a priority Create an environment conducive for the Aircall culture to flourish Developing a thorough understanding of the Aircall product, market and industry, as well as competitors Qualifications Previous experience successfully leading and scaling a B2B SaaS Sales team in UKI. Expert on the UKI market and leverage your existing network Demonstrable and impressive track record of growing revenue/ARR through strategic B2B SaaS sales in UKI. Significant experience in the SMB and Mid Market worlds. A previous experience in consultancy or as an analyst is a plus. Substantial commercial experience working in diverse, sales leadership roles, driving and implementing sales strategy and revenue growth Experience working with Channel and technology partners is a plus Proven experience in utilizing an inspirational and hands-on leadership style to drive a high-performing sales culture Strong analytical skills and capacity to challenge other departments (marketing, partnership, success) with empowered data Results driven, Team player with a work hard play hard mentality, ability to use own initiative, self-prioritize - and a good sense of humor is always appreciated :) Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality. Let's grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We're creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we're on. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Aug 09, 2025
Full time
Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About this role Aircall is seeking a Sales Director to lead our fantastic UKI Sales Team and make an impact on this strategic and high potential market. This role includes the management of all AEs closing new revenue. You will report directly to our Global VP Sales and will be responsible for defining the strategic direction of Aircall for UKI. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You're an expert of UKI Go To Market with experience collaborating with Marketing, Partnerships, Outbound. This position is based in London. Key Responsibilities Lead and accelerate UKI sales growth by forecasting, planning and executing business strategies aligned with our growth Strategic leadership - work closely with our senior leadership team to translate our company vision and strategy in your market Work efficiently with other department teams - such as Marketing, Success, Partnerships, Product, Tech - to select, evaluate, and approve opportunities for growth in the UKI market Drive organizational change & scale of our organization through forecast report on key metrics People leadership to build a world-class sales organization for UKI: lead and organize the Sales Teams, optimize the use of resources, time, budget Consider Employee Engagement a priority Create an environment conducive for the Aircall culture to flourish Developing a thorough understanding of the Aircall product, market and industry, as well as competitors Qualifications Previous experience successfully leading and scaling a B2B SaaS Sales team in UKI. Expert on the UKI market and leverage your existing network Demonstrable and impressive track record of growing revenue/ARR through strategic B2B SaaS sales in UKI. Significant experience in the SMB and Mid Market worlds. A previous experience in consultancy or as an analyst is a plus. Substantial commercial experience working in diverse, sales leadership roles, driving and implementing sales strategy and revenue growth Experience working with Channel and technology partners is a plus Proven experience in utilizing an inspirational and hands-on leadership style to drive a high-performing sales culture Strong analytical skills and capacity to challenge other departments (marketing, partnership, success) with empowered data Results driven, Team player with a work hard play hard mentality, ability to use own initiative, self-prioritize - and a good sense of humor is always appreciated :) Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality. Let's grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We're creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we're on. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Customer Success Manager - Arabic Speaker
Canary Technologies, Co.
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! We're seeking a proactive and driven Customer Success Manager (CSM) Arabic Speaker to join our EMEA-focused team. In this role, you'll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. As a CSM, you'll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company's expansion and establish you as a key player in shaping the future of hospitality technology in EMEA. Responsibilities Product Expertise: Deeply understand Canary's products, both current and future, to effectively communicate their value and impact to clients Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary's solutions address their needs, and minimize time-to-value Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary's goals Qualifications Native Arabic Speaker Bachelor's degree 3-5 years of Customer Success experience in a SaaS environment Proven track record of onboarding clients through complex technical challenges Experience managing accounts with annual contract values between $20K-$100K Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders Analytical mindset to assess client needs and develop scalable processes Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations Confidence, charisma, and the ability to seize opportunities to drive growth and success Proficiency with technology and adaptability to dynamic environments Familiarity with hospitality technology is a plus We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month.Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Aug 08, 2025
Full time
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! We're seeking a proactive and driven Customer Success Manager (CSM) Arabic Speaker to join our EMEA-focused team. In this role, you'll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. As a CSM, you'll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company's expansion and establish you as a key player in shaping the future of hospitality technology in EMEA. Responsibilities Product Expertise: Deeply understand Canary's products, both current and future, to effectively communicate their value and impact to clients Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary's solutions address their needs, and minimize time-to-value Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary's goals Qualifications Native Arabic Speaker Bachelor's degree 3-5 years of Customer Success experience in a SaaS environment Proven track record of onboarding clients through complex technical challenges Experience managing accounts with annual contract values between $20K-$100K Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders Analytical mindset to assess client needs and develop scalable processes Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations Confidence, charisma, and the ability to seize opportunities to drive growth and success Proficiency with technology and adaptability to dynamic environments Familiarity with hospitality technology is a plus We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month.Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Manager, Portfolio Solutions, EMEA
Nutanix
Description Manager, Portfolio Solutions, EMEA Overview Nutanix is looking for a customer-focused, technically sharp and experienced Manager to lead our team of specialist Solution Architects across EMEA. This is a strategic role focused on scaling deep technical expertise and aligning specialist resources with the regional sales organisation to build impactful customer solutions across our portfolio.You will partner closely with Sales, Product Management, and Engineering teams to develop technical talent, drive solution design, and help position Nutanix as a trusted advisor to customers throughout the sales lifecycle. What You'll Be Doing Leadership & Strategy Lead, coach, and develop a high-performing team of Portfolio Specialists across EMEA. Define and execute team strategy and OKRs aligned with regional SE and Sales leadership. Support a scalable model for specialist engagement in key sales opportunities and territories. Act as a technical thought leader and evangelist for Nutanix's full product portfolio.Technical Enablement Drive technical excellence within the team through targeted enablement, bootcamps, and continuous learning. Identify and close skill gaps; create clear development paths for career progression. Support field teams by participating in customer engagements, executive briefings, and strategy sessions when needed.Solution Design & Execution Guide the team in aligning customer requirements with Nutanix solutions throughout the pre-sales cycle. Oversee and support delivery of solution demos, evaluations, and Proof-of-Concepts (PoCs). Ensure solution designs are technically sound, scalable, and meet business objectives.Stakeholder Engagement Collaborate with regional sales and se leaders to plan and allocate specialist resources effectively. Serve as the interface between field teams and Product Management, channeling feedback and feature requests into the product roadmap. Participate in product portfolio planning and go-to-market efforts for emerging technologies.Reporting & Operational Excellence Monitor and report on specialist activity, attach rates, and effectiveness across the theatre. Optimise team structure and engagement models for improved performance and outcomes. Design and execute technical webinars, bootcamps, and internal knowledge-sharing initiatives across EMEA. What You'll Bring 3+ years' experience leading pre-sales, Systems Engineering, or specialist technical teams. 5-7+ years in a customer-facing technical role (e.g., Systems Engineer, Solutions Architect). Strong technical experience in virtualization, data center, and hybrid/cloud infrastructure. Strong knowledge of the database, DBaaS, and database automation market, with experience designing database solutions using MS SQL, PostgreSQL, Oracle, MongoDB, or other virtualized database technologies. Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) Strong knowledge of SMB, NFS, S3 Protocols Ability to build credibility and influence with technical leaders and C-level stakeholders. Proven success aligning technical architectures with business objectives in complex enterprise environments. Strong understanding of sales methodologies, and experience supporting solution development and execution across the full sales cycle. Demonstrated ability to build, scale, and mentor high-performance teams in a distributed environment. Excellent communication, storytelling, and strategic thinking capabilities. Hands-on, proactive leadership style - a "do what it takes" mindset to drive results. High degree of personal and professional integrity.At Nutanix, we're building the future of hybrid cloud - making infrastructure invisible so IT can focus on business outcomes. You'll join a high-impact team where your leadership directly shapes how we engage with customers, grow our portfolio presence, and develop the next generation of specialist talent.Join us and help lead the next wave of cloud innovation across EMEA We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting .
Aug 07, 2025
Full time
Description Manager, Portfolio Solutions, EMEA Overview Nutanix is looking for a customer-focused, technically sharp and experienced Manager to lead our team of specialist Solution Architects across EMEA. This is a strategic role focused on scaling deep technical expertise and aligning specialist resources with the regional sales organisation to build impactful customer solutions across our portfolio.You will partner closely with Sales, Product Management, and Engineering teams to develop technical talent, drive solution design, and help position Nutanix as a trusted advisor to customers throughout the sales lifecycle. What You'll Be Doing Leadership & Strategy Lead, coach, and develop a high-performing team of Portfolio Specialists across EMEA. Define and execute team strategy and OKRs aligned with regional SE and Sales leadership. Support a scalable model for specialist engagement in key sales opportunities and territories. Act as a technical thought leader and evangelist for Nutanix's full product portfolio.Technical Enablement Drive technical excellence within the team through targeted enablement, bootcamps, and continuous learning. Identify and close skill gaps; create clear development paths for career progression. Support field teams by participating in customer engagements, executive briefings, and strategy sessions when needed.Solution Design & Execution Guide the team in aligning customer requirements with Nutanix solutions throughout the pre-sales cycle. Oversee and support delivery of solution demos, evaluations, and Proof-of-Concepts (PoCs). Ensure solution designs are technically sound, scalable, and meet business objectives.Stakeholder Engagement Collaborate with regional sales and se leaders to plan and allocate specialist resources effectively. Serve as the interface between field teams and Product Management, channeling feedback and feature requests into the product roadmap. Participate in product portfolio planning and go-to-market efforts for emerging technologies.Reporting & Operational Excellence Monitor and report on specialist activity, attach rates, and effectiveness across the theatre. Optimise team structure and engagement models for improved performance and outcomes. Design and execute technical webinars, bootcamps, and internal knowledge-sharing initiatives across EMEA. What You'll Bring 3+ years' experience leading pre-sales, Systems Engineering, or specialist technical teams. 5-7+ years in a customer-facing technical role (e.g., Systems Engineer, Solutions Architect). Strong technical experience in virtualization, data center, and hybrid/cloud infrastructure. Strong knowledge of the database, DBaaS, and database automation market, with experience designing database solutions using MS SQL, PostgreSQL, Oracle, MongoDB, or other virtualized database technologies. Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) Strong knowledge of SMB, NFS, S3 Protocols Ability to build credibility and influence with technical leaders and C-level stakeholders. Proven success aligning technical architectures with business objectives in complex enterprise environments. Strong understanding of sales methodologies, and experience supporting solution development and execution across the full sales cycle. Demonstrated ability to build, scale, and mentor high-performance teams in a distributed environment. Excellent communication, storytelling, and strategic thinking capabilities. Hands-on, proactive leadership style - a "do what it takes" mindset to drive results. High degree of personal and professional integrity.At Nutanix, we're building the future of hybrid cloud - making infrastructure invisible so IT can focus on business outcomes. You'll join a high-impact team where your leadership directly shapes how we engage with customers, grow our portfolio presence, and develop the next generation of specialist talent.Join us and help lead the next wave of cloud innovation across EMEA We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting .
Deliveroo
Senior Operations Manager - New Partner Experience (SMB Hub)
Deliveroo Manchester, Lancashire
The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we've got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Senior Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester and reporting to the Head Of New Partner Experience, this is an ideal role for an individual who has experience in delivering a number of support roles that enables large operations to run smoothly whilst also being able to design and implement long term initiatives that drive change. Core Responsibilities Operational Leadership & Team Management Guide daily activities across operational functions, ensuring service excellence, adherence to performance targets, and seamless cross-team collaboration Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives-such as revenue growth, profitability, and efficiency. Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff What you'll be doing Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. Transforming insights into actionable, measurable, and resilient growth plans Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities. Manage a team of Onboarding Agents across one of Deliveroos key markets. Acting as a mentor and senior lead to junior Team Leads. The Candidate This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Good organisational skills with the ability to balance multiple priorities in a live operational environment Strong written and verbal communication skills Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented Strong eye to detail with proven ability to think outside of the box in order to create long term solutions A self-starter; proactive & always thinking of what the next step needs to be in order to future proof Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome The desired experiences include: Minimum 3 years of experience in function that is focused on driving performance improvements Minimum 5 years in people leadership roles Experience working within Contact Centre environments Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Aug 07, 2025
Full time
The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we've got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Senior Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester and reporting to the Head Of New Partner Experience, this is an ideal role for an individual who has experience in delivering a number of support roles that enables large operations to run smoothly whilst also being able to design and implement long term initiatives that drive change. Core Responsibilities Operational Leadership & Team Management Guide daily activities across operational functions, ensuring service excellence, adherence to performance targets, and seamless cross-team collaboration Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives-such as revenue growth, profitability, and efficiency. Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff What you'll be doing Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. Transforming insights into actionable, measurable, and resilient growth plans Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities. Manage a team of Onboarding Agents across one of Deliveroos key markets. Acting as a mentor and senior lead to junior Team Leads. The Candidate This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Good organisational skills with the ability to balance multiple priorities in a live operational environment Strong written and verbal communication skills Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented Strong eye to detail with proven ability to think outside of the box in order to create long term solutions A self-starter; proactive & always thinking of what the next step needs to be in order to future proof Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome The desired experiences include: Minimum 3 years of experience in function that is focused on driving performance improvements Minimum 5 years in people leadership roles Experience working within Contact Centre environments Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Product Specialist (Product Manager) Infrastructure Security
BT Group
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Product Specialist (Product Manager) Infrastructure Security Posting Date: 4 Aug 2025 Function: Product & Propositions Unit: Business Location: One Braham (4140), London, United Kingdom Closing Date: Wednesday 13th August 2025 Locations: Birmingham, Bristol, London and Manchester Since forming as a unified security organisation in 2014, we have grown to a circa £600m business today. We have strong plans and ambition to grow to £1bn before 2030. Our goal is to make BT the standout company within the security space across SMB, Corporate and Public sector customers. An important element of this role is to lead on operational excellence and consistency across the network security portfolio overall to support growth across all of BT Business channels in the UK. What you'll be doing Taking the lead on identifying future opportunities for the infrastructure security portfolio Consistently looking to grow the market opportunity for Infrastructure security defining the channels that we will sell in (including Digital marketplaces & public sector) Own the customer experience for Infrastructure security vendors to ensure it is consistent across the vendors and the channels Owning the definition of future capabilities that the vendor specific product managers can then consistently implement Experience needed to be successful in the role: Previous experience managing the end-to-end product lifecycle from concept to market launch. This involves idea generation and then development through to market launch using agile methodologies. A strong understanding of the MSP and firewall Cyber Security Market & how this differs across business channels. Extensive experience of engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level). Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. Proven ability to translate customer and market demand into product development decisions, requirements and user stories The skills you'll need Product Lifecycle User Experience Design Stakeholder Management Platform/ Technology Architecture & Feasibility Annual on target bonus 10% (based on both personal and company performance) BT Pension scheme; minimum 5% employee contribution, BT contribution 10% 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service. 2 weeks carer's leave From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. Life Assurance (4 x life cover pay) Exclusive colleague discounts on our latest and greatest BT broadband packages 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers. Discounted EE TV including TNT Sport and the NOW Entertainment membership. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Volunteering days so you can give back to your local community. Brand new electric vehicle salary sacrifice arrangement, known as 'My EV.' 24/7 private virtual GP appointments for UK colleagues With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Aug 06, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Product Specialist (Product Manager) Infrastructure Security Posting Date: 4 Aug 2025 Function: Product & Propositions Unit: Business Location: One Braham (4140), London, United Kingdom Closing Date: Wednesday 13th August 2025 Locations: Birmingham, Bristol, London and Manchester Since forming as a unified security organisation in 2014, we have grown to a circa £600m business today. We have strong plans and ambition to grow to £1bn before 2030. Our goal is to make BT the standout company within the security space across SMB, Corporate and Public sector customers. An important element of this role is to lead on operational excellence and consistency across the network security portfolio overall to support growth across all of BT Business channels in the UK. What you'll be doing Taking the lead on identifying future opportunities for the infrastructure security portfolio Consistently looking to grow the market opportunity for Infrastructure security defining the channels that we will sell in (including Digital marketplaces & public sector) Own the customer experience for Infrastructure security vendors to ensure it is consistent across the vendors and the channels Owning the definition of future capabilities that the vendor specific product managers can then consistently implement Experience needed to be successful in the role: Previous experience managing the end-to-end product lifecycle from concept to market launch. This involves idea generation and then development through to market launch using agile methodologies. A strong understanding of the MSP and firewall Cyber Security Market & how this differs across business channels. Extensive experience of engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level). Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. Proven ability to translate customer and market demand into product development decisions, requirements and user stories The skills you'll need Product Lifecycle User Experience Design Stakeholder Management Platform/ Technology Architecture & Feasibility Annual on target bonus 10% (based on both personal and company performance) BT Pension scheme; minimum 5% employee contribution, BT contribution 10% 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service. 2 weeks carer's leave From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. Life Assurance (4 x life cover pay) Exclusive colleague discounts on our latest and greatest BT broadband packages 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers. Discounted EE TV including TNT Sport and the NOW Entertainment membership. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Volunteering days so you can give back to your local community. Brand new electric vehicle salary sacrifice arrangement, known as 'My EV.' 24/7 private virtual GP appointments for UK colleagues With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Head of Sales & Partnerships
Story Terrace Inc.
About Blink Payment Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's. It's an exciting time to join us - as we're growing fast! With new products, customers and huge plans for exponential growth, there's plenty of opportunity to make your mark. What makes us unique? 1. A platform that provides options - Our platform provides every paymenttype a business will ever need, allowing your business to adapt and grow alongside your payment provider. 2. Simplicity - We like to keep things simple, there's no need for multiple platforms, business payments and reconciliations are kept in one easy-to-use platform. 3. Personal touch - A support team available via online livechat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls. Our core values: Be proactive ️ Own the solution Win with integrity Ready to help About the role The Head of Sales & Partnerships at Blink Payment is a pivotal leadership role, responsible for driving revenue growth through new account acquisition. This role will lead all merchant sales, partnership sales and partnership management initiatives. The primary focus will be developing high-functioning teams acquiring small & medium businesses within selected industry verticals either through Partner relationships or directly with Blink You will play a key role in developing and executing innovative growth strategies tailored to the evolving needs of our clients. As a strategic leader, you will be instrumental in building and managing a high-performing commercial team committed to achieving ambitious targets. Reporting to the Chief Revenue Officer and working with the other Revenue function heads you will help define commercial objectives and performance metrics, while also contributing to the broader strategic direction of the company. You will act as a trusted advisor to key clients, ensuring our payment solutions are effectively aligned with their business goals and delivering exceptional client experiences. A proactive and analytical mindset is essential for understanding the interoperations between ISV partnerships and merchant level sales. Your insights will directly influence product positioning and go-to-market strategies. Above all, your leadership will inspire a culture of collaboration, transparency, and continuous improvement within the sales organisation. Key Responsibilities Own and Evolve the Sales & Partnerships Strategy Develop and continuously refine a comprehensive commercial strategy that supports Blink Payment's revenue growth objectives, from direct sales to strategic partnerships. Lead and Grow a High-Performing Team Mentor and scale a team of Sales Account Executives, Partnership Managers, and Demand Generation specialists with clear targets, career development plans, and a performance driven culture. Set and Manage KPIs & Targets Define and track sales metrics across all commercial roles, aligning KPIs and revenue goals with companywide growth priorities. Oversee Forecasting and Budgets Own forecasting, budgeting, and performance reporting for sales and partnerships, ensuring financial accountability and strategic accuracy. Champion CRM Best Practices Drive Salesforce adoption and data integrity through hands-on leadership, process discipline, and best practice sharing. Drive Revenue Across Key Merchant Verticals Target new merchant acquisition in SMB sectors including Waste Management, Legal, Removals, Property, Trades and more via both direct outreach and partner channels. Build & Optimise the Sales Lifecycle Own the end-to-end sales process from lead generation to deal close, applying proven methodologies (MEDDPICC preferred) to maintain pipeline health and conversion. Scale Demand Generation Oversee internal and partner-led top-of-funnel activity, ensuring demand gen is optimised, measured, and aligned with pipeline goals. Develop Scalable Partner & Affiliate Programmes Launch and grow effective technology and affiliate partnerships; sourcing, contracting, and integrating with partners to unlock new revenue streams and customer value. Align Commercial Strategy Cross-Functionally Work together with Marketing, Product, Client Success, Legal and Finance to ensure commercial execution is aligned, compliant, and impactful maximising field events, collateral, and strategic positioning. Key Skills/Experience: At least 7 years of leadership experience in sales & partnership roles within the fintech and/or payment processing industry. Proven ability to lead direct sales teams in a high-growth environment, particularly in closing large, complex deals within the payments ecosystem. Proven ability to lead partnership sales and partnership management teams in a high-growth environment, particularly in closing large, complex ISV deals within the payments ecosystem. Demonstrated success in developing and executing effective sales strategies and tactics. Strong knowledge of payment solutions, merchant services, and the evolving landscape of digital payments. Adept at influencing stakeholders at all levels, both internally and externally, to gain buy-in and support for sales initiatives. Strong analytical skills with the ability to interpret sales data and market trends. Outstanding interpersonal and communication skills with a penchant for negotiation. Empathetic leader, skilled in delivering results through others with humility. A results-driven mindset with a passion for driving growth and achieving targets. Willingness to travel as necessary to meet clients and partners. Why join Blink Payment? Come on board a fast growing privately owned business 26 Days Annual Leave + Bank Holidays An additional day of annual leave for your Birthday Early finish on a Friday at 3:30PM Private Health Insurance (Vitality) Access to Perkbox - our flexible benefits portal Matched pension contributions up to 6% Enhanced maternity/paternity leave Frequent company social events + quarterly company off-sites Learning & Development Opportunities
Jul 31, 2025
Full time
About Blink Payment Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's. It's an exciting time to join us - as we're growing fast! With new products, customers and huge plans for exponential growth, there's plenty of opportunity to make your mark. What makes us unique? 1. A platform that provides options - Our platform provides every paymenttype a business will ever need, allowing your business to adapt and grow alongside your payment provider. 2. Simplicity - We like to keep things simple, there's no need for multiple platforms, business payments and reconciliations are kept in one easy-to-use platform. 3. Personal touch - A support team available via online livechat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls. Our core values: Be proactive ️ Own the solution Win with integrity Ready to help About the role The Head of Sales & Partnerships at Blink Payment is a pivotal leadership role, responsible for driving revenue growth through new account acquisition. This role will lead all merchant sales, partnership sales and partnership management initiatives. The primary focus will be developing high-functioning teams acquiring small & medium businesses within selected industry verticals either through Partner relationships or directly with Blink You will play a key role in developing and executing innovative growth strategies tailored to the evolving needs of our clients. As a strategic leader, you will be instrumental in building and managing a high-performing commercial team committed to achieving ambitious targets. Reporting to the Chief Revenue Officer and working with the other Revenue function heads you will help define commercial objectives and performance metrics, while also contributing to the broader strategic direction of the company. You will act as a trusted advisor to key clients, ensuring our payment solutions are effectively aligned with their business goals and delivering exceptional client experiences. A proactive and analytical mindset is essential for understanding the interoperations between ISV partnerships and merchant level sales. Your insights will directly influence product positioning and go-to-market strategies. Above all, your leadership will inspire a culture of collaboration, transparency, and continuous improvement within the sales organisation. Key Responsibilities Own and Evolve the Sales & Partnerships Strategy Develop and continuously refine a comprehensive commercial strategy that supports Blink Payment's revenue growth objectives, from direct sales to strategic partnerships. Lead and Grow a High-Performing Team Mentor and scale a team of Sales Account Executives, Partnership Managers, and Demand Generation specialists with clear targets, career development plans, and a performance driven culture. Set and Manage KPIs & Targets Define and track sales metrics across all commercial roles, aligning KPIs and revenue goals with companywide growth priorities. Oversee Forecasting and Budgets Own forecasting, budgeting, and performance reporting for sales and partnerships, ensuring financial accountability and strategic accuracy. Champion CRM Best Practices Drive Salesforce adoption and data integrity through hands-on leadership, process discipline, and best practice sharing. Drive Revenue Across Key Merchant Verticals Target new merchant acquisition in SMB sectors including Waste Management, Legal, Removals, Property, Trades and more via both direct outreach and partner channels. Build & Optimise the Sales Lifecycle Own the end-to-end sales process from lead generation to deal close, applying proven methodologies (MEDDPICC preferred) to maintain pipeline health and conversion. Scale Demand Generation Oversee internal and partner-led top-of-funnel activity, ensuring demand gen is optimised, measured, and aligned with pipeline goals. Develop Scalable Partner & Affiliate Programmes Launch and grow effective technology and affiliate partnerships; sourcing, contracting, and integrating with partners to unlock new revenue streams and customer value. Align Commercial Strategy Cross-Functionally Work together with Marketing, Product, Client Success, Legal and Finance to ensure commercial execution is aligned, compliant, and impactful maximising field events, collateral, and strategic positioning. Key Skills/Experience: At least 7 years of leadership experience in sales & partnership roles within the fintech and/or payment processing industry. Proven ability to lead direct sales teams in a high-growth environment, particularly in closing large, complex deals within the payments ecosystem. Proven ability to lead partnership sales and partnership management teams in a high-growth environment, particularly in closing large, complex ISV deals within the payments ecosystem. Demonstrated success in developing and executing effective sales strategies and tactics. Strong knowledge of payment solutions, merchant services, and the evolving landscape of digital payments. Adept at influencing stakeholders at all levels, both internally and externally, to gain buy-in and support for sales initiatives. Strong analytical skills with the ability to interpret sales data and market trends. Outstanding interpersonal and communication skills with a penchant for negotiation. Empathetic leader, skilled in delivering results through others with humility. A results-driven mindset with a passion for driving growth and achieving targets. Willingness to travel as necessary to meet clients and partners. Why join Blink Payment? Come on board a fast growing privately owned business 26 Days Annual Leave + Bank Holidays An additional day of annual leave for your Birthday Early finish on a Friday at 3:30PM Private Health Insurance (Vitality) Access to Perkbox - our flexible benefits portal Matched pension contributions up to 6% Enhanced maternity/paternity leave Frequent company social events + quarterly company off-sites Learning & Development Opportunities
Deliveroo
New Partner Experience Agent - French Speaking
Deliveroo Manchester, Lancashire
The Role We are building a Restaurant Launch Team to engage with our new restaurant partners on the Deliveroo platform within the EU small and medium businesses (SMB) team. This team centralizes restaurant launch and sales development activities to support our European markets, ensuring a consistent approach across all restaurant partners. As a New Partner Experience Agent, you will support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed. This role involves working to tight deadlines, managing requests from restaurants nationwide. It is a hybrid position after passing probation, reporting to your Restaurant Launch Team Leader. The base salary is £26,600, with a potential bonus of up to £6,000 annually, paid quarterly. The start date is 30th June 2025. What you will do Assist new restaurant partners via phone to set up their accounts and prepare them to start accepting orders. Collaborate with the launch team, sales team, and account managers to represent Deliveroo to new partners. Achieve challenging KPIs while maintaining excellent customer service. Maintain organized daily call plans to meet your goals. What you'll need to be successful Native or fluent in French and English. Confidence in making regular calls and a strong phone presence. IT literacy and ability to keep systems updated. Team player with a positive attitude and good interpersonal skills. Commitment to professional development. A positive influence on colleagues and a collaborative work style. Why Deliveroo? Deliveroo is more than just quick food delivery; it is a high-growth, innovative company facing exciting challenges and opportunities. We aim to be the definitive food app, transforming the way people think about food through technology and rapid industry expansion. Benefits and Diversity We prioritize employee welfare and offer comprehensive benefits covering health, family, finance, community, growth, time off, and relocation. We celebrate diversity and inclusivity, welcoming individuals regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in this dynamic industry.
Jul 29, 2025
Full time
The Role We are building a Restaurant Launch Team to engage with our new restaurant partners on the Deliveroo platform within the EU small and medium businesses (SMB) team. This team centralizes restaurant launch and sales development activities to support our European markets, ensuring a consistent approach across all restaurant partners. As a New Partner Experience Agent, you will support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed. This role involves working to tight deadlines, managing requests from restaurants nationwide. It is a hybrid position after passing probation, reporting to your Restaurant Launch Team Leader. The base salary is £26,600, with a potential bonus of up to £6,000 annually, paid quarterly. The start date is 30th June 2025. What you will do Assist new restaurant partners via phone to set up their accounts and prepare them to start accepting orders. Collaborate with the launch team, sales team, and account managers to represent Deliveroo to new partners. Achieve challenging KPIs while maintaining excellent customer service. Maintain organized daily call plans to meet your goals. What you'll need to be successful Native or fluent in French and English. Confidence in making regular calls and a strong phone presence. IT literacy and ability to keep systems updated. Team player with a positive attitude and good interpersonal skills. Commitment to professional development. A positive influence on colleagues and a collaborative work style. Why Deliveroo? Deliveroo is more than just quick food delivery; it is a high-growth, innovative company facing exciting challenges and opportunities. We aim to be the definitive food app, transforming the way people think about food through technology and rapid industry expansion. Benefits and Diversity We prioritize employee welfare and offer comprehensive benefits covering health, family, finance, community, growth, time off, and relocation. We celebrate diversity and inclusivity, welcoming individuals regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in this dynamic industry.
Redline Group Ltd
Partner Success Manager - B2B Channel/MSP
Redline Group Ltd
Are you a Partner Success Manager - B2B Channel/MSP, looking for a new opportunity? If so, our client, a global consumer electronics company, is actively expanding their team. This role is based at one of their flagship centres in Surrey. Key Responsibilities: As the Partner Success Manager - B2B Channel/MSP, Surrey, you will: Serve as primary contact between the company program and partners (including MSPs, VARs and carriers), and make sure all benefits are successfully delivered. Deliver events and workshops to recruit, educate and grow the company program jointly with the local sales teams. Develop technical training content (for example KBAs, blogs, and product demonstration videos) to level-up solution expertise. Troubleshoot and escalate issues that arise from partners. Develop strong relationships with internal stakeholders and key account teams across business subsidiaries. Engage directly with key MSP partners through meetings and calls, supporting device and solution adoption strategies and identifying business expansion opportunities Work directly with MSP partners to understand their business and drive them to build new managed services and device as a service offering utilizing devices, solutions and services. Work alongside local account teams in UK and Europe to develop strong relationships with key partners at all levels (technical and business), identifying key decision makers and influencers to create action plans in order to drive success initiatives. (European travel required) Key Requirements: To be considered for this Partner Success Manager - B2B Channel/MSP job in Surrey, you must have: Knowledge and experience in launching/supporting managed mobility service for large enterprise and SMB markets gained from managed service providers (MSP) background. Hands-on experiences in supporting Android Enterprise management or similar mobility management platforms in technical levels. Customer Empathy - someone who is curious about the customer, and genuinely wants to ease their pain points Strategic thinker - ability to come up with an effective plan for tackling their territory, and see how those fits into the overall company strategy APPLY NOW by sending your CV to (url removed).
Jul 29, 2025
Full time
Are you a Partner Success Manager - B2B Channel/MSP, looking for a new opportunity? If so, our client, a global consumer electronics company, is actively expanding their team. This role is based at one of their flagship centres in Surrey. Key Responsibilities: As the Partner Success Manager - B2B Channel/MSP, Surrey, you will: Serve as primary contact between the company program and partners (including MSPs, VARs and carriers), and make sure all benefits are successfully delivered. Deliver events and workshops to recruit, educate and grow the company program jointly with the local sales teams. Develop technical training content (for example KBAs, blogs, and product demonstration videos) to level-up solution expertise. Troubleshoot and escalate issues that arise from partners. Develop strong relationships with internal stakeholders and key account teams across business subsidiaries. Engage directly with key MSP partners through meetings and calls, supporting device and solution adoption strategies and identifying business expansion opportunities Work directly with MSP partners to understand their business and drive them to build new managed services and device as a service offering utilizing devices, solutions and services. Work alongside local account teams in UK and Europe to develop strong relationships with key partners at all levels (technical and business), identifying key decision makers and influencers to create action plans in order to drive success initiatives. (European travel required) Key Requirements: To be considered for this Partner Success Manager - B2B Channel/MSP job in Surrey, you must have: Knowledge and experience in launching/supporting managed mobility service for large enterprise and SMB markets gained from managed service providers (MSP) background. Hands-on experiences in supporting Android Enterprise management or similar mobility management platforms in technical levels. Customer Empathy - someone who is curious about the customer, and genuinely wants to ease their pain points Strategic thinker - ability to come up with an effective plan for tackling their territory, and see how those fits into the overall company strategy APPLY NOW by sending your CV to (url removed).
Customer Success Manager, SMB (German)
1Password
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
Jul 25, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details
Sr Customer Success Manager (UK)
Relometrics
About Relo Metrics Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through innovative, intuitive data solutions. Relo Metrics is an AI-powered, fast-growing, global SaaS company that works with marquee sports leagues, clubs, agencies, and brands to help them realize and optimize the value of their sports sponsorship investments. Our sponsorship analytics platform empowers our clients with the insights they need to retain and grow revenue, supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience, with a SaaS/data or Sports Sponsorship/Partnership background, and thrive in a fast-paced environment. This role involves partnering with Marketing, Product, Sales, and Executive Leadership to orchestrate account success. What You'll be Doing Deliver value to a portfolio of rights holder, agency, and brand clients through day-to-day account management and operational support to retain and grow accounts. Develop annual account plans outlining strategies for client success and advocate for internal resources. Negotiate and close up-selling and renewal opportunities. Serve as the lead point of contact for assigned client accounts. Build and maintain strong, strategic relationships with clients' executives. Guide clients in platform usage to meet their business needs and maximize value. Monitor client performance, share best practices, and identify new business opportunities. Collaborate with Data Ops and Support teams on high-impact requests and escalations. Identify internal process improvements to enhance service delivery. Communicate project and client activity updates internally, highlighting opportunities for product development or documentation. Create and share client case studies with Marketing to showcase platform success stories. Maintain and update CRM for accurate data capture, account management, and forecasting. Qualifications 4-7 years' experience managing a book of business with a focus on recurring revenue, including renewals and upselling. Proven ability to grow and expand revenue streams. Strong executive presence with the ability to articulate value at all levels. Entrepreneurial mindset focused on business strategy and customer success. Excellent problem-solving and analytical skills. Experience with tools like Salesforce, Pendo, or similar Customer Success platforms. Willingness to travel approximately 25% of the time. Customer-centric mindset. What's In It For You? At Relo Metrics, the total rewards package includes a competitive base salary, benefits, and wellness programs. The estimated base salary for this role is £65,000 annually , which may vary based on experience, location, and market conditions. The package may also include a bonus, commission, or stock incentives. More details will be shared during the hiring process. Learn more at . Note: This position offers hybrid work. Relo Metrics is primarily considering applicants residing in the London area for business needs, including client interaction, team collaboration, and timezone considerations.
Jul 24, 2025
Full time
About Relo Metrics Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through innovative, intuitive data solutions. Relo Metrics is an AI-powered, fast-growing, global SaaS company that works with marquee sports leagues, clubs, agencies, and brands to help them realize and optimize the value of their sports sponsorship investments. Our sponsorship analytics platform empowers our clients with the insights they need to retain and grow revenue, supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience, with a SaaS/data or Sports Sponsorship/Partnership background, and thrive in a fast-paced environment. This role involves partnering with Marketing, Product, Sales, and Executive Leadership to orchestrate account success. What You'll be Doing Deliver value to a portfolio of rights holder, agency, and brand clients through day-to-day account management and operational support to retain and grow accounts. Develop annual account plans outlining strategies for client success and advocate for internal resources. Negotiate and close up-selling and renewal opportunities. Serve as the lead point of contact for assigned client accounts. Build and maintain strong, strategic relationships with clients' executives. Guide clients in platform usage to meet their business needs and maximize value. Monitor client performance, share best practices, and identify new business opportunities. Collaborate with Data Ops and Support teams on high-impact requests and escalations. Identify internal process improvements to enhance service delivery. Communicate project and client activity updates internally, highlighting opportunities for product development or documentation. Create and share client case studies with Marketing to showcase platform success stories. Maintain and update CRM for accurate data capture, account management, and forecasting. Qualifications 4-7 years' experience managing a book of business with a focus on recurring revenue, including renewals and upselling. Proven ability to grow and expand revenue streams. Strong executive presence with the ability to articulate value at all levels. Entrepreneurial mindset focused on business strategy and customer success. Excellent problem-solving and analytical skills. Experience with tools like Salesforce, Pendo, or similar Customer Success platforms. Willingness to travel approximately 25% of the time. Customer-centric mindset. What's In It For You? At Relo Metrics, the total rewards package includes a competitive base salary, benefits, and wellness programs. The estimated base salary for this role is £65,000 annually , which may vary based on experience, location, and market conditions. The package may also include a bonus, commission, or stock incentives. More details will be shared during the hiring process. Learn more at . Note: This position offers hybrid work. Relo Metrics is primarily considering applicants residing in the London area for business needs, including client interaction, team collaboration, and timezone considerations.
DACH Customer Success Manager
Vanta Inc.
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 3-4 years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Jul 24, 2025
Full time
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 3-4 years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Tru Talent
Key Account Manager
Tru Talent Bournemouth, Dorset
Key Account Manager Location: Bournemouth (with potential for occasional travel) Salary: £40,000 with strong commission structure (OTE discussed upon application) Hours: Monday to Friday - 8:30am to 5:30pm Are you a driven sales professional with a passion for building strong client relationships and delivering exceptional service? We are currently seeking a Key Account Manager to join our client's Direct Sales team. This role will see you manage and grow existing relationships with small to mid-sized business clients, focusing on upselling, cross-selling, and ensuring long-term customer satisfaction. You'll be joining a fast-paced, collaborative team environment where you'll play a crucial part in the sales success. If you enjoy combining strategic account management with a hands-on sales approach, this could be the perfect next step in your career. Responsibilities and Duties of the Key Account Manager: Manage a portfolio of up to 100 SMB clients (Apply online only) seats), ensuring a high level of service and retention Handle a full sales pipeline, managing opportunities from renewal through to upsell and cross-sell Build long-term strategic relationships by understanding key customer needs and aligning them with the right solutions Address client issues proactively and help resolve challenges to maintain trust and satisfaction Assist in negotiating contracts and supporting customer long-term goals Work collaboratively with more experienced sales colleagues to develop account plans and strategies Execute a Hunter/Farmer approach to grow revenue within existing accounts Conduct virtual and in-person business reviews (QBRs) with clients to align goals and maximise value Provide product demonstrations and support targeted sales initiatives Use CRM tools to manage activities and maintain accurate sales forecasts Continuously learn from senior team members and shadow key meetings to build expertise What we're looking for in a Key Account Manager: Minimum 4 years of sales experience, with at least 2 years in a field or quota-based role Background in technology or SaaS sales preferred - cybersecurity knowledge is a strong plus Proven track record in account management, opportunity progression, and revenue growth Strong interpersonal skills with the ability to communicate clearly and confidently at all levels Excellent organisational skills, attention to detail, and a self-starter mindset Comfortable using CRM systems (Salesforce experience is an advantage) Analytical and commercially minded, with a solutions-driven approach Able to work independently while collaborating with internal teams and external partners Adaptable, coachable, and driven to meet and exceed targets Click 'Apply Now' to take the next step in your career. INDTTT
Jul 24, 2025
Full time
Key Account Manager Location: Bournemouth (with potential for occasional travel) Salary: £40,000 with strong commission structure (OTE discussed upon application) Hours: Monday to Friday - 8:30am to 5:30pm Are you a driven sales professional with a passion for building strong client relationships and delivering exceptional service? We are currently seeking a Key Account Manager to join our client's Direct Sales team. This role will see you manage and grow existing relationships with small to mid-sized business clients, focusing on upselling, cross-selling, and ensuring long-term customer satisfaction. You'll be joining a fast-paced, collaborative team environment where you'll play a crucial part in the sales success. If you enjoy combining strategic account management with a hands-on sales approach, this could be the perfect next step in your career. Responsibilities and Duties of the Key Account Manager: Manage a portfolio of up to 100 SMB clients (Apply online only) seats), ensuring a high level of service and retention Handle a full sales pipeline, managing opportunities from renewal through to upsell and cross-sell Build long-term strategic relationships by understanding key customer needs and aligning them with the right solutions Address client issues proactively and help resolve challenges to maintain trust and satisfaction Assist in negotiating contracts and supporting customer long-term goals Work collaboratively with more experienced sales colleagues to develop account plans and strategies Execute a Hunter/Farmer approach to grow revenue within existing accounts Conduct virtual and in-person business reviews (QBRs) with clients to align goals and maximise value Provide product demonstrations and support targeted sales initiatives Use CRM tools to manage activities and maintain accurate sales forecasts Continuously learn from senior team members and shadow key meetings to build expertise What we're looking for in a Key Account Manager: Minimum 4 years of sales experience, with at least 2 years in a field or quota-based role Background in technology or SaaS sales preferred - cybersecurity knowledge is a strong plus Proven track record in account management, opportunity progression, and revenue growth Strong interpersonal skills with the ability to communicate clearly and confidently at all levels Excellent organisational skills, attention to detail, and a self-starter mindset Comfortable using CRM systems (Salesforce experience is an advantage) Analytical and commercially minded, with a solutions-driven approach Able to work independently while collaborating with internal teams and external partners Adaptable, coachable, and driven to meet and exceed targets Click 'Apply Now' to take the next step in your career. INDTTT
GTM Programme Manager
Silverbear Ltd.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: United Kingdom (London / hybrid) Reports to: Chief Executive Officer Contract: Fixed-Term (12-18 months) Company: ClearCourse Join ClearCourse at a defining moment in our journey ClearCourse is a fast-growing software and payments group, backed by private equity and built to support ambitious small and medium-sized businesses. With a portfolio of over 30 specialist software brands, we're investing heavily in scaling our commercial engine, and we're now looking for an exceptional GTM Transformation Programme Manager to help lead that charge. Reporting directly to our CEO, this is a unique opportunity to shape and deliver a strategic, company-wide transformation programme across Sales, Marketing, Product and Customer Success. You'll join us on a 12-18 month contract, guiding the design and rollout of key go-to-market initiatives; from digital demand generation and sales capability building to pricing innovation, lifecycle marketing, and new tooling. With full executive backing, a clear roadmap, and cross-functional alignment, you'll be the driving force behind a programme that's critical to our next phase of growth. What you'll be doing Leading the planning, coordination and delivery of a high-impact GTM transformation programme Partnering with senior leaders across ClearCourse to deliver change across Sales, Marketing, Customer Success, Product and RevOps Driving forward initiatives such as pricing optimisation, new sales tooling, digital marketing uplift, AI-driven content creation, and customer lifecycle automation Reporting on programme milestones and impact to the executive team and board Championing adoption of new systems, tools, and ways of working across the business Keeping stakeholders engaged and informed - with structure, clarity and pace What we're looking for We're after a strategic yet hands-on leader who's delivered large-scale go-to-market or commercial change programmes in a fast-paced SaaS or software environment. You'll be comfortable engaging at C-level and confident managing cross-functional delivery. A background in private equity or investor-led transformation is a strong advantage. You'll thrive on turning complexity into clarity - and strategy into measurable progress. What you'll bring A strong track record of delivering GTM transformation or commercial change in software/SaaS Deep understanding of GTM functions - sales, marketing, customer success - and SaaS metrics Excellent communication skills and the confidence to operate with senior stakeholders A delivery mindset with the agility to adapt and keep momentum in a scaling business Familiarity with commercial and marketing platforms such as Adobe, Salesforce, HubSpot, Gainsight A strategic lens, a hands-on approach, and a passion for measurable outcomes ClearCourse is building a brilliant business with the best products, people and integrated payments technology at its core. With backing from Aquiline Capital Partners, we've grown rapidly through acquisition and innovation since 2018. You'll be joining a collaborative group of over 900 people, united by a shared goal of helping SMBs thrive. This transformation is central to our future - and you'll be in the driving seat. We offer a competitive salary and generous benefits package, including: Hybrid-working model with 25 days annual leave plus your birthday off Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships Retail discounts and an Employee Assistance Programme Ready to lead a transformation that matters? We'd love to hear from you.
Jul 23, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: United Kingdom (London / hybrid) Reports to: Chief Executive Officer Contract: Fixed-Term (12-18 months) Company: ClearCourse Join ClearCourse at a defining moment in our journey ClearCourse is a fast-growing software and payments group, backed by private equity and built to support ambitious small and medium-sized businesses. With a portfolio of over 30 specialist software brands, we're investing heavily in scaling our commercial engine, and we're now looking for an exceptional GTM Transformation Programme Manager to help lead that charge. Reporting directly to our CEO, this is a unique opportunity to shape and deliver a strategic, company-wide transformation programme across Sales, Marketing, Product and Customer Success. You'll join us on a 12-18 month contract, guiding the design and rollout of key go-to-market initiatives; from digital demand generation and sales capability building to pricing innovation, lifecycle marketing, and new tooling. With full executive backing, a clear roadmap, and cross-functional alignment, you'll be the driving force behind a programme that's critical to our next phase of growth. What you'll be doing Leading the planning, coordination and delivery of a high-impact GTM transformation programme Partnering with senior leaders across ClearCourse to deliver change across Sales, Marketing, Customer Success, Product and RevOps Driving forward initiatives such as pricing optimisation, new sales tooling, digital marketing uplift, AI-driven content creation, and customer lifecycle automation Reporting on programme milestones and impact to the executive team and board Championing adoption of new systems, tools, and ways of working across the business Keeping stakeholders engaged and informed - with structure, clarity and pace What we're looking for We're after a strategic yet hands-on leader who's delivered large-scale go-to-market or commercial change programmes in a fast-paced SaaS or software environment. You'll be comfortable engaging at C-level and confident managing cross-functional delivery. A background in private equity or investor-led transformation is a strong advantage. You'll thrive on turning complexity into clarity - and strategy into measurable progress. What you'll bring A strong track record of delivering GTM transformation or commercial change in software/SaaS Deep understanding of GTM functions - sales, marketing, customer success - and SaaS metrics Excellent communication skills and the confidence to operate with senior stakeholders A delivery mindset with the agility to adapt and keep momentum in a scaling business Familiarity with commercial and marketing platforms such as Adobe, Salesforce, HubSpot, Gainsight A strategic lens, a hands-on approach, and a passion for measurable outcomes ClearCourse is building a brilliant business with the best products, people and integrated payments technology at its core. With backing from Aquiline Capital Partners, we've grown rapidly through acquisition and innovation since 2018. You'll be joining a collaborative group of over 900 people, united by a shared goal of helping SMBs thrive. This transformation is central to our future - and you'll be in the driving seat. We offer a competitive salary and generous benefits package, including: Hybrid-working model with 25 days annual leave plus your birthday off Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships Retail discounts and an Employee Assistance Programme Ready to lead a transformation that matters? We'd love to hear from you.
Manager, Scaled Sales JSM (German Speaking)
Atlassian
Manager, Scaled Sales JSM (German Speaking) Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Use your strong background in managing B2B outbound sales teams focused on Jira Service Management new, upgrade, and expansion Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the SMB market in DACH Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals. Analyzing sales data and market trends to identify opportunities for growth and improvement. Display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern and growth Expertly voice your opinion to make things better and while coaching your team to make improve their skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email, outbound) Work collaboratively with a geographically dispersed team Have 5+ years of management experience in a B2B SAAS sales environment in the DACH region You are fluent in German & English Strong a track record of success You have a heart for and passion to provide outstanding customer growth through various platforms and collaborate with teams across multiple geographies Knowledge of the DACHregion and building out a territory Experience using CRM, Pipeline Management, and Analytic tools Motivated and inspired to coach, enable, and mentor selling professionals You are an expert communicator and can creatively get your thoughts across diverse culture You have experience delivering projects, from concept to execution You love to work with people, help and develop your team to be successful in their daily tasks & especially in their future career Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Jul 23, 2025
Full time
Manager, Scaled Sales JSM (German Speaking) Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Use your strong background in managing B2B outbound sales teams focused on Jira Service Management new, upgrade, and expansion Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the SMB market in DACH Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals. Analyzing sales data and market trends to identify opportunities for growth and improvement. Display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern and growth Expertly voice your opinion to make things better and while coaching your team to make improve their skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email, outbound) Work collaboratively with a geographically dispersed team Have 5+ years of management experience in a B2B SAAS sales environment in the DACH region You are fluent in German & English Strong a track record of success You have a heart for and passion to provide outstanding customer growth through various platforms and collaborate with teams across multiple geographies Knowledge of the DACHregion and building out a territory Experience using CRM, Pipeline Management, and Analytic tools Motivated and inspired to coach, enable, and mentor selling professionals You are an expert communicator and can creatively get your thoughts across diverse culture You have experience delivering projects, from concept to execution You love to work with people, help and develop your team to be successful in their daily tasks & especially in their future career Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
VP, Customer Success (Remote - North America)
Jobgether
This position is posted by Jobgether on behalf of Fundraise Up. We are currently looking for a VP, Customer Success in North America. In this senior leadership role, you will spearhead and expand a global Customer Success organization dedicated to delivering exceptional customer outcomes across enterprise, strategic, mid-market, and SMB segments. Your focus will be on driving customer retention, growth, and long-term value by establishing operational excellence throughout the customer lifecycle. You will work cross-functionally with Product, Sales, Marketing, and Implementation teams, ensuring alignment and seamless execution. Your leadership will be instrumental in building trusted partnerships with both customers and internal stakeholders while scaling a high-performing, customer-centric team. Accountabilities: Lead, mentor, and grow a global Customer Success team, fostering a culture of accountability, excellence, and customer centricity. Own customer health and retention metrics, proactively identifying risks and driving team performance via KPIs and OKRs to ensure high retention and net revenue retention (NRR). Build and scale efficient processes for onboarding, retention, and growth, ensuring operational rigor in follow-ups, internal communications, and handoffs. Guide Customer Success Managers in delivering impactful quarterly business reviews (QBRs), success plans, and executive engagement, while enabling clear articulation of ROI and influence on stakeholders. Partner with Sales and Product teams to identify upsell and cross-sell opportunities, leading value-selling strategies to deepen enterprise account relationships. Act as a senior escalation point, championing customer needs and ensuring collaboration with international teams and key internal departments such as Implementation, Marketing, and Product. Facilitate customer feedback collection for product roadmap prioritization and represent the voice of the customer in leadership forums. Leverage data and insights to optimize lifecycle engagement, boost product adoption, and foster advocacy through scalable playbooks and customer success frameworks. 12+ years of experience in B2B or B2B2C SaaS Customer Success, with at least 7 years in leadership roles. Proven experience managing large, global Customer Success teams, with additional experience in LATAM or Eastern European markets considered a plus. Demonstrated success scaling Customer Success functions and achieving high retention and net revenue retention in fast-growing SaaS environments. Strong expertise in customer lifecycle management, account and success planning, and enterprise customer engagement. Executive presence with the ability to build trust and influence at the C-level. Proficiency with CRM systems, digital marketing tools, Google Analytics, and integration platforms. Bonus: Experience working with or supporting nonprofit organizations. 100% covered Health, Dental, and Vision insurance for employees; partial coverage for dependents and family. Flexible Spending Account (FSA). Remote or hybrid work options supporting a globally distributed team. 15 vacation days, 7 company holidays, plus 3 floating holidays and 5 sick days. 401(k) retirement plan with company match. Fully company-paid short-term disability, long-term disability, basic life insurance, and AD&D. Paid parental leave (12 weeks for primary, 6 weeks for secondary caregivers). Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!
Jul 23, 2025
Full time
This position is posted by Jobgether on behalf of Fundraise Up. We are currently looking for a VP, Customer Success in North America. In this senior leadership role, you will spearhead and expand a global Customer Success organization dedicated to delivering exceptional customer outcomes across enterprise, strategic, mid-market, and SMB segments. Your focus will be on driving customer retention, growth, and long-term value by establishing operational excellence throughout the customer lifecycle. You will work cross-functionally with Product, Sales, Marketing, and Implementation teams, ensuring alignment and seamless execution. Your leadership will be instrumental in building trusted partnerships with both customers and internal stakeholders while scaling a high-performing, customer-centric team. Accountabilities: Lead, mentor, and grow a global Customer Success team, fostering a culture of accountability, excellence, and customer centricity. Own customer health and retention metrics, proactively identifying risks and driving team performance via KPIs and OKRs to ensure high retention and net revenue retention (NRR). Build and scale efficient processes for onboarding, retention, and growth, ensuring operational rigor in follow-ups, internal communications, and handoffs. Guide Customer Success Managers in delivering impactful quarterly business reviews (QBRs), success plans, and executive engagement, while enabling clear articulation of ROI and influence on stakeholders. Partner with Sales and Product teams to identify upsell and cross-sell opportunities, leading value-selling strategies to deepen enterprise account relationships. Act as a senior escalation point, championing customer needs and ensuring collaboration with international teams and key internal departments such as Implementation, Marketing, and Product. Facilitate customer feedback collection for product roadmap prioritization and represent the voice of the customer in leadership forums. Leverage data and insights to optimize lifecycle engagement, boost product adoption, and foster advocacy through scalable playbooks and customer success frameworks. 12+ years of experience in B2B or B2B2C SaaS Customer Success, with at least 7 years in leadership roles. Proven experience managing large, global Customer Success teams, with additional experience in LATAM or Eastern European markets considered a plus. Demonstrated success scaling Customer Success functions and achieving high retention and net revenue retention in fast-growing SaaS environments. Strong expertise in customer lifecycle management, account and success planning, and enterprise customer engagement. Executive presence with the ability to build trust and influence at the C-level. Proficiency with CRM systems, digital marketing tools, Google Analytics, and integration platforms. Bonus: Experience working with or supporting nonprofit organizations. 100% covered Health, Dental, and Vision insurance for employees; partial coverage for dependents and family. Flexible Spending Account (FSA). Remote or hybrid work options supporting a globally distributed team. 15 vacation days, 7 company holidays, plus 3 floating holidays and 5 sick days. 401(k) retirement plan with company match. Fully company-paid short-term disability, long-term disability, basic life insurance, and AD&D. Paid parental leave (12 weeks for primary, 6 weeks for secondary caregivers). Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!
Engineering Manager
Maze
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . Please note that this role is open exclusively to candidates based in the United Kingdom and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! You'll work on: Leading and scaling one or more cross-functional product engineering teams at Maze. Driving delivery across complex and evolving product surfaces, ensuring quality, speed, and team health. Creating an environment of ownership, technical excellence, and continuous learning. Partnering closely with Product and Design to shape our product direction and execute against it. Establishing engineering practices and processes that scale across our organization. Supporting and coaching engineers in their growth and performance. Bringing calm, clarity, and structure to ambiguous challenges in a fast-moving environment. As an Engineering Manager at Maze, you will: Lead high-performing teams and help engineers do their best work. Partner with product managers and designers to build and deliver value incrementally. Work with peers in engineering leadership to shape technical strategy and execution. Define and evolve team structures, responsibilities, and growth paths. Bring a thoughtful, people-first approach to performance, feedback, and development conversations. Help Maze scale its engineering organization with hiring, onboarding, and culture-building. You should apply if: You have 7+ years of software engineering experience, and 3+ years leading engineering teams. You care about product, not just the code: shaping solutions that serve real users. You have a track record of shipping high-quality products and features at scale. You have driven technical delivery for products or platforms that must perform reliably and efficiently as the user base and data volume grows. You have worked with teams to take ownership of product and platform development end-to-end - from front-end to back-end, including system design and debugging - at a scale that supports business growth and user demands. You step in during challenging technical situations or crises, providing guidance and making quick, informed decisions. You have worked in remote, high-growth environments. You are comfortable managing engineers across time zones and locations. You enjoy coaching, mentoring, and unlocking people's potential. You balance empathy with directness in performance and development conversations. You have strong communication skills, especially in writing and remote collaboration. Bonus points: You've worked with modern JavaScript (Node.js/React/TypeScript) ecosystems. You've led teams building research, data, or AI-powered tools. You bring experience managing multiple teams or leading engineering leads. Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here . Outreach Notice We understand you might be excited about the job you're applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application , as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
Jul 23, 2025
Full time
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . Please note that this role is open exclusively to candidates based in the United Kingdom and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! You'll work on: Leading and scaling one or more cross-functional product engineering teams at Maze. Driving delivery across complex and evolving product surfaces, ensuring quality, speed, and team health. Creating an environment of ownership, technical excellence, and continuous learning. Partnering closely with Product and Design to shape our product direction and execute against it. Establishing engineering practices and processes that scale across our organization. Supporting and coaching engineers in their growth and performance. Bringing calm, clarity, and structure to ambiguous challenges in a fast-moving environment. As an Engineering Manager at Maze, you will: Lead high-performing teams and help engineers do their best work. Partner with product managers and designers to build and deliver value incrementally. Work with peers in engineering leadership to shape technical strategy and execution. Define and evolve team structures, responsibilities, and growth paths. Bring a thoughtful, people-first approach to performance, feedback, and development conversations. Help Maze scale its engineering organization with hiring, onboarding, and culture-building. You should apply if: You have 7+ years of software engineering experience, and 3+ years leading engineering teams. You care about product, not just the code: shaping solutions that serve real users. You have a track record of shipping high-quality products and features at scale. You have driven technical delivery for products or platforms that must perform reliably and efficiently as the user base and data volume grows. You have worked with teams to take ownership of product and platform development end-to-end - from front-end to back-end, including system design and debugging - at a scale that supports business growth and user demands. You step in during challenging technical situations or crises, providing guidance and making quick, informed decisions. You have worked in remote, high-growth environments. You are comfortable managing engineers across time zones and locations. You enjoy coaching, mentoring, and unlocking people's potential. You balance empathy with directness in performance and development conversations. You have strong communication skills, especially in writing and remote collaboration. Bonus points: You've worked with modern JavaScript (Node.js/React/TypeScript) ecosystems. You've led teams building research, data, or AI-powered tools. You bring experience managing multiple teams or leading engineering leads. Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here . Outreach Notice We understand you might be excited about the job you're applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application , as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
VP, Engineering
Maze Design
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . The Role We're looking for a Vice President, Engineering to join Maze's executive leadership team and help shape the next chapter of our engineering organization. This is an opportunity to lead with impact. Reporting directly to the CEO, you'll play a key role in evolving our culture, scaling our systems, and unlocking the full potential of our team. We're looking for someone who cares deeply about people and performance, and who's excited to bring structure, clarity, and momentum to a team that's ready for its next phase of growth. Location: Remote, Preference for USA/East Coast, United Kingdom, or Portugal. The company's key engineering and product teams are based in Europe and Portugal. Experience with high-craft products where design and user experience matter. You'll work on: Leading & Scaling Leading and scaling Maze's global engineering organization with strategic direction, clarity, and urgency Hiring Lead the recruitment and development of engineering talent, with a focus on hiring exceptional engineers and managers who align with Maze's mission and values. Performance Culture Building a performance culture rooted in excellence, accountability, and innovation Set the Bar Establishing clear expectations for quality, speed, and team contribution to ensure engineering drives business impact AI Vision Owning AI strategy, vision, and technical delivery across Maze, including integration into workflows and product surfaces Cross-functional partner Partnering with Product, Design, and the GTM org to ship research-driven features that serve real user needs in innovative ways Ship the Org Chart Supporting EMs in building team structure, performance rhythms, and individual career paths Business Partner to CEO Bringing executive presence and influence to the leadership team - be a thought partner to the CEO & the executive team to drive business & roadmap decisions. As a VP of Engineering at Maze, you will: Set a clear vision for Engineering and align it with company priorities and product strategy Drive high velocity, AI-forward product delivery in a lean and distributed environment Lead and develop a team of globally distributed, Engineering Managers and ICs, fostering autonomy, trust, and performance Establish systems for accountability, clarity, and consistent quality across pods and platforms Bring thought partnership to executive conversations, connecting technical opportunity with business ambition Model strategic, focused, and decisive leadership through moments of change and uncertainty Invest in the growth and upward mobility of engineers and leaders by building systems of support that empower development You should apply if: You have 10+ years of engineering experience, including 5+ years leading teams in high-growth B2B SaaS environments You have experience leading teams through hyper-growth and scale challenges. You have built teams of double-digit size (60+ engineers) and are able to fly at different altitude, from strategy to hands-on engagement with the team. You have a track record of setting clear performance standards and building orgs where excellence is the norm You have the altitude to engage in high-level strategic discussions while also being close enough to the technical team to understand the codebase and workflows. You have a proven track record of hiring Tier 1 talent in Europe & the US, ensuring the team remains at the highest caliber as they scale You've worked in lean or rebuilding environments where culture and delivery needed reshaping You've integrated AI/ML into products and engineering workflows-not just for hype, but for real leverage You bring experience in AI developer tooling (e.g., Cursor, intelligent CI/CD, AI-based QA) You've led the delivery of a full end-to-end AI product and have experience with models, evals strategy, and bring a vision on how to get excellent AI products to market. You lead with urgency, clarity, and care, and bring teams with you through ambiguity You're a strong thought partner to CEOs and product leaders who can push back with substance and vision You communicate transparently and have the EQ to lead distributed, diverse teams You enjoy mentoring EMs and building leaders around you - not just scaling IC capacity Bonus Points You've led a function through strategic shifts You have worked in product-led/sales-assisted organizations You bring strong commercial instincts and understand how engineering influences revenue and retention You're familiar with our tech stack (Node.js/TypeScript, React, AWS) You've worked closely with researchers, designers, or AI/ML teams to build highly usable products Reporting Structure Reports directly to the CEO Acts as a peer to the executive team and carries ownership for engineering's strategic contribution Oversees all Engineering across product surfaces Will influence future hiring of technical leadership and org design Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1 . click apply for full job details
Jul 22, 2025
Full time
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . The Role We're looking for a Vice President, Engineering to join Maze's executive leadership team and help shape the next chapter of our engineering organization. This is an opportunity to lead with impact. Reporting directly to the CEO, you'll play a key role in evolving our culture, scaling our systems, and unlocking the full potential of our team. We're looking for someone who cares deeply about people and performance, and who's excited to bring structure, clarity, and momentum to a team that's ready for its next phase of growth. Location: Remote, Preference for USA/East Coast, United Kingdom, or Portugal. The company's key engineering and product teams are based in Europe and Portugal. Experience with high-craft products where design and user experience matter. You'll work on: Leading & Scaling Leading and scaling Maze's global engineering organization with strategic direction, clarity, and urgency Hiring Lead the recruitment and development of engineering talent, with a focus on hiring exceptional engineers and managers who align with Maze's mission and values. Performance Culture Building a performance culture rooted in excellence, accountability, and innovation Set the Bar Establishing clear expectations for quality, speed, and team contribution to ensure engineering drives business impact AI Vision Owning AI strategy, vision, and technical delivery across Maze, including integration into workflows and product surfaces Cross-functional partner Partnering with Product, Design, and the GTM org to ship research-driven features that serve real user needs in innovative ways Ship the Org Chart Supporting EMs in building team structure, performance rhythms, and individual career paths Business Partner to CEO Bringing executive presence and influence to the leadership team - be a thought partner to the CEO & the executive team to drive business & roadmap decisions. As a VP of Engineering at Maze, you will: Set a clear vision for Engineering and align it with company priorities and product strategy Drive high velocity, AI-forward product delivery in a lean and distributed environment Lead and develop a team of globally distributed, Engineering Managers and ICs, fostering autonomy, trust, and performance Establish systems for accountability, clarity, and consistent quality across pods and platforms Bring thought partnership to executive conversations, connecting technical opportunity with business ambition Model strategic, focused, and decisive leadership through moments of change and uncertainty Invest in the growth and upward mobility of engineers and leaders by building systems of support that empower development You should apply if: You have 10+ years of engineering experience, including 5+ years leading teams in high-growth B2B SaaS environments You have experience leading teams through hyper-growth and scale challenges. You have built teams of double-digit size (60+ engineers) and are able to fly at different altitude, from strategy to hands-on engagement with the team. You have a track record of setting clear performance standards and building orgs where excellence is the norm You have the altitude to engage in high-level strategic discussions while also being close enough to the technical team to understand the codebase and workflows. You have a proven track record of hiring Tier 1 talent in Europe & the US, ensuring the team remains at the highest caliber as they scale You've worked in lean or rebuilding environments where culture and delivery needed reshaping You've integrated AI/ML into products and engineering workflows-not just for hype, but for real leverage You bring experience in AI developer tooling (e.g., Cursor, intelligent CI/CD, AI-based QA) You've led the delivery of a full end-to-end AI product and have experience with models, evals strategy, and bring a vision on how to get excellent AI products to market. You lead with urgency, clarity, and care, and bring teams with you through ambiguity You're a strong thought partner to CEOs and product leaders who can push back with substance and vision You communicate transparently and have the EQ to lead distributed, diverse teams You enjoy mentoring EMs and building leaders around you - not just scaling IC capacity Bonus Points You've led a function through strategic shifts You have worked in product-led/sales-assisted organizations You bring strong commercial instincts and understand how engineering influences revenue and retention You're familiar with our tech stack (Node.js/TypeScript, React, AWS) You've worked closely with researchers, designers, or AI/ML teams to build highly usable products Reporting Structure Reports directly to the CEO Acts as a peer to the executive team and carries ownership for engineering's strategic contribution Oversees all Engineering across product surfaces Will influence future hiring of technical leadership and org design Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1 . click apply for full job details
Manager, Developer Advocacy
CloudFlare
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Locations - London, UK About the Department Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare's edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. What you'll do Cloudflare is looking for an experienced and empathetic leader to lead our Developer Advocacy team. In this role, you'll use your skills to help our team inspire developers across multiple channels - whether that's in-person events, technical video content, or live streaming. This is a cross-functional role where you'll work collaboratively across the product, marketing and sales team. Lead a global group of Developer AdvocatesWork with our peers and partners to ship content that shows out to integrate Cloudflare with their productsCollaborate with product development, sales, and marketing, to ensure all activities align with our broader company goalsCultivate and establish relationships with developers throughout our community, be a thoughtful point of contact for community members as we partner with them for various marketing activities and events Qualifications Note: it is not required that you have all of these! Teams have varying needs, focuses, and use varying technologies. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you currently live or are you willing to relocate to the job's location? Select Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy ().
Jul 22, 2025
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Locations - London, UK About the Department Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare's edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. What you'll do Cloudflare is looking for an experienced and empathetic leader to lead our Developer Advocacy team. In this role, you'll use your skills to help our team inspire developers across multiple channels - whether that's in-person events, technical video content, or live streaming. This is a cross-functional role where you'll work collaboratively across the product, marketing and sales team. Lead a global group of Developer AdvocatesWork with our peers and partners to ship content that shows out to integrate Cloudflare with their productsCollaborate with product development, sales, and marketing, to ensure all activities align with our broader company goalsCultivate and establish relationships with developers throughout our community, be a thoughtful point of contact for community members as we partner with them for various marketing activities and events Qualifications Note: it is not required that you have all of these! Teams have varying needs, focuses, and use varying technologies. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you currently live or are you willing to relocate to the job's location? Select Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy ().
Demand Generation Marketing Manager
Commusoft
Who are we? Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft. Global Mission Statement: From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Department Mission Statement: Our Marketing department plays a massive part in Commusoft's growth, powering our success with creativity and innovation. We have three key areas: Product Marketing, Demand Generation, and Content Marketing. Our mission is to tell our brand's story and connect with our audience in ways that generate a qualified pipeline and grow our customer base. You'll join a dynamic team of seven based in Chicago and London, working collaboratively across time zones to create impactful campaigns. Inclusion and Belonging at Commusoft: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. We are looking for An experienced Demand Generation Marketing Manager to strategize, develop, and execute comprehensive marketing campaigns aimed at increasing brand awareness and generating sales pipeline. This role requires collaboration with the sales and product marketing teams to optimize the conversion funnel, drive inbound marketing, and enhance outbound sales efforts. The ideal candidate will innovate and continuously test various marketing activities to maximize lead generation and ROI. What you'll do: Campaign Management: Plan and execute multi-channel marketing campaigns to drive demand and lead generation, focusing on increasing inbound pipeline and revenue through paid ads, social media, email nurturing, workflows optimization, landing pages, pay-per-lead (PPL) programs, and referrals. Cross-functional collaboration: Work closely with content, sales, and product marketing teams to refine lead generation strategies and implement new initiatives. Performance Monitoring: Monitor and analyze campaign performance, optimizing strategies as necessary to improve results. Lead Management: Manage marketing automation and lead management processes from traffic generation to MQL conversion and pipeline integration. Data Analysis: Utilize data analysis tools to drive decision-making and derive actionable insights for campaign optimization. Manage Agencies: Oversee and manage external relationships with third-party agencies Team Management: Bedirectly responsible for theperformance and progression of the Marketing Operations Specialist and any future hired team members. Other responsibilities include, recruitment and onboarding, training and development, mentoring and delegation & supervision. Your skills, behaviours and values: Extensive hands-on experience running multi-channel performance marketing campaigns across paid social (Facebook, Twitter, LinkedIn), paid search, retargeting, and PPL. Proven success in B2B campaigns targeting SMBs. Deep knowledge of demand generation best practices and a demonstrated ability to generate leads. Direct experience with marketing automation software (e.g., HubSpot), CRM (e.g., HubSpot), and a strong understanding of marketing automation systems, lead scoring, and attribution. Proficiency with GA4 and Google Data Studio, and experience in detailed campaign reporting. Strong leadership, people andproject management skills. Strategic thinker with a proactive approach to identifying opportunities and challenges. High proficiency in managing and interpreting campaign data-budgeting, reporting, analysis, troubleshooting, and optimization. Ability to learn quickly, balance priorities, and meet deadlines. Experience in a SaaS company is a plus. Proven ability to nurture prospects to conversion. Writing and communication skills Salary & Benefits: £50-53,000 is the salary for this role. The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, free snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office) but it is an open door so feel free to come in more if you'd like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm. Growth Marketing Manager, Lead Generation Manager, Performance Marketing Manager
Jul 11, 2025
Full time
Who are we? Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft. Global Mission Statement: From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Department Mission Statement: Our Marketing department plays a massive part in Commusoft's growth, powering our success with creativity and innovation. We have three key areas: Product Marketing, Demand Generation, and Content Marketing. Our mission is to tell our brand's story and connect with our audience in ways that generate a qualified pipeline and grow our customer base. You'll join a dynamic team of seven based in Chicago and London, working collaboratively across time zones to create impactful campaigns. Inclusion and Belonging at Commusoft: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. We are looking for An experienced Demand Generation Marketing Manager to strategize, develop, and execute comprehensive marketing campaigns aimed at increasing brand awareness and generating sales pipeline. This role requires collaboration with the sales and product marketing teams to optimize the conversion funnel, drive inbound marketing, and enhance outbound sales efforts. The ideal candidate will innovate and continuously test various marketing activities to maximize lead generation and ROI. What you'll do: Campaign Management: Plan and execute multi-channel marketing campaigns to drive demand and lead generation, focusing on increasing inbound pipeline and revenue through paid ads, social media, email nurturing, workflows optimization, landing pages, pay-per-lead (PPL) programs, and referrals. Cross-functional collaboration: Work closely with content, sales, and product marketing teams to refine lead generation strategies and implement new initiatives. Performance Monitoring: Monitor and analyze campaign performance, optimizing strategies as necessary to improve results. Lead Management: Manage marketing automation and lead management processes from traffic generation to MQL conversion and pipeline integration. Data Analysis: Utilize data analysis tools to drive decision-making and derive actionable insights for campaign optimization. Manage Agencies: Oversee and manage external relationships with third-party agencies Team Management: Bedirectly responsible for theperformance and progression of the Marketing Operations Specialist and any future hired team members. Other responsibilities include, recruitment and onboarding, training and development, mentoring and delegation & supervision. Your skills, behaviours and values: Extensive hands-on experience running multi-channel performance marketing campaigns across paid social (Facebook, Twitter, LinkedIn), paid search, retargeting, and PPL. Proven success in B2B campaigns targeting SMBs. Deep knowledge of demand generation best practices and a demonstrated ability to generate leads. Direct experience with marketing automation software (e.g., HubSpot), CRM (e.g., HubSpot), and a strong understanding of marketing automation systems, lead scoring, and attribution. Proficiency with GA4 and Google Data Studio, and experience in detailed campaign reporting. Strong leadership, people andproject management skills. Strategic thinker with a proactive approach to identifying opportunities and challenges. High proficiency in managing and interpreting campaign data-budgeting, reporting, analysis, troubleshooting, and optimization. Ability to learn quickly, balance priorities, and meet deadlines. Experience in a SaaS company is a plus. Proven ability to nurture prospects to conversion. Writing and communication skills Salary & Benefits: £50-53,000 is the salary for this role. The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, free snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office) but it is an open door so feel free to come in more if you'd like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm. Growth Marketing Manager, Lead Generation Manager, Performance Marketing Manager
Amazon
Account Executive 신입사원, Amazon Global Selling
Amazon
Job ID: Amazon Services Korea LLC - D51 Amazon is seeking a dynamic and motivated Marketing & Business Development Account Executive in South Korea for the Amazon Global Selling business. The Account Executive will be responsible for identifying, targeting, and marketing Amazon's global marketplaces to S. Korean Sellers of all sizes to grow the Seller's business around the world. This person will be chartered with locating, targeting, marketing to and managing a pipeline of prospective S. Korean Sellers comprised of a mix of both high value and transactional Global Sellers. The primary goal of this role is to market to these Sellers the benefits of selling their products through Amazon's global marketplaces to support the Amazon Global Selling business in meeting its account acquisition and output goals. Specifically, this individual will be responsible for identifying and building relationships with prospective accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements. The ideal candidate will need to be agile in his or her approach and able to deal successfully with contacts at all levels while discussing the Global Selling on Amazon value proposition. Specifically, this person will be responsible not only for identifying, marketing to, and managing a pipeline of prospective S. Korean Sellers, but also supporting high value projects to help expand our global outreach. Additional projects include working closely with other Amazon product teams, category managers, and all other internal stakeholders in order to provide support in scaling our Global Selling outreach and bringing unique selection to all Amazon platforms in North America, Europe and Asia. Key job responsibilities - Analyze customer data and make recommendations to the Amazon Global Selling business. Execute successfully on the marketing and business development plan recommended. - Implement and track metrics for recording the success and quality of the Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. - Prospect business leads and distribute these leads to Amazon's global marketplaces to assist the Global Selling business in achieving its quarterly quota targets for both the quantity and quality of local country Sellers recruited. - Understand and utilize CRM tools to track all pertinent account information and status of prospective S. Korean Sellers as well as respond to business forecasts as communicated by the Global Selling business. - Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets. - Prioritize and complete additional projects while continuing to market the Amazon Global Selling business to prospective new Sellers including competitive and marketplace analysis. - Meet or exceed goals and operational metrics. Manage numerous opportunities concurrently and strategically. - Create and articulate compelling value propositions around the Global Selling service to S. Korea Sellers. - Engage with Sellers to understand their needs and gauge fit with the Amazon Services product set. - Develop a clear understanding of the Selling on Amazon products along with the features and functionalities. - Support internal partners in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Global Selling business. About the team Background on Amazon Global Selling: Amazon operates 22 online marketplaces worldwide that help businesses grow internationally no matter where they're physically established. Through Global Selling, Korean sellers have direct access to 300M+ active customers worldwide & 1M+ Amazon business buyers. In recent Amazon letter to Shareholder, the Global Selling program (enabling SMBs to sell products across national borders) grew by over 50% in 2017. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's vision is to offer the earth's largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information. BASIC QUALIFICATIONS - Recent Bachelor's degree graduate or within the last 24-months - Must be able to legally work in Korea PREFERRED QUALIFICATIONS - Strong written and verbal communication skills in both Korean and English - Excellent communication and interpersonal skills - Self-motivated to work proactively on tasks - Great team player - Experience and interest in eCommerce - Ability to listen to customers, understand needs, and ask clarifying/probing questions - Ability to think logically and structure answers - Ability to deal with ambiguity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 11, 2025
Full time
Job ID: Amazon Services Korea LLC - D51 Amazon is seeking a dynamic and motivated Marketing & Business Development Account Executive in South Korea for the Amazon Global Selling business. The Account Executive will be responsible for identifying, targeting, and marketing Amazon's global marketplaces to S. Korean Sellers of all sizes to grow the Seller's business around the world. This person will be chartered with locating, targeting, marketing to and managing a pipeline of prospective S. Korean Sellers comprised of a mix of both high value and transactional Global Sellers. The primary goal of this role is to market to these Sellers the benefits of selling their products through Amazon's global marketplaces to support the Amazon Global Selling business in meeting its account acquisition and output goals. Specifically, this individual will be responsible for identifying and building relationships with prospective accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements. The ideal candidate will need to be agile in his or her approach and able to deal successfully with contacts at all levels while discussing the Global Selling on Amazon value proposition. Specifically, this person will be responsible not only for identifying, marketing to, and managing a pipeline of prospective S. Korean Sellers, but also supporting high value projects to help expand our global outreach. Additional projects include working closely with other Amazon product teams, category managers, and all other internal stakeholders in order to provide support in scaling our Global Selling outreach and bringing unique selection to all Amazon platforms in North America, Europe and Asia. Key job responsibilities - Analyze customer data and make recommendations to the Amazon Global Selling business. Execute successfully on the marketing and business development plan recommended. - Implement and track metrics for recording the success and quality of the Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. - Prospect business leads and distribute these leads to Amazon's global marketplaces to assist the Global Selling business in achieving its quarterly quota targets for both the quantity and quality of local country Sellers recruited. - Understand and utilize CRM tools to track all pertinent account information and status of prospective S. Korean Sellers as well as respond to business forecasts as communicated by the Global Selling business. - Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets. - Prioritize and complete additional projects while continuing to market the Amazon Global Selling business to prospective new Sellers including competitive and marketplace analysis. - Meet or exceed goals and operational metrics. Manage numerous opportunities concurrently and strategically. - Create and articulate compelling value propositions around the Global Selling service to S. Korea Sellers. - Engage with Sellers to understand their needs and gauge fit with the Amazon Services product set. - Develop a clear understanding of the Selling on Amazon products along with the features and functionalities. - Support internal partners in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Global Selling business. About the team Background on Amazon Global Selling: Amazon operates 22 online marketplaces worldwide that help businesses grow internationally no matter where they're physically established. Through Global Selling, Korean sellers have direct access to 300M+ active customers worldwide & 1M+ Amazon business buyers. In recent Amazon letter to Shareholder, the Global Selling program (enabling SMBs to sell products across national borders) grew by over 50% in 2017. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's vision is to offer the earth's largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information. BASIC QUALIFICATIONS - Recent Bachelor's degree graduate or within the last 24-months - Must be able to legally work in Korea PREFERRED QUALIFICATIONS - Strong written and verbal communication skills in both Korean and English - Excellent communication and interpersonal skills - Self-motivated to work proactively on tasks - Great team player - Experience and interest in eCommerce - Ability to listen to customers, understand needs, and ask clarifying/probing questions - Ability to think logically and structure answers - Ability to deal with ambiguity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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