We are looking for a Senior Product Manager Tech to lead the development of a key customer trust feature available in Amazon stores worldwide. This feature allows shoppers to easily report issues on our product pages. The Senior Product Manager Tech will be responsible for gathering requirements from multiple stakeholders, including diverse policy teams, working with engineering and science to use automation, and launch new features. Successful applicants will have experience working with tech/non-tech teams, extensive analytic, program management and strategic stakeholder management experience. You will be at the center of exciting product initiatives that span across teams located all over the world. You bring experience in delivering end to end products, have exposure to automation and machine learning, that have clear with eye for detail, numbers, creating roadmaps with competing priorities, defining measurable success criteria and bring all stakeholders along. You are a problem solver, have great communication skills, are able to influence stakeholders and work well with functional global teams. You are well versed in working effectively in a fast-moving environment and are customer obsessed as a product leader. This role is open in locations of Luxembourg, London, Munich, Berlin and Milan Key job responsibilities - Lead the product roadmap and vision for the customer trust feature that helps Amazon listen to its customer's WW. - Use automation and ML to drive efficiencies that help Amazon act on direct customer inputs, building a safe and trusting shopping experience - Identify both incremental and innovative opportunities to advocate for the product direction - Take a lead role in gathering requirements from dependent businesses, draft and present business requirements documents (BRDs) and prioritization plans - Make data-driven decisions, analyze trends to own customer trust decisions related to the feature - Manage the relationship with the engineering and science teams to ensure effective implementation of deliverables - Partner with the program team and other relevant teams to understand policy and process gaps, and develop solutions to address them A day in the life - Own the product roadmap, strategically prioritize product features on the product roadmap - Work with program and partner teams and understand requirements, use data to assess and prioritize the requirements - Work with support teams such as engineering and science teams leveraging automation/ML for outcomes - Be a thought leader for the feature within the team and the larger scope of Trustworthy Shopping Experience About the team At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog. BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end to end product delivery - 5 years+ experience owning/driving end-to-end product roadmap strategy and definition for a tech product - Experience of being a product leader influencing leaders and stakeholders for product adoption - Experience of being a strong customer advocate and being that voice to executive level decision makers - Experience of bringing along support teams to achieve organizational goals - Experience with ML PREFERRED QUALIFICATIONS - MBA - Experience using advanced Machine Learning and AI tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jun 28, 2025
Full time
We are looking for a Senior Product Manager Tech to lead the development of a key customer trust feature available in Amazon stores worldwide. This feature allows shoppers to easily report issues on our product pages. The Senior Product Manager Tech will be responsible for gathering requirements from multiple stakeholders, including diverse policy teams, working with engineering and science to use automation, and launch new features. Successful applicants will have experience working with tech/non-tech teams, extensive analytic, program management and strategic stakeholder management experience. You will be at the center of exciting product initiatives that span across teams located all over the world. You bring experience in delivering end to end products, have exposure to automation and machine learning, that have clear with eye for detail, numbers, creating roadmaps with competing priorities, defining measurable success criteria and bring all stakeholders along. You are a problem solver, have great communication skills, are able to influence stakeholders and work well with functional global teams. You are well versed in working effectively in a fast-moving environment and are customer obsessed as a product leader. This role is open in locations of Luxembourg, London, Munich, Berlin and Milan Key job responsibilities - Lead the product roadmap and vision for the customer trust feature that helps Amazon listen to its customer's WW. - Use automation and ML to drive efficiencies that help Amazon act on direct customer inputs, building a safe and trusting shopping experience - Identify both incremental and innovative opportunities to advocate for the product direction - Take a lead role in gathering requirements from dependent businesses, draft and present business requirements documents (BRDs) and prioritization plans - Make data-driven decisions, analyze trends to own customer trust decisions related to the feature - Manage the relationship with the engineering and science teams to ensure effective implementation of deliverables - Partner with the program team and other relevant teams to understand policy and process gaps, and develop solutions to address them A day in the life - Own the product roadmap, strategically prioritize product features on the product roadmap - Work with program and partner teams and understand requirements, use data to assess and prioritize the requirements - Work with support teams such as engineering and science teams leveraging automation/ML for outcomes - Be a thought leader for the feature within the team and the larger scope of Trustworthy Shopping Experience About the team At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog. BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end to end product delivery - 5 years+ experience owning/driving end-to-end product roadmap strategy and definition for a tech product - Experience of being a product leader influencing leaders and stakeholders for product adoption - Experience of being a strong customer advocate and being that voice to executive level decision makers - Experience of bringing along support teams to achieve organizational goals - Experience with ML PREFERRED QUALIFICATIONS - MBA - Experience using advanced Machine Learning and AI tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
DESCRIPTION Are you interested in a job that combines technical skills with marketing savvy? If so, the Product Marketing Manager position may be a great fit for you. Amazon has spent years building one of the world's most efficient and optimized supply chains. Santos is an organization based within the supply chain arm of Amazon and owns two products Buy with Prime (BWP) and Multi-channel fulfilment (MCF). Santos's vision is to make off-Amazon fulfilment as simple and easy as on Amazon fulfilment, while delivering more selection and a better shopping experience to customers with prime like services on non-Amazon sites. Santos is present in 10 countries; our vision is ambitious - to fulfil orders for every customer in the world, regardless of where the transaction occurs. With the expanding business, Santos is seeking a talented Product Marketing Manager for driving product adoption and retention in the three prioritized international markets. This is a unique opportunity to play a key role in an exciting, industry-leading business. Product marketing plays a critical role in bringing the Voice of the Customer to the forefront and developing an aligned product value proposition for the market. The ideal candidate is a strong influencer and will own bridging alignment across internal and external stakeholders. The incumbent will own key market growth KPI's (acquisition, engagement and unit targets), the product positioning narrative in the market and shape the future direction of customer lifecycle management in expansion marketplaces. The ideal candidate has experience leveraging data to gain insights and solve problems, experience with content strategy, and technical channel marketing skills. The candidate needs to be deeply analytical, detail oriented, and obsessive over constantly improving the campaigns via experimentation. In this role, you will collaborate with multiple stakeholders across Santos marketing and with external stakeholders to identify and drive innovative solutions. Our team values attention to detail, ownership and the ability to work autonomously, while having fun while accomplishing our goals together. Key job responsibilities Technical understanding: Develop a thorough understanding of salesforce email tools, owned and operated channels like seller central, Selldot etc. Gather insights via testing: Define the experiment roadmap. Identify key segments that we can acquire from/engage with. Run A/B tests across themes, use cases, templates, personalization formats, creatives, time of the day to gather learnings which will help us optimize omni-channel campaigns across the funnel i.e., traffic, consideration, conversion and continued engagement. BAU campaign governance: Build campaigns in partnership with channel marketing managers on team to ensure the right product positioning is being communicated to the right segments. Campaign optimisation: Optimize all campaigns against key metrics including open rates, CTR, product adoption and unit lift. Reporting and channel planning: Analyse and report on channel performance metrics campaigns on a weekly and monthly basis. Optimize marketing mix based on these insights. Basis channel trends, own projections and goal revisions. Operations: Marketing experience including managing email campaigns, social media campaigns, owned and operated channel campaigns (building, testing, and sending). BASIC QUALIFICATIONS Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables). Experience building, executing and scaling cross-functional marketing programs. Experience leading go-to-market for consumer software or hardware product launches. Experience in marketing or marketing research. Experience using data and metrics to measure impact and determine improvements. Experience presenting metrics and progress to goal to senior leadership. PREFERRED QUALIFICATIONS Experience using any of SQL or other analytical tools for conducting data analysis. Experience with customer segmentation, profiling, and targeting. MBA. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Feb 13, 2025
Full time
DESCRIPTION Are you interested in a job that combines technical skills with marketing savvy? If so, the Product Marketing Manager position may be a great fit for you. Amazon has spent years building one of the world's most efficient and optimized supply chains. Santos is an organization based within the supply chain arm of Amazon and owns two products Buy with Prime (BWP) and Multi-channel fulfilment (MCF). Santos's vision is to make off-Amazon fulfilment as simple and easy as on Amazon fulfilment, while delivering more selection and a better shopping experience to customers with prime like services on non-Amazon sites. Santos is present in 10 countries; our vision is ambitious - to fulfil orders for every customer in the world, regardless of where the transaction occurs. With the expanding business, Santos is seeking a talented Product Marketing Manager for driving product adoption and retention in the three prioritized international markets. This is a unique opportunity to play a key role in an exciting, industry-leading business. Product marketing plays a critical role in bringing the Voice of the Customer to the forefront and developing an aligned product value proposition for the market. The ideal candidate is a strong influencer and will own bridging alignment across internal and external stakeholders. The incumbent will own key market growth KPI's (acquisition, engagement and unit targets), the product positioning narrative in the market and shape the future direction of customer lifecycle management in expansion marketplaces. The ideal candidate has experience leveraging data to gain insights and solve problems, experience with content strategy, and technical channel marketing skills. The candidate needs to be deeply analytical, detail oriented, and obsessive over constantly improving the campaigns via experimentation. In this role, you will collaborate with multiple stakeholders across Santos marketing and with external stakeholders to identify and drive innovative solutions. Our team values attention to detail, ownership and the ability to work autonomously, while having fun while accomplishing our goals together. Key job responsibilities Technical understanding: Develop a thorough understanding of salesforce email tools, owned and operated channels like seller central, Selldot etc. Gather insights via testing: Define the experiment roadmap. Identify key segments that we can acquire from/engage with. Run A/B tests across themes, use cases, templates, personalization formats, creatives, time of the day to gather learnings which will help us optimize omni-channel campaigns across the funnel i.e., traffic, consideration, conversion and continued engagement. BAU campaign governance: Build campaigns in partnership with channel marketing managers on team to ensure the right product positioning is being communicated to the right segments. Campaign optimisation: Optimize all campaigns against key metrics including open rates, CTR, product adoption and unit lift. Reporting and channel planning: Analyse and report on channel performance metrics campaigns on a weekly and monthly basis. Optimize marketing mix based on these insights. Basis channel trends, own projections and goal revisions. Operations: Marketing experience including managing email campaigns, social media campaigns, owned and operated channel campaigns (building, testing, and sending). BASIC QUALIFICATIONS Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables). Experience building, executing and scaling cross-functional marketing programs. Experience leading go-to-market for consumer software or hardware product launches. Experience in marketing or marketing research. Experience using data and metrics to measure impact and determine improvements. Experience presenting metrics and progress to goal to senior leadership. PREFERRED QUALIFICATIONS Experience using any of SQL or other analytical tools for conducting data analysis. Experience with customer segmentation, profiling, and targeting. MBA. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
You will need to login before you can apply for a job. Principal Product Manager Technical, Conversational Shopping DESCRIPTION We're on a mission to rewrite the rules of eCommerce by giving customers entirely new ways to engage with Amazon. With AI, we're unlocking the potential to turn information into useful knowledge, making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more in a store that sells everything. Introducing: Rufus! Rufus is Amazon's expert shopping assistant trained on Amazon's product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: We are seeking a Principal Product Mgr - Tech, to own the vision, development, launch, and continuous improvement of AI-powered features in Amazon Rufus. Specifically, in this role you will be responsible for creating new and unique multimodal and visual shopping experiences. You will work with talented scientists, engineers, UX designers, program managers, and product managers to innovate on behalf of our customers. The right person has deep technical knowledge, a high level of customer obsession, is comfortable with a high level of ambiguity, has a strong demonstrated ability to build repeatable and scalable processes, and is an independent operator skilled at aligning resources and working cross-team to deliver on behalf of our customers. Key job responsibilities Define and build a vision for the next generation of AI-powered experiences on Amazon. This includes drafting documents that work backwards from our customers (PR-FAQ style) to describe key objectives, execution strategies, goals, and solutions. You will own annual and quarterly plans, feature requirements, resourcing asks, and more. Partner with stakeholders to design and align on roadmaps and goals. You will define and maintain a prioritized backlog, working closely with the development teams to understand feasibility and technical approach for each item. You will write feature requirements, review technical designs, and work across teams to craft disruptive solutions for complex problems. Define and execute various strategies for collecting user research and customer feedback. You will leverage both quantitative and qualitative data to evaluate launch readiness and identify areas to improve. You will evaluate technology trends to define a roadmap of features that delights our customers. Build and execute a go-to-market strategy for new features. BASIC QUALIFICATIONS 5+ years product management Bachelor's degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Strong track record building and leading high-performing teams Experience managing complex product development cycles and highly technical solutions PREFERRED QUALIFICATIONS MBA with BS or higher in Computer Science or related field Strong analytical and quantitative skills Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Feb 03, 2025
Full time
You will need to login before you can apply for a job. Principal Product Manager Technical, Conversational Shopping DESCRIPTION We're on a mission to rewrite the rules of eCommerce by giving customers entirely new ways to engage with Amazon. With AI, we're unlocking the potential to turn information into useful knowledge, making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more in a store that sells everything. Introducing: Rufus! Rufus is Amazon's expert shopping assistant trained on Amazon's product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: We are seeking a Principal Product Mgr - Tech, to own the vision, development, launch, and continuous improvement of AI-powered features in Amazon Rufus. Specifically, in this role you will be responsible for creating new and unique multimodal and visual shopping experiences. You will work with talented scientists, engineers, UX designers, program managers, and product managers to innovate on behalf of our customers. The right person has deep technical knowledge, a high level of customer obsession, is comfortable with a high level of ambiguity, has a strong demonstrated ability to build repeatable and scalable processes, and is an independent operator skilled at aligning resources and working cross-team to deliver on behalf of our customers. Key job responsibilities Define and build a vision for the next generation of AI-powered experiences on Amazon. This includes drafting documents that work backwards from our customers (PR-FAQ style) to describe key objectives, execution strategies, goals, and solutions. You will own annual and quarterly plans, feature requirements, resourcing asks, and more. Partner with stakeholders to design and align on roadmaps and goals. You will define and maintain a prioritized backlog, working closely with the development teams to understand feasibility and technical approach for each item. You will write feature requirements, review technical designs, and work across teams to craft disruptive solutions for complex problems. Define and execute various strategies for collecting user research and customer feedback. You will leverage both quantitative and qualitative data to evaluate launch readiness and identify areas to improve. You will evaluate technology trends to define a roadmap of features that delights our customers. Build and execute a go-to-market strategy for new features. BASIC QUALIFICATIONS 5+ years product management Bachelor's degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Strong track record building and leading high-performing teams Experience managing complex product development cycles and highly technical solutions PREFERRED QUALIFICATIONS MBA with BS or higher in Computer Science or related field Strong analytical and quantitative skills Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
