1st Line Support Technician

1st Line Supprt Technician - up to 29,000

I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region.
The right 1st line Support Technician will be a part of the IT team,you will serve as the initial point of contact for Business clients seeking technical support. In this key role, you'll be responsible for providing prompt, professional, and efficient assistance-either resolving issues directly or escalating them when necessary to ensure swift resolution.

Benefits of this role include:

• Salary up to 29,000
• Mileage paid
• Bank holiday time and a half pay
• Pension
• Training and progression opportunities
• Relaxed Dress Code
• Private Medical Cover

Key Responsibilities
Deliver first-line technical assistance via phone, email, and remote tools
Monitor and uphold service levels, ensuring timely ticket resolution
Travel to client sites when necessary to provide in-person support
Accurately log and track support cases using internal systems
Diagnose and resolve common issues with hardware, software, and connectivity
Escalate more complex matters to second- or third-tier support
Adhere to internal procedures for case updates and documentation
Maintain and contribute to internal knowledge base and documentation standards
Prioritise clear, professional communication with clients at all times
Handle user onboarding/offboarding and initial system setups
Act on alerts and system notifications before they develop into larger problems
Routinely check system backups and escalate unresolved failures

What We're Looking For

Essential:
At least 1 year of experience in IT support or helpdesk environment
Solid understanding of Windows desktop and basic Windows Server functionality
Familiarity with Microsoft 365 admin tools (Exchange, SharePoint, Teams)
Working knowledge of core networking concepts (e.g., DNS, DHCP, TCP/IP)
Excellent communication, both written and verbal
Ability to juggle multiple support tickets and remain calm under pressure
Strong troubleshooting mindset with good attention to detail
Valid UK driving licence and access to a vehicle
Capable of working independently and travelling when needed

Desirable:
Background in a multi-client or MSP setting
Experience with ticket management platforms
Exposure to monitoring and management tools
Awareness of AD, Entra ID, and basic Group Policy functions
Certifications such as CompTIA A+ or Microsoft Fundamentals
VOIP experience (preferably 3CX or equivalent systems)

This is an excellent role with a fantastic client-apply today to avoid missing out!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.