Job Role The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties. The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community. The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. The café manager will be responsible to the Team Vicar at St Thomas Church Responsibilities Product: Manages and develops menus Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality. Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality. Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date. Initiates, reviews and manages systems to improve stock control and minimise wastage Service: Is the Role Model for outstanding service in the cafe. Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet excellent service standards. Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota. Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment. Training and Development: Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe. Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued. Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently. Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary. With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources. Hold 1 week and 3 month reviews with new employed starters, and with your line manager Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required. Cafe Operations: Ensures that all cafe operating procedures are adequately documented and available for all to use Ensures the Staff handbook is updated regularly Facilitates on-going training and development of current staff and volunteers. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Provides the necessary health and safety training for staff and volunteers Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment Business Delivers the agreed financial targets for the café Develops promotional programmes to deliver the sales targets Safeguarding The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer. Those who work with children, young people and/or adults who are vulnerable should have a commitment to: Adhere to the church's policies and codes of conduct Treat individuals with respect Recognise and respect their abilities and potential for development Working in ways that meet and develop the personal, spiritual, social and pastoral needs Promote their rights to make their own decisions and choices, unless it is unsafe Ensure their welfare and safety The promotion of social justice, social responsibility, and respect for others Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer. Person Specification: 1 Skills 1.1 Good written and oral communication skills 1.2 Good numeracy skills 1.3 Confident, enthusiastic and self-motivated with a great work ethic 1.4 Creative, innovative and willing to implement ideas and professional opinion 1.5 Team player with a demonstrable positive, can do attitude and ability to motivate a team including volunteers. 1.6 Motivated by a passion for preparing food with quality and with great service delivery 1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential. 1.8 Able to show sensitivity and flexibility as circumstances demand 1.9 Resilient and able to work under pressure when faced with complex and demanding situations 1.10 Able to handle conflict and other sensitive issues in a calm and fair manner Knowledge 2.1 Knowledge of the catering and / or coffee sector 2.2 Possess a high level of coffee art skills and knowledge 2.3 Sound knowledge of Hygiene, Health and Safety Experience 3.1 Experience of preparing food to safe and high standards 3.2 Experience of working as a barista in a coffee shop 3.3 Experience of working with, supporting and guiding people and volunteers of all ages 3.4 Experience of line managing people Qualifications 3.1 A good general level of education 3.2 Food Safety and Hygiene level 2 Working Arrangements 40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two) 28 days paid holiday per year plus public holidays. Plus 1 day paid holiday per year on your birthday Salary Up to £14.79 per hour depending on experience (Annual £30,763) Pension scheme The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government. You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way. References: Excellent and unequivocal references Current Employer Former Employer
Jul 04, 2025
Full time
Job Role The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties. The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community. The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. The café manager will be responsible to the Team Vicar at St Thomas Church Responsibilities Product: Manages and develops menus Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality. Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality. Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date. Initiates, reviews and manages systems to improve stock control and minimise wastage Service: Is the Role Model for outstanding service in the cafe. Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet excellent service standards. Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota. Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment. Training and Development: Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe. Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued. Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently. Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary. With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources. Hold 1 week and 3 month reviews with new employed starters, and with your line manager Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required. Cafe Operations: Ensures that all cafe operating procedures are adequately documented and available for all to use Ensures the Staff handbook is updated regularly Facilitates on-going training and development of current staff and volunteers. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Provides the necessary health and safety training for staff and volunteers Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment Business Delivers the agreed financial targets for the café Develops promotional programmes to deliver the sales targets Safeguarding The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer. Those who work with children, young people and/or adults who are vulnerable should have a commitment to: Adhere to the church's policies and codes of conduct Treat individuals with respect Recognise and respect their abilities and potential for development Working in ways that meet and develop the personal, spiritual, social and pastoral needs Promote their rights to make their own decisions and choices, unless it is unsafe Ensure their welfare and safety The promotion of social justice, social responsibility, and respect for others Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer. Person Specification: 1 Skills 1.1 Good written and oral communication skills 1.2 Good numeracy skills 1.3 Confident, enthusiastic and self-motivated with a great work ethic 1.4 Creative, innovative and willing to implement ideas and professional opinion 1.5 Team player with a demonstrable positive, can do attitude and ability to motivate a team including volunteers. 1.6 Motivated by a passion for preparing food with quality and with great service delivery 1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential. 1.8 Able to show sensitivity and flexibility as circumstances demand 1.9 Resilient and able to work under pressure when faced with complex and demanding situations 1.10 Able to handle conflict and other sensitive issues in a calm and fair manner Knowledge 2.1 Knowledge of the catering and / or coffee sector 2.2 Possess a high level of coffee art skills and knowledge 2.3 Sound knowledge of Hygiene, Health and Safety Experience 3.1 Experience of preparing food to safe and high standards 3.2 Experience of working as a barista in a coffee shop 3.3 Experience of working with, supporting and guiding people and volunteers of all ages 3.4 Experience of line managing people Qualifications 3.1 A good general level of education 3.2 Food Safety and Hygiene level 2 Working Arrangements 40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two) 28 days paid holiday per year plus public holidays. Plus 1 day paid holiday per year on your birthday Salary Up to £14.79 per hour depending on experience (Annual £30,763) Pension scheme The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government. You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way. References: Excellent and unequivocal references Current Employer Former Employer
Membership Engagement and Development Coordinator Contract type Permanent & Full-time Closing date 20 Jul :59 PM Location London, England, United Kingdom Hours 37.5 hours per week About the Organisation British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. To promote the advancement of dramatherapy as a profession To be the representative body for dramatherapists in the UK To promote, maintain, improve, and advance the education of the public on the benefits of dramatherapy To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists To forge links internationally Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. About the role This pivotal role is essential for driving the growth and engagement of our professional body. The Membership & Development Officer will focus on three main areas: Member Communication & Engagement: Enhance member satisfaction through improved communication of benefits, act as a liaison for member queries and renewals, develop opportunities for networking and promoting organisational identity, and create networking opportunities among our members. CPD & Professional Development Coordination: Coordinate a profitable Continuing Professional Development (CPD) programme, planning and developing diverse CPD opportunities to support professional growth. Membership Growth & Diversification: Increase membership numbers, particularly among qualified dramatherapists and the pre-qualified support workforce, and develop and implement strategies to diversify the membership base.The core aim is to elevate the professional standing and support provided to our members, ultimately contributing to the advancement of dramatherapy. Responsibilities Member Communication & Engagement: Enhance communication of member benefits through various channels, including the website, newsletters, and social media. Manage and grow social media presences (Instagram, Facebook, LinkedIn, X) using tools such as Meta Business Suite. Respond to member enquiries, providing accurate information and signposting to relevant resources and committees. Gather and analyse member feedback to improve services and satisfaction. Develop and distribute regular member communications through email newsletters (utilising Mailchimp and Sway), social media, website updates, and event listings on Eventbrite. Conduct member surveys to gauge satisfaction and identify areas for improvement. Provide clear guidance and support to volunteer committees, fostering a collaborative and productive working environment. Develop and implement training programmes for dramatherapists to enhance their skills and effectiveness in supporting clients and advancing the profession. Supporting, motivating, and inspiring volunteers to achieve organisational objectives. Maintain and update website content, including news items, job postings, and committee information. Support committees with communication, website updates, and event organisation. Facilitate effective communication and information sharing between different parts of the professional body, ensuring that all data handling and sharing practices comply with UK GDPR and data protection regulations. Collating compliments to support and celebrate volunteer contributions. Develop best practices for volunteer onboarding and retention. Membership Growth, Retention & Diversification: Analyse membership trends and contribute to the strategic development of new membership benefits. Contribute to the development and implementation of long-term membership growth and engagement strategies, working closely with executive directors to align initiatives with the organisation's overall strategic goals. Target and recruit members across all membership categories, creating tailored membership packages and benefits. Organise and participate in outreach activities, including online and in-person events, to promote membership. Manage the membership database, ensuring accuracy and efficiency. Develop and implement retention strategies to ensure continued membership. Handle membership renewals and queries promptly and professionally. Proactively identify and propose innovative approaches to enhance member value and expand the organisation's reach within the dramatherapy community. Monitor and report on the financial performance of membership drives and retention campaigns. Collaborate with key partner organisations, such as the British Association of Music Therapy (BAMT) and the British Association of Art Therapists (BAAT), to align with their membership and special interest groups where appropriate, fostering shared initiatives and strengthening collective impact across the creative therapies sector. CPD and Professional Development Coordination: Plan, develop, and coordinate a diverse and profitable CPD programme, including the annual conference for members and non-members. Identify and engage qualified trainers and speakers for CPD events. Manage all logistical aspects of CPD events, including venue booking (both online and in-person), marketing, registration, and evaluation, utilising platforms such as Eventbrite. Promote CPD events through various channels, including the website, email, and social media. Ensure CPD programme profitability, including setting appropriate pricing structures and managing contracts with facilitators, while adhering to full cost recovery principles. Monitor and evaluate the effectiveness of CPD programmes, ensuring quality and profitability. Manage CPD feedback and implement changes as required. Provide regular financial reports on CPD programme profitability and membership revenue to the executive directors, highlighting key performance indicators and areas for improvement. Develop and manage detailed financial projections for CPD programmes and membership initiatives, ensuring accurate tracking of revenue and expenses and adherence to full cost recovery principles. Ensure that all CPD activities meet relevant professional standards. Maintain accurate records of CPD participation and attendance. Administrative & Development: Familiarity with budget management and financial principles. Provide administrative support to the organisation, including handling correspondence, maintaining records, and managing databases. Develop and implement organisational policies and procedures in collaboration with the Executive Committee, ensuring adherence to established guidelines. Assist in the development of marketing and promotional materials. Contribute to strategic planning and reporting. Maintain and update website content, including news items, job postings, CPD listings, and committee information. This includes the use of the website's admin backend. Manage budgets, ensuring adherence to financial guidelines and full cost recovery principles. Healthy work-life balance Conditions of employment You must have the legal right to work in the UK Working locations Home-based Some meetings and events may occasionally take place during evenings or weekends How to apply To apply, please send your CV and a covering letter outlining your suitability for the role to emailprotected by Sunday, 20th July 2025 at 23:59 BST Interviews Shortlisted candidates will be invited to an online interview during the week commencing 4th August 2025. We are committed to safeguarding and promoting the welfare of our members and volunteers, and expect all staff to share this commitment. The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.
Jul 02, 2025
Full time
Membership Engagement and Development Coordinator Contract type Permanent & Full-time Closing date 20 Jul :59 PM Location London, England, United Kingdom Hours 37.5 hours per week About the Organisation British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. To promote the advancement of dramatherapy as a profession To be the representative body for dramatherapists in the UK To promote, maintain, improve, and advance the education of the public on the benefits of dramatherapy To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists To forge links internationally Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. About the role This pivotal role is essential for driving the growth and engagement of our professional body. The Membership & Development Officer will focus on three main areas: Member Communication & Engagement: Enhance member satisfaction through improved communication of benefits, act as a liaison for member queries and renewals, develop opportunities for networking and promoting organisational identity, and create networking opportunities among our members. CPD & Professional Development Coordination: Coordinate a profitable Continuing Professional Development (CPD) programme, planning and developing diverse CPD opportunities to support professional growth. Membership Growth & Diversification: Increase membership numbers, particularly among qualified dramatherapists and the pre-qualified support workforce, and develop and implement strategies to diversify the membership base.The core aim is to elevate the professional standing and support provided to our members, ultimately contributing to the advancement of dramatherapy. Responsibilities Member Communication & Engagement: Enhance communication of member benefits through various channels, including the website, newsletters, and social media. Manage and grow social media presences (Instagram, Facebook, LinkedIn, X) using tools such as Meta Business Suite. Respond to member enquiries, providing accurate information and signposting to relevant resources and committees. Gather and analyse member feedback to improve services and satisfaction. Develop and distribute regular member communications through email newsletters (utilising Mailchimp and Sway), social media, website updates, and event listings on Eventbrite. Conduct member surveys to gauge satisfaction and identify areas for improvement. Provide clear guidance and support to volunteer committees, fostering a collaborative and productive working environment. Develop and implement training programmes for dramatherapists to enhance their skills and effectiveness in supporting clients and advancing the profession. Supporting, motivating, and inspiring volunteers to achieve organisational objectives. Maintain and update website content, including news items, job postings, and committee information. Support committees with communication, website updates, and event organisation. Facilitate effective communication and information sharing between different parts of the professional body, ensuring that all data handling and sharing practices comply with UK GDPR and data protection regulations. Collating compliments to support and celebrate volunteer contributions. Develop best practices for volunteer onboarding and retention. Membership Growth, Retention & Diversification: Analyse membership trends and contribute to the strategic development of new membership benefits. Contribute to the development and implementation of long-term membership growth and engagement strategies, working closely with executive directors to align initiatives with the organisation's overall strategic goals. Target and recruit members across all membership categories, creating tailored membership packages and benefits. Organise and participate in outreach activities, including online and in-person events, to promote membership. Manage the membership database, ensuring accuracy and efficiency. Develop and implement retention strategies to ensure continued membership. Handle membership renewals and queries promptly and professionally. Proactively identify and propose innovative approaches to enhance member value and expand the organisation's reach within the dramatherapy community. Monitor and report on the financial performance of membership drives and retention campaigns. Collaborate with key partner organisations, such as the British Association of Music Therapy (BAMT) and the British Association of Art Therapists (BAAT), to align with their membership and special interest groups where appropriate, fostering shared initiatives and strengthening collective impact across the creative therapies sector. CPD and Professional Development Coordination: Plan, develop, and coordinate a diverse and profitable CPD programme, including the annual conference for members and non-members. Identify and engage qualified trainers and speakers for CPD events. Manage all logistical aspects of CPD events, including venue booking (both online and in-person), marketing, registration, and evaluation, utilising platforms such as Eventbrite. Promote CPD events through various channels, including the website, email, and social media. Ensure CPD programme profitability, including setting appropriate pricing structures and managing contracts with facilitators, while adhering to full cost recovery principles. Monitor and evaluate the effectiveness of CPD programmes, ensuring quality and profitability. Manage CPD feedback and implement changes as required. Provide regular financial reports on CPD programme profitability and membership revenue to the executive directors, highlighting key performance indicators and areas for improvement. Develop and manage detailed financial projections for CPD programmes and membership initiatives, ensuring accurate tracking of revenue and expenses and adherence to full cost recovery principles. Ensure that all CPD activities meet relevant professional standards. Maintain accurate records of CPD participation and attendance. Administrative & Development: Familiarity with budget management and financial principles. Provide administrative support to the organisation, including handling correspondence, maintaining records, and managing databases. Develop and implement organisational policies and procedures in collaboration with the Executive Committee, ensuring adherence to established guidelines. Assist in the development of marketing and promotional materials. Contribute to strategic planning and reporting. Maintain and update website content, including news items, job postings, CPD listings, and committee information. This includes the use of the website's admin backend. Manage budgets, ensuring adherence to financial guidelines and full cost recovery principles. Healthy work-life balance Conditions of employment You must have the legal right to work in the UK Working locations Home-based Some meetings and events may occasionally take place during evenings or weekends How to apply To apply, please send your CV and a covering letter outlining your suitability for the role to emailprotected by Sunday, 20th July 2025 at 23:59 BST Interviews Shortlisted candidates will be invited to an online interview during the week commencing 4th August 2025. We are committed to safeguarding and promoting the welfare of our members and volunteers, and expect all staff to share this commitment. The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.
Membership Engagement and Development Coordinator (Part-time) Contract type Permanent & Part-time Closing date 20 Jul :59 PM Location London, England, United Kingdom Salary £ 29,999 - 30,000 per year About the Organisation British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. To promote the advancement of dramatherapy as a profession To be the representative body for dramatherapists in the UK To promote, maintain, improve, and advance the education of the public on the benefits of dramatherapy To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists To forge links internationally Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. About the role This pivotal role is essential for driving the growth and engagement of our professional body. The Membership & Development Officer will focus on three main areas: Member Communication & Engagement: Enhance member satisfaction through improved communication of benefits, act as a liaison for member queries and renewals, develop opportunities for networking and promoting organisational identity, and create networking opportunities among our members. CPD & Professional Development Coordination: Coordinate a profitable Continuing Professional Development (CPD) programme, planning and developing diverse CPD opportunities to support professional growth. Membership Growth & Diversification: Increase membership numbers, particularly among qualified dramatherapists and the pre-qualified support workforce, and develop and implement strategies to diversify the membership base.The core aim is to elevate the professional standing and support provided to our members, ultimately contributing to the advancement of dramatherapy. Responsibilities Member Communication & Engagement: Enhance communication of member benefits through various channels, including the website, newsletters, and social media. Manage and grow social media presences (Instagram, Facebook, LinkedIn, X) using tools such as Meta Business Suite. Respond to member enquiries, providing accurate information and signposting to relevant resources and committees. Gather and analyse member feedback to improve services and satisfaction. Develop and distribute regular member communications through email newsletters (utilising Mailchimp and Sway), social media, website updates, and event listings on Eventbrite. Conduct member surveys to gauge satisfaction and identify areas for improvement. Provide clear guidance and support to volunteer committees, fostering a collaborative and productive working environment. Develop and implement training programmes for dramatherapists to enhance their skills and effectiveness in supporting clients and advancing the profession. Supporting, motivating, and inspiring volunteers to achieve organisational objectives. Maintain and update website content, including news items, job postings, and committee information. Support committees with communication, website updates, and event organisation. Facilitate effective communication and information sharing between different parts of the professional body, ensuring that all data handling and sharing practices comply with UK GDPR and data protection regulations. Collating compliments to support and celebrate volunteer contributions. Develop best practices for volunteer onboarding and retention. Membership Growth, Retention & Diversification: Analyse membership trends and contribute to the strategic development of new membership benefits. Contribute to the development and implementation of long-term membership growth and engagement strategies, working closely with executive directors to align initiatives with the organisation's overall strategic goals. Target and recruit members across all membership categories, creating tailored membership packages and benefits. Organise and participate in outreach activities, including online and in-person events, to promote membership. Manage the membership database, ensuring accuracy and efficiency. Develop and implement retention strategies to ensure continued membership. Handle membership renewals and queries promptly and professionally. Proactively identify and propose innovative approaches to enhance member value and expand the organisation's reach within the dramatherapy community. Monitor and report on the financial performance of membership drives and retention campaigns. Collaborate with key partner organisations, such as the British Association of Music Therapy (BAMT) and the British Association of Art Therapists (BAAT), to align with their membership and special interest groups where appropriate, fostering shared initiatives and strengthening collective impact across the creative therapies sector. CPD and Professional Development Coordination: Plan, develop, and coordinate a diverse and profitable CPD programme, including the annual conference for members and non-members. Identify and engage qualified trainers and speakers for CPD events. Manage all logistical aspects of CPD events, including venue booking (both online and in-person), marketing, registration, and evaluation, utilising platforms such as Eventbrite. Promote CPD events through various channels, including the website, email, and social media. Ensure CPD programme profitability, including setting appropriate pricing structures and managing contracts with facilitators, while adhering to full cost recovery principles. Monitor and evaluate the effectiveness of CPD programmes, ensuring quality and profitability. Manage CPD feedback and implement changes as required. Provide regular financial reports on CPD programme profitability and membership revenue to the executive directors, highlighting key performance indicators and areas for improvement. Develop and manage detailed financial projections for CPD programmes and membership initiatives, ensuring accurate tracking of revenue and expenses and adherence to full cost recovery principles. Ensure that all CPD activities meet relevant professional standards. Maintain accurate records of CPD participation and attendance. Administrative & Development: Familiarity with budget management and financial principles. Provide administrative support to the organisation, including handling correspondence, maintaining records, and managing databases. Develop and implement organisational policies and procedures in collaboration with the Executive Committee, ensuring adherence to established guidelines. Assist in the development of marketing and promotional materials. Contribute to strategic planning and reporting. Maintain and update website content, including news items, job postings, CPD listings, and committee information. This includes the use of the website's admin backend. Manage budgets, ensuring adherence to financial guidelines and full cost recovery principles. Healthy work-life balance Conditions of employment You must have the legal right to work in the UK Working locations Home-based Some meetings and events may occasionally take place during evenings or weekends How to apply To apply, please send your CV and a covering letter outlining your suitability for the role to emailprotected by Sunday, 20th July 2025 at 23:59 BST Interviews Shortlisted candidates will be invited to an online interview during the week commencing 4th August 2025. We are committed to safeguarding and promoting the welfare of our members and volunteers, and expect all staff to share this commitment. The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.
Jul 02, 2025
Full time
Membership Engagement and Development Coordinator (Part-time) Contract type Permanent & Part-time Closing date 20 Jul :59 PM Location London, England, United Kingdom Salary £ 29,999 - 30,000 per year About the Organisation British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. To promote the advancement of dramatherapy as a profession To be the representative body for dramatherapists in the UK To promote, maintain, improve, and advance the education of the public on the benefits of dramatherapy To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists To forge links internationally Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. About the role This pivotal role is essential for driving the growth and engagement of our professional body. The Membership & Development Officer will focus on three main areas: Member Communication & Engagement: Enhance member satisfaction through improved communication of benefits, act as a liaison for member queries and renewals, develop opportunities for networking and promoting organisational identity, and create networking opportunities among our members. CPD & Professional Development Coordination: Coordinate a profitable Continuing Professional Development (CPD) programme, planning and developing diverse CPD opportunities to support professional growth. Membership Growth & Diversification: Increase membership numbers, particularly among qualified dramatherapists and the pre-qualified support workforce, and develop and implement strategies to diversify the membership base.The core aim is to elevate the professional standing and support provided to our members, ultimately contributing to the advancement of dramatherapy. Responsibilities Member Communication & Engagement: Enhance communication of member benefits through various channels, including the website, newsletters, and social media. Manage and grow social media presences (Instagram, Facebook, LinkedIn, X) using tools such as Meta Business Suite. Respond to member enquiries, providing accurate information and signposting to relevant resources and committees. Gather and analyse member feedback to improve services and satisfaction. Develop and distribute regular member communications through email newsletters (utilising Mailchimp and Sway), social media, website updates, and event listings on Eventbrite. Conduct member surveys to gauge satisfaction and identify areas for improvement. Provide clear guidance and support to volunteer committees, fostering a collaborative and productive working environment. Develop and implement training programmes for dramatherapists to enhance their skills and effectiveness in supporting clients and advancing the profession. Supporting, motivating, and inspiring volunteers to achieve organisational objectives. Maintain and update website content, including news items, job postings, and committee information. Support committees with communication, website updates, and event organisation. Facilitate effective communication and information sharing between different parts of the professional body, ensuring that all data handling and sharing practices comply with UK GDPR and data protection regulations. Collating compliments to support and celebrate volunteer contributions. Develop best practices for volunteer onboarding and retention. Membership Growth, Retention & Diversification: Analyse membership trends and contribute to the strategic development of new membership benefits. Contribute to the development and implementation of long-term membership growth and engagement strategies, working closely with executive directors to align initiatives with the organisation's overall strategic goals. Target and recruit members across all membership categories, creating tailored membership packages and benefits. Organise and participate in outreach activities, including online and in-person events, to promote membership. Manage the membership database, ensuring accuracy and efficiency. Develop and implement retention strategies to ensure continued membership. Handle membership renewals and queries promptly and professionally. Proactively identify and propose innovative approaches to enhance member value and expand the organisation's reach within the dramatherapy community. Monitor and report on the financial performance of membership drives and retention campaigns. Collaborate with key partner organisations, such as the British Association of Music Therapy (BAMT) and the British Association of Art Therapists (BAAT), to align with their membership and special interest groups where appropriate, fostering shared initiatives and strengthening collective impact across the creative therapies sector. CPD and Professional Development Coordination: Plan, develop, and coordinate a diverse and profitable CPD programme, including the annual conference for members and non-members. Identify and engage qualified trainers and speakers for CPD events. Manage all logistical aspects of CPD events, including venue booking (both online and in-person), marketing, registration, and evaluation, utilising platforms such as Eventbrite. Promote CPD events through various channels, including the website, email, and social media. Ensure CPD programme profitability, including setting appropriate pricing structures and managing contracts with facilitators, while adhering to full cost recovery principles. Monitor and evaluate the effectiveness of CPD programmes, ensuring quality and profitability. Manage CPD feedback and implement changes as required. Provide regular financial reports on CPD programme profitability and membership revenue to the executive directors, highlighting key performance indicators and areas for improvement. Develop and manage detailed financial projections for CPD programmes and membership initiatives, ensuring accurate tracking of revenue and expenses and adherence to full cost recovery principles. Ensure that all CPD activities meet relevant professional standards. Maintain accurate records of CPD participation and attendance. Administrative & Development: Familiarity with budget management and financial principles. Provide administrative support to the organisation, including handling correspondence, maintaining records, and managing databases. Develop and implement organisational policies and procedures in collaboration with the Executive Committee, ensuring adherence to established guidelines. Assist in the development of marketing and promotional materials. Contribute to strategic planning and reporting. Maintain and update website content, including news items, job postings, CPD listings, and committee information. This includes the use of the website's admin backend. Manage budgets, ensuring adherence to financial guidelines and full cost recovery principles. Healthy work-life balance Conditions of employment You must have the legal right to work in the UK Working locations Home-based Some meetings and events may occasionally take place during evenings or weekends How to apply To apply, please send your CV and a covering letter outlining your suitability for the role to emailprotected by Sunday, 20th July 2025 at 23:59 BST Interviews Shortlisted candidates will be invited to an online interview during the week commencing 4th August 2025. We are committed to safeguarding and promoting the welfare of our members and volunteers, and expect all staff to share this commitment. The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.
