Customer Support Specialist at Bitfinex (Fully Remote)

Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing exceptional support to users in the fast-paced digital asset space. This role offers the opportunity to work with a leading platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences.

If you're looking to combine your analytical skills with customer service, this is the perfect role for you.

Bitfinex, inspired by the transformative power of Bitcoin, is dedicated to enabling individuals to transact and interact freely and effortlessly on a global scale. The company is committed to building cutting-edge technology that supports seamless, secure transactions and interactions worldwide. As the digital asset space evolves rapidly, Bitfinex remains agile and forward-thinking to keep pace with continuous technological innovation. The platform offers state-of-the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market.

Position: Customer Support Specialist

Job Type: Full Time

Location: Remote, (London, UK)

We're currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.

• Ability to work independently with minimum supervision and flexibility in working arrangements and hours.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passion for the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).